FAQs For UDID Training V1.0 11

Unique Disability ID
Training Manual
“Unique ID for Person with Disabilities” project is being implemented with a view of
creating a National Database for PwDs, and to issue a Unique Disability Identity Card to
each person with disabilities.
FAQs
Revision History
Version # Revision By Revision Approved By Remarks
Date
1.0 Syamala Sharma Piyush Thakker Initial Copy
Priyank Ranpura
Mayur Panchal
Page 2 of 189
Table of Contents….
1 Introduction .............................................................................9
2 FAQs for Print Agency ............................................................. 10
2.1 How to export UDID card received for printing? ............................................................ 10
2.2 How to send UDID cards for printing? ............................................................................ 11
2.3 Can I send multiple records for printing? ....................................................................... 12
2.4 What is process for dispatching UDID cards? ................................................................. 15
3 FAQs for Desktop Application ................................................. 18

3.1 How does UDID Desktop app work? ............................................................................... 18
3.2 How to Upload Data to Server? ...................................................................................... 19
3.3 How to download data? .................................................................................................. 21
3.4 How to correct data before upload to server? ............................................................... 23
3.5 How to verify entered application data? ........................................................................ 25
3.6 How do we know uploaded data is uploaded successfully? ........................................... 27
3.7 How we can make changes in uploaded data? ............................................................... 27
3.8 How do we know that, which data has been uploaded successfully and which are still
pending? .......................................................................................................................... 27
3.9 How we can have status of each application when Status asked by UDID applicant?... 28
3.10 How we can get password in case of we did not received any email form UDID
department?.................................................................................................................... 28
3.11 How to change Picture of applicant once captured by video camera? .......................... 28
3.12 I am not able to make login to system even I have correct password ........................... 31
3.13 I am not able to upload data to server ........................................................................... 31
3.14 I am not able to tale print of receipt ............................................................................... 32
3.15 I am not able to scan documents .................................................................................... 32
3.16 I am not able to take picture of Applicants ..................................................................... 32
3.17 Why am I unable to edit/access menu after login? ........................................................ 32
3.18 Can I delete a particular record? ..................................................................................... 33
3.19 How should I renew my contract? .................................................................................. 33
3.20 Who is an Operator and what are his/her qualifications? .............................................. 33
4 FAQs for Web Application....................................................... 34

4.1 How to access website information? .............................................................................. 34
Page 3 of 189
4.2 What are procedures to get it? What I should do in order to get UDID card? ............... 34
4.3 Who create users for states? How to get access for web portal? .................................. 34
4.4 Who create users at district level? What are access and permission they are allowed?
......................................................................................................................................... 35
4.5 Who are Dealing Officers? What is their duty? .............................................................. 35
4.6 Who is assessment specialist? ........................................................................................ 35
4.7 Who are medical board/ board specialist? What are their duties? ............................... 35
4.8 How to create user for Desktop Application? ................................................................. 35
4.9 How can I create user for Print Agency? / How to create Print Agency? ....................... 37
4.10 How to manage Staff/Employees? .................................................................................. 42
4.10.1 Add Staff ........................................................................................................ 43
4.11 How to create user and assign rights? ............................................................................ 44
4.12 How can I publish content on website? .......................................................................... 48
4.13 How can I change banners on website?.......................................................................... 50
4.14 How to manage State/UT? .............................................................................................. 52
4.14.1 Add State ....................................................................................................... 53
4.14.2 Edit State ....................................................................................................... 54
4.15 How to manage Districts? ............................................................................................... 55
4.15.1 Add District .................................................................................................... 56
4.16 How to Manage City/Sub District /Tehsils? .................................................................... 57
4.16.1 Edit City / Sub Districts / Tehsils ................................................................... 58
4.17 How to manage Village/Blocks? ...................................................................................... 59
4.17.1 Add Village / Block......................................................................................... 60
4.18 How to manage Identify Proof? /How can I mark specific authenticated document as
Identity proof?................................................................................................................. 61
4.18.1 Add Identity Proof ......................................................................................... 62
4.18.2 Edit Identity Proof ......................................................................................... 62
4.18.3 Delete Identity Proof ..................................................................................... 63
4.19 How can I manage educational qualifications? .............................................................. 63
4.19.1 Add Educational Qualification ....................................................................... 65
4.19.2 Edit Educational Qualification ....................................................................... 65
4.19.3 Delete Educational Qualification .................................................................. 65
4.20 How can I manage Medical camp information? ............................................................. 67
Page 4 of 189
4.20.1 Add Medical Camp ........................................................................................ 68
4.20.2 Edit Medical Camp ........................................................................................ 69
4.20.3 Delete Medical Camp .................................................................................... 69
4.21 How can I manage disability type?.................................................................................. 71
4.21.1 Add Disability Type ........................................................................................ 71
4.21.2 Edit Disability Type ........................................................................................ 73
4.21.3 Delete Disability Type .................................................................................... 73
4.22 How can I manage specialties? ....................................................................................... 74
4.22.1 Assign Specialist ............................................................................................ 75
4.23 How can I manage states/UTs ID other than specified? ................................................. 79
4.23.1 Add Other State /UTs ID ................................................................................ 80
4.23.2 Edit Other State/UTs ID ................................................................................. 80
4.23.3 Delete Other State/UTs ID ............................................................................ 81
4.24 How can I manage Nature of specific document? .......................................................... 82
4.24.1 Add Nature of Document .............................................................................. 83
4.24.2 Edit Nature of Document .............................................................................. 84
4.24.3 Delete Nature of Document .......................................................................... 85
4.25 How can I manage Desktop users? How can I manage data entry operators? .............. 85
4.25.1 Add Desktop User .......................................................................................... 87
4.25.2 Edit Desktop User .......................................................................................... 88
4.25.3 Delete Desktop User ..................................................................................... 88
4.26 How to add PwD application from backend? ................................................................. 89
4.27 How to add PwD application from frontend? ................................................................. 97
4.27.1 Personal Details ............................................................................................. 98
4.27.1.1 Disability Details ............................................................................................... 103

4.27.1.2 Employment Details ......................................................................................... 104
4.27.1.3 Identity Details ................................................................................................. 105
4.28 Can I digitize manually filled UDID application? ........................................................... 107
4.29 How can I verify digitized application? ......................................................................... 114
4.30 Can I view list of all PwD applications? ......................................................................... 115
4.31 Can I view list of all canceled applications? .................................................................. 118
4.32 Is there any process to generate certificate for digitized /migrated application? ....... 119
Page 5 of 189
4.33 How can I verify PwD application? ................................................................................ 120
4.34 How can I verify migration application? ....................................................................... 121
4.35 What is approval process for PwD application? ........................................................... 122
4.36 How can I assign a specialist to specific group/ application? ....................................... 122
4.36.1 Assign Specialist .......................................................................................... 123
4.37 How can I record the assessment? ............................................................................... 128
4.37.1 View Application ......................................................................................... 129
4.37.2 Assessment .................................................................................................. 132
4.38 How can I assign a medical board to PWD application? ............................................... 133
4.39 How can I approve/update recommendation?............................................................. 134
4.40 How to generate disability certificate? ......................................................................... 136
4.40.1 Download Disability Certificate ................................................................... 137
4.41 How to download disability certificate? ....................................................................... 140
4.42 What is process to send the UDID card application to Print Agency? .......................... 142
4.43 What is process to apply for lost card for frontend user? ............................................ 144
4.44 What is process to fill/view/ review lost card for administrator? ................................ 146
4.44.1 Preview ........................................................................................................ 147
4.44.2 Send to export list ....................................................................................... 148
4.44.3 Reject ........................................................................................................... 148
4.45 What is process for UDID card renewal? ...................................................................... 148
4.46 Can I reject the application for lost card? If yes, then how? ........................................ 151
4.46.1 Reject ........................................................................................................... 152
4.47 How can I approve application received for lost card? ................................................ 152
4.47.1 Preview ........................................................................................................ 153
4.47.2 Send to export list ....................................................................................... 153
4.48 How to surrender UDID card? ....................................................................................... 153
4.49 How to create board specialist profile? ........................................................................ 155
4.49.1 Add Board Specialist .................................................................................... 156
4.50 How to form a board? ................................................................................................... 157
4.51 How to manage hospital data? ..................................................................................... 158
4.51.1 Add Hospital ................................................................................................ 160
4.52 What I can do after login to PwD dashboard? .............................................................. 161
Page 6 of 189
4.53 How to apply for disability certificate and how I can get UDID Card? How to track my
application? ................................................................................................................... 164
4.54 How to change password? How to reset users account? ............................................. 164
4.55 How to manage schemes and benefits? ....................................................................... 166
4.55.1 Add Disability Scheme ................................................................................. 167
4.55.2 Edit Disability Scheme ................................................................................. 169
4.55.3 Delete Disability Scheme ............................................................................. 170
4.56 How to how to find the nearest medical authority?..................................................... 172
4.57 How I can register any complaint? ................................................................................ 174
4.58 How I can download my disability certificate and UDID Card? .................................... 176
4.59 What are reports accessible to State users? ................................................................. 177
4.59.1 Application Report ...................................................................................... 177
4.59.2 Medical Camp Report .................................................................................. 180
4.59.3 Organization report ..................................................................................... 180
4.59.4 Staff Report ................................................................................................. 182
4.59.5 UDID Cards Report ...................................................................................... 184
4.60 How can desktop agency user change the password of Data Operator Users? ........... 185
5 Miscellaneous-FAQs ............................................................. 187

