C224e All Solutions

SSD
SUPPORT SOLUTIONS
bizhub C224e ALL ACTIVE SOLUTIONS
May 2022
Legal Notice
This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS
PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR APARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW
AND NCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE
LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, AND
CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
©2022 Konica Minolta Business Solutions U.S.A., Inc
SSD Knowledge Base
All Solutions By Model
bizhub C224e Printed May 2022
Page 2 of 611
Table of Contents
CE301/CE304/C4091 is indicated and MFP locks up (freezes)
C255X Error Message or Light Density.
FA14
FS534, abnormal noise followed by a C1105 error code.
C3722 error code
FS534/FS534SD, Jam code 7223
J9902
CB152
Error 9900 when using a Jamex device
Jam code 6607 when using the DF701.
Communication "error 404" when attempting to register the MFP with eCopy™ Admin. Manager
C3201 error code
CD010 and abort code CFDxx.
Caution when installing the SC508 Security Kit
Prism ScanPath "Failed to get application list" message when accessing MFP.
MFP paring via QR Code using PageScope Mobile (Apple or Android)
Cannot set FAX Cover Sheet on the FAX Transmission Popup of Microsoft® Windows 64bit fax
drivers.
NMCI and NetApp Support for US NAVY
Login error 12 during initialization when adding MFP to the Equitrac© server.
Some PCL fonts are not rendered correctly.
A blank page is printed in between each page of custom PCL print data stream.
Custom PCL Media tray calls do not work
FS534/FS534SD, Jam codes 7216 and 7218 or misaligned paper in the exit tray when
copying/printing.
MFP does not rip and print, waits to spool entire job before printing
Scan to eMail does not work (nonstandard SMTP ports used)
Machine stuck at hourglass/KM screen; operation panel appears to be locked up. Error codes may
be indicated.
Abnormal noise.
Distorted or missing graphics when using eCopy ShareScan 5.1
©2022 Konica Minolta Business Solutions U.S.A., Inc Page 2 of 611
SSD Knowledge Base
Page 3 of 611
Table of Contents (cont.)
Stapler Unit broken at install
Failure to Authenticate
Unable to access the address book or authentication in PageScope Data Administrator
Unable to change settings.
Banner page from AS/400 not printing.
DF624/DF701, "Now scanning originals" message
Contextless LDAP authentication for Novell(R) OES.
Control panel is blacked out after it is touched if PC print is executed in Power Save Mode and the
panel displays a warning message.
Duplexed page(s) rotated when using prepunched or letter head paper.
Print jobs do not duplex
NFC Tag Sticker connection with PageScope Mobile (Android)
Unable to access user settings or address book in PageScope Data Administrator
Twain driver is not working on Windows 2008R2
"Device busy, cannot begin scan" message
Unable to view address book in PageScope My Panel Manager
PageScope Authentication Manager PrintWithoutPassword drivers.
Reset Administrator Password is not available from PageScope Web Connection (PSWC) browser
Toner Coverage/Gas Gage support.
Integrated eCopy™ 5.xx prerequisites.
"Failed, OPEN API Failed to connect" message.
DF624/DF701, incorrect paper size detection.
DF624/DF701, Originals cannot be loaded in the document feeder.
Setting up and using Audit Logs
Which options are supported for DHCP.
DF701 compatibility
LDAP Search and Advanced Search attributes definition
iOption deactivation procedure
After installing firmware version C8, upon entering Administrator mode, message is displayed
Allowing acquisition of machine usage information
SSD Knowledge Base
Page 4 of 611
Which engines have the Heartbeat disabled automatically for the Simplex (Oneway) HTTP
communication to bizhub vCare\CSRC Server?
Engine Data Backup
Access denied due to unauthorized access. This authentication is invalid now.
PageScope Mobile specifications
Deactivate in LMS not performed and MFP unavailable
iOption compatibility
PageScope Mobile compatibility
FK511 compatibility and differences
Mopria Print Services
Authentication Device Tool for OMNIKEY® 5427CK Reader
Blank page removal does not remove the blank page on duplexed jobs.
When using I/F Vendor mode machine slows to 1/2 speed when pulling paper from Tray 3 or Tray
4.
Left edge of print cut off
Twain driver ADF speed slow with Mixed Originals Same Width
FK508/FK511, OffHook is missing from the main fax screen and unable to send faxes.
Font size when printing from SAP are smaller then before
White characters is printed on black characters
Barcode Font is not scaling
Image on Edge is Deleted only when enabling the A4/A3<>LTR/LGR Auto Switch
Destination device is not supported
Abnormal faint buzzing/crackling noise.
Abort code CF907 and/or error code C6756
Double login when printing from external USB stick.
Fax rotates images when transmitting (TX)
MFP may not come out of Sleep mode or lock up (freeze) when coming out of Sleep mode.
Troubleshooting Dog Eared Copies
Operation panel locks up.
Determining if an MFP Board (MFPB) has been repaired or cleansed.
Unable to duplex print all workbook sheets in an Excel document.
SSD Knowledge Base
Page 5 of 611
After unregistering MFP from NSI AutoStore, the MFP is reregistered
MFP does not send multipage scans (faxing) to Faxpress or RightFax®.
Logo doesn't print properly
Keyboard Wedge (Keyboard Emulation) Mode for AU205H(Omnikey 5427CK)
MAC 10.10 driver 1sided and Gray Scale Default Setting
Power Consumption in Sleep Mode button is missing
How to keep the MFP from using SSL 3.0
CC180 error without Authentication Unit installed.
CE30x error code
Multifunction Network Faxing features.
Konica Minolta SAP certified MFP/printer device types.
UK208/UK212 Wireless LAN Function Specification
USB card reader Loadable device driver reference list
FS533, 7270 jam code
Unable to add destination addresses
How to install the Unicode Font data after activating the LK107.
Driver Packaging Utility 2.6 SSD_31
Image Log Transfer Failure
DF701/DF702, error code C6001 or C6002.
Orientation is incorrect and image is shrunk, ADF pauses between pages
No Card Data to decode
DF624, C8107 occurs when scanning or copying
How to Password protect user settings
New MFP Board for ISO15408 (IT Security)
Intermittently locking up
When error codes are emailed, time stamp is off by 1 hour during Day Light Savings Time (DST).
Remote Deployment Tool (RDT) 1.1 Distributor System Administrator Restrictions/Limitations
Operation panel slow to respond (MFP freezes)
CE301 (0xB192) occurred when engine processes divided communication files from bizhub vCare
(CSRC) WebDAV server.
SSD Knowledge Base
Page 6 of 611
Using the Reset Tool
Remote Deployment Tools Overview
Remote Deployment Tools (RDT) Benefits and Use Scenarios
Firmware upgrade AU205H (OMNIKEY 5427CK)
E301 (CE301) error code for Scan to SMB jobs with Domainbased DFS Namespace in the file
path.
How to Configure a ELATEC TWN4 Card Reader to work with PaperCut 16.3
How to Configure a RF IDeas Ethernet 241 Card Reader to work with PaperCut 16.3
How to set the fax confirmation page to print from a specific tray.
When printing, vertical or diagonal digital lines on colors.
TT001F
OpenApi applications are locking up panel
Konica Minolta Driver printing preferences and device option settings are not carried to client PC
from a Citrix environment.
Incorrect print output when sending raw (Nondriver based) PostScript print data.
When printing from Cerner, there is no output
How to install OCR Data fonts
Support Information for Mobile Printing
Squeaking noise Relay Unit RU513 for the FS534 FS537
Dropbox Connector Compatibility
Using the SysLog capture procedure when frequently experiencing an error or jam code.
Blurry copies prints and internal pages, color registration problem
"Offset" function fails with the FS534 Finisher
Why is the SSD Pattern Check in SelfDiagnostics showing "NG"?
bizhub Remote Access
Jam code 9908 J9908 9908 FS533 Finisher
AU211P, Scan to SMB v2 is not working
uneven background spots dots mottled starry image
White lines ghosting offset blurry enlarged main scan direction
When printing from a newly installed EFI™ application through a Windows® print server to the
MFP, the machine does not react. No blinking data lights.
How to select types of Status Notification Alerts?
SSD Knowledge Base
Page 7 of 611
T82/ T83 T82 T83 Fax errors North America
Abort code CFA14, no display and/or erratic operation.
MFP freezes during Loadable Driver (CAC/PIV) installation.
Developer loss, developer pulling from Developing units
When printing a specific PDF file using Direct Print, an error page is outputted
Scan to SMB fails after installing Microsoft security patches KB3161949 and KB3151949
3002 error code after configuring MFP to communicate with bizhub vCare and Remote Panel
solution
.FS535, jamming in the finisher 7101.
Login Failed with error 9 Device is locked
Panel Customize Tool
UK208 and UK212 Wireless LAN Specification
RDT System Administrator Specifications and Administrator Guide
Mobililty solutions
Blurry copy, background trail edge, off the glass only
Unable to run Gradation, amber start button
ScantoSMB 2.0, WannaCry, WannaCrypt Ransomware
Fiery® Command WorkStation™ (CWS) 6 supported controllers.
Twain driver Letter scanning copying pauses
White spots on copies and prints
PC410, C0210 or C0214 error codes as well as paper misfeeding and jamming.
Jam code 3003
ID cards can not be registered or are duplicate.
Noise Humming Buzzing Sound DC Power Supply DCPS DCPU
CDC00
External Apps button greyed out
MFP spools entire job before printing
TX Fax and Confirmation page rotated, reduced. Header and body are 90 degrees apart.
Light output on rear side.
Df701 Intermittently reduces originals, digital lines in Mixed Original Mode only
SSD Knowledge Base
Page 8 of 611
Spots speckles dots mottled density background
Default to email when pressing fax/scan
Digital color white black lines squares CFCF3 code
Direct Input Screen does not show Scan Tab option.
How to disable sleep mode?
Can't print,
Barcode Support for the LK106
"MFP=NG" message
Unable to install AU211P CAC/PIV Loadable Device Driver (Windows® 10)
Scan to Email using Microsoft® Office 365™
Previous files of the same name are deleted when scanning to folder or scanning to email.
“This is invalid External Memory” message during firmware update.
JS506, C1182
The toner level (Gas Gage in bizhub vCare\ CSRC ‘CS Remote Care’) fluctuates from proper level
to zero.
Security concerns regarding Apache struts vulnerability with KM MFP's.
Excessive paper curl or possible jamming
"Preparing scan/fax/user box" message when scanning.
Enabling multi job for Printing and Faxing or Scanning in Vendor mode.
CAC/PIV setup
Installing and setting up a UK208 (Wireless LAN Upgrade Kit)
Cerner® compatibility.
Troubleshooting Guide
AU205H Omnikey 5427CK set up procedure
Keyboard Wedge Supported Models
How to Setup and use AirPrint
FS534, paper sizes not supported for exiting to the main tray.
Tray 3 can’t be used, LCT is currently not available
FTP Scanning on a MAC OS X 10.13
Google Cloud Printing
SSD Knowledge Base
Page 9 of 611
TX result report doesn't include fax image
Skewing out of tray one only.
Jam in Exit Unit when Duplexing
Are you able to copy in color on transparency?
The reserve job function is not available when a key counter or Vendor 2 mode is enabled.
Initial Operation During the MFP Start Up
How to disable the "Change Settings or Finish" message.
FS534/FS534SD/FS535, C1105 or C1144
How to change the default screen to appear after reset.
An error was encountered while attempting a connection with the Core Accounting Server (CAS).
(Authentication) An error occurred when connecting to the print server
Jam codes 2001, 2002, 2021, 2022 or 9901 when feeding from Paper Feed Cabinet
FS533, jam code 7221.
LDAP Advance search
AU205H, (OMNIKEY 5427CK) with Keyboard Wedge LDD beeps with card swipe but does not
perform authentication
RF Ideas RDR80581AKU with Keyboard Wedge LDD beeps with card swipe but does not perform
authentication
Panel does not close on embedded application after key counter is removed
The Japanese Language appears on the display of a new, unboxed, MFP
Supported USB drives
OpenAPI application screen does not close when removing Key Counter
Konica Minolta Mobile Print v1.0
How to confirm the content in a log capture is correct?
MFP Log Acquisition Tool
Self Diagnostic Function
C9403
How to disable the engine’s Remote Panel web page password.
Fax result code of 'Reset Modes'
Replacing the MFPB and PRCB
SMB Support
SSD Knowledge Base
Page 10 of 611
Changing paper media type on an MFP
Wireless LAN Function Specification
RU513, jam code 7542 or 7543
Updating the SSD board
How to enable Next Job Reservation
CC180
Forward TX Setting missing
Unable to Scan to SMB after Microsoft® Windows® Update
Logout Confirmation Screen display setting information using External Authentication
Printing with banner paper from the Macintosh® OS X Maverick 10.9 system
Disable SNMP v1/v2 without showing the Printer Offline
When printing from [Print (Ctrl + P)] from Google Chrome, the content set in the print settings of
the printer driver is not linked to Google Chrome
How to lock out Scan/Fax mode in Key Counter mode
When printing and scanning 300 copies MFP fails to complete print job.
MFP does not recognize the finisher
How to calibrate the touch screen
When printed from Windows Photo Viewer, the settings entered in "Printing Preferences" under
"Devices and Printers" would not be reflected.
Username and Password Dialog Boxes missing from One Touch
Jamming or blank pages when printing from Microsoft® Publisher
How to install the scanner cable.
Intermittently MFP is unresponsive after several print jobs are sent to the machine
Blank page suppression using the Twain driver
How do I set the machine to warn when Waste disposal tank is near full?
How to capture screenshots directly from an MFP panel
How to setup 802.1x EAPPEAP and EAPTLS.
Print reports: configuration, demo page, all font lists and prints from USB are light.
PSWC does not respond after RDT distribution of SSL settings
How many pages can be scanned as one job?
SSD Knowledge Base
Page 11 of 611
IC Card to Active Directory Authentication using LDAP Authentication [AU205H(Omnikey
5427CK)] from the MFP
Saving the Management List to a USB drive.
UK208_Wireless LAN Specification
Recommended USB Flash Drive
Users are not able to add onetouch destinations
Printed image cutting off at edges
"Exceeded the max number of addresses allowed for broadcasting" Error Message
Tray 1 or Tray 2 empty message
How to Download Print Capture Files Via FTP
PDF Printing gibberish
Please enter serial number notification
Intermittent Dog Ears From Cassette Tray
CC180 followed by CD261
T90 fax error
How to set priority screen when using account track
How is First Copy Out Time (FCOT) determined?
Unable to connect to the network
The New or Register button to create a new program does not show
"Time Adjust Not Successful" message
FS534, Remove paper from output tray when receiving a print job.
Not able to export the address book
Secure print job not showing in job list
Postscript barcode fonts do not print
Changing the Administrator Password in Utility Mode and from PageScope Web Connection
Exporting/Importing data from one MFP to another
Setup Wireless Only connection on the 4 & 8 series MFPs
Error 32 Forward TX Error
Default the subject line information when scanning to email
"Printers cannot be detected, please check port settings" message
SSD Knowledge Base
Page 12 of 611
FK511, CB116 when receiving a fax
SNMP v3 passwords do not match error
Server Connection Error 16713768
Fax Confirmation Report (Paper Tray Setting)
"Output Method" and "Layout / Finish" are no longer displayed (macOS)
How to print HDD Sanitation Report (Overwrite All Data) on bizhub 4 and bizhub 4e series
How to View Firmware Version and Function Level without CE Login
How to Create Custom Headers and Footers for Copy Jobs
Recommended Fax Settings
When a PDF document is displayed on Google Chrome and printed using the PCL driver, PCL XL
error occurs and printing is not successful
Pressing the Start key 2 to 5 times during scanning the machine becomes unresponsive.
When using User Authentication/Account Track, print job fails to print.
When executing "Overwrite & Print Report" at the MFP where the consumable life is overdue, the
report cannot be printed.
"TPM Chip has been changed Initialize TPM settings" message
Deploying Authenticode signed print drivers to a Windows® domain
Remote Panel error when accessing from a browser
USB thumb drive does not work with 4,4e,8,8e or i Series
How to add header/footer to Copy jobs
CE Password Reset procedure
Changing the SNMP v1/v2 Read Community Name
Error 32 when using scan to email
Print Controller Quick Reference
"HDD Data Backup Failed" message
Slow to print PDF documents from Preview/Safari on Macintosh® (MAC 10.14)
FS534. Finisher firmware fails with NG when installing firmware
Intermittent 3201, 325 and 3003 jam codes
Colors on the Operation Panel Are Inverted
Faxes not being sent or received and no errors displayed
AU205H (OMNIKEY 5427CK): Configuring a DESFire Card
SSD Knowledge Base
Page 13 of 611
Remove bizhub MarketPlace screensaver after installing
Print fax reports and other reports from a different tray
Creating a Virtual Printer to Transfer Data
The Data light (LED) is always solid blue on MFPs with Fax kit installed
Save changes made to the copy screen as default
"No Server is Registered Contact Administrator" message
Broadcasting Number is Limited
Fax Screen remains after dialing number
Unable to send faxes from Line 2
CC164 after replacing the MFP Board
Jobs not printing, MFP freezes
Extra blank page printing at the end of job from AS/400
Fax selections and Off Hook button are missing
Intermittent skewing or dog earing occurs feeding from any tray
Nack Error 29 when attempting to push authentication with Equitrac
Colors appear inverted on on MFP Operation Panel
How to Clean the Air Ducts of Toner Contamination
FS534/FS534SD, fold not aligned properly
Template selection screen not displayed in PageScope Data Administrator
3201 jam code occurs with a JS506 installed
Transmit confirmation reports for Scan to Email
How to see error code when message "Internal Error has Occured" displays
Cyan copies or prints are light/washed out
Bypass the administrator password when in vendor mode
Unlock the Administrator password
The Demo page is printing B&W only
"Set up Gmail with 2factor authentication for email scanning"
"Preparing Security/External Document" message
FS533, "Please remove paper from exit tray" message
Premature Failure of Image Unit /Developer Unit
SSD Knowledge Base
Page 14 of 611
"Replace Transfer Roller Unit" message does not clear replacement.
User box option missing
PageScope Web Connection login failure
C6104
Faded copies in duplex mode
Fax to an IP address
CE201
DF701, Lines when scanning or copying
Account track window not displaying when printing from Microsoft® Edge browser.
503 service unavailable
If the warning of Toner empty occurs on the MFP while the Web browser application is in use, a
user cannot login.
bizhub Remote Access v3.1.1
How to Enable and Access Remote Panel
How to Configure Jamex/CoinOp to Allow Printing
Screen is not locked out when Public User is enabled with Vendor mode.
Impact of enabling LDAP Signing and LDAP Channel Binding (ADV190023) with Active Directory
LU204, 2002 jam code
Print output of Excel workbook differs depending on generation of the native driver
C4091
Garbled output may occur when printing with Universal V4 PCL driver
MFP Log Acquisition Tool version 2.03
Background on edge and or faded image
LDAP Check Connection
C2551, C2553, C2555, C2557 error codes
MFP stuck at 5 pillars
MFP NG and will not load MFP controller firmware after replacing MFPB.
Wrong timestamp (time stamp) when scanning to email Office 365 (Microsoft Outlook)
SMB 3.0 support on bizhub 4/4e series
SSD Knowledge Base
Page 15 of 611
How to resolve "Input password is illegal" for Admin Mode
Account Track turns OFF intermittently for all users connected to print queue
CC15B after firmware update
CC155 after firmware update
Check if the software switches are set to factory settings on MFP
User Authentication information is saved in the Excel file when default printer is using the UPD
Which Models Support AES256 Encryption Strength for Hard Drive and Printer Driver Encryption?
MTU packet size
Scanning using RightFax on bizhub 4e series
Locate the serial number on Workgroup models
Part number for the DF adjusting sheet
Copy Protection Utility Ver. 2.2.20000
Finishers Compatibility List
Printing through Windows® 2016 server locks up print spooler
Program the machine for single color copies/remove auto color
Troubleshooting a WebDAV Connection
Windows® 11, it may fail to open a scanned document
SSD Knowledge Base
Page 16 of 611
CE301/CE304/C4091 is indicated and MFP locks up (freezes)
Return to Contents
Known Error
ID: KBA01400094
Updated: 6/9/2015 7:39:00 PM
Related Products:bizhub C224e,bizhub C284e,bizhub C364e,bizhub C454e,bizhub C554e,bizhub
C654e,bizhub C754e,MFXC2280,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFX
C5580N
Error
E301,E304,C4091
Root Cause
CE301/CE304/C4091 is indicated and MFP locks up (freezes).
Workaround/Fix
CAUSE: Firmware bug.

SOLUTION: Please install firmware versions GC3A9 (nonLK) and GD3A9 (w/LK101v3 installed). The
firmware is normally available for download from One Stop Product Support. In this case, firmware for
the bizhub C454e/C554e/C654e/C754e can be downloaded from a special FTP site
(ftp://special:12345@cscsupportftp.mykonicaminolta.com bizhub_C454e_C554e and
bizhub_C654e_C754e folders). This firmware will fix the error code/freeze issue, but may create an
offset image issue when printing via the PCL driver. The offset image issue is being investigated.
Note: Please refer to attached Program Release Information prior to installing the firmware. To view a
PDF, you may need to download a free copy of Adobe Reader®.
Attachments
Doubleclick paper clip icon to view the attachment
bizhubC554eC454e_GC3A9_PRI.pdf (44.80 KB)
bizhubC754eC654e_GD3A9_PRI.pdf (44.40 KB)
bizhubC364eC284eC224e_GD3A9_PRI.pdf (50.70 KB)
bizhubC364eC284eC224e_GC3A9_PRI.pdf (49.50 KB)
SSD Knowledge Base
Page 17 of 611
CE301/CE304/C4091 is indicated and MFP locks up (freezes) (cont.)
© 2022 Konica Minolta Business Solutions U.S.A., Inc.
SSD Knowledge Base
Page 18 of 611
Return to Contents
Known Error
ID: KBA01402505
Updated: 6/9/2015 7:40:04 PM
Related Products:bizhub C224e,bizhub C284e,bizhub C364e,bizhub C454e,bizhub C554e,MFX
C2280,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Error
C255X
Root Cause
Workaround/Fix
CAUSE: Agitating Part in the Sub Hopper Assembly becomes deformed and may cause the error
message C255X or Light Density.

SOLUTION: Replace the Sub Hopper:

C454e/C554e Part Number A2XKR70611
C364e/C284e/C224e Part Number A161R71111
Serial Number Information:
C554e:A5AY012: t is going to be in effect from next product.
(The last machine number before change is applied:A5AY012000210)
C554e A5AY011: A5AY011008527 and onward
C364e:A5C1011: A5C1012000279 and onward
C364e:A5C1012: A5C1012000279 and onward
C284e: A5C2011104853 and onward
C224e: A5C4011107860 and onward
C454e S/N CutIn TBD
SSD Knowledge Base
Page 19 of 611
C255X Error Message or Light Density. (cont.)

Note: Please refer to attached steps for cleaning the tires. To view the PDF, you may need to download
a free copy of Adobe Reader®.
Attachments
KOM140925.pdf (74.60 KB)
c255x.PNG (244.30 KB)
KOM141098.pdf (75.00 KB)
SSD Knowledge Base
Page 20 of 611
FA14
Return to Contents
Known Error
ID: KBA01401998
Updated: 6/9/2015 7:40:16 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654e,bizhub
754e,bizhub C224e,bizhub C284e,bizhub C364e,bizhub C454e,bizhub C554e,bizhub C654e,bizhub
C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFX
C3680N,MFXC4580N,MFXC5580N
Error
FA14
Root Cause
FA14 error codes.
Workaround/Fix
CAUSE: Internal error.

SOLUTION: Please install firmware version G00G9 / G20G9 for LK101 (or the most current version)
to solve FA14 error codes.
Note: The firmware is available for download via the Konica Minolta One Stop.
:
SSD Knowledge Base
Page 21 of 611
Return to Contents
Known Error
ID: KBA01201111
Updated: 6/9/2015 7:40:22 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654,bizhub
654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub
C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub
C654e,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFX
C2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Error
C1105
Root Cause
Workaround/Fix
CAUSE: There can be two reasons for the abnormal noise and/or error code.
There is an excessive gap that exceeds the design specification between two parts in the finisher.
The small roller on the trailing edge of the rear gripper becomes lodged in a screw hole in the
belt housing causing the belt's teeth to skip.
SOLUTION: A FreeOfCharge Clip Kit (p/n U2261010) is available to fix the "gap issue" and a FreeOf
Charge Magnet Kit (p/n U2261060) is available for the gripper problem.
Please review and perform the installation procedures in attached revised Technical Bulletin #8484.
Notes:
1. Both FOC kits can be ordered via MyKonicaMinolta g Service g Warranty, Repair & Special
Programs g Warranty Services & Technical/FOC.
For the Clip Kit, click on KMBS Technical (FOC) & Special Programs, then click on *RA/Claim
Type: Select and look for the 8484 bulletin number.
For the Magnet Kit, click on SSD Technical Solution Claims, then click on *SSD Solution:
Select and look for this solution ID.
2. To view the attached PDF, you may need to download a free copy of Adobe Reader®.
Attachments
8484.pdf (2.10 MB)
SSD Knowledge Base
Page 22 of 611
FS534, abnormal noise followed by a C1105 error code. (cont.)
SSD Knowledge Base
Page 23 of 611
C3722 error code
Return to Contents
Known Error
ID: KBA01200572
Updated: 6/9/2015 7:41:51 PM
Error
C3722
Root Cause
C3722 is indicated even after fuser is replaced. Error code may occur after removing a jam from the
fuser.
Workaround/Fix
PROBABLE CAUSES:
1. Normally, the Heating Roller Thermistor would generate the code and the fusing
unit would need to be replaced. In this case, the PRCB has failed.
Replace the PRCB.
PRCB PART NUMBER
A161H00108 for bizhub C364/C284/C224
A5C1H00102 for bizhub C364e/C284e/C224e
A61FH00101 for bizhub 364e/284e/224e
A4FJH00104 for bizhub C454
A5C0H00101 for bizhub C454e
A61EH00101 for bizhub 454e
A2XKH00104 for bizhub C554
A5AYH00101 for bizhub C554e
A61DH00101 for bizhub 554e
A2X0H00102 for bizhub C654/C754
A2X0H00S01 for bizhub C754e/C654e
A55VH00101 for bizhub 754/754e/654/654e

2. Failed IHPU or poor connection. (bizhub
C754/C754e/754/754e/C654/C654e/654/654e/C554/C554e/554e only)
Replace the IH Power Supply (p/n A2XKM40A00).

3. TH1 (Heating roller thermistor/1) or TH3 (Heating roller thermistor/3) has detected an
overtemp condition.
SSD Knowledge Base
Page 24 of 611
C3722 error code (cont.)
The fusing unit needs to be replaced.
FUSING UNIT PART NUMBER
A161R71833 for bizhub C364/C364e/364e/C284/C284e/284e/C224/C224e/224e
A4FJR70322 for bizhub C454/C454e/454e
A2XKR71033 for bizhub C554/C554e/554e
A2X0R71033 for bizhub C654/C654e/654/654e/C754/C754e/754/754e

4. If error is indicated after removing a jam from the fusing unit, a firmware update may be
necessary. (For bizhub C754/C754e/C654/C654e only)
Please install the following fiirmware which can be downloaded from One Stop Product Support.
bizhub C754/C654 version GC570 (Filename: A2X00Y0F000GC570.exe)
bizhub C754/C654 version GD570 if LK101v3 is installed (Filename: A2X00Y0F000GD570.exe)
bizhub C754e/C654e version GC183 (Filename: A2X00Y0F000GC183.exe)
bizhub C754e/C654e version GD183 if LK101v3 is installed (Filename: A2X00Y0F000GD1
83.exe)
Note: Please refer to attached Program Relaese Information prior to installing the firmware. To view a
Attachments
GD570_PRI.pdf (37.30 KB)
GC570_PRI.pdf (35.30 KB)
GD183_PRI.pdf (45.10 KB)
GC183_PRI.pdf (44.00 KB)
SSD Knowledge Base
Page 25 of 611
Return to Contents
Known Error
ID: KBA01401006
Updated: 6/9/2015 7:42:06 PM
Related Products:bizhub 224e,bizhub 224e,bizhub 284e,bizhub 284e,bizhub 364e,bizhub 364e,bizhub 454e,bizhub
454e,bizhub 554e,bizhub 554e,bizhub 654,bizhub 654,bizhub 654e,bizhub 654e,bizhub 754,bizhub 754,bizhub
754e,bizhub 754e,bizhub C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub C284,bizhub C284,bizhub
C284e,bizhub C284e,bizhub C364,bizhub C364,bizhub C364e,bizhub C364e,bizhub C454,bizhub C454,bizhub
C454e,bizhub C454e,bizhub C554,bizhub C554,bizhub C554e,bizhub C554e,bizhub C654,bizhub C654,bizhub
C654e,bizhub C654e,bizhub C754,bizhub C754,bizhub C754e,bizhub C754e,MFX3680N,MFX4580N,MFX
C2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Error
Jam code 7223
Root Cause
after removing a misfed sheet of paper from the transport section.
when feeding smaller sized paper. Abnormal noise may also be heard.
Workaround/Fix
After removing a misfed sheet of paper from the transport section
CAUSE: When a paper jam is cleared, the Sub tray exit sensor actuator is accidentally knocked loose from the
holder.

SSD Knowledge Base
Page 26 of 611
FS534/FS534SD, Jam code 7223 (cont.)

SOLUTION: Reposition the actuator in its holder.
Note:
1. There is a modified actuator (p/n A3EPPP3402) to prevent it from easily being removed from the holder.
2. Finisher serial number cutin is:
FS534 (Model A3EPWY1) S/N A3EPWY1137013 and onward
FS534SD (Model A3EPWYA) S/N A3EPWYA020095 and onward

When feeding smaller sized paper. Abnormal noise may also be heard.
CAUSE: The pulley for the Sub tray section vertical transport roller is damaged.

SOLUTION: Replace the pulley (p/n A3EPPPBB00).

SSD Knowledge Base
Page 27 of 611
J9902
Return to Contents
Known Error
ID: KBA01500412
Updated: 6/9/2015 7:42:14 PM
Error
J9902
Root Cause
J9902 occurs when printing a multiple page document with Booklet + Cover setting.
Workaround/Fix
CAUSE: Firmware anomoly.

SOLUTION: Install firmware version GC1K2 or GD1K2 (LK101v3).
Note: The firmware is available for download via One Stop Product Support.
:
SSD Knowledge Base
Page 28 of 611
CB152
Return to Contents
Known Error
ID: KBA01400476
Updated: 6/9/2015 7:42:41 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub C224e,bizhub
C284e,bizhub C364e,bizhub C454e,bizhub C554e,MFX3680N,MFX4580N,MFXC2280,MFX
C2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Error
CB152
Root Cause
CB152 after updating to firmware version C8 (LK101v3 and NonLK).
Workaround/Fix
CAUSE: Firmware bug. The "Forward Destination" setting for fax is blank. During the upgrade process
the information for this area is cleared.

SOLUTION: After upgrading to firmware version C8 (LK101v3 and NonLK), perform the following steps
as a workaround.
1. If the customer is using Fax Forward TX.
a. Check the "Forward Destination" setting.
b. Select Administrator Settings?Fax Settings?Function Settings?Forward TX Setting?Yes?Forward
Destination.
c. Set the "Forward Destination" again if it is blank
d. Please disconnect or remove the telephone line and LAN cable while checking the Forward TX
Setting.
2. If the CB152 occurs after updating firmware to C8, perform the following steps.
a. Access the Service Mode and set the optional fax board to "Unset" and reboot the MFP.
b. Set the optional fax board to "Set" and reboot the MFP again.
CAUTION: Make note of fax settings, they WILL reset back to factory settings.

Note: Firmware to address this issue is due to be released at the beginning of the second quarter.
:
SSD Knowledge Base
Page 29 of 611
Error 9900 when using a Jamex device
Return to Contents
Known Error
ID: KBA01400991
Updated: 6/9/2015 7:42:58 PM
C224e,bizhub C284e,bizhub C364e,bizhub C454e,bizhub C554e,bizhub C654e,bizhub C754e,MFX
3680N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFX
C5580N
Error
Error 9900
Root Cause
The following symptoms might also be seen.
Jamex in Bypass mode
30 sec later MFP displays "Please Insert Card"
Wait 25 sex, started scan to USB
Scan stopped @ 60 sec
MFP displays "Please Insert Card"
Jamex still indicates Staff Bypass

1 page in ADF
Pressed start @ 10 sec
ADF feed OK
PJ indicated immediately Error 9900, no paper found
1 page on glass
Pressed start @ 10 sec
Glass scan
PJ indicated immediately Error 9900, no paper found
Workaround/Fix
CAUSE: The "e" series machines require different timing than non "e" models.
SOLUTION: Contact Jamex at http://www.jamexvending.com/pages/contact for support on this issue.
SSD Knowledge Base
Page 30 of 611
Error 9900 when using a Jamex device (cont.)
:
SSD Knowledge Base
Page 31 of 611
Jam code 6607 when using the DF701.
Return to Contents
Known Error
ID: KBA01400294
Updated: 6/9/2015 7:44:11 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub
C364e,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFX
C4580N,MFXC5580N
Error
Jam code 6607
Root Cause
Jam code 6607 occurs after the original is fed in approximately 2" into the DF701.
Workaround/Fix
CAUSE: Failed PS2 sensor or broken PS2 Sensor Actuator Lever (p/n A3CFPP4X01).

SOLUTION: To troubleshoot:
1. Test PS2 sensor using Service Mode, ADF, Sensor Check, After Separate Sensor.
2. Replace the broken PS2 Sensor Actuator Lever (p/n A3CFPP4X01).

Paper Feed Drive
SSD Knowledge Base
Page 32 of 611
Jam code 6607 when using the DF701. (cont.)
SSD Knowledge Base
Page 33 of 611
Return to Contents
Known Error
ID: KBA01400419
Updated: 6/9/2015 7:44:34 PM
Related Products:bizhub C224e,bizhub C284e,bizhub C364e,MFXC2280,MFXC2880,MFXC2880N,MFX
C3680,MFXC3680N
Error
error 404
Root Cause
Workaround/Fix
CAUSE: System.Exemption error when attampting to retrieve device information.

SOLUTION: Perform the following steps to correct the "404" error.
Note: Firmware version GD1A9 or newer must be installed. The firmware is available for download via
the One Stop Product Support.
1. Select Menu
2. Select Counter
3. Select Display Keypad
4. Access service mode "Stop 00" "Stop 01"
5. If applicable enter 9272 4 times (default)
6. Select System 1
7. Select Initialization
8. Select Clear All Data
9. Power MFP OFF/ON
10. Access service mode following steps 1 through 5
11. Select System 2
12. Select HDD
13. Select Installed
14. A License Management Error message occurs
15. Access the LMS server and select ReActivate
Note: iOption is already registered to the MFP
16. Select Menu
17. Select Utility
18. Select Administrator Settings (enter 12345678)
19. Select Security Settings
20. Select Security Details
21. Select Initialize
22. Power MFP OFF/ON
23. Reenter your network settings
24. Access service mode following steps 1 through 5
SSD Knowledge Base
Page 34 of 611
Communication "error 404" when attempting to register the MFP with eCopy™ Admin. Manager (cont.)
25. Select System 2
26. Select Soft Switch Settings
27. Switch No. = 25
28. Hex Assignment = 20
29. Confirm SSDP is enabled under the Network Settings
:
SSD Knowledge Base
Page 35 of 611
C3201 error code
Return to Contents
Known Error
ID: KBA01200829
Updated: 6/9/2015 7:47:35 PM
Error
C3201
Root Cause
C3201 error during operation.
Workaround/Fix
CAUSE: Binding of fusing unit or Fusing Motor is not turning.

SOLUTION: To troubleshoot, perform the following steps in order, checking if the error reoccurs after
each has been completed.
1. Check fusing unit and confirm it is not bound up, replace as needed.
FUSING UNIT PART NUMBER
A161R71833 for bizhub C364/C364e/364e/C284/C284e/284e/C224/C224e/224e
A4FJR70322 for bizhub C454/C454e/454e
A2XKR71033 for bizhub C554/C554e/554e
A2X0R71033 for bizhub C654/C654e/654/654e/C754/C754e/754/754e

2. Replace Fusing Drive Motor.
FUSING DRIVE MOTOR PART NUMBER
A161M10200 (M3) for bizhub C364/C364e/364e/C284/C284e/284e/C224/C224e/224e
A2XKM10300 (M3) for bizhub C454/C454e/454e/C554/C554e/554e
A0P0M11500 (M30) for bizhub C654/C654e/654/654e/C754/C754e/754/754e

3. Replace PRCB.
PRCB PART NUMBER
A161H00108 for bizhub C364/C284/C224
A5C1H00102 for bizhub C364e/C284e/C224e
A61FH00101 for bizhub 364e/284e/224e
SSD Knowledge Base
Page 36 of 611
C3201 error code (cont.)
A5C0H00101 for bizhub C454e
A61EH00101 for bizhub 454e
A5AYH00101 for bizhub C554e
A61DH00101 for bizhub 554e
A2X0H00102 for bizhub C654/C754
A2X0H00S01 for bizhub C754e/C654e
A55VH00101 for bizhub 754/754e/654/654e
:
SSD Knowledge Base
Page 37 of 611
Return to Contents
Known Error
ID: KBA01300206
Updated: 6/9/2015 7:49:00 PM
Error
CD010
Root Cause
Workaround/Fix
CAUSE: Failed hard drive.

SOLUTION: Please perform the following.
1. Reseat the connectors for the HDD, DSIP board, PRCB then reseat memory modules.
2. Format the HDD.
WARNING: Formatting the hard disk will erase all data contained in it.
a. Call the Service Mode to the screen.
b. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g [HDD Format].
c. Touch [Physical Format].
d. Press the Start key to start the physical format.
e. It stops automatically when the physical format completed.
Notes
If [HDD Encryption Setting] is not set to "ON," when the physical format is completed and the main
power switch is turned OFF/ON, a message that prompts you to set an encrypting word is
displayed.
If you perform [HDD Encryption Setting], after setting an encrypting word, perform the logical
format.
f. Touch [Logical Format].
g. Press the Start key to start the logical format.
h. It stops automatically when the logical format completed.
i. Turn OFF the main power switch and turn it on again after waiting for more than 10 seconds.
3. Replace the HDD (p/n A2X0M72C00) if problem continues, then perform a logical format.
a. Call the Service Mode to the screen.
b. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g [HDD Format].
c. Touch [Logical Format].
SSD Knowledge Base
Page 38 of 611
CD010 and abort code CFDxx. (cont.)
d. Press the Start key to start the formatting sequence.
e. The sequence will be automatically terminated as it is completed.
f. Turn OFF the main power switch and turn it on again after waiting for more than 10 seconds.
:
SSD Knowledge Base
Page 39 of 611
Caution when installing the SC508 Security Kit
Return to Contents
Known Error
ID: KBA01401815
Updated: 6/9/2015 7:53:10 PM
Related Products:bizhub 224e,bizhub 224e,bizhub 284e,bizhub 284e,bizhub 364e,bizhub 364e,bizhub 454e,bizhub 454e,bizhub 554e,bizhub
554e,bizhub 654,bizhub 654,bizhub 654e,bizhub 654e,bizhub 754,bizhub 754,bizhub 754e,bizhub 754e,bizhub C224,bizhub C224,bizhub
C224e,bizhub C224e,bizhub C284,bizhub C284,bizhub C284e,bizhub C284e,bizhub C364,bizhub C364,bizhub C364e,bizhub C364e,bizhub
C454,bizhub C454,bizhub C454e,bizhub C454e,bizhub C554,bizhub C554,bizhub C554e,bizhub C554e,bizhub C654,bizhub C654,bizhub
C654e,bizhub C654e,bizhub C754,bizhub C754,bizhub C754e,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFX
C2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Error
SC508
Root Cause
After the SC508 Security Kit is installed, error code CFF0C or CFF0D is indicated or the machine does not start up. C6901 may also be
displayed.
Workaround/Fix
CAUSE: When SC508 board (DSC board) is installed, the board connector may not make full contact causing the board to fail. The board
slants and the upper connector portion of the board is not making contact.

SOLUTION: When the DSC board (SC508) is installed into the connector of the MFPB, please ensure that the board is straight until it is
completely inserted.
SSD Knowledge Base
Page 40 of 611
Caution when installing the SC508 Security Kit (cont.)

Note: Please refer to attached SC508 Installation Instructions for more detail. To view the PDF, you may need to download a free copy of
Adobe Reader®.
Attachments
SC508InstallInstr.pdf (196.60 KB)
SSD Knowledge Base
Page 41 of 611
Return to Contents
Problem Solution
ID: KBA01400430
Updated: 6/9/2015 7:54:10 PM
Problem
Solution
CAUSE: Default administrator password (1234567812345678) is 16 digits.

SOLUTION: To change the default administrator password to 8 digits, perform the following steps.
1. Press Menu
2. Press Counter
3. Press Display Keypad
4. Enter "Stop 00" "Stop 01"
5. Enter "Stop 0 Clear (C)" using the numeric keypad
6. Select Administrator Password
7. Enter New Password (8 digits) using the numeric keypad
8. Press End
SSD Knowledge Base
Page 42 of 611
Return to Contents
Problem Solution
ID: KBA01402275
Updated: 6/9/2015 7:56:01 PM
Problem
Solution
Requirements:
LK101v3
UK204
UK208

Supported Mobile Devices:
iPad iOS4.2 or higher
iPhone 3GS or higher
iPod touch 3rd Generation or later
Android 10.10 (KitKat or newer)

Application:
PageScope Mobile v4.0.0 or newer

Notes:
1. The QR Code is read faster from an Apple Mobile Device.
2. Please perform the procedures mentioned in the attached documentation.
To view the PDF, you may need to download a free copy of Adobe Reader®.
3. MFP firmware G20J6 or newer. Set software Switch No: 25 Hex Assignment 60. The firmware is
available for download via One Stop Product Support.
Attachments
MFP paring via QR Code using PageScope Mobile (Apple or Android).pdf (2.20 MB)
SSD Knowledge Base
Page 43 of 611
MFP paring via QR Code using PageScope Mobile (Apple or Android) (cont.)
SSD Knowledge Base
Page 44 of 611
Cannot set FAX Cover Sheet on the FAX Transmission Popup of Microsoft® Windows 64bit fax drivers.
Return to Contents
Problem Solution
ID: KBA01100036
Updated: 6/9/2015 7:56:29 PM
364e,bizhub 364e,bizhub 364e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 554e,bizhub 554e,bizhub
554e,bizhub 654,bizhub 654,bizhub 654,bizhub 754,bizhub 754,bizhub 754,bizhub C200,bizhub
C200,bizhub C200,bizhub C203,bizhub C203,bizhub C203,bizhub C220,bizhub C220,bizhub
C220,bizhub C224,bizhub C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub C224e,bizhub
C284,bizhub C284,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C353,bizhub C353,bizhub
C364e,bizhub C364e,bizhub C364e,bizhub C451,bizhub C451,bizhub C451,bizhub C452,bizhub
C452,bizhub C452,bizhub C454,bizhub C454,bizhub C454,bizhub C454e,bizhub C454e,bizhub
C454e,bizhub C550,bizhub C550,bizhub C550,bizhub C552,bizhub C552,bizhub C552,bizhub
C552DS,bizhub C552DS,bizhub C552DS,bizhub C554,bizhub C554,bizhub C554,bizhub C554e,bizhub
C554e,bizhub C554e,bizhub C650,bizhub C650,bizhub C650,bizhub C652,bizhub C652,bizhub
C652,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C654,bizhub C654,bizhub C654,bizhub
C654e,bizhub C654e,bizhub C654e,bizhub C754,bizhub C754,bizhub C754,bizhub C754e,bizhub
C754e,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2828,MFXC2880,MFX
C2880N,MFXC3035,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Problem
Unable to set FAX Cover Sheet on the FAX Transmission Popup of Microsoft® Windows 64bit fax
drivers.

Solution
CAUSE: This is a limitation of Microsoft® Windows WOW64 (Windows On Windows 64).
Note: WOW64 is the x86 emulator that allows 32bit Windowsbased applications to run seamlessly on
64bit Windows.

SOLUTION: Unfortunately there is no solution for this limitation. As a workaround, please set "FAX
Cover Sheet" on the Printing Preferences (Printer property) screen beforehand.

SSD Knowledge Base
Page 45 of 611
NMCI and NetApp Support for US NAVY
Return to Contents
Problem Solution
ID: KBA01500442
Updated: 6/9/2015 7:56:30 PM
Problem
CAC Setup Requirements for '4e' series MFPs for NMCI installations (US NAVY).

Note: This document can also be used for other DoD locations utilizing NetApp Network Attached
Storage devices, although the setting for Software Switch may be different. Each site will have it's own
requirements for this switch setting.

Solution
The guides for NMCI deployment are attached in the document titled:
"CAC_NetAppSupport_FW.zip"
Note: To open the file(s) using WinZip®, WinZip® must be installed. WinZip® can be downloaded from
the WinZip® website: http://www.winzip.com/ddchomea.htm. The file can either be saved to disk or
opened. It is recommended to download the ZIP and open from the local computer to view or run.

The Special Firmware is located in the One Stop Product Support page:
Select Solutions > AU211p CAC/PIV > Special Firmware.
The firmware for each series will note the following:
"Special DoD Firmware ONLY for Scan to HOME when target folder is hosted on a NetAPP NAS"

The Loadable Device Driver (LDD) for the AU211p Reader is also located in the same section on One
Stop Product Support.

For most NMCI locations, the Service Technician will only install and setup the items outlined in the
Document "Technican_NMCI_CAC_Deployment_Guide(Rev2).pdf".
Install F/W
Configure Service Mode Settings (Software Switches, Billing Mode setting, etc)
Install the AU211p Reader on the working table.

Information in the other guide titled, "NMCI_DeplyDoc.PDF" is being used by HP (NMCI) personnel to
configure the Administrator Mode settings and PSWC based settings. This guide has already been
provided to NMCI, but is included in the zip file for the Service Technician reference.

Attachments
SSD Knowledge Base
Page 46 of 611
NMCI and NetApp Support for US NAVY (cont.)
CAC_NetAppSupport_FW.zip (9.10 MB)
SSD Knowledge Base
Page 47 of 611
Return to Contents
Problem Solution
ID: KBA01400197
Updated: 6/9/2015 8:00:25 PM
Problem

Solution
CAUSE: External Application Connection is set to "No".

SOLUTION: To change External Application Connection to "Yes", perform the following steps.
1. Press Menu.
2. Press Utility.
3. Select Administrator Settings.
4. Select OpenAPI Settings.
5. Select External Application Connection.
6. Select "Yes" and press OK.
7. Exit Administrator Settings.
SSD Knowledge Base
Page 48 of 611
Login error 12 during initialization when adding MFP to the Equitrac© server. (cont.)
SSD Knowledge Base
Page 49 of 611
Return to Contents
Problem Solution
ID: KBA01400277
Updated: 6/9/2015 8:01:19 PM
Related Products:bizhub 223,bizhub 283,bizhub 363,bizhub 423,bizhub C224e,bizhub C284e,bizhub
C364e,MFXC2280,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N
Problem
Solution
CAUSE: In some cases where an abbreviated font call is in the PCL job, the previous font is not stored
and a substitute font is used.
SOLUTION: This issue is not common, but it is corrected in firmware versions GCLD6 for bizhub 423
series and G2063 for bizhub C224e series. The firmware is available from One Stop Product Support.
Note: Be sure to reference the attached Program Release Information prior to installing the firmware.
To view a PDF, you may need to download a free copy of Adobe Reader®.
Attachments
bizhub423363283223_GCLD6_PRI.pdf (35.40 KB)
bizhubC364eC284eC224e_G2063_PRI.pdf (86.00 KB)
SSD Knowledge Base
Page 50 of 611
Return to Contents
Problem Solution
ID: KBA01103807
Updated: 6/9/2015 8:01:38 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 552,bizhub 554e,bizhub
652,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C220,bizhub C224,bizhub C224e,bizhub
C280,bizhub C284,bizhub C284e,bizhub C360,bizhub C364,bizhub C364e,bizhub C452,bizhub
C454,bizhub C454e,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C652,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,IT28C6,IT36C6,IT45C6,MFX3680N,MFX
4580N,MFXC2280,MFXC2280N,MFXC2828,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFX
C4580N,MFXC5580N
Problem
Solution
CAUSE: The PCL interpreter is erroneously ejecting a blank page after each page of text due to a Form
Feed character code after each page.

SOLUTION: To correct this issue, please set Software Switch 24 to 01.
Service Mode g System 2 g Software Switch Setting g Switch No. 24
Bit Assignment 00000001
HEX Assignment 01
Note: This setting has been confirmed.
SSD Knowledge Base
Page 51 of 611
Return to Contents
Problem Solution
ID: KBA01401486
Updated: 6/9/2015 8:02:48 PM
C3680N,MFXC4580N
Problem
Solution
Cause:

There are only a few Media calls that work with our implementation PCL5e.

<ESC>&n11WdLetterhead

Using this media call, the printed is is on the back side.

<ESC>&n8WdSpecial Paper

<ESC>n11WdCustomType User1

These media call are used when setting up tray on the MFP see attached photo.

Note: Some of the setting on the Panel are not available in PCL5e, an example is Recycled Paper.

Please consult the attached chart for compatibility.

Attachments
Tray labels on MFP.jpg (991.30 KB)
MEDIA call specification.pdf (53.20 KB)
SSD Knowledge Base
Page 52 of 611
Custom PCL Media tray calls do not work (cont.)
SSD Knowledge Base
Page 53 of 611
FS534/FS534SD, Jam codes 7216 and 7218 or misaligned paper in the exit tray when copying/printing.
Return to Contents
Problem Solution
ID: KBA01400198
Updated: 6/9/2015 8:03:20 PM
454e,bizhub 454e,bizhub 554e,bizhub 554e,bizhub 654,bizhub 654,bizhub 654e,bizhub 654e,bizhub
754,bizhub 754,bizhub 754e,bizhub 754e,bizhub C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub
C284,bizhub C284,bizhub C284e,bizhub C284e,bizhub C364,bizhub C364,bizhub C364e,bizhub
C364e,bizhub C454,bizhub C454,bizhub C454e,bizhub C454e,bizhub C554,bizhub C554,bizhub
C554e,bizhub C554e,bizhub C654,bizhub C654,bizhub C654e,bizhub C654e,bizhub C754,bizhub
C754,bizhub C754e,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFX
Problem
FS534/FS534SD, Jam codes 7216 and 7218 or misaligned paper in the exit tray when
copying/printing.
Solution
PROBABLE CAUSES:
1.Paper is being incorrectly conveyed into the upper entrance pressure rollers.
Remove the mylars (p/n A3EPPP4X01 film) from the lower portion of the guide, and adhere new
mylars to the upper portion of the guide plate positioning them so that they slightly cover each of the
upper pressure rollers.
Note: Be sure to completely clean any remaining adhesive from the guide after removing the mylars.

SSD Knowledge Base
Page 54 of 611
FS534/FS534SD, Jam codes 7216 and 7218 or misaligned paper in the exit tray when copying/printing. (cont.)

2. When offset finishing the paper moves either to the front or rear position in the stacker
tray and the curl in the paper are hitting the guides.

Install mylars (p/n 20AK46120) to both the front and rear guides as outlined in the illustration below.
Note: Cut mylar to 95mm (length) and 15mm (width).

SSD Knowledge Base
Page 55 of 611
FS534/FS534SD, Jam codes 7216 and 7218 or misaligned paper in the exit tray when copying/printing. (cont.)

SSD Knowledge Base
Page 56 of 611
Return to Contents
Problem Solution
ID: KBA01402523
Updated: 6/9/2015 8:05:51 PM
654e,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub
C364e,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub
C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFX
C3680,MFXC3680N,MFXC4580N,MFXC5580N
Problem
Solution
Cause:
Finisher setting
Solution:
In the driver,
*Printer property > Printer preference > Finish tab
Paper Arrangement: Set this setting to "Prioritize Productivity".
SSD Knowledge Base
Page 57 of 611
Return to Contents
Problem Solution
ID: KBA01400965
Updated: 6/9/2015 8:06:48 PM
C5580N
Problem
Solution
Cause:
Please use Firmware version GD6A9 to correct this issue.
The new firmware is available for download via the Konica Minolta OneStop:

http://onyxweb.mykonicaminolta.com/onestopproductsupport?appMode=Internal
SSD Knowledge Base
Page 58 of 611
Machine stuck at hourglass/KM screen; operation panel appears to be locked up. Error codes may be indicated.
Return to Contents
Problem Solution
ID: KBA01200884
Updated: 6/9/2015 8:07:07 PM
Problem
After turning ON the main switch, there is a possibility of one or more of the following symptoms.
MFP does not boot up. Machine stuck at hourglass/KM screen; operation panel appears to be
locked up.
Black screen/Start key is blinking orange. Initial (warming up) function of main body works.
CD010 is indicated.
Continues to display the message(s), "Preparing Scan/Fax...", "Preparing User Box..." and CFA14
is indicated.
Solution
CAUSE: Poor SSD board connection or failed Hard Disk Drive (HDD).

SOLUTION: Please check/perform the following:
1. Power OFF the MFP then reseat memory and SSD board. Power ON to verify if issue reoccurs.
2. Power OFF the MFP; then disconnect the HDD harness. Power ON the machine which should boot,
but indicate a CFA14 error. Unset HDD in Service Mode and machine should operate normally. Replace
HDD (p/n A2X0M72C00).
SSD Knowledge Base
Page 59 of 611
Abnormal noise.
Return to Contents
Problem Solution
ID: KBA01100503
Updated: 6/9/2015 8:07:25 PM
Related Products:bizhub C220,bizhub C224,bizhub C224e,bizhub C280,bizhub C284,bizhub C284e,bizhub C360,bizhub C364,bizhub C364e,bizhub C454,bizhub
C454e,bizhub C554,bizhub C554e,MFXC2280,MFXC2828,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Problem
Abnormal chattering or grinding noise from interior of MFP (Transfer Belt Section) when copying/printing.

Solution
PROBABLE CAUSES:
1. Waste toner collecting section of transfer belt unit or waste toner pipe connecting the waste toner box are clogged with waste toner. The waste
toner pipe assembly is not correctly installed.
Check two dowels and a hook on the waste toner pipe assembly for correct positioning, and clean clogged waste toner or replace the part (p/n A0ED F360 01).
SSD Knowledge Base
Page 60 of 611
Abnormal noise. (cont.)
2. Seal on waste toner pipe has peeled off and is blocking toner flow. This results in toner being compacted and binding the drive.

Clean the area and either replace the Seal (p/n A0ED363301) or the Waste Toner Pipe (p/n A0EDF36001).

SSD Knowledge Base
Page 61 of 611
Return to Contents
Problem Solution
ID: KBA01400452
Updated: 6/9/2015 8:09:41 PM
C654e,bizhub C754,bizhub C754e,eCopy,eCopy Integrated,eCopy ShareScan,eCopy ShareScan
Elements,eCopy ShareScan Office,eCopy ShareScan Suite,MFX3680N,MFX4580N,MFXC2280,MFX
Problem
Solution
Cause:
See attachments for images of the issue.
This kind of behavior is usually due to incomplete or missing CSS Style information. Due to how the KM
device's browser works, all HTTP/HTTPS requests are done in a new connection (instead of pipelining).
In this particular case the logs show that a faulty 3DES cipher is selected by Tomcat and the device.
This cipher has an issue in the Oracle Java runtime which can't be worked around directly.
The only possible fix is to remove this cipher from the cipher suite list in the Tomcat's server.xml file.
Solution:
The resolution is to replace the server.xml on the customer's environment with the one
attached to this ticket using the following steps:
1. Stop the Apache Tomcat service.
2. Backup old server.xml in the Tomcat conf folder.
SSD Knowledge Base
Page 62 of 611
Distorted or missing graphics when using eCopy ShareScan 5.1 (cont.)
c:\Program Files (x86)\nuance\tomcat\7.0\conf
3. Replace the current server.xml with the one attached.
4. Restart Tomcat service (from the Services, or you can restart ShareScan, which will restart Tomcat
as well).
also see 10731, WebDAV scanning error, for accompanying documentation for secure connection
related issue and solutions.
Attachments
Folder navigation_Render issue (2).JPG (3.60 MB)
Fax to SMTP missing graphic normal.jpg (1,903.80 KB)
distored graphic eX1.jpg (2.10 MB)
Finish screen_Render issue.JPG (2.50 MB)
distored graphic checkbox3.jpg (2.10 MB)
Eval_ Render Issue.JPG (2.60 MB)
Processing please wait.JPG (2.10 MB)
server.xml (7.90 KB)
distored graphic checkbox1.jpg (2.10 MB)
SSD Knowledge Base
Page 63 of 611
Stapler Unit broken at install
Return to Contents
Problem Solution
ID: KBA01402009
Updated: 6/9/2015 8:10:43 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub C224,bizhub
Problem
The stapler unit looks to be disassembled and parts of it are found in the bottom of the FS533.
Solution
CAUSE: Unknown
Escalated to KMBT
This issue has been escalated to Konica Minolta Inc in Japan.
KMBS/SSD is working with partners in support and R & D in Japan to obtain a resolution for this issue
as quickly as possible. If viewing this solution via the web, please establish a ticket via either the web or
by calling the contact center at 18008255664. Once a ticket has been established an Email will be
sent when this solution is updated.
Note: For phone advisors, please attach to this solution for an automatic Email that will be sent to the
technician when this solution is updated. End the call with call code "Escalated to Japan".
NOTES:
1. Phone Advisors Please paste this solution ID into the ticket
2. Please provide the serial number of the FS533.
SSD Knowledge Base
Page 64 of 611
Return to Contents
Problem Solution
ID: KBA01500267
Updated: 6/9/2015 8:11:55 PM
Problem
Solution
Background:
The failure to Authenticate looms from DNS entries of Authentication servers shown as active, but in
fact not active at all.
This could seem like a result of the customer not mining the resources on the network when in actuality,
the incorrect DNS queries are being used my the MFP.
Cause:
The MFP fails to Authenticate because the Authentication server is not found.
Solution:
Please install the following firmware and set Dip switch 218 0x02.
This enables an field in the web interface for _sites domain under Network > TCP/IP.
Fill in the appropriate _sites name in the field (usually the Domain Name) and select OK.
SSD Knowledge Base
Page 65 of 611
Failure to Authenticate (cont.)

bizhub C754/C654 MFP Firmware GA2J6 A2X00Y0F000GA2J6.exe
bizhub 754/654 MFP Firmware GA2J6 A55V0Y0F000GA2J6.exe 3804
bizhub C554/C454/
C364/C284/C224 MFP Firmware GA2J6 A1610Y0F000GA2J6.exe a28e
bizhub C754e/C654e MFP Firmware GW4J6 A2X00Y0F000GW4J6.exe 1a81
bizhub 754e/654e MFP Firmware GW4J6 A55V0Y0F000GW4J6.exe 1bc2
bizhubC554e/C454e/C364e/
C284e/C224e MFP Firmware GW4J6 A5C10Y0F000GW4J6.exe 159c
bizhub 554e/454e/364e/
284e/224e MFP Firmware GW4J6 A61F0Y0F000GW4J6.exe 41d2

SSD Knowledge Base
Page 66 of 611
Unable to access the address book or authentication in PageScope Data Administrator
Return to Contents
Problem Solution
ID: KBA01400344
Updated: 6/9/2015 8:12:25 PM
Related Products:bizhub 200,bizhub 222,bizhub 223,bizhub 224e,bizhub 250,bizhub 282,bizhub
283,bizhub 284e,bizhub 350,bizhub 36,bizhub 360,bizhub 361,bizhub 362,bizhub 363,bizhub
364e,bizhub 40P,bizhub 42,bizhub 420,bizhub 421,bizhub 423,bizhub 454e,bizhub 501,bizhub
552,bizhub 554e,bizhub 600,bizhub 601,bizhub 652,bizhub 654,bizhub 654e,bizhub 751,bizhub
754,bizhub 754e,bizhub C200,bizhub C203,bizhub C220,bizhub C224,bizhub C224e,bizhub C250,bizhub
C250P,bizhub C252,bizhub C252P,bizhub C253,bizhub C280,bizhub C284,bizhub C284e,bizhub
C30P,bizhub C31P,bizhub C35,bizhub C351,bizhub C352,bizhub C352P,bizhub C353P,bizhub
C360,bizhub C364,bizhub C364e,bizhub C450,bizhub C450P,bizhub C451,bizhub C452,bizhub
C652,bizhub C652DS,bizhub C654,bizhub C754,IC402,IC406,magicolor 4650DN,magicolor
4650EN,magicolor 4750DN,magicolor 4750EN,magicolor 5550,magicolor 5570,magicolor
5670EN,magicolor 8650DN,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2828,MFX
C2880,MFXC2880N,MFXC3035,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N,PagePro
4650EN,PagePro 5650EN,PageScope Data Administrator
Problem
PageScope Data Administrator address book and authentication settings are grayed out.
Solution
CAUSE: Incorrect version of PageScope Data Administrator.

SOLUTION: Install PageScope Data Administrator version 4.1.24000 or newer.
Note: The latest version of PageScope Data Administrator is available via One Stop Product Support.
SSD Knowledge Base
Page 67 of 611
Unable to change settings.
Return to Contents
Problem Solution
ID: KBA01400158
Updated: 6/9/2015 8:13:16 PM
C5580N
Problem
FAX/Scan menu is defaulted and cannot be changed to COPY. COPY function appears not to be
working.
CAUTION: DO NOT attempt to use excessive force pressing COPY key or op panel may become
damaged.
Solution

bizhub_C654e_C754e folders). This firmware will fix the default FAX/Scan menu issue, but may create
an offset image issue when printing via the PCL driver. The offset image issue is being investigated.
Attachments
bizhubC364eC284eC224e_GD3A9_PRI.pdf (50.60 KB)
bizhubC364eC284eC224e_GC3A9_PRI.pdf (49.50 KB)
SSD Knowledge Base
Page 68 of 611
Unable to change settings. (cont.)
SSD Knowledge Base
Page 69 of 611
Return to Contents
Problem Solution
ID: KBA01401967
Updated: 6/9/2015 8:13:52 PM
Problem
Solution
I have escalated this issue to KMI R&D in Japan.
KMBS/SSD is working with our partners in support in Japan to obtain a resolution for this issue as
quickly as possible.
Note: If viewing this solution via the web, please establish a ticket via either the web or by calling the
SSD hotline center at 18008255664. Once a ticket has been established an Email will be sent when
the solution is updated. For phone advisors, please attach to this solution for an automatic email that
will be sent to the technician when this solution is updated. End the call with call code "escalated to
Japan".
SSD Knowledge Base
Page 70 of 611
Return to Contents
Problem Solution
ID: KBA01500443
Updated: 6/9/2015 8:14:06 PM
454e,bizhub 454e,bizhub 554e,bizhub 554e,bizhub C224,bizhub C224,bizhub C224e,bizhub
Problem
Solution
CAUSE: Connector CN44 on the Printer Control Board (PRCB) is not seated properly.

