Talegent

Talent Identification Solutions

Technology meets Psychology

CONTENTS

Who is Talegent? 3

PATH 5
PATH Personality Questionnaire 6
PATH Personality Reports 7
PATH Cognitive Ability Tests 17

Graduate Recruitment 24

Smarter Volume Recruitment 29

Job Family Specific 31

Contact Centre 32
Safety 36
Administrative & Clerical 37
Executive & Leadership 40
Finance 41
Hospitality 44
Information Technology 45
Professional & Technical Services 49
Retail 50
Sales 53

Interactive Solutions 56
Video Interview 57
Game-Based Simulation Assessments 58

Skills Tests 60
Accounting & Financial 61
Application & Web Development 63
Databases & Business Intelligence 69
Desktop Publishing Software 71
Engineering, Industrial and Design 73
Enterprise Resource Planning 73
General Abilities 74
Hardware & Networking 75
Healthcare 76
Hospitality 77
Human Resources 77
CONTENTS
Language & Communication 78
Legal, Safety and Administration 79
Lotus 79
Management 79
Microsoft Office Software 80
Operating System & Internet Browsers 83
Primary Work Skills 85
Retail 85
Sales and Marketing 86
Typing 86

Talegent Training Academy 88

Integration 89
Contents > Introduction

WHO IS TALEGENT?
The first talent assessment provider that’s top-to-bottom
designed for hiring in the digital age.

Why measure talent? Companies succeed or fail based on the effectiveness of their people.
People are a company’s most expensive investment, its biggest
risk and greatest opportunity to achieve sustainable competitive
advantage.

Talegent applies new Talegent was founded by long-time industry veterans to bring about
the needed innovation that was lacking from traditional assessment
talent measurement providers.
technologies To do it, we have created a new kind of talent measurement company
optimised to meet the unique challenges of hiring in the digital age,
and leveraging next-generation mobile and tablet technologies.

Our people combine significant knowledge and new thinking using

big data to identify the best talent faster. Talegent provides:
• an agile solution based on big data using powerful talent
measurement technologies
• a portfolio of over 200 personality, ability and skills assessments
to accurately predict job performance and cultural fit
• over 30 industry and job specific talent measurement solutions
• high volume screening and selection solutions easily integrated
with your ATS partner
• a universal competency language with job specific solutions
from entry level to senior executive
• a faster and more engaging candidate experience that is more
intuitive and practical
• a branded and customised solution that rapidly evolves to meet
changing needs
• gamified and highly engaging screening experiences to maximise
company branding and positioning

Delivering predictive All the solutions we offer are based on totally objective, scientifically
and statistically proven psychometric measures fully supported
talent analytics with your own big data. We provide predictive accuracy linked
to successful business outcomes by being faster and smarter in
measuring, analysing and accurately predicting performance.

7 of the top 10 on the . . . most interviews are

leader board were hired a waste of time because
after the installation 99.4% of the time is
of the Talegent spent trying to confirm
Solution for CSR whatever impression the
roles with measurable interviewer formed in the
improvements in the first ten seconds. . .
success of training.

Technology meets Psychology 3

WHO IS TALEGENT?

Leveraging big data to Our talent assessment platform is pre-configured for specific job
families. These solutions are customised to include industry-specific
predict performance for assessments that are continuously updated leveraging big data to
specific job families ensure relevancy to latest job requirements.

Innovative, secure and We have built our own technology platform from scratch. That’s a
major advantage. Having an architecture based on latest technology
scalable platform capabilities allows us to more quickly and easily customise, and
integrate with any recruitment platforms from social media to
traditional ATS providers. Plus, our technology platform allows us to
achieve scalability with no perceptible outages or downtime. In fact,
historically our platform has had over 99.8% uptime.

Global reach Our network of distributors and partners empowers us to provide

services internationally. Working across 25 countries in 15 languages.
we deliver support in partnership with local experts, backed up by
a global network that provides consistency of service and a global
perspective.

Personality Cognitive Ability Graduate Smarter Volume Video

Tests Recruitment Recruitment Interview

Psychomotor Skills Tests Training Empower Integration

Assessment Academy Self Service

4 Technology meets Psychology

Talegent PATH brings together a new ensemble of innovative
personality, cognitive ability and skills tests under a single powerful
and flexible, integrated system that allows you to easily configure,
administer, and access results and reporting.

You can configure any combination within the Talegent PATH

platform—or choose what you want on an à la carte basis.

You have the freedom to choose exactly what you need—from a single
personality test or aptitude test to a complete turnkey solution.

PATH PERSONALITY QUESTIONNAIRE

PATH REPORTS

PATH COGNITIVE ABILITY TESTS

Technology meets Psychology 5

Contents > PATH > PATH Personality Questionnaire

PATH PERSONALITY QUESTIONNAIRE

Comprehensive & Easily Customisable Assessment Solution

Our personality questionnaire Applications: Features & Benefits:

gives you deep insight into
• Selection Snapshot - Thirty • Easy and intuitive yet
what motivates and drives
two dimensions of how an powerful administrative
individuals – the way they think,
individual’s working style interface - allows fast setup
how they relate to and interact
links to and predicts job to create profiles specific
with others, their work style,
performance to your job-roles and
and more. And we analyse
• Candidate Feedback - organisation
those measures in relation to
the key role competencies Following selection or • Comprehensive and
exhibited by top performers for development events, it is customisable – mix-and-
a given role. So, whether you’re best practice to provide high match test modules
considering a candidate to hire quality and straight forward • Tailored to organisational and
or promote, you can objectively feedback job specific competencies
and accurately predict their • Coaching - High quality with your own branding and
performance. objective data available for text
enhanced self-awareness & • Internet speed – results
PATH Optimises Person-Job Fit: specific action planning delivered instantaneously
• Individual Development • Intuitive at-a-glance
• The most valid predictor of
- Clear and concise reporting - Integrated suite
job specific competencies
information on strengths and of reports for pre- and post-
• Identifies preferred development areas hire talent measurement
behavioural work style and
• Data Analytics - Collect and • Full integration with any HR
how individuals will interact
apply individual data for TMS
with others
company and job specific
• Determines organisational databanks to be applied pre- • Readily available IT &
and cultural fit and post-hire psychologist support
• Provides easy-to-understand,
practical and actionable Comparison Groups:
human intel upon which to • Admin/Entry Level
base staffing decisions
• Graduates
• Incumbents
• Executives
• Managers
• Professionals

6 Technology meets Psychology

Contents > PATH > PATH Reports

PATH REPORTS

PERSONALITY PERSONALITY COMPETENCY DETAIL

PROFILE REPORT REPORT

A comprehensive A 14 page report A summary and in-

snapshot of 5 key providing narrative depth description of
personality areas descriptions that candidates’ scores
and 32 scales with are indicative of an across up to 24
succinct behavioural individual’s profile and competencies linked to
descriptions. working style. job performance.

EMOTIONAL
COMPETENCY PERSONAL FEEDBACK
INTELLIGENCE
PROFILE REPORT
REPORT
A targeted individual Designed to be An insight into an
snapshot of shared with applicants individual’s ability in
competency scores providing a personal areas including self-
selected for specific insight on an awareness, dealing
roles. individual’s work style. sensitively with
others and managing
emotions.

LEADERSHIP TEAM TYPES COGNITIVE DETAIL

POTENTIAL REPORT REPORT REPORT

Identifies the key Identifies the preferred Detailed description

motivators and team roles that of specific ability
characteristics to individuals are most including verbal,
enable a leader to comfortable with to numerical and logical.
operate in multiple enhance organisational
situations. performance.

Technology meets Psychology 7

Contents > PATH > PATH Reports > PATH Personality Profile

PATH REPORTS

PATH PERSONALITY PROFILE

This report requires the PATH

Personality Questionnaire.

The PATH Personality

Profile provides at-a-glance
understanding of an individual’s
working style to help you make
faster, better-informed talent
decisions.

The one-page summary

graphically displays a
candidate’s scores on each
of the 32 dimensions, clearly
explaining what scales and high
and low measures mean for
candidate fit.

Applications:

• Selection - Matching
candidates against clear job
requirements
• Shortlisting - Identifying
best fit candidates against
key criteria
• Post Hire - Provides
strengths and development
areas for successful
onboarding

8 Technology meets Psychology

Contents > PATH > PATH Reports > PATH Personality Report

PATH REPORTS

PATH PERSONALITY REPORT

This report requires the PATH

Personality Questionnaire.

The PATH Personality Report

provides in-depth descriptions
of a candidate’s score on each of
the 32 key personality measures.
The candidate’s results are
interpreted, with the report
outlining in a clear and jargon-
free manner what each score
means and how the candidate
is likely to behave at work.
This report includes a PATH
Personality Profile.

Applications:

• Select the best candidates

faster
• Identify high potential to
improve & manage talent
pipelines
• Develop talent based
on core strengths &
development needs
• Assess relative strengths &
weaknesses to build more
effective teams
• Identify & coach current or
future leaders

Technology meets Psychology 9

Contents > PATH > PATH Reports > PATH Competency Detail Report

PATH REPORTS

PATH COMPETENCY DETAIL REPORT

This report requires the PATH

Personality Questionnaire
and optionally PATH Verbal,
Numerical, and Logical
Reasoning assessments.

Talegent’s most popular report,

the PATH Competency Detail
Report is based on the PATH
Personality Questionnaire,
and optionally, PATH Verbal,
Numerical, and Logical
Reasoning.

This report gives you deep

insight into the competencies
that you have chosen as key to
the role you are selecting for.

Factors:

• Leading - Co-ordinating,
Command Skills, Strategic
Agility and Negotiation
• Relating - Interpersonal
Sensitivity, Teamwork,
Customer Focus, Building
Relationships and EQ
• Doing - Organisation,
Implementation, Adherence,
Achievement and Sales
Focus
• Being - Resilience, Flexibility
and Self Insight
• Solving - Critical Thinking,
Numerically Minded,
Business Acumen and
Judgment

10 Technology meets Psychology

Contents > PATH > PATH Reports > PATH Competency Profile

PATH REPORTS

PATH COMPETENCY PROFILE

This report requires the PATH

Personality Questionnaire
and optionally PATH Verbal,
Numerical, and Logical
Reasoning assessments.

Enables you to quickly and

objectively assess a candidate
in relation to the key role
competencies selected by you.

The one-page summary

graphically displays a
candidate’s scores on the
competencies that you have
selected as being important to
job performance.

Factors:

• Leading - Co-ordinating,
Command Skills, Strategic
Agility and Negotiation
• Relating - Interpersonal
Sensitivity, Teamwork,
Customer Focus, Building
Relationships and EQ
• Doing - Organisation,
Implementation, Adherence,
Achievement and Sales
Focus
• Being - Resilience, Flexibility
and Self Insight
• Solving - Critical Thinking,
Numerically Minded,
Business Acumen and
Judgment

Technology meets Psychology 11

Contents > PATH > PATH Reports > PATH Personal Feedback Report

PATH REPORTS

PATH PERSONAL FEEDBACK REPORT

This report requires the PATH

Personality Questionnaire.

The PATH Personal Feedback

Report is designed to be given
to test takers to provide them
with feedback and insight into
the analysis of their responses
on the PATH personality
questionnaire.

Their results are discussed in the

context of the 32 key personality
measures. No graphic
representation or numerical
interpretation of scores is
provided with this report.

12 Technology meets Psychology

Contents > PATH > PATH Reports > PATH Leadership Potential Report

PATH REPORTS

PATH LEADERSHIP POTENTIAL REPORT

This report requires the PATH

Personality Questionnaire.

The Talegent Leadership

Potential solution gives you the
tools to quickly and effectively
identify those people with the
personality characteristics
that best predict successful
performance in a leadership role.

Finding effective leaders

is essential to creating
the following successful
organisational outcomes:
• Motivating and directing
employees
• Facilitating innovation and
change
• Creating a positive
workspace and increasing
staff well-being
• Building the confidence and
morale of teams

Key Leadership Indicators:

Lateral Thinking

Learning Focus

Social Intelligence

Inner Drive

Desire to Lead

Technology meets Psychology 13

Contents > PATH > PATH Reports > PATH Emotional Intelligence Report

PATH REPORTS

PATH EMOTIONAL INTELLIGENCE REPORT

This report requires the PATH

Personality Questionnaire.

Sample
Measures the ability to perceive
and manage emotions in both
the self and in others. This
report identifies how individuals
score on the key personality
characteristics associated with
emotional intelligence.

Factors of Emotional
Intelligence:

Self-Awareness

Emotional Appraisal

Communication

Self-Regulation

Social Orientation

14 Technology meets Psychology

Contents > PATH > PATH Reports > PATH Team Types Report

PATH REPORTS

PATH TEAM TYPES REPORT

Innovator Social Appraiser Orchestrator Initiator Finisher Collaborator Driver

Investigator

This report requires the PATH

Personality Questionnaire.

The Talegent Team Types

report provides information on
an individual’s preferred team
type. Specifically designed to
quickly and accurately identify
an individual’s preferred team
type or team style, this report
is useful for ensuring that
balanced teams are built. People
tend to behave, contribute, and
interact with others in particular
ways when working as part of a
team or group. By identifying a
person’s preferred team type or
types, you can create teams that
are effective and well-balanced.

The Talegent Team Types report

will be useful when:
• Considering a candidate’s
likely fit with a team
• Forming a new team
• Evaluating why an existing
team is under performing
• Exploring the strengths and
weaknesses of an existing
team
• Matching team members
with project tasks

Technology meets Psychology 15

Contents > PATH > PATH Reports > PATH Cognitive Report

PATH REPORTS

PATH COGNITIVE DETAIL REPORT

This report requires any of the

following assessments: PATH
Verbal, Numerical, and/or
Logical Reasoning.

The PATH Cognitive Detail

Report provides a measurement
of verbal, numerical and logical
reasoning. Enabling you to:
• Select the best candidates
faster
• Identify high potential to
improve & manage talent
pipelines
• Develop talent based
on core strengths &
development needs
• Assess relative strengths &
weaknesses to build more
effective teams

Logical Reasoning

Numerical Reasoning

Verbal Reasoning

16 Technology meets Psychology

Contents > PATH > PATH Cognitive Ability Tests > Logical Reasoning

PATH COGNITIVE ABILITY TESTS

LOGICAL REASONING

Details: Assessment Duration:

20 mins (approx)
Points:
4 points

Application:
• Selection - identifying
reasoning ability
• Shortlisting - identifying the
best fit candidates faster
• Interviewing - have ability
results ready before the
interview

Benefits:
This assessment looks at a person’s ability to solve problems using • Engaging - opportunity for
diagrams and requires the recognition of logical rules governing candidates to display ability
sequences. Applicable for roles where logical or analytical reasoning
• Accessibility - available
is required.
online internationally
This data provides an indication of how well an individual is able
to learn new information and integrate this with their existing Access:
knowledge together with an ability to adopt strategic ideas and Secure on-line via your PATH
intangible concepts. This assessment utilises computer adaptive account or the Talegent Bureau
testing. Service.

Report:
5 page report consisting of
The percentage of employees Problem Solving Ability
narrative and profile.
who have exceptional problem compared to the role
solving ablity requirements
Requires interpretation guidance
60 Much from an accredited PATH user.
3x more
Better 13% more
Accident and Injury Rate

than
50 likely to have likely to
Problem Solving Ability

Required
exceptional 50% be meeting How do we order this product?
40 ability Better
than
requirements Contact us at
Required clientsupport@talegent.com
30
31%
Slightly
20 Better
than

10
16% Required

Slightly
Worse
0 than
Required
Below Average Above Below Average Above

Logical Reasoning Score Logical Reasoning Score

** From Talegent PATH Validation 2015

Technology meets Psychology 17

Contents > PATH > PATH Cognitive Ability Tests > Numerical Reasoning

PATH COGNITIVE ABILITY TESTS

NUMERICAL REASONING

Details: Assessment Duration:

20 mins (approx)
Points:
4 points

Application:
• Selection - identifying
reasoning ability
• Shortlisting - identifying the
best fit candidates faster
• Interviewing - have ability
results ready before the
interview

Benefits:
• Engaging - opportunity for
This assessment looks at a person’s ability to make well-reasoned candidates to display ability
decisions on the basis of numerical information. This assessment is
• Accessibility - available
suitable for all levels of roles that require numerical reasoning skills.
online internationally
A person’s score on this assessment should provide an indication of
how well they are able to understand information presented in tables,
Access:
figures, and graphs. This assessment utilises computer adaptive
Secure on-line via your PATH
testing.
account or the Talegent Bureau
Service.

Percentage of employees rated by manager as Report:

having exceptional numerical reasoning ability 5 page report consisting of
narrative and profile.

Requires interpretation guidance

from an accredited PATH user.

4% 18% 40% How do we order this product?

Contact us at
clientsupport@talegent.com

Those scoring in Those scoring in Those scoring in

the below average the average range the above average
range on Numerical on Numerical range on Numerical
Reasoning Reasoning Reasoning

Professionals who scored in the above average range on the PATH

Numerical Reasoning Assessment were 10x more likely to be rated by
their managers as having exceptional numerical reasoning ability than
those who scored in the below average range.