5.1 How does UDID Web app work? ................................................................................... 187
5.2 What Languages are supported? .................................................................................. 187
5.3 Who is a Verifier? .......................................................................................................... 187
5.4 What are the responsibilities of a Verifier? .................................................................. 187
5.5 Who can apply for the disability card and certificate? ................................................. 187
5.6 How Can I know about the specialist assigned to me for assessment? What should I
need to do after assessment? ....................................................................................... 187
5.7 I am having disability certificate so what I should do? ................................................. 188
5.8 Who is Issuing medical authority? Who is District Social Welfare Officer?.................. 188
5.9 What if the UDID card does not get delivered to a Resident? ...................................... 188
5.10 What can the Resident do if there are spelling mistakes / other demographic error in
his/her UDID Card?........................................................................................................ 188
5.11 What are the UDID Guidelines for Verification that the Verifier must keep in mind while
verifying the Documents? ............................................................................................. 188
5.12 Are EAs allowed to sub-contract Enrolment Work? ..................................................... 189
5.13 What are the Activities that an EA performs during Enrolment Stage? ....................... 189
Page 7 of 189
5.14 In how much time UDID card delivered to a resident after dispatched? ..................... 189
5.15 Does the print of UDID Card and Certificate is valid? ................................................... 189
5.16 How a PwD gets benefited through UDID applications? .............................................. 189
5.17 How can desktop agency user renew his contract?...................................................... 189
5.18 Who is an Operator and what are his/her qualifications?............................................ 189
5.19 How to upload data to Online Issuing Medical Authority Dashboard? ........................ 189
Page 8 of 189
1 Introduction
With the motive of maintaining the national Centralized Database for the Persons
with Disability, Government has developed the website to issue a Unique ID Card
for persons with Disabilities.
Administrator users at Local level, District Level, State level and National will be able
to view the pupils records as per given rights. This document demonstrates on how
to manage and maintain the website content, generate reports. Document
addresses the queries raised by various user levels for smooth operation of the
application at given point of time.
Care is taken to explain each functionality with step wise illustration and flow.
Page 9 of 189
2 FAQs for Print Agency
2.1 How to export UDID card received for printing?
Print agency will be able to export the Records/application received for printing,
print and dispatch the same.
Organizations with role as “Printing Agency” will be able to print the UDID cards.
To export UDID card received for printing go to:

STEP: 1
Select PwD Applications >> Export UDID Card
Click to
export
Records sent
for printing
Figure ‎2-1
Records will be displayed with following column headings:
 DID Number
 Name
 Date of Birth
 Gender
 Application Type
Page 10 of 189
 Application Status
 Action
o Click button to view the card
STEP: 2
 Check the checkbox to select the record and click

button to export the records to excel format
 Exported records / cards will be sent for printing, see How to send UDID
cards for printing?
2.2 How to send UDID cards for printing?

To send UDID cards for printing go to:
STEP: 1
Select PwD Applications >> Export UDID Card
Click to
export
Records sent
for printing
Figure ‎2-2
 DID Number
 Name
Page 11 of 189
 Date of Birth
 Gender
 Action
STEP: 2
 Check the checkbox to select the record and click

button to export the records to excel format
 Exported records / cards will be sent for printing
2.3 Can I send multiple records for printing?

Yes, You can multiple records for printing. Go to:
STEP: 1
Select PwD Applications >> Print UDID Card
Click to print
Records sent
for printing
Figure ‎2-3
Page 12 of 189
 DID Number
 Name
 Date of Birth
 Gender
 Action
STEP: 2
 Check the checkbox to select multiple records and click

button to print UDID Cards.
 System displays message on successful print
Figure ‎2-4
 Printed cards will be dispatched to the applicants, registered address for

communication, See Dispatch Process
Page 13 of 189
Page 14 of 189
2.4 What is process for dispatching UDID cards?
To dispatch UDID cards follow this process by going to:
STEP: 1
Select PwD Applications >> Dispatch UDID Card
Click to
dispatch
Records sent
for printing
Figure ‎2-5
 DID Number
Page 15 of 189
 Name
 Date of Birth
 Gender
 Action
STEP: 2
 Check the checkbox to select the record and click button

to dispatch UDID Cards
Enter dispatch date,

dispatch though & dispatch
reference number
Click to
dispatch
Figure ‎2-6
 Enter dispatch date

 Enter dispatch through (courier / post)
 Enter dispatch reference number
 Click button to dispatch the records
Page 16 of 189
 System displays message on successful dispatch
Figure ‎2-7
Page 17 of 189
3 FAQs for Desktop Application
Table below explains the Role Based Access to Desktop Application:
Feature ROLE
Desktop Admin Data Entry Operator
Enrolment list YES YES
Download Data YES NO
Upload Applications YES NO
Settings YES YES
New Enrolment NO YES
Lost Card NO YES
Care Renewal NO YES
3.1 How does UDID Desktop app work?

 UDID Desktop Application is exclusively designed for remote locations
where the internet connectivity is not there. Desktop Administrators can
download the Exe link for the application and install the same on Desktop
system. Refer, Installation Guide.
 Administrators can download latest changes in Web DB and can Upload
the applications keyed-in by Data Entry operators.
 Data Entry Operators can enter the PwD Applications in offline mode by
collecting the details from applicants. After entering the applications, they
can view and verify the same. Verified applications can be Uploaded by
Desktop Administrator to sync with Web Database.
 Data Entry Operator can fill the form for Lost Card and UDID Card Renewal
Application.
 Desktop application provides facility to configure webcam, scanner, and
printer devices for smooth operation.
Page 18 of 189
3.2 How to Upload Data to Server?
Click to synchronize the desktop application data (PwD

Applications entered at Medical Camp) with Web Portal Data through Web Service.
Click here to Upload
Figure ‎3-1
 Click to Update the master data
Page 19 of 189
Figure ‎3-2
Application displays message on successful synchronization.
Figure ‎3-3
Page 20 of 189
3.3 How to download data?
To upload data to server follow these steps:
STEP: 1
Login with administrator credentials:
After station code generation, the application automatically starts master data
sync process as shown below:
If not then you can manually, start downloading data by selecting

button on top right corner of the screen:
Figure ‎3-4
Page 21 of 189
 Click button to proceed with download:
 Download process begins….
 System displays message on successful download, see image blow:
Figure ‎3-5
1) Click button
Page 22 of 189
3.4 How to correct data before upload to server?
Login with administrator or DEO (Data Entry Operator rights) then follow the
following steps:
STEP: 1
 Click on top right panel

 Application list will be displayed
STEP: 2
Figure ‎3-6
 Select Application and click (edit) icon on PwD listing screen.

 Application will be displayed in edit mode
Page 23 of 189
Figure ‎3-7
 Edit required information and Save

 Application displays message on successful save
Page 24 of 189
Click to Print
Receipt
Figure ‎3-8
 Click to print the receipt
3.5 How to verify entered application data?

STEP: 1
 Click on top right panel

 Application list will be displayed
Page 25 of 189
Figure ‎3-9
 Select application(s) to verify by checking the checkbox
 Click to verify selected applications
Figure ‎3-10
 Application displays message on successful verification
Page 26 of 189
3.6 How do we know uploaded data is uploaded successfully?
Application displays message on successful synchronization.
Figure ‎3-11
3.7 How we can make changes in uploaded data?

