G lengbeaghRead | HUONG DAN THU [finis DPMOSADE Conptyebphin Ngoc | THAP THONG TIN [inayat 00 ‘ong Best KHACH HANG ‘Naly thay dis 1/097 77 ‘Bign sogn Kiém tra Phe duyét (chit bj, hp va ten) 8 bo nts) Went ho vem) Lf, Hippo bef Duag 1. Me dish: Nh mye dich dim bo thong tin khich hing due hu thi diy i vehi xi. = Chutin bj kho dé ligucho bg théng quan ly théng tin khdch hang. = Phe wy cho cfc chum tn, chin sich kin doar cha cOng ty. 2, Phgm vi dp dng: ‘Ap dng i ee Showroom, Shop v8 tit cle Kénb bin hing rn on be thdng CBng ty phn [Ngge Tai Long Beach ‘3 Trich nhigm thy hign: Quin Ij, Giim st, Nn vign tg eke Showroom, Shop, Sale online vi ‘tt ca cic kénh ban hang khdc 06 Tién quan, chju trich nhigm thye hign va cp nhgt chéng tin Khdich ting theo quy din 4 Taviée ie 1) KH Khdch hing 2) NVBU bin vign bio hang 3) BP CSKLH: bg phn chim sc khich hing 5. Noidung: 4.1 Quy dinh chung: 1) Nbdn vién tai céc Chi nhanh, showroom, Shop, Sale online va tit cd céc kénh bain hing khée. ‘vadin thi quy dinkvé vige lay thong tin KH. 100% KH Vigt Nam khi mua hang phai c6 tin theo ndi dung Phiéu bdn hang — LBP/MO/CH-QTO1-BM16. Traimg bop cic i King xn doe tng tn, NVBH ligne GSBH/Quin I showroom, Shop kx Arye tip vio Philu bn hang. Trg hap NV Showroom, Shop, oi kénh bén hing Khoa the hin dng ay dink 8b ché i theo qu inh nu tong mye 83. - Ce thing tin chinh (bit buge phai e6) eiia mgt KH: Tén, Sé din thogi, Tinh’ Thanh phd, gly tg sn = Che thong tin bd sung (khOng bit buge) nu: Ema, mye ch mua sm, mau sic yeu a keh hing = Lau f:Chon dg thong tin vé git (nam, na) va qube teh (VigtNam) eta kh hang, $52 Thu thgp thong tin khich ng: = Khi KH d§ dingy mua sin phim, NVBH bit diu tién hanh thu th§p thong tin, nén bit du ‘lng thi 49 thin thio, cui nbe vétgiong ad ne nhng, am lagna via di nghe: “De, Anh/ Ch vai log cho em xin thing tn = Tron qu i xin tng i, ndu gp KI ng nga ki cung ep, NVBH ne ing, Kno so gid thich cho KH: "Dg, Cng ty em eip nh thing tin cia Anh/Chj nue Ho te, sb ‘Trang 12Gimabeutdet | HUONG DAN THU [SEE MOSER CongiysB shin Ngsetai | THAP THONG TIN [rindayaiicoo | ong Bench KHACH HANG Nely thay dis SSC” thogi, ngay thing nim sink vi Tinh think noi Ank/Chj sink sing dé dam bao cdc tuple i cho Kitab: © Béo hank sin phim vit lam méi sin phim (mién phi) cho KH. + Ap dung nhiirg chwong trink Chim séc va wu dai dijic bigt nhin dip ngay Sinh nhgt ro © Gitidén KH thong tin céc chucong trink khuyén mai hdp din cita h@ thing LongBeach Peat ¢ Daim bio bao mit tuyét adi théng tin cla KH.” = Khi KH cung cp thing tin, NVBH chi ding ghi nhén diy di thing tin KH lén Phiéu béin ‘Aang, cip nhét 1én phiin mém IBMS théng qua Ipad hodc chuyén Phiéu bein hang cho bi ‘phiin thu ngén cép nhét dit lige KH én phn mém IBMS. = Khi cp nhdt théng tin kén phiin mém IBMS, NV thao tac leu thu, 53 cd tp dune ‘Déi voi cée khach hing bj thiéu, sai théng tin chinh (Tén, Sé dién thoai, Tinh! Thanh phd, Nady thing ndim sinh, néu Phiéu bén hang khong e6 xée nbn cla GSBH/ Quan ly vé vige KH ‘khé tinh khéng cung cép thong tin thi NVBH sé khéng due ghi nhin doanh sb bin hing di voi kita shit dy di tén KH €6 “Trang 22