SUMMARY

 Over 6+ years of experience in Information Technology working on various projects enterprise-wide

for multiple business units with nearly 100K users.
 Extensive experience in designing, deploying major infrastructure initiatives Office 365 migrations,
Box – O365, SharePoint -SharePoint migrations, upgrades.
 Well versed in interpreting technology needs for both IT and Non-IT clientele across multiple
business functions and solutions accordingly.
 Experience in identifying improvements in current processes and building new processes for various
IT systems. Played key roles and lead few initiatives for process improvement and engineering
enterprise wide.
 Extensive experience in all office 365 services - SharePoint, OneDrive for business, Teams etc.
 Worked extensively on deploying OneDrive for business, teams for thousands of employees and
contractors.
 Lead projects involving migration of SharePoint sites, OneDrive from on-premises to Online using
Sharegate, lot of other client side tools.
 Deeply engaged in deployment of various IT systems for content collaboration needs for business
units from POC to operationalizing them in production and continued support.
 Expertise in managing agile team, coordinating with scrum ceremonies including daily stand-ups,
sprint retrospectives, story grooming, scrum meetings and business showcase.
 Enabled improvement in team delivery commitments and capacity planning for sprints by identifying
& tracking hidden tasks that increased customer satisfaction.
 Served as liaison with user and technical project support organization.
 Experience working with the technical team to produce technical specifications and design
documents.
 Prepared implementation, maintenance, Operations, and end-user documentation.
 Assisted testing team by ensuring requirements document can be translated into test plans
 Performed user acceptance testing (UAT).
 Facilitated implementation of new functionality through virtual or classroom training sessions and
the development of appropriate documentation
 Prepare executive summaries and presentations for managers, cross teams.
 Identified and created efficiencies that helped improve overall user experience in few portals.
 Used SQL for Querying on the SQL Servers.
 Performed proof of concepts in tools meant for records management of SharePoint content.
 Good understanding of data life cycle in SharePoint from creation to destruction.
 Extremely knowledgeable in SharePoint security controls both OOB and custom AD groups.
 Understanding of Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC) and
Defect Management tooling (GIT, branching/merging etc.) and Cherwell using Okta.
 Identified issues within the application will be addressed in the form of tickets within the incident
management tools like HP Service Manager, Service Now
 Several initiatives that helped with the operationalization of products, services for over 30K users.
 Extensive experience working with vendors such as Cognizant and HCL support that provide
managed services.
 Extensive experience in developing and implementing SLC and IT policies for various projects.
 Extensive experience in developing business processes, workflows, and requirement gathering for
new and streamlining current systems.
 Collaborated effectively with several developments and Customer engagement teams in meeting
project deliverables and timelines during migrations.
 Worked extensively in implementing several Microsoft best practices in solution and app
development.
 Ability to handle multiple tasks simultaneously with equal attention, Quick Learner, Complex
problem solver able to retrieve in fast-paced and work efficiently in Challenging Environments.

SKILLS
Collaboration SharePoint Server 2016, Office 365, PowerShell 2.0, Nintex, Sharegate, Quest on
platform and tools Demand.
Server Microsoft Active Directory, Windows Server 2008 R2/2012 R2.
Technologies
Databases MS SQL Server, Oracle, SQL DBX

Management skills Incident Response, Incident Handling, Prioritization & Delegation, Emotional
Intelligence, Team Motivation.

EDUCATION
 Master’s in Electrical and Computer Engineering, LTU, MI.

EXPERIENCE
SharePoint Business Analyst March 2022 to Present
TECO, TAMPA, FL.
 Gathered requirements for SharePoint and other Software Application Projects
 Wrote functional requirements and present to stakeholders and developers
 Managed multiple Projects for SharePoint 2010 Intranet/Extranet Project Implementations
 Created and Maintained Project Plans in MS Project 2007/10 and SharePoint Gantt Task List
Webpart
 Updated SharePoint 2010 by Inserting External Data from SQL Server 2008R2 Ext Content Type
 SharePoint Site Collection Administrator for all Web Apps
 Lead liaison for Site Owner and Content Editor Communities
 Met with Site Owners and Content Editors on Site Designs and future site administration
 Maintained Governance documentation of SharePoint Intranet
 Updated Groups on Permission structures for sites, docs, lists, and libraries
 Prepared Visio and SharePoint workflows for projects, meetings and client use
 Integrated SharePoint links into Epic ASAP application
 Enhanced SharePoint libraries for Epic implementation and process optimization
 Reviewed Web Usage Analytics with Main Client Intranet Stakeholders
 Assisted with Application User training
 Reviewed Designed and presented Workflows for project meetings
 Application Systems Analyst June 2020 to Feb 2022
AbbVie Inc, Waukegan, IL.

