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    83 views214 pages

    Quiz SSG104

    Uploaded by

    Doan Huynh Tuong Vy (K17 HCM)

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    Started on State Completed.on Time taker Maris Grade Sunday, 27 March 2022, 3:32 PM Fished Sunday, 27 March 2022, 4:23 PM 51 mins 11 secs 2209,00/214.00 8.7 out of 10.00 (38%) ‘vesten 1 Which ofthe following is @ common throughput? a, Climate b, Task performance Task activites 4. Group configuration The correct answer is Task activities xnsten \When giving an oral presentation in lass, you shoul a. Select one or two gestures and using them throughout a presentation in order to overcome nervousness. b._ Select on outline of typical presentation more than five main poines Select your speak rate just ike your professors’ one 4._ Select overall organizational outline fora presentation including (1) opening, (2) body. and (2) closing ‘The correct answer Is Select overall organizational outline fora presentation including (1) opening, (2) body, and (3) closing xnsten What do you calla team consists ofa group of pe projectiprojects? le coming together as a distinct organisational unit in order to work on a The functional team b. The contract team The matrixteam The project (single) team The correct answer Is ‘The project (single) team constend \Whe do potential employers consider references from asthe best type of references? a. Your fiends . Your lecturers or your previous manager ©. Yourfamily 4. Yourbest fiends ‘The coreect answer Is Your lecturers or your previous manager, onsen 5 What re good advice for a meeting participants? become angry or no good reason demand much more information than is needed demonstrate professionalism in your verbal and nonverbal interactions 4. offer much more information than is needes ‘The correct answer Is demonstrate professionalism in your verbal and nonverbal interact ‘onsen 6 he meaning of "Cogito ergo sum"? ‘We exist, and we are aware that we exist, because we think *Lknow what Lam thinking” ink, thecef 4. lthaur thought or the ably to think. we don't exist” b. The correct answer Is ink. thecefore Lam ‘onsten7 In a communication transaction, feedback represents a. anything that interferes with or inhibits effective communication. b. the response or reaction to a message. the media through which group memvers share messages. ‘a group's physical and psychological environment ‘The correct answer is the response or reaction toa message. ‘The elections committee of the Student Government Councils making preparations for the upcoming campus elections. During which part ofthe agenda should the elections committee chairperson report on the status ofthe committee's work? a. unfinished business b. new business reports from individuals and subcommittees The correct answers reports from individuals and subcommittees onsen For an effective meeting, we decide whe should snd, where and when to meet and inorder to be prepared and productive. ‘what materials members need b. funny stories teabreak 4. teaand coffee ‘The correct answer Is what materials members need cxnsten 10 [An interview question that asks about one of your weaknesses would be answered best by: a. asking if tis necessary to talk about weaknesses. b. saying that you do not have any weaknesses. ‘admitting the weakness, naming a weakness and turning it nto a strength ‘The correct answer Is naming a weakness and turning It into a strength ‘oncten 1 Which ofthe following labels does NOT represent how member behavior can disrupt a meeting? a. loudmouth b. latecomer whisperer 6. summarizer ‘The correct answer Is ‘vnsten 12 When conducting @ meeting, you shoul a. Make It.as short as possible because time is gold b. Get every team member to voice out thelr feeling and opinions Be bold and honest, not afraid to hurt people's feeling 4. Favor relationships ‘The correct answer Is Get every team member to voice out thelr feeling and opinions ‘vnsten 13 \What should you use for speaking ethically? a. False evidence to support arguments b.- logical reasoning Unsupported reasoning Relevant evidence The con Relevant evidence cxnsten 14 Meetings give members areal voice in decisions in order to motivate the a. be selt-entered b. raise confiets contribute tothe group goal 6. debate ‘The correct answer Is contribute tothe group goal ‘vnsten 15 What is good advice to communicate effectively ina job interview? b. 6 Rambling Over friendly Keep eye contact, Using jargon ‘The coreect answer Is Keep eye contact ‘onsten 16 Which sentence below conveys a negative attitude? b. 6 ‘You will be pleased with your decision Itis unfortunately you were unable to join us. Hook forward to seeing at the next meeting. ‘Add your ideas to the wikl by entering this code, The cor Icis unfortunately you were unable to join us. ‘vnsten 17 Which sentence below eff rely conveys @ positive attitude? a. The store will nt open until 10am, b. regret to advise that we must the refund request for your Keyboard. ©. Our professional staff wil repair your laptop. 4. You cannot be enralled in your courser course. ‘The correct answer Is Our professional sa will repair your laptop. xnsten 18 \When doing your research on a potential emplayer, you might seek answers f b. 6 \Whatare the strengths of the company? What is the corporate culture ofthe company? Is this company near my house? \Who are major competitors ofthe organization? all que ns below EXCEPT: ‘The correct answer Is Is this company near my house? vnsten 19 [At what point inthe agenda does a chairperson officially begin a meeting? atthe cal to order b. during the approval of the previous meeting's minutes after reports from individuals and subcommittees 4. during the approval ofthe agenda cxnsten 20 a. Name b. Allofabove © bate le page of a business pronosal? ‘oncten 21 Which ofthe following is fale about composing ema? b. 6 Repeating key words in sentences is a way of glving emphasis tothe ideas represented by those words, Sentence unity comes from limiting content to one main idea Short sentences are understandable, so your writing should only use sentences with no more than 30 words ‘one way to emphasize an idea is to tell the receiver what is important The cor Short sentences are understandable, so your writing should only use sentences with no more than 30 words vnsten 22 12 solution s sought to improve the In the__stage of group development, the group members find themselves in conflict, ané some sol ight to imp group environment, a. Forming b. Performing Storming 4. Adjourning The correct answer Is Storming xnsten 23 Which ofthe following is NOT part ofthe planning process? a. Apply the principles of business communication b. Oulline