4.

CarMax has developed an organization focused on delivering value to its

customers. What were the drawbacks of the way CarMax was originally
delivering products and services?
CarMax used a waterfall approach since it was an output-focused business and
they had to meet the standards. The following are drawbacks of using this strategy
to deliver products and services:
 Senior management set the demands for the product and the company's goal,
and the project team had to meet them. As a result, project teams developed
a culture of "ticket solvers." Budget and team assignments were made by
senior management, who also demanded that they produce results months
before the deadline. They made decisions only based on ROI calculations,
estimates of the required amount of work, and resource needs, which can
result in a poor final product.
 Stakeholders failed to take client business objectives or KPIs into account
when gathering requirements, which prevented the teams from coming up
with a better solution.
 The applications were either overbuilt or underbuilt because even after
adopting project management, their planning, budgeting, and decision-
making procedures were still using the waterfall paradigm. Lower consumer
satisfaction and a poor user experience could result from this.
 The project teams used in this strategy were not long-lasting, thus they had
to stay with a single team over the entire product cycle and were only
devoted to a task for a short time. Employee productivity on a lengthy
project was affected by this.
 The original model's products were not independently launched and came
with the possibility of crashing the entire system, which can have an impact
on consumer satisfaction. The prior methodology did not permit repeated
product delivery and development, which constrained innovation and
hindered prompt, high-quality delivery.
 CarMax's new strategy for dealing with these issues empowered teams and
used dual track agile. They urged their product team to create only what was
necessary based on ongoing feedback, which produced a lean application.
They employed DevOps, which guaranteed that the release of the application
was autonomous and did not run the danger of affecting other system
functions.