THE UNIVERSITY OF THE WEST INDIES EXAMINATIONS OF jULY 2015 CODE AND NAME OF COURSE: MGMT'1001 ~ INTRODUCTION TO MANAGEMENT. DATE AND TIME: DURATION: 2 Hours INSTRUCTIONS TO CANDIDATES: is paper has 3 pages and 7 questions, ANSWER TWO (2) QUESTIONS ONLY NB: All Questions must integrate relevant management theories and concepts. Question 1- [30 marks] Talitha was recently promoted to a middle management position at a major finance company where she was employed for the past five years. She was given the responsibility to lead the implementation of an important company project. a) Distinguish between leadership and management. (6 marks) b) Contrast the essential skills performed by a line manager, middle manager and top manager. (4 marks) ©) Discuss how Talitha’s performance of the four management functions can contribute to the success of the company project. (20 marks) TURN OVERQuestion 2 — [30 marks] a) In chronological order, identify the six major theoretical perspectives or schools of management thought. (6 marks) b) Discuss any two (2) of these theoretical perspectives and how they are relevant to the current practice of management in organisations, (24 marks) Question 3 — [30 marks] 2) Identify the managerial activity that permeates all functions of management including planning, and then discuss its relationship with the functions of management. (12 marks) b) Explain the sequential steps in the Problem Solving and Decision Making process (18 marks) Question 4 — [30 marks] a) Contrast mechanistic and organic organizational structures. (8 marks) b) What are the main contingency factors that determine which type of organization structure is most appropriate? (7 marks) ©) Briefly explain the six key elements of organizational design (15 marks) Question 5 — [30 marks] a) How can a manager's understanding of the barriers to effective communication encourage employee motivation? Make reference to TWO moti of your choice. b) How can managers use job design to motivate employees? (10 marks) TURN OVER ab rhes Meant Paine oe Prdee MENT 100 nig 107)Question 6 - [30 marks] The only constant in any business environment is change a) Define organizational change. (2 marks) b) Discuss the external and intemal forces for change, (8 marks) c) What are the types of changes that managers can implement? (8 marks) 4) Explain why employees resist change and how change leaders can successfully manage the resistance to change. (12 marks) Question 7 — [30 marks] a) Define the term control in the context of an organization and identify the main steps in the control process. (8 marks) b) Using relevant examples, give clear explanation of the various types of controls that can be utilized by a manager. (8 marks) ©) Discuss why the control function is important to organizational effectiveness and productivity: (14 marks) END OF QUESTION PAPER