First

Alcatel-Lucent OmniPCX Enterprise

Communication Server

Alcatel-Lucent IP Touch 4018 Phone

Alcatel-Lucent IP Touch 4008 Phone
Alcatel-Lucent 4019 Digital Phone
 User manual

Introduction How to use this guide

Thank you for choosing a telephone from the IP Touch range manufactured by Alcatel-Lucent.
Your IP Touch digital terminal has a new ergonomic layout for more effective communication.
Lift the receiver. Line key.

Hang up. 2 Specific key on numeric keypad.

c ef
2ab
jkl
3d
6
mno
Numeric keypad. Partial view of display.;.
5

Means that the function is subject to programming. If necessary, contact your installer.
Means that the function can be accessed by pressing a programmed key - seeProgramming the
programmable keys.

Adjustment “reduce”. Fixed key.

Adjustment “increase”. MENU key.

Loudspeaker.,
Voice mail access key.
hands free.

Move the navigation key up or down.

To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
These symbols can be supplemented by small icons or text.

3
How
 Contents
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
6. Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
1. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 6.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
1.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 6.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
1.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 6.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.7 6.5 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
1.5 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 6.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
1.6 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 6.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
1.7 Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 6.8 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
1.8 Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 6.9 Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
2. During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 6.11 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
2.1 Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
2.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 6.13 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2.3 Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . . p.9 6.14 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2.4 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 6.15 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2.5 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 6.16 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2.6 Three-way conference with internal and/or external correspondents (conference). . . . p.10 7. Use the telephone in SIP mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.7 Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.8 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 7.1 Switch to Alcatel-Lucent proprietary mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.9 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 7.2 Switch the phone to SIP mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.10 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 7.3 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 7.4 Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
2.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 7.5 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
2.13 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 7.6 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
2.14 Recording the current conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 7.7 Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
2.15 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 7.8 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
7.9 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3. Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 7.10 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3.1 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 7.11 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3.2 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 7.12 Three-way conference with internal and/or external correspondents (conference) . . . . p.26
3.3 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 7.13 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
3.4 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 7.14 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
3.5 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 7.15 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.26
3.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 7.16 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
3.7 Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 7.17 Consulting your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
3.8 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.13 7.18 Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
3.9 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 7.19 Change your direct call keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
3.10 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.14 7.20 Delete a direct call key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.21 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
4. Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 7.22 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
4.1 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.15 7.23 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
4.2 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 7.24 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
4.3 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 7.25 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
4.4 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.15
4.5 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16 Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.31
4.6 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.7 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.8 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.9 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
5. Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
5.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p.17

5
 Getting to know your telephone
Handset
„ Navigation

Alphanumeric keypad
Up-down navigator: used to navigate around the home page, through the menus or in a text zone
WhoamI when entering characters.
The home page consists of:
• Information on the status of the set (set locked, call forward, etc.)
Lock
• Date and time
• Set programming and configuration functions
Settings

Functions accessible (set in idle position): Features accessible in conversation:

Calling a second person during a conversa-
WhoamI Identify the terminal you are on, Enquiry tion,

Lock Lock / unlock your telephone, Send DTMF Sending DTMF signals,

Divert your calls to another number. (imme-

Forward diate forwarding, forward to voice mail, Record Recording the current conversation,
forward to bleeper),

Configure the set (personal assistant, display, Barring the reception of a new call during

Alcatel-Lucent IP Touch 4018

Settings ring tone, voice mail, etc.), Forbid camp on communication.

Accessing recent calls made and unanswered

Events external calls.
.
Other features can be accessed depending on the configuration of the system.

OK OK key:used to validate your choices and options while programming or configuring.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press).
„ Audio keys
Hang-up key:to terminate a call.
Hands-free/Loudspeaker Key:to make or answer a call without lifting the receiver (Alcatel-Lucent IP
Touch 4008/4018 Phone).
• lit in hands-free mode or headset mode (short press).
• flashing in loudspeaker mode(long press).
Intercom/Mute key:
• During a conversation: press this key so that your correspondent can no longer hear „ Function keys and programmable keys
you.
• Terminal idle: press this key to answer calls automatically without picking up the Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration.
receiver (Alcatel-Lucent IP Touch 4008/4018 Phone).

To adjust the loudspeaker or handset volume up or down Phone book key : Access your personal directory.