No, you cannot make any changes to data after upload. Not even Desktop
Application administrator can edit the data.
Only super administrator of Web application will be able to edit data after upload.
3.8 How do we know that, which data has been uploaded

successfully and which are still pending?
Remaining list of records/applications on upload application screen will be
pending for upload after Upload Data action.
See the screen below:
Page 27 of 189
Figure ‎3-12
3.9 How we can have status of each application when Status

asked by UDID applicant?
You can find the status of the applicant through web application only.
Contact your administrator!!
3.10 How we can get password in case of we did not received

any email form UDID department?
Contact your administrator!!
3.11 How to change Picture of applicant once captured by

video camera?
Only Data Entry Operator user will be able to add new enrolment data.
Either Admin or DEO (Data Entry Operator) will be able to edit photo image of the
applicant.
Page 28 of 189
STEP 1:
Go to dashboard and click button from top menu to edit the record:
Figure ‎3-13
Figure ‎3-14
STEP 2:
Page 29 of 189
Click to upload PwD’s Photo image from folder
Figure ‎3-15
Page 30 of 189
Figure ‎3-16
3.12 I am not able to make login to system even I have correct

password
Contact you administrator
3.13 I am not able to upload data to server

Check following points:
1) Check internet connectivity

2) Only administrator can upload data
3) If any error message, contact your administrator
Page 31 of 189
3.14 I am not able to tale print of receipt
1) Check printer connectivity (physical)

2) Ensure that printer is installed on your PC
3.15 I am not able to scan documents

1) Check scanner connectivity (physical)

2) Ensure that scanner is installed on your PC and you have configured it
through UDID settings screen
3.16 I am not able to take picture of Applicants

1) Check webcam connectivity (physical)

2) Ensure that webcam is installed on your PC and you have configured it
through UDID settings screen
3.17 Why am I unable to edit/access menu after login?

Data must be uploaded on regular basis. If data is not uploaded data since last
seven days from specific data entry operator’s desk, then the menu will be
disabled and cannot operate after login.
Only administrator can upload the data. After that DEO (Data Entry Operator) can
operate.
For more information contact your administrator.
NOTE: ONLY ADMINISTRATOR CAN UPLOAD DATA.
Page 32 of 189
3.18 Can I delete a particular record?
No provision to delete a record for Now.
3.19 How should I renew my contract?

He can contact to state or district nodal officer/ social welfare office/ CMO Office
to renew the contract.
3.20 Who is an Operator and what are his/her qualifications?

 Not specific but should be computer literate.
Page 33 of 189
4 FAQs for Web Application
4.1 How to access website information?
URL: swavlambancard.gov.in
 Guest users will be able to register to apply for UDID card.

 Guest users (without registration can apply for Lost Card and Renewal of
UDID card). Registered applicants can login to access various features such
as Schemes, download forms/applications/download receipts, download
E-UDID card, and download E-Certificate.
 Logged in applicant can update personal profile.
4.2 What are procedures to get it? What I should do in order

to get UDID card?
 You need to fill the UDID card application with proper information online.
 Once the application is verified and approved, it is assigned to a specialist
for further verification.
 Visit Specialist for assessment and submit the assessment to CMO.
 After CMOs approval you will receive the Certificate ( you can download E-
Certificate)
 UDID card will be dispatched to registered correspondence address for via
post.
 You can even download E-UDID card after login.
4.3 Who create users for states? How to get access for web
portal?
National admin creates state users; user receives email with login details
(username and password).
Page 34 of 189
4.4 Who create users at district level? What are access and
permission they are allowed?
State Level User will be able to create users at District level.
District level users can create users within district as Local Admin / Local Users.
4.5 Who are Dealing Officers? What is their duty?

Dealing Officers are the local users, created by either national/state/district
users.
Their responsibility may vary as per assigned role.
4.6 Who is assessment specialist?

Government Medical Practitioners, who are deputed on the task of assessing the
applicants for disability.
4.7 Who are medical board/ board specialist? What are their
duties?
Medical Board is formed by a group of Medical Officers and Specialists. Medical
Board recommends assessed applicants for Disability.
4.8 How to create user for Desktop Application?

Login with Administrator credentials
To create user for desktop application go to:
Dashboard >> Manage Desktop Users >> Add Agency/ Offices/Vendor >> Login with
Administrator credentials
Page 35 of 189
Figure ‎4-1
Enter following detail:
 Select State/UTs Name, District Name, City / Sub District/ Tehsil Name and
Village / Block Name
 Enter Vendor name
 Enter STD Code
 Enter Contact Number
 Enter Contact Person
 Enter Email Id
 Enter Mobile Number, VAT /TIN Number, and PAN Number
 Specify Address
 Contract Start Date and Contract End Date from
Page 36 of 189
 Check checkbox to mark Desktop User as
Active
 Click button to save the record
4.9 How can I create user for Print Agency? / How to create
Print Agency?
To create user for Print Agency follow the following steps:
STEP 1:
go to Dashboard >> manage operations >> Add Organization
The following screen will appear:
Page 37 of 189
Figure ‎4-2
Enter following information for organization:
 Implementation Level
 Organization Name
 STD Code
 Contact Number
Page 38 of 189
 Contact Person
 Email
 Address
 State Name
 District Name
 City / Sub District / Tehsil Name
 Village / Block Name
 Pin code
 STD Code
 Fax Number
 STD Code
 Helpline Number
 Click button to save the detail
STEP 2:
Go to Dashboard >> Role Management >>Add Role
Page 39 of 189
Add Role Related
information
Figure ‎4-3
Enter following information to add new role:
 Role Code
 Role Name – enter name
 Implementation Level- Select implementation level
Figure ‎4-4
 User Type- select user type from dropdown list
Page 40 of 189
Figure ‎4-5
 State/UT – select state / UT from dropdown list. You can select all
/multiple values
Figure ‎4-6
 Organization Name- select organization name from dropdown list. You can
select all /multiple values
Figure ‎4-7
 Status (Active / In Active)- Check checkbox to

mark role as Active
Page 41 of 189
 Click button to save the record. Added role will be displayed
On Roles Listing page
 After creating the role, activity can be assigned to the role
4.10 How to manage Staff/Employees?

You can manage Staff/ Employees by selecting manage organizations from left
panel
Path: Select Manage Organizations from left panel:
Click to Add Staff

Profile
Staff List
Figure ‎4-8
Page 42 of 189
4.10.1 Add Staff
Add Staff
information
Figure ‎4-9
Page 43 of 189
 Employee Code – enter code

 Employee Name- enter employee name
 Designation- select employee designation
 Email- enter email id
 STD Code- specify STD code
 Contact Number- enter contact number
 Org. Reference- select organization reference
 Department- select department from dropdown list
 Address- enter address
 State Name- select State
 District Name – Select District name
 City / Sub District / Tehsil Name: Select City, Sub District, Tehsil Name
 Village / Block Name: select village / Block name
 Pin Code- enter Pin Code
 Check checkbox to mark department as

Active

 Saved record will be displayed on Staff Listing page
A user will be automatically created for new staff (Organization, Staff, Board Members,
Specialist) and login credentials with password are sent to the user via registered email.
User compulsorily has to change the password while login for the first time.
4.11 How to create user and assign rights?

To create user and assign rights follow the following steps:
Page 44 of 189
STEP 1:
go to Dashboard >> manage operations >> Add Organization
Enter Organizations
Detail
Figure ‎4-10
Enter following information for organization:
 Implementation Level
 Organization Name
Page 45 of 189
 STD Code
 Contact Number
 Contact Person
 Email
 Address
 State Name
 District Name
 Pin code
 STD Code
 Fax Number
 STD Code
 Helpline Number
STEP 2:
Go to Dashboard >> Role Management >>Add Role
Page 46 of 189
Add Role Related
information
Figure ‎4-11
Enter following information to add new role:
 Role Code
 Role Name – enter name
 Implementation Level- Select implementation level
Figure ‎4-12
 User Type- select user type from dropdown list

 Select State/UT
 Organization Name- select organization name from dropdown list
Page 47 of 189
mark role as Active
 Click button to save the record. Added role will be displayed

On Roles Listing page
 After creating the role, activity can be assigned to the role
4.12 How can I publish content on website?

To publish content on website go to dashboard and select the page you want to
publish and check checkbox.
If you do not check it you will not be able to publish the content on web page and
click button. See the screen below:
Page 48 of 189
Figure ‎4-13
When you click the frontend page of the website will show you the
content you have published
Page 49 of 189
Figure ‎4-14
4.13 How can I change banners on website?