 Primarily responsible for AGN team in the migration project from Box to O365 and O365 to O365
using Content SkySync and Quest-on-demand tools.
 Experience in Wave Planning and Migration of OneDrive, Share Point sites from 2007, 2010,2013 to
O365.
 Migrated 250 TB of content from Box to OneDrive and SharePoint
 Analyzed the sites that need to be migrated, archived, or deleted by communicating with the site
owners and tracked their responses in a migration report.
 Performed pre-migration assessment of the existing environment and migrated user content using
Sharegate tool.
 Performed the pre-migration tasks such as user mapping, list and library mapping, assessments.
 Hands on experience on updating Power BI reports on weekly basis.
 Trained internal team on OneDrive for Business benefits, usage and migration options and admin
portal.
 Migrated 15GB of data and approximately 400 site permissions to internal SPO using SharePoint
migration tool.
 Created security groups and assigned group permissions to libraries based on external site.
 Worked and documented on governance recertification project. Created Approval workflow for
business teams recertification purposes.
 Provisioning and adding service accounts to O365 tenant using PowerShell.
 Tested the O365 tenant as an end user and checked the working functionality of the features
in O365.
 Extensively execute SQL queries to check user mappings for Skysync migration tool in database
tables.
 Hands-on experience in channel migration from tenant to the tenant using ShareGate.
 Migrated content and permissions groups from Intralinks portal to SharePoint Site collection.
 Collaborated with the Business Manager to discuss the scope and approach for implementing the
Dev projects.
 Design created and executed Unit Test Cases, Test plans, Test procedures and overall Test Strategy
for the Application using MS Word and MS Excel.
 Performed all aspects of verification, validation including functional, structural, regression, load and
system testing.
 Performed User Acceptance Testing (UAT), interacted with Business users for execution of test cases
in UAT.
 Efficient in addressing the Web services issues in the testing environment before moving the code to
production.
 Prepared effort estimation for more than $10K budget projects.
 Troubleshoot OneDrive and SharePoint site issues by interacting with users.
 Participated in meetings, reviews, and user group discussions as well as communicating with
stakeholders and business groups.
 SharePoint Business Analyst Sep 2018 to May 2020
Ford Motor Company, Dearborn, MI.
 I am responsible for maintaining global site structure, security & issue resolution. My role focuses on
enhancing collaboration between my client’s businesses and manage client environment with
specific focus on SharePoint Online, Azure, OneDrive for Business, FLOW.
 Analyzed the sites that needs to be migrated, archived, or deleted by communicating with the site
owners and tracked their responses in a migration report.
 Performed pre-migration assessment of the existing environment and migrated user content using
the Sharegate tool.
 Performed the pre-migration tasks such as user mapping, list and library mapping, assessments.
 Hands-on experience on updating Power BI reports on weekly basis.
 Trained internal team on OneDrive for Business benefits, usage and migration options, and admin
portal.
 Migrated 50GB of data and approximately 700 site permissions to internal SPO using the SharePoint
migration tool.
 Involved in SOP session to identify and finalize the tools for the migration.
 Hands-on experience on migrating content from tenant to tenant using ShareGate and QOD.
 My responsibilities include managing the day-to-day O365 service administration of the
environment, including the implementation of new products and services, preventive maintenance,
and providing operational support to various IT systems and business partners.

