Compensation Management in A Knowledge-Based World (Tenth Edition) - 1

PARTI PARTI PART ill Brief Contents MACROECONOMIC COMPENSATION CONCEPTS — 1 ‘Chapter | Compensation ina Knowledge-Based Global Economy 3 ‘Chapter 2 The Reward System: Compensation and Noncompensation Dimensions 14 ‘Chapter 3. The World of Fay and Compensation 25 ‘Chapter 4 Organizational Structure: Strategic and Tactical Compensation Issues 47 ‘Chapter § Legislation and Compensation — 76 MICROECONOMIC COMPENSATION CONCEPTS 106 ‘Chapter 6 Job Analysis 108 ‘Chapter 7 Job Description 14 Chapter $ Job Evaluation — 171 ‘Chapter 9A Point-Factor Metbod of Job Livaluation 207 ‘Chapter 10 Surveying Market Pay and Compensation Practices 231 Chapter 11 Designing a Base Pay Structure 264 Chapter 12 Team-Based Pay ins Knowledge-Based World 294 MICRO- AND MACROECONOMIC COMPENSATION CONCEPTS 313 Chapter 13 Measuring and Paying for Performance 315 Chapter 14 Short-Term Incentives 346 Chapter 15 Long-Term Incentives and Wealth Building 374 Chapter 16 Executive and International Compensation 391 Chapter 17 Benefitsand Services 420 Chapter 18 Pay Delivery Administration 468 Action Words 502 Glossary of Terms 508 Internet Compensation Resources 527 Name Index 531 Subject Index 533 vilPART | Contents Preface xv MACROECONOMIC COMPENSATION CONCEPTS = 1 CHAPTER 1 Compens & Compensation and Organizational Strategy Integrating Knowledge and Skill Requirements, Organization Compensation, ‘nd Employes Income Lifestyle and Compensation 6 Pay and Saciai Class 6 Suinmary 13 Review Questions 13 1 a Knowledge-Based G pitalism and Knowledge in a Global Economy — 4 val Keonomy — 3. CHAPTER 2. The Renard System: Compensation and Nomcompensation Dimensions 14 The Reward System 15 Compensation System 15 (Compensation jimensions 1% Noncampensation System — 20, Summary 23 Review Questions 24 CHAPTER 3 ‘The World of Fay and Compensation — 25 ‘The Compensation Program 26 Rates af Pay 27 Jobsand Pay inthe United States 33 AWorld in Transition 37 Summary 38 Review Questions 38 Appendix Beonomic Theories 38 CHAPTER 4 Organizational Strict a Development of an Organization Employees—A Critical Resource 50 Division of Labor 51 ‘Creating an Organizational Hierarchy 52 Board af Directors 55 ixX Contents PART II Senior Management 56 Operating Managers GL SalesPersonnel 62 Professionals 64 Operative Employees 66 Pay Relationships: A Fairness Issue 71 Summary 75 Review Questions 75 CHAPTERS Legislation and Compensation 78 ‘The Legislative Provess 78 Woge and Hour Legislation 79 Employer Pension and Welfare (Benefits) Legislation ‘Tax Treatment Legislation 91 Antidiscrimination in Eniployment Legislation 96 Wage and Price Control Legislation 103 Legislation Affecting Public Employees 104 Summary 105 Review Questions 105 MICROECONOMIC COMPENSATION CONCEPTS 106 CHAPTER 6 Job Analysis 108 Preliminary Considerations 109 Planninga Job Analysis Program 110 Gaining Employee Acceptance and Cooperation 16 Collecting and Describing Job Bata 117 Reviewing and Revising Job Facts 129 Designing a Custom-Made Job Analysis Questionnsise 130 ‘Guidelines for Conducting a Jab Analysis Interview 132, ‘Other Job Analysis Methodologies 133. Summary 135 Review Questions 135 Appendix6A Other Job Analysis Methodologies 135 CHAPTER? Job Description 141 Broad, Generic Job (Class) Descriptions versus Narrow, Specific ob (Position) Deseriptions 142 AJob Contract 143 Flanning, Operations,and Control 143, Elements of the Job Description 145 ‘Other Kinds of Information Used in Describing Jobs 158 Other Ways of Describing Job Facts 161 Revising Job Descriptions 164 Using the Computer 165Contents Xi Summary 169 Review Questions 170 CHAPTER 8 Job Evaluation 171 Job Requirements and Pay 172 Job Evaluation Issues 173 ‘The Intraoccupational and Interoccupational Method of Job Classification 173 Whole Job Ranking 175 Position (Job) Classifieation—Predetermined Grading Approach ‘A Market Pricing Approach 178 ‘The Maturity Curve Method 180 ‘The Development and Use of Compensable Factors 181 ‘Weighting and Rating of Compensable Factors 190, Job Evaluation and Comparable Worth 194 Summary 197 Review Questions 197 Appendix 8A Paired-Comparison Procedures 198, ‘Appendix 8B Other Job Evaluation Methods — 200 Appendix 8C_ Using Multiple Regressioa Analysis in Questioanaire-Based Job Evaluation 204 CHAPTER 9 A Point-Factor Method of Job Evaluation 207 (Combining Point-Factor and Factor-Comparison Methods 208 Job Evaluation Committee 209 Using FES to Determine Job Worth 212 176 Summary 228 Review Questions 230 CHAPTER 10. Surveying Market Pay and Compensation Practices. 231 al Pay Survey Problems 232 Determining the Need fora Survey 235 Proparing for the Survey 238 Tdentifying Survey Methods 242 Designing the Survey 244 Performing a Statistical Analysis of the Data 255 Using Third-Party Surveys 258 Sources of Third-Party Data 259 Summary 262 Review Questions 263, CHAPTER 11 Designing Base Pay Structure 264 Pay Structure Architecture 265 Interlocking Multiple Pay Structures 285 ‘The Expanding or Fan-Type Pay Structure: An Optional Appraach 286 Architectural Design Hints 287 Pay Sectors and Levels of Education, Experience, and Training 290Spreadsheet Software 290) Summary 291 Review Questions 291 ‘Appendix 1A. ‘The Least-Squares Method for Determining Line of Best Fit (Trend Line) 292 CHAPTER 12. Team-Based Payin a Knowledge-Based World 294 is of Teams 295 Use of Skill, Knowledge-,and Competency-Hased Pay 299 Summary 311 Review Questions 312 References 312 PARTII| MICRO: AND MACROECONOMIC COMPENSATION CONCEPTS 315 CHAPTER 13. Measuringand Paying for Performance 315 Pay for Performance in a Knowledge-Oriented, Service-Sector Economy 316 Application of Motivation Theories 317 Merit Pay 324 Performance Appraisal: Issues and Oppartunitics 325 Performance Appraisal: A Cost-Bilee Designing a Job Content-Based Performance Appraisal Program 333 Other Critical Performance Appraissl-Related Issues 338 Summary $42 Review Questions 2 ‘Appendix 13. Ronkingand Rating Instruments and Formats 342 Appendix 3B Validity and Reliability 344 CHAPTER 14 Short-Term Incentives 346 Premiums and Differentials 347 Pay for Units Produced 350 Individual-Based Bonuses and Awards 351 ‘Aggregating Employees for Incentive Opportunities 356 Organization-Wide Short-Term Incentives 358 ness Analysis, 331 Summary 367 Review Questions 367 Appendix 144 Setting Standards and Designing Incentives for anfndustrial Economy 368 Appendix 148 Two Other Kinds of Gainsharing Plans 371 CHAPTER 15 Long-Term Incentives and Wealth Building 374 ‘Wealth and Work in the United States 375 ‘Tax Legislation 395 ‘Designing a Long-Term Incentive and Deferred Compensation Plan 377Contents xiil Qualified Deferred Compensation Arrangements 379 Summary 389 Review Questions 390 CHAPTER 16 Exe Executive Compensation 392 Capital Accumulation 398 Maximizing Executive Compensation Opportunities 401 International Compensation 404 Summary 407 Review Questions 408 Appendix 16A. Tox Legislation-Relaied Terms 408 Appendix 16B Stock and Stock Equivalent Acquisition Plans 412 Appendix 16C Special Corporate Insurance Programs 418 CHAPTER 17 Benefils und Services 420 Benefits Administration 422 Employee Benefits 427 Employee Services 448 Funding Benefits Through VEBA 457 Costing Benefits 458 Flexible Compensation/Benefits Plan (Cafeteria Plans) 459 Summary 467 Review Questioas 467 ‘CHAPTER 18 Pay Delivery Administration 468, Tying It AllTogether 469 ‘The Budget Process 470 Administration-of Pay 472 Quality of Work Life and Pay Administration 489 Other Compensation Administration Issues 491 Due Process 497 Summary 501 Review Questions 501 Action Words $02 Glossary of Terms = 508 Internet Compensation Resources 527 e and International Compensation — 391 Name Index S31 ‘Subject index 535| Preface Jury and the first years of the twenty-first century wit- essed monumental changes al,and economiesystems throughaut the world This book takes a pragmatic look at one of the most controversial and critical issues facing all kinds of organizations in all kinds of political systems—that is, how to compensate employees for services rendered. The advances in electronic-based high technology in the 1990s provided a strong impe- tus for rapid growth in the profitability and value of many U.S, businesses. Employment and employee compensation renelted an all-time high. With these economic changes, many experts in human resources and compensation began promoting changesin the concepts and technologies used in the compensation world. Job analysis, job descriptions, and job evaluation were scorned as bureaucratic, old-fashioned, and obsolete. Words and terms such as competencies, person-baxed pay, new pa, tournament theory, 360-degree review, and contingent worker became major additions to HR/compensation vocabulary. Tn the boom decade of the 1990s, labor costs spiraled out of control, and hiring excesses became common. These practices provided a foundation for the business slump of 2001 when the economies of the United States and the rest of the world began to suffer a severe decline. The boom economy of the 1990s became the bust economy of 2001, and the disaster of September 11, 2001, further accelerated the recession. Elimination of jobs, outsourcing, cuts in salarics, shortened workweeks, and reduction in if not climination of bonuses became part of the world of wark. This edition of Compensation Management will take an in-depth look at, among other topics, the new compensation concepts as well as the effect of the decline in the economy on the world of compensation. Designing and administering a compensation system that rewards employees fairly while stimulating them to pravide goods and services that satisfy customer demands and permitting the organization to operate. profitably is the focus of this book. Above all, this book examines the basics of compensation and now, after the tragedy of September 11, 2001, getting back to basics might prove critical to survival. This book recognizes the important rolé played by compensation in modern organizations. Although the book concentrates on how organizations design and administer their base pay programs for most employees, it also reviews and discusses in lesser detail what organizations are doing today to expand their base pay opportunities with incentive awards resulting from various productivity or perfar- manee measures and the complex and ever-expanding arca of benefits. Since the mid-1960s, the subject of compensation has received increased stature and recognition by all kinds and sizes of organizations. It is not unusual for even medium-sized organizations to have a director of compensation and a director of benefits. Although this book includes information about pay, incentive awards, and benefits within the field of eom- pensation, many organizations will separate pay and benefits physically beeause of the different knowledge and skills required ta manage both areas properly. In addition to focusing ‘on the technologies related to the establishment of base pay programs, this book discusses and describes all the parts of a compensation system. Compensation is recog broad, complex system in which organizational revenues for labor costs can be dist many ways. The compensation professional must be able to integrate organizational mission and policy with employee compensation demands in a manner that leads to improved orga+ nizational productivity and employee performance. of oe at must be recognized is that employee compensation may be as small a5 10 percent onganizational expenditures, or it might consume more than BO percent of expenditures.xvi Preface Whatever the percentage. no other major expenditure component has a greater influence on organizational profitability than employes compensation, This is true even for nonprofit and public-sector organizations that do not have a profit motive. These organizations must pro vide a wide variety of goods and services.and the quality and quantity of goods and serviees provided relate dircetly to their compensation programs This book is separated into three parts: Part | provides a macro or big-picture review of compensation management and the reward system of an organization. It analyzes some of the major factors that influence com pensation opportunities Part I] contains the nuts and bolts, or microanalysis, of compensation in organizations Ut includes a step-by-step discussion of the processes involved in establishing the base pay pragram of an organization. This part informs the reader how job requirements are identified, defined, and valued, It then describes how to recagnize marketplace forces and how these various processes are integrated into a pay system, Part IH] combines.a macro- and microanalysis by explaining haw a base pay program is expanded into a total compensation sysiem that includes various short-and long-lerm incentives It discusses the ever-increasing importance of benefits programs that not only protect ‘employees and their dependents but provide a wide variety of lifestyle enhancement opportunities that add enjoyment and pleasure to the lives of workers and their families. It discusses how the compensation components made available to each employee are based on such criteria as membership in the organization, tenure, or seniority with the organization, responsibilities related to the jobs: quality of job performance and the results achieved: and averall organizational suscess and profitability. This part also includes an in-depth look at the short- and long-term pay and incentives offered to executives and the special compensation programs developed for employees in forcign locations (Compensation Management ina Knowledge-Based World “A Mero View Chapter Chapter ‘Chapter 