the message content Select the organizational plan 4. Establish purposes ‘The correct answer Is ‘Apply the principles of business communication cxnsten 24 ‘The revising process inchides all But which one ofthe following? b. 6 ‘Checking to see that business communication principles have been applied Thinking about the visual image the message creates Determining whether the message is mechanically correct Verifying the content for accuracy and completeness The cor Determining whether the message is mechanically correct ‘xnsten 25 Susan isa new staff of team 3 in FPT Software company. Her senior told her to prepare a report to instruct their Japanese customer how the new app works Which type of report is thar? b. ¢ Technical Needs assessment Feasitlity Financial The correct answer is Technical ‘xnsten 26 Why is making grou ‘onsten 27 When being asked "please tell us your strengths?” in a job interview, what should you facus on in your answer? Tell about your skills and knowledge and explain how they satisfy the job requirements, b. Tellabout your academic awards, your successful schoo! projects. Tell our work-related accomplishments, mention how your previous supervisor or manager have pleased with your work performanee 4. Tell about your two key personal qualifications. The correct answer Is Tell about your skills and knowledge and explain how they satisfy the job requirements. ‘vnsten 28 ‘The resume opening shoul include 2 a. heading, job or career objective, and a summary of your qualifcation. b. summary of education. lst of special skills, honors, and activities, 4. section with information for contacting your references ‘The correct answer Is heading, job or career objective, and a summary of your qualifications. cxnsten 29 \Which ofthe following is an appropriate situation in wt b. 6 Reminder of an upcoming deadline for budget submissions Discussion ofa job performance evaluation Negotiation ofa new contract with an important business partner Negotlation ofa salary increase ‘The correct answer Is Reminder of an upcoming deadline for budget submissions cxnsten 30 ‘Shared information bias also Some group members discuss what most of other members are familar Groups attention to spend more time on work Groups’ comparison of social position before a meeting 4. Group's perceptions of competence ‘The correct answer Is Some group members discuss what most of other members are familar ‘onsten 31 How should the saying “your understanding was wrong” can be paraphrased into a more positive way? a. already explained the case for you more than 3 times. b. can only see mistakes in this. Let us review the fats ‘Are you sure about the fact? ‘The correct answer Is Let us review the fats. ‘vnsten 32 Which ofthe following is the best content for an answer tothe interview question, ‘What do you consider your strengths?” b. 6 Relate your skills and knowledge tothe job requirements Refer to your work-related accomplishments Cite your academic record and achievements LUst3 specific abilities that you have and explain how they have served you inthe past ‘The correct answer Is Relate your skils and knowledge tothe job requirements onsten 33 he meaning of te word "Log the Ancient Greek logixe? means asking probing questions sncefers to using knowledge. facts_and data to solve problems 4. Thescience or art of reasoning b. ‘The correct answer Is ‘The science orartof reasoning xnsten 34 ‘The Dunning:Kruger Ete dresses that a. unskilled people often think they are on par or superior to thelr peers in tasks such as test-taking abilities. b. the least experienced and least knowledgeable people are under-confident ©. Band Care correct top performers tend to overestimate ther skills ‘The correct answer Is Lunskilled people often think they are on par or superior to their peers in tasks such as test-taking abies. xnsten 35 \What Is the similarity of Critical thinking and Prablem-solving? a. They both focus on identifying, selecting, defending solution. b. They are efficient and rewarding process. ‘They are fundamentally process of questioning information and data, They both refer to using knowledge, facts, and data to solve problems effectively ‘The correct answer Is ‘They both refer to using knowledge, facts, and data to solve problems effectively xnsten 36 ‘The best way to convey friendliness to a. Use atone of importance b. Tellajoke ©. Smile 6. Speak slowly ‘The correct answer Is smile ‘xnsten 37 What isthe type of moder b. 6 Self managed team All are correct Dispersed virtual teams Selt-organizing teams ‘The correct answer Is SelF-organizing teams cxnsten 38 In ajob interview, which ofthe following answers is most appropriate to answer the question “Are you planning a family in the near future” ‘Asan active person inthe young, generation, lar quite open ta this issue, | am working hard to support my parents frst, and ‘then I gaining a high social status for my future children b. Currently lam focused on my career. Ahough having a family is always a possibilty ts not a priority at the moment. is over personal question? May! not ansie 1. suppose everyone has 3 family plan in their own way. What wil be wil be! ‘The correct answer Is Currently | am focused on my career. Although having a family is always a possibilty, tis nat a priority at xnsten 39 ‘The words that communicate best are usually those that are: b. 6 words that you know best words that will increase the receivers vocabulary because he or she will need to check a dictionary for the meaning words signtly below your receivers vocabulary level words sightly above your receiver's vocabulary level ‘The correct answer is words signtly below your receivers vocabulary level cxncten 40 “Lam the frst person in my family to complete a Bachelor degree: ond now that | have fnished my education! want to give something back to ‘ny family by getting @ g00d job with 0 company lite yours. | worked parttime while attending schoo, 50 have work experience at food stores, {om a hard worker: | grew up on the farm and could drwe any kind of machinery.” ‘This part of an application letter to software developer position Is not effective because a, It conveys negative tones, b. It-does not relate tothe company needs. Ituses impersonal salutation It provides the family background of the applicant The correct answer is Iedoes net relate to the company needs, onctenT Which type of feedback requests confirmation or clarification of a message, and soften expressed in the form of a question? a. Probing b. Supportive Evaluative 6. Interpretive ‘The coreect answer Is Interpretive cxnsten 2 ‘The solution toa research problem is presented in the report as apart of the a. Findings Appendix © Conclusion 6. Recommendation ‘The corect answer Is Recommendation xnsten 43 In one of a work group or team characteristics, wh: interdependence? a. The members communicate with one another, influence one another, react to one another b. The members share some common task or goals or interests ‘The members need the help of one another to accomplish the purpose for which they joined the group 4. The members think of themselves as a group ‘The correct answer Is ‘The members need the help of one another te accomplish the purpose for which they joined the group onsen Informal groups are used t None ofthese above Devise plans Organize and aistribute work Negotiate ‘The coreect answer Is Negotiate xnsten 45 Successful networking strategies do net include a. Ask forajob whenever possible! b. View networking as a communication exchange and relationship builder, and buld it even before you actually need it. 38) Take 3 copy of your CV to the informational interview and leave a copy with your contact ifthe recruiter asks fori. 4. Stayin touch with your contacts throughout the job search journey. Even ifthey do not know of an opening at the time of your inital contac, they may have one to share with you later. ‘The correct answer Is ‘Ask for ajob whenever possible! onsen 46 Choose the best answer for the interview question “How old are you?” a. 22years old b. Old enough to have the knowledge to do the job well But not too old to be excited about continuing to improve and do it better My age is written in my resume. | am a very young, active, energetic person. 4. Old enough to take this job. The correct answer Is Old enough to have the knowledge to do the job well but not too old to be excited about continuing to improve and doit better. onsten 47 In order to make an effective oral presentation, you should follow these advices EXCEPT a. Thorough preparation helps to bulld your confidence. b._Ifyour presentation is well organized, telling your audience which points of your presentation are important insults thelr inteligence ‘Remember that what you say is as important as how you say it. 1. Both speed and volume can be used to emphasize parts of your message The correct answer Is If your presentation is well organized, telling your audience which points of yur presentation are important insults ther intelligence onsten 48 When writing an email, you should consider your receivers educational evel and knowledge of the message topic. If your receivers do ‘not workin the same industry with you, you are recommended to use Words that you know b. Nor heal words English 1. Technical words The correct answer Is Nontechnical words onsten 49 Which is NOT Fetion an cts of Creative Thinking? The best answer or solution or method has already been discovered. Creative solution should be answer forall problems, Creative answers are technologically complex. 4. Every problem has only one solution or one right answer: ‘The corect answer Is Creative solution shoule be answer forall problems, ‘xnsten 50 Which one does a hierarchical structured team not have? a. Departmental heads ». Staff performing similar tasks © Teamleader . Junior manager ‘onsten 51 \When planning a persuasive message, you will have to anticipate what motivates the receiver—his or her goals, values, and needs. Then you build your persuasive message around these factors using the you-viewpoint by stressing, a, the receiver’ actions that you want them to take b. the recelver’s socal status the receivers requirements and benefits . the receiver’ interests and benefits The correct answer Is the receivers interests and benefits ‘vnsten 52 Which words should you use to when you want to gle contrast ideas? b. 6 Significantly, primarily, especialy For example, to ilustrate, ike First second, last Nevertheless, however, by contrast ‘The correct answer Is: Nevertheless, however, by cont ‘vnsten 53 For new college graduates with limited experience, the preferred number of pages for a resume Is a. three b. one wo 6. four ‘The correct answer Is onsen 54 Which s FALSE about Maslow hierarchy of needs? a. Maslows Hierarchy of Needs includes contro, inclusion, ané affection needs. b. Maslow basic need is physiological need. Maslow Hierarchy of Needs ranks critical needs inthe following order: physiological, safety, belongingness, esteem, and self- _actualizationse 's basic need is safety need, ‘The correct answer Is Maslow’s Hierarchy of Needs includes control, inclusion, and affection needs. ‘vnsten 55 (One of the key ndings in the Dunning. a. Unrewarded and biases b. Querconfident with sus ‘Hard working geonle ‘ I weriments is unskilled peo ‘The coreect answer is ‘Qvecconfident wih results cxnsten 56 Which statement is NOT true about creativity? a. Allhumans are innately creative, especially ifcreatwty is understood as a problem: soling sil b. cre vty is inspired when there is a problem to solve Human isnot innately creative ative thinker, you are curious, optimistic, and imaginative. The correct answer Is Human is not innately creative ‘onsten 57 Which of these s an example of upward socal b. 6 parison? ‘Asuccessful writer comparing thelr work to an aspiring writers {An aspiring writer using an objective measure to test the quality oftheir work ‘An aspiring writer comparing thelr work to 2 successful writers All of these are examples of upward socal comparison ‘The corect answer Is ‘Asuccessful writer comparing thelr work toan aspiring writers ‘xnsten 58 When preparing report content, you should ask all ofthe questions below except b. 6 Whom the reports about and/or prepared for? \what was done, what problems were addressed, and the result Including conclusions and/or recommendations? How much do your manager pay you to write the report? Where the subject studied occurred? ‘The correct answer Is How much do your manager pay you to write the report? cxnsten 59 Common meeting disruptive behaviours i a. compromiser & reporter b. late comers & early leavers information seeker & opinion giver 6. harmonizer & coordinator ‘The correct answer Is late comers & early leavers ‘vnsten 60 Which ofthe following is the best b. 6 -xample of constructive feedback? Not giving full attention tea customer gives the image that we dont think he or she Is important. ‘You are not paying attention to the customer when you are having a conversation with someone else at the same time, You were trained that youll make a more positive corporate Impression ifyou give the customer your complete attention, "believe that using mobile phone for personal purpose during working hours is not allowed in this company, but it seems lke you de not see the real benefit ofthis policy The correct answer Is Not giving fl attention toa customer gives the image that we