NCR Oracle ES Global Customer Engineer Code Book

NCR SERVICES
Global
Customer Engineer
Code Book
Oracle ES
March 2021
“KEEP THE CUSTOMER INFORMED
KEEP THE CUSTOMER”
Confidential (Consumer Regulated)

NCR Corporation
864 Spring ST NW
Atlanta, GA 30308
USA
NCR SERVICES
Oracle ES Global
Customer Engineer
Code Book
March 2021
This document and the information contained herein are the property of
NCR Corporation and may not be copied for use other than by NCR or its
related companies’ NCR Services employees as required by their terms of
employment.
No part of this document may be reproduced, transmitted, transcribed,

stored in a retrieval system, or translated into any other language or form
in whole or in part or by any means, whether it be electronic, mechanical,
magnetic, optical, manual, or otherwise, without prior written consent of
NCR Corporation, NCR World Corporate Headquarters, 864 Spring St
NW, Atlanta, GA 30308, USA.
This document is NCR CONFIDENTIAL and contains data protected

from disclosure under applicable law.

Distribution of this book is under loose document control in accordance
with NCR policy. This control stipulates that implementation and
acknowledgement of document distribution is not required, but
verification of these can be confirmed by some other means such as a
periodic audit.

NCR GLOBAL CUSTOMER ENGINEER CODE BOOK Revised: March 2021
Table of Contents
Oracle ES Call Status.................................................................. 2
Service Request Types (Call Types) ........................................... 3
Service Request Types (Call Types) (cont.) ............................... 3
Justification Codes ...................................................................... 7
Justification Codes (cont.) .......................................................... 8
Problem Codes – Structured Problem Description SPD .......... 9
Resolution Codes ....................................................................... 10
Resolution Codes (cont.) ........................................................... 11
Area Of Failure (AOF) Codes .................................................. 12
AOF Codes (cont.) ..................................................................... 13
Environment Codes ................................................................... 75
Change Control ......................................................................... 78
-1-
Oracle ES Call Status

Descriptions
ES Service ES Task Status Oracle Description/Comments
Request
Status
Open Service Request opened awaiting
dispatch.
Scheduled Scheduled BUT not committed (ear
marked for a resource but resource does
NOT yet have a visibility to it)
Assigned Task has been assigned to the resource
Accepted and he/she accepted it.
Traveling Task has been dispatched. Customer
engineer in route to the customer site.
Working CE is on site and beginning work
Completed CE has completed the Task. The Task
cannot be updated if in Completed status.
Closed Auto Closure will automatically
complete the Service Request.
Open Suspended Auto Closure will automatically close
suspended Tasks once the last Task is in
Completed status.
Open Parts Ordered CE ordered part(s) and waiting for it.
Assigned - Parts Once all ordered parts are delivered task
status is automatically updated to
Assigned – Parts status.
* Cancelled *Cancelled by Auto Closure will automatically close
as Duplicate NCR suspended Tasks once the last Task is in
* Cancelled *Cancelled by Completed status.
by NCR *Customer
* Cancelled
by Customer
-2-
Incidents in Oracle ES change status as they work through the Incident

Management Process. These are the various statuses a Service Request
can take on during that process.
Service Request Types (Call Types)
The Service Request Types (also known as Call Types) assigned
to a Service Request to define both the type of work involved and
(in the case of remedial service calls) the degree of urgency
perceived by the customer. (Remedial means “Break/Fix”.)
Proper use of the Service Request Types is critical. Service

Request Types determine billing, certification, equipment
inventory and quality tracking among other things. Several reports
and key metrics also derive their data from these codes.
Service Request Types (Call Types) (cont.)

ES Service ES Service ES Service ES Service ES Task ES Task Priority
Request Request Type Request Urgency Request Severity Type
Type of
Work
Remedial Maintenance 1Critical 1Critical Repair 1Critical
Remedial Maintenance 1Critical ExceptionA Repair ExceptionA
Remedial Maintenance 2Urgent 2Urgent Repair 2Urgent
Remedial Maintenance 2Urgent ExceptionB Repair ExceptionB
Remedial Maintenance 3Not Urgent 3Not Urgent Repair 3Not Urgent
Remedial Maintenance 4Appointment 4Appointment Repair 4Appointment
Remedial Maintenance 1Critical 4Appointment Repair 4Appointment
Remedial Maintenance 2Urgent 4Appointment Repair 4Appointment
Remedial Maintenance 3Not Urgent 4Appointment Repair 4Appointment
Remedial Maintenance 4Appointment 4Appointment Third Party 4Appointment
-3-
Remedial Maintenance 4Appointment 4Appointment Installation 4Appointment

OBF
Remedial Cash and 3Not Urgent 3Not Urgent Repair 3Not Urgent
Charge
Remedial Cash & 4Appointment 4Appointment Third Party 4Appointment
Charge
Remedial Cash and 3Not Urgent 3Not Urgent FLM 3Not Urgent
Charge FLM Repair
Remedial Cash & 4Appointment 4Appointment Additional 4Appointment
Charge FLM Activity
Remedial Cash & 3Not Urgent 3Not Urgent Additional 3Not Urgent
Charge Activity
Internal
Remedial Cash and 3Not Urgent 3Not Urgent Repair 3Not Urgent
Charge
Internal
Non- De- 4Appointment 4Appointment Move Add 4Appointment
Remedial Installation Change
Remedial Depot Repair 2Urgent 2Urgent Depot 2Urgent
Repair
Remedial Depot Repair 3Not Urgent 3Not Urgent Installation 3Not Urgent
OBF
Non- Retrofit 3Not Urgent 3Not Urgent Retrofit 3Not Urgent
Remedial
Non- Retrofit 3Not Urgent 3Not Urgent Retrofit 3Not Urgent
Remedial
Remedial First Line 1Critical 1Critical FLM 1Critical
Maintenance Repair
Remedial First Line 2Urgent 2Urgent FLM 2Urgent
Maintenance Repair
Remedial First Line 3Not Urgent 3Not Urgent FLM 3Not Urgent
Maintenance Repair
Remedial First Line 4Appointment 4Appointment FLM 4Appointment
Maintenance Repair
Remedial First Line 4Appointment 4Appointment Third Party 4Appointment
Maintenance
Non- Installation 1Critical 1Critical Installation 1Critical
Remedial OBF
Non- Installation 2Urgent 2Urgent Installation 2Urgent
Remedial OBF
-4-
Non- Installation 3Not Urgent 3Not Urgent Installation 3Not Urgent

Remedial OBF
Non- Installation 4Appointment 4Appointment Installation 4Appointment
Remedial OBF
Non- Installation 4Appointment 4Appointment Move Add 4Appointment
Remedial Change
Non- Installation 3Not Urgent 3Not Urgent Staging 3Not Urgent
Remedial OBF
Non- Installation 4Appointment 4Appointment Staging 4Appointment
Remedial OBF
Non- Preventive 3Not Urgent 3Not Urgent Preventive 3Not Urgent
Remedial Maintenance Maintenanc
e
Non- Preventive 2Urgent 2Urgent PM Cronic 2Urgent
Remedial Maintenance Unit
Non- Preventive 3Not Urgent 3Not Urgent Additional
Remedial Maintenance Activity 3Not Urgent
Remedial System 3Not Urgent 3Not Urgent Additional 3Not Urgent

Management Activity
Remedial System 3Not Urgent 3Not Urgent System 3Not Urgent
Management Managemen
t
Non- Third Party 3Not Urgent 3Not Urgent Third Party 3Not Urgent
Remedial Logistics Logistics
Non- Third Party 2Urgent 2Urgent Third Party 2Urgent
Remedial
Remedial L2 Software 1Critical 1Critical L2 1Critical
Remote Software
Support Remote
Support
Remedial L2 Software 2Urgent 2Urgent L2 2Urgent
Remote Software
Support Remote
Support
Remedial L2 Software 3Not Urgent 3Not Urgent L2 3Not Urgent
Remote Software
Support Remote
Support
Remedial L2 Hardware 1Critical 1Critical L2 1Critical
Remote Hardware
Support Remote
Support
-5-
Remedial L2 Hardware 2Urgent 2Urgent L2 2Urgent

Remote Hardware
Support Remote
Support
Remedial L2 Hardware 3Not Urgent 3Not Urgent L2 3Not Urgent
Remote Hardware
Support Remote
Support
Remedial L2 PS & 3rd 1Critical 1Critical L2 PS & 1Critical
Party SW 3rd Party
Support SW Support
Remedial L2 PS & 3rd 2Urgent 2Urgent L2 PS & 2Urgent
Party SW 3rd Party
Support SW Support
Remedial L2 PS & 3rd 3Not Urgent 3Not Urgent L2 PS & 3Not Urgent
Party SW 3rd Party
Support SW Support
Remedial L3 Software 1Critical 1Critical L3 1Critical
Remote Software
Support Remote
Support
Remedial L3 Software 2Urgent 2Urgent L3 2Urgent
Remote Software
Support Remote
Support
Remedial L3 Software 3Not Urgent 3Not Urgent L3 3Not Urgent
Remote Software
Support Remote
Support
Remedial L3 Hardware 1Critical 1Critical L3 1Critical
Remote Hardware
Support Remote
Support
Remedial L3 Hardware 2Urgent 2Urgent L3 2Urgent
Remote Hardware
Support Remote
Support
Remedial L3 Hardware 3Not Urgent 3Not Urgent L3 3Not Urgent
Remote Hardware
Support Remote
Support
Non- Part Quality 3Not Urgent 3Not Urgent Site Prep 3Not Urgent
Remedial Inspection Visit
-6-
Justification Codes
JUSTIFICATION CODES ARE USED DURING LABOR POSTINGS
TO INDICATE WHY THE LABOR ACTIVITY TERMINATED (E.G.:
“PART NEEDED”, “TASK FINISHED”). EVERY LABOR POSTING
MUST BE ASSIGND A JUSTIFICATION CODE AT THE TIME OF
POSTING.
SELECT A JUSTIFICATION CODE FROM THE APPROPRIATE

COLUMN: ON-SITE OR REMOTE, AND EQUIPMENT
OPERATIONAL OR NON-OPERATIONAL.
On Site Remote
General Non Non
Op. Op. Description
Reason Op. Op.
Finished 00 20 Call Finished
08 Travel To
Travel
09 Travel From
Suspended - Part(s) Needed, Not
01 11 21 31
locally Available *
No Suspended - Part(s) Needed, Locally
06 16 Justification Available - CE driving directly to pick
Parts
Code – either up *
pick up part Idle – Part(s) Needed, Locally
149 or have it Available - Waiting for NCR Supplied
delivered Part Delivery
Suspended - Customer or 3rd party
Non-NCR 03 13 23 33
reason
Non-NCR 031 131 Idle – Customer Delay
No
Justification
Other NCR 04 14 Suspended - Internal NCR Reason
Code - re-
assign call
PM 07 PM during/after repair
Other NCR 090 Install Holding Queue

-7-
Justification Codes (cont.)

