Question Answer

Which of the following options is an Stakeholder engagement

input to managing stakeholder approach
collaboration?

Which of the following activities applies Developing a risk register

the LEAST to requirements elicitation
and collaboration?

Which document should you reference Business case

to understand the forecasted costs and
benefits of the proposed solution as part
of the preparation for elicitation?

What is the primary difference between Formal documentation is

formal and informal documentation as
possible forms for business analysis
(information) packages?
usually based on a template
used by the organization and
provides a stable, easy to use,
long-term record of the
information.

You have been working on your project Unconfirmed elicitation results

for 6 months and have just finished
eliciting all of the requirements. A review
is scheduled in 2 weeks to ensure you
have a solid understanding of your
stakeholders' requirements before they
are baselined. What do you have at this
point as an input into the review?

Paul is eliciting data requirements and Interoperability

discussing systems communication and
how the two systems currently exchange
data and services with his stakeholders.
What principle is Paul discussing?

What are the inputs to the manage Stakeholder engagement

stakeholder collaboration task? approach and business analysis
performance assessment
A prototype that is used to explore the Form study prototype
basic size, look, and feel of a product
that will be manufactured without
creating actual functionality is called
which of the following?

Which of the following statements is Collaboration involves

NOT true regarding collaboration? communication on an "as
needed" basis.

Which of the following lists contain the Collaborative, research,

three common types of elicitation? experiments

Which stakeholders participate in Stakeholders who have

confirming elicitation results? participated in elicitation tasks
C

You have completed the elicitation Record the results from the
activity plan. You have prepared for and workshop so that they can be
conducted a workshop to gather confirmed
requirements. What is the typical next
step that you would follow?

You are mentoring a new business You tell them that "business
analyst in the communications arena. analysis information" is a
They are preparing for their role as "catch-all" phrase that basically
facilitator for a workshop that will review means any kind of information
requirements elicited to date for at any level of detail that is
purposes of confirmation from source used as an input for or output
stakeholders. They are using the BABOK of business analysis work.
as reference for their prep. They come to
you asking about "business analysis
information" since the BABOK says they
need it as an input but they have no idea
as to what it includes. How you do
explain the term to them?

When is the best time for a business Whenever it would add value
analyst to specify and model to elicitation and collaboration
requirements during the elicitation and tasks.
collaboration knowledge area?

What does a business analyst deliver Business analysis information

when communicating business analysis (communicated)
information?

What is the output of the manage Stakeholder engagement.

stakeholder collaboration task?
The process of "two or more people or Collaboration
organizations working together toward a
common goal" is the definition of which
of the following terms?

Before conducting a facilitated Prepare for elicitation

workshop, a business analyst determined
the objectives of the workshop,
considered various elicitation
techniques, and identified supporting
materials. What activity was the BA
performing?

Which of the following is a common risk Stakeholders may be diverted

a business analyst must continually from the project to other work.
monitor in relationship to the elicitation
and collaboration knowledge area?

What is the impact of the agile High level requirements are

perspective on the planning and
execution of elicitation and collaboration
tasks?
elicited at the beginning of the
project; requirements are
detailed right to the
appropriate level right before
their development begins.

Which of the following tasks provides Communicate business

stakeholders with the information they analysis information
need, at the time they need it?

Which of the following is NOT a key Select an elicitation technique

element to consider when conducting to use.
elicitation activities?

When preparing for requirements Needs, stakeholder

elicitation, what are the inputs required engagement approach
to develop an elicitation activity plan?

You are selecting elicitation techniques Your preferences

for an upcoming requirements
workshop. What is NOT a valid criterion
to utilize when selecting techniques for
an elicitation activity?
Monique is analyzing historical data to Research
identify information relevant to her
current project. Which type of elicitation
is Monique utilizing?

Benita is the business analyst for her Schedule a workshop with

organization. Sam is a data analyst who relevant stakeholders to
asks to sit with Benita "for a minute" in construct a data flow diagram.
the cafeteria to give her information he
believes relevant to her project. Sam
continues by describing seemingly
complex data flows. Which of the
following is the next logical step for
Benita to take?

During a workshop, participants are Used to help identify features

constructing a container for the product of the product being described
as if it was being sold in a retail store.
They are being asked to identify what
future users of the product would find
beneficial.

Shelby is eliciting requirements for a new Suggest the "Gold Star Award"
program intended to increase employee be piloted and then assess the
satisfaction. Recent surveys indicated results before moving forward.
that employees did not feel recognized
for a job well done, but the sponsor is
not sure a "Gold Star Award" would
bolster employee satisfaction results at
their company. What could Shelby
suggest?

Which of the following are the key inputs Stakeholder engagement

required to adequately prepare to elicit approach, needs
requirements information on the
project?

When does the task of manage Once stakeholders have been

stakeholder collaboration begin? identified and analyzed.

In order to conduct elicitation, what Business analysis approach,

guidelines and tools will you need? existing business analysis
Information, stakeholder
engagement approach, and
supporting materials
You have been asked to confirm your To ensure the requirements are
results after a requirements workshop. accurate and consistent with
Why is that important? other information.