** From Talegent PATH Validation 2015

18 Technology meets Psychology

Contents > PATH > PATH Cognitive Ability Tests > Verbal Reasoning

PATH COGNITIVE ABILITY TESTS

VERBAL REASONING

Details: Assessment Duration:

20 mins (approx)
Points:
4 points

Application:
• Selection - identifying
reasoning ability
• Shortlisting - identifying the
best fit candidates faster
• Interviewing - have ability
results ready before the
interview

Benefits:
• Engaging - opportunity for
This assessment looks at a person’s ability to make decisions based candidates to display ability
on written information. This assessment is suitable for all levels of • Accessibility - available
roles that require verbal reasoning skills. online internationally
A person’s score on this assessment should provide an indication of
how well they are able to understand complex written arguments Access:
and make accurate decisions on the basis of that information. This Secure on-line via your PATH
assessment utilises computer adaptive testing. account or the Talegent Bureau
Service.

Report:
Percentage of employees rated by manager as
5 page report consisting of
having exceptional communication skills
narrative and profile.

Requires interpretation guidance

from an accredited PATH user.

13% 15% 25% How do we order this product?

Contact us at
clientsupport@talegent.com

Those scoring in Those scoring Those scoring in

the below average in the average the above average
range on Verbal range on Verbal range on Verbal
Reasoning Reasoning Reasoning

Professionals who scored in the above average range on the PATH

Verbal Reasoning Assessment were 2x more likely to be rated by their
managers as having exceptional communication skills than those who
scored in the below average range.

** From Talegent PATH Validation 2015

Technology meets Psychology 19

Contents > PATH > PATH Cognitive Ability Tests > Fault Finding

PATH COGNITIVE ABILITY TESTS

FAULT FINDING

Details: Assessment Duration:

25 mins (approx)
Points:
4 points

Application:
• Selection - identifying
reasoning ability
• Shortlisting - identifying the
best fit candidates faster
• Interviewing - have ability
results ready before the
interview

Benefits:
• Engaging - opportunity for
candidates to display ability
This assessment examines a person’s ability to identify faults in
• Accessibility - available
systems. In this assessment, the candidate is presented with an input,
online internationally
three operators and an output. They must determine whether there
is a fault in the system and if so, where the fault occurs. A person’s
Access:
score on this assessment should provide an indication of how well
Secure on-line via your PATH
the candidate will be able to accurately locate faults in systems.
account or the Talegent Bureau
This assessment is timed and takes approximately 25 minutes to
Service.
complete.
Report:
5 page report consisting of
narrative and profile.

How do we order this product?

Contact us at
clientsupport@talegent.com

20 Technology meets Psychology

Contents > PATH > PATH Cognitive Ability Tests > Mechanical Reasoning

PATH COGNITIVE ABILITY TESTS

MECHANICAL REASONING

Details: Assessment Duration:

25 mins (approx)
Points:
4 points

Application:
• Selection - identifying
reasoning ability
• Shortlisting - identifying the
best fit candidates faster
• Interviewing - have ability
results ready before the
interview

This assessment examines a person’s ability to understand Benefits:

mechanical systems and the effects of physical forces on elements • Engaging - opportunity for
within a system. A person’s score on this assessment should provide candidates to display ability
an indication of how well the candidate will be able to perceive and
understand relationships between physical forces and mechanical • Accessibility - available
elements in practical situations. This assessment is timed and takes online internationally
approximately 25 minutes to complete.
Access:
Secure on-line via your PATH
account or the Talegent Bureau
Service.

Report:
5 page report consisting of
narrative and profile.

How do we order this product?

Contact us at
clientsupport@talegent.com

Technology meets Psychology 21

Contents > PATH > PATH Cognitive Ability Tests > Spatial Reasoning

PATH COGNITIVE ABILITY TESTS

SPATIAL REASONING

Details: Assessment Duration:

20 mins (approx)
Points:
4 points

Application:
• Selection - identifying
reasoning ability
• Shortlisting - identifying the
best fit candidates faster
• Interviewing - have ability
results ready before the
interview

This assessment examines a person’s ability to mentally visualise Benefits:

shapes and rotate objects. A person’s score on this assessment • Engaging - opportunity for
should provide an indication of how well the candidate is able to candidates to display ability
mentally rotate two dimensional representations of three dimensional
• Benchmarking - compare
objects. This assessment is timed and takes approximately 20
applicants to yours and
minutes to complete.
industry data
• Accessibility - available
online internationally

Access:
Secure on-line via your PATH
account or the Talegent Bureau
Service.

Report:
5 page report consisting of
narrative and profile.

How do we order this product?

Contact us at
clientsupport@talegent.com

22 Technology meets Psychology

Contents > PATH > PATH Cognitive Ability Tests > Visual Short-term Memory

PATH COGNITIVE ABILITY TESTS

VISUAL SHORT-TERM MEMORY

Details: Assessment Duration:

20 mins (approx)
Points:
4 points

Application:
• Selection - identifying
reasoning ability
• Shortlisting - identifying the
best fit candidates faster
• Interviewing - have ability
results ready before the
interview

Benefits:

This instrument assesses a person’s ability to accurately and quickly • Engaging - opportunity for
assess and retain a memory of an environment and to use this to candidates to display ability
make decisions about that environment. Scores on this assessment • Benchmarking - compare
provide an indication of how quickly and accurately a person is able applicants to yours and
to remember locations of items on a map. industry data
• Accessibility - available
online internationally

Access:
Secure on-line via your PATH

300 %
account or the Talegent Bureau
Service.
more hazards
identified by Report:
applicants who pass 5 page report consisting of
the visual short term narrative and profile.
FAIL PASS memory assessment
How do we order this product?
Contact us at
** From Talegent Whitepaper: Safer Working Behaviour = Zero Harm Attitude clientsupport@talegent.com

Technology meets Psychology 23

 GRADUATE
RECRUITMENT

24 Technology meets Psychology

Contents > Graduates > Graduate Screening (Comprehensive)

GRADUATE RECRUITMENT

GRADUATE SCREENING
(COMPREHENSIVE)

This comprehensive
assessment measures a range
of competencies required for
graduates across a variety of
industries.

Our grad assessment solution

enables you to select the best
graduate candidates faster and
at less cost—and single out the
top potential performers before
your competitors can.

Details: Assessment
Competencies Measured: Duration:
• Business Acumen 65 mins (approx)
The tendency to enjoy analysing data and making strategic plans. Comparison Group:
• Confidence & Optimism Graduates
The tendency to be self-confident and think positively about the Those with a university
future. degree and less than two
years’ experience.
• Dependability
The tendency to view one’s self as dependable and reliable. Points:
15 points per
• Drive for Results Candidate
The tendency to be motivated by challenging goals and to strive
to achieve success in the workplace.
• Influencing & Motivating
The tendency to enjoy and be effective at influencing the
behaviour of others. willing to try a new
• Logical Reasoning platform . . . that other
The ability to use logical thinking to solve problems. providers said was
impossible to do. Not
• Numerically Minded only did they pull off the
The ability to make well-reasoned decisions on the basis of impossible, they worked
numerical information. tirelessly to make it
• Social Drive successful. . .”
The tendency to enjoy interacting with others and to build
relationships with ease.
• Teamwork
The tendency to enjoy working in teams and the pursuit of
collaborative goals.
• Verbal Reasoning
The ability to make well-reasoned decisions on the basis of
written information.

Technology meets Psychology 25

Contents > Graduates > Graduate Screening (Analytical & Technical)

GRADUATE RECRUITMENT

GRADUATE SCREENING
(ANALYTICAL & TECHNICAL)

This succinct screening

assessment measures the
top competencies required
for graduates in Analytical &
Technical roles across a variety
of industries. Drive for Results
and Social Drive are measured
as they have been proven to
be the two most important
personality competencies
for graduate success. The
Analytical/Technical version
focuses on Numeric & Logical
Reasoning ability (for Verbal
Reasoning see the Professional
version).
Competencies Measured:
• Drive for Results Our grad assessment solution
The tendency to be motivated by challenging goals and to strive enables you to select the best
to achieve success in the workplace. graduate candidates faster and
at less cost—and single out the
• Logical Reasoning top potential performers before
The ability to use logical thinking to solve problems. your competitors can.
• Numerical Reasoning
The ability to make well-reasoned decisions on the basis of
numerical information. Details: Assessment
• Social Drive Duration:
The tendency to enjoy interacting with others and to build 30 mins (approx)
relationships with ease. Comparison Group:
Graduates
Those with a university
Employees with leadership potential degree and less than two
years’ experience.
60
50
2x more 4x more Points:
Employees with potential to
advacne to leadership roles
Employees with potential to
advacne to leadership roels

likely to have likely to have 5 points per

50 43%
40
leadership leadership
41% potential Candidate
potential 40
30
30

20 23% 22% 20

10 14% 16%
10

0 0

Below Average Above Below Average Above

Logical Reasoning Score Numerical Reasoning Score

** From Talegent PATH Validation 2015

26 Technology meets Psychology

Contents > Graduates > Graduate Screening (Professional)

GRADUATE RECRUITMENT

GRADUATE SCREENING
(PROFESSIONAL)

This succinct screening

assessment measures the top
competencies required for
graduates in professional roles
across a variety of industries.
Drive for Results and Social
Drive are measured as they
have been proven to be the
two most important personality
competencies for graduate
success. The Professional version
focuses on Verbal Reasoning
Ability (for Numeric Reasoning
see the Analytical/Technical
version).

Competencies Measured: Our grad assessment solution

• Drive for Results enables you to select the best
The tendency to be motivated by challenging goals and to strive graduate candidates faster and
to achieve success in the workplace. at less cost—and single out the
top potential performers before
• Logical Reasoning your competitors can.
The ability to use logical thinking to solve problems.
• Social Drive
The tendency to enjoy interacting with others and to build
Details: Assessment
relationships with ease.
Duration:
• Verbal Reasoning 30 mins (approx)
The ability to make well-reasoned decisions on the basis of
Comparison Group:
written information.
Graduates
Those with a university
degree and less than two
Employees with leadership potential years’ experience.

2x more Points:
40
likely to have 5 points per
Employees with potential to
advacne to leadership roles

35 leadership Candidate
36%
potential 34%
30

25

20

15 17%
10

Below Average Above

Verbal Reasoning Score

** From Talegent PATH Validation 2015

Technology meets Psychology 27

Contents > Graduates > Graduate Assessment (Professional)

GRADUATE RECRUITMENT

GRADUATE ASSESSMENT
(PROFESSIONAL)

This assessment measures a

range of competencies required
for graduates in professional
roles across a variety of
industries. The Professional
version focuses on Verbal
Reasoning ability (for Numeric
Reasoning see the Analytical/
Technical version).

Our grad assessment solution

enables you to select the best
graduate candidates faster and
at less cost—and single out the
top potential performers before
your competitors can.
Competencies Measured:
• Business Acumen
The tendency to enjoy analysing data and making strategic plans. Details: Assessment
• Confidence & Optimism Duration:
The tendency to be self-confident and think positively about the 45 mins (approx)
future. Comparison Group:
• Dependability Graduates
The tendency to view one’s self as dependable and reliable. Those with a university
degree and less than two
• Drive for Results years’ experience.
The tendency to be motivated by challenging goals and to strive
to achieve success in the workplace. Points:
10 points per
• Influencing & Motivating Candidate
The tendency to enjoy and be effective at influencing the
behaviour of others.
• Logical Reasoning
The ability to use logical thinking to solve problems.
• Social Drive
The tendency to enjoy interacting with others and to build
relationships with ease.
• Teamwork
The tendency to enjoy working in teams and the pursuit of
collaborative goals.
• Verbal Reasoning
The ability to make well-reasoned decisions on the basis of
written information.

28 Technology meets Psychology

VOLUME
RECRUITMENT

Technology meets Psychology 29

Contents > Volume Recruitment

VOLUME RECRUITMENT
Job Family Specific Solutions to meet your needs.

The first talent assessment provider that’s top-to-

bottom designed to work at internet speed to
handle digital staffing era volumes.

Unlike older, legacy assessment providers, Talegent has engineered a

proprietary next-generation assessment testing platform that allows
you to take full advantage of the computing power and cloud-based
data technologies now available. Combined with a willingness and
ability to rapidly innovate to meet client needs, Talegent can help
you assess large volumes of candidates faster, more efficiently, at less
cost with better results.

Using the capabilities built into Screening Assessment and Voice Audition
our PATH platform, Talegent A short, automated online test of 3-4 key competencies that narrows
offers preconfigured solutions the field of candidates more quickly, efficiently and accurately than
that target specific job needs, traditional CV review. This stage often includes a voice audition
based on industry research and where candidates record a clip of themselves speaking so you can
our own extensive research and assess their speaking style and pronunciation.
data validation. These solutions
are composed of four key parts: Video Interview Screening
A more time efficient and effective solution than phone screening
for gauging communication and personal presentation skills. Fully
automated so no scheduling is required, and fully integrated with
competency assessments to give you deeper insight into candidates.

Selection Assessment
This complete talent assessment of all the competencies most
relevant for predicting performance for a given role provides an
in-depth profile of a candidate’s abilities and personality prior to an
assessment centre or interview.

Verification Assessment
A final assessment, administered in-house, to ensure that the person
who shows up to the interview or assessment centre is the same
person who completed the assessments.

Conventional / Manual Automated / Assessment

Online Test + Video Interview . . .Everything about the

Review CVs
Online Competencies & Skills Test experience of dealing
with Talegent has been
Phone Screen - Manual
Assessment Centre exceptional… I would
Background Check
have no hesitation
recommending Talegent’s
Interview services and products.
Assessment Centre

Background Check
Interview

30 Technology meets Psychology

JOB FAMILY
SPECIFIC

CONTACT CENTRE

SAFETY

ADMINISTRATIVE & CLERICAL

EXECUTIVE & LEADERSHIP

FINANCE

HOSPITALITY

INFORMATION TECHNOLOGY

PROFESSIONAL & TECHNICAL SERVICES

RETAIL

SALES

Technology meets Psychology 31

Contents > Job Family Specific > Contact Centre > Contact Representative (Comprehensive)

CONTACT CENTRE

CONTACT CENTRE REPRESENTATIVE

(COMPREHENSIVE)

This comprehensive assessment

measures a wide range of
competencies required for
Contact Centre Representatives.
It incorporates a realistic
simulation which provides a job
preview whilst at the same time
measuring navigation skills and
customer service tendencies.

Great contact centre

representatives require the
ability to keep motivated,
and generate higher sales
Competencies Measured: conversions and customer
satisfaction scores. They
• Active Listening are highly customer
The ability to pay full attention to what customers are saying. focused, possess excellent
• Conscientious communication skills, and are
The tendency to be dependable and focus on work tasks. resilient to stress.

• Customer Focus Contact centres are vital for

The tendency to strive to exceed customer expectations. ensuring effective customer
• Customer Orientation service and driving sales. But
The ability to answer customer questions tactfully. their effectiveness is only as
good as the performance of
• Data Entry Accuracy their representatives.
The ability to enter customer information accurately.
• Data Entry Speed
The ability to enter customer information quickly. Details: Assessment
• Drive for Results Duration:
The tendency to be motivated by challenging goals. 65 mins (approx)

• Fortitude Points:
The tendency to remain calm and composed when interacting 15 points per
with customers. Candidate

• Navigation
The ability to navigate through a contact centre environment.
• Problem Solving
The ability to solve problems and understand complex systems.
• Sales Focus
The tendency to be persuasive, engaging and goal orientated.
• Social Drive
The tendency to enjoy social interaction.
• Understanding Information
The ability to understand policies and other important written
information.

32 Technology meets Psychology

Contents > Job Family Specific > Contact Centre > Contact Centre Representative (Screening)

CONTACT CENTRE

CONTACT CENTRE REPRESENTATIVE

(SCREENING)

This succinct screening

assessment measures the top
competencies required for
contact centre representatives.
Sales Focus and Customer
Focus have been proven to
be the two most important
personality competencies for
Contact Centre success – both
inbound and outbound. These
measures are combined with the
two most important cognitive
abilities – Understanding
Information and Problem
Solving.

Competencies Measured: Great contact centre

• Customer Focus representatives require the
The tendency to strive to exceed customer expectations. ability to keep motivated,
and generate higher sales
• Problem Solving conversions and customer
The ability to solve problems and understand complex systems. satisfaction scores. They are
• Sales Focus highly customer focused,
The tendency to be persuasive, engaging and goal orientated. possess excellent problem
solving skills, and sales focus.
• Understanding Information
The ability to understand policies and other important written Contact centres are vital for
information. ensuring effective customer
service and driving sales. But
their effectiveness is only as
More resilient contact centre good as the performance of
representatives have a their representatives.

25% Details: Assessment

higher Duration:
cross sell ability 25 mins (approx)
Points:
** From Talegent Whitepaper: Strategic Importance of Contact Centres 2015
5 points per
Candidate

Technology meets Psychology 33

Contents > Job Family Specific > Contact Centre > Contact Centre Manager

CONTACT CENTRE

CONTACT CENTRE MANAGER

This assessment will allow you to

select top performing managers,
with strong leadership abilities,
along with a high level of
communication, resilience, and
command skills.