To change the banner on website go to:
Dashboard >>Banner List
Banners on website can be managed from “Manage Banners” module.
Page 50 of 189
Click to Add New
Banners List Banner
Figure ‎4-15
Page 51 of 189
4.14 How to manage State/UT?
To manage State/UT go to Dashboard >>State/UTs List
Path: Select Manage State/UTs from left panel:
Click to Add
New State
List of States
Figure ‎4-16
State list will be displayed with following column headings:
 State/UTs Name
 Status
 Logo
 Actions – Edit State / Delete State
 Click to add new State
Page 52 of 189
4.14.1 Add State
Enter name of
the State
Check to mark
as “Active”
Figure ‎4-17
 Enter state name
 Check checkbox to mark specific state as

Active
 Click button to upload the logo for State or Union Territory
IMAGES OF JPG AND PNG WITH MAXIMUM SIZE 2 MB AND WIDTH AND HEIGHT 50
ALLOWED.
Page 53 of 189
4.14.2 Edit State
Edit Required
Information
Figure ‎4-18
 Select button to edit specific record. Selected record will be

displayed in edit mode
 Edit required information and click button
Page 54 of 189
4.15 How to manage Districts?
To manage district go to Dashboard >> District List
Click to Add New

District
List of Districts
Figure ‎4-19
Districts list will be displayed with following column headings:
 District name
 State name
 Status
 Actions – Edit District / Delete District
 Click button to add new district
Page 55 of 189
4.15.1 Add District
Enter district
Select State name
Check to mark
district as “Active”
Figure ‎4-20
Enter following information to add new district:
 Select state from dropdown list

 Enter district name
 Check checkbox to mark district as Active
Page 56 of 189
4.16 How to Manage City/Sub District /Tehsils?
To manage city go to Dashboard >>Manage City >> Sub Districts >> Tehsils
Click to Add
City/Sub District City/Sub
/ Tehsil List District /
Tehsil
Figure ‎4-21
Sub District / Tehsils list will be displayed with following column headings:
 City / Sub-District / Tehsil Name

 District Name
 State Name
 Status
 Actions- Edit / Delete
 Click to add new

 Add Sub District /Tehsil
Page 57 of 189
Select District
Select State
City/Sub District /
Tehsil name Check to mark as “Active”
Figure ‎4-22
Enter following detail to add Sub District / Tehsils:
 State Name - select state from dropdown

 District Name – select district from dropdown
 Enter City / Sub-District / Tehsil Name
 Status -Check checkbox to mark city/sub

district/tehsil as Active
4.16.1 Edit City / Sub Districts / Tehsils
Edit City/Sub district/Tehsil
Figure ‎4-23
Page 58 of 189
4.17 How to manage Village/Blocks?

To manage Village / Blocks, go to Dashboard >> Manage Village >> Blocks
Click to Add
Blocks / Wards
List of Blocks /
Wards
Figure ‎4-24
Blocks/Wards list will be displayed with following column headings:

 District Name
Page 59 of 189
 State Name
 Status
 Actions - Edit Blocks / Wards / Delete Blocks / Wards
 Click to Add Block / Ward

4.17.1 Add Village / Block
Select State, District &
City/Sub district/Tehsil
Enter village /
Block Name
Figure ‎4-25
 Select State Name

 Select District Name
 Select City / Sub District / Tehsil Name
 Enter Village / Block Name
 Status -Check checkbox to mark Village /

Block as Active
Page 60 of 189
4.18 How to manage Identify Proof? /How can I mark specific
authenticated document as Identity proof?
To manage identity proof, go to Dashboard and proof management form left
panel:
List of Identity
Proof
Figure ‎4-26
Identity Proof records will be displayed with following column headings:
 Identity Proof Name

 Status (Active / Inactive)
 Actions - Edit Identity Proof / Delete Identity Proof
 Click to Add Identity Proof
Page 61 of 189
4.18.1 Add Identity Proof
Check to mark
Add Identity Identity Proof
as “Active”
Figure ‎4-27
Enter the following:
 Identity Proof Name
 Check checkbox to mark identity proof as

Active

4.18.2 Edit Identity Proof
Edit required
Information
Figure ‎4-28

Page 62 of 189
4.18.3 Delete Identity Proof
Click to Delete
Figure ‎4-29
 Select button to delete specific record.

 System displays message on successful deletion
4.19 How can I manage educational qualifications?

To manage Education qualification go to Dashboard and select Education
Qualification management form left panel
Page 63 of 189
Educational
Qualifications
Figure ‎4-30
Educational Qualification list will be displayed with following column headings:
 Educational Qualification
 Status
 Actions - Edit Educational Qualification / Delete Educational Qualification
 Click to Add Educational Qualification
Page 64 of 189
4.19.1 Add Educational Qualification
Add Educational
Qualification
Figure ‎4-31
Enter the following:
 Educational Qualification
 Check checkbox to mark Educational

Qualification as Active
4.19.2 Edit Educational Qualification
Edit Educational
Qualification
Figure ‎4-32

4.19.3 Delete Educational Qualification
Page 65 of 189
Click to
Delete
Figure ‎4-33
 Select button to delete specific record. System displays message

to confirm deletion
Figure ‎4-34
 Click button to confirm deletion

Page 66 of 189
4.20 How can I manage Medical camp information?
To manage medical camp go to Dashboard and select Medical Camp
Management from left panel
Click to Add
Medical Camp
List of Medical
Camps
Figure ‎4-35
Medical Camp list will be displayed with following column headings:
 Camp Name
 Address
 State/UTs Name
 District Name
 Branch / Ward Name
 Start Date / Time
 End Date / Time
 Status
 Actions- Edit Medical Camp / Delete Medical Camp
Page 67 of 189
 Click to Add Medical Camp
4.20.1 Add Medical Camp
Add Medical
Camp Detail
Figure ‎4-36
Enter following detail to add new medical camp:
 Enter medical camp name

 Enter Address
 Select State/UTs Name, District Name, Village / Block
 Select Camp Start Date and Camp End Date from calendar
Page 68 of 189
 Select Camp Start Time and Camp End Time

mark medical camp as Active
4.20.2 Edit Medical Camp
Edit Medical
Camp Detail
Figure ‎4-37

4.20.3 Delete Medical Camp
Page 69 of 189
Click to Delete
Figure ‎4-38

Page 70 of 189
4.21 How can I manage disability type?
To manage disability type, go to Dashboard and select Disability Type
Management from the left Panel
Click to Add
Disability Type
List of Disability
Types
Figure ‎4-39
Disability type list will be displayed with following column headings:
 Disability Type
 Parent Disability
 Status
 Actions - Edit Disability Type / Delete Disability Type
 Click to Add Disability Type

4.21.1 Add Disability Type
Page 71 of 189
Add Disability
Type Detail
Figure ‎4-40
 Enter disability type

 Select parent disability type
 Check checkbox to mark disability type as

Active
Page 72 of 189
4.21.2 Edit Disability Type
Edit Disability
Type
Figure ‎4-41

4.21.3 Delete Disability Type
Click to Delete
Figure ‎4-42
Page 73 of 189
 Select button to delete specific record
4.22 How can I manage specialties?

