Answered data questions for company leaders as subject matter expert to enhance

decision making.
Mapped process activities to identify shortfalls and propose options to rectify
operational inefficiencies.
Transformed raw data to conform to assumptions of machine learning algorithm.
Used critical thinking to break down problems, evaluate solutions and make
decisions.
Worked within applicable standards, policies and regulatory guidelines to promote
safe working environment.
Also Worked with Alexa Data Services in Data Annotation and Transcription Team.

Coordinated timely responses to online customer communication and researched

complex issues.
Evaluated interactions between associates and customers to assess personnel
performance.
Oversaw hiring, orienting and training of customer care staff to facilitate capable
workforce.
Developed and implemented customer care policies, procedures and regulations
necessary to satisfy customer base.
Took ownership of customers issues to follow problems through to resolution.
Helped large volume of customers every day with positive attitude and focus on
customer satisfaction.
Managed over 40 customer escalations per day.

Planned marketing initiatives and leveraged referral networks to promote business

development.
Boosted revenue by bringing in and cementing relationships with new clients and
optimizing servicing of existing customer accounts.
Applied core knowledge to effectively communicate sensitive or technical
information while adhering to regulatory guidelines.
Maintained extensive knowledge of company products and services to provide top-
notch expertise to customers.
Proactively engaged customer in various departments in order to provide in-depth
product knowledge in non-commissioned environment.
Enhanced sales techniques and marketing plans to strengthen business development
efforts.
Managed team of 28 in daily operations for 3 years.

Established strong vendor relationships to maintain and support business.

Advanced sales cycle plans by maximizing placement of promotions, point of sale
materials and product visibility.
Monitored raw material costs and fluctuations, sourced new suppliers and identified
favorable opportunities.
Promoted warehouse safety by reporting or resolving safety hazards and observing
OSHA guidelines.
Collected, analyzed and modeled sales trends and customer preferences data to
inform inventory development decisions.
Reported and analyzed inventory data to help management strategically improve
pricing and marketing strategies.