Eee Roe tg About This Module Introduction to SAP Solution Manager ‘This module defines the SAP Solution Manager and outlines the benefits of using Solution Manager and the ASAP methodology tools provided to aid in he implementation, operation, and continuous improvement of SAP solutions. Business Example XYZ Capp. is about to begin a large-scale business process transformation project and has chosen SAP software as the centerpiece. ‘This project has been named "Project Progress” and will consist of muluple SAP components. A comprehensive, ful ife-cycle tool 10 help drive and manage the implementation is requited. SAP Solution Manager will be used for this purpose during the implementation and eventual hand. over to operations. Module Duration: 2 hours ‘Module Objectives, ‘Module Content Target Audience *Ree Roe ae About This Topic itis important to have a clear understanding of SAP Solution Manager in the overall context of an SAP solution implementation. This. topic helps define the purpose and benefis of using Solution Manager. Business Example [As your project moves ino the planning stage, project team members of need a high-level averview of the SAP Solution Manager. Since te project willincude mutipe solutions consisting of potentially complex system landscapes, itis imperative to provide consistent and persistent dacumentation of he existing systems and the planned systems. Understanding the benefits of a central repository is essential Estimated time to complete this topic: 30 minutes What's in it for me? = Define "SAP Solution Manager" "= State the general purpose of SAP Solution Manager "= Identify the mutiple usage scenarias of SAP Solution Manager "= List the benefits of using SAP Solution Manager, 90 AG. Al ihe aened (Gtok Next conenueRee Roe Solution Manager Definition Pree in Implementation Operations ‘The SAP Solution Manager is the central application management platform that ‘customers can run in their solution landscape to help them efficiertly implement, operate, monitor, and support their SAP solutions. ‘The SAP Solution Manager provides tools, content, and a gateway to SAP that helps to: Optmize the management of your SAP solution Ensure reliability of your SAP solution Ensure efficient operations Ease implementation and upgrades Continuously adapt and improve your solutiontg Customer's System Landscape ‘The SAP Solution Manager is a separate, complete Web Application Server installation that is connected to all systems in your solution landscape. These various systems are called satellite systems. Inthis way, SAP Solution Manager acts as the central system of your solution landscape, allowing business processes to be implemented, tested, and even monitored ‘in an integrated manner, thus avoiding duplication of effort and information and streamlining your activites. Development Quality Assurance Production Systems Systems Systems Customers Solution LandscapesTest Your Knowledge _ Choose the corect ansiner 'Basea upon the information provided in he topic, choose the cortect answers from the Fst below © Solution Managers installed 2s part of each of your existing landscape, © Solution Managers a stand slone system that communicates wih the systems in your various landscapes. © Solution managers only used for he mplementaton ot your solitons © Solution Manager isan acon industry solution. >Ree Roe Increasingly Complex Systems Inthe last few years, the IT world of SAP Customers ha3 arown much more complex, Instead of one single SAP R/3 system, there fe now extensive sysiem landscapes distributed over the entre globe involving diferent solitons, Thus, has become much —— tore complicated t9 manage a of the Components ofthe various Solgions ‘The management process has also become more complicated for SAP isl. For example, over the last several years, SAP has consotceted separate information Sources and sennces int the SAP Senace Marketplace (service sap.com). By having a ‘solution management system at every Customer ste, SAP can offer a vitally = ‘Seamless Ink from customer systems tothe aoe Service martetpiace, hpng fo reduce the eeenin time for suppor, notes access, and so on teeee Why Solution Manager? Faster implementation and mote efficient operation of solutions ‘Al available implementation and upgrade content is included Optimal access to all support services Optimal support ofall operations, maintenance and improvement activities Faster issue resolution through collaboration with Active Global Support‘Test Your Knowledge _ a) Grecse me correct ensues)Cr Solution Manager Usage Scenarios g 3 wootTest Your Knowiedge _ Choose the corect ansiner ‘Wien common usage scenario is missing rom the folowing usage scenarios? Implement SAP Solutions, Monitor SAP Solutions, [Manage Service Desk, Link to SAP Services, Uparade SAP Solutons, © Monitor Senvce Desk: © Manage Change Requests © tink to change Requests (© Implement SAP Services a\Benefits of SAP Solution Manager: 1 Benefits of SAP Solution Manager Sa 5 Move reliable IT solutions Set unt a © Minimize risk during implementation © Avoid inconsistencies © Resolve issues quickly resulting in lass down time © More efficient implementation and change managemert projects "= Reduced cost of implementation and continuous improvement more