Service Guide

2014/4/25
Copyright
Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed of implied, with
respect to the contents hereof and specially disclaims any warranties of merchantability or fitness
for any particular purpose. Any Acer Incorporated software described in this manual is sold or
licensed “ as is”. Should the program prove detective following their purchase, the buyer (are not
Acer Incorporated, its distributer, or it dealer) assumes the entire cost of all necessary servicing,
repair, and any incidental or consequential damage resulting from any defect in the software

Acer is a registered trademark of Acer Corporation.

Intel is a registered trademark of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
Conventions
The following conventions are used in this manual:
Preface
Before using this information and the product it supports, please read the following general
information.

1. This service guide provides you with all technical information relating to the BASIC
CONFIGURATION decide for Acer‟s “ global” product offering. To better fit local market
requirement and enhance product competitiveness, your regional office MAY have decided to
extend the functionality of a machine. These LOCALIZED FEATURES will NOT be recovered in
this generic service guide. In such cases, please contact your regional office or the responsible
personnel/channel to provide you with further technical details.

2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date
information available on your regionalweb or channel. If, for whatever reason, a part number
change is made, it will not be noticed in the printed Service Guide. For ACER-AUTHORIZED
SERVICE PROVIDER, your Acer office may have a DIFFERENT part number code to those
given in the FRU of this printed Service Guide. You must use the list provided by your regional
Acer office to order FRU parts for repair and service of customer machines.
Overview

Chapter 1:
a. Product Features / HW Spec
b. Product six view and description
c. System block diagram

Chapter 2:
a. Software Upgrade SOP (SOP of SD Download and EUU)
b. Service tool SOP

Chapter 3:
a. Disassembly and Assembly SOP
b. Required tools and screws

Chapter 4:
Diagnostic Tool SOP

Chapter 5:
Serial Number Definition

Chapter 6:
a. Exploded Diagram and Description
b. SPL List
Chapter 1:
a. Product Features / HW Spec

System
 Android Lollipop system 5.0
Operating System  Image download mechanism and tools need to support Secure OS at
production line for Widevine DRM Level 1

Processor  Intel®Atom processor Z3735G (1.83 GHz, DDR3L 1333 MHz)

