Bosch PA System

Praesideo
Service manual
en Digital Public Address and Emergency sound system
Praesideo| Service manual | Chapter en | 2
Important Safeguards
Note: Read the Safety Instruction Manual delivered with the units
3122 475 21881
• Proper service and repair is important for safe and reliable operation of all Bosch Security Systems
equipment.
• Some service operations require the use of tools specially designed for the purpose. These special tools
should be used when recommended.
• To minimize risk of personal injury and damage to the product, only trained service personnel with
awareness of hazards of electronic equipment must be allowed to service this product.
• Under no circumstances may the original design be modified or altered without written permission from
Bosch Security Systems. Bosch assumes no liability arising out of any unauthorized modification of design.
Warning: Use of substitute replacement parts, which do not have the same specified
characteristics, may create shock, fire or other hazards. To maintain the Bosch quality the use of
recommended Bosch Security Systems spare parts are suggested.
Note: An ESD protection method should be applied before preceding any Mechanical/ Electrical
Instructions
Note: This material shall be scrapped according to local environment laws & procedures.
Bosch Security Systems | 2004-28 | 3922 880 62312

Table of contents
1 Introduction ................................................................................................................................................ 5
2 Definitions, Acronyms and Abbreviations............................................................................................... 5
3 Service Policy and Internet & Extranet information .............................................................................. 6
3.1 Praesideo Service Policy............................................................................................................... 6
3.2 Repair Policy ................................................................................................................................. 6
3.3 Service Manual users.................................................................................................................... 6
3.4 Document History.......................................................................................................................... 6
3.5 Praesideo on Internet & Extranet .................................................................................................. 6
3.6 Problem information form .............................................................................................................. 7
3.7 Preventive Maintenance................................................................................................................ 7
3.8 Praesideo Lifetime......................................................................................................................... 7
4 Remote access to the Network controller ................................................................................................ 8
5 Spare parts................................................................................................................................................... 9
5.1 General Spares ............................................................................................................................. 9
5.2 Network Controller spare parts ................................................................................................... 10
5.3 Power Amplifier spare parts ........................................................................................................ 11
5.4 Call Station Spare part ................................................................................................................ 12
6 Power connector Fibre interface & splitter ............................................................................................ 12
6.1 Power connector assembly ......................................................................................................... 13
7 LED indications........................................................................................................................................ 15
7.1 LED indication Network splitter ................................................................................................... 15
7.2 LED indication Fibre Interface ..................................................................................................... 15
7.3 LED indication Call Station Basic................................................................................................ 16
7.4 LED indication Call station keypad.............................................................................................. 16
8 Fault finding .............................................................................................................................................. 17
8.1 General fault solving information................................................................................................. 17
8.2 Strange System behavior ............................................................................................................ 17
8.3 General Faults............................................................................................................................. 17
8.3.1 2 messages can be played instead of 4................................................................................................. 17
8.3.2 BGM can’t be heard after upgrading the software to 2.1 ..................................................................... 17
8.4 Download problems..................................................................................................................... 18
8.4.1 Download fails from PC to NCO ........................................................................................................... 18
8.4.2 Download fails from NCO to an other unit .......................................................................................... 18
8.5 Network Controller related problems........................................................................................... 18
8.5.1 NCO: TCP/IP settings in Display show “n.a”: ..................................................................................... 18
8.5.2 NCO: No access to the NCO via File transfer application;................................................................. 18
8.5.3 NCO: Battery removed from the PCB with no power......................................................................... 18
8.6 Power Amplifiers ......................................................................................................................... 19
8.6.1 PAM: Display shows only “Philips CSI” (“Bosch” in 2.0 Software): .................................................. 19
8.6.2 PAM: Display shows no information: .................................................................................................... 19
8.6.3 PAM: Display shows “No Network”:..................................................................................................... 19
8.6.4 PAM: Display in Standby: ...................................................................................................................... 19
8.7 Call station................................................................................................................................... 19
8.7.1 All LED’s on ............................................................................................................................................. 19
8.8 Communication ........................................................................................................................... 19
8.8.1 POF Cable check ..................................................................................................................................... 19
8.8.2 Ring or Branch Check ............................................................................................................................. 20
8.8.3 Communication stability check............................................................................................................... 21
8.8.4 Serial number not recognized in the equipment download page........................................................ 21
9 Diagnostics Events.................................................................................................................................... 22
9.1 General........................................................................................................................................ 22
9.1.1 General Fault Events................................................................................................................................ 23
9.1.2 Events of the Power Amplifier................................................................................................................ 25
9.1.3 Events of the Call stations ....................................................................................................................... 27
9.1.4 Events of the Network controllers .......................................................................................................... 27

9.1.5 Event of the CobraNet unit..................................................................................................................... 29

10 Software versions...................................................................................................................................... 31
10.1 General........................................................................................................................................ 31
10.2 Software and baseline versions .................................................................................................. 31
11 Amplifier ground short circuit test.......................................................................................................... 32
11.1 General:....................................................................................................................................... 32
11.2 Test instructions. ......................................................................................................................... 32
12 Hyper terminal. ........................................................................................................................................ 33
12.1 General........................................................................................................................................ 33
12.2 Correct the TCP/IP settings......................................................................................................... 33
13 Problem information form....................................................................................................................... 36
14 JTAG Programming Cable: .................................................................................................................... 38
14.1 General:....................................................................................................................................... 38
14.2 When upgrade the CPLD software: ............................................................................................ 38
14.3 Upgrading: ................................................................................................................................... 39
14.3.1 CPLD Software version check............................................................................................................ 39
14.3.2 Hardware version / CPLD relation ................................................................................................... 39

1 Introduction
Praesideo is a public address system that meets the requirements instituted by different authorities on a public
address emergency system and evacuation sound system. The processing and communication of audio and
control data is entirely in the digital domain.
The exact layout and contents of your Praesideo system depends on the purpose for which you want to use it
and the physical location in which it is installed. The system has a modular equipment approach, which means
that it is possible to add additional functionality any time by adding equipment. The main Praesideo range
consists of the following pieces of equipment and software:
LBB 4401/** Network controller

