Warehouse Management Survey: Survey Instructions ‘Welcome tothe SAP War jouse Management Benchmarking Survey. Here ae afew tps belore you get started 4 Survey Structure: “The suey hae 6 main sections "Company Protie * Warahouse/tibaton Cena Prete ‘Key Petormsnce Ieesire “Hendenunt 2 costs Best Practices “The malay ofthe qunktsve questions ae includ inthe Key Perormanca Infor and Haadcount and Coste section; the remaining seein at mare quite and ganar sight fear f earl) You ean use ha eap dow mend athe tlt oF each page ta nargateeugh the suey, fo thergh othe dap down mer you ca also see a satus bar, icing i ee of comgieton, 2. Mandatory vs. Optional Questions: ‘tile the orl cuney may appest comple, and:may rquke sometime and eft to completa, only 2 fe questions ae tu mandatory. These quesions ate ated yh sed tert, ana they ae alluded in fe Ws! our Salons. You cancers an insite tenchrnking 2p based on answers to mantary questions only natal 3 more comolte anew wl veut in 2 mate meaningful benchmstking analysis 3. Online Gloseany: ‘An nine Glassa1y glossary is inplace to adres the mest common quastions. Ary term etglaina inte essary is aed in bold blue, the glossary ist canbe accessed by clicking ont hep buon next othe questi whet the em appears 4. Whatto do in case of ational questions: you ho aciional questions, plaace sand an orale benchmark ntact you ap.com, anda benchmarking team mambor wil 5. Survey Submission and Next Stops: ‘Once you have povided your sunay infenaticn, please go othe est page SURVEY SUBIIGSION 9 submit your euney. Asin, 6 ‘al reguire man dstny infostion to pauided ofr suey eras stats. benchraring eam momber lease YU "9 “alate your suney any, and lzcuss your benching vets wh ou Please vority our contact infrmation Personal Information Details (het Name: Fae ama [reompeny [Postion Tae (Business Era Aces [Business Phone uciness Athens oy: lh ‘Stee Pre[zo cose: Nl eos fCompany Profile Slessary 1. -Ploase () state the name of the companylivision you are comploting this survey —_ 2, applicable, please state the name af the division for which the suvey is being completed: 3. Please indicate which ofthe following functions best describes the role your business ently performs in the everall organization: (Wot headers © Comores haadsuatere Sharad senices contereertalzed pracaing center © Mantacturingvoperating unit (© iatbtion ant 4. “Please Indleate In what industyindusty seqment Is your company: 5, Please indicate which ofthe following best describes your ttle: ifother, plese specie [ 5. “Please indicate which currency you willbe using forthe monetary responses as part ofthis survey: 1. Please indicate the size of your business: (Please indicate figures forthe divistons'geayrophies in scope ONLY) “Annual Reveruns n Milonsy[ [Spering income in biians): [— Hof tosocites -— Warehouses / Distribution Centers Profile 18, Please estimate the numberof locations that you operate within each size category and include annual ‘volume of inbound and outhound shipments: ‘Annual ‘Annual wumber of inbound | Outbound Sieein Square Feet [oeations—Valume of | Volume t of sunt | Sit oon nema o00000 | [oom sonnei‘0. x. 8 4. 18, or mwuie I Total ee | | Please indicate your average space utlization rate ( * lease enter percentages as whole numbers): ub) lease estimate across your network, the kind of pleking/ warehousing operations that you do: (lotal should = 4003) aes Expected change in next year Type of Picking operation | ‘would ‘Would Stay some Decrease ae ri <- c « Piece/Broken Case Picking [[ | _ © © © r |< c « Cr |< © © [ e é é howse management sofware solution that you have {only for region or husiness unit indicted in Section 7) Yo, ws hav a Single onto ide WHS Co, we have mulpe legacy WMS soktone and ae curently canscestg (© No, we have tipi egacy WMS Soins wih «srateqy to conscdee © No, we Nave mutpoagacy WHS calutons wih ne sans to corsoiia (No, we have ited sotvate suppat for warsheuse actos Please indicate when did you implementplan to implement a WHS: pi Ploaso indicate why did you or why would you implomont a WHS! oplace an existing WMS: TF Loos waraheusing space TP Incresed demand far shorer ander