Chapter 1

BANK PROFILE

Sindh Bank Limited is owned by Government of Sindh and started it operations as Scheduled
Commercial bank from December 2010 !he bank was declared as scheduled bank of 
"akistan by its re#ulatory authority State Bank of "akistan throu#h its notification $o
B"%D&LD'0()*(02'Sindh Bank*2010*10+,2 dated 2-122010

Sindh Bank Limited was formed under !he Sindh Bank .ct 1// the said .ct was passed by
the competent authorities on +0101// durin# the #overnment of "akistan "eople "arty """
Due to some political issues bank was not incorporated in those days and was opened in year 
2010 a#ain in the #overnment of """

 $ow Sindh Bank Limited has a branch network of over 200 branches country wide and
epandin# the same in full stream

Sindh Bank Limited is the first bank of "akistan with such a hi#h #rowth rate and #ainin#
 profit or %s + billion within + year within its incorporation

VISION STATEMENT

3ollowin# is the vision statement of Sindh Bank Limited

456% 78S85$ 8S !5 B9 . L9.D8$G B.$: ;<8C< ;56LD "L.= . "5S8!879

%5L9 !5 G9$9%.!9 9C5$5>8C .C!878!89S 35% 9>"5;9%98$G !<9 "95"L9
35% >99!8$G !<98% 38$.$C8.L $99DS 35% %6$$8$G . S6CC9SS36L
B6S8$9SS .$D C%9.!9 9>"L5=>9$! 5""5%!6$8!89S?

3ollowin# point can be ascertained from above vision statement

• Bank aims to #enerate economic activities in the country for empowerin# the people
of "akistan

• Sindh Bank Limited is concerned for providin# opportunities to the people of "akistan
for doin# #ood business which will enable the people for doin# business and it will
create employment opportunities also

• Bank providin# .#ri Loans S>9 and %unnin# financin# are the key factors for the
 bank to achieve its mission

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MISSION STATEMENT

>ission statement of Sindh Bank Limited is as

4!5 D979L5" . L9.D8$G B.$: 8$ !<9 C56!%= B= >99!8$G 8S S!.!9D

5B@9C!879 53 "%5>5!8$G 9C5$5>8C D979L5">9$! 53 !<9 C56!%= 8$
G9$9%.L .$D "%578$C9 53 S8$D< 8$ ".%!8C6L.%?

>ission statement of the Sindh Bank Limited simple vivid and clear about promotion of 
economic activities in "akistan #enerally and particularly in the province of Sindh .s one
 province flourished it will automatically contribute to the economic development of the
Country

Organizational Behavior

Sindh Bank Limited is in process of developin# and maintainin# its ima#e amon#st the

customers as a prime service provider bank which care for customers in a manner that is

concerned for economic development of country in #eneral and province Sindh particularly

Sindh Bank Limited strives for achievin# maimum level of satisfaction in its customers

which will automatically #enerate CustomerAs Loyalty in the customer which will ultimately

add to the bank

.ll employees of Sindh Bank Limited are encoura#es to strive for ecellence and achieve

hi#h standards of performance alon# with reward system for those employees who achieve

ecellence in achievin# the level of ecellence in their particular fields

Ahieve!ent"

Sindh Bank Limited is the first bank in the country which has achieved milestone of openin#

200 branches and makin# hi#hest profit within first three years of openin#

Sindh Bank Limited will be openin# its 8slamic Bankin# Branches across the country from

.pril 201-

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OR#ANI$ATIONAL STR%CT%RE

Sindh Bank Limited is re#istered and has to abide by all the rules and re#ulations of Bankin#

Companies 5rdinance 1/(- and also the re#ulations framed time to time from State Bank of 

"akistan Board of directors consists of seven members who are headed by >r >uhammad

9a Chaudhry

Different departments of Sindh Bank Limited are

• 8! Division

• 3inance Division

• Branch Bankin#* Bankin# 5perations

• <% Division

• Le#al Division

• !reasury Division

• Compliance Division

• .udit Division

+
 

Manage!ent Str&t&re

1 >r >uhammad Bilal Sheikh "resident  C95

2 >r >uhammad $aeem Sah#al Chairman .udit
Committee
+ >r >uhammad $aeem 3arooEi C55
- >r Latif :hawar C35
 >r Shamsuddin :han Company
Secretary
( >s >asooma <ussain <ead 5f 5perations
, >r >amnoon .hmed .lvi Group Business <ead F
 $orth
 >r :hwaa Ghalib Group Bisiness <ead '
South

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Chapter '