Pre-programmed function keys and programmable key

„ Function keys Lit when the function associated with the key is activated.
Messaging key to access various mail services
If the key flashes orange, a new voice message, a new text message or a call-back request has been received.
'Redial' key :
• To access the 'Redial' function (short press)
• Call back on the last 8 number dialled (long press).

6
 1 Using your telephone
Other

1.1 Making a call Depending on how the system is configured, the name or number of the caller
is displayed on the screen. Pressing the 'i' key displays the name or number of
the caller on the screen. If the number is displayed by default, pressing the 'i'
key displays the name. If the name is displayed by default, pressing the 'i' key displays
the number.

bc ef bc ef bc ef
2a 3d 2a 3d 2a 3d
o OR o OR o
mn mn mn
jkl 6 jkl 6 jkl 6
5 5 5
The duration of your external call may be limited in time by the administrator. In this
dial directly lift the number hands free (alcatel- number case, a beep sounds and/or a message will be displayed on the screen 20 seconds before
the end of the communication
the number receiver required lucent ip touch 4008/ required
for your call 4018 phone only)
Using the telephone in 'Hands free' mode (Alcatel-Lucent IP Touch 4008/
OR conv.
1.3 4018 Phone only)

programmed line during a conversation „ Terminal idle:

key

you are in hands free

To make an external call, dial the outside line access code before dialling your mode
correspondent's number. 9 is the default code for an outside line.

press and
release

For the operator, dial '0' (by default). „ Call in progress:

Depending on how the system is configured, the name or number of the caller
is displayed on the screen. Pressing the 'i' key displays the name or number of during a press and release
the caller on the screen. If the number is displayed by default, pressing the 'i'
key displays the name. If the name is displayed by default, pressing the 'i' key displays conversation
the number.

During a conversation, you can lift the receiver without terminating the call.
The duration of your external call may be limited in time by the administrator. In this
case, a beep sounds and/or a message will be displayed on the screen 20 seconds before
the end of the communication.

Activating the loudspeaker during a conversation (receiver lifted) -

1.4 Loudspeaker
1.2 Receiving a call

the loudspeaker key flashes

OR OR
during a activate loudspeaker
conversation (long press)
lift the hands free (alcatel- press the key for
receiver lucent ip touch 4008/ the line that is lit
4018 phone only) up

7
 1 Using your telephone
„ Call back on the last 8 number dialled

OR The key is no longer lit

OR Events OK Redial list OK

adjust volume deactivate
(9 levels) loudspeaker
(long press) 'redial' key
(long press)

press and release the loudspeaker key to switch to hands free mode (light steady)
(Alcatel-Lucent IP Touch 4008/4018 Phone).
OK

select the no. in the start the call

last ten issued
1.5 Make a call using the personal phone book

1.7 Make a call-back request to a busy number

c f
ab de
2 3
mn
o OR OK
jkl 6
5

the number you are calling is OK

press and press the select the contact to start the call busy
Call back
release programmed key call
directly (0 to 9)

Receiving intercom calls (Alcatel-Lucent IP Touch 4008/4018 Phone only)

1.6 Redialling 1.8
You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free mode.
„ Redialling the last number dialled (redial) The identity of the caller is displayed on the screen.
• To activate - Terminal idle:

last number redial

corresponding LED lights up

'redial'
key(short
press)
When your caller hangs up, intercom mode remains active.

• To deactivate - Terminal idle:

The corresponding LED goes out

8
 2 During a conversation
Other
„ Answer call displayed

2.1 Making a second call during a conversation

the first call is on hold

2a
bc
3d
ef
line key for which
mn
o OR New call OK
5
jkl 6 icon is flashing
• To return to your first caller and end the conversation in progress
during a number of
conversation second
correspondent OR

the first call is on hold

during a key for the line
conversation whose light is
flashing

• Other methods for calling a second correspondent

2.3 Barring the reception of a new call during communication
Call back on the last 8 number dialled (long press).

During communication, you do not want to be called by another caller:

Calling from your personal directory (PersSpDial)

programmed line key. Forbid camp on OR Allow camp on OK

• To cancel your second call and recover the first: to bar or authorize new calls during
communication

2.4 Switching between calls (Broker call)

during a key for the line
conversation whose light is During a conversation, a second call is on hold.
flashing To accept the second call:

If you make an error, hang up: your telephone will ring and you will recover your first
call. your first call is placed on hold

light flashes

2.2 Answering a second call during a conversation

2.5 Transferring a call
• A second correspondent is trying to call you:
• To transfer your call to another number:

Smith John 2a
bc
3d
ef

mn
o the first call is on hold
jkl 6
5

during a name or no. of the caller light flashes

during a no. of the 2nd
conversation displayed for 3 seconds
conversation terminal
9
 2 During a conversation
• If the number receiving the transfer answers:

2.8 Placing a call on hold (hold)

Transfer OK

• Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.

Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
your call is placed on hold

during a press the key for the line that

Three-way conference with internal and/or external correspondents conversation is lit up (call in progress)
2.6 (conference)
• Recover the call on hold:

„ During a conversation, a second call is on hold

OR Reply OK

Conference OK
key for the line whose during a
light is flashing conversation
during a
conversation
„ Cancel conference and return to first correspondent 2.9 Placing an outside call on hold (parking)

Park/retrieve call
End conference OK
You can place an outside call on hold and recover the call on another telephone:

„ After the conference, to leave your two correspondents talking together: Park the call OK 2a
bc
3d
ef

o
mn
jkl 6
5

during a enter the number of the

conversation telephone on which you want to
resume the conversation
hang up
Your correspondent is parked and hears the hold melody.
• To recover the parked call:
2.7 Casual conference Park/retrieve call

During a 3-way conference, you can add up to three additional participants.

Settings OK Services OK Consultation OK

bc ef
You are in a 3-way Add OK 2a 3d your correspondent
o
conference jkl 6
mn answers
5

number Call pick up OK Park/retrieve OK Consultation OK

required

Display the number of

Insert OK participants in the If the parked call is not recovered within a preset time (default value 1 min 30), it is
conference transferred to the operator.

10
 2 During a conversation

2.10 Intrusion into an internal conversation 2.12 Mute, so that your correspondent cannot hear you

Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: You can hear your correspondent but he/she cannot hear you:

Intrusion OK during a conversation the button flashes on and off

disable microphone
• Protection against intrusion:
Intrusion protection
The key is no longer lit

Settings OK Services OK Consultation OK resume the

conversation

2.13 Adjust audio volume

bc ef
2a 3d
Additional services OK Intrusion protect OK Intrusion OK mn
o
jkl 6
5 During a call, to adjust the volume level of the loudspeaker or receiver:

twice enter the

number
during a conversation OR

Protection is cancelled when you hang up.

adjust audio volume

2.14 Recording the current conversation

2.11 Sending DTMF signals
To record the conversation during communication:
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
Record OK

Send DTMF OK
to start recording to stop the recording
At the start or end of recording, your correspondent hears a beep.
during a to activate
conversation
2.15 Signal malicious calls
The function is automatically cancelled when you hang up;.
This key lets you signal a malicious call. If this call has
Malicious OK an internal source, it is signalled to the system by a
special message.

11
 3 Sharing
Other

3.1 Answering the general bell 3.3 Call pick-up

You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
Night service call pick up
• If the telephone ringing is in your own pick-up group:
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
Group call pick up

Settings OK Services OK Consultation OK

Settings OK Services OK Consultation OK

Call pick up OK Night call pick up OK

Call pick up OK ProcessGrp pick up OK

• If the telephone ringing is not in your pick-up group:

3.2 Manager/secretary filtering Individual call pick up

Screened list :
Settings OK Services OK Consultation OK
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
• From the manager’s or secretary’s telephone:

bc ef
incoming calls are filtered by 2a 3d
Call pick up OK Set call pick up OK o
OR a chosen person (secretary, 5
jkl 6
mn

etc.)

“filter” “filter” 'secretary' call number of

programmed programmed key (when there telephone
key key are several ringing
secretaries)
The system can be configured to prevent call pick-up on certain telephones.

same key to cancel

3.4 Hunting groups
Filtering is indicated on the manager’s telephone by the icon corresponding to the
“filtering” programmed key. • Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.

bc ef
2a 3d
o
mn
jkl 6
5

group no.

12
 3 Sharing
• Temporary exit from your hunting group:
Go out of hunting group
3.6 Answering a call on your pager

Settings OK Services OK Consultation OK

Paging answer

A call on your pager can be answered from any telephone within the system.

