Unique-

Date Emp. ID Emp. ID Avaya ID Agent Name

16-Jan 609174 1-609174 830285 Brundabati609174 (830285)

16-Feb 609174 2-609174 830285 Brundabati609174 (830285)
16-Jan 609175 1-609175 830261 Bikramjit609175 (830261)
16-Feb 609175 2-609175 830261 Bikramjit609175 (830261)
13-Jan 609171 1-609171 830253 Azad609171 (830253)
13-Feb 609171 2-609171 830253 Azad609171 (830253)
13-Jan 607868 1-607868 830170 ayan607868 (830170)
13-Feb 607868 2-607868 830170 ayan607868 (830170)
19-Jan 607877 1-607877 830154 danis607877 (830154)
19-Feb 607877 2-607877 830154 danis607877 (830154)
8-Jan 607885 1-607885 830150 arjun607885 (830150)
8-Feb 607885 2-607885 830150 arjun607885 (830150)
7-Jan 606280 1-606280 830076 Anita606280 (830076)
7-Feb 606280 2-606280 830076 Anita606280 (830076)
9-Jan 609317 1-609317 731143 Arpan609317 (731143)
9-Feb 609317 2-609317 731143 Arpan609317 (731143)
10-Jan 608909 1-608909 731137 Arun608909 (731137)
10-Feb 608909 2-608909 731137 Arun608909 (731137)
4-Jan 608604 1-608604 731129 akshay608604 (731129)
4-Feb 608604 2-608604 731129 akshay608604 (731129)
9-Jan 608600 1-608600 731122 arjun608600 (731122)
9-Feb 608600 2-608600 731122 arjun608600 (731122)
5-Jan 607344 1-607344 731089 amandeep607344 (731089)
5-Feb 607344 2-607344 731089 amandeep607344 (731089)
27-Jan 607334 1-607334 731084 gurpreet607334 (731084)
27-Feb 607334 2-607334 731084 gurpreet607334 (731084)
25-Jan 607597 1-607597 731077 faisal607597 (731077)
25-Feb 607597 2-607597 731077 faisal607597 (731077)
1-Jan 607694 1-607694 731070 abhishek607694 (731070)
1-Feb 607694 2-607694 731070 abhishek607694 (731070)
12-Jan 607090 1-607090 731059 ashish607090 (731059)
12-Feb 607090 2-607090 731059 ashish607090 (731059)
28-Jan 604880 1-604880 731004 himanshu604880 (731004)
28-Feb 604880 2-604880 731004 himanshu604880 (731004)
5-Jan 604820 1-604820 731000 aman604820 (731000)
5-Feb 604820 2-604820 731000 aman604820 (731000)
4-Jan 604469 1-604469 730991 aman604469 (730991)
4-Feb 604469 2-604469 730991 aman604469 (730991)
25-Jan 160894 1-160894 730953 Faisal160894 (730953)
25-Feb 160894 2-160894 730953 Faisal160894 (730953)
1-Jan 602715 1-602715 730934 abdul602715 (730934)
1-Feb 602715 2-602715 730934 abdul602715 (730934)
3-Jan 602495 1-602495 730929 akesh602495 (730929)
3-Feb 602495 2-602495 730929 akesh602495 (730929)
30-Jan 602152 1-602152 730903 kalpana602152 (730903)
24-Jan 601399 1-601399 730891 divyanshu601399 (730891)
24-Feb 601399 2-601399 730891 divyanshu601399 (730891)
15-Jan 601398 1-601398 730888 bhoopen601398 (730888)
15-Feb 601398 2-601398 730888 bhoopen601398 (730888)
10-Jan 601241 1-601241 730878 arun601241 (730878)
10-Feb 601241 2-601241 730878 arun601241 (730878)
13-Jan 600736 1-600736 730859 avijit600736 (730859)
13-Feb 600736 2-600736 730859 avijit600736 (730859)
14-Jan 180191 1-180191 730845 basudeb180191 (730845)
14-Feb 180191 2-180191 730845 basudeb180191 (730845)
3-Jan 179746 1-179746 730795 Akash179746 (730795)
3-Feb 179746 2-179746 730795 Akash179746 (730795)
19-Jan 177866 1-177866 730709 chirag177866 (730709)
19-Feb 177866 2-177866 730709 chirag177866 (730709)
25-Jan 177420 1-177420 730695 eshwarya177420 (730695)
25-Feb 177420 2-177420 730695 eshwarya177420 (730695)
20-Jan 176039 1-176039 730666 deepak176039 (730666)
20-Feb 176039 2-176039 730666 deepak176039 (730666)
23-Jan 176062 1-176062 730660 divya176062 (730660)
23-Feb 176062 2-176062 730660 divya176062 (730660)
14-Jan 175600 1-175600 730655 basanti175600 (730655)
14-Feb 175600 2-175600 730655 basanti175600 (730655)
26-Jan 175135 1-175135 730627 gaurav175135 (730627)
26-Feb 175135 2-175135 730627 gaurav175135 (730627)
31-Jan 174740 1-174740 730588 kanchan174740 (730588)
20-Jan 174433 1-174433 730569 deepak174433 (730569)
20-Feb 174433 2-174433 730569 deepak174433 (730569)
21-Jan 174456 1-174456 730568 devendra174456 (730568)
21-Feb 174456 2-174456 730568 devendra174456 (730568)
8-Jan 174423 1-174423 730556 ankit174423 (730556)
8-Feb 174423 2-174423 730556 ankit174423 (730556)
16-Jan 172817 1-172817 730517 birendra172817 (730517)
16-Feb 172817 2-172817 730517 birendra172817 (730517)
17-Jan 171882 1-171882 730511 chandra171882 (730511)
17-Feb 171882 2-171882 730511 chandra171882 (730511)
26-Jan 170494 1-170494 730326 gaurav170494 (730326)
26-Feb 170494 2-170494 730326 gaurav170494 (730326)
7-Jan 170492 1-170492 730322 ankit170492 (730322)
7-Feb 170492 2-170492 730322 ankit170492 (730322)
29-Jan 169608 1-169608 730263 janmejay169608 (730263)
6-Jan 169186 1-169186 730250 aminur169186 (730250)
6-Feb 169186 2-169186 730250 aminur169186 (730250)
20-Jan 169108 1-169108 730211 deepak169108 (730211)
20-Feb 169108 2-169108 730211 deepak169108 (730211)
30-Jan 168676 1-168676 730205 jogendra168676 (730205)
28-Jan 168696 1-168696 730150 inderjeet168696 (730150)
28-Feb 168696 2-168696 730150 inderjeet168696 (730150)
19-Jan 67823_ 1-67823_ 730045 Deepak167823_ (730045)
19-Feb 67823_ 2-67823_ 730045 Deepak167823_ (730045)
3-Jan 608927 1-608927 631716 Ajmal608927 (631716)
3-Feb 608927 2-608927 631716 Ajmal608927 (631716)
24-Jan 608948 1-608948 631699 Divya608948 (631699)
24-Feb 608948 2-608948 631699 Divya608948 (631699)
6-Jan 602562 1-602562 631381 anand602562 (631381)
6-Feb 602562 2-602562 631381 anand602562 (631381)
17-Jan 602564 1-602564 631366 chaithra602564 (631366)
17-Feb 602564 2-602564 631366 chaithra602564 (631366)
29-Jan 601283 1-601283 631283 janardan601283 (631283)
10-Jan 600362 1-600362 631253 arul600362 (631253)
10-Feb 600362 2-600362 631253 arul600362 (631253)
11-Jan 600363 1-600363 631252 asha600363 (631252)
11-Feb 600363 2-600363 631252 asha600363 (631252)
7-Jan 178467 1-178467 631164 anita178467 (631164)
7-Feb 178467 2-178467 631164 anita178467 (631164)
5-Jan 177841 1-177841 631115 amarnath177841 (631115)
5-Feb 177841 2-177841 631115 amarnath177841 (631115)
18-Jan 175887 1-175887 631049 chandra175887 (631049)
18-Feb 175887 2-175887 631049 chandra175887 (631049)
2-Jan 173211 1-173211 630841 aditi173211 (630841)
2-Feb 173211 2-173211 630841 aditi173211 (630841)
2-Jan 172600 1-172600 630748 ajin172600 (630748)
2-Feb 172600 2-172600 630748 ajin172600 (630748)
26-Jan 170694 1-170694 630722 greeshma170694 (630722)
26-Feb 170694 2-170694 630722 greeshma170694 (630722)
4-Jan 170639 1-170639 630661 akshay170639 (630661)
4-Feb 170639 2-170639 630661 akshay170639 (630661)
12-Jan 169327 1-169327 630592 ashok169327 (630592)
12-Feb 169327 2-169327 630592 ashok169327 (630592)
11-Jan 144736 1-144736 630557 asha144736 (630557)
11-Feb 144736 2-144736 630557 asha144736 (630557)
15-Jan 145755 1-145755 630553 bhavana145755 (630553)
15-Feb 145755 2-145755 630553 bhavana145755 (630553)
12-Jan 167558 1-167558 630517 ashwini167558 (630517)
12-Feb 167558 2-167558 630517 ashwini167558 (630517)
21-Jan 607969 1-607969 531414 dhanraj607969 (531414)
21-Feb 607969 2-607969 531414 dhanraj607969 (531414)
24-Jan 607967 1-607967 531408 divya607967 (531408)
24-Feb 607967 2-607967 531408 divya607967 (531408)
27-Jan 606238 1-606238 531397 hardik606238 (531397)
27-Feb 606238 2-606238 531397 hardik606238 (531397)
21-Jan 605660 1-605660 531362 deepak605660 (531362)
21-Feb 605660 2-605660 531362 deepak605660 (531362)
18-Jan 603415 1-603415 531276 Chetna603415 (531276)
18-Feb 603415 2-603415 531276 Chetna603415 (531276)
30-Jan 602320 1-602320 531221 jignesh602320 (531221)
2-Jan 600376 1-600376 531208 ajay600376 (531208)
2-Feb 600376 2-600376 531208 ajay600376 (531208)
17-Jan 600379 1-600379 531185 chaitanya600379 (531185)
17-Feb 600379 2-600379 531185 chaitanya600379 (531185)
29-Jan 600396 1-600396 531180 istyak600396 (531180)
8-Jan 600567 1-600567 531148 anvesha600567 (531148)
8-Feb 600567 2-600567 531148 anvesha600567 (531148)
15-Jan 177499 1-177499 531002 bhavna177499 (531002)
15-Feb 177499 2-177499 531002 bhavna177499 (531002)
6-Jan 176759 1-176759 530976 amruta176759 (530976)
6-Feb 176759 2-176759 530976 amruta176759 (530976)
28-Jan 175628 1-175628 530903 hitesh175628 (530903)