SOLUTION: Check connector CN44 on the PRCB for proper connection, and correct as necessary.
SSD Knowledge Base
Page 71 of 611
DF624/DF701, "Now scanning originals" message (cont.)
SSD Knowledge Base
Page 72 of 611
Return to Contents
Problem Solution
ID: KBA01401453
Updated: 6/9/2015 8:15:16 PM
Related Products:bizhub 223,bizhub 283,bizhub 363,bizhub 423,bizhub 552,bizhub 652,bizhub
654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C220,bizhub C224,bizhub C224e,bizhub C280,bizhub
C284,bizhub C284e,bizhub C360,bizhub C364,bizhub C364e,bizhub C452,bizhub C454,bizhub
C454e,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C652,bizhub C652DS,bizhub
C654,bizhub C654e,bizhub C754,bizhub C754e,MFXC2280,MFXC2828,MFXC2880,MFXC2880N,MFX
Problem
Previous to this firmware release, a user had to know in which container their login object existed in
order to login to the MFP. They had to use the entire context, or path, to the user's login object.
If the context or path contained many containers or organizational units, the user would have to type the
entire path to the login object, including the login name, in order to authenticate successfully to the
MFP.

Solution
Using the following firmware, a designated user with no special authority other than a normal user
(browser to the tree rights required) can be created and assigned to the MFP that will walk the
eDirectory tree and find the login object for the user that is logging in.
The following firmware and special configuration are required to employ this functionality.

bizhub C652/C552/C452 GPAC2 A0P00Y0F000GPAC2.exe
bizhub C652DS/C552DS GPAC2 A1DM0Y0F000GPAC2.exe
bizhub C360/C280/C220 GPAC2 A0ED0Y0F000GPAC2.exe

The following DIP switches are necessary to activate the features.
22 0x00: User search function to find other user's Email address
23 0x00: 0x00 = Display Email icon under Direct Input tab
0x08 = Do not display Email icon under Direct Input tab
37 0x02: Reserves button four for special LDAP tree walking to eDirectory
43 0x83: Contextless login enables and sets the From field to User ID Email address
48 0x18: Set search filter for CN as well as display Email addresses as default LDAP search result
instead of Fax numbers

bizhub 423/363/283/223 GPAC2 A1UD0Y0F000GPAC2.exe
bizhub 652/552 GP4F7 A2WU0Y0F000GP4F7.exe

SSD Knowledge Base
Page 73 of 611
Contextless LDAP authentication for Novell(R) OES. (cont.)
22 0x00: User search function to find other user's Email address
23 0x00: 0x00 = Display Email icon under Direct Input tab
0x08 = Do not display Email icon under Direct Input tab
37 0x02: Reserves button four for special LDAP tree walking to eDirectory
43 0x83: Contextless login enables and set From field to User ID Email address
48 0x18: Set search filter for CN as well as displays Email addresses as default LDAP search result
instead of Fax numbers

bizhub C224/C284/C364
bizhub C454/C554
bizhub C654/C754
bizhub C554e/C454e/C364e/C284e/C224e
bizhub C754e/C654e
bizhub 554e/454e/364e/284e/224e
bizhub 754/654

As of August 8th, 2014, Functionality is in Mass Release firmware

MFP firmware for 4e is GW3E4 and GX3E4(LK101 Version) and later.


48 0x04 Enables the short name search function

48 0x02 Set the search attribute to 'cn' automatically

Dip Switch 48 should be set to 0x06 to enable the function, the break out is for information only, both
bits are required to be enabled resulting in 0x06.

214 0x40 Sets From field to logged in user email's address

200 0x00 Enable Search List of Recipients
200 0x10 Enable Scan to Me function

Unlike the other switches, 200 is an either or, not both selection.
How you do want your results of the search delivered, in a list (multiple entries) or as a single email
address of the user that is logged in.
Notes:
1. The firmware is available via the SSD Download Selector on MyKonicaMinolta.com.
2. For more information about configuring contextless authentication, refer to the attached PDF
document. To view the PDF, you may need to download a free copy of Adobe Reader(R).
Attachments
Procedure for configuring contextless authentication via Novell Netware LDAP server.pdf (1,197.40 KB)
SSD Knowledge Base
Page 74 of 611
Contextless LDAP authentication for Novell(R) OES. (cont.)
Procedure for configuring contextless authentication via Novell Netware LDAP server Cxx4(4e).pdf (1,394.40
KB)
SSD Knowledge Base
Page 75 of 611
Control panel is blacked out after it is touched if PC print is executed in Power Save Mode and the panel displays a warning message.
Return to Contents
Problem Solution
ID: KBA01500021
Updated: 6/9/2015 8:15:34 PM
Problem
Normally, when a print job is executed in Power Save Mode (low power/sleep) the control panel is not lit.
But, if a warning is indicated, the panel lights. The panel is blacked out again if touched and will not light
after that. The symptom remains until entering Power Save Mode or main power is switched OFF/ON.
Note: The issue also occurs if:
a paper tray empties while printing and user touches the panel displaying the paper empty
warning.
a paper jam happens while printing and user just opens the front door of MFP.
Solution
CAUSE: Firmware anomaly (G20J5 or later).

SOLUTION: New Special Firmware will soon be available and a maintenance release should be
SSD Knowledge Base
Page 76 of 611
Control panel is blacked out after it is touched if PC print is executed in Power Save Mode and the panel displays a warning message. (cont.)
available by the end of January 2015.
Note: Control panel may display warning messages as follows:
The Toner Cartridge needs to be replaced.
Toner (Y, M, C or K) is low. Replace when indicated.
Install Toner Cartridge (Y, M, C or K).
Imaging Unit (Y, M, C or K) will require replacement soon.
Waste Toner Box will require replacement soon.
Fusing Unit will require replacement soon.
Transfer Roller Unit will require replacement soon.
Image Transfer Belt Unit will require replacement soon.
The Ozone Filter needs to be replaced.
The Toner Filter needs to be replaced.
Close the front door.
Replace the Staple Cartridge.
Empty the holepunch scrap box.
It is time for Preventative Maintenance services.
SSD Knowledge Base
Page 77 of 611
Duplexed page(s) rotated when using prepunched or letter head paper.
Return to Contents
Problem Solution
ID: KBA01002255
Updated: 8/9/2015 3:02:15 AM
Related Products:bizhub 223,bizhub 223,bizhub 224e,bizhub 224e,bizhub 283,bizhub 283,bizhub
284e,bizhub 284e,bizhub 363,bizhub 363,bizhub 364e,bizhub 364e,bizhub 423,bizhub 423,bizhub
454e,bizhub 454e,bizhub 654e,bizhub 654e,bizhub 754e,bizhub 754e,bizhub C203,bizhub C203,bizhub
C220,bizhub C220,bizhub C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub C250,bizhub
C284,bizhub C284,bizhub C284e,bizhub C284e,bizhub C300,bizhub C300,bizhub C351,bizhub
C550,bizhub C550,bizhub C552,bizhub C552,bizhub C552DS,bizhub C552DS,bizhub C554,bizhub
C554,bizhub C554e,bizhub C554e,bizhub C650,bizhub C650,bizhub C652,bizhub C652,bizhub
C652DS,bizhub C652DS,bizhub C654,bizhub C654,bizhub C654e,bizhub C654e,bizhub C754,bizhub
C2880,MFXC2880N,MFXC3035,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Problem
When duplexing using prepunched or letter head paper.
the last sheet is rotated so the punched holes are on the wrong side. The orientation of all other
pages is correct.
side 2 of certain pages have the holes on the wrong side.
the last page of an odd number of originals has print on the wrong side (on an even number
page, with the previous odd number page staying blank).
Solution
CAUSE: The duplex job has an odd number of printed pages (side 2 of last page is blank), or the
second side (even numbered side) of some pages in a job is blank (has no print). To have paper
orientation consistent for all pages, the machine Paper Type setting and/or printer driver preferences
settings must be changed.

SOLUTION: On the machine, set the tray with the prepunched paper as "Letterhead." In the printer
driver set the same tray as "Letterhead", then use that tray for the print jobs that require the pre
punched paper.

Example: bizhub C650 driver preferences
SSD Knowledge Base
Page 78 of 611
Duplexed page(s) rotated when using prepunched or letter head paper. (cont.)
SSD Knowledge Base
Page 79 of 611
Return to Contents
Problem Solution
ID: KBA01500032
Updated: 6/9/2015 8:16:45 PM
C5580N
Problem
Solution
Cause:
The issue came about because the print job coming to the MFP was not from a KM driver.
The Print job used a PJL command for duplexing which was not honored because the PJL commands
did not include a PJL command KMDRIVER=ON
Solution:
Please install the following firmware or higher:
[bizhub C364e/C284e/C224e]
Version. GC2G9

Version. GD2G9 (for Web browser)

[bizhub C554e/C454e]
Version. GC2G9
Version. GD2G9 (for Web browser)

[bizhub C754e/C654e]
Version. GC2H1
Version. GD2H1 (for Web browser)
SSD Knowledge Base
Page 80 of 611
Print jobs do not duplex (cont.)
SSD Knowledge Base
Page 81 of 611
Return to Contents
Problem Solution
ID: KBA01402276
Updated: 6/9/2015 8:17:00 PM
Problem
Solution
Requirements:
Android OS device that supports NFC.

The following Android OS devices have been tested and confirmed:
Samsung Galaxy Nexus (OS4.0)
Asus Nexus 7 (OS4.2/4.3)
LG Nexus 7
Google Nexus 7 Tablet
Samsung Galaxy S4 Model: SC4i545

Application:
NFC Tag Writer
PageScope Mobile v4.0.0 or newer

Recommended Tag Stickers:
SMARTRACmanufactured "NFC Bullseye NTAG216 Wet"

Note:Please follow the procedures shown in the attached documentation.
Attachments
NFC Tag Sticker connection with PageScope Mobile (Android).pdf (4.40 MB)
SSD Knowledge Base
Page 82 of 611
Return to Contents
Problem Solution
ID: KBA01400337
Updated: 6/9/2015 8:17:00 PM
364e,bizhub 40P,bizhub 42,bizhub 420,bizhub 421,bizhub 423,bizhub 454e,bizhub 500,bizhub
501,bizhub 552,bizhub 554e,bizhub 600,bizhub 601,bizhub 652,bizhub 654,bizhub 654e,bizhub
751,bizhub 754,bizhub 754e,bizhub C200,bizhub C203,bizhub C220,bizhub C224,bizhub C224e,bizhub
C250,bizhub C252,bizhub C252P,bizhub C253,bizhub C280,bizhub C284,bizhub C284e,bizhub
C300,bizhub C31P,bizhub C35,bizhub C351,bizhub C352,bizhub C352P,bizhub C353,bizhub
C353P,bizhub C35P,bizhub C360,bizhub C364,bizhub C364e,bizhub C450,bizhub C450P,bizhub
C451,bizhub C452,bizhub C454,bizhub C454e,bizhub C550,bizhub C552,bizhub C552DS,bizhub
C754e,IC402,IC406,magicolor 4650DN,magicolor 4650EN,magicolor 4750DN,magicolor
4750EN,magicolor 5650EN,magicolor 5670EN,magicolor 8650DN,MFX3680N,MFX4580N,MFX
C2280,MFXC2280N,MFXC2828,MFXC2880,MFXC2880N,MFXC3035,MFXC3680,MFXC3680N,MFX
C4580N,MFXC5580N,PagePro 4650EN,PagePro 5650EN,PageScope Data Administrator
Problem
Solution
CAUSE: Incorrect version of PageScope Data Administrator.

SOLUTION: Install PageScope Data Administrator Version 4.1.24000 or newer.
Note: The latest version of PageScope Data Administrator is available via One Stop Product Support.
SSD Knowledge Base
Page 83 of 611
Return to Contents
Problem Solution
ID: KBA01402026
Updated: 6/9/2015 8:17:20 PM
Problem
Solution
Japan".
SSD Knowledge Base
Page 84 of 611
"Device busy, cannot begin scan" message
Return to Contents
Problem Solution
ID: KBA01400350
Updated: 6/9/2015 8:19:31 PM
Related Products:bizhub 223,bizhub 224e,bizhub 284e,bizhub 361,bizhub 363,bizhub 364e,bizhub
423,bizhub 454e,bizhub 501,bizhub 552,bizhub 601,bizhub 652,bizhub 654,bizhub 654e,bizhub
751,bizhub 754,bizhub 754e,bizhub C200,bizhub C220,bizhub C224,bizhub C224e,bizhub C250,bizhub
C252,bizhub C280,bizhub C284,bizhub C284e,bizhub C300,bizhub C351,bizhub C352,bizhub
C360,bizhub C364,bizhub C364e,bizhub C450,bizhub C451,bizhub C452,bizhub C454,bizhub
C454e,bizhub C550,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C650,bizhub
C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,bizhub PRESS
C6000,bizhub PRESS C7000,bizhub PRESS C8000,bizhub PRO 1051,bizhub PRO 1200,bizhub PRO
950,bizhub PRO 951,eCopy,eCopy Integrated,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFX
C2828,MFXC2880,MFXC2880N,MFXC3035,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Problem
"Device busy, cannot begin scan" message indicated on eCopy™ ScanStation™.
Solution
CAUSE: Incorrect TWAIN driver.

SOLUTION: Install TWAIN driver version 4.0.11000 or newer.
Note: The latest print drivers and TWAIN drivers are available from Konica Minolta One Stop Product
Support.
SSD Knowledge Base
Page 85 of 611
Return to Contents
Problem Solution
ID: KBA01400336
Updated: 6/9/2015 8:19:51 PM
Related Products:bizhub 554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub
C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFXC2280,MFXC2880,MFX
C2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N,PageScope My Panel Manager
Problem
Solution
CAUSE: SMTP (Email TX) is turned OFF.

SOLUTION: To enable SMTP (Email TX) perform the following steps.
1. Select Menu
2. Select Utility
3. Select Administrator Settings
4. Select Network Settings
5. Select Email Settings
6. Select ON
7. Select OK
SSD Knowledge Base
Page 86 of 611
PageScope Authentication Manager PrintWithoutPassword drivers.
Return to Contents
Problem Solution
ID: KBA01100097
Updated: 6/9/2015 8:20:00 PM
652,bizhub 751,bizhub C220,bizhub C224,bizhub C224e,bizhub C280,bizhub C284,bizhub C284e,bizhub
C35,bizhub C360,bizhub C364,bizhub C364e,bizhub C452,bizhub C454,bizhub C454e,bizhub
C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C652,bizhub C652DS,bizhub C654,bizhub
C654e,bizhub C754,bizhub C754e,MFXC2280,MFXC2828,MFXC2880,MFXC2880N,MFXC3035,MFX
C3680,MFXC3680N,MFXC4580N,MFXC5580N,PageScope Authentication Manager,PageScope
Enterprise Suite
Problem
PageScope Authentication Manager PrintWithoutPassword drivers (Print without Authentication).
Solution
Normally, when printing to an MFP managed by PageScope Authentication Manager (AuM) 2.1 or
greater (requiring External Server Authentication to an Active Directory (AD) Server), it is necessary to
enter the credentials of an AD user into the driver's “Enhanced Server” or “Relay Server” settings.
Note: Either “Enhanced Server Settings” or “Relay Server Settings” will display in the driver’s
Authentication/Account Track setting, when an MFP is managed by AuM (which one depends on MFP
model).

Special Drivers
Special drivers have been released which make it unnecessary to enter credentials in the driver. The
Microsoft® Windows Active Directory username of the user logged into the PC/Client will autopopulate
the driver’s “Enhanced Server Settings” or “Relay Server Settings”.
The drivers are available via the SSD Download Selector (PageScope Authentication Manager section).

The following WHQL Print without Password Drivers have been released and can be downloaded from
OneStop.

WHQL PS
bizhub 652/552
bizhub 601/751
bizhub 223/283/363/423
bizhub C35
bizhub C452/C552/C652/C552DS/C652DS
bizhub C554e/C454e/C554/C454
bizhub C364/C364e/C284/C284e/C224/C224e
bizhub C754/C754e/C654/C654e

WHQL PCL
bizhub 652/552
SSD Knowledge Base
Page 87 of 611
PageScope Authentication Manager PrintWithoutPassword drivers. (cont.)
bizhub 601/751
bizhub 223/283/363/423
bizhub 361/421/501
bizhub bh552/bh652
bizhub 554e/454e/364e/284e/224e
bizhub C35
bizhub C452/C552/C652/C552DS/C652DS

Notes:
1. The password will not be displayed, and these settings cannot modified.
2. Detailed instructions regarding PSES Service Mode are covered in the PSES version 2.1 WBT (web
based training).
3. This function is programmable through PSES Service Mode. Configuration is shown in the attched
document. To view the PDF, you may need to download a free copy of Adobe Reader®.
Attachments
Dir_Auth.JPG (95.90 KB)
Enable Print Without Password On PSES Server via Service Mode.pdf (56.90 KB)
SSD Knowledge Base
Page 88 of 611
Reset Administrator Password is not available from PageScope Web Connection (PSWC) browser
Return to Contents
Problem Solution
ID: KBA01400302
Updated: 6/9/2015 8:20:05 PM
Related Products:bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub
C754,bizhub C754e,MFXC2280,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFX
C5580N,PageScope Web Connection
Problem
Reset Administrator Password is not available from PageScope Web Connection (PSWC) browser.
Solution
CAUSE: Machine design prevents reset from PSWC when SSL is not enabled for Administrator Mode or
Administrator Mode and User Mode browser communication.

SOLUTION: Install a SSL Certificate and set the PKI Settings ? SSL Setting Mode using SSL/TLS to
Administrator Mode or Administrator Mode and User Mode. Then set the encryption strength.
Notes:
1. Installing a SelfSigned Certificate is not the only way to enable the password reset. The design
ensures the password data is sent over the network encrypted. There are other methods available to
install a Certificate.
2. Please see the attached documentation for screen shots and details. To view the PDF, you may
need to download a free copy of Adobe Reader®.
Attachments
Install_selfsigned_certificate.pdf (547.20 KB)
SSD Knowledge Base
Page 89 of 611
Toner Coverage/Gas Gage support.
Return to Contents
Problem Solution
ID: KBA01100341
Updated: 6/9/2015 8:20:24 PM
364e,bizhub 42,bizhub 420,bizhub 421,bizhub 423,bizhub 454e,bizhub 500,bizhub 501,bizhub
751,bizhub 754,bizhub 754e,bizhub C200,bizhub C203,bizhub C220,bizhub C224,bizhub C224e,bizhub
C25,bizhub C250,bizhub C250P,bizhub C252,bizhub C252P,bizhub C253,bizhub C280,bizhub
C284,bizhub C284e,bizhub C300,bizhub C35,bizhub C351,bizhub C352,bizhub C352P,bizhub
C353,bizhub C353P,bizhub C35P,bizhub C360,bizhub C364,bizhub C364e,bizhub C450,bizhub
C450P,bizhub C451,bizhub C452,bizhub C454,bizhub C454e,bizhub C550,bizhub C552,bizhub
C552DS,bizhub C554,bizhub C554e,bizhub C650,bizhub C652,bizhub C652DS,bizhub C654,bizhub
C654e,bizhub C754,bizhub C754e,bizhub PRESS 1052,bizhub PRESS 1250,bizhub PRESS 1250P,bizhub
PRESS C6000,bizhub PRESS C7000,bizhub PRESS C7000P,bizhub PRESS C70hc,bizhub PRESS
C8000,bizhub PRO 1050,bizhub PRO 1050e,bizhub PRO 1050eP,bizhub PRO 1050P,bizhub PRO
1051,bizhub PRO 1200,bizhub PRO 1200P,bizhub PRO 920,bizhub PRO 950,bizhub PRO 951,bizhub PRO
C500,bizhub PRO C5500,bizhub PRO C5501,bizhub PRO C6000L,bizhub PRO C6500,bizhub PRO
C6500P,bizhub PRO C6501,bizhub PRO C6501P,bizhub PRO C65hc,CS Remote Care,MFX3680N,MFX
4580N,MFXC2280,MFXC2280N,MFXC2828,MFXC2880,MFXC2880N,MFXC3035,MFXC3680,MFX
Problem
Toner Coverage/Gas Gage support for bizhub vCare/CSRC.
Solution
The attached document provides a table showing bizhub vCare/CSRC support for the Toner
Coverage/Gas Gage (Gauge) functions via the vCare/CSRC Web Application Portal. To view the PDF,
you may need to download a free copy of Adobe Reader®.
Attachments
MFP_GAS_GAGE_COVERAGE_SUPPORT_11142013.pdf (10.90 KB)
SSD Knowledge Base
Page 90 of 611
Return to Contents
Problem Solution
ID: KBA01400097
Updated: 6/9/2015 8:20:33 PM
601,bizhub 654,bizhub 751,bizhub 754,bizhub C203,bizhub C220,bizhub C224,bizhub C224e,bizhub
C654,bizhub C754,MFXC2280,MFXC2828,MFXC2880,MFXC2880N,MFXC3035,MFXC3680,MFX
C3680N
Problem
Solution
The following information shows the required firmware levels for each model.
B/W MFP MODELS FIRMWARE Open API ver
bizhub 223/283/423 G00B5 3.5B
bizhub 361/ 421/ 501 GJF20 3.5
bizhub 601/ 751 G0020 3.7D
bizhub 654, 754 GD134
Color MFP MODELS FIRMWARE Open API ver
bizhub C203 GK5CG 3.5
bizhub C220, C253,
C280, C353, C360,
C451, C552, C652 GC257 3.5
bizhub C550 GJ0CG 3.5
bizhub C650 GJ0CG 3.5
bizhub C224e, C284e,
C364e GD3A9
bizhub C224, C284,
C364, C454, C554 GD870
bizhub C654, C754 GD870

Notes:
1. The firmware listed above were the ones used during testing.
2. Please use newer firmware or special firmware that mentions "OpenAPI function level 3.5 or higher. This
information is clearly noted in the firmware readme. The firmware is available for download via One Stop
Product Support.
3. For the bizhub 361/421/501 the following message may occur when trying to connect "The device is either
unreachable or it does not support the necessary OpenAPI to work with eCopy™."

Perform a complete initialization, HDD format and select HDD version up.
SSD Knowledge Base
Page 91 of 611
Integrated eCopy™ 5.xx prerequisites. (cont.)

4. Make sure the machines have the following options installed.
bizhub 223/283/423
LK101 v2 iOption License Kit A0PD01A
(Web Browser, Image Panel, ScantoSharePoint)
UK203 Upgrade Kit (for iOption) A0YDWY1
bizhub 361/421/501
LK101 iOption License Kit (Web Browser/Image Panel) A0PD011
UK202 Upgrade Kit (for iOption) A120WY1

bizhub 601/751
UK202 Upgrade Kit (for iOption) A120WY1

bizhub C203/C253/C280/C353/C451/C550/C650
UK201 Upgrade Kit (for iOption) A0PDWY1

bizhub C220/C360/C452/C552/C652
LK101 v2 iOption License Kit A0PD01A
(Web Browser, Image Panel, ScantoSharePoint)
UK203 Memory Upgrade Kit (for iOption) A0YDWY1
SSD Knowledge Base
Page 92 of 611
"Failed, OPEN API Failed to connect" message.
Return to Contents
Problem Solution
ID: KBA01400199
Updated: 6/9/2015 8:20:38 PM
Related Products:bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub
C654,bizhub C654e,bizhub C754,bizhub C754e,MFXC2280,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N,PageScope Enterprise Suite
Problem
"Failed, OPEN API Failed to connect" message when using PageScope Enterprise Suite (PSES).

Solution
CAUSE: PSES username and password do not match MFP.

SOLUTION: Update the username and password in PSES to match the MFP by performing the following steps.
Verify username and password on MFP
1. Press Menu.
2. Select Utility.
3. Select Administrator Settings (enter 12345678).
4. Select System Settings.
5. Select OpenAPI Settings.
6. Select Authentication.
7. Confirm username and password.
Update username and password in PSES
1. Login into PSES.
2. Select Device Management.
3. Select MFP.
4. Select Manage.
5. Select Device Information Settings.
4. Select Edit MFP.
5. Select Open API Settings.
6. Enter the same username and password that is set on the MFP.
7. Select Confirmation Device Connection.
8. Select Apply.
Note: You can select Confirmation Device Connection again to confirm that the Open API Settings are now green.
SSD Knowledge Base
Page 93 of 611
"Failed, OPEN API Failed to connect" message. (cont.)
SSD Knowledge Base
Page 94 of 611
DF624/DF701, incorrect paper size detection.
Return to Contents
Problem Solution
ID: KBA01400293
Updated: 6/9/2015 8:21:03 PM
454e,bizhub 454e,bizhub 554e,bizhub 554e,bizhub C224,bizhub C224,bizhub C224e,bizhub
Problem
DF624/DF701, the wrong paper size is being detected by the document feeder.
Solution
CAUSE: The size detection levers are sticking and not returning to their home position.
SOLUTION: Check the size sensing levers for proper movement and replace binding/sticking levers with
the modified part shown below.
Notes:
1. The part numbers for the new levers are A3CFPP5C01 and A3CFPP5H01.
2. Document feeder serial number cutin for the levers:
DF624 (A3CFWY1102692 and onward)
DF701 (A3CEWY1050080 and onward)
SSD Knowledge Base
Page 95 of 611
DF624/DF701, incorrect paper size detection. (cont.)
SSD Knowledge Base
Page 96 of 611
DF624/DF701, Originals cannot be loaded in the document feeder.
Return to Contents
Problem Solution
ID: KBA01400096
Updated: 6/9/2015 8:21:57 PM
Related Products:bizhub 224e,bizhub 224e,bizhub 284e,bizhub 284e,bizhub 364e,bizhub 364e,bizhub 454e,bizhub 454e,bizhub 554e,bizhub 554e,bizhub
C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub C284,bizhub C284,bizhub C284e,bizhub C284e,bizhub C364,bizhub C364,bizhub C364e,bizhub
C364e,bizhub C454,bizhub C454,bizhub C454e,bizhub C454e,bizhub C554,bizhub C554,bizhub C554e,bizhub C554e,MFX3680N,MFX4580N,MFX
Problem
DF624/DF701, Originals cannot be loaded on the ADF original tray.
Solution
CAUSE: Pickup rollers are not raising because one or more of the torque limiters is not working normally.

SOLUTION: Please replace the gear assembly (p/n A3CFPP7000) or lever assembly (p/n A3CFPP6X00 for front and p/n A3CFPP6Y00 for rear) that is
preventing proper operation of the paper takeup assembly.
Note: The separate parts that made up the Torque Limiter are no longer available.

PAPER TAKEUP SECTION

[DetailA]
SSD Knowledge Base
Page 97 of 611
DF624/DF701, Originals cannot be loaded in the document feeder. (cont.)

[DetailB]

[DetailC]
SSD Knowledge Base
Page 98 of 611
Setting up and using Audit Logs
Return to Contents
How To
ID: KBA01401254
Updated: 6/9/2015 8:23:54 PM
Question
How to obtain the Job Logs (Audit Log).
Answer
Please refer to the attached document which describes how to enable the Job Log for Audit Log
creation and the use of Excel® (Microsoft® Office 2010) to read the resulting log.
Note: To view the PDF, you may need to download a free copy of Adobe Reader®.
Attachments
Generating an Audit Report on 4e series MFPs.pdf (412.10 KB)
SSD Knowledge Base
Page 99 of 611
Which options are supported for DHCP.
Return to Contents
Reference
ID: KBA01402223
Updated: 6/9/2015 8:32:42 PM
C3680N,MFXC5580N
Reference
Background:
The DHCP process has a number of supported options, however Office MFP do not support every
option.
Below is a summary of the DHCP supported options:
First, our specifications are as follows.:
DNS supports following RFCs.: RFC1034, RFC1035, RFC3596
DHCPv4 supports following RFC.: RFC2131
Stateful DHCPv6 supports following RFC.: RFC3315
Stateless DHCPv6 supports following RFC.: RFC3736

Second, following options are supported for DHCP Discover and Request, respectively.:
DHCP Discover
Option: (53) DHCP Message Type
Option: (61) Client identifier
Option: (12) Host Name
Option: (57) Maximum DHCP Message Size
Option: (55) Parameter Request List
Parameter Request List Item: (1) Subnet Mask
Parameter Request List Item: (3) Router
Parameter Request List Item: (6) Domain Name Server
Parameter Request List Item: (15) Domain Name
Parameter Request List Item: (44) NetBIOS over TCP/IP Name Server
Parameter Request List Item: (46) NetBIOS over TCP/IP Node Type
Option: (255) End

DHCP Request
Option: (53) DHCP Message Type
SSD Knowledge Base
Page 100 of 611
Which options are supported for DHCP. (cont.)
Option: (61) Client identifier
Option: (12) Host Name
Option: (50) Requested IP Address
Option: (54) DHCP Server Identifier
Option: (57) Maximum DHCP Message Size
Option: (55) Parameter Request List
Parameter Request List Item: (1) Subnet Mask
Parameter Request List Item: (3) Router
Parameter Request List Item: (6) Domain Name Server
Parameter Request List Item: (15) Domain Name
Parameter Request List Item: (44) NetBIOS over TCP/IP Name Server
Parameter Request List Item: (46) NetBIOS over TCP/IP Node Type
Option: (255) End
SSD Knowledge Base
Page 101 of 611
DF701 compatibility
Return to Contents
Reference
ID: KBA01200925
Updated: 6/9/2015 8:33:37 PM
C5580N
Reference
The DF701 is included as standard equipment on the bizhub C454/C454e/C554/C554e; it is an option
(Item #A3CEWY1) for the bizhub C224/C224e/C284/C284e/C364/C364e.
The bizhub C654/C654e/C754/C754e is not compatible with the DF701; the "DF702" (no item number
for ordering) is included as standard equipment on those models.
SSD Knowledge Base
Page 102 of 611
LDAP Search and Advanced Search attributes definition
Return to Contents
Reference
ID: KBA01400312
Updated: 6/9/2015 8:34:22 PM
654e,bizhub 754,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub
Reference
The attached document outlines various LDAP Search and Advanced Search field titles to the actual
LDAP attribute.
Attachments
LDAP_Attributes_ForSearch.pdf (179.00 KB)
SSD Knowledge Base
Page 103 of 611
iOption deactivation procedure
Return to Contents
Reference
ID: KBA00901247
Updated: 6/9/2015 8:36:28 PM
421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub
421,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub
454e,bizhub 454e,bizhub 454e,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub
501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 554e,bizhub 554e,bizhub 554e,bizhub
554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 654,bizhub
654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub
654e,bizhub 654e,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub
754,bizhub 754,bizhub 754,bizhub 754,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub
754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub C203,bizhub C203,bizhub
C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub
C224e,bizhub C224e,bizhub C224e,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub
C364,bizhub C364,bizhub C364,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub
C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C451,bizhub
C454,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub
C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C550,bizhub C550,bizhub C550,bizhub
C552,bizhub C552,bizhub C552,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub
C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub
C554,bizhub C554,bizhub C554,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub
C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C650,bizhub
SSD Knowledge Base
Page 104 of 611
iOption deactivation procedure (cont.)
C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652DS,bizhub C652DS,bizhub
C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub
C652DS,bizhub C652DS,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub
C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754e,bizhub C754e,bizhub C754e,bizhub
C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,iOption,i
Option,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,MFX3680N,MFX
Reference
Use these steps to perform license deactivation. This process removes the link between serial number
and the iOption License Token so that the iOption License Token can be activated on another i
Optioncapable MFP.

Access the LMS (License Management Server)
1. Access the LMS through mykonicaminolta.com. It is located under the Service – License
Management Server (LMS) section.
2. Through the LMS select [Deactivate License Code] from the top menu; then enter the MFP’s serial
number.
3. Press [Retrieve].
4. Select the iOption Token Number to be deactivated.
Note: Select only one at a time.
5. Press [Registration], then [OK].
6. Print the Deactivation Code.

Enter the Deactivation Code at the MFP
7. At the MFP, enter Service Mode (Utility, Details, Stop,0,0, Stop, 0, 1).
8. Enter the Billing mode (Stop, 9).
9. Select [Deactivation].
10. Manually enter the Deactivation Code obtained from the LMS.
11. Select the iOption function to disable.
Note: The iOption function to be disabled must match the function selected through the LMS. Only one
a time can be selected.
12. Press [Apply]. A [Deactivation Complete Code] will be displayed.
13. Print the Deactivation Complete Code.
Note: If the Deactivation Complete Code was not printed before cycling power, it can be obtained
again. Reenter Service Mode – Billing Mode; press [List], then the [Start] button.
14. Cycle the MFP power OFF/ON.

Access the LMS
15. On the LMS, select [Deactivate License Code in LMS] from the top menu.
16. Enter the MFP’s serial number and the Deactivation Complete Code printed from the MFP (step 13,
above).
SSD Knowledge Base
Page 105 of 611
iOption deactivation procedure (cont.)
17. Press [Registration], then [OK]. The message “You have successfully completed the deactivation
process” should appear.
18. Repeat the entire procedure to deactivate any other iOption tokens on the MFP.
Note: Refer to the attached document for images shots of the various screens that are displayed
during this procedure. To view the PDF, you may need to download a free copy of Adobe Reader®.
Attachments
Deactivation Procedure.pdf (385.80 KB)
SSD Knowledge Base
Page 106 of 611
After installing firmware version C8, upon entering Administrator mode, message is displayed Allowing acquisition of machine usage information
Return to Contents
Reference
ID: KBA01400409
Updated: 6/9/2021 3:22:59 PM
Reference
We have found out the message is described on the latest User's Guide as follows:

bizhub e series HTML User's Guide v.3.00.00
Home>Control Panel>Operations of Touch Panel and Explanation of Major Screens>Configuring
Settings of This Machine>Allowing acquisition of machine usage information

Select whether to allow us to acquire log data pertaining to the machine usage.

If log acquisition is allowed, the logging process starts immediately, which makes it useful if you need to
analyze the cause of a problem that may occur later on this machine or to improve the product quality.

The screen to confirm whether to allow log acquisition is displayed when:
The administrator password has been changed by selecting [Utility] [Administrator Settings] [Security
Settings] [Administrator Password];
Registered information has been edited by selecting [Utility] [Administrator Settings]
[Administrator/Machine Settings] [Administrator Registration]; or Administrator settings have been
displayed while the number of copies exceeded 100.

Settings Description:
[Allow] Tap this button to start log acquisition. Once this option is selected, the screen will no longer be
displayed.
[Restrict] Tap this button to not acquire log data. Once this option is selected, the screen will no longer
be displayed.
[Confirm Later] Tap this button to display the screen again the next time the conditions are satisfied.
The option can also be changed:

Administrator Settings>System Settings>List/Counter>Transmission Meter Count and Device
Information
Allow/Restrict
Please note that there is not "Confirm Later" button here.

Additional information:

The option is not only related to "Transmission Meter Count and Device Information" but also to other
three settings below:
(1) Enable Debug Log function Software DipSW No.155 bit 0
SSD Knowledge Base
Page 107 of 611
After installing firmware version C8, upon entering Administrator mode, message is displayed Allowing acquisition of machine usage information (cont.)
Allow: 1, Restrict: 0
(2) Administrator Settings>Security Settings>Security Details>TX Operation Log
Allow: Save, Restrict: Do not Save
(3) Administrator Settings>Security Settings>Security Details>Export Debug Log
Allow: Allow, Restrict: Restrict

Attachments
IMG2014020600185.jpg (942.40 KB)
SSD Knowledge Base
Page 108 of 611
Which engines have the Heartbeat disabled automatically for the Simplex (Oneway) HTTP communication to bizhub vCare\CSRC Server?
Return to Contents
Reference
ID: KBA01401234
Updated: 6/16/2021 2:37:56 PM
C654e,bizhub C754,bizhub C754e,CS Remote Care,MFX3680N,MFX4580N,MFXC2280,MFX
Reference
The following chart lists the heartbeat setting is disable on initial setup:
Model Series Disable Heart setting Center ID

C224/C284/C364 Yes Starts with US
C224e/C284e/C364e Yes Starts with US
C454/C554 Yes Starts with US
C454e/C554e Yes Starts with US
C654/C754 Yes Starts with US
C654e/C754e Yes Starts with US
224e/284e/364e Yes Starts with US
454e/554e Yes Starts with US
654e/754e Yes Starts with US
IMPORTANT NOTE: The C224e and C454e series support this condition with GxxC8 or above and at
Function Version 5 (DipSW 25 = 0x40).
SSD Knowledge Base
Page 109 of 611
Engine Data Backup
Return to Contents
Reference
ID: KBA01200575
Updated: 6/9/2015 8:39:36 PM
C5580N
Reference
Engine Data Backup is used:
To back up or restore settings configured for the engine.
To save or restore settings when the printer control board is replaced.
To recover the backup data stored in the SSD board.
Engine Data Save Mode (backup)
This function is not available when the trouble code C4801 "Machine unit board failure" occurs.
1. Touch [Service Mode] g [Enhanced Security] g [Engine Data Backup].
2. Touch [Engine Data Save Mode], and press the Start key.
3. Select [Yes], and press the Start key again.
4. Check that the result "OK" appears.

Engine Data Reflect Mode (restore)
This function is available only when data backed up in [Engine Data Save Mode] is stored in the SSD
board and the Trouble Code C4802 "Main unit backup data miscompare" occurs.
1. Remove finisher from machine, and ensure front and rightside doors of machine are closed.
2. Touch [Service Mode] g [Enhanced Security] g [Engine Data Backup].
3. Touch [Engine Data Reflect Mode], and press the Start key.
4. Select [Yes], and press the Start key again.
5. Check that the result "OK" appears.
6. Turn OFF the Main power switch then turn it ON again after waiting at least 10 seconds.

Note: For more information, please refer to attached Technical Bulletin #8461. To view the PDF, you
may need to download a free copy of Adobe Reader®.
Attachments
8461.pdf (56.10 KB)
SSD Knowledge Base
Page 110 of 611
Access denied due to unauthorized access. This authentication is invalid now.
Return to Contents
Reference
ID: KBA01402253
Updated: 6/9/2015 8:40:29 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub
C224e,bizhub C284e,bizhub C364e,bizhub C454e,bizhub C554e,bizhub C654e,bizhub C754e,MFX3680N,MFX4580N,MFX
Reference
You will need to reset the CE Password by performing the RESET procedure below:

WARNING: DO NOT use the Reset Tool on the “4e” Series. Instead, use the following reset procedure.
1. Press the [Menu] key.
2. Touch [Counter].
3. Touch the following keys in this order; Stop g 0 g 0 g Stop g 0 g 1.
4. Touch the following keys in this order; Stop g Clear. (See Note "a" below.)

5. Three items are shown below.
Printer Serial Number
MAC address
CE Password Reset Request Code. (See Note "b" below.)
SSD Knowledge Base
Page 111 of 611
Access denied due to unauthorized access. This authentication is invalid now. (cont.)

6. Access LMS for Administrator using a PC connected to the Internet.
7. Click Login.

8. Click Issue Reset Code.

SSD Knowledge Base
Page 112 of 611

9. Enter Printer Serial Number, MAC address and CE Password Reset Request Code.

10. Click Issue.

SSD Knowledge Base
Page 113 of 611

11. Click OK.

12. LMS issues CE Password Reset Code.

SSD Knowledge Base
Page 114 of 611

13. Click Print.

14. Touch Reset Code Input.

SSD Knowledge Base
Page 115 of 611

15. Enter CE Password Reset Code. (See Note "c" below.)

16. CE password is reset to default "9272927292729272", and if the code is input correctly, the machine will enter the
Service Mode automatically.

SSD Knowledge Base
Page 116 of 611

Notes:
a. It is allowed to accept even during the access lock.
b. The data is valid for seven days from the date of issue. A followup attempt should be performed from the beginning
under the following conditions.
The data expires or
Changing the machine's watch
c. If the incorrect number is entered three times, a followup attempt should be performed from the beginning.
SSD Knowledge Base
Page 117 of 611
PageScope Mobile specifications
Return to Contents
Reference
ID: KBA01200679
Updated: 6/9/2015 8:42:25 PM
Related Products:bizhub 223,bizhub 283,bizhub 3300P,bizhub 3320,bizhub 36,bizhub 361,bizhub
363,bizhub 4000P,bizhub 4020,bizhub 40P,bizhub 42,bizhub 421,bizhub 423,bizhub 4700P,bizhub
501,bizhub 552,bizhub 601,bizhub 652,bizhub 654,bizhub 751,bizhub 754,bizhub C203,bizhub
C220,bizhub C224,bizhub C224e,bizhub C253,bizhub C280,bizhub C284,bizhub C284e,bizhub
C35,bizhub C353,bizhub C360,bizhub C364,bizhub C364e,bizhub C451,bizhub C452,bizhub
C454,bizhub C454e,bizhub C550,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub
C650,bizhub C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,bizhub PRO
951,bizhub PRO C6000L,IC601,magicolor 4750DN,magicolor 4750EN,MFXC2280,MFXC2828,MFX
C2880,MFXC2880N,MFXC3035,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N,PageScope
Mobile
Reference
PageScope Mobile is a powerful, cuttingedge application that connects to bizhub multifunctional
products with a mobile professional's iPad®, iPad 2®, iPhone®, iPod Touch® and Android™ OSbased
devices.
The continued growth and escalating demand of iPad®, iPad 2®, iPhone®, iPod Touch® and Android™
OS devices across all markets and industries has heightened the demand for mobile users to print
directly from their Apple® and Android™ OS devices as well as scan documents for instant access.
With PageScope® Mobile, Konica Minolta offers a featurerich assortment of utilities that provide the
everyday document imaging tools and connectivity necessary for mobile users to easily access and
manage their documents.
The best part – it's free and downloadable from the Apple® App Store and Google Play™ Store. Simply
search for "pagescope mobile".

DOCUMENT MANAGEMENT
Upload files to Google Docs™
Download files from Google Docs™
PRINTING
Scanned Data
Email messages and file attachments
Data downloaded from a website
Photos
SCANNING
Receive scanned data via WebDAV
Receive Email attachments
Please refer to the attached PageScope Mobile Spec Sheets for more information. To view a PDF, you
SSD Knowledge Base
Page 118 of 611
PageScope Mobile specifications (cont.)
Attachments
PageScope_Apple_Spec_Sheet_Final.pdf (2.30 MB)
PageScope_Android_Spec_Sheet_Final.pdf (2.10 MB)
SSD Knowledge Base
Page 119 of 611
Deactivate in LMS not performed and MFP unavailable
Return to Contents
Reference
ID: KBA01400545
Updated: 6/24/2021 4:23:17 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 421,bizhub 454e,bizhub 501,bizhub
554e,bizhub 601,bizhub 654,bizhub 751,bizhub 754,bizhub 754e,bizhub C203,bizhub C220,bizhub
C224,bizhub C224e,bizhub C253,bizhub C280,bizhub C284,bizhub C284e,bizhub C353,bizhub
C550,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C650,bizhub C652,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,iOption,MFX3680N,MFX4580N,MFX
C4580N,MFXC5580N
Reference
If the MFP is nonfunctional (cannot be powered ON), and evidence can be provided of the MFP's
condition and location, it will be possible to submit a request to Japan to unlink the MFP S/N and Token.
However, if there is no physical access to the MFP it will not be possible to unlink the MFP S/N and
Token.
The Deactivation of an iOption Token requires two steps.
1. Deactivate License Code (removes function from MFP)
2. Deactivate License Code in LMS (removes link of MFP S/N and Token#)
If the “Deactivation on MFP” step is performed but the “Deactivation in LMS” step is not, the MFP
S/N and Token number remain linked. As a result, the Token cannot be activated on another MFP.
Note: The attached document describes how to resolve this issue. However, if the MFP is not available
or nonfunctional, the procedure describe in the solution cannot be followed. To view the PDF, you may
Attachments
Deactivation_Unsuccessful.pdf (421.80 KB)
SSD Knowledge Base
Page 120 of 611
iOption compatibility
Reference
Return to Contents
ID: KBA01400966
Updated: 6/9/2015 8:45:08 PM
Related Products:bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub
223,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub
224e,bizhub 224e,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub
283,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub
284e,bizhub 284e,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub
361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 363,bizhub
363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 364e,bizhub 364e,bizhub
364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 4050,bizhub
4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub
42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 421,bizhub 421,bizhub 421,bizhub
423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub
454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 4750,bizhub 4750,bizhub 4750,bizhub
4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 501,bizhub 501,bizhub
552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 554e,bizhub 554e,bizhub 554e,bizhub
554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 601,bizhub 601,bizhub
654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 751,bizhub 751,bizhub 751,bizhub
754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub C203,bizhub C203,bizhub C203,bizhub
C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C220,bizhub
C224,bizhub C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub
C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub
C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub
C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C3350,bizhub C3350,bizhub
C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub
C3350,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub
C35,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub
C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub
C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub
C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C3850,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub
C454,bizhub C454,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub
C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub
C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub
C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C554,bizhub C554,bizhub C554,bizhub
C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554e,bizhub
C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub
C554e,bizhub C554e,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub
C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub
C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub
C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654e,bizhub C654e,bizhub C654e,bizhub
C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub
C754,bizhub C754,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub
C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,iOption,i
Option,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2828,MFXC2880,MFXC2880N,MFXC3035,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Reference

SSD Knowledge Base
Page 121 of 611
iOption compatibility (cont.)
SSD Knowledge Base
Page 122 of 611
iOption compatibility (cont.)
SSD Knowledge Base
Page 123 of 611
PageScope Mobile compatibility
Return to Contents
Reference
ID: KBA01300066
Updated: 6/9/2015 8:45:23 PM
Related Products:bizhub 223,bizhub 283,bizhub 3300P,bizhub 3320,bizhub 36,bizhub 361,bizhub
363,bizhub 4000P,bizhub 4020,bizhub 42,bizhub 421,bizhub 423,bizhub 4700P,bizhub 501,bizhub
552,bizhub 601,bizhub 652,bizhub 654,bizhub 751,bizhub 754,bizhub C203,bizhub C220,bizhub
C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,bizhub PRO 951,bizhub
PRO C6000L,IC601,magicolor 4750DN,magicolor 4750EN,MFXC2280,MFXC2828,MFXC2880,MFX
C2880N,MFXC3035,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N,PageScope Mobile
Reference
PageScope Mobile is not compatibile with all model machines. The attached Specification Sheets list all
models compatible with PageScope Mobile. To view a PDF, you may need to download a free copy of
Adobe Reader®.
Attachments
PageScope_Android_Spec_Sheet_Final.pdf (2.10 MB)
PageScope_Apple_Spec_Sheet_Final.pdf (2.30 MB)
SSD Knowledge Base
Page 124 of 611
FK511 compatibility and differences
Return to Contents
Reference
ID: KBA01400136
Updated: 6/9/2015 8:45:25 PM
Reference
FAX KIT Item #A4MF011 bizhub C224/C284/C364/C454/C554/C654/654/C754/754
FAX KIT Item #A4MF012 bizhub
C224e/224e/C284e/284e/C364e/364e/C454e/454e/C554e/554e/C654e/654e/C754e/754e

Note: The FK511 Fax Kit, Item #A4MF012, is backwards compatible with the C754 Series, C554
Series, C364 Series and 754 Series. (FAX KIT Item #A4MF011 is no longer available.)

CAUTION: The Control Board Assembly (p/n A22MH01D00) is unique to the FK511 Fax Kit, Item
#A4MF012, and should NOT be installed in FK511 Fax Kit, Item #A4MF011. Control Board Assembly
(p/n A22MH01W1H) is installed in FK511 Fax Kit, Item #A4MF011 and FK508 Fax Kit, Item #A22M011
(used as Fax Kit for Lines 3 & 4 on certain models).
Note: There is also a unique Interface Cable (p/n A5C1N15800) for FK511 Fax Kit, Item #A4MF012
that is not compatible with Control Board Assembly (p/n A22MH01W1H).

SSD Knowledge Base
Page 125 of 611
FK511 compatibility and differences (cont.)
SSD Knowledge Base
Page 126 of 611
Mopria Print Services
Return to Contents
Reference
ID: KBA01402274
Updated: 6/9/2015 8:45:26 PM
754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C364e,bizhub
Reference
Required items:
LK101v3
UK204
UK208
MFP firmware G20J6 or newer.
Switch No: 25 Hex Assignment 60

Mobile Devices: Android 4.4 (KitKat) or newer
Software: Mopria Print Services

Notes:
1. Please follow the procedures mentioned in the attached documentation. To view the PDF, you may
2. The firmware is available for download via One Stop Product Support.
Attachments
Mopria Print Service.pdf (811.70 KB)
SSD Knowledge Base
Page 127 of 611
Authentication Device Tool for OMNIKEY® 5427CK Reader
Return to Contents
Reference
ID: KBA01400108
Updated: 6/9/2015 8:45:34 PM
Reference
This program is released to:
Change the default card type to "HID Prox"
Change to 8 bytes initial length of the card ID card type "HID iCLASS"
Fix a bug the .tar archive file creation process building a malformed header depending on the
timezone setting of the Windows®.

Notes:
1. This application tool creates the "IC card information settings file" which is used to program the
operation setting of the card reader.
2. This application requires Microsoft® .Net Framework.

Microsoft® .NET Framework 2.0 (SP2 or later) for Windows® XP
Microsoft® .NET Framework 3.5 (SP1 or later) for Windows® 8

3. The Authentication Device Tool (File: ADTAfor5427CK_v1002000.zip) can be downloaded from
One Stop Product Support under Authentication Devices g AU201H g Utilities.
SSD Knowledge Base
Page 128 of 611
Return to Contents
Problem Solution
ID: KBA01500855
Updated: 8/9/2015 3:00:09 AM
C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C552DS,bizhub C554e,bizhub C654,bizhub
Problem
Solution
CAUSE: CCD Calibration Back Side is set to ON.
SOLUTION: To set CCD Calibration Back Side to OFF, perform the following.
1. Press Menu.
2. Press Counter.
3. Select Display Keypad.
4. Press Stop "00" Stop "01".
5. Enter using the numeric keypad "9272" 4 times. Press END
6. Select System 2.
7. Select CCD Calibration.
8. Select Back Side and set to OFF.
SSD Knowledge Base
Page 129 of 611
When using I/F Vendor mode machine slows to 1/2 speed when pulling paper from Tray 3 or Tray 4.
Return to Contents
Problem Solution
ID: KBA01500691
Updated: 8/9/2015 3:00:11 AM
Problem
When using I/F Vendor mode machine slows to 1/2 speed when pulling paper from Tray 3 or Tray 4.
Solution
Cause:
Specification
Solution:
Tech Rep mode > System 2 > Software Switch Settings
Set Dip Switch 23 to 0x10.
There are some conditions
1) ATS must be enabled. User Settings > Printer Settings > Paper Settings > Paper tray = Auto
2) The user will have to wait until the prints complete before logging out.
3) "Count Setting" should be set to "Paper Out", this is not the Default.
Tech Rep mode > Billing Settings (stop > 9) Management Function Choice > Vendor 2 mode >
Select down arrow > Count Setting = Paper out > Select Key Counter IF Vender
SSD Knowledge Base
Page 130 of 611
When using I/F Vendor mode machine slows to 1/2 speed when pulling paper from Tray 3 or Tray 4. (cont.)
SSD Knowledge Base
Page 131 of 611
Return to Contents
Problem Solution
ID: KBA01500681
Updated: 8/9/2015 3:06:14 AM
Problem
Solution
Cause:
The deletion are is larger then industry standard.
Solution
In Tech rep mode > System 2 > Software Switch Settings
Set Dip switch 65 bit 0 to 1
Here are the break down for void areas:
No.65 Bit 0,1
0x00 (Default) Void area: 4.2mm from the trail edge, 3.0mm from other edges.
0x01 Void area: 2.0mm from all edges for Print only.
0x02 Void area: 2.0mm from all edges for Copy only.
0x03 Void area: 2.0mm from all edges for Print and Copy.
SSD Knowledge Base
Page 132 of 611
Twain driver ADF speed slow with Mixed Originals Same Width
Return to Contents
Problem Solution
ID: KBA01500860
Updated: 8/9/2015 3:06:17 AM
C754e,eCopy,eCopy Integrated,eCopy ShareScan,eCopy ShareScan Elements,eCopy ShareScan
Office,eCopy ShareScan Suite,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFX
Problem
ADF speed slow with Mixed Originals Same Width
Solution
Cause:
This is specification of the machine. There is no setting on the Twain driver for Mixed Originals.
Before the new driver, Mixed originals were handled through the Auto scan size setting. Although this is
still true. We modified the driver to include scans for Mixed Originals Same widths.
Solution:
The solution to this issue is a TWAIN Driver / Firmware combination change.
The modification to the driver includes a new SetDeviceTool utility (see attachment). The
SetDeviceTool Utility will allow multiple items:
Default which MFP the twain driver will only attached to. Even if the MFP is down, the Select
Device popup screen will not be displayed preventing users from changing the target MFP to
another unauthorized MFP.
Use Same Width Mixed Originals setting, use to increase ADF speed in certain situations when
Auto Paper size is selected. Note: This function is effective in NONGUI mode applications only.
If the GUI is used, this setting is superseded.
SSD Knowledge Base
Page 133 of 611
Twain driver ADF speed slow with Mixed Originals Same Width (cont.)

Clear all Cached Passwords, because the Select Device dialog box is no longer displayed, there
needs a way to clear passwords. Use this setting to clear cached passwords. Afterwards, when
using another password, the password dialog box will popup once.
Twain version 4.0.18300 is required.
This Twain driver functionality is dependent on firmware GW3K2/GX3K2 (web Browser).
The new firmware and TWAIN driver is available for download via the Konica Minolta OneStop:

Attachments
Setdevicetool.jpg (31.80 KB)
SSD Knowledge Base
Page 134 of 611
Return to Contents
Problem Solution
ID: KBA01500854
Updated: 8/9/2015 3:11:19 AM
454e,bizhub 454e,bizhub 554e,bizhub 554e,bizhub 654,bizhub 654,bizhub 654e,bizhub 654e,bizhub
754,bizhub 754,bizhub 754e,bizhub 754e,bizhub C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub
Problem
Solution
CAUSE: Prefix/Suffix Auto Setting is enabled.
SOLUTION: To change the Prefix/Suffix Auto Setting, perform the following.
1. Press the Utility key.
2. Select Administrator Setting.
3. Select System Connection.
4. Select Prefix/Suffix Auto Setting.
5. Select OFF.
SSD Knowledge Base
Page 135 of 611
Return to Contents
Problem Solution
ID: KBA01501062
Updated: 8/9/2015 3:20:18 AM
Problem
Solution
Background:
Konica Minolta does have SAP certified drivers and they can be found on the OneStop.
Cause:
The cause might be from SAP itself, as we investigate the issues, we found that even though the SAP
certified KM driver is installed, it is not being used.
Solution:
Use of the HP driver seems to fix many issues.
SSD Knowledge Base
Page 136 of 611
Return to Contents
Problem Solution
ID: KBA01501450
Updated: 8/9/2015 3:31:19 AM
Problem
Solution
Cause:
PCL interpreter issue
Solution:
Install any version of K5 firmware or higher will correct the issue.

SSD Knowledge Base
Page 137 of 611
Return to Contents
Problem Solution
ID: KBA01501322
Updated: 8/9/2015 3:48:15 AM
Problem
Solution
Background:
When printing different size barcodes, the size does not change.
Solution:
Please install firmware K2 or later.
The firmware is available for download via the Konica Minolta OneStop:

SSD Knowledge Base
Page 138 of 611
Return to Contents
Problem Solution
ID: KBA01500719
Updated: 8/9/2015 3:56:17 AM
Problem
Solution
CAUSE: The Paper size is switched, but the image is not properly scaled to fit on the smaller USA paper
size.

SOLUTION: Special Firmware [When the "A4/A3<> LTR/LGR Auto Switch" feature is enabled, the
MFP will reduce the print data paper size to match the available one in order to avoid image defect.] is
available on One Stop product support page.

Please reference below for actual firmware version details.
bizhub C224e , C364e , C284e , C554e , C454e , C654e , C754e (color)
IDNo : DLBT1502137EN [MFP Fw Ver. GQ4K1/GQ4K1] If enable the "A4/A3<> LTR/LGR Auto
Switch", the MFP reduce the print data paper size to match the available one in order to avoid image
defect(for Web Browser (LK101v3))

bizhub 454e , 364e , 284e , 224e , 554e , 754e , 654e (monochrome)
IDNo : DLBT1502139EN
[MFP Fw Ver. GQ4K1/GQ4K1] If enable the "A4/A3<> LTR/LGR Auto Switch", the MFP reduce the
print data paper size to match the available one in order to avoid image defect.(for Web Browser (LK
101v3))
SSD Knowledge Base
Page 139 of 611
Return to Contents
Problem Solution
ID: KBA01501442
Updated: 8/9/2015 3:59:19 AM
Problem
Solution
Background:
When setting up the TWAIN driver the message appears: see attachment
Cause:
The cause of the issue could be two fold.
1) Check that the Network Function Usage Setting Setting = ON
2) Machine Function Version is 7.
Solution:
1) Check that the Network Function Usage Setting Setting = ON
Utility > Admin > Security > Function Management Setting > Network Function Usage Setting
SSD Knowledge Base
Page 140 of 611
Destination device is not supported (cont.)
Set the function to ON.
2) Machine Function Version is 7.
From the Main Menu:
Tap the Counter button > Tech Rep Mode > System 2 > Software Switch Setting
Tap Switch No.
Type 25
Note the HEX Assignment, it should be 60
If it is not tap HEX Assignment and type 60.
Tap the fix button > End > Exit
Retry the TWAIN driver.
Attachments
device not supported.jpg (15.90 KB)
SSD Knowledge Base
Page 141 of 611
Return to Contents
Problem Solution
ID: KBA01300034
Updated: 9/17/2015 1:55:07 PM
C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,MFX
C2280,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFX
C5580N
Problem
Solution
CAUSE: Transformer on the DCPS.

