Table of Contents

Section 1: General Requirement ........................................................................................................ 4

1.1 Overview Requirement .................................................................................................................... 4
1.2 Assessment and Boarding ................................................................................................................ 4
1.3 Expertise & Project Reference ......................................................................................................... 5
Section 2: Scope of Work .................................................................................................................. 6
2.1 SOC Process Consultancy ............................................................................................................... 6
2.2 SOC Advance Service Demarcation (L2-SOC)............................................................................... 6
2.3 SOC Data Analytical & Business Insight ........................................................................................ 7
2.4 Project Management and Implementation.......................................................................................... 7
Section 3: Deliverables ...................................................................................................................... 8
3.1 SOC Process Delivery ..................................................................................................................... 8
3.2 SOC Advance Service Demarcation (L2-SOC) Delivery................................................................ 8
3.3 SOC Analytical Report Delivery ..................................................................................................... 8
3.4 Project Management Delivery ......................................................................................................... 8

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Section 1: General Requirement

1.1 Overview Requirement

At high-level function, we analyze and find gap as overview of SOC service delivery that are shown
in the table below:

Function Area Challenge

Service Process Establishment new SOC process of voice, data and

Operation Center OTT service monitoring including define escalation
process, severity and SLA/OLA.
Tools Complexity of process and data source require a
system/platform to archive the SLA target.

People Design & upgrade surveillance (L1-SOC)

competencies and capabilities

Service - Process automation is required to perform

Analytic and analytical and reporting process.
Reporting - The report includes but not limited to Service
Improvement Report, Business and Marketing
Insight, Management Report are not available at the
moment.

L2-SOC Establisment advance service demarcation for

Demarcation service problem management.
Key Define new KPI Service baseline severity for Incident
Performance Service
Indicators
Key Quality Define & Finalized KQI Baseline threshold to reflex real
Indicators customer experience using OTT Services

1.2 Assessment and Boarding

1.2.1 The bidder shall conduct process and tools assessment & compose comprehensive
strategy in order to determine SOC Service Delivery which includes but not limited to
following key points:
• Define assessment methodology for process

• Define service demarcation & service analytical

• Define implementation phases

1.2.2 The bidder shall compose end-to-end service delivery pipeline design and solution
1.2.3 In order to create renewal process and automation pipeline the bidder shall has
understanding the concepts and architecture also familiar SOC environment which
includes but not limited to following capabilities such as SOC tools.
1.2.4 The bidder shall compose end-to-end solution design and implementation strategy which
considering following items but not limited to:

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 ▪ Principles implementation guide & best practices for KPI & KQI

▪ Existing Telkomsel SOC Platform and tools

▪ Existing Telkomsel SOC Requirement

1.2.5 The bidder shall has capabilities of own programmable network to configure,
manage, and modify SOC analytical tools
1.2.6 The bidder is not allowed subcon this chapter to another participant of tender and the
bidder shall provide alliance partner deliver this chapter (Refer to Annex 2D – Minimun
Requirement Key Personnel and Vendor’s organization chart and resource management
plan)

1.3 Expertise & Project Reference

1.3.1 The Bidder shall provide key personnel, organization chart required to implement this
project (together with Telkomsel staff) and Resource Management Plan with minimum
composition as listed at service requirement (Refer to Annex 2D – Minimum Requirement
Key Personnel and Vendor's organization chart and resource management plan).
1.3.2 Based on Bidder's Organization Chart Project Management, Bidder shall provide the
proposed CV/Resume for each of the person that will be assigned full time and onsite.
Submitted CV must explain the experience/skills related to SOC area
1.3.3 Bidder shall provide certified engineers for specific service and customer area
1.3.4 The bidder shall describe role and number of their expertise team in the
Organization Chart Project Management
1.3.5 The bidder must not procure, solicit or otherwise encourage any employee of
Telkomsel to cease their employment with Telkomsel without Telkomsel prior written
consent
1.3.6 In case that bidder could not provide key personnel with the same quality or bidder make
uninformed key personnel change, Bidder shall agree to compensate Telkomsel (Refer
to Annex 2B – SLA & Penalty Schema)
1.3.7 The bidder shall mention project reference from similar successful project
(preferably from a telco company)
1.3.8 The bidder shall explain their successful project regarding of scope, timeline,
approach strategy, technology, key person.