retabie solitons © Reduce cast of process design technical setup, business setup, support and frome 6 ingle on ‘operations, testing, and knawiadge transfer SreeeinaS rerun. © Centralized project handling bluepnnting, configuration, and testing © Reduces the costs of upgrades or continuous improvement projects “Bn au cp splayed tn tis semen. Ensue your sound is actedBenefits of Solution Manager: 2 More Benefits of SAP Solution Manager Benofits of 5 Faster rlun on investment (RO) SE Curt a © Accelerates implementation and continuous improvement © Availability of implementation road maps, best practice documents, and ‘SAP solution management services speed learning and accelerate piojact = Reduced cost of operation © Provides central point of contro for multi-component environments ster ROX © Faciltates technical and application integration = educa cost of operation = More leverage from IT investments Te © Integrates with landscapes that include both SAP and non-SAP applications © Reduce their total cost of ownership without making major changes “8 An audio clp is played with this screen. Ensure your sounds is activatedRee Roe Summary ‘Ths topic provided an overview of SAP Solution Manager. You reviewed the uses of SAP Solution Manager, such as allowing ‘customers to integrate their SAP Solutions and manage other components, including the SAP Service Desk. You also leamed about the ‘many benefits of implementing SAP Solution Manager, such as faster RO! and reduced cost of operations. Finally, you leamed that SAP Solution Manager is a seperate installed Web Application Server that offers a complete tool set to manage the life cycle of customer solutions. #4 » a 4 ad + 90 AG. Al ihe aened (Gtok Next conenueRee Roe About This Topic ‘This topic provides you with an understanding of SAP's standard implementation methodology. Business Example Project progress managers need a praven and repeatable methodology for planning and executing the many actiuties invoed. A thorough understanding of this methadology is required Estimated time to complete this topic: 30 minutes: What's in itfor me? "= State the purpose of AcceleratedSAP (ASAP) = Listthe available ASAP roadmaps "= List the five phases of the Implementation Roadmap and identify the purpose of each ; #1 no? +) _ 4 S200 SAP AG Alnanereened (Gtok Next conenueRee Roe Continuous Improvement Project Preparation GoLive & ‘Support d Realization Business 5 Blueprint ‘The AcceleratedSAP (ASAP) methodology is a proven, repeatable, and successful approach o implement SAP solutions across ‘multiple industries and customer environments. This methodology evoWved from a time: inthe mid-1990s when SAP realzed that customers needed a better approach to SAP RI3 implementations. ASAP was fist introduced as @ PC-based toolset called ValueSAP, which eventually included the Implementation, Global, and Upgrade roadmaps. The ASAP methodology is now fuly integrated into SAP Soluton Manager and AcceletatedSAP roadmaps provide cortert, {dls and expertise from thousands of successful implementations, SAP is continually improving these roadmaps with enriched content based on experience gained in implementing solutions. (tok Next cononve ia.Test Your Knowledge Determine whether his statement is tue or false “The purpose of ASAP is fo successfully Implement SAP solutions across multiple Industries ang customer environments. © Tue FaleStandard ASAP Roadmaps ASAP roadmaps outline the activities involved in implementing, upgrading, or enhancing SAP solutions. These roadmaps are enriched with set of deliverables, accelerators, role descriptions, and additional quides. The five standard roadmaps are listed below. To leam "mote about the functions of each, move your pointer over the name of the item you want fo learn more about = Implementation Roadmap Solution Management Roadmap Global Template Roadmap Upgrade Roadmap Other Roadmaps “B An auto cip is played with this seroon. Ensure your sound is activated.Test Your Knowledge a Fim te blanks fo como te sentence Lise four main types of ASAP roadmaps wiewed: 1.7. Roadmap, 2 Roaimap Roadmap 4 Roadmap 4 2 Fe 3 aa 4 =>Cro CO eras Five Phases of the Implementation Roadmap SiS =Test Your Knowledge “® Connect the item in the first column to the corresponaing item in the second column. Pace the steps ofthe ASAP methodology inthe corect order by matching the step name tothe step number. 1 Final Preparation iC o 2 Realization 7 Oo 3 Project Preparation i] Oo 4 Go Lie & Support a Oo Es Businoss Bluopit a OoRee Roe Summary Inthis topic, you reviewed the basics of the ASAP methodology. You leamed that the ASAP methodology is fuly integrated into SAP ‘Solution Manager, and Accelerated SAP roadmaps provide Content, tools, and expertise from thousands of successful implemertations. You also leamed that there are several roadmaps available to the customer, the most popular being the Implementation Roadmap, Finally, you leamed that the Implementation Roadmap has five phases: Project Preparation, Business Blueprint, Realization, Final Preparation, and Go Live & Suppor 4 4] » a - 4 4 2 (Gtok Next conenueAbout This Topic This topic inlroduces youto the use of SAP Solution Manager as a tool for implementation of SAP solutions, Business Example Project progress