Printer Manual

Service Manual
DRYVIEW 5950 Laser Imaging System

TRIMAX TX55 Laser Imaging System
Important:
• Qualified service personnel must perform these procedures.
• See the Carestream Service Portal for possible updates before you begin.
• When doing the procedures in this document, you must use safe work practices and wear the correct personal
protective equipment (for example, safety eyewear) according to your company’s standard operating procedures.
• When servicing this equipment, be sure to read and follow the Manufacturer’s Safety Data Sheets for any chemical,
cleaner, solvent, paint, lubricant, adhesive, or replacement battery to understand proper use and disposal
precautions.
Confidential
Publication No. AA2206_en

2020-05-05
Supersedes:
2019-06-28
The information contained herein is based on the experience and knowledge relating to the
subject matter gained by Carestream Health prior to publication.
No patent license is granted by this information.
Carestream Health reserves the right to change this information without notice, and makes no
warranty, express or implied, with respect to this information. Carestream Health shall not be
liable for any loss or damage, including consequential or special damages, resulting from any use
of this information, even if loss or damage is caused by Carestream Health’s negligence or other
fault.
ESD: Possible damage from electrostatic discharge

Contents
1 Adjustments and Replacements

Check the Processor Drum Temperature....................................................................................... 1-1
Adjust the Processor Drum Temperature...................................................................................... 1-6
Check and Adjust the Image Start Delay.......................................................................................1-8
Check and Adjust the Page Start Delay.......................................................................................1-11
Remove the Top Cover..................................................................................................................1-14
Remove the Left Cover................................................................................................................. 1-15
Remove the Right Cover...............................................................................................................1-16
Remove the Back Cover................................................................................................................1-17
Remove the Display Screen Assembly..........................................................................................1-18
Remove the Interlock Switch—Top, Front, and Filter Covers and Film Supply......................... 1-19
Remove the Processor Drum........................................................................................................ 1-21
Remove the Drum Drive Belt....................................................................................................... 1-23
Remove the Processor Drive Motor............................................................................................. 1-24
Remove the Upper Fan Assembly................................................................................................ 1-25
Remove the Lower Fan Assembly................................................................................................ 1-26
Remove the Felt Pad Assembly.................................................................................................... 1-28
Install the Felt Pad Assembly........................................................................................................1-29
Remove the Film Diverter Assembly............................................................................................ 1-30
Install the Film Diverter Assembly............................................................................................... 1-30
Remove the Processor Cover........................................................................................................ 1-31
Remove the Densitometer Assembly........................................................................................... 1-33
Remove the Cooling Drive Motor................................................................................................ 1-35
Remove the Nip Feed Roller Motor (Upper and Lower)............................................................ 1-37
Remove the Feed Roller Nip Drive Belt (Upper and Lower).......................................................1-39
Remove the Nip Feed Drive Motor(s).......................................................................................... 1-41
Remove the Rollback Motor (Upper and Lower)........................................................................ 1-42
Remove the Rollback Assembly (Upper and Lower)................................................................... 1-43
Replace the Film Cartridge Detect Sensor (Upper and Lower).................................................. 1-47
Remove the Vacuum Pump.......................................................................................................... 1-50
Install the Vacuum Pump..............................................................................................................1-52
Remove the Pickup Assembly (Upper and Lower)...................................................................... 1-53
Replace the Suction Cup...............................................................................................................1-57
Replace the Pickup Home Sensor.................................................................................................1-58
Replace the Film Contact Sensor..................................................................................................1-59
Remove the Imaging Assembly....................................................................................................1-60
Install the Imaging Assembly....................................................................................................... 1-63
Separate the Optics and Exposure Transport.............................................................................. 1-64
Remove the Power Supply Board................................................................................................ 1-65
Replace the Machine Control System (MCS) Board.................................................................... 1-67
AA2206_en | 2020-05-05 i
Contents
Remove the DRE Motherboard Bracket...................................................................................... 1-69

Remove the DRE Motherboard.................................................................................................... 1-71
Remove the Solid State Drive.......................................................................................................1-73
Remove the DRE........................................................................................................................... 1-75
2 Preventive Maintenance
PM Intervals.....................................................................................................................................2-1
Modifications During Preventive Maintenance............................................................................ 2-1
Necessary Materials for Preventive Maintenance......................................................................... 2-2
Access the Error History File........................................................................................................... 2-4
Error History File: Software before v2.0.b5 (WINDOWS OS).................................................. 2-4
Error History File: Software v2.0.b5 and Later (WINDOWS OS)............................................. 2-5
Error History File: LINUX OS..................................................................................................... 2-5
EM Call Checklist.............................................................................................................................2-6
Perform the PM...............................................................................................................................2-9
Measure the Air Flow with an Air Flow Meter........................................................................... 2-17
Complete the PM.......................................................................................................................... 2-21
Set the Time Interval, Print Counts, and Filter Counts............................................................... 2-22
3 Illustrated Parts List

Main Assembly................................................................................................................................ 3-1
Cables and Harnesses......................................................................................................................3-7
Covers.............................................................................................................................................. 3-9
Transport Assembly.......................................................................................................................3-11
Vertical Transport Assembly......................................................................................................... 3-12
Pickup Assembly............................................................................................................................3-14
Feed Roller Assembly....................................................................................................................3-19
Processor Drum Assembly.............................................................................................................3-21
Imaging Assembly.........................................................................................................................3-23
Local Panel (Display Screen) Assembly........................................................................................ 3-24
Electronics Assembly.....................................................................................................................3-25
Rollback Assembly........................................................................................................................ 3-27
4 Diagnostics
Use the Service Switch.................................................................................................................... 4-1
Display Screen Symbols...................................................................................................................4-3
Display Screen Symbols—Detailed Descriptions......................................................................4-4
DICOM Status Messages................................................................................................................. 4-6
Machine Control System (MCS) Imager Status Messages............................................................. 4-7
Film Supply Status Messages.......................................................................................................... 4-9
Job Manager Status Messages..................................................................................................... 4-11
Condition (Error) Codes................................................................................................................ 4-12
Error Code Subsystems............................................................................................................4-12
Error Code Severity Levels...................................................................................................... 4-13
List of Condition (Error) Codes on the Imager...................................................................... 4-14
Film Jam Areas............................................................................................................................ 4-138
Interlock Areas............................................................................................................................ 4-139
Roller Knobs ............................................................................................................................... 4-140
Film Path......................................................................................................................................4-141
ii AA2206_en | 2020-05-05
Sensor Locations......................................................................................................................... 4-142
Clear Film Jam in Area 1 – Error Code 116 (Portal code 21116/23116)....................................4-143
Clear Film Jam in Area 2 – Error Code 302 (Portal code 26302)...............................................4-144
Clear Film Jam in Area 2 – Error Code 325 (Portal code 26325)...............................................4-146
Clear a Film Jam in Area 2 or 3 – Error Code 326 (Portal code 26326).................................... 4-148
Clear a Film Jam in Area 3 – Error Code 543 or 544 (Portal code 26543 or 26544)................ 4-150
Functions of the MCS Board Test Points, Jumpers, and Switches............................................ 4-153
Motor Positions and Sensor States............................................................................................ 4-156
System Log Types........................................................................................................................ 4-157
Error History Review................................................................................................................... 4-158
Application Log...........................................................................................................................4-159
Access the Application Log...................................................................................................4-159
Log Keying Functions................................................................................................................. 4-162
Contents of the Log....................................................................................................................4-163
Log Filtering................................................................................................................................ 4-164
How to Filter Logs - WINDOWS............................................................................................4-164
How to Filter Logs - LINUX................................................................................................... 4-165
Change Log Levels...................................................................................................................... 4-167
5 Additional Service Procedures

Connect to the Service Ethernet Port............................................................................................ 5-1
Log On to the Service Tool............................................................................................................. 5-2
Log Off from the Service Tool........................................................................................................ 5-5
Configure Advanced Settings........................................................................................................ 5-6
Set the Language...................................................................................................................... 5-6
Check the Values for the DICOM Source Communications.................................................... 5-6
Set the Imager to be a Destination..........................................................................................5-7
Set the System Clock Manually................................................................................................ 5-9
Set the Clock with a Time Server............................................................................................5-11
Set the Host Name and the IP Address.................................................................................. 5-13
Configure MCS IP Addresses...................................................................................................5-15
Set the Service Tracking..........................................................................................................5-16
Check Film Type and Film Settings.........................................................................................5-18
Configure the SCP Services..................................................................................................... 5-19
Adjust Image Quality.............................................................................................................. 5-21
Enable Remote Management Services (RMS)........................................................................5-26
Edit the Service History Log......................................................................................................... 5-29
Back Up and Restore Configurations...........................................................................................5-31
Make a Configuration Backup (Service Tool)........................................................................ 5-31
Restore the Configuration (Service Tool).............................................................................. 5-33
Upgrade Software and Firmware................................................................................................ 5-37
Update a Portable Flash Drive with a New Version of System Software.............................5-37
Upgrade the Imager Drive with a New Version of System Software—Reimaging............. 5-37
Upgrade the Firmware in the Microcontrollers.................................................................... 5-41
Publication History
AA2206_en | 2020-05-05 iii

1 Adjustments and Replacements

When installing circuit boards, always use a wrist strap to prevent damage from electrostatic
discharge.
CAUTION: Heavy Object

The imager weighs 79 kg (175 lb). Do not try to move it by yourself. Always seek assistance
from another person. Use safe lifting techniques to move the imager.
Check the Processor Drum Temperature

Prerequisites:
There is a slot to check the processor drum temperature under both the top and back
covers. You can remove either:
Remove the Top Cover
Remove the Back Cover
This procedure is required after replacing the processor assembly, processor drum, or
the DRE board, or if you expect that drum temperatures are causing image quality
problems.
Specification: The temperature at the processor drum must be between 123.5 –

124.5 °C.
Special Tools: • Temperature meter with probe (TL5574)

• Block for probe, kit (SP7F3477)
AA2206_en | 2020-05-05 1-1

Adjustments and Replacements
Important:
A temperature meter and probe with a bar type element must be used for this procedure.
Probes with circular type elements will not provide correct readings.
The temperature meter and probe must be calibrated together, at least once per year. If the
probe breaks, a new probe and the existing meter must be calibrated again.
The temperature meter must be at room temperature during this procedure. If the meter has
been in a hot or cold vehicle, allow it to adjust to room temperature before using.
1-2 AA2206_en | 2020-05-05

1. Power On the laser imager and let it warm to operating temperature.

2. Determine which slot on the imager that you will use to check the processor drum
temperature and prepare the block on the probe accordingly:
» Slot under the top cover (top cover is removed, view from the back of the
imager). Remove the 2 screws and the cover to access the temperature-access
slot:
For the slot under the top cover, install the block on the probe 95.0 mm (3.7 in.)
95.0 mm 2
(3.7 in.)
F C
H221_6079_C1
» To use the slot on the left rear of the processor assembly (back cover is
removed), go to the next step.
AA2206_en | 2020-05-05 1-3

3. For the slot on the left rear of the processor assembly:
Install the block on the probe 116.0 mm (4.6 in.).
116.0 mm
(4.6 in.)
2
3
F C
H241_0014GCA
4 H241_0014GC
CAUTION:
Isopropyl alcohol is highly flammable. Follow the manufacturer’s instructions for safe use and
handling.
4. Clean the probe with alcohol wipes.
5. Set the meter (4) to display in °C.
1-4 AA2206_en | 2020-05-05

6. Insert the probe into the slot (1) on the left rear of the processor assembly (2), feed
it upward, and let the rotation of the processor drum (3) pull the probe (4) until the
block reaches the slot.
Note:
If the imager is in Standby mode, the processor drum pulls the probe very slowly and it may
be difficult to detect movement.
2
H241_0013ACA
H241_0013AC
7. Allow the temperature reading on the meter to stabilize. This requires

approximately 90 seconds.
8. Check that the temperature at the processor drum is 123.5 – 124.5 °C.
9. Pull back slightly, 1.0–2.0 cm (0.4–0.8 in.), on the block to confirm that the highest
temperature is being read.
10. Is the temperature within specification?
» If yes, remove the probe and then install the back cover or the top cover.
» If no, note the highest temperature reading and then adjust the drum
temperature.
Related tasks
Adjust the Processor Drum Temperature
AA2206_en | 2020-05-05 1-5


Prerequisites:
Log On to the Service Tool
Specification: The temperature at the processor drum must be between 123.5–

124.5 °C.
Special Tools: • Temperature meter with probe (TL5574)

• Block for probe, kit (SP7F3477)
• Network cable
• Laptop computer with MICROSOFT INTERNET EXPLORER
• Service tool
Important:
A temperature meter and probe with a bar type element must be used for this procedure.
Probes with circular type elements will not provide correct readings.
The temperature meter and probe must be calibrated together, at least once per year. If the
probe breaks, a new probe and the existing meter must be calibrated again.
The temperature meter must be at room temperature during this procedure. If the meter has
been in a hot or cold vehicle, allow it to adjust to room temperature before using.
1. From the service tool menu, select:

» WINDOWS: Configuration > Hardware > Processor Configuration
» LINUX: Menu > Configuration > Hardware > Processor Configuration
WINDOWS
1-6 AA2206_en | 2020-05-05

LINUX
2. Click Modify.
3. In the Temperature field, enter the temperature measured by the meter.
Note:
The Offset field indicates the offset value between the Set Point field and the Temperature
field.
4. Click Set Temperature.
Allow approximately 10 minutes for the temperature of the processor drum to
become stable.
5. Use the meter to check the temperature of the processor drum. The temperature
must be 123.5–124.5 °C.
6. When the temperature is between 123.5–124.5 °C, log off from the service tool and
close the window.
7. Install the back cover.
Related tasks
Log Off from the Service Tool
AA2206_en | 2020-05-05 1-7

Check and Adjust the Image Start Delay

Prerequisites:
This procedure adjusts the Start of Scan timing to center an image left-to-right on the
film.
Specification: Borders on the left and right of the image should be equal.
Special Tools: • Laptop computer with MICROSOFT INTERNET EXPLORER

• Service tool
• Network cable
The Image Start Delay affects the left edge of the film orientations shown.
1. From the service tool menu, select

» WINDOWS: Configuration > Hardware > Optics
» LINUX: Menu > Configuration > Hardware > Optics
WINDOWS
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LINUX
2. Click Upper Tray Test Print SMPTE or Lower Tray Test Print SMPTE.
3. Check the test print to verify that the left and right borders are equal. If not:
a. Click Modify.
Note:
Increasing or decreasing the Image Delay value by 13 is equal to a 1.00 mm (0.04 in.)
change.
b. Adjust the settings on the Optics Configuration screen. Decrease or increase the
left border on the test print:
• To decrease the border, increase the number for Index Start Delay.
• To increase the border, decrease the number for Index Start Delay.
AA2206_en | 2020-05-05 1-9

Important:
There are multiple Image Delay adjustments depending on the width of the film and the
upper or lower film supplies. Make sure you are adjusting for the correct film width and
tray.
• When viewing the film on a light box, the notch on the film must be in the upper
right.
• If the left border, as viewed on a light box, is too narrow, the number must be
decreased.
• If the left border, as viewed on a light box, is too wide, the number must be
increased.
c. Click Save.
d. Make another test print and check the Image Delay area again.
e. Continue to make adjustments until the left and right borders are equal.
4. Repeat the procedure for the other tray.
Related tasks
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Check and Adjust the Page Start Delay

Prerequisites:
This procedure adjusts the Start of Page timing for a 2.00 mm (0.08 in.) half-tone
density border at the leading edge of the film.
Note:
For notched film, this is the edge opposite the notch.
Specification: A 2.00 mm (0.08 in.) half-tone border is visible only at the leading edge
of the film.
Special Tools: • Laptop computer with MICROSOFT INTERNET EXPLORER

• Service tool
• Network cable
The leading edge affected by the Page Start adjustment is shown for each film size.
1. From the service tool menu, select

» WINDOWS: Configuration > Hardware > Optics
» LINUX: Menu > Configuration > Hardware > Optics
WINDOWS
AA2206_en | 2020-05-05 1-11

LINUX
2. Click Upper Tray Test Print SMPTE or Lower Tray Test Print SMPTE.
3. Check the test print for a 2.00 mm (0.08 in.) half-tone density border (4) at the
leading edge of the film with no transparent area appearing.
2 3
H241_0011_C1
Note:
In the illustration:
• 2 represents the correct border at the leading edge.
• 3 is incorrect, as there is printing above the half-tone border (1).
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4. If the half-tone density border needs adjustment:

a. Click Modify.
Note:
Increasing or decreasing the Page Start Delay value by 13 is equal to a 1.00 mm
(0.04 in.) change.
b. Adjust the settings on the Optics Configuration screen. Decrease or increase the
half-tone density border on the test print:
• To increase the border, increase the number for Page Start Delay.
• To decrease the border, decrease the number for Page Start Delay.
Important:
There are 2 Page Start Delay adjustments depending on the width of the film. Make
sure you are adjusting for the correct film width.
• When viewing the film on a light box, make sure you are looking at the leading
edge.
• If the half-tone density, as viewed on a light box, is less than 2 mm, the number
must be increased.
• If the half-tone density, as viewed on a light box, is greater than 2 mm, the number
must be decreased.
c. Click Save.
d. Make another test print and check the Page Start Delay area again.
e. Continue to make adjustments until the half-tone density border is within
specification.
5. Repeat the procedure for the other tray.
Related tasks
AA2206_en | 2020-05-05 1-13


• Lift up on the top cover and remove it. The top cover is not secured with screws but
rests the pins (2) on the channels (1).
CAUTION: Hot Surface

When the laser imager is initially de-energized, the processor drum and rollers are hot. Do
not touch the hot surface.
H241_0010GCA
H241_0010GC
To install the top cover: Tilt the front of the cover down to align the pins with the
channels, and then set the cover in place.
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Remove the Left Cover

Prerequisites:
Ensure that any pending print cycles have completed.
De-energize the imager, and then disconnect the power cord.

When the laser imager is initially de-energized, the processor drum and rollers are hot. Do not
touch the hot surface.
1. Loosen the top captive thumb screw (1).

1
H241_0042_C1
2. Open the film supply.

3. Loosen the lower captive thumbscrew (2).
4. Remove the left cover.
To install the left cover: Reverse the steps of the removal procedure.
AA2206_en | 2020-05-05 1-15

Remove the Right Cover

Prerequisites:
A Phillips screwdriver is needed.
DANGER: Electrical Hazard

Risk of electric shock: Dangerous voltage present.

1. Remove the top cover and open the film supply.

2. Remove 2 screws that attach to the right cover standoffs.
• 1 screw accessible from the top (1)
• 1 screw located underneath the exit tray (2)
H241_0015ACA
H241_0015AC
3. Remove the right cover from the imager.

To install the right cover: Reverse the steps in the removal procedure.
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Prerequisites:
A Phillips screwdriver is needed.


1. Remove 2 screws from the back cover (1).
H241_0016GCA
H241_0016GC
2. Remove the back cover.

To install the back cover: Reverse the steps in the removal procedure.
AA2206_en | 2020-05-05 1-17

Remove the Display Screen Assembly

Prerequisites:
A T10 TORX driver is needed.


1. Disconnect the connector (1) from the left side of the display screen (2).
2
3
1
H241_0017ACA
H241_0017AC
2. Remove 4 screws (3) that hold the electronics board to the mounting bracket.
To install the display screen assembly: Reverse the steps in the removal procedure.
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Remove the Interlock Switch—Top, Front, and

Filter Covers and Film Supply
Prerequisites:


Note:
This procedure is used for the top cover (1), front door (2), and left cover (3), and film supply (4)
interlock switches.
H241_0018HCA
H241_0018HC
AA2206_en | 2020-05-05 1-19

1. Remove the cover for the interlock you want to remove.

2. Remove the 2 screws (1) from the interlock.
2
H221_6005ACB
H221_6005AC
3. Separate the interlock switch (2) from the housing (3).

4. Disconnect the connector.
To install the interlock switch: Reverse the steps in the removal procedure. Make
sure that the switch is seated by its holes onto the locater pins of the housing.
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Remove the Processor Drum

Prerequisites:


Important:
Be sure to loosen the correct screws. Loosening the wrong screws will cause the bearings or the
springs in the retainer to become loose and difficult to reset.
1. From the drum cover (1), remove the two rear screws and bushings (2), one set on
each side of the cover.
4 3 6
1
H241_0043ACA
H241_0043AC
AA2206_en | 2020-05-05 1-21

Important:
• The surface of the processor drum is easily damaged by fingernails and jewelry. Handle
the processor drum with one hand on the drum pulley and the other hand on the
opposite end.
• Do not touch the silicone surface of the processor drum.
• When removing the processor drum, take care not to damage the connector.
2. Open the drum cover by pivoting it forward on its front screws.
3. Open the wire saddle (3) that secures the connector to the MCS board (4).
4. Disconnect the processor connector (5) from the MCS board.
5. Disengage the drum drive belt (6) from the drum pulley.
6. Remove the processor drum and set it on a flat, stable surface.
To install the processor drum: Reverse the steps in the removal procedure. The C-
shaped feature (7) on the slip ring assembly of the drum must straddle the bracket.
Postrequisites:
If you installed a new drum, you must calibrate the processor drum temperature.
Related tasks
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Remove the Drum Drive Belt

Prerequisites:
A 7 mm nut driver and T10 TORX driver are needed.


1. Open the wire saddle (1) that secures the connector to the MCS board (2).
2. Disconnect the processor connector (3) from the MCS board.
3. Remove the drum drive belt (4) from the exit pulley (5). Maneuver the belt around
the C-shaped feature (6) to disengage the belt without removing the drum.
To remove the belt completely, you must free it from the processor drum pulley.
2 1 4
6
H241_0044ACA
H241_0044AC
To install the drum drive belt: Reverse the steps in the removal procedure. The C-
shaped feature (6) on the slip ring assembly of the drum must straddle the bracket.
AA2206_en | 2020-05-05 1-23

Remove the Processor Drive Motor

Prerequisites:
Remove the Imaging Assembly


1. While holding the motor from the inside of the imager, remove the 3 screws that
hold the motor to the frame.
H241_0086
2. Disconnect the connector from the motor.

To install the processor drive motor: Reverse the steps of the removal procedure.
Make sure that the belt is engaged over the motor as you install it.
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Remove the Upper Fan Assembly

Prerequisites:


1. Open the wire saddle (3) and disconnect the connector (2).
2. If the harness for the fan is routed with other wires, remove the tie wrap to release
the wire.
H241_0020GCA
H241_0020GC
3. From the upper fan assembly, remove the 2 screws (1).

4. Remove the fan.
To install the upper fan assembly: Reverse the steps of the removal procedure.
AA2206_en | 2020-05-05 1-25

Remove the Lower Fan Assembly

Prerequisites:


1. Remove the 3 screws (1) (1 screw is on the left side of the frame and 2 screws are on
the right side of the frame).
1 H241_0021BCA
2 H241_0021BC
3
2. Disconnect the connector (2) (inside the frame on the right side).
3. Shift the fan assembly (3) back and out to the left through the hole in the frame.
Note:
There is a hole in the frame on each side of the imager. To remove the fan, work through
the holes in the frame. Callout 4 is the filter pad; you will clean or replace it if needed in the
next step.
1-26 AA2206_en | 2020-05-05

4. Remove the 2 screws (1) to separate the fan and connector (2) from the housing.
H241_0022GCA
H241_0022GC
5. Remove the filter pad (3) if necessary for cleaning or replacement.

To install the lower fan assembly: Reverse the steps in the removal procedure.
• Reinstall the filter pad if needed.
• To reattach the fan to the housing, align the screws on the fan with the standoffs.
• To reconnect the connector (2), bring the connector out of the frame in the front of
the imager.
AA2206_en | 2020-05-05 1-27

Remove the Felt Pad Assembly

Prerequisites:


1. Loosen the 2 captive thumb screws (1) on the heat shield (2), and then lift the heat
shield open.
4
3
3 1
H241_0068BCA
H241_0068BC
2
2. Remove the:
a. 2 screws that hold the felt pad assembly to the cooling plate (3)
b. Felt pad assembly (4)
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Install the Felt Pad Assembly

1. Fit the edge of the felt pad into the channel of the film diverter assembly.
2. Reverse the steps in the removal procedure.
AA2206_en | 2020-05-05 1-29

Remove the Film Diverter Assembly

Prerequisites:


1. Remove the 3 screws (1) that hold the film diverter assembly (2) to the cooling
plate.
2. Remove the film diverter assembly.
H241_0019ACA
H241_0019AC
Install the Film Diverter Assembly

1. Clean any residue in the diverter area before you install the film diverter.
2. Install the film diverter assembly with the 3 screws.
Postrequisites:
Install the Felt Pad Assembly
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Remove the Processor Cover

Prerequisites:


Important:
The bearings on the ends of each roller are loose. Be sure to remove the correct screws at the
side of the processor. Loosening the wrong screws will cause the bearings or the springs in the
retainer to become loose and difficult to reset.
1. Remove the 2 screws and bushings on each side of the processor cover:
a. front drum cover screws (1)
b. rear drum cover screws (2)
1
H241_0024ACA
H241_0024AC
AA2206_en | 2020-05-05 1-31

Note:
The front retaining rod is held in place by the front screws and is free after you remove
them.
2. Remove the processor cover.
To install the processor cover: Reverse the steps in the removal procedure. Make
sure that the front retaining rod is secured when you install the front screws of the
cover.
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Remove the Densitometer Assembly

Prerequisites:


1. Disconnect the connector (1) on the top of the cooling assembly (2).
4 5
6 1
H241_0025GCA
H241_0025GC
2. Disconnect the connector (3) on the bottom of the cooling assembly from the main
wiring harness.
AA2206_en | 2020-05-05 1-33

3. Remove the:
a. 2 screws and left cooling assembly bracket (4)
b. 2 screws and right cooling assembly bracket (5)
c. Lower 2 screws of the cooling assembly (6)
4. Remove the cooling assembly and densitometer, and pull the attached cable
harness through the frame.
To install the densitometer assembly: Reverse the steps in the removal procedure.
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Remove the Cooling Drive Motor

Prerequisites:


1. While holding the motor from the inside of the imager, remove the 2 screws on the
outside of the frame.
H241_0085
AA2206_en | 2020-05-05 1-35

To install the cooling drive motor: Reverse the steps of the removal procedure.
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Remove the Nip Feed Roller Motor (Upper and

Lower)
Prerequisites:


1. Locate the upper (1) or lower (2) nip feed roller motor.
2. Disconnect the connector (3) from the motor.
1
H241_0026GCA
H241_0026GC
AA2206_en | 2020-05-05 1-37

3. Remove the 2 motor bracket nuts (1) while holding the motor in place.
4
3 2
5
6
1 H241_0029HCA
H241_0029HC
4. Hold the motor (2) and bracket (3) to keep the remaining connectors free of
tension, and then remove the 2 screws (4) that attach the motor.
5. If you need to keep the gear to use with the new motor, remove the:
a. E-ring (5)
b. Gear from the shaft (6)
To install the nip feed roller motor: Reverse the steps in the removal procedure.
Important:
You must remove the upper sensor flag (7) to properly reinstall the motor. Reinstall the upper
sensor flag after the motor is reinstalled.
1-38 AA2206_en | 2020-05-05

Remove the Feed Roller Nip Drive Belt (Upper

and Lower)
Prerequisites:
To remove the upper nip drive belt, you must open the MCS board bracket. Disconnect
connectors and remove screws to swing open the bracket. For specifics, see the
beginning of the procedure, Remove the Imaging Assembly


Important:
The belt and pulleys must be removed as a set for the belt to fit onto the pulleys.
1
H241_0027GCA
2 H241_0027GC
AA2206_en | 2020-05-05 1-39

1. Remove the:
a. E-rings from the 2 nip drive belt pulleys
b. 2 pulleys from their shafts
2. Remove the nip drive belt (upper (1) or lower (2)).
To install the nip drive belt: Reverse the steps of the removal procedure.
1-40 AA2206_en | 2020-05-05

Remove the Nip Feed Drive Motor(s)

Prerequisites:
Remove the Feed Roller Nip Drive Belt (Upper and Lower) (for the motor to replace)
Remove the Pickup Assembly (Upper and Lower) (for the motor to replace)


1. While holding the motor from the inside of the imager, remove the 2 screws on the
outside of the frame.

To install the nip feed drive motor: Reverse the steps of the removal procedure.
AA2206_en | 2020-05-05 1-41

Remove the Rollback Motor (Upper and Lower)

Prerequisites:


1. Disconnect the rollback motor connector.
H241_0028ACA
1 2 H241_0028AC
Important:
An anti-rotational nut secures the lower screw that holds the motor. Press the nut against
the back of the motor as you loosen the lower screw to keep the nut from falling down
when the motor is released.
2. Remove the:
a. 2 screws
b. Motor (upper (1) or lower (2))
To install the rollback motor: Reverse the steps of the removal procedure. Make sure
that the belt is engaged over the motor as you install it.
1-42 AA2206_en | 2020-05-05

Remove the Rollback Assembly (Upper and

Lower)
Prerequisites:
Remove the film cartridge.
Part of the removal of the Film Pickup Assembly includes removing the rollback springs
and the blue knob from the rollback assembly. Leave the rollback springs and knob
off the rollback assembly until after the new rollback assembly is installed.