1. Compensation in a 6. Job Analysis 13. Measuring and ying Knowledge-Based Globat 7, dob Description for Performs Economy 8. Job Evaluation 14, Short-Term ocem iver 2 The Remand Systeme: 9. APoint-Factor Methad 1S. Long-Term Incentives ‘Compensation and ‘of Job Evaluation ‘and Wealth Build Noncompensation "i 10. Surveying Market Pay 16. Exe ‘Dimensions 1d: Compensation nier 3. The World af Pay ane F Compensation Compensation 41. Designing a BasePay 17, Benefits and Services i Copekenacea Boss Structure 18, Pay Delivery Conus tase 12, Team-Based Pay ina Administration Knowledge-Based 5. Legislation and World Compensation SUPPLEMENT PACKAGE ‘The supplements to accompany Compensation Management have been thoroughly revised for the tenth edition, Available through Prentice Hall are an Instructor's Manual with Teat Bank and « Windows-based Exercise Book with Interactive Software. The Instructor's Manval includes solutions to assignments, an overview of each chapter within the text, and objective questions for examination purpases. The Exercise Book contains experiential exercises, which provide the student with the opportunity to use knowledge gained from ‘Compensation Management to solve real-world problems.Preface xvii ACKNOWLEDGMENTS: I deeply appreciate the ideas and effaris of the many people who have contrituted to the concepts developed in the ten editions of this book. T especially want to thank Ron Adler. Jon Chandler, Matthew Doster, Dean Grant, Jim Gray, Gene Hamilton, Ron McCage, ‘Theresa Mees, John Menefee, Peggy Metz, Gordon Morse, Rita Mulderig, Pat Nielsen, Waino Suojanen, Dave Thomsen, and Dave Wessinger. Richard I. HendersonPART MACROECONOMIC COMPENSATION CONCEPTS CHAPTER 1 ‘Campensation in a Knowledge-Based Global Economy CHAPTER 2 The Reward System CHAPTER & The World of Pay and Compensation CHAPTER 4 Organizational Structure CHAPTER & Legislation and Compensation twentieth century and into the twenty-first century has placed greater stress on organizations regarding their ability to compete and be profitable need to be compelitive is srtical to all organizations—profit and nonprofit, ps owned, or government operated. To be suecesstul, arganizations must provide high- quality goods and services to their clients in a cost-effective manner.A major cost for all organizations in providing needed goods and services is their labor costs. This bbook discusses the design and administration of the Labor cast function of orguniza~ tons ofall kinds and sizes. Part I includes a number of discussions concerning organizational strate Each chapter of the book discusses a particular compancat of a totat compensation program. The beginning of each chapler contains a brie! discussion of a compensation strategy that relates ta the content of that chapter. For a particular organiza~ ‘thon, the compensation strategy(ies} might have to be more specific ia supporting itsstrategie plans. ‘Chopters | through $ provide the reader with a maeroview of the reward system of an organization, assisting the reader in understanding and recognizing the oppor- ‘unities available fo organizations to attract and retain competent workers through Te rise in importance of global markets over the last two decades of the 102. PARTI. Macroeconomic Compensation Concepts ‘their compensation systems Organizations accomplish this goal by offering employ- ‘ees something they want and need. The rewards provided by employers vary by kind and amount and are combined in widely different packages, but these different pack ages must have ane common purpose—to direct employee behavior toward the accomplishment of organizational objectives and goals ‘Chapter I focuses on the importance of money in a capitalistic-democratic soci- ‘ty, Particular attention centers on differences in lifestyle opportunities for ‘bers within a seven-elass social structure. Chapter 2 introduces the reader to the compensation and noncompensation dimensions of the reward system of an organization. Chapters 3 and 4 provide current and useful pay data on the earnings of employees by various characteristics, including () kind of job, (2) geographic lacation of job, (3) industry of employer, (4) competi- tion facing employer, (5) degree of unionization, (6) government legislation regarding compensation, and (7) ather major demographic criteria. Chapier 5 focuses on the requirements placed on a reward system by legislation. In some manner, every component of the compensation system is influenced directly by legislative mandates. After completing the first five chapters, the reader should haye developed a conceptual model of compensation system design and should be ready for a microview of haw to design and implement the major basic subsystems that provide the foundation for 2 compensation system, mem- oaCHAPTER COMPENSATION IN A KNOWLEDGE-BASED GLOBAL ECONOMY Learning Objectives In this chapter you will learn about: The importance of « rapidly growing global economy. Wi The relationship between labor casts nd organizational competitiveness and profitability Mi The contribution of organizational compensation to the lifestyle opportunities of employees and their families. WE Income levels that determine sacial-slass structure for inhabitants of the United States, Wi The relationship among levels of education, Koowledge and sills, and work-related COMPENSATION STRATEGY ‘Develop 9 compensation program that recognizes the lifestyle and standaed of living ‘of all emplayees. moved tovrard a world econamy. In the past 25 years, however, this move toward a more complex and competitive world has accelerated at-a rapid pace. Today and into the future, the focus an market forces and international resource allocation will expand. Although a global economy focuses on such macroeconomic factors as inflation, gross domestic product, monetary policies, rade tariffs,and international resouree alloeation, one microeconomic factor has been and will continuc 10 be of critical importance within a global economy. That factor is labor costs Labor cost issues affect the efficiency and even the survival of public and private= sector organizations. Long before the advent of a global economy concept, govern- meals in some manner developed various approaches nnd efforts to redistribute income (0 the poorer members of their society. It has been recognized that if some. {kind of subsistence level of income or necessary gaods und serviees is not provided to. the poor, a belligerent society develops with constant warfare between the “haves” and the “have-nots.” One major method of providing for the poor promoted some E= since the end of World Wat If, social, palitical, and economic systems have R4 PARTI. atacroeconomic Compensation Concepts CAPITALISM AND kind of welfare payments in the form of money, (ood, housing, health care services, and even clothing, Another method was for gavernment agencies —Civil Service—to provide jobs and job-related paychecks In many countries, all kinds of nongovern- ment service and goods.produeing organizations were stimulated ta hire as many ‘workers a3 possible. A major problem with these hiring practices was that many job- holders made little of no constructive contributions te the output of the hiring orga+ nization, Not only did these practices result in drastically overstaffed organizations, but the overall performance of these organizations was poor and inefficient Providing jobs and paychecks to unneeded, nonproductive workers not only leads to overstaffing but most often results in inefficient operations and promotes eronyism and corruption. ‘To survive in a complex, competitive global economy, all organizations, private ‘and public, must be able to focus on the effective and efficient delivery of the products they are designed ta offer. A key factor in promoting effective delivery of essen- tial goods and services is the provision of a performance-based remuneration system for all workers. Compensasion Managerrent provides a step-by-step approach for “designing a remuneration sysicm that recognizes job requirements; employee-related ‘knowledge and skills; and perfarmance-related incentives that link individual, team, ‘work unit, and organization performance. Total remuneration also ineludes a host of benefits that protect and expand the lifestyle and health of workers and their families. ‘The total of these contributions by the organization represents its labor costs, On the one hand, these costs should contribute ta improved employee performance and, on the other hand, expanded productivity so that an organization ean be competitive and Profitable in providing its goods and services within a global economy. KNOWLEDGE IN A GLOBAL ECONOMY, Ibis not often that world events hare a major influence on organizational support opcra- tions. With the fall of the Soviet empire and a worldwide decline in communism, however, interest in capitalism has risen to an all-time high. The political-social-economic battle between capitalism oa oné side anid vommunism-socialism on the other side has focused renewed worldwide attention on jobs, employee income fram job-related efforts, organizational profitability, ability to compete in global markets, and income distribution in the United States and throughout the world. To gain appreciation af the influence of these worldwide events on the role of compensation professionals and managers, itis helpful tostart with a brief explanation of capitalism ‘and the dynamics that support it as a visble economic solution to global problems. A critical factor underlying capitalism as an economic theory is that profit is OK; it is neither wicked nor unacceptable to make money. For capitalism to succeed, however, a strong, direct, and suppartive relationship must exist between Work and the monetary rewards available through work. Today, more than ever before, there is recognition all over the world that ifan organization is ta succeed, it must have a motivated workforce that receives joy from working and is dedicated to successful operations. In a capitalistic world, employees must respect money and the challenges of their work to gain satisfaction from work performed. The move of capitalism into a knowledge-based world centers attention on an enlight- ened socicly. The imporlanee of knowledge demands a predisposition toward continuous self-improvement. Te be successful in a knowledge-based eapitalistie world, a passion for learning must exist that includes a recognition of the nced for education, A major problem facing the United States and its leadership role in a capitalistic: democratie world is an increasing and unacceptable difference between the income of thé Jower-paid and the higher-paid members of the workfarce. The growing disparity of ineome between the lower-income and the higher-income members of society relates directly ta the increasing influence of higher levels of knowledge and skills in pay determination, Those members of gocicty who do not have an adequate or acceptable level of education are going to find themselves in an unen viable position regarding current and future income opportw- nities. The pay and compensation for those with acceptable levels of knowledge and skills bBCHAPTER 1 Comporsorion ina Knowledge-Based Gloteal Ecowomy 5 wl ie, wrens. those with einen levels of reg income opportunities stagnate, or even decline. eee east bsfore he compensation professional must be able to support all at s that will make the organization more successful. In the past decade, widespread activi- have reduced the size of the workfores — downsizing oF reduction in force (RIF); the ination of entire levels of management structure, called reengineering; and the outsourcing of work ta lower Iahar-cost countries throughout the weeld. These efforts have been successtul in decreasing organizational costs and increasing profitability. For some employees it has meant inereased workloads with minimal to no change in pay. For others, it thas meant the loss of wellepaying jobs. From the beginning of thse organiza ional redesign efforts.compensation professionals have been called upon to identify (1) jobs in which worker efforts can be combined, (2) unneeded jabs, (3) possibly jobs in which ifeampetent, obsolete, or unneeded employees are being hidden, and (4) jobs that ean be outsourced. In addition, hese same compensation professionals are heing asked (o redesign compensation and reward programs ta improve employee morale and motivation white keeping labor costs within specified limits. "To asset their organizations in competing while functioning within these often-conflicting, requirements, compensation professionals have ltd to inerease their knowledge and skills dra- ‘matically, Because of these advances in knowledge and skill, the importance of the ¢ompen- sation profession has risen in the managerial-professional world. xd knowledge and skills will see their COMPENSATION AND ORGANIZATIONAL STRATEGY. “fodevelop a competitive advantage in a global economy, the compensation program of the ‘SaARAeREIEE Eero ly to carricriane actions of the organization. The individuals oocupying the cxccutive positions of the organization are respunsible for establishing and developing the stcategy of the organization. The overall strategic plans inform all ‘of the organization's membere of the direction the organization wishes to take. Management and organizational specialists review these strategie plans and take the actions necessary ‘within thir domain to ensure accomplishment of the plans. For the human resaurceslcompensation specialist, the assignment to ensure accomplish ment of organizational strategy hegins with determining (1) the work that must be performed by some wark unit or individual, (2) the kinds and levels