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  • Memo For Bank Charge Reversal - Douglas Mushangwe

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    Kundai. A Chebanga
    54 views2 pages
    The memo seeks authority to reverse ZWL3,000 in erroneous debit card fees charged four times due to a temporary network issue. Douglas Mushangwe was incorrectly charged ZWL4,000 instead of the correct ZWL1,000 card replacement fee on August 16th. Technology services confirmed it was a network problem that has been resolved. The finance department is requested to reverse the excess ZWL3,000 charged to account number 1044388606.

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    Memo For Bank Charge Reversal -Douglas Mushangwe[7] copy (1) (1)

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    The memo seeks authority to reverse ZWL3,000 in erroneous debit card fees charged four times due to a temporary network issue. Douglas Mushangwe was incorrectly charged ZWL4,000 instead of the correct ZWL1,000 card replacement fee on August 16th. Technology services confirmed it was a network problem that has been resolved. The finance department is requested to reverse the excess ZWL3,000 charged to account number 1044388606.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    54 views2 pages

    Memo For Bank Charge Reversal - Douglas Mushangwe

    Uploaded by

    Kundai. A Chebanga
    The memo seeks authority to reverse ZWL3,000 in erroneous debit card fees charged four times due to a temporary network issue. Douglas Mushangwe was incorrectly charged ZWL4,000 instead of the correct ZWL1,000 card replacement fee on August 16th. Technology services confirmed it was a network problem that has been resolved. The finance department is requested to reverse the excess ZWL3,000 charged to account number 1044388606.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    AUTHORITY SOUGHT MEMO

    To: Finance Department


    From: Mutare Branch
    Date: 17 September 2022
    Subject: DEBIT CARD FEES REVERSAL 1044388606

    Authority Sought:
    Authority is sought to reverse debit card fees that were erroneously debited four times due to a network
    challenge.

    Background:
    As shown in the table below, Douglas Mushangwe was charged ZWL4 000.00 with the correct charge
    card replacement fee being ZWL1 000.00. Technology Services advised that the anomaly was due to a
    temporary network challenge and issue has since been resolved.

    Date Transaction Reference Amount Charged


    16 August 2022 FT222286SYC5\BNK ZWL1 000.00
    16 August 2022 FT22228X0XT5\BNK ZWL1 000.00
    16 August 2022 FT222283QRQF\BNK ZWL1 000.00
    16 August 2022 FT222283QPHZ\BNK ZWL1 000.00

    RECOMMENDATION

    We therefore request Finance Department to reverse debit card fees of ZWL3 000.00 on account
    number 1044388606.

    Authority Sought to reverse charges


    Prepared by

    Date 17 September 2022


    Customer Service Officer

    Proposed by

    Date 17 September 2022


    Manager

    Supported by

    Date 17 September 2022


    Luckson Kwenda
    Branch Operations Manager

    Approved / Deferred / Declined:

    Date 19 September 2022


    Tatenda Muza
    Revenue Assurance Manager

    Approved / Deferred / Declined:

    Date September 2022


    Head of Finance
    Geeny T Makunde

    Authority Sought to reverse charges

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