28-Feb 175628 2-175628 530903 hitesh175628 (530903)
27-Jan 174610 1-174610 530849 hetal174610 (530849)
27-Feb 174610 2-174610 530849 hetal174610 (530849)
11-Jan 172740 1-172740 530797 asfaq172740 (530797)
11-Feb 172740 2-172740 530797 asfaq172740 (530797)
22-Jan 172731 1-172731 530789 dilip172731 (530789)
22-Feb 172731 2-172731 530789 dilip172731 (530789)
23-Jan 171980 1-171980 530763 divya171980 (530763)
23-Feb 171980 2-171980 530763 divya171980 (530763)
1-Jan 171587 1-171587 530737 aamir171587 (530737)
1-Feb 171587 2-171587 530737 aamir171587 (530737)
22-Jan 171589 1-171589 530725 dimple171589 (530725)
22-Feb 171589 2-171589 530725 dimple171589 (530725)
22-Jan 171134 1-171134 530682 dharm171134 (530682)
22-Feb 171134 2-171134 530682 dharm171134 (530682)
18-Jan 170390 1-170390 530676 chetan170390 (530676)
18-Feb 170390 2-170390 530676 chetan170390 (530676)
31-Jan 168143 1-168143 530553 kapil168143 (530553)
14-Jan 456789 1-456789 530291 BHARAT GURKHA456789 (530291)
14-Feb 456789 2-456789 530291 BHARAT GURKHA456789 (530291)
31-Jan 456963 1-456963 530190 Kalyani Dineshbhai Patil456963 (530190)
23-Jan 177066 1-177066 530136 divya177066 (530136)
23-Feb 177066 2-177066 530136 divya177066 (530136)
9-Jan 123456 1-123456 530022 Arpit Ramanbhai Parmar123456 (530022)
9-Feb 123456 2-123456 530022 Arpit Ramanbhai Parmar123456 (530022)
Handles Transfers Interactions Held Contacts
45 25 45 26
46 26 46 27
143 70 143 74
144 71 144 75
130 80 130 84
131 81 131 85
138 94 138 97
139 95 139 98
117 70 117 76
118 71 118 77
134 71 134 76
135 72 135 77
95 56 95 58
96 57 96 59
149 86 149 93
150 87 150 94
91 45 91 49
92 46 92 50
120 79 120 82
121 80 121 83
113 51 113 58
114 52 114 59
74 50 74 53
75 51 75 54
77 48 77 54
78 49 78 55
113 69 113 75
114 70 114 76
112 66 112 69
113 67 113 70
148 89 148 97
149 90 149 98
80 50 80 56
81 51 81 57
122 63 122 68
123 64 123 69
115 76 115 78
116 77 116 79
105 45 105 49
106 46 106 50
127 85 127 89
128 86 128 90
138 82 138 85
139 83 139 86
120 76 120 81
162 98 162 99
163 99 163 100
73 46 73 48
74 47 74 49
110 77 110 79
111 78 111 80
134 72 134 76
135 73 135 77
54 42 54 42
55 43 55 43
103 81 103 83
104 82 104 84
151 87 151 87
152 88 152 88
131 80 131 84
132 81 132 85
176 140 176 146
177 141 177 147
166 109 166 111
167 110 167 112
106 76 106 77
107 77 107 78
115 62 115 65
116 63 116 66
134 85 134 92
1 1 1 1
2 2 2 2
195 113 195 126
196 114 196 127
138 77 138 88
139 78 139 89
109 68 109 73
110 69 110 74
14 3 14 3
15 4 15 4
106 71 106 73
107 72 107 74
143 60 143 64
144 61 144 65
111 57 111 60
149 103 149 104
150 104 150 105
131 93 131 97
132 94 132 98
135 96 135 99
32 15 32 17
33 16 33 18
117 68 117 70
118 69 118 71
19 9 19 10
20 10 20 11
78 60 78 64
79 61 79 65
60 48 60 48
61 49 61 49
93 46 93 48
94 47 94 49
113 79 113 80
54 33 54 34
55 34 55 35
42 31 42 32
43 32 43 33
120 63 120 74
121 64 121 75
109 55 109 58
110 56 110 59
130 55 130 58
131 56 131 59
133 77 133 83
134 78 134 84
61 29 61 30
62 30 62 31
90 61 90 69
91 62 91 70
38 28 38 31
39 29 39 32
95 75 95 80
96 76 96 81
102 80 102 80
103 81 103 81
98 75 98 79
99 76 99 80
83 45 83 45
84 46 84 46
126 56 126 67
127 57 127 68
85 61 85 63
86 62 86 64
129 81 129 84
130 82 130 85
139 89 139 95
140 90 140 96
85 51 85 52
86 52 86 53
 89 58 89 64
123 55 123 59
124 56 124 60
88 50 88 50
89 51 89 51
135 77 135 83
90 63 90 69
91 64 91 70
142 92 142 99
143 93 143 100
106 76 106 78
107 77 107 79
110 70 110 72
111 71 111 73
128 76 128 83
129 77 129 84
101 73 101 77
102 74 102 78
128 42 128 53
129 43 129 54
88 64 88 64
89 65 89 65
149 89 149 91
150 90 150 92
122 83 122 92
123 84 123 93
144 81 144 84
145 82 145 85
153 88 153 95
154 89 154 96
103 31 103 37
158 106 158 112
159 107 159 113
80 45 80 46
132 88 132 90
133 89 133 91
97 63 97 65
98 64 98 66
Interval Staffed Dur. Seconds Handle Dur. Seconds
31491 27406
31492 29085
30322 27311
30323 24104
31871 19847
31872 9112
31867 3556
31868 24331
31677 25192
31678 9830
31302 26395
31303 28859
29626 25143
29627 14544
29296 18376
29297 23525
32634 21374
32635 10568
34045 26417
34046 19118
30817 27664
30818 27679
29418 19318
29419 25338
28418 24386
28419 28416
29234 18912
29235 10208
31708 24551
31709 17984
30300 24787
30301 20497
18496 7874
18497 24952
30401 18928
30402 15248
31583 28351
31584 26674
30138 25777
30139 20505
30431 10662
30432 28783
31947 18565
31948 27481
30576 15842
32965 24823
32966 24503
16129 9112
16130 19075
31197 21278
31198 2452
29193 17380
29194 27979
27987 22444
27988 25434
31608 26442
31609 26786
31129 28284
31130 296
29669 28849
29670 29423
30989 30789
30990 26771
31161 29075
31162 28691
29173 23927
29174 22578
31885 28140
31886 25197
31451 18115
3297 15436
3298 21857
33151 27086
33152 25448
31816 23197
31817 22812
28349 25482
28350 19002
29037 20644
29038 26838
31431 22827
31432 16509
32171 23389
32172 4371
31177 28534
32780 23675
32781 22025
32047 23022
32048 28250
31303 27925
12587 19643
12588 27117
29084 23999
29085 27407
4602 29086
4603 27312
31217 24105
31218 19848
31545 9113
31546 3557
29098 24332
29099 25193
31395 9831
32277 26396
32278 28860
31032 25144
31033 14545
30867 18377
30868 23526
30454 21375
30455 10569
31940 26418
31941 19119
32475 27665
32476 27680
31931 19319
31932 25339
31049 24387
31050 28417
30144 18913
30145 10209
32085 24552
32086 17985
27673 24788
27674 20498
32276 7875
32277 24953
31120 18929
31121 15249
31321 28352
31322 26675
31108 25778
31109 20506
28235 10663
28236 28784
30930 18566
30931 27482
32953 15843
32954 24824
26884 24504
35349 9113
35350 19076
29850 21279
29851 2453
32207 17381
32368 27980
32369 22445
31674 25435
31675 26443
31720 26787
31721 28285
32108 297
32109 28850
30083 29424
30084 30790
30001 26772
30002 29076
29764 28692
29765 23928
30107 22579
30108 28141
32428 25198
32429 18116
32782 15437
32783 21858
30113 27087
30114 25449
30892 23198
30893 22813
29916 25483
30317 19003
30318 20645
31507 26839
31627 22828
31628 16510
32731 23390
32732 4372
Interval Active Dur. Seconds Auxiliary-Login Short Break
26271 12 0
28199 298 381
26118 404 221
22578 51 1261
18444 143 908
8449 7 2591
3196 15 0
22955 81 1193
23903 53 653
8533 8 0
24371 1271 4876
27738 1217 950
23454 101 0
11587 32 0
17241 7 1578
22331 8 1263
20069 8 943
10055 38 2132
25022 17 286
17866 44 1712
25945 30 1922
25393 9 314
18023 1 931
23616 10 2037
22423 61 0
25983 4 0
18013 13 643
9780 9 1798
22991 9 262
16608 19 2759
23821 12 1896
19372 0 0
7387 7 929
20759 118 22
16377 7 1769
14583 4 1317
26275 25 0
24442 11 1393
23847 22 1457
19264 35 153
9994 34 47
27822 53 0
17451 4 1594
26145 107 1885
14984 21 0
22497 153 870
22675 194 835
8661 3 1493
18457 42 0
20580 10 1116
2306 17 121
16327 3 1831
26845 40 0
21411 41 925
24045 5 492
24998 259 699
25315 118 597
26309 55 1063
280 53 0
27849 43 829
26700 25 0
28442 236 97
24076 10 0
28202 4 0
26430 11 0
22315 22 583
21820 4 0
25134 26 481
24043 12 0
17477 28 0
14896 10 1167
19017 113 2032
25337 157 439
23732 6 1323
21652 48 0
21044 47 401
23918 45 1326
17480 4 1104
17342 14 0
25301 591 232
21078 4 0
15252 210 979
22274 4 0
3982 16 0
27122 36 906
22806 6 1194
20728 104 1932
21290 22 632
26859 10 0
25934 19 320
18047 20 603
25711 686 1030
21910 37 859
26272 13 0
28200 299 381
26119 405 221
22579 52 1261
18445 144 908
8450 8 2591
3197 16 0
22956 82 1193
23904 54 653
8534 9 0
24372 1272 4876
27739 1218 950
23455 102 0
11588 33 0
17242 8 1578
22332 9 1263
20070 9 943
10056 39 2132
25023 18 286
17867 45 1712
25946 31 1922
25394 10 314
18024 2 931
23617 11 2037
22424 62 0
25984 5 0
18014 14 643
9781 10 1798
22992 10 262
16609 20 2759
23822 13 1896
19373 1 0
7388 8 929
20760 119 22
16378 8 1769
14584 5 1317
26276 26 0
24443 12 1393
23848 23 1457
19265 36 153
9995 35 47
27823 54 0
17452 5 1594
26146 108 1885
14985 22 0
22498 154 870
22676 195 835
8662 4 1493
18458 43 0
20581 11 1116
2307 18 121
16328 4 1831
26846 41 0
21412 42 925
24046 6 492
24999 260 699
25316 119 597
26310 56 1063
281 54 0
27850 44 829
26701 26 0
28443 237 97
24077 11 0
28203 5 0