Contact centres are vital for

ensuring effective customer
service and driving sales. A
contact centre is only as good
as its employees, and employees
will only be as good as their
manager.

Competencies Measured:
Details: Assessment
• Building Relationships
Duration:
Initiating and maintaining relationships with others.
45 mins (approx)
• Command Skills
Comparison Group:
Giving direction and driving progress.
Managers
• Communication Those with a university
Sharing information in a clear, confident, and articulate manner. background, more than
two years of experience,
• Emotional Intelligence more than two years
Perceives and manages emotions in self and others. management experience
and less than two years
• Interpersonal Sensitivity executive experience.
Listening, empathising, and caring.
Points:
• Resilience 15 points per
Remaining calm, composed, and optimistic in Candidate
high pressure situations.
• Self-Insight
Having an awareness of own strengths and weaknesses
and being open to improvement. Within the first three
• Strategic Agility months the solution
Guiding team towards a strategic vision. sped up our time to
hire, reducing our phone
• Supervision screening numbers by
Leading, motivating, and guiding subordinates. up to 50% enabling us
• Teamwork to find the right people
Working in teams, prioritising team goals. faster.

34 Technology meets Psychology

Contents > Job Family Specific > Contact Centre > Contact Centre Team Leader

CONTACT CENTRE

CONTACT CENTRE TEAM LEADER

Good contact representatives

can’t perform to their full
potential without a good team
leader, and contact centre team
leaders are the people who will
ensure that your customers
remain yours. In addition to
supervising and managing
a team of contact centre
representatives, team leaders
will need to be able to handle
the challenging or complex
calls escalated to them by their
representatives.

This assessment identifies the

Competencies Measured: traits possessed by top contact
• Customer Focus centre team leaders including
Exceeding customer expectations and fulfilling obligations to the ability to understand
others. information and solve problems,
customer and sales focus,
• Interpersonal Sensitivity as well as the interpersonal
Listening, empathising, and caring. sensitivity and teamwork skills
• Problem Solving required to effectively manage a
The ability to solve problems and understand complex systems. team.

• Resilience
Remaining calm, composed, and optimistic in high pressure
situations. Details: Assessment
• Sales Focus Duration:
Being sales orientated, effective at influencing customers to make 35 mins (approx)
purchases. Comparison Group:
• Self-Insight Admin/Entry Level
Those without university
Having an awareness of own strengths and weaknesses and being backgrounds, without
open to improvement. management experience or
executive experience.
• Supervision
Leading, motivating, and guiding subordinates. Points:
10 points per
• Teamwork
Candidate
Working in teams, prioritising team goals.
• Understanding Information
The ability to understand policies and other important written
information.

Technology meets Psychology 35

Contents > Job Family Specific > Safety

SAFETY

SAFETY

Our safety assessment contains

tests & exercises to assess
abilities & competencies
specifically applicable to those
working in safety-critical roles,
developed from extensive
research on roles in which safe
behaviour is key to success.

Workplace safety can be the

key to your bottom line, but an
unsafe employee won’t only
mean the difference between
profit and loss, it could mean
the difference between life and
Competencies Measured: death.

• Compliant
The tendency to appreciate rules and following set procedures.
Details: Assessment
• Composed
Duration:
The tendency to stay calm and composed in stressful situations.
20 mins (approx)
• Dependable
Points:
The tendency to be responsible and reliable at work.
10 points per
• Risk Conscious Candidate
The tendency to be cautious and vigilant of hazards.
• Understanding Information
The ability to understand safety instructions, processes and
procedures.
• Zero Harm Attitude
The tendency to take responsibility for the safety of oneself and
others.

Percentage of individuals with high Individuals who are more

Candidates for a major safety aptitude compliant and composed are 125%
Construction Company with more likely to be “safe”
zero harm attitude are three 56%
less likely 75%
times more likely to be safe in over 2.0x
to have an
their work. accident difference 65%
55%

48% 46%
Low Scorers

Moderate Scorers 31%

High Scorers

** From Talegent PATH Validation 2015

36 Technology meets Psychology

Contents > Job Family Specific > Administrative & Clerical > Administrative Assistant/ Secretary

ADMINISTRATIVE & CLERICAL

ADMINISTRATIVE ASSISTANT/
SECRETARY

Secretaries and administrative

assistants need to quickly and
accurately perform a range of
administrative and clerical tasks.
Given the variety of tasks that
a secretary or administrative
assistant may be required
to perform, they need to be
achievement focused, resilient,
detail oriented with a strong
customer focus.

Secretaries and administrative

assistants are the essential right
hand of any business, and their
ability to do their jobs may
Competencies Measured: fundamentally improve how well
• Achievement your executives can perform
Setting high performance goals for self, demonstrating high theirs.
energy, being ambitious.
• Customer Focus
Exceeding customer expectations and fulfilling obligations to
others. Details: Assessment
Duration:
• Implementation
30 mins (approx)
Working in a focused and accurate manner to deliver work to a
high standard. Comparison Group:
Admin/Entry Level
• Resilience
Those without university
Remaining calm, composed, and optimistic in high pressure backgrounds, without
situations. management experience or
executive experience.
• Understanding Information
The ability to understand instructions, processes and procedures. Points:
10 points per
Candidate

Technology meets Psychology 37

Contents > Job Family Specific > Contact Centre > Executive Assistant

ADMINISTRATIVE & CLERICAL

EXECUTIVE ASSISTANT

Executive assistants are the

oil that keeps a company
running by providing high level
administrative support. The best
executive assistants are able
to expertly conduct research,
handle information requests, and
perform clerical functions.

This assessment identifies

the top performing executive
assistants by assessing critical
abilities such as communication,
achievement, resilience,
customer focus, and flexibility.
Competencies Measured:
• Achievement
Setting high performance goals for self, demonstrating high
Details: Assessment
energy, being ambitious.
Duration:
• Communication 40 mins (approx)
Sharing information in a clear, confident, and articulate manner.
Comparison Group:
• Customer Focus Professionals
Exceeding customer expectations and fulfilling obligations to Those holding a university
others. degree, with more than two
years of experience, but less
• Flexibility than two years management
Being open and adaptable to change. experience.

• Implementation Points:
Working in a focused and accurate manner to deliver work to a 10 points per
high standard. Candidate
• Resilience
Remaining calm, composed, and optimistic in high pressure
situations.
• Self-Insight
Having an awareness of own strengths and weaknesses and being
open to improvement.

38 Technology meets Psychology

Contents > Job Family Specific > Contact Centre > Frontline Supervisor Office &
Administrative Support

ADMINISTRATIVE & CLERICAL

FRONTLINE SUPERVISOR OFFICE &

ADMINISTRATIVE SUPPORT

Office and administrative

support workers are vital to
keeping your company running
smoothly, and good supervision
ensures that they are able
to perform their tasks with
maximum efficiency. Frontline
supervisors are required to
supervise and coordinate
the activities of clerical and
administrative support workers.

This assessment identifies

candidates most suited to
being frontline supervisors
by assessing them on the
Competencies Meausred: competencies of command
• Achievement skills, communication, resilience,
Setting high performance goals for self, demonstrating high flexibility, and achievement.
energy, being ambitious.
• Command Skills
Giving directions and driving progress. Details: Assessment
• Communication Duration:
Sharing information in a clear, confident, and articualte manner. 35 mins (approx)
• Customer Focus Comparison Group:
Exceeding customer expectations and fulfilling obligations to Admin/Entry Level
others. Those without university
backgrounds, without
• Flexibility management experience or
Being open and adaptable to change. executive experience.
• Implementation Points:
Working in a focused and accurate manner to deliver work to a 10 points per
high standard. Candidate
• Resilience
Remaining calm, composed, and optimistic in high pressure
situations.
• Self-Insight
Having an awareness of own strengths and weaknesses and being
open to improvement.

Technology meets Psychology 39

Contents > Job Family Specific > Executive & Leadership > Senior Executive

EXECUTIVE & LEADERSHIP

SENIOR EXECUTIVE

Senior executive level

assessments are designed to
assess the top tier of talent at
your organisation, allowing you
to find those who will lead your
organisation to success. This
assessment is suitable for roles
including Chief Executive Officer
(CEO), Chief Financial Officer
(CFO), Chief Operating Officer
(COO), Chief Diversity Officer
(CDO), Executive Director,
Executive Vice President (EVP),
Operations Vice President,
President, and Vice President.

Competencies Measured: The senior executive role is

• Achievement heavily involved in setting
Setting high performance goals for self, demonstrating high strategic direction, policies, and
energy, being ambitious. budgets for an organisation.
A senior executive needs to
• Business Acumen combine the critical business
Understanding business context and making sound strategic, acumen, strategic agility, and
context-relevant decisions. critical thinking to decide
• Command Skills strategy, and also have the
Giving direction and driving progress. interpersonal sensitivity and
communication skills to ensure
• Communication that strategy is successfully
Sharing information in a clear, confident, and articulate manner. implemented company-wide.
• Critical Thinking
Making decisions on the basis of thorough analysis and logic.
• Interpersonal Sensitivity Details: Assessment
Listening, empathising, and caring. Duration:
• Negotiation 90 mins (approx)
Influencing, persuading, and negotiating. Comparison Group:
• Numerically Minded Executive
Those with more than
Enjoying and being skilled at using numbers to solve problems.
two years of executive
• Resilience experience.
Remaining calm, composed, and optimistic in high pressure Points:
situations. 30 points per
• Strategic Agility Candidate
Guiding team towards a strategic vision.

40 Technology meets Psychology

Contents > Job Family Specific > Finance > Financial Analyst

FINANCE

FINANCIAL ANALYST

A financial analyst will

need to combine high-level
mathematical and verbal
ability with critical thinking
and decision making. They will
conduct quantitative analyses of
information affecting investment
programs.

Hiring the best financial analysts

will ensure that the future
financial security is safeguarded,
while hiring the wrong ones
could spell disaster.

Competencies Measured:
• Achievement Details: Assessment
Setting high performance goals for self, demonstrating high Duration:
energy, being ambitious. 45 mins (approx)
• Communication Comparison Group:
Sharing information in a clear, confident, and articulate manner. Professionals
Those holding a university
• Implementation degree, with more than
Working in a focused and accurate manner to deliver work to a two years of experience,
high standard. but less than two years
management experience.
• Negotiation
Influencing, persuading, and negotiating. Points:
15 points per
• Numerically Minded Candidate
Enjoying and being skilled at using numbers to solve problems.
• Resilience
Remaining calm, composed, and optimistic in high pressure
situations.
• Self-Insight
Having an awareness of own strengths and weaknesses and being
open to improvement.
• Teamwork
Working in teams, prioritising team goals.

Technology meets Psychology 41

Contents > Job Family Specific > Finance > Accountant & Auditor

FINANCE

ACCOUNTANT & AUDITOR

Auditors and accountants are

the best weapons in ensuring
that your company can excel
financially. The very best
auditors and accountants are
able to investigate, interpret,
and analyse accounting records
in order to prepare or evaluate
financial statements and advise
clients.

Auditors and accountants need

to have the numerical skills
and achievement orientation
to comprehend complicated
financial data, as well as the
Competencies Measured: skills to effectively communicate
• Achievement this information to relevant
Setting high performance goals for self, demonstrating high parties.
energy, being ambitious.
• Adherence
Following rules, guidelines, and processes consistently. Details: Assessment
• Communication Duration:
Sharing information in a clear, confident, and articulate manner. 50 mins (approx)

• Numerically Minded Comparison Group:

Enjoying and being skilled at using numbers to solve problems. Professionals
Those holding a university
• Organisation degree, with more than
Organising, prioritising, and using resources effectively to achieve two years of experience,
results. but less than two years
management experience.
• Resilience
Remaining calm, composed, and optimistic in high pressure Points:
situations. 15 points per
Candidate
• Self-Insight
Having an awareness of own strengths and weaknesses and being
open to improvement.
• Teamwork
Working in teams, prioritising team goals.

42 Technology meets Psychology

Contents > Job Family Specific > Finance > Bank Teller

FINANCE

BANK TELLER

Bank tellers are considered

the front line in the banking
business. Not only are they
relied upon to handle important
customer transactions on a
daily basis, they are also key
to recognising and stopping
fraudulent transactions, thereby
protecting your business’
reputation.

Bank tellers need to combine

resilience with the ability to
actively respond to customer
needs. This assessment identifies
high performing bank tellers
Competencies Measured: by assessing their ability to
• Adherence understand information as well
Following rules, guidelines, and processes consistently. as customer and sales focus.

• Customer Focus
Exceeding customer expectations and fulfilling obligations to
others. Details: Assessment
Duration:
• Organisation
35 mins (approx)
Organising, prioritising, and using resources effectively to achieve
results. Comparison Group:
Admin/Entry Level
• Resilience
Those without university
Remaining calm, composed, and optimistic in high pressure backgrounds, without
situations. management experience or
executive experience.
• Sales Focus
Being sales orientated, effective at influencing customers to make Points:
purchases. 10 points per
Candidate
• Understanding Information
The ability to understand instructions, processes and procedures.

Technology meets Psychology 43

Contents > Job Family Specific > Hospitality > Wait Staff

HOSPITALITY

WAIT STAFF

The best wait staff will not only

respond to customer needs, but
also actively predict them before
they can be asked, all while
remaining polite and friendly.

Wait staff form the backbone

of hospitality industry and
good customer service will
leave customers with the great
impressions that will keep them
coming back time and again.

Details: Assessment
Competencies Measured: Duration:
30 mins (approx)
• Achievement
Setting high performance goals for self, demonstrating high Comparison Group:
energy, being ambitious. Admin/Entry Level
Those without university
• Adherence backgrounds, without
Following rules, guidelines, and processes consistently. management experience or
executive experience.
• Customer Focus
Exceeding customer expectations and fulfilling obligations to Points:
others. 10 points per
Candidate
• Resilience
Remaining calm, composed, and optimistic in high pressure
situations.
• Understanding Information
The ability to understand instructions, processes and procedures.

44 Technology meets Psychology

Contents > Job Family Specific > Information Technology > Business Analyst

INFORMATION TECHNOLOGY

BUSINESS ANALYST

Business analysts are the people

who will assist your customers in
solving their complex problems.
The top business analysts will be
able to analyse user problems
and requirements, and then
successfully use this information
to come up with a solution that
is ideally suited to the user’s
needs.

This assessment is able to

identify the top business
analysts by identifying the
skills critical to coming up
with a client-oriented solution
Competencies Measured: such as critical thinking and
• Achievement achievement, as well as the skills
Setting high performance goals for self, demonstrating high vital to communicating this
energy, being ambitious. solution to the client such as
communication, resilience, and
• Communication negotiation.
Sharing information in a clear, confident, and articulate manner.
• Critical Thinking
Making decisions on the basis of thorough analysis and logic. Details: Assessment
• Negotiation Duration:
Influencing, persuading, and negotiating. 50 mins (approx)
• Resilience Comparison Group:
Remaining calm, composed, and optimistic in high pressure Professionals
situations. Those holding a university
degree, with more than
• Self-Insight two years of experience,
Having an awareness of own strengths and weaknesses and being but less than two years
open to improvement. management experience.

• Teamwork Points:
Working in teams, prioritising team goals. 15 points per
Candidate

Technology meets Psychology 45

Contents > Job Family Specific > Information Technology > Software Developer

INFORMATION TECHNOLOGY

SOFTWARE DEVELOPER

Software developers will develop

or modify computer software
and applications and will need to
interpret client needs and design
software to meet them. Because
of this, software developers
need to possess a range of skills
including building relationships,
logical reasoning, and critical
thinking.

In the internet age, we all

stand on the shoulders of
the hardworking software
developers who ensure that we
don’t have to deal with the daily
Competencies Measured: frustrations that malfunctioning
• Achievement computer programs can cause.
Setting high performance goals for self, demonstrating high
energy, being ambitious.
• Adherence Details: Assessment
Following rules, guidelines, and processes consistently. Duration:
55 mins (approx)
• Building Relationships
Initiating and maintaining relationships with others. Comparison Group:
Professionals
• Critical Thinking Those holding a university
Making decisions on the basis of thorough analysis and logic. degree, with more than
two years of experience,
• Implementation
but less than two years
Working in a focused and accurate manner to deliver work to a management experience.
high standard.
Points:
• Logical Reasoning 15 points per
The ability to use logical thinking to solve problems. Candidate
• Numerically Minded
Enjoying and being skilled at using numbers to solve problems.
• Self-Insight
Having an awareness of own strengths and weaknesses and being
open to improvement.
• Teamwork
Working in teams, prioritising team goals.

46 Technology meets Psychology

Contents > Job Family Specific > Information Technology > Senior Software Developer

INFORMATION TECHNOLOGY

SENIOR SOFTWARE DEVELOPER

Senior software developers

need to combine a multitude
of skills in order to ensure that
applications and software are
designed and built effectively.
They need to combine the skills
of research and design with the
technical ability to effectively
execute a project.