1. Disconnect the electrical connector from the rollback assembly.

2. Remove the 6 connectors (items 1-6) from the MCS board to allow the MCS to swing
fully open.
AA2206_en | 2020-05-05 1-43

3. Remove the 2 screws (item 7) that connect the MCS bracket.

4. Remove the 2 screws to disconnect the cable guide (1) from the rollback assembly
that is being replaced.
Upper Rollback Assembly Lower Rollback Assembly
Remove 6 screws from the right side of the Remove the lower fan assembly to get access to
cartridge shelf (item 2 above). the front nut of the left rail guide.
Remove 6 screws from the left side of the

cartridge shelf.
1-44 AA2206_en | 2020-05-05

Upper Rollback Assembly Lower Rollback Assembly
Locate the wire harness, attached to the shelf,

at the front of the imager. Cut the cable ties
that are attached to the cartridge shelf.
With the screws removed from both sides and

the harness cable ties removed, the cartridge
shelf can slide out about 6 in. to allow better
access to the nuts that hold the rail guide to the
shelf.
5. Remove 3 nuts from the underside of the right-side rail guide and remove the right-
side rail.
6. Remove 3 nuts from the underside of the left-side rail guide and remove the left-
side rail.
7. Lift and remove the rollback assembly from the right side of the imager.
To install the rollback assembly: Reverse the steps of the removal procedure. It
might be necessary to adjust the left rail guide to provide smooth movement of the
rollers with limited up and down movement.
AA2206_en | 2020-05-05 1-45

1. Install the new rollback assembly into the imager.

2. Install the right rail guide under the rollback assembly and tighten the 3 nuts on
the underside of the rail guide.
3. Install the left rail guide under the rollback assembly but leave the 3 nuts on the
underside of the rail guide secure but not tight.
4. Check that the rollers on the rail guides move smoothly with limited up and down
movement.
If the movement of the rollers has any binding movement or there is up and down
movement, adjust the left rail guide:
a. Move the rollback assembly to the middle position of the rail guide.
b. Move the left rail guide toward the rollers if there is too much up and down
movement or move the left rail guide away from the rollers if the rollers do not
move smoothly.
c. Check the movement across the whole rail. When correct, tighten the nuts.
d. Recheck the movement with all nuts tightened.
5. Finish the installation follow the reverse order of the removal.
6. The final check is to insert a film cartridge and check the opening and closing of the
cartridge. If Error Code 2X-177 occurs, the rollback is not moving as designed. Try
the adjustment again.
1-46 AA2206_en | 2020-05-05

Replace the Film Cartridge Detect Sensor

(Upper and Lower)
Prerequisites:
A 5.5 mm nut driver is needed.
Small needle-nose pliers are recommended.
A flashlight is recommended to help reinstall the film cartridge detect sensor.



discharge.
AA2206_en | 2020-05-05 1-47

1. Manually remove the springs (1) on each side of the rollback assembly.
H241_0030HCA
2 1 H241_0030HC
2. Manually slide the rollback assembly (2) toward its open position.
3. Remove 6 screws on each side of the film tray shelf assembly (3).
Note:
You move the film tray shelf to gain better access to the sensor.
4. Lift the front of the film tray shelf assembly (4) slightly and slide it out toward the
front of the imager. The shelf assembly slides out approximately 15.2 cm (6.0 in.).
H241_0030HCB
3 4 3 3 H241_0030HC
1-48 AA2206_en | 2020-05-05

5. Reaching inside the frame from the left side, use needle nose pliers to remove the
connector from the film cartridge detect sensor.
Note:
The connector position is tight.
6. Remove 2 nuts to disconnect the sensor from the frame.
7. Remove 1 screw, and then remove the sensor assembly.
To install the film cartridge detector sensor: Reverse the steps of the removal
procedure.
Important:
When installing the 12 film tray screws, start at the back of the imager and work your way
toward the front without tightening any screws. Then tighten the screws working from front to
back. Then slide the rollback assembly toward the closed position, and reinstall the springs.
AA2206_en | 2020-05-05 1-49

Remove the Vacuum Pump

Prerequisites:


1. Remove the:
• Screw (1) from the clamp (2)
• Loop clamp from the vacuum pump (3)
2 1
3
H241_0033HCA
H241_0033HC
1-50 AA2206_en | 2020-05-05

Important:
When disconnecting the tubing, leave the tie-wrap in place.
The connector is labeled for the upper or lower pump.
2. Disconnect the:
a. Connector (4)
b. Tubing
AA2206_en | 2020-05-05 1-51

Install the Vacuum Pump

1. Connect the:
a. Tubing
b. Connector
2. Place the loop clamp around the vacuum pump.
3. Insert the screw through the ends of the loop clamp.
4. Install the screw with clamp and pump onto the frame.
1-52 AA2206_en | 2020-05-05

Remove the Pickup Assembly (Upper and

Lower)
Prerequisites:
A T20 TORX driver and a small flathead screwdriver are needed.
To remove the upper pickup assembly, you must open the MCS board bracket.
Disconnect connectors and remove screws to swing open the bracket. For specifics, see
the beginning of the procedure, Remove the Imaging Assembly
Note:
The pickup assembly installed in Manufacturing does not include the guides for the 5950. To
make the pickup assembly compatible between the 5700 and 5950, Service Parts includes the
guides on the pickup assembly. You can use the pickup assembly from Service Parts (with the
guides) for both imagers.


AA2206_en | 2020-05-05 1-53

1. From the right side of the imager, disconnect the connector (for the upper pickup
assembly (1) or the lower assembly (2)).
H241_0023DCA
H241_0023DC
2. From the left side of the imager, disconnect the tubing at the interconnect joint (3).
5 4
H241_0045GCA
H241_0045GC
3. Remove the left and right side rollback springs (4).
1-54 AA2206_en | 2020-05-05

4. Move the rollback assembly to the fully open position.

5. From the left side of the imager, remove the E-ring (5) from the end of the rollback
knob (6), and then remove the knob.
This allows more clearance to remove the pickup assembly (7).
6. Remove 2 screws (8) on the left side of the imager.
4
8
5 6 H241_0046HCA
H241_0046HC
AA2206_en | 2020-05-05 1-55

7. Remove the 2 screws (1) on the right side of the imager:
8. Pull the film pickup assembly through the slot on the left side of the imager and
place it on a flat, stable surface.
To install the pickup assembly: Reverse the steps in the removal procedure.
1-56 AA2206_en | 2020-05-05

Replace the Suction Cup

Prerequisites:
Remove the Pickup Assembly (Upper and Lower)


• Pull the suction cup (1) straight from the shaft (2).
H221_6016GCA
H221_6016GC
2
To install the suction cup: Push the suction cup onto the shaft until it is fully seated.
AA2206_en | 2020-05-05 1-57

Replace the Pickup Home Sensor

Prerequisites:


1. Turn the motor gear (1) to extend the pickup assembly to full length.
H245_1006_C1
2. Disconnect the connector (2).

3. Remove the:
a. Screw (3)
b. Pickup home sensor (4)
To install the pickup home sensor: Reverse the steps of the removal procedure.
Important:
Make sure that the sensor is seated into the hole by its locater pin.
1-58 AA2206_en | 2020-05-05

Replace the Film Contact Sensor

Prerequisites:
A T10 TORX driver and a small, flat screwdriver is needed.


1. Disconnect the connector (1) on the underside of the pickup assembly.
3 1
2
H245_1007_C1
2. Remove the:
a. Screw (2)
b. Film contact sensor (3) (use a small, flat screwdriver to open the connector)
To install the film contact sensor: Reverse the steps in the removal procedure.
AA2206_en | 2020-05-05 1-59


Prerequisites:
To support the imaging assembly during the procedure, move the front and rear
shipping brackets into their shipping location. Use at least 2 screws per bracket. See the
Getting Started Manual for help.


1-60 AA2206_en | 2020-05-05

1. Remove 7 connectors from the Machine Control System (MCS) board:

• 4 across the bottom of the board (callouts 1–4: J19, J10, J22, J20)
• 2 on the right side of the board (callouts 5–6: J15, J17)
• 1 on top of the board (callout 8: J1)
2. Remove 2 screws (7) from the MCS board bracket.
Callout Connector Callout Connector Callout Connector
1 J22 3 J10 5 J15
2 J19 4 J20 6 J17
8 J1
AA2206_en | 2020-05-05 1-61

3. Swing the MCS board bracket open (1).

6
dgdasf
g
2
5 H241_0084_C1
4. Pull the 3 connectors (2) in through the hole in the frame (3).
5. Remove the 5 screws (6) that secure the imaging assembly (5):
• 2 screws from the front guide rail (look for the optics module from the front)
• 3 screws from the rear guide rail
6. Carefully remove the imaging assembly and place it on a flat, stable surface.
1-62 AA2206_en | 2020-05-05

Install the Imaging Assembly

• Reverse the steps in the removal procedure.
Important:
Remember to move the shipping brackets back to the operational position.
Postrequisites:
You must make a calibration print after installing the new imaging assembly.
Check and Adjust the Page Start Delay
AA2206_en | 2020-05-05 1-63

Separate the Optics and Exposure Transport

Prerequisites:
1. Remove 4 screws on each side of the imaging assembly where the optics and
exposure transport are joined (1).
3
H241_0082_c1
2. Carefully separate the optics (2) from the transport (3).

To join the optics and exposure transport: Reverse the steps in the separation
procedure.
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Remove the Power Supply Board

Prerequisites:
De-energize the imager, and the disconnect the power cord.



discharge.
AA2206_en | 2020-05-05 1-65

1. Remove the:
a. 2 power supply shield screws (1)
b. Power supply shield (2)
2. Disconnect the input and output connectors (3, 4), 1 on each side of the power
supply board (6).
3
2
6 1
4
H241_0034HCA
H241_0034HC 5
3. Remove the:
a. 4 screws that secure the power supply board to the standoffs (5)
Note:
Of the 4 screws, 2 screws are inside the shield and 2 screws are outside the shield.
b. Power supply board
To install the power supply board: Reverse the steps in the removal procedure.
1-66 AA2206_en | 2020-05-05

Replace the Machine Control System (MCS)

Board
Prerequisites:
Make a Configuration Backup (Service Tool)



discharge.
1. Disconnect all connectors.
2. Remove:
a. 9 screws (1)
b. MCS board (2)
AA2206_en | 2020-05-05 1-67

1 1 1
H241_0032HCE
H241_0032HC
To install the MCS board: Reverse the steps in the removal procedure.
Important:
Before you tighten the screws, make sure that there are no connectors or wires caught behind
the MCS board.
Related tasks
Restore the Configuration (Service Tool)
1-68 AA2206_en | 2020-05-05

Remove the DRE Motherboard Bracket

Prerequisites:
A 7 mm nut driver is needed.



discharge.
AA2206_en | 2020-05-05 1-69

1. Remove the 5 tie-wraps (1) that hold the cables in place near the DRE motherboard
bracket.
2
1
1
H241_0035_C1
2. Disconnect the power cable (2), the 3 network cables (2), and the solid state drive
cables (3) from the DRE motherboard (4).
3. Remove:
a. 2 nuts from the top of the bracket (1)
b. 2 screws from the bottom of the bracket (2)
c. Bracket with the DRE motherboard (3).
1
1
H241_0037HCA
H241_0037HC 2
To install the bracket: Reverse the steps in the removal procedure.
Related tasks
1-70 AA2206_en | 2020-05-05

Remove the DRE Motherboard

Prerequisites:



When installing or working with circuit boards, always use a wrist strap to prevent damage
from electrostatic discharge.
Note:
You must have the correct replacement DRE motherboard, which depends on the operating
system that the imager is running (WINDOWS or LINUX). For the correct DRE motherboard, see
the parts list for Electronics Assembly.
AA2206_en | 2020-05-05 1-71

1. Disconnect the connector (1), 3 network cables (2), and 2 solid state drive cables (3)
from the DRE motherboard.
2
H241_0035_C2
2. Remove the:
a. 4 screws (1) that mount the DRE motherboard to the bracket
b. DRE motherboard (2) from the bracket
c. If you are replacing the motherboard, remove the KEYLOK USB dongle (3) to
install on the new motherboard.
3
H241_0036HCA
H241_0036HC
To install the DRE motherboard: Reverse the steps of the removal procedure, and
then restore the configuration after the system is powered On and operational.
Related tasks
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Remove the Solid State Drive

Prerequisites:



1. Remove the screws (2) that fasten the drive (1) to the frame.
2. Disconnect the connector (3).
1
2
H241_0049GCA
H241_0049GC
AA2206_en | 2020-05-05 1-73

To install the solid state drive: Reverse the steps of the removal procedure, and
then restore the configuration after the system is powered On and operational.
Related tasks
1-74 AA2206_en | 2020-05-05

Remove the DRE

Prerequisites:
Note:
Imagers with WINDOWS operating systems:
This procedure provides instructions to install the newer DRE in existing imagers. The DRE
requires the following minimum imager software version:
5950/TX55: v1.7.b2 (M06)
Important:



AA2206_en | 2020-05-05 1-75

1. Disconnect the connector (1), 3 network cables (2), and 2 solid state drive cables (3)
from the DRE motherboard.
2
H241_0035_C2
1-76 AA2206_en | 2020-05-05

Important:
Retain the screws and the KEYLOK to use later in the procedure.
2. Remove the:
a. 4 screws (1) that mount the DRE motherboard to the bracket
b. DRE motherboard (2) from the bracket
c. Remove the KEYLOK USB dongle (3) to install on the new motherboard.
3
H241_0036HCA
H241_0036HC
3. Remove the solid state drive:

a. Remove the screws (2) that fasten the drive (1) to the frame.
AA2206_en | 2020-05-05 1-77

b. Disconnect the connector (3).
1
2
H241_0049GCA
H241_0049GC
Note:
The new ADVANTECH board comes with a 64 MB USB drive attached on the back side
of the motherboard. Do NOT reconnect the solid state drive that you removed in the
previous step.
To install the WES 2009 DRE motherboard:
• Install the KEYLOK and the USB drive (with the latest version of software) on the
new motherboard.
• Use the 4 screws from the old motherboard to install the new motherboard.
• Remove the tie wraps from the power connector so the power cable can be routed
to the lower part of the motherboard.
• Connect the network cables (3) and power cable to the motherboard and secure
the power cable to the lower network cable.
• Upgrade the Imager Drive. Click the link in related topics below.
• Restore the configuration and check for proper operation.
1-78 AA2206_en | 2020-05-05

• Install the WES 2009 license sticker over the existing sticker.
• Clear the call using the new DRE part number (SPAF1372). Return the old/removed
parts through the normal channels.
Related tasks
Upgrade the Imager Drive with a New Version of System Software—Reimaging
AA2206_en | 2020-05-05 1-79

2 Preventive Maintenance
PM Intervals
Important:
To consistently produce high quality images and prevent future failures, the imager must receive
periodic routine maintenance. Without regular and complete preventive maintenance, the
imager might experience 26-543 errors and/or image artifacts on the prints. Perform the PM
procedures:
• Every Emergency Maintenance (EM) call
• Every 15,000 cycles, the display screen displays a message prompting the user to schedule
preventive maintenance. The procedures should be performed as soon as possible after the
message appears.
• A charcoal filter change is required every 15,000 prints.
Note:
In 2018, the default settings for both PM and filter change have been revised to 15,000 prints.
If the PM and filter count settings have been manually changed for a specific customer need,
you must re-enter the customized settings after you have updated the software; otherwise,
both settings will be at 15,000.
Modifications During Preventive Maintenance
Important:
Check the modification status of the imager at each PM call. If any Type 1 modifications
(required or selective) are outstanding, install them during the call. It is important to fit
modifications promptly at scheduled maintenance times to improve and maintain imager
performance to corporate and customer expectations.
AA2206_en | 2020-05-05 2-1

Preventive Maintenance
Necessary Materials for Preventive

Maintenance
The materials necessary for performing Preventive Maintenance (PM) are:
• Tools
• PM materials
Table 1: Required Tools
Tool No. Description
— Laptop computer with MICROSOFT WINDOWS 98 operating

system or higher and MICROSOFT INTERNET EXPLORER
— Service tool
TLUN5574 Temperature meter with probe (or regional equivalent – must

be calibrated!)
UNDH 802735448 - EAMER
SP7F3477 Block for probe, kit
TLUN4071 (120 VAC) Vacuum cleaner with appropriate line voltage for the region
KODHTL885 (240 VAC) - EAMER
— Flashlight
— Scraper—recommended blade size is 1.25 × 4.75 in.
— T20 TORX driver
— T10 TORX driver
TLUNAF4682 Air Flow Meter (may vary by region)
Table 2: PM Materials
Part No. Description Notes
SP96000001188 3M Auto-Pak tack cloth
2-2 AA2206_en | 2020-05-05

Part No. Description Notes
SP1C8287 Alcohol wipes (or equivalent) TEXWIPE TX1065, 50 each
G9905091 - EAMER
SP78999828680 Bag with tie-wraps Use one bag for each PM.
SP2G0985 Charcoal filter Take 1 to the PM site.
SP9G5904 Felt pad assembly Replace every PM (15,000 cycles).
SP952793 Safety glasses with side shields
SP9G6569 Filter, cooling air, main Clean/replace
AA2206_en | 2020-05-05 2-3

Access the Error History File

The error history file (EHF) is a record of the errors and warnings that have occurred on
the imager and the timing of the errors. It is important to review the EHF when you
visit a customer site to understand any errors that may not be visible or mentioned by
the customer.
Important:
It is best practice to always install the latest available imager software. If the imager is not
running the latest software, you should update it as soon as possible.
Follow the instructions below to capture the EHF based on the imager software
version.
The EHF provides the following: in the columns below starting on the left are Serial
Number; Software version; Date; Time; GMT Time; Error Code (9999 is not an error);
Film Lot #; Films remaining in cartridge; Film size (Film lot, Films remaining and Film
size only appear if Error code related to film transport) Total Films printed; 14X17 films
printed; 14x14; 11x14; 10x12; 8x10; expiration of film lot.
Error History File: Software before v2.0.b5 (WINDOWS OS)

To access the EHF:
1. Log on to the service tool.

2. In the left panel of the service tool interface, click Diagnostics > Scripts and select
EHF_move.vbs.
3. Click Run, then OK.
4. Click Monitoring and Control > Image Viewer.
2-4 AA2206_en | 2020-05-05

5. Click Rendered Images file that ends in .CSV.

6. Click Save to save the file to your laptop and review the file.
Error History File: Software v2.0.b5 and Later (WINDOWS OS)

To access the EHF:

2. In the left panel of the service tool, click Utilities > P3 Download.
3. Select the EHF from the pull-down menu, and click Download.
Note:
You can also download a P3 file (encrypted film usage data) or both P3 AND EHF. Click
Download All to obtain both P3 and EHFs.
4. Click Save to save the file(s) to your laptop.
The files are zipped in 7z format. Unzip to review to file(s).
Error History File: LINUX OS

To access the EHF:

2. Select Menu > Logs > Error History.
3. On the Recent Errors tab, click Download EHF.
4. Select the file from the drop-down menu under Files, and then click Download.
5. Click Save to store the file to the Downloads folder of your laptop.
6. Open and review the EHF.
AA2206_en | 2020-05-05 2-5

EM Call Checklist
Perform this procedure when visiting a site for an emergency maintenance (EM) call.
Note:
This procedure is specifically for sites that have an issue with the imager. Perform each step in
this procedure whenever you visit a customer site for the imager. If there are no problems with
the imager but you are making a preventive maintenance (PM) visit, see Perform the PM.
1. Repair the print problem that caused the EM call.

2. Ensure that any pending print cycles have completed. If the Pause symbol on the
display screen is illuminated, touch it to close the film cartridge.

3. De-energize the imager, and then disconnect the power cord.
4. Remove the:
a. Top cover
b. Left cover
c. Right cover
Note:
If you need help with any of the procedures in this section, see the Related Topics at the
end of this section for a link to the background information.

Allow the processor drum to cool for 10 minutes before cleaning—but do not let it
become cold. Clean the processor drum while it is still warm. (When it is cold, it is
much harder to clean.)
2-6 AA2206_en | 2020-05-05

5. Remove the 2 rear screws on the processor drum cover, and then pivot the cover
open toward the front of the imager.
Figure 1: Imager left side, rear screw location
H241_0063
Figure 2: Imager right side, rear screw location
H241_0024
6. Check the processor drum for imperfections, gouges, and areas of excessive buildup
of debris (anything that might cause an image artifact).
If the processor drum is damaged, replace it.
CAUTION:
Isopropyl alcohol is highly flammable. Follow the manufacturer’s instructions for safe use
and handling.
AA2206_en | 2020-05-05 2-7

7. Use alcohol wipes to clean the processor drum and processor cover rollers. Rotate
while wiping to clean the entire surface.
H241_0051
Important:
After cleaning, place the used wipes in a bag (SP78999828680), close the bag with a tie-
wrap, and dispose of it according to local ordinances.
8. If you installed a new processor drum, calibrate the processor drum temperature.
Related tasks
Perform the PM
2-8 AA2206_en | 2020-05-05

Perform the PM
Prerequisites:
Ask the customer if any issues with the imager have been observed.
Access and review the error history file (EHF).
Connect to the imager through the Service Tool.
Perform all of the following procedures in the order listed:
1. Print a flat-field gray film to compare against the film after PM is complete.
a. In the service tool, select:
• WINDOWS: Diagnostics > DRE > Advanced Test Print.
• LINUX: Menu > Diagnostics > DRE > Advanced Test Print.
b. In the Test Profile drop-down list, select Mid-Density_FlatField.
c. Select the supply tray with the largest film.
d. Click Run.
2. Ensure that any pending print cycles have completed. If the Pause symbol on the
display screen is illuminated, touch it to close the film cartridge.
3. Open the film supply door and remove the film cartridge. Leave the film supply
door open.

4. De-energize the imager, and then disconnect the power cord.
5. Remove the:
a. Top cover
b. Left cover
c. Right cover

The processor drum is very hot. Allow it to cool for 10 minutes before cleaning—but do not
let it become cold. Clean the processor drum while it is still warm. (When it is cold, it is
much harder to clean.)
AA2206_en | 2020-05-05 2-9

6. Remove the 2 rear screws on the processor drum cover, and then pivot the cover
open toward the front of the imager.
Figure 3: Imager left side, rear screw location
H241_0063
Figure 4: Imager right side, rear screw location
H241_0024
7. Continue with the next steps while the processor drum cools.
2-10 AA2206_en | 2020-05-05

8. Open the film supply door (1) and the filter cover (2):
H241_0004GCA
H241_0004GC
9. Remove the filter.
H241_0007AC
10. Use a vacuum cleaner to clean the:

• Filter area (1)
• Air duct (2)
• Exhaust plenum (3)
• Processor drum exhaust port (4)
• Air duct (5)
Note:
You will remove the fan assembly and clean or replace the filter in the next step.
• Accumulator area (6)
AA2206_en | 2020-05-05 2-11

6
5
H241_0052HCA
H241_0052HC
11. Remove the lower fan assembly and clean or replace the air duct filter:
a. Remove the 3 screws (1) (1 screw is on the left side of the frame and 2 screws are
on the right side of the frame).
1 H241_0021BCA
2 H241_0021BC
3
b. Disconnect the connector (2) (inside the frame on the right side).
c. Shift the fan assembly (3) back and out to the left through the hole in the
frame.
Note:
There is a hole in the frame on each side of the imager. To remove the fan, work
through the holes in the frame.
d. Remove the filter pad (4) if necessary for cleaning or replacement.
e. Reverse steps a-d to reinstall the fan assembly.
2-12 AA2206_en | 2020-05-05

12. If possible, perform the preferred method to clean the left panel:
a. Vacuum the 2 exhaust holes (1)
b. Wipe the faz tray (2) clean with an alcohol pad
c. To confirm that you have achieved the desired results from the vacuuming, use
the air flow meter tool and confirm that the reading is 1.8 or above. See
Measure the Air Flow with an Air Flow Meter at the end of this procedure.
d. If the reading is:
• 1.8 or above, go to step 14.
• Lower than 1.8, go to the next step.
13. If you cannot do the preferred method, do the alternate method to clean the left
panel:
a. Remove the 17 screws that attach the metal plate
b. Using a brush, clean the left cover slots
c. Make sure that all 17 screws and plastic shoulder washers are reinstalled
AA2206_en | 2020-05-05 2-13

14. Loosen the 2 captive thumb screws (1) on the heat shield (2), and then tilt the heat
shield open.
4
3
3 1
H241_0068BCA
H241_0068BC
2
15. Remove the:

a. 2 screws that hold the felt pad assembly to the cooling plate (3)
b. Felt pad assembly (4)
CAUTION:
Isopropyl alcohol is highly flammable. Follow the manufacturer’s instructions for safe use
and handling.
16. Use alcohol wipes and a scraper to inspect and clean debris and buildup from the:
• Heat shield (1), including the bottom side of the shield
• Cooling plate (2)
• Densitometer guide (3)
2 1
3
H221_6034GCB
H221_6034GC
2-14 AA2206_en | 2020-05-05

17. Install a new felt pad assembly with 2 screws.

18. Close the heat shield.
19. Take a sheet of the largest size film available and cut it lengthwise to make a strip
8 cm (3 in.) wide.
Note:
The strip is used to cover and protect the imaging assembly from debris during cleaning.
20. Fold the film strip lengthwise to form a V.
21. From the left side of the imager, insert the strip over the imaging roller to cover it.
H241_0054GC
22. Clean the processor drum.

• Check the processor drum for imperfections, gouges, and areas of excessive
buildup of debris. If necessary, replace the drum.
• Wipe the processor drum with alcohol wipes. Rotate the processor drum while
wiping.
23. Clean and inspect the processor cover rollers for imperfections.
24. Carefully remove the processor drum.
25. Use an alcohol wipe to clean:
• Bottom side of the KAPTON stripper
• Bottom insulation
• Processor entrance idle roller
26. Reinstall the processor drum.
27. Pivot the processor drum cover closed.
AA2206_en | 2020-05-05 2-15

28. Vacuum the:

• Top cover
• Film supply
• Entire processor assembly
29. Carefully remove the film you inserted over the imaging roller and discard it.
30. Install the 2 rear screws on the processor drum cover.
31. Install the:
a. New filter
b. Right cover
c. Left cover
d. Top cover
e. Filter door
32. Close the film supply door.
33. Place all used alcohol wipes and cleaning pads in a bag (SP78999828680), close the
bag with a tie-wrap, and then dispose of it according to local ordinances.
34. Energize the imager.
Postrequisites:
Set the Time Interval, Print Counts, and Filter Counts
Related tasks
Measure the Air Flow with an Air Flow Meter
2-16 AA2206_en | 2020-05-05

Measure the Air Flow with an Air Flow Meter

This procedure describes how to use the KESTREL 1000 Air Flow Meter to check air
flow. The air flow meter lets you check the left panel air flow without removing the 17
screws that mount the metal plate to the left panel; this is the preferred method
(vacuuming) for cleaning the left panel. If an air flow meter is not available, you can
also use the alternate method for checking air flow, where you remove the metal plate
and brush the left cover slots.
Prerequisites:


Raise the processor heat sink.
Reinstall the left panel.

