Technology Brighter, Bolder, Better results Functional Tips & Guidelines Amadeus Helpdesk experts shares some practical pointers to help make your daily routine work easier. YOUR PASSWORD HAS EXPIRED - MUST UPDATE This type of warning message is generated when the password needs to be changed (every 90 days) You need to fill the GUI sign in window TABS. Password (OLD PASSWORD New password: 5.8 CHARACTERS PASSENGER SECURITY IDENTIFICATION MISSING IN PNR ‘The transportation Security Administration (TSA) is requesting to have passenger information in the DOCS SSR entry on each reservation to /within United States. SRDOCS QR HK1 - - 04FEB67- M-- MINHAS-ZAFAR/P1 ITINERARY/NAME CHANGE - VERIFY TST PNR is changed after TST creating. If automatic TST was done please cancel and create a new TST. Otherwise you can do TTF/ALL to confirm that you are aware of the change after you check the TST. Please note that doing this will make an automatic TST become manual and no guaranteed. NEED XF TAX AMOUNT This may happen when there is no breakdown of the XF tax in the fare calculati if regular ticket: TTK/T1/C+JFK4.5 . please do: Please note T1 is the TST number 1, JFK is the last port which departure is done in the USA. UNAUTHORISED USER - FOR EMAIL Your Amadeus Terminal Identifier (ATID) has not been defined in the Amadeus e-mail database. Please enter WM/ELN command to registered your ATID. This need to be done once to open link send the email again Help desk Tips & How to do wT Amadeus Qatar W.LLTechnology Brighter, Bolder, Better results S & How to do NO FARES/RBD/CARRIER PASSENGER TYPE This error comes up after pricing PNR with FXP if classes in the reservation do not match any fare or rule. Please check FQD to see which classes are needed for itinerary booked -OR- FQQ x Where x being line number to see what classes are needed for one of the options in the price list. CAN | SEE IF A RESERVATION / TST IS READY FOR TICKETING TTP/TKT Will check the TST if there is only one TST in the PNR. TTPIT2/TKT Will refer to TST number 2 in the PNR TTP/P2iTKT Will refer to Passenger number 2 in the PNR HOW CAN WE ADD AREMARK TO APPEAR ON THE E-TICKET (ITR)? RIZ_ Free text HOW CAN WE ADD A REMARK TO APPEAR ON THE E-TICKET (ITR)? If you try to add the Frequent Flyer and system generates a message enter as FOID. use the manual way of adding a Frequent Flyer number: SR FQTV EK - EK123333233/P1 PNR IN AAA NOT ASSOCIATED TO E-TICKET RECORD Please Ignore the displayed PNR first - IG Display the e-ticket - TWD/TKT125-123456789891 Cancel the e-ticket out side a PNR - TWX E-TICKET VOIDED BUT DOES NOT SHOW CANX IN SALES REPORT Please display the voided e-ticket - TWD/TKT125-123456789891 Cancel the e-ticket again - TWX/N CAN A REISSUED / REFUND BE CANCELLED? Yes a reissued / refunded documents can be cancelled on same day if Airline Allows this functionality. In order to see if an Airline allows reissue / refund cancellation you can find in HE ETT XX If Airline Allows as per the table, Display the TJQ report first- TJQ/SOF Cancel voided / refunded - TRDC/XXXXX (where XXXXX being the sequence number from TJQ report) Help desk Tips & How to do 2A Amadeus Qatar W.LLTechnology Brighter, Bolder, Better results Tips & How to do HOW DO 1DO REVALIDATION? Revalidation can only be done if same route, same class, no additional amount and carrier allowed for revalidation. Following are the steps for revalidation 1. TWDIL6 Will display the original ticket issued 2. TTP/ETRVIL6/S3/E2 Will revalidate the ticket L6 being the line of original e-ticket number in the PNR S3__ being the new segment number in the itinerary E2 being the coupon number on original ticket that is changing LINK DOWN SOLD IN STANDARD ACCESS Link to the airline, hotel or car provider is down with Amadeus. Reservation