Technology Infrastructure Services

August 9, 2011

2011 Wipro Ltd - Confidential

Technology Infrastructure Business Overview

Business Snapshot Leadership

Revenue run-rate of US$ 1.1bn 15,500+ Strong team 200+ Customers in US, Europe, Japan

Wipro is a leader in Infrastructure Outsourcing ---

and over 750 customers in India/APAC Total Outsourcing Services

Comprehensive suite of Infrastructure Services

Forrester IT Infrastructure Outsourcing Wave Largest offshore Infrastructure Service Provider in revenues, people, customers Wipro has largest footprint of any India based service providers in MSS Forrester Pioneer in Remote Infrastructure Management

Professional Services Managed Services Total Outsourcing Services

Wipro Data Center map

Delivery Excellence

Hosted solutions through Wipro Infocrossing Data Centers State-of-the-art facilities like Global Command Center (GCC) Offshore Factory Model for Global Application Migration and Server Rollout Winner of NASSCOM Innovation Award for GCC Service delivery based on ITIL best practices 24/7 support in shifts

Strategic partners

2011 Wipro Ltd - Confidential

End To End Service Provider

Consulting & Design

End User Computing

IT Service Desk Deskside Support Mobility Computing Messaging Service Management

Technical Support Network Services Services

LAN, WAN, VOICE, VIDEO Contact Center/Call Center/Telecom IP Convergence, CTI/IVR

Implementation

Support/Sustenance

IT Service Desk

Audit/Trends

Enterprise Security
Information Security Application Security Managed Security Services

Datacenter and DR Services

Servers, Storage, Databases, Security, Mainframes, Network (DC), Data Center Management & Operations

Transformation

ITIL
Best Practices

PMI Six Performance ISO 20000 Measurement Sigma

Process Discipline Continuous Improvement

2011 Wipro Ltd - Confidential

Infrastructure management services

Monitoring Administration Diagnostic (Proactive & reactive) Trend based consulting Vendor management
Desktops Databases Distributed Servers & Mainframes Messaging Networks Security

Storage

Reporting
Incident Management Problem Management

Change Management
Configuration Management
Comprehensive range of management of infrastructure assets resulting in higher availability of systems

Wipro confidential

Level 2 Support Team

ATM

customer

Bank Monitoring Team Global Service Desk Team

Router

Server
Router Switch Firewall

DB Server

Application Server Wipro confidential

Thank You

2011 Wipro Ltd - Confidential