tumstoun ines PF oudstes Ms systems 17 High ebor aces necessitating enhanced labor mensgemertcapetities TP nerd nes fr Cross Docking 1 Rata compliance mandates 17 Company epures warehouse systems te support certguable wows that sutomatcaly tiger and assign tesks based on customer an cdr attes TT cumant WS does net suppor slannod throughput strategies TP Company eguiras WMS thal can negate with lher syste and dats can be ase oxrsiad P otnars Cahors, Please Species [ “Please indicate what type of WHS © Shetdsheet ayer Inhouse [Custom | WMS (© SAP Wrehousa Management (SAP WMA) (© SAP Wh #Tabk & Resaurce Management TRIM) (© SAP Exonded Warehouse Management (ERP + Yard Management, Cross Decking, Valu Added Senicos) © SAP Evtended Warehouse Management (SCM EWM] (CVS fem Non - GAP veneer IAMS tom Hon SAP vnder please spacty he vendor same: [ you curenty sing: a) Please inicate what kind! of WINS model does your organization fellow: ‘Campaot cz ca ca cs 16. Please indicate to what extent ae the fllawing warehouse processes enabled by your WAS: Use scale of 5:1 completely manual: fully automated uy ey Role (Wahoucing Sateay ‘aud Management ‘1058 Doon ecebing ‘Guay Inspscon| Pasay Returns Processing Ievntors Management ‘Stating Replenishment [vale Aiea Senices {warsnouce Monanng (rae Picking Packing (Gongs tue Shipment a] o{a}o]afo}a]o}a} ofa} o}alo}a}ofal= 9|a{a}ofa}o}a}o}a) ofa) s}alo}a}ofal~ alafa}ofa}a}ealo}a ofa a}a ofa}olale 3] o{ a} o]a}o}a]o} a} ofa} o}o]o}a]ofal= a|a{a}ofa}o}a}o}a)ofa)o}alo}a}olale {warshouse Analos sd 17, Please indicate to what extent do you agree with the following statements ‘AVWIAS has hetpedwill help us increase our profitability a ase chackthe boxes on the left indicate what benefits indicate the values in the boxes onthe ght 18, tf your company has already implemented an automated WMS, you have achieved. Hyow have leo quantified the benefits, ple 1 Reduced Labor Costs [reduce since implementation 1 Improve of mime ane compete shigrante ‘Wofimpraved shipments 1 Improved pick accuracy ‘% inpreved sin pemantston TF lneteacad tough ‘W mproed sinc mplemantaton 19. Please indicate what was the biggest challenge that you faced’ expect o face while adopting a warehouse management sate Irothers, Pease Spec Key Performance Indicators 270, Please Indicate the volume of Inbound shipments per day (numberof deliveries) [_ dativeries per day 21, “Please indicate the volume of authound shipments por day (num [divers por day of dolveres72, Please Indicate the inventory catryng cost as a percentage of revenue umber wos) 23. Please indicate the Inventory tums per year: a) 4, pntory accuracy (please provide porcontage in whole numbors): 0. cate the ono il rao {please provide percentage in whole mumbor} pn % 25. lease indicate the order line fl rate (please provide - rcentage In whole numbers: 013, 27. "Please mention the Customer ur eyle time in days ss) days 20. Please mention the Dock-o-sick oye ine for supper delivers: se ours 79. Please mention the Pick ship cycle time for eustomer orders pss! [Hous Headcount and Costs “hs ston ito capture the warshousng staf an case alate to each procas, Responses inthis ection should eect, ony staf and costs alocate to tha geographies o shisione included inthe cape of uve) Flasee iaieatenarehousng Fall Time Equivalents (FTEs), ot warenodsng ssaclates elise FTES who ae naked in searhousing sees ragttessofsdhchar thay eden the Warhausing furctian. Plea cick an each procens ta ‘etn of scope Pazceantr monetary valine inthousonds fr example 20,000, ener 120 inthe cuency you salted boone. Kyou do nat have eracthguive lessa ee cael estimates, Donat use “f” eymbo fhe value. ony pt numbars. eae elk on fesen pceess fr 3 dein a scope 30, How ar the warehousing staf and cost allocated to the following warehousing processes? Ifyou do net have an exact beatdovm, please use estimates! sn) Favarehowsing| ‘Sto Alloested to Process tis Process, | 8208-5051 | pyiermal costs Including Contractors eb) [Statosy es Inbound Process I il (Qpscaia Waushous a (Quthound Process -—_- -— MarshowseDataManagement [fT 31. Please meniton the technology casts and any other casts that are part of