Defeat the top cover interlock.
Important:
This air flow meter should be used to check how effectively a Preventive Maintenance was
performed. Do the tool readings prior to and then after performing a PM—in this way, you can
confirm that the PM was done correctly by confirming the air flow readings.
Use of the air flow meter is NOT intended to determine if a PM needs to be done. PMs must be
scheduled and performed per the required print counts or date being reached as established by
the site, based on factors such as environmental operating conditions. The PM must be
performed per all the procedures stated in the Service Manual.
AA2206_en | 2020-05-05 2-17

Specifications
Set the air flow meter to m/s.
Drum Top Exhaust Port Filter Exhaust Port
1.5 meters per second (minimum) 1.8 meters per second (minimum)
Tools
Tube – PVC, 1.25 in. diameter thin wall, 5 in. long
1. Locate the drum top exhaust port on the left panel.
2. Place one end of the tube on the gasket material over the hole.
3. Place the flow meter impeller on the other end of the tube.
Note:
The filter fan is always running.
4. Connect your laptop to the imager and log on to WebLink.
2-18 AA2206_en | 2020-05-05

5. Go to:
» WINDOWS: Diagnostics > MCS > Motor Diagnostics
» LINUX: Menu > Diagnostics > MCS > Diagnostics. Click the Motor
Diagnostics tab.
WINDOWS
LINUX
6. For Select Operation, select Fans, and then click Run.
Note:
You may need to click Run again if the fan stops running.
7. Record the reading.
» If the reading is 1.5 or above, the air flow is acceptable.
» If the reading is below 1.5, continue with the next step.
8. Remove the tube and flow meter.
AA2206_en | 2020-05-05 2-19

9. Remove the left panel and defeat the interlock.

10. Place the meter over the filter exhaust port on the imager so it covers most of the
plenum.
Note:
Block the hole on the meter with a thumb or tape to get more accurate readings.
» If the reading is 1.8 or above, the filter and fan are acceptable, but the left
panel is clogged or the gaskets are not sealing the left panel.
» If the reading is below 1.8, the filter is not seated properly, or the filter needs to
be replaced, or the fan is not operating. Resolve the fan or filter issue, then
return to step 1 to recheck the left panel.
Postrequisites:
Return to the PM procedure and continue.
2-20 AA2206_en | 2020-05-05

Complete the PM
1. Wait while the processor warms to Ready.
2. Check the drum temperature.
3. If necessary, adjust the drum temperature.
4. Make a flat-field gray test print.
5. Compare the test print with the test print made before the PM.
6. Make a print of a customer image.
7. Check the quality of the print with the customer.
Related tasks
Check the Processor Drum Temperature
Adjust Image Quality
AA2206_en | 2020-05-05 2-21

Set the Time Interval, Print Counts, and Filter

Counts
1. Connect to the imager via the service tool.
» WINDOWS: Monitoring and Control > Imager Monitor.
» LINUX: Menu > Monitoring and Control > Imager Monitor.
WINDOWS
LINUX
2-22 AA2206_en | 2020-05-05

3. Do the following based on the operating system of the imager:
WINDOWS LINUX
Click Set PM Time Duration. To set the PM Time Expiration, click the
drop-down menu and select 0 (disabled),
The Select Reset Value dialog opens.
and then click Reset.
At the Select Reset Value dialog, select 0

(disabled). Click OK.
The PM Time Expiration is now disabled, which causes the PM Print Count setting to
control when the next PM is due.
Click Reset Prints To PM. At the Select To set the Prints to PM, click the drop-
Reset Value dialog, select 15000, and down menu and select 15000. Click Reset.
then click OK.
Note:
This setting also enters the PM record into the service history.
AA2206_en | 2020-05-05 2-23

WINDOWS LINUX
Click Reset Prints To Filter Replacement. To set the Prints to Filter Replacement,
At the Select Reset Value dialog, select click the drop-down menu and select
15000, and then click OK. 15000. Click Reset.
Important:
As site conditions / the imager runtime experience warrants, use best judgment for to
change the default setting of the PM Time Expiration Interval and/or the PM/Filter Print
Count to a setting other than the recommendations if needed. If you need to reduce time
between PMs or filter change, you still can do this. Just remember that changing filters
without proper air flow may not reduce the odor.
Factors to consider are:
• Environment/location where the imager is installed
• Temperature and humidity
• How quickly the air filters and the inside of the imager gets dirty
• How often/quickly the processor drum surface gets dirty
• Does the imager occasionally have 26-543 errors/film jams not due to a failed part?
• Are site personnel sensitive to processing odors? (This may warrant a reduced filter
replacement interval.)
• Are there PM call commitments in the site warranty or service agreements? (If yes, you
may need to apply a specific PM time interval to accommodate site agreements.)
• Any other customer and/or business expectations?
4. Log off from the service tool and close the window.
Related tasks
Edit the Service History Log
2-24 AA2206_en | 2020-05-05

3 Illustrated Parts List
Main Assembly
Figure 5: Main assembly – front and top components
12
8 20
7 11
10
6
5
13
19
3 14
15
16
1 H241_0083_C1
18 17
Table 3: Main assembly – front and top components
Item Part No. Description
1 SPAA0620 Shipping lock, front
2 SPAC9197 Gasket - plenum, processor
AA2206_en | 2020-05-05 3-1

Illustrated Parts List
3 SPAA0476 Filter, plenum input
4 SP8F1868 Fan - inlet, processor heat sink
5 SP5F1872 Nut - machine; Keps, steel, class 6/8, plain zinc, M3 × 0.5 mm; RoHS
compliant
6 SPAA0854 Assembly: Processor cooling and densitometer
7 SP9G0893 Screw - machine; M3 x 10 mm L, steel, ZPCC
8 SPAA4656 Assembly: Diverter - processor
9 SP9G3507 Switch - interlock; SPDB-NO (SPST), 16 A, screw mount; RoHS compliant
10 SPAA4620 Assembly: Heat sink - processor
11 SP9G0093 Assembly: Exhaust - cooling, processor
12 SP9G3970 Gasket - drum cover, processor
13 SP5F1875 Nut - machine; Keps, steel class 6/8, plain zinc, M4 x 0.7 mm; RoHS
compliant
14 SP9G5064 Screw - machine; SEMS, pan head, TORX T10, M3 x 0.5 mm x 6.0 mm,
clear zinc
15 SP9G6356 Spring - extension; 0.018 in. wire diameter x 2.750 in. L, stainless steel
clear zinc
17 SP9J1374 Cable - guide, rollback
18 SPAA0489 Filter, plenum output
19 SP9G6569 Filter, cooling air, main
20 SP9G5904 Assembly: Pad - processor
3-2 AA2206_en | 2020-05-05

Figure 6: Main assembly – right side components
4
1
2
7
8
21
10
11
9
18
17
16
15
14
13
12
20 H241_0058DCA
19 H241_0058DC
Table 4: Main assembly – right side components
1 SP8F3170 Motor - stepper, DC, cooling drive
2 SPAG9796 Motor - stepper, processor drive
3 SP9G4017 Gear - worm, 20-tooth, transport; RoHS compliant
4 SP9G3271 Gear - drive, feed roller
5 SP5F4586 Retaining ring - external; 6.0 – 8.0 mm shaft dia., 0.7 mm T, carbon steel,
Trivalent Zinc Plus sealer; RoHS compliant
Trivalent Zinc Plus sealer
7 SP2G0939 Pulley - transport; 3 mm GT, 24-groove
AA2206_en | 2020-05-05 3-3

8 SP5F2473 Belt - timing; 3 mm GT, 150-tooth, 450 mm L x 6 mm W
9 SP7F2391 Knob - roller, transport
11 SPAA0359 Motor - stepper, transport drive
12 SP5F4586 Retaining ring- external; 6.0 – 8.0 mm shaft dia., 0.7 mm T, carbon steel,
13 SP6J6782 Belt - timing; 3 mm GT, 59-tooth 177 mm L x 6 mm W
14 SP7F2484 Pulley - transport; 3 mm, GT, 16-groove
15 SP9G1916 Bearing - flange, transport
16 SPAA0577 Roller - drive, processor
17 SP9G1676 Belt - timing; 6 mm W, 48-tooth, 144 mm L x 3 mm W pitch
18 SPAE3020 Pulley- transport; 3 mm, 16-tooth, GT, machined; RoHS compliant
19 SPAA0706 Assembly: Fan - exit, filter
clear zinc
21 SP8H5350 Roller, idler - Processor; RoHS compliant
3-4 AA2206_en | 2020-05-05

Figure 7: Main assembly – rear view
2
6
3 4
1 5 7
H241_0059DCA
H241_0059DC
Table 5: Main assembly – rear view
1 SP8E4053 Rollback Assembly Switch (Cartridge Presence) - optical, emitter/sensor,

interruptive; Schmitt trigger w/flag, 5.0 V (dc), MOLEX 5102 series
connector. 0.2 in. W slot; RoHS compliant
2 SPAA0557 Lock - shipping, rear
3 SP5E5849 Switch - rocker, mechanical; single unit, alternate action, non-illuminated,

snap-in mounting, panel mount, DPST, 250 V (ac), 20 A, 6.3 x 0.8 in.
4 SP26-1004-319 Circuit breaker; single pole, 15 A @ 32 V (dc)/250 V (ac), black bezel, black
9-3 button, through-hole
5 SP9J0586 Assembly: Vacuum pump; RoHS compliant
AA2206_en | 2020-05-05 3-5

6 SP9H0680 Screw - machine; hex washer head, M4 x 8 mm L, steel, ZPCC; RoHS

compliant
7 SP9G2723 Gasket - horizontal, back panel; RoHS compliant
8 SP5F9624 Spring, compression - 0.97 in. OD x 0.08 in. wire dia., 1.00 free length;
RoHS compliant
9 SP2G0068 Damper - foam, isolation; RoHS compliant
3-6 AA2206_en | 2020-05-05

Cables and Harnesses

Figure 8: Cables and harnesses
1 2 3 4 5 6 7 8 9 10 11 12
24
21
20 13
19
18
17
16 15 14
23
H241_0062DCA
H241_0062DC 22
Table 6: Cables and harnesses
1 SPAA0433 Harness - MCS to upper pickup; intermediate
2 SPAA0439 Harness - MCS to lower transport
3 SPAA0434 Harness - MCS to upper rollback
4 SPAA0436 Harness - MCS to lower pickup, intermediate
5 SPAA0441 Cable - exit motor
6 SPAA0448 Harness - optics
AA2206_en | 2020-05-05 3-7

7 SPAA0449 Cable - MCS to processor motor
8 SPAA0438 Harness - MCS to vertical transport nip motor
9 SPAA0451 Harness - MCS to FAZ fans, intermediate
10 SPAA0437 Harness - MCS to lower rollback
11 SPAA0440 Harness - MCS to upper transport
12 SPAA0443 Harness - Densitometer Intermediate
13 SPAA0453 Cable - MCS to local panel
14 SPAA0458 Harness - power switch to MCS/power supply, high voltage
15 SPAA0543 Cable - MCS to exposure transport SOP
16 SPAA0446 Cable - MCS to exposure transport motor
17 SPAA0460 Harness - MCS to power supply, low voltage
18 SPAA0456 Harness - MCS to interlocks, doors
19 SPAA0455 Cable - MCS to DRE, Ethernet
20 SPAA0540 Cable - MCS to RF tag, lower
21 SPAA0404 Cable - DRE to service, Ethernet
22 SP9G2642 Cable - DRE to bulkhead, Ethernet
23 SPAA1782 Cable - cartridge sensor, intermediate
24 SPAA0452 Cable - MCS to RF tag, upper
3-8 AA2206_en | 2020-05-05

Covers
Figure 9: Covers
2
12
1 4
5
6
13
16
15 8
14
11
10
H241_0056DCA
H241_0056DC
Table 7: Covers
1 SP9J1069 Assembly: Left panel
2 SP9G6409 Gasket - air channel, left panel; RoHS compliant
3 SP9G0616 Cover - top, main
4 SP9G1959 Support - film, exit tray; RoHS compliant
5 SP9G5570 Tray - exit, main; RoHS compliant
6 SP9J1071 Assembly: Back panel
AA2206_en | 2020-05-05 3-9

7 SPAA0814 Gasket - vertical, back panel; RoHS compliant
8 SP9J1068 Assembly: Right panel
9 SP9G2946 Cover - interlock; RoHS compliant
10 SP9J1070 Assembly: Door - main

SPAA8021 Magnetic catch (part of the main door assembly)
11 SPAA0512 Assembly: Filter panel - branded, 5950
11 SPAA3257 Assembly: Filter panel - branded, TX55
12 SP9G2725 Gasket - duct, left panel
13 SPAA5287 Knob - captured, left panel
clear zinc
15 SP6H7585 Washer - shoulder; non-metallic, nylon, natural, 0.031 in. T x 0.078 in. L,
0.128 in. ID x 0.312 in. OD x 0.185 in. shoulder dia.
16 SPAA6302 Gasket - airflow, left panel
3-10 AA2206_en | 2020-05-05

Transport Assembly
Figure 10: Transport assembly
8
2
7
5
6
H241_0055HCA
H241_0055HC
Table 8: Transport assembly
1 SPAA0937 Assembly: Guide - back, lower film transport
2 SPAA0935 Assembly: Guide - back, upper film transport
3 SPAA0627 Assembly: Guide - top, film transport
4 SPAA0630 Assembly: Guide - center, film transport
5 SPAA0200 Guide - lower film transport
6 SPAA1380 Assembly: Idler - film transport
7 SPAA0625 Guide - front, film transport (1 upper, 1 lower)
8 SPAA0644 Guide - front, slack loop
AA2206_en | 2020-05-05 3-11

Vertical Transport Assembly

Figure 11: Vertical transport assembly
18
1
2
3
17
16
4
5
15
6
14
7
13
12
11 8
9
H241_0064HCA
H241_0064HC 10
Table 9: Vertical transport assembly
1 SPAA0358 Gear - worm; 20-tooth, 10 mm shaft, transport
2 SPAA0254 Roller - drive; dual flat, transport
3 SPAA9877 Roller - idler; segmented, foam, film registration
4 SPAA1913 Spacer - bearing; coupler, transport
5 SP7F2327 Spring - idler; roller, transport
6 SP8F2964 Link - roller; film registration
7 SP8F2376 Gear - idler; 42-tooth, film registration
8 SP7F2174 Pin - gear, idler; film registration
9 SP7E8486 Belt - timing; neoprene, nylon, fiberglass, true metric profile; 3 mm GT

pitch, 120-tooth, 360 mm L x 6 mm W
10 SP7F2175 Gear - drive; 35-tooth, film registration
3-12 AA2206_en | 2020-05-05

11 SPAA0255 Roller - drive; transport
12 SP8F1168 Flag - vertical transport
13 SP7E7749 Bearing - clip; IGLIDE, nylon, 10 mm bore dia.
14 SP9G4074 Gear - worm; single start, DELRIN 500AF, transport, RoHS compliant
15 SP9G4876 Motor - stepper; transport
clear zinc
17 SP5F4586 E-ring - retaining; external, 5 mm W x 0.7 mm T
18 SPAA0359 Motor - stepper, drive, transport
AA2206_en | 2020-05-05 3-13

Pickup Assembly
NOTE: There are two versions of the pickup assembly. Both are shown here with the
same parts tables, as most of the parts are the same.
Older Version of the Pickup Assembly
Figure 12: Pickup assembly
4
3
7
20
21
19
18
16
15
14 8
13
12
17 11
10
9
H245_2019_C1
3-14 AA2206_en | 2020-05-05

New Version of the Pickup Assembly

Figure 13: Pickup assembly
4
1A
6
7
19
21
20
16
14 8
13
12
17 11
10
9
H245_2020_C4
Table 10: Pickup assembly
1 SP9G6744 Assembly: Pickup

1A (1A is not Guides - Used on the pickup assembly from Service Parts for 5700 and 5950.
separately NOTE: The pickup assembly installed in Manufacturing does not include the
orderable) guides for 5950. You can use the pickup assembly from Service Parts (with the
guides) for both imagers.
Trivalent Zinc Plus sealer; RoHS compliant (older version of the pickup assembly)
(this part is not needed with SPAD3067)
3 SPAD3067 Assembly - Motor, with Worm Gear, Pickup
4 SP8E4053 Switch - optical, emitter/sensor, interruptive; Schmitt trigger w/flag, 5.0 V (dc),
MOLEX 5102 series connector. 0.2 in. W slot; RoHS compliant
AA2206_en | 2020-05-05 3-15

5 SP8E1025 Switch - optical, emitter/sensor, interruptive; Schmitt trigger, slotted, 5.0 V (dc),
MOLEX 5102 series connector, 0.2 in. W slot; RoHS compliant
6 SP96-0000-11 Bearing - sleeve; 2 flanges, split axial, type 7, TEP 110, white, 6 mm ID for
85-6 2 mm sheet T, 6.025 mm dia. bore, 7.200 mm dia Hsg bore
7 SP9G8559 Cup - suction, bellows; silicone, 22 mm, 0.89 mm flange OD, 0.95 mm OD x
0.19 mm ID x 0.77 mm H
8 SP9G0893 Screw - machine; M3 x 10 mm L, steel, ZPCC
9 SP9G0894 Screw - machine; SEMS, pan head, TORX T20, M4 x 0.7 mm x 8.0 mm, clear
zinc
10 SP9H0087 Bearing - sleeve; 2 flanges, split, 10 mm ID for 2 mm T
11 SP3B7328 Bearing - sleeve; 2 flanges, split axial, type 7, TEP 110, nylon, while, 8 mm ID
for 2 mm sheet T, 8.025 mm dia. bore, 9.600 mm dia. Hsg bore; RoHS
compliant
12 SP9G5009 Spring - torsion; music wire, 0.038 wire dia.; RoHS compliant
13 SP9G3409 Bearing - flange; split, 8 mm ID x 8 mm L
14 SP26-1001-70 Tie wrap; miniature, nylon, natural, 51 Max bundle

33-6
15 SP9G4111 Spring - lift, pickup
16 SP9G1894 Washer - rectangular; 0.25 in. x 0.50 in. x 0.03 in. T, stainless steel
17 SP2G0913 Tubing - finger; RoHS compliant
18 SP9H0570 Bearing - sleeve; 10 mm ID x 12 mm OD x 15 mm L
20 SP9G4017 Gear - worm, 20-tooth, transport; RoHS compliant (used with motor located on
end of pickup)
SPAC4751
Gear - worm, 20-tooth, transport; RoHS compliant
21 SP9G5064 Screw - machine; SEMS, pan head, TORX T10, M3 x 0.5 mm x 6.0 mm, clear
zinc
SPAA0547 Tubing - vacuum, Lower Pickup Assembly (not shown)
3-16 AA2206_en | 2020-05-05

SPAA0548 Tubing - vacuum, Upper Pickup Assembly (not shown)
Figure 14: Single vacuum pump assembly
Table 11: Single vacuum pump assembly
Note:
The Single Vacuum Pump System requires DRE 1.8.b1 or later. Imagers manufactured after early 2018
may have the single vacuum pump. Additional parts for the single pump system are shown below.
1 SPAF9319 Assembly: Bracket, solenoid valve
2 SPAF7887 Tubing - Valve, lower, pickup
3 SPAG2148 Tubing - Valve, upper, pickup
AA2206_en | 2020-05-05 3-17

4 SPAF7889 Tubing - Valve, common, pickup
SPAF9045 Harness - Pickup, intermediate, lower, pickup (not shown)
3-18 AA2206_en | 2020-05-05

Feed Roller Assembly

Figure 15: Feed roller assembly
Table 12: Feed roller assembly
1 SP9G3747 Assembly: Link, left, feed roller
3 SP9G4074 Gear - worm; single start, DELRIN 500AF, transport, RoHS compliant
clear zinc
5 SP9G4876 Motor - stepper, transport, feeder, nip open/close
AA2206_en | 2020-05-05 3-19

6 SP8E1025 Switch - optical, emitter/sensor, interruptive; Schmitt trigger, slotted. 5.0 V

(dc), MOLEX 5102 series connector, 0.2 in. W slot; RoHS compliant
7 SP9G3353 Assembly: Link, right, feed roller
8 SP9G1480 Flag - sensor, feed roller
9 SP9G4017 Gear - worm; 20-tooth, transport
10 SP9G3271 Gear - drive, feed roller
11 SPAA1667 Roller - drive, feed roller
3-20 AA2206_en | 2020-05-05

Processor Drum Assembly

Figure 16: Processor drum assembly
10
2, 3
6 4
H221_6057DCA
H221_6057DC 5
Table 13: Processor drum assembly
1 SP9G6749 Assembly: Cover - processor
2 SP9G6746 Assembly: Drum - processor; 120 V; RoHS compliant
3 SP9G6748 Assembly: Drum - processor; 240 V; RoHS compliant
4 SP9G0195 Insulation - drum, back, processor
5 SP9G4093 Insulation - end plate, right, processor; RoHS compliant
6 SPAA0857 Insulation - drum, front, processor
AA2206_en | 2020-05-05 3-21

7 SP9G4094 Insulation - end plate, left, processor; RoHS compliant
8 SPAA0854 Assembly: Processor cooling and densitometer
9 SP9G5904 Assembly: Pad - processor
10 SPAA4620 Assembly: Heat sink - processor
3-22 AA2206_en | 2020-05-05

Imaging Assembly
Figure 17: Imaging assembly
3
H241_0038HCB
H241_0038HC
Table 14: Imaging assembly
1 SPAA4993 Assembly: Optics; RoHS compliant
2 SPAA4992 Assembly: Exposure transport
3 SP78-8094-5562-5 Handle, rollback
AA2206_en | 2020-05-05 3-23

Local Panel (Display Screen) Assembly

Figure 18: Local panel (display screen) assembly
H221_6039HCA
H221_6049HC
Table 15: Local panel (display screen) assembly
1 SPAA0465 Assembly: Local panel; RoHS compliant
3-24 AA2206_en | 2020-05-05

Electronics Assembly
Figure 19: Electronics assembly
6
5
3
2
4
H241_0061HCA
H241_0061HC
Table 16: Electronics assembly
1 SPAA0248 Assembly: MCS
1A SPAK1568 Kit: Machine Control Board (MCS) with 3 Ferrites. (Must install software
version 2.1.b6 or higher.)
1B SPAG0510 Assembly: Machine Control Board (MCS) - No Ferrites. (Must install

software version 2.1.b6 or higher.)
2 SPAA3640 Assembly: Flash Drive, 2.5 in. 16 GB, SATA. Part is available until inventory
is depleted, then order item 3A, SPAF1372.
For items 3-3B, see SBAF1764 for more information.
3 SPAA3776 Assembly: Motherboard - DRE, RoHS compliant. This board uses an older
system software version that is based on WINDOWS XP. Part is available
until inventory is depleted, then order item 3A, SPAF1372.
AA2206_en | 2020-05-05 3-25

3A SPAF1372 Kit - DRE Assembly (includes DRE Assembly-SPAE7221 and WINDOWS OS

WES 2009 License Sticker). Order this kit if SPAA3776 (or SPAA3640) is no
longer available and/or to update system software to latest version that is
based on WINDOWS OS WES 2009.
3B SPAE7221 Assembly: DRE (includes motherboard with memory and 64 GB flash drive).
Order when this motherboard fails / system software version installed is
based on WINDOWS OS WES 2009 / the WINDOWS OS WES 2009 License
Sticker is not required.
3C SPAK1837 Kit: DRE Assembly (includes SPAJ4038 motherboard with memory and 16
GB SSD). This DRE is compatible with LINUX OS.
4 SPAA0370 Power supply; 24 V (dc), 3.2 A, 75 W, medical series
5 SP9G1211 RF tag
6 SP5F1875 Nut - Keps M4 x 0.7 mm, steel, clear zinc
3-26 AA2206_en | 2020-05-05

Rollback Assembly
Figure 20: Rollback assembly
2
5
3
H245_2005_C1
Table 17: Rollback assembly
1 SPAH8474 Kit - assembly - rollback
2 SP9G6356 Spring - close assist (outer springs)
clear zinc
4 SPAG9796 Motor - rollback
5 SP8F2668 Knob - rollback
AA2206_en | 2020-05-05 3-27

4 Diagnostics
Use the Service Switch

Prerequisites:


Ensure that any pending print cycles have completed. De-energize the imager and
disconnect the power cord.
Remove the top and right covers.
The service switch (1) is located on the left side of the MCS board.
H241_0032HCC
H241_0032HC
AA2206_en | 2020-05-05 4-1

Diagnostics
1. To activate the service switch, push the button down to SERV.

2. To deactivate the service switch, push the button up to NORMAL.
The Service Mode icon disappears from the display screen.
4-2 AA2206_en | 2020-05-05

Diagnostics
Display Screen Symbols
1 Film count. Displays the film count for the upper/lower film cartridges. When 0
displays, the film cartridge is empty.
2 Indicator light. Indicates the active film cartridge, for example, when printing.
3 Power. Indicates that the imager is ready to print.
4 Status or error code. This code displays an applicable code for the error, such as
film jam, restart error condition, or filter change.
If a print job requires a different film size or type than either of the loaded sizes, then
requested film size and type displays along with the Film Size symbol.
5 Film Size. If On, the print job requires a different film size than the currently loaded
film.
6 Calibration and Test Print. Calibration might be needed if the symbol is on and
code 624, 631, or 632 appears.
7 Pause. If On, the film cartridge is open.
8 Restart. If On, you must restart the imager.
9 Film Jam. If on, film is jammed.
10 Maintenance. If On, maintenance is required. Check the error code.
AA2206_en | 2020-05-05 4-3

Diagnostics
Display Screen Symbols—Detailed Descriptions
Symbol Description
Film Count and Dimensions

• Displays the number of films remaining in the film cartridge.
• When 0 displays, replace the empty cartridge.
Indicator Light
• When steady green, the light indicates the active film cartridge.
• When amber, there is an issue with the indicated film supply, such as a jammed
film. Check the error code.
Power
• When steady green, the imager is ready to print.
• When flashing green, the imager is processing or printing.
• When steady amber, attention is needed.
Refer to other symbol descriptions for details.
• When blinking amber, the imager is warming up.
The screen also displays the time-until-ready count.
Error or Status Code

• A 3-digit code displays when an error or status condition is present.
If the imager is on and a 3-digit code does not display, the imager is operating
normally.
• A 2-digit code displays the requested film size if the loaded film size does not
match the requested size.
The code alternates between the height and width of the requested size.
• If a print job requires a different film size or type than either of the loaded sizes,
then requested film size and type displays along with the Film Size symbol. For
mammography film, an M displays in front of the film size; B indicates the blue
base film, and C indicates clear base film.
Film Size
• If on, the print job requires a different film size than the currently loaded film.
Load the requested film size to continue printing.
• You can also press and hold the symbol for three seconds to cancel all pending
print requests.
4-4 AA2206_en | 2020-05-05

Diagnostics
Symbol Description
Calibrate and Test Print

• When steady blue, press this symbol to initiate calibration of the upper or lower
cartridge.
• When blinking blue, calibration is in process.
• When amber, there was an issue with the calibration. Press the Calibrate symbol
to manually calibrate. You can continue printing or load a different film cartridge.
• To make a test print, press and hold the Calibrate symbol for three seconds/until
the imager beeps twice. The test print varies depending on the type of film.
If the symbol is on, the film cartridge cover is open (for example, while processing
images). To avoid exposing the film to light, do not open the film supply until the
symbol is off. If you cannot wait until the imager has finished processing images, press
the symbol to close the film cartridge.
Restart
You must restart the imager. An error code also displays to indicate why the restart is
required.
Film Jam
Film is jammed. An error code also displays to indicate the location of the jam.
Maintenance
Preventive maintenance is required. An error code also displays to indicate the
required action.
• 449—Replace the filter.
• 550—Perform a preventive maintenance call.
AA2206_en | 2020-05-05 4-5

Diagnostics
DICOM Status Messages

In response to a DICOM printer N-GET status request, a printer status message and
printer status info message are returned to the requesting Service Class User (SCU).
Every error has an associated printer status info message.
• If no errors occur when a PRINTER N-GET request is received, a printer status info
message of “NORMAL” is returned.
• If only one error occurs, a printer status info message that corresponds to the error
is returned.
• If more than one error occurs when a PRINTER N-GET request is received, a status
message is selected by the following priority:
1. Errors returned in the same order generated
2. Non-normal printer status
3. Empty film
4. Normal status
The following table shows the DICOM printer status and status info messages:
Printer Status Printer Status Info Printer Status Printer Status Info
FAILURE ELEC DOWN WARNING BAD SUPPLY MGZ

PRINTER DOWN CALIBRATION ERR
PROC DOWN CHECK PRINTER
COVER OPEN
EMPTY MEDIASZ MEDIATP
FILM JAM
FILM TRANS ERR
PROC INIT
PRINTER INIT
PRINTER OFFLINE
4-6 AA2206_en | 2020-05-05

Diagnostics
Machine Control System (MCS) Imager Status

Messages
The table describes how the display screen and Web Portal indicate imager status:
Printer Status Display Screen Portal Display DICOM Status Description
Service Mode Service Mode WARNING / The service

PRINTER override switch is
OFFLINE enabled. The
imager is not
ready.
Offline Printing Disabled WARNING / Printing/delivery