You can manage Specialties by going to Dashboard and select Assign Specialist
from left panel
Click to Assign
Specialist to
Click to View PwD PwD
List of PwD
Application
Applications
Figure ‎4-43
Verified Applications will be displayed with following column headings:
 Enrolment No.
 Name of PwD
 Received Date
 Gender
 Actions – View / Assign Specialist
Page 74 of 189
4.22.1 Assign Specialist
Select disability,
Speciality, and
doctor
Figure ‎4-44
Select following detail to assign specialist to a PwD:
 Select Disabilities, Specialties and Doctor
 Click button to assign doctor to PwD

 System displays message on successful assignment
Page 75 of 189
Figure ‎4-45
Page 76 of 189
Figure ‎4-46
Page 77 of 189
Figure ‎4-47
 Click to print referral sheet to assigned specialist
Page 78 of 189
4.23 How can I manage states/UTs ID other than specified?
To manage states/UTs ID Other than specified go to Dashboard and select Other
State management from the left panel
Click to Add
Other
List of Other State/UT
States/UTs
Figure ‎4-48
Other State list will be displayed with following column headings:
 State Name
 Other State/UTs ID Name
 Status
 Actions - Edit Other State/UTs/ Delete Other State/UTs
 Click to Add Other State/UTs ID
Page 79 of 189
4.23.1 Add Other State /UTs ID
Add other state

Detail
Figure ‎4-49
 Select State / UTs Name from dropdown

 Enter Other State/UTs ID Name
 Status (Active / In Active) - Check checkbox to

mark Other State/UTs ID as Active

4.23.2 Edit Other State/UTs ID
Edit other state

Detail
Figure ‎4-50
Page 80 of 189

4.23.3 Delete Other State/UTs ID
Click to
Delete
Figure ‎4-51

Page 81 of 189
4.24 How can I manage Nature of specific document?
Path: Select Nature of Document from left panel:
Click to Add
List of Nature of
Nature of Document
Documents
Figure ‎4-52
Nature of Document list will be displayed with following column headings:
 Nature of Document
 Status
 Actions - Edit Nature of Document/ Delete Nature of Document
 Click to Add Nature of Document
Page 82 of 189
4.24.1 Add Nature of Document
Add Nature of
Document Detail
Figure ‎4-53
 Enter Nature of Document Name
 Status (Active / In Active) - Check checkbox to

mark Nature of Document as Active
Page 83 of 189
4.24.2 Edit Nature of Document
Edit Nature of
Document Detail
Figure ‎4-54

Page 84 of 189
4.24.3 Delete Nature of Document
Click to
Delete
Figure ‎4-55
4.25 How can I manage Desktop users? How can I manage data
entry operators?
To manage Desktop users go to Dashboard and select manage Desktop User from
left panel:
Page 85 of 189
Click to Add
List of Desktop Vendor
Vendors
Figure ‎4-56
Desktop Users list will be displayed with following column headings:
 Vendor Name
 Contact Number
 Email Id
 State/UTs Name
 District Name
 City/Sub District/Tehsil Name
 Village/Block Name
 Status
 Actions- Edit Desktop User / Delete Desktop User
 Click to Add Desktop User
Page 86 of 189
4.25.1 Add Desktop User
Enter Vendor
Information
Figure ‎4-57
 Select State/UTs Name, District Name, City / Sub District/ Tehsil Name and
Village / Block Name
 Enter Vendor name
 Enter STD Code
 Enter Contact Number
 Enter Contact Person
 Enter Email Id
 Enter Mobile Number, VAT /TIN Number, and PAN Number
 Specify Address
Page 87 of 189
 Contract Start Date and Contract End Date from
 Check checkbox to mark Desktop User as

Active

4.25.2 Edit Desktop User
Edit Vendor
Information
Figure ‎4-58

4.25.3 Delete Desktop User
Page 88 of 189
Click to
Delete
Figure ‎4-59

4.26 How to add PwD application from backend?

To add PwD application from backend, go to Dashboard and select Add PwD
Application from left panel
Page 89 of 189
Enter Personal
Detail
Figure ‎4-60
Select Language from:
Figure ‎4-61
Page 90 of 189
 Click button. Application will be filled in selected language too
apart from English
Enter Personal Details as explained below:
(All the fields with an Asterisk () are Mandatory)
 Applicant First Name

 Applicant Middle Name
 Applicant Surname
 Applicant Father's Name
 Applicant Mother's Name
 Date of Birth (DD/MM/YYYY)
 Age (Auto calculate based on date of birth)
 Gender
 Mobile Number
 E-Mail Id
 Mark of Identification
 Category
 Blood Group
 Marital Status
 Relation with PwD ( Person with Disability)
 Name of Guardian/Caretaker/Attendant
 Contact No. of Related Person
 Click to choose the image file for applicant’s photo
Images of format - jpeg, jpg, gif, and png with size 15 KB to 200 KB are allowed.
Page 91 of 189
 Click button to preview uploaded photo
 Click to upload signature thumbnail and click
to preview the Signature image
Enter Address for

Communication
Figure ‎4-62
Enter Address for Correspondence:
 Address Line 1, Address Line 2, and Address Line 3

 State / UTs
Page 92 of 189
 District
 City / Sub District / Tehsil
 Village / Block
 Pin code
 Nature of Document for Address Proof
 Click to upload proof of address

 thumbnail and click (Only jpeg, jpg and png with size 10 KB to 800 KB
allowed)
 Click button to preview uploaded document
Images of format - jpeg, jpg, and png with size 10 KB to 800 KB are allowed.
Page 93 of 189
Enter Permanent
Address & Educational
Qualification
Figure ‎4-63
 Click if the permanent address is same as address for

correspondence
 Else fill in the detail
 Enter Educational details by selecting the highest qualification and enter
class
Page 94 of 189
Enter Disability Detail &
select scheme
Figure ‎4-64
Enter following detail to fill in the disability information:
 Do you have disability certificate?: select option Yes/No
If option is YES then upload the Disability Certificate by selecting button
Only jpeg, jpg, and png with size 10 KB to 800 KB allowed
 Enter Sr. No./Registration No. of Certificate

 Specify Date of Issuance of Certificate (Date must be in DD/MM/YYYY
format)
 Select the Details of Issuing Authority from dropdown list
 Disability Percentage (%)
Page 95 of 189
 Specify disability Type
 Select option for “Disability Since”
 Disability By Birth (Year Only)
 Disability Since (Date of Birth will be considered)
 Select Disability Area from dropdown
 Enter Hospital Treating Disability
 Enter Pension Card Number
 Select disability scheme from dropdown
 Select Disability Due to from dropdown
Enter employment
Detail
Figure ‎4-65
Select following information regarding employment details:
 Select option employed/unemployed

 If employed, select occupation and personal annual income
 Select option under BPL/APL
 Select annual personal income
Page 96 of 189
Enter Identity
Detail
Figure ‎4-66
Enter identify details:
 Select identity proof from dropdown list

 Enter TIN, PAN and any other state Id
4.27 How to add PwD application from frontend?

To add PwD application from frontend users/applicants with disability need to fill
in the application. UDID Application has 4 major parts such as:
 Personal Details
 Disability Details
 Employment Details
 Identity Details
Page 97 of 189
4.27.1 Personal Details
Personal Details:
Enter Personal
Detail
Figure ‎4-67
Figure ‎4-68
Page 98 of 189
Click to select preferable regional language:
Figure ‎4-69
Select language and click button. Application form will be displayed in English
and selected language.
 Click on left panel to add personal details:


 E-Mail Id
 Date of Birth
 DD/MM/YYYY
 Gender
 Category
 Mobile Number
 Blood Group
Page 99 of 189
 Marital Status
 Pension Card
 Pension Detail
Address for Correspondence:
Page 100 of 189

Enter Address for
Communication
Figure ‎4-70
Enter following information for Address:

 State
 District
 Village / Block
 Pin code

allowed)
Page 101 of 189

Permanent Address & Education:
Enter Permanent Address &

Educational Qualification
Figure ‎4-71

correspondence
 Enter education details by selecting the highest qualification and enter
class
Page 102 of 189

4.27.1.1 Disability Details
Select from left panel:
Enter Disability
Detail
Figure ‎4-72

 Specify Date of Issuance of Certificate
Page 103 of 189

 Date must be in DD/MM/YYYY format
 Disability By Birth
 Disability Since
 Selected date should be in DD/MM/YYYY format
 Select treating Hospital
4.27.1.2 Employment Details
Enter Employment
Detail
Figure ‎4-73

Page 104 of 189

4.27.1.3 Identity Details
Enter Identity Detail
Figure ‎4-74
 Select Driving license number from dropdown list
 Click to select the proof of selected option

 Enter the Code as displayed
Page 105 of 189

 Check the checkbox for
 Click to view terms and conditions
 Click to submit or click to

discard the action.
Submitted form can be accessed by the Admin user, based on the rights at various levels
such as local, CMO, district, state and national levels.
Page 106 of 189

4.28 Can I digitize manually filled UDID application?
Yes, You can digitize manually filled UDID application.
Go to Dashboard and a select PwD Digitization from left panel
Figure ‎4-75
Select Language from:
Page 107 of 189

Figure ‎4-76
 Click button. Application will be filled in selected language too

apart from English

 E-Mail Id
 Date of Birth
 DD/MM/YYYY
 Gender
 Category
 Mobile Number
 Blood Group
 Marital Status
Page 108 of 189

Enter Address for

Communication
Figure ‎4-77
Enter Address for Correspondence:
Page 109 of 189

 State/UTs
 District
 Village / Block
 Pin code

allowed)
Page 110 of 189

Enter Permanent Address &
Educational Qualification
Figure ‎4-78

correspondence
 Enter Educational details by selecting the highest qualification and enter
class
Page 111 of 189

Enter Disability
Detail
Figure ‎4-79

 Specify Date of Issuance of Certificate (Date must be in DD/MM/YYYY
format)
 Disability By Birth (Year Only)
Page 112 of 189

 Disability Since (Date of Birth will be considered)
 Enter Hospital Treating Disability
 Enter Pension Card Number
 Select disability scheme from dropdown
 Select Disability Due to from dropdown
Enter
employment
Detail
Figure ‎4-80

Enter Identity
Detail
Figure ‎4-81
 Select Driving license number from dropdown list
 Click to select the proof of selected option
Page 113 of 189

4.29 How can I verify digitized application?

To verify digitized application go to Dashboard and select verify PwD Digitization
Application from left panel
Figure ‎4-82
Digitized PwD applications will be displayed with following column headings:
 Enrolment Number
 Name of PWD
 Received Date
 Gender
 Action – View / Verify
o Click to view digitized application
o Click to verify the application
Page 114 of 189

 Click to send the application for recommendation
4.30 Can I view list of all PwD applications?

