PROJECT ON

CUSTOMER SATISFACTION
REGARDING

TATA TUBE’S DIVISION
JAMSHEDPUR

Submitted to: Mr. Shivkant Vishwakarma Sales(O&E) Manager

Date of submission-13/07/2011

ACKNOWLEDGEMENT
After the successful accomplishment of a project , it is the first and foremost duty of researcher to acknowledge the motivating guiding and supporting factors which led him/her to prepare analyze and finish the project report. In this context, I would like to express my special acknowledgement and deep regards to Mr. IBRAR KHAN Sales co-ordinate. I express my profound sense of gratitude to Mr. Gautam Ghosh who granted me to do my project work in Tubes Division of Tata Steel. I am greatly indebted to Mr. S.K.Vishwakarma, Sr.Manager(SalesOE) under whose guidance and supervision I completed my project. I also thank the employees, officers and the supervisors of the company who without any hesitation gave me the details which I required during the project. They have given their valuable time to complete my project on time. I also thank the safety department for their kind co-operation. I also thank the placement coordinator of my college and my faculty incharge for allowing me to do the project in such a renowned company. Last but not the least, Sincere thanks and heartiest gratification goes to my parents and friends whose best wishes accompanied me and inspired us during my project.

CONTENTS
1. 2. 3. 4. 5. 6. 7. 8.

INTRODUCTION ORGANIZATIONAL PROFILE PRODUCT OF TUBE DIVISION OVERVIEW OF TUBE DIVISION PRECISION TUBES MANUFACTURING PROCESS CR & ERW PLANT METHODOLOGY a. Research Objectives b. Research design c. Scaling Techniques d. Sampling e. Questionaries & Data Collection DATA ANALYSIS & INTERPRETATIONS SWOT ANALYSIS LIMITATION OF STUDY FINDINGS SUGGESTION/RECOMMENDATIONS BIBLOGRAPHY

9.

10. 11. 12. 13. 14.

INTRODUCTION

State of the art technology The Tubes SBU has embraced the culture of business excellence reflected through a leading presence across several lines of business. It was the outcome of a joint venture between Tata Steel and Stewarts & Lloyds of UK. the Indian Tube Company merged with Tata Steel to form the Tata Steel-Tubes Division. In 1985. Boiler and General Engineering segments .000 mt . sold under the brand name of “Tata Pipes” Structural Tubes – for the construction segment. The Tubes SBU manufactures commercial. The SBU has a network of sales offices across the country with the marketing headquarters in Kolkata to provide better customer service. with expansion plans on the anvil. structural and precision tubes at its Jamshedpur plant. involving up-gradation of the plant.A new dimension in steel tube technology opened up in India in the early 50’s – with the establishment of the India Tube Company (ITC). on the 17th. sold under the brand name of “Tata Structura” Precision Tubes – for the Auto. A high degree of customization has been achieved through a comprehensive plant modernization program. technology and process control. The Tubes Strategic Business Unit (SBU) today is a leading manufacturer of welded pipes and tubes in the country with an annual production capacity of around 4.00. December 1954. Lines of business The three main lines of business are – Commercial Tubes – for the conveyance segments.

Business unit of tata tubes .

00. The works situated at Jamshedpur has the following plants: . U. on the 17th of December 1954. They are the only manufacture to house two different process under one roof. U. Being the first in India to manufacture tubes they adopted the best technology from Germany.A.000 tonnes.000 tubes. with expansion plans on the avail. is a leading manufacturer of welded pipes and tubes in the country with an annual production capacity of around. The Tube Strategic Business Unit (SBU). They are the largest tube manufacture in India with an annual capacity of 2. The SBU has a network of sales offices across the country with the marketing headquarters in Kolkata to provide better customer service. 50.ORGANIZATIONAL PROFILE OF TUBES DIVISION A new dimension in steel tube technology opened up in India in the early 50’s – with the establishment of the Indian Tube Company Limited(ITC). It was the outcome of a joint venture between Tata Steel and Stewarts and Lloyds of UK. the Indian Tube Company merged with Tata Steel to form the Tata Steel – Tubes Division.. structural and precision tubes at its Jamshedpur – Tubes Division plant. The Tubes Division manufactures commercial.K and Italy. today. In 1985. 4.S.