your warehousing costs apart fom‘headcount and extemal costs Technology Cost pn (Gan f inc ded in I oudget bu excluding ITheadcount costs) 32, Please indicate ta what extent do you agree withthe following statements: sate abet ait resources aero fncions th he neta ebb ane ow af [3] Ahly opeatins sate able to shit resources aeroes functions te socommoustaseseanal = [3] peaks and uiepectes custome aquementsBest Practices for Warehousing Strategy ‘Tis sution i to caput exet of Best Practices that are in lac or Maahousing Statogy on cale of 1-5, please rank each best practice in toms of importance and maturity evel Imgonsace: NA. I=Not pong § = Exarly Important Neturly Les: Pesos lik on ep button ead the dafition fr exch ratty lve ‘Warehousing Strategy na Tmaportance ature Level eat Practice for Warehousing Ststegy walt [2] a] 4 [6 [malt [2|ale]s There ight teyaion babeeenearpanya france, manufactuing. warehousing. nd | lel clefelelelelelelele trsnsprison operations sa » Tnsportance Maturity Level eat Practice for Warehousing Ststegy Ina] [2 [3] *[]maj1]2 [says anpany has gh peronring, cust centro vorehausesty mplenentingtestin [Pole le lelelele|clelele Shae won ecto waa * Inportance Maturiy Love Hest Practice for Warehousing Strategy * * mal 2 [2] ¢[e[m[s 2 [3 [4s Associates aefamaly coseirined on [le iclelelelelelelelele (esa sacs sna equpmant twa 4 ‘eet Practice for Warehousing Strategy Thyoughputsratenes ate desioned te fschiew more pruetony tomenising §— || Le cle elelelele ele facies ee ° Importance Maturity Level Hest Practica for Warehousing Statagy walt]2[3]4 [5 (m1 ]2 3 [4[é nein waehouss beni pracicas am ehersd | [O| Cele e|elele cele nl t Tnnportance Maturity Level ‘eat Practice fr Warehousing Strate iaSotey alt 2 [3] 4[e [m1 2 [3 [ae [WATS eve e aecornodsta any sudden business equernnt tke ltr Muctatonsand customer demands or epeyeteteyeyetcyererere spaciaizod alo nid caniest et Ssh Importance Maturity Level Bes Practice for Warehousing Strategy walt [2 [3] 4 [5 [nals [2] le]s [WIS pws comprehen val tre vb is rarouse otter sities, hborsiets, ana] PPC Icfeic dele} cle|iciic irate444 Ploaso indicate that in your warehouses lar plan fe cated basodt on known throughput by: a 412 Please indicate to what extent do you agree with the following statement: “Throuput por dack doors derived from door scheduling which in tum s used to creat labor plan Best Practices for Inbound Processes “hie sation ita caput the astet of Boat Pratene fat sri lice or Inbound Pracossos : Yard Hanagement Cross Docking, Revieving, Put way and Retwis Processing (n ascalo 01-5, ploaso rank each best practic In tonne of Importance and maturity level Impotance: NA I2NotIngotan, = Estiemely porta istry Lave: Pease cick on Pop button esd the defntion fr 2ach matuty I 2 Yard Management = a arurty Lew est Practice for Yard Management my [nal 1 [2] 3]4]é Wis erates you to pole your caviar sith padetrestinernanenegen |C\clelelelelelelelelele ees acy sa * c Maturity Level Best Practice for Yard Management . * mo [2]2)¢(2 [0 [2 (3s [Dynamic Gack and yard envvumneris we lreatedto suppor custonerssece | LC |cC le cle ce ele lelele femande ® Importance Matwity Level ‘Best Practice for Yard Management e us mo [2 [2 [@]s mp [2 ]2]4]5 [tie docks, yada, and warehouses ihe company ae sutomsted end integretod ih mutbvarehouse sng eta elelelelefelelele|clele {stay copabiiea es wall an cstintes order manager “ Ma [Best Practice for Yard Management TT [Bice th product avves nthe yard o nicky unload and recived ito elelelelefelelele|clele Invent e Importance Manurity Level Rea Pracice fr Yard Management |_——Wmbensanee __|__MauityLevel_—_ mt [2/3 [a] 5 [malt ]2|s|4)s [Accurte lesion rcmation = aiabla fonevery container trier, ndtaatler— fof le lelelelelelelele Iacor win the coma ar et {Please indicate the average numberof days thatthe taller held inthe yard: ae 4. Please indicate the 'ulization of dock doors (please provide percentage in whole numbers: -* 3 Cross Docking - | [importance maturity Lovet |Bost Practices for Cross Docking Gras Ducking ic enablod io aceaarate thetlow otgoces and swowumacessay [CLC CC clclo elelelele sorage of gods inthe warehouse