Yes, You can view list of all PwD applications
Figure ‎4-83
You can view all PWD applications in list mode. You can View or Edit the same by
selecting or buttons respectively.
Page 115 of 189

Select to view application.
View PwD Application
Figure ‎4-84
Page 116 of 189

Figure ‎4-85
Figure ‎4-86
Page 117 of 189

Figure ‎4-87
4.31 Can I view list of all canceled applications?

Yes, to view list of all canceled applications go to dashboard and select View
Canceled PwD application from left panel
Figure ‎4-88
List of cancelled applications will be displayed. You can view the same by selecting
button.
Page 118 of 189

4.32 Is there any process to generate certificate for digitized
/migrated application?
Yes, go to Dashboard and select Generate Certificate for Digitized / Migrated
Application form left panel
Figure ‎4-89
You can generate certificate for Digitized or Migrated Applications.
 Click to view the application
 Click to download disability certificate
Page 119 of 189

4.33 How can I verify PwD application?
To verify PwD application, go to Dashboard and select Verify Application from left
panel.
Verify PwD Application allows you to view and edit the Application.
PwD
Application list Click to Click to
View verify
Figure ‎4-90
You can either View / verify by selecting / buttons respectively.
Page 120 of 189

4.34 How can I verify migration application?
To Verify PwD migration application
Figure ‎4-91
Migrated PwD applications will be displayed with following column headings:
 Name of PwD
 Received Date
 Gender
 Action – View / Verify
o Click to view digitized application
Page 121 of 189

o Click to verify the application
4.35 What is approval process for PwD application?

To approve application go to Dashboard >> Verify Application >> Person with
Disability Profile
Click to approve the application. System displays message as shown
below:
Message on
Approval
Figure ‎4-92
4.36 How can I assign a specialist to specific group/

application?
To assign specialist to specific group or application go to Dashboard and select
specialist from the left panel
Page 122 of 189

Click to Assign
Specialist to
Click to View PwD PwD
List of PwD
Application
Applications
Figure ‎4-93
Verified Applications will be displayed with following column headings:
 Enrolment No.
 Name of PwD
 Received Date
 Gender
 Actions – View / Assign Specialist
4.36.1 Assign Specialist
Page 123 of 189

Select disability,
Speciality, and
doctor
Figure ‎4-94
Select following detail to assign specialist to a PwD:
 Select Disabilities, Specialties and Doctor
 Click button to assign doctor to PwD

 System displays message on successful assignment
Page 124 of 189

Figure ‎4-95
Page 125 of 189

Figure ‎4-96
Page 126 of 189

Figure ‎4-97
 Click to print referral sheet to assigned specialist
Page 127 of 189

4.37 How can I record the assessment?
To record the assessment, go to Dashboard select update assessment from left
panel:
Click to View PwD Select to Assess

Application
Figure ‎4-98
PwD records will be displayed with following column headings for assessment:
 Enrolment No.
 Name of PwD
 Received Date
 Gender
 Actions – View / Assessment
Page 128 of 189

4.37.1 View Application
Figure ‎4-99
Page 129 of 189

Figure ‎4-100
Figure ‎4-101
Page 130 of 189

Figure ‎4-102
 Click to print the Referral Sheet
Figure ‎4-103
Page 131 of 189

4.37.2 Assessment
Enter
Assessment
Figure ‎4-104
Select the following:
 Disability Type
 Sub Type
 Affected Part
 Diagnosis
Page 132 of 189

 Remark
 Click button to add assessment
4.38 How can I assign a medical board to PWD application?

To assign medical board to PwD application go to Dashboard and select assign
medical board to PwD from left panel.
Click to Assign Medical

Board to PwD Application
Figure ‎4-105
PwD Applications will be displayed with following column headings:
 Enrolment No.
 Name of PwD
 Received Date
 Gender
 Actions –Click to view the application-View PwD
 Click to assign medical board-Assign Medical Board
 Click to update assessment
Page 133 of 189

4.39 How can I approve/update recommendation?
To update recommendation go to dashboard >> PwD Application Board Details
>>Update Medical Board Recommendations
Add
Recommendation
Figure ‎4-106
Page 134 of 189

Figure ‎4-107
Enter Assessment:
 Disability in Percent
 Disability Percent in words
 Disability condition
 Permanent/Temporary
 Reassessment Require
 Reassessment Review Year
 Reassessment Review Month
 Remarks
 Click to save
Page 135 of 189

Figure ‎4-108
 You can update the recommendation by selecting
button
 Or you can assign specialist by selecting button
4.40 How to generate disability certificate?

To generate disability certificate go to Dashboard and select Generate Disability
Certificate from left panel.
Page 136 of 189

Click to Generate
Disability Certificate
Figure ‎4-109
PwD applications will be displayed with following column headings:
 Enrolment No.
 Name of PwD
 Received Date
 Gender
 Actions – View / Download Disability Certificate
4.40.1 Download Disability Certificate
Page 137 of 189

 Click to download Certificate
Please verify JAVA is installed and configured on your system, if not please download
and install from Link: Java Link
It is Mandatory to attach Digital Certificate Dongle while Generate Digital Certificate.
It is Mandatory to use Window OS (Operating system) with Firefox and IE Browsers only
while Filing case details in Application. (NOTE: Please do not use Chrome Browser or
other Browsers).
If you have Multiple Signature Certificates are installed in your system, then kindly
clicking on Cancel" button of "Select smartcard" popup window to continue further
process.
Figure ‎4-110
Page 138 of 189

Figure ‎4-111
Page 139 of 189

4.41 How to download disability certificate?
To download disability certificate go to Dashboard select Generate Disability
Certificate from left panel.
 Click to download Certificate
Please verify JAVA is installed and configured on your system, if not please download
and install from Link: Java Link
It is Mandatory to attach Digital Certificate Dongle while Generate Digital Certificate.
It is Mandatory to use Window OS (Operating system) with Firefox and IE Browsers only
while Filing case details in Application. (NOTE: Please do not use Chrome Browser or
other Browsers).
If you have Multiple Signature Certificates are installed in your system, then kindly
clicking on Cancel" button of "Select smartcard" popup window to continue further
process.
Figure ‎4-112
Page 140 of 189

Figure ‎4-113
Page 141 of 189

4.42 What is process to send the UDID card application to Print
Agency?
You can process all UDID card requests to print agency for printing by selecting:
Path: Select Export and Share with Print Agency from left panel:
 You can search records by specifying the dates and action type:
o Select From Date and To Date
o Select Action from dropdown list
o Click button to fetch the records to send to print the UDID

card ( to send to Print Agency)
Click to
Preview
Figure ‎4-114
Searched records (PwD applications) will be displayed with following column

headings:
 Enrolment No.
 Name
 Date of Birth
 Gender
Page 142 of 189

 Status
 Action – Preview
 Click to preview the application
Preview
Figure ‎4-115
Select
applications
Select Click to send

printing
agency
Figure ‎4-116
 Check the checkbox to select records. Select Printing agency
Page 143 of 189