of knowledge and skitl required, (3) the quality of people needed ta promote organizational success, and (4) the rewards the organization can offer to ils members that promote a work culture that ensures accomplishment af organizational strateey ‘A human resources/compensation strategy that fulfills the preceding four requirements ‘ill provide a competitive advantage to the organization. Of equal importance, these efforts assiet in developing an organizational structure that promotes effective use of all available resourees. INTEGRATING KNOWLEDGE AND SKILL REQUIREMENTS, ORGANIZATION COMPENSATION, AND EMPLOYEE INCOME ‘To be successful in a knowledge-based world, each organization must make full use of available technologies. The efficient and effective use of these technologies requires a workforce that has the needed knowledge and skills, Recognizing that available technologies are constantly changing and expanding, the masters of these technologies also must have constantly expanding levels of knowledge and skills The ability of the individual ta interact with ever changing technologies places boundaries on work assignments. The issues of work boundaries and work-required knowledge and skills are a major part of the discussions in this book ogarding the setting of base pay and the design of compensation systems. ‘The major point presented in this chapter of Compensation Managenrent is that work does pay off, However, to be suecessful, the worker must be willing to accept challenges—to solve problems. In solving problems, job opportunities expand, which lends to the need to 46 PARTI Maeroeconomic Compensation Concepts inty, a focus on correctness ke risks and accept challenges. In these situations of uncerta eine ant nimace the change nnd cost oF improper action. Change is inevitable in the knowledge-based world, Living and successful adaplation to change require the continuans expansion of knowledge and skills ‘Although organizations are senrehing constantly far ways to keep labor costs within acceptable limits, they must recognize that employee satisfaction relates directly to income abtained from work performed and the lifestyle opportunities made available 10 the work. ‘er8 and their families from this work-carned income. Ta gain an appreciation af the relation. ship between work-provided pay and employee work satisfaction, it is helpful to gain sn ‘understanding of social class, class lifestyle, and income in the United States. LIFESTYLE AND COMPENSATION For at least the past 0 years, behavioral scientists and economists have discussed at length the two critical forces of pay—the absolute and the relative. As the United States moves further into the twenty-first century, ils future survival, let alone growth, focuses on these twin factors of pay. - Gone are the days when anyane would, or could, think that money-pay is NOT a moti vator. It exerts a powerful influence on human behavior. As the famous English poet John. Milton said more than 300 years ago, “Money brings honor, friends, conquests, and riches.” ‘As wilh any farce that is available to one individual to direet or redirect the behavior of other individuals, money and its workplace counterpart, pay, must be used with skill and integrity if they are to accomplish their mission of directing behavior in a positive manner. To belter understand haw to direct or influence buman behavior with money, itis critical to recognize the relationship between lifestyle and social class. The first step in understanding social class is to define it. A social class consists of a graup of people af roughly equivalent status in an unequal society. Various criteria are normally used to measure status to differen- tiate social classes. These criteria are income, property, occupation, and education. Typically, society is divided into three elasses—upper, middle, and lower. PAY AND SOCIAL CLASS From the dawn of civilization, humanity has been divided into at least vo social classes — the haves and the have-nots. As families merged into tribes and tribes into governments, & small insignificant social class emerged between the haves and the have-nois. Members of this middle group were government and religious administrators, military officers, artists, entertainers, traders, and merchants. During the past $00 years, as democratic practices began to emerge, this middle social group moved from a minority to a majority in a sm. number of industrialized nations and became the driving foree to spread democratic concepts throughout the world. _Almast from its start, the United States has flourished within a demoeratie, middle-el environment. Today; with the continued prosperity, let alone survival, of the nation in pesil, it is important to recognize the relationship among pay, earnings and income, and social struc+ ture within the country. ° Social Structure and Income For hundreds of years, thase involved in the identification of social clnsses have used a vari- ty of criteria for determining who should be ina particular social class. Today, in capitalistic~ democratic America, one eriterion can be used to determine the class of an individual or rae ait and that is income. Most adults in the United States must depend on their job lated pay or earnings for their income. The typical upper-, middle-, and lower-class divisions fan be Separated further into seven subsets Each of these subsets defines a significantly di fer indar sana randard of living based on family income.’The three classes, seven subset classes and mnnual famnily income intervals are shown in Figure |-1, bCHAPTER 1 Compensation in a Knowledge-Based Global Economy 7 Class Family of Four Annual tacome® Percentage of US. Population UPPER “Ultrareh ‘Over $1,000,000 Les than 0S 0f 1 Wealthy $250,000 to $1,000,000 Less than 2 Upper Middle $100,000 to $250,000 A MIDDLE Middie Middle $360,000 $100,000 3B Lower Middle 355,000 ro $60,000 a LOWER ‘Working Poor $319,000 we $35:000 uv Poverty wo $19:000 1B ‘boa 6 percent o he working ape population ae employed The bor fore dois 5 pean oa men 60 person ofall women. nd 56 percent of al teenagers Thete numbers mean thatthe average amily hn at beast two members Although these annual family income intervals are somewhat arbitrary, a review of a wide -varioty af readily available cconomic data provides a sound basis for these interval values. Like any data used for making rather sweeping generalizations —for example, placing 284.8 million inhabitants of the United States into seven social classes (see Figure 1-1)—they are approxi- mate, especially for middle and upper classes in which the income amounts could vary by plus cor minus 15 to plus or minus 20 percent based on geographic location of the family. The plus amounis would recognize significantly higher housing costs and state and local government taxes for urban and suburban dwellezs in such high-cost-of-living cities as New York, Sam Francisca, Los Angeles, and Boston, whereas minus amouats Would relate to inhabitants im much of rural America, where living costs and taxes are far lower than those for city dwellers Establishing Class Family Income Limits The actual dollar valucs presented in Figure 1-1 were established from the tap down and from the bottom up. Poverty-level income statistics generated annually by the US Department of Health and Human Services ta determine eligibility for food stamps and other government welfare programs are used Lo establish the dollar level for the poverty class, Early each yeur, this federal government agency establishes paverty-level income for single persons, two-member families, and so on. Poverly levels of income for the 48 contigu- us states and the District of Columbia in 2003 are shown in the following table. ily Size Income Perentage of 4-Person Family 4 persons 18,550 100.0 3 persons 15,670 8a 2 persons 12490 65.3, Single person 9310 494, Sousee: Federal Regisiry. Vol.69, Na 40 (Febroary 13,2004), ‘The $18,850 family income statistic provides a useful dollar income value for separating the poverty class from the working poor. Another useful statistic comes from the Internal Revenue Service with its earned income tax credit, Working families making less than $34,602 in 2003 and having al least two children under 18 living at home were eligible for a maximum credit of $4,204. (No distinc- tion is made between one-parent and two-parent families.) ‘An assumption made regarding the working poor is that at least two members of the family work. Today, one member working full time at minimum wage ($5.15) would earn $10,712, and the other, half-time at minimum wage, would earn $5,356 far a tatal of $16,068 — approaching the bottom dollar income limit of the working poor, This family still, ‘would be eligible for a variety of government subsidies, including food stamps, housing subsidies, and federal income tax rebates lo8B PARTI Macroeconomic Compensation Concepts valuable statisties are available for establishing the limits of the lower- ace es poor ~approximatcly $35,000, The National Association of Realtors ident ied the wo FFamincome af first-time home buyers in 2004 as $30,980. A starter home tm 2004 was reed at $145,200. A fitst-lime home buyer would have t@ have an income of approxi- Prnrely $51,100 to qualify fora loan of $130,680 with a 10 percent down payment of $14.520, The mediat-priced home inthe first quartet of 2004 was $170,800 and requized a qualifying income of approximately $47,136, The median farnily income of all home buyers for 2008 eee $54:517.' The ability to qualify for a home mortgage is one of the flrst badges of entry © midale elass The transition income from lower-middle to middle-middle class is a gray zone, but somewhere at around $55,000 a family of four begins to truly enjoy the Eruits and ‘opportunities available to the middle class. | Federal income tax legislation begins to be useful in establishing the limits between, middie-middle and upper-middle elass. Various pieces of tax legislation identify who must de considered the highest-paid 5 percent of an organization. For organizations to qualify their benefit programs, including retirement options, they must meet certain nondiserimi- nation requirements. Over the years, the federal goverament has attempted to democratize, if not socialize, employer-pravided benefits. It has developed some stringent nondiscrimi- nation rules regarding the kinds and amounts of benefits at employer can provide to ‘ensure that its plan is “qualified” from the view of the IRS. (Qualified in this sense means that the employer and employee receive certain income tax benefits.) ‘As an individual moves from the densely inhabited ranks of middle-middle class to the more sparsely inhabited ranks of upper-middle class, the lowest figure provided in TRS pay discrimination regulations uses annual earnings of $45,000 and $50,000 (indexed anaually tbased on the increase in the Consumer Price Index). Here, a two-wage-carning family would be in the realm of at least middle-middle class "The $250,000 cutoff between upper-middle class and the wealthy class can again use IRS satistics to identify who truly are the highly compensated. In 1993, the highly compensated statistic was $235,840. By 1996, this figure had been reduced to $150,000. A review of the pay of senior executives and tap professionals also pravides an insight ta the $250,000 bottom limit to the upper class and the $100,000 threshold to the upper-middle class, The cutoff between the wealthy and the ultrarieh is probably the most arbitrary of all the class incorne interval values. The annusl million dollar earnings appear to continue to attract the attention of all kinds of publications, including National Enquirer, AFL-CIO News, the Wall Street Journal, the New York Times, other major city newspapers, and business magazines such as Fortune, Farbes, and Business Week. Stories of the rich and famous fascinate many readers. The rich and famous in the United States include a select group of top corporate exceutives, athletes, entertainers, artists, and professionals. ‘The various breaks between the scven social classes arc the results of analysis of pay for different kinds of work and lifestyle opportunities available through different levels of income. The percentage of members of American society in each social class, again, are approximations using widely available data from the U.S. Bureau of the Census and other ‘reports that identify percentages of the population and income data for various purposes. Using IRS data, the Tax Foundation of Washington, D.C., found that by 2001, the top 5 percent of all taxpayers had an adjusted gross income (AGI) above $127,904, the top 1 percent of taxpayers had an AGI above $92,754, whereas the top 25 percent of all taxpay- rs had an AGI of at least $56,085. It must be recognized that the income levels of a family of four as presented in Figure 1-1 are grass income dollars before taking any kind of income ‘ax-related deductions, However, a comparison of the Tax Foundation eutoff-dollar incomes supports this madel? ae Census Buretu compiles income data by quintiles (20th percentiles). This pro- Hus a Pasrir in telating Census Bureau data to the seven-class social structure presented ver, even with this difference, the Census Bureau data do provide some interesting {atonal Association of Realtors Washi {Raton Astsition of Reto, Washiogion. DIC — data a of May 2008, Summary of Federal individ! come hx Dats 0, Tar Bits Ts Povndation, Waxhngion, DA 20, VVCHAPTER! Compemation na Knowtege-Based Global Economy 9 ple, in 1997, the median family income for a family of four was dille of lower-middlle class), The census “low” income category (bot- for families with an ineome below $18,576 (middle of working-poor te on Taxation and Economic Policy, the Citizens fot Tox Justice claimed that in 2001, he average family income for the lowest 20 percent was 39,300, and for the second 20 percent, $20,600, The “high” income category (top 20th percentile} was for familios with an average income of $170,000."The top | percent had an aver- ‘age income of $1,117,000. This 2001 report noted that changes in income distribution from 1992 t0 1999 were marked by an inercase in overall inequality.’ Ever-increasing inequality in income distributien among social classes continues to be a major social and political issue in the United States, comparisons. Far exa $44,508 (toward the mic tom 20th percentile) was class). Using data coleulated by the Inst Lifestyle and Social Class in the United States ‘To appreciate the importance of employer-provided pay, it is necessary to have an understanding of the lifestyle und standard of living dictated by pay, earnings, and income. A 1989 analysis of a survey of 2.387 men and women age 18 or alder nated that stress decreases with tage and income. The study found that the lawer the income is, the higher the stress level is. People who seemed to be best off had ineomes between $45,000 and $50,000. If this study the income a decade later should be between $55,000 and $60,000. continues to he vs The Poverty Class Those who, unfortunately, are members of the lowest-ineome group in the United States are not enjoying the “good life” available to the majority. Most of the people in this income ‘group do not have fulltime jobs. A large number of the individuals are illiterate and are ‘school dropouts, Housing is # critical problem for this geoup. It is not unustal for farnilies in group who have housing to spend trom 25 to 50 percent of their income om rent and utilities. Many households are headed by single parents, mostly females. Many of the females are or were teenage mothers, with their only income derived fram some welfare program such as Aid to Families with Dependent Children, A 1989 analysis by the US. Bureau of the Census indicated that among all American children, 24 percen! livedin single~ parent homes. Research by the National Center for Mealth Statistics indicates that children living in nontraditional families have substantially greater health and emotional problems than those living with both natural parents, Within this segment of the population are the truly impoverished — economically, socially, and intellectually. Here reside many of the hard-core poor. Many of the underclass live in urban ghettos where crime and drug selling are eom- ‘mon, everyday life activities, and drug addiction is rampant. In fact, a major underground economy revolves around some kind of criminal activity such as robbery, stealing, and selling drugs A 1990 study of drug dealers in Washington, D.C., revealed that the typical drug dealer is between 18 and 40 years old and nets $29,000 a year tax free, Earnings from legiti- mate, lax-paying jabs for these individuals average $7 per hour, whereas “moonlighting” drug deals earns them an average of $30.an hour. ‘The Working Poor ‘One feeble and fragile step away from complete destitution are the working poor. Many of these individuals hold part- and full-time jobs that pay a wage equal or clase to the government-cslablished minimum wage. Many of these individuals supplement their income with food stamps. They frequently live in government-subsidized, low-income housing and rely on government-assisted medical services. Few individuals in this group hhaye any kind of estates, and major possessions are a well-uscd automobile or truck, some furniture, and clothing. & major life-improvement goal for those in this group is to move into 7 faarermiddle elass, which is made possible principally through a better job that pays at least per hour over minimu ei m than iin wage hee matunga fami Pn and He SS ONE Hose Robert C Melatyre, Desir, Citizens for Tax Justice personal comm nic May 10,1999, and March 12,2002 1B10 PARTI Macroeconomic Compensasion Concepss Lower-Middle Class Lower-middle elass families do not have the luxury of wasting their money. When lower middie class individuals spend their enrnings on frivolous pastimes, they are only one short step away from returning to a lower-income elass, A family of four earning from $35,000 to 360,000a year can afford to buy theic own hausc and have their two cars (purchased used), ur they are usually deeply in debt, Their mortgage payments and utility bills could con: sume as much as 40 percent of their ineome. They have little to no savings, and any kind of financial problem can be disastrous, A major financial problem is job loss Without the earn. ings coming from one of thé jobs, a lwo-wage-earner, four-member family ean become destitute quickly. Even with the extra carnings of the second wage earner, the Bureau of Labor Statistics notes that child care and other work-related expenses consume 20 to 30 percent of the extra income, In 1992, the U.S, Congress expanded federal grants to USS, students who needed money for a college education, The family income limit was raised from $30,000 to $42,000 (an income level that would include mast fowersmiddle class families). Middle-Middle Class When people talk about middle class in the United States, they are usually referring to those: in this group, Once family income exceeds $55,000 to $60,000, the payment of monthly bills does not require extensive manipulation of the family’s financial resources, House mortgage payments and utility bills will consume about 14 percent of their family income. The median price of a house in the United States in 2004 was $170,800. For those in the middle-middle class, making a 10 percent down payment and carrying a monthly principal and interest pay ment are not hardships. ‘Al midelle-midaile class, Little reserve fuel for rainy cays begins to develop. Individuals in this class can begin purchasing extras that make life so enjoyable. A new car every 4 0° 5 years is possible and no longer a dream. A 1- ar 2-week vacation for the entize family is something to look forward to, Money to pay for some fashionable clothes is available with- ‘out cutting back on some other essentials. At middle+middle class, children can expect to go to college without being a top-of-the-line athlete, in the top 5 percent of the achievement test scores, or a straight-A student. However, even when entering the desired grounds of middle-middle class, job-based income is critical. If anything happens to eliminate the income of the major wage earner ar even one af the wage earners, lifestyle can revert to lower-middle class or even a lower-income class, In middle-middle class as well as within those classes that are lower on the income ladder, a drug habit can quickly make a family destitute or involve members in critninal activities. When this situation arises, chances of jail sentences, injury, and homelessness increase significantly. Upper Middle Class Some feel that families of four with annual incomes in excess of $100,000 per year arc ‘wealthy. It is easy to see why someone living in a low-income housing unit would fee! this way. Those having an annual income in excess of $100,040 can afford the comfortable home in the suburbs, which in the United States has a median price of $176,000, or a house in a well-kept, sccure section of the city. Financial investments become of signifieant concern to these members of society. Ski trips, beach vacations in the tropics, and tours to Europe become part of the lifestyle. Upper-middle-class parents no longer worry about finding affordable day care for their preschool children; rather, they worry about the qualifications of their prospective nannies and how to retain them after they have been hired. Options develop regarding elementary and secondary education. Public schools are no longer the sole option, Expensive private schools are a possibility. House furnishingsand clothing begin to have the feel of Juxury. ‘The good life of the upper-middle class is mi nin Although job security is not an absolute requirement, because individuals hol kinds of jobs are usually able to find other high-paying jobs, the pay in the new job might not ide possible by earning $100,000+ a year. Sani Nec ing these T Student Aig,” Arian’ Herald. February 2.1992. pb. IgCHAPTER 1 Compensation in a Knowledge-Based Global Economy 11 be as high 2s that in the previous job. A toss of job ar change in job could reduce the family to middfe-middle class slatus. From an outsider’s perspective, this might not be as dramatic, te retuming to a lawerincome class from the lower-miiddle or midile-middle class berause floss of jab income, but to these enjoying the fruits of upper-middle class, it can be trau. matie. The popular book The Millionaire Next Deor, by Thomas J, Stanley and William D. Danko, is truly about people occupying the upper-middle class of society in the United States, The Wealthy Not too many years ago, few individuals and an extremely small percentage of families had annual earnings of between $250,000 and $1 million. The numbers and percentages are still small, but they are growing. Many of those occupying the top five to 10 positions in ‘American corporations ow have annual earnings well in excess of $500,000. In 2003, the heads of $00 of the biggest companies in the United States had a total compensation of $3.3 billion. Successtul professionals (attorncys, physicians, dentists, consultants), entertainers (actors, artists, athletes, authors and writers, madels, musicians), and sales personnel can expect an annual income greater than $500,000, With income at this level, most individuals can develop savings and investments that will ensure them the good life for the remainder of their lives. Five to 10 years of earnings at this level can provide protection from loss of job. There is little that life offers that those in this income class cannot afford. Individuals with incomes of greater than $500,000 a year can quickly become millionaires. In the 1980s and 1990s, itis estimated that more than 100,000 Americans became millionaires each year. The wealthy in the United States are truly a step beyond the millionaire. Today, wealth in the United States means a disposable estate worth at least $10 million, For the wealthy, a secand or even third home in an exclusive vacation area is easily affordable. Pursuit of distinctive household furnishings is commonplace. Eye-eatehing designer clothing and sleek, high-performance automobiles help identify a wealthy person's pplace in the social arder. In this social class, it is possible to spend 25 percent of income on leigure activities. Luxury for the wealthy is the way of life. The Ultrarich Nota week goes by that the daily news does not inform the world of the pay of the rich and famous. For example, it was reported that Disney CEO Michael Eisner, in the 10 years ead- ing in 2002, collected $954 million, an average of $95.4 million a year—more than $1.8 mil lion a week.* In 2003, the wealthiest person in the United States was William Gates, founder and chairman of Microsoft. His fortune is estimated at $46 billion, In that same year, Sanford Weill, former CEO and now chairman of Citigroup, received 44,7 million in salary, ‘bonus, and options, while Apple’s Steve Jobs took a $1 salary, but also swapped his options for $74.8 million in restricted stock. E. Stanley O'Neal, president of Merrill Lynch, almost doubled his salary from 2002 to 2003 — fram $14.4 million to $28.1 million.” In 1980,CEOs made 45 times the pay of average workers, [n 2002, they made 240 times as much. By contrast, in 2002, British CEOs made 25 times as much as workers, Canadians 23 times as much, and Germans 13 times as much. Meanwhile, in 2003, the median compensation for CEOs of companies in the S&P 500 rose 27 percent, and 145 corporate CEOs had a median lolal direct compensation (includes salary, bonuses, gains [rom options exercised, other long-term incentive payments, and the value of restricted stock shares at the time of grant) of $3.6 million. Developing an appreciation of lifestyle opportunities further emphasizes the impor tance of pay and compensation practices in the United States. Because job-related earnings E-Bxccutive Fay: Witt the Boys Makes” Forbes Muy 10,2008, p. 124, x Fares; May W,2008,p. {Hla Sear. CEO Pay Stil Outrgeoua” Knight Riddstiibung News Service, Api 24,2003 TYGEO Jobe Receive $ Sar, Rascal Stock, bat No Bonn” Wal Set our Mate 2.2004, BG; Lyneh Almost Doubled CEO's Pay io $38.1 Millon,” Wall Seer fourndd, Marci 10,2008, pC, *"Ulurutich Have Gotten Richer" Wall Src’ Jonna, September uh ; sex ey aso Rucer Mal Sere Jnr September 19, 208 p BRT Boa Py." Nall Ser 2012 PARTI Macroeconomie Compensation Concepts ean affect every part of the lifestyle of wage earners and their families, it becomes readily ‘apparent that pay hasan economic and emotional impact on the wage earner, Two-Wage-Earner Family Historically, adult female members of families in the lower class of society performed some Kind of work activities in addition to raising the family and performing household duties, During World War II, however, a major change began to develop in the work pattern of families in the United States. As many male members of the workforce joined the military and marched off to war, females who normally would have been housewives staying at home and raising a family joined the workforce to provide the goods and services necessary far a rapidly escalating war machine. By the 1950s, large numbers of females in middle-class households were searching for and accepting permanent employment. Most of these women continued to have children and primary responsibility for family maintenance. The