SOLUTION: Perform the following setting in Service Mode.
1. Enter Service Mode.
2. Select Machine.
3. Select Heater Control Level.
4. Set from Level 1 to Level 4.
5. Power machine OFF/ON.
SSD Knowledge Base
Page 142 of 611
Abort code CF907 and/or error code C6756
Return to Contents
Known Error
ID: KBA00026710
Updated: 9/23/2015 11:03:23 AM
C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C554e,bizhub C654,bizhub C654e,bizhub
Error
Abort code CF907 and/or error code C6756. This may be indicated after MFP recovers from Sleep
Mode.
Root Cause
Workaround/Fix
PROBABLE CAUSES:
1. Failed ErP board (PWBDC assembly).
Check CN2 on ERPB for proper connection. Check CN21 and CN22 for 5V DC then check CN23
(Power monitor in) and CN24 (Power monitor out). If all voltages are present, replace the ERPB (p/n
A161H00C02).
2. Possible loose connection/damaged wiring or failed board.
To troubleshoot check the following in order, and after each step, verify that the symptom is still
present.
a. Harness connection between CCDB and SCDB
b. Harness connection between CCDB and MFPB
c. Harness connection between SCDB and DCPU
d. Harness connection between SCDB and PRCBIf errors reoccur, please consider replacing the
following boards in the order listed.
CCD board (CCDB)
P/N MODEL
A161R72100 C554/C454/C364/C284/C224
A2X0R70000 C754/C654A2X0R70011 C754e/C654e/754/654/754e/654e
A61FR72100 554e/454e/364e/284e/224e
A5C1R70000 C554e/C454e/C364e/C284e/C224e
Scanner drive board (SCDB)
P/N MODEL
A161H01B12 C554/C454/C364/C284/C224
A5C1H01A11 C554e/554e/C454e/454e/C364e/364e/C284e/284e/C224e/224e
A2X0H01A12 754e/C754e/754/C754/654e/C654e/654/C654
Note: When the Scanner Drive Board is replaced with a modified one, please install a modified LED Exposure Unit at the same time.
Please refer to attached Parts Bulletins for detailed information. To view the PDF, you may need to download a free copy of Adobe
Reader®.
SSD Knowledge Base
Page 143 of 611
Abort code CF907 and/or error code C6756 (cont.)
DC power supply (DCPU)
P/N MODEL
A161R7A300 C364/C284/C224
A61FR70000 364e/284e/224e
A5C1R70500 C364e/C284e/C224e
A5AYR70000 C554e/554e/C454e/454e
A2XKR71200 C554/C454
A2X0R70300 C754/C754e/754/754e/C654/C654e/654/654e
Printer Control Board (PRCB)
P/N MODEL
A161H00108 C364/C284/C224
A5C1H00102 C364e/C284e/C224e
A61FH00101 364e/284e/224e
A4FJH00104 C454A5C0H00101 C454e
A61EH00101 454eA2XKH00104 C554
A5AYH00101 C554eA61DH00101 554e
A2X0H00102 C754/C654
A2X0H00S01 C754e/C654e
A55VH00101 754/754e/654/654e
:
Attachments
8944.pdf (155.90 KB)
8945.pdf (205.40 KB)
8970.pdf (161.00 KB)
SSD Knowledge Base
Page 144 of 611
Return to Contents
Problem Solution
ID: KBA01401974
Updated: 10/19/2015 9:13:05 AM
Problem
Solution
Japan".
SSD Knowledge Base
Page 145 of 611
Fax rotates images when transmitting (TX)
Return to Contents
Known Error
ID: KBA00026938
Updated: 5/19/2017 2:56:49 PM
Error
Faxes rotate the TX image by 90 degrees when scanned. Constant or intermittent.
Root Cause
Failed sizing sensors in the ADF tray.
Workaround/Fix
Replace the sizing sensors:
For the DF701:
PS9 (A108M50000 Photoreflector)
PS8 (A108M50100 Photointerrupter)
VR1 ( A143PP6X00 PW Board Assy)
For the DF624
PS7 (A108M50000 Photoreflector)
PS6 (A108M50100 Photointerrupter)
VR1 (A143PP6X00 PW Board Assy)
A temporary workaround would be to set the scan to 8 ½ X 11 default by selecting it on the ADF, the going to utility> user settings
> Scan/Fax > current setting:
SSD Knowledge Base
Page 146 of 611
Return to Contents
Problem Solution
ID: KBA01400155
Updated: 11/4/2015 8:58:57 AM
C5580N
Problem
Solution

bizhub_C654e_C754e folders). This firmware will fix the sleep mode/lockup issue, but may create an
offset image issue when printing via the PCL driver. The offset image issue is being investigated.
SSD Knowledge Base
Page 147 of 611
Troubleshooting Dog Eared Copies
Return to Contents
Reference
ID: KBA00027126
Updated: 3/1/2017 7:45:02 PM
C654e,bizhub C754,bizhub C754e,bizhub PRESS 1052,bizhub PRESS 1250,bizhub PRESS 1250P,bizhub
PRESS 2250P,bizhub PRESS C1070,bizhub PRESS C1070P,bizhub PRESS C1085,bizhub PRESS
C1100,bizhub PRESS C6000,bizhub PRESS C7000,bizhub PRESS C7000P,bizhub PRESS C70hc,bizhub
PRESS C8000,bizhub PRO 1050,bizhub PRO 1050e,bizhub PRO 1050eP,bizhub PRO 1050P,bizhub PRO
1051,bizhub PRO 1100,bizhub PRO 1200,bizhub PRO 1200P,bizhub PRO 1600P,bizhub PRO
2000P,bizhub PRO 920,bizhub PRO 950,bizhub PRO 951,bizhub PRO C1060L,bizhub PRO C5500,bizhub
PRO C5501,bizhub PRO C6000L,bizhub PRO C6500,bizhub PRO C6500P,bizhub PRO C6501,bizhub PRO
C6501P,bizhub PRO C65hc,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFX
Reference
This document provides guidance & insight to use when Troubleshooting Dog Eared Copies.
The observations made when using this reference serve as the answers to the types of questions posed by the
CSC/SSD when requesting Technical Support for jams & dog ear issues. The document is written in a basic manner so
that the observation points may be applied to a wide range of models.
Attachments
Troubleshooting Dog Eared Copies.pdf (121.20 KB)
dogeared media sample.jpg (4.10 MB)
SSD Knowledge Base
Page 148 of 611
Operation panel locks up.
Return to Contents
Problem Solution
ID: KBA00026603
Updated: 11/16/2015 11:21:42 AM
C224e,bizhub C308,bizhub C368,bizhub C454e,bizhub C554e,bizhub C654e,bizhub
C754e,Dispatcher,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC3090,MFXC3680,MFX
C3680N,MFXC3690,MFXC4580N,MFXC5580N,NSi AutoStore
Problem
The operational panel may lock under the following conditions.
1. MFP is managed by a third party application and Authentication is enabled
2. User logs in and performs a successful scan
3. User logs off
4. User logs back in with the wrong user name or password
Solution
CAUSE: Firmware anomaly.
SOLUTION: Install the following Special firmware.
NONLK VERSION
Model Current F/W New F/W Version Program File Name
Version
bizhub C364(e) Series GC1K5 GC2K5 A5C10Y0F000GC2K5.exe
bizhub C554(e) Series GC1K5 GC2K5 A5C10Y0F000GC2K5.exe
bizhub 554e Series GC1K5 GC2K5 A61F0Y0F000GC2K5.exe
bizhub C754(e) Series GC1K5 GC2K5 A2X00Y0F000GC2K5.exe
bizhub 754(e) Series GC1K5 GC2K5 A55V0Y0F000GC2K5.exe
LK101v3
bizhub C364(e) Series GD1K5 GD2K5 A5C10Y0F000GD2K5.exe
bizhub C554(e) Series GD1K5 GD2K5 A5C10Y0F000GD2K5.exe
bizhub 554e Series GD1K5 GD2K5 A61F0Y0F000GD2K5.exe
bizhub C754(e) Series GD1K5 GD2K5 A2X00Y0F000GD2K5.exe
bizhub 754(e) Series GD1K5 GD2K5 A55V0Y0F000GC2K5.exe
SSD Knowledge Base
Page 149 of 611
Return to Contents
Reference
ID: KBA00027501
Updated: 11/30/2015 2:01:14 PM
654e,bizhub 754,bizhub 754e,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub
Reference
1. If the MFPB has been cleansed a "C" will appear on the label after the part number on the box (refer to the attached JPG file).
2. If the MFPB has been repaired a "R" will appear on the lable after the part number (refer to the attached JPG file).
Notes:
a. If the MFPB was taken from another machine, refer to the procedure below prior to powering ON the MFP. To reset the MFPB
follow the steps in the attached pdf "Using reset tool" for the proper procedure. DO NOT power the MFP ON without verifying the USB
drive is properly inserted into the Service Port as this may corrupt the SSDB. To view the PDF, you may need to download a free copy
of Adobe Reader®.
b.The latest version of firmware, system software or drivers is available via One Stop Product
Support.
Attachments
Using_reset_tool.pdf (193.20 KB)
Cleansed_versus_Repaired_MFPB.JPG (298.20 KB)
SSD Knowledge Base
Page 150 of 611
Return to Contents
Problem Solution
ID: KBA00027754
Updated: 3/7/2017 1:29:21 PM
754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C308,bizhub
C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub
C654,bizhub C654e,bizhub C754,bizhub C754e,MFX3680N,MFXC2280,MFXC2280N,MFXC2880,MFX
C2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC5580N
Problem
Solution
CAUSE: Each workbook sheet is treated as a separate job, so any settings made in the print driver are
only applied to the active sheet.
The remaining sheets will adhere to the driver's default settings.
This issue is with Microsoft, which is documented on Microsoft's Support site;
https://support.microsoft.com/enus/kb/214383
This behavior was verified with both KM drivers and HP drivers, this operation is not a print driver or printer specific issue.
SOLUTION:
KMBS has incorporated a setting in our drivers a while back called "Excel Job Control" which allows all the sheets in an Excel
Workbook to be set as one job.
1)If the customer is using the 64 bit version of Excel, then please set the "Excel Job Control" setting in the drivers Printer
Preferences. This option only works with MS Excel 64 bit application.
2) Or, you can utilize the workaround of having two drivers installed with one defaulted to "Singled Sided: and the other to "Double
Sided".
Otherwise, the customer will have to apply the setting to each sheet as detailed by Microsoft.
This information is detailed in the product User's Guide.
SSD Knowledge Base
Page 151 of 611
After unregistering MFP from NSI AutoStore, the MFP is reregistered
Return to Contents
Problem Solution
ID: KBA00028005
Updated: 3/16/2017 3:33:47 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 364e,bizhub 367,bizhub
454e,bizhub 554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub
C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub
C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2860,MFX
C2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC5580N
Problem
After unregistering MFP from NSI AutoStore®, the MFP is reregistered
Solution
CAUSE:
NSI Autostore, continues to reregister the MFP due to the workflow not being deleted from NSI.
SOLUTION:
Use the attached PDF procedure to completely unregister the MFP from NSI Autostore.
Attachments
About_deleting_applications_from_mfp_and_removing_MFPs_from_device_manager_list.pdf (148.50 KB)
SSD Knowledge Base
Page 152 of 611
MFP does not send multipage scans (faxing) to Faxpress or RightFax®.
Return to Contents
Problem Solution
ID: KBA00028009
Updated: 6/5/2017 5:24:15 PM
C5580N
Problem
PROBLEM: MFP does not send multipage scans (faxing) to Faxpress or RightFax®.
Solution
CAUSE: When the metadata file was created for a multipage Tiff, the file names that referenced the Tiff files were itemized 1,2,3
and so on, however the MFP only produced one multipage Tiff file. When RightFax® and FaxPress began to process the metadata file,
it did not know how to handle the missing files as the MFP created only one file and not multiple files with the filename ending in 1, 2,
3 and so on.
SOLUTION: Install firmware version GC363 or GD363 for the C224e, C284e, C364e, C454e or C554e with the LK101.
For the C654e/C754e ith the LK101 install firmware version GC383 or GD383.
SSD Knowledge Base
Page 153 of 611
Logo doesn't print properly
Return to Contents
Problem Solution
ID: KBA00028108
Updated: 6/8/2017 2:18:30 PM
554e,bizhub 654e,bizhub 754e,bizhub C224e,bizhub C284e,bizhub C3350,bizhub C364e,bizhub
C3850,bizhub C3850FS,bizhub C454e,bizhub C554e,bizhub C654e,bizhub C754e,bizhub PRESS
1250,bizhub PRESS 1250P,bizhub PRO 951,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFX
Problem
PROBLEM: Logo doesn't print properly
Solution
CAUSE: Interpreter issue.
SOLUTION: Install updated firmware.
1. For e series machine please use GD3K7 to correct.
2. For bh1250 use GCU50.
3. For bh951 GCU40.
4. For C3850, (FS), C3350 Non Web Browser A3GN30GD705951
5. For C3850, (FS), C3350 Web Browser A3GN30GD705W51
6. For 4750, 4050 Non Web Browser A6F730GD705951
7. For 4750, 4050 Web Browser A6F730GD705W51
SSD Knowledge Base
Page 154 of 611
Keyboard Wedge (Keyboard Emulation) Mode for AU205H(Omnikey 5427CK)
Return to Contents
Reference
ID: KBA00028213
Updated: 9/16/2021 7:48:35 AM
Related Products:bizhub 287,bizhub 367,bizhub C224e,bizhub C284e,bizhub C308,bizhub C364e,bizhub
C454e,bizhub C554e,MFXC2280,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFX
C3690,MFXC4580N,MFXC5580N
Reference
Support authentication mode
Device authentication: Supported (MFP Authentication)
External Server authentication: Supported
Enhanced Server authentication: Partly supported (*2)
(*2) Some enhanced server authentication application may not support LDD with extension card type.
Recommend the confirmation before providing to customer because it depends on application version
as well.
KMI tested with the following applications.
1. PSES (Authentication Manager) Ver.3.2.0.1000: OK
2. SafeQ Ver5.0 (MU25): OK
3. SafeQ Ver4.0 (SR24): OK
4. Equitrac Ver5.4: NG
MFP Models:
bizhub C224e
bizhub C364e
bizhub C284e
bizhub C554e
bizhub C454e
227 series, C308 series, C754e series also have Keyboard Wedge loadable drivers available, but no
confirmation on test like the MFPs mentioned above.
In other words, not sure if PSES and SafeQ would work, but definitely won't work with Equitrac, Pharos,
PaperCut at this time.
SSD Knowledge Base
Page 155 of 611
Keyboard Wedge (Keyboard Emulation) Mode for AU205H(Omnikey 5427CK) (cont.)
On the C554e/C454e/C364e/C284e/C224e series:
Install firmware version G20K8 or above.
Set Switch No: 135 Hex Assignment: 04
Install Keyboard Emulation loadable driver
Install LDDInstall LDD as follows. (For the details, see the "Service Manual")
(1) Extract the attached exe file and save "xxxxxx.tar" file to root directory of USB memory.
(2) Insert the USB memory to USB port of MFP.
(3) Call the Service Mode to the screen.
(4) Touch [System 2] > [Driver Install].
(5) Touch [SET] and press "Start" button to start installing the data.
(6) Check that data is normally installed from the message that appears on the control panel.
(7) Turn OFF/ON the main switch.
(8) In the Service Mode> Billing Setting> Management Function Choice, select "Card" or "Body" in
"Authentication Device2"and press "OK" button.
(9) Turn ON/OFF the main switch.
On the C308/C368 series:
Install firmware version G0084 or above.
(8) In the Service Mode> Billing Setting> Authentication Device 2, select "Card" or "Body" in "Authentication Device2"and press "END"
button.
On the 287/367 series:
Install firmware version G0084 or above.
SSD Knowledge Base
Page 156 of 611
Keyboard Wedge (Keyboard Emulation) Mode for AU205H(Omnikey 5427CK) (cont.)
(8) In the Service Mode> Billing Setting> Authentication Device 2, select "Card" or "Body" in "Authentication Device2"and press "END"
button.
SSD Knowledge Base
Page 157 of 611
MAC 10.10 driver 1sided and Gray Scale Default Setting
Return to Contents
Reference
ID: KBA00028605
Updated: 9/15/2021 4:08:08 PM
Related Products:bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C364e,bizhub
C454,bizhub C454e,bizhub C554,bizhub C554e,MFXC2280,MFXC2880,MFXC2880N,MFXC3680,MFX
Reference
MacOSX 10.9/ MacOSX 10.10
PS 5.2.1.SSD_03
Models:
bizhub C554/C554e/C454/C454e/C364/C364e/C284/C284e/C224/C224e
Defaults:
Print Type is set to "1sided" as a default setting.
Select Color is set to "Gray Scale" as a default setting.
SSD Knowledge Base
Page 158 of 611
Power Consumption in Sleep Mode button is missing
Return to Contents
Reference
ID: KBA00028806
Updated: 9/16/2021 7:52:33 AM
C754e,MFXC2280,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Reference
The Power Consumption in Sleep mode button is disabled when a Fiery controller is connected.
This is specification.
For reference the "Power Consumption in Sleep Mode" can be found by performing the following.
1. Select Menu
2. Select Utility
4. Using the key pad, enter 12345678 twice
5. Select System Settings
6. Press "Forward" button on top left od screen
7. Power Consumption in Sleep Mode would be located here.
SSD Knowledge Base
Page 159 of 611
How to keep the MFP from using SSL 3.0
Return to Contents
How To
ID: KBA00029012
Updated: 3/16/2017 11:32:22 AM
Question
How to keep the MFP from using SSL 3.0 when using Papercut
Answer
To keep the MFP from using the SSL 3.0 encryption set, deselect it the Security section of Pagescope
Web Connect on the MFP.
Papercut will still try to negotiate SSL 3.0, even though the MFP doesn't use it. Using Papercut, the User
will no longer be able to sign into Papercut from the MFP. Papercut will then need to be modified to not
use SSL 3.0
Edit the server.properties file in (root)\Program Files\Papercut MF\Server folder.
Note: In order to open server.properties you will need to run Notepad as an administrator
Locate the following line:
#server.ssl.protocols=SSLv3, TLSv1, TLSv1.1, TLSv1.2
Remove the # symbol and change SSLv3 to SSLv2Hello. It will look like this:
server.ssl.protocols=SSLv2Hello, TLSv1, TLSv1.1, TLSv1.2
Save the file and restart the Papercut Application Server service.
The MFP does not need to be remanaged,
Many implementations still require handshaking with SSLv2Hello, while this pseudo protocol allows the
protocol negotiation to initiate, it is not a full SSL implementation and is not vulnerable to the Poodle or
any other means of attack. There are quite a number of websites that discuss disabling SSLv3 and
leaving SSLv2Hello intact for compatibility.
SSD Knowledge Base
Page 160 of 611
Return to Contents
Known Error
ID: KBA01200955
Updated: 4/26/2016 3:00:35 PM
Related Products:bizhub 654,bizhub 754,bizhub C220,bizhub C224,bizhub C224e,bizhub C280,bizhub
C650,bizhub C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX
C2280,MFXC2828,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Error
CC180
Root Cause

Workaround/Fix
PROBABLE CAUSES:
1. An Authentication Unit driver is installed and unit is not attached.
Perform the following steps.
a. Back up the data on the HDD
b. Format the HDD (Logical)
c. Power the MFP OFF/ON

2. The CC180 code may occur due to an incorrect Authentication setting, possibly being set when
the feature isn’t even in use. For example, the loadable device driver for the authentication device
may be missing, but yet the code cannot be reset.
Confirm in the Billing Mode if an Authentication device is enabled by performing the following steps.
For the bizhub C220/C280/C360; bizhub C451/C550/C650; bizhub C452/C552/C552DS/C652/C652DS
a. Press Utility/Counter
b. Press Meter Count
c. Press Check Details
d. Press "Stop 00" "Stop 01"
e. Press "Stop 9"
f. Select Management Function Choice
g. Confirm "Unset" is highlighted

For the bizhub C224/C284/C364/C454/C554/C654/C754;
bizhub C224e/C284e/C364e/C454e/C554e/C654e/C754e; bizhub 654/754
a. Press Menu
SSD Knowledge Base
Page 161 of 611
CC180 error without Authentication Unit installed. (cont.)
b. Press Counter
c. Press "Stop 00" "Stop 01" (Enter 9272 4 times. This is default from factory)
d. Press "Stop 9"
e. Select Management Function Choice
f. Confirm "Unset" is highlighted
:
SSD Knowledge Base
Page 162 of 611
CE30x error code
Return to Contents
Known Error
ID: KBA01200916
Updated: 12/14/2015 2:59:14 PM
754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C364e,bizhub C454,bizhub
C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX3680N,MFX
4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Error
CE30x
Root Cause
CE30x error code.

CE301 Referring incorrect memory
CE302 Incorrect command
CE303 Finished due to error inside Qt library
CE304 Finished due to error outside Qt library
CE305 Program forced to stop
Note: A CE304 error code may be indicated with two (2) diagonal "SharkFins" on the operation panel
(See illustration below).

SSD Knowledge Base
Page 163 of 611
CE30x error code (cont.)

Workaround/Fix
PROBABLE CAUSES:
1. Possible poor connection or failed MFPB.
Please perform the following.
a. Check the connectors on MFPB for proper connection and correct as necessary.
b. Reinstall the firmware or update to latest version.
c. Replace MFPB and rewrite firmware.
WARNING: If the Reset Tool or Reset procedure is to be used after replacing the MFPB, please carefully read
the attached instructions.

Replacing the MFP board
CAUTION: Before replacing the MFP board, perform [Service Mode] g [Enhanced Security] g [NVRAM Data

Backup] to back up data.
1. Turn OFF the machine and unplug it. Remove any covers necessary to obtain access to the MFPB.
2. Replace the MFPB.

PART NUMBER
A4FMH02204 bizhub C224
A161H02104 bizhub C284/C364
A2XKH02004 bizhub C454/C554/C654/C754
A5C1H02007 bizhub C224e/C284e/C364e/C454e/C554e
A2X0H02001 bizhub C654e/C754e
A55VH02301 bizhub 654e/754e
A61FH02001 bizhub 224e/284e/364e/454e/554e

3. Insert the USB stick with the latest firmware loaded on the root; then power the machine ON. Do not update the
firmware at this time.
4. Touch [Machine Type Select] key on the panel.
5. Enter the following [Machine] and [Type] information, and then touch [Fix].

bizhub C554 series
Product Machine bizhub C554 bizhub C454 bizhub C364 bizhub C284 bizhub C224
Machine 1 1 1 1 1
Type A 0 1 2 3
bizhub C554e series bizhub C554e bizhub C454e bizhub C364e bizhub C284e bizhub C224e
First four digits of the serial number A5AY A5C0 A5C1 A5C2 A5C4
SSD Knowledge Base
Page 164 of 611
Machine 3 3 3 3 3
Type A 0 1 2 3
bizhub 554e series bizhub 554e bizhub 454e bizhub 364e bizhub 284e bizhub 224e
First four digits of the serial number A61D A61E A61F A61G A61H
Machine 4 4 4 4 4
Type A 0 1 2 3
bizhub C754/C654 bizhub C754 bizhub C654

First four digits of the serial number A2X0 A2X1
Machine 0 0
Type 0 1
bizhub C754e/C654e bizhub C754e bizhub C654e

Machine 0 0
Type 0 1
bizhub 754e/654e bizhub 754e bizhub 654e

First four digits of the serial number A55V A5YN
Machine 2 2
Type 0 1

Note: Entering the incorrect Machine or Type will result in code C9401.
6. Turn OFF the Main power switch, then remove the USB memory.
7. Turn ON the Main power switch; CD390 is indicated along with Japanese characters.
8. Let the machine reboot automatically two times.
9. After the 2nd reboot, code CD390 will display again, but now with English text, and a “Restore Data” button is
also indicated on the panel.
Note: It may take up to 5 minutes before the English text appears.
10. Touch [Yes] on the restore screen to restore the data from SSDB to MFP board.
11. Turn the Main power switch OFF/ON.
Notes:
a. The original SSD board should have no problem and can be installed with the MFP board.
b. When replacing the MFP board with another one, never use the combination of a used MFP board removed
from another machine and the original SSD board. This combination causes corruption of stored data. The
combination of the original MFP board and a used SSD board removed from another machine also causes the
same problem.
2. A failed DIMM.
Please perform or check the following.
a. Try using Reset Key Service entry (holding down Reset key), a black dot should be indicated.
b. Unable to access F/W Update Mode from the service port.
c. The USB service port sensor tests well with meter or in another machine.
d. The USB flash drive & data has been used successfully on a known working MFP.
e. Reseat all connections to MFPB, DIMMs and HDD.
f. Perform a check on the memory DIMM.
Service Mode g State Confirmation g Memory/HDD Adj. g Memory Check g Rough Check
g. If DIMM fails the Memory Check, replace it (p/n V865300066).

:
Attachments
USING THE RESET TOOL.pdf (32.90 KB)
SSD Knowledge Base
Page 165 of 611
USING THE RESET PROCEDURE.pdf (1,003.50 KB)
SSD Knowledge Base
Page 166 of 611
Multifunction Network Faxing features.
Return to Contents
Reference
ID: KBA01000552
Updated: 5/20/2016 11:04:19 AM
Related Products:bizhub 222,bizhub 223,bizhub 282,bizhub 283,bizhub 284e,bizhub 284e,bizhub
362,bizhub 363,bizhub 364e,bizhub 364e,bizhub 423,bizhub 454e,bizhub 454e,bizhub 552,bizhub
554e,bizhub 652,bizhub 654,bizhub 654,bizhub 754,bizhub 754e,bizhub 754e,bizhub C224,bizhub
C224,bizhub C224e,bizhub C224e,bizhub C253,bizhub C280,bizhub C284,bizhub C353,bizhub
C454e,bizhub C454e,bizhub C552DS,bizhub C554,bizhub C554,bizhub C554e,bizhub C652,bizhub
C652DS,bizhub C654,bizhub C654,bizhub C654e,bizhub C754,bizhub C754,bizhub C754e,bizhub
C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2828,MFXC2880,MFXC3035,MFX
Reference
Inbound and Outbound FoIP/VoIP utilization capabilities (as opposed to analog)
The bizhub (faxcapable) MFPs support the following IFax technologies (FoIP):
Internet Faxing
Internet Faxing enables transmission of a hard copy document over the Internet in the form of
hard copy output. In essence, it is the same as a fax transmission. It is sent as a hard copy
document and received as a hard copy document; however, it is transmitted over the Internet
instead of a traditional telephone line. Since the transmission occurs over the Internet, there are
no additional costs incurred. Your only cost is your monthly fee for Internet
service. Transmissions can be sent over the Internet from one T.37 Internet Fax device to
another. Since T.37 Internet Fax machines are assigned Email addresses, it is possible to send
a fax transmission over the Internet instead of over traditional telephone lines. The Email
address of the receiving T.37 fax device is stored in the address book or can be manually dialed
just like a fax number or a regular Email address. In this case, the Email address is assigned to
the device.
The Internet Engineering Task Force (IETF) established the T.37 Internet protocol. This is a
“storeandforward” protocol. Messages are sent and stored in a gateway until they can be
forwarded to the intended recipient. The messages are not sent in “realtime”. Unlike any fax
transmission that can be sent and received in “realtime”, transmissions over the Internet using
the T.37 protocol cannot accomplish this “realtime” sending. The T.38 Internet protocol has this
capability; however, T.38 Internet Faxing requires communication with a managed network (within
a corporation or organization). Due to this limitation, T.37 remains the more popular and
prevalent protocol for Internet Faxing.
IP Address Fax
IP Address Faxing has the ability to transmit data over an office Intranet instead of a phone
line. Taking advantage of an established LAN/WAN infrastructure, IP Address Fax eliminates
costly connection and transmission fees. IP Address Fax does not require a dedicated server or
use the office mail server. You simply send from one fax to another in your office by using the
TCP/IP address of the device (instead of dialing the fax number of the device).
Technologies used for FoIP
Here's a list of the most commonly used technologies in FoIP networks (along with a short explanation)
SSD Knowledge Base
Page 167 of 611
Multifunction Network Faxing features. (cont.)
T.38 is an ITU standard for sending and receiving faxes through IP networks in realtime mode. Fax
messages are split and sent as UDP or TCP/IP packets. A virtual fax is emulated to compensate the
delay between packet transmissions.
T.37 is an ITU standard for sending FAX across IP networks in a store and forward mode. FAX
messages are sent as MIME encoded email messages using SMTP. This is the most widely used
standard by Fax (To/From) Email providers.
Fax Server Software based fax server that receives a fax through an email address or a virtual
printer and stores it locally to forward it to a fax number using a faxmodem like device.
Fax Gateway Hardware based fax forwarder that receives faxes and forwards them using either T.37
or T.38 to the destination fax number.
G.711 ulaw Voice codec used for experimental faxing. It transfers voice over IP networks
uncompressed, so it is the only codec suitable for fax sending through IP networks. The results are
unpredictable, sometimes you get a full fax transferred without a problem, but other times it just starts
the fax handshake and hangs.
VoIP Fax
Fax was designed for analog networks, and does not travel well over a VoIP network. The reason
for this is that Fax communication uses the signal in a different way compared to regular voice
communication. When VoIP technologies digitize and compress analog voice communication, it is
optimized for VOICE and not for FAX.
Sending faxes over VoIP networks is not usually successful. It is human nature to look for simple
reasons for that, and simple cures. In reality, there are a number of reasons, and no certain
universal cures. VoIP networks are designed to do a good job with speech. Carrying any sound
other than a single voice speaking is not generally a system requirement. It should not be too
surprising if it works rather poorly.
IMPORTANT: At this time, Konica Minolta does not support VoIP Fax. It is a common
understanding in the industry that VoIP Fax can be unreliable, unpredictable and is meant
for lightlyloaded LANs.
There is the possibility that communication errors will occur depending upon the type of IP
Network environment, SIP server and VoIP gateway.
The bizhub fax feature operates correctly under PSTN or PBX. However, sometimes the fax
feature will not operate properly through VoIP due to the line quality. Because VoIP uses
an Internet connection, it is susceptible to all the “hiccups” normally associated with
broadband services. All of these factors affect call quality:
• Latency
• Jitter
• Packet loss
SSD Knowledge Base
Page 168 of 611
Konica Minolta SAP certified MFP/printer device types.
Return to Contents
Reference
ID: KBA01104097
Updated: 6/13/2016 10:02:56 AM
Related Products:bizhub 222,bizhub 223,bizhub 224e,bizhub 25e,bizhub 282,bizhub 283,bizhub
284e,bizhub 3300P,bizhub 3320,bizhub 36,bizhub 361,bizhub 362,bizhub 363,bizhub 364e,bizhub
4000P,bizhub 4020,bizhub 4050,bizhub 40P,bizhub 42,bizhub 421,bizhub 423,bizhub 454e,bizhub
4750,bizhub 501,bizhub 552,bizhub 554e,bizhub 601,bizhub 652,bizhub 654e,bizhub 751,bizhub
754e,bizhub C20,bizhub C203,bizhub C20P,bizhub C220,bizhub C224,bizhub C224e,bizhub C25,bizhub
C353P,bizhub C35P,bizhub C360,bizhub C364,bizhub C364e,bizhub C3850,bizhub C451,bizhub
C452,bizhub C454,bizhub C454e,bizhub C550,bizhub C552,bizhub C552DS,bizhub C554,bizhub
C754e,bizhub PRESS 1052,bizhub PRESS 1250,bizhub PRESS 1250P,bizhub PRO 1051,bizhub PRO
1200,bizhub PRO 1200P,bizhub PRO 950,bizhub PRO 951,magicolor 4650DN,magicolor
4650EN,magicolor 4690MF,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2828,MFX
C2880,MFXC2880N,MFXC3035,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N,PagePro 5650EN
Reference
Konica Minolta is an official member of the SAP Printer Vendor Program and offers within this program
support for the following KM MFPs/printers SAP device types.

bizhub C224e
bizhub C284e
bizhub C364e
bizhub C454e
bizhub C554e
bizhub C654e
bizhub C754e
bizhub C754
bizhub C654
bizhub C554
bizhub C454
bizhub C364
bizhub C284
bizhub C224
bizhub C652DS
bizhub C552DS
bizhub C652
bizhub C552
bizhub C452
bizhub C650
bizhub C550
bizhub C451
bizhub C360
bizhub C280
bizhub C220
SSD Knowledge Base
Page 169 of 611
Konica Minolta SAP certified MFP/printer device types. (cont.)
bizhub C353
bizhub C353P
bizhub C253
bizhub C203
bizhub C35
bizhub C35P
bizhub C25
bizhub C20
bizhub C20P
bizhub C3350
bizhub C3850
magicolor 4650 EN
magicolor 4650 DN
magicolor 4695MF
bizhub PRESS 1250
bizhub PRESS 1250P
bizhub PRESS 1052
bizhub PRO 951
bizhub PRO 1200
bizhub PRO 1200P
bizhub PRO 1051
bizhub PRO 950
bizhub 754
bizhub 754e
bizhub 654
bizhub 654e
bizhub 554e
bizhub 454e
bizhub 364e
bizhub 284e
bizhub 224e
bizhub 652
bizhub 552
bizhub 751
bizhub 601
bizhub 501
bizhub 421
bizhub 361
bizhub 362
bizhub 282
bizhub 222
bizhub 423
bizhub 363
bizhub 283
bizhub 223
bizhub 42
bizhub 36
bizhub 40P
bizhub 25e
SSD Knowledge Base
Page 170 of 611
Konica Minolta SAP certified MFP/printer device types. (cont.)
bizhub 3300P
bizhub 4000P
bizhub 4700P
bizhub 3320
bizhub 4020
bizhub 4050
bizhub 4750
PagePro 5650EN
Refer to the attached documentation for complete information about the SAP Printer Vendor Program.
Notes:
1. KMBS USA Supported device type languages;
Supported languages: Latin1
Supported languages: ISO88591 (Latin1)
Supported languages: Unicode (UTF8)

Please refer to the attached SAP_Note1135038_Version_75.pdf for additional information.

2. The latest SAP device types are available via the Konica Minolta One Stop Product Support site.

3. To view a PDF, you may need to download a free copy of Adobe Reader®.
Attachments
SAP_Printer_Vendor_Program.pdf (304.10 KB)
SAP_Note_1135038_Version_75.pdf (152.70 KB)
selectdevtype_wizard.pdf (335.30 KB)
SSD Knowledge Base
Page 171 of 611
UK208/UK212 Wireless LAN Function Specification
Return to Contents
Reference
ID: KBA00029428
Updated: 10/6/2021 2:05:51 PM
Related Products:bizhub 287,bizhub 367,bizhub C224e,bizhub C258,bizhub C284e,bizhub C364e,bizhub
C454e,bizhub C554e,MFXC2280,MFXC2590,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFX
C4580N,MFXC5580N
Reference
This document provides the following specification information of wireless LAN function(UK208/UK
212).
Compliance Standards
Transmission Scheme
Frequency Range
Channel
Data Transfer Speed
Communication Mode
Network Interface Settings
Authentication /Encryption Algorithm

Please refer to the attached PDF or Excel file for further information.
Attachments
Wireless LAN Specification.pdf (68.00 KB)
Wireless LAN Specification.xlsx (11.60 KB)
SSD Knowledge Base
Page 172 of 611
USB card reader Loadable device driver reference list
Return to Contents
Reference
ID: KBA00029437
Updated: 10/7/2021 3:49:48 PM
Related Products:bizhub 224e,bizhub 227,bizhub 283,bizhub 287,bizhub 36,bizhub 361,bizhub
4050,bizhub 42,bizhub 421,bizhub 423,bizhub 454e,bizhub 501,bizhub 552,bizhub 554e,bizhub
601,bizhub 652,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C203,bizhub C220,bizhub
C3100P,bizhub C3110,bizhub C3350,bizhub C35,bizhub C353,bizhub C360,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C451,bizhub C452,bizhub C454,bizhub C454e,bizhub
C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,bizhub PRO 951,MFX
4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2828,MFXC2860,MFXC2880,MFXC2880N,MFX
C3035,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC5580N
Reference
Loadable device driver reference list for USB card readers,version 18.12.2015

This document informs about the available loadable device drivers for Konica Minolta bizhub,
Attachments
Reference List Loadable Devices Drivers_v18.12.2015.pdf (89.70 KB)
SSD Knowledge Base
Page 173 of 611
FS533, 7270 jam code
Return to Contents
Known Error
ID: KBA00029468
Updated: 7/19/2016 4:04:32 PM
Related Products:bizhub C224e,bizhub C284e,MFXC2280,MFXC2880,MFXC2880N,MFXC3680,MFX
C3680N
Error
FS533, 7270 jam code occurs during copying or printing.
Root Cause
Failed fusing motor (M3).
Workaround/Fix
Prior to replacing fusing motor (M3), perform the output load check.
1. Access the service mode.
2. Select State Confirmation.
3. Load check 45, multi mode 1, 3, 4, 5 and 6.
4. If the motor is determined as failed replace M3 (p/n A61DM10200).:
SSD Knowledge Base
Page 174 of 611
Return to Contents
Problem Solution
ID: KBA00029519
Updated: 7/29/2016 3:01:54 PM
3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFX
C4580N,MFXC5580N
Problem
Solution
CAUSE: Delete Other User Jobs is set to "Restrict".
SOLUTION: To set Delete Other User Jobs to "Allow", perform the following.
1. Select Utility
3. Using the numeric keypad enter 12345678 (default twice)
5. Select Restrict User Access
6. Select Delete Other User Jobs
7. Select Allow
8. Press OK
SSD Knowledge Base
Page 175 of 611
Return to Contents
How To
ID: KBA00029616
Updated: 3/7/2017 11:48:37 AM
454e,bizhub 554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub
C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub
C654e,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFX
C2590,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFX
C4580N,MFXC5580N
Question
Answer
After installing/Activating the LK107 (Unicode Font solution), you will need to install the Unicode Font
on to the MFP.
The Unicode Font Data is available for download from the Konica Minolta One Stop Product Support
site which is accessed via MKM;
https://www.mykonicaminolta.com/wps/portal/mkm
Home>Service>Service Tools>One Stop Product Support.
Search by "Unicode_Font_Data" it is usually posted in the "Special Firmware" section for each product.
The process on how to install the Unicode Font is listed in the MFP's service manual.
Please see attached PDF documents for additional information.
Attachments
Unicode iOption LK107.pdf (62.90 KB)
C368_C308_C258.pdf (1,462.70 KB)
367_287_227.pdf (1,434.80 KB)
C287_C227.pdf (1,429.20 KB)
364e_284e_224e.pdf (1,522.10 KB)
SSD Knowledge Base
Page 176 of 611
How to install the Unicode Font data after activating the LK107. (cont.)
554e_454e.pdf (1,536.70 KB)
754_654.pdf (1,344.00 KB)
754e_654e.pdf (1,494.80 KB)
C364_C284_C224.pdf (2.20 MB)
C554_C454.pdf (2.20 MB)
C554e_C454e.pdf (1,475.50 KB)
C754_C654.pdf (2.50 MB)
C754e_C654e.pdf (1,422.80 KB)
C364e_C284e_C224e.pdf (72.30 KB)
SSD Knowledge Base
Page 177 of 611
Driver Packaging Utility 2.6 SSD_31
Return to Contents
Reference
ID: KBA00029719
Updated: 10/7/2021 3:45:52 PM
Related Products:bizhub 223,bizhub 224e,bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub
3320,bizhub 36,bizhub 361,bizhub 363,bizhub 364e,bizhub 367,bizhub 4020,bizhub 4050,bizhub
42,bizhub 421,bizhub 423,bizhub 454e,bizhub 4750,bizhub 501,bizhub 554e,bizhub 601,bizhub
652,bizhub 654,bizhub 654e,bizhub 751,bizhub 754,bizhub 754e,bizhub C220,bizhub C224,bizhub
C224e,bizhub C280,bizhub C284,bizhub C284e,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub
C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX3680N,MFX
Reference
This utility supports the following printer drivers.
bizhub 423/363/283/223
KONICA MINOLTA 423SeriesFAX
KONICA MINOLTA 423SeriesPCL
KONICA MINOLTA 423SeriesPS
KONICA MINOLTA 423SeriesXPS
bizhub 42/36
KONICA MINOLTA 42SeriesPCL6
bizhub 501/421/361
KONICA MINOLTA 501/421/361FAX
KONICA MINOLTA 501/421/361PCL
SSD Knowledge Base
Page 178 of 611
Driver Packaging Utility 2.6 SSD_31 (cont.)
KONICA MINOLTA 501/421/361PS(V)
KONICA MINOLTA 501/421/361XPS+
bizhub 554e/454e/364e/284e/224e
KONICA MINOLTA 554eSeriesFAX
KONICA MINOLTA 554eSeriesPCL
KONICA MINOLTA 554eSeriesPS
KONICA MINOLTA 554eSeriesXPS
bizhub 751/601
KONICA MINOLTA 751/601 FAX
KONICA MINOLTA 751/601 PCL
KONICA MINOLTA 751/601 PS(V)
KONICA MINOLTA 751/601 XPS+
bizhub 754/754e/654/654e
bizhub C35
KONICA MINOLTA bizhub C35 FAX
KONICA MINOLTA bizhub C35 PCL6
KONICA MINOLTA bizhub C35 PS
KONICA MINOLTA bizhub C35 XPS
KONICA MINOLTA C360SeriesFAX
SSD Knowledge Base
Page 179 of 611
KONICA MINOLTA C360SeriesPCL
KONICA MINOLTA C360SeriesPS
KONICA MINOLTA C360SeriesXPS
bizhub C652/C652DS/C552/C552DS/C452
bizhub 652/602/552/502
SSD Knowledge Base
Page 180 of 611
KONICA MINOLTA 652/602SeriesFAX
KONICA MINOLTA 652/602SeriesPCL
KONICA MINOLTA 652/602SeriesPS
KONICA MINOLTA 652/602SeriesXPS
bizhub C3850/C3350
KONICA MINOLTA C3850 Series FAX
KONICA MINOLTA C3850 Series PCL6
KONICA MINOLTA C3850 Series PS
KONICA MINOLTA C3850 Series XPS
bizhub 4750/4050
KONICA MINOLTA 4750 Series FAX
KONICA MINOLTA 4750 Series PCL6
KONICA MINOLTA 4750 Series PS
KONICA MINOLTA 4750 Series XPS
bizhub 4020/3320
KONICA MINOLTA 4020_3320 PCL6
KONICA MINOLTA 4020_3320 PS
KONICA MINOLTA 4020_3320 XPS
bizhub C3100P
KONICA MINOLTA C3100P PCL6
KONICA MINOLTA C3100P PS
KONICA MINOLTA C3100P XPS
bizhub C3110
SSD Knowledge Base
Page 181 of 611
KONICA MINOLTA C3110 PCL6
KONICA MINOLTA C3110 PS
KONICA MINOLTA C3110 XPS
KONICA MINOLTA C3110 FAX
bizhub 423/363/283/223
KONICA MINOLTA 423SeriesPS8
KONICA MINOLTA 423SeriesXPS8
KONICA MINOLTA 423SeriesFAX8
bizhub 42/36
KONICA MINOLTA 42SeriesFAX8
KONICA MINOLTA 42SeriesPS8
KONICA MINOLTA 42SeriesXPS8
bizhub C35
KONICA MINOLTA bizhubC35FAX8
KONICA MINOLTA bizhubC35PCL68
KONICA MINOLTA bizhubC35PS8
KONICA MINOLTA bizhubC35XPS8
bizhub C281/C221/C221s
SSD Knowledge Base
Page 182 of 611
bizhub 367/287/227
bizhub C287/C227
Attachments
Dri_Packaging_Ut_v26SSD_31.zip (1,417.40 KB)
SSD Knowledge Base
Page 183 of 611
Image Log Transfer Failure
Return to Contents
Problem Solution
ID: KBA00029801
Updated: 9/14/2016 10:52:25 AM
754e,bizhub C224e,bizhub C284e,bizhub C364e,bizhub C454e,bizhub C654e,bizhub C754e,MFX
C4580N,MFXC5580N
Problem
Image Log Transfer Failed
Solution
CAUSE: Image Log Transfer fails when FTP settings are incorrect as outlined below.
FTP location (hostname or IP Address)
FTP folder location change
Authentication name and/or password has been changed.
SOLUTION: Perform the steps below to resolve the issue.
Wait for the function reset on the MFP after the FTP settings have been corrected, which is 60 minutes.
or
Send another job to the MFP after the settings are corrected which will make the MFP run the process with the corrected FTP
information, thereby sending all jobs that have been queued for the Image Log Transfer to process and send, including the
current job.
SSD Knowledge Base
Page 184 of 611
DF701/DF702, error code C6001 or C6002.
Return to Contents
Known Error
ID: KBA01200883
Updated: 6/13/2016 9:33:40 AM
654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub
Error
C6001,C6002
Root Cause
DF701/DF702, a C6001 or C6002 code is indicated. This may occur after installing the document feeder.
Workaround/Fix
PROBABLE CAUSES:
1. The ribbon cable (flat cable) is reversed during installation of the DF or when servicing the
document feeder.
Check the orientation of the cable between the MFPB and Dual Scan Board (DSIPB); it should be the same
as the one in the following illustration.

SSD Knowledge Base
Page 185 of 611
DF701/DF702, error code C6001 or C6002. (cont.)
Note: Also verify the the connection between the DFCB and DSIPB (Dual Scan Board).

2. Incorrect document feeder or firmware is installed.
Ensure that the correct document feeder is installed by performing the following steps. Rewrite firmware if
necessary.
Access service mode
Access System 2
Access ADF Settings
Unset, DF624 or DF701
3. One of the boards may have failed.
Please check all connections to the boards related to DF operation and replace suspect component if
necessary.

DFCB (p/n A3CEPP4900 for DF701 and bizhub C454/C454e/C554/C554e and p/n A3CKH00102 for bizhub
C654/C654e/C754/C754e/654/754)
DSIPB (p/n A161H02A00)
MFPB (p/n A4FMH02204 for bizhub C224; p/n A161H02104 for bizhub C284/C364; p/n A5C1H02007 for
bizhub C224e/C284e/C364e/C454e/C554e; p/n A2XKH02004 for bizhub C454/C554/C654/C754; p/n
A2X0H02001 for bizhub C654e/C754e or p/n A55VH02001 for bizhub 654/754)
WARNING: If the Reset Tool or Reset procedure is to be used after replacing the MFPB, please carefully
read the attached instructions.
SSD Knowledge Base
Page 186 of 611
DF701/DF702, error code C6001 or C6002. (cont.)

Note: The "DF702" is included as standard equipment on bizhub C654/C654e/C754/C754e/654/754.
:
Attachments
USING THE RESET PROCEDURE.pdf (1,003.50 KB)
USING THE RESET TOOL.pdf (32.90 KB)
SSD Knowledge Base
Page 187 of 611
Orientation is incorrect and image is shrunk, ADF pauses between pages
Return to Contents
Problem Solution
ID: KBA00030020
Updated: 6/7/2017 1:43:38 PM
C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,eCopy
ShareScan,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFX
Problem
PROBLEM: Orientation is incorrect and image is shrunk, ADF pauses between pages
Solution
CAUSE: Mixed Original Size Adjustment has not been completed.
SOLUTION: Perform the mixed original size adjustment:

1. Display the Service Mode screen. (For details of how to display the Service Mode screen, see the
service manual.)
2. Touch “ADF.”
3. Touch “Mixed original size adjustment.”
4. Place the chart in the document feeding tray (lengthwise).
5. Press the Start key.
6. Check that “Adjustment Result” is “OK.”
7. Touch “END.”
SSD Knowledge Base
Page 188 of 611
No Card Data to decode
Return to Contents
Problem Solution
ID: KBA00030031
Updated: 10/24/2016 10:26:37 AM
Problem
"System error. Please contact the system administrator:No Card Data to decode" message.
Solution
CAUSE: Device was created in PaperCut using the following.
Konica Minolta (OpenAPI 2.3+)
Konica Minolta (OpenAPI 3.1+)
SOLUTION: Create the device using Konica Minolta (OpenAPI 4.0+)
SSD Knowledge Base
Page 189 of 611
Return to Contents
Known Error
ID: KBA00030034
Updated: 10/11/2016 2:04:06 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub C224,bizhub C224e,bizhub C284,bizhub
C284e,bizhub C364,MFX3680N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFX
C3680N
Error
Root Cause
Pinched or damaged wire harness assembly.
Workaround/Fix
Replace wire harness assembly (p/n A3CFPP6300). Refer to illustration below for location.
SSD Knowledge Base
Page 190 of 611
DF624, C8107 occurs when scanning or copying (cont.)
SSD Knowledge Base
Page 191 of 611
How to Password protect user settings
Return to Contents
How To
ID: KBA00030205
Updated: 11/4/2016 3:22:29 PM
754,bizhub 754e,bizhub C220,bizhub C224,bizhub C224e,bizhub C258,bizhub C280,bizhub C284,bizhub
C284e,bizhub C308,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C452,bizhub
C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2590,MFXC2828,MFXC2880,MFX
C2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5580N,MFX
C5590
Question
How to Password protect user settings.
Answer
1. Access Service Mode > System 2 > Software Switch Settings.
2. Change switch number 71 to Hex 10 then touch Fix
3. Verify your settings with the following steps.
SSD Knowledge Base
Page 192 of 611
How to Password protect user settings (cont.)
SSD Knowledge Base
Page 193 of 611
New MFP Board for ISO15408 (IT Security)
Return to Contents
Reference
ID: KBA00030214
Updated: 5/17/2017 11:46:04 AM
454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub C224e,bizhub C258,bizhub C284e,bizhub
C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub C554e,MFX3680N,MFX4580N,MFXC2280,MFX
C2280N,MFXC2590,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFX
C4580N,MFXC5580N
Reference
The New MFP board has a new Dip switch 201 added to it.
Turn Dip switch 2011 to on for ISO15408 compliance
SSD Knowledge Base
Page 194 of 611
Intermittently locking up
Return to Contents
Problem Solution
ID: KBA00030229
Updated: 6/12/2017 5:46:44 PM
C284e,bizhub C364e,bizhub C454e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFX
Problem
PROBLEM: Intermittently locking up
Solution
CAUSE: Fiery MFP combination
SOLUTION: Install firmware version GD4M1 to correct issue.
SSD Knowledge Base
Page 195 of 611
When error codes are emailed, time stamp is off by 1 hour during Day Light Savings Time (DST).
Return to Contents
Problem Solution
ID: KBA00030231
Updated: 6/8/2017 10:09:45 AM
808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub
C4590,MFXC5580N,MFXC5590
Problem
PROBLEM: When error codes are emailed, time stamp is off by 1 hour during Day Light Savings Time
(DST).
Solution
CAUSE: Daylight Saving Time isn't reflected to the description of sending time on Email Notification.
SOLUTION: Firmware upgrade required.
1. For all bizhub 4e models please install firmware version GD1M0 or higher.
2. For bizhub C658 series install firmware version GC221 or higher
3. For bizhub 958 series install firmware version GC2E1
4. For bizhub C287 series install firmware version GC2E1
5. For bizhub C368 series: install firmware version GC2E1
SSD Knowledge Base
Page 196 of 611
Remote Deployment Tool (RDT) 1.1 Distributor System Administrator Restrictions/Limitations
Return to Contents
Reference
ID: KBA00030412
Updated: 1/17/2017 12:26:32 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 3300P,bizhub 3301P,bizhub
3320,bizhub 364e,bizhub 367,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub 454e,bizhub 4700P,bizhub
4750,bizhub 554e,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub
C558,bizhub C654e,bizhub C658,bizhub C754e,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFX
C2280N,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFX
C3690,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Reference
Remote Deployment Tool (RDT) 1.1 Distributor System Administrator (SA) has the
following Restrictions/Limitations.
In order to change the “Administrator Password” on a device via Distributor SA, the device must
already have an SSL certificate applied with Open API Communication Settings set to [SSL Only].
If If this is not already set on the device, an SSL certificate with [OpenAPI Communication
Settings] > [Use SSL/TLS] set to [SSL Only], would need to be applied via the same template
used to change the Administrator Password from Distributor SA to the device.
A maximum of 10 device certificates can be registered to a device. If 10 certificates are already
registered to a device , additional device certificate registration from Distributor SA to the device
will result in a “Fail”. status when writing the template. However, for settings other than [SSL
Setting], the settings may be updated.
The port number specified in a Distributor SA Template for [SSL Setting][OpenAPI
Communication Settings] > [TCP Socket] must not already be in use on the device. If the port is
already in use,writing the template from Distributor SA to the device will result in a "Fail”. status.
However, for settings other than TCP Socket, the settings may be updated.
When creating/using a Distributor SA Template, when setting [Device Generic Setting] [Admin
mode] [User Authentication/Account Track] [User/Account Common Setting] > [IP Filtering], the
setting of [Admin mode] > [User Authentication/Account Track] > [User/Account Common
Setting] > [Print without Authentication] must not be set to "Restrict" or the setting will fail when
writing the template to the device.
When creating/using a Distributor SA Template, when setting [Device Generic Setting] > [Admin
mode] > [Network Settings] > [TCP/IP Settings] > [IPv6] [Auto IPv6 Setting] > [Global Address]
[Gateway Address][Prefix Length], the setting [Admin mode] > [Network Settings] > [TCP/IP
Settings] > [IPv6] > [Auto IPv6 Setting] > [Enable Settings] must be set to "OFF" or the setting
will fail when writing the template to the device.
When creating/using a Distributor SA Template, if the Staple and Punch options are not mounted
on a device, setting [Device Generic Setting] > [Admin mode] > [Admin Setting] > [Printer
Settings] > [Paper Setting] > [Staple][Punch] must be unchecked or template will fail when
writing it to the device
SSD Knowledge Base
Page 197 of 611
Remote Deployment Tool (RDT) 1.1 Distributor System Administrator Restrictions/Limitations (cont.)
When using Internet Explorer, a Template that has been saved with 20 or more characters will
not be able to be exported.
SSD Knowledge Base
Page 198 of 611
Operation panel slow to respond (MFP freezes)
Return to Contents
Problem Solution
ID: KBA00030429
Updated: 12/21/2016 8:59:12 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654,bizhub 654e,bizhub
754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C454,bizhub
C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX
3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFX
C5580N
Problem
Operation panel slow to respond (MFP freezes).
Solution
CAUSE: Memory leak caused by possible DNS fault when using the following special firmware versions.
SOLUTION: Install the following special firmware versions.
SSD Knowledge Base
Page 199 of 611
CE301 (0xB192) occurred when engine processes divided communication files from bizhub vCare (CSRC) WebDAV server.
Return to Contents
Known Error
ID: KBA00030611
Updated: 1/23/2017 10:07:21 AM
652,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C364,bizhub
C364e,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFX
C2280N,MFXC3680,MFXC3680N,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Error
CE301 (0xB192). This issue occur when the engine configured for bizhub vCare ( CS Remote Care)
HTTP1 (HTTP Interactive) connection and connected to Vendor 2 device.
Root Cause
Firmware requires updating.
Workaround/Fix
The following special firmware and corresponding readme files can be downloaded from One Stop
Product Support.
Attachments
10440.pdf (187.90 KB)
DLBT1618033EN00.pdf (39.80 KB)
SSD Knowledge Base
Page 200 of 611
CE301 (0xB192) occurred when engine processes divided communication files from bizhub vCare (CSRC) WebDAV server. (cont.)
SSD Knowledge Base
Page 201 of 611
Return to Contents
How To
ID: KBA01400126
Updated: 6/13/2016 9:34:30 AM
Question
Answer
WARNING: Use the tool as a last resort ONLY! This procedure must not be performed unless
authorized by a DSM or Contact Support Center adviser. If troubleshooting is not done
correctly, it may result in the loss of MFP information and setting data. DO NOT use for "4e"
MFPs; use the attached reset procedure instead.

Steps to take before using the Reset Tool
1. Download the newest firmware to the MFP.
2. Perform all troubleshooting steps per Service Manual for the issue at hand.
3. If board replacement is necessary perform the following steps in order before using the Reset Tool.
IMPORTANT: If the Service Mode or Administrator Mode password has been lost, use the Reset Tool
before board replacement.
a. Format/replace HDD (p/n A2X0M72C00).
b. Replace MFPB.

P/N MODEL
A161H02104 bizhub C284/C364
A2XKH02004 bizhub C454/C554/C654/C754
A55VH02001 bizhub 654/754
c. Replace SSDB (no part number available). If the SSD board is suspect, replace it BEFORE using
the Reset Tool. Performing the Reset Tool procedure will reset all adjustments, counters, and set up will
need to be performed.

1. Copy the .tar file to the root folder of USB flash memory stick. (See associated .tar files listed below.)
2. Install the USB flash memory into USB maintenance slot to download firmware.
3. Turn the main SW ON.
4."Data initialization completed!" is shown.
5. Turn the main power switch OFF/ON.
6. Remove the USB flash memory from the MFP maintenance USB port.
7. Turn the main SW ON. CD390 error is indicated on the operation panel (normal operation).
SSD Knowledge Base
Page 202 of 611
Using the Reset Tool (cont.)
8. Let the MFP reboot two times (on its own) until you see the Restore Tab on the control panel.
9. Touch the "Restore” button then YES to execute the restore data from SSD board to MFP board.
10. Turn the main SW OFF.
11. Upload the latest firmware.