(epart!ent" o) Sin*h Ban+ Li!ite*

Ao&nt Opening (epart!ent

3or a customer to be able to connect to the bank or be able to make wishin# transactions from

the bank it is mandatory that customer come into a contract with the bank !his contract

means bankin# relationship &Bank .ccount)

.ccount 5penin# 3orm is filled and si#ned by the customer in presence of .ccount 5penin#

5fficer .ccount 5penin# 5fficer #ets all the formalities completed and starts processin# the

account

.ccount 5penin# 5fficer #ets different types of verifications and throu#h process uploads the

account to Central "rocessin# 6nit throu#h especially desi#ned software

.t C"6 .ccount 5penin# 3orm is checked processed and account is opened

Re!ittane"

!he need of remittance is commonly felt in commercial life particularly and in everyday life

#eneral . maor function of any bankin# system is the transfer of funds from one client or 

one place to another By providin# this service to the customer the bank earns a lot of form of 

service char#es !his department deals with remittin# the money from one place to another 

anywhere in the world without physical transportation of the currency

3ollowin# are the modes of transfer of fundsH

• Demand Drafts &DD)

• "ay 5rder &"5)

• !ele#raphic !ransfer &!!)


 

(e!an* (ra)t ,((-

DD is issued by the bank on behalf of the customer a#ainst written reEuest from the customer 

which is payable at any other branch of the same bank orderin# to pay certain amount of 

money to a specific person* company

DD is bankerAs cheEue drawn on specific branch of the bank and is only payable at the

nominated* desi#nated branch 8f the payment is meant to be made in the same city then DD

can not be used DD is only used when payment is to be made in another city but within the

 boundaries of the country

.s funds are already debited from the account of the customer and DD is bankerAs cheEue it

can not be dishonored in any circumstances !hat is why while dealin# between two parties

this mode of payment is preferred

 $ow a day while dealin# with 5$L8$9 Banks "ayment 5rder is used instead of Demand

Draft .s online banks can access GL* Suspense accounts of other branches to "ayment 5rder 

serves the purpose of Demand Draft ;ell

Pa.!ent Or*er ,PO-

"ayment 5rder is bankerAs cheEue issued on reEuest of customer in favour of specific

individual* company for a specific amount of money

"5 is different from DD in a manner that DD is payable on desi#nated* nominated branch

and payment order is payable by its issuin# branch only

Sindh Bank Limited is an online bank and "5 serves the purpose of DD as "5 is payable at

any other branch of the bank nationwide

"rocess flow for issuin# "5 is as under

• Customer furnishes reEuest on prescribed format accompanies with cross cheEue

favourin# Sindh Bank Limited for the same amount of "5

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• %emittance 5fficer receives the reEuest affi date  time stamp on it

• 7erifies the si#natures of the customer on cheEue and reEuest

• "5 application is #enerated in .B'88 &bankin# software)

• "ayment order is issued from this application

• 8nstrument is printed si#ned by two si#natories and handed over to the customer

• %ecord of the same is maintained

Telegraphi Tran")er ,TT-

!ele#raphic !ransfer is meant for transfer of funds between countries S;83! &Society 3or 

;orldwide 8nter'Bank 3inancial !elecommunication) is involved in such transactions

3or the purpose of remittin# money from one country to another banks have to make a#ency

arran#ements with different banks for different currencies 3or eample is Sindh BankAs

customer wished to remit GB" to London then a#ency arran#ement for S;83! transfer is

made with <SBC $ew =ork

 $5S!%5 and 75S!%5 accounts are used for such transactions !hese two words are

actually L.!8$ words $5S!%5 means ours and 75S!%5 means theirs !his is pertinent to

mention here that $5S!%5 and 75S!%5 are never two separate accounts this actually one

account is named different in different places 3or remittin# bank it is $5S!%5 and for a#ent

 banks this 75S!%5

"rocess of !ele#raphic !ransfer is as under

%emittin# bank Debits customerAs account who wish to remit 3orei#n Currency and credit

their $5S!%5 account with the a#ent bank for that particular currency and #enerate and >!

messa#e !his >! messa#e contains $ame of Beneficiary Bank and address of the

 beneficiary .ccount $umber of beneficiary and the amount specified for bein# transferred

,
 

.#ent bank debits 75S!%5 .ccount and Credits its 75S!%5 account with the bank for 

which the remittances is made and #enerate an >! letter mentionin# the beneficiary

 beneficiaryAs account and amount which has to be transferred to the account

5n receipt of >! messa#e beneficiaryAs bank debits its $5S!%5 account and credits the

 beneficiaryAs account

!his whole process takes 2+ business days and funds are transferred to the beneficiary of that

country $ow the beneficiary is able to utilie these funds on fulfillment of documentary

reEuirements as per laws of that particular country

(o&!entation

• 8ssuin# Branch $ame  Code

•  Beneficiary Branch $ame  Code

•  $o of !!

