WHAT IS MANAGEMENT ? WHAT IS AN ORGANISATION ? 1.

1 MESURING MANAGERIAL PERFORMANCE

❥ CLASSIC DEFINITION = a group of individual who work ♛ EFFECTIVENESS
= the art of getting things done through people together toward common goal = achieved when the organisation pursues appropriate
❥ BOARDER DEFINITION goals. This mean ‘doing the right thing’
= the process of administering and coordinating
resources effectively, efficiently and in an effort to
TYPE OF RESOUCES (4m) ♛ EFFICIENCY
achieve the goals of the organization ❀ Manpower = ✦ achieved by using the fewer inputs ( e.g. : people &
❀ Machine money )
planning ❀ Method
✦ the ability to do the things right. An efficient
Organizing MISSION AND ❀ Money
manager is someone who can achieve output as
Leading ----- ORGANIZATION expected and able to utilize & minimize the cost of
Controlling GOALS recourses.
CHAPTER 1 : WHAT
✦ this mean ‘doing things right’
IS MANAGEMENT
Organization
1.2 MINTZBERG’S MANGERING ROLE ♛ result of effective and efficient management = success

▲ DECISIONAL ROLE 1.3 & 1.4 SKILLS NEEDED AT

▲ INTERPERSONAL ROLE DIFFERENT STAGE OF
= the manager's responsibility for processing,
= the manager's responsibility for managing relationship
analyse information, take advantage of MANAGMENT
with organisation members and other constituent.
opportunity & reaching conclusion. MANAGEME
▸figurehead ( head of performing ceremony duties ) ▸entrepreneur ( tries to improve a unit & initiate NT LEVEL SKILL NEEDED
▸leader ( responsible for hiring, training & motivating ) change) TOP CONCEP HUMA TEC

= most needed
▸liaison ( perform & interact with people outside the organization) ▸disturbance handle ( do corrective action when TUAL N HNIC
the organisation faces important & unexpected AL
▲ INFORMATIAL ROLE disturbance) FIRST CONCEP HUMA TEC
= the manager's responsibility for gathering & disseminating ▸resource allocator ( allocating the resource ) TUAL N HNIC
information to the stakeholder of the organization LINE
▸negotiator ( representing the organisation at AL
▸monitor (seek information that can be used to advantages)

….
major negotiations ) MIDDLE CONCEP HUMA TEC
▸disseminator ( transmit information to the subordinates) TUAL N HNIC
▸spokesperson ( transmit information to the people outside the unit) AL
 TYPE OF PLANNING
WHAT IS PLANNING ? THE BENEFIT OF PLANNING
★ a road map to help the organisation to
♞ STRATEGIC PLANNING
= the process of outlining the
activities that are necessary to reach it goal = the process where an organization makes decision &
achieve the goals of the ★ better coordinate takes action that effects its long-run performance
organisation. ★ focus on forward thinking ♘ it is a long-term planning done by top management to
VISION ★ more effective control system determine the overall organization purpose, objective
★ assist manager in attending confident and & how can be achieve
♠ refer to category of interaction that broad, all
inclusive & forward thinking aggressive leadership ♘ less specific in their detail
♠ identify the organization future direction ★ point out the need for the future change ♞ TACTICAL PLANING
♠ describe where organization want to be in the ★ participatory work environment = designed to implement all goals set in strategic plan.
future ★ resource are effectively and efficiently utilized it outline action to achieve strategic plan
♠ what we want to achieve ♘ apply to specific parts of the organization
MISION CHAPTER 2 : ♘ specify the detail of how to achieve overall objectives
♣ mission statement describe what the organization to do PLANNING ♘ cover shorter period
to achieve the mission ♘ must be updated continuously to meet current challenge
♣ it is the purpose & reason for the existence of an organization
OVERCOMING ♞ OPERATIONAL PLAN
= focused day-to-day activities
IMPORTANCE OF MISION BARRIERS
♥ planning must not be left to
♞ STANDING PLAN
♣ address our basic need for direction
chance = designed to deal with organization issues or problem
♣ a provide foundation by which the organization should operate
♥ Planning must be organized that recur frequently
BARRIERS TO AFFECTIVE PLANNING ♥ Planning must be clear & define ♘ policies ( general guideline )
♦ lack of commitment to planning ♥ Managers must participate in ♘ procedures ( specific & design instruction )
♦ Lack of adequate control
♦ resistance in change technique & information
planning ♘ rules ( specific guidance & limit to action )
♦ Failure to see scope of plan ♥ Involve employee in decisions ♞ SINGLE-USED PLAN
♦ demands on the leader’s
♦ Rely to much on experience making
time
♥ making tolerate diversity of
= develop to addressed a specific organization situation
♦ Lack of management support ♘ program ( set of activities )
♦ Lack of clear delegation of authority view
♥ Encourage strategic thinking ♘ project ( direct effort to achieve specific objective )
♦ Lack of meaningful & objective of goal
♘ budgets ( allocate financial resource )