PREFACE

The field of banking has always been a source of inspiration for me during my entire academic career.
To work in a bank, to acquaint with its working mechanism was always a point of interest for me and God
gave me a golden opportunity to complete my internship at SUMMIT Bank , one of the leading bank in
Pakistan and well known in world due to its appearance in the international markets. I had a general idea
about the banking, but once I practically started the internship in banking field I observed much about
banking, I realized the importance and significance of commercial banking for the development of economy,
to adjust myself in such a large commercial organization was not an easy task, but the grace of Almighty Allah
aid my internship in a befitting manner and I learned a lot about the overall banking area. This expanded my
vision about the banking sector, which in turn enabled me to make an appraisal of the economic situation of
our country.

This report is a through essence of my rigorous studies which I undergone through in a period of six
weeks in a commercial bank. I have exclusively studied and observed the operations/ functioning of the bank
and tried my best to abreast myself with all the dimensions of the banks. The purpose of his report is to
evaluate the performance of SUMMIT Bank in diversified avenues and give concrete recommendation for
further improvement. Although the bank is functioning satisfactory, but the path to ultimate success is still full
of threats and hurdles.

It was a great experience to work there and contribute handsomely in the process of appraising its pros
and cons and feeling to be a significant part of the bank.

I am thankful to all those who helped me in one-way or the other and guided me in the preparation ad
compilation of this report in a presentable fashion.

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 Acknowledgement

No one walks alone through the journey of life. You can never thank enough those who join you, walk
beside you and help you along the way. All praises to almighty Allah, the most merciful and most beneficent.

I feel great pleasure and honor to express my gratitude and appreciation to Mr.Zohaib Jaleel Siddiqui
for his enthusiastic guidance, sympathetic and enlightened supervision and motivation. I also offer my humble
veneration to my parents who have always supported me.

Besides, Iam highly Thankful to the Officers/Staff of SUMIT Bank Hyderabad for their most valuable
cooperation during working days of internship. Again Iam indebted to all those who helped me in completing
this internship report.

Shafquat Shahzadi
BBA
Isra University
Hyderabad

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 TABLE OF CONTENTS
Acknowledgement …………………………………………………………………………..I
Table of contents…………………………………………………………………………….ii
List of Tables…………………………………………………………………………………viii
List of Figures ……………………………………………………………………………….viii
Executive Summary………………………………………………………………………...ix

Chapter One: Introduction

1.1 Purpose Of study ……………………………………………………………………….1
1.2 Research Methodology ………………………………………………………………..1
1.2.1Primary data …………………………………………………………………………..1
1.2.2 Secondary data……………………………………………………………………….1
1.3 Limitation………………………………………………………………………………..2
1.3.1 Shortage of data……………………………………………………………………...2
1.3.2 Secrecy of data……………………………………………………………………….2
1.3.3 Limited Time………………………………………………………………………….2
1.4 Statement……………………………………………………………………………….2
1.5 Objective Statement…………………………………………………………………...3

Chapter Two: The Bank

2.1 What is Bank? …………………………………………………………………………4
2.1.1 Types of Banks………………………………………………………………………5
2.1.2 Why bank is important?......................................................................................5
2.2 History of Banking in Pakistan ……………………………………………………….6

Chapter Three: SUMMIT Bank Limited

3.1 History of SUMMIT Bank………………………………………………………………7
3.2 Credit Rating…………………………………………………………………………….8
3.3 Vision of SUMMIT Bank………………………………………………………………..8
3.4 Mission of SUMMIT Bank……………………………………………………………...8

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3.5 Core Values…………………………………………………………………………….8
3.5.1Excellence…………………………………………………………………………….8
3.5.2 Integrity………………………………………………………………………………..9
3.5.3 Meritocracy…………………………………………………………………………....9
3.5.4 Customer Focus……………………………………………………………………...9
3.5.5 Progressiveness……………………………………………………………………..9
3.6 Objectives……………………………………………………………………………….9
3.7 Corporate Information………………………………………………………………..10
3.8 Types of Ownership…………………………………………………………………11

Chapter Four: Organizational Structure

4.1 Organization Structure………………………………………………………………12
4.2 Management Hierarchy……………………………………………………………...12
4.3 Chain of Commands in Bank Branch……………………………………………...13
4.4 Domestic Structure…………………………………………………………………...13
4.5 Board of Directors…………………………………………………………………….14
4.5.1 What does Board of Directors Do? ………………………………………………14
4.5.2 List of Board of Directors…………………………………………………………..14
4.6 Management Committee……………………………………………………………14
4.7 Details of Staff Members…………………………………………………………….16
4.8 Company’s Branch Hierarchy………………………………………………………17

Chapter Five: Internship Activities

5.2 Location………………………………………………………………………………..18
5.2.1 Cheque Receipts Department…………………………………………………….18
5.2.2 Account Opening Department……………………………………………………19
5.2.3 Fixed Deposit Department………………………………………………………...21
5.2.4 Remittance Department…………………………………………………………...21
5.2.5 Clearing Department………………………………………………………………22
5.3 Learning as an Intern………………………………………………………………...24
5.3.1 Skills and qualifications……………………………………………………….......24

