SOP FOR CLIENT PURCHASE OF PROPERTY

This is a standard operating procedure put in place before purchase, during purchase and
after purchase of property.

This document shall cover all areas and processes to be maintained during these intervals
and at each point and time until the final letter of allocation and deed of sub-lease are
released.

BEFORE PAYMENT FOR PROPERTY

1. A final invoice is to be provided to the client after choice of preferred unit which
must be duly signed by the Finance & Accounts. This document contains
 the customer ID which becomes valid only after confirmation and
acknowledgement of first financial commitment which shall be used in all
subsequent correspondences.
 the preferred choice of unit represented by unit number as well as the block
decided
 the payment plan based on the agreed purchase amount and inclusion of
discount factor where necessary.
 Authorized bank account and details for payment.

2. Know Your Customer Form: this form is expected to be filled with appropriate details
and provisions of all necessary and important documents which must be vetted and
prof seen by the Lead Consultant and Company secretary. After which, the original
copy will be kept with the Finance Department and a copy provided to the marketing
and sales department alongside other bio details.

DURING PAYMENT FOR PROPERTY

The authorized bank details are provided for clients to make their first financial
commitments after which makes them valid subscribers for the unit of property of their
choice.

However, the following considerations are put in place.

1. In case of cash payment in local currency: Acceptance of cash is highly prohibited.
The client is mandated to be responsible to pay in such amounts into the designated
bank account.

2. In case of cash Payment in Foreign Currency:

 This should also be discouraged as much as possible and funds should be
paid into the designated company’s domiciliary account as provided.
 It is important to note to the client that the exchange of currencies would be
done at the prevailing bank rate.
 It is also important to note that in terms of foreign currency, the US Dollar
and Pounds Sterling will apply
3. In case of Transfer in Foreign currency to Dorm Account: The amount at the current
equivalent of bank rate shall be used to be deposited in the designated domiciliary
bank account.
4. In case of Transfer of Foreign currency to Local Account: The amount shall be
transferred into the provided local currency account at the current market rate of
foreign currency.
5. In case of Third-Party Payment: The indemnity form should be filled giving right to
such party to make payment on behalf of the client.

CLASSES OF THIRD-PARTY TRANSACTIONS

 Individual Paying on behalf on Individual: Where an individual is paying on

behalf of a subscriber (individual), a letter of authority should be provided
and signed by both parties at each payment level.
The letter of indemnity is also provided along side the letter of authority.

 Multiple Payment Channels: This is highly discouraged.

However in event of rare cases, an undertaking will be signed by the
subscriber giving consent to every individual that will be making payment on
his/her behalf alongside the letter on indemnity.

 Company paying on behalf of Subscriber: The subscriber is expected to

provide a board resolution or minutes of meetings duly signed by all directors
giving consent to the use of the company’s account to pay on behalf of its
 subscriber. Copies of the company’s official document (CAC) is mandated to
be provided as well to vet the signatures of directors on the letters provided.

6. In case of Joint Purchase: This occurs when more than one when person is
purchasing the property. Each party will be in copy and receipt when payment is
made. In this case, a letter stating either parties can make payment on behalf of the
joint purchase should be provided. The property documents would also carry the
both or more names showing joint ownership.

AFTER PAYMENT FOR PROPERTY

This process commences after payment has been made, confirmed and acknowledged.

Each subscriber will be provided with receipts of payment in 3 copies where one copy will be
given to the client, a copy kept in their files with the CRM and a copy in the finance
department.

Upon each deposit of the monthly payment plan, a notice of the amount paid, outstanding
of the payment plan and time line (and amendments where necessary) will be provided
along side the receipt to the client.

This will also be in triplicate copies across the listed department as mentioned.