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Section 2: Scope of Work

2.1 SOC Process Consultancy

Reviewing existing process and developing detail SOC process of voice, data and OTT service
monitoring including escalation process, severity level and SLA with detail as below :

2.1.1 The bidder shall review & evaluate current SOC business process covering Service
Event Management, Service Incident Management, Service Problem Management and
Service Quality Management.
2.1.2 The bidder shall update SOC business process in term of technical and business
requirement.
2.1.3 The bidder shall review and update current all attributes/ rule policies of SOC process
including SOP, Juklak, severity policy, escalation procedure etc.
2.1.4 The bidder shall prepare SOC processes audit compliance.
2.1.5 The bidder shall review and update for best practice KQI and KPI

2.2 SOC Advance Service Demarcation (L2-SOC)

Service problem management will get more concern and become part of advance service
demarcation scope of work.

Figure 2 : L2-SOC Diagram

2.2.1 The bidder shall receive, analyze and resolve the service ticket from L1-SOC to achieve
SLA target.
2.2.2 The bidder shall collect and filter data of service event log, repetitive service incident
log and customer complaint problem management.
2.2.3 The bidder shall analyze the repetitive service incident to deliver service improvement
recommendation.
2.2.4 The bidder shall demarcate and dispatch the ticket of service incident to related parties
(L3 SOC).
2.2.5 The bidder shall perform broadcasting info, tracking and update L2 service incident.
2.2.6 The bidder shall perform ticket closure and generate L2 problem service incident report.
2.2.7 The bidder shall do first touch resolution of L2 problem service incident.
2.2.8 The bidder shall correlate result with NOC alarm and upstream application for problem
service management process.

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 2.3 SOC Data Analytical & Business Insight
All data related with SOC are need to processed and reported to management, get insight for
business need and service improvement recommendation.

Figure 3 : SOC Analytical Diagram

2.3.1 The bidder shall collect from data sources and L1 SOC as shown at the figure 3.
2.3.2 The bidder shall perform filtering and analyze those data to deliver analytical report.
2.3.3 The bidder shall provide analytical report including but not limited to management
report, service improvement recommendation report and business and marketing
insight report in weekly, monthly, quarterly basis.
2.3.4 The bidder shall do the task of SOC analytical shall perform by system (automation)
refer to diagram above

2.4 Project Management and Implementation

2.4.1 Bidder shall submit detailed project plan and schedule for the implementation.
2.4.2 Bidder shall provide detailed Design (High Level and Low Level/Micro Design) of
Telkomsel’s SOC requirement consist of process, tools & people.
2.4.3 Bidder shall provide master schedule (Refer to Template Annex 2C - Master
Schedule).
2.4.4 Bidder shall agree to compensate Telkomsel if there is any missed/not met SLA in
delivery (Refer to Annex 2B – SLA & Penalty Scheme).
2.4.5 Bidder shall include in its project planning the human resources to be allocated to each
task and the job description in detail as according to the Responsibility Matrices
(RACI).
2.4.6 The Bidder shall ensure all resources available and capable.
2.4.7 The bidder shall manage all stackeholder for this chapter due to project management
standart.
2.4.8 The bidder shall provide main contact person for this chapter as representative or
helpdesk.

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Section 3: Deliverables

3.1 SOC Process Delivery

3.1.1 The bidder shall provide assessment report consist of SOC main processes (L1
process) covering Service Event Management (SEM), Service Problem Management
(SPM) and Service Quality Management (SQM).
3.1.2 The bidder shall provide assessment report consist of SOC process attributes covering
Juklak, KPI/KQI, Service Catalogue, Severity, Escalation Procedure, SLA/OLA.
3.1.3 The bidder shall provide improvement recommendation report.
3.1.4 The bidder shall provide strategic people management report
3.1.5 The bidder shall provide recommendation report for Service Quality Management and
Level Maturity Agreement

3.2 SOC Advance Service Demarcation (L2-SOC) Delivery

3.2.1 The bidder shall provide MTTO report (daily, weekly, monthly, quarterly and
incidentally report)
3.2.2 The bidder shall provide MTTD report (daily, weekly, monthly, quarterly and
incidentally report).
3.2.3 The bidder shall provide MTTR report (daily, weekly, monthly, quarterly and
incidentally report)
3.2.4 MTTC (daily, weekly, monthly, quarterly and incidentally report)
3.2.5 The bidder shall provide FTR report (daily, weekly, monthly, quarterly and
incidentally report)

3.3 SOC Analytical Report Delivery

3.3.1 The bidder shall provide recommendation network quality improvement report
3.3.2 The bidder shall provide incident network and service quality impact report
3.3.3 The bidder shall provide on demand top service Area segmentation report for
marketing purpose
3.3.4 The bidder shall provide KQI review for TOP 30 OTT service report

3.4 Project Management Delivery

3.4.1 Bidder shall comply to detail delivery project management.
3.4.2 The bidder shall provide document that mentioned as deliverable such as
periodically reporting, process documents, people design competence document,
etc
3.4.3 The Bidder shall perform reguler & requested meeting and reporting.
3.4.4 Telkomsel shall have the right to change the regularity of these reports as well as to
request for adhoc reports. The Bidder shall submit these reports promptly.