This assessment will find those

candidates who are capable
of combining critical thinking
with the ingenuity to solve
unexpected problems. They
will also be required to have
Competencies Measured: excellent relationship building
and teamwork skills in order to
• Achievement
effectively work with teams.
Setting high performance goals for self, demonstrating high
energy, being ambitious.
• Adherence
Following rules, guidelines, and processes consistently. Details: Assessment
Duration:
• Building Relationships 55 mins (approx)
Initiating and maintaining relationships with others.
Comparison Group:
• Critical Thinking Professionals
Making decisions on the basis of thorough analysis and logic. Those holding a university
• Implementation degree, with more than
two years of experience,
Working in a focused and accurate manner to deliver work to a but less than two years
high standard. management experience.

• Ingenuity Points:
Generating and implementing new and innovative solutions. 20 points per
• Numerically Minded Candidate
Enjoying and being skilled at using numbers to solve problems.
• Self-Insight
Having an awareness of own strengths and weaknesses and being
open to improvement.
• Teamwork
Working in teams, prioritising team goals.

Technology meets Psychology 47

Contents > Job Family Specific > Information Technology > Project Manager

INFORMATION TECHNOLOGY

PROJECT MANAGER

Project managers are the ones

who will ensure that a project
is finished on time, even when
everything goes wrong. Project
managers are not only required
to plan, initiate, and manage
projects, but also to facilitate the
sometimes complex relationship
between the business and
technical aspects of projects.
A good project manager will
monitor progress to ensure that
deadlines, standards, and costs
are met.

This assessment identifies

Competencies Measured: those candidates with the skills
to be top project managers
• Achievement
including the critical thinking
Setting high performance goals for self, demonstrating high
and organisational skills required
energy, being ambitious.
to plan and manage a project,
• Building Relationships as well as the command,
Initiating and maintaining relationships with others. negotiation, and interpersonal
skills required to effectively
• Command Skills
manage a project team.
Giving direction and driving progress.
• Communication
Sharing information in a clear, confident, and articulate manner.
Details: Assessment
• Critical Thinking Duration:
Making decisions on the basis of thorough analysis and logic. 50 mins (approx)
• Negotiation Comparison Group:
Influencing, persuading, and negotiating. Professionals
Those holding a university
• Organisation
degree, with more than
Organising, prioritising, and using resources effectively to achieve two years of experience,
results. but less than two years
management experience.
• Resilience
Remaining calm, composed, and optimistic in high pressure Points:
situations. 15 points per
Candidate

48 Technology meets Psychology

Contents > Job Family Specific > Professional & Technical Services > Professional Individual

PROFESSIONAL &
TECHNICAL SERVICES
PROFESSIONAL INDIVIDUAL

Targeted at those in mid-level

roles with no direct reports,
this assessment will allow you
to assess the individuals that
form the backbone of your
organisation. This assessment
is suitable for a wide range of
jobs in a variety of industries,
including accountants, teachers,
analysts, consultants, and
lawyers.

A company is driven by its

professionals, but you need to
make sure that they have the
skills needed to excel in today’s
Competencies Measured: dynamic business environment.
Professionals need to possess
• Achievement critical communication,
Setting high performance goals for self, demonstrating high negotiation, and teamwork
energy, being ambitious. abilities in order to ensure that
• Communication they are able to effectively
Sharing information in a clear, confident, and articulate manner. integrate with your company. On
top of this they need to have an
• Implementation in-depth understanding of long-
Working in a focused and accurate manner to deliver work to a term strategy and ensure that
high standard. their efforts are aligned to best
• Negotiation achieve it.
Influencing, persuading, and negotiating.
• Resilience
Remaining calm, composed, and optimistic in high pressure Details: Assessment
situations. Duration:
45 mins (approx)
• Self-Insight
Having an awareness of own strengths and weaknesses and being Comparison Group:
open to improvement. Professionals
Those holding a university
• Strategic Agility
degree, with more than
Guiding team towards a strategic vision. two years of experience,
• Teamwork but less than two years
management experience.
Working in teams, prioritising team goals.
Points:
15 points per
Candidate

Technology meets Psychology 49

Contents > Job Family Specific > Retail > Retail Sales Person

RETAIL

RETAIL SALES PERSON

Retail sales people will typically

be required to greet customers
and meet their needs, describe,
explain, and find merchandise
in store for customers, as well
as conducting sales. In order to
best perform these tasks the
best retail salespeople will have
good communication skills,
adhere to rules and guidelines,
be sales focused and composed
under pressure.

A retail sales person is the front

line and the most important
point of contact between a
Competencies Measures: retail brand and their customers.
Ultimately, hiring better sales
• Achievement
people means that you will
Setting high performance goals for self, demonstrating high
make more sales and have more
energy, being ambitious.
satisfied customers.
• Adherence
Following rules, guidelines, and processes consistently.
• Resilience Details: Assessment
Remaining calm, composed, and optimistic in high pressure Duration:
situations. 20 mins (approx)
• Sales Focus Comparison Group:
Being sales orientated, effective at influencing customers to make Admin/Entry Level
purchases. Those without university
backgrounds, without
• Understanding Information management experience or
The ability to understand policies and other important written executive experience.
information.
Points:
10 points per
Candidate

50 Technology meets Psychology

Contents > Job Family Specific > Retail > Retail Customer Service Representative

RETAIL

RETAIL CUSTOMER SERVICE

REPRESENTATIVE

Retail customer service

representatives will interact with
customers about products and
services, and resolve customer
complaints. Retail customer
service representatives need to
be customer focused, resilient,
follow rules and understand the
information they encounter in
the role.

Customers will remember your

company based on the one time
their product went wrong, rather
than the one hundred times it
worked perfectly, so the best
Competencies Measured: customer service representatives
are critical to maintaining
• Achievement
positive customer relations.
Setting high performance goals for self, demonstrating high
energy, being ambitious.
• Adherence
Following rules, guidelines, and processes consistently. Details: Assessment
Duration:
• Customer Focus 20 mins (approx)
Being sales orientated, effective at influencing customers to make
purchases. Comparison Group:
Admin/Entry Level
• Resilience Those without university
backgrounds, without
Remaining calm, composed, and optimistic in high pressure management experience or
situations. executive experience.
• Understanding Information Points:
The ability to understand policies and other important written 10 points per
information. Candidate

Technology meets Psychology 51

Contents > Job Family Specific > Retail > Frontline Supervisor Retail Sales

RETAIL

FRONTLINE SUPERVISOR
RETAIL SALES

A retail team is only as good

as their supervisor. A first-line
supervisor is the first port of
call when ensuring that your
retail employees are performing
highly. An excellent first-line
supervisor needs the skills of a
good retail employee and the
skills of an excellent manager
such as drive and sales focus.

This assessment identifies

the top performing first-line
supervisors by assessing their
ability to understand information
and use it to solve problems,
Competencies Measured: as well as leadership and retail
critical personality traits like
• Achievement
achievement, sales focus, and
Setting high performance goals for self, demonstrating high
teamwork and interpersonal
energy, being ambitious.
ability.
• Interpersonal Sensitivity
Listening, empathising, and caring.
• Problem Solving
The ability to solve problems and understand complex systems. Details: Assessment
Duration:
• Resilience
35 mins (approx)
Remaining calm, composed, and optimistic in high pressure
situations. Comparison Group:
Admin/Entry Level
• Sales Focus
Those without university
Being sales orientated, effective at influencing customers to make backgrounds, without
purchases. management experience or
executive experience.
• Self-Insight
Having an awareness of own strengths and weaknesses and being Points:
open to improvement. 10 points per
Candidate
• Supervision
Leading, motivating, and guiding subordinates.
• Teamwork
Working in teams, prioritising team goals.
• Understanding Information
The ability to understand policies and other important written
information.

52 Technology meets Psychology

Contents > Job Family Specific > Sales > Sales Representative - Wholesale & Manufacturing

SALES

SALES REPRESENTATIVE -
WHOLESALE & MANUFACTURING

Good sales representatives

will meet customer needs
not only via selling, but also
through identifying their
needs and matching products
to them. Good wholesale
and manufacturing sales
representatives will have
excellent oral and written
communication skills coupled
with a high level of drive and
sales focus to deliver the results
you need.

Wholesale & manufacturing

sales representatives will sell
Competencies Measured: goods for wholesalers or
manufacturers to clients.
• Achievement
Setting high performance goals for self, demonstrating high
energy, being ambitious.
Details: Assessment
• Building Relationships
Duration:
Initiating and maintaining relationships with others.
30 mins (approx)
• Negotiation
Comparison Group:
Influencing, persuading, and negotiating.
Admin/Entry Level
• Problem Solving Those without university
The ability to solve problems and understand complex systems. backgrounds, without
management experience or
• Resilience executive experience.
Remaining calm, composed, and optimistic in high pressure
Points:
situations.
15 points per
• Sales Focus Candidate
Being sales orientated, effective at influencing customers to make
purchases.
• Self-Insight
Having an awareness of own strengths and weaknesses and being
open to improvement.
• Understanding Information
The ability to understand policies and other important written
information.
• Communication
Sharing information in a clear, confident, and articulate manner.

Technology meets Psychology 53

Contents > Job Family Specific > Sales > Sales Representative - Technical & Scientific

SALES

SALES REPRESENTATIVE -
TECHNICAL & SCIENTIFIC

Technical & scientific sales

representatives need to combine
strategic agility with the social
aptitude, drive, and sales focus
required by salespeople.

Technical & scientific sales

representatives will sell goods
where technical or scientific
knowledge is critical to
understanding them. Domain
specific knowledge is of utmost
importance in these roles in
order to accurately represent
products to customers.

Measures Competencies:
• Achievement Details: Assessment
Setting high performance goals for self, demonstrating high Duration:
energy, being ambitious. 30 mins (approx)
• Building Relationships Comparison Group:
Initiating and maintaining relationships with others. Professionals
• Communication Those holding a university
Sharing information in a clear, confident, and articulate manner. degree, with more than
two years of experience,
• Negotiation but less than two years
Influencing, persuading, and negotiating. management experience.

Points:
• Resilience 15 points per
Remaining calm, composed, and optimistic in high pressure Candidate
situations.
• Sales Focus
Being sales orientated, effective at influencing customers to make
purchases.
• Self-Insight
Having an awareness of own strengths and weaknesses and being
open to improvement.
• Strategic Agility
Guiding team towards a strategic vision.

54 Technology meets Psychology

Contents > Job Family Specific > Sales > Sales Manager

SALES

SALES MANAGER
Sales are the lifeblood of any
company, and sales managers
ensure that you are making
these sales as effectively
as possible. The top sales
managers will effectively plan,
direct, and coordinate the actual
distribution or movement of
a product or service to the
customer. In addition, a good
sales manager will effectively
establish sales territories,
quotas, and goals, and be able
to analyse sales data in order
to solve problems and make
Competencies Measured: effective business decisions.

• Achievement This assessment will assess

Setting high performance goals for self, demonstrating high candidates on the skills
energy, being ambitious. and abilities required by
• Command Skills sales managers such as
Giving direction and driving progress. communication, and command
ability, as well as the skills
• Communication needed for higher level planning
Sharing information in a clear, confident, and articulate manner. such as critical thinking, and
• Critical Thinking ingenuity.
Making decisions on the basis of thorough analysis and logic.
• Emotional Intelligence
Perceives and manages emotions in self and others. Details: Assessment
Duration:
• Flexibility 50 mins (approx)
Being open and adaptable to change.
Comparison Group:
• Ingenuity Managers
Generating and implementing new and innovative solutions. Those with a university
• Negotiation background, more than
two years of experience,
Influencing, persuading, and negotiating. more than two years
• Organisation management experience
and less than two years
Organising, prioritising, and using resources effectively to achieve executive experience.
results.
Points:
• Resilience 20 points per
Remaining calm, composed, and optimistic in high pressure Candidate
situations.

Technology meets Psychology 55

 INTERACTIVE
SOLUTIONS

VIDEO INTERVIEWING

GAME-BASED SIMULATION ASSESSMENTS

PSYCHOMOTOR ASSESSMENT

56 Technology meets Psychology

Contents > Interactive Solutions > Video Interviewing

VIDEO INTERVIEWING

The First Fully Integrated Assessment and

Video Interview Screening
Assessment is a great way to
narrow the funnel of candidates,
but they alone can only go so
far—you need to get a sense of
the person. Phone screening
has filled the gap, but it eats
up lots of time and staff-hours
to schedule, coordinate and
evaluate. Plus it’s audio only, so
you miss out on how candidates
present themselves.

Talegent’s video interview

screening offers you a
better solution. Built into our
existing competency-based
pre-screening assessment, it
fully integrates into your HR
applicant tracking system.
Candidates complete your
selected personality or ability
test modules and the video
interview together and you
get the results for both in a
single step. That can save you
an incredible amount of time
in your recruiting process—
and help you lock in the best
candidates first.

• Fully integrates with your ATS

• Set your own questions,
preparation times, and time
limits
• Candidates can complete
the combined competency
Video Screening enables you to verify communication & and video interview online
presentation skills prior to meeting…. We had positive client pre-screening test in a single
perception particularly with a large number of candidates sitting
when remembering each by name was difficult.... • Candidates can record at
any time, you can review at
any time
• Video interview results are
included in the overall ranked
results

Technology meets Psychology 57

Contents > Interactive Solutions > Game-based Simulation Assessments

GAME-BASED SIMULATION
ASSESSMENTS
Virtually audition candidates in a
realistic on-the-job simulation
Talegent allows you to assess
candidates under virtual job
conditions with realistic game-
based simulation assessments.
More immersive and engaging
than traditional assessments,
this new technology is a great
way to differentiate and enhance
your employer brand.

Talegent can custom create

different game scenarios to best
meet your needs. For example,
one type of game we’ve created
presents logical job challenges
in order to screen candidates.
We’ve also developed situational
judgment tests that present
candidates with video-based
scenarios to see how they would
respond to various situations
they will encounter on the job
that have been used both as a
front-end screener and also to
increase predictive accuracy and
make a better selection from a
short list of candidates.

• Integrate with competency-

based personality and ability
assessments and video
interview screening
• Responses are measured
in terms of the key
competencies
• Reduce or eliminate the
need for assessment centres
• Simulations are easily
customised

58 Technology meets Psychology

SKILLS
TESTS

Technology meets Psychology 65

Contents > Skills Test

SKILLS TESTS

Accounting & Financial

Accounting and Accounting Fundamentals, Managing Inventory, Monitoring Sales, Working with Accounts Payable,
Bookkeeping Working with Accounts Receivable, Working with Payroll, Working with the General Ledger
Principles

Bank Teller Skills Banking Terms, Code of Ethics, Compliance, Customer Service, Debits and Credits, Money Handling,
Product Referral and Sales

Debt Collection Accounts Receivable, Credit Policies and Forms, Debt Collection Remedies, Third-Party Debt
Collection Law, Workout Options

Financial Accounting Accounting Procedures and Journal Posting, Accounts Payable, Accounts Receivable, Assets,
Liabilities, and Capital, Financial Statements, Loans and Expenses, Payroll

Financial Analysis Corporate Financial Analysis, Equity Investment and Fixed Income, Essential Concepts, Portfolio
Management, Working with Reports and Analyses

Intuit QuickBooks Banking, General Settings, Inventory, Managing Accounts and Fixed Asset, Managing Customers and
Enterprise Solutions Sales, Managing Employees and Payroll, Managing Vendors and Expenses, Using Reports
2012

Intuit QuickBooks Banking, Company, Customers , Fixed Assets , General Ledger and Fixed Assets , Inventory , Payroll ,
Enterprise Solutions Reports , Utilities , Vendors
2014

Intuit QuickBooks Pro Bank Accounts, Customers, Customizing Quickbooks, Finding Reports, Integrating with MS Office,
2004 New Company, Setting up a New Company, Setting up the Lists, Using Time Tracking, Using the
Time Tracker, Vendors, Working with Accounts Payable, Working with Accounts Receivables

Intuit QuickBooks Pro Banking, Budgets, Jobs & Estimates, Invoices, Managing Accounts, Managing Customers & Vendors,
2006 Managing Employees, Payments, QuickBooks Fundamentals, Receiving Money, Reports, Working
with Items / Inventory

Intuit QuickBooks Pro Banking, Invoices, Managing Accounts, Managing Employees, Payments, QuickBooks Fundamentals,
2008 Receiving Money, Reports, Working with Items / Inventory

Intuit QuickBooks Pro Banking and Online Banking Services, Budgets, Jobs, and Estimates, Customizing QuickBooks,
2010 Financial Statements and End-of-Year Tasks, General Knowledge, Integrating with Other Programs,
Inventory, Invoices and Credit Memos, Lists, Making Journal Entries, Managing Accounts, Managing
Files, Payments and Payrolls

Intuit QuickBooks Pro Banking and Online Services, Customers and Vendors, General Knowledge and Security, Integrating
Plus 2011 and Customizing QuickBooks, Inventory and Lists, Invoices and Credit Memos, Making Journal
Entries, Managing Accounts and Files, Payments and Payrolls, Working with Reports

MS Dynamics AX 2009 Accounts Payable, Accounts Receivable, Bank Management, Budgeting, Cash Flow, and Multiple
- Financials Currencies, Dimensions, Financial Statements, and Year-End Close, Fixed Assets, General Ledger and
Sales Tax