Kato is working with stakeholders on a Experiments

proof of concept to validate the design
of the new system. What type of
elicitation is Kato's team utilizing?

Which stakeholders participate in the Depending on the activity, any

conduct elicitation task? stakeholder with relevant
knowledge or experience.

According to the BABOK, which of the Prepare for elicitation, conduct

following are the tasks listed in the
elicitation and collaboration knowledge
area?
elicitation, confirm elicitation
results, communicate business
analysis information, and
manage stakeholder
collaboration.

What are the possible forms that a Text, matrices, diagrams, and
business analysis (information) package presentations
could include?

Elicitation and collaboration

Which of the following statements about focus only on requirements
elicitation and collaboration is NOT true? elicitation.

Logistics, scope of the

elicitation activity, selected
What does the elicitation activity plan techniques, supporting
include? materials

You are the business analyst for your

organization and you've identified the
stakeholders in your organization. As
part of this identification, you've
identified the stakeholder engagement
approach, business analysis information
and business analysis performance
assessment. What other input is needed
to prepare for the elicitation and
collaboration tasks? Needs
You are eliciting requirements by
analyzing historical data to identify
trends. What task are you performing? Conduct elicitation

Kathy is a BA and has just been assigned

to work on a government compliance
project. Known as a "doer," she is
anxious to get started with her elicitation
and collaboration activities, especially
regarding an interview with a key
stakeholder who will go on vacation in a
week. Her BA mentor, Ellie, urges her to Understand needs, gather
slow down a bit and complete some business analysis information,
activities before conducting the develop the stakeholder
interview. What does Ellie recommend engagement approach and the
that Kathy do before she starts business analysis performance
elicitation? assessment.

Any person who performs

business analysis tasks
Which of the following is the best described in the BABOK, no
definition of a business analyst? matter their job title.

There are five types of elicitation and

collaboration tasks that business analysts
must complete as part of their role and
responsibilities. Which one of the
following is NOT a task that the business
analyst may complete as part of their
roles and responsibilities in this
knowledge area? Engage stakeholders

You are the business analyst on an You need to ensure that all
initiative and you are preparing for needed resources are
elicitation of a new business opportunity. organized and scheduled for
What is the prerequisite for conducting conducting the elicitation
elicitation? activities.

Interviews and interface analysis are

techniques used during which task? Conduct elicitation

Molly is having a difficult time getting
stakeholders to confirm elicitation
results from their interviews despite
several email reminders. She becomes
concerned; why?
Failure to confirm elicitation
results in a timely manner is
one of the signs that required
levels of stakeholder
engagement might be
decreasing.

Keith is scheduling participants for a

workshop associated with a highly
debated project with an aggressive
timeline. He must ensure he has
everyone's buy-in on the session
objectives, purpose, and the process, as
well as give them time to review the
supporting materials. He sees all of the Three weeks because he needs
stakeholders are available in two days time to prepare the
but not again for almost three weeks. stakeholders for the event and
When should Keith schedule the give them time to review the
workshop and why? supporting materials.

Which task in the elicitation and

collaboration knowledge area may use
all of the following techniques:
brainstorming, focus groups, interviews,
and observation? Conduct elicitation

Used by the BA to identify

How is mind mapping utilized in the
prepare for elicitation task?
which sources of business
analysis information to consult
and which elicitation
techniques might be most
effective.

Mark is the business analyst for his

company and he is working with
stakeholders to elaborate on the
requirements for a new software design
customers have requested. Mark is
working to draw out, explore, and
identify information relevant to the
change. What knowledge area is Mark
utilizing in this elicitation process? Elicitation and collaboration

Which techniques would work best to Document analysis, interviews,

confirm your elicitation results? reviews, workshops
When identifying stakeholders and
selecting elicitation techniques for Identify stakeholders involved
requirements elicitation, which of the in the change and then select
following best describes the relationship elicitation techniques suited to
between the two? them.
Guide
Stakeholder engagement approach describes the types of
expected engagement with stakeholders and how they
might need to be managed. BABOK 4.5.3

Though the BA will contribute to the project's risk register

regarding business analysis activities, elicitation and
collaboration focuses more on drawing information from
and collaborating / engaging with relevant stakeholders. Of
all the responses, this is most relevant. BABOK 10.38

The business case assesses the costs and benefits of a

proposed solution, which is what the question is looking for.
The BABOK lists Estimation as a technique in Prepare for
Elicitation to estimate costs and benefits; the business case
provides those estimates. BABOK 4.1.6 and 10.7.3

This is the correct description of formal documentation. In

addition, informal documentation may include text,
diagrams, or matrices (just like formal documentation) but
they are not part of a formal organizational process. BABOK
4.4.4.1

At the end of elicitation activities, the BA has unconfirmed

elicitation results. BABOK 4.2.8

Interoperability is the ability of systems to communicate by

exchanging data or services. BABOK Glossary

These are the stated inputs to the manage stakeholder

collaboration task. BABOK Figure 4.5.1
This model may also be used to model a workflow or
navigation at a high level. BABOK 10.36.3.2

This is not a stated descriptor of the collaboration element.