dont think he or she is important. ‘onsen 61 Which ofthe following is te best example of constructive feedback? a. You aren't paying attention to the customer when you are having a conversation with someone else atthe same time. b._Allthe elements of a goad proposal are here; they just need to be reordered. By placing the strongest element frst, we can apture and hold the reader's attention, Why canttyou stay focus? It's only 10 o'clock in the morning, 4. Your proposals disorganized, contains computational errors, and is a writing disaster The correct answer Is All the elements of a good proposal are here; they just need to be reordered. By placing the strongest element fist, we can capture and hold the reader’ attention, ‘vnsten 62 You may maintain less eye contact with audiences who ar. b. 6 Very interested in your presentation New to your team Want to ask questions Not showing interest in your presentation ‘The correct answer Is Not showing interest in your presentat ‘onsten 68 \What should you put in the Work experience part in a resume? b. 6 Personal contact academic degrees, professional development, certificates, internships 5-10 skills you have gained in your felé most recent jobs you have experience; Include the ttle of the position, employer's name, location, employment dates ‘The correct answer is most recent jobs you have experience; include the ttl o the position, employer's name, location, employment dates concen 64 Lisa team works in an IT project. They report formally to the company, the tearm members were selected by managerment and the tear ‘works in informal style with indirectly controlled by senior management ofthe company. What formifeatures of Lisa team can be? a, Project team b. Mixed structure team ._Selforganizing team 1. Self management team The correct answer Is Self management team ‘onsten 65 Which words below show emphasis? For example, to ilustate, lke Signincantly, primarily, especialy First second, last 6. But, however, by contrast ‘The correct answer Is Significantly, primarily, especialy cxnsten 66 erformers tend to: (One of the key ndings in the Dunning. a. Underestimace ther skis b. None above Rankthemselves above average ‘onsten 67 Which ofthe following is NOT the reason for leaders to enable a broader social-connectedness between employees in the workplace? a. Psychological wellbeing is at risk, as s cognitive performance, if people can't socialise at work b. Theactof socialising with other people on a regular basis increasingly being seen as necessary for maintaining and increasing the information highways within the brain. t helps people think bet People with friends at work tend tobe happier and more productive, 1. People with broad organisational knowledge that people like collaborating wth seem to add the most value The correct answer Is People with friends at work tend to be happier and more productive. onsten 68 How should you best respond to interview questions? a. Be enthusiastic, honest, sincere, and state your accomplishments in a specific and positive manner. b._Embellsh your achievements and accomplishments to make sure the emplayer remembers them. {Use caution when describing what you have accomplished so you will nt appear to be bragging on yourself 4. Say that your achievements and accomplishments are detailed on your resume. ‘The correct answer Is Be enthusiastic, honest, sincere, and state your accomplishments in a specific and positive manner. ‘xnsten 69 Four group level factors that comin b. 6 1use groupthink ae: ‘Aggressive, isolation, discouragement, biased leadership Cohesion isolation, discouragement, biased leadership, Cohesion isolation, biased leadership, decisional stress Cohesion, biased leadership, solaton, aggressiveness ‘The correct answer Is Cohesion isolation, biased leadership, decisional stress cxnsten 70 What se good advice for a meeting chairperson? Show respect for everyone ‘void sarcasm and cynicism Allare correct 4. Expect the unexpected ‘The correct answer Is Allare correct ‘onsten71 “The surprising fallure to notice an unexpected abject or event when attention is focused on something else’ ths phenomenon is known a5: a, Frog Pond effect b. Inattentional deafness Dunning-Kruger effect, 1. Inattentional blindness ‘The correct answers Inattentional blindness cvnsten 72 \What should you put in the Education part in a resume? a. 5-10kills you have gained in your field b. Personal contact «academic degrees, professional development, certificates, internships most recent jobs you have experience; include the title ofthe position, employers name, location, employment dates ‘The correct answer Is academic degrees, professional development, certificates, internships onsten 73 ‘The best way to convey friendliness isto b. 6 smile Stand close tothe audience [Add friend with others on social media. Just be yourself ‘The correct answer Is smile consten 74 ‘On her way to an important Friday morning meeting, Susan observes one ofthe people she supervises speaking harshly to a customer. Susan kriows she must offer constructive feedback tothe employee, so she decides to a, stress the benefits the eceiver will gain by modifying his ther behavior b. concentrate more on her verbal than on her nonverbal message speak to the employee early Monday morning 14. minimize the impact af her critic's by speaking in general terms The correct answer Is stress the benefits the receiver will gain by modifying hsrher behavior consten 75 In order to write lear and concise letter, you shoule omit unnecessary words lke inthis sentence: a. Wewould tke to invite you to e very important event this year, its called Graduation party! b. He went up to my home where Ilive in the south end ofthe city Print our 6 copies of this dacument before 10am tomorrow when | have ti report to the management board 4. The school bus works from Monday-Friday ‘The correct answer is ‘The schaol bus works from Monday-Friday. consten 76 Below are questions that a job applicant should prepare to ask during an interview. b. 6 How much can the company pay me? What are the major responsibilities ofthe job? How is job performance evaluated and how often? Please describe the normal routine of this position? ‘The correct answer Is How much can the company pay me? onsten 7 Which is NOT commonly uses type of project team? a. The complex team b. The project (single) team The functional team 4. The matrixteam ‘The correct answer Is ‘The complex team consten 78 mportant part of an application letter isthe a. summary of qualifications b._attention-getiing opening _action-promoting lose 4. logical explanation ‘The correct answer Is summary of qualifications cxnsten 79 ‘The disadvantage of written messages is that they