• .mount in words  3i#ure

• !est key

Clearing (epart!ent

.ll the eternal functions of clearin# are carried by $83! &$ational 8nstitute of 3acilitation

!echnolo#y) while the internal operations are performed by clearin# department 8t is ust like

any courier service which takes the cheEues of other banks and delivers the cheEues of that

 branch to it Clearin# is a system by which banks echan#e cheEues and other ne#otiable

instruments drawn on each other within a specified area and thereby securin# the payment for 

its clients throu#h the clearin# house

 . clearin# house is a #eneral or#aniation of the banks at a #iven place 8ts main purpose is

offsettin# the cross obli#ation in the form of cheEues ;hen there are many banks in the

country each will receive a number of cheEues drawn on other banks deposited within for 


 

collection . clearin# house is an or#aniation where these cheEues are brou#ht and the

mutual claims of each bank on the other are offset and a settlement is made by the payment of 

differences !he representatives off all the banks in "akistan attend office of the bank which

is performin# these duties of clearin# house on each business day at a fied time

!hey deliver cheEues that their bank may have ne#otiated and receive in echan#e cheEues

drawn on their bank ne#otiated by other bank !he responsibility of smooth cooperation of 

the clearin# function lies with the State Bank of "akistan

!he operation of clearin# refers to the collection of cheEues drawn on other banks

!hese cheEues may be drawn on 6BL <BL $B" or any other bank of "akistan !he

respective officer collects all cheEues and enters them in clearin# %e#ister !hen he affies

stamps on these cheEues and sorts out cheEues of different banks and prepares schedule for 

them !hese cheEues are sent to clearin# house 9chan#e of cheEues takes place throu#h

 $83! 3urther they settle their account State Bank of "akistan representative will work out

the balances and will settle their account from their balances with State Bank of "akistan 

Ca"h (epart!ent

8n cash department both deposits and withdrawals #o side by side !his department works

under the accounts department and deals with cash deposits and payments !his department

maintains the followin# sheets books led#er of accountH

• Cash received voucher sheet

•  Cash paid voucher sheet

• "ayin#'in'slip

• CheEue Book 

• Cash balance book 

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Ca"h Pa.!ent

!he only instrument that can be used to withdraw an amount from an account is the CheEue

 book $o payments are made by another instrument CheEues can be of two types they may

 be presented at the counter and enchased and the others are clearin# or transfer cheEues

Cashier manually inspects the CheEue for followin#H

• Si#nature  date

• Cross cuttin# 

• DraweeAs a*c title

• DrawerAs .ccount $umber 

• DrawerAs Si#nature

• .mounts in words  fi#ures

• !wo si#natures at the back of the person receivin# the amount

!he cheEues should not be stale or post dated 8f in the CheEue there >ay discrepancy

re#ardin# any of the aspects described above the cheEue is returned to the customer for

rectification 5n other hand if the cheEue is valid in all respects the cashier enters the

necessary inputs in the computer and posts the entry so that account balance is updated

;hen cashier posts these entries computer automatically display the balance before postin#

the transaction amount balance after postin# !he cashier easily and Euickly see whether the

amount bein# withdrawn so eceed the balance or within the balance 8f the amount does

eceed the balance then it is upon the discretion of the mana#er to allow an overdraft and not

dependin# upon the customerAs reputation

  8f he does not allow an overdraft the procedure is repeated a#ain as described for the

mismatch of the si#nature CheEue is return

10
 

!he detail of notes &currency) is written on the back side of the CheEue !he cashier at the

same time maintains the 4Cash 7oucher %eceived %ecord Sheet? !hen once a#ain inspect the

si#nature of the customer cancellation mark of checkin# officer and stamp of 4"5S!9D? is

 placed on cheEue before hand over the cash to customer

Ca"h Reeive*

3or depositin# the cash into customerAs accounts there is need to fill in the payin#'in'slip

