Visit Report of Bank Mitra Location: FEB 2021

Name of Bank Mitra / Kiosk Anilkumar Arvindbhai Naliyapara

Address VPO-Karjala, Savarkundla Taluqa
Date of Visit : 26 FEB 2021
S.
General Items Comments
No.
1 Distance from District Head Quarter 03 Kms
2 Approximate Population 50000 (approx.)
Distance travelled presently by the
people for availing Banking facilities
3 01 Km
through branch Nearest ATM & Bank
Mitra
Name of Link Branch and distance
4 from Link Branch to Bank Mitra BOB NESDI Branch
Location
5 Bank Mitra Qualification Matriculate
Whether Corporate Bank Mitra or
6 Individual
Individual
7 Training on Banking received NO
Training on Insurance & other
8 NO
products received
Type of machine available
9 (Desktop/Laptop/POS/ Hand Held POS Biometric Machine
Terminal)
If Laptop/desktop, status of-
a) STOC certified scanner
10 b) Pin Pad N/A
c) Card reader availability Voice
d) prompt
Machine Device Capable of-
a) e - KYC
11 b) AEPs Transaction YES
c) Rupay Card Based Transaction
How is Machine Purchased by self or
12 PAID BY BC
Employer?

13 Whether the Bank Mitra has received e) Board- YES

Nesdi Branch, Savarkundla Taluqa, Dist. - Amreli (Gujarat) - 364515

Phone No: 02845-256238, Email: dbnesd@bankofbaroda.co.in
 Branding items & Display items?
a) Board- YES f) Uniform - NO
b) Uniform - NO g) Cap - NO
c) Cap - NO Stamp & Stationary - YES
d) Stamp & Stationary - YES
Whether Bank Mitra name, mobile
14 YES
no.& Timing is displayed prominently.
No. accounts opening forms received
15 01 TO 02 AOF in a day
per day
Time taken by Bank Mitra to open
16 15 Minutes
account
No. of forms pending with period and
17 NIL, N/A
reasons for pending?
Whether Pass Book and Rupay Debit
Cards are issued? What is time taken
18 PB/ Dr. Card are issued by branch,
for issuance of Pass Book and Rupay
Card?
Whether seeding of Aadhaar number
19 YES
is being done?
Monthly Remuneration / Commission
20
received by Bank Mitra (Rs.) & its DBT
mode (Cash or Direct Bank Credit)
Condition of payment of
21 remuneration/commission to Almost Regular
Bank Mitra (Regular/ Irregular)
Facility of Aadhaar enrolment at Bank
22 NO, N/A
Mitra level
Financial Literacy-
a) Material Availability
23 b) Education Imparted YES TO ALL
c) Camps Organized
Whether Bank Mitra has any sub
24 NO
KO/alternate KO or Assistant
Observation of visiting officers on
25 Bank Mitra’s interaction with Satisfactory
customer
Any other activity being done by
26 YES, He also knows Tailoring work.
Bank Mitra
Feedback received from general public
27 regarding behaviour / outlet opening Satisfactory.
time / services etc.

Nesdi Branch, Savarkundla Taluqa, Dist. - Amreli (Gujarat) - 364515

Phone No: 02845-256238, Email: dbnesd@bankofbaroda.co.in
 28 Any other observation Nil significant.
BC must be local preferably from the
(a) YES, He is a localite.
same or adjacent village
BC must not use stationery such as
Pay-in-slip, withdrawal slip, blank
(b) pass book, etc. of the bank. They must Noted please, for Compliance
issue system generated receipts for all
types of transactions.
The customers should be convinced to
feed their mobile numbers in their
(c) accounts to receive alerts or SMS for Noted please, for Compliance
all credit and debit transactions in their
accounts.
The branch official should visit the BC
point at least once in a month and
must give comments and suggestions
(d) Noted please, for Compliance
for BC in the register (Branch Visit
Register to be maintained at BC
point).
The Branch to conduct Quarterly audit
(e) of the BC point as per the prescribed Noted please, for Compliance
format.

Name of Visiting officer: AJAI KUMAR PARASHAR, BH, NESDI Branch.

Sign of Visiting Officer:

Nesdi Branch, Savarkundla Taluqa, Dist. - Amreli (Gujarat) - 364515

Phone No: 02845-256238, Email: dbnesd@bankofbaroda.co.in