b. 6 Can be revsed and edited to ensure they adhere tothe principles of business communication Can have legal value. CCan be viewed as being more formal, in part because they are permanent, (Can be reread and studied, which is important if a message Is long is complex, or has been written in anger. ‘The corect answer is Can be viewed as being more forma, in part because they are permanent, ‘vnsten BO All of the following strategies are for keeping a meeting moving at a comfortable pace EXCEPT b. 6 Place atime limiton each agenda tem stay focused on the meeting's goal Only begin the meeting until all important group members are present Schedule another meeting to discuss unfinished business ‘The correct answer Is Only begin t fe meeting until alli mportant group members are present ‘onsen 81 ‘Dear Sir/Madam, | regret to inform you that your application for internship at FPT Software wos not accepted. Your application arived too late. Many students apply to internship work at FPT Software Compony, but only 70% are admitted each yea. More people applied than could be ‘cepted this year, nd students who metal requirements were accepted by the mailing date of ther applications. We reached the maximum students we could accept before receiving your leer. Sincerely." Which principle of composing business message that this email violates? Uses indirect plan b._ Emphasizes negative news by apologizing Offers no akerns tive or friendly dose 4. Provides no explanation forthe negative news ‘The correct answer is: Offers no alternative or friendly close ‘onsten B2 Davi has just been given the task of delivering an oral presentation to the marketing department of th ‘months ago. The fist thing David should do i. b. 4 draft an outline determine the purpose of the presentation analyze the audience gather supporting data saniation he joined two The correct answer Is: determine the purpose of the presentation onsten 83 Factor whieh is included in the inp a. Decsion-making b. Task performance © Climate 4. Communication ‘The correct answer Is Climate onsen BA \Which ofthe following answers depicts the 3 main elements of a meeting? structure, a chedule, chairperson b. conflict cohesion, engagement chairperson, agenda, minutes 4. members, leaders, engagement ‘The correct answer Is structure, schedule, chalperson ‘onsen BS Groups can learn from experience by evaluating meetings and using such feedback to a. blame one another b. insult one anather improve future meetings improve past meetings ‘The correct answer Is improve future meetings ‘onsen BE Which of Maslow Hierarchy of Needs is primarily met when 2 neighbourhoods watch group forms to deter crime inthe community? a. Love and belonging b. Esteem Safety 6. Physiological ‘The correct answer Is safety ‘onsten 87 Michelle is new staf of Research & Development praduct Department in IKEA company. Her team is developing a new bookshelf design for tropical countries. She is assigned to prepare a report about the need of the product in Vietnam, Which type of report is she preparing? b. ¢ Needs assessment Financial Progress Feasialty The correct answer is Needs assessment consten BB Which of tne following can be. Family group, friendship grouo ‘definable membership ‘Work group without identity ‘The corect answer Is ‘Adefinable membershio cxnsten BS ‘Habits of min 2. Ate personal bias toward someone or something ». Ate the personal commitments. values. and standards you have about the principle af good thinking, Reflect the evaluation based an personal knowledge and atitude ‘The correct answer Is cxnsten 90 Social comparison can lead to a. Impacts on self-esteem, feeling of victory feeling of humbleness . Impacts on self-esteem, feeling of enw, feeling of regret ©. Impacts on self esteem, feeling of lve, feeling of being superior 6. None abave ‘The correct answer Is Impacts on self-esteem, feeling of envy. feeling of regret ancien 1 How can you demonstrate sensitity toa partner's culture? b. 6 Start formally before becorning informal Mimic the partner's mannerisms perfectly ‘Avoid discussing any cutural differences Begin informally to help establish rapport ‘The correct answer Is Start formally before becoming informal ‘xnsten 92 Which ofthe following advice is NOT suitable for 2job interview? b. 6 Be confident Review job descristion Come prepared Dress casually ‘The corect answer Is Dress casually xnsten 93 In order to make good impression to achieve the message goals, postive words convey optimism and confidence are: b. 6 Contradict, faut, unable Disapprove, impossible, obnoxious Deny, hateful, not Favourable, compliment, answerable ‘The correct answer Is Favourable, compliment, answerable onsten 94 How should a cover letter begin? a. Lamwriting to inform that | am looking fo ajob asa graphic designer. b. My GPA is 3.75. am in top 10 student ofthe year. «. Lamuwniting to express my interest the graphic design position advertised on your company website, ‘Although lam freshman in graphic design, lam able to handle the tasks mentioned in ob descriptions. ‘The correct answer Is lam writing t express my interest in the graphic design position advertised on your company website xnsten 95 Which ofthe following interview questions is a behavioral question? Where do you want to be in the next five years? What type of work environment, structured or unstructured, is your most productive work setting? ‘You are younger than most people you will supervise, Oo you think that isa problem? Tell an experience of atime when you faced a major problem in group projects and how have you dealt with i? ‘The correct answer Is Tell an experience of atime when you faced 2 major problem in group projects and how have you dealt with i? xnsten 96 In group decision making process, i there are more people agree. b. 6 Group polarization Group sharing knowledge Complete agreement All resources are mobilizes certain point of view, we may consider the fact thatthe group has ‘The correct answer Is Group polarization xnsten 97 Which ofthe following is NOT a requirement of a valid contract? a. legal subject matter b. competency of parties offer and acceptance 4. written on a contract form ‘The correct answer Is writen on 3 contract form onsten 98 ‘The acknowledgement of the cultural differences and learn how to work with them is one of group diversity that may be called al interventions reducing conflict in 4, Voluntary or involuntary cemoval b. Structural intervention Adaptation 6. Managerial intervention ‘The correct answer Is ‘Adaptation xnsten 99 Michelle is new staf of Marketing department in FPT Software company. Her manager told her to prepare a report to review actvty of the department in the last 3 months. Which type of reportis thar? a. Progress b. Needs assessment Financial 4. easily The correct answer is Progress ‘vnsten 100 What is groupthink? b. 6 Group members decide to support each other Group members are incapable of making a rational decision Group members underestimate group skills None ofthese are correct ‘The correct answer is Group members are incapable of making a rational decision ‘nsten 107 \What should be written inthe Personal Information part in a resume? Health issue Religious beliet Gender, height, weight 4. Email and phone number ‘The correct answer Is Emailand phone number ‘vnsten 102 A the end of every month, a sales manager offers @ cash bonus to the most successful salesperson, What type of power i this leader The correct answer Is ‘nsien 103 How to deal with loudmouth ina group meeting? 