#ivin# the related details of the transaction !his payin#'in'slip contains the date a*c*no a*c

title particulars amount bein# deposited and details of the cash !here are two portion of the

 payin#'in'slip !he depositor si#ns the one part of the payin#'in'slip one is retained by the

 bank to show an acceptance of the entries made in the slip

!he different colored payin#'in'slip is used for all the types of deposits 5nly the slips related

to a particular type of a*c is acceptable by the bank

3or eample current payin#'in'slip for current a*c and savin# payin#'in'slips for savin# a*c

etc !he payin#'in'slip serves as a voucher to update to computeried transaction led#er !he

transaction led#er is only updated by payin#'in'slip and CheEue !he cashier responsible to

receive both the payin#'in'slip and cash from the depositor !he cashier check the necessary

details provided me the payin#'in'slip and accounts the cash and tallies with the amount

declared in the slip 8f the amount does not tally with the cash #iven the deposit is not

entertained until the customer removes the discrepancy

5n the other hand if the two amounts tally the cashier fills in the 4Cash voucher received

%ecord Sheet? and assi#ns a voucher no to both the transaction bein# made in the sheet and

the slip !his voucher no starts with one and continue by serial increments of one for each

day till the closin# of the sheet the cashier fills the voucher no an account cash day till the

closin# of the sheet !he cashier fills in the voucher no an account of cash entry in the

related type of a*c and he post his initials on both part of the voucher

11
 

!hen the cashier send both to the accountant who verifies all the entries in the two

documents if the entries in the two documents if the entries in the two documents tally with

one another the accountant authenticates the two by sin#in# on the two documents and

 postin# stamps on the slip 5ne part of the slip is then returned to the customer and other is

#iven to the computer operator . very important check is that the dates mentioned into the

two documents must be the same

!he cashier posts the transaction entries in computer led#er !his led#er contains the a*c no

a*c title voucher no voucher date transaction code transaction amount

.fter postin# these entries computer display before postin# balance and after postin# 5n

every transaction computer #enerates an output of transaction led#er <e assi#ns the

stamp /"5S!9D? on the voucher to show voucher transaction entries are posted Checkin#

officer receives this voucher and the computer output transaction led#e he manually inspects

the entries of led#er and voucher 8f both are tallied he then si#ns the led#er and put a mark 

of cancellation on the voucher .fter the verifications from the checkin# officer cashier 

receives the voucher

Ca"h Boo+ Balane

.t the end of the workin# day cashier is responsible to maintain the cash balance book !he

cash book contain the date openin# balance detail of cash payment and received in fi#ures

closin# balance denomination of #overnment notes &Currency) 8t s checked by mana#er !he

consolidated fi#ure of receipt and payment of cash is entered in the cash book and the closin#

 balance of cash is drawn from that ie

Opening Balane o) Ca"h 0 Reeipt"  Pa.!ent" 2 Balane

!he closin# balance of today will be the openin# balance of tomorrow !his department is

one of the most important departments of the bank .ll the books maintained in this

department are checked by office

12
 

Ao&nt Opening

!o open an account the customer have to meet the #eneral bankin# mana#er with an

introducer &the person who is #oin# #o introduce that person in the bank) and #et an

application form used for account openin# Different color'coded application forms are

available for each type of account .lon# with the form a card for specimen si#nature is also

supplied to customer >ana#er has every ri#ht not to accept this contract if he is not satisfied

 by the details provided by the customer 8n case the contract is acceptable to both now it is

ready to open the account formally

Proe*&re

!he procedure be#ins with the punchin# of account openin# form to the customer file ie

customerAs master file !he mana#er records the necessary details into this re#ister and allots

an a*c number from this a*c openin# re#ister !his re#ister is maintained for each type of 

account and the a*c noAs allotted serially .fter openin# a savin# and current account every

applicantAs data is entered into the computer to maintain a safe record and application form is

 properly filled so that it can be available when necessary Checkin# officer is responsible to

!ele the manual application form with the computeried a*c openin# file 3or fied deposit

only that application form is needed which is prepared manually because most of the

 procedure of fied deposit is done manuallyI !he si#nature specimen card contains three

si#natures of an applicant applicant a*c no a*c type branch code title of a*c it will be

attached with an application form Banker uses this card at the time when he receives the

cherubJ he compares customerAs si#nature with the si#nature on the cherub for avoidin#

fraud

1+
 

Ao&nt T.pe"

!hou#h in theory there many types of accounts but commonly account operators can be

classified in one of the followin# cate#ories each have different documentation reEuirementsH

• 8ndividual

• @oint

• "artnership

• "rivate Limited

• "ublic Limited

SIN#LE

5nly one person can operate this a*c .n individual who can fulfill the reEuirement of bank 

can open this a*c ;e can call it a personnel or individual a*c !he reEuirements for this type

are $ational 8dentity Card "hotocopy >inimum Deposited Balance .ccount 5penin# 3orm

