ECOLE MAROCAINE DES. |. SCIENCES DE LINGENIEUR Moroccan School of Engineering Sciences Rabat English for Business & Communication Purposes Prof. Ismail Frouini Fall 2021 Academic Year 2021-2022English for Business & Communication Purposes Table of Contents I. Communication Il. Building a Career: Education & Career Ill. Academic Writing IV. Formal/Professional Email WritingEnglish for Business & Commun I Communication “Wise men speak because they have something to say; Fools because they have to say something,” Plato “When people talk, listen completely. Most people never listen.” Emnest Hemingway “Communication is the sum ofall the things, one person does when he wants to create understanding in the mind of another. It involves a systematic and continuous process of telling, listening and understanding,” Louis A. Allen «MEANS OF COMMUNICATION Drums, Painting, Pigeon Post, Sculpture, Music, Newspaper, Radio, Smoke Signals, Language Television, Internet, Semaphore, Sign language, Interactive television, Morse Code, Body language Dance Telephone, 3. FACTORS OF GOOD COMMUNICATORS + Fluency in the language, 4 grammatical accuracy, 4 an awareness language, of body 4 anextensive vocabulary, +4 being a good listener, 4 not being afraid of making mistakes, + asense of humour, 4+ physical appearance and no strong accentEnglish for Business & Communication Purposes “Good Communicators” according to a communication expert “Good communicators really listen to people and take in what is said. They maintain eye contact and have a relaxed body language, but they seldom interrupt and stop people talking. If they don’t understand and want to clarify something they wait for a suitable opportunity. When speaking, effective communicators are good at giving information. They do not confuse their listener. They make their points clearly, They will avoid technical terms, abbreviations or jargon. If they do need to use unfamiliar terminology, they explain by giving an easy to understand example. Furthermore, although they may digress and leave the main point to give additional information and details where appropriate, they will not ramble an lose sight of their main message. Really effective communicators who have the ability to engage with colleagues, employees, customers and suppliers are a valuable asset for any business.” ¢ GOOD COMMUNICATORS VERSUS BAD COMMUNICATORS, Good Communicators | Bad Communicators Articulate Hesitant Responsive Inhibited Coherent Reserved Sensitive Rambling Eloquent Vague Extrovert Extremist Succinet Racist Fluent Shy Persuasive Cynic Focused IntrovertEnglish for Business & Communication Purposes Other words to refer to good/oad communicators: ‘1 Concise = succinct 2 Reluctant to speak = inhibited /reserved 3 Talking in a confusing way = rambling 4 Able to express ideas well = articulate 5 Clear and easy to understand = Coherent 6 Good at influencing people = Persuasive 7 Outgoing = extrovert 8 Eager to react and communicate = Responsive pv. COMMUNICATION IDIOMS. a) to put it in a nutshell: to give the main facts in a short, clear way b) to get straight to the point: to talk about the most important thing, ¢) to hear it on the grapevine: to hear about something because the information has been passed from one person to another in conversation 4) to put someone in the picture: to give the latest information e) to get the wrong end of the stick: ‘0 not understand something, £) to be on the same wavelength: to share similar opinions and ideas g) can't make head nor tail of it: to fail to understand anything h) to talk at cross-purposes: to not understand someone i) to beat about the bush: to delay talking about something j) to get it straight from the horse's mouth: to be told something by someone who has direct knowledge of it k) to be like talking to a brick wall: to try to communicate with an unresponsive person 1) to keep someone in the loop: to include someone in group communicationEnglish for Business & Communication Purposes EXAMPLES: © OK, I'll get straight to the point. I'm afraid it's the last time we're going to miss a deadline. © Paola and I agree on most things. We seem to be on the same wavelength. © — Alothappened while you were on holiday. Let me put you in the picture. © think we are talking at cross-purposes. I mean next week, not this week. © Henever gives you a straight answer. He's always beating about the bush. © Theard it on the grapevine that he's been fired. Is it true? © The new organogram is very complicated, but to put it in a nutshell, we still report to the same manager. © I'm afraid that isn't right. If you think our biggest problem is communication, then you have got the wrong end of the stick. © This document from our subsidiary makes no sense at all. I can’t make head nor tail of it. © I've tried to get my