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    Business Benchmark. Pre-Intermediate To Intermediate SB. BEC Preliminary (PDFDrive)

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    Hachiko Lex

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    CAMBRIDGE Business a Pre-Intermediate to Intermediate DS a Yael edule i004 Norman Whitby (CAMBRIDGE UNIVERSITY PRESS Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, Sio Paulo Cambridge University Press ‘The Edinburgh Building, Cambridge CB2 2RU, UK. wow.cambridge org Information on this tite: www: cambridge.org/9780521671170 © Cambridge University Press 2006 Ths publication isin copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without the written permission of Cambridge University Press. ist published 2006 Printed in taly by Burografiea (part of the LEGO group) A catalogue record for this publication is available from the British Library ISBN-13 978.0.821.67117-0 Student's Book BEC Preliminary Edition ISBN-10 0-521-67117-5 Student's Book BEC Preliminary Edition ISBN-13 978-0-521.67284-9 Student's Hook BULATS Edition Pre-Intermediate to Intermediate with CD-ROM ISBN-10 0-521-67284-8 Student's Book BULATS Edition Pre-Intermediate to Intermediate with CD-ROM ISBN-13 978-0-521-67285.6 Teachers Resoutce Book Pre-Intermediate to Intermediate/ Preliminary ISBN-10 0-521-67285-6 Teacher's Resource Book Pre-Intermediate to Intermediate/Preliminary ISBN-13 978-0521-67286-3 Personal Study Book PreIntermediate to Intermediate/Preliminary ISBN-10 0-521-67286-4 Personal Study Book Pre-intermediate to Intermediate/Preliminary ISBN-13 978.0-521-67287-0 Audio Cassette BEC Preliminary Eaition ISBN-10 0-521-67287-2 Audio Cassette BEC Preliminary Eaton ISBN-13 9780:521-67288-7 Audio CD BEC Preliminary Edition JSBN-10 0-521-67288-0 Audio CD BEC Preliminary Edition ISBN-13 978-0-521-67657-1 Audio Cassette BULATS Edition Pre Intermediate to Intermediate ISBN-10 0-521-67657-6 Audio Cassette BULATS Edition Pre-Intermediate to Intermediate ISBN-13 978-0-521-67658-8 Audio CD BULATS Baltion Pre-Intemediate 10 Intermediate ISBN-10 0-521-67658-4 Audio CD BULATS Edition Pre-Intermediate o Intermediate Introduction Who this book is for ‘This book is intended to be an interesting and stimulating course for lower intermediate students of Business English (Common European Framework Level B1). It provides a general Business English course both for students who hhave not yet worked in business and for people who are ‘working and have experience of business environments. Itprovides practical reading, speaking, listening and ‘writing skills for people who need English for working in ‘business. It also contains a wide range of essential business vocabulary and grammar. Forstudents who want to study for a Business English ‘qualification, this book gives you a complete preparation for the Cambridge Business English Certificate (BEC) Preliminary exam, together with a complete past BEC Preliminary paper supplied by Cambridge ESOL. What the book contains ‘The book contains the following elements: ‘+ 24.units for classroom study. These units are organised {in groups of four around a theme: company profiles, production and selling, etc. In each group of four, two of the units have a vocabulary focus and two have a grammar focus. Each unit gives training and practice in a variety of skills, These include: ~ different reading strategies for a variety of different business texts ~ listening for gist and specific information in a business context ~ writing business letters and emails = accuracy and fluency in speaking + Communication activities for role-play situations, etc. ‘+ Sample answers for writing activities. ‘+ Exam skills and Exam practice section. This section, which starts on page 113, gives you detailed guidance ‘on how to approach each BEC Preliminary exam task, the skills required and what the exam taskiis testing ‘The Exam skills pages contain exercises to build up your exam skills, The Exam practice pages contain all the questions/tasks from a past BEC Preliminary exam, supplied by Cambridge ESOL. ‘+ Fall answer key for all the exercises in this book. + Transcripts forall the listening activities in the book. Also available are: + 2audio CDs/cassettes containing a variety of recorded material