Letter of :inship etc

3OINT

8n case of oint a*c applicant mentions that how much person will operate the a*c 8nstruction

are #iven for oint a*c such that the account shall be operated by anyone or more !he

reEuirements for this type are $ational 8dentity Card "hotocopy >inimum Deposited

Balance .ccount 5penin# 3orm Letter :inship .dditional Si#nature 3orm &3or @oint

.ccount) Declaration re#ardin# the operator of account

PARTNERS4IP

3or partnership a*c alon# with the application form other reEuirements needs satisfied

1-
 

!he reEuirements for this type are $ational 8dentity Card "hotocopy >inimum Deposited

Balance .ccount 5penin# 3orm %e#istration certificate a#reement amon# partners and

Commencement of business and private re#istration resolution of board of directors

commencement of business memorandum and articles of association and balance sheet etc

PRIVATE LIMITE(

Such type of account is opened in the name of the businesses havin# private limited concern

and mostly medium business enterprises open such kind of accounts .ll the board of 

directors have to submit the declaration re#ardin# the account operator on the company pad

and with the rubber stamp with the si#nature of the all the members of the board of directors

8n case of any chan#e in directorAs bank must be informed re#ardin# that 8n case funds are

 borrowed by the company all the directors approval is necessary rather not only the

authoried partner who can be the operator of the account

P%BLIC LIMITE(

"ublic Limited .*C type of account is opened in the name of the businesses havin# "ublic

limited concern and mostly medium business enterprises open such kind of accounts .ll the

 boards of directors have to submit the declaration re#ardin# the account operator on the

company pad and with the rubber stamp with the si#nature of the all the members of the

 board of directors 8n case of any chan#e in directorAs bank must be informed re#ardin# that

8n case funds are borrowed by the company all the directors approval is necessary rather not

only the authoried partner who can be the operator of the account

 Ao&nt Clo"ing

!here are no of reasons of closin# an account can be one of the followin# if customer desire

to close his account in case of death of one account holder bankruptcy of the account holder 

and 8f an account contain nil balance or not up to the reEuirement of rules

1
 

Before closin# any account bank send letter to the account hold for informin# him that his

account is #oin# to be closed !here is need an approval from hi#her authority to close any

account

1(
 

Chapter 5

T.pe" o) Ao&nt"

C&rrent Ao&nt

Current account is $on'profit bearin# account with absolutely no transactional restrictions

.ccount activation deposits are ":% 100 "ermissible currency for current account is

"akistani rupee

.ll types of char#es are waived off for customer is maintainin# and avera#e balance of 

+00000*' in the current account

 $o akat is deducted on current account as per the akat  usher 5rdinance 1/0 .dvance

ta of 0+K is deducted on all cash withdrawals which are 0: in a sin#le day &under section

2+1. of income !a 5rdinance 2001) 8ndividuals 3irms &Sole proprietor "artnership)

Companies &"ublic and "rivate Limited) !rust* Club* Societies and .ssociations are eli#ible

to open this account

Ba"i Ban+ing Ao&nt

Basic Bankin# .ccount is a non'profit bearin# account for small depositors who cannot

maintain a minimum balance in their account and who wish to carry out basic bankin# needs

.ccount activation deposits are ":% 1000 !here is no need to maintain minimum balance

"ermissible currency is ":% 2 transactions are free over the counter withdrawals and 2 are

free over the counter deposit per month Char#es are deducted as per S5BC reEuirement

.!>* debit card provided to customers

 $o akat is deducted on current account as per the akat  6sher 5rdinance 1/0 .dvance

ta of 0+K is deducted on all cash withdrawals which are 0: in a sin#le day &under section

2+1. of income !a 5rdinance 2001) 5nly individual are eli#ible for basic bankin# account
1,
 

openin# Limitation for basic bankin# account is if balance remains 4ero? for continuous (

month period the account will be ceased

PLS Ao&nt

"LS account means "rofit and loss sharin# account normally referred as Savin# account

Savin# account is a profit bearin# account "rofit is paid on half yearly basis in "LS account

"rofit is calculated on si months avera#e balance maintained in the account and transferred

in the account after si months

8t is not pertinent to mention here that all types of profits paid to residents of "akistan are
liable of deduction of 10K advance ta on profit payment

