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Howard Schultz, Starbucks president and CEO, has been described as a

“classic entrepreneur:… 1 answer below »
  1.    Howard Schultz, Starbucks president and CEO, has been described as a “classic
entrepreneur: optimistic, relentless, mercurial, and eager to prove people wrong.” Before
Starbucks’ latest stumbles, Schultz successfully followed his gut instinct, not established
management practices. Unlike other executives, until recently he was not interested in cost
control, advertising, and customer research.“I despise research,” he said. “I think it’s a
crutch. But people smarter than me pushed me in this direction, and I’ve gone along.”
Starbucks continues to be the most followed company on Facebook. It made $300 million in
profit last year.15 What do you think Howard Schultz meant when he called consumer
research a “crutch”? Can you explain why the corporate maverick hates it so much? (Obj.
4)2.    Why must report writers anticipate their audiences and issues? (Obj. 2)3.    Is
information obtained on the Web as reliable as information obtained from journals,
newspapers, and magazines? (Obj. 5)