26431 12 0
22316 23 583
21821 5 0
25135 27 481
24044 13 0
17478 29 0
14897 11 1167
19018 114 2032
25338 158 439
23733 7 1323
21653 49 0
21045 48 401
23919 46 1326
17481 5 1104
17343 15 0
25302 592 232
21079 5 0
15253 211 979
22275 5 0
3983 17 0
Feedback Personal Break In Wrap-up No Contact Headset Issue
427 1895 45 0
234 0 0 0
220 0 0 0
0 160 14 0
0 596 0 34
0 0 38 11
0 0 0 0
709 0 0 0
1749 0 0 0
0 450 0 0
542 0 17 0
110 0 0 0
3911 0 0 1
0 0 32 0
53 0 13 18
0 0 0 0
0 993 0 0
394 0 0 0
1586 225 7 0
306 451 0 0
641 0 31 0
0 0 18 12
0 1825 4 0
73 0 0 0
4365 0 28 20
406 0 23 0
0 1092 0 0
0 270 0 0
2643 0 8 0
3329 297 13 0
0 171 0 1402
928 0 0 0
76 0 0 0
2538 0 32 0
1458 0 0 0
125 0 17 0
0 0 0 0
0 0 31 0
0 1214 0 2
0 0 0 0
0 0 0 0
0 903 13 1
587 0 0 0
0 0 0 0
0 218 0 0
404 530 14 2
404 0 0 0
30 1520 0 0
0 677 0 0
838 280 72 0
0 0 0 0
0 0 0 0
0 1493 22 0
0 642 0 0
262 0 14 0
0 1137 0 0
0 0 0 7
799 0 7 0
106 0 14 0
669 0 11 0
0 1043 0 0
0 0 0 0
0 1555 0 0
0 501 0 0
61 556 17 0
1477 0 0 0
260 389 0 0
801 0 0 2
0 253 0 0
0 1398 0 0
0 296 0 0
299 0 17 68
2 0 0 0
2718 0 11 0
3065 281 15 0
2148 0 28 0
2204 0 0 0
148 0 15 0
0 1 0 0
0 124 0 0
0 854 0 0
236 0 0 0
483 1727 0 0
12 0 17 0
0 605 0 0
0 0 0 0
1433 0 14 0
0 0 0 15
624 191 0 0
0 0 30 52
0 715 0 0
0 0 39 39
 312 520 8 1793
427 1895 45 0
234 0 0 0
220 0 0 0
0 160 14 0
0 596 0 34
0 0 38 11
0 0 0 0
709 0 0 0
1749 0 0 0
0 450 0 0
542 0 17 0
110 0 0 0
3911 0 0 1
0 0 32 0
53 0 13 18
0 0 0 0
0 993 0 0
394 0 0 0
1586 225 7 0
306 451 0 0
641 0 31 0
0 0 18 12
0 1825 4 0
73 0 0 0
4365 0 28 20
406 0 23 0
0 1092 0 0
0 270 0 0
2643 0 8 0
3329 297 13 0
0 171 0 1402
928 0 0 0
76 0 0 0
2538 0 32 0
1458 0 0 0
125 0 17 0
0 0 0 0
0 0 31 0
0 1214 0 2
0 0 0 0
0 0 0 0
0 903 13 1
587 0 0 0
0 0 0 0
0 218 0 0
404 530 14 2
404 0 0 0
30 1520 0 0
0 677 0 0
838 280 72 0
0 0 0 0
0 0 0 0
0 1493 22 0
0 642 0 0
262 0 14 0
0 1137 0 0
0 0 0 7
799 0 7 0
106 0 14 0
669 0 11 0
0 1043 0 0
0 0 0 0
0 1555 0 0
0 501 0 0
61 556 17 0
1477 0 0 0
260 389 0 0
801 0 0 2
0 253 0 0
0 1398 0 0
0 296 0 0
299 0 17 68
2 0 0 0
2718 0 11 0
3065 281 15 0
2148 0 28 0
2204 0 0 0
148 0 15 0
0 1 0 0
0 124 0 0
0 854 0 0
236 0 0 0
483 1727 0 0
12 0 17 0
One on One Team Meeting Lunch Break Training
0 119 2207 0
0 0 0 0
0 0 2093 0
270 0 1984 0
0 3249 3644 0
991 0 1964 0
0 0 0 0
0 1292 2932 0
0 0 3082 0
0 1381 2047 0
0 0 254 0
0 0 0 0
0 0 918 0
0 2125 400 0
0 0 1487 0
0 0 2197 0
0 1336 1694 0
0 445 1698 0
0 219 1759 0
0 0 1149 0
0 0 1552 0
0 1305 2167 0
0 0 0 0
0 0 1712 0
0 0 1714 0
0 0 0 0
0 515 1900 0
0 2118 1724 0
0 0 2541 0
0 2422 0 0
0 0 1431 0
0 0 0 0
0 0 1892 10643
0 0 1730 0
0 0 1836 0
0 0 1875 0
0 0 0 0
0 0 2051 0
0 0 1629 0
0 0 38 0
0 1581 0 0
0 0 0 0
0 0 1855 0
0 0 1789 0
0 0 0 0
 0 0 1155 0
0 0 2220 0
0 0 0 0
0 0 0 0
0 9 0 0
0 1591 0 0
0 0 814 0
0 751 0 0
0 0 1780 0
0 2620 1552 0
0 0 1167 0
0 0 1316 0
0 0 1676 0
0 0 2825 0
0 0 0 0
0 0 0 0
0 1362 0 0
0 997 0 0
0 0 0 0
0 31 0 0
0 1401 2836 0
0 0 20 0
0 110 1194 0
0 0 3293 0
0 0 0 0
34 276 1495 0
0 0 2136 0
0 0 1782 0
0 0 42 0
0 0 2117 0
0 0 2973 0
0 0 2016 0
141 0 2105 0
0 418 1244 0
0 223 6 0
0 379 1681 0
0 36 370 64
0 0 0 0
0 144 1542 0
0 244 1587 0
783 0 1840 0
0 0 855 0
0 285 1446 0
0 0 1698 0
0 843 1028 14
0 1103 1924 0
0 0 1983 0
 0 154 1322 0
0 119 2208 0
0 0 1 0
0 0 2094 0
270 0 1985 0
0 3249 3645 0
991 0 1965 0
0 0 1 0
0 1292 2933 0
0 0 3083 0
0 1381 2048 0
0 0 255 0
0 0 1 0
0 0 919 0
0 2125 401 0
0 0 1488 0
0 0 2198 0
0 1336 1695 0
0 445 1699 0
0 219 1760 0
0 0 1150 0
0 0 1553 0
0 1305 2168 0
0 0 1 0
0 0 1713 0
0 0 1715 0
0 0 1 0
0 515 1901 0
0 2118 1725 0
0 0 2542 0
0 2422 1 0
0 0 1432 0
0 0 1 0
0 0 1893 10643
0 0 1731 0
0 0 1837 0
0 0 1876 0
0 0 1 0
0 0 2052 0
0 0 1630 0
0 0 39 0
0 1581 1 0
0 0 1 0
0 0 1856 0
0 0 1790 0
0 0 1 0
0 0 1156 0
 0 0 2221 0
0 0 1 0
0 0 1 0
0 9 1 0
0 1591 1 0
0 0 815 0
0 751 1 0
0 0 1781 0
0 2620 1553 0
0 0 1168 0
0 0 1317 0
0 0 1677 0
0 0 2826 0
0 0 1 0
0 0 1 0
0 1362 1 0
0 997 1 0
0 0 1 0
0 31 1 0
0 1401 2837 0
0 0 21 0
0 110 1195 0
0 0 3294 0
0 0 1 0
34 276 1496 0
0 0 2137 0
0 0 1783 0
0 0 43 0
0 0 2118 0
0 0 2974 0
0 0 2017 0
141 0 2106 0
0 418 1245 0
0 223 7 0
0 379 1682 0
0 36 371 64
0 0 1 0
0 144 1543 0
Auxiliary-System Forced Outbound Activity Coaching
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
54 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
26 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
63 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
172 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
 0 0 0
24 0 0
0 1 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
37 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
472 0 0
20 0 0
0 0 0
0 0 0
0 0 0
284 0 0
0 0 0
0 0 0
7 0 0
 0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
54 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
26 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
63 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
172 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
24 0 0
0 1 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
37 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
472 0 0
BHR Activity Auxiliary Default Forced break Total AUX
0 0 0 4705
0 0 0 913
0 0 0 2938
0 0 0 3740
0 0 0 8574
0 0 0 5602
0 0 0 15
0 0 0 6261
0 0 0 5537
0 0 0 3886
0 0 0 6960
0 0 0 2277
0 0 0 4931
0 0 0 2615
0 0 0 3156
0 0 0 3468
0 0 0 4974
0 0 0 4707
0 0 0 4099
0 0 0 3725
0 0 0 4176
0 0 0 3825
0 0 0 2761
0 0 0 3832
0 0 0 6188
0 0 0 433
0 0 0 4335
0 0 0 5919
0 0 0 5463
0 0 0 8839
0 0 0 4912
0 0 0 928
0 0 0 13547
0 0 0 4440
0 0 0 5070
0 0 0 3338
0 0 0 25
0 0 0 3486
0 0 0 4324
0 0 0 226
0 0 0 1662
0 0 0 970
0 0 0 4040
0 0 0 3781
0 0 0 239
0 0 0 3128
0 0 0 3677
0 0 0 3047
0 0 0 719
0 0 0 2325
0 0 0 1729
0 0 0 2648
0 0 0 2306
0 0 0 3388
0 0 0 4945
0 0 0 3262
0 0 0 2038
0 0 0 3600
0 0 0 2998
0 0 0 1552
0 0 0 1068
0 0 0 1695
0 0 0 2562
0 0 0 505
0 0 0 676
0 0 0 6356
0 0 0 673
0 0 0 2614
0 0 0 3558
0 0 0 1426
0 0 0 3278
0 0 0 4665
0 0 0 2380
0 0 0 4100
0 0 0 5526
0 0 0 5597
0 0 0 5591
0 0 0 3517
0 0 0 1677
0 0 0 1176
0 0 0 2918
0 0 0 1895
0 0 0 2214
0 0 0 2203
0 0 0 3398
0 0 0 3823
0 0 0 4338
0 0 0 2400
0 0 0 2807
0 0 0 2306
0 0 0 4365
0 0 0 3784
0 0 0 5005
0 0 0 4707
0 0 0 915
0 0 0 2940
0 0 0 3742
0 0 0 8576
0 0 0 5604
0 0 0 17
0 0 0 6263
0 0 0 5539
0 0 0 3888
0 0 0 6962
0 0 0 2279
0 0 0 4933
0 0 0 2617
0 0 0 3158
0 0 0 3470
0 0 0 4976
0 0 0 4709
0 0 0 4101
0 0 0 3727
0 0 0 4178
0 0 0 3827
0 0 0 2763
0 0 0 3834
0 0 0 6190
0 0 0 435
0 0 0 4337
0 0 0 5921
0 0 0 5465
0 0 0 8841
0 0 0 4914
0 0 0 930
0 0 0 13549
0 0 0 4442
0 0 0 5072
0 0 0 3340
0 0 0 27
0 0 0 3488
0 0 0 4326
0 0 0 228
0 0 0 1664
0 0 0 972
0 0 0 4042
0 0 0 3783
0 0 0 241
0 0 0 3130
0 0 0 3679
0 0 0 3049
0 0 0 721
0 0 0 2327
0 0 0 1731
0 0 0 2650
0 0 0 2308
0 0 0 3390
0 0 0 4947
0 0 0 3264
0 0 0 2040
0 0 0 3602
0 0 0 3000
0 0 0 1554
0 0 0 1070
0 0 0 1697
0 0 0 2564
0 0 0 507
0 0 0 678
0 0 0 6358
0 0 0 675
0 0 0 2616
0 0 0 3560
0 0 0 1428
0 0 0 3280
0 0 0 4667
0 0 0 2382
0 0 0 4102
0 0 0 5528
0 0 0 5599
0 0 0 5593
0 0 0 3519
0 0 0 1679
0 0 0 1178
0 0 0 2920
0 0 0 1897
0 0 0 2216
0 0 0 2205
Emp. ID Lunch Break Agent Name Team Meeting Total AUX
600379 1 chaitanya600379 (531185) 9 2327
600396 815 istyak600396 (531180) 0 2650
600567 1 anvesha600567 (531148) 751 2308
177499 1553 bhavna177499 (531002) 2620 4947
176759 1317 amruta176759 (530976) 0 2040
175628 2826 hitesh175628 (530903) 0 3000
174610 1 hetal174610 (530849) 0 1070
172740 1 asfaq172740 (530797) 997 2564
172731 1 dilip172731 (530789) 31 678
171980 21 divya171980 (530763) 0 675
171587 3294 aamir171587 (530737) 0 3560
171589 1496 dimple171589 (530725) 276 3280
171134 1783 dharm171134 (530682) 0 2382
170390 2118 chetan170390 (530676) 0 5528
168143 2017 kapil168143 (530553) 0 5593
456789 2106 BHARAT GURKHA456789 (530291) 0 3519
456963 7 Kalyani Dineshbhai Patil456963 (530190)223 1178
177066 1682 divya177066 (530136) 379 2920
123456 1Arpit Ramanbhai Parmar123456 (530022) 0 2216