FILE NAME MODEL
A145FW bizhub C754/C654/C554/C454/C364/C284/C224
A55VFW bizhub 754/654

Attachments
Using_reset_tool.pdf (193.20 KB)
SSD Knowledge Base
Page 203 of 611
Remote Deployment Tools Overview
Return to Contents
Reference
ID: KBA00030318
Updated: 1/17/2017 10:24:15 AM
C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub
C558,bizhub C654e,bizhub C658,bizhub C754e,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFX
Reference
Remote Deployment Tools (RDT) is a system that collectively configures settings for multiple MFPs.
Remote Deployment Tools consists of the following applications:
Remote Deployment Editor: Creates a configuration information template
Remote Deployment Distributor: Manages templates and writes settings to the MFP
Remote Deployment Editor
Remote Deployment Editor is a standalone Windows application utilized to create templates with device
configuration information.
It is possible to import existing templates and/or obtain configuration information from an MFP.
Remote Deployment Distributor
RDT Distributor is a webbased application added to Netcare Device Manager (NCDM).
Both RDT modes are installed at the same time and access is controlled by login.
Both modes can collectively write settings to multiple devices.
Remote Deployment Distributor Service Mode
Templates used in Service Mode must first be exported by Editor, then imported into
Service Mode.
It is not possible the edit Templates in Distributor Service Mode.
A WebDAV server is required –Templates written to device using SNMP, OpenAPI &
Machine Auto Update Setting (MAU).
Remote Deployment Distributor Service Mode is only utilized by CE/SE.
Remote Deployment Distributor System Administrator Mode
System Admin Mode provides the ability to obtain settings from a device, create and
edit templates all within the same web interface.
Editor Templates are not used.
Templates are written to device using SNMP and OpenAPI.
Remote Deployment Distributor System Administrator Mode can be utilized by CE/SE
and Customer IT Admin.
SSD Knowledge Base
Page 204 of 611
Remote Deployment Tools Overview (cont.)
SSD Knowledge Base
Page 205 of 611
Remote Deployment Tools (RDT) Benefits and Use Scenarios
Return to Contents
Reference
ID: KBA00030319
Updated: 1/17/2017 12:39:51 PM
3320,bizhub 364e,bizhub 367,bizhub 4000P,bizhub 4020,bizhub 454e,bizhub 4700P,bizhub 554e,bizhub
654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3350,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub
C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX
3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2860,MFXC2880,MFX
C5590
Reference
Remote Deployment Tools (RDT) Benefits
Automating deployment of device settings
Remotely deploy settings to multiple MFPs/devices at a time.
Individually deploy settings to devices at small installations
Reduce configuration errors
1000s of settings available to be configured including:
SSL Admin Password, Network Settings, Authentication/Account Settings,
MFP/Device System and Security settings,
FW,LDD, Service Mode Settings DIPW (Distributor Service Mode only)
Device Specific settings (Distributor Service Mode only)
Copy setting template from a configured device:
Save settings as a Template
Deploy to other devices
Reduce setup time and service calls for MidLarge Installation
Reduce setup time at Bizhub Setup Center.
Remotely push out configuration change at existing Customers
RDT Use Scenarios
Case 1: Deliver many devices to the same Customer. Set up devices with same settings.Collectively distribute the template via Remote
Deployment Distributor
Case 2: Specific or Standard configurations need to be applied at many Customers. Configuration errors must be prevented
Create templates using Editor and/or Distributor, then distribute to the field for use.
Case 3: Configure the same settings for newly deployed devices that must match existing device settings.Import the settings from an
existing device to Editor or a Remote Deployment Distributor System Admin template. Then, write them to the new devices using Remote
Deployment Distributor.
Case 4: Configure Editor template, then export in USB format. Apply settings to devices individually.
Case 5: At BSC, after settings configured on MFP for Deployment:Settings saved to USB and imported to Editor Template. If deployment
settings change, the Template is updated in EditorThen applied via USB method to MFPs
Note: Not all settings supported via USB method.
SSD Knowledge Base
Page 206 of 611
Remote Deployment Tools (RDT) Benefits and Use Scenarios (cont.)
SSD Knowledge Base
Page 207 of 611
Firmware upgrade AU205H (OMNIKEY 5427CK)
Return to Contents
How To
ID: KBA00030428
Updated: 1/25/2017 3:05:55 PM
Related Products:bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 367,bizhub 368,bizhub
454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub
C3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Question
Firmware Upgrade procedure on the AU205H (OMNIKEY 5427CK).
Answer
Refer to the attached documentation for details on upgrade procedure.
Attachments
AU205H_Firmware_Upgrade.pdf (1,283.10 KB)
AN0407_E.1_OK5x27CK_Firmware_Upgrade_AN.pdf (352.00 KB)
CCID SmartCard Reader.zip (7.70 MB)
SSD Knowledge Base
Page 208 of 611
E301 (CE301) error code for Scan to SMB jobs with Domainbased DFS Namespace in the file path.
Return to Contents
Known Error
ID: KBA00027527
Updated: 2/1/2017 3:03:46 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 364e,bizhub 454e,bizhub
554e,bizhub 654e,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub
C308,bizhub C364,bizhub C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub
C654,bizhub C654e,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFX
Error
E301 error code for Scan to SMB jobs with Domainbased DFS Namespace in the file path.
Root Cause
The engine has not allocated enough memory to handle large server list associated with DFS
Namespace\ Root. The server list would be over 100 servers. This symptom would be detected in the
engine’s syslog or network capture after engine sends GET_DFS_REFERRAL command.
Workaround/Fix
Install the following special firmware:
NonLK101v3 Support
Model FW Version Program File Name
bizhub C754/ C654* GCM72 A2X00Y0F000GCM72.exe
bizhub C554/ C454* GCM72 A2XK0Y0F000GCM72.exe
bizhub C364/C284/ GCM72 A1610Y0F000GCM72.exe
C224*
bizhub 754/ 654* GCK34 A55V0Y0F000GCK34.exe
bizhub C754e/ C654e GW5K5 A2X00Y0F000GW5K5.exe
bizhub C554e/ C554e GW5K5 A5C10Y0F000GW5K5.exe
bizhub GW5K5 A5C10Y0F000GW5K5.exe
C364e/C284e/C224e
bizhub 754e/ 654e GW5K5 A55V0Y0F000GW5K5.exe
bizhub 554e/ 454e GW5K5 A61F0Y0F000GW5K5.exe
bizhub 364e/ 284e/ GW5K5 A61F0Y0F000GW5K5.exe
224e
bizhub C754/ C654 GA9K5 A2X00Y0F000GA9K5.exe
bizhub C554/ C454* GA9K5 A2XK0Y0F000GA9K5.exe
bizhub C364/C284/ GA9K5 A1610Y0F000GA9K5.exe
C224*
bizhub 754/ 654* GA9K5 A55V0Y0F000GA9K5.exe
LKv101v3 Support
bizhub C754/ C654* GDM72 A2X00Y0F000GDM72.exe
bizhub C554/ C454* GDM72 A2XK0Y0F000GDM72.exe
SSD Knowledge Base
Page 209 of 611
E301 (CE301) error code for Scan to SMB jobs with Domainbased DFS Namespace in the file path. (cont.)
bizhub C364/C284/ GDM72 A1610Y0F000GDM72.exe
C224*
bizhub 754/ 654* GDK34 A55V0Y0F000GDK34.exe
Additional Models
bizhub C368/ C308* GC154 A7PU0Y0F000GC154.exe
bizhub 287/ 227* GC154 A7AH0Y0F000GC154.exe
:
Attachments
9527.pdf (161.60 KB)
SSD Knowledge Base
Page 210 of 611
How to Configure a ELATEC TWN4 Card Reader to work with PaperCut 16.3
Return to Contents
How To
ID: KBA00030515
Updated: 2/7/2017 6:40:18 AM
654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFX
C2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC4580N,MFXC4590,MFX
C5580N,MFXC5590
Question
How to install PaperCut 16.3 using ELATEC TWN4 Card Reader.
Answer
Refer to the attached documentation for detailed setup instructions.
Attachments
C364e_ELATEC_PaperCut_V1_0 .pdf (3.50 MB)
SSD Knowledge Base
Page 211 of 611
Return to Contents
How To
ID: KBA00031047
Updated: 7/18/2018 11:29:59 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
367,bizhub 368,bizhub 4050,bizhub 454e,bizhub 458,bizhub 4700P,bizhub 4750,bizhub 554e,bizhub
558,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C3350,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454,bizhub
C4590,MFXC5580N
Question
Answer
Please perform the procedures mentioned in the attached PDF.
Attachments
C308_Ethernet241_AKU_V1_0.pdf (12.80 MB)
Ethernet241_USBSerial_Manual.pdf (5.00 MB)
Ethernet241USBSerialQuick_Start_Guide.pdf (550.90 KB)
Ethernet241SerialUSB.pdf (534.10 KB)
SSD Knowledge Base
Page 212 of 611
How to set the fax confirmation page to print from a specific tray.
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How To
ID: KBA00802591
Updated: 2/20/2017 8:42:22 AM
754e,bizhub C203,bizhub C224,bizhub C224e,bizhub C253,bizhub C284,bizhub C284e,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFXC2280,MFXC2880,MFX
C2880N,MFXC3035,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Question
How to set the tray to print TX Reports.
Answer
To set the tray from which the TX Report prints, perform the following.
1. Press the Utility/Counter Key.
2. Select User Setting.
3. Select System Setting.
4. Select Paper Tray Setting.
5. Select Print Lists.
6. Select the paper tray from which the TX Report should print.
7. Press OK.
Note: For the "4" series and "e" series you will need to change the fist 2 steps as follows. All other
steps are the same.
1. Press Menu
2. Press Utlitily
SSD Knowledge Base
Page 213 of 611
When printing, vertical or diagonal digital lines on colors.
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Problem Solution
ID: KBA00031232
Updated: 5/4/2017 2:39:25 PM
C3680N
Problem
When printing, vertical or diagonal digital lines on colors (see sample attached). Edges of text may see
faded or jagged.
Solution
CAUSE: Failing PH Unit.
SOLUTION: Check and reseat connectors for the PH Unit. If the issue continues, replace PH Unit (p/n:
A161R70922).
Attachments
testpage.pdf (3.00 MB)
8colorgrad.pdf (366.10 KB)
SSD Knowledge Base
Page 214 of 611
TT001F
Return to Contents
Reference
ID: KBA00031271
Updated: 4/18/2017 1:14:51 PM
652,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub
C552DS,bizhub C554,bizhub C554e,bizhub C652,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFX
Reference
Warning Code: TT001F is being reported to vCare.
SOLUTION:
This code refers to Fixing temperature detection error. The fixing/fusing unit should be inspected for
wear/damadge: temperature sensor(s), rollers, etc.
SSD Knowledge Base
Page 215 of 611
OpenApi applications are locking up panel
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Problem Solution
ID: KBA00031301
Updated: 6/5/2017 5:15:36 PM
C5580N
Problem
PROBLEM: OpenApi applications are locking up panel
Solution
CAUSE: Firmware related issue
SOLUTION: Install the following firmware versions or higher to correct the issue.
C224e C554e GD5M1
C654e C754e GD5M0
SSD Knowledge Base
Page 216 of 611
Konica Minolta Driver printing preferences and device option settings are not carried to client PC from a Citrix environment.
Return to Contents
Problem Solution
ID: KBA00028016
Updated: 3/8/2017 8:19:52 AM
Related Products:bizhub 224e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub C224,bizhub C224e,bizhub
C284,bizhub C284e,bizhub C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C554,MFX
C4580N,MFXC5580N
Problem
KM Driver printing preferences and device option settings are not carried to client PC from a Citrix
environment.
Solution
CAUSE: The registry size of the printer driver exceeds the size which Citrix can process.
SOLUTION: Konica Minolta has developed special PCL only drivers where the registry size of the driver
has been reduced.
This is accomplished by removing the [Favorite Settings] option within the driver since it is especially
large.
Currently, special PCL drivers are available for the following models;
C554e Version 5.1.3.SSD_46
C554 Version 5.1.3.SSD_46
bizhub 554e Version 5.1.3.SSD_13
SSD Knowledge Base
Page 217 of 611
Konica Minolta Driver printing preferences and device option settings are not carried to client PC from a Citrix environment. (cont.)
Attachments
DLBT1515234EN.pdf (26.60 KB)
DLBT1515235EN.pdf (53.60 KB)
SSD Knowledge Base
Page 218 of 611
Return to Contents
Problem Solution
ID: KBA00027705
Updated: 3/9/2017 2:19:51 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 4050,bizhub 454e,bizhub 554e,bizhub
654e,bizhub 754e,bizhub C224e,bizhub C284e,bizhub C364e,bizhub C3850,bizhub C3850FS,bizhub
Problem
MFP may print many pages of raw PostScript code.
Solution
The PostScript code includes character string of %% at beginning of file which is unable to be properly
interpreted by the Print controller resulting is the incorrect print output.
SOLUTION: Firmware is now available that corrects this issue.
bizhub 4750/4050 Version Release 8;
Version A6F730G0705999
Version A6F730G0705W99 (Support Web browser)
bizhub C3350/C3850/C3850FS Version Release 9;
Version A3GN30G0705W99 (Support Web browser)
bizhub C364e/C284e/C224e;
Version GC5K2
Version GD5K2 (Support Web Browser)
bizhub C454e/C554e;
Version GC5K2
bizhub C654e/C754e;
Version GC5K2
bizhub 364e/284e/224e;
Version GC5K2
bizhub 454e/554e;
Version GC5K2
SSD Knowledge Base
Page 219 of 611
Incorrect print output when sending raw (Nondriver based) PostScript print data. (cont.)
bizhub 654e/754e;
Version GC5K2
SSD Knowledge Base
Page 220 of 611
When printing from Cerner, there is no output
Return to Contents
Problem Solution
ID: KBA00031347
Updated: 6/6/2017 6:27:24 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 36,bizhub 364e,bizhub
C308,bizhub C35,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454e,bizhub
4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2880,MFXC2880N,MFXC3035,MFX
Problem
PROBLEM: When printing from Cerner, there is no output
Solution
CAUSE: Cerner requires Status Read Back (SRB) messages to be answered before sending the print
job.
SOLUTION: Perform the following procedures:
For A4 machines (handling letter or legal size), enable Bidirectional setting under Port 9100
For A3 machines (handling up to ledger size), set soft switch 61 to 0c in Tech Rep mode.
Reboot the MFP after making the change.
For A3 machines, In some situations the change does not work at first, in those few cases, initializing
the Network settings, from the Security Settings > Detail selection should get the function to operate.
SSD Knowledge Base
Page 221 of 611
How to install OCR Data fonts
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How To
ID: KBA00031403
Updated: 7/7/2017 5:53:29 PM
Related Products:bizhub 224e,bizhub 227,bizhub 308,bizhub 36,bizhub 367,bizhub 4050,bizhub
42,bizhub 4750,bizhub 558,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851FS,bizhub C451,bizhub C452,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFX
C2880,MFXC2880N,MFXC3035,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFX
Question
QUESTION: How to install OCR Data fonts.
Answer
ANSWER: Open a cmd window and LPR the file to the MFP. LPR –S server IP Address –P filename
The fonts will be installed on the hard drive. Note: you may need to install the LPR port monitor through
Programs and features/ Turn Windows® features on or off
SSD Knowledge Base
Page 222 of 611
Return to Contents
Reference
ID: KBA00029765
Updated: 5/2/2017 2:07:34 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 3300P,bizhub 3301P,bizhub 3320,bizhub
364e,bizhub 367,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub 454e,bizhub 4700P,bizhub 4750,bizhub
554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C3100P,bizhub C3110,bizhub C3350,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub
C3850FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C754,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFX
C4580N,MFXC4590,MFXC5580N,MFXC5590
Reference
support technical information for Mobile Printings

Compatible Printer Models
Firmware versions
DipSW/Function versions in order to enable to print.
Required Options

<Supported Mobile Printings>
AirPrint
Google Cloud Print
Android Printing Framework
Mopria
WiFi AP mode
WiFi Direct
NFC Tag Sticker
NFC Reader
*Please see the attached Excel file for more details

Note:Information in the document will be updated every time we obtain an approval of the additional
printer models.
Attachments
KM_OWN_SupportInfo_for_MobilePrint20160908.xlsx (19.20 KB)
SSD Knowledge Base
Page 223 of 611
Squeaking noise Relay Unit RU513 for the FS534 FS537
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Problem Solution
ID: KBA00031718
Updated: 5/3/2017 10:47:35 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub 458,bizhub
554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C258,bizhub
C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C458,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFX
C2280N,MFXC2590,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFX
Problem
Squeaking noise from the RU513 during warm up cycling, copying, or printing.
Solution
CAUSE: Worn or failed white bushings on the RU513. The bushings are located on the bottom side of the RU513.
Refer to the image.
SOLUTION: Remove the RU513 and inspect the 3 bushings. Clean and apply PlasGuard Grease, or Lubrication Oil if
the bushings are not worn, old, damaged, or out of round. Replace the bushings if necessary. Refer to the images
below.
SSD Knowledge Base
Page 224 of 611
Squeaking noise Relay Unit RU513 for the FS534 FS537 (cont.)
SSD Knowledge Base
Page 225 of 611
Squeaking noise Relay Unit RU513 for the FS534 FS537 (cont.)
SSD Knowledge Base
Page 226 of 611
Dropbox Connector Compatibility
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Reference
ID: KBA00031753
Updated: 5/4/2017 4:03:39 PM
367,bizhub 368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub
658,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284,bizhub C287,bizhub C308,bizhub C3351,bizhub C364,bizhub C364e,bizhub
C368,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFX
C2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFX
C3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Reference
Due to the IWS requirements for the Dropbox Connector, only the following MFPs are supported at this
time:
Bizhub 367, 287, 227
Bizhub C458, C368, C308, C258
Bizhub C287, C227
Bizhub 958PRO, 958, 808, 758
Bizhub C658, C558, C458
Bizhub 558, 458, 368, 308
Bizhub C3851FS, C3851, C3351
The supported IWS versions are:
2.0.2, 2.0.3, 2.0.4, 2.5.0, 2.5.1, 2.5.2, 2.5.3, 2.5.4
The IWS version loaded on the MFP can be determined by checking the last page of the installed
firmwares release notes.
SSD Knowledge Base
Page 227 of 611
Using the SysLog capture procedure when frequently experiencing an error or jam code.
Return to Contents
Problem Solution
ID: KBA01200494
Updated: 5/9/2017 10:01:22 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 454e,bizhub 458,bizhub
C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFX
C5580N,MFXC5590
Problem
Using the SysLog capture procedure when an error or jam code is continually indicated.
Solution
Please follow the attached stepbystep procedures.
IMPORTANT: Machine MUST be in the jam or error message state when capturing the log.
Notes:
1. Set the DIP switches stated in the document before the log can be captured (it will not communicate
with the utility if this setting is not done).
2. Download Tera Term (6.2MB) which is an alternative to HyperTerminal. This application is referenced
in the attached procedures. If unfamiliar using Tera Term, refer to the Tera Term Help Index.
3. To view the attached documents, you may need to download a free copy of Microsoft® Excel® Viewer
(74MB).
Attachments
C364_C554_C754_Series_Complete_log_capturing_procedure.xlsx (573.10 KB)
C754series_C364series_log_capturing_procedureJam 1301_indication.xls (214.50 KB)
SSD Knowledge Base
Page 228 of 611
Blurry copies prints and internal pages, color registration problem
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Problem Solution
ID: KBA00031834
Updated: 5/16/2017 2:10:59 PM
Related Products:bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C454,bizhub
Problem
Blurry copies prints and internal test pages. Refer to the images listed below.
SSD Knowledge Base
Page 229 of 611
Blurry copies prints and internal pages, color registration problem (cont.)
Image Quality Problem procedures, found in the Service manual, were followed including
Gradation, Image Stabilization, and Color Registration.
The samples above were typically linked to a failed PH Unit.
Solution
Follow the Image Quality Problem procedures found in the Service manual including the Color
Registration adjustments.
Inspect and ensure all drum and developer units, transfer belt unit, are in good working condition.
Replace any defective or failed parts.
If the problem persists, replace the PH Unit. Follow the replacement procedures and adjustments
within the Service manual.
Color registration may need to be performed as well.
In the samples listed above, replacing the PH Unit resolved the problem.
SSD Knowledge Base
Page 230 of 611
"Offset" function fails with the FS534 Finisher
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Problem Solution
ID: KBA00031838
Updated: 5/16/2017 4:32:07 PM
Problem
When selecting the "Offset" finishing function, offset does not occur.
Solution
CAUSE: This can occur when the "Paper Alignment Guides W. Adj." is set to a maximum value 10.
SOLUTION: Set the "Paper Alignment Guides W. Adj." value back to "0". Test the "Offset" function.
Refer to the image listed below.
SSD Knowledge Base
Page 231 of 611
"Offset" function fails with the FS534 Finisher (cont.)
SSD Knowledge Base
Page 232 of 611
Why is the SSD Pattern Check in SelfDiagnostics showing "NG"?
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How To
ID: KBA00031860
Updated: 5/19/2017 10:22:31 AM
Related Products:bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub C224e,bizhub
Question
When performing the SelfDiagnostics in service mode, why is the SSD Pattern Check showing "NG"?
Answer
If any of the following three scenarios are applied to the machine, the result of the Self Diagnostic for
the "Pattern Check" of the SSD will always show NG
However it does not necessarily mean that the SSD board is faulty
1: The SSD board was replaced in the past (old type or Modified type)
2: The SSD board firmware was updated in the past
3: The SSD board is the factory modified type as identified below:
attachment: initial; backgroundorigin: initial; backgroundclip: initial;">Blue Dot sticker next to the S/N
on the rear cover.
White dot sticker on the SSD board.
SSD Knowledge Base
Page 233 of 611
Why is the SSD Pattern Check in SelfDiagnostics showing "NG"? (cont.)
SSD Knowledge Base
Page 234 of 611
bizhub Remote Access
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How To
ID: KBA00026235
Updated: 5/22/2017 2:58:57 PM
Question
What is bizhub Remote Access?
Answer
The bizhub Remote Access is an application for controlling a KONICA MINOLTA MFP remotely from a
mobile device.
An MFP located in distant places can be operated from a tablet through a WiFi connection.
Note: Please see attachment for instructions.
Application available for download via your App Store or Play Store on to your mobile device.
Additional information:
PROCEDURE:
1. VERSIONS / LEVELS USED: Firmware GC2E4 / G20G9 Function level 5 IPhone 4s, ios 7.0 has
wifi to network.1.3.6 bizhub Remote Access application for the iphone.
2. Change software switch #25 to HEX Assignment: 40 > Function Version 5.
3. Chance software switch #192 to HEX Assignment: 01.
Able to connect to bizhub Remote Access ver 1.3.6

Supported mobile devices and office systems
iPhone / iPod touch iOS 5.0, 5.1, 6.0, 6.1, 7.
iPad iOS 5.0, 5.1, 6.0, 6.1, 7.0
iPad mini iOS 5.0, 5.1, 6.0, 6.1, 7.0
Android OS 2.3.3, 2.3.4, 2.3.5, 2.3.6, 2.3.7, 3.0, 3.1, 3.2, 4.0, 4.1, 4.2, 4.3, 4.4

Supported bizhub models and required options
KONICA MINOLTA bizhub C754e/C654e (Firmware Version: A2X00Y0F000G*0E4(00) and
later)
KONICA MINOLTA bizhub C554e/C454e/C364e/C284e/C224e (Firmware Version: A5C10Y0
F000G*0E4(00) and later) (*1,*2)
KONICA MINOLTA bizhub 754e/654e(Firmware Version: A55V0Y0F000G*0E4(00) and later)
KONICA MINOLTA bizhub 554e/454e/364e/284e/224e (Firmware Version: A61F0Y0F000G*0
SSD Knowledge Base
Page 235 of 611
bizhub Remote Access (cont.)
E4(00) and later) (*1,*2)
(*1) The UK208 Upgrade Kit must be installed to connect the MFP to configure the [Restore from ErP]
setting. (In addition, Service Engineer must enable the UK208 functionality. Please contact the Service
implementation store for details.)
(*2) The UK209 Upgrade Kit is required for the following models. (For those models equipped with the
Dual Scan Document Feeder, the DF701, the UK209 Upgrade Kit is already installed. Please contact
the Service implementation store for details.)Target models: bizhub
C364e/C284e/C224e/C364/C284/C224/364e/284e/224e
(*3) The DF701 is required for the following models.Target models: bizhub C364/C284/C224

UK208 Wireless LAN Upgrade Kit A68VWY1
UK209 Upgrade Kit A68UWY1

FAQ
http://www.biz.konicaminolta.com/solutions/bizhubremote_access/iOS/faq/top.html

Troubleshooting:
http://www.biz.konicaminolta.com/solutions/bizhubremote_access/iOS/faq/faq03.html#faq01

Even after searching for the MFP, the device is not found.
If you do not find the device using the Auto Search function, please confirm the items listed below.
1. Device "Bonjour" settings may need to be set to "ON" in some cases. Please confirm the
following settings. Device: [Administrator Settings] > [Network Settings] > [Bonjour Settings] set
to [ON].
2. If the device is not found using the Auto Search function even after configuring the settings
described above, please confirm the settings listed below: Device: [Administrator Settings] >
[Network Settings] > [SNMP Settings] set to [ON]. Device: [Administrator Settings] > [Network
Settings] > [SNMP Settings] > [SNMPV1/V2C setting]> "Read Community Name" and the bizhub
Remote Access: [MFP Select] screen> "Read Community Name" should be same. (Normally,
both are "Public")
3. If you cannot find the device with the Auto Search function even after configuring the settings
listed in "1 and 2" above, please enter the IP Address manually.
** Administrator password is necessary to change the "Administrator Settings". Please confirm the
Administrator password with the Device Administrator.
Attachments
bizhub Remote Access.pdf (3.90 MB)
SSD Knowledge Base
Page 236 of 611
bizhub Remote Access (cont.)
SSD Knowledge Base
Page 237 of 611
Jam code 9908 J9908 9908 FS533 Finisher
Return to Contents
Known Error
ID: KBA00026625
Updated: 5/23/2017 11:10:55 AM
368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub C224e,bizhub C227,bizhub C258,bizhub
C554e,bizhub C558,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFX
Error
Jam code 9908 FS533 Finisher
Root Cause
This can be caused by worn springs on the paper weight detection actuator.
Also, sensors PS103, PS104 can have a faulty connection or have failed.
Workaround/Fix
Replace the two springs related to paper weight sensor:
A2YUPPN900 Tension Spring (#18)
A2YUPPN800 Tension Spring (#21)
A2YUPPT800 PS103 (#14)
A2YUPPT800 PS104 (#14)
Also, be sure all connections to sensors PS103 and PS104 are good.
Sensors PS103 and PS104 can be checked in Service mode> State confirmation> Sensor Check.
Replace these with the latest part numbers found in the FS533 parts manual. Refer to the image
below:
FS533
SSD Knowledge Base
Page 238 of 611
Jam code 9908 J9908 9908 FS533 Finisher (cont.)
SSD Knowledge Base
Page 239 of 611
AU211P, Scan to SMB v2 is not working
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Problem Solution
ID: KBA00031836
Updated: 5/17/2017 12:42:57 PM
C4580N,MFXC5580N
Problem
PROBLEM Scan to SMB v2 is not working
Solution
CAUSE: Scan to share is not supported for SMB v2.
SOLUTION: Install special firmware GQ509 (for 554e/454e/364e/284e/224e) or GQSA9 (for
C554e/C454e/C364e/C284e/C224e).
The firmware can be located on www.mykonicaminolta.com do the following:
1) [Service]
2) [One Stop Product Support]
3) Under [Category], select Solutions
4) Under [Select a product], select AU211P CAC/PIV
5) [Firmware]
6) Look for GQ509 or GQSA9
SSD Knowledge Base
Page 240 of 611
uneven background spots dots mottled starry image
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Problem Solution
ID: KBA00031920
Updated: 5/24/2017 9:34:58 AM
Related Products:bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub
C308,bizhub C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,MFXC2280,MFXC2590,MFX
Problem
Poor quality on copies, prints, and internal pages. Uneven background appears in the printable area.
Parts replaced previously to the solution were the transfer belt and magenta image unit. The images
below show a sample with a magenta background but can also occur with other colors. Refer to the
images below.
SSD Knowledge Base
Page 241 of 611
uneven background spots dots mottled starry image (cont.)
Solution
The background appeared even when a small section of the the glass was blocked. Follow appropriate
troubleshooting procedures within the Service manual. Ensure good wiring contacts and no wire shorts to frame
between the image units and the HVU. Replacing the High voltage unit (HV) resolved the quality issue.
SSD Knowledge Base
Page 242 of 611
White lines ghosting offset blurry enlarged main scan direction
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Problem Solution
ID: KBA00031923
Updated: 5/24/2017 11:59:56 AM
Problem
White lines, ghosting, offset, blurry enlarged image appearing in the main scan direction on copies,
prints, and internal pages.
Refer to the image below.
Solution
The sample above was due to a failed memory module (DIMM).
SSD Knowledge Base
Page 243 of 611
White lines ghosting offset blurry enlarged main scan direction (cont.)
SSD Knowledge Base
Page 244 of 611
When printing from a newly installed EFI™ application through a Windows® print server to the MFP, the machine does not react. No blinking data lights.
Return to Contents
Problem Solution
ID: KBA00031925
Updated: 7/10/2017 10:43:16 AM
Related Products:bizhub 223,bizhub 224e,bizhub 283,bizhub 284e,bizhub 363,bizhub 364e,bizhub
423,bizhub 454e,bizhub 552,bizhub 554e,bizhub 652,bizhub 654e,bizhub 754e,bizhub C220,bizhub
C364e,bizhub C452,bizhub C454,bizhub C454e,bizhub C552,bizhub C552DS,bizhub C554,bizhub
C554e,bizhub C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX
3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2828,MFXC2880,MFXC2880N,MFXC3680,MFX
Problem
PROBLEM: When printing from a newly installed EFI™ application through a Windows® print server to
the MFP, the machine does not react. No blinking data lights.
Solution
CAUSE: PDF Engine
SOLUTION: Please install the following firmware for the machine specified:
bizhub C754e/C654e GD8M0
bizhub 754e/654e GD8M0
bizhub 554e/454e/364e/284e/224e GD8M1
bizhub C364e/C284e/C224e GD8M1
bizhub C554e/C454e GD8M1
bizhub C754/C654 GF472
bizhub C364/C284/C224 GF472
bizhub C554/C454 GF472
bizhub C360/C280/C220 GDPD1
bizhub C652/C552/C452 GDPD1
bizhub C652DS/C552DS GDPD1
bizhub 423/363/283/223 GDPD6
bizhub 552/652 GDCF9
SSD Knowledge Base
Page 245 of 611
How to select types of Status Notification Alerts?
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How To
ID: KBA00031933
Updated: 5/24/2017 4:05:56 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub C224e,bizhub
C284e,bizhub C364e,bizhub C554e,bizhub C654e,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFX
Question
How to select the types of "Status Notification" alerts in PageScope Web Connection?
Answer
Log into PageScope Web Connection (PSWC) as an Administrator.
Select the Status Notification Setting.
SSD Knowledge Base
Page 246 of 611
How to select types of Status Notification Alerts? (cont.)
Select Edit
Here, the list for "Alert' notification warnings can be selected. If the MFP was previously set up for VCARE, an IP address would already
appear in the Notification Address.
SSD Knowledge Base
Page 247 of 611
Once any Alert Notifications are check boxed, select "OK". The screen will display "Completed". Click on the "OK" button.
If any "Alert Notifications" were selected, an asterisk will appear next to the IP address "Edit" button. Select "Logout".
SSD Knowledge Base
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Select "OK"
SSD Knowledge Base
Page 249 of 611
T82/ T83 T82 T83 Fax errors North America
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Known Error
ID: KBA00031947
Updated: 5/26/2017 1:00:43 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 364e,bizhub 367,bizhub 4050,bizhub
454e,bizhub 4750,bizhub 554e,bizhub 654,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub
C284e,bizhub C3110,bizhub C3350,bizhub C364,bizhub C364e,bizhub C3850,bizhub C3850FS,bizhub C454,bizhub
C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,MFX3680N,MFX4580N,MFXC2280,MFX
Error
T82/ T83 frequent fax errors in North America
Root Cause
T82 Answer Tone (CED/DIS) waiting timeout after dialing at call.
T83 Busy tone detected at call
1. In North America, Dual Tone should be detected for fax. The Single Tone settings may be on causing errors.
2. When using VOIP and digital PBX lines, the minimum sensitivity level is set too low (48dBm), which causes the signal to become distorted and
makes it difficult to recognize the signal.
3. In North America, the Automatic Redial times are set to once, the TX job finishes when T82 occurs twice.The T82/ T83 codes are controlled by
the same redial counter. The machine only redials once when T83 detection bust tone detection occurs and TX job finishes when T83 occurs
twice.
Workaround/Fix
1. Bizhub C3850/ C3850fs/ C3350/ 4750/ 4050/ 4050
Go to Service Mode> Fax Settings> Function Parameter Address:
Change bit "6" on the following function parameters listed below:
000E00B1 (1st dial tone detection frequency pattern) Data: 00010100 (0x14) to 01010100 (0x54)
000E00C0 (busy tone detection frequency pattern) Data: 00010101 (0x15) to 01010101 (0x55)

2. Bizhub C281/ C221/ C221s/ 367/ 287/ 227/ C3110/ C3850/ C3850fs/ c3350/ 4750/ 4050 (Models which
use FK512/ FK513)
Go to Service Mode> Fax Settings> Modem/NCU> Level> CD/SED On Level (If the effect is
insufficient, please change to 38dBm
3. Bizhub C754/C654 / C554/C454/C364/C284/C224/ C754e/C654e/C554e/C454e/C364e/C284e/C224e /
754/654/ / 754e/654e/554e/454e/364e/284e/224e / C281/C221/C221s / C368/C308 / 367/287/227 /
C3850/C3850fs/C3350 / 4750/4050
Go to Utility> Administrator settings> Fax settings> Line parameter settings> Number of Redials.
Change the Number of Redial time to 3 or 5 times.
Refer to the images below:
SSD Knowledge Base
Page 250 of 611
T82/ T83 T82 T83 Fax errors North America (cont.)
SSD Knowledge Base
Page 251 of 611
Abort code CFA14, no display and/or erratic operation.
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Known Error
ID: KBA01200984
Updated: 2/9/2016 10:31:45 AM
Error
CFA14
Root Cause
After powering ON the main switch, the operation panel may not have a display or the following
symptoms.
Black (blank display) screen
Start key may blink amber (flashing orange)
Initialization function of main body works (warm up)
Power LED may be solid blue
Panel frozen on "info palette" or "KM Logo"
CFA14
Workaround/Fix
PROBABLE CAUSES:
1. Poor connection or failure of memory module mounted on MFP board.
After removing the memory module(s), lightly clean the contacts along the front & back edge of the
DIMM, using a pencil eraser or a fine abrasive pad. Be sure to clean any residue from the DIMM, using
alcohol on a shop towel. Reseat the memory module or replace the memory module (p/n V865300066).
Note: When mounting DIMMs, fully seat them downwards into the socket, as the end tabs are locked.

SSD Knowledge Base
Page 252 of 611
Abort code CFA14, no display and/or erratic operation. (cont.)

2. A failed HDD.
Unplug the Hard Disk Drive and power ON the MFP. If the MFP boots to a error, access the Service
Mode, clear the error and unset the HDD. Replace the hard drive (p/n A2X0M72C00).

3. Firmware bug.
Install the latest firmware version. If installing the latest firmware does not resolve the problem access
the Service Mode?System 1?Initialization?All Data Clear.

4. Poor connection or failed Interface Cable.
Unplug the Interface Cable, check the contacts on both ends and reseat the cable. If the problem still
occurs replace the Interface Cable (p/nA161 N156 02 for the bizhub C224, C284, C364, C454 and
C554. p/n A5C1 N15601 for the bizhub C224e, C284e, C364e, C454e, C554e and bizhub 224e,
284e, 364e, 454e and 554e).
Note: Refer to the illustration below for the location of the Interface Cable.

SSD Knowledge Base
Page 253 of 611
Abort code CFA14, no display and/or erratic operation. (cont.)
SSD Knowledge Base
Page 254 of 611
MFP freezes during Loadable Driver (CAC/PIV) installation.
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Problem Solution
ID: KBA00031375
Updated: 4/11/2017 3:05:47 PM
Problem
MFP Freezes during Loadable Driver Installation. CAC/PIV
Solution
CAUSE:
Driver incompatible with Windows 8 or Windows 10.
USB device being used is unsupported.
SOLUTION: Please perform the following.
1. Driver incompatible with Windows 8 or Windows 10.
a. Perform a format of your USB device using a Windows 7 computer.
b. Use a Windows 7 computer to download and unpack the loadable driver.
c. Transfer of the Loadable Driver to the USB device should be done on the Windows 7 computer as
well.
2. Please see attachment documenting all tested USB devices that are known to work on our MFPs.
Attachments
Approved+USB+Drives.PDF (116.60 KB)
SSD Knowledge Base
Page 255 of 611
Developer loss, developer pulling from Developing units
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Problem Solution
ID: KBA00031953
Updated: 5/30/2017 1:59:43 PM
654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub
Problem
CAUSE: If a High voltage (HV) short condition occurs. Developer can be pulled from the developing unit
onto the drum. This leads to gritty and light copies as well as any of the following "P" codes,
(5.6,7,8,9,21,25,28, etc).
SOLUTION:
1. Inspect the High voltage points from the back of the machine to the HV unit and developer units.
Carefully, check for signs of shorting or arching at all contacts, plastic casings of the HV and
developing contact assemblies to the frame and other nearby components or wiring.
Refer to the illustration and photos below.
SSD Knowledge Base
Page 256 of 611
Developer loss, developer pulling from Developing units (cont.)
2. After replacing any failed parts, thoroughly clean the machine of any toner and developer dusting.
3. Parts that may need to be replaced may include, but not limited to the following:
Waste Toner box
SSD Knowledge Base
Page 257 of 611
Developer
Drum unit
Cleaning unit
Transfer Belt unit

4. Perform all standard counter resets, adjustments & calibrations, as noted in the Field Service
manual, bulletins, technical documents.
Solution
CAUSE: If a High voltage (HV) short condition occurs, developer can be pulled from the developing unit
onto the drum. This leads to gritty and light copies as well as any of the following "P" codes,
(5.6,7,8,9,21,25,28, etc).
SOLUTION:
1. Inspect the High voltage points from the back of the machine to the HV unit and developer units.
Carefully, check for signs of shorting or arching at all contacts, plastic casings of the HV and
developing contact assemblies to the frame and other nearby components or wiring.
Refer to the illustration and photos below.
SSD Knowledge Base
Page 258 of 611
2. After replacing any failed parts, thoroughly clean the machine of any toner and developer dusting.
3. Parts that may need to be replaced may include, but not limited to the following:
Waste Toner box
Developer
Drum unit
Cleaning unit
SSD Knowledge Base
Page 259 of 611
Transfer Belt unit

4. Perform all standard counter resets, adjustments & calibrations, as noted in the Field Service
manual, bulletins, technical documents.
SSD Knowledge Base
Page 260 of 611
When printing a specific PDF file using Direct Print, an error page is outputted
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Problem Solution
ID: KBA00032099
Updated: 6/15/2017 5:37:38 PM
Problem
PROBLEM: When printing a specific PDF file using Direct Print, an error page is outputted
Solution
CAUSE: PDF issue with controller.
SOLUTIOIN: Install firmware version GD9M1
SSD Knowledge Base
Page 261 of 611
Scan to SMB fails after installing Microsoft security patches KB3161949 and KB3151949
Return to Contents
Problem Solution
ID: KBA00032106
Updated: 6/26/2017 6:12:19 PM
Related Products:bizhub 224e,bizhub 227,bizhub 287,bizhub 308,bizhub 364e,bizhub 367,bizhub
368,bizhub 4050,bizhub 454e,bizhub 458,bizhub 4750,bizhub 554e,bizhub 558,bizhub 654,bizhub
654e,bizhub 658,bizhub 754,bizhub 754e,bizhub C220,bizhub C224,bizhub C224e,bizhub C227,bizhub
C2590,MFXC2828,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFX
Problem
PROBLEM: Scan to SMB fails after installing Microsoft security patches KB3161949 and KB3151949.
Solution
CAUSE: As described in Microsoft security bulletin MS16077 the installation update KB3165191 or KB3161949 will change the
behavior how the updated system handles NetBIOS communication.
NetBIOS communication outside of the local subnet is hardened. Therefore, by default, some features
that depend on NetBIOS (such as SMB over NetBIOS) will not work outside the local subnet
SOLUTION: With "Direct Hosting" setting enabled, the SMB communication is directly running over TCP
(port 445) without the need of NetBIOS.
SSD Knowledge Base
Page 262 of 611
3002 error code after configuring MFP to communicate with bizhub vCare and Remote Panel solution
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Known Error
ID: KBA00032138
Updated: 6/30/2017 4:18:24 PM
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C364,bizhub C364e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2260,MFX
C2280,MFXC2280N,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFX
C3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Error
3002 error code after configuring MFP to communicate with bizhub vCare and Remote Panel solution.
Root Cause
Incorrect ‘Remote Diagnostics Proxy Settings’ are configured when a proxy server is not required to
connect to the network.
Workaround/Fix
Perform the following procedure:
Set correct ‘Remote Diagnostics Proxy Settings’, perform the following:
1. Press the ‘Utility’ button and then select ‘Administrator Settings.'
2. Select ‘Network Settings’
3. Select ‘WebDAV Settings.'
4. Select ‘Remote Diagnostics Proxy Settings’ and set to ‘No.'
5. Select’ Remote Panel Settings’ and then ‘Client Settings.'
6. Select ‘ON.':
SSD Knowledge Base
Page 263 of 611
Return to Contents
Known Error
ID: KBA00032190
Updated: 7/12/2017 11:49:19 AM
Error
Root Cause
One of the finisher doors or covers not closing properly.
Workaround/Fix
Check all finisher doors & cover. Adjust magnetic clasps to secure finisher door, also adjust finisher
front cover safety switch actuator. :
SSD Knowledge Base
Page 264 of 611
Return to Contents
Known Error
ID: KBA01402662
Updated: 7/13/2017 11:57:45 AM
C754e,eCopy Integrated,Equitrac,Equitrac Integrated,MFX3680N,MFXC2280,MFXC2280N,MFX
C2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N,NSi AutoStore,Open Text
Rightfax
Error
error 9
Root Cause
Workaround/Fix
Background:

This issue may occur when a door or other latch is open or unlocked, even though the panel does not
display any warning.

The warning is not generated on the web pages either.

Solution:

We found this issue by putting paper in the ADF and then witnessed the error message displayed on
the panel, see attachments.

Find the open door or latch and close it. Attached are what we witnessed for an ADF issue which was
not reported on the panel until paper was placed in the ADF.
:
Attachments
ADF+transport.JPG (689 bytes)
equitrac+error+9+device+is+locked.jpg (729 bytes)
Copier+MFP+error.JPG (695 bytes)
SSD Knowledge Base
Page 265 of 611
Login Failed with error 9 Device is locked (cont.)
SSD Knowledge Base
Page 266 of 611
Panel Customize Tool
Return to Contents
How To
ID: KBA00032488
Updated: 8/1/2017 11:32:27 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 368,bizhub
454e,bizhub 554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C308,bizhub C3351,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851FS,bizhub C454,bizhub
Question
Setup Panel Customize Tool.
Answer
1. Download the Panel Customize Tool from One Stop Product Support or refer to attached file.
2. Download the MIFFiles_r.zip from One Stop Product Support, or refer to attached file.
3. Follow instructions attached to setup and apply Custom Panel.
Supported Operating Systems.
Windows® 7 Professional (SP1 or later)
Windows® 8.1 Professional
Windows® 8.1 Enterprise
Windows® 10 Professional
Windows® 10 Enterprise
Windows® 10 Education
Note: 32bit (x86) and 64bit (x64) editions of Windows® are supported.
Attachments
Panel_Customize_Tool_v1.0.00002.zip (131.70 KB)
MifFiles_r15 (1).zip (67.10 KB)
Panel_Customize_Tool.pdf (350.20 KB)
SSD Knowledge Base
Page 267 of 611
UK208 and UK212 Wireless LAN Specification
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Reference
ID: KBA00028921
Updated: 8/8/2017 3:07:04 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub C224e,bizhub C284e,bizhub C364e,bizhub
C368,bizhub C454e,bizhub C554e,MFXC2280,MFXC2880,MFXC2880N,MFXC3090,MFXC3090,MFX
C3680,MFXC3680N,MFXC3690,MFXC3690,MFXC4580N,MFXC5580N
Reference
UK208(C364 Series)/UK212(C368/287 Series) Wireless LAN Specification
See attachments for details
Attachments
SSD Knowledge Base
Page 268 of 611
RDT System Administrator Specifications and Administrator Guide
Return to Contents
Reference
ID: KBA00030320
Updated: 8/9/2017 11:11:46 AM
C284e,bizhub C287,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub C364e,bizhub
C368,bizhub C3850,bizhub C3850FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub
C2280N,MFXC2590,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFXC2880N,MFXC3090,MFX
C3090,MFXC3680,MFXC3680N,MFXC3680N,MFXC3690,MFXC3690,MFXC4580N,MFXC4580N,MFX
C4590,MFXC4590,MFXC5580N,MFXC5580N,MFXC5590,MFXC5590
Reference
Refer to the attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader®.
Note: RDT Distributor operations are not guaranteed in the PSES multiserver environment
Attachments
RDT Distributor Version 1.1 System Admin Guide.pdf (1,432.50 KB)
SSD Knowledge Base
Page 269 of 611
Mobililty solutions
Return to Contents
How To
ID: KBA00026241
Updated: 8/9/2017 8:13:54 AM
4020,bizhub 4050,bizhub 454e,bizhub 4750,bizhub 554e,bizhub 654e,bizhub 754e,bizhub C224e,bizhub
C284e,bizhub C308,bizhub C3350,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454e,bizhub
C554e,bizhub C654e,bizhub C754e,MFX3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2280,MFX
C2280N,MFXC2280N,MFXC2880,MFXC2880N,MFXC2880N,MFXC3090,MFXC3090,MFXC3680,MFX
C3680N,MFXC3680N,MFXC3690,MFXC3690,MFXC4580N,MFXC4580N,MFXC5580N,MFX
C5580N,PageScope Mobile,PageScope My Print Manager
Question
What Mobile Print Solutions are supported?
Answer
Refer to the attached documentation for more detail.
Here are some of the Mobile Solutions that KMBS currently has to offer.
AirPrint Google Cloud Print
MFP Pairing via QR Code using PageScope Mobile
Mopria Alliance/Mopria Print Service (Android)
WiFi Direct
PageScope Mobile NFC Tag (Android)
PageScope Mobile
My Print Manager Port
Attachments
bizhub Mobility Solutionsv2.pdf (2.00 MB)
mobile solutionsv1.2.pdf (1,210.90 KB)
SSD Knowledge Base
Page 270 of 611
Blurry copy, background trail edge, off the glass only
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Problem Solution
ID: KBA00031524
Updated: 4/26/2017 4:16:18 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub
458,bizhub 554e,bizhub 558,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub
C554e,bizhub C558,MFX3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2280,MFXC2280,MFX
C2280N,MFXC2280N,MFXC2590,MFXC2590,MFXC2880,MFXC2880,MFXC2880N,MFXC2880N,MFX
C3090,MFXC3090,MFXC3680,MFXC3680,MFXC3680N,MFXC3690,MFXC3690,MFXC4580N,MFX
C4580N,MFXC4590,MFXC4590,MFXC5580N,MFXC5580N,MFXC5590,MFXC5590
Problem
Blurry copy or scan, color background, off the glass only, 1/2 way down trail edge sub scan direction.
Solution
CAUSE:
When placing an original on the glass for copying or scanning, the output will appear blurry.
Half way down the sub scan direction, a multicolored background and shading appears as well.
The background and color will not appear uniformed near the trail edge. A sample is attached for
review.
This can occur when an Optical unit mirror is out of position or inadvertently moved out of it's mounting plate and plate spring .
This can occur when moving the MFP or cleaning the mirrors.
B&W models in Copy mode, shading will appear in various shades of black.
When scanning to SMB or Email from the B&W models, the shading will appear in color.
SOLUTION:
Inspect and reinstall the mirror found to be out of position in the mounting plate.
SSD Knowledge Base
Page 271 of 611
Unable to run Gradation, amber start button
Return to Contents
Problem Solution
ID: KBA00031582
Updated: 5/1/2017 2:35:00 PM
458,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub 754e,bizhub 808,bizhub 958,bizhub
C458,bizhub C554e,bizhub C654e,bizhub C658,bizhub C754e,MFX3680N,MFX3680N,MFX4580N,MFX
4580N,MFXC2280,MFXC2280N,MFXC2280N,MFXC2590,MFXC2590,MFXC2880,MFXC2880N,MFX
C2880N,MFXC3090,MFXC3090,MFXC3680,MFXC3680N,MFXC3680N,MFXC3690,MFXC3690,MFX
C4580N,MFXC4580N,MFXC4590,MFXC4590,MFXC5580N,MFXC5580N,MFXC5590,MFXC5590
Problem
Unable to run Gradation. The Start button does not turn blue.
Solution
CAUSE: No valid paper in trays.
SOLUTION: Insert 8.5x11 LEF in any valid tray.
IMPORTANT: Before executing Gradation adjust, be sure to perform Stabilizer.
1. Call the Service Mode to the screen.
2. Touch these keys in this order: [Image Process Adjustment] > [Gradation Adjust].
3. Touch [Stabilizer] and the Start key to perform image stabilization.
4. Select Print or Copy and select the paper size on which test pattern is printed.
5. Press the Start key to let the machine produce a test pattern.
6. Place the test pattern produced on the original glass.
Note: Depending on the size of the test pattern, it is set in a different position. Set the test pattern
according to the instructions displayed on the control panel.
7. Place ten blank sheets of paper on the test pattern and lower the original cover.
8. Press the Start key. (The machine will then start scanning the test pattern.)
9. Touch [OK] and repeat steps from 4 through 8 twice. (a total of three times)
10. Touch [Gradation Adjust] to display the Adj. Values and Conv. Values for Dark and Highlight.
11. Use the following procedures to check the Conv. Value.
a. Dark: 0 ± 100 and Highlight: 0 ± 60: It completes the adjustment procedure.
b. If neither Dark nor Highlight falls outside the ranges specified above: Perform steps from 4 to 8.
c. If the convergence falls within the specified range after the second Gradation Adjustment, further
adjustment may not be necessary.
d. If a fault is detected, “0” is displayed for all values. In that case, after turning off the main power
switch, turn it on again more than 10 seconds after and then make the gradation adjustment again.
e. If either dark or highlight still remains outside the specified ranges perform Max Image Density Adj.
f. If a total of four sequences of gradation adjust do not bring the values into the specified range,
check the image.
g. If the image is faulty, perform the troubleshooting procedures for image problems.
SSD Knowledge Base
Page 272 of 611
Unable to run Gradation, amber start button (cont.)
SSD Knowledge Base
Page 273 of 611
ScantoSMB 2.0, WannaCry, WannaCrypt Ransomware
Return to Contents
Reference
ID: KBA00032723
Updated: 8/18/2017 3:12:38 PM
Related Products:AccurioPress C2060,AccurioPress C2070,AccurioPress C6085,AccurioPress
C6100,bizhub 200,bizhub 222,bizhub 227,bizhub 250,bizhub 282,bizhub 283,bizhub 284e,bizhub
287,bizhub 308,bizhub 3320,bizhub 350,bizhub 36,bizhub 361,bizhub 362,bizhub 363,bizhub
364e,bizhub 368,bizhub 4020,bizhub 4050,bizhub 42,bizhub 421,bizhub 423,bizhub 454e,bizhub
654,bizhub 654e,bizhub 751,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C10,bizhub
C20,bizhub C203,bizhub C220,bizhub C224,bizhub C224e,bizhub C227,bizhub C25,bizhub C253,bizhub
C3351,bizhub C35,bizhub C353,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub
C3850,bizhub C3850FS,bizhub C451,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,bizhub PRESS 1052,bizhub
PRESS 1250,bizhub PRESS C1060,bizhub PRESS C1070,bizhub PRESS C1085,bizhub PRESS
C1100,bizhub PRESS C6000,bizhub PRESS C7000,bizhub PRESS C8000,bizhub PRO 1100,Fiery
Central,Fiery Central,Fiery MIC4150,IC301,IC302,IC303,IC304/Plus,IC305,IC306/Fiery Pro80 7060C
KM,IC306/Fiery Pro80 80CKM,IC306_64bit/Fiery Pro80 7060CKM,IC306_64bit/Fiery Pro80 80C
KM,IC306_Win7/Fiery Pro80 7060CKM,IC306_Win7/Fiery Pro80 80CKM,IC307(70/60PPM),IC
307(80PPM),IC308(10085)/Fiery CS IC308,IC308(10085)/Fiery CS IC308 v2.0,IC308(7060)/Fiery CS
IC308,IC308(7060)/Fiery CS IC308 v2.0,IC309,IC309m,IC310(10085)/Fiery CS IC310,IC310(100
85)/Fiery CS IC310 v2.0,IC312,IC312m,IC313(7060)/Fiery CS IC313v 1.0,IC314(7060) v1.0,IC
3600,IC401,IC405,IC406,IC408,IC409,IC412,IC413/Fiery E100 7060CKM,IC413_Win7/Fiery E100 70
60CKM,IC414,IC415(7060)/Fiery ES IC415,IC416,IC417(7060)/Fiery ES IC417v 1.0,KIP 3000,KIP
3100,KIP 5000,KIP 7000,KIP 700M,KIP 7100,KIP 7170K,KIP 7200,KIP 7570,KIP 7580,KIP 7590,KIP 770,KIP
7700,KIP 770K,KIP 7770,KIP 7770K,KIP 7900,KIP 7970,KIP 7980,KIP 7990,KIP 8000,KIP 850,KIP 860,KIP
870,KIP 880,KIP 890,KIP 9000,KIP 9200,KIP 940,KIP 970,KIP 9900,KIP C7800,KIP Color 80,MFX
Reference
Review the information provided in the attached Service Communication Bulletin 10732
To view the PDF, you may need to download a free copy of Adobe Reader®
http://www.adobe.com/products/acrobat/readstep2.html
Attachments
10732.pdf (278.00 KB)
SSD Knowledge Base
Page 274 of 611
Fiery® Command WorkStation™ (CWS) 6 supported controllers.
Return to Contents
Reference
ID: KBA00032497
Updated: 8/22/2017 1:46:14 PM
Related Products:AccurioPress C2060,AccurioPress C2070,AccurioPress C2070P,AccurioPress
C6085,AccurioPress C6100,AccurioPrint C2060L,bizhub C224,bizhub C224e,bizhub C258,bizhub
C658,bizhub C754,bizhub C754e,bizhub PRESS C1060,bizhub PRESS C1070,bizhub PRESS
C1070P,bizhub PRESS C1085,bizhub PRESS C1100,bizhub PRESS C6000,bizhub PRESS C7000,bizhub
PRESS C7000P,bizhub PRESS C71hc,bizhub PRESS C8000,IC306_Win7/Fiery Pro80 7060CKM,IC
306_Win7/Fiery Pro80 80CKM,IC308(10085)/Fiery CS IC308,IC308(10085)/Fiery CS IC308 v2.0,IC
308(7060)/Fiery CS IC308,IC308(7060)/Fiery CS IC308 v2.0,IC310(10085)/Fiery CS IC310,IC
310(10085)/Fiery CS IC310 v2.0,IC3600,IC414,IC415(7060)/Fiery ES IC415,IC416,MFXC2280,MFX
Reference
EFI™ has released a new version of Fiery® Command WorkStation™ (CWS) 6. Only controller running
Fiery® System 10 and newer can be connected using CWS 6, below is a list of supported KMBS
controllers:
IC313
IC417
IC310
IC308
IC415
IC306 running version 3.01 ONLY
IC3600
IC414
IC416
SSD Knowledge Base
Page 275 of 611
Twain driver Letter scanning copying pauses
Return to Contents
Problem Solution
ID: KBA00029744
Updated: 8/25/2017 10:57:06 AM
C364,bizhub C364e,bizhub C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub
Problem
PROBLEM: Twain driver Letter scanning copying pauses
Solution
CAUSE: Mixed Original Size Adjustment has not been performed.
SOLUTION: Perform the following procedures:
From the Service Manual, Mixed Original size adjustment.
1. Display the Service Mode screen.(For details of how to display the Service Mode screen, see the
service manual.)
2. Touch “ADF.”
3. Touch “Mixed original size adjustment.”
4. Place the chart in the document feeding tray(lengthwise).
5. Press the Start key.
6. Check that “Adjustment Result” is “OK.”
7. Touch “END.
”XXIV. Adjusting the document stop position<Sub Scanning Direction 1side/ Sub Scanning Direction 2
side>Note:Perform this adjustment if necessary.
1. Place the chart in the document feeding tray (with the side having an arrow facing up).
2. Make a singlesided copy sample in full size.
3. Place the chart in the document feeding tray.(Make sure that the blank surface of the chart faces
up.)
4. Make a duplex copy sample in full size.
5. Check whether the difference in the width B between the chart and the copy sample is within the
specified range.
Difference in the width B = B of the copy sample –B of the chart Specifications: 0 ± 2.0 mm*
If the difference in the width B does not fall within the specified range, perform the following adjustment.
6. Display the Service Mode screen.(For details of how to display the Service Mode screen, see the
service manual.)
SSD Knowledge Base
Page 276 of 611
Twain driver Letter scanning copying pauses (cont.)
7. Touch “ADF.”
8. Touch “Original Stop Position.”
9. Touch “Sub Scanning Direction 1Side” or “Sub Scanning Direction 2Side.”
10. While looking at the copy sample, enter a value using the tenkey pad on the touch panel. (To
switch the signs, press the +/ key.)
Adjustable range: 4.0 mm to +4.0 mm(0.1 mm per step)
If the difference in the width B is greater than the specifications, enter a positive (+) value.
If the difference in the width B is smaller than the specifications, enter a negative () value.
11. Touch “Test Copy.”12. Select the tray loading paper for the test
SSD Knowledge Base
Page 277 of 611
White spots on copies and prints
Return to Contents
Problem Solution
ID: KBA01501083
Updated: 8/4/2016 11:05:45 AM
Related Products:bizhub C224,bizhub C224e,bizhub C284e,bizhub C364,bizhub C364e,bizhub
C454,bizhub C454e,bizhub C554,bizhub C554e,MFXC2280,MFXC2880,MFXC2880N,MFXC3680,MFX
Problem
White spots evident in darker areas of the image.

Solution
CAUSE: Insufficient 2nd side image transfer, depending on paper and user environment.

SOLUTION: The function of changing 2nd image transfer output control was added on the following
printer firmware version.
The 2nd image transfer output of Plain paper Color and Black are increased by activating Engine FW
DipSW No.8.

C554e: A5AY0Y00050 (Card Version: G00A9/G20A9)
C454e: A5C00Y00050 (Card Version: G00A9/G20A9)
C364e/C284e/C224e: A5C10Y00050 (Card Version: G00A9/G20A9)
C554: A2XK0Y00050 (Card Version: G0072/G2072)
C454: A4FJ0Y00050 (Card Version: G0072/G2072)
C364/C284/C224: A1610Y00050 (Card Version: G0072/G2072)

SSD Knowledge Base
Page 278 of 611
White spots on copies and prints (cont.)
Note: Please refer to attacched documentation for the adjustment procedure. To view the PDF, you
Attachments
Insufficient_2nd_Image_Transfer_Adjust.pdf (314.70 KB)
SSD Knowledge Base
Page 279 of 611
PC410, C0210 or C0214 error codes as well as paper misfeeding and jamming.
Return to Contents
Known Error
ID: KBA01401062
Updated: 6/2/2017 10:02:26 AM
C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C364e,bizhub C454e,bizhub C554,bizhub
C554e,MFX3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2280,MFXC2280,MFXC2280N,MFX
C2280N,MFXC2880,MFXC2880,MFXC2880N,MFXC2880N,MFXC3680,MFXC3680,MFXC3680N,MFX
C3680N,MFXC4580N,MFXC4580N,MFXC5580N,MFXC5580N
Error
C0210,C0214
Root Cause
PC410, C0210 or C0214 error codes as well as paper misfeeding and jamming (Jam codes 1601 and
1640). Incorrect paper size indication may also be displayed.
Workaround/Fix
CAUSE: Paper was incorrectly loaded in the main and sub trays.

SOLUTION: Please load paper as follows:
1. Power ON the machine.
2. Slide the drawer out.
3. Align the edges of the paper stack and place the stack into the drawer.
Notes:
a. Make sure that the top level of the paper stack does not exceed the ? (MAX) paper level indicator.
b. Correct any curl in the paper before loading.
4. Align the edges of the paper stack and place the stack into the drawer.
Note: Make sure that the top level of the paper stack does not exceed the ? (MAX) paper level
indicator.
SSD Knowledge Base
Page 280 of 611
PC410, C0210 or C0214 error codes as well as paper misfeeding and jamming. (cont.)
5. Slide the drawer back in.
Notes:
a. There are modified instruction labels available FreeOfCharge (FOC) that should help to prevent
incorrect positioning of paper in the drawers. The labels have been applied in production starting with
S/N A2XM013212411.
b. On MKM.com, hover over the "Service" tab then select Warranty Tools g Warranty Services &
Technical/FOC g Technical (FOC) & Special Programs g SSD Technical Solution Claims
c. Please refer to the following for label identification and positioning.

SSD Knowledge Base
Page 281 of 611
PC410, C0210 or C0214 error codes as well as paper misfeeding and jamming. (cont.)

PROCESSING LABEL/A p/n A2XM941100 (current) g p/n A2XM941101 (new)

PROCESSING LABEL/B p/n A2XM941200 (new)
SSD Knowledge Base
Page 282 of 611
Jam code 3003
Return to Contents
Known Error
ID: KBA01201071
Updated: 9/23/2015 2:51:47 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub C224e,bizhub C284,bizhub C284e,bizhub
C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,MFX3680N,MFX3680N,MFX4580N,MFX4580N,MFX
C2280,MFXC2280N,MFXC2280N,MFXC2880,MFXC2880,MFXC2880N,MFXC2880N,MFXC3680,MFXC3680,MFXC3680N,MFX
Error
Jam Code 3003
Root Cause
Jam code 3003 with paper jamming in the path between the Fusing Roller and Paper Exit Roller.
Workaround/Fix
CAUSE: Paper Exit Roller does not rotate. The Paper Exit Clutch (CL8) harness stretches and connector contacts may be damaged.

SOLUTION: Check for any CL8, CN142, pin damage ensuring that the connector is seated properly. If unable to securely connect, please
pass the Paper Exit CL harness through a cord clamp that allows more slack.
If the connector pins are damaged, replace CL8 (p/n A161M20100).
Notes:
1. Please wipe off excess grease around the replacement Paper Exit CL.
2. When the Fusing drive assembly is set into the MFP, please confirm that Paper Exit CL harness does not stretch. (see image 2 below)
SSD Knowledge Base
Page 283 of 611
Jam code 3003 (cont.)