2. Interrupt them and shift the focus to other members b._ Assign them sidetine tasks (eg, taking minutes) that shift them from talking to listening and writing, «.Tellthem to move out ofthe room and walt for the meeting minute 4. Acknowledge that you understand thelr positions The cor Assign t em side-ne tasks (eg, taking minutes) that shift them from talking ols ning and wring ‘vnsten 104 For undergraduate students in business, the study of motivation is often an exercise in abstraction and memorization. However, the authors Ihave found that the following experiential exercises bring the subject to fe, providing students wth specifi, concrete, Behavioral knowledge The frst exercise is designed to Introduce the subject of motivation. Students use thelr own past experience to generate descriptions of Contrasting motivational states, The second exercise invalves application and review. Students draw upon their past experience, cognitive learnings and imaginations to mentally rehearse how thelr ehovior as managers might iluence ther employees motivational states. This paragraph is. b, 4 Conclusion Body Abstract Reference of a report. ‘The correct answer Is Abstract ‘vnsten 105 Culuralinteligence i ability to: Aware and work with cultural dfferences on teams ‘well coogerate in team diversity Successfully communicating with foreigners 6. Understand other culture ‘The corect answer Is ‘ ‘ ‘unsten 106 Laura has an important meeting tomorrow to present her solution to the city People Committee about improving students life, Which ofthe folowing 's good advice for her to prepare herself for the presentation? Use emotional appeals b. Hide numbers and facts if the committee do not ask Simplify the students problems to make the solution ook easy 1. Prepare the presentation with relevant data and rehearsal the speech carefully The correct answer Is: Prepare the presentation with relevant data and rehearsal the speech carefully ‘xnsten 107 ‘The SEM model suggests that managers may prefer sub-optimal candidates because these candidates are not likely to: a, Threaten the manager’ position, b. Bemore competitive ‘Have negative working attitude. elazy ‘The correct answer is ‘Theeaten the manage’ position, ‘onsten 108 How many sta b. 6 The cor ‘onsten 109) What re good advice or a meeting participants? Communicate interest and stay engaged in the discussion All are correct Respect space and do not place your notebook or papers al around you 6. Respect time limits ‘The correct answer Is Allare correct ‘vnsten 110 What re the four cyclical steps of the career roadmap identifies? Know yourself, Increase income, Galn more business relationship, Put cal together the job search process Know the job market, Know leadership, Explore and choose options, Improve living standard of self and family Know yourself, plore and choose options, Gain knowledge and experience, Put itll together the job search process 4. Know employees’ requirement, Explore your passion, Gain money, Gan social relationship ‘The corect answer Is Know yoursel, Explore and choose options, Gain knowledge and experience, Put ial together: the job search process censten 117 When you conduc a job campaign to obtain employment. After analyzing your qualifications and job preferences, you wil a. Email cover letter to potential companies b. Goto gym to prepare good heath and appearance for the job interview Obtain information about employment opportunities 4. Star¢an interview fora jab ‘The correct answer Is Obtain information about employment opportunities ‘vnsten 112 Informal groups usualy serve to: pool information ‘organize and distribute work satisfy needs of affliation negotiate ‘The correct answer is salisyneeds of afflation onsten 113 \Which questions below that a job applicant should prepare to ask during an interview? b. 6 ‘When do you expect to make a hiring decision a tis said In the recrultment advertisement that this postton ls in urgent need? Please describe the normal routine ofthis positon in atypical day? How much isthe salary? How can | gain promotion? ‘The corect answer Is Please describe the normal routine ofthis position in atypical day? ‘onsten 114 “Please report to my ofce at 2pm tomorrow, os there ae some matters that I need to discuss with you. | have a meeting scheduled aut of ‘oun tomorrow at 5 30 dont be late. Bring with you to the meeting al the ad layouts that were sen ast week tothe publisher and @ copy of ‘all ads that we published lst month, Don tell anyone else about our meeting. Why this sentence "Dont tll anyone else about aur meeting” should be removed from the above email? a, Allare correct. b. It creates anxiety by lack of reason. It creates distrust by commanding secrecy. 4. Itdoes not show concern for receiver. ‘The correct answer Is Allare correct ‘unsten 115 Which isthe lowest learning 1g: level of loom's Taxonomy? a. Understand bo Create © Remember ‘unsten 116 Which ofthe following statement is true about networking? a. Networking isthe process of developing relationships and allances with people who can identify job leads and assist wth the job search, Networking does nat save time for employers to find their potential stat Networking includes the group of people who can identify job leads and assist you with the job search, Networkings one of the resources of your job search but not the top importance. The correct answer Is Networking is the process of developing relationships and alliances with people who can identify jb leads and assist with the job search ‘onsten 117 Which ofthe following interview questions is a behavioral question? a. What is your greatest weakness? . Doyou ike to work alone or with other people? ‘What does teamwork mean to you? 4. Give mean example ofa situation in which you were successful (or unsuccessful} in motivating someone. ‘The correct answer is Give me an example ofa situation in which you were successful (or