Part A

1. As per the given case conditions it is not at all recommended for John to wait for Semicon to r
The time and the industry condition is such that we can infer, MM is loosing it's custoemer base
meet the expectation of its customers. It is a time when huge players are emerging in the market
loosing Semicon can have a huge impact in market for MM. It is advised that MM has taken a rig
the process improvement suggestions.
2. In long run it is not at all recommended for MM to wait since the repercussions can be huge w
coming up in the market. Semicon can easily find a new manufacturer with all latest technology a
MM to wait since the market condition is not favorable for MM. Huge attritions are poping up and
on the customer base of MM. The dream of John to lead MM to a global supplier of semiconduct
for relaxation.
for John to wait for Semicon to relax it's new more stringnet specifications.
M is loosing it's custoemer base due to heavy competition and MM unable to
yers are emerging in the market. Semicon is an old account for MM and
advised that MM has taken a right decision to consult the Famous Five for

he repercussions can be huge with many new advancements in technology

cturer with all latest technology available. In Short run too it will be risky for
uge attritions are poping up and and many large customers are bouncing up
a global supplier of semiconductors can be adversely hampered if they wait
Data and Initial Computations n=3 A2=1.023 D3 D4
Thickness (in thousands of Angstroms) 1.023 0 2.575
Sample No. 1 2 3 Sample Mean Sample Range LCL X bar UCL LCL R bar UCL X bar chart Nine samples are out of Upper and lower limit
1 3.265 3.097 3.201 3.1877 0.1680 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
2 3.273 3.244 3.125 3.2140 0.1480 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
3.8000
3 3.197 3.174 3.186 3.1857 0.0230 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
4 3.215 3.158 3.122 3.1650 0.0930 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 3.7000
5 3.321 3.200 3.320 3.2803 0.1210 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
6 3.253 3.254 3.177 3.2280 0.0770 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 3.6000
7 3.186 3.172 3.138 3.1653 0.0480 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
8 3.255 2.927 3.173 3.1183 0.3280 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 3.5000
9 3.195 3.145 3.125 3.1550 0.0700 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
10 3.205 3.160 3.131 3.1653 0.0740 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 3.4000
11 3.008 3.098 3.094 3.0667 0.0900 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
12 3.191 3.122 3.151 3.1547 0.0690 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 3.3000
13 3.108 3.103 3.105 3.1053 0.0050 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
14 3.005 3.301 3.010 3.1053 0.2960 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 3.2000
15 3.228 3.007 3.000 3.0783 0.2280 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
3.1000
16 3.080 3.069 3.063 3.0707 0.0170 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
17 3.152 3.029 3.202 3.1277 0.1730 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
3.0000
18 3.144 3.133 2.993 3.0900 0.1510 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
19 3.244 3.308 3.202 3.2513 0.1060 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 2.9000
20 3.062 3.100 3.091 3.0843 0.0380 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
21 3.141 3.025 3.113 3.0930 0.1160 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 2.8000
22 3.179 3.037 3.207 3.1410 0.1700 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52 55 58 61 64 67 70
23 3.180 3.137 3.171 3.1627 0.0430 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
24 3.195 3.098 3.173 3.1553 0.0970 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
25 2.960 3.051 3.046 3.0190 0.0910 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
26 3.175 3.215 3.096 3.1620 0.1190 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 Two samples exceed LCL and UCL
27 3.286 3.212 3.265 3.2543 0.0740 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
R chart
28 3.005 3.123 3.138 3.0887 0.1330 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 0.7000
29 3.065 3.062 3.030 3.0523 0.0350 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
30 3.173 3.177 3.075 3.1417 0.1020 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 0.6000
31 3.068 3.090 3.064 3.0740 0.0260 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
32 2.919 2.970 2.979 2.9560 0.0600 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 0.5000
33 3.001 3.021 2.930 2.9840 0.0910 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
34 3.250 3.127 3.230 3.2023 0.1230 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
0.4000
35 3.179 3.104 3.194 3.1590 0.0900 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
36 3.109 3.100 3.227 3.1453 0.1270 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
37 2.996 3.042 3.063 3.0337 0.0670 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 0.3000
38 3.170 3.171 3.229 3.1900 0.0590 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
39 3.067 3.146 3.178 3.1303 0.1110 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 0.2000
40 3.819 3.898 3.309 3.6753 0.5890 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
41 3.216 3.253 3.310 3.2597 0.0940 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 0.1000
42 3.156 3.200 3.067 3.1410 0.1330 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
43 3.141 3.019 3.162 3.1073 0.1430 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 0.0000
44 3.226 3.236 3.250 3.2373 0.0240 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52 55 58 61 64 67 70
45 3.247 3.250 3.233 3.2433 0.0170 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
46 3.164 3.051 3.136 3.1170 0.1130 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
47 3.012 3.260 3.202 3.1580 0.2480 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
48 3.209 3.002 3.174 3.1283 0.2070 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
49 3.125 3.132 3.134 3.1303 0.0090 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
50 3.111 3.023 3.177 3.1037 0.1540 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
51 3.306 3.119 3.133 3.1860 0.1870 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
52 3.170 3.203 3.210 3.1943 0.0400 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
53 3.011 3.197 3.076 3.0947 0.1860 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
54 3.137 3.031 3.039 3.0690 0.1060 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
55 3.178 3.003 3.193 3.1247 0.1900 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
56 3.105 3.068 3.249 3.1407 0.1810 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
57 3.044 3.005 3.010 3.0197 0.0390 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
58 3.164 3.058 3.197 3.1397 0.1390 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
59 3.008 3.025 3.053 3.0287 0.0450 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
60 3.236 3.091 3.271 3.1993 0.1800 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
61 3.011 2.982 2.959 2.9840 0.0520 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
62 3.170 3.176 3.098 3.1480 0.0780 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
63 3.304 3.243 3.064 3.2037 0.2400 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
64 3.037 2.968 2.959 2.9880 0.0780 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
65 3.075 3.174 3.027 3.0920 0.1470 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