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ANNEX 2A TECHNICAL STATEMENT OF
COMPLIANCE
SERVICE DELIVERY SOC

PT. TELEKOMUNIKASI SELULER

Telkomsel Smart Office Fl.7
Jl. Gatot Subroto no.52 Jakarta 12710
(S)NOC Management Div

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 TECHNICAL STATEMENT OF COMPLIANCE

Page References
L1 L2 L3 Section Language Severity Bidder Response Remarks
on bidder Proposal
1 General Requirement
1 1 Overview Requirement
1 2 Assessment and Boarding
1 2 1 The bidder shall conduct process and tools assessment & compose comprehensive
strategy in order to determine SOC Service Delivery which includes but not limited to
following key points:
Mandatory [Please fill in]
•
Define assessment methodology for process
•
Define service demarcation & service analytical
•
Define implementation phases
1 2 2 The bidder shall compose end-to-end service delivery pipeline design and solution [Please fill in]
1 2 3 In order to create renewal process and automation pipeline the bidder shall has [Please fill in]
understanding the concepts and architecture also familiar SOC environment which includes
but not limited to following capabilities such as SOC tools.
1 2 4 The bidder shall compose end-to-end solution design and implementation strategy which
considering following items but not limited to:
•
Principles implementation guide & best practices for KPI & KQI Mandatory [Please fill in]
•
Existing Telkomsel SOC Platform and tools
•
Existing Telkomsel SOC Requirement
1 2 5 The bidder shall has capabilities of own programmable network to configure, manage, [Please fill in]
and modify SOC analytical tools
1 2 6 The bidder is not allowed subcon this chapter to another participant of tender and the [Please fill in]
bidder shall provide alliance partner deliver this chapter (Refer to Annex 2D – Minimun
Requirement Key Personnel and Vendor’s organization chart and resource management
plan)
1 3 Expertise & Project Reference
1 3 1 The Bidder shall provide key personnel, organization chart required to implement this
project (together with Telkomsel staff) and Resource Management Plan with minimum
composition as listed at service requirement (Refer to Annex 2D – Minimum Requirement Mandatory [Please fill in]
Key Personnel and Vendor's organization chart and resource management plan).

1 3 2 Based on Bidder's Organization Chart Project Management, Bidder shall provide the [Please fill in]
proposed CV/Resume for each of the person that will be assigned full time and onsite.
Submitted CV must explain the experience/skills related to SOC area
1 3 3 Bidder shall provide certified engineers for specific service and customer area [Please fill in]
1 3 4 The bidder shall describe role and number of their expertise team in the [Please fill in]
Organization Chart Project Management
1 3 5 The bidder must not procure, solicit or otherwise encourage any employee of Telkomsel [Please fill in]
to cease their employment with Telkomsel without Telkomsel prior written consent