On Site Remote
General Non Non
Op. Op. Description
Reason Op. Op.
Non-NCR 03A 13A 23A Suspended – Act of Nature
Non-NCR 03B 13B Suspended – Facility / Connect issue
Suspended – Customer / CIT not
Non-NCR 03C 13C 23C 33C
Available
Non-NCR 03D 13D 23D Suspended – Cust request / Rsched
Non-NCR 03E 13E 23E Suspended – Scheduled
Non-NCR 03F 13F Suspended – No site access
Suspended – Unsafe working
Non-NCR 03G 13G
conditions
Non-NCR 03H 13H Suspended – Wiring not Completed
Non-NCR 03J 13J 23J Suspended – User Workaround
Non-NCR 03K 13K 23K Suspended – Loaner in Place
Non-NCR 03L 13L Suspended – Equipment not Covered
Suspended – Opened with Incorrect
Non-NCR 03M 13M 23M
Contact Information
Suspended – Opened with Incorrect
Non-NCR 03N 13N 23N
Equipment or CI Data
Non-NCR 03P 13P 23P Suspended – Time and Materials
Other NCR 03R 13R 23R Suspended – Technician Limitations
Suspended – OBF Unit/Part, Not
Parts 01A 11A
Locally Available
Suspended – OBF Unit/Part, Locally
Parts 06A 16A
Available
Non-NCR 032 132 Idle – Waiting for NOC
Non-NCR 033 133 Idle – Waiting for TAC
Non-NCR 034 134 Idle – Waiting for CE Escort
Non-NCR 035 135 Idle – Guard Delay
Non-NCR 036 136 Idle – 3RD Party Delay (CIT)
Non-NCR 037 137 Idle – Mandatory Break
Idle – Waiting for Non-NCR Part
Non-NCR 039 139
Delivery
* Note: The part is "Local" if within 25 miles / 40km of the
Customer’s location (one way).
-8-
Problem Codes – Structured Problem

Description SPD
A CODE ASSOCIATED WITH A SERVICE REQUEST THAT
SUMMARIZES THE CUSTOMER’S PERCEPTION OF THE
PROBLEM. THIS INFORMATION CAN BE VIEWED FROM
SERVICE REQUEST PORTION ON THE TASK.
CODE DEFINITION CODE DEFINITION
01 Dead/No Power 16 Not Reading/Scanning

02 Depository Problem 17 OBF During Equip. Installation
03 Disk/Tape Malfunction 18 Pin Pad Failure
04 Dispense Problem 19 Print Problem
06 Encoding/Sorting Problem 20 Read/Write Error
07 Error Indication 22 Screen/Display
09 Feed Problem
10 Intermittent Problem
11 Jammed/Mechanical Problem 25 Undefined Problem
12 Keyboard Malfunction 27 Vandalized/Damaged
14 Not Communicating
15 Not Operating
40 Application Software Problem 43 Operating System Problem

41 Comms Software Problem 44 Poor Performance
60 Vendor Escort Meet ATM 66 Card Reader Jam ATM

61 Cash Jam ATM 67 Statement/Passbook Jam ATM
62 Receipt Printer Media Jam ATM 68 Captured Card ATM
63 Receipt Printer Problem ATM 69 AB Key Encryption ATM
64 Deposit/CPM Jam ATM 70 Hygienic Clean Required ATM
00 NON-REMEDIAL CALL

-9-
Resolution Codes
A RESOLUTION CODE IS TO BE USED IN CONJUNCTION WITH
A AREA OF FAILURE CODE AT WORK COMPLETION TO
INDICATE WHAT ACTION WAS TAKEN TO RESOLVE THE
PROBLEM.
CODE DEFINITION
00 NON-REMEDIAL CALL
01 Cleaned
02 Adjust/Calibrate
03 Clear Media Jam/Remove Debris
04 End Unit Swap-Out
05 Replace/Reload Consumable
06 Aligned Modules
07 Lubricated
08 Replaced Fuser
09 Replaced Toner
10 Replaced Batteries
11 Replace Defective Part(s)
12 Reseat Part/Module
14 Non-NCR Part Used For Repair
15 Replaced Hard Drive
16 Replaced Memory
17 Replaced Power Supply
18 Replaced System Board
30 INSTALL/RELOAD SW/FW/CW
34 Reconfigure/Tune Software/System/Network
35 Loaded Drivers
36 Reimage
37 Network Port
40 OBS DSL
41 OBS Lock
42 OBS Network
43 Off Domain
44 Referred to NMC
45 Referred to SSG
46 Required IMAC
47 Site Power Surge
48 User Abuse

- 10 -
Resolution Codes (cont.)

CODE DEFINITION
50 T&M Customer Refused Repair
51 Non-NCR Incident
52 Repair/Rebuild (No Parts Used)
53 No Fault Found
54 Instruct Operator
55 Duplicate Call
56 Equipment Not Covered
57 Reset Unit
58 Project Issue
59 Customer Responsibility/Non-NCR Incident
Notes:
1) Resolution Codes are primarily significant for REMEDIAL calls. As a
general rule, enter:
• Resolution Codes 01-99 (all Repair Tasks).
• Resolution Code 00 (all other Non-Remedial Tasks)
2) Use Resolution Code 04 for ALL whole unit replacements
3) Use Resolution Code 11 only if an NCR part usage has been reported
4) Use Resolution Code 14 only if a Non-NCR part usage has been
reported

- 11 -
Area Of Failure (AOF) Codes

AOF codes in Oracle ES are used by NCR to define the area of failure of
a problem. They do not define the cause of the problem, despite their
name. These Codes are used during the Global Codes portion of the
debrief.
To select a AOF code, first select the appropriate AOF category. Then
select the appropriate MAJOR AOF within that category. Finally, select
the appropriate MINOR AOF under the MAJOR AOF that best
represents the problem area.
If you cannot find a AOF code that adequately describes the AOF, select
one that is as close as possible. Then explain the issue in the closing
resolution notes.
If no fault was found, select the Resolution code 53 NO FAULT FOUND

53 and select the AOF’s that best describes the area where the fault was
suspected.
The layout of the following pages shows the AOF category in bold font
followed by the MAJOR AOFs in bold italic font with the associated
MINOR AOFs in normal font immediately below and offset to the right
— as per the following example:
PRODUCT CATEGORY
MAJOR XX - AOF 1
AA MINOR AOF 1
BB MINOR AOF 2
CC MINOR AOF 3

- 12 -
AOF Codes (cont.)

Category SPECIAL USAGE
Major 00 - Special Usage
MIN 00 Non-Remedial Call Only
Category DISPLAY/TOUCH/KEYBOARD
Major 10 - Display/Touch Major 37 - Keyboard/Mouse
L1 Backlight J7 Cable/Connection
J7 Cable/Connection Z1 Fingerprint Reader
MINOR
X5 Config/Setup-Hardware V8 Key/Lock
XC Config/Setup-Software Y3 Keyboard
MA Controller Touch YA Mouse
B2 Customer Display BF PinPad/Keyboard
Z1 Fingerprint Reader
MINOR
B6 Inverter Major 7P - Kyb/Encrypt Dev

V8 Key/Lock J7 Cable/Connection
MINOR
MP PCB-Logic/Video MF Encryptor PCB
LA Power Supply Y5 Legacy Encryptor
BP Touch Screen YN Whole Unit EPP
BQ Touchpad
YM Whole Unit CRT
YS Whole Unit LCD
YX Whole Unit Touch Screen
- 13 -
Category DISPLAY/TOUCH/KEYBOARD (cont.)

Major 7R - FDK/Op Interface Major 8A - Payment Terminal
L2 Beeper J7 Cable/Connection
MINOR
J7 Cable/Connection AQ Overlay
B3 Display BF PimPad/Keypad
MINOR
MG FDK Electronics BN Signature Capture pen

AJ Glass Assembly YH Whole Unit
B8 LED Indicator
L8 Mode Switch
YG Whole Operator Panel
- 14 -
Category STORAGE DEVICES

Major 36 - Cabinetry Major 14 - Data Storage Dev
JC Cable/Harness Power J2 Cable/Connector-CD/DVD
W3 Enclosure J3 Cable/Connector-Fixed
AD Fascia Interface J4 Cable/Connector-Flex
AF Fascia/Cabinet Parts J5 Cable/Connector-RAID
AH Gas Struts J6 Cable/Connector-Tape
AJ Glass Assembly D1 Compact Flash
W5 Heater/Dehumidifier M4 Controller CD/DVD
MINOR
AK In-Service Indicator M5 Controller Fixed
MINOR
AM Interlock Switch M6 Controller Flex
V8 Key/Lock M8 Controller RAID
L7 Light/Ballast Florescent M9 Controller Tape
AN Media Entry Indicator (MEI) P3 Robotics-CD/DVD
D5 Phone P9 Robotics-Tape
D7 Remote Status Indicator YY Solid State Device
LD Remote Relay YL Whole Unit CD/DVD
LH Supervisor Switch YP Whole Unit Fixed Disk
YH Whole Unit YQ Whole Unit Flex Disk
YT Whole Unit RAID
YW Whole Unit Tape Drive
Major 23 - USB Port/Hub

J7 Cable/Connection
MIN
DA USB Port
YH Whole Unit
- 15 -
Category BASE EQUIPMENT/PC/SERVER

Major 36 - Cabinetry Major 34 - Core Electronics
JC Cable/Harness Power MD Daughter Card
W3 Enclosure Y2 Docking
AD Fascia Interface L6 Fan
AF Fascia/Cabinet Parts B4 Fuse
AH Gas Struts D2 Heat Sink
AJ Glass Assembly D3 Internal Battery (On PCB)
W5 Heater/Dehumidifier MJ Memory SIMM
MINOR
MINOR
AK In-Service Indicator MW PCB-I/O Board

AM Interlock Switch MQ PCB - Power Switch Board
V8 Key/Lock MV PCB-Tree Card
L7 Light/Ballast Florescent ML PCB Interface
AN Media Entry Indicator (MEI) MM PCB Main Board
D5 Phone LB Power Supply/DC
D7 Remote Status Indicator LF Speaker
LD Remote Relay D9 UPS
LH Supervisor Switch YH Whole Unit
YH Whole Unit
Major 34 - Core Electronics

M1 Back panel
MIN
J7 Cable/Connection
V3 Camera
MB CPU Proc/Logic
- 16 -
Category BASE EQUIPMENT/PC/SERVER

Major 14 - Data Storage Dev Major 37 - Keyboard/Mouse
J2 Cable/Connector-CD/DVD Y3 Keyboard
MIN
J3 Cable/Connector-Fixed YA Mouse
J4 Cable/Connector-Flex BF PinPad/Keyboard
J5 Cable/Connector-RAID
J6 Cable/Connector-Tape Major 21 - Network Equipment
D1 Compact Flash J1 Antenna
M4 Controller CD/DVD J9 Cable - Fiber
M5 Controller Fixed J7 Cable/Connection
MINOR
MINOR
M6 Controller Flex Y9 Modem/Router
M8 Controller RAID D4 Network-All Types
M9 Controller Tape D6 Receiver-Optical
P3 Robotics-CD/DVD MR RF Level Test/Interface
P9 Robotics-Tape D8 Transmit-Optical
YY Solid State Device YH Whole Unit
YL Whole Unit CD/DVD
YP Whole Unit Fixed Disk
YQ Whole Unit Flex Disk
YT Whole Unit RAID
YW Whole Unit Tape Drive
Major 37 - Keyboard/Mouse
J7 Cable/Connection
MIN Z1 Fingerprint Reader
V8 Key/Lock
- 17 -
Category BASE EQUIPMENT/PC/SERVER (Cont.)

Major 50 - Software Major 7T - Security Physical/Biometric
X1 Application (3rd Party) V1 Alarms
X2 Application V2 Biometric Device
X3 Config/Setup – Firmware J7 Cable/Connection
XC Config/Setup - Software V3 Camera
MINOR
X4 Firmware/BIOS Z1 Fingerprint Reader

X6 Middleware V4 HSFD Card Exit Sensor
MINOR
X7 Operating System/LINUX V5 HSFD Cash Exit Sensor
X8 Operating System/OS2 V6 HSFD Cell Modem
X9 Operating System/Other V7 HSFD RF Detector
XA Operating System/WINDOWS VA Lock 1-Time Combo
XD Virus/Malicious Code VB Lock-Electronic
VC Lock-Mechanical
YZ Passport Reader
MM PCB Main Board
VD Safe/Security Enclosure
Major 23 - USB Port/Hub

J7 Cable/Connection
MIN
DA USB Port
YH Whole Unit
- 18 -
Category PRINTERS
Major 6B - Pocket Major 40 - Printer-Office
MIN Y6 Lister Printer AA Base Media Tray
H2 Burst Assembly
Major 79 - Printer-Journal J7 Cable/Connection
J7 Cable/Connection S1 Carriage
S1 Carriage H3 Charge Roller
M2 Communication PCB S2 Corotron Wire
L9 Motor H6 Developer
MINOR
S5 Paper Feed H7 Discharge Assembly

MM PCB Main Board H8 Fuser
LA Power Supply B7 Laser Diode
HC Print Head P7 Miscellaneous Drive Gears
MINOR
S6 Print Mechanism L9 Motor
YH Whole Unit S5 Paper Feed
HA Paper-Stacker Assembly
Major 7A - Printer-Money Order MM PCB Main Board
J7 Cable/Connection HB Photo Drum/Belt
AD Fascia Interface HC Print Head
TB Main Transport S7 Ribbon Drive
MINOR
MM PCB Main Board BL Sensor

HC Print Head HF Shuttle
S6 Print Mechanism S8 Tractor/Tracking
HD Sensor-Black Mark HH Transfer Roller
BM Shutter LK Vacuum System
YH Whole Unit YH Whole Unit
- 19 -
Category PRINTERS (Cont.)

