TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES

MANILA
COLLEGE OF ENGINEERING
CIVIL ENGINEERING DEPARTMENT

ENGINEERING MANAGEMENT
BES4-M

TITLE:
WRITTEN REPORT

SUBMITTED BY:
GROUP 4
EINRAND JESTINE NG
ARABELLA MASANGKAY
JOHN PAUL TANGONAN
GIZELLE TOMINES

SUBMITTED TO:
ENGR. MARJUN B. MACASILHIG
INSTRUCTOR

ENGINEERING MANAGEMENT BSCE

 TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
MANILA
COLLEGE OF ENGINEERING
CIVIL ENGINEERING DEPARTMENT

I. STAFFING THE ENGINEERING ORGANIZATION

Staffing may be defined as “the management function that determines human
resource needs, recruits, selects, trains, and develops human resources for jobs created
by an organization.

The Staffing Procedure

1. Human Resource Planning
2. Recruitment
3. Selection
4. Induction & Orientation
5. Training & Development
6. Performance Appraisal
7. Employment Decisions
8. Separations

• Human Resource Planning

The planned output of any organization will require a systematic deployment of
human resources at various levels.
1. Forecasting
Which is an assessment of future human resource needs in relation to the
current capabilities of the organization.
2. Programming
Which means translating the forecasted human resource needs to
personnel objectives and goals.
3. Evaluation & Control
Which refers to monitoring human resource action plans and evaluating
their success.

• Recruitment
Recruitment refers to attracting qualified persons to apply for vacant positions in
the company so that those who are best suited to serve the company may be
selected.

Source of Applicant
1. The Organization’s Current Employees
2. Newspaper advertising
3. Schools

ENGINEERING MANAGEMENT BSCE

 TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
MANILA
COLLEGE OF ENGINEERING
CIVIL ENGINEERING DEPARTMENT

4. Referrals from employees

5. Recruitment firms
6. Competitors

• Selection
Selection refers to the act of choosing from those that are available and the
individuals most likely to succeed on the job. The purpose of selection is to evaluate
each candidate and to pick the most suited for the position available.

Ways of Determining the Qualifications

1. Application Blanks
2. References
3. Interviews
4. Testing

• Induction and Orientation

In Induction, the new employee is provided with the necessary information
about the company. His duties, responsibilities, and benefits are relayed to him.
Personnel and health forms are filled up, and passes are issued.
In orientation, the new employee is introduced the immediate working
environment and co-workers. The following are discussed: location, rules,
equipment, procedures, and training plans. Performance expectations are also
discussed.

II. COMMUNICATING THE ENGINEERING ORGANIZATION

• What is Communication?
It is a process of sharing information through symbols, including words and
message.
Communication may happen between superior and subordinate, between peers,
between a manager and a client or customer, between an employee and a
government representative.

• Functions of Communication
1. Information Function
Information provided through communication may be used for decision-
making at various work levels in the organization.

ENGINEERING MANAGEMENT BSCE

 TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
MANILA
COLLEGE OF ENGINEERING
CIVIL ENGINEERING DEPARTMENT

Example: A construction worker may be given instructions on proper use of

certain equipment. This will later guide him in deciding which equipment to use
in particular circumstances.

2. Motivation Function
Communication is also used as a means to motivate employees to commit
themselves to the organization’s objectives.

3. Control Function
When properly communicated, report, policies, and plans define roles,
clarify duties, authorities and responsibilities.

4. Emotive Function
This function helps us to interpret emotions, feelings, desires and moods
of the subject. The emotive function gives us direct information about
the sender’s tone.

• The Communication Process

Sender
The sender or the communicator is the person who initiates the conversation
and has conceptualized the idea that he intends to convey it to others.
Message
The message can be written, oral, symbolic or non-verbal such as body gestures,
silence, sigh, sounds, etc. or any other signal that triggers the response of a
receiver.
Encoding
Encoding means converting the idea into words or gestures that will convey
meaning. It consists in changing the information into some form of logical and
coded message.
Channel
Communication channels are mediums through which you can send a message
to its intended audience.
Receiver
The receiver is the person or group of persons who receives the message sent by
the sender. This person can also be referred to as the recipient or destination of
the information.

