29364643 tushar agarwal

pagarwal660@gmail.com
9883010307
==================================================
28275708 Deepa Banerjee
banerjeedeepa@ymail.com
9920201411
===================================================
12548247 Santanu Ghosh
santanughosh@hotmail.com
9836011850
================================================
28194962 gtdfsd fddfsd
fsfsgs@gmail.com
9749737613 tu to gaya
===================================================
27689269 cod chk
===================================================
27602924 Rajeev Kalra
rajeevkalra123@hotmail.com
7838280270
==================================================
27556750 sudhanahu kumar
sukanyasinha19@gmail.com
9934654323 Need to check offer
====================================================
22483101 Shaik Basha
shaikb36@gmail.com
9716805897
====================================================
====================================================
24853182 rajan bose
pbose1974@yahoo.co.in
9830683096
===========================================================
25102595 Pramod Shaw
pshaw55000@gmail.com
7686994404
========================================================
25241150 Praveen Mishra
praveenk.mishra@rediffmail.com
9674299901
=========================================================
24518661 MAINAK Poul
ahlsandy0208@gmail.com
8240163151 30th mar follow up payment
9038264976
====================================================
sagar@bigbasket.com
Sagar@1234
https://wallet.mobikwik.com/accounts/login
==========================================================
https://www.ezetap.com/portal/login
9900590679
Citi@11
==========================================================
https://pg-csr.wibmo.com/pgcsr/merchant/index.jsp
User id:kolkata
password:kolkata54321
Merchant Id:17015243
pg name:hdfcpg
========================================================
19825273 pick up done waseem
========================================================
17043727 Shreemayee Ray
shreemayeeray@gmail.com
7718850272 malaya issue
===============================================
12021461
MANOJ ROUL
manojroul.06@gmail.com
9853294767
keep a track of this customer
=============================================
16593662
Drishti Drishti
vijaya.tiwari108@gmail.com
9654536203
==============================================
wecare@airtelbank.com
===================================================
http://apps.cloudagent.in/login.html
===================================================
mithesh@bigbasket.com
password@1257
Kapture
===================================================

CS agent arrange unnecessary call back.

Customer unable to apply the voucher code ( ) hence cancelled this order.

Customer will be not available today hence cancelled this order

As per customer request order has been Cancelled.

As per customer request order has been shifted.

CEE talk with Customer on conference call regarding address.

CEE don't have change hence credit note raised for rs

CEE card machine is not working also confirmed with customer will pay through
online hence debit note raised for rs

customer didnot received the free product () hence credit note raised for rs

CEE was at door step tried to calling customer number but number RNR hence shift
the order.

CEE unable to locate the customer address also tried to call customer number but
number RNR hence shift the order.

Customer wants this amount in his bank account hence debit note raised for Rs-

Customer don't have cash now hence debit note raised for rs

customer apply the voucher code () but is not reflected hence credit note raised
for rs 200/-

Customer already fund the wallet hence debit note raised for rs

customer wants to pay through online hence debit note raised for rs

customer wants to cancel this order plz confirm with cust nd same to inform cee

cee told customer wants to cancel this order plz confirm with customer nd same to
inform cee

As per customer request if it is possible please deliver this order after

24/7 Customer service number :0120-3062244 (Call from registered mobile number for
faster assistance.)

IBND. Spoke to customer over cee phone. Crates was sealed.

Because customer forgot to use coupon code

Because Customer will not available , Customer will place order again

Order delivery time is not covenient for customer

As per oc mail also we tried to call customer number but RNR and sms send.

We are working on it, revert you soon.

customer is not available today hence shift this order tomorrow S3

Sorry for delay response,

As per mail spoke with customer order has been delivered on time.

As per mail order has delivered on time also tried calling customer number for
conformation but no response.

Invalid/wrong address, fraud customer hence order cancelled and A/c deactivated

Kindly deactivate this fraud order account however we cancelled this order.

Excess amount has been credited to customer BB wallet also updated the admin
comment accordingly.

Hence this order cancelled & reprocessed to other hub also informed to customer.

Note: Part cancel items order ID -

As per mail spoke with customer & shift this order.

Need confirmation will you maintain the product quality.

As per OC update they maintain the product quality.

Admin comment updated accordingly.

Amount to be transfer customer source account hence updated in Kapture.

Duplicate order consider as cancelled.

Order has shifted for tomorrow S1.

Order has shifted for tomorrow S2.

Order has shifted for tomorrow S3.

Order has shifted for tomorrow S4.

The above order has been cancelled.

Order has been cancelled.

The above order has been Cancelled & Reprocessed.

As per the mail, Doorstep return, called the customer but no response hence Sms
sent and shifted the order

As per oc mail also confirm with customer, customer is not available today in home
hence shift this order.

As per oc mail also customer request confirm with customer and change slot S3 to S4
today

As per customer request order has been shifted because customer is not available in
home today.