Major 7B -- Printer-Passbook Major 7C -- Printer-Receipt
H1 Buncher S3 Knife
J7 Cable/Connection L9 Motor
S9 Capture Bin S5 Paper Feed
P2 Capture Mechanism MM PCB Main Board
MINOR
AD Fascia Interface LA Power Supply
S3 Knife HC Print Head
Y7 Mag Stripe Unit S6 Print Mechanism
MINOR
S4 Media Bin BL Sensor

S5 Paper Feed HD Sensor-Black Mark
MM PCB Main Board YH Whole Unit
HC Print Head Z2 Whole Unit Barcode Printer
S6 Print Mechanism
HD Sensor-Black Mark
BM Shutter
TJ Transport
YH Whole Unit
Major 7C -- Printer-Receipt
J7 Cable/Connection
S9 Capture Bin
MINOR
P2 Capture Mechanism
S1 Carriage
T7 Exit Transport/Present
AD Fascia Interface
- 20 -
Category PRINTERS (Cont.)

Major 8U -- Printer-Slip Major 7D -- Printer-Statement
J7 Cable/Connection J7 Cable/Connection
S1 Carriage S9 Capture Bin
H4 Check Flip P2 Capture Mechanism
H5 Check Imaging T7 Exit Transport/Present
MINOR
M2 Communication PCB AD Fascia Interface
H9 Ink Cartridge S3 Knife
MINOR
BC MICR Reader MM PCB Main Board

L9 Motor HC Print Head
S5 Paper Feed HD Sensor-Black Mark
MM PCB Main Board BM Shutter
LA Power Supply YH Whole Unit
HC Print Head
S7 Ribbon Drive
BL Sensor
YH Whole Unit
- 21 -
Category SOFTWARE
Major 50 - Software
X1 Application (3rd Party)
X2 Application
X3 Config/Setup – Firmware
XC Config/Setup - Software
MINOR
X4 Firmware/BIOS
X6 Middleware
X7 Operating System/LINUX
X8 Operating System/OS2
X9 Operating System/Other
XA Operating System/WINDOWS
XD Virus/Malicious Code
- 22 -
Category DISPENSERS/ACCEPTORS/RECYCLERS
Major 7J-- Check Accept SCPM/CPM/DPM Major 8P-- Coin Accept/Recycle
F1 Bin/Pocket J7 Cable/Connection
MIN
J7 Cable/Connection LC Reject Button
V3 Camera YH Whole Unit
FH Document Separator
F3 Endorser Major 7L -- Deposit-Envelope
F5 Escrow J7 Cable/Connection
T6 Escrow to Transport I/F AD Fascia Interface
T8 Exit Transport MM PCB Main Board
MINOR
MINOR

FJ Feeder Single BL Sensor
F7 In-Feed Module BM Shutter
BC MICR Reader TJ Transport
LA Power Supply
BM Shutter
TJ Transport
Ultrasonic Double Feed
FN
Detector (UDFD)
YH Whole Unit
- 23 -
Category DISPENSERS/ACCEPTORS/RECYCLERS
Major 7M -- Deposit-Night Bag Major 77 -- Dispenser-Coin
P4 Conveyor Q1 Cassette Coin
AC Door Q6 Coin Delivery Chute
F2 Drop Sensor Q7 Coin Hopper
MINOR
VA Lock 1-Time Combo Q8 Coin Rotor
MINOR
VB Lock-Electronic P5 Drive Mechanism
VC Lock-Mechanical AD Fascia Interface
MM PCB Main Board QC Pick Mechanism
MN PCB Sensor Ring FF Reject Module
BL Sensor
Major 76 -- Dispenser-Card YH Whole Unit
J7 Cable/Connection
P5 Drive Mechanism Major 73 -- Dispenser-Envelope
AD Fascia Interface J7 Cable/Connection
MINOR
MM PCB Main Board P5 Drive Mechanism

QC Pick Mechanism AD Fascia Interface
MINOR
BL Sensor MM PCB Main Board
BM Shutter QC Pick Mechanism
TK Transport Belt BL Sensor
YH Whole Unit TK Transport Belt
MM PCB Main Board
- 24 -
Category DISPENSERS/ACCEPTORS/RECYCLERS (Cont.)

Major 74 -- Dispenser-Pick Mod Major 78 -- Dispenser-Presenter
J7 Cable/Connection QD Pre-Stack Area
Q2 Cassette Currency FD Present Stage
P5 Drive Mechanism QF Purge/Bin
F8 Ink Staining Control BL Sensor
QA Ink Staining Mechanism BM Shutter
QB Mechanism Timing TK Transport Belt
MINOR
TC Mod To Mod I/F YK Whole Unit Bunch
MINOR
MM PCB Main Board YV Whole Unit Spray
QC Pick Mechanism QM BAM
BL Sensor QN Carriage
TK Transport Belt QP Core
LK Vacuum System QR Nose
YH Whole Unit QQ Motor Pump
QL Smart pick QS SNT/HETS
QU Umbilical
Major 78 -- Dispenser-Presenter LK Vacuum System
J7 Cable/Connection QT Support Frame
P5 Drive Mechanism
AD Fascia Interface Major 7S -- Note Acceptor
MINOR
F9 LVDT J7 Cable/Connection
MINOR
QB Mechanism Timing Q2 Cassette Currency
TC Mod To Mod I/F Q9 Dispenser Mechanism
FA Note Stacker/Table F5 Escrow
MM PCB Main Board T6 Escrow To Transport I/F
- 25 -

Major 7S -- Note Acceptor Major 7Y -- Recycler/GBNA/GBRU
TF Separator To Transport I/F MX PCB-MotherDepRull
LA Power Supply BM Shutter
T8 Exit Transport TR Alignment Transport
FF Reject Module QJ Separator
FB Note Validator FB Note Validator
TB Main Transport F6 Escrow/Reservoir
MINOR
F7 In-Feed Module FG Cash Storage Roller

TD Reject To Transport I/F TA Lower Transport
MM PCB Main Board AD Fascia Interface
T9 In-Feed To Separator I/F T2 Capture To Transport I/F
MINOR
BM Shutter MM PCB Main Board
TG Transport To Cassette I/F TN Post Bill Validator Transp
TH Transport To In-Feed I/F LA Power Supply
TM Validator To Transport I/F FC Pre-Acceptor
YJ Whole Unit BNA TQ Pre-Acceptor Transport
YU Whole Unit SNA T1 Pre-Accept To Separator I/F
TP Pre Bill Validator Transport
Major 7Y -- Recycler/GBNA/GBRU QG Recycle Chassis
TM Validator To Transport I/F TD Reject To Transport I/F
MINOR
TJ Transport QH Return Dispenser

YH Whole Unit BL Sensor
TF Separator To Transport I/F Q4 Cassette Drop
Q3 Cassette Deposit Q5 Cassette Recycle
- 26 -

Major 7Y -- Recycler/GBNA/GBRU Major 7F -- Scalable Deposit Module (SDM) /
CCDM
T3 Cassette To Transport I/F F3 Endorser (Print Station)
MIN
MINOR T4 Counterfeit To Trans I/F FN
Ultrasonic Double Feed Detector
(UDFD)
T5 Escrow/Resv To Trans I/F J7 Cable/Connection
TG Transport To Cassette I/F
Major 7K -- Scalable Deposit Module 2 (SDM2)
Major 7F -- Scalable Deposit Module (SDM) / CCDM BM Shutter
F5 Escrow J7 Cable/Connection
AD Fascia Interface FK Cash Bin
T6 Escrow to Transport I/F FL Check Bin
IBVM/DVM (TCM / BVM / BEB
FM FH Document Seperator/Tiltenator
Reader)
T8 Exit Transport FM IBVM/DVM
BC MICR Reader F3 Endorser
PCB Main Board (Master F5 Escrow
MINOR
MM
MINOR
Controller PCB)
FK Cash Bin (Cash Cassette) T6 Escrow to Transport I/F
Document Seperator/Tiltenator (I/O T8 Bunch Return
FH
Tray / Separator)
F7 In-Feed Module AD Fascia Interface
Main Transport (Chassis / Align. FV Garage Assembly
TB
Unit / Inter. Tran. and DTR)
BM Shutter F7 In-Feed
FL Check Bin (Check Cassette) TA Lower Transport
Cassette Garage/ Cassette Chassis
CG
(CCDM)
- 27 -

Major 7K -- Scalable Deposit Module 2
Major 7Q – Bunch Recycler Module
(SDM2)
TB Main Transport MM PCB Main Board
BC Micr Reader TZ Vertical Transport
MINOR
MM PCB Main Board TW Bridge Transport

FW Rebuncher J7 Cable/Connection
FN LM Status Lights
Detector (UDFD)
TY Upper Transport
Major 7N – Interactive Teller Machine (ITM) FZ Upper Accept Bin
MINOR
ML PCB Interface Q5 Cassette Recycle
BN Signature Capture Pen BM Shutter
XF Software YH Whole Unit
LF Speaker BL Sensor
MINOR
DB Microphone F5 Escrow
D4 Network-All Types AD Fascia Interface
D5 Phone TX Inter Transport
DC Private Audio Jack FX Lower Accept Bin
V3 Camera FY Lower Frame
BZ ID Scanner TA Lower Transport
Major 7Q – Bunch Recycler Module Major 7X – 6615 LG Recycler

F1 BIN/Pocket C9 TMFU Board
MIN MIN
FB Note Validator FB Note Validator
- 28 -

Major 7X – 6615 LG Recycler Major 7X – 6615 LG Recycler
Inner Cassette Tray Unit
JS Upper Duct Cable QV
Front
JR TMFU Power Cable MQ PCB-Power Switch/Board
MINOR
JT UTP Cable LA Power Supply
QX Versatile Cassette JP TCAM Can and Reset Cable
ML PCB Interface JQ TCAM Power Cable
Temporary Stacker Unit
TT Main Lower Feeding Unit (ML) FQ
(TSK)
QW Main Middle Feeding Sub Unit
Major 7Z – Skimming Protection Solution
JN Door Switch Cable
(SPS)
MINOR
Main Middle Feeding Unit

TS M3 Control PCB
(MM)
L9 Motor MD Daughter Card
MINOR
TU Main Upper Feeding Unit (MU) C4 Baseline Configuration
JH BLDC Contrl Cable C5 Drill Mat
JJ BLDC Power Cable C6 Genuine Skimming Attack
JK BV Can and Reset Cable C7 Harnessing
JL BV Power Cable C8 Interface Bezel
JM BV Used Cable
Q2 Cassette Currency
FP Customer Access Module
B3 Display
- 29 -
Category CARD/BARCODE READERS