 RAM
 1 GB DDR3L memory
Memory
 eMMC
 16GB / 32GB
Display
Innolux, N080ICE-GB1
Display
8” Color TFT-LCD with LED Backlight Design, MIPI interface
Resolution 800 x 3 (RGB) x 1280
View angle Wide view angle 85/85/85/85 degree
Typical backlight 300(min) / 350 nits (typ) (cd/m2)
Pixel Pitch 0.13455 (V) x 0.13455 (H) mm
Contrast ratio 800:1
Capacitive type, G/G solution
Touch Panel Driver IC: Elan eKTH3386
10 point Touch panel
Mechanical
Dimensions 127.7 (W) x 213.9 (L) x 9.5 (T) mm
Weight < 350±5g
Modem
3G N/A
LTE N/A
Antenna performance
N/A
Wireless LAN 802.11 b/g/n WiFi
Module Broadcom BCM43438
MAC address Device must contain Bluetooth MAC address before shipment
Frequency range Support 2.4GHz band
Data Rates 802.11b: 11Mbps
802.11g: 54Mbps
802.11n: MCS 0~7
Operating Range Indoor <= 100m
Output Power 11b : 14dBm ± 3dB
 11g : 14dBm ± 2dB
11n : 11dBm ± 2dB
802.11b: under -83dBbm at 11Mbps
Receive Sensitivity 802.11g: under -70dBm at 54Mbps
802.11n: under -67dBm at MCS 7 (2.4GHz only)
Single antenna (without diversity)
Antenna Support 2.4~2.5GHz band.
Performance should meet test summary document released by Acer DQM.
Bluetooth® 4.0
Module Broadcom BCM43438
MAC address Device must contain Bluetooth MAC address before shipment
Support Profiles  Low layer BT profile
▓RF ▓RFPHY ▓BB ▓LMP ▓LL ▓L2CAP ▓SDP ▓GAP
▓RFComm ▓ATT ▓GATT ▓SM □SCPP ▓AVCTP ▓AVDTP
□BNEP ▓GAVDP □SCPP
 High layer BT profile
▓A2DP ▓AVRCP ▓DI (DID) □HFP ▓HID ▓HOGP □HSP
□MAP ▓OPP □PAN □PBAP ▓SPP
 Others
▓IOP
Frequency Range 2.4 GHz (2.400 ~ 2.4835 GHz)
Modulation GFSK, π/4 DQPSK and 8DPSK
Channel 79 channels
Data Rates Basic data rates: GFSK (1Mbps)
EDR data rates: π/4 DQPSK (2Mbps) and 8DPSK (3Mbps)
Operating Range 10m
Output Power Class 1 (0dBm~10dBm)
Receive Sensitivity Under –80 dBm, BER of 0.1%
Share the same antenna from WiFi
Antenna
Performance should meet test summary document released by Acer DQM.
GPS
Chipset BCM4752 (Support GPS & GNSS)
Channel Tracking: 36 (running concurrently with the acquisition channels)
Acquisition: 100-200 (flexible non-real time architecture)
Sensitivity Tracking Sensitivity ≦-152 dBm (1 SV at least)
Acquisition Sensitivity ≦-140 dBm (4 SVs at least)
Hot start: less than 7 seconds (* subject to test environments)
Warm start: less than 40 seconds (* subject to test environments)
Accuracy Cold start: less than 50 seconds (* subject to test environments)
Position: within 10m for 90%
Velocity: 0.1m/s (* subject to test environments)
 NMEA-0183 v3.0
Protocol
GGA, GLL, GSA, GSV, and RMC
Frequency: 1.575 GHz~1.612GHz (Support GPS & GNSS)
VSWR 2：1
Antenna
Performance should meet test summary document released by Acer DQM.
Pattern Type: Omni-directional
Battery
Battery Capacity Rechargeable Lithium-ion Polymer battery, LGC
ICP30100107L1 (1S1P), 17.3Wh @4550mAh
Rechargeable /non-replaceable battery pack
Battery Life Standby time on fly mode: min 270 hours
(main source) Video playback: Min. 7.5 hours when play 720P H.264 video playback on system
(not streaming, Wi-Fi/BT off, total solution 125 nits)
Video playback: Min. 8.5 hours when play 720P H.264 video playback on system
(720p 影片循環播放+螢幕亮度：100nits+耳機輸出+WLAN/3G 開啟+登入 Gmail
並更新。))
Youtube playback 720p video min. 5.75 hours via WIFI.
Detailed criterion defined in the test summary document released by Acer
DQM.
 Battery low: when battery capacity is 15 %
Battery low
 Battery very low: when battery capacity is 4 %
 1 hour charging to 15% capacity (when in the dark mode)
Charging Time  6.0 hours charge from empty to full by AC adapter (when in the
dark/suspend mode)
Battery Protection Protection for overheat, overcharge, over-discharge, over- current, over-voltage
 Operating Temperature
Charge: 0℃ ~ 50℃
Temperature Discharge: -20℃ ~ 60℃
 Storage Temperature: -20℃ ~ 45℃ < 1 month ; percentage recoverable
capacity 90%
Audio
 Dual speaker: 0.5 W
 Audio Jack : 3.5mm 4 ring earphones with microphone Jack
Pin define:

 [VoIP-headset] Headset Sending loudness should be 3dB~13dB and Headset Receiving loudness
 shouldn't be over -13dB.
 [VoIP-handheld hands-free] Handheld hands-free sending loudness should be 15dB at 30cm and
handheld hands-free receiving loudness should be 10dB at 30cm.
 Headphone application must meet EN50332.
 Single Digital Microphone.
 ASR assist

Camera
 Front camera : 0.3MP Camera with Fix Focus (GC0310) with ZSD mode
 Photo capture at 30fps @ 640x480 in JPEG
 Video recording at 30 fps@ 480p VGA in 3gp format
Camera  Rear camera : 5.0MP with Auto Focus (OV5670) with ZSD mode
(88 degree of wide angle view)
 Photo capture at 30fps @ 2560x1920 in JPEG
 Video recording at 30 fps@ 720p HD in 3gp format
Button
 Long press > 1 second (±10%) to power on (when device is off).
 Long press 1 second to show power-off dialog (when device is on even
in lock state)
 Once CPU is on, system Acer logo should show up within 2 seconds.
 Press to suspend the device (when device is on)
 Press to resume the device (when device is in suspend mode)
 Once if the system resumes, system will be back to lock screen.
POWER  If system is in lock screen, without unlock by user, the system will
suspend after 10 seconds
 Long press 5 seconds (±1%) to force power-off device (when device is
on, or in power-on procedure, or in lock state)
 The method to lunch boot menu:
 Hold volume up and press power key for 3 second
 Release power key
 Release volume up
Volume up/down: Press to increase/decrease the volume
 Press upper key to volume up in landscape mode, both of 0°
orientation and 180° orientation; The other to volume down.
 Press the right key to volume up in portray mode, both of 90°
Volume UP/Down
orientation and 270° orientation; The other to volume down.