1 3 6 In case that bidder could not provide key personnel with the same quality or bidder make [Please fill in]
uninformed key personnel change, Bidder shall agree to compensate Telkomsel (Refer to
Annex 2B – SLA & Penalty Schema)
1 3 7 The bidder shall mention project reference from similar successful project (preferably [Please fill in]
from a telco company)
1 3 8 The bidder shall explain their successful project regarding of scope, timeline, approach [Please fill in]
strategy, technology, key person
2 Scope of Work
2 1 SOC Process Consultancy
2 1 1 The bidder shall review & evaluate current SOC business process covering Service Event
Management, Service Incident Management, Service Problem Management and Service Mandatory [Please fill in]
Quality Management.
2 1 2 The bidder shall update SOC business process in term of technical and business [Please fill in]
requirement.
2 1 3 The bidder shall review and update current all attributes/ rule policies of SOC process [Please fill in]
including SOP, Juklak, severity policy, escalation procedure etc.
2 1 4 The bidder shall prepare SOC processes audit compliance. [Please fill in]
2 1 5 The bidder shall review and update for best practice KQI and KPI Mandatory [Please fill in]
2 2 SOC Advance Service Demarcation (L2-SOC)
2 2 1 The bidder shall receive, analyze and resolve the service ticket from L1-SOC to achieve SLA
Mandatory [Please fill in]
target.
2 2 2 The bidder shall to collect and filtering data of service event log, repetitive service incident
Mandatory [Please fill in]
log and customer complaint problem management.
2 2 3 The bidder shall analyze the repetitive service incident to deliver service improvement
Mandatory [Please fill in]
recommendation.
2 2 4 The bidder shall demarcate and dispatch the ticket of service incident to related parties (L3 [Please fill in]
SOC).
2 2 5 The bidder shall perform broadcasting info, tracking and update L2 service incident. [Please fill in]
2 2 6 The bidder shall perform ticket closure and generate L2 problem service incident report. [Please fill in]
2 2 7 The bidder shall first touch resolution of L2 problem service incident. [Please fill in]
2 2 8 The bidder shall to correlate result with NOC alarm and upstream application for problem [Please fill in]
service management process.
2 3 SOC Data Analytical & Business Insight
2 3 1 The bidder shall collect from data sources and L1 SOC (Geoloc, EVITA, Smartcare, [Please fill in]
Niometrics, Artemis, Tutela and Suropati)
2 3 2 The bidder shall to perform filtering and analyze those data to deliver analytical report. [Please fill in]
2 3 3 The bidder shall to provide analytical report including but not limited to management [Please fill in]
report, service improvement recommendation report and business and marketing insight
report in weekly, monthly, quarterly basis.
2 3 4 The bidder shall the task of SOC analytical shall perform by system (automation) refer to [Please fill in]
diagram below
2 4 Project Management and Implementation
2 4 1 The Bidder shall submit detailed project plan and schedule for the implementation. [Please fill in]
2 4 2 The Bidder shall provide detailed Design (High Level and Low Level/Micro Design) of [Please fill in]
Telkomsel’s SOC requirement consist of process, tools & people.
2 4 3 The Bidder shall provide master schedule (Refer to Template Annex 2C - Master [Please fill in]
Schedule).
2 4 4 Bidder shall agree to compensate Telkomsel if there is any missed/not met SLA in delivery [Please fill in]
(Refer to Annex 2B – SLA & Penalty Scheme).
2 4 5 Bidder shall include in its project planning the human resources to be allocated to each task [Please fill in]
and the job description in detail as according to the Responsibility Matrices (RACI).
2 4 6 The Bidder shall ensure all resources available and capable. [Please fill in]
2 4 7 The bidder shall manage all stackeholder for this chapter due to project management [Please fill in]
standart.
2 4 8 The bidder shall provide main contact person for this chapter as representative or helpdesk. [Please fill in]

3 Deliverables
3 1 SOC Process Consultancy Delivery
3 1 1 The bidder shall provide assessment report consist of SOC main processes (L1 process) [Please fill in]
covering Service Event Management (SEM), Service Problem Management (SPM) and Service
Quality Management (SQM)
3 1 2 The bidder shall provide assessment report consist of SOC process attributes covering [Please fill in]
Juklak, KPI/KQI, Service Catalogue, Severity, Escalation Procedure, SLA/OLA.
3 1 3 The bidder shall provide improvement recommendation report [Please fill in]
3 1 4 The bidder shall provide strategic people management report [Please fill in]
3 1 5 The bidder shall provide recommendation report for Service Quality Management and Level [Please fill in]
Maturity Agreement
3 2 SOC Advance Service Demarcation (L2-SOC) Delivery
3 2 1 The bidder shall provide MTTO report (daily, weekly, monthly, quarterly and incidentally [Please fill in]
report)
3 2 2 The bidder shall provide MTTD report (daily, weekly, monthly, quarterly and incidentally [Please fill in]
report)
3 2 3 The bidder shall provide MTTR report (daily, weekly, monthly, quarterly and incidentally [Please fill in]
report)
3 2 4 MTTC (daily, weekly, monthly, quarterly and incidentally report) [Please fill in]
3 2 5 The bidder shall provide FTR report (daily, weekly, monthly, quarterly and incidentally [Please fill in]
report)
3 3 SOC Analytical Report Delivery
3 3 1 The bidder shall provide recommendation network quality improvement report [Please fill in]
3 3 2 The bidder shall provide incident network and service quality impact report [Please fill in]
3 3 3 The bidder shall provide on demand top service Area segmentation report for marketing [Please fill in]
purpose
3 3 4 The bidder shall provide KQI review for TOP 30 OTT service report [Please fill in]
3 4 Project Management Delivery
3 4 1 Bidder shall comply to detail delivery project management. [Please fill in]
3 4 2 The bidder shall provide document that mentioned as deliverable such as periodically [Please fill in]
reporting, process documents, people design competence document, etc
3 4 3 The Bidder shall perform reguler & requested meeting and reporting. [Please fill in]
3 4 4 Telkomsel shall have the right to change the regularity of these reports as well as to request [Please fill in]
for adhoc reports. The Bidder shall submit these reports promptly.
ANNEX 2B SLA & PENALTY SCHEMA
SERVICE DELIVERY SOC

