WELCOME TO THE ULTIMATE GAME PRESO!

LET'S PLAY:
IDENTIFY
THE WORD
Unleash the word genius in you during this Presentation
Party
HOW TO PLAY
1
For every round, the game master will prepare
a slide of cards, each with a secret word and a
list of prohibited words related to the secret
word.
2
The playing team will pick a representative
from their own group to be the clue-provider.
That person will help their team guess the
secret word.
3
After the playing team has picked their clue-
provider, the game master will then only share
the slide of cards with that person.
4
When the timer starts, the game master
will reveal the first card.
5
The clue-provider will then help their
teammates guess the secret word on the first
card by giving hints WITHOUT mentioning the
prohibited words.
6
Once the playing team has figured out the first
secret word from the clues, the game master
will reveal the next card, and so on.
 GROUND RULES SECRET WORD

The clue-provider is allowed to skip a card. If a playing

team has guessed most of the words and still has time left,
1
they may retry guessing their skipped cards.
TOOTHBRUSH

A round will end at the end of the timer, or if the playing

2
team has guessed all the secret words. TOOTHPASTE
DENTAL HYGIENE
FLOSS
The playing teams must guess the exact secret word to gain
3 a point. The game master will take note of each team's
correct guesses per round and tally the score in the
scoreboard.
Note: The clue-provider is not allowed to use words that
PROHIBITED WORDS
4 are part of the secret and prohibited words (e.g. if the
secret word is toothbrush, the clue-provider cannot say
tooth or brush or dental).
5 The clues can be made of words, phrases, sentences, or
brands. ARE YOU READY TO PLAY? LET'S GO HAVE
FUN!
LET'S GO!
Get ready, players and clue-providers. Best of
luck!
 TEAM A
Let's start easy! Unveil the cards and note the three words you cannot say in your
clues.

1 2 3 4 5
SUMMER VALENTINE'S DAY CAR BOOK MENU
LAPTOP MEDAL ROSE CALCULATOR DOOR BELL
SCHOOL GOLD RED MATH DING DONG
DEVICE
BEACH AWARD
CUPID FLOWER
BRAKE NUMBERS
CHAPTER DOOR
ORDER
VACATION
GADGET 1STLOVE
PLACE STEERING
LOVE WHEEL READ
COMPUTE FOOD
SOUND
SUNSCREEN CHOCOLATES DRIVE AUTHOR RESTAURANT
 TEAM B
Let's start easy! Unveil the cards and note the three words you cannot say in your
clues.

1 2 3 4 5
RAIN CHRISTMAS CRY HOSPITAL SHOES
CABINET NOTEBOOK UMBRELLA SHOES CHALK
CLOTHES WRITE RAINING RUBBER SCHOOL
BIG
DOWNPOUR DRAW
GIFT SUNEYES BLACK
EMERGENCY BOARD
FOOTWEAR
CLOUD
DRESS SANTA
NOTESCLAUS TEAR
HEATDUCTS WHEELCHAIR
FOOT SOCK
TEACHER
UMBRELLA DECEMBER WEEP PATIENT SANDALS
THANKS EVERYONE
FOR PLAYING!
You all are very clever indeed.
See you at our next Presentation Party!
Agenda 1
Operations Manager Definitions
and other informations

2 The Role of Operations Manager

3 Management and Level of Management

4 Theories and Function of Management

5 Total Quality Management

Agenda The Three Views of Quality:
● Psychological
●
6
Process
● Product

The Five Quality Bases

●
7
Transcendent Quality View
● Product Base Quality View
● User Based Quality View
● Manufacturing Based Quality View
● Value Based Quality View
 Trisha
Introduction

Laila
Hello and welcome!
We'll be your reporters
Marriane
for today.

Jonna
Operations Manager

An Operations Manager is a professional

who ensures that everything runs
smoothly from one day to another. They
maximize processes and procedures
while meeting customer expectations in
terms of cost-effectiveness.
Tasks in Business Operations

Processes. An operations manager is responsible for implementing and maintaining the

processes that an organization uses. This includes software and other programs that the
organization uses to function every day.

Personnel. Human resources is a big part of operations in any organization. As an operations manager, you
will either be overseeing the HR department or working very closely to help solve personnel issues.

Inventory. This is especially true for an operations manager who works in retail or for a business that sells
specific products.

Financials. Accounting and finances are another big part of an operations department. Similar to HR, you will either
be overseeing the accounting department or working closely to review budgets, revenue growth, and profitability.

Reporting. An operations manager is responsible for reporting on how the business is functioning and
whether the implemented processes and policies are working or need changes.
Role of Operations Manager
Oversight of Financial
A Big-Picture Perspective
Information and Budgets

Supervise Supply Chain and

Workflow and Staffing
Inventory
WHAT IS MANAGEMENT?

Management is the process of

organizing, planning, leading and
controlling resources within an entity
with the overall aim of achieving its
objectives. The organizational
management of a business needs to be
able to make decisions and resolve
issues in order to be both effective and
beneficial.

 LEVELS OF MANAGEMENT

There are 3 Different Levels of

Management

Administrative, Managerial,
or Top Level of Management.

Executive or Middle Level of

Management.

Supervisory, Operative, or
Lower Level of Management.

 LEVELS OF MANAGEMENT
TOP LEVEL OF MANAGEMENT MIDDLE LEVEL OF MANAGEMENT

consists of board of directors, chief
executive or managing director. The top
management is the ultimate source of
authority and it manages goals and
policies for an enterprise. It devotes more
time on planning and coordinating
functions.
The branch managers and departmental managers
constitute middle level. They are responsible to
the top management for the functioning of their
department. They devote more time to
organizational and directional functions. In small
organization, there is only one layer of middle
level of management but in big enterprises, there
may be senior and junior middle level
management.