aa Importance Hoturty Level ost Practica for Coss Dacking walt [2/3[a]s imal ]2]a]e)s (Grace Docking i legate wih Yard Management andohervaenousing §— |||) clclelelelelc|ele ipocesses footer vist Please mention the of total inbound shipments that are cross docked {please provide percentage in whole numbers} cs Receiving o=) Importance Maturity Level ml [2]2[]smD [2 ]2]4 [sis ost Practice for Receiving (Give tochnogy tele aa uood tr toosien pozass a enfance mtery|C {clo lolelelelele|ele ie Sccurcy ane veduce labor caste Importance Maturity Level ‘est Practice fr Recelving betes ele iT goods recipients ale to itor the ender that ha deary has heen ompltes a3 plannad-thati,theviatt | oC|C elelelelelelele stv hes been recened undamaged fn nthe coma ani et Please indicate the ' of inbound shipmonts with an Advanced Shipment Notification (ASN) (please provide percentage in whole number): 8 Please inticate the ‘tof inbound shipments labeled incorectly (Lack har cad, otc) (please provide percentage in whale number): — Please indicate the ‘sof inbound shipments which require qu ‘whole numbers): Ch inspection (please provide percent Put-Away = 2 Importance Maturity Level Bes Practice fr Putaway mal [2[3 [a] 5 |nals [2[3]4]s [Te syeton draete and optnians ook put fray tased on attire nternaion abot || fe|oiiclelc|e|etic {ate oftn lesion Importance Maturity Lovel est Practice for Puta ed mals [2]3 [2] sel [2]2]4]5 Feros apis are cecomcitsted | ~ 1 lelelelelelelelelele©. Please mention the ' of inbound shipments which qo to active pickste (as opposed to deep st [please provide percentage in whole numbers: - 5 Retums processing — prance | ay Lovet] Best Practice for Retumns processing " n ] ml 2[3]e[epalr 2 [3 [a]e] Favors lagi tw 6jnoenaad with Inbound and outbound materiale ew pore neestnielperersrstn ree PE CH el clic times, sss uilzston, snd worMerce produce Importance | ny Level fala [2 [3 [#[s |ualt fof |e Front-end rer rerhandiae aahorizaian ae al al al Ue sa est Practice for Retin processing Please indicate the return processing cyte time in days ame Best Practices for Operating Warehouse ‘This section i to capture the extent of ast Practices that ar in pace for Operating Warehouse (n asealo 01-4, ploaso rank each best practic in torn of Importance and maturity level Impotance. NA 1=nol import é= ostematyimgatart istry Lave: Pease cick on Pop bution ea the dehation fr 2ach matuty I 7 Inventory Management =! a I Importance et Practes fr Inventory Management " [2/3 [4]8 Il [2 [3/4 (Ongancation has ealtine entemraewe [lel elelelelelelelelele {stay to verry et beet Practice far Inventory Management tagha ie weadie eeptvch afgends || C[e|olele|ele|ele|c|e sa Best Practice far Inentary Management {MS enables perpetual or continuous ievntog which kee bale eon elelelelefelelelelelele cantinuousymagiemertwth sack on hand et Importance Maturity Level ‘Bost Practio for Inventory Management ml] 2[3]4 [5 [ms [2] les ‘Bok iveriory ad soak on Yard ae AIAG isisisiaiain constr rconcied. Please indicate the average inventory in warehouses that i date obsolete as percentage of total 58 provide percentage in whole number) invontory hold in that warohouso ipl Slotting = Importance Moturity Level est Pravie for Stoing * * mp]? (2) 4]s | [2/3 ]4fs [Siting sows opinzaton forte | lelelelelelelele er cle layout and praductlacemertsitgy Replenishment | &2 Importance tury Level ‘est Pravie for Replenishment = ~ wali]? [3] 4]s lls [2] 3] e [es Ihe ace pick area sepenstedrorto Te leleleleielelelelelele scl ‘a Importance atury Level ‘Best Pract fr Roplenshment wai] 2) 3] 4] 5 mal [2] [¢]s System alos you to toe your clelelele|e|elelelelele teplnshmant tasks wth hor warehouse laeke sucha picking Please montion the sales ado ine ims ot fulfilled du to stock outs (3 2% of total sles ordor Tine tom) (ploaso provide porcontage in whole number % Value Added Services ha Prac or . Importance Moturty Level ma] f2)a)4 'YAS welding aciiioe cuch 3 hangar incerta, pa mang ggg, and [customer spc petaging and ating ate supported lt -———s Warehouse monitoring isan Bes Practice for Warehouse monitoring [_tmporance mpi 2 [aie é Manuy Level m2 [aa é Please mention