Major 7H -- Barcode Reader Major 71 -- Cardread-Motorized
MINOR
MM PCB Main Board S9 Capture Bin
BH Read/Write Head MC CROPF/CIM
MINOR
YH Whole Unit Y7 Mag Stripe Unit
MM PCB Main Board
Major 75 – Contactless Card Reader (CCR) BH Read/Write Head
M3 Control PCB BM Shutter
MINOR
J1 Antenna YB Smart Card Unit

C7 Harnessing TJ Transport
C8 Interface Bezel
AN Media Entry Indicator (MEI) Major 8A -- Payment Terminal
J7 Cable/Connection
MINOR
Major 72 -- Cardread-Dip/Swipe AQ Overlay
J7 Cable/Connection BF PinPad/Keypad
MINOR
Y1 Dip Unit BN Signature Capture Pen

BH Read/Write Head YH Whole Unit
YC Smart/Dip Unit
YD Swipe Unit
- 30 -
Category IT NETWORK PRODUCT

Major 34 -- Core Electronics Major 14 -- Data Storage Dev
M1 Back Panel P3 Robotics - CD/DVD
MB CPU Proc/Logic P9 Robotics – Tape
MD Daughter Card YY Solid State Device
MINOR
L6 Fan YL Whole Unit CD/DVD
MINOR
D3 Internal Battery (On PCB) YP Whole Unit Fixed Disk

MJ Memory SIMM YQ Whole Unit Flex Disk
MW PCB - I/O Board YT Whole Unit RAID
ML PCB Interface YW Whole Unit Tape Drive
MM PCB Main Board
LB Power Supply/DC Major 20 -- IP Phone
J7 Cable/Connection
MIN
Major 14 -- Data Storage Dev YH Whole Unit
J2 Cable/Connector - CD/DVD
J3 Cable/Connector - Fixed Major 21 -- Network Equipment
J4 Cable/Connector - Flex J1 Antenna
J5 Cable/Connector - RAID J7 Cable/Connection
MINOR
J6 Cable/Connector - Tape J9 Fiber Cable
MINOR
D1 Compact Flash Y9 Modem/Router
M4 Controller CD/DVD D4 Network-All Types
M5 Controller Fixed D6 Receiver-Optical
M6 Controller Flex MR RF Level Test/Interface
M8 Controller RAID D8 Transmit-Optical
M9 Controller Tape YH Whole Unit
- 31 -
Category IT NETWORK PRODUCT (Cont.)

Major 40 -- Printer-Office Major 40 -- Printer-Office
S8 Tractor/Tracking MIN LK Vacuum System
YH Whole Unit
HH Transfer Roller Major 50 -- Software
AA Base Media Tray X1 Application (3rd Party)
H2 Burst Assembly X2 Application
J7 Cable/Connection X3 Config/Setup – Firmware
S1 Carriage XC Config/Setup - Software
H3 Charge Roller X4 Firmware/BIOS
MINOR
S2 Corotron Wire X6 Middleware
H6 Developer X7 Operating System/LINUX
H7 Discharge Assembly X8 Operating System/OS2
MINOR
H8 Fuser X9 Operating System/Other

XA Operating
B7 Laser Diode
System/WINDOWS
P7 Miscellaneous Drive Gears XD Virus/Malicious Code
L9 Motor
S5 Paper Feed Major 23 -- USB Port/Hub
HA Paper-Stacker Assembly J7 Cable/Connection
MIN
MM PCB Main Board DA USB Port
HB Photo Drum/Belt YH Whole Unit
HC Print Head
S7 Ribbon Drive
BL Sensor
HF Shuttle
- 32 -
Category ITEM PROCESSING

Major 64 -- Base Transport-IP Major 61 -- Encoder
M1 Back Panel JB Cable/Connector - Harness
AB Cabinet M3 Control PCB
JB Cable/Connector - Harness R2 Doc Feed Roller
JC Cable/Harness - Power G4 Encoder Drum Assembly
M2 Communication PCB R4 Feed Drive Mechanism
M3 Control PCB R5 Feed Idler Assembly
MINOR
L6 Fan G9 Hammerbank Assembly
MINOR
AL Interlock Switch/Circuit L9 Motor

Y4 LED Display Unit RA Platen/Cam Assembly
AP Monitor Stand P8 Ribbon Feed Mechanism
L9 Motor BL Sensor
LA Power Supply HG Thermal Print Head
MS PCB - RIAB RF Track Gate
BL Sensor RH Typeframe-Front Track
LJ Switch RJ Typeframe-Rear Track
YH Whole Unit
Major 63 -- End-Inkjet/Graph/PE
Major 10 -- Display/Touch JB Cable/Connector - Harness
J7 Cable/Connection M3 Control PCB
MINOR
MINOR
LA Power Supply R2 Doc Feed Roller
YM Whole Unit CRT R4 Feed Drive Mechanism
YS Whole Unit LCD R5 Feed Idler Assembly
G8 Graphical End Tower
GC High Speed Ink Jet System
- 33 -
Category ITEM PROCESSING

Major 63 -- End-Inkjet/Graph/PE Major 6F -- Hopper-Hand-Drop
GJ Low Speed Prog End Head JB Cable/Connector – Harness
R7 Low Speed Toggle/Sol Assy M3 Control PCB
MINOR L9 Motor R2 Doc Feed Roller
BL Sensor R4 Feed Drive Mechanism
MINOR
LJ Switch R5 Feed Idler Assembly
RG Track Wall/Bottom GA Hand-Drop Gate
LK Vacuum System GB Hand-Drop Solenoid
L9 Motor
Major 6C -- End-Roll-On/Impact BL Sensor
JB Cable/Connector - Harness RG Track Wall/Bottom
M3 Control PCB
R2 Doc Feed Roller Major 62 -- Hopper-Main
G5 Endorser Hammer Assembly R1 Advance Belt/Roll
G6 Endorser Head Assembly JB Cable/Connector – Harness
MINOR
R3 Feed Clutch Mechanism M3 Control PCB

R4 Feed Drive Mechanism R2 Doc Feed Roller
R5 Feed Idler Assembly R4 Feed Drive Mechanism
MINOR
GK Metering/Ink Assembly R5 Feed Idler Assembly
L9 Motor L9 Motor
GP Roll-On End Assembly R9 Paddle/Weight Mechanism
BL Sensor RC Retard Wiper/Roll
RG Track Wall/Bottom BL Sensor
RG Track Wall/Bottom
YH Whole Unit
- 34 -
Category ITEM PROCESSING (Cont.)

Major 67 -- Hopper-Merge Major 60 -- ILM-MICR Verify-DS
R1 Advance Belt/Roll G1 B/W Reference Tube
R2 Doc Feed Roller JA Cable - Fiber Optic Bundle
MINOR R4 Feed Drive Mechanism JB Cable/Connector - Harness
R5 Feed Idler Assembly G2 Camera Assembly
R9 Paddle/Weight Mechanism M3 Control PCB
RC Retard Wiper/Roll R2 Doc Feed Roller
MINOR
BL Sensor R4 Feed Drive Mechanism
RG Track Wall/Bottom R5 Feed Idler Assembly
GD Illuminator Assembly
Major 66 -- ILM-Mail Console GF ILM Lamp
G1 B/W Reference Tube GG ILM Light Bar
J8 Cable - Camera Interface BB MICR Read/Write Head
JA Cable - Fiber Optic Bundle L9 Motor
JB Cable/Connector - Harness BL Sensor
G2 Camera Assembly RG Track Wall/Bottom
M3 Control PCB
MINOR
R2 Doc Feed Roller Major 37 -- Keyboard/Mouse

R4 Feed Drive Mechanism J7 Cable/Connection
MIN
R5 Feed Idler Assembly Y3 Keyboard
GD Illuminator Assembly YA Mouse
GF ILM Lamp
GG ILM Light Bar
BL Sensor
- 35 -

Major 69 -- Microfilmer Major 6B – Pocket
JB Cable/Connector - Harness GN Pocket Gate
G3 Camera/Lens Assembly LA Power Supply
MINOR
M3 Control PCB RB Pressure Plate
R2 Doc Feed Roller BL Sensor
R4 Feed Drive Mechanism RD Stacker Assembly
MINOR
R5 Feed Idler Assembly LJ Switch

G7 Film Transport Assembly RG Track Wall/Bottom
GH Lamp Assembly
GL Mirror Assembly Major 79 -- Printer-Journal
L9 Motor J7 Cable/Connection
LA Power Supply LA Power Supply
MINOR
BL Sensor HC Print Head
RG Track Wall/Bottom S6 Print Mechanism
J7 Cable/Connection
Major 6B -- Pocket YH Whole Unit
JB Cable/Connector - Harness
M3 Control PCB
R2 Doc Feed Roller
MINOR
R4 Feed Drive Mechanism

R5 Feed Idler Assembly
Y4 LED Display Unit
Y6 Lister Printer
L9 Motor
BD Mylar Strip
- 36 -

Major 68 -- Reader-MICR Major 50 -- Software
JB Cable/Connector - Harness X4 Firmware/BIOS
M3 Control PCB X6 Middleware
MINOR R2 Doc Feed Roller X7 Operating System/LINUX
MINOR
R4 Feed Drive Mechanism X8 Operating System/OS2
R6 Idler Roll Assembly X9 Operating System/Other
BB MICR Read/Write Head XA Operating
BL Sensor X9 Operating System/Other
RG Track Wall/Bottom XA Operating System/WINDOWS
Major 6A -- Reader-OCR
JB Cable/Connector - Harness Major 6D -- Stager (Non-ENC)
M3 Control PCB JB Cable/Connector - Harness
R2 Doc Feed Roller M3 Control PCB
MINOR
R4 Feed Drive Mechanism R2 Doc Feed Roller
MINOR
R5 Feed Idler Assembly R4 Feed Drive Mechanism
R8 OCR Head Mount Assembly R5 Feed Idler Assembly
GM OCR Read Head L9 Motor
RG Track Wall/Bottom BL Sensor
Major 50 -- Software
MIN
X2 Application
- 37 -
Category ATM (ABM)

Major 7G -- SMART Cash Recycling Module Major 7H -- Barcode Reader
(SCRM) J7 Cable/Connection
MINOR
Customer Access Module MM PCB Main Board
FP
(CAM) BH Read/Write Head
TS Main Middle Feeding Unit (MM) YH Whole Unit
FB Note Validator
Main Lower Feeding Unit
TT
(ML)
Main Upper Feeding Unit
TU
(MU)
FQ Temporary Stacker Unit (TSK)
MINOR
TV Reject Path Feeding Unit
FR Reject & Deposit Box Unit
BM Shutter
YH Whole Unit
J7 Cable/Connection
FS Lower Tray
FT Upper Tray
C1 PCB Transport Board
C2 PCB BLDC Board
C3 PCB Power Board
MM PCB Main Board
- 38 -
Category ATM (ABM) (Cont.)