Scrum Master Nov 2017 to Aug 2018

Quicken Loans, Detroit, MI.
Roles and Responsibilities:
 Gathering and updating project materials, completing budgeting, forecasting, project
documentation, business flows, and lessons learned documents
 Scheduling and allocating work, providing advice and guidance, and resolving problems to meet
technical performance and financial objectives
 Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives,
Sprint Demos, Story Grooming, and Release Planning.
 Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our
ways of working are consistent across teams
 Assist in defining and deploying new product development processes and in facilitating the
continuous improvement of existing processes
 Liaising between developers and project stakeholders; fostering quality communication between
engineering disciplines
 Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus
increasing team's throughput in less than 8 weeks.
 Enabled improvement in team delivery commitments and capacity planning for sprints by identifying
& tracking hidden tasks that increased customer satisfaction.
 Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams
with outcome resulting in enhanced performance.
 Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of
customer issue solution. The customer provided positive feedback.
 Trained global teams, which resulted in early delivery of project and reduced process waste caused
by lack of common understanding.
 Evaluated upcoming changes and replicated them on production environments as per the priority.
 Trained end users to understand dashboard.
 Created multiple dashboards to track organizations’ statistics.
 Involved in daily stand-up meetings and iteration meetings for a status report

Business Systems Analyst Feb 2017 to Nov 2017

CVS, Northbrook, IL.
Roles and Responsibilities:
 Develop and report on project-based Key Performance Indicators (KPIs)
 Worked on complex information model, logical relationships, and the data structures that support
different Systems.
 Coordinated with customers and staff and provided support to all data analysis.
 Analyzed sales, profits, and other business expenses through reports from large data warehouses.
 Created use case diagrams to explain the flow of events and how different software systems interact
with each other.
 Created workflow, process diagrams and gap analysis to derive requirements for existing systems
enhancements.
 Participated in regular onsite meetings and led the offshore Planning and support team.
 Performed data analysis and facilitate in delivery to all end users. Supervised all client issues and
coordinated with managers and supervisors and facilitate in deliverables.
 Acted as Liaison and lead for Change Management, SLC management, Project and Release
Management, and various other aspects that involved software deployment.
 Supervised process management tools and ensure compliance to all cycle guidelines.
 Performed internal audit and prepared reports and determine quality improvement processes.
 Responsible for delivering projects, reports on time per SDLC by ensuring quality and time
management are met per business needs.
 Imported, exported and manipulated large SQL data sets in multi-million-row databases under tight
deadlines.
 Business Process Consultant/Coordinator for projects for Vendor Management
 Completed Gap Analysis between existing Governance and ITSM processes and Industry Best
Practices.
 Performed requirements gathering and requirements management.
 Developed various processes like Demand and portfolio, Finance, Contract management.
 Develop/Support IT Project Planning activities requirements Management and process control track
Project Change Request, Issues and Risk project initiation activities, including categorization of
scope, statement of work and other project reporting.
 Developed Scope/ Vision Documentation and Project Plan, tracking project process, and developed
Risk Mitigation Plan.
 Created process maps using Visio, SOPs, and artifacts related to all Transition, Governance and
Service Operation processes.
 Worked on automation of the Service Operation processes like Incident, Service Request, Problem,
Change, Configuration, and Knowledge Management in Service Now.
 Completed rollout of the improved processes to the large group of audiences which included people
from customer Senior Management and the Service Provider.
 Responsible for training the team on ServiceNow tool and educating them about the benefits of
using ITSM processes.
 Tracking the performance of the processes created and modifying the tracking mechanism per
customer requirements.
 Creating reports, producing metrics for the management, and providing inputs for improving on
team performance.

Business Analyst Oct 2016 to Jan 2017

Ford Motor Company, Dearborn, MI.
Roles and Responsibilities:
 Involved in understanding and analyzing the client’s business, requirements for the system.
 Analyzed sales, profits, and other business expenses through reports from large data warehouses.
 Created use case diagrams to explain the flow of events and how different software systems interact
with each other.
 Created workflow, process diagrams and gap analysis to derive requirements for existing systems
enhancements.
 Participated in regular onsite meetings and led the offshore Planning and support team.
 Supervised process management tools and ensure compliance to all cycle guidelines.
 Performed internal audit and prepared reports and determine quality improvement processes.
 Responsible for delivering projects, reports on time per SDLC by ensuring quality and time
management are met per business needs.
 Imported, exported and manipulated large SQL data sets in multi-million-row databases under tight
deadlines.
 Performed data analysis and facilitate delivery to all end users. Supervised all client issues and
coordinated with managers and supervisors and facilitate in deliverables.
 Acted as Liaison and lead for Change Management, SLC management, Project and Release
Management, and various other aspects that involved software deployment.