Hydrodeliveries formed Tubes. • Availability galvanized pipes through replenishment • Plumbing solutions • Customized deliveries ERWAs. square and circular Hollow Sections • • • • Turnkey Solutions Customized products and deliveries Knowledge Dissemination Application support Delivery mechanism Direct and retail distribution network Precision Tubes • • • Auto Boiler General Engineering Direct and service centre network. Web portal .Products. • Full Kit Boiler delivery • Web based orders • Early Vendors involvement Rectangular.Cold Drawn products and Tube.welded • VMI Tubes. Normalized • Customized Tubes . Services & Solutions at Jamshedpur at the following Plants: Market segment Conveyance Tubes Sub-segment • • • Plumbing Irrigation Process Product Key services & solutions Black pipes. Web portal Structural Tubes • • • • Architectural Industrial General Engineering Infrastructural Direct and business development partners.

. U. Tubes SBU is operating under the specific guidelines laid down by the corporate. quality control forms an integral part of production going straight back to the steel making stage. 14001 and 18001 for the entire business.S. . and Australia and have won government awards for export performance. Currently there is no government regulation with respect to climate change. Business is governed by various regulation/standards as enumerated in . They pioneered the export of steel tubes to West Asia. They have the most advanced and comprehensive quality control system to produce tubes for various national and international standard.A. equipment in the line with the SBUs safety and climate change policy. Equipment and Facilities Over the last 5 years the SBU has transformed itself into one of the most modem tube making facilities in country in the country with latest technology. The SBU I certificated to TS 16949 for the precision Tubes business and ISO 9001. South East Asia. Tubes Division.Technologies.

PRODUCTS OF TUBE DIVISIONS  MS Black Pipe  Galvanized pipe  RHS/SHS/circular section  Auto (erw) tube  Auto(cew)  Boiler tube Auto (erw & cew) tube -> .

.

> .Boiler tube .

A revamped Tubes SBU Operations at Jamshedpur .

British Steel decides to disinvest outside. 1983. 2011 .F. 1955. 2006 .Long term relationship established with OEM’s. U.Second pilger leg added to increase seamless plant capacity. 2004.Alpha Shear and Induction Wield added.Completed 50 years of Tube making in India.Rollout of CVM initiative. CST for key OEs.T.2” PTM (Precision Tube Mill) added to ERW. Launch of Structura Studio’s in Kolkata/Hyderabad/Guwahati. Shares offered to TISCO. 1994.CR (cold rolling) and ERW (electrical resistance wield) plant started. 1966. 2009 .Amalgamation of TATA STEEL and I.II added.K. QCDDM reviews & Tie-up & rate contract with vendors of Bharti Infratel. 1967.High Frequency Induction Wield (HFIW) Mill started.M.Seamless plant obsolete in January. 1985. . to from TATA STEEL TUBE DIVISION. 1959.Seamless rehabilitation project.Increased share of Business with key OEM’s.Formation of the erstwhile India Tube Company Ltd by TATA STEEL and STEWARTS and LOYDS Of U.ERW modernization.M.AN OVERVIEW OF TUBES DIVISION Important Milestones: 1953.Commissioning of the F.MILL (FRETZ MOON). 1998.Arrangement by TISCO and India Tube Company for conversion of Strips into tubes. 1990.K. 1975. 1957. 1981.C. 1977. Service level improvement.Seamless plant goes on stream.

00mm Cold Drawn Tubes from 15mm to 105mm OD with thickness range of 1. multi roll straightener. multi head tube cutting and packaging system Bright annealing furnace – fully automatic roller hearth furnace with provision for Normalizing. auto dip and temperature control Shock Absorber and Telescopic Front Fork customized tube cutting line to suit customer’s length specification Enhanced surface quality of dawn tube through use of reactive oil with bright annealed tubes Strength of Tata Precision Tubes Weld quality In house steel raw material with typical high fatigue strength properties Capability to supply high strength tubes with high ductility Capability to offer ERW / CEW tubes with low tolerances on OD and thickness Bright normalized surface requirements on request TS 16949 certified and recognized as “Self Certified Boiler Tube and Pipe Manufacturer” under Indian Boiler Regulations In house R&D integrated with resources across Tata Steel group Strength of Tata Steel in the Hydroforming Business In-house Tube and steel making facilities.0mm to 5.30mm OD with thickness range of 1.000 tonnes per annum. thereby extending the Precision Tubes range to 114.PRECISION TUBES The Precision Tubes plant has added a new 4inch Mill from OTO Mills to its existing 2inch and 3 inch mills. Key features of the 4 inch new Precision Tubes Mill The new mill is powered by world class technology from OTO Mills. NDT.75mm to 114. Availability of customized steel grades. .50mm to 6. Annealing and Tempering Matching surface treatment facility with tube transporter. Boltzmann and MAIR Research ERW range from 31. LOI Thermo process.50mm Advanced coolant filtration and Solid State Welder for consistency in weld and controlled internal bead Fully integrated Cold Draw line with high speed cold draw bench.3 Outer Diameter and 6mm thickness with a combined capacity of 90.