Called multiple times but the number is not reachable hence not able to update.

Confirm with customer order has been deliver on time.

Customer number switched off hence not able to confirm.

Customer not responding hence not able to confirm.

As per the mail, credited the MRP difference of RS

Informed the customer accordingly, please have this order delivered.

We are working on it will revert soon.

As per oc mail also we tried to call customer number but number switch off hence
shift this order and mail send to customer.

as per oc mail customer requested to change the slot also tried to customer number
but no response

As per oc mail door step return also customer requested this order will be deliver
tomorrow morning tried to call customer number but no response hence as per mail
shift this order.

cee unable to locate

cee door step

cee security issue

cee waiting out side the gate

1. Wanted scheduled slot delivery (Reprocessed to normal)
2. Out of delivery area
3. Discount coupon/voucher not working (need to ask the exact Discount coupon or
voucher which was found not working and capture the code in Cancellation Comments)
4. Wrongly placed the order
5. Test order
6. Wanted to pay online
7. Not available at home
8. Delay in delivery
9. Others

=========================================
9945743150 amal
============

S2 � 10.30 am- 13.00 am

S1S2 slot timing has been changed for next 2 months at Delhi-NCR hubs
======================================================

4901819 IPSITA PUTATUNDA

chandan12494@gmail.com
9538712192 debit issue rs 3119/-
=======================================================
5424606 aman yadav
ruchi.y@hcl.com
9654949610 pick up raised folow
===========================================================
As per the mail, due to technical issue not able to procure the items, called the
customer informed the same and cancelled the order.

1) Can a customer fund wallet through his bigbasket app ?

Yes customer can fund the wallet through bigbasket app
Step 1 - Customer should click on "settings" icon in his app(Refer picture attached
- Settings)
Step 2 - Customer should select "My Wallet" (Refer picture attached - My wallet)
Step 3 - Customer should select "Fund Wallet" (Refer picture attached - Fund
Wallet)
Step 4 - customer will get 4 options to pay( Refer picture attached - Payment
options)
Pay with payTM wallet
Credit/debit, netbanking
Pay using MobiKwik wallet
PayZapp
Note - Bigbasket app with the latest version i.e v2.2.0 and above will have the
above mentioned options.

2) How to check the version on the app ?

Click on setting icon and you will find the option "rate our app" (Refer picture
attached - App version and Rate our app).

karthi.p@bigbasket.com
ravi.n@bigbasket.com
babu.s@bigbasket.com regarding card on delievry Nagalkeni Chennai
Reference Number: # 1533206016649 kotak credit card

QA has been completed for Ticket Number

3942616 card on delivey

information given about order delay

NO ANSWER SMS SEND

DELIVER

CUSTOMER NUMBER RNR HENCE SMS SEND REGARDING DELAY

As per oc mail also we tried to call customer number but number not reachable.

Above mention Order has been shifted for tomorrow S1.

Customer is not available today hence shift this order for tomorrow.

Above mention order is cancelled.

As per oc mail also we tried to call customer number but number switch off hence
shift this order and mail send

Admin comment update accordingly.

As per OC mail this order will be deliver S4 slot also informed to customer
regarding same.

This order is deliver confirm with customer.

Order has been cancelled.

As per oc mail also we tried to call customer number but number switch off hence
shift this order and mail send

Order status is showing delivered.

As customer will not be available in this slot requested to shift.

As per OC mail also inform to customer this order will be deliver tomorrow S1

as per OC mail also tried to the customer number but RNR hence shift this order.

Customer not responding hence not able to confirm.

i will improve my call quality , att, break timing from now (28/09/2015)

===========================================
As per the mail, unable to procure the material as there is technical issue hence
called the customer but no response hence cancelled and reprocess also sent email.

As per the mail, unable to procure the material as there is technical issue
(Products will not be available for some time)...hence called the customer but no
response hence cancelled and reprocess also sent email.
As per the mail, unable to procure the material as there is technical issue
(Products will not be available for some time)...hence called the customer, inform
the same and cancelled the order

As per oc mail We are unable to procure the material as there is technical issue.
hence cancelled & reprocessed this order and informed customer the same.
=========================================
Potential delay informed ETA

Potential delay informed through sms ETA

Customer said order has delivered on time.

sunvip99
sym422

Chandrika Yadav OC 9923934075

Ajit Chowgule OC 9881035947
Balu kedar AOC 7304002829
Prakash kore AOC 9049125283
Balashaeb AOC 8806100726
Yogesh.V AOC 9373777125
Yogesh Deshmukh TL 7758937471
Nitin Pawar AOC 9604417195
Vikram Ghodake AOC 8796543788
Pravin Mokashe OC 9860483469
Sandeep Gangawane OC 9371808756
Rajesh Chandire OC 9096052206
Zuber Shaikh OC 8411003112
Manoj Rakshe TL 9767763029