66 3.255 3.245 3.241 3.2470 0.0140 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
67 3.273 3.067 3.000 3.1133 0.2730 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
68 3.108 3.132 2.904 3.0480 0.2280 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
69 3.001 2.987 3.064 3.0173 0.0770 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
70 2.978 2.890 2.952 2.9400 0.0880 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
71 3.116 3.110 3.115 3.1137 0.0060 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
72 3.022 3.007 2.997 3.0087 0.0250 3.0134088 3.1326 3.2517394 0 0.1165 0.2999517
3.1326 0.1165
Data and Initial Computations n=3 A2 D3 D4
Thickness (in thousands of Angstroms) 1.023 0 2.575
Sample No. 1 2 3 Sample Mean Sample Range
1 3.039 3.011 3.095 3.0483 0.0840 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 3.1300
2 3.041 3.071 3.049 3.0537 0.0300 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 3.1200 No variations as all values are inside limits
3.1100
3 3.047 3.089 3.102 3.0793 0.0550 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
3.1000
4 3.074 3.047 3.019 3.0467 0.0550 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 3.0900
5 3.081 3.109 3.010 3.0667 0.0990 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 3.0800
6 3.018 3.148 3.030 3.0653 0.1300 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 3.0700
7 3.061 3.093 3.094 3.0827 0.0330 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 3.0600
3.0500
8 3.075 3.080 3.074 3.0763 0.0060 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 3.0400
9 3.042 3.067 3.019 3.0427 0.0480 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 3.0300
10 3.083 3.133 3.057 3.0910 0.0760 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 3.0200
11 3.057 3.119 3.105 3.0937 0.0620 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 3.0100
3.0000
12 3.086 3.040 3.021 3.0490 0.0650 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
2.9900
13 3.084 3.040 3.087 3.0703 0.0470 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 2.9800
14 3.122 3.056 3.033 3.0703 0.0890 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52 55 58 61 64 67 70
15 3.132 2.987 3.048 3.0557 0.1450 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
16 3.096 3.044 3.126 3.0887 0.0820 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
17 3.048 3.103 3.057 3.0693 0.0550 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
18 3.067 3.040 3.108 3.0717 0.0680 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
19 3.014 3.004 3.062 3.0267 0.0580 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
20 3.089 3.006 3.038 3.0443 0.0830 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
21 3.094 3.066 3.005 3.0550 0.0890 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 No variations as all values are inside limits
22 3.031 3.139 3.106 3.0920 0.1080 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 R chart
23 3.051 3.086 3.058 3.0650 0.0350 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
0.2000
24 3.086 3.018 3.104 3.0693 0.0860 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
0.1800
25 3.045 3.026 3.036 3.0357 0.0190 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
0.1600
26 3.039 2.980 3.034 3.0177 0.0590 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
0.1400
27 3.047 3.030 3.099 3.0587 0.0690 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
0.1200
28 2.961 3.076 3.015 3.0173 0.1150 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
0.1000
29 3.044 3.053 3.027 3.0413 0.0260 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
0.0800
30 3.051 2.982 3.137 3.0567 0.1550 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
0.0600
31 3.071 3.046 3.074 3.0637 0.0280 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
0.0400
32 3.101 3.093 3.007 3.0670 0.0940 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
0.0200
33 3.073 2.998 3.103 3.0580 0.1050 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
34 3.096 3.071 3.040 3.0690 0.0560 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 0.0000
1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52 55 58 61 64 67 70
35 3.075 3.085 3.049 3.0697 0.0360 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
36 3.046 3.098 3.046 3.0633 0.0520 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059 Column F Column L Column M Column N
37 3.079 3.030 3.135 3.0813 0.1050 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
38 3.032 3.105 3.111 3.0827 0.0790 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
39 3.157 3.079 3.014 3.0833 0.1430 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
40 3.073 3.049 3.056 3.0593 0.0240 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
41 3.068 3.041 3.042 3.0503 0.0270 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
42 3.059 3.024 2.970 3.0177 0.0890 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
43 3.057 3.109 3.068 3.0780 0.0520 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
44 3.003 3.032 3.046 3.0270 0.0430 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
45 3.025 3.051 3.066 3.0473 0.0410 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
46 3.046 3.105 3.074 3.0750 0.0590 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
47 3.060 3.133 3.121 3.1047 0.0730 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
48 3.108 3.007 3.108 3.0743 0.1010 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
49 3.068 3.105 3.007 3.0600 0.0980 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
50 3.037 3.060 3.074 3.0570 0.0370 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
51 3.047 3.056 3.067 3.0567 0.0200 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
52 3.008 3.052 3.004 3.0213 0.0480 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
53 3.058 3.059 3.095 3.0707 0.0370 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
54 3.075 3.017 3.043 3.0450 0.0580 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
55 3.042 3.133 3.111 3.0953 0.0910 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
56 3.042 3.048 3.041 3.0437 0.0070 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
57 3.072 3.020 3.034 3.0420 0.0520 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
58 3.031 2.981 3.053 3.0217 0.0720 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
59 3.023 3.105 3.075 3.0677 0.0820 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
60 3.043 3.077 3.085 3.0683 0.0420 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
61 3.032 3.073 3.060 3.0550 0.0410 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
62 3.094 2.991 3.080 3.0550 0.1030 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
63 3.017 3.046 3.044 3.0357 0.0290 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
64 3.070 3.099 2.970 3.0463 0.1290 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
65 3.063 2.970 3.057 3.0300 0.0930 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
66 3.073 3.120 3.086 3.0930 0.0470 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
67 3.078 3.075 3.109 3.0873 0.0340 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
68 3.062 3.129 3.002 3.0643 0.1270 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
69 3.078 3.113 3.051 3.0807 0.0620 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
70 3.046 3.069 3.079 3.0647 0.0330 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
71 3.152 3.073 3.053 3.0927 0.0990 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059
72 3.035 3.094 3.127 3.0853 0.0920 2.99206899 3.0613 3.13048657 0 0.0677 0.1742059