LBB 4402/** Audio expander
LBB 4404/** CobraNet Interface
LBB 4410/** Network splitter
LBB 4414/** Fiber Interface
LBB 4421/** Power amplifier 1x 500W
LBB 4430/** Call station basic
LBB 4432/** Call station keypad
LBB 4433/** Call station kit
LBB 4434/** Call station keypad kit
LBB 4442/** Line supervision set
LBB 4470/** Configuration & Diagnostics software
2 Definitions, Acronyms and Abbreviations

AEX Audio Expander
AVC Automatic Volume Control
BGM Back Ground Music
CST Call Station
CIN CobraNet Interface
EOL End Of Life
EOS End Of Service (period)
EVAC Evacuation
EXT Extension
FIN Fiber Interface
FTA File Transfer Application
GOF Glass Optical Fibre
MDB Magnetic Data Belgium / Solectron
NCO Network Controller
PAM Power Amplifier
PCB Printed Circuit Board
POF Plastic Optical Fibre
PSU Power Supply Unit
RMA Request Material Authorisation
SLB Spare part Logistics Breda
WLS Wireless Line Supervision

3 Service Policy and Internet & Extranet information
3.1 Praesideo Service Policy

All Praesideo type numbers have a manufacturer warranty of 3 years.
Bosch ST guarantees a service period of at least 5 years after the product reaches its commercial End of Life.
In this service period, spare parts or the possibility to have each unit repaired is available.
If the End of Service period is reached or a situation occurs that the service lifetime should be extended, then
the installer or local service provider should select spare parts (before End of life) or replacement units (before
End of service). Note that previous mentioned extended service period is not a manufacturer responsibility.
Praesideo units can be repaired centrally via Solectron (previous MDB) or with the spare parts as mentioned
in this document.
The spare parts mentioned in this document are available at SLB.
The equipment should only be serviced by Bosch trained and qualified people.
More information about the service policy can be found in the Praesideo Service marketing plan.
(Available via the local sales organisation or Service BU Communication Breda)
3.2 Repair Policy

In case of a defect unit, contact Solectron via the regular RMA procedure or repair the unit according the
repair instructions in this document and with the available spare parts.
Due to the throughput time of repairs via Solectron, it’s advisable to arrange a local solution with the service
partners. For example: keep an extra Network controller or Power amplifier at the supplier or installer.
And if the application requires it (emergency or local fire department demands), keep an extra Network
controller and Power amplifier on site.
Important: In case of a defective unit always mention the fault of the unit on the RMA. In the
diagnose page (see also chapter 9) you will find a fault description of that unit which you can write
down.
3.3 Service Manual users

The Service manual is intended for those who need more information on solving a problem in a Praesideo
system than the user manual offers. Regular users are Bosch service partners and Praesideo service providers.
3.4 Document History
Rev. edition Changes

00-0341 First edition
00-0428 Problem information form, New Spare Parts, more General fault
information, CobraNet fault event, Software 2.1 related service
information, JTAG programming tool.
3.5 Praesideo on Internet & Extranet

General information regarding service and the Praesideo system can be found on the Internet and extranet.
Our main Internet address where Praesideo and service related information can be found:
www.Praesideo.info and www.boschsecuritynet.com
On boschsecuritynet.com a login password is required.

3.6 Problem information form

This document helps your local Bosch contact person, local service partner and Bosch Support people with
solving your problem with a Praesideo system. (See chapter 13)
3.7 Preventive Maintenance

The preventive maintenance intervention of the Praesideo system depends on the ambient conditions. All
power amplifiers have fans which blow ambient dust to the PCB’s this raises the intervention times.
• Vacuum cleaning of the power amplifier every +/- 2 years (depending on the ambient dust)
• When used, vacuum clean the rack mounting filters of the cooling fans +/- 2 years (depending on the
ambient dust)
• Replace after +/- 8 years the battery on the main PCB of the Network Controller.
Used type: Coin CR2032 3V 220mAH
Caution: This exchange should be done with the unit under power, as otherwise
settings are lost. Beware of the risk of an electric shock. See also chapter 8.5.3
• Prevent or remove animal nests (mice and rats can eat the cabling)
• The fibres of the POF (plastic optical cable) can be cleaned with isopropanol or cleaning alcohol.
3.8 Praesideo Lifetime

The calculated lifetime of the Praesideo range is based on manufactures specification of the weakest
component in every unit.
This lifetime depends strongly on the ambient temperature where the Praesideo equipment is installed.
If a limited service lifetime is a requirement, the following relation with ambient temperature needs to be
considered:
A rule of thumb, for every 10 °C less ambient temperature, the lifetime of the unit doubles.
All Praesideo units (Power Amplifiers excluded): 100.000 Hours (11.4 years) lifetime at 45 °C
Praesideo Power Amplifiers: 64.000 Hours (7.5 years) lifetime at 45 °C
For rack-mounted units the temperature in the rack needs to be considered as ambient temperature.
When for example a service lifetime of 15 years needs to be provided, two things can be done:
1. Make sure that the ambient temperature is kept below the indicated temperature for the required
lifetime. (See Figure 1. The vertical marker shows at which ambient temperature the lifetime is expected
to be 15 years)
2. Calculated intervals for replacement of the units. For Ambient temperatures higher than what is
needed for the required lifetime, indicate the replacement period for system components.
(See Figure 1. For example if the ambient temperature is 45°C, than before 7.5 year the Power
Amplifiers need to be exchanged).
Ambiant temperature
Ambiant temperature
60 60
55 55
50 50
45 45
(Celsius)
(Celsius)
40 40
35 35
30 30
25 25
20 20
10 10
0 0
15
3.65 7.3 14.6 29.2 5.7 11.4 15 22.8 45.6
Power Amplifier Lifetime (years) Praesideo Lifetime (years)
Figure 1. Power Amplifiers and Praesideo lifetime

4 Remote access to the Network controller

To prevent travelling remote access to the network controller is a nice feature.
In the Praesideo Application Note “Remote access to the Network Controller” is described how to connect a
LAN modem via your regular telephone line. With this application you are able to remotely change settings,
download software and the possibility to look in the diagnose page at the fault events. In this way you know,
for example, that you should bring another call station to the customer.
From software version 2.0 it’s possible to reset the system from the configuration page

5 Spare parts
5.1 General Spares

Fibre interface / splitter top lit: 5322 442 01425
Call station kit set of connection plugs/cables: 3922 156 27830

