chatbot > Top 5 questions for each stage of the guest journey

Top 5 questions for each

stage of the guest journey
Data 2020, HiJiffy

About HiJiffy

HiJiffy’s AI-powered chatbot and

communications platform are there
to help hotels increase direct
bookings and improve customer
care. HiJiffy solution centralizes,
automates and measures all
customer care activities for hotels
by integrating cutting-edge
technology in a simple, reliable and
robust platform. This allows hoteliers
to serve their guests better, faster
and at a reasonable cost.

Author: HiJiffy & Oaky

© oaky 2022, oaky.com

Leidseplein 1-3
1017 PR
Amsterdam
PRE-BOOKING

20.5% Closing periods / COVID-19

19.9% Info about the restaurants
15.5% Hotel contacts
9.8% Discounts, offers & partnerships
3.6% Weddings info
30.7% Other topics

DURING BOOKING

24.2% Meals plans

13.9% Parking
11.0% Kids clubs, playgrounds & entertainment
9.9% Room types and views
9.0% Pet policy
32.0% Other topics

PRE-ARRIVAL

26.0% Check-in time

22.6% COVID-19
9.6% Location & directions
9.4% Spa & wellness info
5.2% Bars & lounges
27.1% Other topics

IN-STAY

23,3% Book meals in the restaurant

21,8% Transfers Shuttles & car pick-up service
11,9% Breakfast info
7,0% Swimming pool info
5,9% Check-out info
30.1% Other topics