Major 75 – Contactless Card Reader (CCR) Major 72 -- Cardread-Dip/Swipe
M3 Control PCB J7 Cable/Connection
MINOR
MINOR
J1 Antenna Y1 Dip Unit
C7 Harnessing BH Read/Write Head
C8 Interface Bezel YC Smart/Dip Unit
AN Media Entry Indicator (MEI) YD Swipe Unit
Major 36 -- Cabinetry Major 71 -- Cardread-Motorized

JC Cable/Harness - Power J7 Cable/Connection
W3 Enclosure S9 Capture Bin
AD Fascia Interface MC CROPF/CIM
MINOR
AF Fascia/Cabinet Parts Y7 Mag Stripe Unit
AH Gas Struts MM PCB Main Board
AJ Glass Assembly BH Read/Write Head
W5 Heater/Dehumidifier BM Shutter
MINOR
AK In-Service Indicator YB Smart Card Unit

AM Interlock Switch TJ Transport
V8 Key/Lock
L7 Light/Ballast Florescent Major 7J -- Check Accept SCPM/CPM/DPM
AN Media Entry Indicator (MEI) F1 Bin/Pocket
D5 Phone J7 Cable/Connection
MINOR
D7 Remote Status Indicator V3 Camera
LD Remote Relay FH Document Separator
LH Supervisor Switch F3 Endorser
F5 Escrow
- 39 -

Major 7J -- Check Accept SCPM/CPM/DPM Major 34 -- Core Electronics
T6 Escrow To Transport I/F D3 Internal Battery (On PCB)
T8 Exit Transport MJ Memory SIMM
AD Fascia Interface MW PCB - I/O Board
MQ PCB - Power
FJ Feeder Single
Switch/Board
F7 In-Feed Module MV PCB - Tree Card
MINOR
MINOR
BC MICR Reader ML PCB Interface
MM PCB Main Board MM PCB Main Board
LA Power Supply LB Power Supply/DC
BM Shutter LF Speaker
TJ Transport D9 UPS
FN Ultrasonic Double Feed Detector YH Whole Unit
YH Whole Unit D2 Heat Sink
Major 34 -- Core Electronics Major 14 -- Data Storage Dev

Cable/Connector -
B4 Fuse J2
CD/DVD
M1 Back Panel J3 Cable/Connector - Fixed
MINOR
MINOR
J7 Cable/Connection J4 Cable/Connector - Flex
V3 Camera D1 Compact Flash
MB CPU Proc/Logic M4 Controller CD/DVD
MD Daughter Card M5 Controller Fixed
Y2 Docking M6 Controller Flex
L6 Fan YL Whole Unit CD/DVD
- 40 -

Major 14 -- Data Storage Dev Major 76 -- Dispenser-Card
YP Whole Unit Fixed Disk J7 Cable/Connection
MIN
YQ Whole Unit Flex Disk P5 Drive Mechanism
AD Fascia Interface
MINOR
Major 7L -- Deposit-Envelope MM PCB Main Board
J7 Cable/Connection QC Pick Mechanism
AD Fascia Interface BL Sensor
MM PCB Main Board BM Shutter
MINOR
HC Print Head TK Transport Belt

BL Sensor YH Whole Unit
BM Shutter
TJ Transport Major 77 -- Dispenser Coin
YH Whole Unit J7 Cable/Connection
Q1 Cassette Coin
Major 7M -- Deposit-Night Bag Q6 Coin Delivery Chute
J7 Cable/Connection Q7 Coin Hopper
P4 Conveyor Q8 Coin Rotor
MINOR
AC Door P5 Drive Mechanism
F2 Drop Sensor AD Fascia Interface
MINOR
VA Lock 1-Time Combo MM PCB Main Board

VB Lock-Electronic QC Pick Mechanism
VC Lock-Mechanical FF Reject Module
AN Media Entry Indicator (MEI) BL Sensor
MN PCB Sensor Ring
- 41 -

Major 73 -- Dispenser-Envelope Major 78 -- Dispenser-Presenter
P5 Drive Mechanism P5 Drive Mechanism
MINOR AD Fascia Interface AD Fascia Interface
YH Whole Unit F9 LVDT
MM PCB Main Board QB Mechanism Timing
QC Pick Mechanism TC Mod To Mod I/F
BL Sensor FA Note Stacker/Table
TK Transport Belt MM PCB Main Board
QD Pre-Stack Area
Major 74 -- Dispenser-Pick Mod FD Present Stage
BL Sensor QF Purge/Bin
MINOR
TK Transport Belt BL Sensor
LK Vacuum System BM Shutter
YH Whole Unit TK Transport Belt
J7 Cable/Connection YK Whole Unit Bunch
Q2 Cassette Currency YV Whole Unit Spray
MINOR
P5 Drive Mechanism QM BAM

F8 Ink Staining Control QN Carriage
QA Ink Staining Mechanism QP Core
QB Mechanism Timing QR Nose
TC Mod To Mod I/F QQ Motor Pump
MM PCB Main Board QS SNT/Hets
QC Pick Mechanism QT Support Frame
QL Smart Pick QU Umbilical
- 42 -

Major 78 -- Dispenser-Presenter Major 7R -- FDK/ Op Interface
MIN LK Vacuum System AJ Glass Assembly
MIN
B8 LED Indicator
Major 10 -- Display/Touch L8 Mode Switch
YS Whole Unit LCD
YX Whole Unit Touch Screen Major 37 -- Keyboard/Mouse
L1 Backlight J7 Cable/Connection
MINOR
J7 Cable/Connection Y3 Keyboard
X5 Config/Setup - Hardware YA Mouse
XC Config/Setup - Software BF PinPad/Keypad
MINOR
MA Controller Touch
B2 Customer Display Major 7P -- Kyb/ Encrypt Dev
B6 Inverter J7 Cable/Connection
MINOR
MP PCB-Logic/Video MF Encryptor PCB
LA Power Supply Y5 Legacy Encryptor
BP Touch Screen YN Whole Unit EPP
BQ Touchpad
YM Whole Unit CRT Major 21 -- Network Equipment
J1 Antenna
Major 7R -- FDK/ Op Interface J9 Cable - Fiber
MINOR
MG FDK Electronics J7 Cable/Connection
MINOR
YG Whole Operator Panel Y9 Modem/Router

L2 Beeper D4 Network-All Types
J7 Cable/Connection D6 Receiver-Optical
B3 Display MR RF Level Test/Interface
- 43 -

Major 21 -- Network Equipment Major 7S -- Note Acceptor
D8 Transmit-Optical YJ Whole Unit BNA
MIN MIN
YH Whole Unit YU Whole Unit SNA
Major 7S -- Note Acceptor Major 79 -- Printer-Journal

Q2 Cassette Currency S1 Carriage
Q9 Dispenser Mechanism M2 Communication PCB
MINOR
F5 Escrow L9 Motor
T6 Escrow To Transport I/F S5 Paper Feed
T8 Exit Transport MM PCB Main Board
T9 In-Feed To Separator I/F S6 Print Mechanism
F7 In-Feed Module YH Whole Unit
MINOR
TB Main Transport
FB Note Validator Major 7A -- Printer-Money Order
MM PCB Main Board J7 Cable/Connection
LA Power Supply AD Fascia Interface
FF Reject Module TB Main Transport
MINOR
TD Reject To Transport I/F MM PCB Main Board
TF Separator To Transport I/F HC Print Head
BM Shutter S6 Print Mechanism
TG Transport To Cassette I/F HD Sensor-Black Mark
TH Transport To In-Feed I/F BM Shutter
TM Validator To Transport I/F YH Whole Unit
- 44 -

Major 7B -- Printer-Passbook Major 7C -- Printer-Receipt
H1 Buncher S3 Knife
J7 Cable/Connection L9 Motor
S9 Capture Bin S5 Paper Feed
P2 Capture Mechanism MM PCB Main Board
MINOR
S3 Knife S6 Print Mechanism
Y7 Mag Stripe Unit BL Sensor
MINOR
S4 Media Bin HD Sensor-Black Mark

S5 Paper Feed YH Whole Unit
MM PCB Main Board Z2 Whole Unit Barcode Printer
HC Print Head
S6 Print Mechanism Major 7D -- Printer-Statement
HD Sensor-Black Mark J7 Cable/Connection
BM Shutter S9 Capture Bin
TJ Transport P2 Capture Mechanism
YH Whole Unit T7 Exit Transport/Present
MINOR
AD Fascia Interface
Major 7C -- Printer-Receipt S3 Knife
J7 Cable/Connection MM PCB Main Board
S9 Capture Bin HC Print Head
MINOR
P2 Capture Mechanism HD Sensor-Black Mark

S1 Carriage BM Shutter
T7 Exit Transport/Present YH Whole Unit
AD Fascia Interface
- 45 -

Major 7Y -- Recycler/GBNA/GBRU Major 7Y -- Recycler/GBNA/GBRU
TR Alignment Transport TF Separator To Transport I/F
MINOR
T1 Pre-Accept To Separator I/F BM Shutter
J7 Cable/Connection TG Transport To Cassette I/F
T2 Capture To Transport I/F TM Validator To Transport I/F
FG Cash Storage Roller
Major 7F -- Scalable Deposit Module
Q3 Cassette Deposit
(SDM) / CCDM
Q5 Cassette Recycle J7 Cable/Connection
T3 Cassette To Transport I/F FK Cash Bin (Cash Cassette)
T4 Counterfeit To Trans I/F FL Check Bin (Check Cassette)
Document Seperator/Tiltenator
T5 Escrow/Resv To Trans I/F FH
(I/O Tray / Separator)
MINOR
F6 Escrow/Reservoir F3 Endorser (Print Station)

AD Fascia Interface F5 Escrow
TA Lower Transport T6 Escrow to Transport I/F
FB Note Validator T8 Exit Transport
MINOR
MM PCB Main Board AD Fascia Interface
IBVM/DVM (TCM / BVM /
TN Post Bill Validator Transp FM
BEB Reader)
LA Power Supply F7 In-Feed Module
Main Transport (Chassis, Align.
TQ Pre Acceptor Transport TB
Unit, Inter. Tran. and DTR)
TP Pre Bill Validator Transp BC MICR Reader
PCB Main Board (Master
FC Pre-Acceptor MM
Controller PCB)
TD Reject To Transport I/F BM Shutter
Cassette Garage/ Cassette
QJ Separator CG
Chassis (CCDM)
- 46 -

Major 7F -- Scalable Deposit Module (SDM) /
CCDM
MIN FN X4 Firmware/BIOS
Detector (UDFD)
X6 Middleware
Operating
Major 7T -- Security Physical/Biometric X7
System/LINUX
MINOR
V1 Alarms X8 Operating System/OS2
V2 Biometric Device X9 Operating System/Other
Operating
J7 Cable/Connection XA
System/WINDOWS
V3 Camera XC Config/Setup - Software
V4 HSFD Card Exit Sensor XD Virus/Malicious Code
MINOR
V5 HSFD Cash Exit Sensor

V6 HSFD Cell Modem Major 7W -- SS Enclosure
V7 HSFD RF Detector W1 Access Device
VA Lock 1-Time Combo W2 Cosmetic
MINOR
VB Lock-Electronic W3 Enclosure
VC Lock-Mechanical W4 Heat/Air
MM PCB Main Board W6 Lighting
VD Safe/Security Enclosure P6 Mechanism
Major 50 -- Software Major 23 -- USB Port/Hub

X1 Application (3rd Party) YH Whole Unit
MIN
MIN
X2 Application J7 Cable/Connection
X3 Config/Setup – Firmware DA USB Port
- 47 -

Major 7K -- Scalable Deposit Module 2 Major 7N -- Interactive Teller Machine
(SDM2) (ITM)
J7 Cable/Connection V3 Camera
FK Cash Bin BZ ID Scanner
FL Check Bin ML PCB Interface
FH Document Seperator/Tiltenator DB Microphone
MINOR
FM IBVM/DVM D4 Network-All Types
F3 Endorser D5 Phone
F5 Escrow DC Private Audio Jack
T6 Escrow to Transport I/F BN Signature Capture Pen
T8 Bunch Return XF Software
MINOR
AD Fascia Interface LF Speaker

FV Garage Assembly
F7 In-Feed Major 7Q – Bunch Recycler Module
TA Lower Transport TW Bridge Transport
TB Main Transport J7 Cable/Connection
BC Micr Reader Q5 Cassette Recycle
MM PCB Main Board F5 Escrow
MINOR
FW Rebuncher AD Fascia Interface
BM Shutter TX Inter Transport
Ultrasonic Double Feed Detector
FN FX Lower Accept Bin
(UDFD)
FY Lower Frame
TA Lower Transport
FB Note Validator
- 48 -

Major 7Q – Bunch Recycler Module Major 7X – 6615 LG Recycler
MM PCB Main Board ML PCB Interface
Main Middle Feeding SUB
F1 Bin/Pocket QW
Unit
Main Middle Feeding Unit
BL Sensor TS
(MM)
BM Shutter L9 Motor
MINOR
Main Upper Feeding Unit