(contains parts to wire 2 LBB4433 kit’s)
Ext. keypad kit set of connection plugs/cables: 3922 156 27840

(contains parts to wire 2 LBB4434 kit’s)
CD-ROM Configuration and diagnostic software: 3922 156 27820
24V power connector Fibre interface and splitter: 2422 026 05316

Network Controller spare parts
Nr. description 12NC Used in Qty

1 Front rotary knob 3922 156 29710 All 19” Praesideo units 10
2 Foot assembly 3922 156 25070 All 19” Praesideo units 10
3 Loudspeaker 5322 240 30700 LBB4401/00 1
4 Power supply module 4022 430 10110 LBB4401/00 1
Connectors
Display

5.2 Power Amplifier spare parts

1 Front rotary knob 3922 156 29710 All 19” Praesideo units 10
2 Foot assembly 3922 156 25070 All 19” Praesideo units 10
3 Power supply module 4022 430 10060 LBB4421, 4422, 4424, 1
4426 and 4428
4 PCB I/O 3922 156 25220 LBB4421, 4422, 4424 1
and 4426
- Flatband cable 2x10P 240mm 5322 320 12373 LBB 4401, 4402, 4421, 1
4422, 4424 and 4426
Connectors

5.3 Call Station Spare part

1 Microphone Assembly 5322 242 10801 LBB4430, LBC2500 1
6 Power connector Fiber interface & splitter
Pin Description Type Remarks

1. GND Ground connection Input
2. VDD External Power from a Local power supply Input 25 to 58V, 5A (peak,< 2s)
3. VDD Main Power from the main network branch Output 25 to 58V, 5A (peak,< 2s)
4. Do not connect!
Figure 2. Pin connection power plug fiber interface and splitter

6.1 Power connector assembly

7 Power Supply module

• Fan starts working at 50 degrees (+/- 10 degrees)
• Green LED on the top indicates that mains is present (after power factor corrector)
• The Fuse on top of the unit is the DC back-up fuse
• Not repairable
•
Rear view of powersupply board
4
X1
1 Mains present
LED
6
X2
FAN INPUTS
1
connector X1 connector X2
Pin Definition Pin Definition
1 PGND 1 backup sensing
2 PGND 2 mute
3 +58V 3 -13V
4 +58V 4 NGND
5 +13V
6 +24V
X1
Power factor DC/DC
Corrector Converter Output1 58V/12A
Mains Fuse 90-264V 58V PGND PGND
inlet switch
X2
temp Output 3/4
-13V DC/DC
switch PGND +13V/-13V
15A Converter
FAN -13/+13 V 1.15A
1.15A Mute =+13/-13V
100k
DC- Backup-sensing
Backup
DC/DC Output 2
input
Converter 24V/ 0.5A
GND NGND
24V/0.5A NGND

LED indications
7.1 LED indication Network splitter
Yellow (1) Green (2)

Status
(Error) (Power)
Off Off No power.
On Off Wrongly connected or network error.
Off On Functioning correctly.
7.2 LED indication Fibre Interface
Yellow (1) Green (2)

Status
(Fault) (Power)
OFF OFF OFF; no external power available
On OFF Standby; external power to POF is switched off
On On Operating; external power to POF switched on
(incase external power has been connected and afterwords been
removed stays this yellow LED on. It will be off when the power
from the pof side is removed)
OFF On Operating; no external power available, but powered from the
POF side
OFF Blinking Fault; No external power available and no communication with the
Network Controller (Check the POF cables/connections and
external power supply)
On Blinking Fault, external power available, but no communication with the
Network Controller (Check the POF cables/connections)

Note: The LBB4414/10 (Fibre interface Non Addressable) cannot check the
communication with the network. The Green (2) blinking status is not valid.
7.3 LED indication Call Station Basic

The call station basic has 3 status LED’s
• Left: Power/fault
• Centre: Basic status
• Right: System status
Color State Status

--- (left) OFF Power not available
Green (left) ON Power on, no system or basic faults, system ready to use.
Green (centre) Blinking Power on, chime or recorded message is playing
Yellow (left) Blinking Power on, but there is a fault in the system, look for the fault in the diagnose
Yellow (right) page.
Higher or the same priority announcements are made.
Yellow (left) ON Power on
Yellow (right) lower priority announcements are made
Red (right) ON Power on, Emergency (EVAC) announcement is made
All leds on or blinking could indicate faulty download or defect to the call station caused by hot wiring,
removing of the extension.
7.4 LED indication Call station keypad

There is no error indication on the call station extension keypad.
When a problem occurs try to exchange it with another keypad. In this way configuration problems can be
avoided.
The Call station keypads have an address setting. Always check for the correct address.

8 Fault finding
8.1 General fault solving information

Always check the “Instructions for Use” first for correct operating of the unit, as many faults are
software setting related or incorrect execution of the application.
This manual can be found on the CD-ROM delivered with the Network Controller.
If a fault occurs on the Praesideo system the yellow LED starts blinking on the call station. The event of the
fault will be reported in the diagnose page.
The yellow blinking LED can be stopped by solving the mentioned fault in the diagnose page and making an
“acknowledgement” and “reset”. You can also program these functions on the call station extension or input
contact. From Software 2.1 it’s possible to program that the blinking will stop after an Acknowledgement of
the fault.
From SW version x are faults events shown also shown in the display.
The following fault events need an acknowledge and reset to be removed from display;
Other fault events dissolve from the NCO’s display when they are solved and the NCO is reseted or when the
fault is manually ack and reseted
8.2 Strange System behavior

When the Praesideo system behaves in an unexpected way and you have solved all fault events in the
diagnostic page, the following steps can be checked;
• Configuration file for correct configuration;
o Correct serial numbers
o Enabling of the used units
o Correctness of the message names
• If every unit contains the same software version. (Software version of each unit connected to the NCO
is mentioned from version 2.1 in upgrade unit software in the configuration program)
If this didn’t help, be sure the system has the latest Software version.
A final solution could be deleting the configuration file, connect and program a part of the system and expand
it until you experience the same strange behavior. At that moment you know which units could cause the
problem. (See chapter 10)
8.3 General Faults
8.3.1 2 messages can be played instead of 4

• Check in the configuration if 2 messages with the same priority are going to the same zone.
• Make sure the used software is 1.1 or higher and the Network controller’s hardware is 15.00 or
higher. (WK0321)
8.3.2 BGM can’t be heard after upgrading the software to 2.1

• Make sure the BGM source is set to “toggle” (In previous software versions “momentary was
used)
• Select first the Source than the zones (In previous versions you first selected the zones than the
source)
1. Spikes audiable when a fiber interface is used.