LookUP Value Table Array

$C$R:$C$R
Vlookup
$CR LookUP Value
C$R

LookUP Value Table Array

$C$R:$C$R
Hlookup
C$R LookUP Value
$CR

Array Row NO
Match
Index
$C$R:$C$R LookUP Value
$CR

Note : Lookup Array Of Match Formula ,

1.Should first row of selected array to find col No
2.Should be first column of selected array to find row No
 Time Format Total AUX 1)
23:00:00
10:00:00 2)
04:00:00
03:00:00
00:00:00
00:00:00
14:00:00
20:00:00
06:00:00
03:00:00
08:00:00
16:00:00
06:00:00
08:00:00
01:00:00
15:00:00
02:00:00
16:00:00
08:00:00

Col No Range Lookup

Match 0
Lookup array Range Lookup
$C$R:$C$R 0

Col No Range Lookup

Match 0
Lookup array Range Lookup
$C$R:$C$R 0

Row NO Col No
Match Match
Lookup array Range Lookup LookUP Value Lookup array Range Lookup
$C$R:$C$R 0 C$R $C$R:$C$R 0

Of Match Formula ,
ected array to find col No
selected array to find row No
 Using Vlookup find Agent Name and AUX.

Convert AUX time into Time Format Total AUX ex:(08:00:00)

1) Using Hlookup find Calls

Emp. ID 609317 609317 609317 609175 609175 609174 609174 609171 609171 608909
Calls 46 143 144 130 131 138 139 117 118 134