LM Status Lights TU
(MU)
FZ Upper Accept Bin MQ PCB-Power Switch/Board
TY Upper Transport JN Door Switch Cable
Inner Cassette Tray Unit
MINOR
TZ Vertical Transport QV
Front
Main Lower Feeding Unit
YH Whole Unit TT
(ML)
B3 Display
Major 7X – 6615 LG Recycler LA Power Supply
TCAM Can and Reset
FB Note Validator JP
Cable
JH BLDC-Contrl Cable JQ TCAM Power Cable
MINOR
Temporary Stacker Unit

JJ BLDC-Power Control FQ
(TSK)
JK BV Can and Reset Cable C9 TMFU Board
JL BV Power Cable JR TMFU Power Cable
JM BV USB Cable JS Upper Duct Tape
- 49 -

Major 7X – 6615 LG Recycler
MINOR
FP Customer Access
JT UTP Cable
QX Versatile Cassette
Major 7Z – Skimming Protection Solution

(SPS)
C4 Baseline Configuration
M3 Control PCB
MINOR
MD Daughter Card
C5 Drill Mat
C6 Genuine Skimming Attack
C7 Harnessing
C8 Interface Bezel
- 50 -
Category SHELF LABEL/RFID KITCHEN DISPLAY SYSTEM

Major 80 -- ESL-CBS/RFID Major 10 -- Display/Touch
J1 Antenna L1 Backlight
X5 Config/Setup – Hardware X5 Config/Setup - Hardware
XC Config/Setup - Software XC Config/Setup - Software
MINOR
B5 Handheld Reader MA Controller Touch

Y8 Mobile PC B6 Inverter
MINOR
LB Power Supply/DC V8 Key/Lock
BJ Reader LF/HF/UHF MP PCB-Logic/Video
YF Tag LA Power Supply
YH Whole Unit BP Touch Screen
BQ Touchpad
Major 50 -- Software YM Whole Unit CRT
X1 Application (3rd Party) YS Whole Unit LCD
X2 Application YX Whole Unit Touch Screen
XC Config/Setup - Software Major 81 -- KDS
X4 Firmware/BIOS B1 Bump Bar
MINOR
MINOR
X6 Middleware J7 Cable/Connection
X7 Operating System/LINUX M7 Controller KDS
X8 Operating System/OS2 YR Whole Unit KDS
- 51 -
Category SCANNER SCALE

Major 82 - Scanner/Scan-Scale
J7 Cable/Connection
X5 Config/Setup - Hardware
B2 Customer Display
B5 Handheld Reader
VG Imager
B7 Laser Diode
MH LED/Tower PCB
MINOR
B9 Load Cell
MK Optics Module/Engine
MU PCB - Scale
MM PCB Main Board
MP PCB-Logic/Video
LB Power Supply/DC
VF Sensormatic Brick
LG Spinner/Motor
YH Whole Unit
AR Window Horizontal/Vertical
- 52 -
Category SELF CHECKOUT

Major 36 -- Cabinetry
JC Cable/Harness – Power
BR Coupon Sensor
W3 Enclosure
AD Fascia Interface
AF Fascia/Cabinet Parts
AH Gas Struts
MINOR
W4 Heater/Air
AM Interlock Switch
V8 Key/Lock
L7 Light/Ballast Florescent
AN Media Entry Indicator (MEI)
D7 Remote Status Indicator
LH Supervisor Switch
W7 Thermostat
YH Whole Unit
- 53 -
Category SELF CHECKOUT (Cont.)

Major 75 – Contactless Card Reader (CCR) Major 7J -- Check Accept SCPM/CPM/DPM
M3 Control PCB J7 Cable/Connection
MINOR
J1 Antenna F3 Endorser
MINOR
C7 Harnessing AD Fascia Interface
C8 Interface Bezel BC MICR Reader
TJ Transport
Major 72 -- Cardread-Dip/Swipe YH Whole Unit
J7 Cable/Connection
MINOR
Y1 Dip Unit
BH Read/Write Head
YC Smart/Dip Unit
YD Swipe Unit
Major 71 -- Cardread-Motorized
J7 Cable/Connection
MINOR
Y7 Mag Stripe Unit

BM Shutter
YB Smart Card Unit
TJ Transport
Major 8P -- Coin Accept/Recycle

J7 Cable/Connection
MINOR
LC Reject Button
YH Whole Unit
- 54 -

Major 34 -- Coin Electronics Major 14 -- Data Storage Dev
M1 Back Panel J5 Cable/Connector - RAID
J7 Cable/Connection D1 Compact Flash
V3 Camera M4 Controller CD/DVD
MB CPU Proc/Logic M5 Controller Fixed
MINOR
MD Daughter Card M8 Controller RAID
L6 Fan P3 Robotics - CD/DVD
B4 Fuse YY Solid State Device
D2 Heat Sink YL Whole Unit CD/DVD
MINOR

MJ Memory SIMM YT Whole Unit RAID
MW PCB – I/O Board
MQ PCB - Power Switch/Board Major 77 -- Dispenser-Coin
MV PCB - Tree Card J7 Cable/Connection
ML PCB Interface Q1 Cassette Coin
MM PCB Main Board Q6 Coin Delivery Chute
LB Power Supply/DC Q7 Coin Hopper
MINOR
LF Speaker Q8 Coin Rotor
D9 UPS P5 Drive Mechanism
YH Whole Unit AD Fascia Interface
MM PCB Main Board
Major 14 -- Data Storage Dev QC Pick Mechanism
J2 Cable/Connector-CD/DVD BL Sensor
MIN
J3 Cable/Connector - Fixed YH Whole Unit
- 55 -

Major 74 -- Dispenser-Pick Mod Major 78 -- Dispenser-Presenter
J7 Cable/Connection QF Purge/Bin
Q2 Cassette Currency BL Sensor
MINOR
P5 Drive Mechanism BM Shutter
QB Mechanism Timing TK Transport Belt
MINOR
TC Mod To Mod I/F YK Whole Unit Bunch

MM PCB Main Board YV Whole Unit Spray
QC Pick Mechanism
BL Sensor Major 10 -- Display/Touch
TK Transport Belt L1 Backlight
LK Vacuum System J7 Cable/Connection
YH Whole Unit X5 Config/Setup - Hardware
Major 78 -- Dispenser-Presenter MA Controller Touch
J7 Cable/Connection B2 Customer Display
P5 Drive Mechanism Z1 Fingerprint Reader
MINOR
AD Fascia Interface B6 Inverter
F9 LVDT V8 Key/Lock
MINOR
QB Mechanism Timing MP PCB-Logic/Video

TC Mod To Mod I/F LA Power Supply
FA Note Stacker/Table BP Touch Screen
MM PCB Main Board BQ Touchpad
QD Pre-Stack Area YM Whole Unit CRT
FD Present Stage YS Whole Unit LCD
- 56 -

Major 9P -- DVD Robotics Major 37 -- Keyboard/Mouse
MZ Axis/Servco Controller V8 Key/Lock
MINOR
J2 Cable/Connector CD/DVD Y3 Keyboard
S1 Carriage YA Mouse
BU Encoder BF PinPad/Keypad
PA Feed Roller/Sleeve
JD Fiber Optics/Amp Major 21 -- Network Equipment
QK Gripper/Spatula JG Air Card
MINOR
BY Interaction Slot/Gate J1 Antenna
MINOR
BW PDS / I/O Module D4 Network-All Types

MY PLC/Robotic Controller Y9 Router/Modem
LA Power Supply
BV Relay/Relay Board Major 7S -- Note Acceptor
JF RFID Antenna J7 Cable/Connection
BT RFID Board Q2 Cassette Currency
BL Sensor AD Fascia Interface
MINOR
BS Spring FB Note Validator
BX Suction Cups MM PCB Main Board
TK Transport Belt LA Power Supply
LK Vacuum System YJ Whole Unit BNA
YU Whole Unit SNA
Major 37 -- Keyboard/Mouse
J7 Cable/Connection
MIN
- 57 -

Major 8A -- Payment Terminal Major 7Y -- Recycler/GBNA/GBRU
AQ Overlay Q3 Cassette Deposit
MINOR BF PinPad/Keypad Q4 Cassette Drop
BN Signature Capture Pen Q5 Cassette Recycle
YH Whole Unit AD Fascia Interface
MINOR
FB Note Validator
Major 7C -- Printer-Receipt MM PCB Main Board
J7 Cable/Connection LA Power Supply
P2 Capture Mechanism QG Recycle Chassis
S1 Carriage BL Sensor
T7 Exit Transport/Present BM Shutter
AD Fascia Interface TJ Transport
S3 Knife YH Whole Unit
MINOR
L9 Motor
S5 Paper Feed Major 92 -- SC Input Belt
MM PCB Main Board L3 Belt Motor
LA Power Supply P1 Belt Tracking
HC Print Head AB Cabinet
MINOR
S6 Print Mechanism J7 Cable/Connection
BL Sensor AG Frame
HD Sensor-Black Mark BA Load Cell/Pod
YH Whole Unit MT Scale Electronic
BL Sensor
LJ Switch
- 58 -

Major 90 -- SC Take-Away Belt Major 82 -- Scanner/Scan-Scale
L3 Belt Motor MP PCB-Logic/Video
P1 Belt Tracking MU PCB - Scale
AB Cabinet LB Power Supply/DC
MINOR
J7 Cable/Connection VF Sensormatic Brick
AG Frame LG Spinner/Motor
MINOR
BA Load Cell/Pod YH Whole Unit

Window
BG Primary Belt AR
Horizontal/Vertical
MT Scale Electronic
BK Secondary Belt Major 7T -- Security Physical/Biometric
BL Sensor V1 Alarms
MINOR
LJ Switch J7 Cable/Connection
V3 Camera
Major 82 -- Scanner/Scan-Scale Z1 Fingerprint Reader
J7 Cable/Connection
X5 Config/Setup - Hardware Major 8H -- Security-Scale
B2 Customer Display J7 Cable/Connection
MINOR
B5 Handheld Reader BA Load Cell/Pod
MINOR
VG Imager MT Scale Electronic

B7 Laser Diode YH Whole Unit
MH LED/Tower PCB
B9 Load Cell
MM PCB Main Board
- 59 -

Major 50 -- Software Major 23 -- USB Port/Hub
X1 Application (3rd Party) J7 Cable/Connection
MIN
X2 Application DA USB Port
X3 Config/Setup – Firmware YH Whole Unit
X4 Firmware/BIOS
MINOR
X6 Middleware
Operating
XA
System/WINDOWS
- 60 -
Category RETAIL TERMINALS

Major 36-- Cabinetry
JC Cable/Harness - Power
W3 Enclosure
MINOR
AD Fascia Interface
AF Fascia/Cabinet Parts
AM Interlock Switch
V8 Key/Lock
YH Whole Unit
- 61 -
Category RETAIL TERMINALS (Cont.)