[the below diagrams are for reference only]

Screen lock N/A
Shutdown hole Press to turn off the system
LED Indication
N/A
Connector
USB NA
 Micro-USB 2.0, OTG
Micro USB  VID: 0502
 Life cycle: Min. rating of 10K connect / disconnect cycles
HDMI N/A

 3.5mm Audio Jack 4ring ( with Mic)

Audio Jack

 MicroSD memory card up to 128GB (SDHC/exFAT compatible)

 SD 3.0 compatible
Micro SD connector  Support hot-plug
 Push-push type connector
 Read Micro SD cards formatted: FAT, FAT32, exFAT and NTFS
Sensor
G-Sensor Bosch BMA255
eCompass N/A
Gyro-meter N/A
P-Sensor N/A
Certification
ESD Requirement should meet test summary document released by Acer DQM.

 CE / FCC / IC / NCC / CB / BSMI / BQB / WiFi / WHQL

Certification
 Country List: Defined in the document “Citizen Country List”

Accessory
 USB Cable
Accessories (in box)  Charger + Plug
 QSG
 Passive pen
Accessories (optional)  Protective case
 Protective film set
Others
Vibrator  N/A
b. Product six view and description
c. Block Diagram
 USB PHY Flash DDR
CPU

PMIC
eMMC Audio codec

名稱 Location 名稱 Location
Side key conn. SW7002 T-Flash J3501
Battery conn J2000 Audio Jack J7001
TP/LCM conn J9701/J8200 GPS U4006
PMIC U2003 USB conn J9400
CPU U1000 EMMC U3501
DDR3 RAM U3005, U3006 Front Cam conn J8505
SPK conn TP board Rear Cam conn J8504
MIC U7003 WIFI/BT U6203
USB PHY U9001 Audio codec U7001
Chapter 2:
a. Software Upgrade SOP
Equipment:
1. PC with 32 bit XP/WIN7/WIN8
2. USB cable

Install Driver & Tool :

1. Enter to fastboot mode
Fast key enter to recovery mode
Press “Power” and “Volume up” key together(over 3 sec)  release “Power” key, but keep pressing the
“volume up” key, until recovery mode display popup.

2. Select “fastboot mode”, then press “power” key

3. Connect PC and Android Tablet by USB cable
4. Install “Windows_adb_driver” in your PC.

5. When drivers install usefully, you can see below drawing in Devices Administrator in PC.

Install Download Tool:

1. Install PhoneFlashTool_5.2.1.0_external_win32.exe in your PC,

When set up in final, you may see the “Phone Flash Tool” icon in your program bar.

Image :
1. Factory Image: Service image, for engineering testing or verification.
2. Shipping Image: for end user in the market.
Start to download: ( Factory image Shipping image; Shipping image Shipping image)

1. Enter to fastboot mode

2. Connect your Android Citizen with PC by USB cable, and click the “Phone Flash Tool” icon
Phone Flash program will auto Popup on PC display

You may see this linking information when Citizen

connect to PC .

3. Search the unzip image location by clicking icon “Browser”. After that, click icon “Start to flash” to start

download image as you need.

a. First, find the D/L image

a. Start to flash

When start to flash, B1-820 will auto-restart, and show the “ NORMAL BOOT”
display.
PS. Don’t disturb or plug out the USB cable for instant, to avoid image broken within image download
period.

4. When image download finish (as below 100% progress drawing), please push “power” key to make the tablet reboot.

PUSH

Download finish

5. Connect the AC ADP, and Reset to default

Reminding: It’s better no plug out the AC Adaptor until reboot process finish!

6. After device auto reboot and restart the device, can finish the image download procedure.
Start to download: (Shipping image  Factory image )
1. Enter to fastboot mode by fast key, then connect PC by USB cable

2. Connect B1-820 with PC by USB cable, and click the “Phone Flash Tool” icon
Phone Flash program will auto Popup on PC display
3. Search the unzip image location by clicking icon “Browser”. After that, click icon “Start to flash” to start

download image as you need.

b. First, find the D/L image

b. Start to flash
4. When press “Power” key to reboot, show the display. Then need press “Power key” to reboot again

5. Long press “Power” key to power off, and enter to recovery mode. Then wipe all user data.

6. Reboot system, and download to factory mode process complet.

SD card Install Download SOP
1. Put OTA image file on SD card
2. Fast key enter to recovery mode.
Press “Power” and “Volume up” key together(over 3 sec)  release “Power” key, but keep pressing the
“volume up” key, until recovery mode display popup.