and BEC exam listening tasks. * Teacher's Resource Book, containing guidance and suggestions on how to approach activities in the book, plus extra photocopiable activities to supplement the tnits inthe Student's Book. * Personal Study Book, containing activites and ‘exercises based on the vocabulary, grammar and skills covered in each unit. Itis intended as reinforcement of material you have studied in class. The Personal Study Book contains Keys to all ts exercises, so you will be able to check your answers yourself. It also contains a Word list of vocabulary from the Stucent’s Book. Introduction 3 Map of the book Unit Reading Writing | Towortina | Sranarhons day ‘swapping at work jos 2 corporate What nd ofcompary cuture | Company cuture:a conversation 3 culture ‘would sutyou?: reading and | betwesntwo employees 5 sear answoring a que; Acompany 2 cate statement | 23 Company LeiStrss:anartidean | Joseph Rowntree «business 8 fistory ‘company istry; Horaou: | studies lecture 1e-2t an arcle onthe history ofa Chinese thing company 4 Treiteret | Dasinayeurnets:an | Enahedosses Set phrases for emai and ters; 22-25 ace ‘ring eras: formal andiniral isle | 5 Desering | esuigeaemert aed | Leora io destensotonde's | Finainaiom equipment | page: Potlems wh 26-28 equipment: enalland headings on aor Processes | Warattvanartleonan | ChaneINoS:anintewiew about a andprocedures | Ausralnothing company | procuction process; Otice 20-33 Procedures: conversation Distribution | Satingyourproductabrona: | Erqung about orders and Phone messages anddelvery | anarico, iver; Chasing an oir: 3-37 telephone conversations Advertising | Desziplonsotedvetisng | Methods ofadverising: an ‘andmarketing _meder Singapore Arines.an | intrvew wh the rector ofan 38-41 azicleonthe brancingofan | advertising ogency aiine Maing ‘Making and changing appointments: ! arrangements ‘vjeemal messages and phone 42a conversations Fue intentions fang pediclons: shor tacts 2/40 tower Traveterangements: notices | Garcia radi intense } é 46-49 and short messages, Eure: : enero on tran ave! a We Hotel advertisements; Capsule | Distinquiehing potte and rude \Wrting an email or fax, accommodation | holes: aarcle onasoecal | iionaton ahote 50-83, ‘ypeotroiel 4D outarine Thinking outside thabox an | Tn coleaguee choosing a venus: office aticeonofstemesings | Awelcome speech al aconforece 557 4 Map ofthe book Speaking Vocabulary Grammar Taking about yourjob; Asking about other poops pbs 4od titles and describing jobs; Names of ‘company departments Present simple end present Continuous; Time expressions ‘Asking questions about companies Finaing and recording colocations Asking about products: past smple questions Past simple; Regular and iregular ‘verbs; Question forms ‘Discussion: now to design a website Email and websitetoms Describing obects when you don't know the name \Vocabuiary to describe objects: ‘component part, shapes, materials, uses: Office equipment; Describing problems with equipment ole pay: nteniening a company ower Verostodesenbe processes ‘The present oassive ‘ Fale-pay: makinga telephone calito a super ‘Taeohone language: completngaauiz | Modal verbs ofobtaation Describing brands and markets; Discussing cifferent advertising metiiods and advertising techriques Vocabulary to tak about advertising and ‘marketing; Language to describe cause and eiect Fole-play: making an appointment; Role-play planning sais avert Lepauage formaking appointinants Present continuous for future arrangements; wiland going 9 future forms. Yocebulay oar rave Guessing unknoemvocablary through contrast words Contrast words Describing hotels ole-pay: at the hotel reception Vocabulary to describe hotels and hotel ‘cities Discussing hoiiays and arrangements for tine of Guessing vocabulary from context ‘Comparativesand superlatives Fole-pay!lnding out about conference facies; Discussing how and where to make key decisions Map ofthe book 5 Unit Reading Listening Writing 43 Pevserina Business Network CCorversations when meeting contacts, International: anaticle someone forth ste 58-61 (44 cus! Marketing in China: an Cultural awareness: arexio q issues aticle;Dong businessin intervew; Gift-giving ia Japan:a tat 5 52-65 Finland: an extract rom @ q idebook = = - 4/45 = “Team uicing events; ‘Creating good teams: a 86-60 Kaizen: an orice presentation 46 Emerainina | Aressranrevow Business ‘writing a thank you etterto ahost clients ‘90 an aricle 70-78 47 ane Interreting bar charts stoning to startical information: statistics short extracis, Tet 18 cemesny Haima’ asecretve success: | Aprosentaton by @ compeny finances, anartce finance director 76-81 8 £/4Q imine | Stee ardite sock ‘Men's and women's investments — 80-85 ‘exchange: a web page; Short | anintenfew witn the founder ofan artcles fromthe business Investment club news; Men's and women investments: an article D0 strove ‘Smoothiedrinks:readingana | Rago interdew: the marketing | Wtingleters to express interestin a 86-89 ‘comparing two artcles;Kaido: | drector of a business support new product anartcieon funding senice 21 rina your C¥-an extract rom Letter applying for job; Letterinvtiog applications | atook; Onna racruliment 8 cancicatt for interview Letter giving 90-83 the result ofan application: Letters diving good and bad news. Poiana Preparing for aninterview: extrac rom a book aiving ‘acvico; ACivistas text: an aide Fado interview on work situations: short extracts Human resources 28 serpent ‘Advertisements fr training ‘courses; Amemo and an advert ‘360 degree teedoack-a radio nterview Fling na form; Writing an eral to book piace on a course 98-101 Genie Grcle: an arte DA sift icts Use of emails a business {Witing part ofa business report and figures report: The ight treatment ior 102-105 absontees: anaricle ‘Communication activities 106 ‘Sample answers to wring exercises 110 EXAM SKILLS AND EXAMPRACTICE 113-152 Contents of exam saction 118 Answer keys. 183 “Transcripts 168 Map ofthe book ‘Speaking Vocabulary Grammar Making srl tall; Giving timed speech to introduce | Guessing vocabulary from context Present perectand past simple ‘company Vocabulary to describe gits:verb-noun | Desoribing habits and customs collocations Discussing teams and team projects Vocabulary to describe aims and achiavemonts; Word-bulaing Discussing ways of entertaining visitors Teling a visor | Ways f descroing food ‘Countable and uncountable nouns; ‘about an event Expressions of quantity Deeariting fowres and trends \ocebulary to describe araphs and Adjectives and adverbs; Comparisons chats; Desoriong ends Discussing company information Finance vocabulary Pronouns and referance wards ole-pay: conversation witha financial adviser ‘Stocks and shares vocabulary: Guessing Lunkrenwm words rom context ‘Giving a summary ofan ertiole (Collocation sets abouttime and money | whichiwho/thatiwhere clauses Discussing what teincludeinacy Headings for CVs; Describing appicalion procedures ‘Discussing applicants fora post; Hypotnesising Employment vocabulary First and second condtonals ‘Discussing ways of giving feedback to stat ‘Sports vocabulary in business ‘Doinga sis audit; Discussing company poicies, Reported speach ‘enabsentecism Mapofthebook 7 Acknowledgements The author and pbs woul ike Lo hake folowing people for ke ‘invaluable fetack when renetingthicouse moteal- ivi Beth nd Hos ‘atttan ors Cambridge ESOL: Eline Allen, ft Sess, ache Connabeep, Php Doves Rosemary Richey Rage Sco, Thirwenlatswa, Crs Tne, ‘Bruce Waban, Julan When, De Bob Wht Th publishers woul ko ike to thal Kevin Brown Phe Reseach), Germs Wikis (Production Conair, tale Senpsoa (estan Prine Coto] ad Fe Costs (Saves tor. Recordings by James Richards t Sto AVP (sound erger: Andy By The author an plier grtefl the along for pein to ace opt mater Keno alas been psi ent de soutees ofall he ‘mated used nin sich caes the pblshers would wel seston om Ahecopright owners Text 18: vistas & Co. forex onthe history of Levi Saws. Cues of Levi Sas co. 9.20% Robes Gla Maszie for apie et ‘esting ote ea lbp Ruel Famer: Rept by persion of Forbes loa Magiine a5 Fores Global ines pa: REC Jenkins Ga, lor adopel text" hole rt lakes rm the cbse, © RG C fen & Co 28, p27 Roadsp mere cn {ov the apie ee aka om the Wei, © Road game com: 32:16 Keogh othe adaped aril ‘Sisters dei to De aca above he ex, he Suday Tins, 1 tober 200 Use ty Kind prison o lve Kegs p82: Leng and reading exercise PageWie ne othe apd xt ‘ase stm reneh Centre by uth Mar Taken ro he webs busi: pagers om © 2005 by PgeWise, ne. Use wih permission: p22 Listening and ending enti Oshcom forthe adapted orl’ Manfacing techies’ ake tom the website ww osmar co Used by permis ‘12M com pp ad-al Martin Rll an Palgrave Mscnlan othe ped et “Singpoe ines yg tiger Used by permsion of atin Rol As Ht Suatey, agave hoelan 2005; p48 Me Tae or aad aie Karo ‘cemaing the bedroek of Ang enc co-operation by Susan NaeDonal, 2 ‘i 2008p $2: Chrstpher Sheva for adaped ankle Nove tof ange a thik otf te bot anna! Tes 20 Aug! 2003. © Crise Shain 2004p Rsiness Neto Inematonsl PLC for he aps est taken irom the webate nro tea com, Urs Kind ereon: Tyla & Hance coup for shortened ad td tet a pp 7-18 Dons Sesiness in Cina waten by Tm Amb aad Monsen Wize! 2000 Bln 8 ancy Gop: ps Cel Chamber of Corner Finan for aac ext ‘Const Fina shen ro the website ht //wore oa ina fe Usd "in permison of Chaber Marktng Lp 79-80: Fant Ties for ‘Mapes aniee-a voy seve secs sb Peer Mas, 17 gst 2006 The Fail Times ined est 88: The ndpendent fr aad atk Sex an the City Syste that he female investor males mone ots han the le by Tey Ki 24 Agi 20 p87: adap ace Making or ow produ gves ine ore ey Nila Ncanack 26 June a08 The adept Nevs& ed (UR) Limits 7: Crinson Busnes or ape ext 3 Snot’, adapted et Inocont raks' p88 adap est Kal" ken from he website hit/wiesantups cow. Statupsc kp 96 Lisa Kelly or dapedariche"Then What happened, sis th test mesnage employers of atc were sen eoreChisinas, Te Guandan, 2 July 2002 Use by Kind ‘ermiedon lisa Sally p10; Ltn exer, Nout ne fo adap at -The ‘est dette stout 30 dg eel ak om te wee Ips /bumonesouees abou com.* 200 by Sta eat, Used wy permiauon af About Ine whi ene fund onthe Wed at ws abou orn, Al Fits served 0: ombllonches sin exrtives’-by Matthew Goda 12 Sopember S00, © Tes Natty Lime, ping exe. ear Bulle Phin fr the aed tet 360 degre deh fe ‘wete para 30 degretaedek com © Kam Buln Ps he, Logos lds: Fad Motor Company 208: p18: Coe-Cola Company Great a se: ©Nokla Corporation, Nokia ea regstoredrademark Nols Corporation; si:© apple Computer ocrp18 [b= ompan logs cour of Lt Suuuse fn Co; ps The Rowatect name adios repre with he Kind Derminaon of Sc das Prout Neale 9A hats Lago sey Permission af Wak pons USA apd Korba Sporting Good Oy, Hlanl 40 BML [egos by kind pereison of ashes Network iran PL: p79: ala Lig. Used by pertsion of ala PLE 8 Kalo Loo. Used by permission Ka Acknowledgements Photos over psn: Combis ‘Nan rp 28 onsock oe), 28). SH) gzam Publishing. 5 (eso linge). 70) Goad) andlor BULATS Ei nly orp) fe) and @) ‘na 0" 58) (0 and (1: ley & Tower for pp. 30G), 49; A Dicer TRIP for Gamal, 12, (a), 36), 42st $80), 78); Steve Cheam Cos fer pi) cous of taudineAuguet for p i: courtesy a Busiass Network nernational PC for pi courtey of ale Be orp Al = Corb ore), £820), 6m: nage orp: exten of Dr Cale ‘waleatecn p97): Ec Iago Aan for p78); courtesy of EME, Even Manageed & Coxe Ade Orban Antes x p74) Sian Foa/Alam op): eouron of Griz for 9.2 Ey Uo for pyri (Dane), (0) JoaFengersh/Corts tor p98: online Amy fe 1 32(): stone Amy for 9460 onlin Alay fo BI): Goopost Invernaona fr 57 Used wih ia permison; Gey tages or 030) 494). 48,5: eure of Hala PLC for 79(); Paul ay oni p30), Sinage Source Alan frp tmagestate opp 10(Rcha), SO), 7) 901) coutyy of lnocent Lid for 108); sock cos oe ‘.0(Guy), 42 lan fy Alay orp 8 Joseph Rowate ec or Pll). Repradce ty peilson a the Jost Rows Fountain, THe Thomas a wanes End, ork Yo30 SW; lon Ring/eori orp. 9: Ral Line cor for.) Tom & Ose An cay Con rp 10) eauiny ‘tmeeoltec.ak fr. 67() courtesy of Ot Lins Corporate Ents fOr OIE; Potion tre ibaey/Alany orp (0): The Powxary ‘Wt Alam tor 94); Paehsoc or pp 10(Benax), 1,66) (Baanasoe) Tot) (Corts), 1,enny (Creatas). Herre (Meio Inge) 3 (Bled) 42(H (Goodshood), 50 (Constock, (Dal Usion, 8,73 [hina (2 Petdc), 300 Bend) Primedia C250, /ALany fr [p24 ePurestoek/ Alans orp." Rete Photography forp 26; Rex Fetes foe pte, 2(4 courte of ReDeepMeuraittgh. ck Wo. 6710): antsy a Raiparercaco fo p27; Pre Sulouns/Corbls 9.180 Stic Yar Planer © Aas Li for .42(backroun) Duncan Soran fe 201); etek nage Paln/Aluny for); Supetstor for 300,36 he Dey elegrph Matin Pope for. 87: UK Stock Images for p10 (Kev), 308. Atamy for 9.220 fe Zaruba/ Corbis or. Mustrations| ‘Tim Olver forthe usratons on p.28, 3, 7 and (HC Eon only) p13 or (he tax machine; p21 (BEC Eon ony] Cambie ESOL ft he chat ‘Methods bt Recrlment ar