Major 75 – Contactless Card Reader (CCR) Major 34-- Core Electronics
M3 Control PCB M1 Back Panel
MINOR
J1 Antenna J7 Cable/Connection
C7 Harnessing V3 Camera
C8 Interface Bezel MB CPU Proc/Logic
AN Media Entry Indicator (MEI MD Daughter Card
Y2 Docking
Major 72-- Cardread-Dip/Swipe L6 Fan
J7 Cable/Connection B4 Fuse
MINOR
Y1 Dip Unit D2 Heat Sink
MINOR
BH Read/Write Head D3 Internal Battery (On PCB)
YC Smart/Dip Unit MJ Memory SIMM
YD Swipe Unit MW PCB – I/O Board
PCB - Power
MQ
Switch/Board
Major 8J-- Cash Drawer MV PCB - Tree Card
J7 Cable/Connection ML PCB Interface
MINOR
L4 Drawer Solenoid MM PCB Main Board

L5 Drawer Switch LB Power Supply/DC
V9 Lock LF Speaker
YH Whole Unit D9 UPS
YH Whole Unit
- 62 -

Major 14-- Data Storage Dev Major 77-- Dispenser-Coin
J2 Cable/Connector - CD/DVD Q7 Coin Hopper
J3 Cable/Connector - Fixed Q8 Coin Rotor
J4 Cable/Connector - Flex P5 Drive Mechanism
MINOR
J5 Cable/Connector - RAID AD Fascia Interface
J6 Cable/Connector - Tape MM PCB Main Board
D1 Compact Flash QC Pick Mechanism
M4 Controller CD/DVD FF Reject Module
M5 Controller Fixed BL Sensor
MINOR
M6 Controller Flex YH Whole Unit

M8 Controller RAID
M9 Controller Tape Major 10-- Display/Touch
P3 Robotics - CD/DVD L1 Backlight
P9 Robotics – Tape J7 Cable/Connection
YY Solid State Device X5 Config/Setup - Hardware
YL Whole Unit CD/DVD XC Config/Setup - Software
YP Whole Unit Fixed Disk MA Controller Touch
MINOR
YQ Whole Unit Flex Disk B2 Customer Display
YT Whole Unit RAID B6 Inverter
YW Whole Unit Tape Drive V8 Key/Lock
MP PCB-Logic/Video
Major 77-- Dispenser-Coin LA Power Supply
MINOR
J7 Cable/Connection BP Touch Screen

Q1 Cassette Coin BQ Touchpad
Q6 Coin Delivery Chute YM Whole Unit CRT
- 63 -

Major 10-- Display/Touch Major 8A-- Payment Terminal
YS Whole Unit LCD MIN YH Whole Unit
MIN
Major 79-- Printer-Journal
Major 37-- Keyboard/Mouse J7 Cable/Connection
J7 Cable/Connection S1 Carriage
Z1 Fingerprint Reader M2 Communication PCB
MINOR
V8 Key/Lock L9 Motor
MINOR
Y3 Keyboard S5 Paper Feed
YA Mouse MM PCB Main Board
BF PinPad/Keypad LA Power Supply
HC Print Head
Major 21—Network Equipment S6 Print Mechanism
J1 Antenna YH Whole Unit
J9 Cable - Fiber
MINOR
J7 Cable/Connection Major 7C-- Printer-Receipt

Y9 Modem/Router J7 Cable/Connection
D4 Network-All Types P2 Capture Mechanism
YH Whole Unit S1 Carriage
MINOR
T7 Exit Transport/Present
Major 8A-- Payment Terminal AD Fascia Interface
J7 Cable/Connection S3 Knife
MINOR
AQ Overlay L9 Motor
BF PinPad/Keypad S5 Paper Feed
BN Signature Capture Pen MM PCB Main Board
- 64 -

Major 7C-- Printer-Receipt Major 7T-- Security Physical/Biometric
LA Power Supply V1 Alarms
MINOR
HC Print Head J7 Cable/Connection
MINOR S6 Print Mechanism V3 Camera
BL Sensor Z1 Fingerprint Reader
YH Whole Unit Major 50-- Software
Major 8U-- Printer-Slip X2 Application
J7 Cable/Connection X3 Config/Setup – Firmware
S1 Carriage XC Config/Setup - Software
H4 Check Flip X4 Firmware/BIOS
MINOR
H5 Check Imaging X6 Middleware
M2 Communication PCB X7 Operating System/LINUX
H9 Ink Cartridge X8 Operating System/OS2
BC MICR Reader X9 Operating System/Other
MINOR
Operating
XA
L9 Motor System/WINDOWS
S5 Paper Feed XD Virus/Malicious Code
MM PCB Main Board
LA Power Supply Major 23-- USB Port/Hub
HC Print Head J7 Cable/Connection
MIN
S7 Ribbon Drive DA USB Port
BL Sensor YH Whole Unit
YH Whole Unit
- 65 -
Category KIOSKS
Major 7H-- Barcode Reader Major 71-- Cardread-Motorized
MIN
MINOR
YH Whole Unit Y7 Mag Stripe Unit
MM PCB Main Board
Major 36-- Cabinetry YB Smart Card Unit
JC Cable/Harness - Power TJ Transport
W3 Enclosure
AD Fascia Interface Major 75 – Contactless Card Reader (CCR)
AF Fascia/Cabinet Parts M3 Control PCB
MINOR
AH Gas Struts J1 Antenna
MINOR
W4 Heater/Air C7 Harnessing
V8 Key/Lock C8 Interface Bezel
L7 Light/Ballast Florescent AN Media Entry Indicator (MEI)
Media Entry Indicator
AN
(MEI)
LH Supervisor Switch Major 7J—Check Accept SCPM/CPM/DPM
W7 Thermostat J7 Cable/Connection
YH Whole Unit F3 Endorser
MINOR
AD Fascia Interface
Major 72-- Cardread-Dip/Swipe BC MICR Reader
MINOR
Y1 Dip Unit YH Whole Unit

YC Smart/Dip Unit
YD Swipe Unit
- 66 -
Category KIOSKS (Cont.)

Major 8P-- Coin Accept/Recycle Major 34-- Core Electronics
MINOR
J7 Cable/Connection D9 UPS
MIN
LC Reject Button YH Whole Unit
YH Whole Unit
Major 14-- Data Storage Dev
Major 34-- Core Electronics J2 Cable/Connector - CD/DVD
M1 Back Panel J3 Cable/Connector - Fixed
J7 Cable/Connection J5 Cable/Connector - RAID
V3 Camera D1 Compact Flash
MB CPU Proc/Logic M4 Controller CD/DVD
MINOR
MD Daughter Card M5 Controller Fixed
Y2 Docking M8 Controller RAID
L6 Fan P3 Robotics – CD/DVD
B4 Fuse YY Solid State Device
MINOR
D2 Heat Sink YL Whole Unit CD/DVD

MJ Memory SIMM YT Whole Unit RAID
MW PCB – I/O Board
PCB - Power
MQ Major 76-- Dispenser-Card
Switch/Board
MV PCB - Tree Card J7 Cable/Connection
MINOR
ML PCB Interface BL Sensor
MM PCB Main Board TK Transport Belt
LB Power Supply/DC YH Whole Unit
LF Speaker
- 67 -

Major 77-- Dispenser-Coin Major 78-- Dispenser-Presenter
Q1 Cassette Coin P5 Drive Mechanism
Q6 Coin Delivery Chute AD Fascia Interface
Q7 Coin Hopper F9 LVDT
MINOR
Q8 Coin Rotor QB Mechanism Timing
P5 Drive Mechanism TC Mod To Mod I/F
MINOR
AD Fascia Interface FA Note Stacker/Table
MM PCB Main Board MM PCB Main Board
QC Pick Mechanism QD Pre-Stack Area
BL Sensor QF Purge/Bin
YH Whole Unit BL Sensor
BM Shutter
Major 74-- Dispenser-Pick Mod TK Transport Belt
J7 Cable/Connection YK Whole Unit Bunch
Q2 Cassette Currency YV Whole Unit Spray
P5 Drive Mechanism
QB Mechanism Timing
MINOR
TC Mod To Mod I/F

MM PCB Main Board
QC Pick Mechanism
BL Sensor
TK Transport Belt
LK Vacuum System
YH Whole Unit
- 68 -

Major 10-- Display/Touch Major 9P-- DVD Robotics
L1 Backlight JD Fiber Optics/Amp
J7 Cable/Connection QK Gripper/Spatula
X5 Config/Setup - Hardware BY Interaction Slot/Gate
XC Config/Setup - Software L9 Motor
MA Controller Touch BW PDS / I/O Module
B2 Customer Display MY PLC/Robotic Controller
MINOR
Z1 Fingerprint Reader LA Power Supply
MINOR
B6 Inverter BV Relay/Relay Board

V8 Key/Lock JF RFID Antenna
MP PCB-Logic/Video BT RFID Board
LA Power Supply BL Sensor
BP Touch Screen BS Spring
BQ Touchpad BX Suction Cups
YM Whole Unit CRT TK Transport Belt
YS Whole Unit LCD LK Vacuum System
Major 37-- Keyboard/Mouse
Major 9P-- DVD Robotics J7 Cable/Connection
MZ Axis/Servco Controller Z1 Fingerprint Reader
MINOR
MINOR
J2 Cable/Connector CD/DVD V8 Key/Lock

S1 Carriage Y3 Keyboard
BU Encoder YA Mouse
PA Feed Roller/Sleeve BF PinPad/Keypad
- 69 -

Major 21—Network Equipment Major 7A-- Printer-Money Order
JG Air Card AD Fascia Interface
MINOR
J1 Antenna TB Main Transport
MINOR
D4 Network-All Types HC Print Head
Y9 Router/Modem S6 Print Mechanism
Major 7S-- Note Acceptor YH Whole Unit
J7 Cable/Connection
Q2 Cassette Currency Major 7C-- Printer-Receipt
MINOR

FB Note Validator P2 Capture Mechanism
LA Power Supply S1 Carriage
YJ Whole Unit BNA T7 Exit Transport/Present
YU Whole Unit SNA AD Fascia Interface
S3 Knife
MINOR
Major 8A-- Payment Terminal L9 Motor
J7 Cable/Connection S5 Paper Feed
AQ Overlay MM PCB Main Board
MINOR
BF PinPad/Keypad LA Power Supply

BN Signature Capture Pen HC Print Head
YH Whole Unit S6 Print Mechanism
BL Sensor
Major 7A-- Printer-Money Order HD Sensor-Black Mark
MIN J7 Cable/Connection YH Whole Unit
- 70 -

Major 8U-- Printer-Slip Major 7Y-- Recycler/GBNA/GBRU
MINOR
S1 Carriage QG Recycle Chassis
H4 Check Flip BL Sensor
H5 Check Imaging TJ Transport
M2 Communication PCB YH Whole Unit
H9 Ink Cartridge
MINOR
BC MICR Reader Major 82-- Scanner/Scan-Scale

S5 Paper Feed X5 Config/Setup - Hardware
MM PCB Main Board B2 Customer Display
LA Power Supply B5 Handheld Reader
HC Print Head VG Imager
S7 Ribbon Drive B7 Laser Diode
BL Sensor MH LED/Tower PCB
MINOR
YH Whole Unit B9 Load Cell
Major 7Y-- Recycler/GBNA/GBRU MU PCB - Scale
Q3 Cassette Deposit MP PCB-Logic/Video
MINOR
Q4 Cassette Drop LB Power Supply/DC

Q5 Cassette Recycle VF Sensormatic Brick
AD Fascia Interface LG Spinner/Motor
FB Note Validator YH Whole Unit
MM PCB Main Board AR Window Horizontal/Vertical
- 71 -

Major 7T-- Security Physical/Biometric
V1 Alarms
J7 Cable/Connection
MINOR V3 Camera
YZ Passport Reader
X2 Application
MINOR
X4 Firmware/BIOS
X6 Middleware
Major 23 -- USB Port/Hub

J7 Cable/Connection
MIN
YH Whole Unit
- 72 -
Category BRANCH & TELLER

Major 36-- Cabinetry Major 7Y-- Recycler/GBNA/GBRU
JC Cable/Harness - Power FC Pre-Acceptor
W3 Enclosure T1 Pre-Accpt To Separator I/F
MINORAD Fascia Interface QG Recycle Chassis
AF Fascia/Cabinet Parts TD Reject To Transport I/F
MINOR
AK In-Service Indicator QH Return Dispenser
AM Interlock Switch BL Sensor
V8 Key/Lock QJ Separator
TF Separator To Transport I/F
Major 14-- Data Storage Dev TJ Transport
MIN YY Solid State Device TM Validator To Transport I/F
YH Whole Unit
Major 7Y-- Recycler/GBNA/GBRU
TR Alignment Transport Major 7T-- Security Physical/Biometric
J7 Cable/Connection V1 Alarms
FG Cash Storage Roller V5 HSFD Cash Exit Sensor
T4 Counterfeit to Trans I/F V6 HSFD Cell Modem
MINOR
TA Lower Transport V7 HSFD RF Detector
MINOR
FB Note Validator VA Lock 1 - Time Combo