Emp. ID 609317 609317 609175 609174 609171 608909 608909 608604

Calls 46 143 130 138 117 134 134 95
608909 608604
135 95
 Name SALES VALUE COMMISSION % COMMISSION Instruction:-
Manoj Singh 500 25 5%
Narendra Kumar Kaushik 200 30 15%
Sanjay Bisht 100 23 23%
Ajay Sharma 102 26 25%
Gagandeep Sidhu 498 150 30%
Paras Nassa 51 26 51% Put the condition
formatting in this column
Swati Sinha 189 100 53%
Chetak Sharma 454 251 55%
Greater than 50 % Red
25-50% green
Less than 25%
 Date Skill ACD Calls Channel Agent Name Bucket
01/Mar/17 3 2 Phone #NAME?
01/Mar/17 3 36 Phone
01/Mar/17 3 0 Phone
01/Mar/17 3 27 Phone
01/Mar/17 3 23 Phone
01/Mar/17 3 28 Phone
03/Mar/17 3 13 Web
03/Mar/17 3 30 Web
03/Mar/17 3 12 Web
03/Mar/17 3 7 Web
03/Mar/17 3 27 Web
03/Mar/17 3 0 Web
03/Mar/17 3 17 Web
03/Mar/17 3 20 Web
03/Mar/17 3 18 Web
03/Mar/17 3 14 Web
01/Mar/17 3 39 Phone
01/Mar/17 3 40 Phone
01/Mar/17 3 3 Phone
01/Mar/17 3 15 Phone
01/Mar/17 3 17 Phone
01/Mar/17 3 17 Phone
01/Mar/17 3 19 Web
03/Mar/17 3 29 Web
03/Mar/17 3 16 Web
03/Mar/17 3 34 Web
03/Mar/17 3 30 Web
03/Mar/17 3 22 Web
03/Mar/17 3 0 Web
03/Mar/17 3 20 Web
03/Mar/17 3 18 Web
03/Mar/17 3 7 Web
03/Mar/17 3 18 Web
03/Mar/17 3 14 Web
03/Mar/17 3 11 Web
03/Mar/17 3 19 Web
03/Mar/17 3 16 Web
04/Mar/17 3 20 Phone
04/Mar/17 3 23 Phone
04/Mar/17 3 0 Phone
04/Mar/17 3 19 Phone
04/Mar/17 3 19 Phone
04/Mar/17 3 2 Phone
04/Mar/17 3 23 Phone
04/Mar/17 3 29 Phone
04/Mar/17 3 6 Phone
04/Mar/17 3 20 Phone
04/Mar/17 3 10 Phone
04/Mar/17 3 15 Phone
04/Mar/17 3 3 Phone
04/Mar/17 3 0 Phone
04/Mar/17 3 10 Phone
04/Mar/17 3 18 Web
04/Mar/17 3 1 Web
04/Mar/17 3 27 Web
04/Mar/17 3 12 Web
04/Mar/17 13 24 Web
04/Mar/17 13 21 Web
04/Mar/17 13 29 Web
04/Mar/17 13 29 Web
04/Mar/17 13 30 Web
04/Mar/17 13 27 Web
05/Mar/17 13 13 Phone
05/Mar/17 13 20 Phone
05/Mar/17 13 22 Phone
05/Mar/17 13 26 Phone
05/Mar/17 13 12 Phone
05/Mar/17 13 18 Phone
05/Mar/17 13 26 Phone
05/Mar/17 13 25 Phone
05/Mar/17 13 28 Phone
05/Mar/17 13 20 Phone
05/Mar/17 13 14 Phone
05/Mar/17 13 15 Phone
05/Mar/17 13 14 Phone
05/Mar/17 13 20 Phone
05/Mar/17 13 20 Phone
05/Mar/17 13 14 Phone
05/Mar/17 13 16 Phone
05/Mar/17 13 5 Phone
05/Mar/17 13 6 Phone
05/Mar/17 13 7 Phone
05/Mar/17 13 8 Phone
05/Mar/17 13 9 Phone
05/Mar/17 13 14 Phone
05/Mar/17 13 7 Phone
05/Mar/17 13 15 Phone
05/Mar/17 13 12 Phone
05/Mar/17 13 11 Phone
06/Mar/17 3 21 Phone
06/Mar/17 3 20 Phone
06/Mar/17 3 14 Phone
06/Mar/17 3 10 Phone
06/Mar/17 3 16 Phone
06/Mar/17 3 21 Phone
06/Mar/17 3 25 Phone
06/Mar/17 3 35 Phone
06/Mar/17 3 21 Phone
06/Mar/17 3 27 Phone
06/Mar/17 3 16 Phone
06/Mar/17 3 13 Phone
06/Mar/17 3 18 Phone
06/Mar/17 3 17 Phone
06/Mar/17 3 16 Phone
06/Mar/17 3 17 Phone
06/Mar/17 13 17 Phone
06/Mar/17 13 10 Phone
06/Mar/17 13 14 Phone
06/Mar/17 13 11 Phone
06/Mar/17 13 9 Phone
06/Mar/17 13 20 Phone
06/Mar/17 13 18 Phone
06/Mar/17 13 6 Phone
06/Mar/17 13 14 Phone
06/Mar/17 13 16 Web
08/Mar/17 3 21 Web
08/Mar/17 3 24 Web
08/Mar/17 3 23 Web
08/Mar/17 3 18 Web
08/Mar/17 3 21 Web
08/Mar/17 3 23 Web
08/Mar/17 3 19 Web
08/Mar/17 3 27 Web
08/Mar/17 3 18 Web
08/Mar/17 3 27 Web
08/Mar/17 3 19 Web
08/Mar/17 3 19 Web
08/Mar/17 3 8 Web
08/Mar/17 3 15 Web
08/Mar/17 3 14 Web
08/Mar/17 3 18 Web
08/Mar/17 13 14 Web
08/Mar/17 13 12 Web
08/Mar/17 13 12 Web
08/Mar/17 13 6 Web
08/Mar/17 13 10 Web
08/Mar/17 13 13 Web
08/Mar/17 13 14 Web
08/Mar/17 13 5 Web
08/Mar/17 13 13 Web
08/Mar/17 13 8 Web
08/Mar/17 13 12 Web
08/Mar/17 13 11 Web
09/Mar/17 3 22 Web
09/Mar/17 3 24 Web
09/Mar/17 3 23 Web
09/Mar/17 3 21 Web
09/Mar/17 3 26 Web
09/Mar/17 3 31 Web
09/Mar/17 3 28 Web
09/Mar/17 3 34 Web
09/Mar/17 3 24 Web
09/Mar/17 3 16 Web
09/Mar/17 3 20 Web
09/Mar/17 3 19 Web
09/Mar/17 3 17 Web
09/Mar/17 3 19 Web
09/Mar/17 3 19 Web
09/Mar/17 13 23 Web
09/Mar/17 13 26 Web
09/Mar/17 13 8 Web
09/Mar/17 13 15 Web
09/Mar/17 13 10 Web
09/Mar/17 13 18 Web
09/Mar/17 13 5 Web
09/Mar/17 13 11 Web
09/Mar/17 13 16 Web
09/Mar/17 13 7 Web
09/Mar/17 13 14 Web
09/Mar/17 13 18 Web
10/Mar/17 3 20 Web
10/Mar/17 3 30 Web
10/Mar/17 3 21 Web
10/Mar/17 3 17 Web
10/Mar/17 3 25 Web
10/Mar/17 3 25 Web
10/Mar/17 3 25 Web
10/Mar/17 3 32 Web
10/Mar/17 3 23 Web
10/Mar/17 3 28 Web
10/Mar/17 3 24 Web
10/Mar/17 3 15 Web
10/Mar/17 3 14 Web
10/Mar/17 3 17 Web
10/Mar/17 3 16 Web
10/Mar/17 3 25 Web
10/Mar/17 13 17 Web
10/Mar/17 13 17 Web
10/Mar/17 13 18 Web
10/Mar/17 13 16 Web
10/Mar/17 13 17 Web
10/Mar/17 13 21 Web
10/Mar/17 13 19 Web
10/Mar/17 13 17 Web
11/Mar/17 3 33 Web
11/Mar/17 3 20 Web
11/Mar/17 3 16 Web
11/Mar/17 3 22 Web
11/Mar/17 3 18 Web
11/Mar/17 3 27 Web
11/Mar/17 3 29 Web
11/Mar/17 3 29 Web
11/Mar/17 3 32 Web
11/Mar/17 3 23 Web
11/Mar/17 3 16 Web
11/Mar/17 3 25 Web
11/Mar/17 3 18 Web
11/Mar/17 3 25 Web
11/Mar/17 3 16 Web
11/Mar/17 13 20 Web
11/Mar/17 13 14 Web
11/Mar/17 13 13 Web
11/Mar/17 13 18 Web
11/Mar/17 13 20 Web
11/Mar/17 13 10 Web
11/Mar/17 13 19 Web
11/Mar/17 13 14 Web
11/Mar/17 13 31 Web
11/Mar/17 13 12 Web
12/Mar/17 3 28 Web
12/Mar/17 3 22 Web
12/Mar/17 3 17 Web
12/Mar/17 3 28 Web
12/Mar/17 3 36 Web
12/Mar/17 3 27 Web
12/Mar/17 3 21 Web
12/Mar/17 3 21 Web
12/Mar/17 3 28 Web
12/Mar/17 3 22 Web
12/Mar/17 3 20 Web