3. Please push connector of Paper Exit CL harness (machine side) and confirm contact. (see image 3 above)
4. If the jam code persists after replacing the clutch, ICP3 on the Printer Control Board (PRCB) may be OPEN.
PRCB PART NUMBER
A161H00108 for bizhub C364/C284/C224
:
SSD Knowledge Base
Page 284 of 611
ID cards can not be registered or are duplicate.
Return to Contents
Problem Solution
ID: KBA00028008
Updated: 9/1/2017 1:23:23 PM
754,bizhub 754e,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C364e,bizhub
C754e,MFX3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2280,MFXC2280N,MFXC2280N,MFX
C4580N,MFXC4580N,MFXC5580N,MFXC5580N
Problem
PROBLEM: ID cards can not be registered or are duplicate.
Solution
CAUSE: Current loadable device drivers used a special algorithm to transmit card ID. There was a
problem with the 32 bit Cards.
SOLUTION: Install loadable device driver G1201.
SSD Knowledge Base
Page 285 of 611
Noise Humming Buzzing Sound DC Power Supply DCPS DCPU
Return to Contents
Problem Solution
ID: KBA00031546
Updated: 4/27/2017 10:37:23 AM
368,bizhub 454e,bizhub 458,bizhub C224e,bizhub C227,bizhub C284e,bizhub C287,bizhub C308,bizhub
C364e,bizhub C368,bizhub C458,MFX3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2260,MFX
C2280,MFXC2280N,MFXC2280N,MFXC2860,MFXC2880,MFXC2880N,MFXC2880N,MFXC3090,MFX
C3680,MFXC3680N,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590
Problem
A noise is observed from the DC Power Supply can be heard.
The noise resembles of a repeated buzzing or humming sound when the fusing lamps come on.
The sounds will disappear when the fusing lamps turn off.
Solution
CAUSE: The Heater Control Level setting is incorrect for the location the MFP is installed in.
SOLUTION:
1. Access Service Mode, Machine, Heater Control Level
2. Change the setting from the current level to "4".
3. Reboot the MFP and confirm the sound no longer appears when the fusing lamps come on.
SSD Knowledge Base
Page 286 of 611
CDC00
Return to Contents
Problem Solution
ID: KBA00028412
Updated: 9/1/2017 2:55:06 PM
C754,MFXC2280,MFXC2280,MFXC2280N,MFXC2880,MFXC2880,MFXC2880N,MFXC2880N,MFX
C3680,MFXC3680,MFXC3680N,MFXC3680N,MFXC4580N,MFXC4580N,MFXC5580N,MFXC5580N
Problem
CDC00 Trouble related to Security Error
Solution
CAUSE: Security Error.
SOLUTION: Open a Request with the Contact Support Center (CSC) at 18008255664. Follow the
steps below.
CAUTION: Do not replace any parts
Follow the steps below to access the NVRAM/BRU form.
1. Sign into Mykonicaminolta.com.
2. Select the Service tab
3. Select Warranty, Repair & Special Programs
4. Select NVRAM /BRU Replacement Program
5. Fill out the information in the form
SSD Knowledge Base
Page 287 of 611
Return to Contents
Problem Solution
ID: KBA00029477
Updated: 9/1/2017 3:14:36 PM
C754,bizhub C754e,MFX3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2280,MFXC2280,MFX
C2280N,MFXC2280N,MFXC2880,MFXC2880,MFXC2880N,MFXC2880N,MFXC3680,MFXC3680,MFX
C3680N,MFXC3680N,MFXC4580N,MFXC4580N,MFXC5580N,MFXC5580N
Problem
Solution
CAUSE: The External Apps button is tied to Function version.
SOLUTION: Change the Function Version to the proper specified level deemed appropriate by the
release notes for the firmware version the machine is currently using.
Lower Function Levels will display the grayed out External Apps button.
Higher Function Levels hide it, until an application manages the MFP and then the appropriate button
will be displayed.
SSD Knowledge Base
Page 288 of 611
MFP spools entire job before printing
Return to Contents
Problem Solution
ID: KBA00030021
Updated: 9/1/2017 3:26:25 PM
754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub
C3680,MFXC3680N,MFXC3680N,MFXC3690,MFXC4580N,MFXC4580N,MFXC4590,MFXC5580N,MFX
C5580N,MFXC5590
Problem
MFP spools entire job before printing.
Solution
CAUSE: Paper Arrangement is set to "Prioritize Arranging Papers" under the Finish tab.
SOLUTION: Set Paper Arrangement to "Prioritize Productivity" under the Finish tab in the print driver. Refer to the illustration below.
SSD Knowledge Base
Page 289 of 611
MFP spools entire job before printing (cont.)
SSD Knowledge Base
Page 290 of 611
TX Fax and Confirmation page rotated, reduced. Header and body are 90 degrees apart.
Return to Contents
Problem Solution
ID: KBA00030235
Updated: 4/28/2017 1:57:54 PM
368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub 754e,bizhub
808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub
C754e,MFX3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2260,MFXC2280,MFXC2280,MFX
C3680N,MFXC3680N,MFXC3690,MFXC4580N,MFXC4580N,MFXC4590,MFXC5580N,MFX
C5580N,MFXC5590
Problem
TX Faxes intermittently may rotate and reduce in size. The header and body will appear 90 degrees
apart from each other..
Solution
CAUSE: Auto Rotation for Send (LT) and Send (A4) are set to "On" by default.
SOLUTION:
Service Mode > Fax Settings > System Setting > Communication Settings,
Turn off Auto Rotation for Send (LT) and Send (A4). These are set to "On" by default.
SSD Knowledge Base
Page 291 of 611
Return to Contents
Known Error
ID: KBA00032010
Updated: 9/1/2017 5:03:49 PM
Error
Root Cause
PH positioning pin bent (see attached photos for location item 4 on parts page 25 pin holder).
Workaround/Fix
Remove the PH unit and ensure the positioning pin is not damaged, straighten or repair as necessary.:
Attachments
IMG_20170601_140116696.jpg (1,369.30 KB)
bizhub454ePartsManual P25..jpg (328.20 KB)
SSD Knowledge Base
Page 292 of 611
Df701 Intermittently reduces originals, digital lines in Mixed Original Mode only
Return to Contents
Problem Solution
ID: KBA00031845
Updated: 5/17/2017 2:55:37 PM
C2280N,MFXC2880,MFXC2880,MFXC2880N,MFXC2880N,MFXC3680,MFXC3680,MFXC3680N,MFX
Problem
When using the DF701 and selecting the "Mixed Original Mode", some scanned originals are
reduced with a portion of the page showing digital lines.
Results may differ between Copy and Scan to SMB modes. Refer to the samples below.
Copy Mode:
SSD Knowledge Base
Page 293 of 611
Df701 Intermittently reduces originals, digital lines in Mixed Original Mode only (cont.)
Scan Mode:
SSD Knowledge Base
Page 294 of 611
Df701 Intermittently reduces originals, digital lines in Mixed Original Mode only (cont.)
Solution
Replace the Dual Scan Image Processing Board (DSIPB)
SSD Knowledge Base
Page 295 of 611
Spots speckles dots mottled density background
Return to Contents
Problem Solution
ID: KBA00031926
Updated: 9/6/2017 10:28:18 AM
C554e,MFX3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2280,MFXC2280N,MFXC2280N,MFX
C2880,MFXC2880N,MFXC2880N,MFXC3680,MFXC3680N,MFXC3680N,MFXC4580N,MFX
Problem
Images have spots, speckles, dots, mottled density around the page when copying or printing.
SSD Knowledge Base
Page 296 of 611
Spots speckles dots mottled density background (cont.)
The drum, developer, transfer belt units were replaced and stabilization was performed.
Solution
High Voltage unit was replaced.
SSD Knowledge Base
Page 297 of 611
Default to email when pressing fax/scan
Return to Contents
How To
ID: KBA00032027
Updated: 9/6/2017 10:40:44 AM
3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2280,MFXC2280,MFXC2280N,MFXC2280N,MFX
C4580N,MFXC4580N,MFXC5580N,MFXC5580N
Question
QUESTION: How to default the desired selections of the fax/scan.
Answer
ANSWER: To default the selections of the fax/scan perform the following:
1. Select the Menu button.
2. Select the Utility button
3. Select #2 User Setting.
4. Select #2 Custom Display Button.
5. Select #2 Scan/Fax setting.
6. Select Default Tab and then on the right of the screen select one of the desired default:
Address Book.
Direct input.
Job history.
Address search.
SSD Knowledge Base
Page 298 of 611
Digital color white black lines squares CFCF3 code
Return to Contents
Problem Solution
ID: KBA00031790
Updated: 5/18/2017 12:03:47 PM
Problem
When printing a Demo or Configuration page, black and white lines, squares may appear. Copy mode
works fine.
Code CFCF3 may appear as well.
Solution
If the CFCF3 appeared, it is one of a group of CFCF# codes found in the Service Manual
Detach all peripherals and test the MFP. If the print quality issue doesn't appear, reinstall one
peripheral at a time and test the MFP before installing the next peripheral.
In this particular example, replacing the DSIPB resolved this quality issue. Refer to the image
below.
SSD Knowledge Base
Page 299 of 611
Digital color white black lines squares CFCF3 code (cont.)
SSD Knowledge Base
Page 300 of 611
Direct Input Screen does not show Scan Tab option.
Return to Contents
Problem Solution
ID: KBA01201150
Updated: 9/11/2017 12:27:43 PM
Related Products:bizhub C220,bizhub C224,bizhub C224e,bizhub C280,bizhub C284,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFXC2280,MFXC2828,MFX
Problem
The scan to email Tab does not show using the Direct Input screen with User Authentication and
Public User Access enabled.
The Fax Tab is the only option available.
Solution
Cause: User Authentication setting for Authorize Folder is set to "Limit".
Solution: To set the Authorize Folder to "Do not Limit", perform the following. 1. Enter the
Administrator Mode.
2. Press User Authentication/Account track.
3. Press the option for page 2/2.
4. Press the Scan to Authorized folder.
5. Select the option for “Do not Limit”

SSD Knowledge Base
Page 301 of 611
How to disable sleep mode?
Return to Contents
How To
ID: KBA00034113
Updated: 9/27/2017 5:50:27 PM
Question
QUESTION: How to disable sleep mode?
Answer
ANSWER: Perform the following procedures:
1. Sleep Mode must be disabled in service mode 1st.
2. Select System 1.
3. Sleep ON\OFF Choice Setting, set to Permit.
4. Cycle the machine power.
5. Enter Admin mode.
6. System settings.
7. Power save settings.
8. Sleep mode settings.
9. Set to No.
SSD Knowledge Base
Page 302 of 611
Can't print,
Return to Contents
Problem Solution
ID: KBA00034126
Updated: 9/29/2017 12:29:38 PM
Problem
PROBLEM: Can't print. Network Settings button is missing from admin mode or if using Fiery®,
Controller Button is missing in service mode.
Solution
CAUSE: An unknown setting on the machine has become corrupted.
SOLUTION: The machine needs to be initialized:
1. Enter service mode.
2. Select system 1.
3. Select Initialization, and select Clear All Data.
4. At this point ensure missing setting are now available.
After this procedure, in service mode will need to turn the HDD back on and any fax options if installed.
SSD Knowledge Base
Page 303 of 611
Barcode Support for the LK106
Return to Contents
Reference
ID: KBA00034137
Updated: 10/3/2017 11:01:27 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 36,bizhub
554e,bizhub 558,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C227,bizhub C258,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub C3351,bizhub
C35,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851FS,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFX
C2280N,MFXC2590,MFXC3035,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFX
Reference
The following list is the currently supported Barcode formats for the LK106
No. Typeface Barcode Type
1 23591 USPS Zebra
2 24600 UP CA
3 24601 UP CA+2
4 24602 UP CA+5
5 24610 UP CE
6 24611 UP CE+2
7 24612 UP CE+5
8 24620 EAN/JAN8
9 24621 EAN/JAN8+2
10 24622 EAN/JAN8+5
11 24630 EAN/JAN13
12 24631 EAN/JAN13+2
13 24632 EAN/JAN13+5
14 24640 2 of 5 Interleaved
15 24641 2 of 5 Interleaved+CHK
16 24642 German Postal 2/5 Leitcode 13
17 24643 German Postal 2/5 ldentcode 11
18 24644 USPS 25, 11 digits Tray Labelbarcode
19 24645 USPS 25, 8 digits Sack Labelbarcode
20 24650 2 of 5 Industrial
21 24651 2 of 5 Industrial+CHK
22 24660 2 of 5 Matrix
23 24661 2 of 5 Matrix+CHK
24 24670 Code 39
25 24671 Code 39+CHK
26 24672 Code 39 encode space beforedata
27 24673 Code 39+CHK encode spacebefore data
28 24675 Danish PTT 39 barcode
29 24676 French Postal 39 AIR
SSD Knowledge Base
Page 304 of 611
Barcode Support for the LK106 (cont.)
30 24680 Code 39 extended
31 24681 Code 39 extended+CHK
32 24690 Code 93
33 24691 Code 93 ExtendedNo. Typeface Barcode Type
34 24700 Code 128 autoswitch
35 24701 Code 128 A
36 24702 Code 128 B
37 24704 Code 128 C
38 24710 UCC128 19 digits only
39 24720 EAN128
40 24750 Codabar
41 24751 Codabar+CHK mod 16
42 24760 MSI
43 24761 MSI+CHK10
44 24762 MSI+CHK10+CHK10
45 24763 MSI+CHK11+CHK10
46 24770 ZIP +4 PO STNET 5
47 24771 ZIP +4 PO STNET 9
48 24772 ZIP +4 PO STN ET 11
49 24775 OneCode (intelligent MailBarcode)
50 24780 Singapore 4 State
51 24785 Australia 4 State 37CUST
52 24786 Australia 4 State 52FFMET
53 24787 Australia 4State 67FFMET
54 24788 Australia 4State postalFCC45 REP LY
55 24790 Royal Mail 4 State Customercode
56 24795 Netherland KIX postal barcode
57 24800 UP S MaxiCode
58 24810 RSS14
59 24811 RSS14 Truncated
60 24812 RS S14 Stacked
61 24813 RS S14 StackedOmnidirectional
62 24814 RSSLimited
63 24815 RSS Expanded
64 24820 Datamatrix
65 24830 Aztec
66 24840 Codablock F
67 24850 PD F417
68 24860 QR Code Model 1
69 24861 QR Code Model 2
SSD Knowledge Base
Page 305 of 611
"MFP=NG" message
Return to Contents
Problem Solution
ID: KBA01400074
Updated: 8/7/2015 11:14:12 AM
C4580N,MFXC5580N
Problem
"MFP=NG" message may be indicated when attempting to install firmware.
Solution
CAUSE: Possible corruption of the SSD board (SSDB) or Hard Disk Drive (HDD) unit.

SOLUTION: Format the HDD/SSD. If able to access the Service Mode to format the HDD or SSD,
perform the following steps.
WARNING: Carefully follow the steps below as doing so will avoid any unnecessary replacement
of the SSD board or other components, such as the MFPB/PRCB/HDD (when only the SSD is
required).
1. Press Menu.
2. Select Counter.
4. Access Service Mode "Stop 00" "Stop 01".
5. Enter 9272 4 times (Factory default).
6. Select System 2.
7. Select HDD and set to "Uninstall".
9. Select Memory/HDD Adj.
10. Press downarrow 2/2.
11. Select SSD Format.
12. Select Logical Format.
13. Power MFP OFF/ON.
14. Repeat steps 1 through 5 to access Service Mode.
15. Select System 1.
16. Select Initialization.
17. Clear All Data.
19. Select HDD and set to "Install".
21. Repeat steps 1 through 5 to access Service Mode.
24. Use the downarrow to access page 2.
25. Select HDD Format.
SSD Knowledge Base
Page 306 of 611
"MFP=NG" message (cont.)
If the problem is not resolved after performing the above procedure, replace the HDD (p/n
A2X0M72C00).
Please install the following "4e" Series firmware after HDD has been replaced.

Notes:
a. Firmware is available for download from One Stop Product Support. The information on flashing
the firmware is listed below.
Use a 2GB (minimum) thumb drive is recommended to flash the firmware. If unable to
locate a 2GB thumb drive or the 2GB thumb drive will not work, up to 8GB (maximum) can be
used.
USB thumb drive must be compatible with USB (1.1/2.0) interface.
USB thumb drive formatted with FAT32 file system.
Any security features on the USB thumb drive must be turned OFF.
b. To view a PDF, you may need to download a free copy of Adobe Reader®.

SSD Knowledge Base
Page 307 of 611
Return to Contents
Problem Solution
ID: KBA00034144
Updated: 10/5/2017 11:26:56 AM
Problem
Solution
CAUSE: Firmware requires updating.
SOLUTION: Install firmware version GD2K9 (bizhub
C224e/C284e/C364e/C454e/C554e/C654e/C754e/224e/284e/364e/454e/554e/654e/754e and GB3K9
(bizhub C554/C454/C364/C284/C224/C754/C654/754/654).
SSD Knowledge Base
Page 308 of 611
Scan to Email using Microsoft® Office 365™
Return to Contents
Reference
ID: KBA00029902
Updated: 9/14/2016 10:58:04 AM
4750,bizhub 554e,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C220,bizhub C224,bizhub
C658,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2590,MFX
Reference
Please follow the attached procedures in setting up scan to Email using Microsoft® Office 365™
Konica Minolta fully support scantoemail using Microsoft® Office 365™.
Microsoft® Office 365™ uses SHA2 for its mandatory hashing cryptography algorithm.
In 2002, SHA2 became the new recommended hashing standard. SHA2 is often called the SHA2
family of hashes because it contains many differentsize hashes, including 224, 256, 384, and 512bit
digests.Currently the most popular one is 256bits
As of January 1, 2016, Microsoft will no longer allow certificate authorities in the Microsoft Root
Certificate Program to issue certificates for SSL or code signing that use the SHA1 hashing algorithm.
SHA2 is the preferred method now.
The following are the incoming and outgoing IMAP server settings for Office 365.
Setting IMAP (incoming) SMTP (outgoing)
Server Name outlook.office365.com smtp.office365.com
Port Number 993 587
Encryption Method SSL TLS
Supported Models:
bizhub_224e_284e_364e_454e_554e
bizhub_654e_754ebizhub_227_287
bizhub_C220_C280_C360
bizhub C224e_C284e_C364e
bizhub C454e_C554e
bizhub C654e_C754e
bizhub C258_C308_C368
bizhub_C458_C558_C658
bizhub_808_958
bizhub 4050_4750
bizhub C3350_C3850_C3850FS
SSD Knowledge Base
Page 309 of 611
Scan to Email using Microsoft® Office 365™ (cont.)
bizhub C224_C284_C364 _C454_C554_C654_C754 (NON4e "Version Up firmware for MIF devices" is
required to support SHA2.)
.
Attachments
Office365_C3350.pdf (3.60 MB)
Office365_C554e.pdf (2.90 MB)
Office365_227_C308_958.pdf (3.00 MB)
Bulletin #10310.pdf (228.30 KB)
DLBT1605629EN00.pdf (152.80 KB)
Version Up firmware for MIF devices.pdf (235.90 KB)
SSD Knowledge Base
Page 310 of 611
Previous files of the same name are deleted when scanning to folder or scanning to email.
Return to Contents
Problem Solution
ID: KBA00034180
Updated: 10/23/2017 4:55:52 PM
367,bizhub 368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub
754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub
Problem
PROBLEM: When scanning to folder, scanning to SMB or to email, previous files of the same name are
deleted.
Solution
CAUSE: Incorrect Default Scan/Fax setting.
SOLUTION:
1. To avoid duplicate file names being created in the destination when the file name is specified by the user, select whether to
automatically
add text to the file name.

To Set the Auto Rename preference:
Select Menu, Utility, User Settings, Scan/Fax, screen 2, Auto Rename, set to ON.
Note: [OFF] is specified by default.
2. Set the Default Scan/Fax Settings (settings when the power is turned on, and the Reset key is pressed) in Scan/Fax mode:
a. Select any desired Scan/Fax Settings (IE: File Type, Scan File Name & Subject, etc.).
b. Select [Menu] [Utility] [User Settings] [Scan/Fax Settings] [Default Scan/Fax Settings] to [Current Setting].
NOTE: [Factory Default] is specified by default.
NOTE: Refer to the HTML User's Guides for detailed settings & information, available at the following URL:
http://kmbs.konicaminolta.us/kmbs/supportdownloads/usermanuals
SSD Knowledge Base
Page 311 of 611
Return to Contents
Problem Solution
ID: KBA01400903
Updated: 10/13/2017 8:10:02 AM
654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C220,bizhub C224,bizhub C224e,bizhub C280,bizhub
C454e,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C652,bizhub C652DS,bizhub
Problem
Solution
CAUSE: In most cases, the message is not related to the USB memory device itself. The message
normally indicates that the firmware on the USB memory stick is not applicable to the model to which the
firmware update is being performed.
SOLUTION: Check if the firmware on the USB memory is the correct version and type for the model. If
not, download the right firmware onto the USB memory and retry the firmware update. If the same
message is displayed again, try another USB memory device that is known to work.
SSD Knowledge Base
Page 312 of 611
JS506, C1182
Return to Contents
Known Error
ID: KBA00034215
Updated: 10/16/2017 11:07:06 AM
368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub C224,bizhub C224e,bizhub C227,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,MFX3680N,MFX4580N,MFX
Error
JS506, C1182 is indicated soon after the Job Separator is installed.
Root Cause
Tray shift motor (M1) drive malfunction. The Paper exit Tray (p/n A2YV912501) and positioning Cam
(p/n A2YV891000) are no longer aligned due to transport issues.
Workaround/Fix
Ensure that the Cam and Paper Exit Tray are properly aligned.
1. When mounting the Paper exit Tray, mount the Paper exit Tray in the following step so that the Roll
[2] of the Cam can be set to the groove [1] of the Paper exit Tray.
2. Adjust the Cam [5] so that the positioning marks [3] and [4] will be aligned.
3. Press the Paper exit Tray down with the positioning mark [6] for the Paper exit Tray and the
positioning mark [7] for the shift unit being aligned.
SSD Knowledge Base
Page 313 of 611
JS506, C1182 (cont.)
Attachments
10926.pdf (149.30 KB)
SSD Knowledge Base
Page 314 of 611
The toner level (Gas Gage in bizhub vCare\ CSRC ‘CS Remote Care’) fluctuates from proper level to zero.
Return to Contents
Problem Solution
ID: KBA00029146
Updated: 10/24/2017 5:24:04 PM
Related Products:bizhub 223,bizhub 224e,bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub 308,bizhub 363,bizhub
368,bizhub 423,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C220,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C287,bizhub
C308,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub
C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C558,bizhub C652,bizhub C652DS,bizhub C654,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2828,MFX
C2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFX
C5580N,MFXC5590
Problem
The toner level (Gas Gage in bizhub vCare\ CSRC ‘CS Remote Care’) fluctuates from proper level to zero.
Solution
Note: The toner fluctuation may occur when engine is in a low (Near Empty) toner warning condition and it is powered
OFF\ON or front door opened.
SOLUTION: Update the firmware version to reduce the toner level fluctuation scenarios
bizhub 423/363/283/223 firmware version GZZD6 (DL1504120EN00.pdf)
bizhub C360/C280/C220 firmware version GZZD6 (DL1504119EN00.pdf)
bizhub C652/C552/C452 firmware version GZZD6 (DL1504119EN00.pdf)
bizhub C652DS/C552DS firmware version GZZD6 (DL1504119EN00.pdf)
bizhub C754/C654 firmware version GB8K2 (DLBT1501510EN01.pdf)
bizhub 754/654 firmware version GB8K2 (DLBT1501510EN01.pdf)
bizhub C554/C454/C364/C284/C224 firmware version GB8K2 (DLBT1501510EN01.pdf)
bizhub C754e/C654e/C554e/C454e firmware version GX7K2 (DLBT1501508EN01.pdf)
bizhub C364e/C284e/C224e firmware version GX7K2 (DLBT1501508EN01.pdf)
IMPORTANT: The C754 series, 754 series, C554 series, C754e series and C364e series requires that DIPSW 217 is set
to 0x02 to enable this new specification.The engine may reset toner level 100% when it is ‘toner empty’ condition and
powered OFF\ON for all models except for C754 series, C754e series and 754e series with the new firmware.
Attachments
DLBT1703674EN00.pdf (24.50 KB)
DLBT1501510EN01.pdf (137.80 KB)
DLBT1504119EN00.pdf (216.30 KB)
DLBT1504120EN00.pdf (179.10 KB)
SSD Knowledge Base
Page 315 of 611
The toner level (Gas Gage in bizhub vCare\ CSRC ‘CS Remote Care’) fluctuates from proper level to zero. (cont.)
DLBT1703675EN00.pdf (23.40 KB)
DLBT1703673EN00.pdf (23.30 KB)
DLBT1703672EN00.pdf (13.30 KB)
SSD Knowledge Base
Page 316 of 611
Security concerns regarding Apache struts vulnerability with KM MFP's.
Return to Contents
Reference
ID: KBA00034367
Updated: 8/4/2020 4:36:14 PM
308,bizhub 361,bizhub 363,bizhub 364e,bizhub 367,bizhub 368,bizhub 421,bizhub 423,bizhub
454e,bizhub 458,bizhub 501,bizhub 552,bizhub 554e,bizhub 558,bizhub 652,bizhub 654,bizhub
654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C220,bizhub C224,bizhub C224e,bizhub
C35,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851FS,bizhub C452,bizhub
C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX
C2880N,MFXC3035,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFX
C5580N,MFXC5590
Reference
Konica Minolta MFP products do not have Apache Struts in its software.
Please refer to the attached documents for detail information.
Attachments
KMI's statement for Apache struts vulnerability_v1.0.pdf (179.60 KB)
security_technical_support_paper_ver9_2_0_en_20171010.pdf (4.30 MB)
SSD Knowledge Base
Page 317 of 611
Excessive paper curl or possible jamming
Return to Contents
Problem Solution
ID: KBA00034456
Updated: 11/1/2017 7:06:30 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub C224e,bizhub
C227,bizhub C258,bizhub C287,bizhub C308,bizhub C364,bizhub C364e,MFX3680N,MFXC2260,MFX
C2280,MFXC2280N,MFXC2590,MFXC2860,MFXC3090,MFXC3680,MFXC3680N,MFXC3690
Problem
Excessive paper curl at the exit tray or possible jamming may occur when using recycled paper or paper under
20lb.
Solution
CAUSE: The following are examples of what can cause this issue to occur.
Type of media being used to print/ copy with low rigidity or a rough surface
Humidity
Temperature
Fuser condition/ temperature
SOLUTION: Install the Optional Output Inlay (p/n A7PU169700) outlined below to reduce the excessive curl.
SSD Knowledge Base
Page 318 of 611
Excessive paper curl or possible jamming (cont.)
SSD Knowledge Base
Page 319 of 611
Return to Contents
Problem Solution
ID: KBA01400087
Updated: 11/1/2017 10:47:53 AM
Problem
Solution
CAUSE: Possible corrupt or failed HDD.

SOLUTION: If the following steps do not resolve the issue replace the HDD (p/n A2X0M72C00).
1. Press Menu.
2. Press Counter.
3. Enter the Service Mode "Stop 00" "Stop 01".
4. Select System 1.
5. Select Initialization.
6. Select Clear All Data.
7. Press the Start button.
8. Power the MFP OFF/ON.
9. Access the Service Mode by performing steps 1 through 3.
11. Select HDD.
12. Select Installed.
13. Press END.
16. Using the down arrow scroll to page 2.
17. Select HDD Format.
19. Press the Start button.
SSD Knowledge Base
Page 320 of 611
Enabling multi job for Printing and Faxing or Scanning in Vendor mode.
Return to Contents
How To
ID: KBA01401083
Updated: 11/1/2017 11:07:08 AM
Question
How to enable multi job for Printing and Faxing or Scanning in Vendor mode.
Answer
Cause:
By default, Multi job in Vendor mode is disabled.
Solution:
The way to set this up is to install Firmware version GC2E4 or GD2E4(LK101v3 option) and set the
following parameters.
Admin > Security > Function Management Setting > Usage Setting for each Function :
Copy on
Print Off
Send Data Off
Then set the following dip switch's
30 bit 5 on Multi Job in Vendor Mode
39 bit 4 on Job Log is displayed in vendor mode
38 bit 7 Program(New Registration/Recall) for Scan/Fax in Vendor mode

SSD Knowledge Base
Page 321 of 611
Enabling multi job for Printing and Faxing or Scanning in Vendor mode. (cont.)
SSD Knowledge Base
Page 322 of 611
CAC/PIV setup
Return to Contents
How To
ID: KBA01400371
Updated: 11/1/2017 12:52:46 PM
Related Products:bizhub C224e,bizhub C284e,bizhub C364e,bizhub C454e,bizhub C554e,MFX
Question
How to set up CAC/PIV
Answer
The following steps are additional information to refer too when setting up CAC/PIV.
1. Install firmware version GD1A9 or newer
2. Install loadable driver version G0001 that contains the PKI_LDR.tar file that will be installed on the
USB device.
Note: The latest version of firmware, system software or drivers is available via One Stop Product
Support.
3. The USB device used should not have any files installed (i.e. U2 software)
4. The installation instructions that are attached need to be followed in the correct order. If a step is
missed you will need to start from the beginning in order for installation of CAC/PIV to work properly.
5. The AU211P needs to be a SCR3310 (version 2.0) is listed on the back of the device, this is the
firmware that is compatible with our MFP that allows the loadable driver to work.
SSD Knowledge Base
Page 323 of 611
CAC/PIV setup (cont.)

6. The installation is completed within in a few seconds with a message that states "Reboot the MFP".
7. If a loadable driver is installed, on this particular MFP you might not see it listed under firmware or if
you print a machine management list.To determine if a previous loadable driver was installed follow the
steps below.
a. Select Menu
b.Select Counter
c. Select Display Keypad
d. Press "Stop 00" "Stop 01"
e. Select System 2
f. Use the arrow at the top of the screen to scroll to page 2
g. Select Driver Install
8. You will only see the "Install" option when there was no loadable driver installed on this MFP, if you
get an "Uninstall" option a loadable driver was installed previously.
9. The HDD Logical Format will uninstall a loadable driver, and in certain situations a Physical HDD
Format would have to be performed (this takes approximately 1hr. 30 min. to complete). If you get a
message that states "Please format HDD" you will need to go into Administrator mode to perform a
logical format of the HDD there as well. This can be done using the following steps.
a. Select Menu
b. Select Counter
c. Select Administrator Settings (Enter 12345678)
d. Select Security Settings
e. Select HDD Settings
f. Select Format HDD
Note: The attached PDF for the PKI card system Setup instructions version 1.0021030111 and AU
211P User Guide will help to guide you along the installation process. To view the PDF, you may need
to download a free copy of Adobe Reader®.
Attachments
AU211P_userguide.pdf (1,477.80 KB)
pki_card_system_setup_instructions_ver1.00_20130111.pdf (27.00 KB)
SSD Knowledge Base
Page 324 of 611
CAC/PIV setup (cont.)
SSD Knowledge Base
Page 325 of 611
Installing and setting up a UK208 (Wireless LAN Upgrade Kit)
Return to Contents
How To
ID: KBA01402094
Updated: 11/1/2017 1:55:48 PM
Question
How to Install and Setup a UK?208 (Wireless LAN Upgrade Kit)
Answer
Supported Models: C554e/C454e/C364e/C284e/C224e with firmware G20‐J6 or newer
Supported Models: bh554e/bh454e/bh364e/bh284e/bh224e with firmware G20‐J6 or newer

Function Levels:
About Software Switch Settings
Switch No.: 25
HEX Assignment: 60 ‐> Function Version7 normally GXX‐J5/ GXX‐J6
HEX Assignment: 50 ‐> Function Version6 normally GXX‐G9/ GXX‐H2

Note: These instructions are for setting up a 2nd Wireless NIC
In order to print you will have to use AirPrint or PageScope Mobile for your Mobile Devices.

Attachments
Connect via AP Mode_v3.pdf (6.30 MB)
UK208_UK209InstallInstr.pdf (799.80 KB)
SSD Knowledge Base
Page 326 of 611
Cerner® compatibility.
Return to Contents
Reference
ID: KBA00903019
Updated: 6/12/2017 12:02:47 PM
Related Products:bizhub 20,bizhub 20P,bizhub 222,bizhub 223,bizhub 224e,bizhub 227,bizhub 25,bizhub
25e,bizhub 282,bizhub 283,bizhub 284e,bizhub 287,bizhub 3300P,bizhub 36,bizhub 361,bizhub
4700P,bizhub 4750,bizhub 501,bizhub 554e,bizhub 601,bizhub 654,bizhub 654e,bizhub 751,bizhub
C3350,bizhub C35,bizhub C35P,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub
C5580N
Reference
As of 11/17/2009, the following products have been certified for use with Cerner© Millennium®
applications version 2005.02.06 and above:
bizhub 751/601
bizhub 501/421/361
bizhub 362/282/222
...using the following operating systems:
IBM AIX® version 5.3 – ML 3 and above
OpenVMS® version 7.3 – 2 and above
Microsoft® Windows Server 2003
Microsoft® Windows XP – Service Pack 2
Attached Marketing Bulletin Number 09GB085 references this compatibility. Also, please refer to
attached Cerner© documentation. To view a PDF, Adobe Reader® must be installed. Adobe Reader®
can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html.
Additional info can be found on mykonicaminolta.com under the Products => Product Reference Materials => Select Category
& Model => Product Marketing Materials => Sales Tools section of the respective product.
SPECIAL NOTE: Solution contribution by Bill Ehmke, ESS
Attachments
09GB085.pdf (41.70 KB)
Cerner_Certified_Peripheral_List.pdf (754.90 KB)
Cerner_Device_Catalog.pdf (2.10 MB)
SSD Knowledge Base
Page 327 of 611
Cerner® compatibility. (cont.)
Konica_Minolta_Cerner_Cert_09152016.pdf (1,156.30 KB)
SSD Knowledge Base
Page 328 of 611
Troubleshooting Guide
Return to Contents
Reference
ID: KBA00030045
Updated: 1/20/2017 1:01:53 PM
Reference
See attached PDF for troubleshooting guide. To view the PDF, you may need to download a free copy of Adobe
Reader®.
Attachments
bizhub_4e4_Series_Troubleshooting_Guide.pdf (642.80 KB)
SSD Knowledge Base
Page 329 of 611
AU205H Omnikey 5427CK set up procedure
Return to Contents
How To
ID: KBA00026619
Updated: 11/15/2017 11:27:14 AM
C4580N,MFXC5580N
Question
AU205H Instructions, QUICK SETUP
for the C364e Series,
Answer
AU205H Instructions, QUICK SETUP
for the C364e Series,
(1) Download and Copy the Loadable Driver.
11Download and Copy the Loadable driver archive file (ICC_LDR.tar) to a USB Memory Stick.Make
sure that only the (ICC_LDR.tar) at the root of your USB Memory Stick.
(2) Download the loadable driver to the MFP.
21 Insert the USB Memory in one of the USB ports.
22 Turn on the MFP
23 Go into Service Mode
24 Go to System 2 > Page 2> Driver Install
25 Press "Loadable Driver"
26 Select [Start] on the Screen
27 Should display a [OK] when completed.
28 Turn off MFP
29 Remove the USB memory after
(3) Setup Loadable driver
31 Turn on MFP and enter Service Mode
32 Select [Stop] and 9 (Hard Keys)
33 Select [Management Function Choice]34 Select [Authentication Device 2]
35 Select [Settings]: Card35 Select [END]37 Turn OFF the MFP
(4) Setup an Authentication Device.
41 Connect the AU205H OmniKey 5427CK in one of the USB ports on the MFP
42 Turn ON the MFP
43 Select [Utility] (Hard Key)
44 Select [Administrator]
SSD Knowledge Base
Page 330 of 611
AU205H Omnikey 5427CK set up procedure (cont.)
45 Select [User Authentication/ Account Track]
46 Select [Authentication Device Settings]47 Select [General Settings]
48 Select [Card Authentication]
49 Select [Card Authentication] or [Card Authentication + Password]
410 Select [IC Card Type Setting]
411 Select [HID Prox] or the type of card you will be using.
411 Select [OK]
412 Select [OK], [Close], [Close], [Close] and [Close]
(5) Setup an Authentication Device.
51 Select [Utility] (Hard Key)
52 Select [Administrator]
53 Select [User Authentication/ Account Track]
54 Select [Authentication Settings]
55 Select [User Registration]
56 Select a BOX [Ex: 001]
57 Select [Edit]
58 Enter Username & Password (enter confirmation password)
59 Select [Register Auth. Info]
510 Select [Edit]
511 Place a Proximity Card near or touch the AU205H
512 Press [OK]
513 You should get a message of "Registration Complete"
514 Select [Close], [Close], [OK], [Close], [Close], [Close], [Close] and [Close]
Attachments
AU205H+Sell+Sheet.pdf (845.10 KB)
omnikey5427ckreaderdsen.pdf (444.10 KB)
14GB097.pdf (184.80 KB)
CardReaderOMNIKEY5427CK_IntroductionGuide_E.pdf (757.60 KB)
AU205H set up instructions for CCID mode (QUICK SETUP).pdf (140.80 KB)
SSD Knowledge Base
Page 331 of 611
Keyboard Wedge Supported Models
Return to Contents
Reference
ID: KBA00030114
Updated: 11/21/2017 10:17:40 AM
454e,bizhub 554e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub
C454e,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C558,bizhub
C658,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2860,MFX
C2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFX
C5580N,MFXC5590
Reference
Keyboard Wedge Loadable Driver Supported Models
Model Firmware Keyboard Wedge LDD

bizhub C227, C287 G00G3 A7970Y0A030G0001
or newer
bizhub 227, 287, 367 G00G3 A7970Y0A030G0001
or newer A7970Y0A030G0002
bizhub C258, C308, C368 G00G3 A7970Y0A030G0001
or newer A7970Y0A030G0002
bizhub C224e, C284e, C364e, G20C8 or A5C10Y0A030G1901
C454e, C554e, newer
bizhub C654e, C754e G20C8 or A2X00Y0A030G1901
newer
bizhub 224e, 284e, 364e, 454e, G20C8 or A61F0Y0A030G0001
554e newer
bizhub 654e, 754e G20C8 or A55V0Y0A030G0001
newer
bizhub C458, C558, C658, 758, G00G3 A7950Y0A030G0001
958
or newer
bizhub 758, 808, 958 , C458, G00G3 A7950Y0A030G00
C558, C658 01_KeyboardEmu.exe
or newer
bizhub PRO 958
bizhub C224, C284, C364, C454, GB1M0 A5C10Y0A030G1901
C554
or newer
(with version up firmware for MIF
devices)
bizhub C654, C754 GB1M0 A2X00Y0A030G1901
(with version up firmware for MIF or newer
devices)

SSD Knowledge Base
Page 332 of 611
Keyboard Wedge Supported Models (cont.)
Note: For the bizhub 4e series, software switch 135 set to Hex 0x04 to enable this function.
The following models support External Keyboard and Keyboard Wedge at the same time
with firmware version G00G3:
Model Firmware
bizhub C258/C308/C368 G00G3
bizhub C458/C558/C658 G00G3
bizhub C227/C287 G00G3
bizhub 227/287/367 G00G3
bizhub 758/808/958 G00G3

The following Card Readers are supported:
AU205H (Omnikey 5427 CK)
RF Ideas RDR80581AKU
MAGTEK® 21073145 Dynamag Card Reader
MS146_IUCB00SG Unicode Barcode Slot Reader
Notes:
1. These Card Readers support Keyboard Emulation.
2. The following A4 devices are not supported
bizhub C3350 /C3850/C3850FS
bizhub 4050/4750
3. The latest version of firmware, system software or drivers is available via One Stop Product Support.
Attachments
Keyboard Wedge supported modelsv2.pdf (448.00 KB)
SSD Knowledge Base
Page 333 of 611
Keyboard Wedge Supported Models (cont.)
SSD Knowledge Base
Page 334 of 611
Return to Contents
How To
ID: KBA01402093
Updated: 6/13/2016 9:18:45 AM
Question
Answer
Required firmware versions
bizhub 654e/ 754e/ C654e/ C754e with firmware G20‐H2 or newer
bizhub C554e/C454e/C364e/C284e/C224e with firmware G20‐J6 or newer
bizhub 554e/454e/364e/284e/224e with firmware G20‐J6 or newer

Softswith settings:
Switch No.: 25
HEX Assignment: 60 ‐> Function Version7 normally GXX‐J5/ GXX‐J6
HEX Assignment: 50 ‐> Function Version6 normally GXX‐G9/ GXX‐H2

Mobile Device:
iPad iOS4.2 or higher supports AirPrint
iPhone 3GS or later
iPod touch 3rd generation or later

Macintosh®
Mac OS X Lion 10.7 or later

Requirements:
AirPrint, printing via a wireless LAN (Wi‐Fi) directly to an AirPrint compatible printer.
AirPrint does not require a printer‐specific driver to be installed.
You do not have to setup a driver or cables.
You can print Safari, iBooks, Mail or Photos
SSD Knowledge Base
Page 335 of 611
How to Setup and use AirPrint (cont.)
The mobile device does need to be on the same Wi‐Fi Network as the MFP.
AirPrint is automatically enabled once firmware version G20‐H2 or higher is installed.
Mobile Device and MFP needs to be on the same Network Segment.

Notes:
1. Please see attachment for details. To view the PDF, you may need to download a free copy of
Adobe Reader®.
2. The firmware is available for download via One Stop Product Support.
Attachments
How to setup AirPrint4.pdf (3.50 MB)
SSD Knowledge Base
Page 336 of 611
FS534, paper sizes not supported for exiting to the main tray.
Return to Contents
Reference
ID: KBA00034807
Updated: 12/1/2017 1:06:49 PM
754,bizhub C224e,bizhub C284,bizhub C364,bizhub C364e,bizhub C454,bizhub C554,bizhub
C2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC5580N
Reference
The following paper sizes are not supported for exiting to the main tray of the finisher.
A6
B6
Postcard
4x6 Postcard
Envelope Com10
Envelope DL
Monarch
Envelope C6
Envelope Yougata3
Envelope Yougata4
Envelope Nagagata3
Envelope Nagagata4
A4 Tab
8 1/2 x 11 Tab
Note: The print driver refers to the main tray as Tray 2 under the Finishing tab Output Tray selection.
SSD Knowledge Base
Page 337 of 611
Tray 3 can’t be used, LCT is currently not available
Return to Contents
Problem Solution
ID: KBA00035010
Updated: 12/8/2017 10:56:45 AM
C364e,bizhub C454,bizhub C454e,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub
Problem
PROBLEM: Tray 3 can’t be used, LCT is currently not available.
Solution
CAUSE: Unit isolation has been set.
SOLUTION: Perform the following procedure:
1. Enter service mode.
2. Select System 1.
3. Select Problem Isolation.
4. Ensure if any associated peripheral has been isolated.
Some of the choices are as follows: Tray 1, 2, 3, 4, LCT, Manual, Trifold, Post Insert, Z fold, Punch,
Staple, Scanner, ADF, HDD.Problem Isolation is set when there is an issue with the specific device, and
a possible corrective action has to be taken in order for the Isolation to be reset.
SSD Knowledge Base
Page 338 of 611
FTP Scanning on a MAC OS X 10.13
Return to Contents
Reference
ID: KBA00035011
Updated: 12/7/2017 1:03:08 PM
Related Products:AccurioPress C2060,AccurioPress C2070,AccurioPress C6085,AccurioPress
C6100,AccurioPrint C2060L,bizhub 215,bizhub 222,bizhub 223,bizhub 224e,bizhub 227,bizhub
367,bizhub 368,bizhub 421,bizhub 423,bizhub 454e,bizhub 458,bizhub 458e,bizhub 501,bizhub
552,bizhub 554e,bizhub 558,bizhub 558e,bizhub 601,bizhub 652,bizhub 654,bizhub 654e,bizhub
658,bizhub 658e,bizhub 751,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C203,bizhub
C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C451,bizhub C452,bizhub C454,bizhub
C454e,bizhub C458,bizhub C550,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub
C754e,bizhub PRESS 1052,bizhub PRESS 1250,bizhub PRESS C1060,bizhub PRESS C1070,bizhub
PRESS C1085,bizhub PRESS C1100,bizhub PRESS C6000,bizhub PRESS C7000,bizhub PRESS
C8000,bizhub PRO 1051,bizhub PRO 1100,bizhub PRO 1200,bizhub PRO C1060L,IC306/Fiery Pro80 70
60CKM,IC306/Fiery Pro80 80CKM,IC306_64bit/Fiery Pro80 7060CKM,IC306_64bit/Fiery Pro80 80C
KM,IC306_Win7/Fiery Pro80 7060CKM,IC306_Win7/Fiery Pro80 80CKM,IC308(10085)/Fiery CS IC
308,IC308(10085)/Fiery CS IC308 v2.0,IC308(7060)/Fiery CS IC308,IC308(7060)/Fiery CS IC308
v2.0,IC310(10085)/Fiery CS IC310,IC310(10085)/Fiery CS IC310 v2.0,IC313(10085)/Fiery CS IC313
v1.1,IC313(10085)/Fiery CS IC313 v1.2,IC313(7060)/Fiery CS IC313 v1.1,IC313(7060)/Fiery CS IC
313v 1.0,IC315(10085)/Fiery CS IC315 v1.0,IC315(10085)/Fiery CS IC315 v1.2,IC3600,IC406,IC
408,IC409,IC412,IC413/Fiery E100 7060CKM,IC413_Win7/Fiery E100 7060CKM,IC414,IC415(70
60)/Fiery ES IC415,IC416,IC417(7060)/Fiery ES IC417 v1.2,IC417(7060)/Fiery ES IC417v 1.0,IC
601,IC602A(7060),IC602B(70P version),IC602C(10085),IC603A,IC603B,IC604,MFX3680N,MFX
4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2828,MFXC2860,MFXC2880,MFX
C5580N,MFXC5590
Reference
Apple has removed the ftp protocol from Mac OS X 10.13, and it can't be added using the command line
such as previous versions would allow. This is a Apple limitation on this new OS X. Scan to SMB is
supported on MAC OS X 10.13.
SSD Knowledge Base
Page 339 of 611
Google Cloud Printing
Return to Contents
Reference
ID: KBA00033218
Updated: 12/11/2017 3:43:31 PM
C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFX
C4580N,MFXC5580N,MFXC5590
Reference
The attached document will guide you on how to setup Lantronix® xPrintServer® Cloud Print Edition.
Currently we support Google Cloud Printing with the use of Lantronix® xPrintServer® Cloud Print Edition
only.
Item # XPS1002CP01S
ChromeBooks are to use Lantronix® xPrintServer® Cloud Print Edition.
If you or your customers are looking at this web page:http://www.biz.konicaminolta.com/solutions/g
cloudprint/index.html
attached instructions: gcloudprint_Setup_Application_User_Guide.pdf
This is NOT available in the US yet.
Keep in mind, the website is hosted by Konica Minolta Japan and not Marketing here in the US. Japan
posted a small note on their page for us as seen below:
Required software
"Google Cloud Print™ Setup" *2 (IWS App)
*1 A3 colour/B/W MFPs: UK204 upgrade kit (expansion memory) is required.
A4 colour MFPs: 1GB of additional memory is required.
*2 To get the “Google Cloud Print Setup”, please ask your Konica Minolta service provider.
The "Google Cloud Print Setup" may not be supported depends on the region.
We in the US market do not support this feature yet. This will be a bizhub MarketPlace App.Marketing
will post a bulletin when we do support it. This is not happening any time soon.When we do support it,
some minimum requirements would be: firmware, Function level 7, LK101v3 and UK204. In the
meantime the customer can use the Lantronix® xPrintServer® Cloud Print Edition.
Marketing has released on June 30, 2015, Bulletin 15GB034, Connector for Google Drive™ and
Connector for Gmail™, these are for the bizhub MarketPlace.
1. bizhub MarketPlace Connector for Google Drive™ Provides a simple way to upload/store files in
Google Drive™ as well as browse, preview and print \Google Drive™ documents.
2. bizhub MarketPlace Connector for Gmail™ Allows users to connect to Gmail™ to send, view and
SSD Knowledge Base
Page 340 of 611
Google Cloud Printing (cont.)
print emails directly from the MFP.
Attachments
14GB092.pdf (254.60 KB)
xPrintserver_KM_CP_workbook.pdf (2.40 MB)
Cloud+Printing.pdf (2.50 MB)
SSD Knowledge Base
Page 341 of 611
TX result report doesn't include fax image
Return to Contents
Reference
ID: KBA00035502
Updated: 1/15/2018 2:10:05 PM
454e,bizhub 458,bizhub 554e,bizhub 654,bizhub 654e,bizhub 658,bizhub 754,bizhub 754e,bizhub
808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3350,bizhub C3351,bizhub C364,bizhub C364e,bizhub C368,bizhub
C3850,bizhub C3850FS,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C558,bizhub
C3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5590
Reference
After sending a successful fax the TX result report doesn't include the image of the fax even when
fax result from Service mode> Fax> List Output set to Print With Image.
This is normal operation when customer is dialing the number off Hook this way is skipping the TX
memory capture causing the image not be printed on the TX result report.
The only way to have the image printed on the TX result report by sending the fax using direct
input on hook or to a destination fax number stored in the address book.
SSD Knowledge Base
Page 342 of 611
Skewing out of tray one only.
Return to Contents
Problem Solution
ID: KBA00035521
Updated: 1/29/2018 5:56:44 PM
Problem
Skews out of tray 1 only
Solution
CAUSE: Damaged or worn Guide Plate B
SOLUTION: Replace Guide Plate B. P/N:A161710300
SSD Knowledge Base
Page 343 of 611
Jam in Exit Unit when Duplexing
Return to Contents
Problem Solution
ID: KBA00035526
Updated: 1/30/2018 6:48:45 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub C224e,bizhub C284e,bizhub
C2590,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N
Problem
Jam in Exit unit when duplexing
Solution
Cause: Guide Part Lower and Guide Lever has been changed
Solution: Install the following parts
Guide Part Lower A161890205
Guide Lever A5C1890401
For serial number cut in please see attached document
SSD Knowledge Base
Page 344 of 611
Jam in Exit Unit when Duplexing (cont.)
Attachments
10666.pdf (275.50 KB)
SSD Knowledge Base
Page 345 of 611
Are you able to copy in color on transparency?
Return to Contents
Reference
ID: KBA00035528
Updated: 5/24/2021 2:58:05 PM
C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C754e,MFXC2280,MFXC2590,MFXC3090,MFX
Reference
The answer is no. Based on the User's Guide, "Transparencies can only be printed in black. When the
color function is other than black and [Transparency] is selected, check the displayed message, and
tap [Yes]." By answering YES, the user accepts the change to black. (Please refer to the attached pdf
"Transparency and Auto Color" for details. The machine doesn't copy in color on transparency's.
Attachments
Transparency_and_AutoColor.pdf (111.70 KB)
SSD Knowledge Base
Page 346 of 611
The reserve job function is not available when a key counter or Vendor 2 mode is enabled.
Return to Contents
Problem Solution
ID: KBA00802240
Updated: 2/1/2018 10:41:50 AM
367,bizhub 368,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
C284e,bizhub C287,bizhub C308,bizhub C353,bizhub C364,bizhub C364e,bizhub C368,bizhub
C754e,bizhub C759,eCopy,eCopy Integrated,Equitrac,Equitrac Integrated,MFX3680N,MFX
C3035,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5580N,MFX
C5590
Problem
Users cannot start copy jobs while a print job is printing. The key counter does not allow the use of the
reserve function.
Solution
CAUSE: Incorrect setting.

SOLUTION: To enable the reserve job function when a key counter is installed, perform the following:
1. Enter the Service mode.
2. Press Stop9 to enter the Billing setting mode
3. Select Management Function Choice
4. Select Key Counter Only
5. Set the Next Job Reservation to "License."
6. Exit the Service mode.

SSD Knowledge Base
Page 347 of 611
Initial Operation During the MFP Start Up
Return to Contents
Reference
ID: KBA00035556
Updated: 2/9/2018 10:02:24 AM
368,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub
654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFXC2260,MFX
Reference
Initial Operation During the MFP Start Up sequence. Please refer to the attached documentation for
further details. To view the PDF, you may need to download a free copy of Adobe Reader®.
Attachments
The_Initial_Operation_during_MFP_start_Up.pdf (375.30 KB)
SSD Knowledge Base
Page 348 of 611
How to disable the "Change Settings or Finish" message.
Return to Contents
How To
ID: KBA00031583
Updated: 4/28/2017 3:30:51 PM
368,bizhub 454e,bizhub 554e,bizhub 654e,bizhub 658,bizhub 754e,bizhub 808,bizhub 958,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX
3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2260,MFXC2280,MFXC2280,MFXC2280N,MFX
C2280N,MFXC2590,MFXC2590,MFXC2860,MFXC2880,MFXC2880,MFXC2880N,MFXC2880N,MFX
C3090,MFXC3090,MFXC3680,MFXC3680,MFXC3680N,MFXC3680N,MFXC3690,MFXC3690,MFX
C4580N,MFXC4580N,MFXC4590,MFXC4590,MFXC5580N,MFXC5580N,MFXC5590,MFXC5590
Question
How to disable the "Change Settings or Finish" choices, when copying or scanning off the platen glass.
Answer
Set the Original Glass Separate Scan to "No". Refer to the image below.
SSD Knowledge Base
Page 349 of 611
How to disable the "Change Settings or Finish" message. (cont.)

SSD Knowledge Base
Page 350 of 611
FS534/FS534SD/FS535, C1105 or C1144
Return to Contents
Known Error
ID: KBA01301558
Updated: 6/13/2016 2:52:49 PM
554e,bizhub 654,bizhub 654,bizhub 654,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 754,bizhub
754,bizhub 754,bizhub 754e,bizhub 754e,bizhub 754e,bizhub C224,bizhub C224,bizhub C224,bizhub
C224e,bizhub C224e,bizhub C224e,bizhub C284,bizhub C284,bizhub C284,bizhub C284e,bizhub
C284e,bizhub C284e,bizhub C364,bizhub C364,bizhub C364,bizhub C364e,bizhub C364e,bizhub
C364e,bizhub C454,bizhub C454,bizhub C454,bizhub C454e,bizhub C454e,bizhub C454e,bizhub
C554,bizhub C554,bizhub C554,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C654,bizhub
Error
C1105,C1144
Root Cause
FS534/FS534SD/FS535, C1144 error code. C1105 and jam code 7221 may also be indicated.
Workaround/Fix
PROBABLE CAUSES:
1. Incorrect encoder disk was installed in production; disk is thicker than original
specification. (FS534/FS534SD only)
Please install the correct encoder disk (p/n A3EPPP7402). The encoder disk (Detecting Plate) can be
ordered FreeOfCharge (FOC).
Notes:
a. FOC PART(S) ORDERING PROCEDURE (U.S. market only):
FreeofCharge (FOC) part(s) can be ordered via the online SSD Technical Solution Claims order form
which is accessible in MyKonicaMinolta.com g Service g Warranty, Repair & Special Programs g
Warranty Services & Technical/FOC Programs g Technical (FOC) & Special Programs. Click on
SSD Technical Solution Claims, then click on * SSD Solution: Select and look for solution ID 10511.
Upon receipt and verification of the online claim information, KMBS Logistics Operations will process a
FreeofCharge parts order. All parts will be shipped via UPS Ground Service. KMBS will ship all parts at
nocharge; no invoice will be generated. Questions related to an FOC parts claims may be directed to
KMBS Logistics Operations by calling 2019345339.
IMPORTANT REMINDER : A ticket must be opened with the CSC to order the encoder disk free of
charge.
b. Please refer to attached encoder replacement procedure.
c. Effective Serial Number cutin for finishers having the correct part.
FS534: A3EPWY1103642 and onwards
FS534SD: A3EPWYA007280 and onwards
SSD Knowledge Base
Page 351 of 611
FS534/FS534SD/FS535, C1105 or C1144 (cont.)

2. Preeject home sensor (PS21) or Preeject away sensor (PS22) did not sense paper after
the preeject drive motor (M9) was turned ON. A door interlock may not be activated or there
may be a poor connection for sensor(s) or motor. (FS534/FS534SD only)
Remove any jammed paper in the finisher and cycle power to the main body. Attempt to run
copies/prints. If the error code persists, please check that all interlocks are made (covers/doors closed)
and ensure connectors for PS21, PS22 and M9 are securely seated.

3. Detection Plate (p/n A3EPPP7402) is broken. (FS534/FS534SD only)
Replace the Detection Plate (p/n A3EPPP7402). Reference the diagram below for the location.

4. Stacker plate drive motor (M17) wiring is reversed polarity. (FS535 only)
Resolder wiring to correct polarity; red wire to the contact with the red dot on the motor (M17). If
necessary, replace M17 (p/n A2Y1R70300).

5. FS534 Paper Exit Section Lever catches in the bracket and does not return to home
position.
Replace the Lever with a modified one (p/n A3EPPP8202).
Note: Lever has been updated on finishers with serial number A3EPWY1050165 and higher.

6. Frame (p/n A3EPPP7N03) in the Paper exit section is interfering with the gripper. (FS534)
There are numerous modifications to prevent this issue from occurring. Please refer to attached Parts
Bulletin #8728 and #8729 for the part numbers and part locations. To view a PDF, you may need to
download a free copy of Adobe Reader®.
7. Paper Alignment Guides in the exit tray are not aligned properly.
Perform the Paper Alignment Guides W. Adj. as outlined in the steps below.
a. Access the Service Mode.
b. Select Finisher.
c. Select FSFN Adjustment.
d. Select Paper Alignment Guides W. Adj.
e. Adjust the value using the [+] or [] key (setting range is 10.0mm to +10.0mm).
f. Press OK twice.
g. Press Exit on the Service Mode screen.
:
Attachments
8729.pdf (211.00 KB)
Encoder_replacement_procedure_FS534.pdf (499.70 KB)
8728.pdf (158.60 KB)
SSD Knowledge Base
Page 352 of 611
FS534/FS534SD/FS535, C1105 or C1144 (cont.)
SSD Knowledge Base
Page 353 of 611
How to change the default screen to appear after reset.
Return to Contents
How To
ID: KBA00801929
Updated: 2/27/2018 9:40:40 AM
C654e,bizhub C658,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFX
C2280N,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFXC3035,MFXC3090,MFXC3680,MFX
Question
How to program the User Box, Scan/Fax, or Copy, screen as the default after system auto reset is
completed.
Answer
To program the User Box, Scan/Fax, or Copy, screen as the default after system auto reset is
completed, perform the following:
1. Press the Utility/Counter key.
2. Touch [3 Administrator Settings] on the touchscreen.
3. Enter the Administrator password (default password is 12345678).
4. Touch [OK] on the touchscreen.
5. Touch [1 System Settings] on the touchscreen.
6. Touch [9 Reset Settings] on the touchscreen.
7. Touch [1 System Auto Reset] on the touchscreen.
8. Touch [User Box], [Scan/Fax], or [Copy] under the Priority Mode selection heading as desired by the
customer.
9. Touch [OK] on the touchscreen.
10. Press the Reset key.
11. Power the machine OFF/ON to lock the programmed settings in as the default start up
configuration.
SPECIAL NOTE: Solution contribution by Ted Young, Production Print/SSD
SSD Knowledge Base
Page 354 of 611
How to change the default screen to appear after reset. (cont.)
SSD Knowledge Base
Page 355 of 611
Return to Contents
Problem Solution
ID: KBA00035758
Updated: 9/19/2018 9:46:35 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub
C287,bizhub C308,bizhub C3351,bizhub C364e,bizhub C368,bizhub C3851FS,bizhub C454e,bizhub
C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub
C5580N,MFXC5590
Problem
Solution
CAUSE: SQL Services not started
SOLUTION: Start SQL Services. Please refer to the steps below.
1. Start the "RUN' prompt
2. Enter "SERVICES.MSC"
3. Scroll down and locate "SQL Server (SQLEXPRESS)
4. RightClick and select "start"
SSD Knowledge Base
Page 356 of 611
(Authentication) An error occurred when connecting to the print server
Return to Contents
Problem Solution
ID: KBA00035759
Updated: 9/18/2018 10:13:16 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub 367,bizhub 368,bizhub
368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub
808,bizhub 958,bizhub C224e,bizhub C227,bizhub C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C3851FS,bizhub
C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,MFX
3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC4580N,MFX
Problem
(Authentication) An error occurred when connecting to the print server.
Solution
CAUSE: IP address is entered in the Server Address field.
SOLUTION: Perform the following.
1. When using Equitrac (DRS), the AutoStore Server Address is blank. Please refer to illustration below.
SSD Knowledge Base
Page 357 of 611
(Authentication) An error occurred when connecting to the print server (cont.)
2. If you are using AutoStore or Output Manager you enter the IP Address of the Server in that location.
3. Restart the services after you edit the changes.
SSD Knowledge Base
Page 358 of 611
Jam codes 2001, 2002, 2021, 2022 or 9901 when feeding from Paper Feed Cabinet
Return to Contents
Problem Solution
ID: KBA01400410
Updated: 3/12/2018 10:31:01 AM
554e,bizhub C224,bizhub C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub C224e,bizhub
C284,bizhub C284,bizhub C284,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C364,bizhub
C364,bizhub C364,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C454,bizhub C454,bizhub
C454,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C554,bizhub C554,bizhub C554,bizhub
Problem
Jam codes 2001, 2002, 2021, 2022 or 9901 accompanied by an abnormal noise when feeding from
PC110/PC210/PC410.
Solution
CAUSE: Intermittent failure of oneway spring clutch in the paper takeup/transport section. The "hook
part" of the spring disengages from the "slit" in the guide.

SOLUTION: Insert a washer (p/n A108213800) to prevent excess movement between spring and guide
portion of clutch.

SSD Knowledge Base
Page 359 of 611
Jam codes 2001, 2002, 2021, 2022 or 9901 when feeding from Paper Feed Cabinet (cont.)

Note: The washer has been added in production starting with the serial number cutins listed below.
PC110 A2XMWY1105005 and onward
PC210 A2XMWY2123583 and onward
PC410 A2XM013110346 and onward
SSD Knowledge Base
Page 360 of 611
FS533, jam code 7221.
Return to Contents
Known Error
ID: KBA01400127
Updated: 11/5/2015 8:36:14 AM
454e,bizhub 554e,bizhub 554e,bizhub C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub
C364e,bizhub C454,bizhub C454,bizhub C454e,bizhub C454e,bizhub C554,bizhub C554e,bizhub
C554e,bizhub C654,bizhub C754,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFX
Error
jam code 7221
Root Cause
FS533/FS534, jam code 7221.
Workaround/Fix
CAUSE: Possibly a failed sensor, motor or Finsher Control Board (FSCB). Additionally, firmware may
require updating.

SOLUTION: Before troubleshooting any components, ensure that any firmware requiring an update is
installed.
version GC970 or GD970 (for Web Browser support) is installed on the bizhub
C754/C654/C554/C454/C364/C284/C224
version GC209 or GD209 (for Web Browser support) is installed on the bizhub
554e/454e/364e/284e/224e
1. Check Paper surface detect sensor/1 (PS102) at FSCB CN102 and replace if necessary. (p/n
A2YUPPT800)
2. Verify Paper exit motor (M102) operation at FSCB CN109 and replace if necessary. (p/n
A2YUPPW400)
3. If jamming still occurs, check if CP102 is OPEN on the FSCB. If so, replace the board (p/n
A2YUPPH901).
Note: Prior to installing the firmware please refer to attached Program Release Information. To view a
SSD Knowledge Base
Page 361 of 611
LDAP Advance search
Return to Contents
Problem Solution
ID: KBA00036304
Updated: 4/16/2018 1:59:43 PM
368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub
654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub
C364e,bizhub C368,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2590,MFXC2860,MFX
C5580N,MFXC5590
Problem
LDAP Advance search does retrieve names when using "Start With" search attribute.
Solution
CAUSE: Dipswitch 487 is set to 0 (disable)
SOLUTION: Set dipswitch 487 to 1 (enable) to allow search option "Starts With" when using LDAP
Advance search features.
SSD Knowledge Base
Page 362 of 611
AU205H, (OMNIKEY 5427CK) with Keyboard Wedge LDD beeps with card swipe but does not perform authentication
Return to Contents
Problem Solution
ID: KBA00036307
Updated: 4/23/2018 3:43:21 PM
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C368,bizhub C3851FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub
Problem
AU205H (OMNIKEY 5427CK) with Keyboard Wedge LDD beeps with card swipe but does not perform
authentication.
Solution
PROBABLE CAUSES:
1. AU205H (OMNIKEY 5427CK) is not set in Authentication Device 2.
To set the AU205H (OMNIKEY 5427CK) under Authentication Device 2, perform the following.
a. Access the Service Mode Stop 00, Stop 01
b. Press Stop 9
c. Select Authentication Device 2 Settings
d. Select the correct card type
e. Power the MFP OFF/ON
Note: For the bizhub 4e series Authentication Device 2 is located under the Management Function
setting.
2. The configuration of the AU205H (OMNIKEY 5427CK) for the Card Type does not have the
[Enter] [Pause 10] entered into the Post Stroke field.
Enter the Card Type in the Post Stroke field.
3. Keyboard Wedge LDD is not set for the AU205H (OMNIKEY 5427CK). (For the bizhub
7/8/8e/9 series ONLY)
To set the the Keyboard Wedge LDD for the AU205H (OMNIKEY 5427CK), perform the following.
a. Use the KeyEmuConfigurationTool_V1.0.00000 to select the downloaded Loadable Device Driver
(LDD)
b. Enter Vendor ID 076B and Product ID 5428
c. Export the newly configured LDD
d. Remove the current LDD prior to installing the newly configured LDD5. Ensure that the LDD is the
correct one based on the Function Version of the MFP.
Example: Some models like the bizhub C3851 have Loadable Device Drivers for Function Version 3.4
or below and Function Version 4.0 or higher.
Attachments
SSD Knowledge Base
Page 363 of 611
AU205H, (OMNIKEY 5427CK) with Keyboard Wedge LDD beeps with card swipe but does not perform authentication (cont.)
KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)
Keyboard Wedge supported models.pdf (201.80 KB)
KM Support Card Reader VendorProduct IDs.JPG (1,882.70 KB)
SSD Knowledge Base
Page 364 of 611
RF Ideas RDR80581AKU with Keyboard Wedge LDD beeps with card swipe but does not perform authentication
Return to Contents
Problem Solution
ID: KBA00036311
Updated: 4/23/2018 3:14:04 PM
Problem
RF Ideas RDR80581AKU with Keyboard Wedge Loadable Device Driver (LDD) beeps with card swipe,
however does not perform authentication.
Solution
PROBABLE CAUSES:
1. RF Ideas RDR80581AKU is not set in Authentication Device 2.
To set the RF Ideas RDR80581AKU under Authentication Device 2, perform the following.
a. Access the Service Mode Stop 00, Stop 01
b. Press Stop 9
c. Select Authentication Device 2 Settings
d. Select the correct card type
Note: For the bizhub 4e series Authentication Device 2 is located under the Management Function
setting.
2. Keyboard Wedge LDD is not set for the RF Ideas 80581AKU. (For the bizhub 7/8/8e/9 series
ONLY)
To set the the Keyboard Wedge LDD for the RF Ideas 80581AKU, perform the following.
a. Use the KeyEmuConfigurationTool_V1.0.00000 to select the downloaded Loadable Device Driver
(LDD)
b. Enter Vendor ID 0C27 and Product ID 3BFA
c. Export the newly configured LDD
d. Remove the current LDD prior to installing the newly configured LDD5. Ensure that the LDD is the
correct one based on the Function Version of the MFP.
Example: Some models like the bizhub C3851 have Loadable Device Drivers for Function Version 3.4
or below and Function Version 4.0 or higher.
Attachments
KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)
Keyboard Wedge supported models.pdf (201.80 KB)
SSD Knowledge Base
Page 365 of 611
RF Ideas RDR80581AKU with Keyboard Wedge LDD beeps with card swipe but does not perform authentication (cont.)
KM Support Card Reader VendorProduct IDs.JPG (1,882.70 KB)
SSD Knowledge Base
Page 366 of 611
Panel does not close on embedded application after key counter is removed
Return to Contents
Problem Solution
ID: KBA00036622
Updated: 5/9/2019 1:46:41 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX
C2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5590
Problem
Panel does not close on embedded application after key counter is removed.
Note: When the MFP is in Key Counter mode and an embedded application is installed, the application
is not being monitored, therefore the panel will reset when the Auto RESET timer is reached.
Solution
CAUSE: Key Counter mode, does not monitor Scanning. It only monitors Copy and Print.
Note: Only Vendor 2 interface monitors Scanning.
SOLUTION: Set MFP to Key Counter IF Vender mode.This will allow the vendor interface to monitor
scanning and close the panel when the application is displayed after key counter circuit is opened.
Refer to the following settings for KeyCounter IF mode.
1. KeyCounter IF vender mode.
Enable switch 39 bit 3
Enable switch 35 bit 4
2. Reset OpenAPI port to allow.
Administrator mode> System Connection > OpenAPI port=Allow
Note: If the MFP presents a Password prompt when the Key Counter is inserted or circuit is closed,
then set soft switch 130 bit 1 to enable to prevent the password prompt from being displayed.
SSD Knowledge Base
Page 367 of 611
The Japanese Language appears on the display of a new, unboxed, MFP
Return to Contents
Problem Solution
ID: KBA00031522
Updated: 4/26/2017 10:04:40 AM
368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658,bizhub
C754e,MFX3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2260,MFXC2280,MFXC2280,MFX
C2280N,MFXC2280N,MFXC2590,MFXC2590,MFXC2880,MFXC2880N,MFXC2880N,MFXC3090,MFX
C3090,MFXC3680,MFXC3680,MFXC3680N,MFXC3690,MFXC3690,MFXC4580N,MFXC4580N,MFX
C4590,MFXC4590,MFXC5580N,MFXC5580N,MFXC5590,MFXC5590
Problem
The Japanese Language appears on the display of a new, unboxed, MFP.
Solution
CAUSE: Firmware needs to be reinstalled.
SOLUTION: Determine the current firmware version installed on the MFP. by going to the Main Menu
> Utility > Device Info > page #2. To download F/W, go to the One Stop page at My Konica Minolta.
Download the latest or appropriate base F/W. Once downloaded, please install the firmware by using
the correct USB port listed below.
On the.4 & Eseries MFP's, please use the service port located on the right side cover of the
MFP towards the back.
On the 7series MFP's, please use the USB front port located on the right side just below the
operation panel.
On the 8series MFP's, please use the USB port located on the right side just below the operation
panel.
On the 8series, install the USB stick directly into the port labelled "Front USB" at the MFPB. Please
remember to reinstall the original USB cable connector that was removed previously from the "Front
USB" if using this port for flashing firmware.
1. At the "Firmware Update" screen, press the "Language Select". Please see the illustration below.
SSD Knowledge Base
Page 368 of 611
The Japanese Language appears on the display of a new, unboxed, MFP (cont.)
2. Deselect all darkened language options; all the languages should be clear and not selected. Please
select "Fix" and "OK". Refer to the illustration below.
3. The Language screen now should appear as shown below.
SSD Knowledge Base
Page 369 of 611
The Japanese Language appears on the display of a new, unboxed, MFP (cont.)
4. Back at the main F/W screen, please select and confirm that the correct Machine and Type are
listed. The information can be found in the latest Service Manual. Now firmware can be loaded. Once
completed, return to the main screen and verify if the correct language is displayed.
SSD Knowledge Base
Page 370 of 611
Supported USB drives
Return to Contents
Reference
ID: KBA00036824
Updated: 5/9/2018 11:23:04 AM
654e,bizhub 754,bizhub 754e,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub
Reference
Attached is a list of currently supported USB drives. To view the PDF, you may need to download a free
copy of Adobe Reader®.