supplier to give us a discount several times, but they just won't. It's like talking to a brick wall. © The company is going bankrupt. The CEO told me himself. I heard it from the horse’s mouth © Tl need regular updates about the progress of the project. I'll also need to know what's going on when I'm away. Please keep me in the loop. 8, BODY LANGUAGE VOCABULARY ‘There are many examples of how body language is a form of communication. Body language is used in every country and culture throughout the world. © Body language is used to assess people's characters. It is one of the first ways we assess a stranger's character. * Body language is used to communicate directly with someone when language is not possible. © Body language is commonly used and assessed at work and interviews. © Body language is an essential part of friendships and relationships. * Body language can lead to great misunderstanding between different cultures.English for Business & Communication Purposes + List of Body Language Below is a list of body language that is common in the west with the common meaning, Facial Expressions * Avoiding eye contact = shy, worried, lying, © Crinkling nose = disgust + Deadpan face (without any expression) = emotionless or hiding feelings * Direct eye contact = confidence + Byes staring into the distance = dreamy, not concentrating * Pressing lips together (tight lipped) = annoyed, angry * Raised eyebrows = doubtful, disbelieving + Smiling = friendly Physical Actions * Arms behind back, shoulders back = confidence + Arms crossed = defensive or insecure but sometimes it means being angry + Bowing (bending at the waist) = greeting someone new (in some countries) * Biting nails = nervous + Blushing (going red in the cheeks) or stammering (speaking with hesitations and repeated letters) = embarrassment + Bye rubbing = tired or disbelieving + Hands covering gaping mouth = scared Putting arms up with palms facing forward = submission Scratching one’s head = confused Shaking the head = negative, no + Shrugging shoulders (moving shoulders up and down) = don’t know, doubt, confused © Stroking one’s chin = thinking deeply * Nodding head = agreement, yes + Firm handshake = strong and decisive / limp handshake = weak International Problems with Body Language Nodding head = In some countries, it means “yes” but in other countries it means “no”. Likewise, a shaking head means “no” in some countries but “yes” in others, Silence = In the West, this can be negative and be a problem between people. However, in other countries, such as China or Japan, it can be a sign of agreement or femininity. Personal space = In countries, such as England, people should stand a respectful distance from each other but in other countries, such as Spain, people touch each other when talking. In Japan, the person space is often bigger between people than in England. Respectful space between people changes depending on countries. Eye Contact = In the West, this is a sign of confidence and is important when listening actively to someone. On the other hand, there are countries where this might be a sign of aggression and confrontation.English for Business & Communication Purposes r, PHONE CALL EXPRESSIONS ‘THE PERSON SPEAKS TOO FAST OR TOO QUIETLY Could you slow down, please? Could you speak up, please? Could you speak a little louder, please? ASKING FOR REPETITION Sorry, could you repeat that? I didn't (quite) catch that. Could you speak up, please? Could you say that again, please? ASKING FOR CLARIFICATION, What do you mean by ...? What does... mean? Could you clarify that? PROBLEMS WITH UNDERSTANDING Sorry, I'm not with you. Sorry, I don't follow you. Sorry, I'm not sure I know what you mean. ASKING FOR FURTHER INFORMATION Could you give me some more details, please? Could you be a bit more specific? Could you explain that in more detail?” TECHNICAL PROBLEMS Sorry, it's a bad line. Can I call you back? It's a terrible connection. I'mafraid I'll have to get back to you later. Sorry, we were cut off. SUMMARISING THE CALL Let me go over what we've agreed. Let me just summarise .. CONFIRMING SOME INFORMATION Let's see if i've got that right. Let me check if I've got this right. Could you confirm what you've told me? ASKING FOR MORE INFORMATION ABOUT A SUBJECT Could you give me a little more information, please? Could you give me some more details, please? Could you expand on that, please? (More formal)English for Business & Communication Purposes II. Building a Career: Education & Career A. EDUCATION CAREER: COLLOCATIONS The following collocations are used to talk about yourselves while introducing yourselves in a professional email/letter or in an interview. You can also use them to communicate the reasons to join a School or Company. gain knowledge; acquire skills; improve employability; boost