(ail. Pro*&t Ao&nt

Daily "roduct account is savin# account in which profit paid on daily basis "rofit is

calculated on closin# balance of everyday and transferred to the account of customer at end

of the month

.nyone who is eli#ible for enterin# into any le#al a#reement as per laws of "akistan is

eli#ible for openin# a daily product account !his account can only be opened in Local

Currency

3ollowin# are types of Daily "roduct .ccounts opened in Sindh Bank Limited

1 Daily "roduct .ccount

2 =oun# !alent .ccount &for >inors)

+ ;omen empowerment account

1
 

Ter! (epo"it Ao&nt

!erm deposits are fiation of certain amount of money for a specific span of time !he

instrument term deposit is like a slip containin# issuin# bank name a*c M to operate on

computer deal M customer name reference M date of issue amount rate maturity date etc

%eference M date of issue amount rate maturity date etc are also mentioned

Call (epo"it Reeipt

CD%s are security deposit issued in favor of Government Semi Government 8nstitutions
Corporations and Semi .utonomous Bodies etc it is also issued in favor of individuals CD% 
does not earn any income or profit "ermissible currency is ":% Char#es are deducted as per 
S5C akat is not applicable on these instruments 8ndividuals 3irms &Sole "roprietor
"artnership) Companies &"ublic and "rivate Limited) !rust* Clubs* Societies and
.ssociations are eli#ible for business account openin#

Pro*&t" 6 Servie" o))ere*

(e7it Car*

Debit card means card which provide the facility to customer for debitin# the amount

 presently available in the account of that particular customer Debit Cards means .!> Card

Benazir $arai Car*

!his card is like credit card issued to farmers that can be used as credit card for farmers to

 purchase inputs etc for farmin# !his is like a revolvin# credit scheme of one year

Trator She!e

!his scheme is offered by Government of Sindh which provide subsidy to farmer for

 purchase of tractors which will support the farmers

1/
 

Agri&lt&ral Revolving Cre*it

!his is a three year revolvin# credit facility issued to farmers to enhance production and add

to the economy of "akistan

R&nning Finane

%unnin# finance is a one year financin# facility based on revolvin# credit system !his

facility is issued to businessmen of the country in a view to add to the economy of "akistan

Corporate Finane

Sindh Bank Limited is also involved in issuin# financin# facility to corporate sector of

"akistan Corporate finance is issued in form of direct financin# in the form of Loans and

indirect financin# in form of LG and LC

SMS Ban+ing

Sindh Bank Limited offers its customers S>S Bankin# service in which customer is able to

inEuire about balance transferrin# funds from one account to another inter bank transfer

 payment of utility bills easy load facility for mobile phones and mini statement in sin#le

command

I"la!i Finaning

8slamic 3inancin# will be introduced shortly

20
 

Chapter 8

Ativitie" Per)or!e*

0+0(201+ first day of internship was as ecited as should be because usually the internships

are thou#ht to be the first step towards your professional carrier 5peration mana#er started

with a detailed introduction of the staff bank history and current services and products

offered in this renowned financial or#aniation 8nitially the obective was to learn about the

day to day activities performed within the bank 8t was started with the customer service

officerAs duty !he phase included to deal with customers who come in the bank for cash

deposit and withdrawal !he detailed knowled#e about fund transfer applications deposit

slips and account openin# forms were #athered

 $et phase was to learn about the duties performed by the remittance officer  clearin#

department !he concepts of inward and outward clearin# were interestin# for learnin#

 purpose !wo weeks were spent to understand the concepts and to be able to do all the work 

reEuired in the clearin# department !hird phase was to learn about the products offered in

Sindh Bank Limited <ow customer are #uided to choose a bank account ;hat sort of 

documents is reEuiredI ;hat documents are reEuired for customerAs verificationI ;hat is

:=C*9DD document and how verses with the help of $.D%. office are prepared for the

customer 5ne week was spent here under the strict supervision of branch operations mana#er 

and branch mana#er

8nternees were asked to do marketin# and to brin# customers to bank which was the most

interestin# part of the internship $ot only the day to day operations of bankin# were learned

 but also how a person should behave professionally to survive in this bitter business world

Business is all about profitability and our maor #oal was to learn the way to attract customer 

and to earn profit throu#h which we can increase shareholder wealth

21
 

Learning ,Po"itive-

• <ow to behave professionally within an or#aniation

• Day to day operations of bank

• !echnicalities and difficulties or#aniations face in todayAs competitive business

environment

• <ow to mana#e risk

• !eam buildin# and cooperation

• Conflict resolution

• <ow to behave ethically

• 8dentified my own talent

• .pplied theoretical knowled#e in practical life

• Gained confidence and a mature perspective

• Gained eperience relevant to intended future career 

• 8dentifies my own area of interest

22
 

Learning ,negative-

• Conflicts that arise due to unprofessional behavior

• 5r#aniational politics played

• 5bstacles in the career development

• Biasness inside the or#aniation

• ;histle blowin# can make enemies

2+
 

Chapter 9

Finanial State!ent Anal."i"