job- ‘related earnings provided the income necessary t@ move from the warking-poor class to Jower-middle class, and from lower-middle class to middle-middle or even upper-middle class. The desire to enjoy the lifestyle of the middle-middle and upper-middle class became a primary motivator of increasing importance for the two-wage-carner family. The median amily earnings of a two-wage-earmer family in 1998 were $61,675. The social and family costs related to the two-wage-earner family are significant. Both the male and female wage earncrs have to maké major adjustments among their work, family, and recreational activities. In addition, these efforts for an improved lifestyle make these Wage earners more critically analyze their job opportunities and the pay and compensation they receive from the work they do. These interests and coneems sbout pay and job oppor tunities place additional burdens on compensation managers for developing pay systems that treat all employees in an equitable manner. The interests and concerns about pay and job opportunities alsa require ever-improving communication among eruplayers, their compensation representatives, and employecs regarding all aspects of the compensation system of the organization. Workforce Demographics Based on data from 2003, the follawing statistics provide a picture of the workforce as it presently exists. Tn Millions Population of the Ui 7288.6 ‘Noninstitutionalized Population (16 years and over) 228 Civilian Employenent 1386 Unemployed Persons 82 Labor Force in Nonagricultural Industries 136.4 Full-Time Employed 134 Part-Time Employed 25.0 Employed Husbands 447 Employed Wives M3 Union Members 158 Employed Managerial and Professional Specialty 487 ‘The future picture for the United States and its workforce for the first decade of the twenty-first century is now established, Two-wage-eamer families have become common place, Sixty-one percent of working-age women hold jobs, 47 pereent of the workforce is female,61 percent of working women are mothers,and 53 percent of these working mothers have children under 8 years of age. Pressure to raise 2 family and be productive has 505, Bepartment ot Commerce, Burcay of Economic and Statistical Analysis, Statistical Abstract of the Unitek ‘Ststex 1988 Chas ingon. D.C: (15. Garcramen! Prcting Offs, 1938) N0 747 p72 MEmploymnen and Earnings, (Washington, D.C; U.S Depaztiseot of Labor (USDOL. Bureaw of Latur Stasi [Miny 2004), Tables ASA, AB, AB, A-19, wevoblggownewsrelesseiunion, January 21,2004, alSummary Review Questions CHAPTER 1 Compensation in.a Knowledge-Based Global Economy 13 increased stress on employers and employces. Although minimally skilled unemployed workers arc available, organizations are constantly searching fer skilled and dedicated work- cers who will be able to perform assignments in knowledge-oriented, service-providing jobs, Many of the most highly trained and dedicated members af the organization are those who ‘want to raise a family. These individuals with joint allegiance to family and employer will need the income from their jabs to survive, let alone obtain some of the exira things that make life in the United States enjoyable, See the diseussion of Economie Theories, Appendix 3A in Chapter 3, for historical analysis of the development af social classes. To survive and be successful in a global economy, an organization must be competitive. A major factar underlying organizational competitiveness is labor costs, Not only must an organization pay its workforce a competitive wage within its geographic region, but it also must vary the kinds and amounts of rewards offered. recognizing differences in individual contributions. major difference in individual contributions relates to the knowledge and skills the emplayee brings to the workplace and the interest, effort, and innovative qualities the employee provides in completing work assignments.The pay and reward system of the organization must stimulate acceptable levels of performance from all employees, Money is the name of the game, but the distribution of organizational funds determines who wins the game, 1. What isthe relationship among money, labor casts profitability, and knowledge in the modern democratic-capitalistic society? 2. Briefly deserite the three major classes of society and their seven subsets 3. What isthe greatest foree for the continuation of poverty in the eurrent demoveatic-capitalisic society? 4. Will the to-wage-cammer family hesome mace or lessimpartant in the future? 2214 CHAPTER THE REWARD SYSTEM Compensation and Noncompensation Dimensions Learning Objectives In this chapter you will learn about HE Opportunities available to employers to stimulate the productive efforts of each employee. WE The dimensions of a compensation system. BE The dimensions of s noncompensation system, Ii The need to combine skillfully the compensation and noncompensation dimensions into an effective reward system. COMPENSATION STRATEGY Recognize and group compensation components so that they influence employee motivation in a positive manner and lead to improved organizational performance and profitability. faction have been difficult to identify, define, and measure with any degree of precision. Furthermore, an individual performer might attain one set of satisfactions from work efforts, whereas the group with whieh the same individual identi- fics attains another. Meanwhile, ax the individual and the group coordinate their needs and efforts, a third set of satisfactions develops. These satisfactions are the ones gained by the leaders or employcrs of the group—those who receive and offer some form of reward for the services provided by the individual and the group. This book focuses on the rewards members of an organization receive from th emplayers. Specifically, it focuses on monetary rewards paid either directly (laase pay or eash incentives) or indirectly (employee benefits paid for by an employer). These Fewards may be paid in the short term (within 1 year) or in the long term (beyond 1 year). Employers use their reward systems to attract and retain those who not only have the desired knowledge and skills, but who also have the interest and are willing P= gain satisfaction from their work, but the kinds and the strengths of satis 23CHAPTER? The Reward System 15 to put forth the effort needed to fink their knowledge and skills tthe aecom ment of organizational goals and objectives THE REWARD SYSTEM “an organization is formed to accomplish 2 specific mission, To do this, it must attract and fc people who have certain knowledge, skills, aptitudes, and attitudes. To attract and retain such people, the organization provides rewards. An organization designs ancl implements 2 Feward system to focus worker attention on the specific behaviors the organization consid ters necessary to achieve ils desired objectives and goals. The behaviors range from simply Srriving al work atthe scheduled time to meeting specified performance standards and prov Viding innovative contributions that lead to improved productivity. If rewards are to be use: ful in stimulating desired behaviors, they must meet the demands of the employees whose behaviors they are intended to influence. Understanding how rewards affect motivation or modify behavior has been the aim of behavioral scientists, Mativational theorists have been most successful when designing mod- cle that explain behavior in gencral. They have been far less suecessful in developing models that predict the behavior of a specifi individual. One great difficulty they face is that the value an individual attuches to a specific reward or reward package may vary significantly ‘over time, and the time span need not be toa long, Furthermore, the worth of a reward is realy affected by any factor that influences the lifestyle of an individual. Because of the Slmost endless variety of human qualities, workplace requirements, and situational demands, the task of designing and managing a reward system $6 that it will benefit the organization is a difficult and complex undertaking, - - - Tho care sm ofan organization includes anything that an employes may value Be desire and that the employcr is able or willing to offer in exchange for employee contri tions A rather broad classification seheme that facilitates the identification of the various ‘Kinds and qualities of rewards provided by employers is 1o separate the compensation components from the noncompensation eamponents. That is te say, ill rewards that can be elas- Fified as monetaey payments and in-kind payments constitute the compensation system of fn organization, Monetary payments can be in the form of coins ot paper money. or in the Tess tangible form of checks or credit cards They have value in use, and they simplify exchange transaclions.Ja-kind payments ure goods or serviees that are used in lieu of money and that provide an equivalent value for what has been offered or received. All other rewards constitute the noncompensalion system. COMPENSATION SYSTEM. ‘The compensation system results from the allocation, canversion, and transfer ef a portion of the income of an organization to its employees for their monetary and. goods and services. kind ctaims on Monetary claims on goods and services are wages or salaries paid to an employee.in the form of money, or a form that is quickly and easily transferable to money at the discretion of the employee. As a medium of exchange, money enables an employee to purchase certain Kinds and amounts of a wide variety of goods and services available in the marketplace. The actual kinds and quantity of purchases made depend on the individual mechanisms that motivate choice behavior. Wages and salaries in the form af money may be subdivided further into payments earned and acquired at the present time and payments earned but not acquired until some future time— deferred payments. Inckind claims are claims on gaods and services made available and paid for either totally or in some percentage by the employer, Employces often have little or 20 oppor tunity for immediate monetary gain from aa in-kind payment, Many employer-provided in-kind payments, however, replace monetary payments of some amount of the employees’ income should the employees obtain similar goods and services elsewhere. Organizations purchase these required and usually desired goods and services for theit members to take advantage of (1) economies of scale available through group purchasing, 2416 PARTI Macroeconomie Compensarion Concepts ‘Gompensation sto i= Dee | ray | isabiiy tered Work are Ingarse ; petermares || | Ganlnanien payertme | | tomotics | | seouso (tammy | | tone camer Not Worked income: Income ayrnes ‘contin ‘coninaton eat, Accident, |) Ciaetiy Protection (2) the benefits available through tax laws and regulations, and (3) government laws requir ing certain services. The value of any in- employee's perception of its worth. Individual percep! characteristics (age, gender, marital slatus,eduestion, ‘ofserviee, evel in the organization, current wealth,ather income), and emotional state of the employee. The total compensation package may be described in many ways, but the classification scheme used in this beok is based on eight dimensions. Each dimension has a number of Compensation components. Each component has a variety of features, Because of different features one component may relate to more than one dimension. The structuring of features, components, and dimensions into a compensation system is a job for the compensation specialist, Figure 2-1 models the eight dimensions of a compensation system. This book will discuss in detail the processes and practices related to the first compensa~ tion dimension, which provides for current spendable income. The other seven dimensions will be discussed briefly, An analysis of each compensation dimension must include a discussion of the many components in that dimension. Table 2-1 presents a list of the major compensation components included within each dimension, Of course, this list can be expanded fs innovative reward system desigaess and employees with insatiable reward appetites identify new and more desirable compensation components that will promote or stimulate acceptable anul desired workplace behaviors Changes in Icgislation and court rulings also vill influence the design of compensation programs. ind payment to a specific employee depends directly on the tian relates to a range of demographic number and age of dependents, length ag well as to the physical COMPENSATION DIMENSIONS ‘A brief description of the eight compensation dimensions and some of theircomponents will help the reader understand and appreciate the camplexity of a compensation systert in a modern organization. Pay for Work and Performance Pay for work and performance includes money that is provided in the short term (weekly, mpontly and annual Bonuses/awards) and that permits employees t pay for and contract for the payment of desired goods and services. The amount of money payments provided to "mployees normally depends on specified job requirements; outpuls that meet or exceed: quantity. quality, or timeliness standards; innovations that might lead to improved productivity; dependability; loyalty: and some combination of these items. Typical componentsCHAPTER 2 The Reward System 17 is dimension are base pay, premiums and differentials, short-term bonuses, merit within pay, and certain allowances. Not Worked year have decreased. During the past 40 years, workers have enjoyed more days off with pay for hotidays, longer paid vacations, and paid time off for a wide variety of personal reasons, ‘These components of pay for time nat worked significantly increase labor costs and also enhance