Scribd Logo
Upload

Welcome to Scribd!

  • Support Process Example

    Uploaded by

    Ispit
    11 views1 page
    This document outlines the standard process for handling support tickets. When a new ticket is created and assigned, the support team will respond during business hours. If it is outside business hours, alerts are sent to the on-call technician. The ticket is then reviewed based on priority and the support team works to resolve any issues. Once resolved, the ticket is closed and a follow up email is sent.

    Original Description:

    Original Title

    Support process example

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document outlines the standard process for handling support tickets. When a new ticket is created and assigned, the support team will respond during business hours. If it is outside business hours, alerts are sent to the on-call technician. The ticket is then reviewed based on priority and the support team works to resolve any issues. Once resolved, the ticket is closed and a follow up email is sent.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    11 views1 page

    Support Process Example

    Uploaded by

    Ispit
    This document outlines the standard process for handling support tickets. When a new ticket is created and assigned, the support team will respond during business hours. If it is outside business hours, alerts are sent to the on-call technician. The ticket is then reviewed based on priority and the support team works to resolve any issues. Once resolved, the ticket is closed and a follow up email is sent.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Support process example

    Abe Mabel | September 14, 2021

    Development of
    Urban Plan

    Support case is
    created and
    assigned

    During
    standard
    business
    hours?

    YES NO

    Alerts are sent Alerts are sent


    to to the on-call
    the support technician to
    team respond
    to respond

    Ticket is
    Reminder is Is ticket reviewed based
    NO YES
    sent assigned? on priority
    by support team

    Ticket is closed
    Was issue Support
    and system
    YES
    resolved? team resolves
    sends follow up
    issues
    email

    NO

    You might also like