earnings; have fun; go to parties; make friends; receive tuition; obtain experience; enhance CV. Example 1: A letter that discusses reasons for attending business school. Dear Sonia, You asked my advice about going to business school. Well, don’t miss out on a wonderful opportunity to gain knowledge and to acquire skills which will serve you for a lifetime. As well as improving your employability and boosting your future earnings, you'll have lots of fun, going to parties and making friends. If you choose a good school, you'll receive tuition from experienced professors and obtain practical experience that will really enhance your CV. In your shoes, I wouldn't hesitate for one moment! Example 2: An introductory paragraph to join a company, I worked in several departments/companies and gained knowledge about all aspects of the business. I strongly believe this new job will allow me to acquire new skills and boost my earnings. My gap year in the UK definitely improved my employability, and working for IBM certainly enhanced my CV. On my Business Studies course, I received tuition from practising managers and obtained experience on work placements. B. CAREER STAGES: PROFESSIONAL DECISION 1. Tobe laid off / to be made redundant: Lost their jobs due to poor company performance To be resting / to take sabbatical: currently enjoying having no work To be promoted/to join a company: making positive career moves To give in your notice/To quit: leaving job they were unhappy with To be on assignment, to be transferred: are making geographical change To be dismissed /to be suspended: lost their jobs due to disciplinary problems aeEenrEnglish for Business & Communication Purposes Ill. Academic Writing: Formal & Informal Register “We cannot always oblige; but we can always speak obligingly.” Voltaire “The language that photography has is a formal language. Any photographer is doing something formal. If it's formal, then it must be an aesthetic way to communicate.” Sebastiao Salgado A. FORMAL AND INFORMAL LANGUAGE: Formal and informal language serve different purposes. The tone, the choice of words and the way the words are put together vary between the two styles. Formal language is less personal than informal language. It is used when writing for professional or academic purposes like university assignments. Formal language does not use colloquialisms, contractions or first person pronouns such as ‘T’ or ‘Wel Informal language is more casual and spontaneous. It is used when communicating with friends or family either in writing or in conversation. It is used when writing personal emails, text messages and in some business correspondence. The tone of informal language is more personal than formal language. Formal writing includes: ‘Business Letters Letters of complaint Some essays Reports *Official speeches Announcements Professional emails 10English for Business & Communication Purposes 8. RULES OF LANGUAGE STYLES | Know name | Have spoken of of ecient? exchanged inf?) "ce on familar ne DuvSkeraee, Dew Sh, a [ intemal 1 Das Dend, Dar ofterertia| lewvevens| evendpae| Weer ae au cece) Gee) ciseuie! sania recives ete ‘exchanged i ‘retings, "English for Business & Communication Purposes ©. DIFFERENT STYLES BETWEEN INFORMAL & FORMAL ENGLISH The following examples illustrate the main differences between informal and ‘formal English. 1. Active & Passive Voice 2. Verb Form: Phrasal Verbs & Latinate EK AN | (Our technician tepaited the fault on 12% June. <—— Informal Now its your turn to pay us. | } Although the fault was repaired on 12 June, <———| Formal payment for this intervention has still not been received, “The company laid him off because he didn't <———| Informat work much, His insufficient production conducted to his <———| Formal dismissal. 3. Language: Direct & Formulaic 4, Use of Slang I'm sory but — Informal py to say that We regret to inform you that « | Formal We have pleasure in announcing that He had to get some money out of a hole in the <——— Informal wall He thew the amount kn a AT <— Forma 12English for Business & Communication Purposes 9. Singular & Plural Person 1 can help you to solve this problem. Call met We can assist in the resolution of this matter. Contact us on our toll-free number. Informal <— Format D. DICTIONARY OF INFORMAL AND FORMAL ENGLISH Type Informal Formal Prep. ‘About... ‘Regarding / Concerning ... Tdiom ‘Agree with ... Be bound by ... Conj. ‘And ‘As well as «. | Idiom | Bearing in mind Reference being made to ... Conj. Because «.. ‘As a result of / due to (the fact) ... Verb Begin Commence Conj. But While / Whereas ‘Adj. Careful / Cautious Prudential Verb Carry out Effect Verb Check Verify Adj. ~~ Enough Sufficient Verb Fill me in Inform Verb Find out ‘Ascertain: Verb Follow Duly observe Verb Get Receive Verb Get in touch Contact are Verb Go over Exceed Verb Has to be Shall be 14English for Business & Communication Purposes 5. Personal Form & Nominators t Ifyou lose it, then please contact us as soon as <———| informal ro | possible. ‘Any loss of this document should be reported < Formal immediately . 