3.0613 0.0677
Part D The recommendation would be to maintain diffusion room temp at 60F as by maintaing temp as it re

Part E This chart isn't available in you

Editing this shape or saving this

permanently break the chart.

mean 3061.3
0.0382470849369313
38.2470849369313
Cumulative prob(x=3000) 0.054496417991156

x=2900 1.23614E-05
x=3100 0.844193154407158

0.844180792974845

Cpk Min((xbar-lcl)/3*sigma,(ucl-xbar)/3*sigma)

0.603357529200451
0.603008918754571
Cpk 0.603008918754571

Part F
According to the case facts, MM should recommend John to lease the new equipment. With Semicon being an impo
equipment will lessen the liability for MM since with buying of new eqioment can prove to be a huge loss with many u
recently. Leasing a new equipment can be the best possible fit where in MM can fulfil the requirment of Semicon and
with new eqipment if needed.

Some of the recommendations are:

1. It is suggested that MM should have a more rigorous and continous process improvement analysis to be conducte
2. Reduce the number of attritions and implement Lean Six Sigma tecnhiques to reduce waste and variations.
3. It is recommended that MM finds the root cause for the variations and act upon the same other than the temperatu
4. Preventive maintaiance of the machines is recommended to have maximum capacity utilization of the machines a
5. MM at this stage should concentrate more on Capacity optimization rather than utilization since it can act as a gre
industry with more rigorous inventory planning and control.
 60F as by maintaing temp as it reduces variations

This chart isn't available in your version of Excel.

Editing this shape or saving this workbook into a different file format will
permanently break the chart.

ment. With Semicon being an important customer, leasing of the new

ove to be a huge loss with many updations coming up in the market
ulfil the requirment of Semicon and can look for future updations in market

provement analysis to be conducted in the bay.

educe waste and variations.
the same other than the temperature factors if any prevalent in the bay.
pacity utilization of the machines and high efficiency.
utilization since it can act as a great indicator of economic growth of the