unsuccessful) in motivating someone. ‘onsten 118 [At what point in a business meeting should group members approve the agenda and minutes? a. right before nal announcements by members b._ before the discussion of new business &rightafter the callto order 4. right after routine reports are shared ‘The correct answer Is right after the call to order ‘nsien 119) What should you do right alter ajob interview? b. 6 Send thank you email tothe interviewer Send an email to HR department asking about the result ofthe interview ‘Wait patienty for the HR department o call you Do nothing ‘The correct answer Is Send thank you email tothe interviewer ‘vnsten 120 Which ofthe following is correct? b. 6 Hand movement makes your speech better. Use simple words for your instruction, Usually say “OK" make your speech friendlier All are correct ‘The correct answer Is Use simple words for your instruction, ‘onsten 121 What isthe most important task of a meeting chairperson? b. 6 All are correct monitor assigned tasks prepare for aiscussion evaluate the meeting ‘The correct answer Is Allare correct ‘onsten 122 ‘The designated leader is Manager b. Informalleader ‘onsen 123 ‘The legal structure ofa business should be described in which section of a business plan? b. 6 Financial information ‘Administration ‘Appendix Ownershipsmanagement/staffing ‘The correct answer is Ownership/management/staffing ‘vnsten 124 During @ meeting, the chairperson should NOT: b. 6 Evaluate the meeting Follow the agenda Begin on time Provide closure ‘The corect answer Is Evaluate the meeting, ‘vnsten 125 What is patterns of thought? a. Is the manipulation of information to form concepts, to engage in problem-solving, to reason, and to make decisions. b. Is the mental process you use to form associations and models ofthe word. Is the act of thinking that produces thoughts, which arise as ideas, images, sounds, or 1. Is the mark of an educated mind to be able to entertain a thought without accepting it The correct answer Is Is the mark ofan educated mind to be abe to entertain a thought without accepting it ‘vnsten 126 Which question below that a job applicant should prepare to ask during an interview? b. 6 How much can you pay me? Would you lke to add friend with me on facebook? \What should | study more to prepare myself better forthe ob? Do get my own office? ‘The correct answer Is \What should study more to prepare myself better forthe ob? ‘onsten 127 Which Ig NOT the teristics of Crt thinkin txamining assumations “uncovering biases ‘Skepticism ‘Group thinking ‘The correct answer Is Group thinking ‘onsten 128 In order to make good impression, positive words convey optimism and confidence are b. 6 Regret, sory, terror Wrong. obnoxious, yes Trouble, unable, happy iting, thank, appreciate ‘The correct answer Is \wiling. thank, appreciate ‘nsten 129) Meetings give members a chance to argue b. real voice in decisions time to relax 6. time to chat ‘that boosts their motivation to Implement group ideas and actions ‘The correct answer Is real voice in decisions ‘oncten 130 ¥ you are writing an email to your junior and his reading level is at average, which word below should you choose? a. Diatribe b.. Gregarious . Delineate 4. Star ‘The correct answer Is start ‘nsten 131 [An interviewer may intentionally challenge you by asking dificult questions to a. To see how you handle different situations. b. To avoid being friendly. To see you panic. To show you the working environment can be stressful ‘The coreect answer Is To see how you handle different situations. ‘vnsten 132 Which ofthe following should be a consideration in determining the formality ofa gooduill message? b. 6 Timeliness in sending the message Length of message Familiarity with the receiver Cost ‘The correct answer Is Familiarity with the receiver onsten 133 Enthusiasm fasion ‘ceiblty sogicorceason The cor ‘onsten 134 Leadership ist b. 6 decision-making member ‘good manager ‘A social intergersonal influence relationshin A planner. organizer director. and controller ‘The correct answer Is ‘social interaersonal influence celationshia ‘oncten 135 You start planning a esearch study by a. determining the factors b. determining the solutions stating the problem scheduling the study ‘The correct answer Is stating the problem ‘onsten 136 ‘The person in charge of conducting a meeting isthe b. 6 dominator group leader recorder chairperson ‘The correct answer Is chairperson ‘onsten 137 Group-level factors th b. 6 bine to cause groupthink Cohesion isolation, biased leadership, and decislonal stress Cohesion isolation, biased leadership, and poor information search Cohesion isolation, decisional tress and poor information search Cohesion isolation, fallure to recognize risks, and poor information search ‘The correct answer Is Cohesion isolation, biased leadership, and decisional stress. ‘onsten 138 Which ofthe following is optional in a resume? a. Hobbies/interests b. Education background Job-related skis Work experience ‘The corect answer Is Hobbiesfinerests onsen 139) ‘The primary purpose of networking contacts is to a. seek thelr guidance and advice . leave resume with them, ask for their help in finding a job, 4. ask them to serve as a reference for your resume. ‘The correct answer Is seek their guidance and advice ‘xnsten 140 People can claim that they can lve independently and separate but they actually have a. Anced to talk to someone b. Ansed ta belong None above 6. Aneed to beincuded ‘The coreect answer Is Aneed to belong ‘onsten 1417 \What is nattentional blindness? You decide not to pay attention on something ‘You do not know what to pay attention to in attention demanding task You can totally pay attention on what's happening 1. You miss some unexpected abjects in attention demanding task ‘The correct answer Is ‘You miss some unexpected objects in atention demanding task ‘vnsten 142 ‘The numbers most commonly quoted for effective group size in a face-to-face team are: b. 6 Between 3 and Between Sand 7 Between S and 10 Between 7 and 12 ‘The correct answer Is Between 5 and 10 onsen 143) Which one of delbins nine team roles is described as: clarifies goals; good chairperson; promotes decisions making and can be seen as ‘manipulative a. Plant b. Implementer © Coordinator . Teamworker The correct answer Is Coordinator ‘onsten 144 IF you have prepared a packet of information to share with those attending your presentation, you should. a. only distribute the packet to audience siting atthe frst row b. withhold information about the packet until you are ready to distribute it tel the audience early in the presentation that the materials will be available following the presentation 1. use the information packet as gits for audience