• Make sure the glass fiber pins are connected far enough inside the connector.

8.4 Download problems
8.4.1 Download fails from PC to NCO

If the unit indicates after a download, Bosch ST (or Philips in SW versions 1.3 or lower) or nothing in display,
the following steps needs to be taken;
• Disconnect all POF cables form the unit and switch it off/on, check the result.
• If you’re able to access the NCO via the FTP program, try to make the download again.
• If you don’t have access, check the settings with the hyper terminal program (Chapter 12)
• Open the unit and set dill switch 1 (software version 2.0 or lower, set dill switch 2) on in the main
PCB. Switch the unit OFF and ON and make the download of the MMU.bit and the MIF.bit via
the file transfer application. Switch the unit OFF set the dill switch back, switch the unit ON and
make the whole download again.
8.4.2 Download fails from NCO to an other unit

When a download from NCO to another unit is failed, the following steps needs to be taken;
1. Try to do the download again.
2. Refresh the internet explorer page.
3. Switch the unit off, disconnect all cables and switch the unit on.
4. If the serial number of that unit is missing, look in “undefined” and make the download again.
5. If the serial number is also missing in undefined try the following action;
• Place on the main PCB, for example the Network Controller, a jumper on X211.
(X117 on the Network board of the Power Amplifier, X40 on the LBB4428. The in/out put
board needs to be removed)
• Make a reset via S2. (S1 on the LBB4428)
• Make again the download
• power off the unit and remove the jumper.
8.4.2.1 Download of a new unit to a software version < 2..0

Units manufactured from week 3 in 2005 can’t be downloaded with a software version lower than 2.0
Incase of an expansion of a system using a software version lower than 2.0 the system needs to be upgraded.
8.5 Network Controller related problems
8.5.1 NCO: TCP/IP settings in Display show “n.a”:

• Disconnect the POF cables, reset the NCO via the mains switch, wait a minute and switch the unit on.
If the settings are not resolved follow the HyperTerminal document (chapter 19) to check and resolve
the settings. (See also 8.5.3)
8.5.2 NCO: No access to the NCO via File transfer application;

See the Instructions For Use for the correct Computer settings.
• Use the “ping” command to check if you have contact with the NCO.
Via the windows (left bottom page) “start” select “run” and fill in “cmd”.
Press ok. (Now you see the dos prompt) fill in “ping and the ip address of the NCO.
For example “ping 190.147.128.37”
If you receive a “time out” message replace or test the (cross) cable.
• New NCO’s are delivered without software. To access them for the first time use the passwords;
“target and password”. After the software upgrade “admin and admin” can be used again.
8.5.3 NCO: Battery removed from the PCB with no power.

When the battery is replaced without the power switched on, all Bios settings are lost.
These can be set back with the following actions:
• Connect an RS232 cable to the NCO and start up the HyperTerminal program (see chapter 12)
• Set all settings back as mentioned in the instructions of the HyperTerminal document.
• Power down and up the unit. Now you time and date will be wrong.
Correct the time and date via the rotary switch on the front of the unit.
8.6 Power Amplifiers
8.6.1 PAM: Display shows Standby:

The unit is not recognized in the Configuration software.
• Check the serial number in the configuration.
• Check if the unit is enabled in the configuration.
• See chapter 8.4.2
8.6.2 PAM: Display shows no information:

• When this occurred after equipment down load (unit software upgrade) the download may have
failed. Connect only that unit to the NCO and restart the equipment download. (See chapter 8.4.2)
• If the amplifier works correct, the display might be broken. Send the unit for repair.
8.6.3 PAM: Display shows “No Network”:

This message is shown when this unit doesn’t get information from the NCO.
• Check if the NCO is switched on.
• Check the POF cables connected to this unit. (See also chapter 9.5.2)
8.6.4 PAM: Display in Standby:

The text “Standby” in the power amplifiers display can be caused by several situations;
• When the software does not recognize a power amplifier. To solve this, check the configuration
software if that power amplifier configured and enabled.
• When a power amplifier doesn’t start up, it could be that there is a communication problem caused
by the POF cabling. When you have a large system, which is near or over the POF cable limitations,
starting up the system in power amplifier groups could solve the problem.
Example; you have 20 Power amplifiers, 10 amplifiers are switched on and 10 off.
1. Switch on the NCO and therewith start up the first 10 power amplifiers.
2. Switch on the other 10 power amplifiers with the mains switch.
See also chapter 9.5.4 Communication stability check for more information.
• When a unit is defect. You could see the type of defect of that unit in the diagnose page.
8.7 Call station
8.7.1 All LED’s on

When all LED’s on a call station are on, the software download could be failed. This problem could occur
when the call station lost communication during a software upgrade.
• Check in the undefined page in the Configuration and diagnostics software under “upgrade unit
software”. If the call station is recognized here than upgrade the unit. If this doesn’t help it needs to
be repaired.
When the Call station is powered and the extension is removed, the Call station can get defect. The symptoms
are than: all LED’s on, unit not recognized by the system (unit can not be found in upgrade unit software
page)
8.8 Communication
8.8.1 POF Cable check

A simple way to check a POF cable is using a fiber interface or a network splitter.
• Connected the to be checked cable to a network Controller and the fiber interface / network splitter.
It’s advisable to connect an extra cable with a cable coupler LBB4419 for extra signal attenuation.

The status LED on the fiber interface indicates if your cable has communication with the NCO, than
your cable is ok.
Network Splitter: Green LED is on.
Fiber Interface: Green LED is on, NOT blinking.
(See also chapter 8.7.4.1 regarding the “half power” mode)
8.8.2 Ring or Branch Check

The Power Amplifiers have a possibility to check if your system is running as a ring (redundant connected) or
as a branch (not redundant connected).
• Go via the menu on the booster via the front knob to settings -> serial number.
Push the front knob for 5 seconds until you are in menu 2Aa
No you can see the indication “ring” or “branch” depending on the way of connection.
The message “end of branch” indicates that this is the last unit connected to it.
If you see the message “end of branch” and there are 2 POF cables connected to it, you know 1 of
them is faulty.