the of overall aiders that required VAS (please provide percentage in whole number} py {arouse peforance i cominunusly sosissod snd grove lelelele 7 elelelale et Importance Maturity LevelReajine cinue sna acring twanraows TI e|elelelelelelelele scfoles was est Practice for Warehouse monitoring [The system exceptions sles incase st a Tmnportance Haturty Level Rest Practice for Warehouse monitoring " ~ tf2[3[4)5[m)1[2]a)«]s Co ad ad ala ea Wa a all ae Recourse accgnnon ic opinizod a {1.4 Ploaso indicate to what extent do you agrae with tho following statement Warehouse performance metics are used to evaluate individual divisions performance fam HR perspective {variable componsation, bonuses ot.) Best Practices for Outbound Processes ‘This satin i to capt the alent of Beet Practices tht ar in lace fr Olbound Processae terms of importance and maturity level Imeonanca: NA or tere inporart = edrmely pont Maury Level: Peose clk on hep butlon ta tead the dftion fr esch mtr lve Order Picking =< * Importance Maturity Level Beet Practices for Order Picking mL ee ae Tee Wahousa has the capably to eders laces hough mile channala (29 a¥ect, | Fetter atlog datos rts) Importance nal |2[ [aye nea RES || alae wes ark est Practices for Order Picking & _Ploaso indicato the average pick rte Full Caso} por hour cases por hour 4. Please indicate the average lek rate Broken Case) per hour [esas po our fe. Please Indicate the average number ofline ems processed dally (number ofline tems: — {Please indicate the outbound slas ordorsdoivered an time as porcontage of total outbound salos orders {please pravide porcontaye in whole numbors — * 4. Please indicate the orders shipped complete as % of total orders shipped (please provide percentage in whole mumbo}:I % Please inicate the orders exposited as % of tt whole ner) CT 1 Please indicate the average time for an order toe completed imo a shipment (day): a J. Please indicate the average pick accuracy ipleane provide percentage In whole numbers) is rr * 1 Packing Importance Maturity Level malt [2 [3 [4] slmap [23] 4] Packing ‘WMS oasis a seeing n he igh-siaed ontainer fo packing a pevert expense sacking ater going vaste ie 10 cielelelefelelelelelele Infiintpackng 4. Shipment» ‘Shipment [yarnermcernorineedetr Te lelelelele|ele[elefele et b. Please indicate the percentage evr In cases shipped please provide percentage in whole numbers} [4 450 indicate the percentage oror in in r# shipped (please provide percentage in whal umbersi: 4 Ploaso indicate tho porcentage of late shipmonts (lease provide porcontage In whole numbers -—* Please indicate the average felght costs per shipment Pesce hee 1. Please indicate the percentage of fll oad tr percentage in whole number -— # container capacity ulied per shipment please provide 9 Please indicate the rtia of actual deliveries ta scheduled deliveries: — Best Practices for Warehouse Data Management ‘This section iste captre te este of Best Practices tht ain place fr warehause eta management n a scale of 1-6, ploase rank each bos practice in forms of Importance and maturity lovedInpotanca NA er 1=rat impair, 5= exromely important aturly Level :Plezse cick on help buton tea the dation or each matunty ee 4, Warehouse Analytics =»: Importance Maturity Level Warehouse Analytics e aut v[2]2[4]5 [1 [2]3]4 Warhosng abies cucsdomet’s |-lelelelele|elelelclele Impiowe produc and yass marge ps . Tmnportance Maturity Level Warehouse Analytics _ i mal 272] ]@[]1)2 [3 [4]5 takaholders alates towarehauee pasion || CCC Clee ec clelele ofthe corais el Please indicate the numberof complains of shipping damage per month fomentowetien 4. Please indicate the frequency of delivery fo customers: al % Please indicate the petcentage of bill-tading exvrs not caught in shipping (% of labeling errs) {please provide poreontago in whole mumbo 4WMS Benchmarking: Survey Submission Ifyou are ray 0 subratyour sun, pease d lst check te ensue thal allmanctory questions are grvied by clicking onthe "Viliste Completeness" buton below Please than nthe Finish button at he boom ofthis page. A hence tear member wl eutect you to validate your Suny fir, ad discuss your beretmarking rue sh Yo