managers are responsible for several areas of an implementation project, from requirements gathering and definition to configuration and testing. Coordination of these activilies demands one taolsel. SAP Solution Manager supports you thraugh each ‘phase ot your project, from planning to testing and hand-over to operations. Estimated time to complete this topic: 30 minutes What's init for me? "Identity project management features of the SAP Solution Manager "= List the various elements of the Implementation Roadmap "= Identify the features of the Business Blueprint transaction in an SAP Solution Manager system "= isthe most commonly used components within the Configuration transaction of the SAP Solution M: 90 AG. Al ihe aened (Gtok Next conenueRee Roe ation So ‘The ASAP implementation Roadmap provides a work breakdowm structure that ‘can be used to plan and track the Underlying activities and tasks of the implementation, nowever, itis not meant to be characterized as project ‘ management oo) Infact, there are links to ead sate ciceaetecee oan et Microsoft Project from the roadmap, p09 cra alovang a projet manager to dovnioad the entre structure into an MS Project pa eet : plan. Each phase of the roadmap provides a list ‘of general project management activities, ‘such as project team stalus, scope ‘management, training plan management, ‘and so en.Demonstration: Explore Project Management Activities in the Roadmap ‘Now that we have explained the project management features available in the ‘SAP Solution Manager, here is your opportunity to view each of these in detail “A Show Me - Watch a Dernonstration. (bola)Elements of the Implementation Roadmap (1S) WEISS ISIE) ‘The main elements of the Implementation Roadmap are’ = Roadmap structure © Viewngitex area = Attachments area ‘The roadmap structure gives the project, team a list of what to do and when to do it. ‘This appears on the left-side of the screen displayed. The roadmap structure can be filered by roles so that each team member can focus only on those iterns requiring their attention, ‘The viewingltext area, on the upper right. side of the screen, displays procedural guides, prerequisite information, and deliverables of the highlighted structure items on the lef side of the screen, ‘The attachments area on the lower right- side of the screen displays various items, such as accelerators, issues, and supplemental documentation. In his area you can also carry-out various tasks, such as assigning project team members and ‘racking the status of the highlighted item in the roadmap structure, I] 7) What to do, and when to do it Bq auiertenetenen Eley ssceentnwe ince Eq settee corsarecrnne 8G setseuntennmoe inset Why you should do it Accelerators fs: % ea Who does it ia.Demonstration: Navigating the Project Roadmap Now that we have reviewed the various elements of the implementation Roadmap, let's view a demonstration ofthe various features discussed. To start the demonstration, select the Waich ink “Show hte. Watch « Deransttn. (Hels)rien’ Features of the Business Blueprint There are several features of a Business Blueprint transaction. We will focus on the fallowing features: = Bheprin structure Business scenarios Business process groups Associated items Blueprint document Each feature has a direct impact on the other. Let's take a closer look at these features and how they relate.Business Blueprint Features ‘The Business Blueprint structure is displayed on the left side of the screen. This structure is developed through the business process worksnops: alrequirements gathered are recorded and associated with a stlucture item. The content used to establish the structure is found inthe. Business Process Repository (BPR). ‘Tne business structure displayed on this screen is based on a business scenario, ‘The business scenarios are first defined, and then supporting business process groups are chosen from the BPR based on those scenarios. ‘These decisions are based upon the actvities outlined in the Business Blueprint phase ofthe implementation Roadmap, ‘where workshops are organized with the purpose of defining the business process heeds of the project On the right side ofthe screen, associated items are available to suppot the line items. inthe stucture on the left. Adcitional features such as project documentation, transaction assignments, and graphical flow of processes are also available or 2 i fin Select your Business Scenarios and corresponding Business Processes according to the findings from your Workshops 2 parma POE saree rane } Be msmmeree } GE Emp nmap } Ql hewsacacmeom } ie binratione nt } GE bmrgeomeansre } BG nameprcnro } GE hovpesne tte Qi mowceteee tenes + Bie Gowan } GE @ comsteweetnttoes raat pe Add Business Process steps from the Business Process RepositoryDemonstration: Features of the Business Blueprint This demonstration will show you the various features of the Business Blieprint transaction. Select the Watch link to start te demonstration. “Show Me - Wateh a Demonstration ( Hela )Exercise: Features of the Business Blueprint Now that you have viewed a demonstration on the Business Blueprint, you Perform a task in the system on your Won. Select the Practice ink o start. ‘B Let te Try - Practice the Procedure ( Hala)Components of the