3. Select “ apply update from external storage, then press “power”key

4. Select the OTA image file, the press “power key” to start

5. When finish, select “reboot system now” item.

6. Factory rest, then SD card download image procedure complete.
c. Service tool SOP

All of the below Read/Rewrite action, need to install “IntelAndroidDriver” and “Factory image” in your
PC. (it’s unnecessary if your PC has installed)

Following example will put adb tool under C folder

Read Acer SNID

1. Switch on Citizen adb port

2. Connect Citizen and PC by USB cable

3. Double click “Citizen read SNID.bat” in c:\adb

4. Read SNID
Read Acer 22 code SN

1. Switch on Citizen adb port

2. Connect Citizen and PC by USB cable
3. Double click “Citizen 22 code SN read.bat” in c:\adb

4. You may also return to C:\adb folder to open “sn.txt” file in PC, and check the content as well.

Re-write Acer 22 code SN

 Switch on Citizen adb port

1. Connect Citizen and PC by USB cable

2. To open “C:\adb” folder then open “sn.txt” file on PC , and change the dedicated SN number, save it.

3. Double click “Citizen 22 code SN write.bat” in c:\adb

 Then, have the write command as new Acer 22 code SN

To power off  Power on, then make new Acer 22 code SN effective.
4.
Read Acer Wifi Mac address
1. Ensure to switch on Wifi function on device
2. Switch on Citizen adb port
3. Connect Citizen and PC by USB cable

 Double click “Citizen Wifi Mac read.bat” in c:\adb

4. You may also return to C:\adb folder to open “mac.txt” file in PC, and check the content as well.

Re-write Acer Wifi Mac address

1. Switch on Citizen adb port

2. Connect Citizen and PC by USB cable
3. To open “C:\adb” folder then open “mac.txt” file in PC, and change the dedicate mac address, save
it.

4. Double click “Citizen Wifi Mac write.bat” in c:\adb

5. Reboot the tablet.

Read Acer BT address

1. Switch on Citizen adb port

2. Connect Citizen and PC by USB cable

3. Double click “Citizen BT read.bat” in c:\adb

You may also return to C:\adb folder to open “bd_addr.conf” file, and check the content as well.

Re-write Acer BT address

1. Switch on Citizen adb port

2. Connect Citizen and PC by USB cable
3. To open the “C:\adb” folder then open“mac.txt” file in PC, and change the dedicate mac address,
save it.
 4. Double click “Citizen BT write.bat” in c:\adb

Read country code

The Wifi country code deification, as below

a. 1: For shipping to US

b. 0: For shipping to WW others

non: For shipping to WW others.

1. Switch on Citizen adb port

2. Connect Citizen and PC by USB cable

3. Double click “Citizen country cod read read.bat” in c:\adb

Re-write country code

1. Switch on Citizen adb port
2. Connect Citizen and PC by USB cable
3. To open “C:\adb” folder then open“nvram.txt” file in PC, and change “0” or “1”, save it.
4. Double click “Citizen country cod read write.bat” in c:\adb

Log capture command

1. Switch on Citizen adb port

2. Connect Citizen and PC by USB cable

3. Double click “User log.bat” in c:\adb

4. Press “Ctrl” + “C” to clos log catching.

5. Copy the log.

Use your mouse to select all log in DOC window  Using “Ctrl” + ”C” to copy all information 
create one new txt file and “Ctrl” + ”V” to paste this log  Save the log

“Ctrl” + “C” “Ctrl” + “V”

Chapter 3: Disassembly and Assembly SOP

Disassembly:

Disassembling tool

Plastic stick 橇棒 (厚度 0.5~0.7mm)

tweezers 小型鑷子
tweezers 十字起子(#0)

1. Insert the plectrum into gap which next to the side key.

2. Hold the plastic stick and gash the gap, slide and separate the back cover base on the direction of clasp.
(2 on left side, 4 on down side).
 Slide the plastic stick until the middle position of bottom and break open LCD cover by pressing down
the plastic stick

3. Hold the cover and take off the cover base on the axis of LCD cover up side.

4. Take off the battery

Tear off the tap on connector, and separate the battery connector, and pulling two side of battery
sticker.
5. Take off the main PCBA board
Remove the screw and take off the speaker box, USB metal holder, and separate all connector, take off
FPC and antenna board. After that you can separate the PCBA and other parts.
6. Take off TP-LCM and LCD Bezel
Put TP-LCM/ LCD bezel on oven under the degree of 70~80 centigrade, then separate the TP-LCM and
LCD Bezel after around 20 min.