8.8.3 Communication stability check
8.8.3.1 Software version lower than 2.1

The Power Amplifiers have a possibility to check if your system is running in a stable condition.
Go via the menu on the booster via the front knob to settings -> serial number.
Push the front knob for 5 seconds until you are in menu 2A. Turn the knob until you’re in sub menu 2Ab
Now you can see the communication faults.
BE: Number of bit errors that occurred
LE: Number of Lock errors that occurred
RE: Number of Regeneration errors that occurred
During a reset of the system, communication errors are always generated.
To check if your system is unstable take the following actions;

1. Reset your system by switching “off” and “on” the NCO
2. Set the error counters of 2Ab to “0” via menu 2Ac
3. Look if 1 of the counters is increasing in number
Instability can be caused by cable problems:

• Exceeding the maximum cable length
• To sharp bends
• Poor mounting of connectors
• Or just a bad cable
From Software version 2.1 it’s possible to lower the network signal –3dB: half power mode.
With the half power mode it’s possible to find critical POF network problems.
The setting can be made in the configuration/diagnostic software -> Diagnose -> Installation.
Don’t forget to set the mode to “full power” after the network communication is proofed ok.
8.8.4 Serial number not recognized in the equipment download page.

• Connect the unit directly to the NCO. (Eliminate communication problems)
• Check if this unit’s serial number is recognized in the “undefined” list. If it can be found there, start
the equipment download. After a successful download, reset the unit via the NCO (power off/on)
• (See also chapter 8.4.2)

9 Diagnostics Events
9.1 General
The diagnostic events are build up in the following way;
Date Time Activated By Status Event

YYYY-MM-DD HH:MM:SS Unit name & Serial Number Fault/reset/resolved Fault description
The Fault events can be found in the configuration page under the “diagnose” tab.
There is also a NC logging tool available on the Software CD that logs the Fault events on your PC.
With this NC logging tool, Fault events can be saved and printed out.
Here below you will find the fault events with there description and advise on fault finding and solving.
Configuration Version
Description: Logs the mismatch of the version number of the configuration file
and the version number of the software
Fault finding: Convert the configuration file to the proper version. See the release
note on the Software CD.
Delete the configuration file via the file transfer program and
reprogram the system

Configuration file
Description: Logs the absence / corruption of the configuration file. A default
will be configuration loaded. Can only occur at start-up of the
Network controller
Fault finding: None (a new default configuration will be uploaded)
Illegal Configuration
Description: Logs the (consistency) error in the configuration. A default will
be configuration loaded. Can only occur at start-up of the
Network controller. When needed, via the FTA the old
configuration can file be found.
Fault finding: None (a new default configuration will be uploaded)
Redundant Ring Broken

Description: Logs the break of the redundant most ring
The system detects that the system isn’t redundant anymore
Fault finding: If you have a none redundant system: look into the configuration file
if you have chosen: redundant ring: No
Check If you can find other error messages, which could explain the
broken ring. (For example: a defective fiber interface)
Check if one of the POF cables is disconnected
One of the cables could be defect. (See chapter cable check 8.8)
9.1.1 General Fault Events

The following events can occur on the following types of units: Network controllers, Audio expanders, Power
Amplifiers, Call stations and Fibre interfaces.
Memory Error
Description: Logs the memory error in a unit
Extra information: Whether the flash memory was defective
Whether the EPROM memory was defective
Fault finding None, please send unit for repair.
Microphone Supervision
Description: Logs the microphone failure of a microphone connected to a unit
Extra information: The number of the audio input to which the microphone was
connected (only available when the unit is not a CST)
Fault finding: When more microphones in an application are used, exchange
microphones to see if the used microphone is defective
Mains power supply failure

Description: Logs the failure at the mains power supply of a unit
Fault finding: Check the mains socket for the correct mains voltage
Check the main fuse below the main switch at the back of the unit.
This event can also be triggered by power dips.

System input contact

Description: Logs the failure of a supervised input contact
Extra information: The number of the control input on which the error occurred
Fault finding: Check for correctness of 10K resistors connection
Check the wiring and the activator of that contact. (Which isn’t aloud
to supply any voltage)
When noting is connected a voltage of +/- 20V can be measured.
When nothing is connected to a broken input board (caused by a
voltage supplied to the contact inputs), less than 4V can be
measured.
When the 2, 10K resistors are connected +/- 16V can be measured.
When the input is short circuited less then 4V can be measured.
Unit Missing
Description: Logs the absence of a configured unit
Fault finding: Check the serial number in the configuration screen. Compare it by
the serial number as recognized by the system in the “upgrade unit
software” page.
Check if the unit is still connected with the POF cable.
Check if the unit is switched on.
Check if the unit has the same software in it as the rest of the
system.
When this event occurs during a full use of input contacts and audio
inputs of this unit, remove some inputs to an other unit or upgrade
the system to the 2.1 software version.
Unit Not Configured

Description: Logs the connection of a unit that is not configured
Fault finding: Check in the Configuration software if the unit is configured and
enabled.
Unit Reset
Description: Logs the watchdog reset of a processor in a unit
Extra information: Which processor was the cause of the reset.
Fault finding: Fault should resolve it self.
When external power supplies are used to power a splitter / fibre
interface / call station, Check if it supplies enough power. (See the
user manual for the correct calculation and power consumptions)
Unit unknown type

Description: Logs the connection of a unit with an unknown type
Fault finding: Send the unknown unit for repair if the internal serial number is
wrong or not placed. (For example: 0x0FFF)
A unit with serial number 00000 in the undefined list of unit software
upgrade will get it’s original serial number back after the software
upgrade.
User Injected Fault (description can be configured by the user)

Description: Logs the activation of an external fault via an as fault
programmed input contact.
Fault finding: Check the unit that activated the fault input.

