In order to maintain the high standards of the Nursery, it is important to adhere to the terms and conditions.
1. Age of Admittance – St George’s Nursery (“The Nursery”) caters for
children from 6 weeks to 5 years old. After-school and Holiday play
scheme may also be available for children up to 8 years old at the
Nursery’s discretion at times specified by them.
2. Hours of Opening
The standard opening times are from 8.00 am to 6.00 p.m.
An earlier time from 7.30am may be available upon request for a small
fee. Parents are required to book this session in advance.
Parents are requested to adhere to these times, strictly. If children are
not collected at the stated times, it will be necessary to make an extra
charge of £20 for every fifteen minutes.
3. Admissions – Admission to the nursery is on ‘first come’ basis. Full time
places will be given preference to part time. If for example your child
attends a mornings and this particular session is blocking a full-time
place being taken, you may be asked to alter the session.
At St George’s we also offer funded education for 2, 3 and 4 year olds,
subject to meeting criteria. Funded only Spaces for 3 year old in receipt
of 15 hours funding are available between 2.15pm and 5.15pm term time.
4. Holidays - The Nursery is open throughout the year, except for statutory
(Bank) holidays and approximately one-week between Christmas and
New Year; depending on which week Christmas falls. Exact dates will be
published each year. Parents are not permitted to terminate and re
register a place for any holidays, as the nursery will not re-admit the
child on such circumstances.
5. Termination of Place & session changes - Parents who wish to
terminate their child’s place must give 6 week’s notice in writing. The
same notice is required for any reduction in sessions. The nursery
reserves the right to terminate a child’s place with immediate effect if:
a. A serious breach of these terms & conditions occurs, or if termination is
considered to be in the best interest of the nursery and/or the
continuing welfare of the other children at the nursery, e.g. parents
being abusive to staff or
b. The fees are not paid by the due date.
Further, the Nursery reserves the right to refuse entry to the nursery
until such time as the fees (together with any charges) are paid up to
date.
For Parents whose children are in receipt of Funded places and wish to
terminate their child’s place, must give 6 weeks notice in writing.
6. Parking/Property - The Nursery accepts no responsibility for loss or
damage to vehicles or property.
7. Absences - It is important that the Nursery is notified if your child is
absent, by calling in person or telephoning the nursery. Any absences
will be recorded.
8. Unforeseen Closure – In the event of closure of the Nursery due to
extreme weather conditions, transport difficulties, flooding, loss of
utility supplies, heating failure, Covid-19, pandemics or any other causes
beyond the reasonable control of the nursery, the nursery will close and
the parent/carer accepts that no refund of fees will be made due to
continued operational costs. In these circumstances, we will charge a
retainer of your regular monthly fee to enable the nursery to hold your
child’s place and cover unavoidable ongoing overheads during this time.
9. Medication - If your child is taking any medication prescribed by a
doctor, please inform the management and bring the medicine clearly
labelled with the name, the amount and time of day that it has to be
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taken. All medicines given to children will be recorded and a
parent/guardian must sign a medical consent form.
10. Clothing and Personal Property - All items and clothing MUST be clearly
marked with the child’s name. When the weather permits, children will
be taken outside, so it is important they are provided with suitable
clothing. All children should be provided with a labelled tie-bag or
changing bag, containing a pair of indoor shoes (e.g. canvas shoes), a
change of clothing, a brush/comb, toothbrush, toothpaste and a flannel.
Articles are left at the Nursery at the owner’s risk.
11. Valuables and Food - Children are NOT to bring jewellery, money or
other valuables to the Nursery; nor are they to bring nuts, sweets,
chocolates, chewing gum or drinks.
12. Sickness & Emergencies - Any child suffering from a doubtful rash, sore
throat, discharge from eyes or nose, sickness or diarrhoea, should be
kept at home until a doctor has certified that the symptoms have
disappeared.
Should a child become sick at the Nursery, every effort will be made to
contact the parents. Please ensure that you have supplied us with the
necessary up-to-date information. The Nursery reserves the right to
remove a child to hospital in case of an emergency; and to refuse to
accept a child if, in the opinion of the management, is too sick to attend.
Furthermore, parents must sign a written consent, as part of the
registration, authorising the nursery to remove the child from the
premises for treatment, in case of emergency.
13. Complaints Procedure and Access to information
If Parents have a cause for complaint or concern, they may at any time
contact the Manager who will deal with their complaint with strict
confidence. If the parent is not satisfied, the complaint must be put in
writing to Miss Roxanna Lowe, Area Manager, St George’s Nursery,
Grace House, 2 Grace Road, Leicester, LE2 8AD
If the matter has still not been resolved, it may be taken further to
Ofsted Early Years, Piccadilly Gate, Stone Street, Manchester, M1 2WD.
Tel: 0300 123 1231. Parents may have access to any records kept by the
Nursery in relation to their child. However, this must be put in writing.
We will take into account the data protection act when considering this
request especially with reference to disclosing any records that refer to
third parties.
14. Promoting Good Behaviour
Initially, positive techniques such as re-directing the child will be used. It
will always be explained to the child using language they clearly
understand. Sanctions will take into account the age, stage of
development, usual behaviour, and health.
When persistent behaviour problems start to affect the other children,
parents will be involved in deciding the best course of action.
No form of physical punishment, including smacking, slapping or
shaking will be used.
In extreme circumstances, where we do not receive support from the
parent, the nursery reserves the right to remove the child (for the well
being of other children) without notice and the deposit will be forfeited.
15. Safeguarding Children Policy and procedures - If the Nursery becomes
aware of any signs of physical, emotional or sexual abuse, the LSCB
(Local safeguarding children’s board) in the area the child resides would
be informed.