2a
bc
3d
ef
your pager beeps Settings OK Services OK
Additional services Out hunting grp OK mn
o
jkl 6
5

your group number

• Return into your group:
bc ef
Go into hunting group 2a 3d
Consultation OK mn
o
jkl 6
5

your group
Settings OK Services OK Consultation OK
number

3.7 Calling a correspondent on his/her loudspeaker

c f
ab de
2 3
Additional services In hunting grp o

5
jkl 6
mn Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:

your group number

your correspondent does LS announce OK
not reply
Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.

you are connected to the loudspeaker on your correspondent’s

phone (if he/she has the hands free function)
3.5 Calling an internal correspondent on his/her pager

The number called does not answer and you know that the person called has a pager:
3.8 Sending a written message to an internal correspondent
your correspondent does
not reply
bc ef
2a 3d
'paging' Text mail OK Send OK mn
o
jkl 6
5
programmed key
number to be
called
paging in progress is displayed • Predefined message

Predefined message OK OK OK

Your correspondent can answer from any telephone in the system. select the message to be send
sent message
13
 3 Sharing
• Message to complete

bc ef 3.10 Sending a recorded message to a number / a distribution list

2a 3d
Msg to complete OK OK mn
o OK
jkl 6
5

select the complete the send

bc ef
2a 3d
message to message message Voice mail OK mn
o Send OK
jkl 6
5
complete
personal code

3.9 Send a voice message copy

bc ef
2a 3d
recording End OK mn
o
jkl 6
5

2a
bc
3d
ef
display number of new and old end of recording enter the
new voice message OK o
jkl 6
mn messages destination
5
voicemail number
personal code

OR Mnemonic OK OR 0 Send OK
Consult OK Review message OK Forward message OK

spell the addressee's name options send message

• During the recording, you can:

bc ef Rewind OK play back the message from the start.

record a comment # 2a
jkl
3d
mn
o

5 6

end of enter the Backward OK listen to the end of the message.

recording destination
voicemail number
Pause OK stop recording momentarily.

OR Mnemonic OK Send OK
End OK end of recording.

spell the addressee's name send message * Options: used to assign transmission options (confidential, urgent, confirmation, etc.).

14
 4 Keep in touch
Other
• While listening to messages, you can:

4.1 Diverting calls to another number (immediate diversion) Rewind OK play back the message from the start,

The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
Backward OK listen to the end of the message,

bc ef
2a 3d
Forward OK Immediate forward OK
OK
o
jkl 6
mn
Pause Pause while listening to the message,
5

twice number to be
called Forward OK enter the voicemail number,

bc ef
2a 3d End of message OK terminate consultation.
OR
mn
o OR diversion is acknowledged
jkl 6
5

• After consulting the message, you can:

directory number press programmed
required (0 to 9) key
Exit OK play back the message from the start,

You can make calls, but only the destination number can call you.
Erase OK erase message,

Call back OK call back sender of message,

4.2 Diverting your calls to your voice message service

Save OK save the message,

Imm forward to VM OK diversion is

acknowledged Replay OK listen to message,

Forward message OK Send a copy of a message.

4.3 When you return, consult recorded messages

The light indicates that messages have been received. 4.4 Forwarding your calls from the receiving terminal (“Follow me”)

ef
2a
bc
3d Remote forward
display number of new messages OK mn
o
jkl 6
5 You wish to receive your calls in your present location:
Use the “Follow me” function.
personal code

bc ef
2a 3d
Forward OK Remote forward OK mn
o diversion is acknowledged
consultating messages 5
jkl 6

number receiving
diversion

15
 4 Keep in touch

4.5 Cancelling all diversions 4.8 Leaving a recorded message for internal callers

You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.

Forward OK Deactivate forward OK

new text message OK Forward to text OK
twice

4.6 Diverting calls when your line is busy (divert if busy)

Predefined message OK OR Msg to complete OK

Forward on busy
select a predefined select a predefined twice complete your
message message to message
2a
bc
3d
ef
complete
Forward OK Forward on busy OK mn
o
jkl 6
5

twice number receiving 4.9 Consulting written messages

diversion
The light indicates that messages have been received.

diversion is acknowledged

new text message OK display number of

new messages

4.7 Do not disturb

display name of sender, with
Read message OK date, time and ranking of OK
message
Do not disturb on/off

You can make your terminal temporarily unavailable for all calls. read the
message
After consulting the message, you can:
Settings OK Services OK Consultation OK
Delete OK Delete the message,

Recall OK Call back sender of message,

bc ef
2a 3d
Don't disturb-Lock OK Do not disturb OK mn
o diversion is acknowledged
jkl 6
5
Text answer OK Forward a message to the message originator,
personal code

Terminate consultation,
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.