PRINTER has been disabled.
OFFLINE
Failed (Code will vary) Failed See error An error occurred

tables that prevents
printing.
Self-test Self-test WARNING / This occurs when

PRINTER INIT power is first
applied to the
MCS.
Warming Warming=xx WARNING / The processor is

PROC INIT currently warming
up and will not be
ready to print for
xx minutes.
Cover is Cover Open WARNING / A imager cover is

Open COVER OPEN open. imager not
ready. (A side
cover could be
off.)
AA2206_en | 2020-05-05 4-7

Diagnostics
Printer Status Display Screen Portal Display DICOM Status Description
Printing Printing NORMAL The imager is

printing.
Ready Ready NORMAL The imager is

online and the
processor has
reached operating
temperature.
Pause Not Ready WARNING / The imager is

(cartridge COVER OPEN completing prints
close in progress.
requested)
4-8 AA2206_en | 2020-05-05

Diagnostics
Film Supply Status Messages

The table describes how the display screen and Web Portal indicate film status:
Film Supply Display Screen Portal Display Description

State
Failed or Invalid Failed or Invalid An error occurred that affects

Film Cartridge Film Tray normal operation. The film
cartridge is currently not
usable. Reinsert the cartridge. If
the error recurs, insert a new
film cartridge.
Calibrating Calibrating A calibration is in progress for

this film cartridge.
Film cartridge Empty and/or sheet The film cartridge is inserted

empty count of 0 but the sheet count is 0. Insert
a new film cartridge.
Manual Mode AIQC Off (with The film in this cartridge does
normal tray not meet Automatic Image
information) Quality Control (AIQC)
standards. However, the imager
prints if ready.
Ready Normal Tray Info The film cartridge is ready to

use.
Requires Varies Requires The film cartridge must be

Calibration Calibration calibrated before the imager
can print. Initiation of the
calibration may require user
action (press the Calibration
button).
AA2206_en | 2020-05-05 4-9

Diagnostics
Film Supply Display Screen Portal Display Description

State
Film cartridge No Film Tray The film cartridge that appears

not detected blank (in the example screen,
the upper cartridge) is not fully
inserted into the imager. Insert
the cartridge.
Not Ready Varies Not Ready When the conditions are

corrected, the imager can print.
Cartridge Pause Requested You pressed the Pause button,

closure but the film cartridge has not
pending started to close because films
are still moving through the
imager. When the cartridge
finishes closing, the Pause
symbol turns off and you can
remove the film cartridge.
4-10 AA2206_en | 2020-05-05

Diagnostics
Job Manager Status Messages

The table describes how the display screen and Web Portal indicate job status:
Job Manager Display Screen Portal Display Description

Status
Active Not applicable Shows how many The imager is accepting

jobs having this DICOM job requests and
status are queued film is available for all
current jobs.
No Media Shows how many The imager is accepting

jobs having this DICOM job requests, but
status are queued film of the correct size and
type is not available for at
least one current job.
(Status Code shows requested

size)
Offline DICOM Offline The laser imager cannot

accept any DICOM job
requests. Restart the imager.
AA2206_en | 2020-05-05 4-11

Diagnostics
Condition (Error) Codes

Error Code Subsystems
Each subsystem of the imager has a range of error numbers. The numbers have two
parts, a subsystem ID number and an error ID number. This number system keeps the
error ID numbers given to software components in other imagers for similar errors. The
subsystem ID and error number are separated by a hyphen only on the Web Portal and
not on the display screen or in the error log. For example, the Web Portal displays
20-209 while the error log displays 20209.
Table 18: Subsystem IDs
Subsystem Subsystem/Component Name Error ID

ID
Medical Image Manager (MIM) Core Components:
01 Configuration and Control Subsystem 01-xxx
04 DICOM Input Print Service Class Provider (SCP) Subsystem 04-xxx
05 Study Reclamation Subsystem 05-xxx
06 Delivery Subsystem 06-xxx
DRE:
10 Delivery Subsystem (also contains certain system-wide 10-xxx

definitions)
13–14 Service Tool or Web Portal User Interface 13-xxx, 14-

xxx
MCS:
20 General MCS System 20-xxx
21 Film Supply Drawer 21-xxx

23 Film Supply Drawer 23-xxx
25 RF Tag 25-xxx
26 Film Transport (jams and film path controller errors) 26-xxx
27 Optics (beam power micro and FPGA) 27-xxx
4-12 AA2206_en | 2020-05-05

Diagnostics
Subsystem Subsystem/Component Name Error ID

ID
28 Processor 28-xxx
29 Densitometer 29-xxx
36 Display Screen 36-xxx
Error Code Severity Levels

The following table describes the severity levels associated with error codes for the
imager:
Severity Description Example Display Web Recovery

Screen Portal
Notify* † Notify * †
0=Fatal A failure • System resource Yes Yes The imager must be

occurred and failure restarted.
the imager will
• Hardware failures
have to be
for unique
restarted.
subsystems
• Configuration/
registry failure
• Software init failure
• Network unavailable
1=Alert A failure Film jam Yes Yes The imager should

occurred, but it be able to continue
should be after the problem is
temporary and corrected. If the
correctable by failure is film supply
the user. specific, the imager
should be able to
continue operating
using the other film
supply.
2=Warni An event Connection lost (SCU to Yes Yes No recovery is

ng occurred that SCP) needed.
should notify
the user.
AA2206_en | 2020-05-05 4-13

Diagnostics
Severity Description Example Display Web Recovery

Screen Portal
Notify* † Notify * †
3=Notify An event • Communication No No A notice is written to

occurred, but retries the log. The imager
was should be able to
• Film pickup retry
automatically continue
recovered. • Approaching automatically.
warning sidebands
or limits of
adjustment
4=Auxili Status • Indicate status of a Yes No This does not impact

ary information supply cartridge, imager operation.
such as film saver
on, or manual mode
• Indicate status of
the imager, such as
cover open, or film
cartridge missing
* This table describes general behavior—there are exceptions to these generalizations, predominantly in the MIM Core
Conditions Section. See the individual errors for specific information about Web Portal and Display Screen notification and
alarms.
† The display screen is limited to very simple communication scheme (codes and lights), and so it makes use of the auxiliary
codes; the Web Portal's more sophisticated user interface does not require auxiliary codes in order to detect and
communicate the same conditions.
List of Condition (Error) Codes on the Imager
Important:
Where there are steps in the condition code tables, reference the full procedures elsewhere in
this manual. The steps in these tables are for high-level reference only.


4-14 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 01-000 – General Configuration and Control

Subsystem Error
Web Portal Message Log Message DICOM Printer Severity

Status Info
None General Error in NORMAL 3-Notify

Configuration and Control
Subsystem
Description A general error occurred in the Configuration and Control Subsystem.
System Impact Unknown. This is an unexpected or unknown error; it is not possible to

document specific details.
User Action None
Show at DS False
DICOM Printer NORMAL

Status
Unique Symb. ERR_CONFIG_CONTROL

ID
Condition Code: 01-001 – Maximum Number of Allowed

Restarts for a Subsystem or Component Has Been Exceeded

Status Info
None Maximum Number of NORMAL 2-Warning

Restarts Exceeded for xxxx
(where xxxx is the
subsystem name)
Description When a subsystem or component generates a non-recoverable,

Configuration-and-Control will attempt to shut down and restart it. This
error means that Configuration-and-Control has initiated more than the
configured number of allowed restarts.
System Impact The system will continue to run normally, unless the subsystem or
component in question cannot run any longer.
User Action None
AA2206_en | 2020-05-05 4-15

Diagnostics

Status
Unique Symb. ERR_EXCEED_MAX_RESTARTS

ID
Condition Code: 01-002 – Error Reading Configuration

Information

Status Info
None Error reading configuration NORMAL 2-Warning

information
Description An error occurred while reading the Configuration-and-Control subsystem

configuration information.
System Impact The Configuration-and-Control subsystem may not execute correctly.
User Action None
Show at DS False

Status
Unique Symb. ERR_READING_CONFIG

ID
Condition Code: 01-004 – Error Starting a Subsystem
Web Portal Message Log Message DICOM Printer Status Severity

Info
MIM Core: Internal Error starting NORMAL 1-Alert

Software Error subsystem xxxx (where
xxxx is the subsystem
name)
Description An error occurred while attempting to start a subsystem.
System Impact The subsystem in question will not be started.
4-16 AA2206_en | 2020-05-05

Diagnostics
User Action Shut down the imager, and then restart the imager.
If the error persists, call for service.
FE Action 1. Make a copy of the log with the error.

2. Send the log to Service Engineering.
3. Make a copy of the system configuration.
4. Load the new system software.
5. Restore the configuration.
Show at DS True

Status
Unique Symb. ERR_SUBSYSTEM_START

ID
Note:
The error will only display if message queuing facilities are running.
Condition Code: 01-005 – Error Stopping a Subsystem

Info
None Error stopping NORMAL 1-Alert

subsystem xxxx (where
xxxx is the subsystem
name)
Description An error occurred while attempting to stop a subsystem.
System Impact The subsystem in question may still be running, in which case full
shutdown will not be possible.
User Action None
Show at DS False

Status
AA2206_en | 2020-05-05 4-17

Diagnostics
Unique Symb. ERR_SUBSYSTEM_STOP

ID
Note:
Rationale for not reporting to user: The user requests shutdown of the
entire imager, not just a subsystem. The OS will eventually shut down
regardless of whether all subsystems shut down successfully.
Condition Code: 01-007 – General Subsystem Communication

Error

Status Info
None Configuration and NORMAL 2-Warning

Control Subsystem
cannot communicate
with subsystem xxxx
(where xxxx is the
subsystem name)
Description An unknown error occurred while communicating with a subsystem.
System Impact Configuration-and-Control will attempt to re-establish communications

with the subsystem in question. If communication is lost, the subsystem
will be shut down by force and restarted.
User Action None
Show at DS False

Status
Unique Symb. ERR_SUBSYSTEM_COM

ID
Condition Code: 01-008 – All Subsystems Have Been Started

Info
None All subsystems NORMAL 3-Notify

successfully started
4-18 AA2206_en | 2020-05-05

Diagnostics
Description All subsystems to be started by the Configuration-and-Control subsystem

have been started.
Note:
This code will not be sent as a message.
System Impact None. The system will function normally.
User Action None
Show at DS False

Status
Unique Symb. ERR_ALL_START_COM

ID
Condition Code: 01-009 – Operating System Could Not Be Shut

Down

Info
None OS could not be shut NORMAL 3-Notify

down
Description The operating system did not complete the shutdown in the expected
amount of time.
Note:
User Action None
Show at DS False

Status
Unique Symb. ERR_NO_OS_SHUTDOWN

ID
AA2206_en | 2020-05-05 4-19

Diagnostics
Condition Code: 01-010 – A Subsystem Terminated Abnormally

Info
None Subsystem xxxx NORMAL 3-Notify

terminated (where
xxxx is the system
name)
Description A subsystem that was started by the Configuration-and-Control

subsystem terminated abnormally.
Note:
System Impact The subsystem will be temporarily unavailable until it is restarted by the
Configuration-and-Control subsystem. Depending on the subsystem, it
may cause associations to be rejected or printing to be delayed.
User Action None
Show at DS False

Status
Unique Symb. ERR_ABNORMAL_TERMINATION

ID
Condition Code: 04-000 – General DICOM Input Print SCP

Subsystem Error

Info

DICOM Input Print
SCP Subsystem
Description A general error occurred in the DICOM Input Print SCP Subsystem.

4-20 AA2206_en | 2020-05-05

Diagnostics
User Action None
Show at DS False

Status
Unique Symb. ERR_GEN_DICOM

ID
Condition Code: 04-100 – Limit on Number of Simultaneous

Associations Exceeded

Info
None Maximum Number of NORMAL 1-Alert

Associations Exceeded
Description The maximum number of associations configured has been exceeded. The
association is rejected.
System Impact The SCU will not be able to open an association, and therefore will not be
able to deliver a print job.
User Action None
Show at DS False

Status
Unique Symb. ERR_EXCEED_ASSOC

ID
Note:
Rationale for not reporting to user: This problem is likely transient. If it is
not, the user cannot correct this from the imager.
Additional DICOM information: There is a specific result/reason code
available for this circumstance: 2-Rejected transient/3-Local limit
exceeded.
AA2206_en | 2020-05-05 4-21

Diagnostics
Condition Code: 04-101 – The Called AE Title Does Not

Correspond to a Recognized Printer

Info
None No Destination NORMAL 1-Alert

Matching Called AE
Title
Description The AE title did not map to a destination that is currently available at this
SCP.
System Impact The SCU will not be able to open an association, and therefore will not be
able to deliver a print job.
User Action None
Show at DS False

Status
Unique Symb. ERR_AE_NOT_RECOGNIZED

ID
Note:
Rationale for not reporting to user: This is a DICOM SCU configuration
problem, not an operational error. The user cannot correct this from the
imager.
available for this circumstance: 1-Rejected permanent/7-Called AE title
not recognized.
Condition Code: 04-110 – Invalid Association Request

Info
None The association NORMAL 1-Alert

request was rejected
4-22 AA2206_en | 2020-05-05

Diagnostics
Description An association request was rejected for one or more of the following
reasons:
• The Service Class User (SCU) did not specify an implementation UID.
• The SCU did not specify an application context name.
• The protocol version is a two-byte field; bit zero (0) must be one (1).
• The SCU did not specify any presentation context items to be
negotiated.
• None of the proposed presentation context items were successfully
negotiated. This may happen, for example, when a DICOM Store SCU
tries to communicate with a DICOM Print SCP.
System Impact The SCU will not be able to open an association and, therefore, will not
be able to deliver a print job.
User Action None
Show at DS False

Status
Unique Symb. ERR_INVALID_ASSOCIATION

ID
Note:
imager.
available for this circumstance: 1-Rejected permanent/7-Called AE title
not recognized.
Condition Code: 04-200 – Disk Full

Info
MIM Core: Disk Full Disk Full NORMAL 1-Alert
Description The partition of the disk where studies are stored is full.
System Impact If a print request of a study is in progress, it cannot be completed. New

print requests of studies will not be accepted.
AA2206_en | 2020-05-05 4-23

Diagnostics
User Action Load the requested film type for jobs waiting to be printed.

Show at DS True

Status
Unique Symb. ERR_DISK_FULL

ID
Condition Code: 04-201 – Keep-Alive Message Failed

Info
None Send Keep-Alive NORMAL 2-Warning

Message Failed
Description The SCP may be configured to send packets periodically to maintain a

TCP/IP connection with a Service Class User (SCU), to which the SCU
should reply. This error means that the SCU did not reply to the SCP’s
“Are You There?” packet.
System Impact The SCP will abort the association tied to this connection.
User Action None
Show at DS False

Status
Unique Symb. ERR_KEEP_ALIVE_FAILED

ID
4-24 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 04-202 – Connection Has Been Lost

Info
None Network Connection NORMAL 2-Warning

Lost
Description The SCP has lost the network connection to a Service Class User (SCU).
System Impact The SCP will abort the association tied to this connection.
User Action None
Show at DS False

Status
Unique Symb. ERR_CONNECTION_LOST

ID
Condition Code: 04-300 – Referenced PLUT is Missing

Info
None Referencing Missing NORMAL 1-Alert

PLUT
Description The referenced preference look up table (PLUT) specified by tag

(2050,0500) in the film box or image box is not present.
System Impact The MIM core software will not process the current print job.
User Action None
Show at DS False

Status
AA2206_en | 2020-05-05 4-25

Diagnostics
Unique Symb. ERR_MISSING_PLUT

ID
Note:
imager. (This problem likely occurs only on first-time SCU setup.)
Condition Code: 04-301 – Missing Required Attribute

Info
None Required attribute NORMAL 1-Alert

xxxx (GGGG,EEEE) is
missing from yyyy SOP
(where xxxx
(GGGG,EEEE) is the
tag name and
number, and yyyy is
SOP name)
Description A required attribute for the specified SOP class is missing.
System Impact The named SOP will not be processed. If the SOP is a film session or film
box, the requested page(s) will not print.
User Action None
Show at DS False

Status
Unique Symb. ERR_MISSING_ATTRIBUTE

ID
Note:
4-26 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 04-302 – Invalid Attribute

Info
None Invalid attribute xxxx NORMAL 1-Alert

(GGGG,EEEE)
encountered in
YYYY SOP (where
xxxx (GGGG,EEEE) is
the tag name and
number, and YYYY is
SOP name)
Description An invalid attribute for the specified SOP class was found.
System Impact The named SOP will not be processed. If the SOP is a film session or film
box, the requested page(s) will not print.
User Action None.
Show at DS False

Status
Unique Symb. ERR_INVALID_ATTRIBUTE

ID
Note:
Condition Code: 05-000 – Error Unknown

Info
None Error Unknown NORMAL 2-Warning
Description An unknown error occurred in the Study Reclamation subsystem.

AA2206_en | 2020-05-05 4-27

Diagnostics
User Action None
Show at DS False

Status
Unique Symb. ERR_UNKNOWN

ID
Condition Code: 05-001 – Error Reading Configuration

Information

Info
None Error reading NORMAL 2-Warning

configuration
information
Description An error occurred while reading the Study Reclamation subsystem

configuration information.
System Impact The Study Reclamation subsystem may not execute correctly.
User Action None
Show at DS False

Status
Unique Symb. ERR_CONFIG_READ

ID
Condition Code: 05-002 – Study Reclamation Initiated

Info
None High-water mark NORMAL 3-Notify

reached. Scheduled
study reclamation
time reached.
4-28 AA2206_en | 2020-05-05

Diagnostics
Description Study reclamation has been initiated because either the “high-water
mark” has been reached or the scheduled time for study reclamation
occurred.
Note:
The “high-” and “low-water marks” refer to the boundaries of the
storage drive where image data can be stored.
System Impact Completed studies will be systematically removed from the system until
the “low-water mark” is reached.
User Action None
Show at DS False

Status
Unique Symb. ERR_STUDY_RECLAM_INITIATED

ID
Condition Code: 05-003 – Low-Water Mark Cannot be Reached

Info
None Low-water mark NORMAL 3-Notify

could not be reached
Description The Storage Recovery subsystem could not reach the low-water mark
while running the storage reclamation routines.
System Impact None. The MIM core software should continue to run normally, although
this warning may continue to be logged periodically.
User Action None
Show at DS False

Status
Unique Symb. ERR_LOW_WATER_NOT_REACHED

ID
AA2206_en | 2020-05-05 4-29

Diagnostics
Condition Code: 05-004 – Low-Water Mark Reached

Info
None Low-water mark NORMAL 3-Notify

reached
Description Study reclamation has been completed because the low-water mark was
successfully reached.
System Impact None
User Action None
Show at DS False

Status
Unique Symb. ERR_LOW_WATER_REACHED

ID
Condition Code: 05-005 – Study Reclamation is Shutting Down

Info
None Study reclamation is NORMAL 3-Notify

shutting down
Description The Study Reclamation subsystem has received a shutdown request.
System Impact None. Most likely, the entire system is shutting down. Also, it may be that
a configuration information change requires the subsystem to be
restarted.
User Action None
Show at DS False

Status
Unique Symb. ERR_STUDY_RECLAM_SHUTDOWN

ID
4-30 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 06-000 – General Delivery Subsystem Error

Info
None General error in NORMAL 3-Notify

delivery subsystem
Description A general error occurred in the Delivery subsystem.

User Action None
Show at DS False

Status
Unique Symb. ERR_GENERAL_DELIVERY

ID
Condition Code: 06-001 – General Startup Error

Info
None General startup error NORMAL 1-Alert
Description A general error occurred while starting the Delivery subsystem.
System Impact Jobs will not be delivered because the software interface for the Delivery
subsystem could not be started.
User Action None
Show at DS False

Status
Unique Symb. ERR_STARTUP

ID
Note:
Rationale for not reporting to user: This error should be recoverable.
AA2206_en | 2020-05-05 4-31

Diagnostics
Condition Code: 06-002 – Bad or Missing Configuration Data

Info
None Bad or missing NORMAL 1-Alert

configuration
information
Description An error occurred while reading the Delivery subsystem configuration

information.
System Impact The Delivery subsystem may not execute correctly.
User Action None
Show at DS False

Status
Unique Symb. ERR_BAD_MISSING_CONFIG

ID
Note:
4-32 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 06-101 – Internal Job Processing Error

Status Info
None General job processing NORMAL 1-Alert

error
• Startup error
• Bad or missing
configuration data
• Resource allocation
error
• Mode switching error
• Multi-threading error
• Message exchange
error
• Status callback error
• Inaccessible buffer
• Job is null
• System exception
• Invalid parameter
Description The job delivery component has encountered a general error while
processing a job.
System Impact The current job may not be processed to completion due to an internal
error.
User Action None
Show at DS False

Status
Unique Symb. ERR_JOB_PROCESS

ID
Note:
The log entry will reflect the specific cause from the listed set of causes.
AA2206_en | 2020-05-05 4-33

Diagnostics
Condition Code: 06-102 – Printer Not in Ready State

Info
None Printer not in ready NORMAL 2-Warning

state
Description The imager is not ready to accept delivery jobs.
System Impact Jobs will not be delivered while the imager is in this state.
User Action None
Show at DS False

Status
Unique Symb. ERR_NOT_READY

ID
Condition Code: 06-103 – Invalid Media

Info
None Invalid Media NORMAL 1-Alert
Description An error occurred while reading the Delivery subsystem configuration

information.
System Impact The submitted job will not be delivered.
User Action None
Show at DS False

Status
4-34 AA2206_en | 2020-05-05

Diagnostics
Unique Symb. ERR_INVALID_MEDIA

ID
Note:
Current page will not be delivered. (Undeliverable)
Rationale for not reporting to user: The source of this error is unknown.
Condition Code: 06-104 – Media Unavailable

Info
None Media unavailable NORMAL 2-Warning
Description The currently requested media is not available.
System Impact The submitted job will not be delivered.
User Action None
Show at DS False

Status
Unique Symb. ERR_UNAVAIL_MEDIA

ID
Condition Code: 06-105 – Page Delivery Success

Status Info
None Page delivery success NORMAL 3-Notify
Description Notification that a page was successfully delivered; this is not an error
condition.
System Impact None
User Action None
Show at DS False
AA2206_en | 2020-05-05 4-35

Diagnostics

Status
Unique Symb. ERR_PAGE_SUCCESS

ID
Condition Code: 06-106 – Job Delivery Success

Info
None Job delivery success NORMAL 3-Notify
Description Notification that a job was successfully delivered; this is not an error
condition.
System Impact None
User Action None
Show at DS False

Status
Unique Symb. ERR_JOB_SUCCESS

ID
Condition Code: 06-200 – MIM Data Component Error

Info
None Database access NORMAL 1-Alert

error
Description An error occurred while accessing the MIM Core database. The database
may be corrupted or a timeout occurred.
System Impact The current job will not deliver.
User Action None
Show at DS False
4-36 AA2206_en | 2020-05-05

Diagnostics

Status
Unique Symb. ERR_MIM_DATA

ID
Note:
Condition Code: 06-300 – Destination Business Logic Error

Info
None Database access error NORMAL 1-Alert
Description An error occurred in the destination business logic component. The

database may be corrupted, or a timeout occurred.
System Impact The current job will not deliver.
User Action None
Show at DS False

Status
Unique Symb. ERR_BUS_LOGIC

ID
Note:
Condition Code: 06-400 – General Page Builder Error

Status Info
MIM Core: Image General page builder NORMAL 1-Alert

Page Error error
AA2206_en | 2020-05-05 4-37

Diagnostics
Description A general page builder error occurred. Conditions include:

• Performance timer errors
• Dumping images at lower level
• Error initializing text, line lists, or member variables
System Impact The current page will not be processed because it could not be rendered
due to an internal error.
User Action Resend the print job from the image source.

Show at DS True

Status
Unique Symb. ERR_PAGE_BUILD

ID
Note:
4-38 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 06-410 – Rendering Error

Info
MIM Core: Image • General error NORMAL 1-Alert

Rendering Error rendering the page
• Error after
completion of chain-
forming
• Error rendering trim
or rectangle
• Error rendering text:
xxxx (where xxxx is
the text to be
rendered)
• Error rendering icon
xxxx (where xxxx is
the name of the
icon)
• General error with
algorithm
parameters
Description The page builder component has encountered a rendering error:

• General rendering error
• In the final render call after all chains were formed
• Rendering trim lines, rectangles, etc.
• Rendering text
• Rendering the indicator icon, including missing or corrupted icon data
• Problem with algorithm parameter
AA2206_en | 2020-05-05 4-39

Diagnostics

Show at DS True

Status
Unique Symb. ERR_RENDERING

ID
Note:
The log entry reflects the specific cause from the listed set of causes.
Condition Code: 06-411 – Bad Image Data

Info
MIM Core: Image • Width and/or NORMAL 1-Alert

Data Error height less than
zero
• Bits beyond pixel
depth not zeroed
Description The page builder component has encountered the following image data
error:
• Width and/or height is less than zero
• Bits beyond the pixel depth are not zeroed
4-40 AA2206_en | 2020-05-05

Diagnostics

Show at DS True

Status
Unique Symb. ERR_IMAGE_DATA

ID
Note:
Condition Code: 06-412 – Abort Requested

Info
None Render abort NORMAL 1-Alert

requested
Description The page builder component has been asked to halt a rendering that is
currently in progress.
System Impact The current page will not be processed because rendering was aborted.
User Action None
Show at DS False

Status
Unique Symb. ERR_ABORT_REQ

ID
Note:
Rationale for not reporting to user: Because the page was canceled via an
abort, it may retry successfully.
AA2206_en | 2020-05-05 4-41

Diagnostics
Condition Code: 06-420 – Invalid Data or Data Access Error

Status Info
MIM Core: Internal • Page width and/or height NORMAL 1-Alert

Software Error are less than zero
• Invalid page band
• Invalid coordinates for
indicator icon: (X1,Y2),
(X2,Y2), (where X1, Y1
and X2, Y2 are the
calculated icon
coordinates)
• Image size mismatch error
• Error in cropping
coordinates
• The file XXXX could not be
found (where XXXX is the
file name)
• Error reading image XXXX
(where XXXX is the name
of the image file)
• General error accessing
database components
• General error accessing
page formatter
Description The page builder component has encountered the following data error:
• The specified page width and/or height is less than zero.
• The number of page bands is neither 1 nor 3, and each of the bands
does not have the same type.
• Icon (X1,Y1) and/or (X2,Y2) is beyond the page extents.
• Image size mismatch error, where the size read does not match the
size expected.
• Bad cropping coordinates.
• Icon or image file not found.
• Trying to read image data; most likely, the image input file could not
be found.
• General error accessing the database component.
4-42 AA2206_en | 2020-05-05

Diagnostics

Show at DS True

Status
Unique Symb. ERR_INVALID_DATA

ID
Note:
AA2206_en | 2020-05-05 4-43

Diagnostics
Condition Code: 06-430 – Chain-building Error

Info
MIM Core: Internal • General error NORMAL 1-Alert

Software Error building image
processing chain
• Error in
tonescaling xxxx
(where xxxx is the
specific
tonescaling
problem)
• Error forming the
color processing
chain
• Error in layout
chain
• Error forming the
printer processing
chain
Description The page builder has encountered one of the following errors while
building the image processing chain:
• General chain-building error
• Tonescaling error, usually an error in the transfer function tables (TFT),
PLUT, or curve shape
• Error forming the color processing chain, including missing
International Color Consortium (ICC) profile files
• Layout chain error, including bad rotation and/or flip parameters
• Error forming the imager processing chain
System Impact Unknown
4-44 AA2206_en | 2020-05-05

Diagnostics

Show at DS True

Status
Unique Symb. ERR_CHAIN_BUILDING

ID
Note:
Condition Code: 06-440 – Greater Than 12-bit Image Data

Encountered

Info
None sendPage(): NORMAL 2-Warning

myMPageBuilder.Rend
erPage() call has high
bits masked out
Description The 12-bit image data had pixels that were greater than 12 bits.
System Impact None. The system will automatically compensate for the problem.
User Action None
Show at DS False

Status
Unique Symb. ERR_OVER_12_BIT_IMAGE

ID
AA2206_en | 2020-05-05 4-45

Diagnostics
Condition Code: 06-500 – Internal Page Delivery Component

Error

Info
None • BIND error. Code NORMAL 1-Alert

= YY; Page ID =
XXX
• STAGE error. Code
= YY; Page ID =
XXX
• PRINT error. Code
= YY; Page ID =
XXX
• EXPOSE error.
Code = YY; Page
ID = XXX
• Unknown error.
Code = YY; Page
ID = XXX
Description One of the following internal errors occurred:

• Binding error
• Staging error
• Printing error
• Exposure error
• Unknown internal error
System Impact The job may not be delivered due to an internal error communicating
with the MCS Interface Server (MIS).
User Action None
Show at DS False

Status
4-46 AA2206_en | 2020-05-05

Diagnostics
Unique Symb. ERR_PAGE_DELIV_COMP

ID
Note:
Rationale for not reporting to user: This is an error on an individual job
and does not affect imager operation. The imager will automatically
attempt to print the job again.
Condition Code: 06-501 – Requested Media Not Loaded

Status Info
None Media xxx not loaded NORMAL 2-Warning

(where xxx is the
requested media)
Description The requested media is not loaded in the imager.
System Impact The current job will not be delivered until the specified media is loaded.
User Action None
Show at DS False

Status
Unique Symb. ERR_NOT_LOADED

ID
Condition Code: 06-502 – Requested Media Requires

Calibration

Info
None Media xxx requires NORMAL 2-Warning

calibration (where xxx
is the requested
media)
Description The requested media is not calibrated.
AA2206_en | 2020-05-05 4-47

Diagnostics
System Impact The current job will not be delivered until the specified media has been
calibrated.
User Action None
Show at DS False

Status
Unique Symb. ERR_NOT_CALIB

ID
Condition Code: 06-503 – Requested Media is Calibrating

Info
None Media xxx is NORMAL 3-Notify

calibrating (where
xxx is the requested
media)
Description The requested media is currently being calibrated.
System Impact Jobs will not be delivered until the calibration cycle is completed.
User Action None
Show at DS False

Status
Unique Symb. ERR_NOW_CALIBRATING

ID
Condition Code: 06-504 – Calibration Error

Info
None Error calibrating NORMAL 3-Notify

media xxx (where xxx
is the media that
failed calibration)
4-48 AA2206_en | 2020-05-05

Diagnostics
Description An error occurred during media calibration.
System Impact Jobs may not be delivered because the media could not be calibrated.
User Action None
Show at DS False

Status
Unique Symb. ERR_CALIBRATION

ID
Condition Code: 06-505 – Requested Media is Empty

Info
None Media xxx is empty. NORMAL 2-Warning

(where xxx is the
requested media)
Description The requested media is empty.
System Impact The current job will not be delivered until the specified media is loaded.
User Action None
Show at DS False

Status
Unique Symb. ERR_EMPTY_MEDIA

ID
Condition Code: 06-506 – Requested Media is Jammed

Info
None Media xxx is jammed NORMAL 2-Warning

(where xxx is the
jammed media)
AA2206_en | 2020-05-05 4-49

Diagnostics
Description The requested media is jammed.
System Impact The current job will not be delivered until the media jam is cleared.
User Action None
Show at DS False

Status
Unique Symb. ERR_MEDIA_JAM

ID
Condition Code: 06-600 – General Delivery Engine Error

Info
None General error in NORMAL 1-Alert

delivery subsystem
Description A general error occurred in the Delivery subsystem.