PT. TELEKOMUNIKASI SELULER

Telkomsel Smart Office Fl.7
Jl. Gatot Subroto no.52 Jakarta 12710
(S)NOC Management Div

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1) Severity Level Agreement (SLA) delivery consist of:
No Scope SLA Target
1. SOC Process On time delivery process, consist of : 100% per Quarter
Consultancy - SEM ; 4 activity processes
- SIM ; 9 activity processes
- SPM : 6 activity processes
- SQM : 3 activity processes
2. SOC Advance KPI of Service Problem (MTTO, MTTD, MTTO : 30 minutes
Service MTTR & MTTC) achieved target. MTTD : 1 hour
Demarcation MTTR : depend on
severity of service
problem
MTTC : 30 minutes
3 SOC Data Submitting analytical report: 100% per time
Analytical & • Recommendation network quality delivery.
Business Insight improvement report
• Incident network and service
quality impact report
• On demand top service Area
segmentation report for
marketing purpose
• KQI review for TOP 30 OTT
service report
• Service experience and quality
report

4 Project On time delivery project 100% delivered per

Management project

2) SLA Measurement

SLA
No Scope Achievement
>90% 75%-90% 60%-75% <60%
1 SOC Process 24 activity 18-23 14-17 <14 A1
Consultancy process activity activity activity
per process process process
quarter per per per
quarter quarter quarter
2 SOC Advance MTTO to 75% - 60% - MTTO to A2
Service MTTC MTTO to MTTO to MTTC <
Demarcation >90% MTTC > MTTC > 60%
90% 75%
3 SOC Data 100% 10% 20% 30% delay A3
Analytical & time delay time delay time time
Business delivery delivery delivery delivery
Insight per (Day +1) (Day +2) (day+3)

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 session
(Day)
4 Project 100% on 10% 20% 30% delay A4
Management time delay time delay time time
delivery delivery delivery
(Week (Week (Week+3)
+1) +2)
Average of
Final Achievement
(A1+A2+A3+A4)

3) SLA Missed Credit

Service Missed Criteria Service Credit
Final Achievement < 90% 0.5 % of Total Contract Fee
Final Achievement < 75% 1.5 % of Total Contract Fee
Final Achievement < 60% 2.5% of Total Contract Fee and Contract evaluation

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ANNEX 2C MASTER SCHEDULE
SERVICE DELIVERY SOC

PT. TELEKOMUNIKASI SELULER

Telkomsel Smart Office Fl.7
Jl. Gatot Subroto no.52 Jakarta 12710
(S)NOC Management Div

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 MASTER SCHEDULE SOC SERVICE DELIVERY
2020 2021
No Scope of Work
Dec Jan Feb Mar Apr Mei

1 Project Management and consultancy to ensure all

this transformation of SOC will align with SNOC
transformation

2 SOC Process Consultancy

3 SOC Advance Service Demarcation

4 SOC Analytical & Report

5 Performance Evaluation

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ANNEX 2D MINIMUM REQUIREMENT KEY PERSONNEL,
AND VENDOR’S ORGANISATION CHART AND RESOURCE
MANAGEMENT PLAN
SERVICE DELIVERY SOC

PT. TELEKOMUNIKASI SELULER

Telkomsel Smart Office Fl.7
Jl. Gatot Subroto no.52 Jakarta 12710
(S)NOC Management Div

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 [PARTNER COMPANY LOGO]
Title ANNEX 2D – MINIMUM REQUIREMENT KEY Date [DATE]
PERSONNEL AND VENDOR’S ORGANISATION Print date
CHART AND RESOURCE MANAGEMENT PLAN

Author [NAME] Version [VERSION]

Status

Reference Documents
The following Documents are referred in this Appendix for more details.

# Document File name Version

Note: Document with star (*) -These are program deliverable documents which will be modified
during life cycle of program subject to mutual agreement between Telkomsel and [Partner Name]
under change governance.