•  $o chan#e in cash with treasury banks and rise in cash with other banks shows

increase in liEuidity of the bank

• Lendin# to financial institutions has increased which is positive si#n for the health of 

the bank and its profitability

• Decrease in investments shows that income in this sector will fall down

2-
 

• !here is increasin# trend in deposits and other accounts which shows the credibility of 

the bank

• Borrowin# is increasin# trend which is not a #ood si#n but there is a positive thin# in

this behalf usually banks borrow money at that time when they would have to #ive it

for earnin# more profit 8 think the Bank is doin# the same thin# for increasin# its

 profits

• 5ther liability has an increasin# trend not #ood because increase in liability decreases

the liEuidity position of the bank

• !he Bank is increasin# its reserves and 6n'appropriated profit in order to increase its

lendin# power which is #ood si#n

• 8nterest income earned shows decreasin# trend which is not a #ood si#n

• Brokera#e income is in increasin# trend which will increase profitability of the bank

• Capital #ains and other income of the bank is risin# which will add to the liEuidity of 

the bank

2
 

• !otal ependiture of the bank is risin# with increase in operatin# epense

administrative epense and interest epense ;hich can result in decrease in the

 profit

.s the bank is in #rowin# its branch network it will automatically increase its admin and

other epenses but overall bank is earnin# #ood profit

2(
 

Chapter :

STREN#T4S ;EAKNESSES OPPORT%NITIES T4REATS ,S;OT-

ANAL<SIS

S;OT

  8s the abbreviation of stren#ths weaknesses opportunities and threatsI Stren#th of the

or#aniation can be measured from the activities and resources that #ive it a competitive ed#e

over competitors ;eaknesses reflect areas where the or#aniation lacks better performance

threats are the environmental condition that can affect the performance of the or#aniation in

order to be more competitive

8n li#ht of the S;OT  analysis mana#ement also reevaluates its current mission and

obectives .re they realisticI Do they need modificationI .s we where we want to be ri#ht

nowI

Strength

!he stren#ths of Sindh Bank Limited are asH

• Sindh Bank Limited is the first provincial bank of "rovince of Sindh and because of 

its Euality mana#ement marketin# innovation in products and services is performin#

well in financial market

• <as established a #ood reputation in the bankin# market in such short span of time

•   Strict adherence with the bankin# procedures reEuirements SB"As prudential

re#ulation reEuirements and its S5"s

• Stron# and its attractive products especially is rate of return on deposits

• Better focus on customer services and customiation

• 3leibility with the chan#in# environment

2,
 

• 8nduction of the hi#hly Eualified professionals to chan#e overall set up

;ea+ne""e"

!he noted weaknesses of Sindh Bank Limited are asH

• Branch $etwork is less than other competin# banks

• Some of the staff members are not usually aware of products and services offered by

the bank

• Lake of trainin# for the staff for the new bankin# software used by the bank

• >ismana#ement of time is another bi# mistake

• "rocess of development is bit slow due to its conservative approach

• Slow improvement and acceptance of technolo#ical chan#es

• Less adoptability for new ideas floated by the staff

Opport&nitie"

• Greater potential and opportunities for Credit Division if Liberal "olicies bein#

adopted

• Can #rab more market share throu#h effective promotional and liberal policies

• 8nclusion of hi#hly Eualified professional can chan#e the whole scenario and position

of the bank if they have #iven the due liberty in performin# their duties

•  .doption of information technolo#y will improve the customer services

• >ore mobiliation of accumulated deposit is possible throu#h innovative financin# to

2
 

Threat"

• Chan#e in #overnment policies has affected the bankin# business Still banks have to

wait to #et permission of state bank

• !he Competition has become severe by the entrants of so many banks So to eist

one will have to prove himself in its services throu#h ecellent mana#ement and will

have to satisfy its shareholders 5therwise he will be out the market

• !he decrease purchasin# power of consumer in the current economic situation of the

country affectin# the business activity speed too much and the result is the low

investment from the investors in new proects can create problem for the bank 

 because it is workin# a lot in trade

• 8ntroduction of credit marketin# by local and forei#n banks is badly affectin# the

mobiliation of the bankAs deposits due to the non presence of such department in it