6. Linking Words The bank can’t find the payment you say you've made. <—— Informal Notwithstanding that the payment has been sent the bank fails to acknowledge it >— Formal 7. Revitalised Sentences | Anybody orany company f ——| informa any natural person who, and any legal eat nat? <——— Format 8. Modal Usage Ifyou need any help give us a cll (eee ee les | mnformat shold you rete any ance, pete fel tee <——| Formal 13English for Business & Communication Purposes Verb Have to give Submit Conj. If... 2 Should ... Conj. If ... or not. Whether ... or not. Tdiom Tf you don't ... Failing / Failure to... =a] Idiom If you've got any Should you have any queries ... _questions | Tdiom | In accordance with ... Pursuant to Idiom In the red Overdrawn Verb Involve Entail Idiom Lost Inadvertently mislaid Verb Make sure Ensure ‘Adj. ‘Many Several /Numerous Verb Order ‘Authorise Verb Pay Settle “Idiom Put in writing Provide written confirmation Idiom Sorry! We regret ... Verb Supply Furnish Verb Take away Withdraw Verb Tell Disclose/Inform Verb Trusted Entrusted Tdiom | We don't want to do this | This a course of action we are anxious ie to avoid ... Idiom Weill call the law ... We will have no alternative but involving our legal ... Idiom When we get ... On receipt Idiom | Wheneverwe like... | Without prior notice ... Verb Write (e.g. Cheque) Issue (e.g. Cheque) Verb Written Shown/ Indicated 15English for Business & Communication Purposes Examples: Insert formal expression which correspond to the ones in brackets. ol to you that our prices have . (sorry - tell - gone up) > We apologise to inform you that our prices have increased/risen eThisis__to that costs have risen. (because) This is due to the fact that costs have risen. Unfortunately, I have to you that I not to the meeting. (tell - can’t - come to) Unfortunately, Ihave to disclose to you that I will not be able to attend the meeting. Please write any (if you've got - questions) Please write should you have any queries. Your account is __ (in the red) Your account is in debt. Your account is overdrawn. elf you've got any problems, give me a call. Incase of any problematic issues, do not hesitate to contact us. 4 In the event of any problematic issues, do not hesitate to contact us. Should any problematic issues arise, do not hesitate to contact us. Rewrite these sentences into formal language Informal Formal You can’t introduce improvements |-_ Improvements cannot be introduced because of funding restrictions due to funding restrictions, I don’t believe that the results are ‘The results are not believed to be accurate accurate. The patient got over his iliness = The patient recovered from his illness, ‘You mixed up the results of the study |- The results of the study were confused. Ts raining cats and dogs. Itis raining very heavily. During the interview, Tm gonna During the interview, students will be students about their experiences. asked about their experiences. If you fail to understand it, askfor |- Any failure to understand it, please more clarification. inquire for more clarification. 16English for Business & Communication Purposes IV. Writing a Formal Email “How to write a good email: 1. Write your email; 2. Delete most of it; 3. Send.” Dan Munz, senior advisor, US. Department of State A. FORMAL VS INFORMAL EMAIL Informal: + Written to friends and family + Accuracy and grammar (spelling and punctuation) are not important + You can make up your own rules Example an Informal Email: Hi Anne, I miss you so much! Can't wait to see you on Friday!! We haven't hung out in so long! 1 miss my bestie! Maybe we can go to the movies or dinner or just chill and watch TV and catch up...ide, whichever you want. Love ya, Jules Formal: + Written to a professor, colleague, boss, etc. + Must always be professional + Accurate grammar, punctuation, and spelling necessary Example of a Formal Email Dear Professor Johnson, Thope this email finds you well Iwas unable to attend your class today due toa doctor’s appointment. When you have a moment, could you please let me know what I missed and what homework I should complete for Friday? Thank you Julia Smith, Student Body President Queen's School of Engineering Sciences ulia.smith@gmiail.com 7English for Business & Communication Purposes 3. FORMAL EMAIL FORMAT 1.Salutations 2.Opening Line 3.Email Details (Body) 4,Concluding Line 5.Closing / Signature 1.Salutation 4 “Dear Hiring Manager,” “Dear Professor/Doctor” + “Dear Mr./Ms. Smith,” + “Dear Sit/Ma‘am’ or “Dear Sir/Madam,” + “Good Morning, /Good Afternoon, / Goo 2.OpeningSentences/Lines 4 Thope that all is well with you. + Iwas just emailing to request some assistance. 