Analytical Tools

STEP ANALYSIS

1. SOCIOCULTURAL FACTORS Branches within high-risk NEGATIVE

areas with presence of
insurgencies

2.TECHNOLOGICAL FACTORS Computer calculation Positive

speed on interest and
charges

Internet Connectivity Positive

User friendly system with Positive

high data integrity

3.ECONOMIC/ Competitors Negative

ENVIRONMENTAL FACTORS

Excellent Customer Positive

Service

Demand Positive

4.POLITICAL-LEGAL FACTORS Know Your Customer Positive

Policy

Knowledge in Anti Money Positive

Laundering Act
 Socio-cultural factors are forces within cultures and societies that affect the thoughts,
feelings and behaviors. The individual personality and behavior affects the way a certain
company’s policy implementation thus it makes branches put in critical state and even its
employees and other stakeholders. Specifically in the high-risk branches in Mindanao some of
the employees cannot require customer’s identification card when they have transactions like
claiming of money remittance, or other transactions that requires identification, because if they
do some customers threatened them with guns. That’s why if you happened to be in Mindanao,
we have limited branches in there.