MX PCB - MotherDepRull VB Lock – Electronic
MM PCB Main Board VC Lock – Mechanical
TN Post Bill Validator Transp MM PCB Main Board
LA Power Supply VD Safety/Security Enclosure
TQ Pre-Acceptor Transport
TP Pre-Bill Validator Transp
- 73 -
Category BRANCH & TELLER

Major 50-- Software
X2 Application
MINORX3 Config/Setup – Firmware
X4 Firmware/BIOS
X6 Middleware
Major 23-- USB Port/Hub

MINOR
J7 Cable/Connection
DA USB Port
YH Whole Unit
- 74 -
Environment Codes
ENVIRONMENTAL CODES ARE CODES WHICH DESCRIBE WHAT THE CAUSE OF THE
FAILURE WAS WHEN THE FAILURE WAS NOT THE COMPONENTS IN THE
EQUIPMENT. THIN OF IT AS AN EXTERNAL SOURCE OF FAILURE OR SOMETHING
OUTSIDE OF THE EQUIPMENT CAUSING IT TO BE REPAIRED.
SINCE NCR MUST RUN A SERVICE CALL AND THE SEVICES IS NOT DUE TO AN
ACTUAL FAILURE OF THE EQUIPMENT, THE USE OF AN ENVIRONMENTAL CODE
MEANS THE SERVICE REQUEST IS BILLABLE TO THE CUSTOMER.
- 75 -
Category ENVIRONMENT CODES

Major 19 -- Environment Definition
KP BANK: 19KP: Non-Ncr Sw / Hw Error Error with Non-NCR Hardware/Software
KR BANK: 19KR: No Fault Found (Nff) ATM operating as expected on arrival
KA BANK: 19KA: Des Keys Request Customer request to reload EPP Device keys
Customer request to perform an administrative task,
KC BANK: 19KC: End User System Admin
i.e. Copy disk drive content
CE to meet Vendor on-site to provide access to
K8 BANK: 19K8: Vendor Meet
ATM
BANK: 19KE: Check / Cash / Purge Bin Bins used to hold cash or check are full and require
KE
Full emptying
KI BANK: 19KI: Electronic Journal Full Electronic journal content is full
K5 CASH: 19K5: Cash Out / Cash Low ATM operational but either out of cash or low cash
MINOR
CASH: 19K7: Dispense Cash Quality / Cash being dispensed not meeting fit level or is torn
K7
Load or folded
CASH: 19KO: Deposited Cash Poor Cash being deposited in ATM is not of the expected
KO
Quality quality or is folded or torn
CASSETTE: 19N2: Cassette Not
N2 Deposit or dispenser cassette broken or damage
Functional
K6 CASSETTE: 19K6: Cassettes Not Seated Various cassettes or drawers not fully inserted
CONSUMER: 19KF: Skimming Device / Foreign object or liquid inserted in
KF
Foreign Matter / Object / Pest / Spill check/cash/coin/card slots
CONSUMER: 19KB: End User / Operator The consumer used the ATM inappropriately and
KB
Error caused the ATM to be out of service
DAMAGE: 19NP:
NP Damage of ATM by replenisher or user of ATM
Damage/Vandalism/Tampering
- 76 -
Category ENVIRONMENT CODES

Major 19 -- Environment Definition
K2 ENVIRONMENT: 19K2: Act Of Nature Environmental impacts from weather and storms
Counters not cleared during replenishment (deposit,
N8 OPERATION: 19N8: Counters Not Cleared
dispense, card)
OPERATION: 19NS: Replenisher Improper Replenisher did not follow operating procedure or
NS
Operation /Exit ATM put the ATM back in operation
OPERATION: 19KV: Cabinet Left The replenisher did not correctly close external
KV
Unsecured doors or safe.
OPERATION: 19NA: Safe Door Left Open Latch and doors for the various device modules left
NA
/ Device Latch open
MINOR
Other issues beyond those that have already been

NR OTHER: 19NR: Other See Comments
characterized
KK PAPER: 19KK: Paper Quality / Load Printer paper loaded incorrectly, or wrong type used
PAPER: 19KM: Out of Paper / Receipt and electronic journal printer out of paper
KM
Consumables or other consumables (i.e. ink)
SITE: 19K3: Alarm Not Set / Tripped / Alarm issue associated with vestibule, location
K3
Access wiring, manuduction
SITE: 19K4: Bad/No Power or ATM No or bad power supplied to ATM or just not
K4
Unplugged plugged in
CE not able to access the ATM upon arriving on-
KL SITE: 19KL: No Access
site
ATM room maintained at inappropriate temperature
KT SITE: 19KT: Temperature / Humidity
(heat and air conditioning)
K9 SITE: 19K9: Customer Wiring Incorrect external wiring to the ATM
KQ SITE: 19KQ: Network/Switch (Non-Ncr) Communication and/or modem issues
- 77 -
Change Control
August 2003 Initial GLOBAL edition.
June 2005 First Global Update – In addition to addressing approved RFCs, this edition contains a simplification of
AOF codes as well as an overall reduction to the overall number of codes. This update includes an NCRU
course update as well.
April 2006 Second Global Update – Removed non-CE Service Request types. Consolidated Justification /AOF codes
and eliminated resolution code ‘15’/’15S’.
July 2006 Updated Justification code matrix with new definition of “Local” parts. Also added, “Local” versus “Non-
Local” to appropriate Justification code descriptions on Page 4. Updated typo on Page 21 to CRT AOF
code ‘1076,’ “Whole Unit Inoperative.”
April 2007 Updated CE Service Request types to include Cash and Charge FLM. Also added new Resolution Codes
01, 05, 06, and 07. Updated AOF Codes to reflect actual areas of failure and eliminated symptoms or
repair verbiage. Added new code section for Environmental Codes.
October 2008 Updated CE Service Request type to include MISC. Also added Time and Attendance codes. Updated
AOF Codes to reflect new equipment area of failures.
October 2010 Updated AOF Codes to reflect new equipment area of failures and added two new Justification codes.
June 2012 Added new Justification Codes and new Resolution Codes.
July 2013 Initial Release of Code Book.
September 2013 Title Change.
October 2013 Added new AOF codes, they are visible in UAT2.3 and they are China specific.
April 2014 Updated SR Type (Call Type) with “Cash and Charge Internal”
June 2016 Added new AOF Codes, description updated for some Environmental Codes and added new
Environmental Codes. Also added new Justification codes and new SR types.
July 2017 Environmental Codes – Updated descriptions for current Codes, added New Codes and removed some of
the Old Codes. Final number of Codes is decreased.
- 78 -
April 2018 Justification Codes – Updated descriptions for some of the current Codes and added new ones.
May 2018 Justification Codes – Added one new Justification Code on Page 8
October 2018 Justification Codes – Updated description for 3 Justification Codes
December 2018 Description update for Environment Codes (19NA and 19KF)
February 2019 Definitions added for Environment Codes
June 2019 Justification Codes – Added one Justification Code on page 9: (037/0137) Mandatory Break
July 2019 Resolution Codes – Added one new Resolution code on page12: (59) Customer Responsibility/ Non-NCR
Incident
March 2020 Justification Codes – Added one Justification Code on page 8: (33) Suspended - Customer or 3rd party
reason
May 2020 Updated AOF Codes to reflect new equipment area of failures on page 31,39,40,54,55,62,63 and 67:
Major 75 – Contactless Card Reader (CCR)
September 2020 Updated Service Request Type and Task Type on page 3, 4 and 5: added Additional Activity, Installation
OBF, Staging OBF and Third Party
October 2020 Updated AOF Codes to reflect new equipment area of failures on page 27 and 46: Major 7F -- Scalable
Deposit Module (SDM) / CCDM
January 2021 Justification Codes – Added two Justification Codes on page 8: (23C/33C) Idle – 3RD Party Delay (CIT)
January 2021 Justification Codes – changed Justification Codes on page 8: (03C/13C/23C/33C) Suspended – Customer /
CIT not Available
March 2021 Updated Service Request Type and Task Type on page 6, 7, 8, and 9: added ES Service Request Type of
Work column to include Remedial and Non-Remedial
March 2021 Justification Codes – changed Justification Codes on page11: (01A/11A) Suspended – OBF Unit/Part, Not
Locally Available
March 2021 Justification Codes – changed Justification Codes on page11: (06A/16A) Suspended – OBF Unit/Part,
Locally Available
- 79 -

NCR Oracle ES Global Customer Engineer Code Book

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NCR SERVICES

Confidential (Consumer Regulated)

No part of this document may be reproduced, transmitted, transcribed,

This document is NCR CONFIDENTIAL and contains data protected

Confidential (Consumer Regulated)

Confidential (Consumer Regulated)

Oracle ES Call Status

Incidents in Oracle ES change status as they work through the Incident

Proper use of the Service Request Types is critical. Service

Service Request Types (Call Types) (cont.)

Remedial Maintenance 4Appointment 4Appointment Installation 4Appointment

Non- Installation 3Not Urgent 3Not Urgent Installation 3Not Urgent

Remedial System 3Not Urgent 3Not Urgent Additional 3Not Urgent

Remedial L2 Hardware 2Urgent 2Urgent L2 2Urgent

SELECT A JUSTIFICATION CODE FROM THE APPROPRIATE

Confidential (Consumer Regulated)

Justification Codes (cont.)

Problem Codes – Structured Problem

CODE DEFINITION CODE DEFINITION

01 Dead/No Power 16 Not Reading/Scanning

40 Application Software Problem 43 Operating System Problem

60 Vendor Escort Meet ATM 66 Card Reader Jam ATM

Confidential (Consumer Regulated)

Confidential (Consumer Regulated)

Resolution Codes (cont.)

Confidential (Consumer Regulated)

Area Of Failure (AOF) Codes

If no fault was found, select the Resolution code 53 NO FAULT FOUND

Confidential (Consumer Regulated)

AOF Codes (cont.)

B6 Inverter Major 7P - Kyb/Encrypt Dev

Category DISPLAY/TOUCH/KEYBOARD (cont.)

MG FDK Electronics BN Signature Capture pen

Category STORAGE DEVICES

AK In-Service Indicator M5 Controller Fixed

Major 23 - USB Port/Hub

Category BASE EQUIPMENT/PC/SERVER

AK In-Service Indicator MW PCB-I/O Board

Major 34 - Core Electronics

Category BASE EQUIPMENT/PC/SERVER

Category BASE EQUIPMENT/PC/SERVER (Cont.)

X4 Firmware/BIOS Z1 Fingerprint Reader

Major 23 - USB Port/Hub

S5 Paper Feed H7 Discharge Assembly

MM PCB Main Board BL Sensor

Category PRINTERS (Cont.)

S4 Media Bin BL Sensor

Category PRINTERS (Cont.)

BC MICR Reader MM PCB Main Board

AD Fascia Interface HC Print Head

VA Lock 1-Time Combo Q8 Coin Rotor

MM PCB Main Board P5 Drive Mechanism

Category DISPENSERS/ACCEPTORS/RECYCLERS (Cont.)

TC Mod To Mod I/F YK Whole Unit Bunch

Category DISPENSERS/ACCEPTORS/RECYCLERS (Cont.)

F7 In-Feed Module FG Cash Storage Roller

TJ Transport QH Return Dispenser

Category DISPENSERS/ACCEPTORS/RECYCLERS (Cont.)

Category DISPENSERS/ACCEPTORS/RECYCLERS (Cont.)

MM PCB Main Board TW Bridge Transport

Major 7Q – Bunch Recycler Module Major 7X – 6615 LG Recycler

Category DISPENSERS/ACCEPTORS/RECYCLERS (Cont.)