Configuration Transaction ‘The purpose of the Configuration transaction is to use the Business Blueprint stucture to configure IMG objects in your development system. Here is a ist of the most commonly used components available in the Configuration transaction: Project documentation ‘Transaction assignments Configuration of IMG objects Development items Test cases Graphics Training materials 90 AG. Al ihe aened (tok Next cononveFunctions of Configuration Using the blueprint document generated in the Business Blueprint phase, the project, team will go into the Configuration transaction in the SAP Solfion Manager to customize the attached development system. Customization is the corViguration of the Implementation Guide (IMG) objects inthe target system. The biueprint structure is replicated in the configuration screen. The associated items on the right side of the screen provide a piace for documentation, administration, tracking, IMG objects to be Configuration change for Project 001 Configuration Items directly linked to the IMG of the appropriate ECC development system configured, test cases, and team members 8 assigned : oes eee : Ser uc toon Pacieon : Configuration tems directly related to Business Blueprint = 5Exercise: Features of Configuration Now that we have discussed the features of Configuration, let's examine these features by viewing a demonstration. To launch the demonstration, select the Practice ink “AL Lette Tiy- Practice the Procedure. ( Help )Configuration Testing Features: 1 Testing is one of most important Test Workbench components of Configuration. A crucial part of the Realization phase is the ability to test the functionality of the solution as you build it Integrated into Soluion Manager is the Test Workbench, which includes the test organizer, automated testing tools, and interfaces to third-party testing tools. The figure depicts the integration of the testing toois provided by the SAP Solution Manager. Inorfaco - brett Migration information | : Test ' Tost ' Managomont } Awomation, | ‘Execution Rocoiding ara.party test tnis, e.. Compuvcare’s Test Portier ortereury's Ouiektest Professianal forweb restingConfiguration Testing Features: 2 ‘Tis figure shows the components of the testing workflow, from the building of test plan to the execution of the test cases within the plan to the analysis of resus. The benefits of the testing features include: "= Reduced time for test preparation and execution "= Single point of access to complete system landscap= = Central storage of testing material and test results = Re-use of existing testing matenal oft tie with eaten Tet pactane et,oo es rT [Page 30 of imiCer Summary This topic focused on the various tool sets available in SAP Solution Manager. You reviewed the major project management features Uch a links to Microsoft Project and a work breakdown structure. You also leamed about features of the Implemertavon Roadmap, such as the roadmap structure and the accelerators area. Finally, you reviewed the major features of both the Blueprint and Configuration transactions (Gtok Next conenueAbout This Topic ‘The operations section of the SAP Solution Manager is the point of access to SAP support services, including remote services, on-site services, sell-services, and best practices documents. Based on your solution configuration, recommendations for these services are ‘nggered dynamicaly. The SAP Soluion Manager is the delvery platform for services delivered as part of your maintenance agreement with SAP, This topic wil introduce you tothe functions available through Solution Manager that can help manage, support, and optimize the productive environment. Features such as solution monitoring, Service Desk, and Change Request ilanagement are defined. Business Example Project ptogress has successfully reached the Go Live stage of the implementation, and hand over to the operations statis fortheoming. T managers requie a single, comprehensive oo! to help them effectively implement and mange sollions within muliple system landscapes. Estimated time to complete this tople: 20 minutes What's init for me? = Describe the concept of Solution Monitoring using the SAP Solution Manager = Explain the capabilly of the service desk features in SAP Solution Manager = Desciibe some advanced features of the SAP Solution Manager= Customer's "central system’ = Customer's Help Desk = Customers link to SAP Services and. Support Operations & Support ‘System ortrng ‘An ausio cls played with this soreen. ‘Ensure your sounds activated Help ek Solution jandscape‘The continually increasing number of IT solutions and components is a growing challenge for the administration team in a computer center. The number of components has increased from what was required with SAP R/3 (including SAP instances, database, hardware, ‘and operating system) to include an ever-growing range of technologies. As a result ofthis development, computer center managers demand a monitoring method that is centralized (with all information in one too), yet can be extended to cover new components. Instead of classic system monitoring of individual system components, we now talk about Solution Monitoring, where entire business processes can be monitored as a whale across mutiple components. This