A DIAGRAM OF PT MILLS . Access to data base & experience on Hydro forming process and component design of Tata Steel Europe Hyfo & Tata Steel Europe RD&T.In-house Hydro forming expertise with Tata Steel Europe R & D capability including simulation tools and expertise Complete solution to OE from Conceptual design to Prototyping and final supply of component.

MANUFACTURING PROCESS Tata Pipes-Idler Tubes production process begins with slitting of wide Steel Hot Rolled Coils to the width required for the .

continues with speed and temperature control during the HFIW process and is followed by non-destructive eddy current testing directly after welding.production of customer specific section dimensions. After this the external excess weld bead is removed and the tube then passes through a set of shaping rolls where it is shaped to its final form. It starts with slitting the strip edges. Quality Control The quality of our product is controlled during the manufacturing process. exactly sized to the required dimensions followed by cutting to the desired length and bundling in a fully automatic process. The converging strip edges of this round tube are squeezed together and welded using high frequency induction welding. The slit coil is then fed through the mill and is shaped into a round tube by a series of forming coils. . Off-line drift and flattening tests are conducted after this – all as per ISO 9000:2002 quality management system.

80mm OD from colled rolled strips. The hot rolled strips from Hot Rolling Mill are slit in required width in TRL and outside sources and are stored in Coil yard . Cold rolling is cold rolling is initially passing the strip between two sets of rolls which exert pressure on the strip for reducing its thickness and obtaining desired s Surface finish and thickness.60mm-5. Hence. The 4Hi mill reduces the strip thickness to 30-75% according to customer’s requirements. size and surface finish required for the end product.70mm-50. These slit strips are supplied in coil forms to ERW Mills.70mm to 50. The tubes with smaller wall thickness are produced for mechanical and automobile application. The plant comprising a 4Hi and a 2Hi mill produces cold rolled strips for tube making. to restore ductility.50mm Tube cut length 3000-9000mm . the cold rolled strips are annealed. After rolling in 2Hi mill the strips are slit into required width as per rolling program.CR&ERW PLANT Cold Rolling Mill:Cold Rolling Mill was commissioned in the year 1957. Annealed coils are sent to 2Hi mill obtaining the final temper. The cold rolled strips get work hardened and are unsuitable for tube making.80mm OD Strip thickness 0. The pickled coils are then taken to 4Hi reversing mill for cold rolling.The coil is then pickled in hot dilute sulphuric acid to remove the scale adhering to the surface and then washed in a water tank and lubricated in oil tank. OPERATIONAL PARAMETERS: Range of production 12. 2” PTM(Precision Tube Mill) This mill was installed in 1993 for cold forming and welding various types of round tubes of 12.

the welding process has been changed to HFIW (High Frequency Induction Welding) process for obtaining superior weld but the name of the still carries as it was.20mm O.60mm-6. 3” ERW(Electric Resistance Welding ) MILL The ERW commissioned in the year 1957 for manufacturing precision tubes with very close dimensional tolerances and better surface finish. Initially the tubes were welded by electric resistance welding process. Automobile . Air Heater.PROCESS: Forming mill consists of vertical and horizontal roll stands and are used for continuous forming of strips into tabular shape. PROCESS PARAMETERS Range of Product 12.D 0.00mm THICKNESS Raw Materials Specification Cold Rolled Strips ASTM-A214-HEAT Exchanger. Boiler.70mm-76. But since 1975. Furnitures. condenser tubes IS-3074-Automobile Purposes BS-1717-Cycle Tubes BS-3059-Boiler & Super Heating Tubes BS-1775-Mechanical and General Engineering Purposes Application Cycle. General Engineering . The strip is formed into a round shape at the break down stand and this shape is held by the side roll and fin pass section where the top portion of both sides are pressed together into a tabular configuration.