MeL (HE alton ony) p10 fo a8 raph .133 or {he lin raph ad ie chat and (GULATS Egon oxy) p17 falls Moerauons Sida bar dass p.18 oral ine apis 3; The Bonar fortes rps Nee sale ard eto eit’? Aug 200, ‘Werle evens {hark share, 2008, 25 Sepemiber 208 ‘ropes ice a 25 ptember 208 ‘The eonomiet Newspaper Unie: p02: OECD Kr ga 4 Ava now. ‘work ox pte inferences forthe eae 20001 2003: apie ftom Tate “veage anal hour actual worked per aso in eplovimen ‘OECD Enponnen uae 2004 Eon, QED, 24 02" Gran Thornton Tovenational fr gap Perentage of corporis wh have women neon management in detent cones: gues aon om Gran Thon Inventions sera ins Se) (B08 208). \agrantrntnos eam. 2004 Gran orator aernstionl Al igs Reserve p 102: BN Publishing Group for graph Pesentge of he tot ‘Mork who ook least ne yaork ic to sik he previous 12 Imonths tne Litopeon che: Aled do eaal and Exar Metsne, OEM 24; 6887 69- Reproduee with permsion fom the BN bling Group. very ft as been mace to uae the epg hess sh weapon ‘vance or any unientonal omsions, We woul be please onset he porate ackooedgewent in any aubeequcn en of he plication Photo veseareh: Kevin Bown 2 aout: Ha Led eng by ave coats torial manager Charette Adis Sie coms geo aly Seay What is Business English? ‘As the global economy grows, companies from diferent countries increasingly have to work, trade and communicate with each other. English is often the Janguage used for this communication, not just between native speakers of English but hetween business people ‘who do not speak each other's language, but speak English asa foreign language. Business English therefore helps business people worldwide to be able to trade and work together. Business English includes: * the vocabulary which business people use the particular language skills which they require in order to do business in English + the ability o read about and discuss top interest to business people, general Business vocabulary Business English vocabulary isthe words and phrases which allow business people to communicate about general business matters, Within Business English, is possible to specialise much further, for example English for Banking, English for Marketing or English fr Finance Business English is less specialised than this an tres to cover the main general needs of business rather thaa the very technical specialisations. Other titles of interest from Cambridge University Press: Business Vocabulary in Use Intermediate BEC Preliminary Practice tests Language skills useful for business These include being able to: ‘© listen and speak during normal business activities such, as interviews, meetings, telephone conversations or negotiations: ‘+ read business letters, emails, reports, articles, information on the Internet, etc ‘+ write for business purposes (examples of business: ‘writing are reports, leters, emails and proposals) Grammar Correct grammatical expression is becoming more and, ‘more important for successful business communication in English, The quality of a company’s and a business person's communications is increasingly seen as a reflection of the quality of the company, its products or services and the work of its employees, Business topics Business people are generally interested in business-related topies, and Business English allows them to read about and discuss these topics in English, They can read what is being written in the business sections of newspapers; they can tead and discuss the latest ideas coming from international business schools, This allows them to keep up to date with the latest trends, business techniques, innovations and developments in the business world. Cambridge Learner's Dictionary ean Whatis Business English? 9 ‘Ym Jenny, 'm J responsible for ‘recruitment and issues to dowith staffwettare.” Getting started 1. Read the introductions and write the correct first names on the organigram below. “Myname’s Leila, Myjob isto make ute thatthe ‘companys producing what people wantto buy” “Ym Kevin, Ihave general responsibilty forthe entire company, Lrepresentthe company inthe financial community andthe business world’ “Ym Richard. }do the bookkeeping H} andthe payrall’ “Ym Bernard, min charge ofthe people who sell our products, 'm Gamal.t'm responsible for ‘money planning 4. Kes... Thompson ‘Managing Director "wy name's Diane. Ymesponsibe for the whole company winan Kevin's not here. ‘nay name's Beverloy. My area ofresponsibilty is finding and testing coutneye products Bi Drow ‘Assistant Managing Director Yates 4 Asad 5 Smith Sales Director Finance Director Marketing Director cae Green Taseneenen TANGY 8 Laporte Research andDevelopmentManager Human ResourcesManager Production Manager ome Roy Accountant. 