9.1.2 Events of the Power Amplifier

The following events can occur only on Power Amplifiers.
Amp Failure
Description: Logs the failure of an amplifier in a Power Amplifier
Extra information: Number of the amplifier which malfunctioned
Fault finding: Check fuses inside the amplifier (amplifier PCB)
Check the connections to the amplifier PCB
Amp Ground short

Description: Logs the ground short of an amplifier in a Power Amplifier
Fault finding: Check if the 100V output of the amplifiers makes contact to the
mechanical earth for example to the 19” housing or rack.
Exchange the 100V output connector from 1amplifier with another
amplifier. If the problem moves to the other amplifier than at that
connector the fault can be found.
(See also chapter 11 Amplifier ground short test)
Amp Overheat
Description: Logs overheating (>85ºC) of an amplifier in a Power Amplifier
Note: Not available on 8x60W booster
Fault finding: Check if the ambient temperature isn’t over 55ºC.
Check if the forced rack cooling is functioning correct. (if used)
Check if the Fans inside the booster are turning.
In dusty areas it might be needed that the booster needs to be
cleaned. With an air compressor dust can be removed from the
amplification PCB. (Make sure the air pressure isn’t to high)
Amp Overheat Mute

Description: Logs overheating (>90ºC) and muting of a power amplifier.
Fault finding: Check if the ambient temperature isn’t over 55ºC.
Check if (when available) the forced cooling is functioning correct.
Check if the Fans inside the booster are turning. In dusty areas it
might be needed that the booster needs to be cleaned. With a air
compressor dust can be removed from the amplification PCB. (Make
sure the air pressure isn’t to high)
Amp Standby
Description: Logs the inability of an amplifier to return from standby.
Fault finding: Check of this unit is configured.
Check if this unit triggers other fault events.
Switch this unit off and on to perform a reset.

Amp Overload
Description: Logs the overload of an amplifier in a Power Amplifier
Fault finding: Check if your cable length over exceeds 1KM and the max load isn’t
reached;
LBB4421, 20 Ohm and 250 nF at 100V
(For 70V the load is +/- the half value and the capacitance doubles.
For 50V the load is +/- a quarter of the value and the load times 4.
Please see the Instructions for Use for the correct values)
Lower the volume of the amplifier (To prevent clipping)
Make sure that Power amplifiers have a minimal load of 1/4 of the
used power.
Amp Short Circuit

Description: Logs the short circuit of an amplifier in a Power Amplifier
Fault finding: Check if your cable length over exceeds 1KM and the max load isn’t
reached. (See Amplifier overload)
Lower the Call station volume. (To prevent clipping)
Select a 68Hz High Pass filter in audio processing.
Make sure that Power amplifiers have a minimal load of 1/4 of the
used power.
EOL failure
Description: Logs the WLS end-of-line failure in an Amplifier
Fault finding: Check the loudspeaker lines.
Check if your cable length over exceeds 1KM and the max load isn’t
Check if a WLS board is connected.
Disconnect the speaker cable at the output of the mentioned
amplifier and connect the WLS board directly at the output. If the
fault resolves the problem must be in the cabling. If it’s wouldn’t
resolve the WLS board might be broken. (Can be checked by
switching it with one from another amplifier, the fault should move to
that amplifier)
Pilot Tone Calibration

Description: Logs the failure of pilot tone calibration of a Power Amplifier during
start up
Fault finding: Switch off and on the unit to let the unit recalibrate.
Check at the output of the amplifier, there should be a 7-9V 20khz
pilot tone. You can also measure this at the input of the WLS board.
Check if your cable length over exceeds 1KM and the max load isn’t
Check first the points as above and if there are other fault events
mentioned in the diagnostic page of this power amplifier. If these are
solved and the units display shows the message “standby” than the
unit needs to be repaired. (see also chapter 9.4.4)

WLSBoard
Description: Logs the absence of a WLS master board when it’s configured to
be used.
Fault finding: Check the band cable connection of the WLS Master board.
Exchange the WLS Master boards of an amplifier that works correct.
Back up power supply failure

Description: Logs the failure of the backup power supply of a Power Amplifier
Fault finding: Measure with a voltage meter the at the back-up supply unit the
Voltage. It should be between 45V and 56V.
Voltage dips or peaks also create an error message.
Check the backup power connection by temporary using the 48V
connection of another unit. (Ok: than fault can be found in the
connection)
Check the Backup power fuse on top of the power supply unit inside
the Power Amplifier.
Check at the POF cables if there is light coming out. (Not OK; than
the power supply ,,,,,,,,,,,,
9.1.3 Events of the Call stations

The following events can only occur on call stations.
Audio Path Supervision

Description: Logs the audio path fault on a call station
Fault finding: Open the unit and check the connections at the PCB.
Check the microphone.connection
Call station Extension

Description: Logs the mismatch of the number of configured and detected
extensions on a call station
Extra information: Number of configured extensions
Number of detected extensions
Fault finding Check the numbers of configured call station extensions in the
configuration file. These should be the same as connected in the
system.
Check if the addresses of the extensions are correct.
Power Backup Supply

Description: Logs the failure of the backup power supply of a unit
Fault finding: Check the backup power supply voltage; 18-56V
Voltage dips or peaks also create an error message.
9.1.4 Events of the Network controllers

The following events can only occur on network controllers.
Flash Card Checksum

Description: Logs the error in the checksum of the flashcard
Fault finding: If there is no message file in the card, place a default message in it.
Remove via the file transfer application the messages (delete them if

possible) and replace from your PC the original messages.

Flash Card Missing

Description: Logs the absence of the flashcard
Fault finding: Software version 1.1 always generates a flash card missing error,
even when no messages are used. This fault can be acknowledged
and reset.
Open the Network controller and look if there is a Flash card on the
main PCB.
If there is a flash card installed, re-connected it or replace it by
another flash card of which you know that it’s working.
Pre-recorded Messages Names

Description: Logs the mismatch of the configured and detected messages in the
flashcard
Fault finding: Check via the file transfer application the names of the messages
are the same as filled in the configuration file.
Be aware of capital letters, points and underscore
Remove via the file transfer application the messages (delete them if
possible) and replace from your PC the original messages.
9.1.5 Event of the CobraNet unit
Cobranet interface with fault code number

Description: Internal fault in the LBB4404/00 CobraNet Interface or
CobraNet network fault. Most probable faults are network
faults, such as receive and transmit faults due to
collisions, excessive network delay or broadcast traffic
and exhausted network bandwidth. Other faults could be
related to configuration faults.
Extra information: Audio mute error.