4 Thank you for your email of 12 March. Thank you for your prompt response/ Thank you for your assistance with... 3.Email Content Details 4. My name is ... Iam (affiliation/ profession/ Education/experience).. + would like to explain/ inform/ inquire/ suggest/ ask/ thank/ express/ apologise/ offer/ invite 4,Concluding Lines +. Please feel free to contact me should you have any queries/questions. 4 [would appreciate it if this could be taken care of promptly. + Thank you for your time and I look forward to hearing back from you 5.Closing & E-Signature: 4+ Thank you, / Best Regards, / Sincerely, / Yours, / Faithfully, + Full Name Yours Faithfully, 4. Profession Youssef Yassini 4 Affiliation Classical Arte Student BENS School of Arts (rains | 4 Contact Details 18English for Business & Communication Purposes FORMAL/PROFESSIONAL EMAIL WRITING TIPS + Do NOT use contractions. + For example: don’t, haven't, hasn't, we're, I'm, isn’t. + DoNOT use acronyms and/or abbreviations, = For example: pob, pm, idc, idk.... Do NOT write in all capital letters. Use formal vocabulary and sentence structure. Do NOT use slang. Proofread the email at least twice and get a second opinion if possible. (Grammarly, being one of the best proofreading tools, is highly recommended) eet Exercise 1: State whether the sentence would be classified as either formal or informal. If informal, change it to formal, + Hiy‘alll (INFORMAL) + To Whom it May Concern:/ Dear All, + Tam pleased to inform you that you have won our grand prize, (FORMAL) + hope all is well with your new career choice. (FORMAL) * Ishouldn’t have gone and missed with it!! (INFORMAL) +9 [should not have changed it + Ican’t help you with that cuz it’s too hard. (INFORMAL) +> We regret to inform you that Ive am unable to assist you with the resolution of such difficult issue(s). * Hi, how are you? (INFORMAL) + Dear Mr. Smith, I hope you are well. / Dear Ma'am, how do you do? Exercise 2: Correct the errors in the following emails: Email 1: Hello Professor Moustain, I'm so sorry to tell you but i'm sick and won't be able to come to class. Can you tell me what i've missed? See ya Wednesday. Jabrane 19English for Business & Communication Purposes. A Formal way of writing email 1 Dear Professor Moustain, Thope you are doing well T regret to inform you that I will not be able to attend class due to my iliness/ health conditions. Would it be possible for you to let me know what I have missed? Thank you for your assistance and Trwill see you in class on Wednesday. look forwards to hearing from you Sincerely, Jabran El Ouardi B.A. Student in Modern Arts British School of Modern Arts (4212) 666666666666 Email 2: Dear Sir/Madam, Tam a graduate from mento college. I've got a degree in business and would now like to use it. Your company looks interesting. Can I come in for an interview? I have alot of experience from my schooling and extra curriculars, I think I can help the company alot. Please respond to my email to let me know. ‘Thanks, ‘Max Oates: A Formal way of writing email 2: Dear Hiring Manager, ‘My name is Max Oates. I recently graduated in May from Menlo College with a Bachelor of Science in Business Management. I tons recommended to contact you concerning job opportunities from my advisor Dr. Nancy Drew. I believe that I would be an excellent candidate for a job. Thave taken many courses to prepare me for a job in marketing. These courses include Principles of Marketing, Marketing Research, Strategic Marketing Management, Consumer Behaviour, and Internet Marketing. I have also recently interned at Google as an Internet Marketing Researcher. Through my many marketing classes and internship, I have learned to be a strong team member that values time management and communication. Telieve that [can be a valued asset to your company. My phone number and email are listed below. 1 look forcoard to hearing from you. Sincerely, ‘Max Oates maxoates@gmail.com (43) 555-555-5555 20English for Business & Communication Purposes Practice: You will miss your doctor's appointment scheduled for tomorrow. Write a formal email to communicate the reasons why you cannot show up at the doctor's office. NB. Emails are sorted by their receipt (first received & finalised, first sorted) + Email 1 by Nasreddine Nabil Dear Dr. Lazrak, Thope you are doing fine. 1am writing you this email to let you know that I will not be able to attend our appointment that was scheduled for tomorrow due to a family emergency. My cousin, whom I take care of, had a car accident today. He is currently in an area hospital; the extent of his injuries is still unknown. I sincerely apologise for any inconveniences. Yours sincerely, Nasreddine