Technology and

Livelihood Education 10
Contact Center Services
Quarter
1
TLE – Contact Center Services 10
Quarter 1 – Module 15: Types of BPO Industry based on Location
First Edition, 2020

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 Technology and
Livelihood Education 10
Quarter 1
Self-Learning Module 15
Types of BPO Industry based on Location
Introductory Message

For the Facilitator:

Welcome to the TLE-ICT Contact Center Services 10 Self Learning Module on

Types of BPO Industry based on Location!

This Self-Learning Module was collaboratively designed, developed and

reviewed by educators from the Schools Division Office of Pasig City headed by its
Officer-in-Charge Schools Division Superintendent, Ma. Evalou Concepcion A.
Agustin, in partnership with the City Government of Pasig through its mayor,
Honorable Victor Ma. Regis N. Sotto. The writers utilized the standards set by the K
to 12 Curriculum using the Most Essential Learning Competencies (MELC) in
developing this instructional resource.

This learning material hopes to engage the learners in guided and independent
learning activities at their own pace and time. Further, this also aims to help learners
acquire the needed 21st century skills especially the 5 Cs, namely: Communication,
Collaboration, Creativity, Critical Thinking, and Character while taking into
consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning. Moreover, you are expected to encourage and assist the
learners as they do the tasks included in the module.
 For the Learner:

Welcome to the TLE-ICT Contact Center Services 10 Self Learning Module on

Types of BPO Industry based on Location!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning material while being an active
learner.

This module has the following parts and corresponding icons:

Expectations - This points to the set of knowledge and skills

that you will learn after completing the module.

Pretest - This measures your prior knowledge about the lesson

at hand.

Recap - This part of the module provides a review of concepts

and skills that you already know about a previous lesson.

Lesson - This section discusses the topic in the module.

Activities - This is a set of activities that you need to perform.

Wrap-Up - This section summarizes the concepts and

application of the lesson.

Valuing - This part integrates a desirable moral value in the

lesson.

Posttest - This measures how much you have learned from the
entire module.
 EXPECTATIONS

Learning Objectives:
At the end of the learning period, the students shall have:

1. Categorized the types of BPO industry based on location;

2. Know the advantages and disadvantages of these types; and
3. Value the importance of outsourcing in the world of business.

PRETEST

Multiple Choice
Directions: Read each item carefully. Choose the letter of the correct answer and
write it on the blank provided at the left side.

______ 1. It is a type of outsourcing that hired teams from the neighboring country.
a. Onshore Outsourcing
b. Offshore Outsourcing
c. Nearshore Outsourcing
d. Knowledge Process Outsourcing
______ 2. Asian countries outsourced with one another.
a. Onshore Outsourcing
b. Offshore Outsourcing
c. Nearshore Outsourcing
d. Knowledge Process Outsourcing
______ 3. A company from the US contracted an outsourcing firm in Los Angeles.
a. Onshore Outsourcing
b. Offshore Outsourcing
c. Nearshore Outsourcing
d. Knowledge Process Outsourcing
______ 4. This type of outsourcing promised convenience with its teams, but costly
as its disadvantage.
a. Onshore Outsourcing
b. Offshore Outsourcing
c. Nearshore Outsourcing
d. Knowledge Process Outsourcing
______ 5. This outsourcing features cultural and geographical differences because
the company is located abroad.
a. Onshore Outsourcing
b. Offshore Outsourcing
c. Nearshore Outsourcing
d. Knowledge Process Outsourcing
 RECAP
Modified True or False

Directions: Write True if the statement implies the truth; if not, write the correct
answer to replace the underlined word/s.
_________________________ 1. In outsourcing, ITES stands for International Trade
and Exchange Services.

_________________________ 2. ITES uses forms of automation and information

technology devices to business functions.

_________________________ 3. Knowledge process outsourcing includes activities that

require expertise and education to handle.

__________________________ 4. Front office outsourcing services is internal to the

business.

__________________________ 5. Back office outsourcing functions any customer-

related services.

LESSON

The term “shore” means outsourcing software developers from abroad. Most
companies preferred outsourcing because of its cost and time efficiency. BPO may
be categorized based on location of hiring and contracting.

Types of Outsourcing based on Location

1. Offshore Outsourcing-
Is hiring an outsourcing team from abroad or outside the company’s home
country to do remote and virtual work.

For example, some of the leading destinations of US market is from China, India,
Poland and Ukraine because of quality outsourcing development and low labor
costs. In offshoring, the client takes advantage of the skilled talents, low hourly
rates, uninterrupted workflow, and time-zone difference. Offshore outsourcing
needs proper coordination, communication and planning but the reduction of
expenditures and time are evident.
2. Nearshore Outsourcing-
is hiring an outsourcing team to a neighboring country with similar time zone or
minimal differences.