MS Dynamics GP 2010 Accounts Payable Management, Banking, Budget, Fixed Assets, General Ledger, Payables
- Financials Management, Receivables Management, Year-End Closing and Reports

MYOB AccountRight Customers and Sales Management, Financial Statements and End-of-Period Procedures, General
Plus 19 Settings, Managing Materials, Money Management, Purchases and Vendors Management, Using
Tools

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

NetSuite 12.1 – General Accounting , Intangibles , Inventory Management , Payroll and Shareholders , Purchases and
Financials Accounts Payable , Sales and Accounts Receivable

Peachtree Complete Customizing Peachtree, Reconciling Accounts, Recording Quotes and Sales, Setting up a New
Accounting 2003 Company, Setting up and Maintaining Customers, Setting up and Maintaining Inventory, Setting up
and Maintaining Vendors, Using Job Costing, Working with Accounts Payable, Working with
Accounts Receivable, Working with Analysis Managers, Working with Company Administration,
Working with Financial Statements

Peachtree Complete Customizing Peachtree, Reconciling Accounts, Recording Quotes and Sales, Setting up a New
Accounting 2005 Company, Setting up and Maintaining Customers, Setting up and Maintaining Inventory, Setting up
and Maintaining Vendors, Using Job Costing, Working with Accounts Payable, Working with
Accounts Receivable, Working with Analysis Managers, Working with Company Administration,
Working with Financial Statements

Peachtree Complete About Peachtree, Accounting Primer, Back up Strategies, Import/ Export, New features in Peachtree,
Accounting 2009 Setting up a New Company, Setting up and Maintaining Customers, Setting up and Maintaining
Inventory, Setting up and Maintaining Vendors, Using Job Costing, Working with Analysis Managers,
Working with Memorized Transactions, Working with Payroll

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Application & Web Development

Active Server Pages ADO.NET, Assemblies, Caching and Optimization, Deployment & compiling, General &
.NET Configuration, HTML server controls, Programming & Design Architecture, Response & Request,
Security, Session & Application, User Controls, Validation controls, Web Controls

Active Server Pages Compiling and Deployment, Data Controls, Errors, Events and Code, General, List Controls, Master
.NET 2.0 Pages, Security, Site Navigation, Themes, User Controls, Validation Controls, Web Server Controls

Active Server Pages 3.0 ADO, ASP Object Model, ASP and MTS/COM+, ASP and XML, Customize Toolbars Buttons, HTML
Forms, Internet Information Server, Scripting Objects, Server Components, State Management,
VBScript

Active Server ADO.NET, ASP Pipeline, ASP.NET Ajax, Config, Framework Related, General Knowledge, Linq and
Pages.NET 3.5 related technologies, Page Life Cycle, Silverlight, State Management, Troubleshooting

ActiveX ADO, ASP, ASP Component, ASP Script, Accessing Databases, Built-in Objects, Client-side
Scripting, Cookies, DNS, Data Handling, Error Handling, Functions and Procedures, Optimization

Adobe ColdFusion 8 CFScript language, ColdFusion Elements, Databases and SQL, Environment, Errors, Forms, Images,
Persistent Data, Regular Expressions, Threads, User-defined functions, Variables, Expressions,
Arrays, Structures

Adobe ColdFusion 9 Application Framework, Building User Interfaces, ColdFusion ORM, Databases, Managing
Documents, Images and Charts, Programming Fundamentals, Scripting, Working with Components

Adobe Dreamweaver Adding Flash content, Adding behaviors, Creating pages with CSS, Creating pages with HTML,
CS3 Dreamweaver CS3 Environment, Forms, Other features, Tables, Working with images, Working with
text, Workspace

Adobe Dreamweaver CSS Styling , Dreamweaver Environment , Forms Options and Live Code View , HTML Tags and
CS6 – Windows Framesets , Handling Images and Images Objects , Interface , Links , Text Formattin

Adobe Flash CS3 Action Script 3.0, Animations, Drawing, Effects, Export Flash, Flash Documents and projects,
Professional - Frames and Keyframes, Layers, Publishing Flash Files, Sound and Video, Symbols, Graphic Objects,
Macintosh Instances, and Libraries, Text and Fonts, Workspace

Adobe Flash CS3 ActionScript and Behaviors, Animations, Buttons, Drawing, Effects, Flash CS3 Environment, Flash
Professional - Windows Lite, Frames and keyframes, Layers, Scenes, Sounds and videos, Texts and fonts, Transforming
objects

Adobe Flash ActionScript, Creating and Editing, Filters and Blends, Importing and Managing Documents,
Professional CS5 - Publishing and Exporting, Sound, Text, Symbols, Instances, and Libraries, Timelines and Animation,
Windows Video, Workspace

Adobe Flex 4.0 AS3 in Flex, Data Types, Data Validation and Regular Expression, Events, Filters, Effects and
Transitions, Skinning and Styles, Using and Creating Components, Video and Sounds, View States,
Working with Remote Data

Ajax Frameworks .NET Frameworks, Basic, Frameworks, Java Frameworks, JavaScript Frameworks, PHP Framework

Ajax Programming Basics about Ajax, Server-Side Technologies, Using DOM, Using JSON, Using JavaScript, Using
XML, Web Services, XMLHttpRequest

Allaire ColdFusion 4.5 CF Functions, CFML, CFML Tags, Cold Fusion Forms, Cold Fusion Studio, Cold Fusion Template,
Databases and Data Sources, Drilldown, Frames, and Tables, List, Arrays, and Structures, SQL,
Validating Form Data and Crystal Reports, Verity and Full Text Searching, Web Application
Framework Variables and Cookies

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Android 4 Communication Features, Core Application Changes, General Knowledge, Multimedia

Programming Enhancements, Operating System Additions, User Interface Changes

Borland Delphi 2-tier Client/Server, Active Data Objects, Application Framework, Automation and ActiveX
Components, Borland Database Engine, COM and OLE Components, DLLs and Packages, Database
Components, Delphi Object-oriented Programming, IDE Debugger, IDE Desktop, IDE Form
Designer, Internet Components

C Arrays and Strings, Data Structures, Extend Program Control, Functions, Language and Element
Syntax, Pointers and Memory, Preprocessor, Standard Libraries, Variables and Data Type

C# .NET Framework, Arrays, Indexes and Collections, Attributes, Classes and Objects, Conversions,
Data Types, Delegates and Events, Errors / Debug, Exceptions, Expressions, Generic, Handling
Exceptions, Inheritance and Polymorphism

C# 4.0 Arrays, Collections, and Iterators, Classes, Structures, and Interfaces, Delegates, Events, and
Anonymous Functions, Errors and Exceptions Handling, Language Fundamentals, Namespaces and
Assemblies, Statements, Expressions, and Operators, Types and Variables

C++ Arrays, Classes, Data Types, Derivation and Inheritance, Exceptions, Functions and Operators, IO
Streams, Language Elements and Syntax, Namespaces, Operator Overloading, Pointers,
References, and Memory, Problem Solving with C++, Templates

Cascading Style Sheets Customizing Links, Formatting Images, Formatting Tables, Forms and User Interface, Lists, Page
2.1 Layouts, Personalize Colors and Background, Syntax and Data Types, Text Styling, Using Selectors

Cascading Style Sheets Animations, Transformations, and Transitions, Boxes, Colors, Images, Media Queries, Page Layout,
3 Selectors, Syntax, Text

CGI Accesing and Analyzing Data, CGI Input and Output, Creating CGI Scripts, File Handling with Perl,
Installing and Debugging CGI Applications, Introduction to CGI with Perl, Servers and the Web, The
CGI Standards and Specifications, Using Subroutines, Working with Arrays, Working with
Environment Variables, Working with Loops, Working with Scalars

CoBOL Commands, File Control, Program Structure, Report Writing, Storage, Subroutines

CORBA C++ and CORBA, CORBA Application Architecture, CORBA IDL, Dynamic CORBA, JDBC,
JavaBeans, and CORBA, Java and CORBA, ORB Architecture, Static CORBA

Drupal 7.18 Development , Extending Drupal , Installation, Configuration, and Administration , Managing
Content , SEO and Marketing , Security , Upgrading and Migration , User Managemen

Extended JavaScript Buttons, Menus, and Toolbars, Charts, Coding Standards, Data Types and DOM, Date, Dialogs,
3.0 Effects, Events and Messages, Forms, General Knowledge, Grids, Layouts, Packages

HP WinRunner 9.2 Basic Settings, Basics, Commands, Creating Tests, Debugging Tests, GUI Map, Programming with
TSL, Running Tests

HTML 4.01 Advanced HTML, Frames, General Structure, Image Preparation, Links, Lists, Multimedia, Page
Layout, Scripts, Style Sheets, Tables, Texts

HTML5 Applications, Data Elements, HTML5 Page Structure, HTML5 Resources, Markup and Styles,
Multimedia Elements, Tags, Elements and Attributes, User Connection

IBM CICS Basic Mapping Support (BMS), CICS command level programming, On-line programming concepts,
Processing Data Queues, Processing files in CICS, Processing files in CICS- VSAM, System
environments and commands

Java 2 Enterprise EJB, JAXP and JAXB, JCA, JDBC, JMS, JSF, JSP, JavaMail, Security, Servlets, Transactions
Edition 1.4

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Java 2 Standard Edition Autoboxing/Unboxing, Collections, Exceptions Handling, Generics, JNI, Java Environment Features,
1.5 Java Language, OOP Elements, Package java.io, Package java.lang, Package java.nio, Package
java.util, Swing

Java Enterprise Edition Enterprise Beans, Getting Started, JAX-WS, JAXB, Java API for XML Registries, Java EE 5 APIs, Java
5 Message Service API, JavaServer Faces Technology, JavaServer Pages, Persistence, SOAP with
Attachments API for Java, Security, Servlets

Java Enterprise Edition Dependency Injection & Persistence, Enterprise Beans, Java EE6 Miscellaneous, Security &
6 Supporting Technologies, Web Tier & Services

Java Frameworks: Application Framework, Architectural Goals, CORE Components, Interceptors, OGNL
Struts 2

Java Frameworks: Configuration and XML Mapping, HQL-The Hibernate Query Language, O/R Mapping, Objects,
Hibernate 4 Types & Association Mapping, Persistence and Inheritance, Transaction and Concurrency

Java Frameworks: Dependency Injection, Framework Environment, Inversion of Control Container (IoC), Spring AOP,
Spring 2.5 Spring MVC (Model-View-Controller), Web Flow

Java GUI API for Printing, API for the Disabled, Components for Choosing Colors and Files, Creating Custom
Components, Designing Table and Tree Components in Swing, Handling of Events in Abstract
Windowing Toolkit, Layout Managers, Misc, Platform Independent Drag and Drop for JFC,
Pluggable Look And Feel, Swing Components for Interaction with User, Text Components in JFC,
Two Dimensional Graphics in AWT

Java Standard Edition 7 Base Libraries, Integration Libraries, Language Features, Tools and Specifications, User Interface,
Virtual Machines

Java Technologies: Hibernate, Spring, Struts

Hibernate, Spring, and
Struts

JavaScript 1.4 Arrays, Basics of JavaScript, Data Types and Values, Events and Event Handlers, Expressions and
Operators, Forms, Functions, JavaScript Security, JavaScript Syntax, Miscellaneous Topics, Object
Model, Objects, Properties, and Methods, Regular Expressions

JavaScript 1.8.5 Arrays, Events and Event Handlers, Functions, JavaScript Syntax, Methods, Numbers and Strings,
Objects, Variables and Operators

jQuery 1.6.2 Ajax Features, Animations and Effects, Managing Events, Manipulating Content and Attributes,
Using Selectors, jQuery Fundamentals

Macromedia Authorware usage, Designing Interactions, Drawing tools, Sounds, Motion and Video, Frameworks,
Authorware Icons used in Authorware, Interactions Basics, Knowledge Objects, Packaging for CD-ROM and the
Web, Variables

Macromedia Actions, Basics, Behaviors, Cascading Style Sheets, Creating Documents, Formatting Text, Forms,
Dreamweaver 4 Frames, Images, Layers, Library and Templates, Links, Multimedia

Macromedia Adding Multimedia Elements, CSS, Defining a Site, Dreamweaver 8 Basics, Establishing Web Links,
Dreamweaver 8 HTML and Dreamweaver, Images, Interactive Forms, Other Features, Setting up Tables, The
Dreamweaver Interface, Using Behaviors, Using Dreamweaver Templates

Macromedia Flash 4 Animation, Basics, Communications and Forms, Compatibility with other Macromedia Products,
Drawing Tools and Techniques, Drawing Tools and Techniques, Interactivity, Layers, Sound and
Quick Time Video, Sound and Quicktime Video, Symbols and Library, Testing, Publishing, and
HTML, Text

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Macromedia Flash Behaviors and ActionScript, Buttons, Creating Motion, Drawing and Working with Color, Flash 8
Professional 8 Environment, Flash Lite, Frames and Keyframes, Layers, Scenes, Shape Transformations, Sounds,
Symbols and Instances, Texts

MS .NET Framework 1.1 ADO.NET, ASP.NET & WebForms, C# Language, Collections, Configuration & Deployment,
Framework, WinForms, XML & WebServices

MS .NET Framework 2.0 .NET Framework Review, .NET Framework SDK, .NET Remoting, .NET Types and Generics, .NET
languages, ASP.NET, Managed and Unmanaged Applications Interoperability

MS .NET Framework 3.5 .NET Framework Programming, ADO.NET, ASP.NET, Base Class Libraries (BCL), CardSpace,
Common Language Runtime (CLR), Common Type System (CTS), Language-Integrated Query
(LINQ), WinForms, Windows Communication Foundation (WCF), Windows Presentation
Foundation (WPF), Workflow

MS .NET Framework 4.0 .NET Framework Core Development, Advanced Development, Data Access and Modeling,
Managing Windows Forms, Tools and Fundamental Concepts, Using Class Libraries, Windows
Communication Foundation (WCF), Windows Presentation Foundation (WPF), Working with
Application Domains and Assemblies

MS Dynamics CRM 2011 Configuration and Deployment, Form Customization, Managing Charts, Dashboards, and Reports,
- Development Managing Workflows and Dialogs, Working with Data

MS FrontPage 2000 Additional Components, Basic Skills, DHTML, DHTML Effects, Formatting, Forms, Frames, HTML,
HTML Codes, HTML Tags, Incorporating Databases, Lists, Navigation Setup and Use

MS SharePoint 2007 Administration, Customizations, Templates, Layouts, and Themes, Document Workspaces, Libraries,
Lists, and Discussions, InfoPath Integration, Monitoring and Deployment, Network Infrastructure
Configuration, Office Integration, Security, Groups, and User Management, SharePoint Object
Models, Web Parts and Workflow Development

MS SharePoint 2010 - Branding, Deployment Options, Development Concepts, Managing Content, SharePoint Interface,
Development Using Designer, Visual Studio Development

MS Sharepoint Server Business Intelligence, Documents and Content Management, Records Management and
2010 for General Use Compliance, Search Features, Site Management and Customization, Social Computing and
Collaboration

MS Visual Basic 2005 Beginning VB 2005, Building Objects, Data Structures, Database Accessing and Programming,
Debugging and Error Handling, Deploying Your Application, Web Forms, Windows Forms, Working
with Images

MS Visual Basic 2010 Arrays, Structures and Interfaces, Classes and Objects Fundamentals, Control Flow Statements,
Delegates and Events, Functions and Procedures, Fundamental Language Concepts, Handling
Data, Managing Exceptions, Operators and Expressions

MS Visual Basic 6 COM / DCOM / MTS / COM+, Creating ActiveX Controls, DataEnvironment and DataView,
Debugging and Error Handling, Desktop Database Access, Menus and MDI, Object Oriented
Programming, Program Flow and Procedures, Server Database Access, VB Development
Environment, VB Forms and Common Controls, VB Web - DHTML Application / RDS, VB Web -
HTML Forms / Dynamic Web Pages

MS Visual C++ Debugging Code, Optimization, Setting up Project, Working with ATL, Working with ActiveX
Control, Working with AppWizard, Working with Application Event, Working with ClassWizard,
Working with Compiler, Working with Constuctor, Working with Debugger, Working with Gallery,
Working with Graphic

MS Visual C++ 2010 .NET Framework, ATL, ActiveX Control, C++/CLI, COM Programming, Language and Libraries, MFC,
Professional Visual C++ IDE, Win32 Programming

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

MS Visual Interdev ASP Concepts, Client-side/Sever-side Scripting, Data Bound Controls, Database Interaction,
Debugging, Design Time Controls, Fundamentals, InterDev Editor, InterDev Tools, Projects, Source
Control, Web Page Techniques

MS Visual Source Safe Maintenance Tools, Managing Your Team Using VSS, Performing VSS Tasks, Using the VSS
Command Line, VSS Conventions, Visual SourceSafe Administrator User Interface, Visual
SourceSafe Explorer User Interface

MS Visual Studio 2005 Application Configuration Files, Automation, Build, Deployment, Debugging and Testing, Coding,
Environment Knowledge, Form Design, My Namespace, Projects and Solutions, Resources, Security
and Modeling, Source Control, XML Comments