BABOK 4.5.4.3

These are three stated elicitation types. BABOK 4.2.2

Of the four responses, this is the best choice as they could

be considered "domain subject matter experts." BABOK
4.3.7

The BABOK actually uses the phrase "capture the elicitation

outcomes." This is an element of conduct elicitation. BABOK
4.2.4.2

This is the exact definition of business analysis information.

BABOK 4.4.3

The BABOK states specifically that models may improve

collaboration. BABOK 4.3.4.2

This is the stated output for the task, communicate business

analysis information. BABOK 4.4.8

This output is defined as willingness from stakeholders to

engage in business analysis activities and interact with the
business analyst when necessary. BABOK 4.5.8
Collaboration is the act of two or more people working
together toward a common goal. BABOK 4.0

All of the elements listed in the question are part of

preparing for elicitation. In addition, the BA would need to
actually select elicitation techniques, set up logistics, and
prepare stakeholders. BABOK 4.1.4

While this is a risk across all business analysis tasks and

knowledge areas, it is specifically called out in the manage
stakeholder collaboration task as it could directly impact the
objectives of the elicitation and collaboration knowledge
area. BABOK 4.5.4.2

Agile requirements are detailed "just in time. " BABOK

11.1.5.2

Communicate business analysis information provides

stakeholders with the information they need, at the time
they need it. The information is presented in a useful form,
using the right terminology and concepts. BABOK 4.0

This is not a stated element within the task of conduct

elicitation; it is a more appropriate element in the task of
preparing for elicitation. BABOK 4.1.4.1 and 4.2.4

BAs should select techniques based upon desired outcomes,

cost and time constraints, the culture of the organization,
and access to sources of business analysis information, not
their preferences even though it might be more
comfortable. BABOK 4.1.4.2
Research involves systematically discovering and studying
information from materials or sources that are not directly
known by stakeholders to identify trends or past results.
Stakeholders can still participate in the research. BABOK
4.2.2

The BABOK offers the guidance that BA information derived

from an unplanned or "just in time" activity might require
deeper exploration through a planned elicitation activity.
Since the information conveyed was complex in nature, it
requires additional elicitation activities to thoroughly
understand Sam's information. BABOK 4.0

BABOK Section 10.10.3.1 and Table 10.10.1 ...build a "joint

understanding of a problem or a solution."

This is a type of elicitation called "experiments" and is used

when information is unknown without some sort of
controlled test. BABOK 4.2.2

These are correct. Understanding the "needs" helps the BA

understand the scope and purpose of elicitation activities
while the stakeholder engagement approach helps the BA
plan appropriate and effective elicitation events. BABOK
4.1.3

A BA cannot begin collaborating with stakeholders until

they've been identified and analyzed to understand their
preferences for effective collaboration. BABOK 4.5.2

This is the correct list of guidelines and tools for the task
"conduct elicitation." BABOK Figure 4.2.1
This is the stated purpose of confirming elicitation results.
BABOK 4.3.1

Experiments involve identifying information that could not

be known without some sort of controlled test. Experiments
involve observational studies, proofs of concept, and
prototypes. BABOK 4.2.2

This is the "catch all" participant. Others noted include the

customer, domain and implementation subject matter
experts, end users, and sponsor. BABOK 4.2.7

Text, matrices, and diagrams can be considered formal or

informal documentation; presentations are a separate
"form." BABOK 4.4.4.1

This statement is only partially true. Elicitation and

collaboration focus on the elicitation of all "business analysis
information" not just the elicitation of requirements. BABOK
4.0

This items comprise the scope for an elicitation activity plan.

BABOK 4.1.8

Need defines the problem or opportunity being faced by

the business. This information is used to determine the
information to be elicited when developing business
requirements early in the project life cycle. BABOK Figure
4.0.1
You are utilizing the "research" type of elicitation. BABOK
4.2.2

These four inputs are required to start elicitation and

collaboration tasks. BABOK Figure 4.0.1

Any person who performs business analysis tasks described

in the BABOK, no matter their job title.

This is a not stated task for the elicitation and collaboration

knowledge area. Tasks include: prepare for elicitation,
conduct elicitation, confirm elicitation results, communicate
business analysis information, and manage stakeholder
collaboration. BABOK Figure 4.0.1

The prerequisite for elicitation process includes gathering of

all resources needed, and scheduling the resources for
conducting the selected elicitation activities. BABOK Chapter
4 Introduction and 4.1.2

These are stated techniques used to conduct elicitation.

BABOK 4.2.6
 This is one of the ways to monitor the engagement of
stakeholders. Other ways to measure stakeholder
engagement include whether or not the right SMEs are
participating effectively, if stakeholder attitudes and interest
are staying constant or improving, agreements and
commitments are maintained. BABOK 4.5.4.2

By taking the time to ensure buy-in, the workshop will have

more engaged participants. In addition, participants will
have time to review supporting materials in advance of the
workshop. BABOK 4.1.4.5

These are effective uses of the mind mapping technique for

this task. BABOK 4.1.6

Elicitation and collaboration describes the tasks that

business analysts perform to prepare for and conduct
elicitation activities and confirm the results obtained.
BABOK 1.4.2