•  8ntroduction and adoption of information technolo#y as well as promotion of the

computer culture by the local as well as forei#n banks will definitely affect the

services and business of the >CB

PEST Anal."i"

Politial

• 9mployment practices are epected to chan#e

• 6nions .ssociations are bein# allowed to work effectively which can affect the

 performance of the company both positively or ne#atively

• "olitical interference re#ardin# policies is epected to increase as current #overnment

is in race of power #ain

• Due to lack of confidence on #overnment investor is reluctant so mobiliation offunds

is #oin# to decrease

2/
 

Eono!i

• 8nflation is very hi#h which will decrease the demand as purchasin# power is

decreasin#

• Staff cost is increasin# as basic wa#e rate has increased and inflation has

• Compelled to will compel to increase salaries

• 5peratin# costs are increasin# due to inflation

• 8nterest rate is increasin# so loan takin# has decreased

• 7alue of rupee is decreasin# which is pressuriin# the economy

Soial an* C&lt&ral

• Lack of eperts is in our country re#ardin# mana#ement hence innovative activities

are slow and conventional methods are adopted

• Cultural strain to savin#s is the reason due to which investment remains low

•  Declinin# work ethics is also our problem which is mainly due to poverty lack of 

trainin#

• 8nadeEuate .ccountability lack of #ood #overnance and lack of #ood infrastructure

helps creditor to cheat and heavy bad debts occur Same situation is hoped to prevail

• 8nadeEuate 9mpowerment is also a usual problem in our or#aniation as every person

want to #et more power hence there is less dele#ation of authority and decision

makin#

+0
 

Tehnial

•  $ow a dayAs computeried system is used by banks which are very effective But

Sindh Bank Limited will have to improve its computeried technolo#y

• Shorta#e of electricity is a bi# problem

•  9mployees of each or#aniation need 8! trainin# and or#aniation has this trend

Sindh Bank Limited will have to follow it

+1
 

CONCL%SION

Deep observation and thinkin# lead us to the conclusion that information technolo#y has

chan#ed every aspect of our lives !he 8! has totally transformed the attitude of humans the

 perception and the way of thinkin# has chan#ed 8! is allowin# banks to offer new products

operate more efficiently raise productivity epand #eo#raphically and complete #lobally .

more efficient productive bankin# industry provides services of #reater Euality and value to

satisfy and to increase its customers .s e'bankin# is the important department of banks 8ts

 purpose is to #ive more and more facilities and easiness to the customers

 $ow a day these e'services differentiate banks performance and mostly banks makes

competition on these services to satisfy their valued customers Banks that use

comprehensives information technolo#y &it) are able to meet the needs of the customers

effectively thereby enhancin# the loyal customer satisfaction

Similarly durin# this research it has been observed that if e'bankin# services are well

desi#ned than it never causes dissatisfaction of customers as in the case of Sindh Bank 

Limited 3rom this research it is clear that all the customers are satisfied with the e'bankin#

services of the bank and they would not like to switch to another bank 8 found si#nificant

support for the hypothesis that effective e'bankin# services are associated with customerAs

satisfaction !hus it is concluded that customer satisfaction can be said as backbone for the

success of e'bankin# department of banks

+2
 

RECOMMEN(ATIONS

!oday the main challen#e for Sindh Bank Limited is to satisfy its customers by providin#

efficient Euality service and survive in the market by capturin# its share 3ollowin# are some

recommendations that have been specifically #enerated with the help of the Euestionnaire

• !he bank should be committed to provide effective Euality services to customers

• !o ensure that the needs of the customers are fulfilled bank must continuously seek 

and act upon feedback received from its customers !his feedback must be stored out

on re#ular basis

• Bank mana#ement should be open to innovation and creativity !hey should build

research and development win# for further innovation and creativity

• Staff communication with their customers should be improved

• Bank should provide information to its customers at ri#ht time

• Bank should satisfy complaints of customersA immediately

• Bank should increase network of bankin#

• !here should be #reater promotional efforts on the part of Bank to create #reater 

awareness of bankin# and its implications in different aspects for bankAs own survival

• Bank should develop their electronic facilities to cater for the elderly and disabled

.!>s that read out the keys pressed would aid the si#ht impaired as well as lowerin#

the hei#ht of the .!> screens makin# the services available to people in wheel chairs

Re)erene"

• wwwsindhbankltdcom

++
 

• wwwwikipediacom

• wwwsbpor#pk 

• BankAs financial statements

+-