quality-of-work-life opportunities for most employees. Loss-of-Job Income Continuation Job security is and always has been the primary consideration for most workers. They want assurance that their jabs and the income derived from warking will continue until they are ready to retire. Workers also know that few jobs arc guaranteed to continue ta retirement, Not only could accident and sickness prablems occur, but personal performance or inter- personal dynamics problems might cause a temporary layof or termination of employment. Changes in economic conditions and technology might restrict or even eliminate the need or demand for the product of the employer, resulting in the decline or demise of the firm. A variely of components such as unemployment insurance, supplemental unemployment benefits (SUBs), and severance pay kelp unemployed workers subsist until new employment opportunities arise Disability Income Continuation ‘The possibility slways exists that a Worker will incur health or accident disability, Because of these disabilities, employees are frequently unable to perform their normal assignments. Even so, individual and family living expenses continue, and medical, hospital,and surgical bills create additional burdens Social Sccurity, workers’ compensation, sick leave, and short- and long-term disability plans are examples of components that provide funds for employees who are unable to work for health-related reasons. Deferred Income Mast employees depend on some kind of employer-provided program for income continua. tion after retirement. These programs are provided for tWo basic reasons. First, most employees do not have sufficient savings at retirement to continue the lifestyles they enjoyed while working. Various kinds of programs, such as Social Security, employer-provided pension plans, savings and thrift plans, anauities, and supplemental income plans provide income after retirement. Second, tex las and regulations make deferred income plans more appeal. ing to many employees, Because of tax regulations, employers can often take immediate deductions and employees can defer tax obligations until ineome lax rates are possibly more favorable. In addition, funds invested in many of these deferred plans draw tax- [ree interest, significantly increasing the amount of moncy available upon retirement, Stock purchase, option, and grant plans are components commonly used to achieve tax deduction, estate building, and deferral goals, Spouse (Family) Income Continuation Most employees with family obligations are concerned with what might happen if they are no longer able ta provide money that will enable their families to rhaintain a particular standard of living, Certain plans are designed to provide dependents with income when an cmployee dies or is unable to wark because of total and permanent disability. Specific fea {ures within life insurance plans, pension plans, Social Security, workers’ compensation, and other related plans provide income for the families of employees when these eondi- fons arise, Health, Accident, and Liability Protection When » health problem occurs, employees must be concerned not only with income continu: ation, but also with payment for the goods and services required in overcoming the illness or ability, Organizations provide a wide variety of insurance plans to assist in paying for ‘these goods and services In recent years, the east of medicalrelated goods and services hg 2618 PARTI Macraceonomie Compensation Concepts + for Pay far Time Disailty Facome Loss-of-Dob Income ini Perumaance Nor Worked Continnevion Contiuation Beseey Holidays Short-term disability, ‘Unemployment Base pay add-ons Vocations ficknese ard accident insurance Lengih of crvce Jay duty S&A) Shonvlime compensation er ls \ Long-crm disobiity (oronk-sharing Long erviee leetion offic e arco Maret fet ‘Mies in court (ut) nem gee Costo-lving adjustment Military duty See eins sare Geographic differentials ‘Funeral leave Sappho worker’ Sanat anna Overinepremiune Pate eave sare (a itferentials Maternity leave » jwaranteed annual Se aurrey aman ae State temporary disability eet SSS fonaccupationa disabili state Weekend premiums ‘Wellness leave = eo ee Sepers Beer ie zoe eles Sick leave platinurn parachutes) es Peete Supplemental disability Jol conteact Call-baek pay (Grievance and contract ea Bena cemiiiin Standby or idie-time pay (Cleanup and slothes change pay. Dangerous and distressing assigaments| Isolation Pay for results (short term) Merit pay adjusterent Short-term performance ‘wards Front-end bonus Professional actievement pay Skill pay Praficieney pay Educational incentive pay (tuition reimbursement) Safety pay Suggestion awards Patent awards Salary advance payments ‘Travel expenses (Car reimbursement “Tolls and parking Food and entertainment reimbursement ‘Clothing reimbursement allowance negotiation Lunch and rest periods Personal leave Earned time off Family leave Tool reimbursement allowance Relocation expenses Health (stay-well) payments employees: Fae Bxcculives Senior managers “Top-level operating managers Midlevel operating managers “Lower-level aperating managers Professionals ‘Administrators Sales personnel Nonexempt Salaried Hourly (nonunion) Houtly (union) Special Groups Board of directors Employees in foreign work sites ‘Accidental death and dismemberment Group life insurance Total permaneat disability (TPD) Disability fentuses within ‘avious kinds ot plans (Components and component features will differ for the fallo Reguler Fulltime Partetime ‘Trade adjustment assistance Underermployment bonelits ig groups of Senior management Operating management Contingent-Temporary Fulltime Part-time Contract emplayees 272 The Reward System 19 Sponse (Family) Health Accident Income Labi Deferred Income Contnvaiten —__ Preteelon resie Rgatiaten Papascs Social Security Peesion plan Medicalshospth ‘Tax ree “Tax favored Pension plans Socish Security and surpcal Charitable contributions Meuiesl expense Profitsharing (long term) Life insurance ae cee) Oiving of gif (lessthan $25) feimburtement Savings andthrfeplaas Workers” and deperdinis) EAD tompleyee asiatance | ChautTeurdriven Keogh plans compensation aor medial programs] carfoodyguard Inaivigual retirement Group i ealth maiSLeRONGS Coursing ‘Sampany sa ferounts (IRAsond rans apes noni plane yk aah Bales Pastretirement ‘Legal mse Stock purchase plans heal rmediea plnn syehlatricipsychological = SUMS Stock option plans fmt aed ‘Ouiplscement peson eel Stork eras Fetouskinds —_ohyscl Retirement credit cards Phantom stock plans ofretirement Hospital services: Family ‘Vacation accom. ‘Toxsheltered annuities pans Comprchensive Tex preparation tmodations ‘Taxsheltered purchases Travelaceident ——_—healtin plan Child adoption ‘Special loan Investment truss insurance Social Security Chitedependentcarelelerly —arangements Supplemental income Funeral (Medicare) are {a0 interest and vane Seiapsinig). Sisaam Siena aelenice Tow interest) Supplemental executive pustyetivemeat compensation —-yewntgregesten lub membership Fetirement plans life insurance Dental eare merchandise Athlete club: SE Vision care Phygeal ewarentis aad Country cub pagers pecirmaacs Hansa Roce repta Conchaon cob Job cantracts (employment contenets) Zenornet warth limited ‘Partnerships Postretirement consulling éoatract Annuities (insurance based) 40M(K) "Salary seduction plan” $03(b) Nonprofit ‘organization Posirstirement income adjustment Prescription rugs Tnebosc medical Vivi nurse Group lesal Group automatite Group howe Group umbrets Tm TEruployee labity Fidelity boad Hospice services (one-term care) ‘Travel insurance 28 Athletic leagues Parkiog “Transportation ta and from, ‘work (commuting assistance) Fly first lass Professional licewses aud ertiicates Professional memberships Professional meetings Professional journals and ewspapers Special moving and relocation allowances Pay far spouse on business tips Home utility allowance Hone enteriainment allowanes Home office equipment ome servants allowance ‘domestic sil) Season tickets to ‘enterlainment events Use af assistant for ‘personal services Kidnapiransom proteetion Security escort service ‘Mobile pitone «cellular oF ‘ar ilephone) ‘ccullve dining com Concierge services20 PARTI. Mecroeconowic Compensation Concepts increased at a greater rate than almost any other good! or service desired or required by employees. Metieal, hespital, ane surgical insurance plans and major medical, dental, andl ‘vision insuranice are only a few of the numerous compensation components designed to pra vide such provection for workers. - Becatisc of savings available through group purchasing, organizations are now providing various kinds of iability-related insuranee plans for their employees. These plans include group Tegal, group automobile, group umbrella abil and other insur- nee plans Income Equivalent Pi ‘A final set of compensation components may be grouped under the litle of income equiva: lent payments. Many of these components are frequently called perquisites, or “perks. Employees usually find them highly desirable, and both employers and ernployees find cer {nin tax benefits in them, Some perks are lax free lo employees and tax deductible to emplayers. In recent yoars he Internal Revenue Service (IRS) has required that employer cosls for a specific portion of certain perks be considered earned income to employees. In ‘most cases when this occurs, the earned income charge to employees is significantly less than, the amount employees would have been required to pay if they had purchased the good or serviee in the marketplace. Same of the more desirable perksare the use of acompany car or a company credit card, payment for expenses to professional meetings, subsidized food services, and child care services. NONCOMPENSATION SYSTEM The other major part af © Teword system consists of noncompensation rewards, These rewards are much more difficult to slassify and their components are far more complex than is the case for compensation rewards and components. Nancompensation rewards arc all the situation-related rewards not included in the compensation package. These rewards have an almost-infinite number of components that relate to the work situation and to the physical and psychological well-being of each worker, In fact, any activity that has an impact om the intellectual, emotional, and physical well-being of the employee and is not specifically eav- ‘Gred by the Compensation system is part of the noncompensation reward systent Figure 2-2 smodets the noncompensation system, ‘The noncompensation system contains many of the reward components that behavioral scientists have been deseribing for the past 50 years as critical far improving workplace performance. An in-depth analysis of the seven noncompensation dimensions identified in Figure 2-2 reveals a close interrelation between compensation and noncempensation rewards. The Line between these two major reward categories might at first glance appear to ‘be sharply defined, but it soon blurs as they interact und blend together, Enhance Dignity and Satisfaction from Work Performed Possibly the least coslly and one af the most powerful rewards an organization can offer to an employee is to recognize the person as a useful and valuable contributar, This kind of Tecogaitian leads to employee (eelings of self-worth ad pride in making a contribution. Few People want simply to be given something, They would much prefer to know that through their own efforts, they have earned and deserved rewards. Every compensation and nor compensation reward component should carry with it the message,"We need you and appt ciate your efforts” Enhance Physiological Health, Intellectual Growth, and Emotional Maturity Considering the number of hours a person spends on the jab, on travel to and from the work sie, and off the job in attempting 10 resolve job-related problems, work abviously has a great effect on the health of employees. Health-related problems frequently receive minimal atten- Hon until a serious problem occurs. Once this happens. however, it overrides all other Employee concerns and activities. Modem health peactiees recognize the direct relationship between the physiological health and intellectual and emotional well-being of each individual, 29CHAPTER2 The Reward Sysiem 21 Noncampensation ‘Syalam cassia || [emecommm] | [ase onan Sacer || | Seetecemest | | | tet reset eteaeeereces. ||| | Pete erage | | | cea ciel a a rama epee es dos Ta oon eoane ec ete tore ee | its A safe working environment has always been a thorny issue between employers and employees, Provision of safe equipment; a Work environment that is as risk free as possible; minimization of noxious fumes; avoidance of extreme heat, cold, and humidity conditions: and elimination of contact with radiation, carcinogens, and other disease-related materials and substances—these conditions are expected by all employces, With the extended use of the keyboard by employees at all levels in all kinds af jobs, ergonomic problems have become a majar health-related issue. The clean workstation, the cheerfully decorated walls and floors, and the reduction of noise to a tolerable level all provide an enjoyable work environment that enhances employee health. As important as these physical conditions are, more and mote altention is being focused on the emotional strains that result from the extreme specialization of work assignments a the complex interactions caused by this specialization. A dditional stress is caused by techno- Jogical advancoments that require rapid changes in the knowledge and skills of workers. ‘Demands for a greater share of the limited resources af organizations and society as.a whole result in further disharmonies