Attachments
Approved USB Drives.pdf (127.20 KB)
SSD Knowledge Base
Page 371 of 611
OpenAPI application screen does not close when removing Key Counter
Return to Contents
Problem Solution
ID: KBA00036910
Updated: 5/21/2018 10:17:59 AM
C284e,bizhub C287,bizhub C308,bizhub C364e,bizhub C368,bizhub C3851FS,bizhub C454e,bizhub
C458,bizhub C554e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFX
C2260,MFXC2280,MFXC2280N,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFX
C3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5580N
Problem
OpenAPI application screen does not close when removing Key Counter.
Solution
CAUSE: Scan application is not monitored in Key Counter mode.
SOLUTION: Enable KeyCounter IF mode by performing the following.
1. Access Service Mode
2. Select Counter
3. Press Stop 00, Stop 01
4. Select System 2
5. Select Software Switch Setting
6. Set Switch No. to 39
7. Set Bit Assignment 3 to 1
8. Press Fix
10. Set Bit Assignment 4 to 1
11. Press Fix
12. Press END
13. Press Exit
14. Select Utility
16. Enter 12345678 twice
17. Select System Connection
18. Select OpenAPI
19. Set Access Setting to Allow
20. Press Close 3 times to exit Administrator Mode.
SSD Knowledge Base
Page 372 of 611
Return to Contents
Reference
ID: KBA00033223
Updated: 5/18/2018 4:29:58 PM
Related Products:AccurioPress C2060,AccurioPress C2070,AccurioPress C2070P,AccurioPrint
C2060L,bizhub 223,bizhub 224e,bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub 308,bizhub
3320,bizhub 36,bizhub 363,bizhub 364e,bizhub 367,bizhub 368,bizhub 4000P,bizhub 4020,bizhub
4050,bizhub 40P,bizhub 42,bizhub 423,bizhub 454e,bizhub 458,bizhub 4700P,bizhub 4750,bizhub
552,bizhub 554e,bizhub 558,bizhub 652,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub
808,bizhub 958,bizhub C20,bizhub C203,bizhub C20P,bizhub C220,bizhub C224,bizhub C224e,bizhub
C227,bizhub C25,bizhub C253,bizhub C258,bizhub C280,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub C3351,bizhub C35,bizhub
C353,bizhub C35P,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850FS,bizhub
C3851FS,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub C552,bizhub C552DS,bizhub
C658,bizhub C754,bizhub PRESS C1060,bizhub PRESS C1070,bizhub PRO 1100,bizhub PRO 951,bizhub
PRO C1060L,magicolor 4750DN,magicolor 4750EN,MFX3680N,MFX4580N,MFXC2260,MFX
C2280,MFXC2280N,MFXC2590,MFXC2828,MFXC2860,MFXC2880,MFXC2880N,MFXC3035,MFX
Reference
Konica Minolta Mobile Print is an app that allows you to connect your iOS device to a Konica Minolta MFP; the app integrates with the OS
to enable troublefree printing and importing scanned data. Konica Minolta Mobile Print is an application that allows you to easily connect
to KONICA MINOLTA printing devices from your Android device using WiFi. It enables you to print documents and images as well as
import scanned data.
* Konica Minolta Mobile Print is a successor application to the PageScope Mobile.
Print Function:Prints images you have selected in the Photo Album function of the app via a connected MFP.

Opens any file stored in an integrated app from the Storage function and prints it via a connected MFP.

Prints emails and email attachments received when your email address is set up in the Konica Minolta Mobile Print app.

Supports Authentication and Secure Print to provide you with a more Secure printing environment.
You can print directly from your cloud storage, browser and camera app with the OS integration function.
The Android Printing Framework* enables you to print your emails.
Authentication and Secure Print functions allow you to print sensitive documents securely.

*Android Printing Framework is a function implemented in Android OS 4.4 or higher.

Scan Function:
Stores images you scanned via a remotely operated MFP using the Konica Minolta Mobile Print app on your mobile device into any OS
integrated app (a cloud storage app, etc.).
Scans a document or photo via a connected MFP from the Konica Minolta Mobile Print app to your mobile device and stores it in an OS
integrated app (cloud storage app, etc.).
Bluetooth LE Function:
Bluetooth LE enables the following operations:
Registration of an MFP by touching
Print by touching
SSD Knowledge Base
Page 373 of 611
Konica Minolta Mobile Print v1.0 (cont.)
Scan by touching
Authentication by touching
NFC Functions:
The following functions can be executed using NFC.
Touch and print
Touch and scan
Touch and authenticate
Touch and register MFP
Konica Minolta Mobile Print released from App Store (iOS / Android has been released.
The Windows version is not released yet.
?iOS<https://itunes.apple.com/us/app/konicaminoltamobileprint/id1201610572?mt=8>
?Android<https://play.google.com/store/apps/details?id=com.konicaminolta.mobileprint&hl=en>
Install:
Download application program from Google Play
Download application program from itunes.
Supported Models:
Color:
bizhub C754e/C654e
bizhub C754/C654
bizhub C652DS/C552DS
bizhub C554e/C454e/C364e/C284e/C224e
bizhub C554/C454/C364/C284/C224
bizhub C287/C227
bizhub C281/C221/C221s
bizhub C3351/C3851/C3851FS
bizhub C3350/C3850/C3850FS
bizhub C3110/C3100P
bizhub C35P/C35/C25
bizhub C266/C226
bizhub C20/C20P
AccurioPress C6100 + IC604
AccurioPress C2070P + IC603
AccurioPrint C2060L + IC603
bizhub PRESS C1085+IC602
bizhub PRESS C1060+IC602
SSD Knowledge Base
Page 374 of 611
Konica Minolta Mobile Print v1.0 (cont.)
bizhub PRO C1060L+IC602
magicolor 4750EN/4750DN
Monochrome:
bizhub 958/808/758
bizhub 754e/654ebizhub 754/654
bizhub 652/602/552/502
bizhub 558/458/368/308
bizhub 554e/454e/364e/284e/224e
bizhub 367/287/227bizhub 423/363/283/223
bizhub 306/266
bizhub 4750/4050
bizhub 4700P/4000P
bizhub 4020/3320
bizhub 42/36bizhub 40P
bizhub PRO 1100
bizhub PRO 958
bizhub PRO 951
The following model are NOT supported by KMMP:.
?bizhub PRESS C6000+IC601
?bizhub PRO C6000L +IC601
*Available functions are different depending on the model and the FW version.
For more information, please refer to "Mobile Connection User's Guide".
Note: The products listed in this document are not available in some countries and regions.
Attachments
KM Mobile Print App guide.pdf (4.70 MB)
SSD Knowledge Base
Page 375 of 611
How to confirm the content in a log capture is correct?
Return to Contents
How To
ID: KBA00035540
Updated: 4/2/2018 9:55:56 AM
458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C659,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFX
Question
How do I confirm that the content in a Log gathered is correct?
Answer
With this Log Analysis Tool you can confirm that the gathered log is valid. Please see attached
document and Tool
Attachments
Log Analysis Tool_v2.xls (754.00 KB)
Log Analysis Tool_v2_EN.pdf (415.70 KB)
SSD Knowledge Base
Page 376 of 611
Return to Contents
How To
ID: KBA00035539
Updated: 7/16/2018 12:16:25 PM
Related Products:,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub 458,bizhub
458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub
C754e,bizhub C759,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2590,MFXC2880,MFX
C2880N,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Question
How do I gather a log properly for a machine?
Answer
This tool is a support interface to make the procedure to get a log acquisition simpler and easier for
anyone. By the occurrence of any trouble code like CE301 as a trigger, automatically any command
like “TroubleLogAll” is executed to perform the log acquisition.
See attached document and Tool.
Attachments
Log Acquisition Tool Manual.docx (746.30 KB)
Log_Acquisiton_Tool.zip (1,673.00 KB)
SSD Knowledge Base
Page 377 of 611
Self Diagnostic Function
Return to Contents
Reference
ID: KBA01400523
Updated: 10/12/2017 8:37:12 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 368,bizhub
454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub
Reference
The Self Diagnostic function conducts diagnosis for faulty memory and various boards in the main body
when a trouble code is generated or main body activation failure occurs. The area of concern will not
pass the diagnostic test (NG).

Prerequisites
Please install the latest firmware.

Procedure (using SERVICE MODE menu)
2. Touch these keys in this order: [State Confirmation] g [Selfdiagnostic] g [Check All].
3. Press the Start key to start the check procedure.
4. When the check procedure is completed, the results are shown on the screen. If any of the check
results are NG, take measures upon confirmation of the corruption details mentioned above and Next
action.
Note: Press the Stop key to interrupt the check sequence.

Procedure (using main power switch)
1. Open the front door.
2. Turn the main power switch ON while pressing the power key.After a short beep sound is made once,
release the power key and close the front door. Wait to display the self diagnosis (full check) screen.
3. After displaying the self diagnosis screen, press the start key. The self diagnosis (full check) is
started. The result of the diagnosis is displayed for every item. (OK/NG)
4. After finishing the diagnosis for all items, turn the main power switch OFF.
5. If there is an item displaying NG, investigate the NG item and take countermeasures.
Individual Diagnostic Checks

Check mode Check details Corruption details Next Action
DIMM R/W Check • Execute Read/Write Check • DIMM on the MFP board • Reseat DIMM.
for DIMM on the MFP • Corruption of CPU • Check the connectors on
board. the MFP board.
• Execute the same check
as [Rough Check] under
[Memory/HDD Adj.] ‐>
[Memory Check].
On Board Memory Check
SSD Knowledge Base
Page 378 of 611
Self Diagnostic Function (cont.)
R/W Check Execute Read/Write Check • Corruption of On Board Replace the MFP board.
for On Board Memory on Memory on the MFP board
the MFP board. • Corruption of battery
Pattern Check Execute Read Check for the • The pattern data for test Replace the MFP board.
pattern ready written in the cannot be read because the
area secured in On Board pattern data for test has
Memory on the MFP board been rewritten, or a contact
for Read. failure of the electrical parts
occurred.
• The correct information
cannot be read because the
data in the area for Read
has been modified due to
software failure, or a failure
of the electrical parts
occurred.
SSD Check
R/W Check Execute Read/Write for the • Connection failure of the • Reseat the SSD board.
SSD board SATAI/F • Replace the SSD board.
connector of the SSD board • Replace the MFP board.
• Corruption of SSD device
• Corruption of MFP board
Pattern Check Execute Read Check for the • The pattern data for test • Reseat the SSD board.
pattern ready written in the cannot be read because the • Replace the SSD board.
area secured in SSD. pattern data for test has
been rewritten, or a contact
failure of the electrical parts
occurred.
• The correct information
cannot be read because the
data in the area for Read
has been modified due to
software failure, or a failure
of the electrical parts
occurred.
HDD Check
R/W Check Execute Read/Write for • HDD cable failure • Check the HDD cable
HDD. • HDD failure connection.
• MFP board failure • Replace the HDD cable.
• Replace HDD.
• Replace the MFP board.
Self‐diagnostic Check whether the Evaluate OK if there is any Check the HDD cable
(I/F Check) communications between response returned from connection.
HDD and MFP are normal. HDD, and NG if there is no
response.
Self‐diagnostic Execute the buffer test and Retrieve the test log, and Replace HDD.
(Memory Check) the media test. display existence of error.
• Buffer test
Execute Read/Write Test
for the buffer memory of
HDD. Transfer the data by
DMA to check whether the
buffer
memory works normally.
• Media test
Execute Read/Write Test
for the disks of HDD. Check
whether the disks, motor,
and head works normally.
Use the reserved area for
the test.
Compress/Decompression Check
?MFP Board Execute the Corruption of the Replace the MFP board.
compression/extension compressed/ extended
test for the MFP board. circuits or memory of MFP.
DS Board Execute the Corruption of the • Remove and insert the DS
compression/extension compressed/ extended board.
test for the DS board. circuits or memory of MFP • Replace the DS board.
board.
SSD Knowledge Base
Page 379 of 611
Self Diagnostic Function (cont.)
Fiery I/F Board Execute the • Connection failure of the • Remove and insert the
compression/extension fiery I/F board connector. Fiery I/F board.
test for the Fiery I/F board. • Corruption of the • Replace the Fiery I/F
compressed/ extended board.
circuits or memory of Fiery
I/F board.
Memory Bus Check
?Input Image Bus Execute the input image • Connection failure of the • Check the connections.
Check (CCD) bus test for the MFP board. CCD I/F connector. • Replace the CCD cable.
• Corruption of the input • Replace the MFP board.
image circuit or image bus of
MFP board.
Input Image Bus Check Execute the input image • Connection failure of the • Check the connections.
(CIS) bus test for the DS board. DS board I/F connector. • Replace the DF cable.
• Corruption of the input • Replace the DS board.
image circuit or image bus of • Replace DF.
DS board.
Output Image Bus Execute the input image • Corruption of the input Replace the MFP board.
Check bus test for the MFP board. image circuit or image bus of
MFP board.
FAX Board Check • Execute the FAX board • Connection failure of the • Replace the FAX signal
test. cables connected to the FAX cable.
• Execute the data board. • Replace the FAX power
transmission sound test. • Failure of the FAX board. supply cable.
• Replace the FAX board.
• Replace the MFP board.
LAN check Execute the Ping test. • The network is faulty. • Correct the network of the
• Corruption of the LAN unit.
connector of the MFP board. • Replace the MFP board.
• Connection failure of the • Replace the LAN cable.
LAN cable due to breakage
of the claw.
USB check Execute the test to check • Connection failure of the • Replace the MFP board.
whether the USB board USB connector of the MFP • Replace each USB device
operates normally. board. (authentication device, etc.).
• Connection failure of the
USB device.

Note: For additional detail please refer to the Adjustment/Setting section of the Service Manual g 12.
Service Mode g 12.18.12 Selfdiagnostic.
SSD Knowledge Base
Page 380 of 611
C9403
Return to Contents
Known Error
ID: KBA01201078
Updated: 6/13/2016 10:15:22 AM
Related Products:bizhub 224e,bizhub 224e,bizhub 284e,bizhub 284e,bizhub 364e,bizhub 364e,bizhub 454e,bizhub 454e,bizhub 554e,bizhub
554e,bizhub C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub C284,bizhub C284,bizhub C284e,bizhub C284e,bizhub C364,bizhub
C364,bizhub C364e,bizhub C364e,bizhub C454,bizhub C454,bizhub C454e,bizhub C454e,bizhub C554,bizhub C554,bizhub C554e,bizhub
C554e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Error
C9403
Root Cause
C9403 error code. C6755 may also be indicated.
Workaround/Fix
CAUSE: CIS LED lighting failure possibly due to one of the following:
Voltage
Connection
CIS shaft
Position of CIS shaft
SOLUTION: Please check the following items.
1. Voltage
Please confirm the voltage of No.1 ~ No.3. (No.2 and No.3 are same connector.) If the voltage is not output, cable (a) Main cable (p/n A3CE PP4Q
01) or (b) CIS cable (p/n A3CE N117 00) is suspect and may need to be replaced.
2. Connector
Please pull out the main cable and CIS cable connectors and reseat securely. (Please confirm error code status after each cable is reconnected.)
3. CIS shaft
Please confirm whether the white surface on the CIS shaft is dirty/soiled. If so, please clean the surface.
4. Home position of CIS shaft
Please confirm whether the position of CIS shaft has shifted from the home position. If the CIS shaft has shifted, please reposition.
SSD Knowledge Base
Page 381 of 611
C9403 (cont.)

Note: When resetting the C9403 code, the "Fault Isolation" feature may not allow copying or scanning using the DF701. If you perform a Trouble
Reset while leaving the DF701 in the Open (Up) position, this will allow the Copy and Scan operations to be available.
:
SSD Knowledge Base
Page 382 of 611
How to disable the engine’s Remote Panel web page password.
Return to Contents
How To
ID: KBA00038917
Updated: 8/24/2018 11:03:11 AM
364e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C759,MFX
Question
How to disable the engine’s Remote Panel web page password?
Note: This password is used for Remote Panel access only. This password is not used for
Administrator or CE Authentication (Service) Mode passwords.
Answer
To disable engine’s Remote Panel web page password, perform the following.
1. Enter Engine’s TCP/IP Address to access PageScope Web Connection.
2. Enter Administrator Mode and password, as required.
3. Click on ‘Network’.
4. Click on ‘Remote Panel Settings’.
5. Click on ‘Remote Panel Server Settings’.
SSD Knowledge Base
Page 383 of 611
How to disable the engine’s Remote Panel web page password. (cont.)
6. Set ‘Password Authentication’ to NO.
7. Click OK to save the setting.
8. Click OK.
9. Logout of Administrator mode.
10. Access engine’s Remote Panel URL.
SSD Knowledge Base
Page 384 of 611
Fax result code of 'Reset Modes'
Return to Contents
Reference
ID: KBA01501229
Updated: 8/29/2018 1:38:07 PM
C4580N,MFXC5580N
Reference
'Reset Modes' is an indication that a feature was selected during the scanning or sending of the fax that
is not supported. In one particular incident, blank page removal was selected resulting in all FAX
transmissions showing 'Reset Modes' and the result code.
Please check the printer settings under Fax/Scan > Application > Original Settings Blank Page Removal.
SSD Knowledge Base
Page 385 of 611
Replacing the MFPB and PRCB
Return to Contents
Reference
ID: KBA00027714
Updated: 8/10/2016 8:11:13 AM
Related Products:bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654,bizhub 654e,bizhub 754,bizhub
754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C364e,bizhub C454,bizhub
C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX3680N,MFX
4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Reference
MFPB and PRCB replacement procedures
New procedures for replacing the MFPB and PRCB which supersedes those in the original Service Manuals.

Follow the below procedure when replacing the MFP board.
CAUTION: Before replacing the MFP board, perform [Service Mode] > [Stop 0 Clear] > [Enhanced Security] > [Engine Data Backup] to
back up data.
1. Turn OFF the machine and unplug it. Remove any covers necessary to obtain access to the MFPB.
2. Replace the MFPB.

MFPB PART NUMBER
A161H02104 bizhub C284/C364
A2XKH02004 bizhub C454/C554/C654/C754
A5C1H0200B bizhub C224e/C284e/C364e/C454e/C554e
Note: After installing the MFPB, make sure to set SW201 with "1" set to "ON". Refer to the illustration below.
A2X0H02001 bizhub C654e/C754e
A55VH02301 bizhub 654e/754e
SSD Knowledge Base
Page 386 of 611
Replacing the MFPB and PRCB (cont.)
A61FH02001 bizhub 224e/284e/364e/454e/554e

3. Insert the USB stick with the latest firmware loaded on the root; then power the machine ON. Do not update the firmware at this time.
4. Touch [Machine Type Select] key on the panel.
5. Enter the following [Machine] and [Type] information, and then touch [Fix].

bizhub C554 series
Product Machine bizhub C554 bizhub C454 bizhub C364 bizhub C284 bizhub C224
Machine 1 1 1 1 1
Type A 0 1 2 3
bizhub C554e series bizhub C554e bizhub C454e bizhub C364e bizhub C284e bizhub C224e
First four digits of the serial number A5AY A5C0 A5C1 A5C2 A5C4
Machine 3 3 3 3 3
Type A 0 1 2 3
bizhub 554e series bizhub 554e bizhub 454e bizhub 364e bizhub 284e bizhub 224e
First four digits of the serial number A61D A61E A61F A61G A61H
Machine 4 4 4 4 4
Type A 0 1 2 3
bizhub C754/C654 bizhub C754 bizhub C654

Machine 0 0
Type 0 1
bizhub C754e/C654e bizhub C754e bizhub C654e

Machine 0 0
Type 0 1
bizhub 754e/654e bizhub 754e bizhub 654e

First four digits of the serial number A55V A5YN
Machine 2 2
Type 0 1

Note: Entering the incorrect Machine or Type will result in code C9401.
6. Turn OFF the Main power switch, then remove the USB memory.
7. Turn ON the Main power switch; CD390 is indicated along with Japanese characters.
8. Let the machine reboot automatically two times.
9. After the 2nd reboot, code CD390 will display again, but now with English text, and a “Restore Data” button is
also indicated on the panel.
Note: It may take up to 5 minutes before the English text appears.
10. Touch [Yes] on the restore screen to restore the data from SSDB to MFP board.
11. Turn the Main power switch OFF/ON.
Notes:
a. The original SSD board should have no problem and can be installed with the MFP board.
b. When replacing the MFP board with another one, never use the combination of a used MFP board removed from another machine and the
original SSD board. This combination causes corruption of stored data. The combination of the original MFP board and a used SSD board removed
from another machine also causes the same problem.

HOW TO REPLACE THE PRCB
IMPORTANT: Be sure the ORIGINAL PRCB is installed so that the data can be backed up BEFORE replacing the
PRCB.

PRCB PART NUMBER
SSD Knowledge Base
Page 387 of 611
Replacing the MFPB and PRCB (cont.)
A161H00108 C364/C284/C224
A5C1H00102 C364e/C284e/C224e
A61FH00101 364e/284e/224e
A4FJH00104 C454
A5C0H00101 C454e
A61EH00101 454e
A2XKH00104 C554
A5AYH00101 C554e
A61DH00101 554e
A2X0H00102 C754/C654
A2X0H00S01 C754e/C654e
A55VH00101 754/754e/654/654e
Removing all options
Remove all options before performing a data backup. If this is not done, an “NG” error code will result.
Back up the PRCB data
a. Press Counter.
b. Press Stop, 0, 0, Stop, 0, 1.
c. Enter 9272 four times.
d. Select End.
2. Select [Enhanced Security].
a. Press Stop, 0, Clear.
3. Select [Engine Data Backup].
4. Select [Engine Data Save Mode]; then press the [Start] button.
5. Select [Yes]; then press the [Start] button.
6. When [OK] is displayed, turn the main power switch OFF. The PRCB can be removed from the machine.
Restore the PRCB data
After installing the new PRCB, use this procedure to restore the data onto the new board.
1. Remove the finisher from the machine, and ensure that the front and rightside doors of the machine are
closed.
2. Turn the main power switch ON. Code C4802 will be displayed. This is normal.
a. Press Counter.
b. Press Stop, 0, 0, Stop, 0, 1.
c. Enter 9272 four times.
d. Select End.
4. Select [Enhanced Security]; then press Stop, 0, Clear.
5. Select [Engine Data Backup].
6. Select [Engine Data Reflect Mode]; then press the [Start] button.
7. Select [Yes]; then press the [Start] button.
8. When [OK] is displayed, reboot the MFP.
SSD Knowledge Base
Page 388 of 611
SMB Support
Return to Contents
Reference
ID: KBA00039987
Updated: 10/2/2018 8:27:09 AM
C4580N,MFXC5580N
Reference
SMB Support for the following models.
bizhub 4/4e series machines support up to SMB 2.0 for printing and scanning.
SSD Knowledge Base
Page 389 of 611
Changing paper media type on an MFP
Return to Contents
How To
ID: KBA00040005
Updated: 10/2/2018 8:38:46 AM
Related Products:bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub 368e,bizhub
454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub
658e,bizhub 754,bizhub 754e,bizhub 808,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFX
Question
How to change paper media type on an MFP?
Answer
To change the paper media type, please refer to the attached PDF for the proper steps.
Attachments
How to Change media type.pdf (389.30 KB)
SSD Knowledge Base
Page 390 of 611
Wireless LAN Function Specification
Return to Contents
Reference
ID: KBA00040102
Updated: 10/15/2018 10:11:28 AM
Related Products:bizhub 287,bizhub 367,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub C224e,bizhub C227,bizhub C284e,bizhub C287,bizhub
C658,bizhub C659,bizhub C754e,bizhub C759,MFXC2260,MFXC2280,MFXC2860,MFXC2880,MFX
Reference
This document provides the following specification information of wireless LAN function(UK208/UK
212/UK215).
Compliance StandardsTransmission Scheme
Frequency Range
ChannelData Transfer Speed
Communication ModeNetwork Interface Settings
Note:The details for the UK208/UK212 and UK215 are separated out onto specific pages. To view
the PDF, you may need to download a free copy of Adobe Reader®.
Attachments
SSD Knowledge Base
Page 391 of 611
RU513, jam code 7542 or 7543
Return to Contents
Known Error
ID: KBA00039440
Updated: 9/19/2018 3:32:35 PM
368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub
654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub
Error
RU513, jam code 7542 or 7543 occurs while copying or printing.
Root Cause
Escalated to KMI:
This issue has been escalated to Konica Minolta Inc in Japan.
KMBS/SSD is working with partners in support and R & D in Japan to obtain a resolution for this issue
as quickly as possible. If viewing this solution via the web, please establish a ticket via either the web or
by calling the contact center at 18008255664.
Note: For phone advisors, please attach to this solution. End the call with call code "Escalated to
Japan".
Workaround/Fix
As an interim workaround please follow the steps in the attached pdf.:
Attachments
Bulletin 11384 Code 7542 and 7543.pdf (426.70 KB)
SSD Knowledge Base
Page 392 of 611
Return to Contents
Reference
ID: KBA00040104
Updated: 10/16/2018 7:18:02 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 3300P,bizhub
3301P,bizhub 3602P,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4000P,bizhub 4050,bizhub
4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub C224e,bizhub C227,bizhub
C3851FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub
Reference
The attached documentation provides technical support information for Mobile Printing.
1. Compatible Printer Models
Firmware versions
DipSW/Function versions in order to enable to print.
Required Options
2. Supported Mobile Printings
AirPrint
Google Cloud Print
Android Printing Framework
3. Mopria
WiFi AP mode
WiFi Direct
NFC Tag Sticker
NFC Reader
Notes:
1. Information in the document will be updated every time we obtain an approval of the additional printer
models.
2. Please see the attached Excel file for more details.To view the attached document, you may need to
download a free copy of Microsoft® Excel® Viewer (74MB).
Attachments
KM_OWN_SupportInfo_for_MobilePrint20171121.xlsx (20.10 KB)
SSD Knowledge Base
Page 393 of 611
Support Information for Mobile Printing (cont.)
SSD Knowledge Base
Page 394 of 611
Updating the SSD board
Return to Contents
How To
ID: KBA01401334
Updated: 10/29/2018 11:54:02 AM
Question
How to update the SSD board firmware to the latest level.
Answer
To update the SSD board, please perform the following.
1. Put the USB memory stick, which includes firmware version G9, into service port and turn the main
power switch ON.
Note: Firmware version G9 includes a version update for the SSD board.
C224e_C284e_C364e_A5C10Y0F000G00G9.exe
C224e_C284e_C364e_A5C10Y0F000G20G9_LK101.exe
C454e_C554e__A5C10Y0F000G00G9.exe
C454e_C554e_A5C10Y0F000G20G9_LK101.exe
224e_284e_364e_454e_554e_A61F0Y0F000G00G9.exe
224e_284e_364e_454e_554e_A61F0Y0F000G20G9_LK101.exe
2. Wait 2 minutes; Firmware Update screen appears.

SSD Knowledge Base
Page 395 of 611
Updating the SSD board (cont.)

3. Verify if the SSD board firmware version is 6.03m as shown above. Once the firmware version is
determined, please carefully read the following "SSD Board Firmware Version Notes".

SSD Board Firmware Version Notes
SSD board firmware 6.01n/6.02n
In cases where a machine is updated which still has SSD board firmware 6.01n/6.02n installed, the SSD
Download message will show “NG” because the firmware can only update SSD board firmware 6.03m. In
this case please use the USB tool to update the SSD board firmware to version 6.03m, then reinstall the
version G9 firmware.
SSD board firmware 6.03m
If the SSD board firmware version is 6.03m, "Completed" will be displayed for the result. (The SSD
firmware will be updated.)
SSD board firmware 6.05m
In cases where a machine is updated which has already SSD board firmware version 6.05m installed,
the SSD Download message will not be shown in the above Firmware Update screen.
Note: If an SSD board has already been received with firmware 6.05m installed, just replace the SSD
board as usual. The new SSD boards with firmware version 6.05m can be identified with a green dot on
the box as well as by the change of the ID number from 13XXXX to 14XXXX on the Board itself. See
below SSD board differences (red outline identifies where to find the location of the ID).

4. After successful update, the Firmware Update screen will indicate "SSD Download Completed" as
shown below.

SSD Knowledge Base
Page 396 of 611
Updating the SSD board (cont.)

Troubleshooting Error Code 3300/3320
Error code 3300 is caused by the SSD backup failure similar to 3320. Therefore, when this trouble code
is indicated in the field, please adhere to the following steps.
1. Turn the main power OFF/ON.
2. Perform HDD format.
3. Use the SSD update tool again.
Note: If the error code still exists on the machine, please replace the SSD board with a new one. After
replacing the SSD board, if the new SSD board fails again, it may be physically damaged. Please
exchange once again for a new one.
SSD Knowledge Base
Page 397 of 611
How to enable Next Job Reservation
Return to Contents
How To
ID: KBA00035535
Updated: 11/12/2018 1:37:00 PM
458,bizhub 554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub
Question
How to enable Next Job for Box, Fax/Scan, and Copy?
Answer
Perform the following to enable Next Job for Box, Fax/Scan, and Copy:
1. Menu
2. Utility
3. User Settings
4. Custom Display Settings
5. Copy Screen
6. Select YES
Copy Screen will not display when Key counter or Vendor 2 is mounted and activated. To bypass that
SSD Knowledge Base
Page 398 of 611
How to enable Next Job Reservation (cont.)
limitation when Key counter is installed, do the following:
1. Menu
2. Counter
3. Display Keypad
4. Stop, 0, 0, Stop, 0, 1
5. Enter password (Default password: 9272927292729272)
6. END
7. Stop, 9
8. Management Function Choice
9. The Next Job Reservation
10. Select "License"
Exit service mode and go back to Custom Display under User Settings. Copy Screen should display and
YES should be the default selection.
SSD Knowledge Base
Page 399 of 611
CC180
Return to Contents
Known Error
ID: KBA00041402
Updated: 12/11/2018 6:32:02 AM
364e,bizhub 368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub C364,bizhub C364e,bizhub
C5580N,MFXC5590
Error
CC180 after updating firmware.
Root Cause
Loadable driver is either corrupt or the incorrect driver is installed.
Workaround/Fix
Please ensure when updating to latest firmware version that you review the readme that coincides with
the firmware and ensure the following gets updated as well.
Update Function Level
Update Loadable Driver
Update print driver.on workstation
Update Movie Data.
SSD Knowledge Base
Page 400 of 611
Forward TX Setting missing
Return to Contents
Problem Solution
ID: KBA00041907
Updated: 2/6/2019 9:58:54 AM
458,bizhub 458e,bizhub 554e,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub
C754,bizhub C754e,MFX4580N,MFXC2280,MFXC2280N,MFXC2590,MFXC2880,MFXC2880N,MFX
Problem
Forward TX Setting missing.
Solution
PROBABLE CAUSES:
1. Fax option not initialized.
Perform FAX option initialization:
a. Access Service Mode .
b. Select [FAX]
c. Select [Initialization]
d. Select [Fax Function Parameter] and [Communication Journal Data]
e. Select [YES] then [YES] again
f. Exit Service Mode and reboot the machine
2. PCFax RX Setting, Memory RX Setting, or TSI User Box Setting is set to Allow/YES
Set PCFax RX Setting, Memory RX Setting, or TSI User Box Setting to Restrict/NO:
a. Select Utility
b. Select Administrator Settings
c. Select FAX Settings]
d. Select Function Settings
e. Select PCFax RX Setting
f. Set it to Restrict or Select [Memory RX Setting] and set it to NO or select [TSI User Box Setting] and
set to NO
3.Vendor 2 or Authentication device 2 is mounted.
Set Software switch 39 bit 2 and bit 4 to 1 when Vendor 2 and Authentication device 2 is mounted:
a. Access Service Mode
b. Select System 2
c. Select Software Switch Setting
d. Select Switch 39
e. Set bit 2 to 1 (to enable [Forward TX Setting] when Vendor 2 is mounted)
f. Set bit 4 to 1 (for Fax redial –optional)
SSD Knowledge Base
Page 401 of 611
Forward TX Setting missing (cont.)
SSD Knowledge Base
Page 402 of 611
Unable to Scan to SMB after Microsoft® Windows® Update
Return to Contents
Problem Solution
ID: KBA00041911
Updated: 2/25/2019 9:11:55 AM
Related Products:bizhub 227,bizhub 25,bizhub 25e,bizhub 284e,bizhub 287,bizhub 28e,bizhub
308,bizhub 308e,bizhub 3320,bizhub 3622,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4020,bizhub 4052,bizhub 4422,bizhub 454e,bizhub 458,bizhub 4750,bizhub 4752,bizhub 554e,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFXC2260,MFX
Problem
Scan to SMB fails after the January 8, 2019 update (KB4480970) for Windows® 7 Service Pack 1 and
Windows® Server 2008 R2 Service Pack 1.
Solution
Manually download and install the fix (KB4487345) from the Microsoft® Update Catalog.
SSD Knowledge Base
Page 403 of 611
Logout Confirmation Screen display setting information using External Authentication
Return to Contents
Reference
ID: KBA00030017
Updated: 1/23/2019 9:23:22 AM
C224e,bizhub C284e,bizhub C454e,bizhub C554e,bizhub C654e,bizhub C754e,MFX4580N,MFX
Reference
Setting 1.
External Server with Public set to Restrict and Logout Confirmation Screen set to OFF.
Results:
Logoff confirmation is eliminated but would require you to Login for Copy and Scanning

Setting 2.
External Server with Public Set to Enable With Login and Logout Confirmation Screen set
to OFF.
Results:
Logoff confirmation is eliminated but would require users to selected the Public icon to
Copy and Authentication to Scan.
Setting 3.
External Server with Public Set to Enable Without Login and Logout Confirmation Screen
set to OFF.
Results:
The MFP is defaulted to Copy and the Access Button must be used for scanning.
When logged in with your AD user account it will require you to confirm that the
user want to log off. This is done by design since there are two user Logged in, the
Public User & the AD user. As in Setting 1 and 2 the Public user is not Login so it
SSD Knowledge Base
Page 404 of 611
Logout Confirmation Screen display setting information using External Authentication (cont.)
doesn’t require a confirmation to logoff.
SSD Knowledge Base
Page 405 of 611
Printing with banner paper from the Macintosh® OS X Maverick 10.9 system
Return to Contents
How To
ID: KBA01401324
Updated: 1/24/2019 1:21:53 PM
Related Products:bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C364e,bizhub C454,bizhub
Question
How to print with banner paper from Macintosh® OS X Mavericks 10.9 system.
Answer
SSD Knowledge Base
Page 406 of 611
Printing with banner paper from the Macintosh® OS X Maverick 10.9 system (cont.)

SSD Knowledge Base
Page 407 of 611
SSD Knowledge Base
Page 408 of 611
SSD Knowledge Base
Page 409 of 611
SSD Knowledge Base
Page 410 of 611
SSD Knowledge Base
Page 411 of 611
Attachments
MAC+Banner+Printing.pdf (864.10 KB)
SSD Knowledge Base
Page 412 of 611
Disable SNMP v1/v2 without showing the Printer Offline
Return to Contents
How To
ID: KBA00040405
Updated: 3/15/2019 2:00:56 PM
Related Products:AccurioPress 6120,AccurioPress 6136,AccurioPress 6136P,AccurioPress
C2060,AccurioPress C2070,AccurioPress C2070P,AccurioPress C3070,AccurioPress
C3070L,AccurioPress C3080,AccurioPress C3080P,AccurioPress C6085,AccurioPress
C6100,AccurioPrint C2060L,bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
Question
How to turn OFF SNMP v1/v2 and keep the printer in a Ready state?
Answer
The attached PDF provides detailed step by step instructions on how to disable SNMP v1/v2 and
maintain the printer in a READY condition.
Attachments
SNMP_v1_v2_Turned_OFF.pdf (1,911.90 KB)
SSD Knowledge Base
Page 413 of 611
When printing from [Print (Ctrl + P)] from Google Chrome, the content set in the print settings of the printer driver is not linked to Google Chrome
Return to Contents
Problem Solution
ID: KBA00042157
Updated: 3/25/2019 1:35:38 PM
367,bizhub 368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub
4750,bizhub 4752,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub
754e,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C5590
Problem
When printing from [Print (Ctrl + P)] from Google Chrome, the content set in the print settings of the
printer driver is not linked to Google Chrome, which does not allow the use of the print settings in the
printer driver.
Solution
CAUSE: When printing from Google Chrome with [print (Ctrl + P)], the content set in the print settings of
the printer driver is not linked to the Google Chrome side. This is specification for Google Chrome.
SOLUTION: To print from Google Chrome, change the print settings in Google Chrome, or click “Print
using System dialog (Ctrl + Shift + P)” to specify the printer driver and print it out. Please refer to image
below.
SSD Knowledge Base
Page 414 of 611
When printing from [Print (Ctrl + P)] from Google Chrome, the content set in the print settings of the printer driver is not linked to Google Chrome (cont.)
SSD Knowledge Base
Page 415 of 611
Return to Contents
How To
ID: KBA00042179
Updated: 3/27/2019 12:39:14 PM
554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
Question
Answer
Follow the procedure outlined below to access the service mode.
1. Select Counter
4. Select System 2
6. Select Switch No.
7. Using the numeric keypad enter 35
8. Select Bit Assignment and set Bit 3 to a 1, counting right to left starting at 0. If the bank is 0,
select Select Hex Assignment and using the numeric keypad enter 08
9. Press Fix
10. Press End
11. Press Exit to exit service mode
Note: The Scan button will ask for the Key counter to be set when selecting Scan/Fax.
SSD Knowledge Base
Page 416 of 611
When printing and scanning 300 copies MFP fails to complete print job.
Return to Contents
Problem Solution
ID: KBA00042193
Updated: 3/28/2019 2:41:25 PM
Problem
When printing and scanning 300 copies, the MFP fails to complete the print job.
Solution
Note: The controller specification does not handle full framed raw formatted images effectively.
SOLUTION: Install the following special firmware version based on the model experiencing the
issue. The latest version firmware is available for download via One Stop Product Support.
bizhub C224e/C284e/C364e/C454e/C554e A5C10Y0F000GDKM1 or newer
bizhub C654e/C754e A2X00Y0F000GDKM0 or newer
bizhub C224/C284/C364/C454/C554 A1610Y0F000GBNM0 or newer
bizhub C654/C754 A2X00Y0F00GBNM0 or newer
bizhub 224e/284e/364e/454e/554e A61F0Y0F000GDKM1 or newer
bizhub 654e/754e A55V0Y0F000GDKM0 or newer
SSD Knowledge Base
Page 417 of 611
MFP does not recognize the finisher
Return to Contents
Problem Solution
ID: KBA00042215
Updated: 3/26/2019 8:44:56 AM
Problem
MFP does not recognize the finisher.
Solution
CAUSE: Failed Finisher Control Board (FSCB)
SOLUTION: Replace the Finisher Control Board (p/n A3EPPPBE01)
SSD Knowledge Base
Page 418 of 611
How to calibrate the touch screen
Return to Contents
How To
ID: KBA00042245
Updated: 3/25/2019 3:11:42 PM
654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C759,MFX3680N,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2860,MFXC2880,MFX
C5590
Question
How to calibrate the touch screen?
Answer
There are two different methods to calibrate the touch screen on an MFP.
1. Panel Calibration by manual operation:
a. Press [Menu] > [Counter] > [Display Keypad].
b. Press Stop > Clear > 1 > 1 > 6 > 6 > Start key, then calibration starts.
c. After 30 seconds, turn OFF the main power switch.
2. Panel Calibration by using USB memory:
a. Connect the USB memory containing the MFP firmware data to the service port.
For information on how to store the firmware data into a USB memory, refer to “J.2. USB memory”.
b. While pressing the ‘Reset’ key, turn the main power switch ON.
c. As the calibration screen appears, press the Start key, perform calibration and wait for a while.
d. Confirm that the completion message. Touch [Close].
e. Turn OFF the main power switch, and remove the USB memory.
SSD Knowledge Base
Page 419 of 611
When printed from Windows Photo Viewer, the settings entered in "Printing Preferences" under "Devices and Printers" would not be reflected.
Return to Contents
Problem Solution
ID: KBA00042249
Updated: 4/2/2019 11:48:37 AM
367,bizhub 368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 454e,bizhub 4750,bizhub 4752,bizhub
554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub
C5590
Problem
When printed from Windows Photo Viewer, the settings entered in "Printing Preferences" under
"Devices and Printers" would not be reflected.
Solution
CAUSE: By design that setting entered in "Printing Preferences" under "Devices and Printers" would not
be reflected when printed from Windows Photo Viewer.
SOLUTION: To print from Windows Photo Viewer, please perform the following steps to change the
settings from Windows Photo Viewer.
1. Select "Print" from Windows Photo Viewer and click "Options" (1) in "Print Pictures" dialog.
2. Next, click "Printer Properties" (2) in "Print Settings" dialog.
3. Printing Preferences dialog of the printer driver appears. Change the necessary settings there.
SSD Knowledge Base
Page 420 of 611
When printed from Windows Photo Viewer, the settings entered in "Printing Preferences" under "Devices and Printers" would not be reflected. (cont.)
SSD Knowledge Base
Page 421 of 611
Username and Password Dialog Boxes missing from One Touch
Return to Contents
Problem Solution
ID: KBA00042706
Updated: 4/26/2019 1:32:03 PM
458e,bizhub 554e,bizhub 558e,bizhub 654e,bizhub C224e,bizhub C284e,bizhub C454e,bizhub
C554e,bizhub C654e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFX
Problem
Username and Password Dialog Boxes missing from One Touch.
Note: When creating a One Touch for Scan to SMB, page 2 is blank (requires username and password
on the MFP or Pagescope Web Connection) or the page is missing.
Solution
CAUSE: Authentication is setup on the MFP.
SOLUTION: Perform the following to "Unset" Management Function Choice on the MFP.
Note: Prior to setting the Management Function Choice on the MFP to "Unset" verify that dipswitch 12
is set to hex 0x00.
1. Select Menu
2. Select Counter
5. If applicable enter CE password 9272 4 times
6. Press Stop 9
8. Select Unset
9. Press End
SSD Knowledge Base
Page 422 of 611
Jamming or blank pages when printing from Microsoft® Publisher
Return to Contents
Problem Solution
ID: KBA00042707
Updated: 7/1/2019 2:30:05 PM
C287,bizhub C308,bizhub C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C458,bizhub
Problem
Jamming or blank pages when printing from Microsoft® Publisher.
Solution
CAUSE: Design and layout problems may need to be corrected before printing. Minor things, like if the
position of text or images do not fall within the page margins, can cause jamming when printing.
SOLUTION: Please check your documents for inconsistencies before printing using the builtin "Design
Checker" within Microsoft® Publisher. The Design Checker will review your publication for a variety of
design and layout issues. Design Checker will help you identify potential problems and will provide
options to fix them.
To open the Design Checker pane, click on [Tools] > [Design Checker].
SSD Knowledge Base
Page 423 of 611
Jamming or blank pages when printing from Microsoft® Publisher (cont.)
SSD Knowledge Base
Page 424 of 611
How to install the scanner cable.
Return to Contents
How To
ID: KBA00042912
Updated: 5/6/2019 11:54:08 AM
368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 658e,bizhub
808,bizhub 958,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C308,bizhub C364,bizhub
C558,bizhub C658,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2590,MFXC2880,MFX
C5590
Question
How to install the scanner cable?
Answer
Refer to the attached procedure for scanner cable installation, A jig is required for the installation which
can be obtained by contacting your Regional Service Manager. To view the attached document, you
may need to download a free copy of Microsoft® Excel® Viewer (74MB).
Attachments
Installation procedure for Scanner wire.xlsx (3.90 MB)
SSD Knowledge Base
Page 425 of 611
Intermittently MFP is unresponsive after several print jobs are sent to the machine
Return to Contents
Problem Solution
ID: KBA00043109
Updated: 5/10/2019 10:54:40 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub C224e,bizhub C364e,MFX3680N,MFX
C2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N
Problem
Intermittently MFP is unresponsive after several print jobs are sent to the machine.
Solution
SOLUTION: Install special firmware version GDKM1. The latest version firmware is available for
download via One Stop Product Support.
SSD Knowledge Base
Page 426 of 611
Blank page suppression using the Twain driver
Return to Contents
Reference
ID: KBA00043113
Updated: 5/9/2019 11:29:33 AM
C224e,bizhub C284e,bizhub C364e,bizhub C454e,bizhub C554e,bizhub C754e,MFX3680N,MFX
4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFX
C5580N
Reference
Blank page suppression is possible for push scanning, copying and printing.
Note: Currently there is no functionality for blank page suppression for pull scanning otherwise known
as TWAIN scanning.
SSD Knowledge Base
Page 427 of 611
How do I set the machine to warn when Waste disposal tank is near full?
Return to Contents
How To
ID: KBA00043114
Updated: 5/10/2019 3:39:03 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368e,bizhub
658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C258,bizhub C284,bizhub
C754,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2590,MFX
C5580N,MFXC5590
Question
How to set the machine to display a warning message when Waste disposal tank is near full?
Answer
Perform the following.
1. Select Menu
2. Select Counter
4. Using the numeric keypad enter Stop 00, Stop 01
5. Enter CE password 9272 4 times
6. Select System 2
9. Set HEX Assignment to 10 to enable waste disposal warn near full
10. Press Fix
11. Press End
12. Press Exit
SSD Knowledge Base
Page 428 of 611
How to capture screenshots directly from an MFP panel
Return to Contents
How To
ID: KBA00043128
Updated: 6/4/2019 8:36:13 AM
C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C364e,bizhub C3851,bizhub C3851FS,bizhub
C454e,bizhub C458,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,MFX
3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFX
C3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590
Question
How to capture screenshots for troubleshooting directly from the MFP without using Remote Panel or a
camera?
Answer
The MFP has a screen capture function. This function needs to be enabled at the MFP, by following
the steps below.
1. A Flash Drive/Thumb Drive/Memory Stick is required.
2. Plug the Flash Drive/Thumb Drive/Memory Stick into the USB port on the MFP, usually on the right
side of the MFP.
3. On the MFP Panel select 'Counter' on the upper left corner
4. Press 'Stop' 00, 'Stop' 01 to enter service mode
5. Again press 'Stop' and 618 and select 'Others'
6. Select 'Screen Capture' to enable it, press 'END' to return to the main menu
7. On the MFP panel the hard Key 1 is used to capture a specific screenshot, Hard Key 2 is used to
select multiple screenshots like a video
8. Now that you have enabled the Screenshot mode you can navigate to your app and take
screenshots of a specific screen and it will be saved to the Flash Drive/Thumb Drive/Memory Stick.
9. Remove the the Flash Drive/Thumb Drive/Memory Stick from the MFP and plug it into your Computer
a folder will automatically be created called 'Captured' there you will find all your screenshots.
Notes:
1. The Screen Capture will remain as default on the hard keys until you reset the MFP or power the
MFP OFF and ON, at this point you will have to follow the steps above to enable the Screen Capture
again.
2. If the MFP beeps, the flashdrive may not be plugged in, may not have room, is not formatted correctly
or will not work with this procedure.
SSD Knowledge Base
Page 429 of 611
Return to Contents
How To
ID: KBA00043921
Updated: 7/1/2019 12:00:50 PM
Question
Answer
Please refer to the attached documentation for setup information. To view the PDF, you may need to
Attachments
802.1x Setup Instructions.pdf (3.20 MB)
SSD Knowledge Base
Page 430 of 611
Return to Contents
Problem Solution
ID: KBA00044102
Updated: 8/1/2019 11:15:16 AM
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub C224e,bizhub C258,bizhub C284e,bizhub C308,bizhub
C658,bizhub C754e,MFXC2280,MFXC2590,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFX
Problem
Solution
CAUSE: Toner save is set to ON
SOLUTION: Perform the following to set Toner Save to OFF.
1. Select Utility
2. Select Printer Settings
3. Select Basic Settings
4. Arrow down to second page
5. Highlight Toner Save
6. Under Job setting, select Toner Save OFF
7. Press OK
8. Select close until back to main menu screen
SSD Knowledge Base
Page 431 of 611
PSWC does not respond after RDT distribution of SSL settings
Return to Contents
Problem Solution
ID: KBA00044201
Updated: 4/23/2021 9:00:16 AM
368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub
754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub
C3351,bizhub C364e,bizhub C3851,bizhub C454e,bizhub C458,bizhub C554e,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754e,bizhub C759
Problem
PageScope Web Connection (PSWC) fails after distribution of Remote Deployment Tools (RDT)
template with SSL settings.
Solution
CAUSE: A self signed certificate was created using an MD5 Encryption Key type.
SOLUTION: A Clear All Data must be performed, the HDD reenabled, and the certificate must be
recreated with a minimum of RSA1024_SHA1 before PSWC will connect.
SSD Knowledge Base
Page 432 of 611
How many pages can be scanned as one job?
Return to Contents
Reference
ID: KBA00044206
Updated: 7/31/2019 11:17:56 AM
454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub
C5580N,MFXC5590
Reference
The limit for scanning is 3000 pages regardless of the amount of remaining memory displayed on the
screen while scanning.
SSD Knowledge Base
Page 433 of 611
IC Card to Active Directory Authentication using LDAP Authentication [AU205H(Omnikey 5427CK)] from the MFP
Return to Contents
How To
ID: KBA00028010
Updated: 8/9/2017 7:19:53 AM
368e,bizhub 458e,bizhub 558,bizhub 658e,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub
C754,bizhub C754e,bizhub C759,MFXC2260,MFXC2280,MFXC2280,MFXC2280N,MFXC2590,MFX
C2860,MFXC2880,MFXC2880,MFXC2880N,MFXC2880N,MFXC3090,MFXC3090,MFXC3680,MFX
C3680,MFXC3680N,MFXC3680N,MFXC3690,MFXC3690,MFXC4580N,MFXC4580N,MFXC4590,MFX
C5590
Question
How to Authenticate to Active Directory from the MFP using an AU205H(Omnikey 5427CK )?
There is no Third Party Software involved.
Answer
The described workflow can support customers who want to use IC Card Authentication at a MFP that
isconfigured for External Server Authentication. The procedure outlines various MFP settings and
ActiveDirectory (AD) elements to provide convenient and secure login with a swipe of the user’s IC
Card.Synchronization of the Card ID Number to the AD user is performed automatically once the Card
IDNumber is enter in the User’s Properties Telephone Field and the MFP is setup for LDAP IC
CardAuthentication Setting. The synchronization is done in the backend via LDAP.
This work allows Scan to Me and Scan to Home function.
Please perform the procedures mentioned in the attached instructions.
Attachments
ICCard_ProxC364e.pdf (4.20 MB)
ICCard_LDAP_ProxC368v3.pdf (12.90 MB)
sAMAccountName_ScreenShot.jpeg (383.80 KB)
Capture.JPG (52.40 KB)
SSD Knowledge Base
Page 434 of 611
Return to Contents
How To
ID: KBA01103788
Updated: 7/25/2019 5:56:32 PM
Related Products:bizhub 224e,bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub 308e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3350i,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub
C2280,MFXC2280N,MFXC2590,MFXC2595i,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFX
C3095i,MFXC3680,MFXC3680N,MFXC3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC5580N,MFX
C5590
Question
Answer
The bizhub 423 series allows saving of the Machine Management List (and others) to a USB drive for
easy distribution (when making escalations, etc). To save the list:
2. Touch [List Output].
3. Insert the USB memory device to the USB port (for user).
4. Touch [USB save] displayed in the Batch List CSV Output. Then, List data is transferred to the USB
memory device.
5. Confirm that “OK” is displayed as the result of data saving.
Note: The Machine Management List is the file labelled S1_*.csv. For other lists, please see attached
document. To view the PDF, you may need to download a free copy of Adobe Reader®.
SPECIAL NOTE: Solution contribution by KM Australia (BAU)
Attachments
Batch_list_csv_output.pdf (60.60 KB)
How To Zip Management List Files To Submit.pdf (815.10 KB)
SSD Knowledge Base
Page 435 of 611
Return to Contents
Reference
ID: KBA00044439
Updated: 8/1/2019 11:51:20 AM
C4580N,MFXC5580N
Reference
The following connection methods are provided for wireless LAN:
1. Wired + Wireless (Secondary Mode)
This is a connection method that enables use of this machine in both wired and wireless LAN
environments. This machine runs as a wireless LAN adapter in a wireless LAN environment.
2. Wireless (Secondary Mode) Only
This is a connection method that enables use of this machine only in a wireless LAN environment. This
machine runs as a wireless LAN adapter in a wireless LAN environment.
3. Wired + Wireless (Primary Mode)
environments. This machine runs as a wireless LAN access point in a wireless LAN environment.When
this machine is used as a wireless LAN access point, the terminal that is compatible with a wireless
LAN can be connected to this machine without using an existing network. This allows you to configure a
wireless LAN environment that is separate from the wired LAN environment.
4. Wired + Wireless (WiFi Direct)
environments. This machine runs as a WiFi Direct group owner in a wireless LAN environment. You
can directly connect a terminal that is compatible with a wireless LAN to this machine by operating this
machine as a WiFi Direct group owner. This allows you to configure a wireless LAN environment that is
separate from the wired LAN environment.
a. Authentication encryption method is fixed as WPAPSK.
b. WPA passphrase cannot be set by user. (Randomly generated 8 bytes ASCII alphanumeric
characters with upper and lower case)
c. WPA passphrase is automatically generated when the main power is turned off/on and when
Network Setting data is initialized.
Note: Please refer to the attached documentation for additional information. To view the PDF, you may
Attachments
UK208_UK209InstallInstr.pdf (799.80 KB)
UK208_Wireless LAN Specification.pdf (68.90 KB)
SSD Knowledge Base
Page 436 of 611
UK208_Wireless LAN Specification (cont.)
SSD Knowledge Base
Page 437 of 611
Recommended USB Flash Drive
Return to Contents
Reference
ID: KBA00044472
Updated: 8/13/2019 9:42:18 AM
C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub
C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub
C2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2595i,MFXC2860,MFXC2880,MFXC2880N,MFX
C3090,MFXC3095i,MFXC3680,MFXC3680N,MFXC3690,MFXC3695i,MFXC4580N,MFXC4590,MFX
C5580N,MFXC5590
Reference
Installing firmware or loadable device data please refer to the following tested USB 3.1 flash drive
Notes:
1. These USB devices can either be sourced locally or online.
Example: (Amazon) (Newegg) (Ebay)
2. The following are the recommended USB flash drives.
TRANSCEND 16GB JetFlash 700 USB 3.1 Flash Drive (TS16GJF700)
TRANSCEND 8GB JetFlash 700 USB 3.1 Flash Drive (TS8GJF700)
The following MFPs were tested with the latest Base/Special firmware.
bizhub C250i/C300i/C360i
bizhub C3300i/C3350i/C4000i/C4050i
bizhub 808/958
bizhub C659/C759
bizhub C258/C308/C368/C458/C558/C658
bizhub 258/308/368
bizhub 458e/558e/658e
bizhub C3351/C3851FS
bizhub 227/287/367
bizhub C227/C287
bizhub C754e/C654e/C554e/C364e/C284e/C224e
bizhub 224e/284e/364e/454e/554e
SSD Knowledge Base
Page 438 of 611
Users are not able to add onetouch destinations
Return to Contents
Problem Solution
ID: KBA00045801
Updated: 9/25/2019 12:11:10 PM
808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C284,bizhub C284e,bizhub C287,bizhub
C454e,bizhub C458,bizhub C554,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub
C659,bizhub C754,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFX
Problem
Users are not able to add onetouch destinations without being logged in as an administrator
Solution
CAUSE: Registering and Changing Addresses is set to Restrict.
SOLUTION: Set Registering and Changing Addresses to Allow, by performing the following.
1. Select Utility
3. Using the numeric keypad enter 12345678 twice
4. Select Restrict Access to Job Settings
5. Select Registering and Changing Addresses
6. Set to Allow
7. Press OK
SSD Knowledge Base
Page 439 of 611
Printed image cutting off at edges
Return to Contents
Problem Solution
ID: KBA00046111
Updated: 9/26/2019 11:42:47 AM
Problem
When printing, anything within 4.2 mm on all sides of the paper is omitted.
Example: Documents with very narrow margins may have areas where the image or text is cut off.
Solution
CAUSE: Software switch 65 is not set correctly.
SOLUTION: Though a 4.2mm image loss on all sides is by design and is spec for the MFP, the following
may be used to reduce this.
Set Software Switch 65 Set to Hex01 by performing the following.
1. Select Counter
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select System 2
6. Select Software Switch Settings
8. Set HEX Assignment to 01
9. Press Fix
10. Press End
11. Press Exit
SSD Knowledge Base
Page 440 of 611
"Exceeded the max number of addresses allowed for broadcasting" Error Message
Return to Contents
Problem Solution
ID: KBA00046303
Updated: 10/3/2019 4:12:39 PM
Related Products:bizhub 224e,bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 654e,bizhub 754,bizhub 754e,bizhub
3680N,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2880,MFXC2880N,MFXC3090,MFX
Problem
"Exceeded the max number of addresses allowed for broadcasting" message occurs when trying to
perform Scan to Email by selecting all the addresses in the Address Book,
Solution
CAUSE: Restrict Broadcasting is set to ON.
SOLUTION: Set Restrict Broadcasting to OFF by performing the following.
1. Select Utility
3. Enter Admin password 12345678 twice
5. Select Restrict Operation
6. Set the Restrict Broadcasting to OFF
SSD Knowledge Base
Page 441 of 611
Tray 1 or Tray 2 empty message
Return to Contents
Problem Solution
ID: KBA00046508
Updated: 9/25/2019 3:25:21 PM
Related Products:bizhub 224e,bizhub 284e,bizhub C224,bizhub C224e,bizhub C284,bizhub
C284e,bizhub C364,bizhub C364e,MFX3680N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFX
C3680,MFXC3680N
Problem
Tray 1 or Tray 2 empty message during operation.
Solution
PROBABLE CAUSES:
1. Failed Paper near empty sensor PS11 (Tray 1)
Replace Paper tray empty sensor PS11 (p/n A108M50100)
2. FailedPaper near empty sensor PS12 (Tray 2)
Replace Paper tray empty sensor PS12 (p/n A108M50100)
SSD Knowledge Base
Page 442 of 611
How to Download Print Capture Files Via FTP
Return to Contents
How To
ID: KBA00047421
Updated: 9/24/2019 9:05:19 AM
Related Products:bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C4000i,bizhub C4050i,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C2595i,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFXC3680,MFXC3680N,MFX
C3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Question
How to download print capture (cpt) files via FTP?
Answer
Please refer to the attached documentation. To view the PDF, you may need to download a free copy of
Adobe Reader®.
Note: This may also be performed during a remote session
Attachments
Remote and OnSite Diagnostics Using FTP.pdf (466.70 KB)
SSD Knowledge Base
Page 443 of 611
PDF Printing gibberish
Return to Contents
Problem Solution
ID: KBA00048205
Updated: 10/4/2019 8:40:14 AM
368,bizhub 368e,bizhub 454e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub
C224,bizhub C224e,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub
C2280N,MFXC2590,MFXC2595i,MFXC2860,MFXC3090,MFXC3095i,MFXC3680,MFXC4590
Problem
When printing PDF files from a USB thumb Drive the machine will print multiple pages of garbled or
random characters.
Solution
CAUSE:The Page Description Language (PDL) may be set specifically to PCL (Printer Command
Language) instead of PS (PostScript) or Auto
SOLUTION: Set the printing language to AUTO on the MFP to determine whether PCL or PS
(PostScript) is required. Perform the steps below,
1. Press [Utility]
2. Press [User settings]
3. Press [Printer Settings]
4. Press [Basic Settings]
5. Press [PDL Settings]
6. Set to AUTO
SSD Knowledge Base
Page 444 of 611
Return to Contents
Problem Solution
ID: KBA00048402
Updated: 9/26/2019 11:47:24 AM
Problem
Solution
CAUSE: Internal/firmware issue
SOLUTION: Possible battery issue on MFPB. Refer to the following information.
Technical Bulletin 11472 was released with firmware to prevent this issue (See attached)
If the special firmware was not installed on the machine and the issue occurs replace the MFP
board and flash machine with latest firmware.
Attachments
11472(1).pdf (736.30 KB)
SSD Knowledge Base
Page 445 of 611
Intermittent Dog Ears From Cassette Tray
Return to Contents
Problem Solution
ID: KBA00049302
Updated: 10/10/2019 3:19:53 PM
754,bizhub 754e,bizhub C224e,bizhub C284,bizhub C284e,bizhub C308,bizhub C364,bizhub
C558,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFX
C2280N,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFX
Problem
Intermittent dog ear when feeding from the paper tray.
Solution
CAUSE: Damaged or missing Cassette Tray Guide (Mylar).
SOLUTION: Replace Cassette Tray Guide (p/n A0ED620200). Refer to image below for mylar location.
Cassette Tray Guide
SSD Knowledge Base
Page 446 of 611
Intermittent Dog Ears From Cassette Tray (cont.)
SSD Knowledge Base
Page 447 of 611
Return to Contents
Known Error
ID: KBA00049309
Updated: 10/8/2019 12:07:22 PM
654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub
C454e,bizhub C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,MFX3680N,MFX
C3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC5590
Error
Root Cause
Card Reader driver was removed prior uninstallingthe Card Reader properly.
Note; The Authentication Device can not be UNSET in billing mode (Stop9).
Workaround/Fix
Enter CE Mode and follow the steps below:
1. Select Counter.
3. Press Stop 00. Stop 01.
4. If applicable input CE password 9272 4 times (Default).
5. Select System 2.
6. Select HDD and set the HDD as "Installed".
7. Exit CE Mode and Reboot the machine
8. Reenter CE Mode.
10. Select Memory/Storage Adjustment.
11. Select screen 2 and format the HDD.
12. When format is complete, reboot the machine.
13. Reenter CE Mode.
14. Enter Billing Mode by pressing Stop then 9
15. Select Authentication Device and select Unset then End.
16 Wait for the Complete Message
17. Reboot the machine:
SSD Knowledge Base
Page 448 of 611
T90 fax error
Return to Contents
Known Error
ID: KBA00049317
Updated: 10/23/2019 12:18:35 PM
458,bizhub 554e,bizhub 558,bizhub C224e,bizhub C258,bizhub C284e,bizhub C308,bizhub
C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub C658,MFX3680N,MFX
Error
T90 fax transmission error occurs
Root Cause
1. Dial Tone detection setting is set to ON
2. DC Loop check setting is set to ON.
3. Possible corrupt fax settings
Workaround/Fix
1. Confirm that Dial Tone Detection is set to OFF
Service Mode > Fax Settings > Network > Network Settings 2 > Dial Tone Detection
2. Confirm that DC Loop Check is set to OFF
Service Mode > Fax Settings > Network > Network Settings 2 > DC Loop Check
3. Perform a Fax Initialization
Service Mode >Fax Settings >Initialization >Fax Function Parameters > YES:
SSD Knowledge Base
Page 449 of 611
How to set priority screen when using account track
Return to Contents
How To
ID: KBA00049319
Updated: 10/10/2019 9:13:06 AM
754e,bizhub C224e,bizhub C284e,bizhub C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub
Question
How to select the priority screen between Main Menu,Copy, Scan/Fax or User Box when using account
track?
Answer
3. Select Reset Settings
4. Select System Auto Reset
5. Select the preferred priority mode
6. Click OK
SSD Knowledge Base
Page 450 of 611
Return to Contents
How To
ID: KBA00901248
Updated: 10/18/2019 9:25:29 AM
C287,bizhub C300i,bizhub C308,bizhub C360,bizhub C360i,bizhub C364,bizhub C364e,bizhub
C654,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFX
C5580N,MFXC5590
Question
Answer
First Copy Out Time (FCOT) starts when the first sheet of paper begins feeding from the paper feed
unit and ends when the sheet of paper is exited from the machine.
SPECIAL NOTE: Solution contribution by Mark D'Attilio, Production Print/SSD
SSD Knowledge Base
Page 451 of 611
Unable to connect to the network
Return to Contents
Problem Solution
ID: KBA00049428
Updated: 10/29/2019 9:19:15 AM
Related Products:bizhub 224e,bizhub 284e,bizhub C224e,bizhub C284e,bizhub C364e,bizhub
C454e,bizhub C554e,bizhub C654e,bizhub C754e,MFXC2280,MFXC2280N,MFXC2880,MFX
Problem
Unable to connect to the network, despite being able to ping the machine on the network.
Solution
CAUSE: Network speed requires adjusting.
SOLUTION: Set network speed to 10/100Mbps, by performing the following.
1. Select Menu
2. Select Utility
5. Enter Admin password 12345678 twice (Default)
7. Select Detail Settings
8. Select Device Settings
9. Select 10/100Mbps
10. Press OK
SSD Knowledge Base
Page 452 of 611
The New or Register button to create a new program does not show
Return to Contents
Problem Solution
ID: KBA00049606
Updated: 10/29/2019 11:28:19 AM
C759,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2860,MFXC2880,MFX
C5590
Problem
The [New] or [Register] button to create a new program does not show when selecting [Menu] >
[Fax/Scan] > [Program].
Solution
CAUSE: The Offhook icon has been highlighted/selected prior to selecting Program.
SSD Knowledge Base
Page 453 of 611
The New or Register button to create a new program does not show (cont.)
1. Ensure that the Onhook icon is highlighted/Selected.
SSD Knowledge Base
Page 454 of 611
The New or Register button to create a new program does not show (cont.)
2. Select [Program] and you should see the [New] or [Register] button displaying.
SSD Knowledge Base
Page 455 of 611
"Time Adjust Not Successful" message
Return to Contents
Problem Solution
ID: KBA00049809
Updated: 10/30/2019 10:06:59 AM
754,bizhub 754e,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C454,bizhub
Problem
"Time Adjust Not Successful" message occurs at power ON.
Solution
CAUSE: Time Adjust is set to ON
SOLUTION: Set Time Adjust to OFF, by performing the following.
1. Log into Page Scope Web Connection ( PSWC)
2. Log in as the Administrator
Note: Default password is 12345678 twice but if end user changes the Administrator password, you will
need to use that password.
3. Select Maintenance
4. Select Date/Time
5. Set Time Adjust to: OFF
SSD Knowledge Base
Page 456 of 611
FS534, Remove paper from output tray when receiving a print job.
Return to Contents
Problem Solution
ID: KBA00049913
Updated: 4/23/2020 11:27:37 AM
454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub C224e,bizhub C227,bizhub C258,bizhub
3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2880,MFXC2880N,MFX
C3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC5580N
Problem
When printing to the FS534 the MFP may state "Remove paper from output tray" and print job will not
output.
Solution
CAUSE: Incorrect Finisher output tray set as default.
SOLUTION: Use the following procedure to set the correct tray for output.
1. Select Utility.
2. Select Administrator Settings.
3. Log in using the Administrator password (Default: 12345678 twice).
4. Select Output Settings.
5. Select Output Tray Settings.
6. If the default output tray is set to Tray 3, change the output tray to Tray 1 (or Tray 2).
SSD Knowledge Base
Page 457 of 611
Not able to export the address book
Return to Contents
Problem Solution
ID: KBA00049910
Updated: 10/31/2019 3:36:09 PM
Problem
Unable to export the address book, the results OK or NG do not appear (just blank dialog box).
Solution
PROBABLE CAUSES:
1. Firmware requires updating.
Install the latest base firmware The latest version firmware is available for download via One Stop
Product Support.
Note: Ensure software switch is set correctly for the function version specified in the firmware readme.
2. Software switch 72 is not set correctly.
Set software switch 72 to Hex 00, by performing the following.
a. Select Counter
b. Select Display Keypad
c. Press Stop 00. Stop 01
d. If applicable input CE password 9272 4 times (Default)
e. Select System 2
f. Select Software Switch Settings
g. Set Switch No. to 65
h. Set HEX Assignment to 01
i. Press Fix
j. Press End
k. Press Exit
l. Power MFP OFF/ON
3. DIMM requires cleaning or reseating
Clean DIMM and reseat