16
 5 Managing your charges
Other

5.1 Charging your calls directly to business accounts

You can charge the cost of your outside calls to business account numbers.

Settings OK Services OK Consultation OK

bc ef bc ef
Business account 2a 3d 2a 3d
Additional services OK code OK mn
o
mn
o
jkl 6 jkl 6
5 5

number of number required

business
account

Finding out the cost of an outside call made for an internal user from
5.2 your terminal

Settings OK Services OK Consultation OK

Consultation & Charging

callbacks OK informations OK

17
 6 Programming your telephone
Other

6.1 Initializing your voice mailbox 6.3 Modify the password for your phone set

enter your personal code then record

light flashes your name according to voice guide Settings OK Phone OK Password OK
instructions

bc ef bc ef bc ef
2a 3d 2a 3d 2a 3d
Customising your voice greeting OK OK OK
6.2 5
jkl 6
mn
o

5
jkl 6
mn
o

5
jkl 6
mn
o

You can replace the greeting message by a personal message old code new code enter new
(4 digits) (4 digits) password again
to confirm
bc ef
2a 3d
Voice mail OK mn
o Perso options OK
jkl 6
5
This code acts as a password controlling access to programming functions and the user
'Set Locking ' function (code by default: 0000).
personal code

Greeting message OK Perso greeting OK

6.4 Modify the password for your voice mailbox

bc ef
2a 3d
Normal prompt OK OR Perso greeting OK End OK Voice mail OK mn
o Perso options OK
jkl 6
5

to return to the default recording end of recording personal code

message

Admin options OK Genrl admin OK My password OK

Accept OK OR Restart OK OR Replay OK

apply re-record a message replay message

bc ef
2a
jkl
3d
mn
o #
5 6

new code
(4 digits)

As long as your voice mailbox has not been initialized, personal code is 0000.

18
 6 Programming your telephone

Configuring the telephone ringer Ring without beep OK OR 1 beep before ring OK
6.5

Settings OK Phone OK Ringing OK

OR 3 beep before ring OK OK

apply your choice

T Choose the tune
T Adjust ringer volume while a call arrives

Internal call OK OR External call OK

your telephone rings OR

select the type of call to which the ringing is to be associated

adjusting the ringer volume

OK
6.6 Adjusting screen brightness
select the melody apply your choice
of your choice (16
tunes)
OK OR Settings OK Phone OK
T Adjusting the ringer volume
adjusting screen
brightness
Ringing level OK OR OK

select the volume of apply your choice Contrast OK OR OK

your choice
(12 levels) adjusting screen
T Activate/disable meeting mode (progressive ringing) brightness

6.7 Selecting language

Normal ringing OK OR Silent mode OK

Settings OK Phone OK

OR ProgressiveRinging OK OK

apply your choice

Language OK OK
T Activate/deactivate discreet ring mode

select the language apply your choice

of your choice
19
 6 Programming your telephone

6.8 Programming your personal directory 6.10 Programming an appointment reminder

You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).

ab
c
3 de
f • Program a temporary reminder call.
2
OK mn
o OK OR
jkl 6
5

press and enter the number Settings OK Services OK Consultation OK

release

Settings OK Phone OK Directory program OK

bc ef
2a 3d
Appointment OK mn
o
jkl 6
5

twice enter time of

bc
3d
ef appointment
2a
OK Modify OK OR
5
jkl 6
mn
o
• At the programmed time, your telephone rings:

select an empty modify the associated number enter the number

entry in the OK
directory

6.9 Programming the programmable keys

If you are in conversation, the display flashes and an audio tone is generated. After
three calls without reply, a temporary request is cancelled but a permanent request
remains in memory.
If your calls are diverted to another terminal, the diversion is not applied to the
reminder call.
Settings OK Phone OK Key programming OK

6.11 Identify the terminal you are on

Services OK OR Modify OK

press a key to WhoamI OK

program

OR Erase OK

6.12 Lock / unlock your telephone

bc ef

Lock OK 2a 3d your telephone is

o

5
jkl 6
mn locked/unlocked

enter your personal

password
20
 6 Programming your telephone

Call the associated set Settings OK Services OK associated OK

6.13

The number of another set can be associated with your set number (see Modify the associated number).
To call it:
bc ef bc ef
2a 3d
OK Modify OK 2a 3d acceptance of the
o o

5
jkl 6
mn
5
jkl 6
mn programming is displayed
Settings OK Services OK Consultation OK
enter your enter the new
personal associated
password number

Associate OK Call from assoc OK OK

6.16 The Tandem configuration
start the call
This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a
DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you
receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of
6.14 Forward your calls to the associated number the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in
this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for
example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual
If you have previously defined an associated number, you can forward your calls to this number.
directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.

