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Remote Testing SOP Guide

The document provides standard operating procedures (SOP) for both in-person and remote usability testing. The in-person SOP outlines defining test hypotheses, developing a question map, and capturing participant feedback. The remote testing SOP details recruiting participants, introducing the session via video call, conducting the test with a moderator and observer roles, writing observations, closing the test, and discussing reflections.

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DEVI SONYA BR SEMBIRING DEPARI
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82 views1 page

Remote Testing SOP Guide

The document provides standard operating procedures (SOP) for both in-person and remote usability testing. The in-person SOP outlines defining test hypotheses, developing a question map, and capturing participant feedback. The remote testing SOP details recruiting participants, introducing the session via video call, conducting the test with a moderator and observer roles, writing observations, closing the test, and discussing reflections.

Uploaded by

DEVI SONYA BR SEMBIRING DEPARI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

SOP for Tes+ng:

1. Hypotheses that we want to test:


• What do we want to learn?
• What do we want to test?
• With whom do we want to conduct the test, and where?
2. Define Ques5on Map
• Write down list of ques6on to ask for the tester
• Ask simple and open ques6ons in tes6ng; never sugges6ve ques6ons. Always ask
“why” in order to find out the underlying mo6va6on.
3. Capture Feedback Grid ( Like, Wishes, Ques5ons, Ideas)
4. Infer Learning

Remote Tes+ng SOP:


1. Recrui5ng par5cipants
Let par6cipants know about:
• Time
• Equipment
• Apps installed/Files needed
• How to join
2. Bring in par5cipants and observers
• Use online video call tools like Zoom or Google Meet
• Use Maze.co for tes6ng tools
3.Introduce the session (Moderator)
• Welcome and thanks
• Introduce yourself, observer
• Introduce your project (don’t give too much detail just yet)
• Ask a few interview ques6on (their name, work, experiences related to your project)
• Ask par6cipants to show their screen
• Ask them “any ques6on or not” before start
4. Start the test (Moderator)
• Reassure user that we are tes6ng the prototype, not the user and we need their
feedback
• Read the scenario & instruc6on
• Ask ques6ons in semi-structured manner as you go along with the test
• Ask them to think aloud.
5. Write down observa5ons (observer)
• Write down the important and interes6ng feedback from user
6. Close the test (Moderator)
• Final ques6ons
• Give the post test
• Thank par6cipants
7. Discuss and Reflect (Moderator & Observer)
• Go through notes
• Fill in the gaps in notes
• What went well? What can be improved?

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