10 The working day 2 ‘Ifyou are working, tell your partner about your job. lf you are still studying, think about someone youknow and tell your partner about Useful language theirjob, using the phrases in the Useful language box. Geeeraer be Imresponsile for Company departments Myod reopens 10 Imincharge ot Vocabulary ony Look at the list of departments in a company (a-h) and read people's situations (1-6) Peon below. Decide which department each person should ask to speak to when phoning a,beponnel Accounts the company. There are more departments than you need. Technical support 1. MrMitchellis a marketing executive who has eceved several complaints from ose customers about faulty goods. 4. easier 2. MrDaviesisa consultant who thinks he has not ben paid fo an invoice cnnatctne 3. MrFiner has just received the reelis of some laboratory tests on a possible new ayia product development 4 Ma Slater is a sales execative wo is interested in working forthe compan: nmeadaeten 5. Ms Evans works inthe company as a secretary and she asa problem with her computer. 6 Mr Martin is a retailer who is interested in stocking the company's products, Personal assistants Listening 1. Many busy people have a personal assistant or ‘PA’. Work in paits and make alist of at least three things you think a PA does. 2 You are going to hear an interview with a PA who works for the director of a TV channel. Which of the following do you think could be part of her job? answering letters 1 making coffee Oo / booking flights (1) prioritising appointments a < booking train tickets [1 taking notes in meetings Bo co-ordinating special events [1] takingphone calls Oo looking up information welcoming visitors a £23 Liston to the first part of the interview to see if you were right. 4 Read the following questions (1-6) and match them with correct reply (a-f What kindof amoaphere do you work nt 2 Organisation ithe most important tin What do you like best about your job? aaa a You can be under a lot of pressure (o meet deadlines. 1 2 3. And what do you like least? It’s very busy 4 Do you have a good working relationship with your boss? d_Yes, we geton very well 5. What kind of qualities do you think a PA needs? Being aPA isa valuable career, 6 Doyou have any words of encouragement for anyone £ The people work with who is thinking of becoming a PA? {25 Listen tothe rest ofthe interview and check your Talking point answers. Work in pairs. Choose four questions from the interview to ask your partner about their job. Theworkingday 11 Changing places Reading Reality TVs wher real people are filmed in different situations. One example s Big Bother where a group of people who do not know each other have to live together inthe same house 1 Discuss these questions in small groups. * Do you know any other examples of realty TV? What do you think of 1? 2 Read the article below quickly, without using a dictionary, to get a general understanding of what it is about. This is called skimming and is very useful in ‘work environment when you have a let of text to read. After you have skimmed the text, you can decide if you are interested in reading any parts of it in more detail, 3. When you have skimmed the text and clecided which ‘sentences or paragraphs you would like to read, again in more detail, you need to be able find them quickly. Looking through a text for the key words. which you are interested ins called scanning. ‘The text Changing Places has four paragraphs. Scan the text and write the paragraph numbers which talk. about the following. Paragraph(s) + Donald Eisner + Alex Jennings Both men 4 Scan the text again to sce if the following statements are true or false. For each statement, you will need to check two paragraphs. Donald Eisner 1 He comes from a rich family, 2. He can cook pancakes. 3. Inthe programme, he successfully cleans rooms up 10 his company’s required standards. 