User Action None
Show at DS False

Status
Unique Symb. ERR_DELIVERY_ENGINE

ID
Note:
4-50 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 10-001 – Internal Software Error in MIS

Info
MIS: Internal MIS Internal Error PRINTER DOWN 0-Fatal

Software Error
Description This represents any of a number of errors that indicate that internal
software functionality of the MCS Interface Server (MIS) subsystem has
failed. Examples include: persistent memory failures, object creation
failures, system call failures, and missing configuration files.
System Impact The DRE is not functional.

Show at DS True
DICOM Printer FAILURE

Status
Unique Symb. ERR_MIS_INTERNAL

ID
Condition Code: 10-003 – Image Buffer Error in MIS

Info
MIS: Image Buffer MIS Image Buffer PRINTER DOWN 0-Fatal

Error Error
Description This represents any of a number of errors that indicate that image
memory buffer functionality of the MCS Interface Server (MIS)
subsystem has failed.
AA2206_en | 2020-05-05 4-51

Diagnostics

Show at DS True

Status
Unique Symb. ID ERR_MIS_IMAGE_BUFFER
Condition Code: 10-015 – Database Error in MIS

Info
MIS: Database Error MIS Database Error CHECK PRINTER 1-Alert
Description This represents any of a number of errors indicating that database

software functionality of the MIS subsystem has failed. Examples include:
SQL server down, incorrect database table installation, and database read/
write/update failed.
System Impact The imager can accept jobs and print, but cannot track the total print
counts, prints to PM, prints to filter change, or the history of calibration
data.
User Action Restart the laser imager.


4-52 AA2206_en | 2020-05-05

Diagnostics
Show at DS True
DICOM Printer WARNING

Status
Unique Symb. ERR_MIS_DATABASE

ID
Condition Code: 10-910 – No Communications with the MCS

Info
MIS: MCS MIS to MCS PRINTER DOWN 0-Fatal

Communication Communications Fail
Failure
Description This error occurs when the Machine Control System (MCS) fails to
respond to the MCS Interface Server (MIS). The error is declared by the
MIS and a log message is generated.
This error is a fatal error that will probably result in a service call.
System Impact The imager is unable to print films. The spooler can still accept jobs, but
new films will not be initiated. Films in progress will not be completed.

Show at DS True

Status
AA2206_en | 2020-05-05 4-53

Diagnostics
Unique Symb. ERR_NO_COMM_MCS

ID
Note:
This error is used to cover all common problems between the MIS and
MCS software module. (No hardware connection is involved.)
Condition Code: 13-001 – Service Tool or Web Portal Internal

Error

Info

Service Tool
Subsystem
Description An internal error occurred that is attributable to software components

used by the service tool or Web Portal. (The Web Portal is based on the
service tool software, so the source of this error cannot be discerned.) This
error code represents any of a number of errors that indicate the internal
software functionality of the service tool or Web Portal subsystem has
failed. Examples include: persistent memory failures, object creations
failing, system call failures, Common Service Platform (CSP) framework
errors.
System Impact Service tool operations or Web Portal operations may not be working
correctly. The DRE should be functional but may not respond correctly to
the service/portal function being run, or the function may fail.
User Action None
Show at DS False

Status
Unique Symb. ERR_ST_INTERNAL

ID
4-54 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 14-001 – Service Tool or Web Portal Internal

Error

Info
None General Error in Web NORMAL 3-Notify

Portal Subsystem
Description An internal error occurred that is attributable to software components

used by service tool or Web Portal. (The Web Portal is based on the
service tool software, so the source of this error cannot be discerned.) This
error code represents any of a number of errors that indicate the internal
software functionality of the service tool or Web Portal subsystem failed.
Examples include: persistent memory failures, object creations failing,
system call failures, Common Service Platform (CSP) framework errors.
System Impact Service tool operations or Web Portal operations may not be functioning.
The DRE should be functional but may not respond correctly to the
service/portal function being run, or the function may fail.
Show at DS False

Status
Unique Symb. ERR_WP_INTERNAL

ID
Condition Code: 20-005 – Internal MCS Communications Failure

Info
Internal MCS Internal MCS PRINTER DOWN 0-Fatal

Communications Communications
Failure Failure
Description This error occurs when the MCS board cannot communicate internally to
any of the devices on the MCS board. MCS declares the error and a log
message is generated
The error can be caused by a failure of any device on the MCS board. The
error will likely result in a service call.
The error clears only when imager power is cycled
AA2206_en | 2020-05-05 4-55

Diagnostics
If the error persists, call for service
FE Action Install a new MCS board.
Show at DS True

Status
Unique Symb. ERR_INTERNAL_MCS_COMMUNICATION_FAILURE

ID
Condition Code: 20-006 – Internal Network Failed to Initialize

Info
Internal Network Internal Network PRINTER DOWN 0-Fatal

Failure Failed to Initialize
Description This error occurs when the DRE cannot initialize its network circuits and
therefore cannot transfer image data. The Machine Control System (MCS)
declares this error and a log message is generated.
The error can be caused by a disconnected or faulty network cable, by a
problem in the network circuits in the DRE, or by a problem in the MCS
board. The error will likely result in a service call.
The error clears only when imager power is cycled
FE Action Perform the actions below in sequence. If an action provides a resolution,

do not continue with the other actions.
1. Reseat the network cables on the DRE and MCS board.
2. Install a new DRE motherboard.
3. Install a new MCS board.
4-56 AA2206_en | 2020-05-05

Diagnostics
Show at DS True

Status
Unique Symb. ERR_INTERNAL_NETWORK_INIT

ID
Condition Code: 20-154 – MCS Storage Media Failure

Status Info
MCS: Internal MCS failed to read/ ELEC DOWN 0-Fatal

Communications write to the storage
Failure media
Description This error occurs when the Machine Control System (MCS) detects an
error while attempting to read from or write to the storage media. The
error clears only when imager power is cycled.
System Impact The imager cannot print films. The spooler can still accept and queue jobs
but new films will not be initiated. Films downstream of the affected
subsystem will be completed; all other films will be reprinted.

1. De-energize then energize the imager.
2. Reimage the software.
3. Install a new solid state drive.
4. Install a new DRE motherboard.
Show at DS True

Status
Unique Symb. ERR_MCS_HARDDRIVE_ACCESS

ID
AA2206_en | 2020-05-05 4-57

Diagnostics
Condition Code: 20-155 – MCS Printer Configuration is

Incompatible with Hardware

Info
Incompatible MCS MCS printer ELEC DOWN 0-Fatal

Printer Configuration configuration is
for Hardware incompatible with
model hardware
Description This error occurs when the Machine Control System (MCS) application
reports that the imager configuration is incompatible with the hardware
model information. This is usually because the security key is incorrect or
is not seated/installed properly, or has become non-functional.

1. Reseat the KEYLOK.
2. Install a new KEYLOK.
Show at DS True

Status
Unique Symb. ERR_MCS_INCOMPATIBLE_HARDWARE

ID
Condition Code: 20-156 – Micro Software Version is

Incompatible with MCS Software

Status Info
Incompatible One or more micros PRINTER DOWN 0-Fatal

Software Versions have software
Installed versions installed that
are incompatible with
the MCS version
4-58 AA2206_en | 2020-05-05

Diagnostics
Description This error occurs during Machine Control System (MCS) diagnostics when
the MCS determines that the software version of one or more of the
microcontrollers is incompatible with the MCS software version. This error
should only happen when the MCS software is being installed or
updated.
The error is cleared when MCS diagnostics passes.
System Impact The imager is unable to print films. The spooler is still able to accept jobs
but new films will not be initiated. Films in progress will not be
completed.
FE Action Update the microcontrollers.
Show at DS True

Status
Unique Symb. ERR_MCS_INCOMPATIBLE_VERSIONS

ID
Condition Code: 20-209 – Imager Opened During Self Test

Info
Laser Imager Opened Top, Side, or Front PRINTER DOWN 0-Fatal

During Self Test Cover or Door
Opened During Self
Test
Description This error occurs during Machine Control System (MCS) diagnostics when
the imager determines that a cover was opened during the execution of
Self Test. The error clears only when imager power is cycled.
completed.
AA2206_en | 2020-05-05 4-59

Diagnostics
User Action Close the open cover or door, and then restart the imager.
FE Action 1. Check that the following are closed and secured:

• Top cover
• Film supply door and back covers
2. De-energize and then energize the imager.
Show at DS True

Status
Unique Symb. ERR_MCS_DOOR_OPENED_DURING_SELF_TEST

ID
Condition Code: 20-449 – Processor Filter Maintenance

Required

Info
None Processor Filter NORMAL 3-Notify

Maintenance
Required
Description This notification is written to the log when the processor filter
maintenance (PFM) sheet count exceeds the PFM sheet count limit.
Note:
This notification is shown to the user but is different from other “errors”
because it is a special situation.
User Action Change the filter.
FE Action Change the filter.

Use the service tool to reset the Counts to Filter Change.
Show at DS True
4-60 AA2206_en | 2020-05-05

Diagnostics

Status
Unique Symb. ERR_PFM_REQUIRED

ID
Condition Code: 20-550 – Preventive Maintenance Required

Info
None Preventive NORMAL 3-Notify

Maintenance
Required
Description This notification is written to the log when the preventive maintenance
(PM) sheet count exceeds the preventive maintenance/system cleaning
sheet count limit.
Note:
This notification is shown to the user but is different from other “errors”
because it is a special situation.
User Action None
FE Action Perform the PM (including resetting the print count).
Show at DS True

Status
Unique Symb. ERR_PM_REQUIRED

ID
Condition Code: 20-700 – Printer in Service Mode

Info
None None N/A 4-Auxiliary
AA2206_en | 2020-05-05 4-61

Diagnostics
Description This auxiliary code indicates that the imager is in Service Mode.
completed.
User Action None

1. Take the imager out of Service Mode: ensure that the service switch is
in the NORMAL position.
Show at DS True
DICOM Printer N/A

Status
Unique Symb. ATTEN_PRINTERINFO_SERVICEMODE

ID
Note:
This is a printer status indication, not an error condition.
Condition Code: 20-701 – Printer Top Cover Open

Info
Description This auxiliary code indicates that the imager top cover or other cover was
opened.
completed.
User Action None
4-62 AA2206_en | 2020-05-05

Diagnostics

1. Check the actuation of all interlock switches.
2. Adjust each interlock switch.
Show at DS True
DICOM Printer N/A

Status
Unique Symb. ATTEN_PRINTERINFO_DOOROPEN

ID
Note:
Condition Code: 20-704 – DICOM Offline

Info
Description This auxiliary code indicates that the DICOM network connection to the
imager is offline. The user can place the network back online by using the
Web Portal. The code clears when DICOM is back online.
System Impact The system cannot queue new jobs for printing. It can still print jobs
already queued.
User Action None
FE Action Enable the DICOM setting from the Imager Monitor (at the Web Portal).
Show at DS True
DICOM Printer N/A

Status
Unique Symb. ATTEN_PRINTERINFO_DICOM_OFFLINE

ID
Note:
AA2206_en | 2020-05-05 4-63

Diagnostics
Condition Code: 20-705 – Restart in Process

Info
Description This auxiliary code indicates that a user-initiated system restart is in

process. The user should not power the imager off during the startup
sequence but wait for the sequence to complete. The code clears after
the sequence completes.
Note:
One of the reasons that the operating system would be restarted is for a
software update procedure.
System Impact The imager cannot print films.
User Action None
FE Action None
Show at DS True
DICOM Printer N/A

Status
Unique Symb. ATTEN_PRINTERINFO_RESTART

ID
Note:
Condition Code: 20-706 – Shutdown Completed

Info
4-64 AA2206_en | 2020-05-05

Diagnostics
Description This auxiliary code indicates that a user-initiated system shutdown is

complete. (The shutdown would have been initiated remotely from the
Web Portal because shutting down the imager at the machine
accomplishes the power-off without initiating a shutdown.) The imager
must now be powered off using the power switch.
When this code is displayed, the imager can be restarted only by using
the power switch to power off and then power on.
System Impact The imager cannot print films.
User Action None
FE Action De-energize the imager.
Show at DS True
DICOM Printer N/A

Status
Unique Symb. ATTEN_PRINTERINFO_SHUTDOWN

ID
Note:
Condition Code: 20-913 – DRE Data Transfer Error Notification

Info
None Image transfer failure. NORMAL 3-Notify

Wrong number of
bytes transferred in
the allotted
timeframe.
Description This notification occurs when the wrong number of pixels is transferred
between the DRE and the MCS board in the allotted time frame. The
faulty image prints. The job fails and the imager attempts to print the
image again.
Note:
Code 20-915 is generated when this problem is detected on the third
successive film.
AA2206_en | 2020-05-05 4-65

Diagnostics
User Action None
FE Action None
Show at DS True

Status
Unique Symb. ERR_DATA_TRANSFR_RETRY

ID
Condition Code: 20-915 – DRE Data Transfer Fatal Error

Detected

Info
Internal Image Data Image transfer failure ELEC DOWN 0-Fatal

Transfer Failed after multiple attempts.
Wrong number of bytes
delivered in the allotted
timeframe.
Description This error occurs when the wrong number of pixels is transferred between
the DRE and the MCS board in the allotted time frame on three successive
films.
A faulty image prints on each failure. Jobs associated with the faulty
image fail, and the imager attempts to print the image again. The error is
cleared when the imager power is cycled.
4-66 AA2206_en | 2020-05-05

Diagnostics

1. Reseat the DRE and MCS cables.
2. If the error occurs on every print job, replace the MCS board.
3. If the error occurs on a single print job, resend the print job.
Show at DS True

Status
Unique Symb. ERR_DATA_TRANSFR_FAIL

ID
Condition Code: 20-919 – DRE Image Render Incomplete

Status Info
Internal Image Data Image Render did not ELEC DOWN 0-Fatal
Render Failed complete.
Description This error occurs when image data transfer between the DRE and the
MCS is interrupted and does not complete within a reasonable time. The
error is cleared when the imager power is cycled.

If the error occurs on every print job:
1. Update the software if the imager does not have the current release.
2. Replace the MCS board.
3. Replace the Optics assembly.
Show at DS True
AA2206_en | 2020-05-05 4-67

Diagnostics

Status
Unique Symb. ERR_DATA_TRANSFR_FAIL

ID
Condition Code: 21-116 (Upper) or 23-116 (Lower) – Film Pickup

Failed

Status Info
Film Jam in Area 1x Film Supply: Film Pickup Failure. FILM TRANS ERR 1-Alert
Film did not lift successfully as
indicated by SOP sensor (S7).
Description This error occurs if after 3 attempts, the imager cannot pick up a sheet of
film as indicated by the exposure transport start-of-page sensor (S7). The
film probably fell back down onto the cartridge. The error is cleared when
a film cartridge is removed and then re-inserted. The failure can be caused
by anything that deals with moving the film from the film cartridge to the
SOP sensor.
System Impact The imager cannot print from the cartridge. The spooler can receive and
queue jobs.
User Action 1. Open the front door.

2. Close the cartridge to prevent film fog.
3. Remove the cartridge from the imager.
4. Remove any loose films from areas 1 or 2.
If areas 1 or 2 do not contain misplaced films, take the film cartridge
to a dark room, open the cartridge cover, remove any misplaced films,
and then close the cartridge cover.
5. Re-insert the film cartridge.
6. Close the front door.
4-68 AA2206_en | 2020-05-05

Diagnostics
Components • S7 (Exposure transport SOP sensor)

• MCS board
• M4 (vacuum pump motor)
• M5 (vacuum valve)
• Suction cups
• Rollers, belts, and gears that transport film to the exposure transport
• Transport motor
• Finger, tubing (wave generator), and tubing
• Power source and electrical harnesses, cables
• Film cartridge -- how it is handled by the customer
• Rollback assembly
• Worm gear screws
FE Action See below
Show at DS True

Status
Unique Symb. ERR_UP_FILM_PICKUP_FAIL

ID
Logged for RMS [CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]
FE Actions
Perform the actions below in sequence. If an action provides a resolution, do not
continue with the other actions.
1. Review the Error History File (EHF). The EHF logs the errors and warnings that have
occurred on the imager and when.
2. Check for films lying in the film path and remove any that you find.
3. Based on the area of the jammed film, determine which components to check:
Cannot find Check the film • vacuum pump • film cartridge/

jammed film pickup handling
• tubing
components that
• suction cups • vacuum valve
deal with vacuum
• electrical • finger tubing (wave
harness generator)
• MCS board • worm gear
• rollback assembly
AA2206_en | 2020-05-05 4-69

Diagnostics
Film is stuck on Check for multi- • vacuum pump • film cartridge/

the cartridge film feeds, weak handling
• tubing
vacuum, or film
• worm gear • vacuum valve
Note: cartridge handling
issues screws • finger tubing (wave
Software v1.4 generator)
reduces the
occurrence of this
issue. If you see
this problem, make
sure the software is
at least v1.4.
Film left the Check the film • rollers and • feed roller sensor
cartridge but did transport gears • belts
not reach the components
• transport • SOP sensor
SOP sensor
motor
4. See Known Issues that Cause Film Pickup Issues (below) for the relevant
components.
5. Check for any e-rings that may have come off the roller assemblies, causing
misalignment of rollers.
6. Reseat the pickup assembly connectors.
7. Check the exposure transport sensor and replace if needed.
8. Replace the pickup assembly.
See the Adjustments and Replacements for replacement procedures as needed.
Known Issues that Cause Film Pickup Failures
Worm gear: Some pickup assembly worm gears are too short, allowing too much play in the
pickup height. The resulting gap between the worm gear and E-ring lets the gear slide along
the motor shaft and affect the pickup height accuracy.
How to measure: This information was presented in 5700 Service Bulletin

SB6M2037, located on the Service Portal.
Solution: Replace worm gear (SP9G4074). See Adjustments and

Replacements.
4-70 AA2206_en | 2020-05-05

Diagnostics
Worm gear screws: Some of the pickup assemblies have an issue where the two screws for
the blue worm gear and the one screw for the brown worm gear have not been tightened
properly. If the screws are not tightened, the worm gears will not rotate properly, which can
cause 2x-116 and/or film to be stuck to the cartridge.
How to measure: Check the screws and tighten if necessary.
Solution: Tighten the one accessible screw on the blue worm gear and the
one screw for the brown worm gear.
Note:
The second screw on the blue worm gear is not easily accessible
but it should not be necessary to tighten it.
Suction cups: Typically, suction cups will not cause 2X-116 errors. But if a suction cup is not
made correctly, it may be part of what is causing the film not to be picked up properly.
How to check: Visually examine the suction cups with a magnifying glass. Look
at the rim of the suction cups for notches or extruding material.
Solution: Replace the faulty suction cup (SP5F2826). See Adjustments and
Replacements.
AA2206_en | 2020-05-05 4-71

Diagnostics
Finger tubing (wave generator): The finger tubing is the hose material located between the
suction cups. Its purpose is to separate sheets of film by creating a wave effect on the film. If
the finger tubing is too stiff, it will not allow the suction cups to compress and make a good
seal on the film. This will especially occur if the suction cup also has a flaw.
How to check: Try to compress the finger tubing. Removal of the two finger
tubing units can be used as a troubleshooting technique, but the
finger tubing needs to be installed on film pickups. Also, if
removing the finger tubing allows the film to be picked up, the
suction cups could still be part of the problem.
Solution: Replace the finger tubing (SP2G0913). See Adjustments and

Replacements.
Tubing: Any kinks or binds in the vacuum hoses will cause less vacuum or restrict the
movement of the film pickup assembly.
How to check: With the film pickup out of the machine, hold a piece of film
under the suction cups and select the appropriate film tray to
apply vacuum to the film pickup. If no or little vacuum, look for
any binding of the vacuum tubing.
Solution: Rerun the tubing or replace it. See Adjustments and

Replacements.
Vacuum pump: Debris in the diaphragm of the vacuum pump will cause the vacuum to leak
out and not provide a good suction to the film.
How to check: With the film pickup out of the machine, hold a piece of film
under the suction cups and select the appropriate film tray to
apply vacuum to the film pickup. If no or little vacuum,
disassemble the vacuum pump and look for any debris on the
diaphragm – remove it and recheck.
4-72 AA2206_en | 2020-05-05

Diagnostics
Vacuum pump: Debris in the diaphragm of the vacuum pump will cause the vacuum to leak
out and not provide a good suction to the film.
Solution: 1. Remove the vacuum pump.

2. Remove the 4 screws holding the black hose manifold to the
pump assembly.
Note:
Position the pump with the 4 screws up to prevent loss of the
small plastic valves.
3. Carefully separate the pieces. Inspect the area for small
pieces of debris. Remove any debris.
4. Lift off the 2 valves. Inspect this area for small pieces of
debris. Remove any debris.
5. Re-install the components, and check if the problem is

resolved. If not, replace the vacuum pump (SP9J1034).
AA2206_en | 2020-05-05 4-73

Diagnostics
Film cartridge handling: Issues only occur after a cartridge is opened (when the vacuum is
removed). Once the vacuum is removed, the lid’s ability to keep the film from moving
around in the cartridge and sliding under the lid into the adhesive is greatly reduced. Also,
improper handling and storing of the film cartridge can cause the sheets of film to move
within the cartridge.
How to check: In the event of an EC116 where a film is found in the adhesive,
you can determine if film handling is the cause by the timing of
the error. The error will occur with the first or second sheet of a
new cartridge, or in the first few sheets of a previously used
cartridge.
Solution: Remove the jammed film.

Ensure that the customer knows how to store and transport the
film cartridges. Film should be carried and stored flat and face up
(with the label on top).
Plastic roller in rollback assembly: Imagers with a plastic roller (implemented in 2016-10) in the rollback
assembly can experience a 2x-116 error due to the failure of the rollback motor to initially open the
cartridge. The belt going to the plastic roller can jump when trying to peel back the cartridge’s foil lid.
How to check: Check if the roller is plastic. If the roller is aluminum, then this is not the
cause of the 2x-116 error. Serial number effectivity for imagers with the
plastic roller:
• 5700: 57137999, 57041464,57331448,57830050
• 5950: 59137734,59540358,59830098,59331179
Also – see step 8 below. Check for a mark on the frame. If you see the
mark, the tension has already been adjusted.
4-74 AA2206_en | 2020-05-05

Diagnostics
Plastic roller in rollback assembly: Imagers with a plastic roller (implemented in 2016-10) in the rollback
assembly can experience a 2x-116 error due to the failure of the rollback motor to initially open the
cartridge. The belt going to the plastic roller can jump when trying to peel back the cartridge’s foil lid.
Solution: Adjust the belt tensioner to provide more tension on the plastic roller. The
belt tension is set in the factory using test fixture. The fixture aligns the
tensioner-securing screw position in the frame slot by setting the bottom
of the screw to a predetermined position.
1. With the right cover removed, use a short ruler marked in millimeters
to measure from the bottom of the slot in the frame to the bottom of
the screw (between the 2 lines):
2. Add 3 mm to the measurement in step 1.

3. Loosen the tensioner screw.
4. Move the screw up so that the distance from the bottom of the slot
in the frame to the bottom of the screw equals the measurement
obtained in step 2.
5. Tighten the screw.
6. Load and verify that a couple of unopened film cartridges (best to use
the same lot number as the film cartridge that failed) opens correctly.
7. If the cartridges open correctly, go to the next step. If NOT, replace
the rollback assembly.
8. Using a marker, make a mark on the frame at the bottom of the
screw. The mark indicates that the change has been completed and
provides a reference point for any future service calls.
The 5950 has 2 rollback assemblies; the 5700 has one rollback.
AA2206_en | 2020-05-05 4-75

Diagnostics
Condition Code: 21-117 (Upper) or 23-117 (Lower) – Film Pickup

Retry Notification

Info
None Film pickup retry. Film NORMAL 3-Notify

did not lift
successfully.
Description This notification occurs if the imager fails to pick up a sheet of film as
indicated by the SOP sensor.
Note:
Code 21-116 is generated on the third successive failed pickup attempt.
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ERR_UP_FILM_PICKUP_RETRY

ID
Condition Code: 21-118 (Upper) or 23-118 (Lower) – Pickup

Failed to Go Home
Note:

Status Info
Film Supply: Internal Film Supply: Pickup Home FILM TRANS ERR 1-Alert
Hardware Failure Sensor (S3x) failed to sense
the pickup assembly in the
appropriate home or off-
home position.
4-76 AA2206_en | 2020-05-05

Diagnostics
Description This error occurs if the pickup fails to leave the home position at the
beginning of a pickup cycle or fails to reach the home position at the end
of a pickup cycle (as indicated by the pickup home sensor S3x). It can also
occur if the pickup reached home unexpectedly.
This error can indicate a problem with sensor S3x or pickup motor. The
error is cleared when a film cartridge is removed and then re-inserted.
queue jobs.
User Action 1. Close the film cartridge.

2. Remove the cartridge from the imager.
3. Re-insert the film cartridge.
4. If the error persists, call for service.
Components • S3 (Pickup Home sensor)

• M3 (pickup motor)
• MCS board
• Power source
• Cables

2. Check the pickup home sensor and wiring harness, and replace if
needed.
3. Check the pickup motor and wiring harness, and replace if needed.
4. Check that the pickup assembly is operating smoothly. Manually turn
the pickup worm gear to raise and lower the pickup.
5. Install a new pickup assembly.
Show at DS True

Status
Unique Symb. ERR_UP_PICKUP_HOME

ID
AA2206_en | 2020-05-05 4-77

Diagnostics
Condition Code: 21-119 (Upper) or 23-119 (Lower) – Film

Contact Failure

Status Info
Film Supply: Internal Film Supply: Film FILM TRANS ERR 1-Alert
Hardware Failure contact sensor (S4x)
failed to confirm that
the pickup arm
assembly lowered and
contacted the film
Description This error occurs only while attempting to pick up a film or checking for
film in the cartridge. This error can occur when the contact sensor was
active when the pickup was at home, or when the contact sensor is stuck
on. The most likely cause of the error is a failed contact sensor (S4x).The
error is cleared when a film cartridge is removed and then re-inserted.
queue jobs.

