a ocabulary Builder ¢ ) Vocabulary Builder _ Learn the vocabulary you need. Write the words in your language. > before page 4 POSITIONS Accounts Assistant Chief Executive Officer (CEO) Financial Director a Financial Supervisor _ Head of IT Human Resources (HR) Director Junior Administrative Assistant Marketing Director Operations Director - Personal Assistant (PA) = Personnel Manager = Production Team Leader Sales Representative (rep) Senior Administrative Assistant senior management — staff yaqTing AuvInavoOA ACTIONS E assist ——— explain how to use ~ be in charge of hire = describe a soll aa develop — > before page 6 AROUND THE OFFICE cafeteria ~ — kitchen anne stockroom — car park nn lobby me toilet Conference rOOM a MAINENANCE een tO TOO ee ground floor : reception ne warehouse GIVING DIRECTIONS at the end of the — ext nnn ON YOUT ight - corridor go past me OpOSitO — behing - go straight — stairs 2 between — in front of, —--— tumieft : down i turn right enter — onyourlet up : ‘appointment awe —__Lagal Department ee business card Logistics Department canes clerk Managing Director S a Design Department name plate = 0 business parking place ay employes receptionist employer Research and Development escalator eae Department E i interview ial tile = Be 113Vocabulary Builder 14 ¢ 2 ) Vocabulary Builder Learn the vocabulary you need. Write the words in your language. > before page 8 OFFICE ROUTINES answer incoming calls a data entry — eliver the message istribute the incoming mail file documents keep alog a keep track of _ order supplies prepare a presentation receive visitors - schedule a meeting soreen a call > before page 10 OFFICE SUPPLIES PHRASES a box of a packet of a pair of arollof a shest of OFFICE EQUIPMENT air-conditioner. coat rack fling cabinet _ photocopier projector scanner PURCHASING OFFICE EQUIPMENT charge Galivery ciscount invoice Payment candidate client correspondence couple dozen drawer ee price per unit ouality quantity run low on enquiry experience —. haifa dozen heater In stock, inventory search the Internet ‘send a fax send e-mails ‘show someone around spreadsheets take a message take minutes type agendas type letters update a mailing list word processing shredder — —.._ waste paper bin run out of shipping cost special offer = subtotal job responsibilities log (n) office duties. outofstockVocabulary Builder ( 3 ) Vocabulary Builder _ Learn the vocabulary you need. Write the words in your language. > before page 12 USING VOICEMAIL contact someone cord delete dial a phone number - enter your access code fast forward : listen to incoming messages. location loud loudspeaker ~ modify > before page 14 USING THE INTRANET attachment — background... bold bullet pean column — copy cut desktop — double click flow chart Font cs forward heading — alignment Z fash (n) ok Se readsat rold ereased security ndent ce off the hook a press this button - = receiver record an outgoing message — replay a = retrieve review rewind - save volume icon italics bog in 7 log out ae lower case letters eragraph = password paste co reply eeesnnete row underiine upper case letters. username 43CTUNG AMVINAVIOA umbering pause redial spacing training session m5Vocabulary Builder C2) vecabviory Learn the vocabulary you need. Write the words in your language. > before page 16 TYPES OF DOCUMENTS bank statement ee job application = cheque = = product manual = contract, : = receipt — customer complaint ——— request fOr information ene directory a HANDLING MAIL. collect eee postcode: a sory) ~ document (vy) reach its destination AMP (Y) neon omestic — nnmennnnmunnnn recipient a Cet | ae registered mail weight ~ international. coe Sender — _ mail log cennceneen — SIGN (Y) — — postage — > before page 18 USING A COURIER SERVICE bubble wrap nnn MBASUFE : courier aeeeereneerrecee paperwork. fragile - ~. parcel : ‘good condition, : pick up (v) — goods shipment. ~ = handle something with care signature — height special instructions i inspect ae this side up insure track = keep away from heat update (n) keep ory waybill ———— label . : width == jength ee wrap (Vv) aa mark (v) — inenror SS pound ah initials road ie ‘mail basket routing sip metric - street ‘ounce ~ urgent Soe package neVocabulary Builder ( 5 ) Vocabulary Builder _ Learn the vocabulary you need. Write the words in your language. > before page 20 SHIPPING cargo i OM Of dISChHATGS enn compete pot of origin _ _ consignee quote contact (n) rates container terminal reliable ‘tee of charge shipper = free of damage unload ss ‘eight container vessel ee guarantee (v) — volure eee load — worldwide coe loss — > before page 22 IMPORT AND EXPORT advantage profit () i buyer requirements —_— ensure resale - export (\) risk () — ‘és follow-up run a business ee 3 foreign secure transactions Le import (v) shipping arrangements... |Sa investment asnseeseeenaeaee ‘sourcing _ | Sa manage risk stata bushes = g manufacturer _ _ supplier : i minimise costs = trade (n) = |= negotiations = = ‘trust (\) bo ea delay less than container 108d eevee disadvantage midleman distrust on board exclusive besis profit margin sea a foot risky BOLT {ull container load unreliable insecure wholesale 7Vocabulary Builder ¢ 6 ) Vocabulary Builder Learn the vocabulary you need. Write the words in your language. > before page 24 RECEIVING CALLS announce Out Of the office ask for permission pleasant avoid professionally call someone back put someone on hold create a positive impression put someone through extension — return a call ‘friendly tone _ — fing (n) greet — speak clearly hang up a transfer calls introduce urgent = leave a message — voice — line is busy > before page 26 FOLLOWING UP ON MESSAGES as soon as possible = interrupt a bbe cut off - . let me know be on another line — miss a call comments — no reply crttical . order (n) currently : out of town discuss me ity essential ue teach (someone) get back to someone regarding —— g0 over — specify = handle @ problem = unavailable — engaged {OW HOF en etiquette operator high priority PAHENCS ae interference on the ling... neVocabulary Builder ( ; ) Vocabulary Builder _ Learn the vocabulary you need. Write the words in your language. > before page 28 SCHEDULING MEETINGS attend make it book a conference room notity jones break (a) off-site meeting S ‘cancel 7 a on-site meeting : check the diary ae organise ee confirm Participant a ‘convenient postpone hold a meeting Previous commitment last minute ne reschedule ne lets try for - suit (Y) light refreshments oe take place 7 > before page 30 BOOKING OFF-SITE EVENTS access ene in advance accurate ——— laser pointer auditorium - Memorable beverage menu a budget podium buffet lunch Provide catered : registration convention na set up detail ee success display — take care of event —— venue oe exhibition a so sence fee calendar soft drink coffee machine sugar hal sweetener microphone tabiecioth Paper cups topic pete screen (n) n9Vocabulary Builder GC) Vocabulary Builder ‘Learn the vocabulary you need. Write the words in your language. > before page 32 PLANNING MEETINGS annual — free gift attendance list - hand out board mesting - - tine of products board of directors = monthly brainstorming session nem. name tag briefing meeting ae ‘opening remarks brochure — = orientation meeting closing session — quarterly conference call nme Staff meeting dally oe summarise z demonstration = weekly — > before page 34 ‘TAKING MINUTES. absent co - objection _ action — objective analyse prepared ~ assign eeerssenera present (acl) = attract eee prOS aNd CONS : clarity raise sane expansion selection _ focus (y) take notes — issue task a — key decision time frame eee major S — training a area region eens chat ae — report See client eos epeeoti deadline — team discussion upcoming district vip lecture eos ‘workshop programme gs 120Vocabulary Builder ( 9 ) Vocabulary Builder Learn the vocabulary you need. Write the words in your language. > before page 36 ORGANISING EXHIBITIONS ‘award-winning pamphlet ——__ banner = promotional material - booth 0) business card — sign up catalogue = slogan ‘commercial animes SpCtfications deposit (a) stand (n) display () : storage space ane extibit ) —— store (V) a feature () _ trend — fied — variety - — giveaway = video tip logo ae > before page 38 ATTENDING BUSINESS EVENTS achieve a goal —__— nod a i age — potential _. s body language ann rapidly-growing field ee Sa enteramarket represent =—_ 2 exchange () = show interest —— 5 ‘expand a Skil — 3 flow (¥) een thoughtful = € ive a call e valued customer 5 i hot - — vendor se = increase business well-established = at make small tak — ‘announcement media coverage exposure _——- network get left behind nue _-—-ne step ahead image —onenunnmee ‘Fes conference ee leaflet — public relations : rman the stand S 121Vocabulary Builder Learn the vocabulary you need. Write the words in your language. > before page 40 MAKING TRAVEL ARRANGEMENTS artval boarding pass ‘cancelled check-in delayed land (v) make a reservation ‘one-way ticket outbound fight overweight luggage departure passenger direct fight rent a car driving licence retum ticket drop