4 Heis thinking of making a different person responsible for ordering te cleaning materials. CHANGING PLACES 4 Mony critics dislike reality TV but one show whieh has received very favouroble reviews is Changing Ploces. The ‘main idea is simple. Toke the ChieF Executive Officer of | ‘compory and put him or herin the position oF one of the company low-end workers. 2 Donald Eisner is the CEO of the Absolon chain of hotels in Australia, His family have been hotel owners for {three generations and are one of the wealthiest in the Australian hotel industry In the programme, we see Donale Eisner working oso bellboy, cook ond cleaner while supervisors monitor his performance, noting any tmistokes. He has some triumphs, itis true, Inthe kitchen, he successfully cooks several pancakes, for example, ond, cos ahousekeeper, he makes the beds correctly, The rest of his housekeeping, however, is not « success, as he fils to dlean ony roams to the company’s required standards At the end of the programme, we see his supervisor taking him from room to room, pointing out his mistakes, 3 Alex Jennings runs successful choin of steak bors called Wayside Inn. He hos 0 reputation for demanding quality from his stoff, both in terms of food and service. ‘When he dranges places with some of his stlf, we see him fail a numberof tasks in the restaurant, As o waiter, he continually forgets ta ask customers hhow they want their steaks to be done ‘ond mixes up the orders completely ‘when he has to serve five tables at the same time. A few minutes later, disaster strikes when his tie becomes, caught under the drinks on o trey! The nextday, when he takes the ploce of Une cook, his supervisor makes him redo several ofthe steaks, ‘4 Now thot their experience is over, crete EOs thinking of rekingory Alt changes? The answer is that they already have, “We have carried out several dranges, like sorting the knives forks and spoons, to make it easier forthe person who woshes the dishes," soys Mr Jennings. “We'e also redesigning the staff uniforms.” MrEisner found the experience even more of a shock. Heis not only making changes in his hotels, ike the policy on who orders new supplies of leaning ‘materials buthe also wants to create a Changing Places day ot oll Absalon Hotels so thot al senior ‘management con go through a similar process. 42. Theworking day 5 He would not like other senior executives to work as cooks and cleaners, ‘Alex Jennings 6. He believes quality is important in his restaurants, 7. He has good skills as a waiter, 8 He is making changes to the uniforms that staff wear, 5 Discuss these questions in small groups. ‘© What do you think about having a Changing Places day? ‘© Would it be a good idea in your company or place of study? Grammar workshop Present simple and present continuous a You use the present simple total about habits and things that are always or usually true. Alex Jennings runs a chain of steak bars {He does this as pat of everyday life) Question: Does fe run a chain of steak bars? Negative: He doesn’t run a chain of steak bas. 1 You use the present continuous o talk about things which are tue only inthis period of time, ora process which is not completed They are redesigning the staff uniforms. (This is true only in this period of time.) Question: Ave they redesigning the staff uniforms? Negative: They aren't redesigning the staff uniforms, (Formed with am/is/are + redesigning /making, etc) the time phrases in the box below into two. groups to show if they are used with the present simple of the present continuous. always atthemoment at this moment in time curently @verymorth every week generally aew never often sometimes this month today this week twica amonth wetally Present simple Present continuous usually | now Note: Some verbs are not usually used in the continuous because they talk about states, not actions eg. want, he likes, we know, Ibelieve, 1think, she prefers, they understand, et. 2. Complete this interview with Donald Eisner by Putting the verbs in brackets into the correct form, using elther the present simple or the present continuous. Sometimes you need to use the ‘question or negative form. Interviewer So, now you've experienced workin al these different hotel jobs. Which job 1

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