Emergency Operations Management System

IBS & Armakom Information Technologies

About Infinite Business Synergy

• Founded in Jakarta in 2008,

• Specialized in IT System Integrator,
About Armakom

• Founded in Turkey in 2002,

• Specialized in Emergency Operation Management Systems,
• Founded ARVENTO MOBILE SYSTEMS in 2005
• Listed among top 500 Information Companies since 2005,
• 112 Emergency Project that was developed in 2007 by Armakom for
the Ministry of Health, Republic of Turkey, was awarded with the prize of
"Project of the Year" by IBM.
 EMERGENCY
OPERATION MANAGEMENT SYSTEM
The whole system managed from single hand
with suite of fully integrated solutions
• Emergency Operation Management
• Call Centre (Soft-IP Pbx) – SMS, Alarm, e-Call and similar call taking
procedures
• Sound Recording System
• Radio Integration
• Digital Map Applications
• Position Inquiry Service
• Camera Surveillance Systems Integration
• GPS Vehicle Tracking System
• Navigation Integrated Mobile Data Communication System
• Software for Establishing Coordination with Relative Organizations and
their Systems
• Web Based Reporting and Management Applications
 Very mature and efficient Call Receiving makes
emergency teams’ lives easier and faster

• All of the calls are taken by

the computer.

• Digital IP Exchange and IP,

IVR and several similar
characteristics are integrated
to the system completely.

• All of the data related with

the operation are recorded.

• Operators and Mobile Teams

are being monitored On-Line.

• Reports and statistics are

received instantly.
Optimized response times save lives

• Address may be searched on

digital maps.

• Incident area may be marked on

the map, and the path that may be
used to reach to the incident area
as soon as possible is drawn on
the map.

• Address of the calling number is

marked on the map automatically.
(with the support of Telephone
Operators)
Single system control makes it possible to
manage different channels together

• SMS emergency calls,

• Alarm emergency calls,
• Emergency E-Calls,
• SMS sendouts

are all handled by the system

 Recording calls makes it possible to
investigate past incidents

• Telephone and radio conversations are recorded.

• Full integration is established with the call center and Emergency Operation
Management Software.
• Reports can be taken with several parameters, such as date-time, operator,
telephone number Emergency Operation Management Software registration numbers.
Radio integration brings flexibility, speed to
the operation

• Radio announcement may

be made with a single click
by using a microphone and
headphone.

• All the radio conversations

are recorded.
Fast response and efficient vehicle
management with Vehicle Tracking

• Mobile Teams are monitored on

Digital Maps for 7/24.

• Vehicle speeds, departure times,

locations and similar occasions are
monitored on-line.

• ARVENTO is used on Vehicle

Tracking Systems.
Vehicle Module enables immediate and
informed response

• Addresses of incident areas are

communicated to the teams automatically
and are indicated on the map.

• Duplex communication and data

transfer are made between the control
center and teams (photos, duty forms
etc).

• Reports with regards to arrival times are

established automatically.

• Navigation may be initiated

automatically with regards to navigating
to the incident area.
Full online control
View all ambulances and teams in the country
Select any for exact location, driver, speed, etc
Full online control
View all ambulances and teams in the country
Select any for exact location, driver, speed, etc
Full online control
View all available beds in the hospital, city or country
Full online control
View detailed information for each station, team or case
Incidents by type, results, response times, etc
Efficient team and resource management with
detailed online statistics

Online Statistics include:

• Very detailed information about
Mobile Teams including response
times, travel times, utilization, etc.
• Individual incidents can be analyzed
by team, vehicle, patient, hospital,
causes and results, etc.
• Distribution of calls according to
hour, day, month and year and
detailed information on individual calls
• Detailed information on operators in
terms of performance and utilization
• Sound Recordings can be accessed
and analyzed anytime
 Citizens are safe and well-cared with Modern
and Proven Emergency Management
 Ministry of Health, Republic of Turkey, and 112 Operations
Control Centers throughout the country.

 Ministry of Interior, Republic of Turkey, and 112 Operations

Control Center throughout the country

 DMR Radio System of the Turkish National Police

 Vehicle Tracking and Mobile Data Communication Systems

used by more than 45.000 clients and in more than
700.000 vehicles in 28 different countries
THANKS!