off ‘seat assignment erticket stopover ——— fuly-booked take off ) cn gate _ Unlimited mileage. inbound fight via insurance — : voucher itinerary _ waiting lst > before page 42, BOOKING HOTELS AND RESTAURANTS bar a guest bil — half board —- singleroom — business centre - high season. P38 - chet laundry service standard room. cuisine low season we Swimming pool. double room executive cuite hocury euite fitness centre non-smoking full board party ee luxurious as per housekeeper accident laundry bag aisle seat lifeguard EERIE baggage claim ‘on board ee belhop overhead compartment breakdown pilot ‘connecting fight puncture customs towel diverted ps ‘trolley fight attendant window seat 122 A |¢ ) Vocabulary Builder __ Learn the vocabulary you need. Write the words in your language. > before page 44 TIME CLOCK REGULATIONS approve maternity leave . attend to overtime busy period part-time: card reader ae refuse carry over —— regulations Clock in en reject a clock out —— restrict — : consecutive salary anne ‘co-worker Siok leave entitled to. sick note cee family matters submit a request = fulltime swipe your card give written notice take time off = holiday leave unpaid leave = = > before page 46 ‘SECURITY IN THE WORKPLACE ‘accompany protect, ae alarm system Purpose a alert (v) question —— safety a ‘security camera — sseourity guard . . software aed e surveillance system a — suspicious —— lighting ~~ unattended - = lock a unfamiliar monitor (v) valuables personel belongings virus oe premises: a, Public holidays. disappear purse fence ‘security measure fingerprint scanner security warning fire alarm, staircase fire extinguisher weapon locker wedding metal detector workforce pregnant worm 123 Vocabulary BuilderVocabulary Builder ¢ 2 Vocabulary Builder _ Learn the vocabulary you need. Write the words in your language. > before page 48 CUSTOMER SERVICE apologise ‘manner argue politely assure refund ccalinty remind deal with replacement dissatisfied reputation enquiry respectully as exhausted rude impatient satisfied in the long run solve keep a promise treat > before page 60 HANDLING COMPLAINTS atourexpense =. insist on as be in touch is broken = compensation is missing a part = consequences isn't fresh credit your account ‘stom detect make a claim sisappointed make a noise due overcharge expectations oticing fall to meet repair fauity part supposed to has got a hole under warranty inconvenience amazed demand (v) fle a lawsuit gain business is bent is cracked is loose 124Vocabulary Builder ¢ 3) Vocabulary Builder Learn the vocabulary you need. Write the words in your language. > before page 52 MARKETING RESEARCH brand - loyal eas buying habits 7 market research - concerned = - method Conduct a Suvey on sale ~ demo option a don't mind ‘questionnaire a factor sales analysis - find out series a focus group sound file go ahead target population : interested in test () aman interviewee — > before page 54 MARKETING STRATEGIES appeal persuade se campaign promotion ce a competitor prospective customer Sn ls ‘consumer public relations ~ | Sa demand regret . | oa effective specialise ss & ficient stage 2 | 2 ] image take advantage of — & in comparison to telemarketer |S marketing strategy vals & original value a a ‘appearance press release = exposure product portfolio eS eye-catching rebrand generate a buzz trade falr launch user profile market share 125Vocabulary Builder (A Vocabulary Builder Learn the vocabulary you need. Write the words in your language. > before page 56 CASH FLOW cash balance — issue shares en cash flow statement loan — ‘corporate income tax = long-term decrease net deductions owe dividend a profitable ee = Pecece figures ~ — renovation go out of business — a repayment gross 7 = revenue ee income ‘shareholder o increase ‘survive _ — interest rate waste — > before page 58 ACCOUNTING scours to — across tates accrued expenses merchandise aoes ree bares shat rere composition ‘out of stock creditor own aur oe oan feeders equity ‘share capital - ‘equivalent ‘sign —a _ ik taro — accrual basis direct method — analyst indirect method i bankrupt inflow ‘bonds (n) lump sum bookkeeping market value book vaiue ‘outfiow ten break-even point rent bum rate ‘wages 126( 1) Vocabulary Builder Vocabulary Builder Learn the vocabulary you need. Write the words in your language. > before page 60 BANKING AITANQEMEN 8 line of ereait borrow overcraw branch - payment holiday business account... pay off collateral personal guarantee credit imit projection — credit rating secured ne current account standing order a deny