Nabil IT and Network Engineering Student EMSI Rabat - Morocco 4212619191919 + Email 2 by Ihsane El Khaouda Dear Dr. Essaidi, Thope you are well, Thave an appointment scheduled for Wednesday 12% at 2:00 pm. Unfortunately, I have a presentation for my Midterm exam, at the same exact time, that I cannot miss. Missing the presentation will have a severe impact on my grades; therefore, Ian no longer attend the appointment. I sincerely apologise for the inconvenience. I would like to ask you to reschedule my appointment for next week as Tam available, Best regards, Thsane El Khaouda IT and Network Engineering Student EMSI Rabat -Moroceo 4212 634343434 2English for Business & Communication Purposes 4 Email 3 by Chaymae Medouar Dear Dr. Tazi, am writing to kindly cancel the dental check-up appointment set for 07/01/22 at 10-45. Unfortunately, due to an exam that I must take the same day, I will not be able to make it by the current appointment date. Would you please reschedule the appointment for 08/01/2022? Please accept my apologies for the cancellation of the appointment. apologise again for this sudden cancellation and for the inconveniences, Sincerely, Chaymae Medouar Civil Engineering Student EMSI Rabat - Morocco 4212601 0101 01 4 Email 4 by Nizar Amhaouch Good afternoon, Dr. Kassi, Thope this email finds you well. I would like to express my apologies, in advance, for being unable to attend our scheduled appointment for tomorrow. My Physics professor has made an urgent call {o all students to join in tomorrow to attend a series of lectures by a visiting professor. If you would not mind, I would be pleased if you could reschedule it to another time at your earliest convenience. ‘Thank you for understanding. ‘Yours faithfully Nizar Amhaouch Civil Engineering Student EMSI Rabat - Morocco Nizar@gmail.com 22English for Business & Communication Purposes 4 Email 5 by Karim Kibach Dear Dr. Hajaji, Thope you are fine and well. 1 am writing to inform that, due to some school commitments, I will not be able to be at office for tomorrow's appointment, My Architecture professor suggested that we take a mock exam tomorrow. 1 apologise for not being able to attend the scheduled appointment. 1 will contact your secretary office to book another appointment for later date. ‘Thank you for your consideration. Best regards, Karim Kibach Civil Engineering Student EMSI Rabat - Morocco karim@gmail.com 4+ Email 6 by Salah Eddine Aoussar Dear Dr. Khalili, 1am writing this email to inform you that, unfortunately, I will miss tomorrow's appointment due to an urgent meeting with my project advisor and co-supervisor. Ihave just been contacted by the school to inform me about the importance of the meeting as I will give my progress report and afterwards, discuss my upcoming internship. 1 would be thankful to you if you could reschedule it for later date this week. 1am looking forward to hearing your answer. Best regards, Salah Eddine Aoussar TTand Network Engineering Student EMSI Rabat - Morocco #212621 21.21 23English for Business & Communication Purposes 4+ Email 7 by Anas Bentounsi Dear Dr. Louafi, Thope this email finds you wel. 1 am writing to inform you about the cancellation of my annual eye check-up appointment. This appointment was arranged for 9 of this month at 10 a.m. Unfortunately, my roommate is suffering from cardiac issues for quite a long time. His doctor had already advised him to undergo an urgent surgery in Casablanca, which is arranged for tomorrow. Iam moving to Casablanca today evening to be with him during surgery and post-surgery. I am taking a week break from all my official commitments. I will be back after 164 of this month. I would kindly like to reschedule the appointment to the 19thof this month at 4p.m, and I will contact you to let you know should there be any upcoming changes. Please accept my apologies for this sudden cancellation of the appointment and for any inconveniences. Yours Sincerely, ‘Anas Bentounsi Moroccan School Engineering - Rabat Civil Engineering Student anas@gmailcom + Email 8 by Ammi Ichrak Good morning, Dr Amrani, Thope you are doing well am writing this email to inform you that I could not be available for my appointment tomorrow. Unfortunately, I will have a crucial meeting with foreign investors and business managers in my office. ‘Should I miss this meeting, I will certainly lose my job. Please accept my apologies for any inconveniences. I will contact your office to reschedule it fora future date. ‘Thank you for understanding Sincerely, Ammi Iehrak ‘Moroccan School Engineering, Civil Engineering Student EMSI Rabat - Morocco Ichrak@gmail.com 24English for Business & Communication Purposes 4 Email 9 by Achraf Farkane Good afternoon, Dr. Idrissi, Thope this email finds you well. T have an appointment scheduled for