is booked however airline may send a rejection within 24 hours. Please inform that passenger of this or try to make the reservation later once link is back and running. In air segment before closing the PNR status is showing as SS (standard access sell transaction code). MANDATORY SSR FOID MISSING FOR CARRIER SR FOID xx - PP123456 this will add the FOID, xx being the airline code. If this does not work remove the FQTVS in the PNR . Issue tickets and enter them back again. HOW CAN | SEE ALLIANCE BETWEEN AIRLINES? GGSTAR ALLIANCE GGONEWORLD GGSKYTEAM RESTRICTED FAIJET EXISTS This happens if e-ticket is issued and you try to change the name field. this is not change is not permitted by airline. lowed as name HX SEGMENTS REMOVAL FROM PNR HX segments in a PNR. it is very important to cancel XI or XE all the HX segments from a PNR. Airlines are starting to bill agents for HX segments that are not cancelled. Help desk Tips & How to do an Amadeus Qatar W.LLTechnology Brighter, Bolder, Better results Tips & How to do | NEED TO DO AFULL REFUND TO AN E-TICKET Before you do a refund you MUST CHECK the status of the an e-ticket and know the cancellation fee amount. 4. TRF 125-4800564781 This will display the refund application 2. TRFUICP150A Cancellation/Refund fee QAR150.00 3. TRFP Transaction for refund process. DIVIDE/SPLIT HOW DO 1 DO IT? Please note that if a passenger is cancelling from a multiple passenger PNR no need to do a divide. All you need to do is XE2 (2 being the passenger number in the PNR) and close it. The divide/split process is: ‘sP2 (2 being passenger number) or SP2,7 (2,7 are passengers 2 and 7 in a PNR) RF Xxx (xxx being your name) EF At this time the other PNR should come up however if it does not please do EF again. RF Xxx (xxx agent name) ER (if PNR does not end) please ER the PNR again, HOW DO | COPY APNR? There are a couple of options to perform PNR copy. Display the PNR that you want to copy RRI This will copy the itinerary only RRN This will copy a PNR and the passenger information RRN/P1-2 This will copy the PNR and passenger names in element 1 and 2 RRI/3 or RRN/3 This will copy original PNR for 3 more seats RRVS2,4,6 or RRN/S2,4,6 This will copy only segments 2,4,6 from original PNR RRP This will copy only the passenger information from a PNR NEED OSI SSR FOR PASSENGER TYPE This means that there was a CHD in an old PNR. In order to close the PNR please: 4. Cancel the (CHD) first, If CHD is on element 3 you type: 3/ enter 2. Close the PNR (ER) 3. Add the child again by 3/(CHD/21JUNO5) HOW DO | CHECK INTERLINE AGREEMENTS BETWEEN TWO CARRIERS? TGAD-QR/SW The response is “airline having agreement with QR 9W TPE. This means there Is agreement for (T- ticketing paper tickets), (P- prepaid) and (E - e-tickets) Help desk Tips & How to do 4i7 Amadeus Qatar W.L.LTechnology Brighter, Bolder, Better results HOW DO | VOID AN E-TICKET FROM A PNR? Display the PNR and look for FA/FHE lines numbers 4. TWDILxx (xx being the FA line number) A ticket will 2. TWX Will void the ticket isplay Please note that a voided ticket moves to the bottom of the FA list therefore if more tickets need to be voided they will move up to the original line number. ‘The FA of the void ticket will show EV (FA PAX 125-4800564781/EVBA) HOW CAN | SEE THE TICKETING REPORT AND PRINT IT? 1.TJQ This will display your personal ticketing report of today 2. TIQ/SOF This will display the whole office ticketing report 3. TJQ/D-15SEP This will display your personal report on 18Sep 4, TJQISOFID-15SEP This will display the whole office report on 15Sep 5. TIQ/SOF/D-010CT150CT This will display the ticketing report from 1Oct till 1450CT of the whole office 6. TJQ/SOF/QVP - QR This will display ticketing report for specific carrier QR 7. TJQISOF/QTX-RFND/D-010CT15OCT