The Business Communication – Adaptive test measures a candidate’s skills required to

communicate effectively with co-workers at all levels and with external business contacts.
This test is designed for an average business worker. This is an adaptive test that measures
knowledge of communicating in the workplace. It measures the skills necessary to
communicate effectively with coworkers at all levels and with external business contacts.
Designed for the average business worker, this test includes the following topics: Electronic
Communication, Employment Communication, Listening, Meetings, Nonverbal
Communication, Verbal Communication, and Written Communication.

Category: Business Personnel

# of Questions: 30
Max Time Allowed: 90 Minutes
Test Length: Approximate Completion Time: 24 Minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Multiple Choice – Adaptive
Product Category: Business Skills

Measures knowledge of the following areas of business communication:

• Electronic Communication
• Employment Communication
• Listening
• Meetings
• Nonverbal Communication
• Verbal Communication
• Written Communication

Topics

Electronic Communication
• E-mail
• Fax
• Teleconferencing
• Voice Mail

Employment Communication
• Application Letter
• Follow-up Communications
• Interview
• Resumes

Listening
• Active Listening
• Barriers
• Benefits
• Questions

Meetings
• Agenda
• Facilitating
• Meeting Follow-up
• Minutes
• Participant Preparation
• Virtual

Nonverbal Communication
• Body Language
• Expression
• Gestures
• Professional Appearance
• Time/Space

Verbal Communication
• Feedback
• Instructions
• Presentations
• Telephone

Written Communication
• Letters
• Memos
• Proposals
• Reports