RES.

1. What are the changes that have come after the application of ECC?
2. How satisfied are customers with the application of ECC service in AdIB?
3. How satisfied customers are with service quality in AdIB Main branch?
4. What is the level of customer satisfaction in AdIB Main branch?
5. What must be done to further improve the services in AdIB Main branch?

OBJ.V

A. To assess the changes that comes after the application of core banking service
B. To identify the impact of core banking on customer satisfaction of the banks
C. To identify the impact of service quality on customer satisfaction of the banks
D. To analyze the customer satisfaction level in CBE
E. To provide some recommendations for the bank

TITLE

Assessing the Impact of Electronic Cheque Clearance Service Quality on Customer Satisfaction
in Addis International Bank S.C.

What changes have occurred as a result of the implementation of ECC?

How pleased are customers with AdIB's use of ECC services?

How satisfied are customers with the service quality at the AdIB Main Branch?

What is the level of customer satisfaction at the AdIB Main Branch?

What should be done to improve the services at the AdIB Main Branch?