OPERATIONAL PLAN IN HOTEL

BUSINESS

Trần Minh Thu PhD

Email: thutm@ftu.edu.vn
 I. CONCEPT
Operational management is the control activities over the
process which an enterprise produces a product / service.
The process consists of three main stages:
Input: includes the materials or goods in stock to produce
the final product
The transformation process: Stage combines the activities
of staff, operations management, machinery and equipment
to transform the inputs into products
Output: the final result of the transformation process. These
are products that enterprises produced to serve the consumer
needs.
 I. CONCEPT

Inputs Transformation process Outputs

- Edit the
- Making - Edit the
article - Print the
sketches article - Release
- Arrange first version
- Newsprint - Arrangemen Daily
advertiseme - Print copies
Advertisements t newspaper
nts
 II. FACTORS IN OPERATIONAL
MANAGEMENT
(1) Choosing the facilities for business
(2) Structure of production process
(3) continuously improving production processes
 II. FACTORS IN OPERATIONAL
MANAGEMENT
1. Facilities
a. Types
Cost Flexibility Time

Family Low High Long-term

Office Low Low Short – term
Incubation Low – Medium Short -
center Medium medium term
Renting Medium Medium Medium –
premises long term
Buying High High Forever
premises
 II. FACTORS IN OPERATIONAL
MANAGEMENT

1. Facilities
b. Business location
•Good locations can increase the likelihood of success, poor
location will make you quickly bankrupt
 II. FACTORS IN OPERATIONAL
MANAGEMENT

Steps to choose business location:

- Identify and prioritize the characteristics of a site that are
considered important to the type of business
- Identify potential locations that can best meet the standards
- Assess the advantages and disadvantages of alternatives
- Make decisions about location
1. Facilities
b. Business location
Step 1: The selection criteria
- Easily recognized by pedestrians and motorcyclists
- Close to the area where your target customer lives or
works
- Easy access to large roads
- Factors related to the convenience of customers:
- Parking
- Accessibility for people with disabilities
- Close to public transportation
1. Facilities
b. Business location
Step 2: Options:
- At home
- Share place
- A separate location near a successful business is attracting
your target customers
- Location is separate but close to the competition
1. Facilities
c. Layout
Web based
1. Facilities
c. Layout
Open space
1. Facilities
c. Layout
•Shop layout
1. Facilities
c. Layout
•Process based
2. Production process
2 types:
• Managing production process for all items
• Managing one production process of a specific item
2. Production process
a. Supply and inventory management
EOQ : Economic order quantity: the quantity of
goods at a level that minimizes total purchase and
storage costs while still meet the business needs.
Immediate delivery: Inventory management system
in which input materials are delivered to the business
at the time the business needs it.
b. Management of operating equipment
3. Evaluate, improve and ensure operational
activities
- Evaluate and control current operational
activities
- Set the standard for production
- Measure the actual activity
- Compare the results with the standard
- Adjusted
3. Evaluate, improve and ensure operational
activities
Evaluation and management of existing activities
can be accomplished by using different tools and
measurement methods
3. Evaluate, improve and ensure operational
activities
•Planning
•Testing mechanism
•Productivity index
•Time control
3. Evaluate, improve and ensure operational
activities
Planning
• GANTT chart
3. Evaluate, improve and ensure operational
activities
Planning
•PERT chart (Performance evaluation & review
technique)
3. Evaluate, improve and ensure operational
activities
Testing mechanism
• Check 100%
• Random test
• Check properties
• Check the oscillation
3. Evaluate, improve and ensure
operational activities
3. Evaluate, improve and ensure operational
activities
Time control
- Preventive control
- On-site control
- Control after
3. Evaluate, improve and ensure operational
activities
Quality assurance and process system
ISO – International Organization for Standardization
3. Evaluate, improve and ensure operational
activities
Risk management
- Risk: the possibility of a situation with negative
results for enterprises
- Risk management: the process of identifying risks,
assessing the likelihood and mitigating them.
- Resilience planning