MS Visual Studio 2008 Building, Debugging, and Testing, Commands and Switches, Customizing and Automating the
Professional Development Environment, Editing Code and Resource Files, Forms and Controls, Managing
Solutions, Projects, and Files, Source Control, Toolbox, Web Applications, Windows Presentation
Foundation, Windows-based Applications, Components, and Services

MS Visual Studio 2010 Building and Debugging, Commands and Switches, Deployment Features, Forms and Controls,
Professional Personalizing the Development Environment, Windows Presentation Foundation, Working with
Code and Resource Files, Working with Solutions, Projects, and Files

OOP Concepts Basic OOP, OOP with C#, OOP with C++, OOP with Java, OOP with JavaScript, OOP with
Objective-C, OOP with PHP, OOP with Perl, OOP with Visual Basic

Perl 1.0 Basics, CGI, Database Interfacing, Debugging, Files and I/O, Formatted Reports, Modules and OO
Programming, Numerical Data and Math, Perl on Unix, Perl on Win32, Perl with ASP, Perl with
Apache, References, Typeglobs, and the Symbol Table

Perl 5 Version 14 Conditionals, Debugging, Files, I/O, Loops, Modules, OOP, Regular Expressions, Subroutines,
Variables

PHP 5 Arrays, Constants and Predefined Constants, HTTP functions, Language Reference, MySQL
Functions, PHP OOP, Predefined Variables, Sessions, String Functions, php.ini

Python 2.6 Classes, Collection Types, Control Statements, Exceptions, Functional Programming, Functions,
General, Modules, Standard Libraries, Strings

Quality Assurance Basics, Bugs, Quality Assurance for Web sites, Software Quality Assurance

RubyOnRails 2.1 Ajax and Rails, Environment, Helpers and Layouts, MVC, Models, Rails code, Ruby, Testing, The
Action Controller, Validating, Working with Databases

RubyOnRails 3.2 Controllers, Validation, and Testing, Database Handling, Fundamental Concepts, Helpers, Forms,
and Layouts, Ruby Programming Concepts, Working with Resources, Sessions, and Routes

Salesforce Spring '12 - Apex, Fundamental Concepts, Implementing Business Logic, Managing Reports and Dashboards,
Development Working with Databases, Working with Visualforce

Search Engine Content and Keywords, Links, SEO Strategy, Search Engines, Web Page Optimization
Optimisation
Fundamentals

SOA Design and Implementing SOA: SOA Design Patterns, Implementing SOA: Web Services, Implementing SOA:
Development XML, SOA Design Patterns & Architecture, SOA Systems Security, SOA and Message Brokers
Knowledge

Software Testing Bugs, Metrics, Misc, Programming Stuff, Software Development and Testing Life Cycle, Testing
Techniques, Testing Tools, Testing Vocabulary, Types of Testing

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Sybase Powerbuilder Animation, Sound and Multimedia, Application, Controls and Windows, Data Windows, Database,
Distributed Processing and Application Partitioning, Functions, Graphs, Installation, MDI, Messaging
Application, Microhelp, OOP

Visual Basic Script Arrays, Built-in Functions, Error Handling, Functions, Operators, Procedures, Program Control,
Scripting Objects, Statements, Variables and Constants

Visual Basic.NET Arrays, Assemblies, Basic coding, Beginning VB.NET, Classes and Objects, Conditional statements,
Forms, Inheritance and Polymorphism, Iteration statements, Operators, Strings, Troubleshooting,
Variables

VRML Appearance, Materials and Textures, Coordinate Systems, Definitions, Effects, Event Processing,
Fields, JAVA, Javascript, Language Basics, Lighting, Live 3D, Navigation, Scene Graphs and Nodes

Web Analytics Google Analytics, Key Concepts, Measuring Marketing Campaigns Online, Site Optimization and
Key Performance Indicators, Yahoo and Twitter Web Analytics and Facebook Insights

WebLogic Server 9.2 Administration Console, Development, Getting Started, Security and Monitoring, Settings, Starting
Servers

WebSphere Application Application Development, Deployment, and Administration, Installation and Configuration, Scripting
Server 8.0 and Performance Tuning, Security, Working with Clusters

XHTML 1.0 Backwards Compatibility, Basic XHTML Knowledge, CSS, Forms, Images, Links, Lists, Multimedia,
Tables, Tag Use, Text Formatting, The Box Model, Valid XHTML

XML Applications of XML, CSS, Document Type Definitions, XML Basics, XML-based Languages and
Syntax, XPath, eXtensible Style Language

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Databases & Business Intelligence

Crystal Reports 2008 Charting, Mapping, Cross-Tab Objects, Crystal Reports Environment, Databases, Formatting,
Formulas and Functions, OLAP Reports, OLE, Printing and Publishing Reports, Queries, Record
Selection, Running Totals, Sorting

IBM DB2 Accessing DB2 via a COBOL Program, IBM DB2 Related, Performance, SQL, Tables, Terminology,
Utilities and Commands

MS Office 2000 - Access 2000 Data Projects, Access Development Environment, Access SQL, Automation, Built-in
Access Functions (2000), Data access - Other Data Sources and ADO, Displaying Data on the Intranet /
Internet, Error Handling, Forms, Controls, Reports, Forms, Controls, Reports 2000, Jet Databases and
DAO, Navigation, Security and Database, Navigation, Security and Database 2000

MS Office 2003 - Administration, Data Projects, Data Projects, Data Types, Database Concepts, Forms, Import &
Access Export, MSDE, Macros and Other Features, Queries, Reports, Security, Tables

MS Office 2003 - Access Functions, Aggregates, Data Representation, Procedures, Project Functions, Queries,
Access SQL Replication, Security, Statements, Strings, Tables, Troubleshoot

MS Office 2007 - Controls, Data Collection, Database Basics & Design, Datasheets, Environment, Expressions, Filtering
Access and Sorting, Forms, Queries, Reports, Saving and Printing, Security and Privacy

MS Office 2010 - Controls, Database, Database Administration, Datasheet, External Data, Filtering and Sorting, Forms,
Access Macros and VBA Code, Operators and Expressions, Queries, Reports, Saving and Printing, Tables

MS Office 2013 – Access 2013 , Database Tools , Forms , Managing Reports , Managing Reports , Managing Tables ,
Access Managing Tables , Modules and Macros , SQL Fundamentals , Using Queries

MS Office XP - Access Access Data Projects, Access Development Environment, Access SQL, Automation, Built-in
Functions, Data access - Jet Databases and DAO, Data access - Other Data Sources and ADO,
Displaying Access Data on the Intranet/Internet, Error Handling and Debugging, Forms, Controls,
Reports, Loops, Statements and Procedures, Navigation, Security and Database, Object - Oriented
Programming

MS SQL Server 2000 - Automation, DBCC, DTS, General, Import and Export, Installation, Internet, Maintenance, Monitoring
Administration and Performance Tuning, Running SQL Server, SQL Server Errors, Security and Integrity,
Specifications

MS SQL Server 2005 Analysis Services, Common Language Runtime, Errors, Maintaining SQL Server 2005, Microsoft SQL
Server Management Studio, Replication, Reporting Services, SQL Server Agent, SQL Server
Configuration Manager, SQL Server Integration Services, SQLCMD, Security, Stored Procedures

MS SQL Server 2008- CLR, DCL, DDL, DML, Indexes, New SQL 2008 Programming Features, OLAP, Query Optimisation,
Programming Relational Concepts, Reporting Services, Security, XML

MS SQL Server 2012 – High-Availability Features , Installation and Configuration , Maintaining Instances and Databases ,
Administration Managing Data , Optimizing and Troubleshooting , Performance Monitoring , Queries , Security

MS SQL Server 7 Cursors, Data Queries, Database Files and Databases, Installation, Locking, Modification of Data,
Performance Mornitoring and Configuration, Programming Wth Transact-SQL, Query Optimization,
SQL Server Architecture, Stored Procedures, Triggers, Batches, Transactions, Tables, Transact-SQL
Queries

MS Visual FoxPro 6

MS Visual FoxPro 9 Classes, Configuring an Application, Databases, Forms, IntelliSense, Language Reference, Objects,
Programs, Projects, Queries, Records, Reports, Tables

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

MySQL 4 C API, Installing and Running, JDBC API, MySQL Syntax, MySQL Utilities, PHP API, Perl/DBI and
MySQL, Security

MySQL 5.5 Administering MySQL, Data Types, Functions and Operators, Language Structure, Managing
Databases, SQL Statements, Stored Programs and Views

Oracle 10g Automatic Management, Configuring and Using Recovery Manager, Dealing with Database
Administration Corruption, Diagnostic Sources, Installing Oracle Database 10g Software and Creating an Oracle
Database, Managing Schema Objects, Monitoring and Managing Memory, Monitoring and Managing
Storage, Monitoring and Resolving Lock Conflicts, Oracle Database Backups and Recovery, Oracle
Database Security and Net Services, PL/SQL, ProActive Maintenance

Oracle Administration Backing Up and Recovering the Database, Creating Tables and Other Objects, Creating Tablespaces
and Storage Management, Creating an Oracle Database, Creating and Managing Database Users,
Data Modeling and Normalizing, Data Security and Integrity Methods, Database Tuning for Optimal
Performance, Granting Privileges and Roles to Users, PL/SQL and Procedures, Scripting Objects,
Starting Up and Shutting Down the Database, Using the Oracle Data Dictionary

Oracle Developer Access Policy, Application Distribution and Integration, Error Tracking and Debugging, Form
Creation, Graphic Data Presentation, PL/SQL in Developer, Processes and Triggers, Report
Processing, Window Objects

Oracle PL/SQL Built in Functions, Cursors, DML and DDL SQL, Oracle Supplied Packages, PL/SQL Basics, Procedure
and Function, SQL Plus, Security, Testing and Tuning, Trigger

Oracle PL/SQL 11 Control Structures , Database Triggers , Execution of PL/SQL Blocks , Interacting with Oracle Server ,
Managing Exceptions , Managing Packages , Understanding Variables and Composite Data Types ,
Working with Composite Data Types , Working with Cursors, Functions and Procedures

Oracle SQL Developer Customizing the Environment, Logical Modeling, Managing Designs, Multidimensional Modeling,
Data Modeler 3.0 Relational and Physical Models, Reports and Versioning, Working with Data Flow Diagrams

Relational Databases Data Integrity, Data Modeling, Data Structures, Database Maintenance, Database Optimization,
Distributed Databases, General Database Design Principles and Terminology, Object-oriented DBMS,
Project Lifecycle, RAD/JAD Processes, SQL

Seagate Crystal Crystal Reports and Visual Basic, Data Presentation, Installing and Upgrading, Report Exporting,
Reports 8.5 Report Formatting, SQL in Crystal Reports, Sorting, Grouping and Totaling, Using Formulas in
Reports, Using OLE

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Desktop Publishing Software

Adobe Acrobat 9.0 Collaboration, Combining content in PDFs, Creating PDFs, Editing PDFs, Forms, Multimedia and 3D
models, Printing, Saving and exporting PDFs, Searching and indexing, Security, Workspace

Adobe Acrobat Pro 10 Combining and Splitting PDFs, Creating and Viewing PDFs, Editing and Enhancing PDFs, Forms,
Multimedia Content, Printing, Saving and Exporting, Searching and Indexing, Securing PDFs,
Working with Comments

Adobe Fireworks CS3 - Applying Color, Strokes, and Fills, Automating Repetitive Tasks, Creating Animation, Creating
Windows Slideshows, Fireworks Environment, Pages, Layers, Masking, and Blending, Selecting and
Transforming Objects, Slices, Rollovers, and Hotspots, Using Live Filters, Using Styles, Symbols, and
URLs, Working with Bitmaps, Working with Text, Working with Vector Objects

Adobe FrameMaker 8 Books, Color, Conditional Text, Cross-references and Footnotes, Filter by Attribute, FrameMaker
Basics, FrameMaker Tables, Graphics and Anchored Frames, Importing, Linking, and Exporting, Page
Layout and Templates, Revision Management, Tables of Contents and Indexes, Variables and
Equations

Adobe Illustrator 4.0 Color, Defaults, Drawing, Fonts, Graphics Control, Imports/Exports, Linked Files, PDF Files, Page
Setup, Page Views, Palettes, Printer's Specifications, Printers Marks

Adobe Illustrator CS2 - Arranging Objects, Automating Tasks, Color, Drawing, Graphs, Importing, Exporting, Saving, Painting,
Windows Printing, Reshaping Objects, Special Effects, Type, Work Area

Adobe Illustrator CS3 Adobe Illustrator CS3 Environment, Colors, Drawing, Effects, Layers, Painting, Reshaping, Selecting,
Text, Workspace

Adobe Illustrator CS5 - Automating Tasks, Color, Drawing And Painting, Importing, Exporting And Saving, Printing, Selecting
Windows And Reshaping Objects, Special Effects, Typing And Graphs, Web Graphics, Workspace

Adobe Illustrator CS5 - Automating Tasks, Color, Drawing And Painting, Importing, Exporting And Saving, Printing, Selecting
Windows And Reshaping Objects, Special Effects, Typing And Graphs, Web Graphics, Workspace

Adobe InDesign CS2 - Books, Color, Drawing, Frames and Objects, Graphics, Layout, Printing & Separations, Styles, Tables,
Windows Text, Typography, Work Area

Adobe InDesign CS3 - Books, Color, Drawing, Frames and Objects, Graphics, Layout, Printing & Separations, Styles, Tables,
Windows Text, Typography, Workspace

Adobe PageMaker 4.0 Book/Printer's Spreads, Color, Default Setting, Drawings, Graphic Control, Import/Export, Link Files,
Link Text, Master Page, PDF Files, Page Setup, Placing Text/Graphic, PostScript

Adobe PageMaker 7.0 Composition and Typography, Constructing a Publication, Defining, Applying, and Trapping Color,
- Windows Graphics and Text Objects, Importing, Linking, and Exporting, Indexes, Contents, and Pagination,
Printing, Text Formatting and Word Processing, Work Area

Adobe Photoshop 5.5 - Color, Color, Images, Images, Print, Tools, Tools and Commands, Work Area
Macintosh

Adobe Photoshop 5.5 - Color, Color, Image, Images, Print, Tools, Tools and commands, Work Area
Windows

Adobe Photoshop CS2 Automating Tasks, Channels and Spot Colors, Color, Color and Tonal Adjustments, Filters, Layers,
- Windows Painting, Printing, Selecting, Transforming and Retouching, Type, Work Area

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Adobe PhotoShop CS3 Automating with Actions, Color, Drawing, Filters, Keyboard, Layers, Opening and Importing Images,
- Macintosh Painting, Printing, Retouching and Transforming, Selecting, Technical Imaging, Type

Adobe Photoshop CS3 Automating Tasks, Color, Drawing, Filters, Layers, Making color and tonal adjustments, Painting,
- Windows Printing, Retouching and Transforming, Saving and Exporting Images, Selecting, Type, Web Graphics

Adobe PhotoShop CS5 3D, Automating Tasks, Color, Drawing and Painting, Filters, Images, Saving and Printing, Selecting
Extended - Windows and Masking, Video and Animation, Workspace

Adobe Photoshop CS6 Art Effects and Distorting Images , Editing Images , Output Techniques , Photoshop Fundamentals ,
– Windows Understanding Selections, Layers, and Channels , Using Camera Raw , Using Paint, Paths, Shapes,
and Text Tools , Working with Video

Corel WordPerfect 8.0 Creating a New Document, Editing a Document, Graphics, Hyperlinks, Importing/Linking
Spreadsheets, Internet Publishing, Macros, Mail Merge, Outlines, Printing, Reference, Working with
Columns, Working with Databases and Address Books

MS Office 2007 - Visio Diagrams, Environment, Layers, Precisely Working, Printing, ShapeSheet, Shapes, Stencils, Templates,
Toolbars, Working with Pages, Working with Text

MS Office Publisher Automation, Color, Graphics, Layout, MS Publisher Environment, MS Publisher Help, MSP Basics,
2007 Publishing Documents, Publishing Workflow, Text

MS Publisher 2010 Features and Settings , General Formatting , Layout and Templates , Objects and Shapes , Page
Parts and Design , Tables, Pictures and Text Boxes

QuarkXpress 4.0 - Creating and changing documents, Defaults, Printing, Shortcuts, Tools, Working with documents,
Macintosh Working with picture, Working with text

QuarkXPress 4.0 - Creating and changing documents, Defaults, Printing, Shortcuts, Tools, Working with documents,
Windows Working with picture, Working with text

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Engineering, Industrial & Design

AutoCAD 2010 for General 3D Drawings, Creating and Modifying Objects, Creating, Saving, and Viewing Drawings, Layers,
Use Colors, and Lines, Managing Drawings, Printing and Plotting, Setting Up the Environment,
Working with Annotations, Working with Blocks and Attributes

Basic Electronics Electronics Application, General Knowledge, Oscillators and Amplifiers, Passive Elements, Power
Supply, Semiconductor Devices, Types of Circuits