This will diplay the whole office refund display from toct to 150ct 8, TIQISOF/QTX-VOID/D-0100CT15OCT This will display the void report to the whole office from 10ct till 150ct To print the report use TJP when report display on the screen. HOW TO REPRINT AGENT COUPON FOR AN E-TICKET? Display the PNR first, TTRIL7/C-1 L7 being the line number of FB element of the PNR 1 Agent Coupon Identifier HOW DO REPRINT PASSENGER RECEIPT(ITR) FOR AN E-TICKET? Display the PNR first, ITR/L9 L9 being the line number of FA element of the PNR TIP: REBOOKING ON A CANCELLED It is not suggested to book new flights on a cancelled PNR. Some of the airlines do not see the new flights booked. We recommend creating a new PNR to avoid problems Help desk Tips & How to do 8i7 Amadeus Qatar W.LLTechnology Brighter, Bolder, Better results S & How to do CAN | PRICE A MANUAL TICKET AS IT TICKET WITHOUT MASK? Yes, Following are the steps: 1. FXP/R,VC-TG,CL-MITIL-Y (VC validating carrier( 2. TTK/QAR1880 (| _being IT net Fare amount including @ surcharges) | HAVE A FEW DIFFERENT AIRLINES IN SAME PNR. HOW DO | KNOW WHICH STOCK TO USE FOR TICKET ISSUANCE? Upon PNR pricing system adds an automatic message PRICED WITH VALIDATING CARRIER XX - REPRICE IF DIFFERENT VC XX Being the airline code The given price is only valid for issuing the ticket on the specified if however agent needs to issue ticket on an airline other than the ai need to price the PNR and specify the correct validating carrier, listed on the screen you would FXPIR,VC-xx (0x being the correct a ine which is used for ticketing) Please note:Price or /and tax may be different if using different validating carriers. HOW DO I DISPLAY SPECIFIC PART OF PNR HISTORY? RH Display the full history RHI Display only the itinerary RTG Display SSR and OSI history RHQ Display history of queue transactions RTTN/H Display the history of ticket numbers RTN Display the name history RHR Display remark history RHS2 Display the history of segment on like 2 RHL Display the Record Locator history RTN,LG Display history of names itinerary and SSR/ OS! HOW CAN | DISPLAY A PASSENGER LIST ON A SPECIFIC FLIGHT THAT MY OFFICE ID HOLDING? LP/QROO5/25DEC Help desk Tips & How to do or Amadeus Qatar W.L.LTechnology Brighter, Bolder, Better results WHAT IS THE ENTRY TO SEND THE DISPLAY ON SCREEN BY EMAIL? You can send any Amadeus format WM/FWD/EML ZAFAR.MINHAS@AMADEUS.COM /AMADEUS FORMAT Examples: To send a Query report from 01 to 30 September WM/FWD/EML ZAFAR.MINHAS@AMADEUS.COM/TJQ/SOFID- 01SEP30SEP To send a PNR with all details as agent sees Display the PNR and after please do this entry: WM/FWD/EML ZAFAR.MINHAS@AMADEUS.COM/RT TIP: CORRECT PRICING ‘The Amadeus system has been upgrade and at pricing time checks the ticketing interline agreements as well as Sales restrictions and Validating carrier in order to offer the most accurate fare. The system checks E-ticket interline agreements. ‘System generate the following message: PRICED VC QR - OTHER VC AVAILABLE GA OR TICKET STOCK RESTRICTION PRICED WITH VALIDATING CARRIER GA - REPRICE IF DIFFERENT VC HOW DO I GET A QUOTE FOR PAST DATE TRAVEL? For example travel was started on October 15, 2011 and ticketing done on September 30, 2011 on QR FQD DOHLON/D150CT11/AQRIR,30SEP11 (D Travel date identifier), (A Airline code identifier), (R__ Ticketing date identifier) HOW DO | GET ONLINE HELP Online help contains a detailed description of all the entries can be used in the Amadeus Central System. You can find the help you need with: 1,HEFARES —— Aspecific subject Name 2. HE FQD A specific Transaction BUC er aes Tel: 44483817— 819 MS Deen ae) eee rh ecert oe E-mail: helpdesk.qat@amadeus.com | www.qa.amadeus.com CL COM neers] Doha, Qatar Help desk Tips & How to do 1 ‘Amadeus Qatar W.LL