920˙ͨ depending upon the requirement of the specification and end use. The continuous is then cooled to ambient temperature by coolant sprays.Customers Telco. Escorts. Suzuki. The build up of the material along the weld line as a result of welding . Bhel. the tubes are subjected to normalizing. Hero Honda. straightened and automatically cut off to the required length without stopping the mill. ABL Durgapur. PROCESS: Strips from CR mill are the feed stock of manufacturing of ERW tubes. The process of normalizing is carried out in a roller hearth furnace at temperature ranging between 850˙ͨ .D. TVS. Normalizing restores the grain structure. A squeeze roll assembly operated under controlled pressure effects welding.inspected oiled packed and finally dispatched to warehouses or customers. These abutting edges are then heated to the required welding temperature by means of high frequency induction coil. A change occurs in the metallurgical structure during the HFIW process of tubes making. bead. cut to length. Bajaj Auto. Normalizing is also essential for achieving the desired level of mechanical properties such as hardness. Bultmann and MAIR Research .D. thus making the tubes. The mill consists of a series of rolls which form the strip progressively into a tabular form by centre forming with abutting edges. WIL. The strip edges are then trimmed to prepare edges suitable for welding.yield strength and tensile strength. The strips are leveled and the ends are cut square to enable the welding of the coils and to end to form an endless length of strips for maintaining continuity of the mill. Key features of the 4 inch new Precision Tubes Mill • The new mill is powered by world class technology from OTO Mills. & I. both on the outside and inside of the tubes is then removed in the form of O. thereby ensuring stress relieving of the tubes. LOI Thermoprocess. The tubes are than straightened. Thermax. Whenever called for to remove the metallurgical differences between the weld zone and the rest of the tubes. hydraucally tested upto 3000 psi. passes through a series of sizing rolls and in line NDT unit.

• • ERW range from 31.0mm to 5. multi head tube cutting and packaging system Bright annealing furnace – fully automatic roller hearth furnace with provision for Normalising.30mm OD with thickness range of 1. NDT.50mm to 6. multi roll straightener. auto dip and temperature control Shock Absorber and Telescopic Front Fork customized tube cutting line to suit customer’s length specification Enhanced surface quality of dawn tube through use of reactive oil with bright annealed tubes Strength of Tata Precision Tubes • • • • • • • Weld quality In house steel raw material with typical high fatigue strength properties Capability to supply high strength tubes with high ductility Capability to offer ERW / CEW tubes with low tolerances on OD and thickness Bright normalized surface requirements on request TS 16949 certified and recognized as “Self Certified Boiler Tube and Pipe Manufacturer” under Indian Boiler Regulations In house R&D integrated with resources across Tata Steel group .75mm to 114.50mm • • • • • • Advanced coolant filtration and Solid State Welder for consistency in weld and controlled internal bead Fully integrated Cold Draw line with high speed cold draw bench. Annealing and Tempering Matching surface treatment facility with tube transporter.00mm Cold Drawn Tubes from 15mm to 105mm OD with thickness range of 1.

 QUESTIONNAIRE & DATA COLLECTION.  SCALING TECHNIQUE.METHODOLOGY RESEARCH OBJECTIVE.  .  RESEARCH DESIGN.  SAMPLING.

2. 3. To access the market share of TATA Tubes (STP). Customer views on TATA Tubes vice-versa the other important brands in the market on some important performance variables. The objective behind the research was to know customers perceptions about TATA Tubes regarding quality. easy access and other related aspects. . The research was conducted to know customers rating of different performance variables and how it can be improved. The research was conducted to know the important factors a customer takes into account while purchasing a STP Tube. service.RESEARCH OBJECTIVES The objectives of the research were as follows :1. The research was conducted to find out the market share of TATA Tubes (STP) and also the market share of other major brands. To analyze various factors affecting customer behavior regarding STP Tubes.

Source’s of Information’s a. The data related to the sale & promotion of Tata Tube was obtained from the report of accounts department. 2. The brochure contained the information size in which the Tata Tube is available in light.B) in which Tata Tubes (STP) are available. b. iii. c. What are the different brands of STP Tubes available in the market. a. What is the variable a customer takes into account while purchasing a STP Tube. How many retailers are there in Jamshedpur who stock STP Tubes. Types of Information’s Required. d. the different specification of the Tube and the mill in which they are produced. . Primary Source- i.RESEARCH DESIGN 1. What are the different size (N. b. e. ii. What are the various factors on which the performance of Tata Tube can be rated. medium & heavy category. Secondary Source – The information regarding the various size in which the Tata Tube are available was retrieved from the STP BROCHURE. The various factors on which the customer can rate the performance of Tata Tube were available from the customer feedback report of 2009-2010.