 And click to send selected Applications to print
agency to print UDID cards
 System displays message on successful export
NOTE:
PRINTING AGENCY WILL PRINT THE CARDS AND DISPATCHES TO APPLICANTS .
ONLY ORGANIZATIONS WITH PRINTING AGENCY ROLE CAN PRINT THE CARDS.
4.43 What is process to apply for lost card for frontend user?
Individuals can request for new UDID card in case if it is lost by attaching a copy
of FIR:
See the steps below:
Step: 1
Go To Home page and select “Apply for Lost UDID card”
Figure ‎4-117
Page 144 of 189

Enter details:
Enter either ‘UDID Card

Number’ or ‘Enrolment
number’
Figure ‎4-118
 Person with disability/guardian can either enter UDID card number or

enrolment number to report Lost Card detail:
 Need to select date of birth in DD/MM/YYYY format from calendar( )
 A Click button submits Lost Card report to Department of

Empowerment of Persons with Disabilities
 Persons details will be fetched and displayed as shown below:
Page 145 of 189

Figure ‎4-119
 User needs to select the button and upload “FIR” copy
 Enter the Captcha Code as displayed and click button to

submit the application for lost card
4.44 What is process to fill/view/ review lost card for

administrator?
Path Select PWD Applications >> List of Persons with Disabilities (Lost Card)
Applications submitted by the persons with disabilities for Lost Card, will be
displayed on Admin login with following column headings:
Page 146 of 189

Figure ‎4-120
You can search for specific record by enter enrolment number or can filter the records
by status:
 UDID Card Number
 Name
 Date of Birth
 Correspondence Address
 Actions / Status
 You can either preview, send to export list or simply reject the application
4.44.1 Preview
Page 147 of 189

 Click button for specific application to view the application on
Lost Card Applications listing page
 Application will be displayed in view mode
4.44.2 Send to export list
 Click button for specific application to export the

application to CSV on Lost Card Applications listing page
 Send to export list will send all applications to Send to Print option. ( this
will export and share with printing agency)
4.44.3 Reject
 Click button to reject specific application on Lost Card

Applications listing page
Note:
Exported details will be sent to the users with Print Agency Role (organzations).
4.45 What is process for UDID card renewal?

Individuals can request for renew of UDID card after its expiry date:
See the steps below:
Step: 1
Go To Home page and select “Apply for Disability Certificate Renewal”
Page 148 of 189

Figure ‎4-121
Page 149 of 189

Figure ‎4-122
Fill in details for renewal and submit the form.
Page 150 of 189

4.46 Can I reject the application for lost card? If yes, then how?
Yes, you can reject the application for lost card:
Figure ‎4-123
by status:
Page 151 of 189

 Name
 Date of Birth
4.46.1 Reject
 Click button to reject specific application on Lost Card

Applications listing page
4.47 How can I approve application received for lost card?

Figure ‎4-124
Page 152 of 189

by status:
 Name
 Date of Birth
4.47.1 Preview
 Click button for specific application to view the application on

Lost Card Applications listing page
 Application will be displayed in view mode
4.47.2 Send to export list
 Click button for specific application to export the

application to CSV on Lost Card Applications listing page
 Send to export list will send all applications to Send to Print option. ( this
will export and share with printing agency)
Note:
4.48 How to surrender UDID card?

Path: Select PwD Surrender from left panel:
Page 153 of 189

Figure ‎4-125
Received applications for UDID card surrender will be displayed with following column
headings:
 Application Number
 Reason
 Surrender- Select button to approve surrender. System

displays message to confirm surrender:
Figure ‎4-126
 Click button to confirm surrender

 System displays message on successful save
Page 154 of 189

Figure ‎4-127
4.49 How to create board specialist profile?

Path: Select Create Board Specialist Profile from left panel:
List of Board Click to Add

Members Board
Member
Figure ‎4-128
Board members list will be displayed with following column headings:
Page 155 of 189

 Member Name
 Email Address
 Contact No.
 Status
 Actions - Edit Board Member / Delete Board Member
 Click to Add Board Specialist

4.49.1 Add Board Specialist
Add Board
specialist detail
Figure ‎4-129
 Email Address
Page 156 of 189

 STD Code
 Contact No.
 Click button to upload signature image

 Windows ‘Open file’ dialog box opens. Select image file and click ‘OK’
 Status (Active / In Active)-Check checkbox to

mark department as Active
 Click button to save the record. System displays message on

successful save
4.50 How to form a board?

Path: Select Form a Board / Issuing Specialist from left panel:
List of Boards
Click to Add
Board
Figure ‎4-130
Boards’ list will be displayed with following column headings:
 Board/Issuing Specialist Name

 Status- Active/ Inactive
Page 157 of 189

 Click button to view issuing specialist
Figure ‎4-131
 Specialist name and whether chairperson or not will be displayed in pop-up

window
 Click to add new Medical

Board/Issuing Specialist
4.51 How to manage hospital data?

Path: Select Manage Hospitals from left panel:
Page 158 of 189

Click to Add
Hospital
List of Hospitals
Figure ‎4-132
Hospital list will be displayed with following column headings:
 Hospital name
 District name
 State/UTs name
 Village / Block name
 Status
 Actions- Edit Hospital / Delete Hospital
 Click to Add Hospital
Page 159 of 189

4.51.1 Add Hospital
Figure ‎4-133
 Select State/UTs name

 Select District name
 Select Village / Block name
 Enter Hospital name
 Enter Address
 Status -Check checkbox to mark hospital as

Active
Page 160 of 189

4.52 What I can do after login to PwD dashboard?
To Login enter the URL and press ENTER Key.
Admin Login screen opens:
Enter user
name &
password
Select Login
Type
Figure ‎4-134
Enter following information:
 Enter username
 Enter password
 Enter CAPTCHA code as shown/displayed
 Check checkbox, if you want your computer to

remember your credentials
 Click button to login as either website

admin or Desktop vendor
 Administrator’s Dashboard will be displayed:
Page 161 of 189

After Login, Dashboard will be displayed as shown below with various options:
Admin-
Dashboard
2
1 3
4
Summary
6
5
Figure ‎4-135
Description for the dashboard item is given in the table below:
Page 162 of 189

# Description
Total number of Desktop vendors

1
2
No. of Data Operators
3
Total Applications
4
Total applications rejected through medical camp
5
Total organizations
6
Total departments in all organizations
7
Total medical Boards
Administrator’s Dashboard displays following options on left panel:
 Organization Management
 User Management
 CMS Management
 Masters Management
 PwD Applications
 CMO
 Media Gallery
 Disability Scheme
 Reports
Page 163 of 189

 Logs
 Account Settings
 Update Profile
4.53 How to apply for disability certificate and how I can get
UDID Card? How to track my application?
To track your application you need to login into system and then
Figure ‎4-136
 select Track Enter Application Status from left panel

 Enter Enrolment /UDID/ Request Number
 click button
The message indicating "Your application current status: Submitted" will be displayed.
4.54 How to change password? How to reset users account?

To change password go to Dashboard and select "Change Password" from left
panel:
Page 164 of 189

Figure ‎4-137
 Enter old password, new password and re-enter new password
Page 165 of 189

Figure ‎4-138
4.55 How to manage schemes and benefits?

To manage disability Schemes go to dashboard and select Manage Disability
Schemes from left panel.
Click to Add
Disability
List of Disability Scheme
Schemes
Figure ‎4-139
Page 166 of 189

Disability Schemes list will be displayed with following column headings;
 State/UTs Name
 Scheme Name
 Disability Type
 Scheme Type
 Status
 Actions - Edit Disability Scheme / Delete Disability Scheme
 Click to Add Disability Scheme
4.55.1 Add Disability Scheme
Enter Disability
Scheme
Figure ‎4-140
Enter following information to add new scheme:
 State/UTs Name
 Scheme Name
 Scheme Type
Page 167 of 189

 Disability Type
 Check checkbox to mark disability scheme as

Active
Figure ‎4-141
Page 168 of 189

4.55.2 Edit Disability Scheme
 Select button on disability schemes listing page to edit specific

record. Selected record will be displayed in edit mode
Edit Disability
Scheme
Figure ‎4-142
 Edit required information and click button. System displays

message on successful update
Page 169 of 189

Figure ‎4-143
4.55.3 Delete Disability Scheme
Figure ‎4-144
 System prompts to confirm
 Click to confirm. System displays message on successful deletion
Page 170 of 189

Figure ‎4-145
Page 171 of 189

4.56 How to how to find the nearest medical authority?
Access the following screen from the home page click
button.
Figure ‎4-146
Page 172 of 189

Figure ‎4-147
Select State/UTs Name and District Name from dropdown menu
Page 173 of 189

and click button to find nearest medical authority.
4.57 How I can register any complaint?