2. Remove the film cartridge from the imager.
3. Re-insert the cartridge.
Components • S4 (Film contact sensor)

• MCS board
• Power source
• Cables

2. Check the film contact sensor and wiring harness, and replace if
needed.
3. Install a new pickup assembly.
Show at DS True

Status
4-78 AA2206_en | 2020-05-05

Diagnostics
Unique Symb. ERR_UP_FILM_CONTACT

ID
Condition Code: 21-125 (Upper) or 23-125 (Lower) – Feed Roller

Nip Failure

Status Info
Film Supply: Internal Film Supply: Feed FILM TRANS ERR 1-Alert
Hardware Failure Roller Sensor (S5x)
failed to detect feed
roller open/closed
position.
Description This error occurs if the feed roller nip sensor (S5x) does not change from
unblocked to blocked when opening or from blocked to unblocked
when closing. The most likely cause is the motor did not turn or the
sensor did not detect the motion.
A film stuck to the cartridge adhesive might cause this error.
The error is cleared when the imager is power cycled.
queue jobs.

2. Remove the film cartridge from the imager.
3. Remove any film that may be stuck to the cartridge adhesive.
4. Re-insert the cartridge.
Components • S5 (Feed roller sensor)

• MCS board
• M1 (feed roller open/close motor)
• Power source
• Cables
AA2206_en | 2020-05-05 4-79

Diagnostics
FE Action Perform the actions below in sequence. If an action provides a

resolution, do not continue with the other actions.
1. Check the feed roller nip sensor and the wiring harness, and replace
if needed.
2. Check the feed roller nip motor and the wiring harness, and replace
if needed.
Show at DS True

Status
Unique Symb. ID ERR_UP_FEED_ROLLER

Cartridge—Unable to Read or Write to RF Tag

Status Info
Film Supply: Unable Film Supply: RF Tag BAD SUPPLY MGZ 1-Alert
to Identify Film Reader failed to Read
Cartridge or Write RF Tag data
in film cartridge
Description The imager attempts to read the RF tag in the film cartridge at power-up
and when a film cartridge is inserted. It attempts to write a new sheet
count to the tag after a successful film feed. The error is generated if
invalid data is read or if the write fails.
The error is cleared when a film cartridge is removed and then re-inserted.
queue jobs.
User Action Remove and then re-insert the film cartridge. Insert a different film
cartridge if the error does not clear.
4-80 AA2206_en | 2020-05-05

Diagnostics
Components • Film cartridge

• RF antenna
• MCS board
• Power source
• Cables

1. Insert a different film cartridge.
2. Reseat the RF tag connector at the MCS board.
4. Replace the RF tag antenna board.
Show at DS True

Status
Unique Symb. ERR_UP_CANTREAD_RFTAG

ID

Cartridge—Unsupported Media Type

Status Info
Film Supply: Film Supply: Media BAD SUPPLY MGZ 1-Alert

Unsupported Film Type in film cartridge
Type is not supported
Description The imager obtains the media type and CE mark information from the RF
Tag when the film cartridge is loaded or when the imager is powered on.
This error occurs if the imager does not support the type at all.
queue jobs.
User Action The imager has not been configured to use this film type. Try a different
film type or reconfigure the imager.
AA2206_en | 2020-05-05 4-81

Diagnostics

• RF antenna
• SCP configuration
• MCS board
• Power source
• Cables

2. Check the configuration of the security key (KEYLOK) for the
accepted media types.
3. Check the film type being read by the RF tag (Film Tray Data).
Show at DS True

Status
Unique Symb. ERR_UP_UNSUPPORTED_MEDIA

ID

Cartridge—Unsupported Media Size

Info
Film Supply: Film Supply: Media BAD SUPPLY MGZ 1-Alert

Unsupported Film Size in film cartridge
Size is not supported
Description The imager obtains the media size information from the RF Tag when the
film cartridge is loaded or when the imager is powered on. This error
occurs if the imager does not support the size.
queue jobs.
4-82 AA2206_en | 2020-05-05

Diagnostics
User Action The imager has not been configured to use this film size. Try a different
film size or reconfigure the imager.

• RF antenna
• SCP configuration
• MCS board
• Power source
• Cables

2. Check the film size being read by the RF tag (Film Tray Data).
Show at DS True

Status
Unique Symb. Unique Symb. ID: ERR_UP_WRONG_MEDIA_SIZE

ID
Condition Code: 21-175 (Upper) or 23-175 (Lower) – Rollback

Failed to Engage Cartridge

Info
Rollback Failed to Rollback failed to BAD SUPPLY MGZ 1-Alert

Engage Cartridge engage cartridge
Description This error occurs if the rollback mechanism reactivates at the home
position (S2x) because the rollback mechanism is rotating in place. The
rollback motor is moving (because the home sensor changes state), but it
does not travel toward the open sensor. The most likely cause is a mis-
inserted cartridge.
The error is cleared when the film supply is closed (as indicated by the
supply drawer interlock switch I1).
AA2206_en | 2020-05-05 4-83

Diagnostics
queue jobs.
User Action Re-insert the film cartridge. If the error does not clear, insert a different
cartridge.

• S2 (rollback home sensor)
• M6 (rollback motor)
• Roller
• MCS board
• Power source
• Cables

1. Check the condition of the film cartridge.
2. Install a different film cartridge.
3. If the problem occurs with a different film cartridge, check that the
cartridge is properly located on the cartridge positioning pucks.
Show at DS True

Status
Unique Symb. ERR_UP_ROLLBACK_ENGAGE

ID
Condition Code: 21-177 (Upper) or 23-177 (Lower) – Rollback

Home Sensor Failed to Activate in Specified Time

Status Info
Rollback Home Sensor (S2x) Rollback Home Sensor BAD SUPPLY MGZ 1-Alert
Failed to Activate in (S2x) failed to activate
Specified Time in specified time
4-84 AA2206_en | 2020-05-05

Diagnostics
Description This error occurs only when attempting to close a film cartridge. (Note
that an open cartridge operation always closes the cartridge first, before
attempting to open the cartridge.) This error occurs for all rollback close
failure conditions. Rollback home sensor (S2x) failure is the most likely
cause, but the error can also occur from upper rollback motor failure.
supply drawer interlock switch I1), or when imager power is cycled.
queue jobs.
User Action 1. Open the film supply, top cover, and left side panel.
2. Manually close the cartridge to prevent film fogging.
3. Close the film supply.
Components • M6 (rollback motor)

• S2x (rollback home sensor)
• Power source
• Cables

1. Check that the rollback assembly is operating smoothly.
2. Check the rollback home sensor and wiring harness and replace if
needed.
3. Check the rollback motor and wiring harness replace if needed.
4. Install a new rollback assembly if needed.
Show at DS True

Status
Unique Symb. ERR_UP_FILM_CARTRIDGE_NOT_CLOSE

ID
AA2206_en | 2020-05-05 4-85

Diagnostics

Cartridge Failed to Open

Info
Film Cartridge Failed Rollback Home Sensor BAD SUPPLY MGZ 1-Alert
to Open (S2x) failed to
deactivate in specified
time
Description This error occurs only when attempting to open a film cartridge. This error
occurs if the rollback mechanism movement from its home position
toward open is not confirmed by the rollback home sensor (S2x).
Because no rollback movement was detected, either the rollback motor
failed or the sensor failed.
supply drawer interlock switch I1), or when imager power is cycled.
queue jobs.
User Action Re-insert the film cartridge. If the error does not clear, insert a different
cartridge.
Components • M6 (rollback motor)

• S2x (rollback home sensor)
• Power source
• Cables

1. Check that the cartridge is in good condition.
2. Check that the rollback assembly is operating smoothly.
4. Check the rollback motor and wiring harness and replace if needed.
5. Check the rollback home sensor and wiring harness and replace if
needed.
Show at DS True
4-86 AA2206_en | 2020-05-05

Diagnostics

Status
Unique Symb. ERR_UP_ROLLBACK_NOT_LEAVE

ID
Condition Code: 21-624 – Upper Film Cartridge—Bad

Densitometer Data

Info
Film Supply: Film Film Supply: CALIBRATION ERR 1-Alert

Calibration Failure Calibration Failed
Description This error occurs when the density readings that come from the
calibration print are not monotonic or the densitometer did not find
exactly 21 steps in the calibration wedge. The most likely cause is fogged
or expired film.
queue jobs.
User Action 1. Retry calibration one or more times on the current film cartridge.
2. If the error still occurs, insert a different cartridge.
3. If the error repeats, restart the imager.

2. Check the film expiration date.
3. Check for film fogging.
4. Check the processor temperature and adjust if needed.
5. Replace the densitometer.
Show at DS True

Status
AA2206_en | 2020-05-05 4-87

Diagnostics
Unique Symb. ERR_UP_BAD_DENSITOMETER_DATA

ID
Logged for RMS [CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size][TriggerValues=a,b,c,...,u]

[TriggerNotes=Optical Density values, from max to min]
Condition Code: 21-631 – Upper Film Cartridge—Dmin Not Met

Status Info

Calibration Failure - Calibration failed -
Dmin Outside Target Dmin Not Met
Description The error occurs when the calibration sheet does not have a step density
at or below the required Dmin value. The most likely causes are expired
film or incorrect processor temperature. The error is cleared when a new
calibration is initiated or when the film cartridge is removed.
Any cartridge using these calibration results will automatically go into
AIQC-Manual Mode and will continue printing but with reduced range in
achievable densities. A new calibration will be attempted when this
cartridge is re-inserted.
User Action The minimum density of the film is too high. Calibration results for this
film are outside the normal range but will still be used.
If you do not wish to use these calibration results, perform a new
calibration on this film or try another film cartridge.

Show at DS True

Status
4-88 AA2206_en | 2020-05-05

Diagnostics
Unique Symb. ERR_UP_DMIN_NOT_MET

ID

Condition Code: 21-632 – Upper Film Cartridge—Dmax Not Met

Info

Dmax Outside Target Dmax Not Met
at or above the required Dmax value. The most likely causes are expired
User Action The maximum density of the film is too low. Calibration results for this

Show at DS True

Status
AA2206_en | 2020-05-05 4-89

Diagnostics
Unique Symb. ERR_UP_DMAX_NOT_MET

ID

Condition Code: 21-931 – Upper Film Supply Communications

Failure

Info
Upper Film Supply: MCS failed to ELEC DOWN 0-Fatal

Internal communicate with
Communications the Upper Film Supply
Failure after multiple
attempts
Description This error occurs when the Machine Control System (MCS) tries to
communicate with the microcontroller but receives no response after five
attempts.
The error clears only when imager power is cycled.
System Impact The upper film tray will not function properly.
FE Action Replace the MCS board.
Show at DS True

Status
Unique Symb. ERR_UP_FILM_SUPPLY_COMMN_FAIL

ID
4-90 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 21-932 – Upper Film Supply Communications

Retry

Info
None MCS failed to NORMAL 3-Notify

communicate with
the Upper Film
Supply
Description This notification occurs when the Machine Control System (MCS) tries to
communicate with the microcontroller but receives no response.
Note:
Error 21-931 is generated when this problem is detected on the fifth
successive failed communication attempt.
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ERR_UP_FILM_SUPPLY_COMMN_RETRY

ID
Condition Code: 23-624 – Lower Film Cartridge—Bad

Densitometer Data

Info

Calibration Failure Calibration Failed
AA2206_en | 2020-05-05 4-91

Diagnostics
Description This error occurs when the density readings that come from the
calibration print are not monotonic or the densitometer did not find
exactly 21 steps in the calibration wedge. The most likely cause is fogged
or expired film.
queue jobs.
User Action 1. Retry calibration one or more times on the current film cartridge.
2. If the error still occurs, insert a different cartridge.
3. If the error repeats, restart the imager.

3. Check for film fogging.
Show at DS True

Status
Unique Symb. ERR_LOW_BAD_DENSITOMETER_DATA

ID

Condition Code: 23-631 – Lower Film Cartridge—Dmin Not Met

Info

Dmin Outside Target Dmin Not Met
4-92 AA2206_en | 2020-05-05

Diagnostics
at or below the required Dmin value. The most likely causes are expired
User Action The minimum density of the film is too high. Calibration results for this

Show at DS True

Status
Unique Symb. ERR_LOW_DMIN_NOT_MET

ID

Condition Code: 23-632 – Lower Film Cartridge—Dmax Not Met

Status Info

Dmax Outside Target Dmax Not Met
AA2206_en | 2020-05-05 4-93

Diagnostics
at or above the required Dmax value. The most likely causes are expired
User Action The maximum density of the film is too low. Calibration results for this

Show at DS True

Status
Unique Symb. ERR_LOW_DMAX_NOT_MET

ID

4-94 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 23-931 – Lower Film Supply Communications

Failure

Info
Lower Film Supply: MCS failed to ELEC DOWN 0-Fatal

Internal communicate with
Communications the Lower Film Supply
Failure after multiple
attempts
attempts.
System Impact The lower film tray will not function properly.
Show at DS True

Status
Unique Symb. ERR_LOW_FILM_SUPPLY_COMMN_FAIL

ID
Condition Code: 23-932 – Lower Film Supply Communications

Retry

Info

communicate with
the Lower Film
Supply
AA2206_en | 2020-05-05 4-95

Diagnostics
Note:
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ERR_LOW_FILM_SUPPLY_COMMN_RETRY

ID
Condition Code: 25-931 – RF Tag Communications Failure

Info
RF Tag MCS failed to ELEC DOWN 0-Fatal

Communications communicate with
Failure the RF Tag
attempts.
4-96 AA2206_en | 2020-05-05

Diagnostics
Show at DS True

Status
Unique Symb. ERR_RFTAG_COMMN_FAIL

ID
Condition Code: 25-932 – RF Tag Communications Retry

Info

communicate with
the RF Tag
Note:
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ERR_RFTAG_COMMN_RETRY

ID
AA2206_en | 2020-05-05 4-97

Diagnostics
Condition Code: 26-302 – Vertical Transport Feed Roller Nip

Failure

Info
Film Jam in Area 2 Vertical Transport: FILM JAM 1-Alert

Feed Roller Sensor
(S6) failed to detect
vertical transport
roller open/closed
position
Description This error occurs if the vertical transport roller nip sensor (S6) does not
change from unblocked to blocked when opening, or from blocked to
unblocked when closing. The most likely cause is that the motor did not
turn or the sensor did not detect the motion.
The error is cleared by opening and closing the top cover.
User Action Clear the jam.

1. Check and reseat the cables.
2. Check the nip roller sensor and replace if needed.
3. Check the nip roller motor and replace if needed.
Show at DS True

Status
Unique Symb. ERR_VERTICAL_TRANSPORT_NIP

ID
4-98 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 26-325 – Jam Entering Exposure Transport

Info
Film Jam in Area 2 Film Jam Entering FILM JAM 1-Alert

Exposure Transport
from accumulator:
SOP sensor (S7)
failed to detect film
leading edge
Description This error occurs if the leading edge (as determined by film direction) is
not detected in time at the Start of Page (SOP) sensor (S7) when coming
from the accumulator.
The error is cleared when the top cover is opened and then closed.

1. Check the SOP sensor.
2. Replace the exposure transport.
Show at DS True

Status
Unique Symb. ERR_ENTERING_EXPOSURE_JAM

ID
AA2206_en | 2020-05-05 4-99

Diagnostics
Condition Code: 26-326 – Jam Exiting Exposure Transport to

Processor

Info
Film Jam in Area 2 or Film Jam Exiting FILM JAM 1-Alert

3 Exposure Transport to
Processor: SOP sensor
film trailing edge
Description This error occurs if the trailing edge (as determined by film direction) is
not detected at the Start of Page (SOP) sensor (S7) after the film has
entered the exposure transport area from the accumulator on its way to
the processor. The error is cleared when the film supply is opened then
closed.

1. Check the SOP sensor.
2. Replace the exposure transport.
Show at DS True

Status
Unique Symb. ERR_EXITING_EXPOSURE_JAM

ID
4-100 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 26-543 – Jam Prior to Densitometer

Status Info
Film Jam in Area 3 Film Jam Prior to FILM JAM 1-Alert

Densitometer: Film at
Densitometer sensor
film leading edge
Description This error occurs if the leading edge is not detected at the film-at-
densitometer sensor (S7) after the film leaves the exposure area.
The error is cleared when the imager top cover is opened then closed.
When this error occurs, the processor stops rotating and the heater is
turned off. All films in the imager will be marked bad and then
automatically reprinted.
This error can also be seen when:
• a plastic pulley that was temporarily used by manufacturing would
break. This plastic pulley may be used on motors (5950/TX55/5700/
TX40) or on the drive roller (5700/TX40).
• Plastic pulley – SP7F2485. Has a D-shape hole to fasten to the
motor shaft
• Metal pulley – SP2G0939. Fastens to the motor shaft with a set
screw; requires a 2.5 mm hex tool
• the processor drum needs to be cleaned.
but new films will not be initiated. All other films will be reprinted.

AA2206_en | 2020-05-05 4-101

Diagnostics
FE Action – no If clearing the jam does not correct the problem or if the problem recurs,
plastic pulleys
it could be caused by a burr or a buildup of film residue on the cooling
plate.
1. Check the exposure transport and the film path to the densitometer
for debris.

The processor drum and rollers are hot! See the Preventive
Maintenance procedure for instructions to clean the drum. Wait 10
minutes for the drum to cool but do not wait until the drum is at
room temperature. Apply steady pressure to the drum in one
direction. Do not scrub the drum or you will damage it!
3. Clean the cooling section.
4. Check the felt and diverter cleanliness and positioning.
FE Action – 5700 pulleys:

plastic pulleys
5950 pulley:
4-102 AA2206_en | 2020-05-05

Diagnostics
Replace the plastic pulley(s) with metal pulley(s). For 5700/TX40, replace
both pulleys.
Replace the Pulley
1. Remove the belt.
2. Remove the e-ring from the motor and remove the plastic pulley.
3. Insert the metal pulley on the motor shaft with the screw toward the
motor.
4. Re-install the e-ring.
5. Align the end of the pulley so there is a 2 mm gap between the e-ring
and the outer flange of the pulley, and tighten the screw. Tightening
the screw closes the pulley collar around the shaft.
Show at DS True

Status
Unique Symb. ERR_PRE_DENSITOMETER_JAM

ID
Condition Code: 26-544 – Jam at Densitometer

Info
Film Jam in Area 3 Film Jam at FILM JAM 1-Alert

Densitometer: Film at
Densitometer sensor
film trailing edge
Description This error occurs if the trailing edge is not detected at the film-at-
densitometer sensor (S8) as the film exits the densitometer. The error is
cleared when the imager top cover is opened then closed.
When this error occurs, the processor stops rotating and the heater is
turned off. All jobs in the imager will be marked bad and then
automatically reprinted.
but new films will not be initiated. All other films will be reprinted.
AA2206_en | 2020-05-05 4-103

Diagnostics

1. Check for too many films in the exit tray (this can prevent films from
exiting completely).

The processor drum and rollers are hot! See the Preventive
Maintenance procedure for instructions to clean the drum. Wait 10
minutes for the drum to cool but do not wait until the drum is at
room temperature. Apply steady pressure to the drum in one
direction. Do not scrub the drum or you will damage it!
2. Check for debris in the exit roller area.
4. Clean the cooling section.
5. Clean the exit rollers.
6. Check the felt and diverter cleanliness and positioning.
Show at DS True

Status
Unique Symb. ERR_DENSITOMETER_JAM

ID
Condition Code: 26-931 – Film Transport Communications

Failure

Info
RF Tag Internal MCS failed to ELEC DOWN 0-Fatal

Failure the Filmpath micro
after multiple
attempts
4-104 AA2206_en | 2020-05-05

Diagnostics
attempts.
Show at DS True

Status
Unique Symb. ERR_FILMPATH_COMMN_FAIL

ID
Condition Code: 26-932 – Film Transport Communications Retry

Info

communicate with
the Filmpath micro
Note:
User Action None
FE Action None
AA2206_en | 2020-05-05 4-105

Diagnostics
Show at DS False

Status
Unique Symb. ERR_FILMPATH_COMMN_RETRY

ID
Condition Code: 27-123 – Polygon Motor Error

Status Info
Optics: Internal Polygon fails to rotate ELEC DOWN 0-Fatal

Hardware Failure at desired speed.
Description This error occurs when the polygon speed measured by the optics module
microcontroller is out of range. The error clears only when imager power
is cycled.

1. Reseat the optics cables to the MCS board.
2. Reimage with the latest software.
3. Replace the optics.
Show at DS True

Status
Unique Symb. ERR_SPINNER_ERROR

ID
Logged for RMS [TriggerValues=a][TriggerNotes=Polygon Speed]
4-106 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 27-601 – Invalid Power Monitor Offset

Status Info
Optics: Calibration Optics Calibration ELEC DOWN 0-Fatal

Failed Failed. Power Monitor
Offset outside valid
range.
Description This error occurs when the polygon speed measured by the optics module
microcontroller is out of range. The error clears only when imager power
is cycled.

Show at DS True

Status
Unique Symb. ERR_INVALID_POWER_MONITOR_OFFSET

ID
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Power Monitor Offset:

value, limits]
AA2206_en | 2020-05-05 4-107

Diagnostics
Condition Code: 27-604 – Unable to Adjust Laser Dynamic

Range

Info
Optics: Calibration Optics calibration ELEC DOWN 0-Fatal

Failed failed to adjust Laser
Dynamic Range
within limits
Description This error occurs when the laser dynamic range measured by the optics
calibration and diagnostics is outside the predefined valid range after five
successive adjustment attempts.
The error clears when a calibration is requested or when imager power is
cycled.

Show at DS True

Status
Unique Symb. ERR_CANT_ADJUST_LASER_DYNAMIC_RANGE

ID
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Dynamic Range:

value, limits]
4-108 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 27-607 – Optics Maximum Laser Power Outside

Valid Range

Info
Optics: Calibration Optics calibration ELEC DOWN 0-Fatal

Failed detected Optics
Maximum Power
outside valid range
Description This error occurs when the maximum laser power measured by the optics
calibration and diagnostics is outside the predefined valid range.
The error clears when a calibration is requested or when imager power is
cycled.
It can also be caused by debris buildup on the folding mirror and polygon
of the imaging assembly.

1. Connect to the imager through the service tool.
2. In the Web Portal, go to Hardware > Optics Calibration.
3. Click Calibrate to gather the current optics data. The laser max
power displays at the bottom of the optics calibration list. EC 27-607
occurs when the laser max power value is outside the expected range
of 26.7–35.2. Make a screen shot of the Web Portal screen.
• If the value is above 26.0, you may be able to repair it by cleaning
the optics.
• If the value is below 26.0, or if one cleaning does not eliminate
the error, replace the imaging assembly.
AA2206_en | 2020-05-05 4-109

Diagnostics
FE Action, Clean the Mirror

continued
CAUTION:
Isopropyl alcohol is highly flammable. Follow the manufacturer’s
instructions for safe use and handling.
1. Power Off the imager and disconnect the power cord.
2. Remove the imaging assembly. See the Adjustments and
Replacements.
3. Wipe the imaging assembly cover to remove any dust and debris.
4. Remove the 10 screws from the imaging assembly cover.
5. Slide the cover open just enough to expose the polygon and folding
mirror and to keep debris out of the imaging assembly.
6. Moisten a lint-free swab with isopropyl alcohol and very gently clean
the folding mirror for the beam power monitor (BPM) board.
7. Continue with the next step to clean the polygon.
4-110 AA2206_en | 2020-05-05

Diagnostics
FE Action,
continued
Clean the Polygon
CAUTION:
Isopropyl alcohol is highly flammable. Follow the manufacturer’s
instructions for safe use and handling.
Important:
Clean only in the direction of the arrows to prevent spreading debris
across the polygon surfaces.
1. Moisten another lint-free swab with isopropyl alcohol and clean the
polygon.
2. Check the folding mirror and polygon to make sure there is no debris
remaining.
3. Reverse the steps to reinstall the parts and power On the imager.
4. Recheck the laser max power value.
• If it is in the expected range, make a test print to verify that the
imaging assembly is functioning correctly.
• If outside the range, replace the imaging assembly.
Show at DS True

Status
Unique Symb. ERR_OPTICS_MAX_LASER_POWER

ID
AA2206_en | 2020-05-05 4-111

Diagnostics
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Power: value,

limits]
Condition Code: 27-608 – Invalid Laser Dynamic Range

Status Info
None Optics calibration NORMAL 3-Notify

detected laser
dynamic range
approaching
predefined limits
Description This notification occurs when the laser dynamic range has been adjusted
and its value is within 10 % of the upper or lower limit of the adjustment
range.
User Action None
FE Action None. This is a log notification only.
Show at DS False

Status
Unique Symb. ERR_OPTICS_LASER_DYNAMIC_RANGE_NEAR_LIMIT

ID
Condition Code: 27-609 – Optics Maximum Laser Power

Approaching Limit

Info
None Optics calibration NORMAL 3-Notify

detected Optics
Maximum Power
approaching limit
4-112 AA2206_en | 2020-05-05

Diagnostics
Description This notification occurs when the maximum laser power measured by the
optics calibration and diagnostics is approaching the predefined valid
limit.
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ERR_OPTICS_MAX_LASER_POWER_NEAR_LIMIT

ID
Condition Code: 27-611 – Optics Laser Gain Adjustment Failed

Info
Optics: Internal Optics calibration ELEC DOWN 0-Fatal

Hardware Failure laser power gain
adjustment failed
Description The laser power gain is measured using a voltage on the laser driver. This
error occurs when the laser driver voltage cannot be adjusted to within
limits by the optics calibration after 20 successive attempts.
AA2206_en | 2020-05-05 4-113

Diagnostics

Show at DS True

Status
Unique Symb. ERR_OPTICS_LASER_GAIN_FATAL_ERROR

ID
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Voltage: value,

limits]
Condition Code: 27-646 – Start of Page Error

Info
Optics: Internal Optics hardware ELEC DOWN 0-Fatal

Hardware Failure failed to report start
of page although
Start of Page sensor
(S7) detected film
Description This error occurs if the optics hardware did not report the start of page
condition even though the Start of Page (SOP) sensor (S7) did indicate the
leading edge of the film was detected. The image is likely blank but the
film is not jammed and can likely be transported out of the imager
successfully.
4-114 AA2206_en | 2020-05-05

Diagnostics

Show at DS True

Status
Unique Symb. ERR_START_OF_PAGE

ID
Condition Code: 27-650 – Exposure Timeout Error

Status Info
Optics: Internal Image Exposure time ELEC DOWN 0-Fatal

Hardware Failure out failure – multiple
successive timeouts
Description This error occurs when the image exposure does not complete in the
required time for three successive films. The error is cleared when imager
power is cycled.
FE Action Replace the optics.
Show at DS True

Status
Unique Symb. ERR_EXPOSE_TMO_FAIL

ID
AA2206_en | 2020-05-05 4-115

Diagnostics
Condition Code: 27-651 – Exposure Timeout Notification

Info
None Image Exposure NORMAL 3-Notify

timed out, job will be
reprinted
Description This notification occurs when the image exposure does not complete in
the required time. The faulty image reprints. The job fails and is
temporarily placed in the undelivered queue, and then is rescheduled for
delivery.
Error 27-650 is generated if this problem is detected on three successive
films.
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ERR_EXPOSE_TMO_RETRY

ID
Condition Code: 27-931 – Optics Communications Failure

Info
Optics MCS failed to ELEC DOWN 0-Fatal

Failure the Optics (BMP)
micro after multiple
attempts
4-116 AA2206_en | 2020-05-05

Diagnostics
attempts.
Show at DS True

Status
Unique Symb. ERR_OPTICS_COMMN_FAIL

ID
Condition Code: 27-932 – Optics Communications Retry

Info

communicate with
the Optics (BPM)
micro
Note:
User Action None
AA2206_en | 2020-05-05 4-117

Diagnostics
FE Action None
Show at DS False

Status
Unique Symb. ERR_OPTICS_COMMN_RETRY

ID
Troubleshooting Processor Error Codes

This section applies to the following errors related to the processor:
• 28-501: Processor RTD Short Circuit
• 28-509: Processor Did Not Complete Warm Up
• 28-510: Processor RTD Open Circuit
• 28-551: Processor Heater Failure
• 28-554: Temperature Error
See the specific error code section for its description and details.
The Application Log is very useful for determining the cause of the error, especially for
processor errors.
You can use advanced filtering on the log to remove information that is not important
in troubleshooting. Following is an example.
Note:
To fit the log information for the example, some of the information that appears in the cells
was removed.
4-118 AA2206_en | 2020-05-05

Diagnostics
Table 19: Example of a normal sequence on 5950/TX55 or 5700/TX40
Micro Text Log: 99.735:Temp: 96.96: Duty: 100:

Micro Text Log: 125.743:Temp: 102.26: Duty: 100
: Micro Text Log: 1257.337:Temp: 124.03: Duty: 007:
Interpreting the Logs

The Normal Sequence Log above was shortened on the front end to reduce the size.
The machine is calling for heat (Duty: 100) and you can see the temperature is
increasing. When the machine reaches near 130 °C, the Duty will start to change and
will move the temperature to the operating temperature of 124 °C.
AA2206_en | 2020-05-05 4-119

Diagnostics
Table 20: Example of a failure on 5950/TX55 or 5700/TX40

On the Failure log, the imager never reached the 130 °C and started lowering the
temperature. Duty remains at 100. Suspect the Thermal Switch or the Lamp Heater
element opened.
Machine Control Board

The location of the MCS board is not the same for 5950/TX55 (SPAA0248) and 5700/
TX40 (SP9G0249), but the location of certain components are the same.
4-120 AA2206_en | 2020-05-05

Diagnostics
If the imager detects a 28-551, 554, or 509, check the 4 resistors (R119, R120, R136, and
R137) for damage (see R136 and R137 in the picture). If damaged, replace the MCS
board.
If the MCS board revision level is below P (5700/TX40) or H (5950/TX55), check the
appropriate resistor(s) for 1K ohms +/- 0.1% (see resistor(s) location below).
• If the resistor is out of tolerance, replace the MCS board.