giving questions in the Questions & Answers session ‘The correct answer Is tell the audience early in the presentation that the materials will be available following the presentation ‘onsten 145 Which ofthe following advice is NOT suitable for 2job interview? b. 6 Research ather companies in the same Industry Research the company Practice answer questions about personal ite Practice answer questions about the job ‘The correct answer Is Practice answer questions about personel ite ‘xnsten 146 Which ofthe following words is not a transitional word? a. Second b. First Readily 4. Finally ‘The correct answer Is Readily ‘onsten 147 Who do staff rep a. (£0 of the organisation . Single manager Different managers 6. Teammembers ‘The coreect answer Is Different managers ‘xncten 148 You always got 10in your high school, when going to the university, you have realised that there are many other top students and you feel stressed, you don't want to know about exam or test score, What s this Phenomenon called in social comparison? a, Small fog in a big pond b. Self-esteem variation The effects of jealousy 4. Big frogina small pond The correct answer Is ‘Small frog in abig pone onsten 149) Which ofthe following is incorrect about resume? a. Resume sto show to your family what you do for aliving b. Arésumé is “self for business purposes. Itis a writen picture of who you are—its marketing tool, and a promotion of you as an ideal candidate for any job you may be interesteain ‘The word résumé comes from the French word résumé, which means "a summary: The correct answer Is Resume is to show to your family what you de for aIving ‘vncten 150 Which ofthe following criteria should NOT be considered when determining who to invit a meeting? a. Individuals who have the power to implement decisions b. individuals who are uninvolved in he issues for discussion individuals who disagree or represent minority viewpoints individuals whe willbe affected directly by the outcome ‘The correct answer Is individuals wha are uninvolved in the issues for discussion ‘ensten 1517 ‘To produce a good opening in a persuasive message, you should keep it_. a. Negative and impersonal b. Impersonal Positive and personal 6. Neutral ‘The correct answer Is Positive and personal ‘onsten 152 Jecommend theit is nies use celebrities eferent Power Coercive Power ‘Expert Power ‘Legtimate Power ‘nsten 153 Which of grouprarie aslows Hierarchy of Needs i primarily met when someone joins an exclusive lub ori elected as leader of a prestigious a. Esteem b. Physiological Safety 4. Love and belonging The correct answer Is Esteem ‘onsten 154 Which type of feedback communicates sympathy and empathy forthe source of the message? a. Interpretive b. Evaluative ©. Supportive 4. Understanding ‘The correct answer Is Understanding ‘nsten 155 kim is an academic overachiever who hold two advanced degrees both a PhD and a Public Policy degree. Kim does not enjoy meeting with others with a PhO, a master degree but she well enjoys meeting a fellow overachlever who may be famous sport players or distinguished leaders of the government. What direction of comparison does Kim engage? None above b. Downward comparisons Upward comparisons 4. Intellectual comparison ‘The correct answer Is Upward comparisons ‘onsten 156 What are included in a report abstract? Highlight tople, methods, data, and results Label, report, features tte, author Alist of the main parts ofthe report 4. Methodology ‘The correct answer Is Highlight topic, methods, data, and results ‘vnsten 157 \Which ofthe following reasons is sound justification for scheduling or attending a group meeting? b. 6 You prefer not to de the research yourself Group input and interaction are critical You hate to write reports and memos You fee lost without colleagues ‘The correct answer Is Group input and interaction are critical ‘onsten 158 Define a virtual team can be Primary means of communication Is electronic Members usually sel-selected volunteers Senior management influences only the team boundaries 4. Ateam only use face-to-face communication ‘The correct answer Is Primary means of communication is electronic ‘nsten 159) the il ‘The corect answer Is ‘ope and inspiration ‘onsten 160 Which type of feedback often involves judgment of the writer and his or her ethos (or eredibilty? a. Supportive b. Evaluative Probing 4. Interpretive ‘The correct answer Is Evaluative ‘oncten 1617 ‘The four areas in which you analyze the recelver of a message are: b. 6 knowledge, interests attitudes, and emotional reaction knowledge, interests, emotional reaction, and age knowledge, interests, emotional reaction, and culture knowledge, interests, attudes, and gender ‘The correct answer Is knowledge, interests attitudes, and emotional reaction ‘xnsten 162 [At the end of a meeting, you should! a, Aska lat of questions to test the team members’ understanding ofthe discussion b. Take group photo and have conversation with members to build personal relationships with them Be the frst o leave the meeting room 4. Be brief and recapture the key points ‘The correct answer Is Be brief and recapture the key points onsen 163 When analyzing job preferences, which of the following questions 's not ne sary to consider? a. De you want to work in a comfortable and open environment with people who share the same hobbies and personal life with you? b. Doyou like working indoors, outside an office environment, or in varied work environments? ©. Doyou want to work ina large company with a structured work environment, or do you prefer a small orless-structured company? 4. Doyou want to work alone, working with other people or being in charge? ‘The correct answer Is bo you want to work in 2 comfortable and open environment with people who share the same habbies and personal life wth you? ‘vncten 164 Which ofthe following is bad advice for group meeting? a. The group protects the rights of all members by guaranteeing everyone the right to speak b._ The group should always use a 2/3 vote to ensure the majority rules ‘The group follows an approved agenda that promotes orderly business The group accepts the will ofthe majority even though some members do not like that decision ‘The correct answer is ‘The group should always use a 2/3 vote to ensure the majority rules ‘unsten 165 How should a cover letter end? Call me asap because you need someone to do this job. Call me if you think | am suitable forthe job! | nave enclosed my resume and look forward to an interview to discuss more about the jo. 4. Havea nice day! ‘The correct answer Is [have enclosed my resume and look forward to an interview to discuss more about the ja. ‘vnsten 166 b. 6

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