SSD Knowledge Base
Page 458 of 611
Return to Contents
Problem Solution
ID: KBA00049918
Updated: 11/1/2019 10:43:04 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 4052,bizhub 4752,bizhub
554e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 754e,bizhub 808,bizhub C224e,bizhub C227,bizhub
C250i,bizhub C258,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3100P,bizhub
C3110,bizhub C3350,bizhub C3350i,bizhub C3351,bizhub C364e,bizhub C368,bizhub C3850,bizhub
C3850FS,bizhub C3851,bizhub C3851FS,bizhub C4050i,bizhub C454e,bizhub C458,bizhub
C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,MFX
C2260,MFXC2280,MFXC2590,MFXC2595i,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFX
C3095i,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Problem
Solution
CAUSE: Password not created under Job Retention
SOLUTION: To create a password under Job Retention, perform the following.
1.Select Preferences in the print driver
2. Select My Tab
3. Select Job Retention
4. Select Secure Job
5. Create password
SSD Knowledge Base
Page 459 of 611
Postscript barcode fonts do not print
Return to Contents
Problem Solution
ID: KBA00044207
Updated: 11/1/2019 10:12:22 AM
458,bizhub 458e,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 754e,bizhub
808,bizhub 958,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284e,bizhub
C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C364e,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C4050i,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub
C754e,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2590,MFXC2595i,MFXC2860,MFX
C2880,MFXC2880N,MFXC3090,MFXC3095i,MFXC3680,MFXC3680N,MFXC3690,MFXC3695i,MFX
Problem
Postscript bar code fonts do not print when print.
Note: This occurs with Postscript bar code fonts.
Solution
CAUSE: PostScript startjob / exitserver operation command is disabled to enhance security on IT5/IT6
models by default.
SOLUTION: Set software switch No.158 bit 4 0>1 (0x10) enables to allow PostScript startjob / exitserver
operation command.
SSD Knowledge Base
Page 460 of 611
Changing the Administrator Password in Utility Mode and from PageScope Web Connection
Return to Contents
How To
ID: KBA00050402
Updated: 11/8/2019 10:49:49 AM
C5580N,MFXC5590
Question
Can you change the administrator password of the machine in Utility mode and from PageScope Web
Connection (PSWC)?
Answer
Yes, the administrator password can be changed on the machine in Utility mode and from PageScope
Web Connection (PSWC). Please refer to the attached documentation for additional details. To view the
Attachments
AdminPass_PSWC.pdf (882.30 KB)
SSD Knowledge Base
Page 461 of 611
Exporting/Importing data from one MFP to another
Return to Contents
How To
ID: KBA01402015
Updated: 12/7/2015 10:39:15 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654,bizhub 654e,bizhub
754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C454,bizhub C454e,bizhub
C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFX
Question
How to Export/Import data from one MFP to another without using PageScope Data Administrator.
Answer
To Export/Import data, please perform the following.
Note: Settings in PageScope Web Connection will not be copied using this procedure.

1. Verify that the machine has the latest firmware version installed.
Note: Please refer to USB Firmware Install Procedure.
2. Access Service Mode and verify that SW Switch 72 is set to Hex 04.
[Service Mode] ? [System 2] ? [Software Switch Setting] ? Switch No. = 72 ? HEX Assignment = 04
SSD Knowledge Base
Page 462 of 611
Exporting/Importing data from one MFP to another (cont.)

3. Plug a "clean" USB stick (no data on it) into the side port of the MFP.

4. Access Administrator Mode to Export settings.
[Administrator Settings] ? Go to Page 2 ? [External Memory Backup] ? [Export]
SSD Knowledge Base
Page 463 of 611

5. Select items to be exported.
a. Select all the desired items for export (backup) and click on the Password button.
SSD Knowledge Base
Page 464 of 611
b. On the next screen, create a password (twice). Press OK.
c. The screen will revert to the Export Screen; then press Start.
SSD Knowledge Base
Page 465 of 611

6. The selected settings will now export to the USB stick. The files are saved as .DAT and it is not recommended to read/edit
them.

7. When Export has completed, the selected items will either have been successfully exported (OK) or not (NG).
SSD Knowledge Base
Page 466 of 611

8. To import the data from the USB stick, perform all the previous steps, selecting Import from the External Memory Backup
screen instead of Export. When the data is being imported, the screen will indicate...

9. The import may seem to take longer than the export so please be patient. DO NOT stop the procedure. When completed,
the list of imported items will be shown with either OK (successful import) or NG (unsuccessful import) after the name. Press
"Close" button and the following screen will be displayed.
SSD Knowledge Base
Page 467 of 611

10. Power the MFP OFF/ON. The data from one MFP should now be imported to the other MFP.
Attachments
Revision_Import_Export_ SettingList.xlsx (87.80 KB)
SSD Knowledge Base
Page 468 of 611
Setup Wireless Only connection on the 4 & 8 series MFPs
Return to Contents
How To
ID: KBA00050703
Updated: 2/10/2020 4:15:43 PM
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub C224e,bizhub C284,bizhub C284e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFXC2280,MFX
C2280N,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N,MFX
C5590
Question
How do I setup a Wireless Only connection using the customer's Access Point and SSID password?
Answer
1. *** Note that the optional Wireless LAN kit is needed [UK212 (8 series) & UK208 (4 series)] **
1. Access Administrator Setting mode through the Utility mode on the Operational Panel
a. default p/w is 1234567812345678
3. Scroll to page 3 and select Network I/F Configuration
a. Set this to Wireless Only
•This will enable the MFP to print /scan only in a wireless environment as a wireless LAN
adapter
4. Go back to previous page and select Wireless Network Settings
5. Select Manual Setting
6. Select Access Point List button on bottom. The MFP will search for available wireless Access
Points
7. Press to highlight the Access Point SSID desired
8. Use the forward arrow to proceed to page 2 of the Wireless Network Settings>Manual Settings menu
and view Authentication types
9. Select WPA20PSK (AES) security level and enter the customer's Access Point Passphrase
10. Once completed, go back to Wireless Network Setting menu and select Connection Status to
check connectivity to the wireless network
11. Turn off MFP for at least 10 seconds and then reboot
Attachments
Wireless Only setup on 4 and 8 series.docx (2.80 MB)
SSD Knowledge Base
Page 469 of 611
Return to Contents
Known Error
ID: KBA00050808
Updated: 11/18/2019 9:29:04 AM
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C308,bizhub C3351,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub
C754e,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC3090,MFXC3680,MFX
Error
Root Cause
There is a username and password being used when it is not required or there is no username and
password when one is required.
Workaround/Fix
Consult with the customers IT department.
1. If the customer is using a commercial SMTP server such as Gmail or Office365 they will typically need
a username and password.
If credentials are necessary, enter the credentials in the SMTP settings.
2. If the customer is using a relay, or an exchange server, they may not require credentials.
If credentials are not required, make sure SMTP authentication is unchecked.
SSD Knowledge Base
Page 470 of 611
Default the subject line information when scanning to email
Return to Contents
How To
ID: KBA00050812
Updated: 11/13/2019 3:51:33 PM
364e,bizhub 368,bizhub 368e,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub
C224e,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C300i,bizhub C308,bizhub
C3851FS,bizhub C4050i,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX3680N,MFXC2280,MFXC2280N,MFX
C2590,MFXC2595i,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFXC3680,MFXC3680N,MFX
C3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Question
How to change the default subject line for scan to email?
Answer
To change the default subject line on scan to email, perform the following.
1. Select Menu
2. Select Scan
3. Select Name/Subj/Name/Other
4. File Name: Input subject line name
5. Press OK
SSD Knowledge Base
Page 471 of 611
"Printers cannot be detected, please check port settings" message
Return to Contents
Problem Solution
ID: KBA00051006
Updated: 11/18/2019 9:52:54 AM
Related Products:bizhub 227,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 558e,bizhub C224,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284,bizhub C364,bizhub C364e,bizhub C368,bizhub C554,bizhub C654e,MFX
C3690
Problem
"Printers cannot be detected, please check port settings" message when printing a job.
Solution
CAUSE: Windows Operating System default print driver being used
SOLUTION: Install the Konica Minolta print driver for the MFP. The latest version of firmware, system
software or drivers is available via One Stop Product Support.
SSD Knowledge Base
Page 472 of 611
Return to Contents
Known Error
ID: KBA00051017
Updated: 11/13/2019 11:24:03 AM
C4580N,MFXC5580N
Error
Root Cause
Firmware requires updating.
Workaround/Fix
Install firmware version G20M0 or newer. To view the PDF, you may need to download a free copy of
Adobe Reader®.:
SSD Knowledge Base
Page 473 of 611
SNMP v3 passwords do not match error
Return to Contents
Problem Solution
ID: KBA00051214
Updated: 11/22/2019 9:59:30 AM
658e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub
C754,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2590,MFXC2880,MFX
C5590
Problem
"Passwords do not match error" message when using scan to email with SNMP v3.
Solution
CAUSE: Incorrect password when configuring SNMP v3.
SOLUTION: Enter the machines MAC Address without the colons as the password, by following the
steps below.
1. Select Counter
4. On the CE password screen, press Stop, C to display the MAC Address.
SSD Knowledge Base
Page 474 of 611
Server Connection Error 16713768
Return to Contents
Known Error
ID: KBA00051403
Updated: 11/21/2019 11:32:17 AM
4052,bizhub 458,bizhub 558e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C554,bizhub C654e,MFX
Error
When Scanning to SMB ONLY large documents will fail and the MFP will error out 16713768 with
"Server Connection Error" message.
Root Cause
Network connection speed is not set correctly.
Workaround/Fix
Change the Network speed to 100Mbps Full Duplex by performing the following:
1. Select Utility
3. Enter password 12345678 twice
5. Select Detail Settings
6. Select Device Settings
7. Change the Network Speed to 100Mbps Full Duplex.
8. Power MFP OFF/ON.:
SSD Knowledge Base
Page 475 of 611
Fax Confirmation Report (Paper Tray Setting)
Return to Contents
How To
ID: KBA00051502
Updated: 11/25/2019 8:45:32 AM
454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 658e,bizhub C224,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C658,MFX3680N,MFX4580N,MFX
Question
How to set the paper tray for Fax TX confirmation report?
Answer
1. Select Utility
2. Select User Settings
4. Select Paper Tray Settings
5. Select Print Lists
6. Setect the desired paper tray (Default is tray 1)
SSD Knowledge Base
Page 476 of 611
"Output Method" and "Layout / Finish" are no longer displayed (macOS)
Return to Contents
Problem Solution
ID: KBA00051506
Updated: 11/22/2019 8:45:26 AM
Related Products:bizhub 308,bizhub 308e,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4052,bizhub 423,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4750,bizhub 4752,bizhub 552,bizhub
554e,bizhub 558,bizhub 558e,bizhub 652,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub
C280,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C3350i,bizhub C3351,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub
C3850FS,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C452,bizhub C454,bizhub
C454e,bizhub C458,bizhub C552,bizhub C552DS,bizhub C554e,bizhub C558,bizhub C652,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub
C759,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2590,MFXC2595i,MFXC2828,MFX
Problem
Instead of "Output Method" or "Layout / Finish", the "Printer Features" item appears.
Note: Also, it is not possible to set the "Output Method" advanced setting or "Popup Authentication
Dialog when printing" setting when using User Authentication or Account Track.In addition, the ID and
password entry screen displayed when setting the output method in "Printer Features" to Secure Print is
not displayed.:

Example of screen when printing using Safari:
Example when printing using nonmacOS standardequipped application:
SSD Knowledge Base
Page 477 of 611
"Output Method" and "Layout / Finish" are no longer displayed (macOS) (cont.)
Solution
CAUSE: This behavior is due to the specification change on the Apple side.
SOLUTION: Please follow the workaround listed below.
1. Issue is resolved in macOS v10.15. Please upgrade the Operating System (OS) to MacOS to version
10.15.
SSD Knowledge Base
Page 478 of 611
How to print HDD Sanitation Report (Overwrite All Data) on bizhub 4 and bizhub 4e series
Return to Contents
How To
ID: KBA00051509
Updated: 11/25/2019 9:51:35 AM
C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C654e,bizhub
Question
How to print HDD Sanitation (Overwrite All Data) Report.
Answer
1. Select Utility
2. Select Administrator Mode
4. Select HDD Settings
SSD Knowledge Base
Page 479 of 611
How to print HDD Sanitation Report (Overwrite All Data) on bizhub 4 and bizhub 4e series (cont.)
5. Select First Overwrite All Data Report Settings
6. Select Customer Name and enter any name in the box.
7. Go back to the previous screen and select Overwrite All Data.
8. A Message will appear with 3 options chose the middle one [Overwrite & Print Report]
9. At this point the OK button will be grayed out.
10. Next to enable it open the BYPASS tray and load paper then press OK.
SSD Knowledge Base
Page 480 of 611
How to View Firmware Version and Function Level without CE Login
Return to Contents
How To
ID: KBA00051810
Updated: 11/27/2019 3:11:40 PM
C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C360i,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C454,bizhub
C5590
Question
How do you view the firmware version without logging into service mode?
Answer
Please refer to the attached documentation for step by step instructions. To view the PDF, you may
Attachments
How to View the Firmware Version and Function Level without Logging into Service Mode.pdf (573.00 KB)
SSD Knowledge Base
Page 481 of 611
How to Create Custom Headers and Footers for Copy Jobs
Return to Contents
How To
ID: KBA00051811
Updated: 12/2/2019 7:55:04 AM
Question
How to create custom headers and footers for copy jobs?
Answer
Please refer to the attached documentation for detailed instructions. To view the PDF, you may need to
Attachments
How To Create Custom Headers and Footers for Copy Jobs.pdf (839.10 KB)
SSD Knowledge Base
Page 482 of 611
Recommended Fax Settings
Return to Contents
Reference
ID: KBA00051823
Updated: 12/2/2019 8:46:48 AM
C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4050i,bizhub
C5580N,MFXC5590
Reference
These settings will provide a baseline for troubleshooting a fax issue, It is the best practice to set all of
the recommended settings, then adjust the settings as necessary (if there are no longer any issues with
faxing, but it's now too slow, the reception and transmission speeds can be adjusted)
Adobe Reader®.
Attachments
Recommended Fax Settings.pdf (191.10 KB)
SSD Knowledge Base
Page 483 of 611
When a PDF document is displayed on Google Chrome and printed using the PCL driver, PCL XL error occurs and printing is not successful
Return to Contents
Problem Solution
ID: KBA00042250
Updated: 12/3/2019 11:23:32 AM
Related Products:bizhub 227,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 367,bizhub
368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4750,bizhub
808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C3850FS,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
Problem
When a PDF document is displayed in Google Chrome and printed using the PCL driver, "PCL XL error"
occurs and printing is not successful.
Note: >In the print result, "PCL XL error" is displayed and the text is not printed correctly.The page that
causes "PCL XL error" varies depending on the PDF document to be printed and the print execution
timing.
Solution
CAUSE: If the PDF has a large size image (*1) an error occurs in Google Chrome or OS processing,
correct image data can not be sent to driver processing, and printing processing is interrupted in an
abnormal state which will create the issue.
Note: (*1) Especially in the case of PDF created by the scan function, it may include several huge
images depending on the original document and creation method.For example, a compact PDF of a
document with handwriting or background patterns is likely to be split into multiple overlapping images
(layers).
SOLUTION: Due to the issue occurring in processing of the application or the Operating System (OS)
side, the print driver is unable to resolve the issue. To resolve this issue please follow one of the
outlined workarounds below.
1. Print using PS driver
2. Print via another application such as Acrobat Reader instead of Google Chrome
3. Decrease DPI at PDF scan
4. Recreate PDF in a file format: PDF (for compact PDF)
SSD Knowledge Base
Page 484 of 611
When a PDF document is displayed on Google Chrome and printed using the PCL driver, PCL XL error occurs and printing is not successful (cont.)
SSD Knowledge Base
Page 485 of 611
Return to Contents
Problem Solution
ID: KBA00052228
Updated: 12/5/2019 11:40:23 AM
C554e,bizhub C654,bizhub C654e,bizhub C754,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFX
Problem
Solution
CAUSE: Firmware requires updating
SOLUTION: Install the following firmware based on model. The latest version firmware is available for
bizhub C754e/C654e: GDLM0 or newer
bizhub C554e/C454e: GDLM1 or newer
bizhub C364e/C284e/C224e: GDLM1 or newer
bizhub C754/C654: GBSM0 or newer
bizhub C554/C454: GBSM0 or newer
bizhub C364/C284/C224: GBSM0 or newer
bizhub 754e/654e: GDLM0 or newer
bizhub 554e/454e/364e/284e/224e: GDLM1 or newer
bizhub 754/654: GBSM0 or newer
SSD Knowledge Base
Page 486 of 611
When using User Authentication/Account Track, print job fails to print.
Return to Contents
Problem Solution
ID: KBA00052244
Updated: 4/23/2020 8:14:18 AM
3300P,bizhub 3301P,bizhub 3320,bizhub 3602P,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4000P,bizhub 4020,bizhub 4050,bizhub 4052,bizhub 4402P,bizhub 4422,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4700P,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub
C300i,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3300i,bizhub C3320i,bizhub C3351,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub
C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub
C3095i,MFXC3680,MFXC3680N,MFXC3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC4595i,MFX
C5580N,MFXC5590,MFXC5595i,MFXC6595i
Problem
After configuring the machine and the print driver to use User Authentication/Account Track, then a
print job is sent to the printer, the job may fail.
When looking at the job history, the job details for the failed job shows "Error Deletion" and/or "Login
Error".
Solution
CAUSE: Mismatch between firmware version and print driver version.
SOLUTION: Update both the firmware and print driver to the latest posted versions as a set.
Notes:
1. The latest version of firmware, system software or drivers is available via One Stop Product Support.
2. When downloading firmware or drivers, check the associated Release Notes which are listed with
them for download.
3. The release notes should include the proper driver, function level and firmware combination that
allow for proper operation.
SSD Knowledge Base
Page 487 of 611
When executing "Overwrite & Print Report" at the MFP where the consumable life is overdue, the report cannot be printed.
Return to Contents
Problem Solution
ID: KBA00052404
Updated: 1/3/2020 10:36:35 AM
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub
4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub
958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub
C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C364e,bizhub C368,bizhub
C3851,bizhub C4000i,bizhub C4050i,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFXC2260,MFX
C2280,MFXC2280N,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFX
C3680,MFXC3680N,MFXC3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Problem
When executing "Overwrite & Print Report" at the MFP where the consumable life is overdue, the report
cannot be printed.
Solution
SOLUTION: Install the following firmware version depending on model listed below. The latest version
firmware is available for download via One Stop Product Support.
bizhub C360i/C300i/C250i G0045 or newer
bizhub C4000i/C3300i G0045 or newer
bizhub C3320i G0045 or newer
bizhub C759/C659 G00X4 or newer
bizhub C658/C558/C458 G00X4 or newer
bizhub C368/C308/C258 G00X4 or newer
bizhub C754e/C654e GDLM0 or newer
bizhub C364e/C284e/C224e GDLM1 or newer
bizhub 658e/558e/458e G00X4 or newer
bizhub 368e/308e G00X4 or newer
bizhub 558/458 G00X4 or newer
bizhub 368/308 G00X4 or newer
bizhub 958/808/758 G00X4 or newer
bizhub 367/287/227 G00X4 or newer
bizhub 754e/654e GDLM0 or newer
SSD Knowledge Base
Page 488 of 611
When executing "Overwrite & Print Report" at the MFP where the consumable life is overdue, the report cannot be printed. (cont.)
SSD Knowledge Base
Page 489 of 611
"TPM Chip has been changed Initialize TPM settings" message
Return to Contents
Problem Solution
ID: KBA00048704
Updated: 11/12/2019 11:50:29 AM
C4580N,MFXC5580N
Problem
The MFP (bizhub 4e series) will suddenly lose it's meters and serial number
Note: The following messages will be shown and will not clear:
"TPM Chip has been changed"
"Only black and white printing is possible."
"Fax is currently unavailable"
"Banner Print Job in Queue"
Solution
CAUSE: Issue will occur after turning off the machine for a while specially after the weekend.
SOLUTION:
1. Have a new, unused SSDB, but do not install it yet.
2. Order a new MFP Board
3. Flash the MFPB with the Reset Tool 3 Times total with the old SSD Board.
4. Once the 3rd flash of the MFPB says complete, turn off the MFP (DO NOT REBOOT).
5. Install the new SSDB.
6. Insert firmware stick with (latest base firmware) and turn the MFP on.
7. When the firmware screen comes up check/correct Machine and Type, then flash firmware.
8. After firmware has loaded, turn on the MFP normally.
9. You may or may not get a CD390, Allow the MFP to perform it's recovery process if the CD390
occurs.
10.When the machine comes up, it should behave like a brand new machine again and will need serial
number entered.
11. In some cases, the entire install process may need to be done (security lines might occur.)
12.Install the preventive firmware GHVM1
Note: Please follow the READMe has specific instructions on "How to update the firmware.pdf". The
latest version firmware is available for download via One Stop Product Support.
SSD Knowledge Base
Page 490 of 611
Deploying Authenticode signed print drivers to a Windows® domain
Return to Contents
How To
ID: KBA00052543
Updated: 1/10/2020 3:39:11 PM
Related Products:,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub 368e,bizhub
454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C250i,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub
C2595i,MFXC2860,MFXC2880,MFXC2880N,MFXC3095i,MFXC3680,MFXC3680N,MFXC3690,MFX
C3695i,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Question
How to deploy Authenticode signed print drivers to a Windows® domain?
Note: Some Konica Minolta print drivers have an Authenticode signature as opposed to being WHQL
digitally signed. There drivers require additional prompts and administrator rights to install, which can
make deployment more challenging unless the drivers certificate is added as a Trusted Publisher for
the domain / computer.
Answer
1. Download your print driver
a.Download and extract your print driver so you have access to all of the driver files
2. Extract the certificate
a. Locate the catalog file, it can be found with the rest of the driver files and has the .cat extension
b. Right click on the cat file and click on Open
c. Click on View Signature button at the bottom of the dialog
d. Click on View Certificate button
e. On the next dialog, click on the Details tab at the top
f. Click on the Copy to file button at the bottom
g. Step through the export wizard. You will need to provide a location and file name for the
certificate, but the rest of the settings shouldn't need to be changed.
3. Import the certificate to domain group policy
a. Open the Group Policy Management application. Start > Administrative Tools > Group Policy
Management
b. Locate and right click on the domain group policy, click on Edit
c. Select Computer Configuration > Policy > Windows Settings > Security Settings > Public Key
Policies
d. Right click on the Trusted Publishers and click on Import
e. Step through the import wizard, provide the location and name of the certificate when asked then
finish out the wizard. Other than the file, no other settings should need to be changed.
4. ALTERNATIVE: Add the certificate to a single workstation (adhoc)
a. Browse to the location of the extracted driver files
b. Open .cat file in the driver installation files folder
SSD Knowledge Base
Page 491 of 611
Deploying Authenticode signed print drivers to a Windows® domain (cont.)
c. Click "View Signature"
d. Click "View Certificate"
e. Click "Install Certificate"
f. Use the Wizard to install the certificate
SSD Knowledge Base
Page 492 of 611
Remote Panel error when accessing from a browser
Return to Contents
Problem Solution
ID: KBA00052801
Updated: 1/13/2020 2:37:14 PM
368e,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 654e,bizhub
C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,MFX
C2260,MFXC2280,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFX
Problem
When accessing Remote Panel via a browser an error message (Password is not correct) will occur, if
the password has any special characters (!, $, #).
Solution
SOLUTION: Install the following firmware version based on model. The latest version firmware is
available for download via One Stop Product Support.
bizhub C658/C558/C458 GC3W5 or newer
bizhub C368/C308/C258 GC3W4 or newer
bizhub C287/C227 GC3W4 or newer
bizhub C3851/C3351 GC3W4 or newer
bizhub C364e/C284e/C224e GDLM1 or newer
bizhub 658e/558e/458e GC3W5 or newer
bizhub 368e/308e GC3W4 or newer
bizhub 558/458 GC3W5 or newer
bizhub 958/808/758 GC3W5 or newer
bizhub 367/287/227 GC3W4 or newer
bizhub 754e/654e GDLM0 or newer
SSD Knowledge Base
Page 493 of 611
USB thumb drive does not work with 4,4e,8,8e or i Series
Return to Contents
Problem Solution
ID: KBA00053111
Updated: 1/8/2020 3:47:13 PM
658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C250i,bizhub C258,bizhub C284,bizhub
C284e,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C360i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C454,bizhub
C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub
C2280N,MFXC2590,MFXC2595i,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFXC3680,MFX
C3680N,MFXC3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC4595i,MFXC5580N,MFXC5590,MFX
C5595i,MFXC6595i
Problem
PROBLEM:
1. Windows formatting may prevent USB thumb drive from being read correctly and will fail if used to flash firmware on 4,8 or i series
MFPs
a. Sometimes error messages dealing with Write Protection, or unreadable disk, etc may occur
b. When inserted into the machines the firmware will simply not load, or not load properly
Solution
SOLUTION
1. This KBA provides a safe alternative that will repair the MBR (Master Boot Record) and format the
USB more cleanly using HPUSBDisk program
A. Use the attached HPUSBDisk.exe program attached or download it from the internet
B. Follow the instructions in the attached PDF to run it, fix the MBR and format the USB thumb
drive cleanly
Attachments
Format USB.pdf (572.10 KB)
HPUSBDisk.exe (96.00 KB)
SSD Knowledge Base
Page 494 of 611
How to add header/footer to Copy jobs
Return to Contents
Reference
ID: KBA00053136
Updated: 2/14/2020 2:55:19 PM
Related Products:bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub
C2260,MFXC2280,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFX
Reference
You can have a custom header and/or footer information print out on Copy jobs
From the Home screen press Utility> Administrator> System Settings> Stamp Settings>
Header/Footer
Name your header/footer and add desired information (preset time/date or your own text)
To have the header/footer print on your copies and prints
From the Copy screen press Application> scroll over in the upper menu to (G) Stamp/Compostion>
Header/ Footer
Here you can turn the feature On/Off or select from a list of already created ones
Note: Print jobs only have preset date and time available, not custom header/footer above
SSD Knowledge Base
Page 495 of 611
CE Password Reset procedure
Return to Contents
Reference
ID: KBA01400152
Updated: 8/16/2016 1:47:16 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 367,bizhub 368,bizhub
454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224e,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub
C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFX
C2280N,MFXC2590,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFX
Reference
WARNING: DO NOT use the Reset Tool on the “4e” Series. Instead, use the following reset procedure.
1. Press the [Menu] key.
2. Touch [Counter].
3. Touch the following keys in this order; Stop g 0 g 0 g Stop g 0 g 1.
4. Touch the following keys in this order; Stop g Clear. (See Note "a" below.)

5. Three items are shown below.
Printer Serial Number
MAC address
CE Password Reset Request Code. (See Note "b" below.)
SSD Knowledge Base
Page 496 of 611
CE Password Reset procedure (cont.)
6. Access LMS for Administrator using a PC connected to the Internet.
7. Click Login.

8. Click Issue Reset Code.

SSD Knowledge Base
Page 497 of 611

9. Enter Printer Serial Number, MAC address and CE Password Reset Request Code.

10. Click Issue.

SSD Knowledge Base
Page 498 of 611

11. Click OK.

12. LMS issues CE Password Reset Code.

SSD Knowledge Base
Page 499 of 611

13. Click Print.

14. Touch Reset Code Input.

SSD Knowledge Base
Page 500 of 611

15. Enter CE Password Reset Code. (See Note "c" below.)

16. CE password is reset to default "9272927292729272", and if the code is input correctly, the machine will enter the
Service Mode automatically.

SSD Knowledge Base
Page 501 of 611

Notes:
a. It is allowed to accept even during the access lock.
b. The data is valid for seven days from the date of issue. A followup attempt should be performed from the beginning
under the following conditions.
The data expires or
Changing the machine's watch
c. If the incorrect number is entered three times, a followup attempt should be performed from the beginning.
SSD Knowledge Base
Page 502 of 611
Changing the SNMP v1/v2 Read Community Name
Return to Contents
How To
ID: KBA00053511
Updated: 1/22/2020 10:57:39 AM
Related Products:bizhub 224e,bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub
C300i,bizhub C308,bizhub C3350i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub
C3851,bizhub C3851FS,bizhub C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub
C2280N,MFXC2590,MFXC2595i,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFX
C3680,MFXC3680N,MFXC3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC4595i,MFXC5580N,MFX
C5590,MFXC5595i,MFXC6595i
Question
How to change the SNMP v1/v2 Read Community Name and still be able to print?
Answer
Follow the instruction in the attached documentation. To view the PDF, you may need to download a
free copy of Adobe Reader®.

Attachments
SNMP_v1_v2_ReadCommunityName.pdf (1,632.90 KB)
SSD Knowledge Base
Page 503 of 611
Error 32 when using scan to email
Return to Contents
Known Error
ID: KBA00053532
Updated: 2/26/2020 10:53:50 AM
C224,bizhub C224e,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub
C2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC5580N
Error
Network Error 32 occurs when using scan to email.
Root Cause
SMTP is not configured correctly.
Workaround/Fix
1. Verify the SMTP server address. Make sure the copier can ping the hostname if using hostname. Use
the PING Confirmation from the MFP by performing the following steps.
a. Select Menu
b. Select Utility
c. Select Administrator Settings
d. Using the numeric keypad enter 12345678 twice
e. Select Network Settings
f. Scroll to page 2 and select Detail Settings
g. Select PING Confirmation
h. Enter the Host Name
i. Press Check Connection
2. Make sure the port information is correct.
3. If using a local email server, verify if SMTP is required. If it is not, make sure SMTP Authentication is
not being used.:
SSD Knowledge Base
Page 504 of 611
Print Controller Quick Reference
Return to Contents
Reference
ID: KBA00053109
Updated: 1/23/2020 12:39:44 PM
Related Products:AccurioLabel 190,AccurioPress 6120,AccurioPress 6136,AccurioPress
6136P,AccurioPress 83hc,AccurioPress C2060,AccurioPress C2070,AccurioPress
C2070P,AccurioPress C3070,AccurioPress C3070L,AccurioPress C3080,AccurioPress
C3080P,AccurioPress C6085,AccurioPress C6100,AccurioPress C83hc,AccurioPrint C2060L,bizhub
C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C450i,bizhub C452,bizhub
C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C552,bizhub C552DS,bizhub C554,bizhub
C558,bizhub C650i,bizhub C652,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C754,bizhub C754e,bizhub C759,bizhub PRESS 1052,bizhub PRESS 1250,bizhub PRESS 1250P,bizhub
PRESS C1060,bizhub PRESS C1070,bizhub PRESS C1070P,bizhub PRESS C1085,bizhub PRESS
C1100,bizhub PRESS C6000,bizhub PRESS C7000,bizhub PRESS C7000P,bizhub PRESS C70hc,bizhub
PRESS C71cf,bizhub PRESS C71hc,bizhub PRESS C8000,bizhub PRO 1100,bizhub PRO C1060L,bizhub
PRO C5501,bizhub PRO C6000L,bizhub PRO C6501,bizhub PRO C6501P,bizhub PRO C65hc,MFX
C2280,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFXC3680,MFX
C3680N,MFXC3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC4595i,MFXC5590,MFXC5595i,MFX
C6595i
Reference
Konica Minolta uses different controllers to enable or enhance the printing capability of its devices.
The most common ones are the Fiery controller, Creo controller, and KM controller.
The attached list provides the following:
Controller model
Type of controller
The Engine(s) it connects to
The style of the controller
Attachments
PRINT CONTROLLER QUICK REFERENCE.docx (18.60 KB)
SSD Knowledge Base
Page 505 of 611
"HDD Data Backup Failed" message
Return to Contents
Problem Solution
ID: KBA00053704
Updated: 2/14/2020 10:15:45 AM
C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C558,bizhub C652,bizhub C652DS,bizhub
C5590
Problem
MFP displays the messge "HDD Backup failed" message in the background. Machine can still be used.
Solution
CAUSE: The HDD Data Backup is probably set to automatically start but there is no external HDD
attached to back up to, or there is a problem with the HDD attached. See the attached User Guide
(search HDD Backup) and Service Manual (search HDD Data Backup) excerpts.
SOLUTION: Disable the auto backup feature. It is a function where the customer can backup data on
demand or automatically to an external HDD attached via USB.
1. If the customer wants the data backed up and has a HDD attached, check connections or try a
different HDD
a. HDD could be full or corrupted, for example
2. If no back up is desired or required then disable or change the settings of this function at the MFP
a. Utility> Administrator Settings> Security Settings> Information Backup Setting> HDD BackUp
1a. Default Settiing for HDD Backup is OFF
1b. Default Setting for Automatic Backup is NO
Attachments
HDD Backup User Guide.png (89.70 KB)
HDD Backup Service Manual.png (128.90 KB)
SSD Knowledge Base
Page 506 of 611
"HDD Data Backup Failed" message (cont.)
SSD Knowledge Base
Page 507 of 611
Return to Contents
Problem Solution
ID: KBA00053710
Updated: 1/31/2020 10:26:25 AM
Related Products:bizhub C224e,bizhub C250i,bizhub C258,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub
C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub
C458,bizhub C550i,bizhub C554e,bizhub C650i,bizhub C654e,bizhub C659,bizhub C754e,bizhub
C759,MFXC2260,MFXC2280,MFXC2590,MFXC2595i,MFXC2860,MFXC2880,MFXC2880N,MFX
C4595i,MFXC5580N,MFXC5595i,MFXC6595i
Problem
Solution
CAUSE: This is specification
SOLUTION: Print PDF documents using Adobe Acrobat instead of Preview,
Notes:
1. This issue occurs only with the data generated via Macintosh® (MAC OS).
2. Please use workaround there is no firmware countermeasure.
SSD Knowledge Base
Page 508 of 611
FS534. Finisher firmware fails with NG when installing firmware
Return to Contents
Problem Solution
ID: KBA00054008
Updated: 5/5/2020 3:35:38 PM
Problem
When trying to install firmware, it fails on the finisher download giving a message of NG2
Solution
CAUSE: Possible loss of communication between MFP and finisher.
SOLUTION: Flash machine and finisher separately
1. Power the MFP OFF
2. Remove the finisher connector from the machine
2. Power MFP ON and install MFP firmware
3. Power MFP OFF for at least 10 seconds
4. Reattach finisher to MFP
5. Reflash Finisher firmware
6. Turn MFP OFF for at least 10 seconds before rebooting
SSD Knowledge Base
Page 509 of 611
Intermittent 3201, 325 and 3003 jam codes
Return to Contents
Problem Solution
ID: KBA00054022
Updated: 3/23/2020 3:39:43 PM
C2880,MFXC2880N,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N
Problem
Intermittent 3201, 325 and 3003 jam codes occur during copying or printing.
Solution
CAUSE: Deterioration of the following sensor actuator cushions.
PS40 Paper passage sensor/1
PS1 Registration sensor
PS3 Paper exit sensor
SOLUTION: Replace the following sensor actuator cushions. Refer to attached images for cushion
locations.
p/n A161702101 Cushion /C
p/n A161825301 Cushion /A
p/n A161826001 Cushion /B
p/n A161893601 Cushion
Attachments
Fig 1.png (35.20 KB)
SSD Knowledge Base
Page 510 of 611
Colors on the Operation Panel Are Inverted
Return to Contents
Problem Solution
ID: KBA00053130
Updated: 2/18/2020 12:18:08 PM
958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C3680N,MFXC3690,MFXC4590,MFXC5580N,MFXC5590
Problem
The colors displayed on the operation panel are chromatically inverted (see the attached photo sample)
Solution
CAUSE: The display setting on the MFP needs to be adjusted
SOLUTION: Adjust the Reversal Screen Display setitng
From the Home screen> press Accessibility> Color Reversal Screen Display Setting (on the second
page)> Turn OFF
SSD Knowledge Base
Page 511 of 611
Faxes not being sent or received and no errors displayed
Return to Contents
Problem Solution
ID: KBA00054015
Updated: 2/25/2020 11:49:16 AM
Related Products:bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C364,bizhub C364e,bizhub
C368,bizhub C454,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub
C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub
C3090,MFXC3095i,MFXC3680,MFXC3680N,MFXC3690,MFXC3695i,MFXC4590,MFXC5580N,MFX
Problem
Unable to send or receive faxes but no Tx (transmittal) or Rx (reception) error codes are displayed
Solution
CAUSE: This may be attributed to improper configuration of the PBX phone line setting
SOLUTION: If the customer is not using a PBX phone connection then make sure the PBX Connection
is disabled
Follow these procedures to to make sure that Admin > Fax > PBX Connection > is set to NO
• In the 4,7,8,9 series go to Administrator mode> Fax Settings> PBX Connection Setting
• In the iSeries go to Administrator mode> Fax Setting> Function Setting> PBX Connection Setting
SSD Knowledge Base
Page 512 of 611
AU205H (OMNIKEY 5427CK): Configuring a DESFire Card
Return to Contents
How To
ID: KBA00030426
Updated: 1/27/2017 8:21:08 AM
C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX3680N,MFX4580N,MFXC2280,MFX
Question
onfiguring a DESFire Card on the AU205H (OMNIKEY 5427CK).
C
Answer
Refer to the attached documentation for configuring a DESFire Card on the AU205H (OMNIKEY 5427CK).
Attachments
DESFire_Card.pdf (2.00 MB)
SSD Knowledge Base
Page 513 of 611
Remove bizhub MarketPlace screensaver after installing
Return to Contents
How To
ID: KBA00036402
Updated: 3/9/2020 11:44:46 AM
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub C224,bizhub
C5590
Question
How to remove a screensaver after installing bizhub MarketPlace?
Answer
To remove bizhub MarketPlace screensaver from the operation panel, perform the following.
1. Select Utility
4. Select Reset Settings
5. Select System Auto Reset
6. Select No Limits
7. Press OK
SSD Knowledge Base
Page 514 of 611
Remove bizhub MarketPlace screensaver after installing (cont.)
SSD Knowledge Base
Page 515 of 611
Print fax reports and other reports from a different tray
Return to Contents
How To
ID: KBA00055905
Updated: 3/26/2020 8:20:26 AM
458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C258,bizhub C284e,bizhub C364e,bizhub
C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C658,bizhub C754,bizhub
Question
How to print fax reports and other reports to a different tray?
Answer
1. Select Utility
2. Select User Settings
3. Select Paper Tray Settings
4. Select Print Lists
a. Select the Paper Tray desired (tray 1 default)
b. Select Simplex/Duplex (simplex default)
SSD Knowledge Base
Page 516 of 611
Creating a Virtual Printer to Transfer Data
Return to Contents
How To
ID: KBA00056120
Updated: 2/22/2021 3:53:40 PM
Related Products:bizhub 160,bizhub 160f,bizhub 161f,bizhub 181,bizhub 184,bizhub 20,bizhub
20P,bizhub 215,bizhub 223,bizhub 224e,bizhub 227,bizhub 25,bizhub 25e,bizhub 281,bizhub
282,bizhub 283,bizhub 284e,bizhub 287,bizhub 28e,bizhub 308,bizhub 308e,bizhub 3300P,bizhub
3301P,bizhub 3320,bizhub 36,bizhub 3602P,bizhub 362,bizhub 3622,bizhub 363,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub 4052,bizhub 40P,bizhub
40PX,bizhub 42,bizhub 423,bizhub 4402P,bizhub 4422,bizhub 454e,bizhub 458,bizhub 458e,bizhub
4700P,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 501,bizhub 552,bizhub 554e,bizhub 558,bizhub
558e,bizhub 601,bizhub 652,bizhub 654,bizhub 654e,bizhub 658e,bizhub 751,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C10P,bizhub C10X,bizhub C200,bizhub C20PX,bizhub C220,bizhub
C224,bizhub C224e,bizhub C227,bizhub C25,bizhub C250i,bizhub C258,bizhub C280,bizhub
C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3100P,bizhub C3110,bizhub
C31P,bizhub C3300i,bizhub C3320i,bizhub C3350,bizhub C3350i,bizhub C3351,bizhub C35,bizhub
C35P,bizhub C360,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub
C3850FS,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C452,bizhub
C659,bizhub C754,bizhub C754e,bizhub C759
Question
How To Create a Virtual Printer to Transfer Data from an Old Machine?
Answer
Creating a virtual printer using Pagescope Data Administrator (PSDA). Follow the steps outlined below.
1. Open Data Admin (Vx) (where "x" is the version number.)
2. Minimize the Settings windows.
SSD Knowledge Base
Page 517 of 611
Creating a Virtual Printer to Transfer Data (cont.)
3. Select the Application initial setting tab.
4. Select Register a Local file (A)...
SSD Knowledge Base
Page 518 of 611
5. Ensure that the Radio button next to New is selected and click the OK button.
6. Select the Model name (to be the same as the one to be delivered), the Market area, and give it a
meaningful Registered name.
SSD Knowledge Base
Page 519 of 611
7. The following is an example. Click the OK button when done.
8. Click the OK button.
SSD Knowledge Base
Page 520 of 611
9. Click the OK button.
10. Select the Basic settings tab to see the virtual printer created.
10. The virtual printer C650i_DataStorage is showing here.
SSD Knowledge Base
Page 521 of 611
The Data light (LED) is always solid blue on MFPs with Fax kit installed
Return to Contents
Problem Solution
ID: KBA00054409
Updated: 3/26/2020 8:07:23 AM
4052,bizhub 423,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4750,bizhub 4752,bizhub 501,bizhub
554e,bizhub 558,bizhub 558e,bizhub 601,bizhub 654,bizhub 654e,bizhub 658e,bizhub 751,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C220,bizhub C224,bizhub C224e,bizhub C227,bizhub
C250i,bizhub C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360,bizhub C360i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub
C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub
C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C2590,MFXC2595i,MFXC2828,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFX
Problem
The Data light (LED) is always solid blue on MFPs a Fax kit installed
Solution
CAUSE: Corrupted data in the fax RX/TX memory boxes.
SOLUTION: Clear fax memory box data via Service Mode
1. Select Counter
5. Select Fax
6. Select Fax File Format
7. Select Start
8. Press OK
9. When complete, the MFP will reboot automatically
SSD Knowledge Base
Page 522 of 611
Save changes made to the copy screen as default
Return to Contents
How To
ID: KBA00056222
Updated: 10/26/2020 2:19:02 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308e,bizhub 364e,bizhub 454e,bizhub
458,bizhub 458e,bizhub 554e,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub
C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub
C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFX
C2260,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2860,MFXC2860,MFXC2880,MFXC2880N,MFX
C3090,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC3690,MFXC4580N,MFXC4590,MFXC4590,MFX
C5580N,MFXC5590,MFXC5590
Question
How to save changes on the copy screen as the default copy settings.
Answer
Perform the steps below.
1. Select Utility
5. Select Change permissions for Default Value
6. Change Permission for Default Value to Enable
7. From the copy screen select the default settings.
8. Click the 3 dots next to Copy and select "Set the current setting value to Default value" to set the default screen
setting Refer to image below.
SSD Knowledge Base
Page 523 of 611
Save changes made to the copy screen as default (cont.)
SSD Knowledge Base
Page 524 of 611
"No Server is Registered Contact Administrator" message
Return to Contents
Problem Solution
ID: KBA00056235
Updated: 11/13/2020 10:50:31 AM
458,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C220,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub
C554e,bizhub C558,bizhub C650i,bizhub C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub
C2280,MFXC2280N,MFXC2590,MFXC2595i,MFXC2828,MFXC2860,MFXC2880,MFXC2880N,MFX
C4595i,MFXC5580N,MFXC5590,MFXC5595i,MFXC6595i
Problem
"No Server is Registered Contact Administrator" message is displayed on operation panel.
Solution
CAUSE: External Server Authentication is ON.
1. Power ON the machine to Trouble Reset screen (Hold down the Reset button while turning ON the
main power switch).
2. Press Stop, 0, 0, Stop, 0, 1 to get to the Service mode CE password screen.
3. Input the CE password (Default: 9272 x4) to access Service mode.
4. Press Stop, 9 to access Billing Setting.
5. Select [Authentication Device 2].
6. Select [Unset] to turn OFF the selected Authentication device mode.
a. When the [Unset] button is available, select it, confirm your selection, and reboot the machine.
b. When the [Unset] button is not available, proceed to step 7.
7. Go to System 2 (in Service mode).
8. Select Software Switch Setting.
9. Input 12 for [Switch No.].
10. Set [HEX] to 00.
11. Select [FIX].
12. Exit Service mode.
13. Follow steps 1 through 6
SSD Knowledge Base
Page 525 of 611
Broadcasting Number is Limited
Return to Contents
Problem Solution
ID: KBA00056255
Updated: 12/16/2020 3:38:22 PM
Related Products:bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,bizhub C364e
Problem
Error message coming up," Broadcasting Number is Limited"
Solution
CAUSE: Restrict Broadcasting is set to ON.
SOLUTION: Set Restrict Broadcasting to OFF, by performing the following.
1. Select Utility
6. Select Restrict Operation
7. Select Restrict Broadcasting and set it to OFF
SSD Knowledge Base
Page 526 of 611
Fax Screen remains after dialing number
Return to Contents
Problem Solution
ID: KBA00056259
Updated: 11/13/2020 10:36:45 AM
367,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C284e,bizhub C287,bizhub
C658,bizhub C659,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFXC2280,MFXC2280N,MFX
C4590,MFXC5590
Problem
The Fax screen remains on the display after dialing the fax number. Next Job Reservation is OFF and the Reset
Settings is set to 1 minute for all modes.
Solution
CAUSE: Data corruption in the machine.
1. Perform HDD Data Backup
a. Set [Utility] > [Administrator Settings] > [Security Settings] > [Security Details] > [HDD backup
data Settings] to [Allow].
b. Connect a USB drive to the USB port of an machine.
c. Access Service mode:
c.1) Touch Menu.Touch [Counter].
SSD Knowledge Base
Page 527 of 611
Fax Screen remains after dialing number (cont.)
c.2) Touch [Display Keypad].
c.3) Press the following keys in this order: Stop > 0 > 0 > Stop > 0 > 1.
c.4) Enter the CE password (Default password: 9272 x4) and touch [END].
d. Access [Enhanced Security] by pressing the following keys in this order: Stop > 0 > C.
e. Touch [HDD Data Backup].
f. Select [KM Format Backup].
g. Touch [Enter Password], enter an encryption password using 1 to 32 characters, then touch
[END].
h. Touch [Start]. (“Processing” will be displayed.)
i. After completing the backup, [Result OK] will be displayed.
j. Turn OFF and ON the main power switch.
2. Do Clear All Data
a. Access Service mode
a.1) Touch Menu.Touch [Counter].
a.2) Touch [Display Keypad].
a.3) Press the following keys in this order: Stop > 0 > 0 > Stop > 0 > 1.
a.4) Enter the CE password (Default password: 9272 x4) and touch [END].
b. [System 1] > [Initialization] > [Clear All data] and press the Start key.
c. Turn OFF the main power switch.
3. Reinstall the HDD
a. Hold down the Power key while turning ON the main power switch.
b. On the Trouble Reset screen, press the following keys in this order: Stop > 0 > 0 > Stop > 0 >
1.
c. Enter the CE password (Default password: 9272 x4) and touch [END].
d. [System 2] > [HDD] > [Install].
e. Turn OFF the main power switch.
4. Perform HDD logical format
a. Hold down the Power key while turning ON the main power switch.
b. On the Trouble Reset screen, press the following keys in this order: Stop > 0 > 0 > Stop > 0 >
1.
c. Enter the CE password (Default password: 9272 x4) and touch [END].
d. [State Confirmation] > [Memory / HDD Adj.] > [HDD Format] > [Logical Format] and press the
Start key.
e. Turn OFF the main power switch.
5. Test the machine first after configuring [Marketing Area]. When everything works fine as expected,
restore the HDD Data Backup.
HDD Data Backup Restore:
a. Set [Utility] > [Administrator Settings] > [Security Settings] > [Security Details] > [HDD backup
data Settings] to [Allow].
b. Connect a USB drive containing the backup to the USB port of the machine.
c. Access Service mode:
c.1) Touch Menu.Touch [Counter].
c.2) Touch [Display Keypad].
c.3) Press the following keys in this order: Stop > 0 > 0 > Stop > 0 > 1.
c.4) Enter the CE password (Default password: 9272 x4) and touch [END].
d. Access [Enhanced Security] by pressing the following keys in this order: Stop > 0 > C.
e. Touch [HDD Data Backup].
f. Select [Restore].
g. Touch [Enter Password], enter an encryption password using 1 to 32 characters, then touch
SSD Knowledge Base
Page 528 of 611
Fax Screen remains after dialing number (cont.)
[END].
h. Touch [Start]. (“Processing” will be displayed.)
i. After completing the backup, [Result OK] will be displayed.
j. Turn OFF and ON the main power switch.
SSD Knowledge Base
Page 529 of 611
Unable to send faxes from Line 2
Return to Contents
Problem Solution
ID: KBA00056336
Updated: 5/29/2020 9:36:26 AM
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
Problem
Unable to send faxes from Line 2.
Solution
CAUSE: Fax Line 1 is the default line for fax transmission.
SOLUTION: Select Line 2 to transmit by following the steps below.
1. Press Scan/Fax
2. Press Application
3. Select a line in the Select Line menu
4. Press OK
SSD Knowledge Base
Page 530 of 611
CC164 after replacing the MFP Board
Return to Contents
Known Error
ID: KBA00049120
Updated: 4/6/2020 12:24:32 PM
C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub
C2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFXC4590,MFXC5580N,MFX
C5590
Error
CC164 displayed after MFPB replacement. The MFP board has been replaced due to a corrupt NIC
card or any issues other than being unable to access Service mode.
Root Cause
The eMMC board has been corrupted during MFP Board replacement.
Workaround/Fix
1. Install the original MFP board and do the following:
a. Hold down the RESET button and turn the main power switch ON to get to the TROUBLE RESET
screen.
b. Access Service mode using the little keypad on the display: [Stop] ; 0, 0; [Stop] 0, 1.
c. Input the CE Password: Default password is 9272 four times.d. [Firmware Version] and take note of
the version firmware MFP Controller.
d. Download the firmware and put it on a USB drive as specified in the Field Service Manual.)
e. [System 1] ; [Initialization] [Clear All Data] ; [START] and wait for OK result.
f. Turn the main power switch OFF.
g. Hold down the RESET button and turn the main power switch ON to get to the TROUBLE RESET
screen.
h. Access Service mode: [Stop] ; 0, 0 ; [Stop] ; 0, 1.
i. Input the CE Password: Default password is 9272 four times.
j. [State Confirmation] ; [Memory/Storage Adjust] [Format] ; [Logical] [START] and wait for OK result.
k. Turn the main power switch OFF, unplug the machine from the wall, and disconnect the HDD.
l. Connect the USB drive containing the version firmware noted on Step 4 into the USB port on the
right side of the control panel.
m. Plug the machine back.
n. Hold down the STOP button and turn the main power switch ON.
o Select YES for MFP Controller and NO for everything else at the Firmware Update selection screen.
p. Press START to load MFP Controller firmware ONLY and wait for OK result.
q. Turn the main power switch OFF.
SSD Knowledge Base
Page 531 of 611
CC164 after replacing the MFP Board (cont.)
r. Hold down the STOP button and turn the main power switch ON.
s. Select NO for MFP Controller and YES for everything else at the Firmware Update selection
screen.
t. Press START to load all the selected firmware and wait for OK result for all.
u. Turn the main power switch OFF. v) Remove the USB drive from the machine.
w. Turn the main power switch ON and ensure that the machine reaches READY.
x. Turn the main power switch OFF and unplug the machine from the wall.
2. Reinstall the replacement MFP board and do the following:
a. Connect the USB drive containing the version firmware that was previously installed.
b. Plug the machine back.
c. Hold down the STOP button and turn the main power switch ON.
d. Select [Machine Type Select] at the Firmware Update selection screen.
e. Input [Machine] and [Type] information and select [Fix]. (Refer to the Field Service Manual for
details on Machine Type information.)
f. Turn the main power switch OFF.
g. Remove the USB drive from the machine.
h. Hold down the RESET button and turn the main power switch ON to get to the TROUBLE RESET
screen.
i. Access Service mode using the little keypad on the display: [Stop] ; 0, 0 ; [Stop] ; 0, 1.
j. Input the CE Password: Default password is 9272 four times.
k. Dial [Stop] ; 1, 1, 4, 4 ; [Clear].
l. Enter time zone year, month, day, hour, and minute, in that order, from 10key pad.
m. Ensure that the correct value has been entered, then touch [Entry] and then [Apply].
n. After the confirmation screen appears, touch [OK].
o. Exit Service Mode.
p. Turn the main power switch OFF, unplug the machine from the wall, and reconnect the HDD.
q. Plug the machine back.
r. Hold down the RESET button and turn the main power switch ON to get to the TROUBLE RESET
screen.
s. Access Service mode using the little keypad on the display: [Stop] ; 0, 0 ; [Stop], 0, 1.
t. Input the CE Password: Default password is 9272 four times.
u. [System 2] [HDD] Install.
v. Turn the main power switch OFF.
w. Hold down the RESET button and turn the main power switch ON to get to the TROUBLE RESET
screen.
x. Access Service mode using the little keypad on the display: [Stop] ; 0, 0 ; [Stop], 0, 1.
y. Input the CE Password: Default password is 9272 four times.
z. [State Confirmation]; [Memory/Storage Adjust] [Format] [Logical] ; [START] and wait for OK result.
3. Turn the main power switch OFF and ON and ensure that the machine reaches READY. This
document was edited with the free version of the instant HTML converter tool. Try it here and use it
every time for your projects.:
SSD Knowledge Base
Page 532 of 611
Jobs not printing, MFP freezes
Return to Contents
Problem Solution
ID: KBA00056439
Updated: 2/2/2021 2:07:02 PM
Related Products:bizhub C224e,bizhub C364e
Problem
Jobs will not print, blue data light flashes continuously. Operation panel is unresponsive.
Solution
CAUSE: Corrupt network data.
SOLUTION: Perform the following to initialize the network data.
1. Select Counter
4. If applicable input CE password 9272 4 times (Default).
5. Select System 1
6. Select Initialization Clear Individual Data
7. Select Network Setting Data
8. Press Start
9. Power MFP OFF and ON
SSD Knowledge Base
Page 533 of 611
Extra blank page printing at the end of job from AS/400
Return to Contents
Problem Solution
ID: KBA00056447
Updated: 4/15/2020 9:34:55 AM
Related Products:AccurioPress 6120,AccurioPress 6136,AccurioPress 6136P,bizhub 227,bizhub
25e,bizhub 284e,bizhub 287,bizhub 28e,bizhub 308,bizhub 308e,bizhub 3622,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 4402P,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub
658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C25,bizhub C250i,bizhub
C258,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub
C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub C458,bizhub C650i,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,bizhub PRESS 1052,bizhub PRESS
1250,bizhub PRESS 1250P M I C R,bizhub PRESS 2250P,bizhub PRO 1100,bizhub PRO 950,bizhub PRO
951,MFX3680N,MFX4580N,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2595i,MFX
C2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFXC3690,MFXC3695i,MFXC4580N,MFX
Problem
Extra blank page printing at the end of job from AS/400.
Solution
CAUSE: Extra pages or erroneous print pages could be caused by using the incorrect setting in the
Manufacturer type and model attribute in the Device Description.
SSD Knowledge Base
Page 534 of 611
Extra blank page printing at the end of job from AS/400 (cont.)
SOLUTION: Please follow the attached procedure to create a Device Description. To view the PDF, you
Attachments
AS400+LAN+connection.pdf (59.30 KB)
SSD Knowledge Base
Page 535 of 611
Fax selections and Off Hook button are missing
Return to Contents
Problem Solution
ID: KBA00032486
Updated: 9/1/2017 4:25:40 PM
C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub
C3320i,bizhub C3350i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C4050i,bizhub C450i,bizhub
C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub
C650i,bizhub C654,bizhub C654e,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX
3680N,MFX3680N,MFX4580N,MFX4580N,MFXC2280,MFXC2280,MFXC2280N,MFXC2280N,MFX
C2590,MFXC2595i,MFXC2860,MFXC2880,MFXC2880,MFXC2880N,MFXC2880N,MFXC3090,MFX
C3095i,MFXC3680,MFXC3680,MFXC3680N,MFXC3680N,MFXC3695i,MFXC4580N,MFXC4580N,MFX
C4590,MFXC4595i,MFXC5580N,MFXC5580N,MFXC5590,MFXC5595i,MFXC6595i
Problem
Fax Settings button not listed in Administrator mode.
Solution
Cause: Prefix/Suffix setting enabled.
Solution: Perform the following:
1. [Utility]
2. [Administrator Settings] default Admin passowrd 18 twice
3. [System Connection]
4. [Prefix/Suffix auto selection]
5. [Prefix/Suffix auto connection] > set to "Disable"
6. Exit Utility mode.
7. Offhook and Fax Settings keys should display now.
Attachments
PrefixSuffixSettingeffect.PNG (115.30 KB)
SSD Knowledge Base
Page 536 of 611
Intermittent skewing or dog earing occurs feeding from any tray
Return to Contents
Problem Solution
ID: KBA00056671
Updated: 4/21/2020 8:48:06 AM
C754e,MFX3680N,MFX4580N,MFXC2280,MFXC2590,MFXC2880,MFXC2880N,MFXC3090,MFX
Problem
Intermittently, corner of sheets printed from any tray will have a corner folded inward (dog ears) or
sheets may come out skewed.
Solution
CAUSE: The mylar guide lining the tray does not cover sufficient area for the paper to pass without
getting caught on the exposed metal in the back of the tray. There may also be a curl in the mylar on
the regulator plate.
SOLUTION: Apply additional Mylar (p/n: 4348311712) to the rear 1/2" of existing mylar. Mylar can be
trimmed to fit within the space required.
Please refer to image below.
SSD Knowledge Base
Page 537 of 611
Intermittent skewing or dog earing occurs feeding from any tray (cont.)
SSD Knowledge Base
Page 538 of 611
Return to Contents
Problem Solution
ID: KBA00056672
Updated: 4/29/2020 2:27:13 PM
754e,bizhub C224e,bizhub C258,bizhub C284e,bizhub C308,bizhub C364e,bizhub C368,bizhub
3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2590,MFXC2880,MFXC2880N,MFXC3090,MFX
Problem
Solution
CAUSE: Software switch 10 and software switch 43 not set correctly.
SOLUTION: Set Software Switch 10 to Hex 02 and Switch 43 to Hex 03, by performing the following.
Note: If the values do not hold it may be necessary to change the binary value first.
1. Select Counter
5. Select System 2
6. Select Software Switch Settings
7. Set Switch No. 10 and 43 to the following
a. Switch No. 10 to HEX Assignment 02
b. Switch No. 43 to HEX Assignment 03
8. Press Fix
9. Press End
10. Press Exit
11. Power MFP OFF/ON
SSD Knowledge Base
Page 539 of 611
Colors appear inverted on on MFP Operation Panel
Return to Contents
Problem Solution
ID: KBA00056675
Updated: 4/23/2020 8:02:06 AM
554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
C5590
Problem
When using the MFP's operation panel, the colors on the display appear to be inverted.
Solution
CAUSE: Color Reversal Screen Display Setting is turned ON.
SOLUTION: To change the display's colors back to default, perform the following.
1. Select Accessibility (top left corner of the Main Menu screen)
2. Select Color Reversal Screen Display Setting.
3. Select OFF.
4. Press OK.
5. Press Close.
SSD Knowledge Base
Page 540 of 611
How to Clean the Air Ducts of Toner Contamination
Return to Contents
How To
ID: KBA00056723
Updated: 5/13/2020 10:45:09 AM
Related Products:bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub
C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX
Question
How to clean Air Ducts on the Rear Frame (inside the Main Drive Unit)?
Answer
See attached document, Cyan & Magenta developer loss (can apply to other colors as well)
When the ducts are blocked up it can cause a host of problems from print quality issues, developer
depletion, charge grid contamination, etc
1. Inspect all filters and clean/replace as necessary
2. To view the top of the air ducts from inside the rear frame, perform the following
a. Remove all Developer units and Drum units
b. Remove the Transfer Belt unit
3. If the air duct openings are hard to see then remove the Main Drive unit for better access
a. Use vacuum to remove excessive buildup in the ducts
SSD Knowledge Base
Page 541 of 611
How to Clean the Air Ducts of Toner Contamination (cont.)