• If it is within tolerance, check the drum.
AA2206_en | 2020-05-05 4-121

Diagnostics
Note:
Always unplug the connector(s) for the drum when reading resistances on the MCS board or
the drum. This will prevent reading resistance from other circuits.
Lamp Heater Drum
120 V (ac) and 240 V (ac) Single-zone Lamp Drum
RTD resistance on Pins 5 to 10 should read approximately Heater/thermal switch resistance on

1100 ohms at room temperature. The resistance reading Pins 1 or 2 to Pins 6 or 7 should read 2–
varies depending on how warm the drum is when 12 ohms. Typical failure is open.
measured.
Lamp heater drums have an automatic resetting thermal switch. If the thermal switch
opens, it resets itself once the drum has cooled. Always allow the lamp heater drum to
cool to room temperature before measuring the lamp heater/thermal switch circuit
resistance.
If you read an open circuit on the heater circuit wires after the drum has cooled,
replace the drum.
4-122 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 28-501 – Processor RTD Short Circuit

Info
Processor: Internal Short in RTD circuit PROC DOWN 0-Fatal

Hardware Failure
Description This error can occur for many electromechanical reasons: The Resistance
Temperature Detector (RTD) and connector leads are touching, a drum-
slip-ring failure, condensation (cold machine in warm environment), a
failed component in analog-to-digital conversion circuitry on the
processor board, and so forth.

1. Reseat the processor drum cables to the MCS board.
2. Check the RTD values.
3. Replace the processor drum.
Show at DS True

Status
Unique Symb. ERR_PROCESSOR_RTD

ID
Logged for RMS [TriggerValues=a,b][TriggerNotes=RTD zone number, temperature in

degrees C]
AA2206_en | 2020-05-05 4-123

Diagnostics
Condition Code: 28-509 – Processor Failed to Complete Warm-

Up

Info
Processor Warm-up Processor failed to PROC DOWN 0-Fatal

Failure warm up in the
specified time
Description There are three primary causes for this error:

1. The processor-measured temperature has not locked into ±0.15 °C of
the set point for at least 20 seconds before the end of the warm-up
time allotted. The processor electronics have failed. For this case, the
allotted time for warm-up will expire. (Resolution: Replace the board.)
2. There was a failure to heat or the warm-up rate was too slow (< or =
3 °C per minute). For this case, the failed SSR status bit should be set.
Either the solid-state relay (SSR) or mechanical power relay has failed.
(Resolution: Replace the board.)
3. The environment may be too cold or the power source may be
underrated. (Resolution: Repeat the warm-up cycle.)
The allotted time is calculated from the initial processor drum
temperature. The error clears only when imager power is cycled.

2. Reimage with the latest system software.
Show at DS True

Status
4-124 AA2206_en | 2020-05-05

Diagnostics
Unique Symb. ERR_PROCESSOR_WARMUP

ID

degrees C]
Condition Code: 28-510 – Processor RTD Open Circuit

Info
Processor: Internal Processor detected a PROC DOWN 0-Fatal

Hardware Failure sudden change to
infinite resistance in
the RTD circuitry
Description This error likely occurred in conjunction with the overheat error. The most
likely cause is an opening in the RTD circuit (RTD fractured, drum slip ring
failure, wiring harness disconnected).

Show at DS True

Status
Unique Symb. ERR_PROCESSOR_RTD_OPEN

ID
AA2206_en | 2020-05-05 4-125

Diagnostics

degrees C]
Condition Code: 28-551 – Processor Heater Failure

Info
Processor Heater Processor failed to PROC DOWN 0-Fatal

Failure warm up when
heater turned on
Description There are three primary causes for this error:

1. The processor-measured temperature has not locked into ±0.15 °C of
the set point for at least 20 seconds before the end of the warm-up
time allotted. The processor electronics have failed. For this case, the
allotted time for warm-up will expire. (Resolution: Replace the board.)
2. There was a failure to heat or the warm-up rate was too slow (< or =
3 °C per minute). For this case, the failed SSR status bit should be set.
Either the solid-state relay (SSR) or mechanical power relay has failed.
(Resolution: Replace the board.)
3. The environment may be too cold or the power source may be
underrated. (Resolution: Repeat the warm-up cycle.)
The allotted time is calculated from the initial processor drum
temperature. The error clears only when imager power is cycled.

Show at DS True
4-126 AA2206_en | 2020-05-05

Diagnostics

Status
Unique Symb. ERR_PROCESSOR_HEATER

ID

degrees C]
Condition Code: 28-554 – Over Temperature Errors

Info
Processor Over Processor Over PROC DOWN 0-Fatal

Temperature Temperature
Description This error occurs if the measured temperature is approximately 148 °C or

greater. If there is no corresponding “Processor Open Circuit Error,” then
the likely cause is a solid-state relay (SSR) that cannot turn off. The
software shuts power off to the drum, but the redundant safety feature
of the thermal circuit breaker in the drum may also trip (the drum thermal
circuit breaker must be manually reset).

Show at DS True

Status
AA2206_en | 2020-05-05 4-127

Diagnostics
Unique Symb. ERR_OVER_TEMP_ERRORS

ID

degrees C]
Condition Code: 28-931 – Processor Communications Failure

Info
Processor MCS failed to ELEC DOWN 0-Fatal

Failure the Processor micro
after multiple
attempts
attempts.
Show at DS True

Status
Unique Symb. ERR_PROCESSOR_COMMN_FAIL

ID
4-128 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 28-932 – Processor Communications Retry

Info

communicate with
the Processor micro
Note:
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ERR_PROCESSOR_COMMN_RETRY

ID
Condition Code: 29-924 – Densitometer Failed Offset Reading

Diagnostics

Info
Densitometer: Densitometer offset ELEC DOWN 0-Fatal

Internal Diagnostic reading out of range
Failure with light source off
Description During a calibration print and during densitometer diagnostics, a reading

from the density sensor is taken with the light source turned off. The error
occurs if the microcontroller reports the reading out of range.
AA2206_en | 2020-05-05 4-129

Diagnostics

1. Reseat the densitometer cables to the MCS board.
Show at DS True

Status
Unique Symb. ERR_DENSITOMETER_OFFSET_LIGHT_OFF

ID
Logged for RMS [TriggerValues=a, b, c, d][TriggerNotes=Density Reference, Density Offset,

Fiducial Reference, Fiducial Offset]
Condition Code: 29-925 – Densitometer Reference Reading

Failed Diagnostics

Info
Densitometer: Internal Densitometer ELEC DOWN 0-Fatal

Diagnostic Failure reference reading
out of range with
light source on
Description During both a calibration print and densitometer diagnostics, a reading

from the density sensor is taken with the light source turned on. This error
occurs when the reading is out of range.
Note:
Code 29-945 is generated when this reading is nearing the range limit.
4-130 AA2206_en | 2020-05-05

Diagnostics

1. Reseat the densitometer cables to the MCS board.
Show at DS True

Status
Unique Symb. ERR_DENSITOMETER_REFERENCE_LIGHT_ON

ID
Logged for RMS [TriggerValues=a, b, c, d][TriggerNotes=Density Reference, Density Offset,

Fiducial Reference, Fiducial Offset]
Condition Code: 29-931 – Densitometer Communications

Failure

Info
Densitometer MCS failed to ELEC DOWN 0-Fatal

Failure the Densitometer
micro after multiple
attempts
attempts.
AA2206_en | 2020-05-05 4-131

Diagnostics
Show at DS True

Status
Unique Symb. ERR_DENSITOMETER_COMMN_FAIL

ID
Condition Code: 29-932 – Densitometer Communications Retry

Info

communicate with
the Densitometer
micro
Note:
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ERR_DENSITOMETER_COMMN_RETRY

ID
4-132 AA2206_en | 2020-05-05

Diagnostics
Condition Code: 29-945 – Densitometer Reference Reading

Diagnostics Warning

Status Info
None Densitometer NORMAL 3-Notify

reference reading
outside of optimal
range with light
source on
Description During both a calibration print and densitometer diagnostics, a reading

from the density sensor is taken with the light source turned on. This
notification occurs when the reading is outside of the optimal range
(approaching the range limit).
Note:
Code 29-925 is generated when this reading is over the range limit.
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ERR_DENSITOMETER_OFFSET_LIGHT_ON_NOTICE

ID
Condition Code: 36-931 – Local Panel Communications Failure

Info
Local Panel Internal MCS failed to ELEC DOWN 0-Fatal

Failure Local Panel after
multiple attempts
AA2206_en | 2020-05-05 4-133

Diagnostics
Description This notification occurs when the Machine Control Board (MCS) tries to
System Impact The display screen will not display correct data.

1. Reseat the MCS-to-display screen cables.
2. Install a new display screen.
Show at DS True

Status
Unique Symb. ERR_UI_COMMN_FAIL

ID
Condition Code: 36-932 – Local Panel Communications Retry

Status Info

communicate with
Local Panel
Description This notification occurs when the Machine Control Board (MCS) tries to
Note:
Code 36-931 is generated when this problem is detected on the fifth
4-134 AA2206_en | 2020-05-05

Diagnostics
User Action None
FE Action None
Show at DS False

Status
Unique Symb. ERR_UI_COMMN_RETRY

ID
Condition Code: 36-935 – Local Panel Not Receiving

Communications

Info
Local Panel: No Local Panel not NORMAL 2-Warning

Communications receiving
from MCS communications from
MCS
AA2206_en | 2020-05-05 4-135

Diagnostics
Description This error occurs when the display screen does not receive
communications from the Machine Control System (MCS). The display
screen waits for 50 seconds, and then attempts to invoke
communications from the MCS. After an additional 10 seconds, if the
display screen has not received MCS communications, this error displays
on the display screen.
The error clears when the display screen detects MCS communications.
Note:
Code 36-935 is a general error that might be caused by several different
factors and the description of the error might be misleading. This error is
rarely associated with the control panel (local panel) and when the error
occurs, all communication to the imager sub-systems stops.
Important:
In 2015, some imagers were built with an incorrect flash drive
(SPAA3640). These units can fail due to the 36-935 error. If the imager
you are servicing has one of the following serial numbers and the flash
drive has not been replaced, you must replace the flash drive with a new
one: 59132225, 59132244—59132250, 59132252—59132267,
59132269, 59132270, 59132271, 59533629, 59533630, 59533634,
59533635. Follow replacement instructions in Adjustments and
Replacements.
System Impact Unknown. If the system is down, the imager is not able to print films. If
the problem is limited to communications, the imager may still be able to
print

1. Reseat the local panel/display screen cables to the MCS board.
2. Check communications between the DRE and the MCS board.
3. Reimage the system software.
Show at DS True

Status
4-136 AA2206_en | 2020-05-05

Diagnostics
Unique Symb. ERR_UI_MCS_COMMN_FAIL

ID
AA2206_en | 2020-05-05 4-137

Diagnostics
Film Jam Areas

1 2
4
H241_0002DC
Callout Jam Clear Area Description
1 A1U Upper film supply
2 A1L Lower film supply
3 A2 Film path
4 A3 Processor/densitometer
4-138 AA2206_en | 2020-05-05

Diagnostics
Interlock Areas
3
H241_0002DC
Callout Interlocks Description
1 I1 Film supply
2 I2 Left cover
3 I3 Top cover
4 I4 Filter cover
AA2206_en | 2020-05-05 4-139

Diagnostics
Roller Knobs
H241_0002DC
Callout Description
1 Exit roller
2 Processor drum
3 Exposure transport
4 Upper rollback knob (manual)
5 Vertical transport
6 Lower rollback knob (manual)
4-140 AA2206_en | 2020-05-05

Diagnostics
Film Path
AA2206_en | 2020-05-05 4-141

Diagnostics
Sensor Locations
3
2
1
5
6
7
8
H241_0002DC
Callout Sensor Description
1 S3(U/L) Pickup home
2 S8 Densitometer
3 S4(U/L) Film contact (Pickup)
4 S7 Start of Page (SOP, exposure transport)
5 S5(U/L) Feed roller nip open/close
6 S2(U/L) Rollback home
7 S1(U/L) Film cartridge
8 S6 Vertical transport nip open/close
4-142 AA2206_en | 2020-05-05

Diagnostics
Clear Film Jam in Area 1 – Error Code 116

(Portal code 21116/23116)


1. If the Pause symbol is on, press it and wait until it goes off.
2. Open the film supply door and remove the film cartridge from the imager.
3. Look in Area 1 (the upper or lower film supply) and Area 2 (Film Path) and remove
any film. Access this area from the front of the imager through the film supply.
4. If you have not found the jammed film, remove the left cover:
1
H241_0042ACA
H241_0042AC
a. Remove the top cover.

b. Turn the knurled knobs (1, 2) by hand.
5. Check for any jammed film. Remove any loose film.
6. If you have not found the jammed film, take the film cartridge to a dark room and
carefully pull back the cartridge cover. Remove any misplaced films and then
replace the cover.
7. Reinsert the film cartridge in the imager.
8. Reinstall/close the covers.
AA2206_en | 2020-05-05 4-143

Diagnostics

(Portal code 26302)


2. Remove the left cover:
1
H241_0042ACA
H241_0042AC
a. Open the film supply door.

b. Remove the top cover.
c. Turn the knurled knobs (1, 2) by hand.
3. Look for and remove any jammed film:
a. Remove the film cartridge, and check for any misplaced film in the imager.
b. Remove any loose film near, in, or partially in the cartridge.
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Diagnostics
c. If the film is not loose, carefully turn the exposure transport knob (1) and the
vertical transport knob (2) clockwise to remove the film from the rollers:
H241_0002DC
d. Reinsert the film cartridge in the imager.

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Diagnostics

(Portal code 26325)


1
H241_0042ACA
H241_0042AC

3. Reach into Area 2 and remove any film.
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Diagnostics
4. If the film is not loose, carefully turn the exposure transport knob (1) and the
vertical transport knob (2) clockwise to remove the film from the rollers.
H241_0002DC
AA2206_en | 2020-05-05 4-147

Diagnostics
Clear a Film Jam in Area 2 or 3 – Error Code 326

(Portal code 26326)


1
H241_0042ACA
H241_0042AC

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Diagnostics
3. Rotate the processor drum (1) and exit roller (2) knobs clockwise until a film exits
the imager.
H241_0002DC
4. If a film does not exit:

a. Reach into Area 2 and remove any film.
b. If the film is not loose, carefully turn the exposure transport knob (1) and the
vertical transport knob (2) clockwise to remove the film from the rollers.
H241_0002DC
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Diagnostics
Clear a Film Jam in Area 3 – Error Code 543 or

544 (Portal code 26543 or 26544)


2. Remove any film that is jammed in the exit tray.
3. Remove the top cover and remove any films.
4. If you have not found any jammed film, remove the left cover:
1
H241_0042ACA
H241_0042AC

b. Turn the knurled knobs (1, 2) by hand.
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Diagnostics
5. Rotate the exit roller knob (1) clockwise until a film exits the imager.
H241_0002DC
6. Pivot the heat shield (1) open and check for jammed film in the processor drum (2)
area.
2
1
H221_6034GCA
H221_6034GC
AA2206_en | 2020-05-05 4-151

Diagnostics
7. If necessary, carefully rotate the processor drum knob (1) clockwise and remove any
film.
H241_0002DC
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Diagnostics
Functions of the MCS Board Test Points,

Jumpers, and Switches
Figure 21: Machine Control System (MCS) Board
Table 21: LEDs, Jumpers, and Switches on the MCS Board
Item Function Status
LED1 Config Off = normal (On for a short time after reset)
LED2 Heater on Blinking = normal operation
LED3 CPU “OK” Blinking = normal operation
LED4 Interlocks satisfied On = all interlocks closed
LED5* Cartridge detect (lower) • Off = cartridge detected

• On = no cartridge
LED6* Pickup home (lower) On = pickup at home position
LED7* Film contact (lower) • Off = sensor actuated by film (detected)

• On = sensor did not detect any film
LED8* Nip home (lower) On = film transport nip roller at home position
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Diagnostics
LED9* SOP Blinks briefly when film is first detected by SOP

sensor. Does not stay in steady state.
LED10* Cartridge detect (upper) • Off = cartridge detected

• On = no cartridge
LED11* Rollback closed (lower) On = rollback at home position
LED12 Spare 1 Not used
LED13* Nip home (upper) On = film transport nip roller at home position
LED14* Not used N/A
LED15 Not used N/A
LED 16* Pickup home (upper) On = pickup at home position
LED 17* Film contact (upper) • Off = sensor actuated by film (detected)
• On = sensor did not detect any film
LED 18 Lower RF tag selected On = software selected the lower RF tag circuitry
(It does not mean that the software is currently
reading the tag.)
LED 19 Upper RF tag selected On = software selected the upper RF tag circuitry
(It does not mean that the software is currently
reading the tag.)
LED 20* Rollback closed (upper) On = rollback at home position
LED 21* Vertical nip home On = vertical film transport nip roller at home
position
Important:
During normal operation, jumpers should be off so that LEDs and optical sensors do not fog
film.
JP1 Force sensors on • Jumper off = normal operation

• Jumper on = troubleshooting
JP2 Enable LEDs
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Diagnostics
SW1 Service switch • Norm = normal operation

• Serv = Service Mode
PB1 Reset Performs hard reset of board when pressed (same

as a power cycle)
CONFIG1 Configuration jumper 1 Not used
CONFIG2 Configuration jumper 2 Not used

* Indicates that LED is always off during normal operation. Jumpers on JP1 and JP2 are used to force the
sensor/LED condition for troubleshooting.
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Diagnostics
Motor Positions and Sensor States
Description Home/Default Limit/Sensed Position
M3x – Pickup drive motor Home = up Limit = cassette bottom
S3*– Pickup home sensor Blocked = pickup home Unblocked = pickup not home
S4a – Film contact sensor (also Blocked = pickup not contacting Unblocked = pickup contacting
used for film out detect) film film
S2a – Rollback home sensor Blocked = rollback home Unblocked = rollback not home
Rollback motor Home = cartridge closed Limit = cartridge open
Feed roller nip open/close Home = feed roller open Limit = feed roller closed
motor
Feed roller nip drive motor Off On
Vacuum pump Off On
S5a – Feed roller home sensor Blocked = feed roller up Unblocked = feed roller down
S1a – Cartridge detect sensor Blocked = cartridge not present Unblocked = cartridge present
S6 – SOP sensor No film detected Film detected
Exposure transport motor Off On
Polygon spinner motor Lock signal low = spinner up to Lock signal high = spinner not up
speed to speed
Film processor motor N/A N/A

(continuous)
S7 – Densitometer film sensor Unblocked = no film at sensor Blocked = film at sensor

* There are separate upper (U) and lower (L) sensors
Related reference
Sensor Locations
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Diagnostics
System Log Types

The service tool includes eight logs.
Log Function
Application Log Records the events controlled and monitored by all system software
applications and subsystems
Audit Log Records who has been on the machine
DICOM Log A log of network (DICOM) subsystem events filtered from the
Application Log. The network subsystem is part of the MIM (DRE)
application.
Error History Records all error events. The log contains lists of errors:
• Recent Errors, that lists the last 50 errors that occurred
• Current, that lists the errors since the error counter was reset
• Lifetime, that lists all errors since the imager was installed
IIS (Internet Records all attempts to connect to the Web site server
Information Server)
Log
NT Event Log Records WINDOWS events for software applications

(Application)
NT Event Log (System) Records WINDOWS events for system software
Print Delivery Log A log of all delivery and SDS Server subsystem events filtered from
the Application Log. The subsystems are part of the MIM
application.
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Diagnostics
Error History Review

The logs that are available through the service tool can help you troubleshoot system
errors. By using a combination of logs, searches, and filters, you can see the sequence
of events that led up to the error along with the detailed information.
The following is an example of an error troubleshooting sequence:
1. Connect your laptop to the imager and use Secure Link client software to access the
service tool.
2. View the Error History log (or search the saved Error History log) to find when an
error last occurred or how many times it occurred.
3. Access the Application log or the NT Event log and set a date range for the error
that you are troubleshooting.
4. Set the basic filter to show only error events.
5. Set the advanced filter to show only errors that contain a particular text string.
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Diagnostics
Application Log
The Application log is the most comprehensive system log. The NT Event logs, DICOM
log, and Print Delivery log are all filtered variations of the Application log. The
Application log is the preferred log to begin filtering information from because it
contains the most data per record.
Access the Application Log
Prerequisites:

» WINDOWS: Logs > Application Log
» LINUX: Menu > Logs > Application Log
The application log displays a list of activity:
• WINDOWS:
• LINUX:
AA2206_en | 2020-05-05 4-159

Diagnostics
2. Do the following based on the operating system of the imager:
WINDOWS LINUX
A blank log screen with a Log Retrieval window Modify the start date and/or end date, or select
displays. a log file from the drop-down list. Click Display
to view the log file. You can also click
Download to save the selected log file.
Use the Log Retrieval window to locate the log In the application log:
data to view:
• Click the arrow at the top of each column
• If you know the approximate time when the to sort, hide/show columns, or filter content
event occurred, select to find specific content.
View Log With Time Range and enter a • Click the divider line at the top of each
Start and End Time. column and drag to increase or decrease
• To view the log of an event when the event is column width.
occurring, select View Active Log.
To save the log file, click Export to Excel.
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Diagnostics
WINDOWS LINUX
Click OK. Click Save to store the file to the Downloads

folder of your laptop.
The retrieved log displays.
Click Options to display a list of the columns of Open and review the application log file.
the log.
• Choose the data fields you want to view or

decrease the width of the log.
• To: decrease the log to a usable width, clear
the check boxes of the columns in the display
field that you do not want to view. Click OK.
• Click the divider line at the top of each
column and drag to increase or decrease
column width.
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Diagnostics
Log Keying Functions

Note:
Your computer must have Log Viewer software to view the logs.
Button Function
Start Displays parameters for retrieving a new log. The Log Retrieval screen
displays.
• If you know the approximate time when an error occurred, select
View Log With Time Range, type a Start and End Time, and then
click OK:
• To view the log during the time an event occurs, select
View Active Log, and then click OK:
Stop Stops the loading process while a log is loading
Load Loads a log from a saved .xml or .KFC-log file on your computer
Save Saves a log to a folder to your computer
? Opens the Help screen
Options Displays a screen of the log columns available for viewing.

Select the name of each column you want to view in the log, and then
click OK to display the log.
Find Searches for a string in the log that you can identify by words or
numbers, for example, a condition code
Find Next Locates the next instance of the string that you entered from the Find
operation
Display Filter Filters the log to decrease the amount of log data for analytical use.
Related tasks
How to Filter Logs
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Diagnostics
Contents of the Log

Each line of the log documents an event. Each event has 18 columns of information.
Only five of the columns, listed below, are useful for diagnostics by field service
personnel. The other data is for use by Software Engineering.
Column Title Function
Event Type Provides the same information in the Level column—the level
provided for the event. The levels from highest to lowest are: Trace
(Level 6), Debug (5), Diag (4), Info (3), Warning (2), Error (1), and
Fatal Error (0).
Time Provides the time of the event, down to 1/100th of a second. The
time is used to locate events in the log.
Code The code for an event, normally an error code
Text Describes the event
App The software application in which the event occurred
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Diagnostics
Log Filtering
Filtering narrows the amount of data that displays in a log.
Filtering decreases the amount of log data according to criteria that you select. An
example of when you might need to filter a log would be if modalities are unable to
select the imager because the current number of SCP associations has reached the limit
(12). Use filtering to search for key words and numbers in the log to locate the
information to solve the problem.
How to Filter Logs - WINDOWS

1. Access the application log and use the Log Retrieval window to select the time
within which the imager problem occurred.
2. Click OK to capture the log data.
3. Click Display Filter.
4. Under the Basic tab, select:
• Enable Basic Filter
• Text Contains
5. In the Text Contains box, type the words and numbers that you want to search on.
In this example, scp assoc was entered so that it appears in the events in the log
you want to view.
6. Click OK to search the log for the specified text.
The search retrieves only log items that include the words “scp assoc.” If the log
includes too many records, decrease the data by applying additional filtering.
7. Click Display Filter.
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Diagnostics
8. Click the Advanced tab.
9. Select Enable Advanced Filter.

This adds the filter criteria to the original search words “scp assoc”.
a. Select Time in the Field drop-down list (scroll the list).
b. Select Text in the As drop-down list.
c. Narrow the time period by selecting the appropriate parameter in the next
drop-down list, and then type the date and time in the box. Use yyyy/mm/
dd[space][space]hh:mm format, with hours in 24-hour time.
10. Click OK to retrieve all the “scp association” events during the time selected.
11. Open the Advanced filter again and add criteria to show only the events where the
Text field contained “down.”
The log is filtered to show SCP associations that went down during the specified time
period.
How to Filter Logs - LINUX

1. Access the application log.
2. Use the Search option to select the time within which the imager problem
occurred.
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Diagnostics
3. Click Display to show the log data from the selected range.
4. Filter any of the columns. For example, to filter for words or numbers that are part
of the event message:
a. Click the arrow at the top of the Message column, and select Filter.
b. Select Is equal to, Starts with, Contains, etc. There are several options.
c. Enter the text to display and click Filter.
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Diagnostics
Change Log Levels

Prerequisites:
The level recorded in the logs for each subsystem can be changed, if necessary, for
troubleshooting purposes.
Important:
Levels higher than the recommended defaults can slow down the system. If you change a level
to help diagnose a problem, return the level to the default value after completing
troubleshooting.