The cost base is still low and there are chances of good working relationship
between countries with similarities in culture and geographical proximity.
Communication is not entirely an issue in nearshore outsourcing and the major
cost savings adds up to its advantage.

3. Onshore Outsourcing-
is hiring an outsourcing team that is located in your home country.

The benefits of this outsourcing are having to work with the skilled people in your
country and the convenience of the local network industry. But onshore
outsourcing is costly because of the possibility of frequent office meetings and on-
site visits.

ACTIVITIES
Activity 15.1
Directions: Complete the table by placing the correct word for each key factor to
determine the correct characteristics of outsourcing by location. Choose from the
words written below.

Key Factors Onshore Nearshore Offshore

Time Zone
Difference
Cultural
Diversity
Communicating
skills
Expertise and
knowledge

Cost efficiency
Time Zone – High, Same/Low, Same/Low

Cultural Diversity- High, Medium, High

Communicating skills- High, Medium, High

Expertise and knowledge- High, Medium, High

Costs efficiency- Medium, Low, High

Activity 15.2
Directions: Identify if the statement describes NEASHORE, OFFSHORE or
ONSHORE.

_____________ 1. A company from New York selects outsourcing firm from California.

_____________ 2. A developer from Sweden recruits a company in Vietnam.

_____________ 3. A German company hires a team in Poland.

_____________ 4. US companies outsourced from Mexico and Canada.

_____________ 5. A company located in Singapore partnered their outsourcing in

Dubai.

WRAP-UP

Directions: List down your own examples of countries/cities/town under

nearshore, offshore and onshore. Write your answer on the table provided below.

Ex. Philippines-China
 VALUING

Directions: Someone ask you to share your thoughts about Business Process
Outsourcing. Write few positive words which characterized the BPO Industry.

BPO

POSTTEST

Directions: Match Column A from Column B. Write the letter of the correct answer.

A B

____ 1. Outsourcing that is located on the A. Nearshore

neighboring country. Outsourcing
B. Offshore
____ 2. Outsourcing that is contracted on the Outsourcing
same country. C. Onshore
Outsourcing
____ 3. Outsourcing that hired team from abroad.

____ 4. Outsourcing that is convenient but

costly.

____ 5. Outsourcing which gives cost and

time efficiency.
 KEY TO CORRECTION

Front office outsourcing

5.
B 5. Back office outsourcing
4. B 5.
C 4. True 3. A 4.
B 3. True 2. A 3.
C 2. Enabled Services C 2.
A 1. 1. Information Technology- C 1.

Post-Test Recap Pre-Test

low medium high Cost efficiency

knowledge
medium high high Expertise and
skills
Offshore 5.
medium high high Communicating Nearshore 4.
medium high high Cultural Diversity Nearshore 3.
Difference Offshore 2.
high same/low same/low Time Zone
Onshore 1.
Offshore Nearshore Onshore Key Factors
Activity 15.2
Activity 15.1

References

ONLINE SOURCES

Bob. Download: Technology and Livelihood Education (TLE) Grade 10 TGs and
LMs. Blogger, January 6, 2018.
https://www.pnoytalks.com/2015/10/technology-and-livelihood-education-
tle-g10-tg-lm.html.

“C-CCS_Grade10_Module 1_PECs And Module2_EM_OK.Pdf.” Google Drive. Google.

Accessed July 5, 2020.
https://drive.google.com/file/d/0B41NpxO8pu79M0xoWEVqNHplbTQ/view.

Khrupa, Anna. “Types of Outsourcing: Onshore, Offshore and Nearshore: QArea

Blog.” Software Development Company, June 25, 2020.
https://qarea.com/blog/what-is-the-difference-between-onshore-offshore-
and-nearshore-outsourcing.
Warcholinski, Matt. “The Difference Between Nearshore, Offshore & Onshore
Software Development.” Blog Brainhub.eu, March 3, 2020.
https://brainhub.eu/blog/difference-between-nearshore-offshore-onshore-
software-development/.

DIGITAL IMAGES

Alexey Chalimov. “Types of Outsourcing: Local, Nearshore and Offshore Software

Development.” Eastern Peak - Technology Consulting & Development
Company, May 25, 2020. https://easternpeak.com/blog/types-of-
outsourcing/.

“The Difference between Nearshore, Offshore and Onshore Software Development.”

Nearshore Software Development Company. Accessed July 16, 2020.
https://www.vairix.com/nearshore-software-development/the-difference-
between-onshore-offshore-and-nearshore-software-development-outsourcing-
models.

Procopovich, Timour. “Difference between Onshore, Nearshore and Offshore

Outsourcing.” Medium. Medium, November 1, 2019.
https://medium.com/@TimourProcopovich/difference-between-onshore-
nearshore-and-offshore-outsourcing-a9237643c745.