Lower level is also known as supervisory / operative level of management. It consists of supervisors,
foreman, section officers, superintendent etc. According to R.C. Davis, “Supervisory management
refers to those executives whose work has to be largely with personal oversight and direction of
operative employees”. In other words, they are concerned with direction and controlling function of
management.

LOWER LEVEL OF MANAGEMENT

 COMMON ROLES IN EACH LEVEL

Top Level of Management

Top management lays down the objectives and broad policies of the enterprise.
It issues necessary instructions for preparation of department budgets,
procedures, schedules etc.
It prepares strategic plans & policies for the enterprise.
It appoints the executive for middle level i.e. departmental managers.
It controls & coordinates the activities of all the departments.
It is also responsible for maintaining a contact with the outside world.
It provides guidance and direction.
The top management is also responsible towards the shareholders for the
performance of the enterprise.

 COMMON ROLES IN EACH LEVEL

Middle Level of Management

They execute the plans of the organization in accordance with the policies and
directives of the top management.
They make plans for the sub-units of the organization.
They participate in employment & training of lower level management.
They interpret and explain policies from top level management to lower level.
They are responsible for coordinating the activities within the division or
department.
It also sends important reports and other important data to top level management.
They evaluate performance of junior managers.
They are also responsible for inspiring lower level managers towards better
performance.
 COMMON ROLES IN EACH LEVEL

Lower Level of Management

Assigning of jobs and tasks to various workers.

They guide and instruct workers for day to day activities.
They are responsible for the quality as well as quantity of production.
They are also entrusted with the responsibility of maintaining good relation in the organization.
They communicate workers problems, suggestions, and recommendatory appeals etc to the higher level and higher
level goals and objectives to the workers.
They help to solve the grievances of the workers.
They supervise & guide the sub-ordinates.
They are responsible for providing training to the workers.
They arrange necessary materials, machines, tools etc for getting the things done.
They prepare periodical reports about the performance of the workers.
They ensure discipline in the enterprise.
They motivate workers.
They are the image builders of the enterprise because they are in direct contact with the workers.
THEORIES AND FUNCTION OF MANAGEMENT

Jules Henri Fayol (1841-1925)

was born in Galata , Ottoman Empire and raised in France.
graduated from mining academy L’École Nationale Supérieure des
Mines
Worked as mining engineer for Boigues Rambourg, eventually
become Managing Director in 1888 and saving company from
bankruptcy
By 1900, under Fayol’s management, the firm became “one of the
largest producers of iron and steel in France and regarded as a vital
national industry.”
publishing his theories in a 1908 paper, and his work culminated in
the world-famous book, “Administration Industrielle et Générale”
(“General and Industrial Management”).
As a result of this piece of work, Fayol became known for his
Administrative Theory, also known as “Fayolism,” and as the father
of Modern Management.
WHAT ARE FAYOL’S MANAGEMENT
THEORIES?

THE MANAGEMENT THEORY OF

HENRI FAYOL INCLUDES
THREE MAIN THEORIES:

1. The Six Industrial Activities

2. The Five Functions of Management
3. The 14 Principles of Management
The Six Industrial Activities

Henri Fayol states that there are six main industrial

activities. The types of activities are:
1. Technical - including production, manufacturing, and
adaptation;
2. Commercial - including markets, contracts, buying,
selling, and exchange;
3. Financial - involving the search for and optimum use of
capital;
4. Security - involving the protection of people and
property;
5. Accounting - stocktaking, the balance sheet, costs, and
statistics;
6. Managerial - including planning, organizing, command,
coordination, and control;
The Five Functions of Management

Within Managerial Activities, Henri Fayol specifies

five primary functions (or elements). These functions
are:

1. Planning;
2. Organizing;
3. Command;
4. Coordination; and
5. Control.
 Henri Fayol's 14 Principles of Management

1. Division of work;
2. Authority;
3. Discipline;
4. Unity of command;
5. Unity of direction;
6. Subordination of individual interests to the general
interests;
7. Remuneration;
8. Centralization;
9. Scalar chain (line of authority);
10. Order;
11. Equity;
12. Stability of tenure of personnel;
13. Initiative;
14. Esprit de corps.
TOTAL QUALITY MANAGEMENT

Total quality management is the continual

process of detecting and reducing or
eliminating errors in manufacturing,
streamlining supply chain management,
improving the customer experience, and
ensuring that employees are up to speed with
training. It aims to hold all parties involved
in the production process accountable for the
overall quality of the final product or service

 THREE VIEWS OF QUALITY

Here are the three views of

quality:

Psychological

Process

Product
 THREE VIEWS OF QUALITY

Psychological

a management strategy aimed at embedding awareness of quality in an organization

processes. It is subjective definition that focuses on the judgemental evaluation of what
constitutes product or service quality

Process

It is the continual process of detecting and reducing errors in manufacturing. It typically

involves three processes; quality planning, quality assurance, and quality control.

Product

Group of features and characteristics which determines the capacity of the product to meet the
specification requirements of a standard or of a customer.
The Five Quality Bases

● Transcendent ● Product Base ● User Based ● Manufacturing ● Value Based

Based Quality
Quality View Quality View Quality View Quality View
View

This is Based on
This approach
reflected by personal This approach is
This means is focused on based on cost
differences views and cost reduction. and prices.
quality is
in product idiosyncrasi And concerned Better
achieved
and its es. with performance at
through manufacturing lower cost is
ingredients Durability is
experience. and recognized as a
or the key quality product.
engineering.
attributes. factor.
THANK YOU FOR LISTENING!! : )