To register any complaint, go to home page footer link "Help Desk.”
Figure ‎4-148
Enter the details and enter the code from the image and click to register
any complaint
Page 174 of 189

Figure ‎4-149
Page 175 of 189

4.58 How I can download my disability certificate and UDID
Card?
 Logon to the web portal using authenticated credentials:
 Select ‘My Account’ from top right corner of logged in screen:
 To download disability certificate and UDID card go to home and click
Figure ‎4-150
Page 176 of 189

4.59 What are reports accessible to State users?
The following reports are accessible to state users:
 Application reports
 Medical camp reports
 Organization reports
 Staff reports
 Dispatch reports
4.59.1 Application Report
To generate Application Report go to Dashboard and select Generate Reports

from left panel.
Figure ‎4-151
Click specific count to view the detail: OR specify the report parameters as shown
below:
Page 177 of 189

Figure ‎4-152
Click Export to CSV or Export to PDF to export to excel file or to pdf

respectively
Page 178 of 189

Figure ‎4-153
Page 179 of 189

4.59.2 Medical Camp Report
To generate medical camp report, go to Dashboard and select Generator

Medical Camp Report from left panel
Figure ‎4-154
 Select report parameters for Medical Camp Report and click
button to generate report.

4.59.3 Organization report
 To generate organization report, go to Dashboard and select Organization
Report from left panel
Figure ‎4-155
Page 180 of 189

 Select report parameters for Organization Reports details and click
button to generate export.

 Click Export to CSV or Export to PDF to export to excel file or to pdf
respectively
Figure ‎4-156
Page 181 of 189

4.59.4 Staff Report
To generate staff report go dashboard and select Generate Staff Report from
left Panel
Figure ‎4-157
button to generate export

respectively
Page 182 of 189

Figure ‎4-158
Page 183 of 189

4.59.5 UDID Cards Report
To generate card report, go to dashboard and select Generate Cards Report from
left Panel
Figure ‎4-159
button to generate export.
Figure ‎4-160
 Click count to view details:

respectively
Page 184 of 189

Figure ‎4-161
4.60 How can desktop agency user change the password of

Data Operator Users?
Step1:
 Logon to Web Application with Agency user credentials

 Select “Data Operator Management” from left panel
Figure ‎4-162
Page 185 of 189

 Existing Data Entry operators list will be displayed
 Click against the record for whom you want to change the
password
Figure ‎4-163
 Enter New Password

 Re-enter new password to confirm
 Click button to save new password
Page 186 of 189

5 Miscellaneous-FAQs
5.1 How does UDID Web app work?
 Online information for citizens. Application made available for disabled
persons
 Centralized data for registered users
 Facility to download E- Certificate for Disability and E- UDID Card
 Search functionality to reach to nearest Medical Office
 Apply for Lost Card , Facility to apply online for Renewal of Expired UDID
card
 Information regarding latest schemes for physically disabled persons
5.2 What Languages are supported?

 Website is in Hindi and English
 Application for UDID card can be entered in 11 Indian Languages
5.3 Who is a Verifier?

 District Officers and CMOs
5.4 What are the responsibilities of a Verifier?

 Responsible to verify the information furnished by the applicants is true
5.5 Who can apply for the disability card and certificate?
 Citizens of India with full/partial disability
5.6 How Can I know about the specialist assigned to me for

assessment? What should I need to do after assessment?
 You can know the status that a specialist is assigned to your application
after login and tract status after login
 You will receive an email with referral sheet
Page 187 of 189

 Or you can collect referral sheet from CMO
5.7 I am having disability certificate so what I should do?

 If anyone have disability certificate then he will apply online or through
medical camp choosing option “Yes I have disability Certificate” or get
UDID card directly by submitting a copy to desk officer of District Medical
Issuing authority. Assessment and Board review will not require for UDID
Card.
5.8 Who is Issuing medical authority? Who is District Social

Welfare Officer?
 Issuing Medical Authority is competent medical officer for a district
authorized to issue Disability Certificate (Eg CMO/CHMO/CDMO/Civil
Surgeon). District Social Welfare Officer is district level officer to handle
the Social Welfare / Social Justice department. Disability schemes are
provided by DSO.
5.9 What if the UDID card does not get delivered to a

Resident?
 He can collect from nearest Issuing Medical Authority who issue disability
certificate.
5.10 What can the Resident do if there are spelling mistakes /

other demographic error in his/her UDID Card?
 He can return the same to Issuing Medical Authority office for necessary
corrections.
5.11 What are the UDID Guidelines for Verification that the
Verifier must keep in mind while verifying the
Documents?
 All compulsory fields should be filled correctly. Data and Names, Parent
details should be matching as per submitted Address Proof. He must verify
photo, signature, and other documents presented before him.
Page 188 of 189

5.12 Are EAs allowed to sub-contract Enrolment Work?
 No Provision till now.
5.13 What are the Activities that an EA performs during

Enrolment Stage?
 Setup on the desktop are prepared by EA. Installation, Sync of master
data, desktop operator management and data upload are perform by EA.
5.14 In how much time UDID card delivered to a resident after

dispatched?
 We assume 6-7 working days or as per standard time by Indian Post.
5.15 Does the print of UDID Card and Certificate is valid?

 Yes its valid same as Aadhaar print works.
5.16 How a PwD gets benefited through UDID applications?

 He can search schemes, benefits. Also authentication of PwD gets verified
online.
5.17 How can desktop agency user renew his contract?

 He can contact to state or district nodal officer/ social welfare office/ CMO
Office to renew the contract.
5.18 Who is an Operator and what are his/her qualifications?

 Not specific but should be computer literate.
5.19 How to upload data to Online Issuing Medical Authority

Dashboard?
 Data once uploaded and sync by Desktop Agency User then it’s available
online.
Page 189 of 189

FAQs For UDID Training V1.0 11

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

FAQs For UDID Training V1.0 11

Uploaded by

Copyright:

Available Formats

Unique Disability ID

3 FAQs for Desktop Application ................................................. 18

4 FAQs for Web Application....................................................... 34

4.27.1.1 Disability Details ............................................................................................... 103

5 Miscellaneous-FAQs ............................................................. 187

To export UDID card received for printing go to:

Select PwD Applications >> Export UDID Card

Records will be displayed with following column headings:

o Click button to view the card

 Check the checkbox to select the record and click

2.2 How to send UDID cards for printing?

Select PwD Applications >> Export UDID Card

Records will be displayed with following column headings:

o Click button to view the card

 Check the checkbox to select the record and click

2.3 Can I send multiple records for printing?

Select PwD Applications >> Print UDID Card

o Click button to view the card

 Check the checkbox to select multiple records and click

 Printed cards will be dispatched to the applicants, registered address for

Select PwD Applications >> Dispatch UDID Card

Records will be displayed with following column headings:

o Click button to view the card

 Check the checkbox to select the record and click button

Enter dispatch date,

 Enter dispatch date

 Click button to dispatch the records

3.1 How does UDID Desktop app work?

Click to synchronize the desktop application data (PwD

Click here to Upload

 Click to Update the master data

Application displays message on successful synchronization.

If not then you can manually, start downloading data by selecting

 Click on top right panel

 Select Application and click (edit) icon on PwD listing screen.

 Edit required information and Save

 Click to print the receipt

3.5 How to verify entered application data?

 Click on top right panel

 Select application(s) to verify by checking the checkbox

 Click to verify selected applications

 Application displays message on successful verification

3.7 How we can make changes in uploaded data?

3.8 How do we know that, which data has been uploaded

3.9 How we can have status of each application when Status

3.10 How we can get password in case of we did not received

3.11 How to change Picture of applicant once captured by

3.12 I am not able to make login to system even I have correct

3.13 I am not able to upload data to server

1) Check internet connectivity

1) Check printer connectivity (physical)

3.15 I am not able to scan documents

1) Check scanner connectivity (physical)

3.16 I am not able to take picture of Applicants

1) Check webcam connectivity (physical)

3.17 Why am I unable to edit/access menu after login?

3.19 How should I renew my contract?

3.20 Who is an Operator and what are his/her qualifications?

 Guest users will be able to register to apply for UDID card.

4.2 What are procedures to get it? What I should do in order

4.5 Who are Dealing Officers? What is their duty?

4.6 Who is assessment specialist?

4.8 How to create user for Desktop Application?