Settings OK Services OK Consultation OK

Associate OK

Ovflw to associate OK OR Overflow if busy OR Ovflow busy/no rep

for forwarding when you for immediate for forwarding if you do

do not answer forwarding when your not answer or if you are
line is busy busy

OR Deact ovflow assoc OK Apply OK

to cancel the
forwarding to associate
function

6.15 Modify the associated number

The associated number can be a phone set number, the voice mail number or the pager number.
21
 7 Use the telephone in SIP mode

Other
7.2 Switch the phone to SIP mode
Your telephone is compliant with the SIP standard and can be used in simplified mode in a SIP environment.
SIP (Session Initiation Protocol) mode is a communication mode that uses a standards-based communication protocol to set up
calls without using proprietary communication protocols. Your phone is in Alcatel-Lucent system mode and you want to switch to SIP mode. To do this, you must restart the phone by
In SIP mode, you do not have access to all the Alcatel-Lucent system functions. However, you do have access to the main functions disconnecting then reconnecting it.
such as 3-way conference calling and direct-call key programming. During phone start-up, press the 'i' key followed by the '#' key when the progress bar reaches 2/5.
In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your When the menu is displayed:
correspondent is usually the correspondents telephone number.
Switching from one mode to another (SIP/Alcatel-Lucent proprietary) requires some system reconfiguration. For more
information, contact your installer or administrator.
Soft infos OK Run mode OK SIP OK

According to the configuration the telephone system of your company, your phone set
can automatically switch to 'safe' mode in case of loss of connection with the system,
in order to ensure continuity of service. Then, your telephone is running in SIP mode
until the connection with the telephone system of your company is re-established. You To enable your phone in SIP mode, you need to restart it. You can launch a quick restart by pressing the '*' key.
can acces the main functions of your telephone.

7.3 Making a call

The SIP mode is only available for 8 Extended Edition Series
T Seizing the line

Pre-programmed function keys are disabled in SIP mode OR OR You hear a tone

lift the hands free line key

receiver

7.1 Switch to Alcatel-Lucent proprietary mode T Call by dialing the internal number of your correspondent

Your phone is in SIP mode and you want to switch to Alcatel-Lucent proprietary mode.
bc ef bc ef
2a 3d 2a 3d
mn
o OR Seizing the line mn
o
jkl 6 jkl 6
5 5
bc ef
Admin 2a 3d
Settings OK settings OK mn
o OK
5
jkl 6 dial directly number dial the
number
enter your
personal T Make calls via your programmed call keys
password You can program a number on programmable keys 2, 3, 4 and 5 of your phone. If you have programmed a key with your contact's
number, you can call them just by pressing the programmed key.

Soft infos OK Run mode OK NOE OK

To enable your phone in Alcatel-Lucent system mode, you need to restart it. You can launch a quick restart by pressing the 'hang- call the chosen
up' key.
correspondent

22
 7 Use the telephone in SIP or 'Safe' mode
T Call using your correspondents URI T Redialling the last number dialled (redial)

bc ef
2a 3d
Seizing the line Dial by URI OK mn
o OK last number redial
jkl 6
5

enter your 'redial' key(short

correspondent press)
s uri

enter the text: the number pad keys have letters that you can display by successive 7.4 Make calls via your programmed call keys
presses. Some special characters can be displayed by successively pressing the * key
(+% $ / & () [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _).
You can program a number on programmable keys 2, 3, 4 and 5 of your phone.

In SIP mode, each telephone is identified by a character string called the URI. Within
your company, the URI of your correspondent is usually the correspondents telephone
number.

call the chosen

T Make a call using the personal phone book (1) correspondent

7.5 Make a call using the personal phone book

OR Directory OK OK

T Make a call using the personal phone book (1)

press and select your correspondent
release from the list

OR Directory OK OK
Call OK
press and select your
release correspondent from the
list
T Make a call using the personal phone book (2)

Call OK
From
Seizing the line OR
directory OK

press and T Make a call using the personal phone book (2)
release

From
OK Seizing the line OR
directory OK OK

select your press and select your

correspondent from the release correspondent from the
list list

23
 7 Use the telephone in SIP mode

bc ef
2a 3d From
Receiving a call OR Dial by URI OK OR OK
7.6 5
jkl 6
mn
o
directory