» WINDOWS: Configuration > System > Log Level
» LINUX: Menu > Configuration > System > Log Level
2. Click Modify.
3. From the drop-down list for the each subsystem, select the log level you want, and
then click Save.
The log levels, from highest to lowest, are:
0 Fatal Error Record only fatal errors
1 Error Record all errors
2 Warning Record warnings and all errors
3 Information Record key events
4 Diagnostic Provide a level of information for field troubleshooting
5 Debug Provide a level of information for software debugging
6 Trace Record all communication in use for any subsystems
AA2206_en | 2020-05-05 4-167

5 Additional Service Procedures
Connect to the Service Ethernet Port


1. Remove the imager top cover (1).

1
H241_0041HCA 2
H241_0041HC
2. Using a network cable (2), connect your computer to the imager’s service Ethernet
port (3).
3. Route the network cable so that it does not interfere with the top cover when it is
installed.
4. Install the top cover.
AA2206_en | 2020-05-05 5-1

Additional Service Procedures

Prerequisites:
You must have the Secure Link Client Software, version 3.2.4.02 or higher and the Web
Service Portal Software, version 5.0.0.0 or higher installed and configured on your
laptop computer.
Both software applications are located on the Carestream Service Portal.
Note:
You will not be able to log on until 3 or 4 minutes after you have energized the imager.
1. Connect the laptop computer to the service port on the imager. For help, click the
link under Related Topics at the end of this procedure.
2. Energize the laptop computer.
3. If your laptop is:
» Set up to obtain IP addresses automatically, continue with Step 4.
» NOT set up to obtain IP addresses automatically, follow the steps below.
• Select Start > Settings > Network Connections.
Note:
Depending on your operating system, this might be Start > Control Panel >
Network and Sharing Center > Change Adapter Settings.
• Right-click Local Area Connection.
• Select Properties.
• Select Internet Protocol (TCP/IPV4).
• Click Properties.
Important:
Remember or write down your current settings, as you will reset your computer to these
settings near the end of the installation.
• Select the Obtain an IP address automatically option.
• Click OK.
• Click OK.
Note:
If the internal DHCP service of the imager fails to assign an IP address to your laptop,
you can set up a static IP address for your laptop in the range of 192.168.0.2 –
198.168.0.254, with subnet mask 255.255.255.0.
4. Launch Secure Link from the Start menu: Start > All Programs > Carestream >
SecureLink Client Software.
5-2 AA2206_en | 2020-05-05

5. Type your password.

6. Click OK.
7. Type the IP address of the imager Service Port, or confirm that the IP address (in the
Secure Link screen) matches the IP address of the imager Service Port: 192.168.0.1.
8. Check that the Port is set to 443.
9. Click Connect.
10. Launch the Web Service Portal Software (Web Portal) from the Start menu: Start >
Programs > Imager > Web Service Portal Software.
The main menu of the service tool displays.
WINDOWS – Access the service tool features from the menu on the left side:
LINUX– Access the service tool features from the Menu drop-down list:
Note:
With LINUX, you can use various browsers to access the Service Tool, such as CHROME,
FIREFOX, or EDGE. Once connected with Secure Link, open the browser and type localhost in
the address field.
AA2206_en | 2020-05-05 5-3

Related tasks
Connect to the Service Ethernet Port
5-4 AA2206_en | 2020-05-05


1. In the right corner of the service tool, click Log Off.
H245_1126
2. Close the Web Portal software.

3. At the Secure Link screen:
a. Click Disconnect.
b. Close the screen.
4. Disconnect the laptop computer from the imager.
5. If you are finished with the service tool, install the right cover.
Related tasks
AA2206_en | 2020-05-05 5-5

Configure Advanced Settings
Important:
You must restart the imager from the service tool to permanently save configuration
information.
Set the Language

The language is set by the customer in the Web Portal.
Check the Values for the DICOM Source Communications

1. Connect the laptop computer to the imager.
» WINDOWS: Configuration > DICOM SCP > Communications
» LINUX: Menu > Configuration > DICOM SCP > Communications
WINDOWS
LINUX
5-6 AA2206_en | 2020-05-05

3. Check:
• Port Number is 5040.
• Association Limit is 6.
4. If the values are not correct:
a. Click Modify.
b. Type the correct values.
c. Click Save.
Postrequisites:
If you are configuring the imager, continue with Set the Imager to be a Destination.
Set the Imager to be a Destination

» WINDOWS: Configuration > DICOM SCP > Destination
» LINUX: Menu > Configuration > DICOM SCP > Destination
WINDOWS
LINUX
Important:
The AE Title is the name by which the modalities recognize the imager.
2. Check with the customer to determine the AE Title to use.
AA2206_en | 2020-05-05 5-7

3. Click Modify.
4. Type the selected AE Title in the window.
5. Click the Media tab.
WINDOWS
LINUX
6. In the Available column, select the check box next to the Media Type that will be
used with the imager.
Note:
Under normal operations, all media types should be allowed.
5-8 AA2206_en | 2020-05-05

7. Click the Page and Image Options tab, and then modify any settings according to
customer demand.
Important:
Do not disable any of the page formatting settings of the imager except if instructed by the
customer.
8. Click Save.
Postrequisites:
If you are configuring the imager, continue to set the system clock (either manually or
with a time server).
Set the System Clock Manually

Set the system clock manually when the customer does not use a time server to
synchronize the time.

» WINDOWS: Configuration > System > Clock
» LINUX: Menu > Configuration > System > Clock
WINDOWS
LINUX
AA2206_en | 2020-05-05 5-9

Important:
The system clock is set in the factory. At installation, the time zone has to be reset if the
imager is installed in some other time zone. When you reset the time zone value, the time
and date should display correctly.
2. To correct the Time Zone value:
a. Click Modify.
b. If the Enable Time Synchronization check box is selected, clear it (WINDOWS
only).
c. Select the correct time zone from the Time Zone drop-down list.
d. Click Save.
3. If the time value is correct, continue with Step 4.
If the time value is not correct:
a. Click Modify.
b. In the Time boxes, type the hour and minute.
c. Click Save.
4. If the date value is correct, the system clock is set. If the date value is not correct,
continue with Step 5.
» WINDOWS: System Information > User Information
» LINUX: Menu > System Information > User Information
5-10 AA2206_en | 2020-05-05

6. Call your Technical Support Center to gain temporary Level 5 access.

7. Click Modify.
8. In the Authorization Key field, type the key from the Technical Support Center.
9. Click Save.
Note:
You will have Level 5 access for 24 hours.
10. Return to the Clock Configuration screen.
11. Click Modify, and then set the correct date.
12. If daylight savings time applies in the area of installation, select the Automatically
adjust clock for daylight savings time check box (WINDOWS only).
13. Click Save.
Postrequisites:
If you are configuring the imager, continue with Set the Host Name and the IP Address.
Set the Clock with a Time Server
Prerequisites:
You need the IP address of the time server. If necessary, ask the customer to provide it.
Instead of setting the clock manually, the system time can be pulled from a server.
Perform this procedure if the customer uses a time server for synchronization.

» WINDOWS: Configuration > System > Clock
» LINUX: Menu > Configuration > System > Clock
WINDOWS
AA2206_en | 2020-05-05 5-11

LINUX
5-12 AA2206_en | 2020-05-05

Important:
The system clock is set in the factory. At installation, the time zone has to be reset if the
imager is installed in some other time zone. When you reset the time zone value, the time
and date should display correctly.
2. Click Modify.
WINDOWS LINUX
Select the Enable Time Synchronization Select the correct time zone from the
check box. Time Zone drop-down list.
In the IP Address field, type the address of

the time server to be used for
synchronization.
Select the synchronization period (how

often the clock is synchronized) from the
Period drop-down list.
Select the correct time zone from the

Time Zone drop-down list.
If daylight savings time applies in the area

of installation, select the Automatically
adjust clock for daylight savings time
check box.
3. Click Save.
Postrequisites:
If you are configuring the imager, continue with Set the Host Name and the IP Address.
Set the Host Name and the IP Address
Prerequisites:
You need the host name, IP address, subnet, and gateway for the imager. If necessary,
ask the customer for this information.

» WINDOWS: Configuration > System > Network
» LINUX: Menu > Configuration > System > Network
WINDOWS
AA2206_en | 2020-05-05 5-13

LINUX
2. Click Modify.
Important:
The Host Name is the network name for this imager. It can be a maximum of 14 characters
and a minimum of one. The first character must be a letter. Other characters can be a letter,
a number, or a hyphen (-).
3. Type:
• Host Name
• IP Address
• Subnet Mask
• Default Gateway
4. Click Save.
5-14 AA2206_en | 2020-05-05

Postrequisites:
If you are configuring the imager, continue with Set the Service Tracking.
Configure MCS IP Addresses
Important:
This procedure changes the internal IP address of the imager. Perform these steps only if there is
a conflict with a site’s network that prevents the imager from using IP addresses
198.51.100.176 through 198.51.100.179.

» WINDOWS: Configuration > System > MCS Network
» LINUX: Menu > Configuration > System > MCS Network
2. Click Modify.
3. Select a new MCS IP range from the IP Address drop-down list. Make sure that the
selected range is not in use at the site.
WINDOWS
LINUX
4. Click Save.
5. Select:
» WINDOWS: Utilities > Session > Restart
» LINUX: Menu > Utilities > Session > Restart
6. Click Restart to restart the imager.
AA2206_en | 2020-05-05 5-15

Set the Service Tracking

» WINDOWS: System Information > Identification
» LINUX: Menu > System Information > Identification
WINDOWS
LINUX
5-16 AA2206_en | 2020-05-05

2. Click Modify.
Important:
The values for Serial Number, K-Number, Windows OS ID, and Service Code are set at the
factory.
• Model Name — set at the factory and cannot be changed
• Serial Number — set at the factory and can only be changed with a Level 5
access, if not correct
• K-Number — can be changed if not correct
• Service Phone Number — should be populated but can be changed if not correct
• Service Code — set at the factory and cannot be changed
3. Type or select from the drop-down list the correct information for the following
fields:
• Country Code
• Region
• Hospital Name
• Department Name
• Device Location
AA2206_en | 2020-05-05 5-17

Note:
If the K-Number or Service Phone Number is not correct, type the correct information
before you continue with Step 4.
4. Click Save.
5. Select:
Click Restart to restart the imager.
Check Film Type and Film Settings

1. Select:
» WINDOWS: Configuration > Hardware > Machine Configuration
» LINUX: Menu > Configuration > Hardware > Machine Configuration
WINDOWS
LINUX
2. Click Modify.
5-18 AA2206_en | 2020-05-05

3. View or change the options. Select Yes or No from the drop-down lists:
a. Enable DVE/TXE – Select Yes to enable the imager for DVE/TXE film types
without limiting other film types. Select No to disable DVE/TXE film.
b. Enable DVE/TXE Only – Select Yes to enable use of DVE/TXE and Mammo film
and disable use of DVB, DVB+, and DVC film. Select No if it is not necessary to
restrict the film types.
c. Use Metric Units – Select Yes for Metric on the imager display panel, No for
Imperial units.
d. Reverse View – Select Yes if the film must be viewed with the glossy
(emulsion) side facing up.
4. Click Save.
Postrequisites:
If you changed any options, restart the imager. Go to Utilities > Session > Restart.
Configure the SCP Services

1. Have each SCU send an image to make a connection with the imager.
» WINDOWS: Configuration > DICOM SCP > SCP Configuration
» LINUX: Menu > Configuration > DICOM SCP > SCP Configuration
3. When the SCP Configuration screen appears, click the Modality Preferences
tab.
WINDOWS
AA2206_en | 2020-05-05 5-19

LINUX
5-20 AA2206_en | 2020-05-05

Note:
• The information for each entry in the SCU drop-down list includes, in order: the IP
Address and AE Title of the SCU that will send the image, and the AE Title of the
destination.
• The parameter values on the screen apply to the modality identified in the SCU list.
4. At the top of the screen, select an SCU from the drop-down list.
» If the information for the selected SCU is correct, continue with Step 5.
» If the information is not correct, perform the following substeps:
a. Click Modify.
b. Select the correct information from the drop-down lists.
c. Click Save.
5. Repeat Step 4 for each SCU in the list.
Postrequisites:
If you are configuring the imager, continue with Adjust Image Quality.
Adjust Image Quality

1. Ask the customer to send images from the modalities to the imager.
2. Check the images for image skew. If necessary, adjust the optics assembly. See the
procedure, Check and Adjust the Image Start Delay, in the Adjustments and
Replacements section.
3. If the image quality is acceptable to the customer, the procedure is complete. If the
image quality is not acceptable, continue with Step 5.
» WINDOWS: Configuration > DICOM SCP > SCP Configuration
» LINUX: Menu > Configuration > DICOM SCP > SCP Configuration
5. Click the Image Optimization tab.
WINDOWS
AA2206_en | 2020-05-05 5-21

LINUX
6. At the top of the screen, select an SCU from the drop-down list.
Note:
• The information for each entry in the SCU drop-down list includes, in order: the IP
Address and AE Title of the SCU that will send the image, and the AE Title of the
destination.
• The parameter values on the screen apply to the modality identified in the SCU list.
7. Perform Image Optimization and Other Options for each SCU in the drop-down list.
8. Click Modify.
5-22 AA2206_en | 2020-05-05

9. To change a parameter, type the new value or select it from the drop-down list.
Note:
• The value selected will be the default for this SCU.
• The value in the list to the right of the parameter value indicates whether the value sent
from the SCU is overridden.
If you select Always Apply, the parameter on the screen overrides the parameter the
SCU sends.
If you select No, the SCU parameter is applied. Normally, you should select No to allow
the SCU to override the default selected.
10. Click the Film and Image Options tab.
WINDOWS
LINUX
AA2206_en | 2020-05-05 5-23

11. Select or type the parameter values.
Note:
• The value selected will be the default for this SCU.
• The value in the list to the right of the parameter value indicates whether the value sent
from the SCU is overridden.
If you select Always Apply, the parameter on the screen overrides the parameter the
SCU sends.
If you select No, the SCU parameter is applied. Normally, you should select No to allow
the SCU to override the default selected.
12. Click the Other Options tab.
WINDOWS
5-24 AA2206_en | 2020-05-05

LINUX
13. Select the parameter values.
AA2206_en | 2020-05-05 5-25

14. After you set the parameters for this SCU, perform the same procedures for each
SCU identified in the SCU connection window.
15. Click Save.
Related tasks
Enable Remote Management Services (RMS)

The procedure to enable RMS depends on the imager's operating system.
• For WINDOWS, log on to the service tool.
• For LINUX, use the Smart Link Deployment Utility to enable RMS.
See the procedures below for details.
Enable RMS – WINDOWS Operating System

1. Log On to the service tool.
2. From the service tool menu, go to: Configuration > System > Remote
Management > Status.
3. Click Modify.
4. Enter the DNS and IP addresses (and proxy data if used).
5. Click Save.
6. Click Start.
7. Restart the imager from the service tool (Utilities > Session > Restart).
Enable RMS – LINUX Operating System
For sites outside China, RMS is enabled using the Smart Link Deployment Utility. You
must install this utility on your laptop.
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1. Locate and install SmartLinkDeploymentUtility-setup.exe on your laptop to the

directory shown:
2. Double-click the file SmartLinkDeploymentUtility-setup.exe to open the Smart

Link Deployment Utility dialog. Enter the IP address: 192.168.0.1:
3. Verify that the Country Code and DeviceKNumber are correct and that the
SmartLinkServer is set to Production.
Note:
If Country Code or DeviceKNumber are incorrect, update the System Information >
Identification screen in WebLink.
AA2206_en | 2020-05-05 5-27

4. Click Enable Agent to connect the laser imager to RMS. If successful, the message
appears:
5-28 AA2206_en | 2020-05-05

Edit the Service History Log

Prerequisites:

» WINDOWS: System Information > Service History
» LINUX: Menu > System Information > Service History
WINDOWS
LINUX
AA2206_en | 2020-05-05 5-29

2. Click Add.
Note:
The Date Time, Product Service Code, User Name, and the User ID for Secure Tunnel boxes
are filled in automatically.
3. Type data about the service performed in the remaining boxes.
4. Click Save.
5. If finished with the service call, log off from the service tool and disconnect from
the service port.
5-30 AA2206_en | 2020-05-05

Back Up and Restore Configurations

Use the service tool to back up the imager configuration.
Prerequisites:

» WINDOWS: Utilities > Backup/Restore.
» LINUX: Menu > Utilities > Backup/Restore.
WINDOWS
LINUX
AA2206_en | 2020-05-05 5-31

2. To make a backup of the configuration parameters to the imager’s hard drive, click
the Backup tab. Then click Backup.
3. To download the backup data to your computer or other external device:
a. Click Download Backup.
b. Click Save in the File Download window.
• WINDOWS: Select a destination on your computer to save. If you want to
change the name of the saved data file, type a file name. Click Save to place
the backup file in the selected destination.
• LINUX: The file is saved to the Downloads folder.
4. To download the backup file to review (.xml file), click Download Viewable File.
Save and view the file.
5. For LINUX imagers, you can also back up the Remote Management Services
configuration. To do so:
a. Open the Smart Link Deployment Utility.
b. Enter the service port address in the IP Address field: 192.168.0.1, and then
click Connect.
c. Click Backup Config, and then click Yes to confirm.
d. When the successful message appears, click OK.
6. If this is part of an installation:
a. Log off from the service tool.
c. Disconnect the network cable and restore the settings to your computer (if
necessary).
d. Install the top cover.
5-32 AA2206_en | 2020-05-05

Related tasks

Use the service tool to restore the imager configuration.
Prerequisites:

» WINDOWS: Utilities > Backup/Restore
» LINUX: Menu > Utilities > Backup/Restore
2. Click the Restore tab.
WINDOWS
LINUX
AA2206_en | 2020-05-05 5-33

3. Select the type of information to be restored from the Restore Level drop-down
list.
4. Choose how you want to restore the backup data:
» From a flash drive: Click Restore, and then continue with Step 5.
» From stored configuration data on a computer: Follow the sub-steps below.
a. Select the Upload Configuration File check box.
b. Click Select.
c. In the File Upload window, click Browse.
d. When the Choose File window displays, select the .bin file.
e. Click Open, and then click Upload.
Important:
You must restart the imager from the service tool.
5. Is Remote Management Services supposed to be active on the imager?
» Yes—For WINDOWS imagers, continue with the next step.
For LINUX imagers, go to Step 9.
» No—Advance to Step 10.
5-34 AA2206_en | 2020-05-05

6. For WINDOWS imagers, select Configuration > System > Remote Management.
a. Click Modify.
b. Under Control, click Restart, and then click Yes on the confirmation dialog
window.
7. For LINUX imagers, you can also restore the Remote Management Services
configuration. To do so:
a. Open the Smart Link Deployment Utility.
b. Enter the service port address in the IP Address field: 192.168.0.1, and then
click Connect.
c. Click Restore Config, and then click Yes to confirm.
d. When the successful message appears, click OK.
8. Select:
Click Restart to restart the imager.
9. If you are finished with the service tool:
a. Disconnect the laptop computer from the imager.
b. Install the top cover.
AA2206_en | 2020-05-05 5-35

Related tasks
5-36 AA2206_en | 2020-05-05

Upgrade Software and Firmware

Update a Portable Flash Drive with a New Version of System
Software
Important:
The USB flash drive must be a bootable device. Power On your laptop computer before you
insert the flash drive into the USB port.
If the USB flash drive is not bootable, see the Carestream service portal and follow the
instructions to make a bootable flash drive, Bootable USB Key Creation Files.
1. Power On your computer.

2. Insert the portable USB flash drive into the USB port on your computer.
Note:
The new version of system software on your computer overwrites the old version on the
USB flash drive.
You can download the new system software from the Carestream service portal at: Digital
Output > Laser Imagers > (laser imager model) > Tools.
3. Unzip the zipped software file, and copy all of the PartImage and MoBoMatch files
to the USB flash drive.
4. When the copy is complete, remove the USB flash drive from your computer.
Upgrade the Imager Drive with a New Version of System

Software—Reimaging
Prerequisites:
Update a Portable Flash Drive with a New Version of System Software


Overview
1. Back up the system configuration (use the procedure under Related tasks)
2. Reimage the DRE with the portable flash drive (3-4 minutes)
AA2206_en | 2020-05-05 5-37

3. VARInstaller configuration from the security key (approximately 10 minutes)

4. Update the microcontollers (use the procedure under Related tasks)
5. Restore the configuration (use the procedure under Related tasks)
6. Restart RMS if enabled at the site
To reimage the imager:
1. Create the USB flash drive. (See the link to the procedure under Prerequisites.)
2. De-energize the imager, then power it back on.
Note:
If the imager is enabled for CARESTREAM Managed Print Solutions, you must power-cycle
the imager if it is already off. This step is required to transfer the current MPS files to the
RMS server. Turn the imager on for a few minutes, then power it off.
3. Check and record any proxy and DNS address(es) if they are used for a remote
connection.
Important:
Only set the system clock to the actual date and time. Changing the clock ahead or back in
time will cause permanent adverse affects to the system.
4. Make a configuration backup:
» WINDOWS: Utilities > Session > Backup
» LINUX: Menu > Utilities > Session > Backup
5. Remove the film cartridges from the imager.
6. Remove the back cover.
5-38 AA2206_en | 2020-05-05

7. Install the portable flash drive that contains the reimaging software into one of the
USB ports on the DRE board.
Note:
• If you are changing the KEYLOK format, insert it now.
• The USB ports (1) are located behind the lower 2 network connections.
8. Power on the imager to begin reimaging.

During the reimaging procedure, the DRE emits a beep every few seconds. When
the reimaging is complete, the system emits continuous medium-pitched beeps.
9. After reimaging completes, power off the imager.
10. Remove the USB flash drive.
11. Install the imager back panel.
12. Power on the imager. After the reimaging, the system processes configuration
information from the security key (KEYLOK), which takes approximately 10
minutes.
While the KEYLOK configuration (VARInstaller) is running:
AA2206_en | 2020-05-05 5-39

• the imager’s power indicator is amber and flashing.

• a 935 code displays on the imager display panel ~5 minutes into the process.
• the system emits periodic medium-pitched beeps during the first ~8 minutes.
• completion is indicated by 3 high-pitched beeps.
When completed, the imager automatically restarts and the 935 code clears.
Note:
If the 935 code still displays after 15+ minutes, the VARInstaller process has failed. In that
case, wait 5 more minutes, then power Off the imager using the main switch. After a
manual restart, if the 935 still appears on the display, return to Step 6 and repeat.
13. Does a 156 code display at the imager?
» Yes—The release included ARM microcontroller firmware for the MCS board.
You must log on to the service tool (connecting to the imager with Secure Link
client software), and update the microcontrollers (Diagnostics > Scripts >
MicroUpdate_WithAutoRestart_ST.vbs > Run). When the microcontroller
update is complete, the imager automatically restarts. Continue with the next
step.
» No—Continue with the next step.
15. From the service tool, manually enter the IP address (Configuration > System >
Network) and date/time (Configuration > System > Clock).
16. Restart the imager from the service tool (Utilities > Session > Restart) (code 705).
17. Restore the configuration (Utilities > Session > Restore) and manually enter the
proxy and DNS addresses if needed (code 704).
18. Insert the film cartridges and wait for a successful film calibration.
Important:
If the customer will be using DVE film, change the configuration for the customer, or ensure
that they understand that it must be changed:
• Change SCP Configuration > Film and Image Options > Film Base to BLUE FILM for
any modality using DVE film.
• If the modality was using DVC (CLEAR FILM), this film will need to be printed before
changing the SCP Configuration > Film and Image Options > Film Base to BLUE
FILM. Otherwise it will no longer print.
19. Restart the imager from the service tool (Utilities > Session > Restart) (code 705).
20. Send test prints from modalities to confirm the imager functionality.
21. Enable RMS. See the correct procedure for the operating system.
Related tasks
5-40 AA2206_en | 2020-05-05


Upgrade the Firmware in the Microcontrollers
Enable RMS – WINDOWS Operating System
Enable RMS – LINUX Operating System
Upgrade the Firmware in the Microcontrollers
Prerequisites:
Important:
You must perform this procedure when:
• The imager is reimaged and there are changes for the microcontrollers
• A board has been replaced, causing the error code 20-156
• Select:
» WINDOWS: Diagnostics > Scripts. Then on the Remote tab, select
MicroUpdate_WithAutoRestart_ST.vbs from the Script Name drop-down
list, and then click Run.
» LINUX: System Information > Version Information. Under
Microcontroller / Update Version, click Update.
Note:
This procedure updates the microcontrollers as necessary and then restarts the imager. Be
patient, because this process could take approximately 10 minutes.
Related tasks
AA2206_en | 2020-05-05 5-41

Publication History
Revision Date Reason for Change
A 2012-09-28 First release
B 2013-01-18 Updates after validation and based on trade trial experience
C 2015-01-16 Updated the PM procedure, added the rollback retainer to the installation
procedure, parts list updates: cable to MCS board, magnetic catches for
door, cup - suction, idler roller, rollback assembly
D 2016-07-01 • Updated the Lower Fan removal procedure to show the filter pad
• Added several notes about the pickup assembly being different in
manufacturing and service parts
• PM procedure: added air filter to parts, and added the steps to remove
the lower fan assembly and clean or replace the filter pad
• Parts updates on pages 4-2, 4-8, 4-10
• Illustration changes: MCS board, imaging assembly cables, filter pad/
main filter
• Added subsystem ID 23 for film supply
• Changed DICOM association limit to 4
• Expanded the software update procedure
E 2017-09-29 Updated the PM process, sequence of events and procedure. Updated

rollback assembly removal process, updated part numbers for transport
pulleys and rollback assembly, added part numbers for vacuum tubing in the
pickup assembly, added part number for DRE WES 2009, updated the film
path illustration.
F 2017-12-12 Updated the rollback assembly and knob part numbers.
AA2206_en | 2020-05-05 I
Publication History
Revision Date Reason for Change
G 2019-03-28 Removed the installation chapter. Going forward, the installation content is
only in the Getting Started Manual. Added the temperature slot under the
top cover. Added replacement procedures for processor drive motor, cooling
drive motor, nip feed drive motor, and DRE with WES 2009 OS. Updated the
PM recommendations. Updated screens to match latest software. Various
parts updates and added single vacuum pump assembly parts. Added
information for troubleshooting processor error codes. Added
troubleshooting info for 2x-116, 26-543, 27-607, 36-935 errors. Updated
the procedures to log on the service tool and reimage the imager with
updated software. Updated the symbols with new standards.
H 2019-05-31 Updated the PM sequence of events, PM materials, and added a note to the
PM intervals topic. Revisions to the software update procedures. Parts list
updates. Converted “part” to “document” in PLI.
J 2019-06-28 Added SPAE7221 to the parts list.
K 2020-05-05 Updated Secure Link version in the procedure, "Log On to the Service Tool."
Added screens and steps for LINUX operating system. LINUX supports
various browsers. Added procedure to enable RMS for LINUX / outside
China. Parts updates.
II AA2206_en | 2020-05-05
Carestream Health, Inc.
150 Verona Street
Rochester, NY, USA 14608
© Carestream Health, Inc., 2020
Made in the USA.
Pub. No. AA2206_en
Rev. K

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Service Manual

DRYVIEW 5950 Laser Imaging System

Publication No. AA2206_en

ESD: Possible damage from electrostatic discharge

1 Adjustments and Replacements

Remove the DRE Motherboard Bracket...................................................................................... 1-69

3 Illustrated Parts List

5 Additional Service Procedures

AA2206_en | 2020-05-05 iii

ESD: Possible damage from electrostatic discharge

CAUTION: Heavy Object

Check the Processor Drum Temperature

Specification: The temperature at the processor drum must be between 123.5 –

Special Tools: • Temperature meter with probe (TL5574)

AA2206_en | 2020-05-05 1-1

1-2 AA2206_en | 2020-05-05

1. Power On the laser imager and let it warm to operating temperature.

AA2206_en | 2020-05-05 1-3

3. For the slot on the left rear of the processor assembly:

Install the block on the probe 116.0 mm (4.6 in.).

1-4 AA2206_en | 2020-05-05

7. Allow the temperature reading on the meter to stabilize. This requires

AA2206_en | 2020-05-05 1-5

Adjust the Processor Drum Temperature

Specification: The temperature at the processor drum must be between 123.5–

Special Tools: • Temperature meter with probe (TL5574)

1. From the service tool menu, select:

1-6 AA2206_en | 2020-05-05

AA2206_en | 2020-05-05 1-7

Check and Adjust the Image Start Delay

Special Tools: • Laptop computer with MICROSOFT INTERNET EXPLORER

1. From the service tool menu, select

1-8 AA2206_en | 2020-05-05

AA2206_en | 2020-05-05 1-9

1-10 AA2206_en | 2020-05-05

Check and Adjust the Page Start Delay

Special Tools: • Laptop computer with MICROSOFT INTERNET EXPLORER

1. From the service tool menu, select

AA2206_en | 2020-05-05 1-11

1-12 AA2206_en | 2020-05-05

4. If the half-tone density border needs adjustment:

AA2206_en | 2020-05-05 1-13

Remove the Top Cover

CAUTION: Hot Surface

1-14 AA2206_en | 2020-05-05

Remove the Left Cover

CAUTION: Hot Surface

1. Loosen the top captive thumb screw (1).

2. Open the film supply.

AA2206_en | 2020-05-05 1-15

Remove the Right Cover

DANGER: Electrical Hazard

CAUTION: Hot Surface

1. Remove the top cover and open the film supply.

3. Remove the right cover from the imager.

1-16 AA2206_en | 2020-05-05

Remove the Back Cover

DANGER: Electrical Hazard

CAUTION: Hot Surface

1. Remove 2 screws from the back cover (1).

2. Remove the back cover.

AA2206_en | 2020-05-05 1-17

Remove the Display Screen Assembly

DANGER: Electrical Hazard