12/Mar/17 3 14 Web
12/Mar/17 3 3 Web
12/Mar/17 3 27 Web
12/Mar/17 3 17 Web
12/Mar/17 3 21 Web
12/Mar/17 13 16 Web
12/Mar/17 13 19 Web
12/Mar/17 13 11 Web
12/Mar/17 13 14 Web
12/Mar/17 13 17 Web
12/Mar/17 13 18 Web
12/Mar/17 13 11 Web
12/Mar/17 13 3 Web
12/Mar/17 13 21 Web
13/Mar/17 3 14 Phone
13/Mar/17 3 23 Phone
13/Mar/17 3 25 Phone
13/Mar/17 3 22 Phone
13/Mar/17 3 35 Phone
13/Mar/17 3 30 Phone
13/Mar/17 3 23 Phone
13/Mar/17 3 25 Phone
13/Mar/17 3 17 Phone
13/Mar/17 3 24 Phone
13/Mar/17 13 11 Phone
13/Mar/17 13 29 Phone
13/Mar/17 13 15 Phone
13/Mar/17 13 26 Phone
13/Mar/17 13 26 Phone
13/Mar/17 13 14 Phone
13/Mar/17 13 21 Phone
13/Mar/17 3 23 Web
13/Mar/17 3 17 Web
13/Mar/17 3 20 Web
14/Mar/17 3 23 Phone
14/Mar/17 3 24 Phone
14/Mar/17 3 49 Phone
14/Mar/17 3 16 Phone
14/Mar/17 3 22 Phone
14/Mar/17 3 15 Phone
14/Mar/17 3 16 Phone
14/Mar/17 3 17 Phone
14/Mar/17 3 15 Phone
14/Mar/17 13 13 Phone
14/Mar/17 13 23 Phone
14/Mar/17 13 13 Phone
14/Mar/17 13 14 Phone
14/Mar/17 13 9 Phone
14/Mar/17 13 19 Phone
14/Mar/17 13 9 Phone
14/Mar/17 13 4 Phone
14/Mar/17 13 22 Phone
15/Mar/17 3 20 Phone
15/Mar/17 3 33 Phone
15/Mar/17 3 24 Phone
15/Mar/17 3 27 Phone
15/Mar/17 3 23 Phone
15/Mar/17 3 27 Phone
15/Mar/17 3 24 Phone
15/Mar/17 3 28 Phone
15/Mar/17 3 16 Phone
15/Mar/17 3 13 Phone
15/Mar/17 3 26 Phone
15/Mar/17 3 19 Phone
15/Mar/17 13 20 Phone
15/Mar/17 13 24 Phone
15/Mar/17 13 13 Phone
15/Mar/17 13 13 Phone
15/Mar/17 13 21 Phone
15/Mar/17 13 7 Phone
15/Mar/17 13 16 Phone
15/Mar/17 13 20 Phone
15/Mar/17 13 27 Phone
15/Mar/17 13 23 Phone
15/Mar/17 13 20 Phone
16/Mar/17 3 18 Phone
16/Mar/17 3 21 Phone
16/Mar/17 3 37 Phone
16/Mar/17 3 20 Phone
16/Mar/17 3 28 Phone
16/Mar/17 3 39 Phone
16/Mar/17 3 4 Phone
16/Mar/17 3 39 Phone
16/Mar/17 3 29 Phone
16/Mar/17 3 31 Phone
16/Mar/17 3 23 Phone
16/Mar/17 3 22 Phone
16/Mar/17 3 8 Phone
16/Mar/17 3 18 Phone
16/Mar/17 13 31 Phone
16/Mar/17 13 24 Phone
16/Mar/17 13 19 Phone
16/Mar/17 13 17 Phone
16/Mar/17 13 19 Web
16/Mar/17 13 18 Web
16/Mar/17 13 14 Web
16/Mar/17 13 27 Web
16/Mar/17 13 5 Web
16/Mar/17 13 24 Web
16/Mar/17 13 20 Web
17/Mar/17 3 23 Web
17/Mar/17 3 17 Web
17/Mar/17 3 15 Web
17/Mar/17 3 16 Web
17/Mar/17 3 31 Web
17/Mar/17 3 22 Web
17/Mar/17 3 4 Web
17/Mar/17 3 32 Web
17/Mar/17 3 15 Web
17/Mar/17 3 24 Web
17/Mar/17 3 14 Web
17/Mar/17 3 28 Web
17/Mar/17 3 16 Web
17/Mar/17 3 31 Web
17/Mar/17 3 18 Web
17/Mar/17 13 25 Web
17/Mar/17 13 13 Web
17/Mar/17 13 12 Web
17/Mar/17 13 12 Web
17/Mar/17 13 18 Web
17/Mar/17 13 19 Web
17/Mar/17 13 16 Web
17/Mar/17 13 17 Web
17/Mar/17 13 15 Web
18/Mar/17 3 31 Web
18/Mar/17 3 28 Web
18/Mar/17 3 11 Web
18/Mar/17 3 7 Web
18/Mar/17 3 29 Web
18/Mar/17 3 27 Web
18/Mar/17 3 27 Web
18/Mar/17 3 12 Web
18/Mar/17 3 9 Web
18/Mar/17 3 16 Phone
18/Mar/17 3 27 Phone
18/Mar/17 3 18 Phone
18/Mar/17 3 8 Phone
18/Mar/17 3 32 Phone
18/Mar/17 3 28 Phone
18/Mar/17 3 17 Phone
18/Mar/17 3 20 Phone
18/Mar/17 3 22 Phone
18/Mar/17 3 10 Phone
18/Mar/17 13 17 Phone
18/Mar/17 13 22 Phone
18/Mar/17 13 15 Phone
18/Mar/17 13 26 Phone
18/Mar/17 13 20 Phone
18/Mar/17 13 24 Phone
18/Mar/17 13 12 Phone
18/Mar/17 13 23 Phone
18/Mar/17 13 18 Phone
19/Mar/17 3 21 Phone
19/Mar/17 3 26 Phone
19/Mar/17 3 21 Phone
19/Mar/17 3 31 Phone
19/Mar/17 3 19 Phone
19/Mar/17 3 27 Phone
19/Mar/17 3 23 Phone
19/Mar/17 3 14 Phone
19/Mar/17 3 15 Phone
19/Mar/17 3 30 Phone
19/Mar/17 3 24 Phone
19/Mar/17 3 31 Phone
19/Mar/17 3 15 Phone
19/Mar/17 3 14 Phone
19/Mar/17 3 22 Phone
19/Mar/17 3 17 Phone
19/Mar/17 3 16 Phone
19/Mar/17 13 17 Phone
19/Mar/17 13 15 Phone
19/Mar/17 13 12 Phone
19/Mar/17 13 8 Phone
19/Mar/17 13 11 Phone
19/Mar/17 13 19 Phone
19/Mar/17 13 16 Phone
19/Mar/17 13 16 Phone
19/Mar/17 13 24 Phone
20/Mar/17 3 0 Phone
20/Mar/17 3 29 Phone
20/Mar/17 3 19 Phone
20/Mar/17 3 34 Phone
20/Mar/17 3 22 Phone
20/Mar/17 3 34 Phone
20/Mar/17 3 38 Phone
20/Mar/17 3 23 Phone
20/Mar/17 3 29 Phone
20/Mar/17 3 22 Phone
20/Mar/17 3 29 Phone
20/Mar/17 3 22 Phone
20/Mar/17 3 20 Phone
20/Mar/17 13 18 Phone
20/Mar/17 13 20 Phone
20/Mar/17 13 14 Phone
20/Mar/17 13 22 Phone
20/Mar/17 13 28 Phone
20/Mar/17 13 30 Phone
20/Mar/17 13 14 Phone
20/Mar/17 13 19 Phone
02/Mar/17 3 33 Phone
02/Mar/17 3 26 Phone
02/Mar/17 3 16 Phone
02/Mar/17 3 15 Phone
02/Mar/17 3 12 Phone
02/Mar/17 3 23 Phone
02/Mar/17 3 21 Phone
02/Mar/17 3 19 Phone
02/Mar/17 3 36 Phone
02/Mar/17 3 23 Phone
02/Mar/17 3 14 Phone
02/Mar/17 3 6 Phone
02/Mar/17 3 17 Phone
02/Mar/17 3 10 Phone
02/Mar/17 3 18 Phone
02/Mar/17 13 17 Phone
02/Mar/17 13 20 Phone
02/Mar/17 13 18 Phone
02/Mar/17 13 19 Phone
02/Mar/17 13 14 Phone
02/Mar/17 13 9 Phone
02/Mar/17 13 15 Phone
02/Mar/17 13 12 Phone
02/Mar/17 13 9 Web
02/Mar/17 13 18 Web
07/Mar/17 3 27 Web
07/Mar/17 3 24 Web
07/Mar/17 3 6 Web
07/Mar/17 3 30 Web
07/Mar/17 3 38 Web
07/Mar/17 3 24 Web
07/Mar/17 3 20 Web
07/Mar/17 3 27 Web
07/Mar/17 3 4 Web
07/Mar/17 3 0 Web
07/Mar/17 13 18 Web
07/Mar/17 13 16 Web
07/Mar/17 13 11 Web
07/Mar/17 13 15 Web
07/Mar/17 13 11 Web
07/Mar/17 13 8 Web
07/Mar/17 13 15 Web
07/Mar/17 13 17 Web
Question :-
1. Use IF condition formula in Bucket Column & put F2 cell for Skill 3 & F3 Cell for Skill 13.