ENGINEERING MANAGEMENT BSCE

 TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
MANILA
COLLEGE OF ENGINEERING
CIVIL ENGINEERING DEPARTMENT

Decoding
Decoding is the process of taking a coded message and turning it into an
interpretation that can be conveyed to the receiver.
Feedback
Feedback is a key component in the communication process because it allows
the sender to evaluate the effectiveness of the message. Feedback ultimately
provides an opportunity for the sender to take corrective action to clarify a
misunderstood message.

• Forms of Communication
1. Verbal Communication
Those are transmitted through hearing or sight. These modes of transmission
categorize verbal communication into two classes; oral and written.
2. Non-verbal Communication
It is a means of conveying message through body languages as well as the use of
time, space, touch, clothing, appearance, and aesthetic elements Body languages
consist of gestures, bodily movement, posture, facial expression, and mannerisms
of all kinds.

• The Barriers to Communication

The Barriers to Communication are those things that hinders an effective and clear
communication.

Types of Barriers
1. Personal Barriers
Arise from communicator’s characteristics as a person such as emotions,
values, poor listening, habits, sex, age, race, socioeconomic status,
religion, education, etc.
2. Physical Barriers
Occurs in the environment where communication is undertaken. This
includes distances between people, walls, a noisy jukebox near a
telephone, etc.
3. Semantic Barriers
It is the study of meaning as expressed in symbols. It is an interference with
the reception of a message that occurs when the message is
misunderstood even though it is received exactly as transmitted.

ENGINEERING MANAGEMENT BSCE

 TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
MANILA
COLLEGE OF ENGINEERING
CIVIL ENGINEERING DEPARTMENT

How to Overcome Barriers to Communication

- Use feedback to facilitate understanding and increase the potential for
appropriate action.
- Repeat messages in order to provide assurance that they are properly
received.
- Use multiple channels so that the accuracy of the information may be
enhanced.
- Use simplified language that is easily understandable and which eliminates the
possibility of people getting mixed-up with meanings.

• Techniques for Communicating in Organization

Types of Flow of the Message
1. Downward Communication
It refers to the messages that flows from higher level of authority to lower
levels.
Purposes:
1. To give instructions
2. To provide information about policies and procedures
3. To give feedback about performances
4. To indoctrinate or motivate
Techniques:
Letters, meetings, telephones, manuals, handbooks, and newsletters.

2. Upward Communication
It refers to the messages from persons in lower-level positions to persons
in higher positions.
Purpose:
For management to know the specific needs of the employees.
Techniques:
Formal grievance procedures, employee attitudes and opinion surveys,
suggestion systems, open-door policy, informal gripe sessions, task forces,
and exit interviews.

3. Horizontal Communication
It refers to the messages sent to individuals or groups from another of
the same organizational level or positions.
Purposes:
1. to coordinate activities between departments

ENGINEERING MANAGEMENT BSCE

 TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
MANILA
COLLEGE OF ENGINEERING
CIVIL ENGINEERING DEPARTMENT

2. to persuade others at the same level of organization

3. to pass on information about activities or feelings
Techniques:
memos, meetings, telephones, picnics, dinners, and other social affairs.

Message flow and Areas of Concerns

• Management Information System

Defined by Boone and Kurtz as an organized method of providing past, present,
and projected information on internal operations and external intelligence for use in
decision-making.
It is currently used by corporate firms consists of "written and electronically
based systems for sending reports, memos, bulletins, and the like."
The system allows managers of the different departments within the firm to
communicate with each other.

ENGINEERING MANAGEMENT BSCE

 TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
MANILA
COLLEGE OF ENGINEERING
CIVIL ENGINEERING DEPARTMENT

The system allows

Purposes of Management Information System

- To provide a basis for the analysis of early warning signals that can originate
both externally and internally.
- To automate routine clerical operations like payroll and inventory reports.
- To assist managers in making routine decisions like scheduling orders,
assigning orders to machines, and reordering supplies.
- To provide the information necessary for management to make strategic or
non-programmed decisions.

ENGINEERING MANAGEMENT BSCE