Another call is received: number of call using your correspondents uri calling from your personal
second directory (persspdial)
T Stop the ringer correspondent

OR OR Enquiry off OK
OR Silent OK

redialling the last hang up the ongoing call

once
number dialled
T Reject the call displayed (redial)

enter the text: the number pad keys have letters that you can display by successive
presses. Some special characters can be displayed by successively pressing the * key
OR Reject call OK (+% $ / & () [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _).

twice
In SIP mode, each telephone is identified by a character string called the URI. Within
T Answer the call your company, the URI of your correspondent is usually the correspondents telephone
number.

• To cancel your second call and recover the first:

OR OR OR Take call OK

lift the hands free line key Enquiry off OK

receiver
hang up the ongoing call key for the line
whose light is
7.7 Making a second call during a conversation flashing

You are in communication with a first correspondent.

7.8 Answering a second call during a conversation
during a New call OK
conversation
OR You are in communication with a first correspondent.
• A second correspondent is trying to call you:
free line key

during a conversation Smith John

the first call is on hold
name or no. of the caller light flashes
displayed for 3 seconds

24
 7 Use the telephone in SIP mode
„ Answer call displayed

7.11 Transferring a call

the first call is on hold
T You are in communication with a first correspondent.
line key with light
flashing
• To return to your first caller and end the conversation in progress during a New call OK call the recipient of the transfer
conversation

OR Enquiry off OK

hang up the ongoing call line key with light Transfer to OK the two correspondents are
connected
flashing
before the second correspondent return to first
picks up screen
7.9 Placing a call on hold (hold)
T You are in communication with two correspondents.

during a conversation Put on hold OK your call is placed on hold the two correspondents are
Transfer OK
connected

return to first
• Retrieve the correspondent on hold screen

T You are in communication with a first correspondent. A second correspondent is on hold. You want to transfer the ongoing
OR Retrieving OK call to a 3rd correspondent.

line key with light

flashing during a Transfer to
OK
3rd call the recipient of the transfer
conversation

7.10 Switching between calls (Broker call)

You are in communication with a first correspondent. A second correspondent is on hold. the two correspondents are
connected
To accept the second call:

Recover the correspondent on hold :

your first call is placed on hold

line key with OR Retrieving OK

light flashing
line key with light
flashing

25
 7 Use the telephone in SIP mode

Three-way conference with internal and/or external correspondents

7.12 (conference) 7.15 Diverting calls to another number (immediate diversion)

„ During a conversation, a second call is on hold

Forward OK forwarding status of Immediate

OK
your telephone forward
Conference OK

during a
conversation 2a
bc
3d
ef
From
SIP OR
„ hang up on all correspondent directory
o
mn
jkl 6
5

number receiving diversion

End conf OK OR OR

OK

validate the return to first

7.13 Mute, so that your correspondent cannot hear you forwarding screen

You can hear your correspondent but he/she cannot hear you: You can continue to make calls but can only receive calls on the phone to which you
have forwarded your calls

during a conversation the button flashes on and off

T Modify the forwarding

disable microphone

Forward OK forwarding status of Immediate

OK
your telephone forward
The key is no longer lit

resume the
conversation bc ef
2a 3d From
SIP mn
o OR
directory
jkl 6
5

7.14 Adjust audio volume erase number number receiving diversion

During a call, to adjust the volume level of the loudspeaker or receiver:

OK

save the return to first

during a conversation OR
modification screen

adjust audio volume

26
 7 Use the telephone in SIP mode
T Cancel the forwarding

7.18 Programming the programmable keys

Forward OK forwarding status of Deactivate OK
your telephone

return to You can program a number on programmable keys 2, 3, 4 and 5 of your phone.
first screen

7.16 Diverting your calls to your voice message service

Settings OK Phone OK Speed Dial OK

Imm fwd to
Forward OK VM OK

key programming status

display

press the key

7.17 Consulting your voice mailbox you want to
program
• Program using the number:

display number of new and Voice mail OK

old messages 1st name: OK Name: OK

confirm access to the voice mail

enter the first name type the name

follow the instructions of

the voice guide SIP OK programmed line key

enter the contact's number or uri

• terminate consultation
• Program using the directory:

Exit OR OR
From
OK OK programmed line
directory key

select a directory
entry

27
 7 Use the telephone in SIP mode

OK key programming has been

7.19 Change your direct call keys Delete
deleted

press the key

you want to
Settings OK Phone OK Speed Dial OK delete

7.21 Programming your personal directory

Modify OK T Access your personal directory

press the key

you want to OR Directory OK
program
• Reprogram using the number: press and
release

1st name: OK Name: OK T Create a record in the personal phone book

enter the first name enter the contact's surname, first name and
number New OK Name: 1st name: SIP

key programming has been name, first name and number of your contact
SIP OK
changed

enter the contact's number or uri OK

• Reprogram using the directory:
save the record return to first
From key programming has screen
directory OK
been changed
T Modifying a card in the personal directory
select a directory
entry
OK Modify OK

7.20 Delete a direct call key

select the card to
be modified

Settings OK Phone OK Speed Dial OK

Name: 1st name: SIP

name, first name and number of your contact

28
 7 Use the telephone in SIP mode
T Activate/disable meeting mode (progressive ringing)

OK

Normal
Ringing mode OK ringing OK
save the return to first
modification screen

enter the text: the number pad keys have letters that you can display by successive
presses. Some special characters can be displayed by successively pressing the * key
(+% $ / & () [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _). OR Silent mode OK OR OK OK
ProgressiveRinging

T Delete a record apply your choice

T Activate/deactivate discreet ring mode

OK Delete OK
1 beep
Beep OK before ring OK
select the card to return to first
be deleted screen

7.22 Configuring the telephone ringer OR

3 beep
OK OR
Ring without
OK OK
before ring beep

apply your choice

Settings OK Phone OK Ringing OK T Adjust ringer volume while a call arrives

T Choose the tune your telephone rings

adjusting the
ringer volume
Melody OK OK

select the melody of your return to first

choice (16 tunes) screen

T Adjusting the ringer volume

Level OK OR OK

select the volume of apply your choice return to first

your choice screen
(9 levels)

29
 7 Use the telephone in SIP mode

7.23 Adjusting screen brightness

OK OR Settings OK Phone OK

adjusting screen
brightness

Contrast OK OR OK

adjusting screen
brightness

7.24 Selecting language

Settings OK Phone OK

Language OK OK

select the language apply your choice

of your choice

7.25 Sending DTMF signals

During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
By default during a communication, your telephone in SIP mode is configured to send codes in voice frequency: enter these codes
directly using the keys on your telephone
For more information regarding this configuration, contact the person in charge of your installation.

30
 Guarantee and clauses
howtoc
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year,
parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not
however apply in the following cases: in the event of use that does not comply with the
instructions given in this user’s manual, faults or damage caused by natural wear, damage
resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness,
etc.), noncompliant installation or modifications or repairs carried out by people who are
not approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your telephone, you
may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.)
which may damage the plastic parts of your telephone. Never spray it with cleaning
products.
To avoid accidentally damaging the set telephone line connector, make sure you position
the cord correctly in the compartment intended for this purpose
The ear piece and microphone area of the handset may attract metallic objects that may
be dangerous for the ear.
The wording is not contractual and may be subject to change. Some functions of your
telephone are controlled by a software key and the configuration of the unit.
Declaration of compliance
EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch
4008/4018 Phone and 4019 Digital Phone products comply with the essential demands of
Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this
declaration of compliance can be obtained from your installer.
Consumption in standby: 3,5V.
31
Information relative to the environment
This symbol indicates that at the end of its life, this product should be
subject to special collection and disposal in member countries of the
European Union, as well as in Norway and Switzerland. By ensuring this
product is disposed of correctly, you will help to conserve natural
resources and help prevent potential negative consequences to the
environment and human health which could otherwise be caused by
inappropriate disposal of this product. For further details about recycling this product,
please contact the supplier who sold you the product.
Operating conditions
Operating temperature range: -5°C /45°C.
Acoustic shock protection
The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for
a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuous
signal (120 dBA for Australia).
Directive 2003/10/EC specifying the risks inherent in noise at work
The ring contributes towards overall daily noise; at its maximum setting, the level is 105
dBA at 60 cm from terminal. To reduce the level, the following is recommended:
- reduce the setting (9 levels of 5 dB)
- program a progressive ring.
Alcatel-Lucent Enterprise, in keeping with its policy of constant product improvement for
the customer, reserves the right to modify product specifications without prior notice.
Copyright © Alcatel-Lucent Enterprise. 2009. All rights reserved.
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