Civil Engineering Skills Building Materials , Concrete Design , Hydrology and Hydraulics , Power, Torque and Heat
Transfer, Site Drainage , Soil Mechanics , Steel Design , Stress and Strain , Structural Analysis ,
Surveying , Surveying and Soil Mechanics

Electrical Engineering Electronic Circuits, Fundamentals of Electricity, Machinery & Controls, Power Systems, Signal
Skills Processing

Forklift Skills Fundamental Knowledge , Maintenance Operations , Operating a Forklift , Refueling and
Recharging Operations , Safety and Precautionary Measures

Mechanical Engineering 2D Drawing Comprehension, Materials Science, Mechanisms, Forces, and Functionality, Parts
Skills Manufacturing, Process Capabilities

Telecommunications Data Communications, Multiple Access, Telecommunications Application, Telecommunications

Fundamentals, Transmission Media, Transmission Technologies

Units and Conversions Acceleration , Area , Energy , Force , Length , Mass and Density , Power , Velocity , Volume
Skills

Enterprise Resource Planning

SAP R3 Administering the ABAP/4 Development Environment, Architecture, Data Dictionary, Miscellaneous, Oracle Integration
Basis Knowledge, Performance, RFC and ALE, System Administration, Transport Management System, Troubleshooting Issues,
Users and Security

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

General Abilities

Attention to Analogies, E-mail and Letter Etiquette, Fill in the Gap, Finding Errors, Homonyms, Logical Sequence of
Detail Words, Main Idea, Pictures, Short Passages, Word Analysis, Word Meaning, Word Order

Data Checking s Comparing Information, Finding Mistakes, Finding Relevant Information, Number and Letter Checking

Email Etiquette Content and Formatting, E-mail Functions, Terms, and Tactics, E-mail Security, E-mail Tone and Etiquette,
E-mail in the Office, Forwarding E-mail, How to Address E-mails, Salutations and Sign Offs, When to Avoid
E-mail

Office Filing Alphabetic Filing, Alphabetic Indexing Procedures, Basic Records Management Concepts, Cross-
Referencing, Geographic Filing, Numeric Filing, Subject Filing

Technical Writing Basics of Technical Documents, Reviewing Work, Steps in Creating Technical Documents, Structure of
Skills Technical Documents, The Style of Technical Documents, Types of Technical Documents, Visual Elements

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Hardware & Networking

LAN Switching & Basic Switch Concepts and Configuration, Inter-Vlan Routing, LAN Design, STP, VLANs, VTP,
Wireless Fundamentals Wireless

MS Exchange Server Configuration of MS Exchange Server, Connectors, Core Components, Email Clients, Information
2000 Storage, Installation and Configuration, MS Outlook Client, Managing Resources, Message Tracking,
Message Transfer Agent, Monitoring and Optimization, Performance Monitor, Planning

MS Exchange Server Back up, Restore, and Recovery, Connectivity, Core Components, Exchange Clients, Information
2003 Storage, Installation and Configuration, Maintenance and Monitoring, Public Folders, Security,
Troubleshooting

MS Exchange Server Administration and Management, Client Access, Exchange Management Console, Exchange
2010 Management Shell, High Availability and Site Resilience, Mailbox, Messaging, Planning, Deploying
and Designing an Exchange Server 2010 Environment, Transport, Unified Messaging

Networking Essentials ATM, Connectivity Devices, Ethernet, Local Area Network Topologies, Media Access, Modems and
Routers, Network Operating Systems, Network and Transport Layers, Networking Related, OSI
Reference Model, Standard Frame Types, TCP/IP Suite, Transmission Facilities

OS-MVS-Job Control DASD, DD Statement, Exec Statement, Job Statement, Navigation, Security and Database, Procs,
Language Tapes, Utilities

PC Hardware Central Processing Unit, Computer Cases and Power Supply, Hard Disk (HDD), Input/Output
devices, Memory, Motherboard, Networking, Optical Drives, Peripherals, Troubleshooting and Repair,
Video Card

Routing Fundamentals Closer Look at Routing Table, Distance Vector, Dynamic Routing Protocol, EIGRP, Link State
Routing Protocols, OSPF, RIP v1 and RIP v2, Router, Static Route, VLSM and CIDR

TCP/IP ARP and RARP, BOOTP and DHCP, DNS, FTP, TFTP, and NFS, ICMP, IP Addressing, IP Routing,
Multicasting, Routing Protocols, SMTP and MIME, SNMP, Subnetting, TCP

VMware Distributed Resource Scheduler (DRS), High Availability, Monitoring and Alerting, Permissions and
Rights, Resource Optimization, VMware Fault Tolerance (FT), VMware Workstation, Virtual
Machines, vApps, vCenter 4.0, vCenter Converter, vCenter Guided Consolidation, vSPhere 4 Server
InstallationSubnetting, TCP

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Healthcare

First Aid Basic Life Support, Cardiovascular and Respiratory Emergencies, Common Emergencies that
Require First Aid, Exposure to Cold, Heat and Electricity, General Information and Safety, Patient
Assessment, Poisoning, Bites and Anaphylaxis, Trauma and Shock

HIPAA - Health Definition of Terminology, General and Miscellaneous Provisions, Group Market Rules, Individual
Insurance Coverage Market Rules, Overview of HIPAA

HIPAA - Privacy and Health Care Fraud and Abuse Control Program, Privacy Ruling, Sanctions for HIPAA Violations,
Security Standards Security Ruling, Transaction and Code Sets, Unique Identifiers

Home Health Aide Body Systems and Common Disorders, Caring for Clients with Alzheimer's Disease, Caring for
Clients with Cancer, Caring for Terminally Ill Clients, Communication Skills and Documentation,
Infection Control, Maternal and Infant Care, Primary Care Skills, Responsibilities and Legal Rights

Medical Billing Charge Entry, Coding, Collections, Legal and Ethical Concepts, Managed Care and Other Types of
Health Insurance, Medicare, Payment Entry

Medical Coding Anatomy and Physiology, Coding Ethics, E/M Coding, General Coding Guidelines, ICD-10-CM
Coding, Legal Aspects, Medical Terminology, Procedural Coding

Medical Office Drug and Laboratory Records, Financial Office Management, Interpersonal Communications, Medical
Administration Skills Office Assisting Foundations, Medical Office Information Processing, Medical Records Management
and Filing Procedures, Professional Responsibilities

Medical Terminology Anatomical Position, Directional Terms, and Body Movements, Drugs and Drug Administration,
Infectious Diseases, Laboratory and Diagnostic Examinations, The Cardiovascular System, The
Endocrine System, The Gastrointestinal System, The Genito-Urinary System, The Hematological
System, The Immune System, The Integumentary System, The Musculoskeletal System, The Nervous
System

Medical Transcription Mechanics and Equipment of Medical Transcription, Medical Charting and Correspondence, Medical
Reports and Formats, Medical Terminology, Transcription Rules and Guidelines

Nursing Skills Activity and Exercise, Circulation, Elimination, Focus on the Patient, Infection Control, Nutrition, Pain
Management, Respiration, Wound Care

Pharmaceutical Antineoplastic Medications, Cardiovascular Medications, Common Sound-Alike Drug Names,

Terminology Controlled Substances and Addictions, Dosage Forms, Drug Administration, and Drug Order
Interpretation, Endocrine Medications, Gastrointestinal Medications, Generic and Trade Names,
Musculoskeletal Medications, Pharmacodynamics and Pharmacokinetics, Psychotropic Medications,
Respiratory Medications, Vitamins

Registered Nursing Biology and Chemistry, Customer and Personal Service, General Medicine, Judgment and Decision
Skills Making, Managerial Skills, Service Orientation, Tasks Connected Directly to Patients

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Hospitality

Event Planning Skills Ethic Code and Etiquette, Event Steps, Interaction, Organizational Abilities, Planning Knowledge,
Professional Attitude

Food and Beverage Checkout Procedures, Personal Appearance, Quality of Service, Sanitation and Safety Concepts,
Serving Skills Server Function and Responsibilities, Service Equipment, Serving Drinks, Serving the Meal, Using
Technology

Front Desk Skills Computer Knowledge, Customer Service, Daily Tasks, Direct Customer Interaction, Professional
Attitude, Telephone and E-mail Etiquette, Time Management and Organizational Skills

Guide and Tour Guide and Tour Operator Skills, Problem-Solving Ability, Tour Operator Customer Interaction,
Operator Skills Traveling, Adventure, and Culture

Room Service Place Settings, Room Service Orders, Task Performance, Trays and Carts
Management Skills

Human Resources

Human Compensation and Benefits , Employee Development , Employee Relations , Health, Safety, and Welfare ,
Resources Legal Obligations , Payroll , Performance Management , Staffing and Recruiting

Training Skills Evaluation of Training , Managing Training Materials , Training Delivery Methods , Training Needs Analysis ,
Training Objectives and Methods

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Language & Communication

Business Business Meetings, Business Vocabulary, Channels of Communication, Communication in the

Communication Workplace, Listening Skills, Writing Skills

English Language Adjectives, Adverbs, Articles, Common Mistakes, Errors, Idiomatic Phrases, Nouns, Numbers,
Prepositions, Pronouns, Punctuation, Reading Comprehension, Sentences

English Proofreading Abbreviations, Acronyms, Grammar, Meaning, Punctuation, Spelling, Vocabulary, Word Order

English Spelling and Agreement, Endings, General Grammar, Irregular Plurals, Irregular Verbs, Irregulars and Others,
Vocabulary Possessives, Pronoun Spelling, Punctuation, Sentences and Phrases, Spelling, Vocabulary

French Language (CA) Anglicismes, Différences français standard - français québécois, Grammaire française, Orthographe
et ponctuation françaises, Spécificités du français québécois, Vocabulaire français

French Language (FR) Adjectifs, Adverbes, Déterminants et Prépositions, Noms, Phrases, Ponctuation, Pronoms, Verbes

German Language (DE) Grammatik, Leseverständnis, Rechtschreibung, Sprachfehler, Textverständnis, Wortschatz

Italian Language (IT) Comprensione Del Testo, Errori Comuni, Grammatica, Struttura Della Frase, Vocabolario

Japanese Language よくある間違い, 慣用句, 文法, 語彙, 読解力

(JP)

Portuguese Language Compreensão de Leitura, Comunicação Escrita, Erros Comuns, Gramática, Vocabulário
(BR)

Spanish Language (ES) El Adjetivo y el Adverbio, El Artículo, El Gerundio y El Participio, El Modo Imperativo, El Modo
Indicativo, El Modo Subjuntivo, El Numeral, El Pronombre, El Sustantivo, Expresiones idiomáticas,
Indicativo/Subjuntivo, Por/Para, Preposiciones y verbos con preposición

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Legal, Safety and Administration

Discrimination in the Discrimination Issues , Effects of Discrimination , Harassment , Rights and Remedies , Types of
Workplace Discrimination

Environmental, Health Air Quality , Community Health and Safety , Occupational Health and Safety , Waste and Materials
and Safety Management , Water Quality

Property Management Building Permits and Insurance Policies , Cleaning and Pest Control , Managing Customer and
Vendor Relationships , Managing Emergency Situations , Managing Financial Records , Repair and
Maintenance Operations

Workplace Safety Fire Safety Procedures , Managing Safety Programs , Safety Procedures , Safety Situations , Safety
Training , Workplace First Aid

Lotus

Lotus Notes Basic LotusScript Programming Concepts, Creating and Understanding Forms, Designing Views,
Administration Navigators, Notes Database Structure, Notes Database Templates, Notes Security, Understanding
Agents, Using the Integrated Development Environment

Lotus Notes for Advanced Text and Document Features, Printing, Searching, Securing Notes, Setting up Notes and
Users Using the Workspace, Setting up Remote Notes, Using Agents and Automation, Using Calendar-Assign
Tasks and Schedule Meetings, Using Databases, Using E-Mail, Using Views Panes and Folders, Working
Remotely, Working with Text and Documents

Lotus Notes 8.5 Agents, Applications, Calendar and To Do Lists, Contacts, Database, General Functionality, Keyboard
Shortcuts, Locations and Accounts, Mail and Documents, Replication and Synchronization, Search,
Security, Spell Check

Management

Leadership Skills Character Development, Communication, Concepts of Leadership, Conflict Resolution, Decision Making,
Evaluation, Leadership Styles, Motivation, Teamwork

Management Skills Analytical Skills, Communication, Delegating, Employee Performance, Motivation, Planning, Problem
Solving and Decision Making, Quality Management, Risk Management, Time Management

Project Communication and Team Development, Managing Costs, Managing Procurement, Project Management
Management Framework, Quality Management, Risk Management, Scheduling

Time Management Decisions, Focus, Goal Setting, Prioritization, Time Management Challenges, Time Management Tools and
Methods

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Microsoft Office Software

MS Office 2000 - Basics, Charts and Maps, Database Basics, Database Management, Drawing, Excel 2000, Formulas and
Excel Formats, Linking and Protecting, Macros, Printing and Previewing, User Defined Functions, Using Help,
Using IF logic

MS Office 2000 - Calendar, Creating, Saving and Maintaining Contacts, Folder List, Internet Mail Accounts, Journal /
Outlook Tracking Activities, Making Appointments, Notes, Organizing and Filtering Mail, Outlook 2000, Outlook
Bar, Outlook Options, Outlook as an MS Exchange Client, Receiving Mail

MS Office 2000 - Adding and Editing Graphics, Charts, Graphs and Tables, Color Schemes and Design Options, Creating,
Powerpoint Deleting and Reordering Slides, File Management, Inserting, Deleting and Editing Text, Miscellaneous
Techniques and Shortcuts, Multimedia Effects, PowerPoint 2000, Presentation Techniques, Printing,
Views, WordArt

MS Office 2000 - Annotations, Charts, Graphs and Tables, Communication, Correspondence Features, Correspondence
Word Functions, File Management, Formatting and Editing, Graphics, Objects, and Drawings, Help, Keyboard
and Mouse Shortcuts, Macros and Auto Text, Printing, Reviewing

MS Office 2003 - Charts, Databases and Lists, Formatting, Formulas and References, Functions, General, Macros, Pivot
Excel Tables, Printing and other features, Security, Spreadsheets, Task Panes, Toolbars

MS Office 2003 - Date and Time, Financial, Logical and Information, Lookup and Reference, Mathematics, Matrices and
Excel Functions Vectors, Other, Statistics, Text

MS Office 2003 - Accounts, Calendar, Collaboration, Contacts, Folders, General, Journal, Journal, Messages, Notes,
Outlook Options, Tasks, Toolbars and Shortcuts

MS Office 2003 - Animation & Transitions, Charts, Formatting, Graphics, Presentations, Printing, Shows, Slides, Tables,
PowerPoint Toolbars, WordArt

MS Office 2003 - ADO, Code Structures, DAO, Data, Executables, Functions, JET Engine, Macros, Objects, Operations,
VBA Troubleshoot

MS Office 2003 - Diagrams, Layers, Precisely Working, Printing, ShapeSheet, Shapes, Stencils, Templates, Toolbars,
Visio Working with Pages, Working with Text

MS Office 2003 - Annotations, Headers / Footers, Charts, Graphics, Communication, Documents, Fields, Formatting,
Word Macros, Notes, Comments, Objects, Printing, Summarization, Tables, Toolbars & Task Panes

MS Office 2007 - Add-Ins, Charts, Collaboration, Customizing, Excel on the Web, Formatting, Formulas, Functions,
Excel Graphics, Macros, Pivot Tables, Saving and Printing, Security

MS Office 2007 - Customizing the Spreadsheets, Formatting, Functions and Graphics, Saving and Printing
Excel Simulation

MS Office 2007 - Collecting and Managing Information, Integration, Microsoft Office OneNote 2007 Related, Navigation
OneNote Overview, Notebooks, Sections, and Pages, Sharing Information with Others: Shared Notebooks, The
Automatic Save and Backup Features

MS Office 2007 - Accounts and Data Files, Calendar and Scheduling, Contacts, Customizing, E-mail, Forms, Notes and
Outlook Journal, Printing, Rules and Alerts, Search and Navigation, Security and Privacy, Tasks, Views

MS Office 2007 - Calendar and Appointments, Creating and Sending Messages, Customizing, Saving and Printing
Outlook Simulation

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

MS Office 2007 - Animation Effects, Sounds and Movies, Creating and Formatting Slides and Presentations, Deliver,
PowerPoint Distribute or Publish a Presentation, Macros, PowerPoint Environment, Saving, Printing and Creating
Support Materials, Security and Privacy, Using Templates, Themes and Masters, Working with Graphics
and Charts, Working with Photo Albums

MS Office 2007 - Documents, Formatting, Graphics and Charts, Headers and Footers, Macros, Mailing, Ribbon, Saving and
Word Printing, Security and Privacy, Tables, Working with Pages, Working with Text

MS Office 2007 - Document Editing, Document Formatting, Document Navigation, Insert Operations, Printing Operations,
Word Simulation Ribbon Modifications, Word Settings, Working with Tables

MS Office 2010 - Charting, Conditional Formatting, Data Tab, Formatting, Formulas and Series, Insert Tab, Keyboard
Excel Access, Macros and VBA, New Features of Excel 2010, Picture Operations, PivotTables, Review Tab,
Security

