Bulletin # 9876

Date: 11/2/15
Subject: Scan-to-Email Failure (Gmail)
bizhub 654: 036 bizhub 754: 036 bizhub C224: 078
bizhub C284: 078 bizhub C364: 078 bizhub C454: 090
bizhub C554: 088 bizhub C654: 079 bizhub C754: 079
Supersedes Bulletin #9876 dated 10/30/15. Revised for clarification.

All of the bizhub non-E “4”-series workgroup models, listed above, and the C452/C552/C652 series are failing to
send via Gmail. This issue began on Wednesday, October 28, 2015 after Google implemented an SSL security
change from TLS 1.0 to TLS 1.2.

This bulletin describes temporary work-arounds that can be used until we are able to obtain official base-level firmware
that supports TLS 1.2. This involves upgrading the MFP with two specific firmware versions to allow it to have the same
functionality as a “4e” series has (GB2-K5). This is a 2-step process that also requires a Soft Switch change.

Note: There is no firmware or work-around for the C452/C552/C652 models.

More detailed information can be found at these sites:

Microsoft: https://technet.microsoft.com/en-us/library/security/2880823
Google: http://googleonlinesecurity.blogspot.jp/2014/09/gradually-sunsetting-sha-1.html

WORK-AROUND

CAUTION

Be sure to follow the steps exactly for each model

AND
Observe the Critical Items (later in this bulletin).

Failure to observe these procedures will result in a “down” machine.

Page 2 of 5 Bulletin #: 9876

bizhub C224, C284, C364, C454, C554

1. Before Updating the machine firmware to GB0-A9

a. Set Software Switch 25 to HEX 20.
b. b. Install GB0-A9 firmware.

Note: If the bizhub is not updated to GB0-A9 firmware, the update to GB2-K5 will not install successfully.

2. Version GB0-A9
A1610Y0-F000-GB0-A9.exe (for Web Browser (LK-101v3) Support)
bizhub C224, C284, C364, C454, C554 Firmware.

3. Version GB2-K5
bizhub C554 Series C364 Series A1610Y0-F000-GB2-K5.exe

bizhub C654, C754

1. Before Updating the machine firmware to GA0-A9

a. Set Software Switch 25 to HEX 20.
b. b. Install GA0-A9 firmware.

Note: If the bizhub is not updated to GA0-A9 firmware, the update to GB2-K5 will not install successfully.

2. Version GA0-A9
C654 C754 A2X00Y0-F000-GA0-A9.exe (for NON-Web Browser Support)
Release Notes: bizhub C654, C754 Special Firmware Version GA0-A9 adds several functions that are available on
“e”-series machines.

3. Version GB2-K5
A2X00Y0-F000-GB2-K5.exe
bizhub C654, C754 (LK-101) Special Firmware Version GB2-K5 Support for Project Chameleon V1.0.

bizhub 654, 754

1. Before Updating the machine firmware to GA0-A9 or GB0-A9

a. Set Software Switch 25 to HEX 20.
b. Install GA0-A9 or GB0-A9 firmware (see steps 2, below).

Note: If the bizhub is not updated to GA0-A9 or GB0-A9 firmware, the update to GB2-K5 will not install successfully.

2. Version GA0-A9 (for NON-Web Browser support)
A55V0Y0-F000-GA0-A9.exe
Release Notes: bizhub 654, 754 Special Firmware
Version GA0-A9 adds several functions that are
available on “e”-series machines.
2. Version GB0-A9 (for Web Browser support)
A55V0Y0-F000-GB0-A9 LK-101.exe
Release Notes: bizhub 654, 754 (LK-101) Special
Firmware Version GB0-A9 adds several functions
that are available on “e”-series machines.
Page 3 of 5 Bulletin #: 9876

3. Version GB2-K5
654 754 Series A55V0Y0-F000-GB2-K5.exe
Release Notes: bizhub 654, 754 (LK-101) Special Firmware Version GB2-K5 Support for Project Chameleon V1.0

CRITICAL ITEMS

• Back up the Network Settings, Address Book, and Remote Access (vCare) settings. These values will be
initialized during the upgrade process.