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5.3.2 Responsibilities…………………………………………………………………..24
5.3.3 Internship Influence for future………………………………………………….25
5.3.4 Internship Correlated with classroom study………………………………......25

Chapter Six: Products and Services

6.1 Products and Services Of SUMMIT Bank…………………………….…..26
6.1.1 Deposit products……………………………………………………………..28
6.1.1.1 Current Account……………………………………………………………..28
6.1.1.2 Summit Classic Current Account……………………………………….…28
6.1.1.3 Saving Account / PLS Saving Account…………………………………...29
6.1.1.4 Term Deposits……………………………………………………………….29
6.1.1.5 Mahana Amdan………………………………………………………….….29
6.1.1.6 Daily Product Account….........................................................................31
6.1.1.7 Hamara Summit Family Saving Account…………………………………31
6.1.1.8 Summit Advantage Account…………………………………………….....32
6.1.2 Corporate and Investment Banking…........................................................33
6.1.2.1 FI and Cash Management………………………………………………....34
6.1.2.2 Commercial and SME Banking………………………………………...….35
6.1.3 Consumer Banking……………………………………………………..….…35
6.1.3.1 Visa Debit Card…………………………………………………………...…36
6.1.3.2 Home Finance……………………………………………………………....38
6.1.3.3 Personal Finance …………………………………………………………..39
6.1.3.4 Banc assurance…………………………………………………….……….39
6.1.3.4.1Met Life Alice……………………………………………………….……....41
6.1.3.4.1.1 Weeding Planner………………………………………………….........41
6.1.3.4.1.2 Graduate Plan …………………………………………………………..42
6.1.3.4.1.3 Golden Age………………………………………………………………43
6.1.3.5 Insurance Plans……………………………………………………………..44
6.1.3.5.1 Personal Accidental Insurance………………………………………….44
6.1.3.5.2 ATM Cash and Withdrawal Insurance…………………………....…….44
6.1.4 E-Business …………………………………………………………………….44

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6.1.4.1 Mobile Banking…………………………………………………………………45
6.1.4.2 Internet Banking………………………………………………………………..45
6.1.4.3 U Payments……………………………………………………………………..45
6.1.4.4 Mobile Balance Recharge……………………………………………………..46
6.1.4.5 Bill Payments…………………………………………………………………....46
6.1.4.6 E Statement………………………………………………………………….......46
6.1.5 Remittances……………………………………………………………………..…46
6.1.5.1 Our Alliances…………………………………………………………………….46
6.1.5.2 Western Union…………………………………………………………………...47
6.1.5.3 Amanat Cash………………………………………………………………….....47
6.1.5.4 Xpress Money……………………………………………………………………47

Chapter Seven: Recommendations, Conclusion and Bibliography

7.1 Recommendations…………………………………………………………………...48
7.2 Conclusion……………………………………………………………………....…….49
7.3 References…………………………………………………………………………….50
7.4 Bibliography…......................................................................................................50

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 LIST OF FIGURES

Figure 4.1 Management Hierarchy …………………………………………………12

Figure 4.2 Chain of command in bank branch…………………………………….13
Figure 4.3 company’s branch hierarchy……………………………………………17
Figure 5.1 Specialty of account number…………………………………………...21

LIST OF TABLES

Table 4.1 Details of staff members…………………………………………………16

Table 6.1 Mahana Amdan…………………………………………………………...30
Table 6.2 Home Finance ……………………………………………………………38
Table 6.3 Personal Finance ………………………………………………………...39
Table 6.4 Wedding Planner …………………………………………………………41
Table 6.5 Graduate plan …………………………………………………………….42
Table 6.6 Golden Age ……………………………………………………………….43

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 EXECUTIVE SUMMARY

Banking –operations and services are one of the basic needs of an economy. These include
acceptance of deposing and disbursement of advances to individuals and others at higher rates. Banks
perform various fundamental functions, which are directly or indirectly contributory towards economic and
social development of countries. Summit Bank Ltd is one of the fastest growing commercial banks of
Pakistan, which, in a very short span of time, has expanded its network across the country and built an
infrastructure based on state of the art “Risk Management Framework” as well as “IT platform.” Also targeting
to be a universal bank in terms of providing products and services in all key segments of banking i.e.
Corporate and Investment Banking, Trade Finance, Commercial Mid Market / SMEs, and Consumer Banking,
it commenced its operations in August 2006.

In six weeks of internship program. I have worked in different departments like account opening
department, clearing department, fixed deposit department and remittance department. I have learned about
the banking from experienced staff running these departments. This report contains the information about
SUMMIT Bank that I have gathered during my six weeks internship period.

The purpose of this report is to study operations and analyze performance of SUMMIT Bank to see
whether the bank is successful in its operational performance or not and recommending possible solutions for
problems. For meeting the purpose both secondary and primary data have been used.

The whole report has been divided in to six main sections.

Section-1 is introduction to the report and has also briefly stated my mission, purpose, methodology
and limitations faced during the preparation of report.

Section-2 is the introduction of banking sector.

Section-3 is the brief over view of SUMMIT Bank.

Section-4 is all about organization structure and management of SUMMIT Bank.

Section-5 is all about departments in which I worked and short descriptions of duties that I had
performed.

Section-6 is all about products and services provide to customers.

Whereas the last section-7 is conclusion, recommendations and references.

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