concept is realized through the following three monitoring ‘sections within the SAP Solution Manager: 1. Business Process Monitoring 2. System Monitoring: Central System 3. Service Level Management Bn ay is ith is a oun i otis eo si ee oo eSMonitoring Recommendations Use Service Level Management in the SAP Solution Manager to lay the foundation for setting up the correct procedures for monitoring of your SAP solution. The recommended technique is to define an explicit monitoring concept for central system monitoring using the Computing Center Management System (CMS) in conjunction with the SAP Solution Manager. This form of system monitonng, that starts with monitoring all business-process-relavant system components, i$ known as the inside- out approach. The complementary outside-in approach involves using tools from third. party manufacturers. To achieve comprehensive monitoring, SAP recommends using both approaches simultaneously.Test Your Knowledge “B Fillin the blanks to complete the sentence. ‘The thse components that define the concept of Solution Monitoring arp #2 argTest Your Knowedge Determine whether his statement is tue or false Nis not possioe to use third-party soRware in your solution monitoring strategy when using Solution Manager. Oo Tue FaleSAP Service gg aegis ; i Experts Now that we have talked about some of the features of solution monitoring, we will ook at another component of the SAP ‘Solution Manager Service Desk. The ‘senice desk offers a complete infrastructure for organizing and operating solution.wide support organization at your site Features include | Message handling process "= Customer solution database |= Managing SAP Notes = Solution Manager diagnostics Pi ascncacnaacess Rn aco cis played mith’ screen, Ensure your sound fs activatedTest Your Knowledge “® Connect the item in the first column to the corresponaing item in the second column. ‘Match the senice desk feature with the comect description of its capability. Message handing process Integrated notes search fom the SAP Senice ir] []— Meateiaco, 2 wal a5 ho abit oimeoment the notes va the SAP Note Assistant custome sldion database End users can create messages that fm []_— setomatically colect system and eartext deta Managing SAP Notes Prodies al unctionaliy to certaly analyze and fm [monitor 2 complete SAP soation Solution Manager diagnostics ‘Alows customor to build a history databaso for i []__ ure routleshocingDemonstration: Service Desk Example Now that we have talked abou! the various features available in the sence ‘desk, let's View a demonstration of those features. To launch the demonstration, select the Waich link V)_Show lle Watch « Deransrtn. Hels)Exercise: Service Desk Since you have viewed a demonstration on the various features of the service ‘desk, you can now work in the system on your own. Select the Practice ink to start “AL Lette Tiy- Practice the Procedure. ( Help )one Change Request Management Aer reviewing the features of the Service Dest, let's examine some of the more advanced features of SAP Solution Manager. Two commoniy used advanced features are Change Request Management and Solution Manager Diagnostics, Change Request Management, as part ofthe SAP Solution Manager, integrates service desk functionality for managing change requests. The processes supported by Change Request Management include urgent corrections for implementing fast and direct changes in the productive environment, and maintenance cycle activities such as regular releases and implementation, upgrade, or template projects.Solution Manager Diagnostics Akkey requirement for efficient and safe ‘support of TT solutions is the ability to perform root cause analysis with speed and ‘efficiency. Solution Manager diagnostics provides all functionality to centrally analyze ‘and monitor a complete SAP solution. It also reduces the tme needed to tain a support ‘consultant in root cause analysis.Test Your Knowledge B Determine whether this statement is true or false. ‘Change Request Management provides a central, streamlined approach to managing changes in your system landscapes, © Tue FaleCer Summary ‘This topic reviewed the Solution Manager functions that help manage, support, and optimize the productive environment The features included solution monitoring and the service desk. You also leammed about advanced features of solution manager such as Change Request Management and Solution Manager Diagnostics. S200 SAP AG Alnanereened (Gtok Next conenueModule Summary ‘This product provided an overview of SAP Solaton Manager. You reviewed the uses of SAP Solution Manager, such as allowing customers to intearate their SAP Solutions and manage otner componerts, including the SAP Service Desk. You also leamed that the "ASAP methodology is fully ilegrated into SAP Solstion Manager, and Accelerated SAP roadmaps provide content, tools, and expertise from thousands of successful implementations You learned about the major features of both the Blueprint and Configuration transactions and how you can use these features to develop your own customized structure. Finaly, ou reviewed the features inclided in solution monitoring and the service desk and how these features help manage, support, and optimize the producive environment #1 a 4 _ 4