RGV Menko To: RGV Bank From: Alejandro Bazarte ce: Date: 5/03/2022 Re: Customer Traffic Analysis | appreciate the opportunity to assess your customer traffic data in order to provide recommendations for improving operations. The analysis and recommendations below are based (on the 10 weeks data you provided. The analysis below is based on this data alone. Therefore, my recommendations should be tempered by your knowledge of business realities and your market, Please let me know if| can answer any questions concerning the analysis or the recommendations provided, | used pivot tables and graphs to analyze the data as it allows us to represent information in a more organized manner. It also provides clear data analysis, access to quick data reports, and allows Quick update. The pivot table and associated line chart provide a lot of information... The days and hours have been sorted in the natural order. This was done manually. ANALYSIS Analysis : Daily patterns by week analysis Friday and Saturday tend to be the busiest days for RGV Bank across all branches. The bank sees the greatest number of customers on Saturday. Even though the bank opens for less hours on Saturday, the data shows a large proportion of customers use the facility on this day.Graphic Week ‘Average of All Branches (all) Column Labels We Th Grand ‘Mon Tue d ou Fri Sat Total 67.56 67. 66. 118.0 138.2333 8.79069 68.0875 25 «55 55375, 333, 767 1160 a 138,233333333333 a 1180375, 00 80 680875 675625 6755 6655 40 20 0 Total DAILY PATTERN BY we} ANALYSIS Recommendation ‘The bank should have more staff available on Friday and Saturday in order to provide faster service tots customers, © Page2ANALYSIS 2: Hour of the day by all branches Analysis: In the hours of 11-noon and Noon to 1 are the busiest for RGV Bank across all banks. Each branch was individually accounted for and data was input accordingly. Graphic Sum of Sum of Sum of Sumof — Sumof All Sum of RowLabels Branch Branch2 Branch3 All Branches Main 90 10 1357 1361 13256696 4043 2653 10to 11 984 960 1014 4gi2 2958 1854 1t02 1395 1391 13876910 4173 2737 2103 985, 947 995 4764 2927 1837 3t04 704 707 650-3400 2061 1339 4to5 1891 1924 18849419 5699 3720 Grand Total 11767 11735 11668 58159, 35170 22989 14000 12000 10000 2000 <= sum of aranch2 sum of aranena aad —— Sum of All sum oF al branches sum of Main 91010 toil 11to Noont 2003 3t04 4t05 Page 3Recommendati More staff is required in the hours betwoen 11 and 4 to provide prompt service to the clients. Their waiting time would decrease if these measures are taken. This would be across all branches. ANALYSIS 3: Daily and hourly patterns by all branches Analysis 5 customers require the bank’s services the most. Graphic Average of All Branches Row Labels ‘Mon Tue Wed Thu Grand Total 200 150 300 ° Page 4 Column Labels 10to 9to 10 nn Ss. 378 5039 469 343 468 345 67.38333333 Men Tue Wed In this analysis it is noted that Friday and Saturday in the hours of noon to 4 and 4- 2to 3to ce Grand Total 4tos lito Noonto ito noon 1 2 84.2 18 88.4 698 92.9 742 83.3 69.4 83.4 117.45 125.24 Thu Fei sat 53 33.2 68.0875 465 38.1 67.5625 537 32.9 67.55 52 35.6 66.55 585 41.2 113.9 81,7906976 (eae) 8 i m9t010 mi0toi 1 t0 non Noon to 1 mito2 m2to3 mato4 mat05Recommendation: The bank requires more personnel in the hours of noon to 4 and 4-5 p.m. on Fridays and Saturdays to fulfill client’s needs and speed up the traffic lines. SELF ASSESSMENT ‘The Excel project was quite a challenge for me. | was able to lear how to organize, analyze, interpret, and make conclusions to develop an action plan. Using the pivot charts and graphs, | was able to determine the RGV Bank customer traffic. Using data based by branch, week, day and hour, allowed me to identify where the need was required the most. The visualization charts allow the companies to have a quick view at a glance on how the company can improve. {As | gathered important information from the data, | was able to give recommendations to the ‘company on what areas needed attention. As a result, this information will help the company create a plan of action. As this information is shared with the company’s employees and manager, they will be able to work in their business strategic goals with evidence-based data, ‘As | leamed how to gather and interpret the data, | was able to use statistical thinking for this assignment. It also allowed me to be assertive in my recommendations based off the data evidence, In conclusion, in order for strategic plans to work in every organization, the data should always be looked at first. This is a simple way for businesses and employees to align their interests for the ‘company to be successful. Subsequently, the company can use this data as a vital tool for decision makers to implement what the company needs based on data driven decisions and positively impact their organization, Page