terms ~ lend ase withdraw ~ > before page 62 INSURANCE courtesy negigence jceeeeunnnaEEE covered rno-claims discount a despite payment ertisks insurance policy holder fine () premium —— fire insurance ~~ Professional indemnity insurance | Identity fraud wwe public and employer's liability | injured insurance — | in mind sued i insurance policy suffer aa legal fees third party — liable Vn insurance en ‘annuity coverage ‘appraisal deposit sip ‘ATM (automated teller machine) disability insurance beneficiary fluctuation benefit period lease cashier's check ‘mutual fund commission overdraft ‘ 127Vocabulary Builder Ce) Vocabulary Builder Learn the vocabulary you need. Write the words in your language. > before page 64 GLOBAL E-COMMERCE acogpt platform adapt post browse power compatible retail customise round the clock encrypted _—_— shopping cart expert — showcase feedback — stylish gather a support host eee tempiate impose Scone unlimited bandwidth localisation — worth the effort place an order conn > before page 66 DEALING WITH SUPPLIERS allow swe misunderstanding nnn assess - negotiating a entrepreneur — neutral — escrow service — packaging ~ — fraud prevent nn g0 wrong returns policy = handmade sensible — - hidden striking intention trate intermediary venture bank wire plugin checkout scam domain name slideshow fake troubleshooting genuine video tutorials government regulations Virtual mal online wallet es widget 128¢ 7 ) Vocabulary Builder _ ‘Learn the vocabulary you need. Write the words in your language. Vocabulary Builder > before page 68 TRAINING advisor oe prioritise 7 approach - — pul together 7 bond relaxed Scorer bonus setting break the ioe shocked challenge strenuous: clues. stressed Conflict resolution team spirit evaluate treasure hunt experience (\) UNMOtiVatEd ee ne interpersonal 7 workshop = laughter ann > before page 70 TEAMWORK aspect . overrated a collaborate - perfor — come up with personal accountability _ S ‘commitment point of view a 2 ‘contribution problematic — \& ‘cooperate prove _ _ 5 demotivating reasonable ae a encourage - settle |e express — share — 8 faciitate 7 etrength seeaaaaae (4 input : weakness peaaeeeiae ‘accomplishments mission us assertiveness morale attitude rewarding SS, orticise tactiul eee ‘expectations teambuilding See ‘mediation tension ss mentor aes ‘win-win solution 129Vocabulary Builder Gs) Vocabulary Builder Learn the vocabulary you need. Write the words in your language. > before page 72 LEADERSHIP SKILLS ‘approach (y) implementation basis inspiration bother lack circumstance lead to constantly = praise crisis ~ proactive delegate ~ reactive direct os realty empower ‘separate enhance —— socialise get along with ee identity —— ‘work things out > before page 74 STRATEGY PLANNING awareness a navigate - — bargaining power overcome... bbe caught off guard put out fires broader perspective reinvent — chain revolution eee demand (v) — role discipline - setaside ae distraction step back eee force (n) substitute (9) —— in the light of threat pa irrelevant QS os clarity Initiative ‘coaching skis innovation See consult micromanage Bennie coordinate resourcefuiness core value role model curious routine tetra group dynamics Vision statement ie eee 130) Vocabulary Builder Vocabulary Builder Learn the vocabulary you need. Write the words in your language. > before page 76 APPLYING FOR A JOB advanced dy - a anxious 7 logistical support anon confident, ~ messy = dynamic on organised — eclucational background — outgoing — experience (n) — relocation Sn fiuent eae responsible = 2 hard-working = secondary schoo! = headquarters - - target insecure = — under pressure introverted vocational CUS nena knowledgeable a > before page 78 INTERVIEWING ambitious —— incentive —— articulate a industrious — conscientious permanent a S creative punctual g decisive recruit — 29 easy-going retirement benefts 5 energetic, schedule 3 fast learner sensitive = =. fire oe shift work a 5 flexible about hours = starting salary =— ‘900d at mutitasking temporary — heathinsurance =. cy aptitude job vacancy ee candidate night shit eo niaee ‘employee referral placement = expertise recruitment agency headhunter salary sip = = highly-qualiied seasonal work ae a intermediate a talented 131Vocabulary Builder 132 G0) Vocabulary Builder . Learn the vocabulary you need. Write the words in your language. +> before page 80 PREPARING A CV. Bachelor's degree career objectives certificate ‘current job date of birth divorced female foreign language formal training personal details references single oe