Note: See attached Tech Bulletin #11981 regarding availability of a Toner Duct Contamination Jig (p/n
A5C0PJG000). Jig attaches to vacuum and may allow you to clean the ducts more easily and
periodically. To view the PDF, you may need to download a free copy of Adobe Reader®.
Attachments
Cyan+&+Magenta+Dev+loss.pdf (439.80 KB)
Bulletin 11981.pdf (256.80 KB)
SSD Knowledge Base
Page 542 of 611
FS534/FS534SD, fold not aligned properly
Return to Contents
Problem Solution
ID: KBA00056743
Updated: 6/18/2020 1:15:20 PM
554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C227,bizhub
C5580N
Problem
FS534/FS534SD, fold not aligned properly on new install.
Solution
CAUSED: Failed Finisher Control Board (FSCB).
SOLUTION: Replace FSCB (p/n A3EPPPBE01).
SSD Knowledge Base
Page 543 of 611
Template selection screen not displayed in PageScope Data Administrator
Return to Contents
Problem Solution
ID: KBA00056795
Updated: 5/27/2020 2:36:23 PM
554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C300i,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3300i,bizhub C3320i,bizhub C3350,bizhub
C3350i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub
C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub
C2590,MFXC2595i,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFXC3680,MFX
C3680N,MFXC3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC4595i,MFXC5580N,MFXC5590,MFX
C5595i,MFXC6595i
Problem
When adding a User In PageScope Data Administrator (PSDA) the option for selecting a template is not
displayed
Solution
CAUSE: The option to automatically use the default template is enabled
SOLUTION: Disable the automatic use of the default template.
1. Start PSDA Main window from the computer
a. Select Start
b. Select All Programs
c. Select Konica Minolta
d. Select PageScope Data Administrator
e. The Main window of PSDA opens
2. Select Tool dropdown menu
3. Select Option from the Tool menu
4. Select Authentication/Address Setting
5. At the bottom of the window, uncheck the box next to When a User is added, the template selection
screen does not open
a. When this is selected (checked)
The default user template (designated by *) will be applied automatically when creating a new
user
The Template selection screen will not be displayed
SSD Knowledge Base
Page 544 of 611
Template selection screen not displayed in PageScope Data Administrator (cont.)
SSD Knowledge Base
Page 545 of 611
Return to Contents
Known Error
ID: KBA00038916
Updated: 4/28/2020 9:53:10 AM
Related Products:bizhub 308,bizhub 368,bizhub 368e,bizhub C224,bizhub C224e,bizhub C258,bizhub
C554,bizhub C554e,MFX3680N,MFX4580N,MFXC2280,MFXC2590,MFXC2590,MFXC2880,MFX
C2880N,MFXC2880N,MFXC3090,MFXC3090,MFXC3680,MFXC3680N,MFXC3690,MFXC4580N,MFX
Error
Root Cause
The guide lever is not positioned correctly due to wear.
Workaround/Fix
Install the new style solenoid assembly (p/nA161R2644) and holding plate (p/n A7PU890800). Please
refer to the illustration below.
SSD Knowledge Base
Page 546 of 611
3201 jam code occurs with a JS506 installed (cont.)
SSD Knowledge Base
Page 547 of 611
Transmit confirmation reports for Scan to Email
Return to Contents
How To
ID: KBA00056835
Updated: 5/6/2020 9:49:36 AM
367,bizhub 368,bizhub 454e,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub
C250i,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C3350i,bizhub C360i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub
C2280,MFXC2280N,MFXC2590,MFXC2595i,MFXC2860,MFXC2880,MFXC2880N,MFXC3095i,MFX
Question
Is there a transmittal confirmation report available when scanning to email whether using a relay SMTP
server or directly to an SMTP server?
Answer
No, there is no confirmation report available from the MFP when scanning to email. However, there are
methods that can be utilized to reasonably confirm that the message was sent successfully
1) The User Guide for the MFP includes an Error Code list in the Troubleshooting section
a) There is a list of Error Codes pertaining to Transmission (Email/Internet FAX/IP Address FAX)
i) If the scan sends, and there is no error code, then success is probable
(1) See picture below of User Guide entry and random selection of codes displayed
2) Have the sender CC themselves on the transmission
a) If the sender receives the email then success to other destination(s) is probable
SSD Knowledge Base
Page 548 of 611
Transmit confirmation reports for Scan to Email (cont.)
SSD Knowledge Base
Page 549 of 611
How to see error code when message "Internal Error has Occured" displays
Return to Contents
How To
ID: KBA00057113
Updated: 5/7/2020 11:59:50 AM
C2880,MFXC2880N,MFXC3090,MFXC3690,MFXC4580N,MFXC4590,MFXC5580N,MFXC5590
Question
How to identify identified an error code when the message "Internal Error has Occured. System will
Reboot" message occurs, however the actual code is not displayed on the operation panel?
Answer
The System Error code will be logged in the S1 portion of the Machine Management List. In order to
view it, you must export or print* the list from the MFP by, perform the following.
1.Enter Service Mode
a. Select Counter
b. Select Keypad
c. Press Stop 00 Stop 01
d. If necessary, enter CE password 9272 x4 (default)
e. Press End to enter Service mode
2. Select List Output
3. Insert USB memory device into the USB port
4. Select Machine Management List
5. Select USB Save displayed in the Batch List CSV Output
6. Press the Start key for data to be saved to USB
7. When display reads OK, the transfer is complete
8. Remove USB memory device and insert it into computer
9. Open the list labelled S1*.csv
10. Scroll toward bottom until you see Service Call History (Data)
a. Lists the Error codes that have occured
b. Shows Total counter and the Date/Time of the occurrence
11. Ascertain the most likely error code and begin troubleshooting
SSD Knowledge Base
Page 550 of 611
How to see error code when message "Internal Error has Occured" displays (cont.)
SSD Knowledge Base
Page 551 of 611
Return to Contents
Problem Solution
ID: KBA00057123
Updated: 5/26/2020 3:52:18 PM
C3680N
Problem
Solution
CAUSE: Failed Sub Toner Hopper assembly
SOLUTION: Replace Sub Toner Hopper (p/n A161R71122).
SSD Knowledge Base
Page 552 of 611
Bypass the administrator password when in vendor mode
Return to Contents
How To
ID: KBA00042253
Updated: 5/4/2020 4:44:21 PM
Related Products:bizhub 224e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub 367,bizhub
368,bizhub 368e,bizhub 454e,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C759,MFX3680N,MFX4580N,MFXC2260,MFX
Question
How to bypass the administrator password when in vendor mode?
Answer
To bypass the administrator password when in vendor mode, perform the following steps to access
Service Mode:
1. Select Menu
2. Select Counter
5. Press Stop 9
7. Vendor or Key Counter mode must selected to perform the next steps.
8. Select Confirmation Copy
9. Set from "Ban" to "License"
10. Exit Service Mode
SSD Knowledge Base
Page 553 of 611
Unlock the Administrator password
Return to Contents
How To
ID: KBA00057152
Updated: 9/9/2020 3:18:19 PM
Related Products:bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub
C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub
C4595i,MFXC5580N,MFXC5590,MFXC5595i,MFXC6595i
Question
How to unlock Administrator Mode password after it was entered incorrectly?
Answer
Perform the steps below to unlock the Administrator Mode password
1. Enter Service Mode then the Enhanced Security mode
a. Select Menu
b. Select Counter
c. Select Display Keypad
d. Enter Stop 00 Stop 01
e. If applicable, enter the CE password ( '9272' 4 times)
f. Press End to enter Service Mode
g. Press the Stop 0 'C' (clear) buttons to enter Enhanced Security mode
2. Select Administrator Unlocking
3. Select "Unlocking"
4. Select "OK"
5. Press Exit to leave Service Mode
6. Verify password by logging into Administrator Mode
SSD Knowledge Base
Page 554 of 611
The Demo page is printing B&W only
Return to Contents
Problem Solution
ID: KBA00057205
Updated: 5/19/2020 8:19:20 AM
Related Products:bizhub C224e,bizhub C227,bizhub C284e,bizhub C287,bizhub C308,bizhub
C658,bizhub C659,bizhub C754e,bizhub C759,MFXC2260,MFXC2280,MFXC2590,MFXC2860,MFX
C5580N,MFXC5590
Problem
When printing the demo page, it prints only in Black and White.
Solution
CAUSE: When User Authentication is turned ON and a demo page is printed as a public user, demo page
will be printed in black and white if the public user is restricted to printing [Black Only].
SOLUTION: To have the demo page print in color, perform the following steps.
1. Touch Utility
2. Touch Administrator Settings
3. Enter the Administrator Password (Default: 12345678 two times)
4. Select User Authentication/Account Track
5. Select User Authentication Settings
6. Select User Registration
7. Select [000 Public] then touch Edit.
8. Select Function Permission
9. From the Print dropdown menu, select [Full Color/Black]
10. Touch OK
SSD Knowledge Base
Page 555 of 611
"Set up Gmail with 2factor authentication for email scanning"
Return to Contents
How To
ID: KBA00057235
Updated: 1/11/2022 12:18:34 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub
308e,bizhub 360i,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub
458,bizhub 458e,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654e,bizhub
658e,bizhub 750i,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C364e,bizhub C368,bizhub
C450i,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554e,bizhub C558,bizhub C650i,bizhub
C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754e,bizhub C759
Question
How to use a Gmail account to support email access with two step verification (2Factor
Authentication)?
Answer
Adobe Reader®.https://get.adobe.com/reader/
Note: This may also be performed during a remote session
Attachments
Gmail 2Factor Authentication scan (Final).pdf (1,340.30 KB)
SSD Knowledge Base
Page 556 of 611
"Preparing Security/External Document" message
Return to Contents
Problem Solution
ID: KBA00049508
Updated: 4/16/2020 2:25:19 PM
C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C550i,bizhub C558,bizhub C650i,bizhub
C654,bizhub C658,bizhub C659,bizhub C754,bizhub C759,MFX3680N,MFX4580N,MFXC2260,MFX
C3095i,MFXC3680,MFXC3680N,MFXC3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC4595i,MFX
Problem
"Preparing Security/External Document" message appears on the Screen
**See Attached Picture**
Solution
CAUSE: The HDD is unset.
SOLUTION:
1 Touch Counter then press Stop 0, 0, Stop 0, 1
2 Enter the CE Password 9272 x4 times
3 Touch System 2
4 Touch HDD
5 Touch Installed
6 The machine will give you the message to Turn Off the power then Turn On
SSD Knowledge Base
Page 557 of 611
FS533, "Please remove paper from exit tray" message
Return to Contents
Problem Solution
ID: KBA00057339
Updated: 12/22/2020 2:21:34 PM
C284e,bizhub C364e,bizhub C454e,bizhub C554e
Problem
FS533, "Please remove paper from exit tray" message whenever a print/copy job is sent to the finisher.
Solution
PROBABLE CAUSES:
1. Loose connector (CN15) on the Printer Control Board (PRCB) for FS533 not seated
correctly or faulty FNS Relay harness.
Reseat PRCBCN15 and test the machine's operation.
SSD Knowledge Base
Page 558 of 611
FS533, "Please remove paper from exit tray" message (cont.)
2. Damaged FNS Relay Harness
Replace the FNS Relay harness
a. p/n A5C1N10M01 for C364e/364e series;
b. p/n A161N10M05 for C554e/554e series).
SSD Knowledge Base
Page 559 of 611
Premature Failure of Image Unit /Developer Unit
Return to Contents
Problem Solution
ID: KBA00034716
Updated: 5/13/2020 10:42:51 AM
Related Products:bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub
Problem
PROBLEM: A Developer Unit / Image Unit fails prematurely, often copy quality problems can be
observed due to the loss of Developer or depletion from unit
Solution
CAUSE: This issue can be caused as a result of other consumables within the machine being over life,
this causes over compensation of the High Voltage adjustments by the machine during image
stabilization process and can result in premature failure of an image unit or developer unit
SOLUTION: Replace the failed unit as well as any other unit Drum, Developer / Image unit that have met
life must be replaced at the same time.
Ensure Transfer Belt is within life if over life it must also be replaced and reset its counter in Service
mode>counter>life>new release
Clean both IDC sensors
Perform gradation adjustment >Service Mode>Image Processing Adjustment Run Stabilizer, then
perform Gradation Adjustment for Copy and Print
Test machine and ensure VDC, VG values are within tolerance (See Attached)
To view the PDF, you may need to download a free copy of Adobe Reader®
http://www.adobe.com/products/acrobat/readstep2.html
Attachments
Premature Failure.pdf (736.90 KB)
Cyan & Magenta Dev loss.pdf (439.80 KB)
SSD Knowledge Base
Page 560 of 611
Return to Contents
Problem Solution
ID: KBA00057354
Updated: 5/20/2020 10:17:21 AM
368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654e,bizhub 658e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C450i,bizhub C454,bizhub C458,bizhub C550i,bizhub
C554,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C3680N,MFXC3690,MFXC3695i,MFXC4590,MFXC4595i,MFXC5590,MFXC5595i,MFXC6595i
Problem
Solution
5AUSE: The Transfer Roller Unit life count has not been correctly reset
SOLUTION: Perform the New Release procedure in Service Mode
1. Select Counter
5. Select Counter
6. Select Life
7. Select New Release
8. Open the front door of the MFP
9. Select the applicable unit to be reset
10. Press Start to perform the life counter reset
Note: The Paper Dust Remover counter is also reset when resetting Transfer Roller Unit
11. Power OFF the MFP for at least 10 seconds and then reboot
SSD Knowledge Base
Page 561 of 611
User box option missing
Return to Contents
Problem Solution
ID: KBA00057396
Updated: 12/7/2020 1:14:59 PM
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub
C4590
Problem
User box option missing.
Solution
CAUSE: HDD is not installed.
SOLUTION: Go into Service Mode > System 2 > HDD > set to Installed and reboot
1. Select Counter
5. Select System 2
6. Select HDD
7. Set to Installed
8. Power MFP OFF and ON
SSD Knowledge Base
Page 562 of 611
PageScope Web Connection login failure
Return to Contents
Problem Solution
ID: KBA00029734
Updated: 3/10/2017 9:57:05 AM
552,bizhub 554e,bizhub 652,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C203,bizhub
C224,bizhub C224e,bizhub C253,bizhub C284,bizhub C284e,bizhub C353,bizhub C353P,bizhub
C364,bizhub C364e,bizhub C452,bizhub C454,bizhub C552,bizhub C552DS,bizhub C554,bizhub
C554e,bizhub C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX
3680N,MFX4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3035,MFXC3680,MFX
C3680N,MFXC5580N
Problem
PROBLEM: PageScope Web Connection login failure
Solution
CAUSE: Function level issue. This prevents you from logging in as an Admin within Pagescope Web
Connect but not on the panel.
SOLUTION: Perform the following steps:
1. Log into [Service Mode]
2. Choose [System 2]
3. Choose [Software Switch Setting]
4. [Switch No.] > select 25
5. [HEX Assignment] > set to 30
Note: For Color and B/W “4” and “e” series machines, set Switch No. 25 to Hex Assignment 00
6. [Fix]
SSD Knowledge Base
Page 563 of 611
C6104
Return to Contents
Known Error
ID: KBA00057604
Updated: 10/8/2020 11:14:52 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub C224e,bizhub C284e,MFX3680N,MFX
Error
DF701, C6104 occurs when scanning.
Root Cause
Poor connection or failed CIS cleaning sensor (PS7)
Workaround/Fix
Verify connection to PS7 (CIS cleaning sensor). Replace PS7 if needed (p/n A5C1M50100). Refer to
image below for PS7 location.
SSD Knowledge Base
Page 564 of 611
Faded copies in duplex mode
Return to Contents
Problem Solution
ID: KBA00057646
Updated: 2/24/2021 11:02:28 AM
Related Products:bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364
Problem
Faded image quality side 2 when duplexing copies ONLY.
Note: Issue does not occur in simplex mode.
Solution
CAUSE: Damage or wear on 2nd Transfer Roller or ground plates.
SOLUTION: Inspect 2nd Transfer ground plate/A (p/n A5C1710900 item 8) , Ground plate/C
(p/n A5C1715100 item 5) and 2nd image transfer roller (p/n A161R71433 item 23) for wear or damage:
Replace as needed. Refer to image below for part locations.
SSD Knowledge Base
Page 565 of 611
Fax to an IP address
Return to Contents
How To
ID: KBA00057760
Updated: 9/30/2020 10:56:21 AM
367,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
Question
How to configure faxing to an IP address?
Answer
1. Select Utility
5. Select Network Fax Settings
6. Select Network Fax Function Settings
7. Set IP Address Fax Function to ON
8. Power MFP OFF/ON
SSD Knowledge Base
Page 566 of 611
CE201
Return to Contents
Known Error
ID: KBA00057901
Updated: 10/15/2020 3:46:40 PM
C3680N
Error
CE201 occurs during copying or printing.
Root Cause
1. Loose connector on MFP board (MFPB)
2. Failed or corrupt Hard Drive (HDD)
Workaround/Fix
1. Check the connections on the MFPB for proper connection and correct as necessary.
2. Perform a logical format of HDD by following the steps below.
a. Select Counter
b. Select Display Keypad
c. Press Stop 00. Stop 01
d. If applicable input CE password 9272 4 times (Default).
e. Select State Confirmation
f. Select Memory/Storage Adjustment
g. Select Format
h. Select Logical
i. Press Start
j. Press End when completed
k. Press Exit
l. If issue still occurs, replace HDD (p/n A5C1M72H00):
SSD Knowledge Base
Page 567 of 611
DF701, Lines when scanning or copying
Return to Contents
Problem Solution
ID: KBA00057925
Updated: 10/15/2020 10:43:42 AM
Related Products:bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub C364,MFXC2280,MFX
C2880,MFXC2880N,MFXC3680,MFXC3680N
Problem
DF701, Lines when copy or scanning thru DF. Scanning from glass is fine. Refer to image below.
SSD Knowledge Base
Page 568 of 611
DF701, Lines when scanning or copying (cont.)
Solution
CAUSE: Failed CIS.
SOLUTION: Replace CIS (p/n A3CEPP6T00).
SSD Knowledge Base
Page 569 of 611
Account track window not displaying when printing from Microsoft® Edge browser.
Return to Contents
Problem Solution
ID: KBA00057926
Updated: 6/29/2020 11:33:04 AM
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub C224e,bizhub C227,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C759,MFX3680N,MFX4580N,MFX
C3090,MFXC3095i,MFXC4580N,MFXC4590,MFXC4595i,MFXC5580N,MFXC5595i
Problem
When printing from Microsoft® Edge and using account track, the account track window does not pop
up.
Note: This is typically associated with a print queue being shared from a print server and not a local
print queue on a workstation.
Solution
CAUSE: Microsoft® Edge version 44 and lower is an AppX application, which inherently presents a
number of issues.
SOLUTION: Please update to the latest Microsoft® Edge version (Chromium based).
SSD Knowledge Base
Page 570 of 611
503 service unavailable
Return to Contents
Problem Solution
ID: KBA00057939
Updated: 11/18/2020 11:47:15 AM
C754,MFXC2280,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N,MFXC5580N
Problem
When trying to connect to Pagescope Web Connection (PSWC), 503 service unavailable occurs.
Solution
CAUSE: Communication issue between the workstation and MFP
SOLUTION: Clear Network Setting Data, by following the steps below. (Back up prior to executing)
1. Select Counter
5. Select System 1
6. Select Initialization
7. Select Network Setting Data; Press OK
8. Turn OFF the Main Power switch OFF/ON
SSD Knowledge Base
Page 571 of 611
If the warning of Toner empty occurs on the MFP while the Web browser application is in use, a user cannot login.
Return to Contents
Problem Solution
ID: KBA00058035
Updated: 8/6/2020 2:04:31 PM
C754,bizhub C754e,MFX3680N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFX
Problem
While using a Web browser application, if a Toner Empty warning message occurs a user is unable to
login.
Note: Toner Empty warning message may be behind login screen
Solution
SOLUTION: Please install the following firmware by model. The latest version firmware is available for
bizhub C654e/C754ebizhub 754e/654e firmware version GDPM0
bizhub 554e/454e/364e/284e/224e/C364e/C284e/C224e/bizhub C554e/C454e firmware version
GDPM1
bizhub C554/C454/C364/C284/C224/bizhub C754/C654bizhub 754/654 firmware version GBZM0
SSD Knowledge Base
Page 572 of 611
bizhub Remote Access v3.1.1
Return to Contents
Reference
ID: KBA00030112
Updated: 4/7/2020 9:06:20 AM
C3300i,bizhub C3320i,bizhub C3350i,bizhub C364,bizhub C364e,bizhub C368,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub
C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C754,bizhub C754e,bizhub C759,MFX3680N,MFX4580N,MFXC2260,MFXC2260,MFXC2280,MFX
C2280,MFXC2280N,MFXC2590,MFXC2590,MFXC2595i,MFXC2595i,MFXC2860,MFXC2860,MFX
C2880,MFXC2880,MFXC2880N,MFXC2880N,MFXC3090,MFXC3090,MFXC3095i,MFXC3095i,MFX
C4590,MFXC4590,MFXC4595i,MFXC5580N,MFXC5590,MFXC5590,MFXC5595i,MFXC5595i,MFX
C6595i,MFXC6595i
Reference
bizhub Remote Access version 2.6.2 has added enhancements and fixes for the Android and iPhone devices.To view the attached
document, you may need to download a free copy of Microsoft® Excel® Viewer (74MB). Please refer to the attached
documentation.To view the PDF, you may need to download a free copy of Adobe Reader®.
Attachments
bizhubRA_Android_v3.1.1_EN_01v2.pdf (35.00 KB)
Appendix2FAQ_bizhubRA_Android_v3.1.1.xlsx (16.60 KB)
Appendix1SupportedDevice_OperatingEnvironment_List_bizhubRA_Android_v3.1.1.xlsx (14.60 KB)
SSD Knowledge Base
Page 573 of 611
How to Enable and Access Remote Panel
Return to Contents
How To
ID: KBA00042180
Updated: 6/3/2019 10:03:34 AM
654,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub
C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub
C3851FS,bizhub C4050i,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C2260,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2595i,MFXC2595i,MFXC2860,MFX
C2860,MFXC2880,MFXC2880N,MFXC2880N,MFXC3090,MFXC3090,MFXC3095i,MFXC3095i,MFX
C3680,MFXC3680N,MFXC3680N,MFXC3690,MFXC3690,MFXC3695i,MFXC3695i,MFXC4580N,MFX
C4580N,MFXC4590,MFXC4590,MFXC5580N,MFXC5580N,MFXC5590
Question
How to enable and access remote panel for an MFP?
Answer
Perform the steps outlined in the attached documentation.To view the PDF, you may need to download
a free copy of Adobe Reader®.
Attachments
Remote_Panel_Publish.pdf (4.00 MB)
SSD Knowledge Base
Page 574 of 611
How to Configure Jamex/CoinOp to Allow Printing
Return to Contents
How To
ID: KBA00044411
Updated: 7/21/2020 2:04:17 PM
368,bizhub 368e,bizhub 4052,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub
654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub
C3300i,bizhub C3320i,bizhub C3350,bizhub C3351,bizhub C360i,bizhub C364,bizhub C364e,bizhub
C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub
C4050i,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX3680N,MFXC2260,MFXC2280,MFX
C2280N,MFXC2590,MFXC2595i,MFXC2860,MFXC2880,MFXC2880,MFXC2880N,MFXC3090,MFX
C5590
Question
How to configure Jamex/coin op to allow printing without inserting coins/currency?
Answer
Please refer to the attached documentation for further details. To view the PDF, you may need to
Note: The Menu options are the same on the iseries, but the menu is arranged differently
Attachments
Configure Jamex to Allow Printing.pdf (526.00 KB)
SSD Knowledge Base
Page 575 of 611
Return to Contents
Problem Solution
ID: KBA00059807
Updated: 9/17/2020 11:41:10 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
360i,bizhub 364e,bizhub 367,bizhub 368e,bizhub 4052,bizhub 450i,bizhub 454e,bizhub 458,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3350i,bizhub C360i,bizhub
C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C450i,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754e,bizhub C759,MFX
3095i,MFX3680N,MFX3695i,MFX4580N,MFX4595i,MFXC2260,MFXC2280,MFXC2280N,MFX
C3680N,MFXC3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC4595i,MFXC5580N,MFXC5595i
Problem
Solution
CAUSE: Public user set to log in with or without login.
SOLUTION: Install MarketPlace Weather application.
Notes:
1. There is a built in mask when the device is in Vendor / keycounter mode.
2. When the machine is locked out either the mask or the weather is displayed.
SSD Knowledge Base
Page 576 of 611
Impact of enabling LDAP Signing and LDAP Channel Binding (ADV190023) with Active Directory
Return to Contents
Reference
ID: KBA00061303
Updated: 10/20/2021 11:10:16 AM
Related Products:AccurioPress C3070,AccurioPress C3080,AccurioPress C3080P,AccurioPress
C6100,bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
3300P,bizhub 360i,bizhub 364e,bizhub 368,bizhub 368e,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub
4052,bizhub 4402P,bizhub 450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4700P,bizhub
4702P,bizhub 4750,bizhub 4752,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub
654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub C224e,bizhub
C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3100P,bizhub C3110,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C360i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub
C4000i,bizhub C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub
C554,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub
C754,bizhub C754e,bizhub C759,bizhub PRESS 1052,bizhub PRESS 1250,bizhub PRESS C1060,bizhub
PRESS C1070,bizhub PRESS C1085,bizhub PRESS C1100,bizhub PRESS C6000,bizhub PRESS
C7000,bizhub PRESS C8000,bizhub PRO 951,MFX3095i,MFX3680N,MFX3695i,MFX4580N,MFX
4595i,MFX5595i,MFX6595i,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2595i,MFX
C2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFXC3680,MFXC3680N,MFXC3690,MFX
C3695i,MFXC4580N,MFXC4590,MFXC4595i,MFXC5590,MFXC5595i,MFXC6595i
Reference
Impact of enabling LDAP Signing and LDAP Channel Binding (ADV190023)with Active Directory. To
view the PDF, you may need to download a free copy of Adobe Reader®.
Attachments
KM Security Advisory Impact of enabling LDAP Signing and LDAP Channel Binding (ADV190023).pdf (231.00
KB)
SSD Knowledge Base
Page 577 of 611
Return to Contents
How To
ID: KBA00038306
Updated: 9/30/2020 11:02:34 AM
360i,bizhub 364e,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub
550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654,bizhub 654e,bizhub 658e,bizhub
750i,bizhub 754,bizhub 808,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C364,bizhub
C659,bizhub C750i,bizhub C754,bizhub C754e,bizhub C759,MFX3095i,MFX3680N,MFX3695i,MFX
4580N,MFX4595i,MFX5595i,MFX6595i,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFX
C2595i,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3095i,MFXC3680,MFXC3680N,MFX
C3690,MFXC3695i,MFXC4580N,MFXC4590,MFXC4595i,MFXC5580N,MFXC5590,MFXC5595i,MFX
C6595i
Question
How to utilize the Newly Released Log Acquisition Tool to obtain the proper type of logs from the MFP?
Answer
Please refer to attached documentation for the Newly Released MFP log Acquisition Tool. To view the
Attachments
Log Analysis Tool_v3.xls (1,632.50 KB)
Log Analysis Tool_v3_EN.pdf (603.90 KB)
SSD Knowledge Base
Page 578 of 611
LU204, 2002 jam code
Return to Contents
Known Error
ID: KBA00062101
Updated: 10/5/2020 3:52:15 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 552,bizhub 652,bizhub
654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub
C364,bizhub C364e,bizhub C452,bizhub C454,bizhub C454e,bizhub C552,bizhub C552DS,bizhub
C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX3680N,MFX
4580N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N,MFXC4580N
Error
LU204, 2002 jam code occurs when copying or printing.
Root Cause
Worn conveyance roller.
SSD Knowledge Base
Page 579 of 611
LU204, 2002 jam code (cont.)
Workaround/Fix
Replace conveyance roller (p/n A0TJ700200).:
SSD Knowledge Base
Page 580 of 611
Print output of Excel workbook differs depending on generation of the native driver
Return to Contents
Problem Solution
ID: KBA00062519
Updated: 10/16/2020 4:02:21 PM
Related Products:bizhub 223,bizhub 227,bizhub 283,bizhub 287,bizhub 308,bizhub 360i,bizhub
363,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 423,bizhub 450i,bizhub 454e,bizhub
458,bizhub 458e,bizhub 4752,bizhub 552,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub
652,bizhub 654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub C220,bizhub C224,bizhub C224e,bizhub
C227,bizhub C250i,bizhub C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub
C552,bizhub C552DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX3095i,MFX3680N,MFX3695i,MFX4580N,MFX4595i,MFX6595i,MFX
C2260,MFXC2280,MFXC2590,MFXC2595i,MFXC2828,MFXC2860,MFXC2880,MFXC2880N,MFX
C4595i,MFXC5595i
Problem
Print output of Excel workbook differs depending on generation of the native driver. The print result of
the entire workbook in Excel is different when using the bizhub C652 series driver and using the C360
iSeries driver.
Notes:
1. About printer drivers up to bizhub C652 series The print process is not based on the settings
specified by the application, but the settings specified by the print driver. Therefore, when printing a
book, the settings are unified for each book, so the job division by Excel is unlikely to occur.
2. The print driver for the bizhub 4/4e series (bizhub C754e/C554e series) or later The print process is
executed reflecting the settings specified for each sheet by the application. As a result, when printing a
book, the settings are changed for each sheet, so the job division by Excel is likely to occur. However,
the reason for the change to the specification is to apply the feedback from the market issue, prior to
the release of bizhub 4/4e series to the market. Based on the above, the current behavior is not a
driver defect. It also does not affect the OS or Excel version.
Solution
CAUSE: The specifications have changed from the bizhub 4/4e Series (bizhub C754e/C554eSeries)
print driver.
SOLUTION: Perform the steps outlined below.
1. Change Excel sheet settings when printing (Avoidance by Operations) Ex) If you want to print all your
Excel sheets in color
a. Change the print setting for the first sheet from the print screen to color
b. Proceed to the Print Preview page to open the second sheet of previews'
c. From that state, open the print settings and change to color.(If you do not change the setting, it is
set to grayscale)d. If there are two or more sheets, do the same for the subsequent sheets and match
the print settings to the first sheet. Once you print with this setting, the same setting will be maintained
SSD Knowledge Base
Page 581 of 611
Print output of Excel workbook differs depending on generation of the native driver (cont.)
for that file as long as you select the model and print.
2. Creation of customized driver (Request) Regarding the creation of customized driver, all will be
treated as individual requests "Custom Function"
Please note that it may not be possible to provide all the requested items for customized driver. There
are known limitations when creating a customized driver (see below). Depending on the contents of
your request, there may be additional restrictions.
SSD Knowledge Base
Page 582 of 611
C4091
Return to Contents
Known Error
ID: KBA00056819
Updated: 10/15/2020 8:51:23 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub C224,bizhub C224e,bizhub C284e,MFX
3680N,MFXC2280,MFXC2280N,MFXC2880,MFXC2880N,MFXC3680,MFXC3680N
Error
C4091 occurs during copies/prints or power ON.
Root Cause
Failed HDD.
Workaround/Fix
Replace the HDD (p/n: A2X0M72C00).:
SSD Knowledge Base
Page 583 of 611
Garbled output may occur when printing with Universal V4 PCL driver
Return to Contents
Problem Solution
ID: KBA00062910
Updated: 10/22/2020 10:59:48 AM
Related Products:bizhub 227,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 3300P,bizhub
3301P,bizhub 3320,bizhub 360i,bizhub 3622,bizhub 364e,bizhub 368,bizhub 368e,bizhub 4000P,bizhub
4020,bizhub 4050,bizhub 4052,bizhub 4402P,bizhub 4422,bizhub 450i,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4700P,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 550i,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3300i,bizhub
C3320i,bizhub C3350,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C364,bizhub C364e,bizhub
C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C550i,bizhub C554,bizhub C554e,bizhub
C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub
C754,bizhub C754e,bizhub C759,MFX3095i,MFX3680N,MFX3695i,MFX4580N,MFX4595i,MFX
5595i,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2595i,MFXC2860,MFXC2880,MFX
C2880N,MFXC3090,MFXC3095i,MFXC3680,MFXC3680N,MFXC3690,MFXC3695i,MFXC4580N,MFX
C4595i,MFXC5580N,MFXC5590,MFXC5595i,MFXC6595i,Workplace Hub
Problem
When opening a specific PDF document with Microsoft® Edge (HTML version) and printing it using
Universal V4 PCL driver (V4UPD) part of the document is garbled. Issue does not occur when printing
via the native drivers or the Universal PCL drivers.
Note: This issue occurs using Konica Minolta Universal Driver V4 PCL and Microsoft Edge (HTML
Version).
Solution
CAUSE: The conversion process of the XPS to PCL conversion filter used in V$ UPD. The XPS to PCL
conversion filter is the issue.
SOLUTION: Use one of following applications when opening PDF documents.
Adobe Acrobat Reader DC Microsoft® Edge (Chromium version)
SSD Knowledge Base
Page 584 of 611
Garbled output may occur when printing with Universal V4 PCL driver (cont.)
SSD Knowledge Base
Page 585 of 611
MFP Log Acquisition Tool version 2.03
Return to Contents
Reference
ID: KBA00063801
Updated: 11/2/2020 1:31:09 PM
360i,bizhub 364e,bizhub 367,bizhub 368,bizhub 450i,bizhub 454e,bizhub 458,bizhub 550i,bizhub
554e,bizhub 558,bizhub 650i,bizhub 654,bizhub 654e,bizhub 750i,bizhub 754,bizhub 754e,bizhub
808,bizhub 958,bizhub C224,bizhub C224e,bizhub C287,bizhub C300i,bizhub C308,bizhub
C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C364,bizhub C364e,bizhub
C368,bizhub C3850FS,bizhub C3851,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C454,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754,bizhub C754e,MFX3095i,MFX
3680N,MFX3695i,MFX4580N,MFX4595i,MFX5595i,MFX6595i,MFXC2280,MFXC2280N,MFX
C2860,MFXC3090,MFXC3095i,MFXC3680,MFXC3680N,MFXC3690,MFXC3695i,MFXC4580N,MFX
C4590,MFXC4595i,MFXC5580N,MFXC5590,MFXC5595i,MFXC6595i
Reference
This tool is a support interface to make the procedure to get a log acquisition simpler and easier for
anyone. With the occurrence of any trouble code as a trigger, automatically any command like
"TroubleLogAll" is executed to perform the log acquisition. For more detailed information, please refer
to the attached documentation. To view the PDF, you may need to download a free copy of Adobe
Reader®.
Attachments
MFP Log Acquisition Tool.pdf (1,195.80 KB)
Log_Acquisition_Tool ver2.03.exe (1,503.50 KB)
SSD Knowledge Base
Page 586 of 611
Background on edge and or faded image
Return to Contents
Problem Solution
ID: KBA00064716
Updated: 11/30/2020 2:02:56 PM
Problem
Background on edge and or faded image (blur).
Solution
CAUSE: When printing continuously with low color print coverage (less than 3%), the amount of toner
charged in the developing unit decreases and toner scattering increases. The scattered toner gradually
accumulates in the exhaust duct clogging the duct and when the air flow in the developing / drum units
deteriorates, the dust accelerates the dirt on the charged mesh.
SOLUTION: Please refer to attached documentation to resolve the issue. To view the PDF, you may
Attachments
Dirt on edge and faded image (blur) created by developer shortage_Ver.2.pdf (716.30 KB)
SSD Knowledge Base
Page 587 of 611
LDAP Check Connection
Return to Contents
Problem Solution
ID: KBA00058238
Updated: 12/3/2020 2:40:54 PM
Problem
LDAP "Check Connection" button disappears when LDAP Server is registered in PKI Mode
Solution
SOLUTION: Install firmware version GX1K5 or newer. The latest version firmware is available for
SSD Knowledge Base
Page 588 of 611
C2551, C2553, C2555, C2557 error codes
Return to Contents
Known Error
ID: KBA00030522
Updated: 9/7/2017 9:00:16 AM
Related Products:bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub
Error
C2551 (Cyan), C2553 (Magenta), C2555 (Yellow), C2557 (Black) error codes
Root Cause
Bind in the Toner Hopper Assembly
Workaround/Fix
Check that the Toner Hopper color for the associated code does not have a mechanical bind. Remove
the Toner Supply Motor for the associated color and hand cycle the section. If section has a mechanical
bind replace the Toner Hopper Assembly (p/n A161R71122 for bizhub
C364/C364e/C284/C284e/C224/C224e; p/n A2XKR70622 for bizhub C454/C554/C454e/C554e;
p/n A2X0R71433 for bizhub C654/C754/C654e/C754e).:
SSD Knowledge Base
Page 589 of 611
MFP stuck at 5 pillars
Return to Contents
Problem Solution
ID: KBA00057020
Updated: 12/18/2020 3:41:25 PM
Related Products:bizhub C224e,bizhub C364e,MFXC3680N
Problem
MFP stuck at 5 pillars during boot up process.
Solution
CAUSE: Possible failed MFP board.
SOLUTION: Prior to replacing the MFPB, perform the following checkReplace MFPB (p/n A5C1H0200B)
1. Select Counter
5. Select State Confirmation
6. Select Selfdiagnostic
7. Select Check All
8. Press Start
9. Repeat steps 18 3 more times
10. If result is NG, replace (p/n A5C1H0200B)
SSD Knowledge Base
Page 590 of 611
MFP NG and will not load MFP controller firmware after replacing MFPB.
Return to Contents
Problem Solution
ID: KBA00065425
Updated: 1/28/2021 8:11:03 AM
C224e,bizhub C364e,bizhub C554e,bizhub C654e,bizhub C754e,MFX2280N,MFX3680N,MFX
4580N,MFX5580N,MFXC3680N
Problem
MFP NG is displayed and MFP controller firmware will not load after replacing MFPB
Solution
CAUSE: SSDB has failed.
SOLUTION: Replace the SSDB.
Note: Replacement of the SSDB requires ordering of the SSDB via Konica Minolta Warranty process:
My Konica Minolta > Service > Warranty (ticket number will be required to complete the form)
SSD Knowledge Base
Page 591 of 611
Wrong timestamp (time stamp) when scanning to email Office 365 (Microsoft Outlook)
Return to Contents
Problem Solution
ID: KBA00032005
Updated: 6/2/2017 10:46:30 AM
458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658,bizhub 754,bizhub 754e,bizhub
Problem
When sending a document via scan to Office 365, the scanned document would have a wrong time
stamp.
Solution
CAUSE: The time zone was not set correctly in Service Mode.
SOLUTION:
<1. Call the Service Mode to the screen by selecting: Menu> Counter> Stop> 00> Stop> 01
2. Select: Stop> 1> 1> 4> 4> Clear
3. The "Time Zone Setting" screen will appear. Refer to the image below.
4. Enter the correct time zone for your area..
SSD Knowledge Base
Page 592 of 611
Wrong timestamp (time stamp) when scanning to email Office 365 (Microsoft Outlook) (cont.)
5. Enter the Year, Month, Day, Hour, and Minute in that order using the 10keypad.
Note: Year 4 digits > Month 2 digits > Day 2 digits > Hour 2 digits > Minute 2 digits
6. Make sure that the correct value has been entered, then touch [Entry] and then [Apply].
7. After the confirmation screen appears, touch "OK". Refer to the image below.
8. Verify that time setting in Administrator Settings is still correct.
Note: Select> Menu> Utility> Administrator Settings> System Settings> Date/Time Settings. Refer to the image below.
SSD Knowledge Base
Page 593 of 611
Wrong timestamp (time stamp) when scanning to email Office 365 (Microsoft Outlook) (cont.)
SSD Knowledge Base
Page 594 of 611
SMB 3.0 support on bizhub 4/4e series
Return to Contents
Reference
ID: KBA00066213
Updated: 4/15/2021 6:53:51 AM
C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e
Reference
SMB 3.0 is not supported on bizhub 4/4e MFPs.
SSD Knowledge Base
Page 595 of 611
How to resolve "Input password is illegal" for Admin Mode
Return to Contents
How To
ID: KBA00058332
Updated: 4/5/2021 1:23:36 PM
Related Products:bizhub C224,bizhub C224e,bizhub C258,bizhub C360i,bizhub C368,bizhub
C3850FS,bizhub C3851,bizhub C454,bizhub C554e,bizhub C654e,bizhub C658,bizhub C759,MFX
C2280,MFXC2590,MFXC3690,MFXC3695i,MFXC5580N
Question
How to disable the "Input password is illegal" message when changing the Administrator password?
Answer
Disable the password rules by performing the following
1. Select Utility
5. Select Security Details Settings
6. Select Disable Password Rules
7. Power MFP OFF/ON
SSD Knowledge Base
Page 596 of 611
Account Track turns OFF intermittently for all users connected to print queue
Return to Contents
Problem Solution
ID: KBA00066324
Updated: 4/19/2021 11:31:02 AM
Related Products:bizhub 224e,bizhub 227,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
360i,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 450i,bizhub 454e,bizhub
458,bizhub 458e,bizhub 4750i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654e,bizhub
658e,bizhub 750i,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C258,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3350i,bizhub C360i,bizhub
C364e,bizhub C368,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub C458,bizhub C550i,bizhub
C554e,bizhub C558,bizhub C650i,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub
C754e,bizhub C759
Problem
Intermittently, Account Track will become disabled for all users connected to the shared printer queue.
Solution
CAUSE: This is a result of end users having incorrect permissions over the print queue. Print queue
properties Manage this printer under the Security tab is set to Allow permissions.
SOLUTION: In the print queue properties > Security tab > Make sure end users do NOT have Manage
this Printer: Allow permissions. This permission should be reserved for server administrators.
Note: If a user disables Account Track from the mapped queue on their workstation it will disable for all
users since it is a print queue configuration setting, not a default and they have administrative rights
over the print queue. If the end user does not have Manage this Printer: Allow permissions they will not
be able to disable Account Track.
Additional information can potentially be gained by enabling the Print Operational log in Event Viewer
on the print server. This will log when print queue configuration changes are made and who made them.
SSD Knowledge Base
Page 597 of 611
CC15B after firmware update
Return to Contents
Known Error
ID: KBA00066603
Updated: 6/8/2021 1:39:32 PM
360i,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub
458e,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654,bizhub 654e,bizhub
658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754,bizhub C754e,bizhub C759
Error
CC15B after firmware update.
Root Cause
Finisher is not compatible with the machine.
Workaround/Fix
Refer to the attached documentation for the correct finisher configuration based on model. To view the
PDF, you may need to download a free copy of Adobe Reader®.:
Attachments
FINISHERS (1).pdf (413.80 KB)
SSD Knowledge Base
Page 598 of 611
CC155 after firmware update
Return to Contents
Known Error
ID: KBA00066604
Updated: 8/3/2021 1:28:53 PM
308e,bizhub 360i,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub
458,bizhub 458e,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654,bizhub
654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
Error
CC155: Data of flash ROM of the finishing options is determined to be faulty when the main power
switch is turned ON
Root Cause
Finisher is not compatible with the machine.
Workaround/Fix
1. Take note of the Finisher's serial number.
2. Compare the finisher's serial number cut against the finisher's item number. (Refer to the PDF
provided). To view the PDF, you may need to download a free copy of Adobe Reader®.:
Attachments
Finisher Compatibilty List.pdf (414.00 KB)
SSD Knowledge Base
Page 599 of 611
Check if the software switches are set to factory settings on MFP
Return to Contents
How To
ID: KBA00035542
Updated: 2/6/2018 4:21:03 PM
Related Products:bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 360i,bizhub 364e,bizhub
368,bizhub 450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub 550i,bizhub 554e,bizhub 558,bizhub
558e,bizhub 650i,bizhub 654e,bizhub 750i,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C250i,bizhub C258,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3350i,bizhub
C360i,bizhub C364e,bizhub C368,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654e,bizhub C658,bizhub C659,bizhub
C750i,bizhub C754e,bizhub C759,MFX3095i,MFX3680N,MFX3695i,MFX4580N,MFX4595i,MFX
5595i,MFX6595i,MFXC2260,MFXC2280,MFXC2280N,MFXC2590,MFXC2590,MFXC2595i,MFX
C2595i,MFXC2860,MFXC2880,MFXC2880N,MFXC3090,MFXC3090,MFXC3095i,MFXC3095i,MFX
C3680,MFXC3680N,MFXC3680N,MFXC3690,MFXC3690,MFXC3695i,MFXC3695i,MFXC4580N,MFX
C4580N,MFXC4590,MFXC4595i,MFXC5580N,MFXC5590,MFXC5590,MFXC5595i,MFXC6595i
Question
How can I check if my software switches are set to factory settings?
Answer
Use the attached Software SW Settings Checking Tool, see attached files
Attachments
Software_SW_Setting_Checking_Tool_v32.xls (920.00 KB)
Software_SW_Setting_Checking_Tool_v3_EN.pdf (557.40 KB)
Dipswitch_default_values.xlsx (18.40 KB)
SSD Knowledge Base
Page 600 of 611
User Authentication information is saved in the Excel file when default printer is using the UPD
Return to Contents
Problem Solution
ID: KBA00067016
Updated: 6/15/2021 9:54:44 AM
Related Products:bizhub 223,bizhub 224e,bizhub 227,bizhub 25e,bizhub 282,bizhub 283,bizhub
287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 3300P,bizhub 3301P,bizhub 3320,bizhub 36,bizhub
362,bizhub 3622,bizhub 363,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4000P,bizhub
4020,bizhub 4050,bizhub 4050i,bizhub 4052,bizhub 42,bizhub 423,bizhub 4402P,bizhub 4422,bizhub
450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4700i,bizhub 4700P,bizhub 4702P,bizhub 4750,bizhub
4750i,bizhub 4752,bizhub 501,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 601,bizhub
650i,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 751,bizhub 754e,bizhub C200,bizhub C220,bizhub
C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C280,bizhub C284,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3300i,bizhub
C3320i,bizhub C3350,bizhub C3350i,bizhub C35,bizhub C360,bizhub C360i,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub
C4000i,bizhub C4050i,bizhub C450i,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub
C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub
C754,bizhub C754e,bizhub C759,Workplace Hub
Problem
In certain scenarios when using Excel and when the default print queue is using the Universal Print
Driver, it is possible when another user prints the Excel file, it is printed with using the original User
information.
Solution
CAUSE: This occurs because Excel saves print settings including vendor specific settings in its file and
the UPD has not been instructed to ignore User Authentication information stored in the Excel file for
printing. Universal Print Driver (UPD) requires updating.
SOLUTION: Install UPD 3.9.0.0 or later to resolve this issue. The latest version of firmware, system
software or drivers is available via One Stop Product Support.
SSD Knowledge Base
Page 601 of 611
Which Models Support AES256 Encryption Strength for Hard Drive and Printer Driver Encryption?
Return to Contents
Reference
ID: KBA01300192
Updated: 6/9/2021 1:47:34 PM
Related Products:bizhub 654,bizhub 754,bizhub C224,bizhub C224e,bizhub C284,bizhub C284e,bizhub
C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C554,bizhub C654,bizhub C754,MFX
Reference
The attached pdf chart outlines which models support the AES256 encryption strength for the HDD and the
Printer Drivers.
Note 1: The attached chart lists models that are not yet available.
Note 2: The supported models are subject to change without announcements.
Note 3: To view a PDF, you may need to download a free copy of Adobe Reader©.
Attachments
aes_256_support.pdf (85.60 KB)
SSD Knowledge Base
Page 602 of 611
MTU packet size
Return to Contents
Reference
ID: KBA00030617
Updated: 9/6/2017 1:06:18 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 458,bizhub
554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
4580N,MFX4580N,MFXC2280,MFXC2280,MFXC2280N,MFXC2280N,MFXC2590,MFXC2590,MFX
C2880,MFXC2880,MFXC2880N,MFXC2880N,MFXC3090,MFXC3090,MFXC3680,MFXC3680,MFX
C5580N,MFXC5580N,MFXC5590,MFXC5590
Reference
Purpose & background information::
A client may inquire if there is a way to set the MTU packet size of an MFP.
a. A client may report that when scanning files larger than 1 pg. (approx. 1450 MTU),
the MFP (IE: bh454e) fails with an error in the Job History (IE: Scan Details show "Error 100").
b. This may occur after the client has installed a new VPN appliance, Router or Switch.
Setting the MTU packet size of Konica Minolta MFPs is not possible.
KMBS MFPs do not support MTU packet size adjustment or suppression.
This is normal & within the specifications of these MFPs.
Setting of the MTU Packet Size may be possible on the client's Network Switch, Router or VPN appliance.
The client should visit the website of the network device vendor, searching by model (of the Network Switch/Router/VPN
appliance).
If the information is not found there, the client should contact the vendor to request their technical support.
SSD Knowledge Base
Page 603 of 611
Scanning using RightFax on bizhub 4e series
Return to Contents
Reference
ID: KBA00067202
Updated: 6/15/2021 9:37:05 AM
C754e
Reference
Paper must be either put on the glass or in the document feeder to scan using RightFax..
Note: When there is no paper either on the glass or the document feeder, the machine will ask for the
scan size as there is none detected.
SSD Knowledge Base
Page 604 of 611
Locate the serial number on Workgroup models
Return to Contents
How To
ID: KBA00068532
Updated: 9/23/2021 4:06:21 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub 550i,bizhub
558,bizhub 558e,bizhub 650i,bizhub 654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C364,bizhub
C659,bizhub C750i
Question
Where is the serial number located on the workgroup MFP's?
Answer
Open the right side door, the serial number is located on the left side of frame. Refer to image below.
SSD Knowledge Base
Page 605 of 611
Part number for the DF adjusting sheet
Return to Contents
Reference
ID: KBA00068711
Updated: 10/5/2021 10:55:10 AM
360i,bizhub 364e,bizhub 367,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub
550i,bizhub 552,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 652,bizhub 654,bizhub
654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C759
Reference
Part number for the DF adjusting sheet is (p/n A782945003). It can be found in the parts manuals
under Accessory Parts.
SSD Knowledge Base
Page 606 of 611
Copy Protection Utility Ver. 2.2.20000
Return to Contents
Reference
ID: KBA00069741
Updated: 1/11/2022 8:24:06 AM
363,bizhub 364e,bizhub 368,bizhub 423,bizhub 454e,bizhub 458,bizhub 501,bizhub 552,bizhub
754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C280,bizhub
C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C360,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C452,bizhub C454,bizhub C454e,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,Other
Reference
This application is no longer supported.
Restrictions
When using this application combined with the products below, the firmware versions available are
limited.
The supported firmware versions are as follows.
bizhub C352/C352P/C300 Ph2.01 (Card Ver.8 [9J060100G0007***]) or newer
bizhub C250/C250P Ph2.01 (Card Ver.81 [40380100G0075***]) or newer
bizhub C658/C558/C458 Function Version up to 4.0
bizhub C368/C308/C258 Function Version up to 4.0
bizhub C287/C227 Function Version up to 4.0
bizhub C3851/C3351/C3851FS Function Version up to 4.0
bizhub 958/PRO 958/808/758 Function Version up to 4.0
bizhub 558/458 Function Version up to 4.0
bizhub 368/308 Function Version up to 4.0
bizhub 367/287/227 Function Version up to 4.0
For information on the firmware version of your product and upgrades, contact a service center or the
dealer where you purchased the MFP product.
SSD Knowledge Base
Page 607 of 611
Finishers Compatibility List
Return to Contents
Reference
ID: KBA00069796
Updated: 1/13/2022 10:24:18 AM
308e,bizhub 360i,bizhub 364e,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub
458e,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654,bizhub 654e,bizhub
658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
Reference
Reference attached List of Finishers and compatible workgroup machines. To view the PDF, you may
Attachments
FINISHERS AND COMPATIBLE MFPS.pdf (413.80 KB)
SSD Knowledge Base
Page 608 of 611
Printing through Windows® 2016 server locks up print spooler
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Problem Solution
ID: KBA00042263
Updated: 1/25/2022 11:10:46 AM
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C4050i,bizhub C450i,bizhub C454,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub
C754e,bizhub C759,MFXC2260,MFXC2280,MFXC2590,MFXC2860,MFXC2880,MFXC2880N,MFX
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Problem
When printing to User box on the MFP through Windows® server 2016,using Windows® 10
from Microsoft® Edge or Microsoft® Photo Viewer
the print spooler locks up (spooler needs to be stopped and restarted) which results in the MFP locking
up as well.
Solution
CAUSE: When printing from Appx applications, job is being rendered incorrectly causing the job to
become corrupt.
SOLUTION: Perform the following steps to correct the issue.
1. Log onto the print server and open print management
2. Under the "Drivers" section on the left hand side of print management, right click on the Konica
Minolta driver, go to isolation and select "none"
3. Under the "Printers" section on the left hand side of print management, right click on the Konica
Minolta printer and select properties
in properties go to sharing
4. Under sharing, deselect "Render print jobs on client computers"
5. Click "Apply", "OK"
6. Right click on the Konica Minolta printer again and select properties
in properties go to sharing
7. Under sharing, reselect "Render print jobs on client computers"
8. Click "Apply", "OK"
SSD Knowledge Base
Page 609 of 611
Program the machine for single color copies/remove auto color
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How To
ID: KBA00070125
Updated: 2/3/2022 2:59:01 PM
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Question
How to program the machine for single color copies?
Answer
Please refer to the attached document to program single color copies. To view the PDF, you may need
to download a free copy of Adobe Reader®.
Attachments
How_to_default_machines.pdf (1,011.10 KB)
SSD Knowledge Base
Page 610 of 611
Troubleshooting a WebDAV Connection
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Reference
ID: KBA00071703
Updated: 4/21/2022 12:30:31 PM
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C754e,bizhub C759
Reference
Please refer to the attached guide on effective ways to troubleshoot a WebDAV connectivity issue. To
view the PDF, you may need to download a free copy of Adobe Reader®.
Attachments
WebDAV Troubleshooting.pdf (1,327.80 KB)
SSD Knowledge Base
Page 611 of 611
Windows® 11, it may fail to open a scanned document
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Problem Solution
ID: KBA00071710
Updated: 4/26/2022 1:08:34 PM
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C287,bizhub C300i,bizhub C308,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C4050i,bizhub C450i,bizhub C454,bizhub
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C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754,bizhub C754e,bizhub C759
Problem
Windows® 11, it may fail to open a scanned document saved in the MFP Shared Folder.
Solution
CAUSE: Firmware anomaly.
SOLUTION: Implement the following workaround.
After turning OFF Main Switch of MFP and ON, it might be possible to open the file. However, it might
become impossible to open a file after some file operation.
Use "Download to PC" function of Web Connection.
Web Connection > Box > Open User Box > Select User Box > Select document > File Download >
Download to PC > OK > File Download > Save

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Model Series Disable Heart setting Center ID

CAUTION: Before replacing the MFP board, perform [Service Mode] g [Enhanced Security] g [NVRAM Data

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