2. By Using Countif, derive the count agents staffed on the below channels.

Phone
Web

3. By Using Sumif, derive the sum of call answered by the below channels

Phone
Web
 244
228

4682
4283
 A The Date formate is DD.MM.YYYY and is incorrect. Convert the same in correct format.
B The formula for Net collection = (Total Payment received+Total PDC)-(2*Total NSF)

PLACEMENT_DATE Date Original Balance Total Payment received` Count of Payment received
07/24/2017 24.07.2017 227.27 0 3
11/25/2017 25.11.2017 425933.76 0 255
10/10/2017 10.10.2017 103751.55 0 40
07/24/2017 24.07.2017 201.08 0 1
08/22/2017 22.08.2017 220.16 0 1
10/10/2017 10.10.2017 1626.69 0 1
10/10/2017 10.10.2017 6882.41 0 4
10/10/2017 10.10.2017 56441.94 0 27
10/21/2017 21.10.2017 157.65 100 1
10/21/2017 21.10.2017 267.5 0 1
07/24/2017 24.07.2017 3091.93 0 17
07/28/2017 28.07.2017 3500.04 0 13
07/24/2017 24.07.2017 198.56 0 1
07/24/2017 24.07.2017 516.83 0 2
10/01/2017 01.10.2017 1129.32 0 4
05/11/2017 11.05.2017 137.66 37.66 1
07/24/2017 24.07.2017 186.28 0 1
10/21/2017 21.10.2017 3187.87 0 15
09/19/2017 19.09.2017 18368.72 0 112
10/21/2017 21.10.2017 171.76 0 1
08/22/2017 22.08.2017 219 0 1
09/19/2017 19.09.2017 186.18 0 1
10/10/2017 10.10.2017 2459.16 0 1
10/27/2017 27.10.2017 219 0 1
07/24/2017 24.07.2017 275.6 0 1
11/25/2017 25.11.2017 2124153.02 0 551
10/21/2017 21.10.2017 853.89 0 4
10/10/2017 10.10.2017 606.61 0 1
07/24/2017 24.07.2017 296.75 0 2
ame in correct format.
PDC)-(2*Total NSF)