that eause additional psychological and emotional problems for workers Although these universal problems are almost impossible to overcome, management can recognize their existence and can take action to limit theic negative influence on the performance of each employee. Letting employees know What the organization can provide to help them maintain a secure and stable lifestyle will help minimize job-induced stress. ‘Training employees to perform current jobs in an acceptable manner and offering develop- men! opportunities that will help employees attain their potential are noncompensation components that can influence this health-related dimension in a positive manner. Promote Constructive Social Relutionships with Coworkers ‘An old adage states that “One man is no man.” Although there are constant reminders of ‘what one dedicated person can achieve, there are even more reminders that one human, alone is weak, However, with concerted action, people can accomplish almost anything. In this world of extreme specialization, people need and rely on other people mare than ever. ‘One of the most valued rewards gained from working is the opportunity to interact in a socially constructive manner with other people—to enjoy the camaraderie of warkplace associates, 3022 PARTI Macroeconomic Compensation Concepts ‘The chance to communicate and interact with others is an inexpensive but valuable reward. A workplace environment where trust, fellowship. loyalty, and love emanate from the top level of management to the lowest levels of the orgenization promotes the kinds of ial interaction most people need in order {0 thrive. All parts of the reward system can enhance the establishment ofa trusting warkplace environment, or they ean provide barriers where suspicion, jealousy, and intrigue can destroy any apportunity to develop praductivity- promoting social relationships, The move toward team-based operations is an example of ‘what organizations are doing to improve social interactions amang ermployees. Design Jobs That Require Adequate Attention and Effort vcr the past 40 years, organizational scientists have discussed al length the problems aris: ing from boredom related to work, Specific attention has been focused on scientific management efforts to specialize work assignments that were developed in the last quarter of the nineteenth century, Jobs were designed so that workers could be taught quickly how to perform a few highly repetitive tasks Workers then were required to perform these few tasks for as long 2s they remained on the job. What first appeared to be an efficient way of meld: ing human resources with machine technology proved to have serious drawbacks. Many employees soon hecame bored and dissatisfied. Work-related anxieties and frus- ‘ration produced employee behavior that led to declining performance, Employee turnover, absenteeism, tardiness, minimal concern far quality or productivity, waste of physical resources, and even theft and malicious damage were behaviors attributed to unacceptable workplace and job design. Recognizing these probleiis, behavioral scientists and managers at all levels have been searching for and implementing new approaches to improve the quality of work life. On an individual and team or group basis, employees arc being given more opportunity to have a voice in how their jobs should be performed. Restructuring of job tasks and job responsibil ities is receiving top attention, Flexibility in job requirements is being provided by rotating work assignments and by giving employees more opportunity to schedule workdays and workweeks Managers are being taught to instruct workers to do their jobs and then to leave them alone ta perform their assignments in their own ways. This does not mean that man= agers must abdicate supervisory responsibilities. Rather, they must learn to recognize when to provide noeded support, when to tell employees what they are doing right, and when to assist them in correcting their errors Allocate Sufficient Resources to Perform Work Assignments Requiring employces to perform assignments for which they have neither the knowledge nor the skills opens the door for problems. Not only is the organization likely to suffer because of outcome failures, but emplayce job-related interest and satisfaction are apt to break dawn because of the likelihood or inevitability of failure. Most employees seek a sense of accomplishment from their work. They want some degree of challenge, but they also want to feel reasonably sure that they can succeed. In addition, when employees are told they must produce certain kinds and quantities of output within a specified time, they want to know that resources are available to help them mect these demands, Possibly the most critical resource is sufficient time to accomplish an assignment. Does the employee have the time to perform the assignment’ Are other assign ments making demands on the employee's time that prectide or jeopardize successful job performance? Has the organization assisted! or enabled the employee to gain the knowledge and skills necessary to perform the assignment? Are the necessary human, technical, oF Phytieal resources available ta support and aid the employee in accomplishing the assign- ‘ment? These and many alher questions must be answered by supervisors as they analyze assignments and review performance. ‘To make Work a satistying.even exhilarating experience, employees must not be placed in a no-win situation. This doesn’t mean that an employee should not be expected to stretch ‘and put forth sufficient effort to meet workplace obligations. It does mean, however, that with the proper interested effort, success is likely. The organization must do everything possible to assist the employee in completing missions successfully. 3lSummary CHAPTER 2 The Rewand System 23 Grant Sufficient Control over the Job to Meet Personal Demands From the 1950s ig the present ime, behavioral sefentists have discussed the necd to grant employees greater opportunity to participate in organizational decision-making processes, ‘One problem with this participation concept is that organizations are composed of all kinds of people with all kinds of decision-making desires Some people simply want to be told what to do, tobe shown what is an accepiable level of performance, and then tobe left alone toda their jobs. A few people in every organization want to tell lop management low to fun the organization. Between thesc two extrcmesisa wide variety of demands far a greater voice in determining bow Lo perform assignments, ‘One of the most important decisions being made by more and more workers is that of scheduling work activities and, in some cases, of choosing the location of assignments. Over ‘the past two decades, flexible work schedules have been implemented that range from com- pressed workweeks (for example, 4-day, 40-hour schedules) to the fextime programs in Which workers can work a 71/2 to Sehour day within a 12- to 14-hour interval. With the advent of the personal computer and networking, more employees are allowed to work at home or at a wurk site of their choice ‘Another advancement in this arca enables two part-time employees to share one full: time job, Fach of the two may work anly 15 to 25 hours per week, but together they share and perform all job responsibilities. Like many other noncampensation tewards, the benefits gained by gearing such scheduling privileges frequently outweigh the costs of having aa additional employee on the payroll ‘Another change to make life easiet is the casual dress day. With this option, employees are granted the opportunity to “dress down” or weer clothing of a more relased or casual style. Tn most cescs, the organization provides guidelines regarding clothing to be worn. Offer Supportive Leadership and Management “This dimension is difficult ro separate from all other noncampensation rewards, but itis so important thal it must be recognized as 9 unique dimension of the noncompensation rewards and not just a:componcat af the ather factars Practically all people look to ecriain individuals for guidance und support. They havea need to recognize and respect thase who can help them achieve goals.They look to man- gers whe have influence and can bring about desired changes. Followers must have faith in and abide by the actions taken by their leaders, and the leaders must heed the requests of their followers, Employee faith and trust io management assist in establishing a workplace environ= ment where job security becomes accepted, where social interaction thrives, and where ‘work satisfaction is possible. Supportive leadership is demonstrated in many waye: skill and interest in coaching and counseling, praise for a job well done, and constructive feedback leading toimprovement of jab perfarmance. Leaders must be sufficiently flexible with policies, rules, and regulations so that an employee enn mect job and nonjob responsibilities ‘without infringing on the rights and the opportunities of other employees. The selection, teaining, and promotion of individuals who will later become effective leaders and managers are the eos! companents of this dimension. Here again, the eosts are minimal com- pared to the benefits. As Albert Camus, the French philosopher, stated: "Without Work all life goes rotten. But when work is soulless life stifles and dies” For the great majority of people, work is ancces- sity. As the result of working, people obtain compensation rewards that provide money to purchase a wide variety of goods and services or receive in-kind payments of goods and ser- ‘ives that would have required the expenditure of money had they not been provided by the employer. Noncompensation rewards are almost infinite in variety. These rewards satisly emotional and intellectual demands They make people feel good ahout themselves, permit them to make full use of their talents, and promote interactions with athers in a supportive manner. 3224 PARTI. Macroeconomic Compensating Concepts ‘Through work, employees have the opportunity to improve their lifestyles. The analysis of lifestyle demands and the opportunity for maintaining a eurrent lifestyle and improving it in the future underscore the importance of job-carned compensation. It is no wonder that a major union leader made this statement: "A job is a job; if you don't pay enough, it is a Tovsy fob.” Another union lender has statcd: “The most sensitive artery in the human body is the one going fram the lisarl te the pocketbook." Review Questions 1. Whiyshiould managers be consernes! about developing a reward system? 2. What isthe resvard system of an orgeniration? 3. What is meant by compensation? 4. Distinguish between monetary and in-kind payments. §: Describe the relationship between the compensation and noncompensation subsystems of the reward system, 33CHAPTER THE WORLD OF PAY AND COMPENSATION Learning Objectives In this chapter you will learn about: WE The major camponeats of a compensation program. 1 The variations in base rates of pay for employees perforrning different assignments ‘within an organization Factors that influence cliferenes in cates of pay for people doing similar work in ifr. cent organizations The increasing importance of different rates of pay within a global economy. COMPENSATION STRATEGY Identify forces that influence compensation practices and promote hiring sind relention of a productive warkforce. of 40 percent of revenues for labor costs was a good ballpark figure. This meant that for each dollar of revenue generated by a manufacturing company, 40 cents went for base pay and benefits for the workforce. With the move toward heavy capital investment for continuing automation and robotization, labor costs in the manufacturing scetor of the economy have been declining from the 40 percent figure. However, employment in the manufacturing economy also cantinves to P jor £0 the computerization and robotization of manufacturing, the allocation decline. Today, less than 20 percent of the workforce is involved in manufactur more and more people are working in service-related industries and jobs, More than 70 percent ofall warkers perfarm what are considered service jobs Most service-sector organizations are heavily labor intensive, and itis not unusual for service-rclated companies to spend 40 cents and sometimes as high as 80 cents of ezeh revenue dollar for employee compensation costs 2526 PARTE Macroeconomic Compensation Concepts THE COMPENSATION PROGRAM. ‘To understand something about these labor costs. good first step is to identify the major parts that can be included within a compensation pragram—(1) base wages and salaries, {Q) wage and salary add-ons, (3) incentive payments bath short and'long term, and (4) employee benefits and services, This four-dimensional model simplifies the cight-dimensional model presented in Chapter 2 (see Figure 2-1). These two models provide different ways of viewing compensation. The madel in Chapter 2 might be more useful front an employee's perspective, whereas this model is more useful from the perspective of an employer. Base Wages and Salaries From the perspective of many employees, the most important part of the compensation program involves the determination and administration of base wages and salaries. The lifestyles of the great majority of workers revolve around their paychecks. The after-tax amount on the paycheek determines the kind and quantity of food, clathing, housing, and transportation a worker can afford, Leisure activities are in many ways restricted or defined by the paycheck, These powerful influences on the lifestyles of wage earners and their dependents underscore the importance of the job and the pay received by employees for