1. Export the Network Settings, Address Book, and Remote Access settings to a USB stick using the External Memory
Backup function.
2. If using Firmware versions GP7-65, GPK-68, GPR-68, GP4-70, or GPC-70, check the IP Address and DNS Server
settings manually and write them down.

• Determine whether or not Voice Data exists. If it is present, delete it.

1. Enter Service Mode.

2. Navigate to System 2 ’ Next Page.
3. Press Install Data. If Voice Data exists, highlight it; then press Delete.
4. Press End ’ Exit.
5. Turn the machine OFF.

• Code C-E301
Code C-E301 may occur in two specific environments:
o Serverless Ubiquitous Print (LK-114)
o Thin Print (Firmware version GPS-65)

If this occurs:

1. Enter Service Mode.

2. Navigate to System 2  Software Switch Setting.

3. Set Switch 156 to HEX 08; then press Fix. The HEX value will return to “00” automatically.

4. Reboot the machine.

5. Update the machine firmware to GA0-A9.

a. Set Software Switch 25 to HEX 20.
b. Install GA0-A9 firmware.
Note: If the bizhub 654/754 is not updated to GA0-A9 firmware, the update to GB2-K5 will not install successfully.
Page 4 of 5 Bulletin #: 9876

6. Set Software Switch 25 to HEX 60 (Function version 7).

a. Turn the machine ON and let it boot normally.
b. Enter Service Mode manually.
c. Navigate to System 2  Software Switch Setting.
d. Set Software Switch 25 to HEX 60.
e. Press Fix; then wait for a soft beep to indicate that the value has been set.
f. Press END.
g. Turn the machine OFF.

7. Install the version GB2-K5 firmware that corresponds to the MFP model.
a. Insert the USB stick into the service port.
b. Turn the machine ON and wait a few minutes for it to boot into Service Mode.
c. Press the Start button, which will begin flashing.
d. Wait while the firmware is installed. When it is done, the Start button will be steady blue (not flashing).
e. Turn the machine OFF and remove the USB stick.

8. Install the Movie Data and Voice Data.

a. Turn the machine ON and let it boot normally.
b. Enter Service Mode manually.
c. Navigate to System 2  Next Page.
d. Select Install Data.
e. Insert the USB stick containing the Movie Data and Voice Data into any USB port.
i. Movie Data
1. Press Movie Data. Be sure to deselect any other option that may be highlighted.
2. Press Set.
3. Press the Start button and wait for the data to be written.
4. When finished, the Movie Data version will be displayed.

ii. Voice Data

1. Press Voice Data. Be sure to deselect any other option that may be highlighted.
2. Press Set.
3. Press the Start button and wait for the data to be written.
4. When finished, the Voice Data version will be displayed.

f. Press END.
g. Remove the USB stick and exit Service Mode.
h. Turn the machine OFF/ON.

9. Install the Loadable Driver (only if a card reader such as the AU-201H is installed).
a. Follow the installation directions that accompany the Loadable Driver.

10. Restore the Network Settings, Address Book, and Remote Access (vCare) settings. These were backed up in
Step 1.
a. Import the Network Settings, Address Book, and Remote Access settings using the External Memory
Backup function.
b. If the Network Settings were written down, enter them manually.

11. Reinstall bizhub Marketplace, if applicable.

Page 5 of 5 Bulletin #: 9876

12. Update the drivers on users’ computers to the appropriate version to work with this updated machine firmware.

13. If applicable, perform the following steps to have the MFP communicate with the vCare system.
a. Enter Service Mode.
b. Press the “CS Remote Care” button twice.
c. Press the “ID Code” button.
d. Enter the Tech ID number (must be 7 digits).
e. Press the “ID Code” button.
f. Press the “Detail Setting” button.
g. Press the “Date & Time” button.
h. Enter the current date and time (military format).
i. Set the time zone; then press the “Set” button.
j. Press the “Basic Setting” button.
k. Press the “Initial Transmission” button.
l. Press the “Initial Transmission” button in the lower right corner. The status will display “Completed” in the
upper left corner of the screen.