Again the weights used were 5. The Five Point Scale was.3. An unstructured interview was taken of the officers in the sales office to know about the strategies related to incentive schemes. Poor. 1. 2. Very good 3. SCALING TECHNIQUES Scaling techniques was used to find out which variable is important/unimportant for the customer while purchasing a STP tube. 2. 4.3. 1. Excellent 4. promotions & targets set for the dealers. Good. A pilot survey was conducted in Jamshedpur to know the various variable/factor which a customer takes into account while purchasing a STP Tube. Another scale was developed for the dealer to rate the performance level of the Tata Tube on different aspects.2. 5. The respondent was asked to indicate on a 5 point numerical scale the degree to which they feel a certain variables is important while purchasing a STP Tube. A pilot survey was also conducted to know the various retailer who stock STP Tube’s.1 respectively. iii. Important 3. For our purpose we use the Likert Scale. The respondents were asked to rate on this scale the various factors. Extremely Important 4. Fair. . Extremely Unimportant. Does not make any difference. The weight used was 5.1 respectively. ii.i. The scale was 5.2. Unimportant. warehousing. 4.

The questionnaire consisted of structured and direct form of questions. It offers maximum control over interviewing and information content. The advantage of using questionnaire is its versatility. . Thus the sample consisted of 45 retailers spread throughout Jamshedpur. The questionnaire used for our purpose contained eighteen questions probing into different aspect of PT TUBES .SAMPLING Sampling is a the part of the population which is selected for obtaining the necessary information according to the pilot survey conducted there were 55 retailer in Jamshedpur who dealt in with STP tubes out of those 50 there were 10 retailer who did not always stocked STP tubes. A questionnaire uses a structured standardized format of data collection to record verbal responses to question. The whole population was taken as a sample for survey as the size of the population was small. . Therefore the population reduced to only 45. QUESTIONNAIRE & DATA COLLECTION In a survey mode of data collection Questionnaire is a popular means of data collection instrument. Since same questions are put before all respondent in the same order. Respondent can be probed on a wide diversity of issue y questioning.

Do you estimate your next year’s demand for precision tubes as compared to this year? . Q. Is your demand for precision tubes constant for the last three years? DEMAND YES NO Interpretation: From the above analysis we can say 43% customers of Tata Tubes demands are constant for last three years.DATA ANALYSIS AND INTERPRETATION Q. 57% customers demand are increasing for last three years. However.

57% customers are said that their demand of precision tubes will be equal as this year but same number of customers don’t estimate their demand.86% customers estimate their demand of precision tubes will be higher as compare to this year. According to you what are the various precision tube manufacturing companies? Manufacturing companies TATA STEEL BHUSHAN STEEL TI ATLAS BUNDY Frequency 5 2 2 1 1 .Estim Deamnd ate Equal Higher Don't estim ate Interpretation: Only 28. Meanwhile. 42. Q.

Q. a few customer knows about ATLAS and BUNDY as a tubes manufacturer.Manufacturing Companies Interpretation: Most of customers know TATA STEEL & BHUSHAN STEEL as a largest manufacturing of tubes and TI too Even if. Would you prefer Tata precision tubes over those manufactured by other companies? .

71% customers prefer Tata precision tubes over other brand of tubes but 14. They are unhappy with the availability of Tata tubes.29% customers like to prefer other brand of tubes over Tata tubes. Q. .moderate price and brand assurance. why do you prefer Tata precision tubes? Point for preference High quality Easy availability Moderate price Payment term Brand assurance Frequency 5 3 5 4 4 Interpretation: Maximum people who prefer Tata tubes over other brands said that they prefer Tata tubes because of high quality .Interpretation: 85.

. The reasons are as follows: 1. why do you not prefer Tata precision tubes? Points for unlike Poor quality High price Payment term Order fulfillment time Frequency 1 0 3 6 Interpretation: Those people who prefer other brands of tubes they reveal two reasons for their unlike of Tata tubes. Tata takes time to deliver the order.Q. Don’t fulfillment the order on time. Payment term is complicated. 2. In other words.