MS Office 2010 - Customizing the Spreadsheets, Formatting Formulas, Functions and Graphics, Saving and Printing
Excel Simulation

MS Office 2010 - Accounts, Calendar and Appointments, Contacts and Address Book, Creating and Sending Mails,
Outlook Folders and Junk Mail, Keyboard Access, Macros and VBA, RSS Feeds, Rules, Security, Tasks, Working
with Outlook 2010

MS Office 2010 - Animations and Transitions, Charts, Macros, Photo Album, Pictures, Printing and Creating Support
PowerPoint Materials, Saving Presentation Files, Security and Privacy, Shapes, Slides and Presentations, SmartArt,
Tables, Text

MS Office 2010 - Formatting, Keyboard Access, Macros and VBA, Mail Merge, New Features of Word 2010, Page Layout
Word and Printing, Picture Operations, References, Review Tab, Security, Views, Working with Objects,
Working with Word 2010

MS Office 2010 - Creating, Saving and Printing Operations, Document Editing, Document Formatting, Document
Word Simulation Navigation, Insert Operations, Word Settings

MS Office 2013 – Creating and Editing Charts , Editing and Formatting Documents , Managing Databases , Managing
Excel Workbooks , New Features in Excel 2013 , Using Functions , Working with Tables

MS Office 2013 – Calendars and Appointments , Creating and Sending Messages , General Outlook Settings , Managing
Outlook Accounts , Notes and Address Book , Rules and Alerts , Tasks and Folders

MS Office 2013 – Basic Presentation Techniques , Creating, Saving, and Formatting , Displaying Presentations , General
PowerPoint Enhancements , Using Multimedia Content , Using Tools , Working with Graphics and Charts

MS Office 2013 – Document Formatting , Managing Documents , Managing Objects , New Features in Word 2013 ,
Word Working with References , Working with Reports , Working with Templates

MS Office Project Creating New Projects, Customizing, Task Relationships, Working with Calendars, Working with
2007 Resources and Assignments, Working with Tasks

MS Office XP - Basics, Charts, Database Basics, Database Management, Drawing, Formulas and Formats, Linking and
Excel Protecting, Macros, Printing and Previewing, Programming Basics, User Defined Functions, Using Help,
Using IF logic

MS Office XP - Calendar, Creating, Saving and Maintaining Contacts, Distribution Lists, Folder List, Internet Mail
Outlook Accounts, Journal/Tracking Activities, Making Appointments, Notes, Organizing and Filtering Mail,
Outlook Bar, Outlook Options, Outlook as an MS Exchange Client, Receiving Mail

MS Office XP - Adding and Editing Graphics, Charts, Graphs and Tables, Color Schemes and Design Options, Creating,
PowerPoint Deleting and Reordering Slides, File Management, Inserting, Deleting and Editing Text, Miscellaneous
Techniques and Shortcuts, Multimedia Effects, Presentation Techniques, Printing, Views, WordArt,
Working with Objects

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

MS Office XP - Annotations, Charts, Graphs and Tables, Communication, Correspondence Features, Correspondence
Word Functions, File Management, Formatting and Editing, Graphics, Objects, and Drawings, Help, Keyboard
and Mouse Shortcuts, Macros and Auto Text, Printing, Reviewing

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Operating System & Internet Browsers

Firefox 4 Bookmarks, Downloading, Saving, and Printing, Installing and Removing Firefox 4, Privacy
and Security, Searching for Websites, Settings, Tabs and Toolbars, Troubleshooting

Google Chrome 10 Basic Browser Settings, Bookmarks, Downloading, Saving and Printing, Errors and Webpage
Issues, Installing and Removing Google Chrome, Privacy and Security, Tabs and Windows,
Tools

Linux Apache Configuration, Daemons, File Systems, Hardware, Linux Network Functions, Mail and
News Configurations, Processes, Processes and Signals, Security, Shells, TCP IP and
ROUTING, X Windows

Macintosh OS X 10.6 for Accessibility, Desktop, Dock, and Finder, Files and Folders, Internet and Mail, Security and
General Use Backup

Macintosh OS X 10.8 for Applications and Utilities , Installation, Startup and Recovery , Mac OS X Basics , Managing
General Use Accounts , Networking and Troubleshooting Tools , Security, Backup, and Privacy , System
Preferences

MS Dynamics CRM 2011 for Contracts and Cases , Managing Marketing Campaigns , Microsoft Dynamics CRM
General Use Configuration , Reporting and Analysis , Sales Management , Service Management

MS Windows 2000 Communications & Networking, Configuring Hardware And Software, Fonts, Printing,
Professional Multimedia, Internet, Applets, Help, Keyboard, Mouse, Display, System, Tools, And
Maintenance, Users, E-Mail, Exiting

MS Windows 2000 Server Active Directory, Administration, Compatibility, Configuration, Installation, Maintenance,
Networking, Pre-Installation, Security, Server Usage, Troubleshooting, Workstations

MS Windows 7 File Management, Networking, Personalizing Windows 7, Security and Privacy, System
Management, Tuning Up, Monitoring Performance, Programs and Features

MS Windows 98 Applets, Communications, Configuring Hardware and Software, Control Panel, Control Panel
applets, Desktop (Icons, Shortcuts, etc), Display Options, E-mail, Exiting, File Management,
Internet, Keyboard and Mouse Shortcuts, Multimedia

MS Windows NT 4 Backup and Restore, Domain and Workgroups, File System, NT Networking, NT Registry, NT
Administration and NetWare Interaction, Printing in Windows NT, RAS in NT, Resource Monitoring, Security,
User Management, Windows NT Installation, Windows NT Services

MS Windows Server 2003 Architecture, Bootstrap sequence, Command Line Tools, File systems, Installation, Managing
GPOs, Networking, Security, Server Roles - Active Directory, System Registry

MS Windows Server 2008 Active Directory and Domains, Backup and Recovery, Command Line, DNS, File Services,
Group Policy, Networking, Printing, Roles, Security and Protection, Server Manager, Share
and Storage

MS Windows XP Basic Communications & Networking, Configuring Hardware And Software, Fonts, Printing,
Features Multimedia, Internet, Applets, Help, Keyboard, Mouse, Display, Security, System, Tools and
Maintenance, User Profiles

MS Windows XP for General Administration, Maintenance, and Performance, Control Panel, Control Panel - Devices,
Use Desktop Elements, Files and Sharing, User Profiles, Internet and Networking, Management
and Security, Multimedia, Windows Applets

Oracle Solaris 11 Express Basic Administration, Devices, Network, Printing, Security, Zones and File Systems
Administration

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Salesforce Summer '12 – Administrating Reports and Dashboards , Organization and Security , Sales and Service
Administration Cloud Applications , User Management , Workflows and Approval Processe

Solaris BACKUP AND RECOVERY, BASIC KNOWLEDGE, CDE, DATA MANIPULATION, DEVICES,
NETWORK, OPERATING SYSTEM, PERFORMANCE AND TUNING, PRINTING, PROCESS,
SECURITY, VOLUME MANAGEMENT

Sun Solaris System Backup and Recovery, Basic Knowledge, CDE, Data Manipulation, Devices, Network,
Administration Operating System, Performance and Tuning, Printing, Process, Security, Volume
Management

System Administration for Application Layer Network Protocols, Domains, Drives, Essential System Administration,
Windows and Macintosh OS Hardware, Installation, Networking, Security, User Accounts, Backup, and Recovery

Unix Administration Backup and Recovery, File System, Mail and News Functions, Managing the DNS System,
Miscellaneous, NFS, Network, Processes, Security, Shells, System Monitoring, TCP/IP and
Routing, Working with Hardware

Windows 8 Communication , Managing Accounts and Security , Network and Sharing , Personalizing
Windows 8 , System Management

Windows Internet Explorer 8 Accessibility, Content Advisor, Downloading, Saving and Printing Information, Favorites,
Installing / Removing IE8, Searching for Webpages and Information, Security and Privacy,
Settings, Toolbars and Tabs

Windows Vista Multimedia, Networking and Network Support, Windows Vista - System Tools, Windows
Vista Administration and Configuration, Windows Vista User Interface

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Primary Work Skills

Basic Computer Knowledge Computer Programs, Files and Systems, Internet and E-mail, Keyboard and Shortcuts, PC
for Windows Hardware, Windows Components, Word Processing

Basic Math Addition and Subtraction, Decimals, Equations, Fractions, Multiplication and Division,
Numbers, Order of operations, Percentages and Proportions, Problems, Series and Ratios

IT Industry Acronyms

Quantitative Analysis Basic Statistics, Hypothesis Testing, Probability Theory, Research and Sampling Methods,
Working with Data

Retail

General Retail Key Retail Processes, Managing Customers and Employees, Merchandising, Retail Financials, Retail
Knowledge Management

Retail Call Center Audio Interaction, Customer Issues, Orders, Professionalism, Surveys, Telemarketing

Retail Marketing Skills Customer and Product Focus, Managing Marketing Campaigns, Marketing Concepts and
Techniques, Marketing Mix, Retail Advertising Operations

Sales Clerk Skills Communication, Customer Service, Merchandising, Money Handling, Sales Tasks, Using Math

Warehouse Pick and Order Picking, Packaging Operations, Pick and Pack Equipment, Picking Operations, Safety and
Pack Skills Security, Warehouse Paperwork

Warehousing Skills Auxiliary Issues, Forms, Material Distribution, Warehouse Elements, Warehouse Management, Work
Safety

Web Merchant Skills Building Customer Trust and Loyalty, Customer Service, Management and Financial Operations,
Managing the Product Database, Online Advertising, Selling Operations, Selling Procedures, Using
Technology

Technology meets Psychology

Contents > Skills Test

SKILLS TESTS

Sales & Marketing

Marketing Concepts Advertising and Sales Promotion, Consumer Behavior, Marketing Channels, Marketing Research,
Marketing Strategies Overview and Market Segmentation, Pricing, Products and Services

Retail Math Discounts, Giving Change, Inventory Control, Markdown, Markup, Profit Calculations, Retail Math
Terminology, Returns, Sales

Sales Concepts Building Relationships, Closing, Communications, Handling Objections, Product Knowledge,
Professionalism, Profiling Prospects, Strategy and Tactics

Salesforce CRM Spring '12 Cases and Solutions, Leads, Campaigns and Opportunities, Managing Accounts and Contacts,
for General Use Products and Quotes, Reports and Dashboards, Using Activities, Working in Salesforce

Search Engine Marketing Google AdWords, Keyword Selection and Optimization Strategies, Link Popularity and Linking
Strategies, Online Advertising, Pay-Per-Click Campaign, Yahoo! Search Marketing and Microsoft
adCenter

Social Media Marketing News Release, Return on Investment, Social Media Guidelines, Social Media Marketing
Environment, Social Media Marketing Tools and Strategies

Web Search Skills Ways to Search the Web, Web Search Environment, Web Search Shortcuts, Web Search
Strategies and Techniques

Typing

Alpha Numeric Typing Alpha Numeric Typing

Fill-in Form Typing Fill-in Form Typing

General Typing General Typing

General Typing (Audio) General Typing (Audio)

Ten Key Typing Ten Key Typing

Typing Business Text Typing Business Text

Typing Contact Data Entry (Audio) Typing Contact Data Entry (Audio)

Typing Contact Data Entry (International) Typing Contact Data Entry (Intl)

Typing News Text Typing News Text

Technology meets Psychology

 TALEGENT
TRAINING
ACADEMY

70 Technology meets Psychology

Contents > Talegent Training Academy

TALEGENT TRAINING ACADEMY

Apply Psychology with Industry Leaders

Talegent will equip you to make better informed hiring decisions. Our
accreditation through an interactive and engaging experience will
provide you with internationally recognised accreditation for applying
the Talegent PATH suite of assessment tools.

Informative, hands-on and focused on latest practices, this course in

personality and ability assessment will teach you how to administer
and interpret assessments, evaluate assessment platforms, plus
provide you with internationally recognised accreditation for applying
the Talegent PATH suite of assessment test products.

Our courses are registered and reviewed by leading industry experts,

allowing delegates to acknowledge their registration professionally.

You will:

Academy Courses: • Familiarise yourself and gain access to a library of talent

measurement tools including 200+ specific skill tests, job
• Talent Measurement Certification (2 simulations, video based interviews, and games.
Days) - Designed for recruiters and • Become professionally certified to use Talegent’s range of
HR Professionals, this hands-on
workshop will provide you with the
psychometric assessments.
knowledge, skills and practical • Have your own platform set up with acess to over 30 job family
experience you need to select the
best assessment and accurately assessments with an electronic copy of the technical manual.
interpret the results to find the top • Learn how to apply high volume recruitment tools and integrate
candidates in a valid and defensible
way. assessment with your Applicant Tracking System.
• Competency-based Selection
Certification (2 days) - Designed for
recruiters and HR Professionals, this
hands-on workshop will provide you
with the knowledge, skills and
practical experience you need to . . . Thanks for making
select the best assessment and I learnt a lot from your
this topic very light
accurately interpret the results to find training certification. I
the top candidates in a valid and despite the technicality
defensible way. also enjoyed the way the
of the course. Kudos to
trainer taught us. This
Anj for being such an
• Talent Measurement Master was highly engaging and
awesome facilitator as
Certification (3 days) - This course will it promoted participation.
allow you to take your existing skills always.
and knowledge and apply and
integrate assessment into your pre-
hire and post-hire talent identification
processes. Participants will also learn
how to apply data analytics from your
assessment information. At the end of
the course, participants will have an
opportunity to be part of Talegent's
Master Trainer pool where s/he can
conduct Talent Measurement classes
with the support of Talegent.

Technology meets Psychology 87

INTEGRATION

Technology meets Psychology 75

Contents > Integration & Big Data

INTEGRATION

More thorough TMS

integration for maximum
efficiency
Designed for easy integration,
the Talegent online assessment
platform can be synched to your
TMS in a fraction of the time it
takes others. Plus, we hold your
hand every step of the way and
are available anytime to provide
answers to your questions and
support to ensure that it all
performs flawlessly.

Strengthen your Talent Measurement System

organisation with
Talegent assessment Fill in application form

data integration CANDIDATE Screening Order Screening Assessment

Talegent assessment solutions

provide a wealth of data to help Review Results RECRUITER

you make better hiring and

promotion decisions. Selection Order Screening Assessment
By integrating with your Talent
Management System (TMS)
Review Results
we make all that data easily
available to your organisation at
every stage of the process. Print Reports

PARTNERS

90 Technology meets Psychology

INDEX

Who is Talegent? 3

PATH 5
PATH Personality Questionnaire 6
PATH Personality Reports 7
PATH Personality Profile 9
PATH Personality Report 9
PATH Competency Detail Report 10
PATH Competency Profile 11
PATH Personal Feedback Report 12
PATH Leadership Report 13
PATH Emotional Intelligence Report 14
PATH Team Types Report 15
PATH Cognitive Detail Report 16
PATH Cognitive Ability Tests 17
Logical Reasoning 17
Numerical Reasoning 18
Verbal Reasoning 19
Fault Finding 20
Mechanical Reasoning 21
Spatial Reasoning 22
Visual Short-Term Memory 23

Graduates 24
Graduate Screening (Comprehensive) 25
Graduate Screening (Analytical & Technical) 26
Graduate Screening (Professional) 27
Graduate Assessment (Professional) 28

Volume Recruitment 29

Job Family Specific 31

Contact Centre 32
Contact Centre Representative (Comprehensive) 32
Contact Centre Representative (Screening) 33
Contact Centre Manager 34
Contact Centre Team Leader 35
Safety 36
Administrative and Clerical 37
Administrative Assistant/Secretary 37
Executive Assistant 38
Frontline Supervisor Office & Administrative Support 39
Executive and Leadership 40
Senior Executive 40
INDEX

Finance 41
Financial Analyst 41
Accountant & Auditor 42
Bank Teller 43
Hospitality 44
Wait Staff 44
Information Technology 45
Business Analyst 45
Software Developer 46
Senior Software Developer 47
Project Manager 48
Professional and Technical Services 49
Professional Individual 49
Retail 50
Retail Sales Person 50
Retail Customer Service Representative 51
Frontline Supervisor Retail Sales 52
Sales 53
Sales Representative - Wholesale & Manufacturing 53
Sales Representative - Technical & Scientific 54
Sales Manager 55

Interactive Solutions 56
Video Interview 57
Game-Based Simulation Assessment
58

Skills Tests 60
Accounting & Financial 61
Application & Web Development 63
Databases & Business Intelligence 69
Desktop Publishing Software 71
Engineering, Industrial & Design 73
Enterprise Resource Planning 73
General Abilities 74
Hardware & Networking 75
Healthcare 76
Hospitality 77
Human Resources 77
Language & Communication 78
Legal, Safety and Administration 79
Lotus 79
INDEX
Lotus 79
Management 79
Microsoft Office Software 80
Operating System & Internet Browsers 83
Primary Work Skills 85
Retail 85
Sales & Marketing 86
Typing 86

Talegent Training Academy 88

Integration 89
Working with 20 International Partners across 25 Countries in 15 Languages

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Technology meets Psychology
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