Total PDC Count of PDC Total NSF Count of NSF Net Collection
0 3 0 3 0
0 255 0 255 0
0 40 0 40 0
0 1 0 1 0
0 1 0 1 0
0 1 0 1 0
0 4 0 4 0
0 27 0 27 0
0 1 0 1 100
0 1 0 1 0
0 17 0 17 0
0 13 0 13 0
0 1 0 1 0
0 2 0 2 0
0 4 0 4 0
0 1 0 1 37.66
0 1 0 1 0
0 15 0 15 0
0 112 0 112 0
0 1 0 1 0
0 1 0 1 0
0 1 0 1 0
0 1 0 1 0
0 1 0 1 0
0 1 0 1 0
0 551 0 551 0
0 4 0 4 0
0 1 0 1 0
0 2 0 2 0
Snap for example
 Data
Agent Name Sum of Handles Transfers
aamir171587 (530737) 299 179
abdul602715 (730934) 255 171
abhishek607694 (731070) 225 133
aditi173211 (630841) 267 155
ajay600376 (531208) 247 111
ajin172600 (630748) 123 59
Ajmal608927 (631716) 39 19
Akash179746 (730795) 207 163
akesh602495 (730929) 277 165
akshay170639 (630661) 77 57
akshay608604 (731129) 241 159
aman604469 (730991) 231 153
aman604820 (731000) 245 127
amandeep607344 (731089) 149 101
amarnath177841 (631115) 219 111
aminur169186 (730250) 299 207
amruta176759 (530976) 213 153
anand602562 (631381) 121 97
anita178467 (631164) 241 127
Anita606280 (830076) 191 113
ankit170492 (730322) 287 121
ankit174423 (730556) 277 155
anvesha600567 (531148) 181 127
arjun607885 (830150) 269 143
arjun608600 (731122) 227 103
Arpan609317 (731143) 299 173
Arpit Ramanbhai Parmar123456 (530022) 195 127
arul600362 (631253) 109 67
arun601241 (730878) 221 155
Arun608909 (731137) 183 91
asfaq172740 (530797) 203 147
asha144736 (630557) 205 161
asha600363 (631252) 85 63
ashish607090 (731059) 297 179
ashok169327 (630592) 191 151
ashwini167558 (630517) 167 91
avijit600736 (730859) 269 145
ayan607868 (830170) 277 189
Azad609171 (830253) 261 161
basanti175600 (730655) 213 153
basudeb180191 (730845) 109 85
BHARAT GURKHA456789 (530291) 317 213
bhavana145755 (630553) 197 151
bhavna177499 (531002) 285 185
bhoopen601398 (730888) 147 93
Bikramjit609175 (830261) 287 141
birendra172817 (730517) 219 137
Brundabati609174 (830285) 91 51
chaitanya600379 (531185) 177 101
chaithra602564 (631366) 187 93
chandra171882 (730511) 29 7
chandra175887 (631049) 261 111
chetan170390 (530676) 307 177
Chetna603415 (531276) 171 103
chirag177866 (730709) 303 175
danis607877 (830154) 235 141
Deepak167823_ (730045) 235 137
deepak169108 (730211) 263 187
deepak174433 (730569) 3 3
deepak176039 (730666) 353 281
deepak605660 (531362) 279 179
devendra174456 (730568) 391 227
dhanraj607969 (531414) 253 113
dharm171134 (530682) 289 163
dilip172731 (530789) 257 85
dimple171589 (530725) 245 167
divya171980 (530763) 177 129
divya176062 (730660) 333 219
divya177066 (530136) 265 177
divya607967 (531408) 171 123
Divya608948 (631699) 157 121
divyanshu601399 (730891) 325 197
eshwarya177420 (730695) 263 161
Faisal160894 (730953) 211 91
faisal607597 (731077) 227 139
gaurav170494 (730326) 213 143
gaurav175135 (730627) 231 125
greeshma170694 (630722) 181 123
gurpreet607334 (731084) 155 97
hardik606238 (531397) 259 163
hetal174610 (530849) 257 153
himanshu604880 (731004) 161 101
hitesh175628 (530903) 221 141
inderjeet168696 (730150) 65 31
istyak600396 (531180) 135 77
janardan601283 (631283) 113 79
janmejay169608 (730263) 111 57
jignesh602320 (531221) 89 58
jogendra168676 (730205) 135 96
kalpana602152 (730903) 120 76
Kalyani Dineshbhai Patil456963 (530190) 80 45
kanchan174740 (730588) 134 85
kapil168143 (530553) 103 31
Total Result 19364 11806
 1) Using Vloopkup, IFERROR Formula Find Error get NO

Emp. ID Handles
607090 148
607334 77
607344 74
608597 NO
607694 112
606868 NO
607877 117
607885 134
606967 NO
607969 126
605601 NO
608604 120
 1) Using SUMIF Formula Find Handle Call

Emp. ID Handles
abdul602715 (730934) 179
abhishek607694 (731070) 139
akesh602495 (730929) 171
akshay608604 (731129) 165
aman604469 (730991) 157
aman604820 (731000) 137
amandeep607344 (731089) 107
Anita606280 (830076) 117
arjun607885 (830150) 153
arjun608600 (731122) 117
Arpan609317 (731143) 187
Arun608909 (731137) 99
ashish607090 (731059) 195
ayan607868 (830170) 195
Azad609171 (830253) 169
bhoopen601398 (730888) 97
Bikramjit609175 (830261) 149
Brundabati609174 (830285) 53
danis607877 (830154) 153
divyanshu601399 (730891) 199
 Emp. ID
abdul602715 (730934)
abhishek607694 (731070)
akesh602495 (730929)
akshay608604 (731129)
aman604469 (730991)
aman604820 (731000)
amandeep607344 (731089)
Anita606280 (830076)
arjun607885 (830150)
arjun608600 (731122)
Arpan609317 (731143)
Arun608909 (731137)
ashish607090 (731059)
ayan607868 (830170)
Azad609171 (830253)
bhoopen601398 (730888)
Bikramjit609175 (830261)
Brundabati609174 (830285)
danis607877 (830154)
divyanshu601399 (730891)
1)

Handles

2
Using count ifs Formula Find Handle Call > 50
 1) Using find Only number (EMP ID Colum)
Example
Emp. ID Emp. ID Emp. ID
abdul602715 730934 730934 abdul602715 730934
abhishek607694 731070 731070
akesh602495 730929 730929
akshay608604 731129 731129
aman604469 730991 730991
aman604820 731000 731000
amandeep607344 731089 731089
Anita606280 830076 830076
arjun607885 830150 830150
arjun608600 731122 731122
Arpan609317 731143 731143
Arun608909 731137 731137
ashish607090 731059 731059
ayan607868 830170 830170
Azad609171 830253 830253
bhoopen601398 730888 730888
Bikramjit609175 830261 830261
Brundabati609174 830285 830285
danis607877 830154 830154
divyanshu601399 730891 730891
Emp. ID
730934
 1) Find fill the blank given helder

Emp. ID Capital Small Letter

Manoj Singh MANOJ SINGH manoj singh
Narendra Kumar Kaushik NARENDRA KUMAR KAUSHIK narendra kumar kaushik
Sanjay Bisht SANJAY BISHT sanjay bisht
Ajay Sharma AJAY SHARMA ajay sharma
Gagandeep Sidhu GAGANDEEP SIDHU gagandeep sidhu
Paras Nassa PARAS NASSA paras nassa
Swati Sinha SWATI SINHA swati sinha
Chetak Sharma CHETAK SHARMA chetak sharma
Dipti Girotra DIPTI GIROTRA dipti girotra
Manisha Verma MANISHA VERMA manisha verma
Nikhil Kalra NIKHIL KALRA nikhil kalra
Beena Ramola BEENA RAMOLA beena ramola
Arun V Nair ARUN V NAIR arun v nair
 Example
Proper Emp. ID Capital Small Letter Proper
Manoj Singh RamU RAMU ramu Ramu
Narendra Kumar Kaushik
Sanjay Bisht
Ajay Sharma
Gagandeep Sidhu
Paras Nassa
Swati Sinha
Chetak Sharma
Dipti Girotra
Manisha Verma
Nikhil Kalra
Beena Ramola
Arun V Nair
 1) How Many Alphabet is in cell
Example
Emp. ID Alphabet Emp. ID Alphabet
Manoj Singh 11 Ramu 4
Narendra Kumar Kaushik 22
Sanjay Bisht 12
Ajay Sharma 11
Gagandeep Sidhu 15
Paras Nassa 11
Swati Sinha 11
Chetak Sharma 13
Dipti Girotra 13
Manisha Verma 13
Nikhil Kalra 12
Beena Ramola 12
Arun V Nair 11
 1) Combine Name

F.Name M.Name Combine

Manoj Singh ManojSingh
Narendra Kumar NarendraKumar
Sanjay Bisht SanjayBisht
Ajay Sharma AjaySharma
Gagandeep Sidhu GagandeepSidhu
Paras Nassa ParasNassa
Swati Sinha SwatiSinha
Chetak Sharma ChetakSharma
Dipti Girotra DiptiGirotra
Manisha Verma ManishaVerma
Nikhil Kalra NikhilKalra
Beena Ramola BeenaRamola
Arun V ArunV
Example
Answer
Narendra Kumar