5= excellent . Q.P. How can Tata Steel(Tube Division) increase its marketshare in the precision Tube market? Points Competitive price Better quality Incentive schemes Better order fulfillment time Credit terms Rank 5 4 1 3 2 Interpretation: Most people said that Tata tubes can enhance its market share by competitive price and better quality.Q. Ranks are in order of 1= poor.5=Excellent) . Rate the following companies on a scale of 1-5 on the parameters mentioned below(1=poor.S. They have ranked maximum 5 for C. & minimum 1 for I.

43% people go with TATA STEEL for poor availability. However. Interpretation: In order to availability 71.57% people go with BHUSHAN STEEL for good quality .43% people go with TATA for better quality and 28.57% go with BHUSHAN STEEL for . many people not decided the quality level of TI. 28. That’s they don’t go with TI.Interpretation: 71.

financial position of the company. SWOT ANALYSIS SWOT ANALYSIS is done to know the strength . . location of the company. WEAKNESS:As being the oldest company in the steel sector it has worked upon all its weakness and formed rules & policies to overcome any weakness or problem which the company may face in future in advance. weakness. quality of the product policies of the company to meet any situation. oppurtunities & threats of any companies.satisfy in availability and 14. so as such as there is no weakness of the company & it is happy organization without any any weakness and problem. determined and trained of the workforce of the company.29% go with TI for good on availability. The SWOT analysis of Tata Tubes Divisions is as follows:STRENGTH:        The The The The The The The The brand name of company. investor of the company. reputation of the company in the market.

The study was restricted to certain specific areas of Jamshedpur which may not seem to present the general picture of product. it can diversify into the production of new steel products.All the dealers and industrial user of Jamshedpur were not covered because of constraints of time. LIMITATIONS OF THE STUDY . . • USA’s decision to give subsidy to its steel industry.considering the mammoth size of the market the sample size was probably inadequate as covering each and every department.OPPORTUNITY :• Due to strong and well known brand name. . THREATS:• Competition from other steel producing sector. • Automation is possible in all the departments. • The closing down of various coal mines.Respondents unwillingness to provide adequate information were consequent upon time constraints and personal inconveniences. which was at geographical disparate location.sampling errors might have crept in and attempt is made to minimize them. .Since the topic was sensitive the industrial users were very reluctant to talk about it. was not feasible. • The ever changing technologies. .Since the topic was very vast and difficult it was not possible to touch each and every aspect of the topic in a short period of time.Sampling and non. . . .

. 11. 12. Out of total annual requirement of 7500 tons(approx). Duplication. TI and Bhushan are giving tough competition. m has the highest demand. 9. . 500 tons(approx) is not produced by TATA tubes. brand name and moderate price. TATA steel Tubes Division lacks wider range of products as compare to its competitors. Total annual requirement of precision tubes in Jamshedpur is 7500 tones(approx) annually. 4. Outer diameter (OD) 101.6mm. weight and length of pipes should be corrected. 2. 50mm. 6.There is a very strong relationship between tata tubes and tata motors. TATA Steel Tubes Division dominates in Jamshedpur market. Ancillary agrees that TATA TUBES is of high quality than other steel tubes. 3. Less range of products and order fulfillment time is the major problem which the customers of TATA tubes are facing. 8. 10.FINDINGS 1. TATA tubes do not manufacture many such dimensions which are in great demand in Jamshedpur. Ancillaries of TATA Motors do not give much importance to brand image. 7. 13. 81mm. 5. Tata Tubes are mostly preferred in the market because of their superior quality.

The training system can be made more effective to improve the working skill’s of the employees. . so it should to continue to function in the same way. 15. 17. 16. Tata motors based on their brands change the schedule of different sizes. so as to give them maximum benefit & so extend in the market more firmly. debts. Tata motors plays big role in sorting out issues of supplying details. Several types joint initiatives has been taken between tubes and tata motors. SUGGESTIONS / RECOMMENDATIONS As the company has not any problem. Tata motors gives production schedule to tata tubes. so as to meet the international standards.14. The company should expand its market by adding new customers to its existing customers. The quality if the product should be further improved. It should revise its policy time to time for its employee’s. and debtors.

 Tube annual business plan.businessworld.tatasteel.Bibliography Reference -> BOOKS  Marketing Management by Philips Kotler Magazines  Tata tubes news letter.com     THANK YOU ***** .  TBEM Application WEBLIOGRAPHY www.com www.com www.google.tatatubes.com www.

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