7. Finish. All parts disassembled drawing

 Assembly:
Step1. Tear off the liner paper, stick and fix LCM and LCD bezel

Step2. To assemble side-key FPC on LCD Bezel

 Step3. Stick Side key FPC on LCD Bezel, Put VGA Camera on LCD Bezel, Put ANT PCB on
bezel and stick the Cu foil on metal frame

Step 4 Put MIC Rubber on PCB MIC, and stick on PCBA

Step 5. Assembly Metal USB with screw >> Fix the PCB on LCD Bezel >>
Connect Side Key FPC with ZIF contr. >> Connect VGA Camera into BTB contr.
>> Connect ANT Cable into Carkit contr.
 Step6. Put Back Camera on LCD Bezel, and connect with ZIF contr..

Step7. Put TP board and stick on Metal Frame >> Connector TP FPC with ZIF contr.

Step8. Put SPK BOX on LCD Bezel and fix it by screw >> Connect SPK BOX connector with TP
board.
 Step9. Assemble LCM FPC with LCM module which on PCBA >> Stick Battery on bezel, and
lock BTB connector.

Step10. Put the tape (醋酸膠布)on each ZIF cntr. 及 WTB cntr

.
Step 11. Base on direction to assembly back cover, and make sure the well locking with
device.
Chapter 4:
Diagnostic Tool SOP
How to Enter in Hardware Testing Mode
Press the MENU button, and click on ICON “Factory Test Tool”in APPS, press the button to perform the functional test.

Figure 1.1

Figure 1.2
Select Manual UI Testing as Hardware testing items
Touch draw double frame
Draw Diagonal

Rear Camera Blemish

Front Camera

Key

Speaker

SD Card

Headset

Mic

Head set Mic

G Sensor Verify

Water Ripple 1
Water Ripple 2

Bluetooth

G Sensor

Backlight

LCD

TP Around Test

Power Current

Touch Calibration

Uniformity

Passive pen drawing

Hardware testing items Using Guide

Backlight:
Backlight test, show backlight Level30-Level130-Level230 successively, and then according to the actual result that you saw to

choose “High Back Light” or “Low Back Light” , as shown below:

This example may get PASS when you choose “Low Back Light”

KEY:
• Follow the picture’s instruction to press related key successively. If the key function is passed then the
related key button will show green color
• Key includes：” VolumeUp” & ” Volume Down”, Power key did NOT be tested.
Front_Camera:
Front Camera test, click on any position of display, it should take a picture by front camera, check the picture and according to the

actual result that you saw to choose PASS or FAIL.

Rear_Camera:
Rear Camera test, click on any position of display, it should take a picture by rear camera, check the picture and according to the

actual result that you saw to choose PASS or FAIL.

SD_Card:
SD card test, insert MicroSDcard and then according to the test result which be displayed on the screen to choose PASS or FAIL,

TP:
TP test. To use your two fingers to slide the red indicated direction ( 4 times),
LCD:
LCD test, many and different colors(W/B/R/G/B) be displayed to the screen, and then let you choose which color do you see on

screen finally, RED or GREEN or BLUE,

This example may get PASS when choose “GREEN”.

G sensor (calibration) & G sensor verification:

 Enter the Manual UI Test in factory image mode

 Put Citizen at horizontal balance jig

 Press G sensor to calibration, and check Pass result message

 Press G sensor verification, and check Pass result message

Remark: G sensor PASS criteria

if -0.1g<x<0.1g , and -0.1g<y<0.1g , and 0.9g<z<1.1g.
it shall pass verification test. * Here g=9.8m/(s*s)

G sensor (calibration) & G sensor verification:

 Enter the Manual UI Test in factory image mode

 Press Passive pen drawing, and check Pass result message

Chapter 5:
Serial Number Definition

Acer 22 Barcode
Follows Code 128 standard –refer to http://www.adams1.com/pub/russadam/128code.html

Acer 22 Code SN
PPPPPPPPPPYWWSSSSSMMVV

Acer SNID
YWWddddddMM

 TP/LCD+Bezel
 Rear CCD

 Front CCD

 Battery

 Main board
Chapter 6:
a. Exploded Diagram and Description
b. SPL List