tomorrow. Unfortunately, I will not be able to keep the appointment. I have just been informed that I have a make-up class on the same date as the appointment. I must postpone the appointment. I sincerely apologise for the inconvenience, and I will contact your secretary office to reschedule the opportunity for the same day next week. ‘Thank you for your understanding, Yours Sincerely, Achraf Farkane TT and Network Engineering Stucient EMSI Rabat - Morocco Achraf@gmailcom 4+ Email 10 by Salma Cherkaoui Dear Dr. Derkaoui, Thope this email finds you well 1am writing to inform you that I will not be able to be at office for the appointment scheduled tomorrow at 15:00 pm. Unfortunately, I have a family emergency. My grandfather is under critical health conditions. I have to take him to hospital. Therefore, I must postpone the appointment. I sincerely apologise for this. I will appreciate it if you could book me another appointment for next week. I will keep the appointment should my grandfather fully recover. ‘Thank you for your understanding, Yours sincerely Salma Cherkaoui TT and Network Engineering Student EMSI Rabat - Morocco Si 25English for Business & Communication Purposes. 4 Email 11 by Nada Chergui Moustakim. Dear Dr. Ibrahimi, am writing you this email to express my sincere apologies, in advance, for missing the appointment arranged for tomorrow. Ithas never been my intention to miss it. Thave just received an urgent call from my project manager to file and finalise some paperwork by tomorrow. 1 will contact your secretary office to let me know which date is convenient for you for another appointment. Again, I sincerely apologise for the inconvenience, and I look forward to hearing from you. Yours sincerely, Nada Chergui Moustakim TT and Network Engineering Student EMSI Rabat - Morocco 4222.44 45 55 66 + Email 12 by Haji Asmaa, Hattad Zakaria & Lemkouaf Oussama Dear Dr. Oz, 1am writing this email to cancel and postpone tomorrow's appointment. Due to urgent issues that arise at work, I will not manage to be at office tomorrow at 10:00. A senior ‘manager will give in his notice tomorrow morning. As a human resource manager, I must be there to recruit and a point a new manager. Please accept my sincere apologies in advance for missing our appointment. I would really appreciate it if the appointment could be postponed to a later date, I would make sure that [attend it on time. L would appreciate your consideration. Sincerely ‘Asma Hajj Civil Engineering Student Moroccan School of Engineering Sciences - Morocco Asmae@gmail.com 26English for Business & Communication Purposes + Email 13 by Zabrati Salma Dear Dr. Idaani, Lam writing this e-mail to inform you that I will not be available for tomorrow's appointment. am afraid I will have to miss the appointment due to the fact that I have some school commitments. My end of study project examination has been scheduled for tomorrow. I must present and defend my theses before the school jury. Missing this examination would mean repeating the year. I would like to apologise for any inconveniences. ‘Would be possible to reschedule the appointment for next week? Yours Faithfully, Zabrati Salma Civil Engineering Student EMSI Rabat - Morocco 4 Email 14 by Wissal Adhaim Dear Dr. Ait Mouha, Thope all is well, am writing this email to inform you that I cannot keep the appointment scheduled for tomorrow due to the fact that I have a presentation to deliver about my final project progress. I could not miss it; it is very important to my education career. T would like to book another appointment for a later date that is convenient for you. Yours Sincerely, Wissal Adhaim Civil Engineering Student Moroccan School of Engineering Seiences - Marocca wi arEnglish for Business & Communication Purposes 4 Email 15 by Lahouiri Mohamed El Bashir Dear Dr. Cosantoir, hope this email finds you well. regret to inform you that I will not be able to attend to our scheduled appointment due to the fact that 1 will be going on an urgent business trip tomorrow. In s0 being, it would be thoughtful of you to postpone it. Hopefully, we will be able to plan a new consultation during the following week. Yours truly, EL Bashir Lahouiri Mohamed IT and Network Engineering Student EMSI Rabat ~ Morocco +212 15 15 1915 4 Email 16 by Mohammad Boulaich Dear Dr. Ghanem, hope this email finds you well. Regretéully, I would like 0 inform you that I am cancelling my appointment for tomorrow's consultation due to a family emergency related to my grandparent’s health condition. Iwill take him to hospital tomorrow to see his doctor for the heart condition check-up, If you may indulge me, would it be considerate to reschedule the appointment to a later date? Best regards, Boulaich Mohammad TT and Network Engineering Student EMSI Rabat - Morocco +212 16 16 16 16 28