Any violence or abuse of a child will immediately instigate child
protection procedures, resulting in a report to the relevant authorities.
At the time of registration, you are required to provide the nursery with
a copy of your child’s birth certificate. This will give us clear authority on
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who has parental responsibility for your child. All named parent(s) on
the birth certificate will have parental responsibility of the child.
16. Fees must be paid monthly in advance, by Direct debit on or before the
last working day of the previous month. We also accept Childcare
Vouchers. Please note we do not accept payments by cash or cheques.
All vouchers must be presented to the nursery well in advance so that
the nursery receives the vouchers payments by the due date in advance.
Person(s) named on the registration form will be responsible for the
payment of fees.
Fees are worked out over 52 weeks, and then divided by 12 equal
monthly payments. Any extras will be charged accordingly and added to
your monthly invoice.
If the invoice is not paid in full by the due date, we reserve the right to
charge interest on the full amount at the rate of bank base plus 4%.
Further, if the matter is referred to a third party for collecting any
amounts outstanding, and any other legal costs incurred will be applied
to the outstanding amount. Any late fees, direct debits or standing
orders dishonoured or represented or letters written or phone calls
chasing outstanding fees will be charged an admin fee of £15 each week.
Full fees are required if your child is absent due to sickness or any other
reason, as the cost of staff and other over-heads have to be met. There
is no reduction in fees for Bank holidays, Christmas closure or Closure
due to any unforeseen circumstances beyond our control.
17. A registration fee of £50 is required (not applicable to funded only
places) with each application for a nursery place. This does not
guarantee that a place will be available. This covers our reasonable
administration costs and is not refundable.
18. For Nursery places: A deposit of £150 is to be paid upon acceptance of
the child, which will be refunded when the child leaves, provided that 6
weeks written notice has been given after starting. If your child does
not start by the proposed date, the deposit will be forfeited, and you
will also be liable for one calendar month’s fees. Furthermore, if your
child leaves without giving the required 6 weeks notice then you will
also be liable for the 6 weeks fees. The deposit will be forfeit but
deducted from the 6 weeks fees due.
19. For funded sessions: a deposit of £50 is required upon acceptance of the
child, which will be refunded when the child starts. If the child does not
start on the proposed date, the deposit will be forfeited, and you may
also be liable for the fees. If your child leaves without giving the
required 6 weeks’ notice, then you will also be liable for the 6 weeks
fees.
20. Funding: If your child is entitled to Early Education Entitlement or FEEE
you will be required to sign a statement of undertaking confirming that
your child does not attend any other funded schemes for the same
sessions. It is important that your child arrives on time for their sessions.
If you also use another provider and your child attend more than the
stated hours in total, you will be charged at our published rates for any
sessions over the maximum Nursery Education Funding you are entitled
to. If it is deemed by the local authority that your child has missed too
many funded sessions then the money could be claimed back from you
either by us and/or the local authority, and you will be recharged at our
published rates.
21. Meals - as part of our Food and Drink Policy, we aim to:
• To promote the health and well being of the children through food and
drink within the setting.
• To widen children and parent’s knowledge and understanding of the
social aspects of mealtimes and the importance of a healthy balanced
diet.
22. For those children in receipt of funding, please note that meals and
consumables are not included in the funding we receive and therefore it
will be necessary to charge for these.
2 Terms & Conditions
23. Family Discount - A discount of 10% is offered for the first child in the
same family, providing that both children are attending the same
sessions at the Nursery.
No discounts will be applicable once the child is entitled to either 2 year
or 3 year FEEE or any other funding.
24. Equal Opportunities Policy - Admission to the Nursery will be free from
racial, social or gender discrimination. All adults and children will be
positively encouraged to value and understand both their own
background and other cultures.
25. Special Education Needs - For those children experiencing special
needs, the nursery has a policy for identifying and assessing problems as
early as possible in order to provide suitable help. Where a parent is
aware of their child’s special needs, they must inform the nursery prior
to starting. St Georges will use its best endeavours to ensure that
appropriate education provision is made for all children.
26. Collection of children by third parties
St George’s has a system, which is designed to prevent the collection of
children by unauthorised person(s).
As part of the Registration process you are required to provide one
word as your security code; for example, you may choose the name of
the child’s grandmother/father, or a favourite toy, colour etc.
Anyone other than a parent/guardian collecting a child will be required
to give the appropriate security code to enable us to release the child.
Please ensure that only authorised person(s) are provided with this
security code.
It is your responsibility to inform the nursery of any breach of security
or other changes. Please note that the nursery will only accept changes
in writing.
27. It is the responsibility of the parent/guardian to ensure that the
information provided to the nursery is accurate and updated as and
when necessary e.g. change of address, work numbers.
28. In order to maintain the well being of the Children and the Nursery, we
reserve the right to change the above Terms & Conditions as and when
the need arises. 6 weeks notice will be given in writing to any changes.
29. The Nursery has a comprehensive set of policies and procedures and
guidelines to maintain the well being of the children and the nursery.
You are welcome to view these at any time, just speak to the manager.
30. Each party acknowledges that, in entering into the contract, it has not
relied on anything said or written that is not written in the contract. This
applies unless fraud is established.
31. The contract is personal to you. You shall not, without our written
consent, transfer to anyone else any of your rights or obligations under
the contract.
32. A person who is not a party to the contract shall not have any rights
under or connection with it.
33. Governing law and jurisdiction
The contract, and any dispute or claim arising out of it or in connection
with it or its subject matter or formation (including non-contractual
disputes or claims), shall be governed by the law of England. The courts
of England shall have exclusive jurisdiction to settle any such dispute or
claim.
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St George’s Nursery
Jan 23