Error code 255 This event occurs when the audio is muted???
Waarom??
Fault finding: Check the following:

Do not connect the CobraNet interface to Ethernet via a
hub; use (managed) Ethernet switches only. Repeater
networks are a cause of collisions.
Take care of maximum Ethernet cable lengths and check
the Ethernet connections.
Make sure that the Ethernet network does not contain
loops.
If the Ethernet network is also used for computer data,
configure a high priority on the switch for the port that is
used for CobraNet.
Check whether bundle and channel numbers are properly
assigned and at least one CobraNet device has a
conductor priority unequal to 0.
Check whether not more than one transmitter is using a
certain bundle number.
Disconnect other devices connected on the network
(temporarily) to see if these cause errors by transmitting
corrupt packets.
For specialists only: the fault code is a reference to the
CobraNet fault description, which can be found in the
Error Code Reference part of the CobraNet Technical
Datasheet. This datasheet can be downloaded from

www.peakaudio.com.

10 Software versions
10.1 General.
Praesideo power amplifiers, Fiber interface, call station and call station kits are delivered without application
software. The software delivered in the units is for factory purpose and needs to be upgraded. (see user
manual for instructions)
After installing the Praesideo System knows 2 software versions;

1. Software version
2. Base line software
Note: Every unit of the Praesideo system must have the same software / baseline version.
After an upgrade of software it’s advisable to check this via the front display to be
sure every unit has the same Baseline version.
From SW version 2.1 is it possible to check this at the “upgrade unit software” page in the
configuration software.
NCO: Display page 2F: Software version (for example 1.30 0822)
Display page 2G: Baseline version (for example 1.60 1052)
PAM: Display Page 2C: Baseline version (for example 1.60 1052)
Figure 3. Example SW versions (screen dump of upgrade unit software page)
10.2 Software and baseline versions
Software Baseline Problems solved

version version
1.00 0611 1.44.0841 -
1.00 0611 sp1 1.46.0896 Normal functioning when 48V backup is used
1.10 0755 1.58.0971 4 messages simultaneous
1.20 0796 1.60.1052 Flash card missing error event
1.30 0822 1.60.1052 Possibility to stop “endless” messages
2.00 0979 2.00.1223 System stability
2.10.1210 3.00.1440 Unit missing when many inputs are used.
Pilot tone calibration improved
2.11.1238 3.00.1440 Praesideo.cfg file not always accepted.
2.12.1353 3.00.1547 Amplifier overload 8x60W amplifier
2.20.1501 3.20.1620 Software download improved, Consistency configuration file.

11 Amplifier ground short circuit test
11.1 General:
There has been a possibility that the Shortcut to ground circuit could brake down in the Praesideo boosters which
are or have been connected to the 48V DC back up power supply. The Shortcut to ground circuit could brake
down due to a too high voltage while connecting the 48V DC back up power supply.
A simple test can be made to check the Shortcut to ground circuit of the amplifier;
At the back of the amplifier you have to make a temporary short circuit between the 100v output and the
mechanical ground. In the diagnostic page this error message will appear: Amplifier ground short: Channel x.
After an accept and reset this message should be gone. If this message or other amplifiers ground short
messages stays in the diagnostic list, please contact the service department of Bosch Security systems in Breda.
When the Praesideo units are build in a rack, the units as well as the rack should be connected
to ground. When Battery back up is used, the negative pole must be connected to mechanical
ground. Advisable is to make a connection from the 48V minus pole at the back of the
Praesideo to the mechanical ground of the rack.
11.2 Test instructions.

When using a 48V DC battery backup power device (charger), make sure during the check it’s
mechanically not connected to the 48V DC minus. If this is impossible than always connect first
the minus pole connection, before the positive pole connection.
1. Disconnect your Praesideo booster from the mains supply.

2. Connect a current measurement device between the back-up battery and the back-up battery input
contacts. First the minus wire than the positive
3. If you measure a current higher than 100uA than your Praesideo booster Shortcut to ground circuit is
defect.
< 100uA is OK
Current measure device

12 Hyper terminal.
12.1 General
When your system becomes unreachable via an Ethernet connection, it is possible to use HyperTerminal to
set the TCP/IP settings to their correct value for system access. This will help your regain access to your
system.
12.2 Correct the TCP/IP settings

To start HyperTerminal select the application from the Windows start menu by choosing:
<Start> Æ <Programs> Æ <Accessories> Æ <HyperTerminal> Æ <HyperTerminal>
After HyperTerminal is started you will see a window similar to the one below.
Follow the instructions on the screen and fill in a name for the connection (for example: Praesideo).
Press <OK> to continue.
Select the serial port you will use to connect the network controller of the Praesideo system with the PC.
You may also make the actual connection at this moment by using an RS232 1:1 cable.

Now it is time to set the properties for the used serial port. Use the setting like shown in the window
below and continue by pressing <OK>.
After a restart of the network controller, the window of HyperTerminal should show an image similar to
that below.

• Press simultaneously the keys <Ctrl> and <X> and notice how your Praesideo system performs a
restart. As soon as the line “Press any key to stop auto-boot…” is shown on the HyperTerminal screen
press any key. (You will have to be quite fast for that)
The command prompt [VxWorks Boot] will appear.
• Press <C> (for configuration) and press <Enter>, than fill in the (case sensitive) values shown below.
If a setting is already displayed correct, press <Enter>.
• To clear a field press “.”
• Put a “0” behind every line to be sure no hidden characters could be there.
• Use “-“ to go to the previous field.
Use your own IP address and gateway settings of course.
When you want to get back to the [VxWorks Boot] prompt, press <@> to accept and start up with the
new settings.
Now you should be able to regain access to your system.

