Client engagement is critically important as companies find new ways to

expand their brand and grow their clients. However, companies often focus on
gaining new clients while being complacent with their current clients and
theiradditional needs. A client is normally concerned in with quality
transition of thr processes and efficient operation of business functions
that were onced handled in-house. The service provider is concern in
scope of service and performance measure . To address these issues, an
IT-BPM contract is created for the benefit of both client or buyer and the  vendor or
service-provider. IT-BPM contract, with all its attachments, assumptions, and

documentedagreements, is referred to as the master services agreement. The

Master Services Agreement or  (MSA) is covering agreement thatsummarizes

terms applicable to every job-order with the service provider. It is acontract
that contains generic terms regarding requirements and obligations ofthe
contracting parties, which in this topic are  the client and the service
provider.It has the following
elements:a) Service to be providedb) Performance management, issues, cha
nge managementc) Country law