KEY PERSONNEL AND VENDOR’S ORGANISATION CHART AND RESOURCE MANAGEMENT PLAN

Name JOB TITLE EDUCATION Consultancy Onsite / Offsite Key

/ ROLE Experience % Personnel
(Yes/No)

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Minimum Requirement

Minimum Spesificatin
Min.
No Scope Education Working Technical Skill Leadership Skill Certificate
Quantity
Experience
1. SOC Process 2- Bachelor degree Having experience - Well knowlegde in ITIL & eTOM - Ability to manage and - ITIL &
Consultancy person Telecommunication / 10 years on framework lead a team eTOM
office IT / Electrical Telecommunications - Good Knowledge about KPI and KQI - Ability to see problem certificate
hour Engineering or other Industries and Min 7 concepts in Service Operation Center on a bigger picture
relevant degress years on NOC/SOC - Ability to analyze and
Division) make decisions
- Priority scale & Time
management skill
- Communication and
presentation skills
- Good English (both
written and verbal)
- Ability to work in teams
and have a multitasking
skill
- Ability to work under
pressure

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 2 SOC Advance 4-person Bachelor degree Having experience 7 - Advance with CS and/or PS - Ability to see
Service office Telecommunication years on Network problem on a bigger
Demarcation hour / IT / Electrical Telecommunications - Good Knowledge in 3GPP and picture
Engineering or Industries and Min 5 TCP/IP Concepts include the Latest - Ability to analyze
other relevant years on NOC/SOC Technology 5G and Cloud and make decisions
degress as Leader/Service networking Fundamental - Priority scale & Time
Demarcation)
- Good Knowledge about KPI and management skill
KQI concepts - Communication and
- Familiar with performance presentation skills
monitoring tools for All services - Good English (both
(Voice, Data, OTT) and Ticketing written and verbal)
System - Ability to work in
- Familiar with network/service teams and have a
incident and problem management multitasking skill
- Good understanding of - Ability to work under
intermediate / advance level data pressure
analysis
- Intermediate level in operate MS
Excel and MS Power Point
3 SOC Data 3- Bachelor degree Having experience 7 - Advance with CS and/or PS - Ability to see
Analytical and person Telecommunication years on Network problem on a bigger
Business office / IT / Electrical Telecommunications - Good Knowledge in 3GPP and picture
Insight hour Engineering or Industries and Min 5 TCP/IP Concepts include the Latest - Ability to analyze
other relevant years on NOC/SOC Technology 5G and Cloud and make decisions
degress as Leader/Service networking Fundamental - Priority scale & Time
Demarcation)
- Good Knowledge about KPI and management skill
KQI concepts - Communication and
- Familiar with performance presentation skills
monitoring tools for All services - Good English (both
(Voice, Data, OTT) and Ticketing written and verbal)
System - Ability to work in
- Familiar with network/service teams and have a
incident and problem management multitasking skill
- Good understanding of - Ability to work under
intermediate / advance level data pressure
analysis
- Advance level in operate MS Excel
and MS Power Point.
- Having knowlegde in programing
language
- Advance level in statistic

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 4 Project 1- Bachelor degree Having experience - Well knowlegde in ITIL & eTOM - Ability to manage and - PMP
manager person Telecommunication 10 years on framework lead a team certificate
office / IT / Electrical Startegic Industries - Strong knowledge on project delivery - Ability to see problem
hour Engineering or and project management on a bigger picture
other relevant - Ability to analyze and
degress make decisions
- Priority scale & Time
management skill
- Communication and
presentation skills
- Good English (both
written and verbal)
- Ability to work in teams
and have a multitasking
skill
- Ability to work under
pressure

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 [PARTNER COMPANY LOGO]
Title ANNEX 2D – MINIMUM REQUIREMENT KEY Date [DATE]
PERSONNEL AND VENDOR’S ORGANISATION Print date
CHART AND RESOURCE MANAGEMENT PLAN

Author [NAME] Version [VERSION]

Status

Project Organization:

Lead Resource High Level Activities

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 [PARTNER COMPANY LOGO]
Title ANNEX 2D – MINIMUM REQUIREMENT KEY Date [DATE]
PERSONNEL AND VENDOR’S ORGANISATION Print date
CHART AND RESOURCE MANAGEMENT PLAN

Author [NAME] Version [VERSION]

Status

ROLE DESCRIPTIONS:

Role Responsibility
please please describe
specify
please please describe
specify
please please describe
specify

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