13 Problem information form

Project information
Project Name
City Reported by
Company
Country Date
Telephone nr
System information
Present SW version Date delivered
Previous SW version Date installed
System components
Qty HW version Production date Serial number
NCO
Audio Expander
Amplifiers 1x500w
2x250w
4x125w
4x60w
8x60w
CST
CST kit
Fibre interface
Splitters
Fault description

Project information
Project Name Date
Project information
Project Name Date
Project information
Project Name Date

14 JTAG Programming Cable:
14.1 General:
Next to the regular Praesideo software, the Praesideo units contain also software that controls the network.
(CPLD). This software version can’t be upgraded during the regular software upgrade. To upgrade the CPLD
software, a JTAG programming Cable and software needs to be used.
Figure 4. JTAG Programming Cable
14.2 When upgrade the CPLD software:

The CPLD software upgrade mainly consists of network stability improvement.
Problems like; spontaneous “unit missing” fault events, Power amplifiers that remain in standby after a start up
of the system could benefit a CPLD software upgrade.
Note: Only upgrade if the CPLD software version of the unit is older than the supplied version.
(see chapter 15.1 for more information about this).
The JTAG Programming Tool and CD-ROM with software files can when needed be borrowed.
Contact dave.rutjens@nl.bosch.comfor this

14.3 Upgrading:
14.3.1 CPLD Software version check.

The CPLD software version can be checked by the hardware version (sticker at the back of the unit).
On the power amplifiers and Audio expander can this also be found in the display.
(See Instructions for use) For example: NCO menu 2E HW version 01.05
14.3.2 Hardware version / CPLD relation

When the following indications of the unit are valid, then a CPLD SW upgrade is preferred;
Audio Expander LBB4402

Hardware Production week Serial number
<01.05 <0312 <120000304
Power Amplifiers
LBB4421 <01.18 LBB4421 <0312 LBB4421 <0B00007DD
LBB4422 <01.19 LBB4422 <0312 LBB4422 <0A00006B0
LBB4424 <01.20 LBB4424 <0312 LBB4424 <0900006F7
LBB4426 <01.09 LBB4426 <0312 LBB4426 <070000629
Call station LBB4430

<01.13 <0320 <0C0000833
Call station kit LBB4433

<07.1 <0320 <0E0000355
Fiber Interface LBB4414

<01.07 <0312 <150000485
Other type numbers are already delivered with the correct software version or to complex to upgrade.

Starting upgrading
• Close all applications on your computer.
• Insert the CD with the JTAG programming Cable software.
• Select “Webpack 52 fcp 1.exe” executable file to install the JTAG software.
Figure 5. WebPack 52
• Accept the terms of this software license and select “next”

• Select a directory where you want the software to be installed.
• Keep all the settings default and select “next”, now the software will be installed.
Figure 6. Downloading
• After installation a pop up box will ask you if you want to see the latest software updates,
select “close”.
You will be asked to restart your computer, please do this.
• Connect the JTAG cable to your parallel port on the computer and connect the cable to the
unit who needs to be upgraded. (see pictures an locations below)
o Power Amplifier: Right upper pins, on the right side of the Network connectors. (The
I/O board needs to be removed for access to the PCB)
o Call Station: Pins almost in the middle of the PCB, just above the Oasis Chip.
o Fibre interface: Pins next to the Software label
An ESD protection method should be applied before proceeding the connection to the PCB.
Make sure pin 1 of the connector is connected to pin 1 on the unit

JTEG
Figure 7. PCB Power Amplifier
Figure 8. Cable connected to call station

Figure 9. Call station Kit
Figure 10. Cable connected to Fibre interface
• When your computer is fully restarted, select “start” left below on your screen.
• Choose programs => Xilinx ISE 5 => Accessories => Impact.
A pop-up box appears. Leave the setting default and select each time “next”. (2 times) =>
“finish” and “ok” until drawing appears as below.
Figure 11. drawing of the green Icon

• Click with the right mouse button on the drawing (green Icon) and choose “assign new
configuration file”. (second time it appears automatically)
• Choose in the RSE file folder from the delivered CD the CPLD Software version.
rse_master_slave_v15.jed (for call station and call station kit)

rse_slave_v14.jed (for Power Amplifier and Audio expander)
• Select “open”. After opening the file the CPLD software will be uploaded into the program.
Figure 12. Download result page
• The result should show at the bottom: “Successfully”

• Right mouse click on the green Icon and choose “Program”
• Select; Erase before programming and verify.

• Press on the “ok” knob. Now the CPLD software will be upgraded.
• The following message appears;
• Follow these steps for the all Call stations, Call station kits, Power Amplifiers and Fibre
interfaces.
• Make a mark on the back of the unit (sticker) with the CPLD version of the unit.

Bosch Security Systems B.V.
Business Unit Communication Systems
P.O. Box 90106
4800 RA Breda
The Netherlands
www.boschsecuritysystems.com
© 2004 Bosch Security Systems B.V.

Data subject to change without notice

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9.1.5 Event of the CobraNet unit..................................................................................................................... 29

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LBB 4401/** Network controller

2 Definitions, Acronyms and Abbreviations

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3 Service Policy and Internet & Extranet information

3.1 Praesideo Service Policy

3.2 Repair Policy

3.3 Service Manual users

3.4 Document History

Rev. edition Changes

3.5 Praesideo on Internet & Extranet

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3.6 Problem information form

3.7 Preventive Maintenance

3.8 Praesideo Lifetime

Figure 1. Power Amplifiers and Praesideo lifetime

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4 Remote access to the Network controller

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5.1 General Spares

Call station kit set of connection plugs/cables: 3922 156 27830

Ext. keypad kit set of connection plugs/cables: 3922 156 27840

CD-ROM Configuration and diagnostic software: 3922 156 27820

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Network Controller spare parts

Nr. description 12NC Used in Qty

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5.2 Power Amplifier spare parts

Nr. description 12NC Used in Qty

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5.3 Call Station Spare part

Nr. description 12NC Used in Qty

6 Power connector Fiber interface & splitter

Pin Description Type Remarks

Figure 2. Pin connection power plug fiber interface and splitter

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6.1 Power connector assembly

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7 Power Supply module

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7.1 LED indication Network splitter

Yellow (1) Green (2)

7.2 LED indication Fibre Interface

Yellow (1) Green (2)

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7.3 LED indication Call Station Basic

Color State Status

7.4 LED indication Call station keypad

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8.1 General fault solving information

8.2 Strange System behavior

8.3 General Faults

8.3.1 2 messages can be played instead of 4

8.3.2 BGM can’t be heard after upgrading the software to 2.1

1. Spikes audiable when a fiber interface is used.

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8.4 Download problems

8.4.1 Download fails from PC to NCO

8.4.2 Download fails from NCO to an other unit