performing the job. ‘Wage and Salary Add-Ons For many employers, this is the lonst exitizal of the four majar eompanents of the compensation system, It includes overtime pay, shift differentials, premium pay for working weekends and holidays, and other add-ons for being on ¢all or for other demands not normally required of workers. In some cases, overtime pay can add 30 to 50 percent to the base pay of an employee, Far employees who perform specific jobs in certain kinds of companies, these add-ons are practically permanent, and the employees can depend on receiving them with a high degree of certainty. Incentive Payments Possibly the oldest part of the compensation package is payment for a specified output, For hundreds of years. workers in certain kinds of jobs have received a specific amount of ‘money for a preseribed output. Payment for oulpul reached its zenith in the manufacturing world at the end of the nineteenth and into the twentieth century. Many kinds of factory and mill work fitted neatly into pay-for-output systems. Individual activities could be defined precisely, daily output could be measured, and pay could be tied directly to the measured output. With the rising dominance of service jobs in the second half of the twentieth eentury, including the work of slerks, scoretaries, repair and service technicians, administrators, professionals scientists, and managers, activities and output vary so much from day to day and from person to person that pay-for-output systems are frequently neither feasible nor prac- tical. However, in certain kinds of service jobs, output can be measured accurately, such as for data entry operators or processing clerks in large banks or insurance companies Benefits and Services ‘This part of the compensation package includes time off with pay, pay when employment has been suspended or terminated, pay when unable to work because of accident or sickness, payments for medical protection and attemtion, retirement pay, pay to dependents upon the death of the employee, and provision of a wide variety of desirable goods and services rang: ing from a company car, 0 cafeteria services, o tuition reimbursement, to child and elderly dependent care, to recreation activities. Although base pay eritically influences current ifestyle activities, benefits and services affect current and future standards of living, Benefits and services are of rather recent vinlage. Following World War Il, many com- Pensation enhancements focused on the area of henefits and services. After rather startling Feases during the 1970s and into the early 1980s, the costs of benefits and services briefly leveled off at between 36 and 37 percent of base wage or salary, but by 2001 had risen toCHAPTERS The World of Payand Compensation 27 38.6 percent.! The benefits offered by organizations vary widely in kind and amount. ‘Although 39 percent of payrall is an average cost for a benefits package, the amount can vary from less than 20 percent to more than 60 percent, depending on the organization During the 1980s and 1990s, many organizations made strong efforts to limit the rising cost of the benefits package, Health care and retirement costs, in particular, have increased much more rapidly than practically any other part of the tatal compensation package, Although by the mid-1990s health care costs had started Lo stabilize, they began to acceler= ate in the hile 1990 and into the twenty-first century. In 2000, the United States spent $1.3 trillion on health eare2 In 2003, General Motors spent $4.8 billion on health coverage, ing $1.3 billion an prescription drugs. That transintes to $1,400 per vehicle made? (Chapters 15 and 17 describe employer-provided, long-term benefits in greater detail DETERMINING RATES OF PAY “How are decisions made that determine wha will be paid 35.15 per hour and who will teceive 33 million for a year's work? Why does an organization consider it reasonable to pay af ‘entry-level clerk 312,000 per year, a star salesperson $3 million per year, and its ebief execu tive $9.5 milion per year? Why should the manager of the junk bond operations for an investment banking firm make $20 million a year, or a TY star $1 million per series episode? Why should a college senior be offered a contract fer $8 million to play profes sional football, or a newly minted 25-year-old graduate of a top law school be given a start- ing salary of more than $100,000 a year? Believe it ar nct, rational and logieal reasons explain these seemingly exorbitant salaries. “The eritical or basie reasons underlying the differences in pay and cumpensation pack. ages for different employces relate to the following correlates or determinants. Each of these correlates is relatively simple and straightforward, but like most factors influencing compensation decisions, their interactions ean become diltcult to follow and understand. 1. Kinds and levels of required knowledge and skills 2, Kind of business 3. Union-nonunion status Capital intensive versus labor intensive e-o{ business 5 6 Philosophy of management 7, Total compensation package 8. Geographic lo 9, Supply and demand of labor 10, Profitability ofthe firm AL, Eniployment stability 32. Gender difference 13, Employes tenure and performance Kinds and Levels of Required Knowledge and Skills ‘The most important facior influcncing the rate of pay of an employee is the kind of job the person performs, In classifying a difterentiating jobs for pay purposes, no one single factor corries greatcr significance than the knowledge and skills required of the jobhokler, The highest-paid jebholders in the United States, and for that matier throughout the world, are those who are success{ul entertainers (artists athletes, actors, models musicians), ‘posiness leaders (entrepreneurs and top executives), political leaders, professionals, and salespersons. The highly paid people in these fields all have @ common skill—the ability 19 TES Chamber of Commerce. 200/ Employee Benefis Say. Toe 2a Carrols Heatin-care Ageclerated ie 2000 witha Jump GO to $1,ilion” Wil Set Journe,amvary 2002 pak RAAT Chit Urges Qreshou! of Health Care System" Alas Journal Covstaron. June 3.2004. 3. 1g Ht alla Have’Tende’ NOC Reet Deal (r Final Season, Gives Cas 33% Raise” Wit Sect, dour etevnty 12-200228 PARTI Afacrocconomie Compensation Concepts influence others. They also have mastered skill work that have enabled them to reach levels of eminence and, Ihigh rates of pay for what they do. icular disciplines or areas of elum, receive exceedingly For the great majority of workers who perform the relatively mundane. everyday taste that make life acceptable for most people, knowledge and skills are not the only criteria used to determine job rates of pay. Although these factors continue to be important, other factors such as working conditions, effort, and even seni y also affect pay rates. Kind of Business ‘The nature of the business is also a major factor influencing the pay received by a jobholder, For some jobs (especially higher-level jabs), private-sector businesses provide higher rates of pay than those in the public sector. Profit-motive, private-sector organizations pay their leaders far more than nonprofit private-secter arganizations do. For example, the range of pay from the lowest-paid to the highest-paid! member in a religious organization is normally restricted, except for some televangelists whose pay relates more to entertainment than to religious services. The lowest-paid, full-time clerk in a church might receive $11,000 per year, sand the highest-paid administrator might receive $110,000, 9 10:1 ratio, On the other hand, the lowest-paid clerk for an automobile manufacturer might receive $15,000 per year, whereas the highest-paid executive might receive a salary of $1.5 million, a 100:1 ratio. What this example shows i that rates of pay for lower-level warkers da not vary nearly to the degree that rates of pay for top executives vary. Not only do private-sector-publicsecior and profit-nonprofit characteristics influence rates of pay for certain jobs, but so does the nature of the product. Restaurants, lodging establishments, and retail businesses have s reputation for paying their operative emplayces low wages Transportation, mining, and heavy manufacturing provide relatively high rates of pay for nonmanagement workers, whercas textile and apparel manufacturing arc low-paying, industries. Table 3-1 provides examples of average rates of pay‘ for workers.in different kinds of businesses’ Union—Nonunion Status Jn 2003, approximately 12.9 percent of all workers in the United States were unionized. Industries with the highest proportion of unionized workers are in the public sector— federal, state, and local gavernments (37.2 percent): transportation and utilities (26.2 Percent); manufacturing (13.5 pereent); construction (16.0 percent): and mining (9.1 per cent). By 2003, the percentage of unionized members in the private sector had declined to Jess than 10 percent. Lowest Paid Highest Paie imited-service eating places 27.38 Moior vehicles Drinking places alcoholic beverages 7224 7.78 Support aetivities for watee transportation ‘Amusement parks and arcades 7317.88 Power generation and supply Fullservice restaurants mal 791 Natural ges distribution Used merchandise stores 4533839 ‘Aerospace products and parts RV parks and recreational camps = 7212, 9.14 Commercial equipment ‘Accessories and other apparel 3159 9.26 Pulp, paper, and paper-board mls (Cut and sew apparel 31829 Tron and stee! mills Books periodicitsand music stores 4512.46 Basic chemicals Florists 3197 Metal ore mining Source Emplorment ad Earnings (satin gion, Diz USDOL, bureau of Labor Sti Sune 2000) ble BAS, |Erelesmcntand Earungs (Washinglon,D:C-: US. Deparment of Labor [USDOL], Bureau of Labor Stat Jane eb rt Earnings (Wshinglon. DAC: US. Depa Labor (USDOL. Labor Statistics, ‘News (Washington, D'C: USDOL, Bureau of Labor Statistics January 21, 2004).p. 1. 37CHAPTER3 The World of Pay and Compensasion 29 Since the blossoming of unions in the late 1930s, those businesses with the highest rate of unionization also have included some of the highest-paid members of the workforce, In 1982, the United Steelworkers of America (USWA) boosted that its members were the highest-paid industrial workers in the world, earaing an average hourly wage of $13.10, In 1982, there were more than | million of these highly paid steelworkers:by 1986, the number had draped to fewer than 700,000, and by 1995, the number was less than 600,000. In 1999, a Job Class 34 steelworker working on incentive received a standard hourly rate of 18.482 with an incentive calculation rate of $9.868 for a total hourly income of §28.380. Examples of average hourly pay for workers in heavily unionized industries (as of June 2004) arc as follows:? Electric power generation szso1 Motor vehicles 2800 Breweries, wineries distilleries thas ‘ron and steel mills 23.27 At the same time, the average hourly earnings of all production or nonsupervisory workers in manufacturing jobs was $15.64" Capital Intensive versus Labor Intensive Quite often, businesses that have law labor eosts relative to revenues pay employees higher rates of pay. Probably no one cost af business is more controllable and has a greater influence on profits than labor costs. When labor costs are « small percentage of revene— say, around 10 to 15 percent—such as in chemical-processing operations, there is a chance that Iahor costs will not be as tightly controlled as when these costs are 35 co 60 percent of revenue. ‘Labor-intensive industries also require the employment of larger numbers af low-skilled laborers. As businesses become more capital intensive, using newer and more sophisticated teclinology and processes, they require fewer employees; however, these employees must have higher levels of knowledge and skills In turn, these more highly skilled employees usually-will demand higher rates af pay. Size of Business Large businesses often provide higher wage rates than smaller businesses. Profitability and unionization frequently are related to company size. Firms normally increase in size because their products are in demand, With high demand come economies of scale and the opportunity ta increase profit with each additional unit of good or service provided. If for no other reason than strictly the psychological factor, a more profitable business is mare likely to share some of its profits with workers by increasing their pa Unions traditionally have focused on businesses with many cmployces. Organizing, like any sales activity, is expensive, and the purpose of organizing is ta have as many dues- paying members as possible, Even when a large firm is not unionized, it pays its members rates of pay equivalent to, if not greater than, those received by employees in comparable firms that are organized. This is a fundamental business strategy intended to keep the firm vnion free ‘A dircct relationship also exists between the size of the salaries and bonuses received by tap exeeutives and the size of the companies for which they work. For example, the otal cash compensation of a chief executive officer in a nondurable goods manufacturing firm with $30 to $250 million in annual sales is approximately 26.0 percent of that paid to asimilorly situated executive of a firm producing more than $1.9 billion in sales. In fact, a good rule of thumb is that the pay of the CEO will increase by about 21 percent for each doubling of revenue size. TBraplorment and Eamings (Washingios, D.C:1USDOL, Bureau of Labor Statistics Sune 2004), Table B15, “Thi ‘Watson Wyatt Data Services, Insusry Report on Top Management Compensation, Wo | (2004/2005), 87 38

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